Vivint Reviews

Extremely knowledgeable install technicians, answered all questions and modified my security system to fit my needs. Detailed explanation of product as the installation was being worked on. Definitely recommend Vivint home security system to family and friends.

Their customer service is the absolute worst! I cancelled my service in May because I sold my house. They tried to charge me in September and I’m still fighting with them in November. Don’t sign up with them because it’s a bitch to cancel!

Great service. Very knowledgeable rep. Gave us a lot of good information. Showed us exactly how to use the system. Gave a time frame and was early in the time frame. I would recommend this company to our friends.

From the initial visit from Deighton (sp?) to the technician Kevin it was a very pleasant experience, very friendly and professional. I would highly encourage anyone checking into a security system to check with Vivint.

Excellent alarm installation service. I’m very happy with the work Joseph did. They arrived on time, explained everything clearly, and the installation looks very professional. The alarm works perfectly, and I feel much safer at home now. Highly recommended for their quality and great customer service.

Installer of the year! Ask for Curtis. Installation was smooth, set up was easy. Very knowledgeable and very friendly staff. The quality is top-tier and the best thing of all I can sleep peacefully knowing my 67 GTO is safe and sound!

Vivint showed what their product can do. I was impressed with the quality of product. Might be a little more expensive, but you get what you pay for. Service was great during install. Too early to rate system effectiveness. Installed yesterday

The salesman and the technician were awesome! And helpful. I would definitely recommend Vivint to family and friends. They both explained everything to me and I look forward to having this service and I feel protected in my home.

This experience was great. Working with Kenneth ** was pleasant. He was very professional and patient. He took time to truthfully explain the equipment, packages, fees, and promotions. I look forward to being a Vivint customer and would recommend the company simply from the experience with Mr. **, which is why this is a 5star rating.

Both technicians Tyler and Eric were very professional and friendly. They explained everything to us in detail. The security system and app is easy to use. I will most definitely refer Vivint Home Security to our Family and Friends.

I called for quotes for cameras, motion sensors and installation for a alarm system. After speaking with the representative Barb I really liked her attitude and communication skills! We put together a really good package whereas my husband and I were pleased. The date for installing was fast and the installer was excellent. He assisted us in answering questions and was very knowledgeable about the equipment and installation. I would rate both the sales representative and the installer a 10. I will recommend my friends and family to this company! Thanks!

Very friendly, polite, respectful and professional. I have no complaints. Everything was explained, The tech, Lincoln, had showed me how to work the main monitor and he had also so helped me to set up the app on my phone and how to access the cameras. I was really pleased. And Nelson the agent that had signed me up did a great job of explaining and made sure everything ran smoothly. He also made himself available if I had any questions or problems.

Very unhappy. We have had Vivent since 2015. They came for an update/upgrade. The first time the installer came, he argued with us about what we were getting. He actually put his tablet in my husband’s face and said, “Look. Look,” treating him like an idiot. We told him we would just cancel and he could leave. My husband called Vivint to cancel and they corrected everything. The installer was scheduled to come back. He returned two hours later than the scheduled time. He wasn’t rude but he also wasn’t cordial by any means. He installed a new panel, a doorbell, and two cameras. No door sensors were installed though. It doesn’t make much sense to me to have a security panel but nothing to “alarm” them if someone breaks in. How will they know? What is the point?

Fast and friendly service. The company offers a variety of services and solutions. Plans are tailored for your home and needs. This allowed us to easily find customizable plan for our home and family. Knowing that we can monitor our home gives our family a peace of mind.

Sales representative and installer were both informative, courteous and extremely knowledgeable about the product. Both were able to address my questions and concerns. I had used Vivint about 10-12 years ago. We cancelled the account as it had gotten too expensive. Current pricing is much more reasonable.

Jason was amazing and personable. He truly cares about giving customers a good experience. He will communicate to you when he will arrive. And he is great at explaining how to use your new system. No issues.

I had the pleasure of meeting a young man that was promoting the Vivint security system. I'm quick to send people away but he showed me how clear the cameras were and his knowledge of answering all my questions got my attention. We ended up becoming a customer. The installer was friendly, quick and gave us a quick and easy crash course on how to use the app to manage the system. I recommend this company to anyone who is interested in protecting their home. I've already told a few people.

My experience was amazing And tech did amazing job. Very friendly and made me feel comfortable and asked for my opinion and gave me suggestions which I loved. He was very professional and fast with his job.

Your installer Justin was very nice. Went over everything but I still have a few questions. I'm not much on the computer goal so I do have a couple questions. I did leave him a message and hopefully he'll call me back.

The tech did a great job explaining what he needed to do, and steps that needed to be taken. Overall very helpful. The only opportunity was he didn’t clean up after himself. There was wood shavings and debris from the wall drillings. My cats were very curious and started trying to eat the debris, until I cleaned up. Reason for 4 star rating.

Michael was outstanding as a tech. The sales team needs to get their communications more clear to be on the same page. Michael helped fix the sensor issue and was helpful throughout the visit. Highly recommend for their service.

I’ve been with Vivint for over 5 years and have paid more than $4,000 for equipment that has never consistently worked. Throughout my entire time with the company, we dealt with constant issues — sensors failing, devices disconnecting, equipment malfunctioning, and multiple replacements that still didn’t fix the problems. Despite years of frustration, none of this history seemed to matter to Vivint.

Riken, Cristian and Daniel are an amazing team! They explained the process and the importance of having a secure home to protect my family. I felt that they were genuinely concerned with our safety. Daniel did an amazing job with the installation of the equipment. He was efficient, took his time to get the job done correctly and patient when answering all my questions. All in all we were very blessed to have such a great team!!

Beware. Do Not Deal With This Company. They lie to you and make up a false name of company to ruin you credit and go through all the steps then make up another name and do it again. I keep an eye on my credit and reported them they took it off thank god. No way they have a good a good rating with all the lawsuits against them. They are horrible people.

I had their systems installed at two addresses in Aug. 2025. The systems routinely failed to notify me of large animals (moose) in my yard, despite their claims that their systems pick up animals over 65 pounds. In addition, the system began failing to notify me about vehicles entering and leaving my driveway. Also, it would regularly fail to 'notify' me when I moved from my vehicle to my door, or vice-versa. In addition, they assured me that I would receive one bill, despite having equipment at two locations. That was NOT the case, they were billing me separately for each location. It took them over a month to remove the equipment when I notified them I wished to cancel service.

My experience with Vivint was great, professional, and very smooth. Mario made our transition from Brinks to vivint hands down the best. Explained everything thoroughly from price to equipment! Was very easy going and accommodated with our busy schedule to come by and explain what vivint had to offer!

You don’t want me to do a review. I’m not happy with your company or you install you did yesterday. You put a hole in the middle of my wall. Don’t even get me started. The panel you brought doesn’t have a cord or a stand. What a mess.

Such an amazing sales and customer service team! They gave me a great deal which was very affordable for my situation and the technician Amber was so helpful and patient and spent a whole day explaining the process and systems and even helped me with a better plan to fit what I needed for my home!

Rob was great and very kind and courteous, definitely a great experience with this company. Glad I chose this company and hope to continue with you guys. Great customer service as well. My family and I appreciate you guys.

Skyler and Ryan installed my system. Walked me through everything step by step. Very professional and courteous. I researched several competitors and Vivint checked all my boxes. I am more than satisfied with my purchase. Would highly recommend.

Great service by Ricardo, our tech. He was knowledgeable, organized and diligent. We have recommended to our family and friends that are interested in adding cameras and alarms to their homes or businesses. Thank you.

I had a great tech named John and he was punctual and communicated with me throughout the entire installment. He was awesome!!! I love the Vivint system and ease of use. John was so helpful and kind. Thanks.

I have three of these systems at my home and business and I love the ease of use, and the ability to customize alerts and notifications. I love the thermostat because I can set the temp from anywhere. Ask for Bryan! He’s very knowledgeable and professional!!

I have been a loyal Vivint customer for over 15 years. Following the sale of my home, I needed to cancel my service. What should have been a simple process has become an incredibly frustrating ordeal. I have made at least 4 phone calls, each one involving an endless script of questions and attempts to dissuade me from asking why I'm canceling to suggesting I transfer the service. Each call takes 10-15 minutes, yet the cancellation is still not finalized, and I continue to receive bills. My experience serves as a strong warning: while it's easy to sign up, canceling is needlessly difficult. I would advise anyone to consider this significant hurdle before committing to Vivint.

Literally so ridiculous! Complete scam. DO NOT buy. The contract are all scams. The salesman told me I have 30 days to return. I called within the 30 days and they told me I electronically signed a 7 days return notice which I did not. I remember I was very skeptical about the whole thing so I read what I was needing to sign carefully. I have a feeling they moved my signature around on new documents.

The system has just been installed, so I have not yet had the opportunity to fully utilize it. I am having problems with the backyard camera; it will not connect. I appreciate the technicians trying to complete the installation as quickly as they could; I wasn't pleased with them being on-site until 11:15 p.m.

The service we got was phenomenal. He went above and beyond to make sure everything was working for us. I was debating whether to stay with Vivint based on the trouble I’d been having but he made me want to stay.

Highly recommend Aryhe ** to come assess your home security needs and design a plan. Great product, service, and price and the installation of the products by the technician seemed almost effortless how quickly and efficiently he removed and replaced my other system.

If home security had an Avengers roster, Howard from Vivint would be front and center, cape optional but implied. He pulled up 15-20 minutes early, walked in with the calm energy of someone who knows he’s about to fix your whole life, and then proceeded to do exactly that. No upsell shenanigans, no tech-bro ego — just skill, patience, and vibes. He walked me through every feature like he was teaching a friend how not to get robbed by the universe. He even made the app setup feel like a victory lap.

Great job! Love the workmanship and the technician was friendly and helpful and knowledgeable about all aspects of this project. We are pleased to get this security camera done in time. Thanks so much.

We had great customer service! Our tech took the time to make sure we understood our system. This system was for my mom's house and electronics are hard for her. She felt like she knew how to run the system with confidence when he finished teaching her. Thank you!

THIS COMPANY IS A SCAM, GET RING CAMERAS/DEVICES. I bought my second home about a year ago. We planned to use this home as a Airbnb when we are not using it. The vivant rep was very pushy to get me to sign up and pretty much flat out lied about what their system can do. I was very specific that I only wanted the automated door locks with key pad entry and the thermostat. The tech took all afternoon to install these items(i had to teach him how to match the keys on the Kwikset locks). We had nothing but issues after this. The connection to the main hub was very spotty. Half the time we weren't able to access the door bell cameras or change codes on the doors.

Thank you so much Donald Jr. I hope your experience at UNO will be great, continue to doing a excellent job with Vivint, job well done. My parents will be receiving this service soon. Thank you again Mr Donald Sr for helping your son complete the job.

I had a great install experience with Vivint! Our technician, Maurice, showed up on time and started asking what I expected from my home security system. I showed him the one we had installed years before, where it fell short, and what I wanted as a fix. He made some additional recommendations, but it wasn’t an aggressive upsell. I accepted some of his recommendations.

Had Vivint for several years and they were ok - not great, not terrible. When we decided to move I contacted them to cancel service. I have NEVER had such a hard time trying to discontinue a service. We were no longer under contract and I simply wanted to cancel. They absolutely suck!!! They will continue to charge you and ask a million questions, why you are cancelling, can the next residents take over, where you are moving, none of which is their business and in the meantime they keep billing you. They tell you that it takes 30 days to cancel because they have to "review" everything. I will not continue paying for a service I cancelled over a month ago and I will never recommend this company to anyone. Charging for a cancelled service seems to me to be illegal?

Vivint Security provided exceptional service at my home today! The installer was very professional, courteous, and explained everything clearly. The system works flawlessly, and I feel much safer knowing I have advanced smart home security in place. The app is intuitive, and the cameras and sensors are top-notch. Highly recommend Vivint for anyone looking for reliable, high-quality home security!

Romeo, the representative and Chris the technician, were very nice. Romeo explained and offered me a very nice deal and Chris installed and explained my system in a timely manner. The feed through the camera is very clear and the system is very easy to learn.

He was very knowledgeable, but he didn't come by and help set up like I expected. I did everything through text and phone call. I would have liked for him come by and help set up and show me how all the cameras work.

Everyone I worked with in getting my system and having it set up was really helpful. Completely satisfied with everything and love that I can add more to my system if I ever need to. Would highly recommend them to everyone if possible.

The technician did a wonderful job. He was very nice and very helpful. He did everything step-by-step. He was on time .. He did everything that he was supposed to do. He did not let down at all. I appreciate everything that you did for me today.

I had a terrific interaction with Vivint. Everything was explained to me and demonstrated. I will definitely recommend them. The Vivint system I had installed has more features than my previous system. Thank you.

We are very pleased with the product and the installation process went better than expected. Gavin, our installer, was extremely helpful and knowledgeable and we believe he did a fantastic job of representing the company, the product and the service.

Vivint and their techs have been very helpful and flexible with my ever changing schedule. And their work was quick and done very well. I will be recommending Vivint's services to all my friends and family.

The agent and tech that came by were very professional and friendly, they had offered a better deal than previous security companies and surprisingly, were able to fit me in that very same day to get all my new equipment installed. The cameras work better than my old ones, record for longer and are much clearer than before.

Everything went great. The techs were very professional and informative. Seems to care for the customers. Very helpful with suggesting options that best fits the home at the best prices. Glad I’ve decided to go with Vivint

Knowledgeable of the Vivint product. Kind, respectful and very helpful. Technician also was time considerate. Helpful in explaining the Vivint devices. Polite, professional and patient in answering questions we had

My experience has been positive with Vivint so far! It has not been difficult to work the systems. The tech was quick and smooth with the installations and was great to communicate with. Looking forward to the future service with Vivint.

Antonio did a great job on the install, communicates well, speaks clear and informative, exceeded my expectations, I’m glad we went with Vivint, I would recommend him as a tech to anyone getting service in the future 10/ 10

Great experience, he was a nice, got the job done very well, hard worker. Excellent, satisfied, very friendly, great customer service skills, take pride in his work, great skills did a wonderful job, great experience.

Loved the customer service and very respectful and had a great experience. I would love to recommend this to family and friends so they can get it as well and enjoy the experience. And very good timing.

The procedure started May 2014. We were lied to by salesman and found out after contract was signed, then it’s too late to cancel. We kept system until May 2025. Changed company and Informed Vivint of our change of service by email, US Mail and via telephone. And now 8 months later they have turned me over for collection. Know that the system is gone, equipment gone and they can’t monitor our home. Have talked to them, and they will cancel service if I pay the charges for service I don’t have. Talked to collections company and they knew nothing about my story! Apparently they lie to collections company as well. DO NO NOT USE VIVINT!

Good service well professional and accurate and affordable prices. Like the work. They come out and do a a good pace. Also answer any questions that you may have with perfection. I recommend to anybody that want good work done.

I really appreciated both the salesman and installer were patient with this senior citizen. My husband and I had many questions and they answered them all so patiently. Our installer was especially kind and VERY patient in making sure we knew how to work everything.

What meant the most was how he made the whole process fit perfectly into my schedule and went out of his way to make things easy for me. It’s rare to meet someone who is both highly skilled and genuinely caring, but Isaac is exactly that. Thank you, Isaac, for making this experience so smooth and reassuring. Five stars isn’t enough — you truly made a difference. Definitely a five star experience.

I would NOT recommend Vivint to my worst enemy. I have been a customer since 2019. In the early days, I had some type of system failure at least monthly. I would have to call in so they could reset something or download an “upgrade”. Their “go to” solution was that I could buy new equipment that was more reliable. I eventually paid off the equipment and called to cancel my monitoring service. They were quick to cut my fee in half so I agreed to try it a little longer. Soon another camera went out and the only solution was to by a new one. NO THANKS! I canceled my monitoring service. They billed me anyways.

Great service, easy installation, friendly staff. The selection was for a new thermostat and a new camera system and doorbell. It went smoothly and the staff were so nice. Thank you for the good service.

I was recommended to Vivint by my sister, who spoke highly of their service. I decided to have the system installed, and Miguel was the technician who came to set everything up. He was knowledgeable, courteous, and truly phenomenal. Miguel, thank you for providing me with such a great experience and outstanding service!

Brennan was my Vivint rep and he was perfect. He was very knowledgeable and the process of switching the system went flawlessly. He was funny too which made it entertaining. Couldn’t have went better.

Shawn was great, very polite, professional and walked me through the system and didn’t leave until I completely understood. I would definitely recommend Vivint to my friends and family based off of Shawn’s customer service.

I was on the phone with my bank, and I don’t have a doorbell. The Vivint installer knocked on my door and I didn’t hear him because I’m at the back of the house. He waited outside for 30 minutes. Then I read the text that they had sent me letting me know that he had been here and I called and asked if he could come back. Within 15 to 30 minutes, he called me and asked if I was home and could he come over and install the doorbell and smart thermostat. I told him yes I was here. He was here within FIVE minutes. Very nice young gentleman, he explained everything to me, let me ask questions and he answered them.

I had an excellent experience working with Tyler and the trainee he was supporting from Vivint Security. The entire process was very smooth, and they took the time to help me understand how to use the system clearly. Even after installation, they have been responsive and helpful with any questions I’ve had. I highly recommend Vivint Security—especially Tyler and his team—for anyone looking for reliable, customer-focused service.

Our installer, Victor, is very competent! He is so knowledgeable and professional and thorough. He worked quickly and made sure he was not in our way. He installed wires in places that are out of the way, so the wires wouldn’t be seen. He and his assistant cleaned everything up as they went along. He made sure we understood everything before he left. He even gave us his phone number in case something goes wrong. I would definitely hire him again.

My installation was a nightmare. I didn’t get what was promised to Me when I agreed to go with Vivint. The Guy who did the installation did more talking then work too way too long to do the job. Once he started talking, He tried to upsell me nearly 5,000 more dollars. After him begging for drinks, he used my guest bathroom and totally backed up my toilet and didn’t tell me. I had to call a professional plumber to get it straightened. I asked for a supervisor to call me to this day, no one has called yet. One last thing, one of my cameras went off all night until the next day. It took them 2 days to send someone out to look at them. My advice go with anyone other than Vivint.

The sales rep was respectful and answered all my questions and made sure I understood everything. He showed me and broke down how my payments would be which is awesome for me to know. The rep that put up the cameras was also respectful and a great worker and answered all my questions.

New panel doesn’t have much of a difference from the previous panel as far as features go. I was told that installation fees were waived. The activation fee was waived. I didn’t like that my credit report was pulled twice, soft and hard credit check in one transaction.

Blake and Company did a GREAT job of explaining products and benefits. Technician installed outdoor camera on garage and also did a GREAT job. I am sure camera will serve its purpose. Thank you for your time and effort.

Shane was the technician who came out to install my security system, and he did an excellent job from start to finish. He was professional, knowledgeable, patient, and very thorough with the entire setup. He explained everything clearly, answered all my questions, and made sure I understood how to use every feature before he left. His work was neat, efficient, and done with great care. I truly appreciate his attention to detail and the pride he takes in his work. I would definitely recommend Shane to anyone needing a dependable, skilled technician.

I recently had an alarm system installed by Vivint and the entire experience was excellent. The company was professional from start to finish, and the technician, Daryl, did an outstanding job setting everything up. He was knowledgeable, efficient, and explained the system thoroughly. I’m extremely happy with both the service and the system itself. Highly recommend — great quality and very affordable.

The sales reps were very nice.. Also the technician very accurate and got what they needed done in a quick and short amount of time. My system is working great. I can now know that my home is protected and safe when I am home and or asleep

Christian was amazing. Communication was awesome. Very respectful of our home. Took his shoes off. Make sure before he left that we understood how to operate the system and set up our smart phones with the app.

No hidden fees. Quick and friendly services. Easy to operate. Great quality cameras. I also appreciated that the workers were knowledgeable. Taking time, making sure we understood and even providing a welcome folder with info.

My technician was very responsive, communicative, and very knowledge and patient with both the system and processes. My experience with the customer care team and their lack of knowledge the multiple calls and the three failed appointments was horrible. Had it not been for my technician this would’ve gotten a one.

Calhoun was very professional and he did everything I asked him to do. He answered all my questions and he never seemed irritated when I would ask something. He has great customer service which means everything to me. So many representatives are money driven and no customer service. He treated me like he would himself. That is 100 % in my book.

Great job Hayden and thank you for providing us with security. We also enjoyed the experience we have had while the install took place and made a new friend in the process. Thank you so much. Will recommend Vivint to everyone.

Mr. Jeff ** installed the system which took four to five hours. Very enthusiastic, energetic and a kind professional who loves what he's doing!!! Also Jeff explained the detailed navigation through the system very patiently! I recommend the company as well as Jeff ** to everyone!!!

The technician was polite and helpful with explaining everything. His approach was professional and appeared knowledgeable about what he does. I would recommend him to anyone. Vivint is affordable. I will pass my experience to my church members.

The Sales rep that came to my house to offer me Vivint was super friendly. Not pushy towards anything I didn't want. (He did offer still which is always nice). Answered all my questions thoroughly and also focused on being human and creating a friendship rather than just making a sale. Great person all around. As far as the installation of Vivint went I was super pleased. The install team was in and out all while respecting my home. Although they did leave a small mess of wood shaving on my kitchen floor, I was still very satisfied with them and their punctuality. 10/10.

The technician was amazing. He walked me through everything and was so patient with me. He gets he took his time to make sure I knew how to work the system and allowed me to do what I needed to do. I would recommend his service to everyone.

If you install request Gavin, amazing installation and he designed a great system on the spot! Very detailed and always pays attention to everything. Vivint needs to give him a raise!!! I do say the sales people when you call can’t design they system over the phone, it’s the tech that designs so don’t worry about adding everything on with the sales people, just add a couple items and have the techs do the real design. Thanks you for keeping my family safe!

These guys were amazing and very knowledgeable. I absolutely love my cameras and Stephen was very knowledgeable and very clean. He walked with me to find the best placement for everything. He was also very friendly and we enjoyed having him come here.

The tech was really professional and took his time to explain to me about the system and cameras. I highly recommend Vivint. Is easy to learn and use. Good products and protection for our family home.

My experience with my new service has been exceptional from the 1st call to the installation!! Kyle the technician was very thorough and professional! I’m so glad the I chose to go with Vivint. I will definitely recommend!

My sales report was Breanna and my tech/installer was Ryan, both had very high standards of customer service. Bre explained everything, made sure I understood what I was getting into and answered all my questions! Ryan installed, answered all my questions, gave great suggestions on where to place the equipment and answered all questions! With this amazing customer service I would recommend Vivint to all my friends!

Recently had the opportunity to work with Vivint Security, and I was extremely impressed with their services. Their commitment to cybersecurity and client satisfaction truly sets them apart in the industry.

Had the best Vivint tech come and put my equipment up, very kind and knowledgeable. Didn't rush me trying to make sure I had the best package available. I have a award shaped backyard, he made sure I had the best secured view.

Great service. Sales person was great and helped as much as he could while trying to stay around my budget. The install tech was a bit hesitant on mounting the monitor to the wall since he did not have the kickstand at first. Once we got past that and talked it over with the tech everything went by smoothly. Overall, he was great and was able to finish the install on the places I had pointed out. Was able to get everything rolling very simple.

Product fine but try to cancel when you move! 3 calls and about 1.5 hrs on the phone and a month later FINALLY confirm cancellation. Would never recommend Vivint based on this experience. Customer service reps fine but have to go through scripted crap to try to keep you or transfer your account. Annoying!!

The installer Bobby was top notch. He explained and showed me how everything worked. It's such a great system putting us at ease with feeling safe. Bobby was very respectful of my home and he was cleaning up as he went.

Moving into a home with previous Vivint security hardware installed, we had a local Vivint tech, Greg, come out to set it up for us. Greg was thorough, thoughtful about how we were going to use the system, and clearly walked us through how to use it. The system is easy to understand and the app is great for day to day use. Very satisfied with both the system and the initial set-up!

We had a great salesman, very knowledgeable and friendly. We had a fast install. The app is easy to jump into and use immediately. We are happy with the views and clarity of the cameras. We are hoping to be long-term customers.

Had the technician out today to do our initial install. Ray was great installing and configuring our smart home security system. We didn’t have any prior system in place at our new home. We wanted a complete, integrated smart home system and Vivint products provided that. We now have a monitored security system that includes, Police, Fire & Medical Services at the touch of a button. The control pad is a high tech, full color touchscreen.

Very professional, supportive. Highly recommended as well as to the tech that came by, very respectful and understanding, thank you for coming by and helping us with our security system. We love our new cameras!

The service was terrible. I've been with Vivint six years. My truck was broken into right in front of my house. The cameras didn't catch it. The techs has no experience. They came out multiple times for the same issue. Their answer to everything is to buy updated equipment. They regard for time.. appointment means nothing. Schedule the day off. My doorbell camera was lying on the porch when I came home. There was no call to tell me it was off line. I discovered it myself. Their response was, "Do you want to purchase a new one." It was placed less than a month ago by their tech for the second time. Negative star it was an option.

Technician Alirio was beyond professional and knowledgeable. Provided us with stellar installation and guidance on how to maximize our new equipment. Definitely recommending Vivint to others in the future! Thank you, Alirio.

I'm brand new to Vivint. The installation professionals were warm, friendly, knowledgeable, and thorough in their work. The equipment and phone app seem easy to use. So far, everything has been great.

Great experience! From the rep to the installation, everyone made our experience 10/10! Communication was outstanding from start to finish, and the package that they helped us create to protect our home was a perfect fit! The App and equipment are also top quality!

Excellent service. Made everything real clear. Everything works beautifully. I really really like this. He has everything set up just perfectly. Got the cameras where they plug-in. I’ve got work going on in the garage so you know with insulation and drywall so I’ve got him coming back. It only take them about a half hour to connect the camera in front of the garage and I need to wait until he finishes with that to be able to have him connect. He said so he’ll be back another day.

Ryan did an amazing job and communicated what he was doing very well. He arrived on time and made sure he took me through each component of the install as it happened and even before it happened. I look forward to top level customer service from Vivint.

Great experience with Mike and the service! We felt valued and the process was thoroughly explained to us and he was willing to answer any questions that we had afterwards! He made sure to help us understand all the ways we can feel more safe in our home.

Professional. On time. The tech was very friendly and most importantly very knowledgeable. And the tech is user friendly for use. The tech very professional. On time. Well knowledgeable. The app and overall service is easy to use.

We had a lot of configuration due to components from a previous owner, and new components we added, and our installer was very patient and knowledgeable. Not only set up the panel and connected everything, but also assisted with setting up multiple apps.

Vivint offers great options to keep your home secure. The installation process was smooth. The system is very user friendly. I love that I can control locks and thermostat from my phone! I also appreciate the variety in options for flood light and doorbell settings. Tim was amazing and very knowledgeable.

Vivint is predatory and unprofessional. Will not allow me to cancel service even when selling my home. Customer service keeps trying to sell me more service while I was trying to cancel, then hung up on me.

What a professional technician we were sent. He was nothing short of amazing. He listened and gave great support despite my significant other and his fear of holes in his new home. He kept him grounded and covered all his questions.

Once Davis arrived we had trouble with the link for me to sign the lease agreement, via text/email, he called Vivint for help and after an hour or so I finally had to pay in full, ***Davis was doing everything to help me and I will say he was the BEST, very patient helpful, polite, he went above and beyond helping me take down old equipment, explained everything, this guy is very professional, Davis makes vivint look good. Thanks Davis.

It was A Very Great service..! And Very Helpful, I was Completely Impressed with Their Professionalism, the Service was Fast and Friendly, Exactly what we needed. I’ll Definitely Be Back for Future Needs.. Highly Recommended…

After going through a break in to my vehicle in my driveway Vivint was able to return my family’s peace of mind. Our technician Adam ** was extremely pleasant, patient, and informative every step of the install. He went the extra mile to assist us in learning the new system and describe everything that he was doing throughout the install. We had difficulty sleeping through the night after the break in. We have been able to sleep much better with our new Vivint security system. I would recommend the service to anyone and everyone and will do so to everyone that I know.

After waking up to my package being stolen within 30 min of delivery and discovering that the only security camera that doesn’t work is the one by my apartment. After talking to the front office, they gave me the go ahead to put up a Ring camera. I immediately went onto Google. Found this company on Google. I called the number and got set up with an appointment very fast. The guy that came to my apartment was very friendly, very diligent, very nice and he explained everything word for word. He did a very nice job in installing the whole security system and he did a very nice job explaining all of the functions and demonstrating how its function. Overall great experience.

We are very satisfied with our system and at ease that we have it. Had a great experience. Our salesman and installer were very patient, kind and helpful. Both deserve gold stars ⭐️⭐️ Overall, everything went smoothly.

Hugo, thank you for everything you did. Also, fixing that door jam fiasco. May god continue blessing you and your family. You are a wonderful soul. I will recommend people to Vivint because of you!!!!

Woody was awesome with my installation. Explained everything & very knowledgeable. Look forward to doing business with Vivint. I’ve never had a home security system so getting this installed & explained word for word I really did appreciate.

My experience beginning with the representative all the way to the technician was great, never once that I feel I was being taken advantage of. The technician made sure I was fully aware of what I was getting and how much I was going to be paying and that was good especially because he explained everything in detail. Thank you Vivint.

From beginning to end, Vivint employees and technicians were phenomenal! Very detailed and explained the system very thoroughly! definitely would recommend to anyone looking for a security system! S/o to Carlos the technician, very polite and work ethic is great!

From the very first moment I contacted him, the experience was nothing short of excellent. He was extremely professional, patient, and easy to communicate with. He took the time to explain every single detail about the cameras, how they work, what features they include, and how to get the best use out of them. I really appreciated how he made everything clear and simple to understand, even for someone like me who isn’t very tech savvy.

Technician was nice and quick with installation! Camera quality is very clear. And I love the app and being able to control certain things in the house from it. We got a doorbell camera, thermostat, outside camera and a few sensors around the house.

The visit was friendly, timely and helpful. I’d refer to friends for sure. He cleaned up after himself too. He made sure I understood the system and that I was confident in the usage. I feel safe now. Thank you.

Everything went amazing with the installation and I’m loving my new security system. The amazing picture quality is beyond me and it’s so easy to use that my kids can use the app. Even my mother and father who are 80 years old btw seem to enjoy with a breeze.

Love the system, but, they're failing to honor our agreement. So, after 3 months, I'm cancelling the service. The sale and installation for me were both problematic. There were Vivint sales people competing against each other for my business which I felt was a little strange in spite of me telling them I was already working with a Vivint sales person. The install date was missed. They had to be called back after the initial install, and, finally, after only 3 MONTHS, a problem with billing. That was too much. It felt like I had been with them for years. That's NOT a compliment.

We have been with Vivint for 7 years. How sad for us to recently find out how deceitful Vivint security service truly is. They promise you things over and over again but only to milk you dry. We were going to cancel our service when they talked us into a free doorbell upgrade and for an additional $169 they would upgrade our outdoor camera plus they would waive the technician's fee of $99. You tell me... How does $169 all of a sudden become $531.98 plus $31 in tax?

Do not buy into Vivint, their service is expensive and their equipment is cheap and substandard, so is their customer service. Hub constantly goes offline, cameras don't connect half the time, even when the alarm or went off the hub wouldn't cancel, the remote didn't cancel, I called and they customer service to cancel the alarm and they still sent cops to my house while I'm on the phone with them.. So after paying off the garbage equipment, we decide to cancel them all together. 3 hours, yes, 3 hours later we finally got it canceled. First "customer service" person wouldn't do anything, kept trying to save us money, get us new equipment, send a tech out but not terminate our agreement. After several calls transferred, and 3 way calls and calls to their bank. They finally got it canceled.. I've never felt more held hostage from someone I had been paying for service in my life.

Our experience with Vivint has been awful from start to finish. The sale was done over the phone, and I was told in writing that the installation fee would be waived and the equipment cost split into four payments. Neither promise was honored—I was charged the full amount in two payments and billed for installation anyway. When the technician came out, he installed only about 40% of the equipment, put both smoke/CO₂ detectors on the same floor (leaving other levels unprotected), and left us with ceiling repairs to fix. He was also rude and condescending to my wife. He never walked us through how to use anything, even though Vivint’s own contract requires it.

Frank from Vivint was exceptional from start to finish! From the moment he arrived, he carried himself with professionalism, friendliness, and genuine care for my home’s security. He took the time to explain each feature of the Vivint system clearly, answered all of my questions with patience, and made sure I understood how everything worked before he left. I appreciated how knowledgeable he was—not just about installation, but also about how to keep my home protected long-term.

Xavier was super nice and very professional. He did a great job with the installation and explained everything and helped us set up the app. I feel comfortable with the system and highly recommend Vivint and Xavier to anyone looking for a security system.

Started off on a wrong footing but the experience from Kevin on the phone and Blake at my home was top notch...I appreciate your support and time I hope the system is as good as these 2 guys. Thank you.

Technician was great, explained everything in depth and was extremely patient with the fact that we had just moved in and weren’t completely settled in yet. Would definitely recommend Vivint! Not to mention that you a get huge bang for your buck compared to other security services!

Darius came bright and early, very friendly and knowledgeable, explained everything to me and my wife, set up everything, showed us every step of the way. Vivint has gained a customer for life and I will refer new ones.

I am writing to formally file a complaint against Vivint Smart Home due to repeated and unacceptable experiences with their customer service and billing practices. This is the second time I’ve encountered serious issues with Vivint. The problems include: Unauthorized overbilling: I have been charged for services I did not authorize, and attempts to resolve these charges have been met with confusion and resistance. Poor customer service: Representatives consistently lack the ability to communicate effectively, making it extremely difficult to resolve even basic issues.

The installation was quick as it was replacing another system. The technician was very polite, professional and knowledgeable. I like the cameras. The picture is really sharp. I am enjoying the fact that you can change the ringtones for different seasons.

Great install with thorough service. Answered all my questions and was respectful to our house. Took the time to explain everything to me and my wife without any hesitation. I would recommend Vivint to all my friends.

The Vivint team was helpful and professional during the installation process. The install tech expertly explained how the products work. The doorbell panel, thermostats and app are all very user friendly.

This was a great experience! I’ve never had home security and everyone I worked with was so helpful and informative. My technician, Thomas, was so patient and answered my questions without missing a beat. He installed everything so quickly and my system was up and running in just a few hours. The sales rep I worked with, Hunter, was also fantastic. He listened to what I was looking for and recommended everything I needed. He wasn’t pushy and made me feel valued as a customer. Overall, great experience with Vivint. Highly recommend!

Art did a great job! He was timely, communicative and professional. Would absolutely recommend him to everyone. He installed everything simply and helped point us in the right direction with a part that we needed because our doorbell situation was not working. Was a bit bummed that my garage door opener was the issue with MyQ because we have cars that can integrate with MyQ, but that's not Art's fault at all. Feels so good to have 24/7 monitoring in our backyard.

AJ ** was extremely punctual, friendly, and efficient in our new installation. He was very knowledgeable on the products and helped us choose what worked best for our situation. He was a pleasure to have over, and we are so grateful for his experience and friendliness! Thanks again!

Alek was great and very professional, gave a thorough understanding of what he had to offer with Vivint. Worked with our budget and great communication. Ryken came in and did the installation, recommended where to put the equipment and showed us how to use everything. Very professional as well. Looking forward to using the product and future installations.

Installation went very smooth. Technician walked us through everything and made sure we knew how to work everything before he left. Pricing was also affordable for a bundle of different services. Would definitely recommend.

Ashton was a great technician. He took his time with showing me how to navigate the alarm system. I would definitely recommend Ashton and Vivint to future customers. I now feel safe and secure in my new home.

I must say I’m very impressed with Vivint so far. I’ve been a ADT customer for years and I took a chance and went with vivint because current customers have told me about their experience. The technician they came to my home Francisco was very professional very detailed. Very neat and organize. He made the process very easy and simple. I will be a referral to everyone. Great customer experience. ADT take notes.

I had a security system install today at my single family brownstone. The technician was very professional and friendly during the process. He completed the install job efficiently and with care then took the time to explain the system and service details. Overall great experience.

Extremely helpful and efficient. Helped design system with great coverage of property and made revisions on equipment placement after we changed our minds on initial installation. Very professional and would highly recommend.

My technician’s incompetence caused significant inconvenience. He installed a sensor on the sliding door, rendering it inoperable. Despite my repeated attempts to contact him, he remained unresponsive. Consequently, I contacted Vivint, and a technician has been dispatched to rectify the issue. Unfortunately, the technician’s actions were equally inadequate. He failed to secure the pad on the wall, citing a stud as the reason. The entire process was characterized by a lack of professionalism and attention to detail. This experience has left me deeply dissatisfied with my initial impression of the company.

Quick and easy. Technician friendly and knowledgeable. Explained everything before having me confirm and commit. Video quality great on device. Easy to work. New equipment and new apps to use. Definitely recommend.

The reason for the 2 stars. Customer service gave out inaccurate information just to make a sale and when technician came out to install he was left to do what Customer service should have done. As a new customer I was blindsided and tricked into a different arrangement than what I signed for or even told.

Vivint Smart Home misrepresented services and failed to provide essential equipment and support, leaving my household without a functioning thermostat and without heating or air conditioning for over a week. Vivint Smart Home contacted me under the pretense of a promotional visit for solar panels. During the visit, the technician offered to install a free smart thermostat as part of the home security system installation. At no point did the technician disclose that he would rewire my home’s thermostat to function exclusively with Vivint equipment, effectively disabling my ability to use any standard thermostat on the market. On October 23, 2025, my thermostat completely stopped working — the display went blank, and I was unable to control temperature, view settings, or use heating/cooling. I immediately contacted Vivint technical support, who directed me to Lowe’s/Vivint product support to determine a replacement.

Luis was our technician and did an incredible job and work to make sure I had and have the coverage needed for our home. He placed all of the cameras where they needed to be to optimize the coverage to capture our target areas. He was fast and very clean and great work. Absolutely recommend him.

Vivint did a great job installing my security system! The tech was super nice and made everything easy to understand. The system works perfectly, and I love being able to check it from my phone. I definitely recommend them! Joseph is very professional and is very good at what he does.

Evan did an amazing job installing my alarm system! From start to finish, he was professional, knowledgeable, and extremely thorough. He took the time to explain every feature and made sure I felt completely comfortable using the system before he left. His attention to detail and commitment to customer satisfaction truly stood out.

All around a great experience. The representatives and tech were friendly, professional and knowledgeable. The tech (Jesus) was very thorough and explained how to use the system, with patience, and ensured I understood everything before leaving. Overall, I am pleased.

The tech that came out to do my installation/activation was very nice and eager to get my system set up and installed. He was very informative of any additional charges that were added as I added products which was much appreciated!

The whole experience of purchasing a security system to the installation, it was a nice and straightforward process.. Brigg was very helpful, good attitude ,and friendly. He took time out to help me, when he was away from work. Made me feel important. The installer Marius ** did an amazing job in installing my security system, he is very friendly, polite, very professional. I'm so happy with Vivint and my system. Thank you so much guys. You are both amazing..

We are very disappointed. We chose the smart thermostat as part of the package but once it was installed our AC stopped working. Another technician, which was supposed to be a manager, was supposed to come and fix the situation but no one came. We had to open some windows during the night to help keep the house cool. We haven’t even received a call or a message.

I was super impressed with the service I received. Without any pressure, the technician went from installing a doorbell camera and a smart thermostat only, to a complete monitored security system. I feel so much safer now and the technician stayed until the job was complete and I was satisfied!!!

Our tech was so nice and efficient! He found creative ways to make it happen! And sooo fast!! Love it! We are so happy!! They were able to do our three properties on the same day! Amazing service and always with a smile!

Loved it. He was very thorough and clear in communication. I will highly recommend to all friends and family and I hope the service is as good as the initial experience as I am sure it will be. 10/10 recommend.

Our install experience with Elizabeth went very well! They did an impeccable job on the wiring and set up. Elizabeth was friendly and knowledgeable and recommended where to place the sensors because of our dog. Walked us through the set and how to arm our home. We could not have asked for a better experience!

Cole and Juan were very enjoyable to work with on my new installation. Efficiency and quality on both the sales side and the install. Juan had a partner with him however, I don’t remember his name. Thank you.

Vivint is THE BEST security monitoring company. You own your equipment, easy to use and understand, 24 hr monitoring, 24 hr contact center and the equipment is all up to date. Been with them for 6 years and I recommend them to EVERYONE.

I was very skeptical about signing up for new service. With every question that I asked, there. My technician responded with patience and was very knowledgeable which made me comfortable with my choices. My technician was fast with the equipment and his personality top tier!

Vivint is the best! From start of my service with the representative over the phone until the installation, their service is awesome! My husband and I are very happy customers and would recommend Vivint to anyone in need of home security!

Mark and his team were great. The set up was done quickly and professionally. There was no inconvenience as I was going about my day. They showed me how to use the system and the app. Thank you!!!!

Camera technician made sure everything was perfect. Zane very knowledgeable and kind. I would recommend Vivint to anyone looking for a good security alarm system with a quick installation. I called Vivint and my cameras were installed the next day.

The previous homeowners already had Vivant set up in the house. Customer service was very kind and helpful when we needed assistance to get a new account. The tech that came to our house was very patient and thoroughly walked us through setup.

Noah was especially helpful in answering all my questions and also very knowledgeable! He did a phenomenal job and has outstanding customer service. Thank you Noah and Vivint team! Five star experience for me!

I lost my home as well as equipment in a fire. I called, informed them of this, they told me I had to finish paying off the loan with Citizens Bank for the equipment, no problem, I cancelled my service and Vivint a year later is still charging me for services not provided. 8 called and cancelled multiple times yet they still have been taking a monthly payment for service not rendered even Citizens Bank said the account was paid off and closed and vivint sales says I have to cancel the service, again they have not provided a service at that address since 6/24. They suck. Now I'm fighting for a refund and they keep giving me the run around. Filing a complaint with the BBB and get this they still try to sell me a package. How do they think it's ok to take people's money knowing they're not providing a service. It's called stealing. They suck

I have been trying for 3 months to cancel a service for a residence that I moved out of. I have offered to schedule a time for Vivint to pick up their equipment. I keep getting transferred from dept. To dept. and they're telling me my account is in deferment. And I am 3 months past due on payments. Why is it so difficult to close an account with Vivint??

Complaint about Vivint. Botched Vivint Installation. I started the Vivint service in August 2024 with a fresh installation. However, about a year later, I started having all 4-door sensors fail. When I contacted Vivint, they discovered the sensors were from their competitor. Their installer botched Vivint's installation by failing to install their sensors. Instead of Vivint resolving the issue by installing the sensors included in the original setup, they wanted me to pay $200 for 4 sensors. After multiple discussions with the loyalty department, we got nowhere. I got offers to pay for the sensors, get three sensors free, pay for 1, and finally replace all the sensors for free.

New experience. My first time having a Ring camera. I have a few kinks I have to figure out still but I enjoy having the camera in my house, I feel a lot safer now. Eventually I would like to add a camera in my house but I will wait for that.

This has been the worst experience I’ve ever had with a company. Vivint does not operate with integrity, honesty, or fairness. It all began when I sold my second home back in 2022. I reached out to Vivint to cancel the service tied to that property and even provided proof of the sale — yet they refused to let me out of the contract. Their reason? Because I still owed on the equipment (which I was never late on), they said I had to keep paying for service at a home I no longer owned. They offered to move the equipment, but I already had service at my new home, and the new owners didn’t want it. Despite all that, Vivint made me pay for three years of service on a house that wasn’t even mine anymore. That alone says everything about their priorities — profits over people.

I had the best technician. He made sure that I understood how my system works and he also did a good job and cleaned up after himself. I recommended this security system to everyone. I feel safe now that my door camera is set up.

From start to finish, installation was top tier. Everything was thoroughly explained and communicated in a way that was transparent. All of our questions were answered, and the technician walked us through our system once installed. We highly recommend Vivint.

Professional salesman and installers. Signed up and installed same day. Very easy to set up and view all cameras from your phone. New security door bolts & keyless entry are amazing. I highly recommend switching to Vivint.

Our installer, Mike, was very knowledgeable, friendly and professional. He faced a few obstacles in putting our home security system in like plug placements, and doorbell transformer that did not work, but he came up with a workable solution that may have slowed him down a little but certainly didn’t stop him. I could tell he was in pain from his back, but he pushed through to completion of the job like a boss. His work ethic is a rare commodity from the younger generation and is commendable.

I regret ever signing up with Vivint. From the very beginning, they have not been upright or transparent in their dealings. I attempted to cancel my account before the 30-day trial ended, but they refused to honor the cancellation. Instead, they agreed to provide several months of free service — an agreement they have failed to uphold. It’s now been three months, and I’ve been charged every single month despite calling multiple times to remind them of what was promised. When I first asked for a breakdown of the equipment costs, I realized I was charged over $1,000 more than the actual value of the equipment.

Used Vivint for about 2 years but ended needing to move out for the KC area. We had signed the equipment contract from the technician since He said it was standard. Little did we know that there are no equipment returns and if you cancel, you have to pay for the f-ing expensive panel and doorbell camera. Something to the tune of $2000 even after making monthly payments for them over 2 years already. If you ask if you can return the equipment, they use 3rd party contracts to pay off the equipment so they say they can't accept the return of the equipment. Complete and utter ripoff and not upfront about the contract details if you decide to move in 2 years. So now we have a useless panel and camera that we paid $2k for and just sitting in a box in our garage if anyone wants it for $1.

The process was quick, my technician Darryl was AMAZING, this was a great experience. Everything was easy to set up and my technician explained everything in detail on how to work my system. I would definitely recommend Vivint for your home security needs.

Vivint is a rip off, run away as fast as you can. The call center is in India, or somewhere like it, where you can't get answers. They will not let you cancel without paying thousands of dollars. The equipment is shoddy, giving false alerts 24/7. When a warning is given, by the time it makes it to your cell phone, there would be trespassers would be miles away.

After equipment was installed the 2nd day the door camera went offline and we did the reboot on the system and it didn’t work. I reached out to my technician Joshua and he said that I need an electrician come out to repair the transformer. I tried to call him because I was instructed but he is not responding. He also stated that he would have to run a separate wire and have it plugged into the wall. I normally don’t do these type of reviews but I feel like the service could have been a little different if it had been someone a little bit mature. It’s a lot more I can say but I digress.

All I needed was a camera replaced but it has been nothing but phone call after phone. The customer service is not trained correctly. I had a second appt to replace the camera and the tech said he does not have the equipment. I can’t even tell you the time suck the customer service is and incompetent this whole group of people have in this situation. I can’t even type the craziness of just getting a camera replaced.

Alarm is worth it, but not the cameras! I have 8 cameras, I'm ALWAYS having issues with them, either they're offline when they're alerting you, not allowing you to view, or when you try to view they're loading, telling you to try again but the screen is frozen, or they reset your zones and time limits without you knowing. I constantly have to have technicians come and try to figure out the problem with no answers, either it's because I dont have an iPhone, or I don't have enough internet. I had the internet checked and I have more than enough! Technical support is in another country so there's a language barrier, they try selling you more $300.00 cameras when I already have the same model and I'm trying to cancel service.

I have had Vivint for almost 10 years now with originally signing up for a 5 year commitment. They constantly try to get you to update their equipment to keep you locked in. I had a bad door sensor a couple of years ago. I called them to cancel at that time but was told they would replace the sensor for free if I didn't cancel my service. The technician lied and signed me up for another 5 years even though he told the sensor was free. No they won't allow me to cancel without paying for the remainder of the contract that I never agreed to. Stay away from Vivint as they to trap you as a customer for life.

The customer representative, Leslie was one of the most unprofessional agents I have ever experienced. She did not allow for questions and made it clear that she was helping another customer online while working with me. If I did not have this system already installed in my recently purchased house, I would have cancelled the service after speaking with her. I am left alone to figure out this system that I am not familiar with.

We just opened our small business store and we were looking for a quality security alarm company to sign up with. We reached out to Vivint and were very satisfied with what they offered. They installed within one day!

Excellent customer service. Install went very well. Very pleased with the outcome. Equipment is state of the art. Enjoy Luis our install rep, very knowledgeable and friendly. Would recommend to friends and family..

My installation was yesterday and was not the shining vote of confidence that I made the right choice. He was a nice guy, do not get me wrong, but I was not expecting a guy to show up in a beat up Hyundai, cracks the trunk and gets going. Broken English also made it harder to ask the questions I wanted and couldn’t get the introduction to the system I wanted for my family once it was setup. Again, very nice guy and did good work, but NOT the experience I was hoping for considering how expensive the service is. Hopefully I can be reassured somehow…

Roxanne was great and truly helpful. She explained everything perfectly and set things up clearly. From start to finish, she was a true professional and patient. She also made me feel comfortable with the experience and provide best option.

I was not in the market for a new security system, it just happened. Since retiring and learning to live on a fixed income, I realized how costly appliance repair would be or even harder to replace an appliance or air or heating systems. That’s when Choice Home Warranty had an ad on the computer, very tempting about repair or replace. At the cost of a service call. I have Choice Home Warranty to thank for suggesting Vivint come out and talk plans over with me.

He was a nice gentleman. He cleaned up after himself and explain all installation step by step. He made sure that we understood the panel, camera and sensors. Everything is working well. He was pleasant.

Great experience, Ahmed was a great tech. Very knowledgeable and professional. Walked around the property and fully explained what he was doing and what the process was going to be. Could not have asked for a better technician as he even walked me through using the panel, setting up the app, and looking away when changing the pin.

A great alarm system to have and I recommend to everyone and easy to operate-thank you for the alarm necklace to when you have a emergency and pet friendly when you are away and easy to set alarm for me

They were very professional, kind and helpful. I would definitely recommend getting this security system. The technician will help with everything when it comes to setting everything up and installing with the system and your phone.

AJ was amazing; Professional and courteous! He addressed all of my concerns regarding my new system. I’m sleeping better knowing that Vivint is on the job! Thank you and I will definitely refer all of my inner circle to your services.