Vivint Reviews

It was very rewarding. I listening to what he had to say, he was very knowledgeable about the system and the install was quick the same day

I was lied to about the amount of credit I was receiving, rushed to sign contracts and not read the fine print. Lied to about getting a referral from my neighbor. The equipment was overpriced.

Karson was an amazing sales rep! Showed us all the bells and whistles Vivint had to offer! We were sold on the quality. They price matched as best as possible and set up right after closing. We were very pleased to hear that donations go to building houses in third world country and Vivint offers incentives for employees!

We had a representative come out to our home and go over everything with us and provided a plan for exactly what we needed. They were kind and understanding. The people that installed our cameras and systems were great and kind. It was installed same day. Honestly like an hour after we purchased our plan. The equipment is pricey but it’s worth it for my family and I to feel safe.

The tech was very good at setting us up. He had a late start and stayed very late to make sure our old system worked properly. He explained things very well.

Ashton was easy to work with and knowledgeable, friendly, and respectful. He meet all my security needs. The tech team Steve, Eli & Jacob were efficient knowledgeable and friendly and polite.

Good quality and customer service. Our tech was amazing.

The installer Armando was great and fast! I highly recommend him.

The installers were kind and efficient. They completed the installation and cleaned up when they were finished.

Our tech Chris was awesome. He was quick and courteous.

Both the representative and the installer were extremely nice and respectful.

The technician was respectful, neat and the security system is great so far. Give them a try. Equipment is great.

Quick set up and knowledgeable technician. Thoroughly explained all options and clearly articulated all expenses. User friendly control panel and app.

My Tec gentleman was great today. Explaining everything to me and very professionally. Thank you so much for your support and showing me the system.

Love my new security system. The technician Zeke was very helpful and knowledgeable about Vivint.

Great customer service, very friendly and attentive. I love the new smart home setup. I highly recommend it.

It was really easy to get us set back up. Great sales experience. Very respectful and not to pushy. They had us set up the same day with everything online. Everything went very smoothly. Awesome service.

Drew and Darryl were amazing with the installation of everything. They made the process easy and have earned lifetime customers. 10000/10 would recommend again and again. And again.

Vivint is truly a door to door security scandal. A sales man came to my door in December, and stayed at my home until 10pm at night to sale me a security system. I didn't want it, because I was about to move within the next few months. The salesman promised me they would move the system for free and I could cancel at anytime, so I accepted it. When I had moved into my house, and I called to move my system, I was informed it would cost +$350 to move it. So I took it out of the wall myself and brought it to my new home. They offered a free month of service and free install, after trying to charge me for the month it wasn't even plugged in. I paid the system off in the first month so I owned the equipment by that point.

I can’t stress enough how impressed we were with our installer Andy. He was not only very knowledgeable about all the equipment, but he is a perfectionist-on his installation techniques. I would highly recommend anyone to take a look at this company. I found out about it after signing up for DISH and I am so glad I switched from my Comcast security system to this current system.

The technician that installed the system is very smart and nice guy. The sales rep that sold me on the system was cute smart and nice as well. The system is easy to use and I like having it in my home.

Great job, very professional from the rep to the technician, and the job was done correctly and with precision. Keep up the great work, Vivint Team.

Awesome equipment. Will be very highly to recommend this service to other candidates.

Great experience with Quan. Very knowledgeable with the installation and the system itself.

Helpful and affordable security company with solid customer service. Would recommend.

The Gentleman that serviced us was friendly, confident and efficient. Jayson explained everything to me and quickly set everything up and showed me how to use it. One of the best decisions I've made going with Vivint.

It was a really easy process and was done being installed in about an hour. Tech was very kind and showed me how to use the system. He also answered all questions we had about the system as well.

My tech was pleasant and was very patient and knowledgeable with my 822983939 questions

Canceling Vivint was far more difficult than it should have been. A year ago, I was told I needed to pay off my equipment financing before I could cancel service. After paying off the equipment, I called to cancel and spent over an hour on the phone speaking with two different representatives. I was repeatedly placed on hold for 3–5 minutes while they returned with new offers to keep me from canceling, including discounted monitoring rates and replacement equipment through "loyalty points" that I had never heard of before despite being a customer for years.

I was a bit apprehensive of the salesman coming to my door unannounced, but after a brief conversation I let him into my home. Shakari was very professional and knowledgeable of the products Vivint offered and quickly gained my confidence and respect. I weighed the pro’s and Con’s against my then current Alarm monitoring company and signed the Vivint contract and so far have been very satisfied with my decision. The installers quickly came to my house and was up and running in a few hours.

A representative Luccas, is his name was welcomed into our home. He introduced the product. My wife and I decided to make a purchase, and now I’m thinking after the purchase it’s going to be a few days or maybe next week before installation start in less than two hours. There were three cameras installed, two door sensors, and one wall monitor job was completed and well done.

Good equipment, terrible company. I got my system as a freebie for my solar install, I was in contract for 3 years and tried to cancel my contract after 3 years as I have MYQ as a redundant system. They offered me additional discounts to continue the service so I agreed, but they billed me way more than what they had offered me. I saw the billing after 3 months, I called to cancel the contract and I was told that I verbally agreed to a 1 year extension, which I did not. I told them that no such documents were posted in my online account, the only document posted was the initial contract. They charged me again for an early contract termination. Caution: Vivint will try their best to keep you from cancelling the contract.

My entire experience from my first call with Gracie through installation with Isaiah was above and beyond my expectations and previous experiences with other companies! The absolute best care for customers! The equipment is top of the line and performance is better than previous companies as well! I highly recommend Vivint!

Jaylen was awesome, she was professional, courteous, and nice. She was very efficient and fast. She explained everything and made my first Vivint experience a great one.

I was skeptical of people soliciting in my community, but the young man was hot and looked exhausted. I felt at least I could offer him a bottle of water. It turned out he was selling exactly what I wanted. I am now a satisfied Vivint customer.

I had a great experience with Vivint Security from start to finish. The setup process was smooth, and the technician was professional, knowledgeable, and took the time to explain how everything worked. Installation was completed quickly, and all of my questions were answered. The camera quality is outstanding. The video is clear and sharp, making it easy to monitor my home day and night. I also appreciate how easy the system is to use through the app. Overall, I definitely recommend them to anyone looking for a reliable home security system with excellent customer service and high-quality equipment.

Was absolutely new to this - our rep walked us through everything and was so nice and explained it all so well. Got it installed same day of signing up too which was absolutely amazing! The quality of the cameras is nice and crisp and it records 24/7 which I absolutely love since others don't do that. Going to recommend this to friends and family for sure!

Casey with Vivint reached out to me about protecting my home and I was very glad that he did so. I had been contemplating going with Vivint for some time after researching other brands. He and the technician that came out, made it a hassle free experience! I highly recommend them to anyone that is looking to protect what matters most. I’m very happy with my experience and the product that they provided.

I got the door camera and the glass shattered detector. Christopher was very knowledgeable and helpful. The quality of the camera is amazing. The installation was fast, same day and everyone was very professional

I had the pleasure to meet some wonderful people by signing up with this company. Very professional. Outstanding work they have done.

Awesome guys that came in and talked to us and install same day.

Great service and appreciate their sales guy for giving us the best deals but installation was a mess. Great guys but obviously in a rush and bordering on inconsiderate of neighbors and the time of night they showed up.

This is the worst company I have ever done business with. Equipment and monitoring bill that went from $3,222.34 to $3,621.34 without monitoring services. Derick **, my salesman told me that the $105.65 monthly charges would equal the $3,222.34 and after the five years, it would just be the $45.65 monthly monitoring fees. I didn't have a calculator; I took his word. I was told if I allowed the tech to install that night, the installation fees of $399.00 would go away, that did not go away and a $399.99 charge for "DVR playback one-time fee." I don't know what that was about, the playback was the same as my previous doorbell camera video playback recordings. I'm sending you a copy of the "product list" which does not give me a price of each item listed, just a total at the bottom of which the installation fees are not included.

Great customer service and easy installation. Willing to pay to get me off of the ADT service, which we were not happy with.

Came to house, gave quote, Offered buy out and was super thorough with quote to install! Thank you Blake and Max.

Check with a great representative. He helped out a lot. He even gave some discount because we were having trouble with it and he was like, "This should not take this long."

Dylan was very helpful & courteous & Cecil (I think that was his name) was very pleasant & helpful. My experience.

I have been in deep discussions with Vivint about providing my next home security system, and I am heavily leaning towards going with them. I spoke with Mike who is the manager of sales and he is a very nice guy, very knowledgeable and explain the products in detail and where is Vivint is not the cheapest alternative on the market if you need next level protection for your home or business along with cameras and monitoring, then I would highly recommend you consider Vivint. They do have finance options available if you choose to engage in a contract with them, which will help offset a lot of the cost for the equipment which shall be professionally installed. I have used companies like (ADT) numerous times in the past and based on my conversations with mike, I decided to give Vivint the opportunity to earn and keep my business.

This is the worst security system I have ever used!! From the salesperson who lied to me, to having issues since the first week. Not to mention that the detection zone doesn't work. It's supposed to detect as soon as you get in my yard but the light and camera doesn't go off until someone's on my porch!! I've had technicians come out and nothing changes!! My Ring camera was better than this. It's a money pit, especially when your a single woman on disability and it doesn't even tell you the difference between a person, animal, or vehicle. The motion light doesn't even come on until someone's on my porch. It's the absolute worst thing I've ever been tricked into getting.

Cole was awesome, down to earth and low pressure while still giving me the information I needed to make an informed decision! The install team was great too! The woman was able to walk me through some options for mounting and help me choose the best angles to monitor as much area as possible! I am very pleased with the set up!

Great customer service knowledge and professionalism. DJ was great.

I got breached... I'm going back with ADT Security. Come to finding out I was still with ADT and didn't know it.. I knew something wasn't right. Vivint so many pop-ups.. Ads.. Malwares etc.. Been hacked and Breached. HELP... I will report again Soon.. On how I rated okay 👍 👌.

Super nice people to work with! Great products too!

Before you even let them into your home please know that: They never tell you that you have to apply for a loan, so they do that without even telling you right in front of you in a sneaky way; This kid stuck me with a $6000 dollar loan application and never mentioned it, I figured it out after I signed. He never told me I had 3 day to cancel if I need it to, thank God I read the contract after he left. Once I let him in he didn't leave until the technician came in and completed the job at 8:30pm, so I was held hostage in my home on a Saturday when I had so many things to do. He said no contract but failed to tell me I had a $6000 loan until I pay the equipment, so if I had cancelled after 3 days, I would've been stuck with a loan for 60 months.

They were quick, and easy and affordable, and the salesman Niko was honest with what will be done

Excellent work. Tech very professional and knowledgeable. Explained how the system works. He did an amazing job overall.

Jonathan was incredible! Friendly, patient, fully explained everything and didn’t leave a “mess.”

We had an amazing technician named Eric and he installed our security system. He was very kind and explained everything.

My installer was professional and knowledgeable. Though I had a large amount of items to install he cleaned up after himself and he was thorough and timely.

The young man that installed the units did a great job.

I will NEVER go with Vivint again! The salesman lied to me about my contract. He showed me one contract that wasn’t the correct. The amount was much higher , the cancellation was 3day and he told me 30. I already had an alarm company I was with. I still owe that company, he promised they would pay my balance. I owed 2000. They were only going to pay 500.00. I would be responsible for the balance of the old company. They took my old alarm pad down. When I cancelled, they claimed they couldn’t put it back up. Now I have pay for old company to replace it!

After careful consideration, I decided to go with Vivint as my new home security provider, seeing as they had the most state of the art equipment and met the demands of which I require. I spoke with the sales manager, Mike who is a really nice guy, knowledgeable, and he got me a quote and short order and absolutely detailed to the letter of the law everything that I requested and gave me their best option. I would not say that is the cheapest option but they do offer financing and they do offer discounts and I asked for the top of the line and surveillance equipment, which is what caused the price to tick upward. However, there are many options and I've used other security companies before, and I would highly recommend given Vivint an option when it comes to home security before you commit to a company. They also provide 24 hour monitoring.

Everyone was so patient with me and was comfortable in my home, although my air was acting up! Especially the tech, and I know he was hot, but he patiently worked and explained everything. I am so pleased to be back with VIVINT!

Salesperson (Danny) was very knowledgeable and courteous. Install person (Joe) was very courteous, did a great job and explained everything very well. I recommend this service.

Scotty did a great job explaining everything I purchased. Romeo installed everything flawlessly!

Darrel was great! Very personable and very helpful, the whole process was seamless!

It was a good experience with service tech and he had knowledge of the equipment, where to place them.

Just got this system installed, so far so good. I like the keypad with all the features, and so far, the cameras are really good. I like that I can zoom in and out.

Travis and Jacob were extremely nice helpful young men! Wonderful personalities! They took their time to explain things, which was so very appreciated!

He was on time to do his job, very pleasant young man, he also went through everything with me. I would recommend him to anyone.

Sign up was easy and I loved that the technician was able to come the same day to do installation. They are very professional and got everything I needed, now my home is secured and feels safe. Thank y'all for the great service.

My service tech was great and well mannered young man, he was very knowledgeable of his job, he took his time to show me how to set up my system, if I could give him a 10 I would, because he did an amazing job.

Vivint is a very professional, polite and courteous home security service company with a affordable price arrangement. Ms. ** is a kind hearted person so is the technician Mr. **. The cameras were installed and working perfectly. I'm so glad to be a part of the Vivint family. I love my new security system setup. It's what I'll be recommending to my family and friends.

System goes offline often. Thermostat is completely offline AGAIN. I don’t know what the point is. I’ve never had a problem with Blink unless a huge storm hit and only Offline when internet is down. Too much money to have this many problems.

Customer service was great, explained everything so that I was able to understand all the information easily.

Jeff is awesome!!! My air conditioner is being serviced, and he had an awesome attitude and beautiful personality while sweating while he was working… It’s a pleasure doing business with him!!!

Overall great service and knowledgeable about the product.

I am writing this review to warn other consumers about my experience with Vivint. I had been an ADT customer for approximately 13 years and was experiencing a battery failure on my alarm panel. While driving, I attempted to call ADT’s customer service number, 1-800-ADT-ASAP (1-800-238-2727), but accidentally dialed 1-800-237-2727.

Alejandro was great! He explained everything and made the switch easy! The tech that set everything up was also very informative and efficient!

Tristan provided knowledgeable information with his product and was very helpful.

Great customer service. Fast and efficient. Cameras are very clear.

Jacob was professional and informative. He explained the service perfectly and did not push anything we didn't want.

Easy setup and install, super friendly and very dedicated to their job.

Luke was a great salesman. He was not pushy and explained how everything works.

What a great experience!!! The workers were very courteous and knowledgeable. Displaying their IDs! Explaining the process, asking if any questions. Great. Even asked about removing their shoes entering my home.

They made the whole experience super simple and quick. Same day as order, we had the guy there to install.

I love my home security is the best thing in the world, plus the cameras and everything is clear.

Great sales experience and quick install. I feel safer already. Thank you.

Our experience so far with Vivint has been great - only had for 3 days. Starting with the sales rep, Macin, he was extremely knowledgeable and customer service was great for someone who has only worked with the company for a year or slightly more. He did not try to propose products to us we did not need. He provided his opinion based on what we discussed - he didn't get frustrated when we peppered him with multiple questions and spent a couple hours making sure we understood the product and its benefits.

I was pleased with the whole process. The sales rep. Derrick, and the technician Tanner. They had patience and walked you thru everything.

Daniel was an outstanding tech for our Vivint system! He went above and beyond for us and did amazing. Thank you so much!

Everything was great. Very professional. Excellent service so far.

Everyone was nice, knowledgeable, professional, and patient.

The service was great. The cameras are everything I wanted

Very confusing for me because I am not tech savvy.

Representative was excellent and knowledgeable about system and technician professionally installed equipment.

I just got started with Vivint today. I spoke with Erick and he was very professional. He went out of his way to ensure I got everything I needed and wanted. Took the time to go through each package/device with me. He was amazing and friendly. Rodolfo was quick, nice, professional, and helpful when it came to the install of my equipment! 10/10 definitely recommend! Thank you guys

Just got the system yesterday, and I’m really satisfied with the equipment and the team that came and hooked it up. They were quick and nice to work with.

First of all the Sales Representative was very nice, knowledgeable and explained the product thoroughly to us. We are Seniors and it is so easy for us to work the system. The system we got was enough for our home. We finally got an alarm for our home and feel so much more confident with the system. It was also affordable for our budget. We got front door doorbell camera. This is a protection where we do not have to open front-door for anyone. Good for us Seniors. We alarm our home when away and also at night when we are here. I highly recommend Vivint. Great price for what we got.

Great Service, Tech was very knowledgeable and helpful.

The service and technician were both amazing. Sean helped us understand great positions to cover the areas that we wanted to. He was very nice and helpful when explaining the setup as well. Highly recommend.

It was fast and easy and very comfortable. I’m glad I had the opportunity to sit and speak with team member Colby.. Good dude, good service…. Two thumbs up, you should try Vivint.

Mr. Brian ** is an excellent technician. Brian showed professional skills. You should be proud to have a valuable employee like Mr. **. Thanks

Kind, quick, thorough, easy and very professional!

The tech and representatives were very thorough about the prices, what to expect and how the equipment worked. They were very friendly and informative.

I don't really have anything to say but the service was pretty good.

They did an excellent job from the beginning to the end.

I want to Thank Jamie for the outstanding work and suggestions that he requested. He did an awesome job. Keep up the good work and great personality that you have.

Vivint is an excellent system. We are not very techy but the system is so easy to use. Juan was excellent, he explained everything very well.

Very fast and professional. Did great working around the house. Showed me how to work everything before left

My experience with Ashton was awesome! He was knowledgeable about the products being offered and he was courteous. It was great experience.

Gabe visited to go over what Vivint had for security and the difference between them and ADT. I found it quite enlightening and decided to go with Vivint.We set up the install appointment the next day. At 1230 Dylan showed to install the system. We walked through the house so he could be see where each piece of equipment needs to go. I then left him start the install. He was exceptionally courteous and really knew his system. Just the install was so much better than ADT.

Salesman came to the door in the evening. Signed up for the service and finished up around 9pm. Salesman informed us the technician was en route to conduct the install and would arrive in 30 minutes. Asked him and told him several times to do the install the next day or another day as it was late. Gave us the runaround and the lies that he has no control when the technician arrives as we go into a queue yet as soon as he submitted everything the guy was on his way and he had his cell phone number. Basically forced us to do the install that night saying it would t take more than 30 minutes and he was almost there.

The fellas did good, I just didn't expect the install to start at 10:30 at night. I knew it was too much work for one technician, but I did not expect there to be five five grown men in my home till after 2:00 a.m. After the technicians left the AC kicked on, and was blowing hot air. Had to figure out how to configure it at 2:40 in the morning. There was also debris left in various areas that didn't get vacuumed up. Overall I love the equipment, and the installation was successfully completed.

I’m sure the products are great and the system actually works so I have no issues with the actual system. What I do have issues with is the sales and service. They are doing door to door sales and make the young kids almost beg to get you to get the system and then literally install the system right after talking to them with almost no notice and this was around 9 pm on a Wednesday night. The installation was not great either, our installer kept leaving our door open when it was very hot and humid outside. He also left our front gate open when he left so when my wife let our dogs out to go to the bathroom later they got out, she is pregnant and cried for 15 minutes over the incident. As I said I’m sure the actual system is probably fine, but the sales tactics are awful and the install is not great at all. Not worth the high price tag. The products alone they value at around $2500 that you finance for like 5 or 6 things; way overpriced.

My salesman and technician was very pleasant and helpful. They was straight to the point and did an amazing job.

Dude was nice and understanding and communicated well. He was able to help me with what I needed.

Sergio was very helpful. He explained things very well and was flexible. Would recommend him to anyone.

Nick did an outstanding job installing my security system today. He was professional, knowledgeable, and took the time to explain everything clearly. What impressed me most was how patient and kind he was with my four-year-old, answering all his questions with respect. Excellent customer service all around!

Installation tech was awesome, very professional and explained everything! The salesman I spoke with was also great! Very professional and answered all questions! Definitely recommend and will be referring them to family and friends!!

Got our system installed today and we are loving it so far. Having a peace of mind knowing my place is protected is definitely worth it. Philip did an awesome job installing and explaining everything.

The sales manager and technicians were very kind and efficient

We just bought a new home and the Vivint team was very helpful in setting the system up.

Two of the cameras was not placed where I wanted them due to, “We’re not allowed to place them there.” Doorbell camera will not shut off notifications while I sit on the porch.

Excellent service by Bailey. She definitely know her job. Very informative. Very good details.

Very long process, I was gardening and the rep came along, I work nights so I don’t have many days when I am awake and feeling good enough to get out and do something I love. I really didn’t want to be bothered. The rep was pushy. Even after I explained my hectic work schedule to him, he offered to leave for 20 minutes so I could finish what I was working on, but who wants to be rushed when they’re finally getting to do something they enjoy. Trying to be nice, I agreed. He offered better deals every time I told him “no, I don’t think so…” Took extremely long, drawn out process. Wasn’t counting on spending ANY money on the spot OR direct draft from my account but he suckered me into paying installation fee of $50. )-

Salesperson was personable and cared about his work, but I wish he was more knowledgeable about the install process and all the components, equipment, and lines that had to be run throughout my house. Installation team not so much. They were rushed to get to their next job and they were not thorough in running lines or explaining the entire process. System went down same evening as install and has not come back online despite troubleshooting. Rush job and no assurance of proper connection with my internet provider who Vivint knows has issues.

The sales rep was very personable and informative. He explained things for an old lady to understand. We spoke around 5:00 and they installed their product by the time we went to bed the same day.

Nothing but wonderful things to say about Luke! Friendly, and knowledgeable! Was not pushy just informative. Couldn’t recommend a better salesman.

The individual demonstrated exceptional professionalism and provided clear, comprehensive instructions on product utilization. Their performance was highly effective, and they consistently adhered to established timelines.

We had Vivint at our previous home just sold but it came with that purchase. So we didn’t have the full customer experience. This time we built a home and had the system installed. The technician that worked with us is named Gavin and he was awesome. He explained everything from start to finish, actually asked my input about where I might want equipment instead of just randomly installing, and was just simply enjoyable to chat with. So this review is more about the purchase/install experience, which was great. The product itself is something we had to have again.

Vivint made upgrading my home security feel effortless. Both the sales and installation teams were friendly, professional, and genuinely focused on building the right setup for my home. They took the time to understand what I needed while keeping the whole experience smooth and efficient. I’m impressed with the service and would recommend Vivint to friends and family.

The service was great. The installer was kind and quick.

Super kind and fast work. Really appreciate it, great banter. Explained everything so well

The installation and service that Isaac provided was unmatched. He was punctual and professional. He made sure I was knowledgeable of the product and how to use it

Was surprisingly pleasant the tech answered all my questions. Was really glad I choose this company. Had other offers but by far exceeded my expectation.

I had a great experience with Vivint customer service from start to finish. The technician, Charles, was very friendly, professional, and made the installation process easy and stress-free. The customer service team was also extremely helpful and friendly while getting my service started. Everyone I spoke with was patient, knowledgeable, and willing to answer all of my questions. Overall, the entire process was smooth and welcoming, and I truly appreciate the excellent service.

Very helpful, nice, answers all my questions. Very knowledgeable!!!

The representative Enzo and the technician Kyreese were very professional and polite!

Both the sales representative and the installation technician were very knowledgeable, polite and professional. Whether or not everything I was promised comes to fruition remains to be seen, as I've only had my system installed for 1 day.

I had my service installed today. The communication was great. I had a good idea of when the rep would arrive. My technician was professional and efficient. He made sure I understood how to work my system and helped me set up the app. I'm very happy so far.

On time. Felt like family looking out for one another. I love I can see my whole house inside and out and customize sounds price is so affordable. Downson my sales rep and Kee my install great guys.

I purchased the Vivint security about 2 years ago. I recently moved. When I purchased it, I was told that if you move, we will reinstall to your new residence at no charge. WRONG. My system was taken out of my old house on April 27, 2026. 150.00 charge. I have had 5 appointments to reinstall at the new house. No one has shown up yet. They say that they don’t service the new area. With that being said, my son lives 3 houses down and has the same system as I do. Every phone call to try to get another appointment to install is no less than 1.5 hours. I have taken off work for each of these apt times and no phone call, I won’t be there today; they just don’t show up. I’ve asked to speak to a supervisor. I’m refused. Oh and to reinstall is another 150.00. This is the worst company that I have ever had to deal with. I don’t recommend them to no one just because of customer service.

The young lady El who did the install was very thorough and professional …Her personality was 10 out of 10, and I never say that about anyone!!! The serving and system is amazing.

The technician came to my house. He put everything together, took time out to show me how it worked. And he was very kind, the salesperson call me today to let me know that they were running a little behind.

Vivint equipment is great. But them as a company awful. I paid my equipment off and canceled my service with them. They continued to charge me for three months. I reported them to the BBB. I have talked Terri ** with the resolution team. He didn't tell the truth. After this was done with. Vivint started charging me again after I sold my home. Vivint customer service has a communication problem. I talked and talked with them more than 20 times. Still can't get it right. I have talked to many who have went thru the same thing I been thru with this company. Never ever get Vivint home security. They are that bad.

I have been a Vivint customer for years. First, the quality of their cameras is terrible. Unless someone is standing right in front of it, it doesn't pick up anything. My Google Nest camera picks up everything including wild animals. I recently had a racoon on my patio right under my Vivint camera and it didn't pick up the movement of a wild animal. Second, when one tries to cancel their service, they make it impossible. They transfer you around to several people trying to sell you more of their services.

Had a great experience and our Technician Jason made our experience even better. He came early than the appointment time to ensure we were good to start. He used that time to prepare his equipment and ready by the scheduled time, and he began at exactly 0900! He wired our home, set it up, and now we are ready to go! We have our cameras set up and now that gives me a warm feeling that we can track our packages, who walks up to our door, and who accesses our vehicles at my garage. Thank you Mr. Jason ** for making our experience great!

My team was very professional and patient. They explained everything clearly.

I loved the representation and the tech guy was very good too. Sinon I think his name was. Not sure what the tech guy's name was but they were both awesome! Thanks again. I needed this!!