Vivint Reviews

Experience was good. I had a system I was not happy with. Came in, told them I would like to make the switch and I want to be paying the same amount I am now. The sales rep Nathan made it happen. The camera's better with a clear picture. Also the longer you are with them the more your price will go down.

The rep for Vivint Brian was very polite and professional, gave an in depth breakdown of all cost and services to make sure there weren't any unexpected surprises or expenses not clearly outlined. The products themselves are great, only had it for a few days now but just the comfort it gives when deliveries come by and can let my wife know and just overall security and peace of mind for my household and those in it is priority and their services and products give me everything I need.

I'm very satisfied with the service that I got today. I worked with Jack and he was very knowledgeable and answered all of my questions. I was able to get a very good price. I will definitely be recommending family and friends.

After 29 years with another security company, I decided to switch to Vivint after over a month of research and conversations with multiple providers. Many companies failed to address my concerns, focusing only on sales and, in one case, ending the call without proper answers. Vivint stood out for its professionalism, strong customer service, and technical expertise. Ray ** was especially knowledgeable and recommended a package that met my needs. When a minor issue arose, it was resolved promptly the very next day.

My smoke sensors needed to be replaced because they are 12 years old. They said they could not replace them but could add new. However, two of the new sensors chirped. Tech left and they chirped all night. One over our bed. Made for a very miserable night. The head tech is scheduled to come fix them later today. Entirely avoidable.

Awesome all around. Thank you for the time and effort and making sure everything makes sense and that we got the quality equipment we deserve for better security around our home. You’ll love the difference it makes and appreciate the professional manners.

A representative came to my house, telling me that my system was very outdated that I should upgrade it. He assured me of a particular monthly cost. He assured me there would be no auto pay. He also assured me that if I changed my mind, I had a 30 day window to do so. His information on the monthly increase to my bill was not truthful. I woke up the next morning and saw my account had been billed on auto pay and the cancellation window is three days. And of course I can’t reach anybody until Monday to speak to someone & schedule to have them come out and remove the equipment. I am very unhappy and disappointed.

Very helpful servicer, the Vivint tech answered all our questions and installed everything professionally and quickly with cameras and everything included. Feel very secure with this service, 10/10, would recommend!

ZSOLT Was amazing! He’s literally the definition of a real technician. He explained everything to me and showed me how it’s supposed to be used. Even cleaned up after hisself which I did not expect. It was a great experience and I felt comfortable with him in my house.

This was an awesome experience; great salesman and Service technician!!!! Both the salesman and technician were friendly and knowledgeable about the products and services I would receive if I were to sign up.

I appreciated the knowledge and passion Troy had for Vivint and his details about the product, services, and upgrades. The installer was courteous, professional, and respectful of my home as he provided his service.

The young man came into and install my Cameras was wonderful, nice, respectful, very smart, very patient.. Right quick and know what he’s doing.. You really took the time out to explain everything to me and made sure that I knew what to do. It would not to do any questions that I asked. He knew what is just what to say

Tech called before and arrived at the time he stated. As he moved along he explained what he had to do. I'm very pleased and hope it the same as installation with the monitor. Installed and explained the system to me.

Zach was fantastic at explaining the system, setting our home up and explaining each step of the way, and we would highly recommend his services and professionalism for anyone looking to doing business with Vivint!

The salesperson Devin was really professional, he gave us a great deal on the Cameras, Ring Door Bell, and Home Security System. And he got us installed the same day. Hannah was very polite, excellent, she knew her job and very professional, very quick, neat and clean in her installation. Overall both Devin and Hannah deserve a high five.

The cost for service compared to ADT is significantly less for a lot more features. The installation was seamless and the tech was great at showing and explaining how the new system works. I highly recommend Vivint

Be careful. Stay away from this company, don't comply with agreement, overcharge for poor quality equipment and services. Don't provide the real information, they is post to pay the bill for the company I have before I get with them. They never pay the balance. I filed complaint, now they mess my credit. Be real careful. Just stay away from THIS COMPANY.

The tech that came out was knowledgeable and helpful, took about 3 hours longer than expected for installation and there was a mess left behind and the panel in our closet was not properly screwed back into place.

I am so happy with our install and the fact that now I can sleep at peace without worry! Safety and peace of mind are priceless!! Brian installed our system and was amazing! Very helpful and informative! This was the best purchase I’ve made this year!!

My installation technician, Derrick was very knowledgeable and friendly. He also help me to add things that would help to improve my protection. Derrick is awesome. 👌 I will be recommending the company to my friends and family.

Conrad was pleasant, knowledgeable, and easy to work with. He answered all our questions ( I think) and was patient with our stupid questions. A good experience. He did the job (a big job) in less time than I expected. Showed up on time, his work was good, and other than me being ill it was a good day. He was very patient explaining the home panel and its features. This will be an adjustment but we’ll get used to it, having been with our previous provider over 20 years.

Excellent Technicians! There were very professional, very nice gentlemen with amazing energy!! Walk me through everything and made sure I understood everything! They deserve a $20.00 raise or I'll see y'all in court! 😀 #SexyBrownsuga #TammyO

Honestly it took 8 hours to do the install, Tate and his partner were outside for awhile before he even got started, he milked his time, he didn't place all cameras as we requested, he wasn't able to screw in two cameras because we still have install of wallpaper to do, so he just placed those on shelf for us. However we aren't sure why it took long for the job to get done.

The technician was polite and fast on his work. I will recommend this system to my family and friends. There's no doubt this system will be safe for my family. The technician explain everything with ease. Excellent team.

I have been waiting for 3 weeks to have my system installed and I still can't use it, they will not have an installer work around my schedule, I am paying for something I can't use. When I call they just keep giving me the run around, now I'm stuck paying for something that is useless to me, don't know how I can get out of this nightmare.

I love the new system but I'm still getting use to it. For the security that I purchase, the price is good. My technician was great. I like the whistle when someone approaches the house. The door keypad is awesome. Vivint has changed a lot.

The service was excellent and I’m just happy the team of Vivint were able to assist me and make our family feel protected. I was referred because I seen the service in my sister's home and was pleased to hear how good they were so I made the call to have them come to install my home.

Vivint tech was very knowledgeable and so helpful in getting everything in working order. He also helped me to explain what I will need in the future as I plan on upgrading later. Tech left with everything secure and working including my app.

The technician was excellent! Took the time to go over everything with me, and made sure I was comfortable with my new system. Camera quality is great and so far I’m satisfied. Will definitely recommend to others, and will be shopping for more equipment.

It may be a five down the road but system was literally installed yesterday. Install went well. Techs were knowledgeable and helpful but unfortunately did arrive 3 hours later than scheduled. No big deal except it went later than expected. Products seem to work well but because of the late finish we had to rush the walkthrough. So I will be calling them back to get a better understanding of how to operate the system.

It’s been good so far this system. I like the ease of use with everything in one app kind of fully automated. Love the outdoor camera with the LED tracking and deter system also the doorbell camera works great. Not bad for the Monthly price and I will say that sellers need to make sure they tell you the equipment is really financed with a hardpull credit approval and not a soft check just to always be crystal clear in that information.

I like the fact that the other components were left on the walls and upgrading immediately begun. The new system installed. The touchscreen pad and new doorbell is great. The technician very knowledgeable.

Luke was kind, straightforward and knowledgeable. Told me how the system works in plain, short words. Did the the job efficiently and quickly. Came on time, don't think there is more to ask from a customer experience.

Tiam & Jayden were AWESOME. Quick installation & they were very knowledgeable of product features when I had questions. From the beginning my experience was totally different than my initial encounter with a competing firm. Video is clear, system is loud & I can easily access from my phone.

Ease of determining equipment, I wanted to feel secure. Technician was extremely knowledgeable of the equipment and also reviewed items already included in my smart home. The technician also took great care to keep the work tidy throughout the install process.

Nikki and Tanner did a great job ensuring I understood what I needed to secure my home and the safety of my family. They each went through the systems with me explaining how to operate with minimal error before they left my home.

Our tech Joseph ** was excellent. He was very professional and thorough when showing us how to use the equipment. His work was excellent as well. He took his time and made sure we understood all of the features of this new system.

Service was prompt and friendly. Technician was knowledgeable and went the extra mile. Service was fast. Tech was courteous and a people person. I would use vivint again. He conducted a detailed walk thru of the equipment.

Very Friendly and professional with helping setting up services. My representative helped every way possible into helping me set up services and get started. When I called in they were not as helpful as he was.

This experience was very easy and effortless for me. The installation person did an amazing job and explained everything very perfect perfectly. I would definitely recommend this to friends and family members who are in need of some peace of mind.

Ashlee was great in helping set up so was the sales guy Carl. Kudos to both! Carl was so attentive to make sure I got the best deal and Ashlee was super patient in the set up process. I definitely recommend.

Very nice. Took the time to explain everything. Was very helpful and polite. Would recommend him to friends and family. Sale person online was possible and polite as well. Great company. Hope to be a long time connection.

I was pressured into getting vivent from a SCAM that intercepted my call to Spectrum, when I only wanted to get my internet fixed. They INSISTED I accept the "free Vivint doorbell". I said no, I don't need that. I was transferred anyway. An hour of me going back and forth with the agent that wouldn't take no for an answer, even though I stated multiple times, I AM NOT COMFORTABLE, and he gets me signed up after I give up. The tech shows up. I tell him NO. I don't want this. NO THANK YOU. I AM NOT COMFORTABLE. He persuaded me to let him do it. I took it down after a month. It caused nothing but problems, and I never should have been forced to begin with. I have moved, and I am still fighting with these people. Do not get vivint.

Mr. ** did an awesome job, thanks to him I can have a peace of mind now, he went through the system very good with us. Thank you soooo much Mr. ** because my car was broken into and it took them 3 days to come out to make me feel better. I’m so happy for Vivint

Excellent product. Sales rep, Pablo, was wonderful. Sales manager, Rex, was knowledgeable. Tech team, led by Alex, was skilled, knowledgeable, gracious, and friendly. Since neither the salesmen nor the technicians can survive without the other, my only suggestion would be that VIVINT executives work to build a corporate culture of mutual respect between the two departments.

Trevor did an amazing job detailing the equipment changes and upgrades they were going to install. I appreciated his thoroughness during the signing of the contract and how he extended any further assistance for any future issues. Brennan did an outstanding job installing the new systems on short notice and was extremely helpful explaining the software to me. Could not have asked for a better experience from cradle to grave.

Sales rep Xavier was very friendly and knowledgeable in the product. He was very accommodating in my needs of what I was looking for in the security of my home. I was impressed with the products that was shown to me and so I was willing to give it a try.

Victor was awesome. Showed up early, asked about our needs and expectations. Explained the entire process in detail. After we approved the contract, he proceeded with the installation of all the sensors, cameras etc. He knocked it out of the park. Everything looks perfect, all of the wiring is meticulously placed. After the installation, Victor was very thorough with his demonstration on the use of the entire system. I can’t say enough good things about Victor, and his attention to detail.

This was kind of a mess all around. My first appointment was canceled because the technician had car trouble (obviously nothing you can do about that). My second was canceled because they rescheduled me for a day, but I was not available without confirming with me. When we finally got rescheduled, I told the scheduler that I needed the technician to be done by noon because I had a work meeting. I confirm this again the day before. Nonetheless, the Technician was still going at noon and was very rushed. I essentially had to kick him out of my house so that I could hop on my zoom meeting for work. He left a bunch of tools behind and I imagine I need another technician to come out and finish the installation. I don’t have much to add about the actual service or cameras yet as I don’t think they’re fully up and functioning.

They're thieves. DON'T EVER USE THEM. They kept charging me for 2 years even after that ridiculous 5 year contract. And when I asked why it happened, they had no answer. And do I get my money back? No. Like I said, thieves.

I had my install done by Carlos on the 6th of January, 2026. He came on time for the service, was respectful of my space and very mild mannered. He was also very informative and knew his craft. Everything was clean and quick.

Fantastic experience and can't wait to start fully using the product. Loved that I was able to integrate with most of the home's existing products. Had one the most wonderful experiences with the sales team and technician for initial setup and install.

The tech was very accommodating to various requests and knowledgeable about the installation processes. He was able to give good recommendations based on what we needed at the location. We will be recommending him to family and friends if they ever need this service. 10 out of 10.

Take it from me. We have been dealing with this company for almost 10 years and this company has the worst customer service ever and the worst service agreement ever. We have had nothing but issues and the system hasn’t worked in over 9 months and before that we had to constantly call and complain just to get help with the service. So they finally send someone out and he installed new cameras, says it was and upgraded cameras which were not. Looked on the box and they were old cameras from another house or something.

Everything was excellent. From the initial call to the instillation. Cost effective and offers more than the other company for less cost and better equipment. I am telling everyone about my experience and I even want to get this for my home. I’m currently using it for business.

Cole was the agent who helped me activate my system. Everything was very straightforward and he was extremely friendly. The system is easy to use and link through the app. I'm renting and changing ownership. Was not a hassle at all.

I'm not a very tech savvy person, but my install technician Jayson great. He was patient, and ensured I was comfortable with my home security before departing. I would recommend Vivint to my family and friends.

I had an amazing experience with the sales department. They came to my home, were very friendly, and extremely informative. Their professionalism made the decision easy, and I felt confident moving forward with the services. Unfortunately, my experience during the installation was completely different. The installer was not friendly, did not communicate what he was doing, and left without fully completing the job. Because of this, I was unable to use my security system for the next two to three days until another technician could come out and fix what was missed.

The sales rep was friendly and covered the material very well. Any questions we had he was able to answer. The installation tech was friendly and professional. He cleaned up after himself and showed us the system and how to work it. The system runs fine so far and we have had no problems with it. The price was very reasonable with the promotion we got.

Joe ** was great! He explained how the system works, installed our cameras and devices carefully, and made sure we understood everything at the end of installation. He also cleaned up and left no mess.

Great service! They are very thorough with their information. They will make sure you understand everything that you need and want in home system. Spoke to three people (salesman, equipment activator, and equipment technician). They all were knowledgeable about the equipment and their usage. The system was already installed on the home I am in. It was very easy to get things fixed and operating. Only took me an 30-45 minutes.

It was great, easy to understand. The tech just in time. I loved the new setup. Can’t wait to check out the new features. And the tech even helped me setup my doorbell camera. I just wish the company stop trying to make them sell or advertise to ask a person in mind.

I am so happy that I chose Vivint, a great security company that cares for their customers like I have never seen before, and I have had others companies which only care to make money and lack of human support.

My technician was extremely professional, helpful, thoughtful. Everything was thoroughly explained to me. I felt safe knowing that he did a good job putting in my cameras and explaining how to use the equipment thanks, Vivi.

Just had my Vivint system installed by Christian and couldn't be happier. He was incredibly knowledgeable. He took the time to walk through the best placement for the cameras and ensured the sensors were perfectly calibrated. If you're getting a Vivint system, hope that Christian is your technician—he’s a true pro. He was professional, efficient, and made sure I understood how to use the app before he left. Great experience all around!

Customer service was excellent by Mr. **. He explained everything and made the times he said he would. Just everything is good from my experience so far. I've heard all good things about Vivint even before I signed up with them.

The gentleman from Vivint was very professional. He quickly installed my security system. He explained everything to me and even spoke to my daughter guiding her through how everything worked. I am so very happy with this company.

The team did an excellent job installing our system. During the installation we added some additional equipment and the team was very professional in explaining the benefits of each piece of equipment. After the install they showed us how to use the system and made sure we were comfortable with the system.

We recently moved, and canceling Vivint has been an absolute nightmare. We received 3 years of monitoring for free as part of a promo when we had solar installed. We currently pay $0 per month, yet Vivint is somehow demanding that we pay money back just to cancel. Make that make sense. Instead of honoring the terms, they’ve turned cancellation into a high-pressure sales circus—offering discount after discount to try to force us to transfer service to our new home, even after we clearly said no. The entire process involved being transferred up to five times, repeatedly disconnected, and having to explain the same situation over and over again.

They've got really cool products with some features I thought were neat, their prices are better than ADT, and their install looks good and clean. The tracking flood light is cool, and the app is easy to use. I'm happy with it so far.

Tom was very knowledgeable, professional, and well groomed when he came out to install my Vivint system. He ensured that all my questions were answered and even ensured my app on the phone was set up and working correctly. He walked me through the security panel as well.

The installer was very patient and took the time to explain everything in detail. Even when I changed my mind countless times, he was very accommodating. Installation was very quick...well, except for my million questions and changes...lol.

Our contract with Vivint is financed through Fortiva; this contract was written EXPLICITLY with pay by mail, NEVER included auto pay. Both Vivint and especially Fortiva is trying to force us to do auto pay, so they send the bills late and then tack on late fees. Our credit is excellent and we DO NOT pay our bills late, we pay immediately upon receipt. Both Vivint and Fortiva are deceptive when signing the contract.

Very professional rep came out and explained everything about the services being provided. I was then given options on what other products I could add to my request. Once installed I was given clear instructions on how to use every aspect of what I was purchasing. I truly recommend them for your security needs. I would use them again and so should you.

UPDATED ON 02/15/2026: Upon selling our home on 10/22/25, I called customer support to cancel our subscription. The representative offered several options to transfer service, they were all declined. I simply wanted to cancel service. I assumed that my request was honored. After moving to our new home, my credit card was charged twice for service I did not receive. After calling them again, they finally cancelled my service 30 days after the second stop service request. Be sure to read the stop service procedures so you don't have the same problem.

This is my first time with Vivint and so far it’s great. The tech who came out was great and very informative. The system is very easy to navigate and has a clear camera view! Love it so far. I’m pleased with my experience. <3

My technician was on time, very friendly. Explained everything he was doing step by step. Walked me through my setup. He even made sure I was comfortable working the system. He even cleaned up the little mess that was made.

Gabriel G did a fantastic job with the install. Great customer service, knowledgeable, and has passion with what he does. Great communication about his schedule and drive time to the appointment, nicely dressed, well spoken, went right to work and knew exactly what he was doing.

Man I couldn’t recommend Herb enough. Great install and great guy. He deserves a raise. Came in and explained everything to a T. I would highly recommend him as an installer to my family and friends no doubt.

Super friendly. Service technician was very knowledgeable and helpful with every question I has to ask and walk me through every step. The install was fast and very clean and productive. Would recommend to friends and family.

I had a Vivint rep come to my house in August. My husband agreed to sign up and was told because we were a previous customer that we could cancel at any time with no problem, we never received a contract from the company and when we called to cancel we were told we owed over 1000 dollars. There app is always under maintenance, please just tell them to move on and save yourself the aggravation.

My Tech was the Best!!! He was very educated and took pride in his work. He was very patient and respectful. He didn't rush anything with me. He listened to me. He was very assuring and understanding.

The technician was great. Very knowledgeable. Knew everything about the home security. He explained everything about the system. Attitude was great. Very professional and he communicated well. Attention to detail in his work.

The VIVINT security system offers a variety of surveillance equipment flexible for the individual home’s needs. My assigned technician was well versed in the function and attributes of each device either singular or in combination to define my final selection. His patience and attention to detail proved crucial in completing the installation, successful operation and final use guidance.

From the appt with my daughter to scheduling with Nick, the first part was seamless! So thankful I could schedule with Rashaud. He's so thorough and efficient whole. Maintaining quality! Rashaud is the standard for all at Vivint! Nick and Mackenzie were awesome as well! All aspects of this process was amazing and took us five years to return to Vivint!

This is the best alarm system I've ever gotten. More modernize. Easy to install and read the function 👌 on this system. The Technical Technology Task. This 😀 System is easy-to-use and the App easy-to-use.

I will never use Vivint again and they don't do what they say on their loyalty clients and they cut my service because they don't talk to each other and they tell you that they have it fixed but they don't.

Very personal and will let my friends and family know about Vivint. I love the service. Love how the picture look on my door camera. Glad I choose y’all because y’all get the job done and feel very safe.

Great service. The attention I received today from multiple employees was amazing. My questions were answered with politeness and respect. We transferred accounts today to leave a solely owner. Service was really fast.

This company operates in a highly deceptive manner. Customers are locked into a five-year contract, and after a period of use, the security system (app) becomes unreliable. Live video feed access via mobile devices frequently stops functioning, preventing customers from monitoring their homes remotely. When technicians are sent to address these issues, customers are advised to contact their mobile service provider and request that their firewall be removed—an inappropriate and concerning recommendation for a home security system. Despite these ongoing failures, the company strictly enforces the contract and requires payment for future services even when the system is not functional or accessible. Canceling the account under these circumstances results in customers being charged for services that are neither provided nor usable.

My security system installation was excellent. Charles and Alex were super helpful on placement of the cameras and very knowledgeable on the equipment and the install. They cleaned up after themselves and they were very respectful of my home. They did a great job going over the equipment and how to use it and the app set up and how to use.

Dayton was our salesperson. We were told we would pay $1.48 for the first 3 months. Jan, Feb, March. Then, $70 something for 6 months. We received a bill for $75.00 for Jan.! Dayton has not called us back. We were lied to??? We are ready to cancel! **.

Very happy so far (alarm installed yesterday). Trevor explained (almost) everything and helped us decide what we needed and what we didn't (like a $2k difference if we had ordered what we 'thought we needed). The installer was excellent. He was thorough, filled any gaps with Sales and was super helpful about placement of the camera systems.

Was very pleased with the technician/ installer Steve. Very professional and clean about his work. Job well done. The cameras and monitor are nice quality and makes our home feel safe. The quality of the camera is excellent and really like the lights that follow the person lingering around too long.

I worked with Garrett, who was extremely supportive in my time of crisis. I had a break in the night before Christmas Eve, they took nearly everything I had of value, and I was distraught, to say the least. I was also out of town, and I knew the thieves were going to come back. I felt helpless and powerless. Garrett installed everything I would need to keep the burglars at bay, and I feel very safe and secure, and very much in control. I thank Vivint for providing such a well trained and skilled person to help me in my time of need.

Zero Stars…. I Was given false information from the sales agent when I purchased the bundle. Installer was unprofessional rude and agitated. Installer left without confirmation that the system was working. Installer smelled like pee. Installer looked suspicious.

Patient, efficient, and willing to listen to our needs. He evaluated our house, showed me where he had put in wires and worked quickly. We were very pleased with the experience and would hire him again.

Updated on 12/29/2025: Window number four was off-line. System was not running. System was not good the next morning after installation. I called in and a technician assisted me. We're getting back online so everything went well. Thank you.

The installer, Zane was knowledgeable, patient, and helpful. Zane explained the procedures to me. He made sure I understood everything he said. I felt very comfortable. I was very impressed with his work and knowledge.

The communication with the tech was very good. They gave good instructions on how to work with the equipment. It was easy for me to understand. They were very detailed with their instructions. Great great customer service, great equipment as well.

This was a great experience, the equipment is wonderful, the tech was incredibly professional and knowledgeable, the service and setup was impeccable. I could ask for more from the technology and the people.

Giving a 4 simply because the customer service team did not do their part to give the technician a smooth start. Gabriel was great even after only being on the job 2 weeks! He was very knowledgeable and very down to earth. This was a reinstall for me so for me return says a lot about Vivint!

My tech was SUPER helpful, he was super honest and super caring with how he handled all the equipment, he provided me a card to call him with any help with setting up since I got Vivint installed before my internet. And he was willing to help with anything needed! THANK YOU VIVINT!

Antonio did an exceptional job installing and explaining everything. We’ve been with Vivint for over 5 years now and just moved into a new home with new equipment. We love the convenience and the phone app simplicity.

Awesome service. Nice gentleman. Very professional and was in and out. Super convenient. Awesome service. Thank you so much Vivint!! Great customer service, was on time, waited for me when I was running a little late. Very happy with the service.

The agent was very professional and knowledgeable about the product and services. He also left us his card and let us know if we need anything or thought of something we didn’t ask we could call him directly and he would walk us through it. The agents were here on time and called 30 minutes before the visit. Very pleased.

We experienced amazing customer service by the technician and team. Very friendly and efficient. We received communication before technician arrived. Technician was very informative and answered all our questions.

Very professional and polite technicians. Very knowledgeable and helpful. Glad the company was recommended to me. I would recommend the company. Explained how to use in detail. Answered any questions I had.

The salesperson who sold me the system is a liar. He told me he would come back the next day and never did. He doesn’t even answer the phone. He tells you all these offers the company gives to new customers, and none of them are true. The rep's name is Jesse **. Never trust him.

Terrible customer service. I’ve been trying to cancel this service for over 4 months I had a credit of $1.76 and I kept trying to get them to cancel it and quit sending me a bill and I got a call from somebody wanting to know how the service was going and how happy I was with it and I told them I wasn’t that I was trying to cancel it and I got a bill today for $55. It’s supposed to have been canceled and was canceled for the last four months. Every time I call to cancel I get passed around to multiple people and all they want to do is keep me service on. My property is on the market and I have not lived at that property for four months. My next call is to the Better Business Bureau and the Attorney General’s office. Stay away people.

Beginning with Liz & Brandon initial visit and ending with Eli, the whole experience was extremely pleasant and positive. All 3 know their jobs and products. No guessing. They were so pleasant and patient explaining the product, answering all my questions sometimes a couple of times. They are huge assets to your company and wonderful representatives.

The Tech was so knowledgeable and so polite and was so awesome to have this guy as my tech. Being first time user for alarm he made it so easy for me to under and better ways to protect my family. He was so clean and did everything to perfection and I mean he put up everything so well and was so good at. I’m so grateful for such wonderful team to make sure I’m safe.

Technician C.J. provided exceptional service during my Vivint installation. He was very professional, extremely knowledgeable about both the product and the installation process, and took the time to be thorough every step of the way. C.J. kept his work area neat and clean, which I truly appreciated. He also gave clear and concise instructions on how to access and manage my equipment using the Vivint App. I definitely recommend Vivint, and especially technician C.J., for a job well done.

Good, one time, kept updated explain very good. Fast at everything. Very happy with tech. We switched from ADT and there were cheaper and better equipment for us. And very helpful in every aspect. Thank you.

I'm extremely troubled by the customer service and integrity of this company. I called the next day after installation to have system removed because I was aware of prior security services with Brinks of still being under contract and financial obligations. Was informed by Vivint rep I could receive a gift card to pay off balance with Brinks. I will be calling and filing report to Better Business Bureau.

I have been with Vivint for last seven years. Recently updated outdoor cameras, and video doorbell. I was promised $900 discount on five new equipments, but when technician came to install, he suggested I do not need replacement for one of the equipment. After installation, I called the customer service to update them that the one of the equipment was not installed so they should lower my payment for the equipments. I was told $500 discount was applied for the equipment that was not installed so they gave me only $400 discount instead of $900. I was not told discount applied on individual equipment, they just gave me total discount on total payment before installation. Above that, I have been having several problems with the cameras and video doorbell, which they are not able to fix.

Very polite and extremely knowledgeable installer. Explained everything I needed to know about the system and how to work it. I am extremely satisfied!! I will be recommending Vivint to my family and friends. It is very easy to use their system. I’m usually not good with understanding how to use new software systems. But I understand the first time that it was explained to me!! That’s a big plus.

Very professional staff and friendly. Received an upgrade equipment and it looks nicer and cleaner. Tech checked all sensors and made sure everything works properly. I will recommend Vivint to friends and family.

Five Star Experience, from my call to set up a plan to our great install process. Hunter was an amazing installer. I had this installed at my elderly father’s house so I could watch out. He took his time to talk thru our needs, then customized our plan, then walked thru the system after installed. He helped me set up my app. Very nice job Hunter!!

We had a wonderful experience with our installation. The main guy was training so we had two guys at our house. They were both very friendly and professional. They answered all my questions. Most importantly with me they installed everything very well. I was worried that there would be lots of noticeable wires and equipment but they tucked everything very seamlessly. That alone makes me want to leave 5 stars. Equipment itself is easy to use and the quality is amazing.

We were already interested in purchasing a doorbell camera and smart lock. For the price and ease of use, it was a no brainer. Jake was super helpful with setting us up with a great system. He walked us through each piece of equipment we were interested in. Julien installed the system quickly and accurately. Both were easy to talk with and had great customer service skills.

Vivint has a good selection for smart home. Salesperson and installer are very nice and professional. Each camera and door bell has good qualities of vision day and night. Very happy with the products.

Pleasant customer service! The gentleman that sold the service gave me great information and service tech installed and help me set up the app. Angel and Matthew are exceptional customer service and make you feel like family.

Excellent service. I would recommend to all my friends. The technician was very knowledgeable and explained the security systems with the utmost expertise. I am very happy we chose Vivint. Thank you again.

Alex was very professional and courteous! He explained things to us knowing this is our first time owning an alarm system! He gave us his business card and advised us if we needed help to reach out to him.

I am impressed with the ease and professional standards from initial contact to installing. The step by step guiding given me through installation. The excellent quality of the equipment used. I had Ring cameras prior to this install and they are not a patch on the Vivint camera and what they are capable of. Being a widow, I now feel safe and secure. I was not pushed into getting extra things, it made sense to though. My installer was well trained in his work and made no mess. Any visible wiring is secured neatly and tidily (this was only visible inside my garage for my driveway camera). My alarm panel have panic buttons and also is set up for duress too. I added an extra sensor and a smart lock to my original order.

I only had the system for 24 hours but so far so good. No problems and I'm very happy with it so far. Customer service is top notch. Best thing about this system is that I can use into lot and unlock the doors from my phone, that is very good feature. I like also like the upgraded smoke detector is best when I seen on the market and all the cameras of crystal clear best image I've seen so far

He did an awesome job. He explained everything with no misunderstandings. Yes, he explained each and everything that he was doing and yes, I recommend you guys to anyone who need cameras around the home or wherever it might be. Thank you guys for everything. I really appreciate it.

I had an excellent experience with Vivint Home Security. The professional installer did an outstanding job—very knowledgeable, efficient, and made sure everything was set up perfectly before leaving. I absolutely love the video doorbell and the spotlight camera; the video quality is great and they give me so much peace of mind. Overall, I’m extremely happy with the system and the service. Highly recommend Vivint!

I got the system installed in my house. The salesman was kind of misleading because they never really explained price. However when guy came to install system he was very knowledgeable about everything and explained to me better what was going on. Took the time and patience to tell me the benefits and why this option is better and more secure than cheaper products and services. I am very happy and pleased with service. Thanks to Vince the tech who came out to do installation.

She is very professional and consistently thorough in her approach. She takes the time to clearly explain what she is doing, the reasoning behind it, and how the process works, which helps build understanding and confidence. Her attention to detail, clear communication, and professionalism are evident at all times.

Explanation of company history and business was helpful; as did not know about VIVINT. Reps were very knowledgeable about industry and standards; did best to explain areas unclear as to clear up past negative experiences with other companies. Provided updated information and guidance on systems and recommendations; given 60-days to ensure expectations are met.

Install window 8AM-noon. Tech arrives at noon for a 3-4 hour install. Leaves my house with work unfinished at 10:30PM. Left sawdust, etc. for me to clean. No supervisor follow up. This was a Friday install.

Sales reps and technician were friendly and resourceful. They took their time to make sure I understood everything about the company and system. I would definitely recommend this company to family and friends.

The tech was awesome. I had a later arrival and was supposed to go do something real quick. He worked on my system outside while I went to handle something and when I got back had everything up and running I need a replacement doorbell camera.. aside from that I can’t say enough positive feedback about my technician. I seem to have forgot his name cause I was so impressed with his work. His name has slipped my mind.. but truly amazing technician. His representation makes your company look amazing. Please give him a reward for amazing experience and encounter. I wish all my encounters with techs and company representatives are cleaned like him..

Best service. Very knowledgeable technician. It was very clean installation of the product. We like finishing up all wiring. Very fast service and I can see everything around house and feeling safer and happy.

I had an excellent experience with the technician who came to my home, and I feel it is important to share how professional and knowledgeable he was throughout the entire visit. From the moment he arrived, he was punctual, courteous, and very respectful of my home. He took the time to listen carefully to my concerns and asked thoughtful questions to fully understand the situation before starting any work.

The technician was very professional. After the third rescheduling with customer service I was finally able to get the install done. The technician went all out to make sure that I understood what he was doing and walked me through the process of installing and operating the equipment.

The technicians that installed the equipment were very knowledgeable and courteous. Their customer service skills were top notch. From the moment that the entered my house to the time they left they exemplified what it means to be professional.

The installation went rather easily and quickly. The young man who did it explained everything it was doing. How it would work. How it would remind me of things I would need to do before I left the house. Make sure I understood everything and very pleased with it so far.

Brigham was very professional and definitely knew his stuff. The install was smooth, it looks great, and the explanation was absolutely on point. I am excited with my new system and you all have a great employee with Brigham.

Great experience, incredibly helpful techs! Definitely would recommend for any future home owners looking for security solutions. Easy to understand technology and apps as well as helpful online tools.

Vivint was a very good experience. They made everything simple and arrived when they said they would. My installer was professional and knowledgeable and explained everything. Couldn’t ask for a better experience!

From sales to install, everyone was professional and friendly while making sure everything I asked for was done correctly with minimal holes. Very good staff. I'm new to the service but excited to have all the comfort of knowing my home is being monitored.

Vivint conned me out of my money. The sales rep assured me I would be paying less a month than I was paying at ADT. Not only was that a lie but, I’m paying 70$ more per month and locked in for years. It’s sad that you’re doing the working class like this. I feel helpless and violated.

DO NOT BUY. The video cameras are absolutely terrible with play back! Trust me you will be dead before the video loads and you are able to see what is going on/a person could rob your entire house while you are away. I paid over $3000.00 for my entire system, a complete waste of money. I constantly have to call and have them reboot something on their end. I will never buy this system again. I will say the monitoring aspect is spot on. They call and text as soon as the alarm goes off.

My sales representative was very informative and helpful. He answered all My questions and was able to get all the equipment up in running with ease. The company is very responsive and also helpful. I am enjoying my service.

We had a great experience with Vivint from start to finish. The system itself is easy to use and gives us so much peace of mind. What really made the experience exceptional was our technician, Trent. He was incredibly knowledgeable, patient, and took the time to explain everything clearly. He made sure we felt comfortable and confident using the system before he left. Truly top-notch service—highly recommend Vivint and especially Trent!

It was a nice experience. Everyone was courteous professional. They took great care on installation, the equipment they use is topnotch quality, they even took the time on explaining how to navigate our new system.

I thought that working with my older home would be impossible to install this complicated equipment. I was wrong! ALL the devices were placed in a timely manner. The tech then taught my husband and me how to set everything up on our computer and cell phones. It was so easy and the tech was patient with our lack of understanding on how to use computers. We are happy and feel secure.

We chose Vivint based off of customer reviews and we are happy we chose them. The system is very easy to use. We feel more secure now at home and when we are away. The technician was very helpful during the entire process and helped explain very well!

I am very pleased with my video system. I have the doorbell camera and two cameras. Knowing that I have the security system monitoring makes me feel very safe these days. Vivint is a great video system.

David is excellent, he knows what he is doing, plus he has a way of making the customer feel we are as competent he is. He took the time to explain how it functions and left us his phone number for when we have questions.

Jacob- (Utah). He single-handedly may be the reason why I stay with this security company. His customer service, tone, level of compassion is second to NONE! He needs a PROMOTION. Pardon me for saying that it is quite dreadful as a client that you have to keep calling back to get a new person every time you call to address the same problem. If I could pick back up where I left off from (WITH JACOB) then this would have been such a lovely process. My problem was not fixed, however my trust in knowing that it will be resolved (BECAUSE OF JACOB) has been restored.

Russell was very informative and approachable. He helped me understand everything that I needed to know about my system, walk me through the process and answered every question that I had professionally and informative. He was a very professional person to work with.

Vivint customers service is terrible and they don’t handle things and issues in a timely manner. They give you the run around. Customer service reps are rude and if I knew then what I know now I would of stayed with ADT. They all the the same. Beware and keep good documentation to the people you talk to. I will not be referring any one to Vivint.

Sales and installation process were friendly, professional, and geared to meet my needs. The product is easy to understand and use. Already feeling safer in my home. Happy the process was smooth and stress-free.

Great and reliable service and customer service. Highly recommended them for all your camera and surveillance needs. Tech was professional and understanding on how I wanted all the equipment. He hide the wires the most he could and installed everything with patience and calming. Thank you Corey from Odessa for your professionalism and being spot on with the service and install.

The team who came out was very helpful in understanding what the equipment does and pricing. Instructions were clear and the team was very nice. The young man who installed the equipment was very patient and he made sure I knew how to operate the equipment.

Our Vivint technician did an amazing job. He was punctual, professional, and took the time to walk us through the system and answer all our questions. Everything works flawlessly, and the service exceeded our expectations.

I was told by csr that rental property we just moved into had a system consisting of a doorbell, keyless entry, and two cameras that were on front of home. I signed up because we wanted access to two front cameras only to find out after we signed up that only the doorbell was with Vivint and nothing else. I immediately said I would like to cancel this now because I don’t need the doorbell, but was transferred over and over until I was finally told that dept was closed. Then csr tried to sell me two cameras. I’ve been trying to cancel service for a week now and nobody can help me.

My security system is amazing even better than I imagined. I sleep way better knowing I’m safely protected in my own home. Technician was amazing, super kind and thorough and knowledgeable in his job. Communications and changes were so easy to do especially due to moving changing the system location for installation was so easy.

Super friendly knowledgeable and supportive. Their genuine concern for the safety of our families is amazing. I felt the concern from the beginning when Jake came to the door to when Brian his manager came by and even the tech who was super friendly as quick as well. He went over and beyond.

Zane was absolutely excellent. He installed everything with perfection. Zane walked me through every steps with patience while making sure I understand every step. We had to call customer service a couple of times. Hopefully everything was properly setup of the billing. As for Zane I recommend him to install any customer system. He is one the best I have met.

Gavin ** installed my security system and he did an amazing job! Super friends and informative, helped me understand the technology since this was my first time getting security (first time home buyer)! I would definitely recommend them to my friends and family! Thank you!

My experience was great, very professional, informative & thorough with the installation process— also didn’t take long at all; I'm personally not always the best with technology but this system is simple to use and extremely helpful. Would most definitely recommend to friends & family.

I am a loyal customer and had been w/ ADT for 12 years however over the past two years, their service has declined. I remember from a formal Co Worker how satisfied she is with Vivint. The customer service has been exceptional since the moment I called. Today's visit was indicative of what good customer service should be. I appreciate the thorough set up and the gentlemen that came worked well as a team. Additionally, the entire process was simple.

The technician who installed our Vivint service was very informative and knowledgeable about the system. He explained everything well and made sure I understood how the equipment worked, which I appreciated. However, his professionalism fell short when it came to care and cleanliness. During the installation, my curtain rod was broken and I was not notified. When fishing the cord through the wall, my doorbell was left on the ground, and a camera that was already installed was placed in the grass. My previous control panel and trash were also left laying on the floor. I felt like the focus was more on completing the job and getting paid rather than being respectful of my home and my belongings. Better attention to detail and care for customers’ property would have made this a much better experience.

Both Noah in Sales and the installer Bret were very helpful and pleasant. Noah gave full transparency and laid out all Vivint had to offer. Bret did a GREAT job installing our system quickly the same day we purchased and the install was definitely up to our standards. Would definitely recommend.

Overall, the installation was smooth. I will say that not all of the proper information was communicated by the sales team. But that is not what impacted the install. The install was smooth, there was no mess, and the installer was friendly, professional, detailed, and fast.

Our tech Chris was great, he was very knowledgeable about the system. He explained everything he was going to do. He also explained the equipment he was installing. He was very friendly and polite. My 4yr old artistic grandson told his he was doing a great job. Thank you Chris..

Tech was super helpful from the time he got there. He was able to explain, walk through, and troubleshoot. He cleaned everything up and double checked everything too. I was super happy with the service.

Our salesperson, Brian was great. He explained the benefits and answered all of our questions quickly. I loved that he was accommodating with scheduling to go over everything with my mother as well, since we make decisions for our house together. Our installation tech, Michael was amazing as well. He was able to arrive less than an hour after our sales agreement was completed, get all of our equipment installed, and even offered thoughts and opinions on placement to give us the best coverage with the equipment.

VIVINT so far has been the best decision I have ever made. Affordable. Easy to navigate equipment. I am very happy with my purchase. Would highly recommend. Installation was fast, service representative was very helpful and explained everything to me. He was great!

Mike was my tech and was very informative and took his time with explaining. He told me step-by-step on what we had. We did a walk-through. He was very diligent and everything. He tested everything before he left. Now use the error of time my time to mess up.😃 I’m glad I picked them. If you ever have the service and you know someone that has a service take the referral package. Refer somebody they look out for you. They can finance it. It’s great and it runs by solar and not buy Internet so if a storm comes in, you don’t lose power. You don’t lose access to your alarm system. Happy New Year.

Fantastic fast, efficient, and professional service! I’m impressed with how quickly they came out to set up service at my property and am thoroughly impressed with their professionalism and thoroughness! Zach, the sales rep was fast and honest, and Eric, the technician came right away and thoroughly showed us the set up process and taught us how to use the app and home devices!

Our tech was patient and helpful. He answered our questions to the best of his ability. We had little experience and not once did we experience frustration from him. We also appreciated his knowledge of the product.

I'm Kim ** and I had my Vivint home security system installed in less than an hour and a half. It was not installed using the internet which I was very impressed. Very knowledgeable installer. I was also very impressed by the pricing.

Was told the installation service would be fully completed within 2 hours and the technician left and was not able to complete the installation. Said that he will follow up on Monday to fix the “issue”.

Clean installs, very informative technicians and continued customer service. Covers all my entry and exit points and the system has so many customization to fit my schedule and I can get real time feed and convenience of everything on the app.

Technician was knowledgeable and very helpful in suggesting alternatives to secure our home. Installation was painless and actually enjoyable. Kyler was very personable and knew his business. This is the second system he has installed for us and we highly recommend him if you need a security system.

Vivint customer over four yrs. If you need help the best thing you're going to get is DIY instructions to try to fix it yourself. My neighbors beeps when I Walk out my door across the park sometimes mine will recognize me when I walk by it. Notifications Won't go past chain link fence.

So far so good. Very easy system to use and the installer was very professional and informative. The alarm system is very user friendly and I like that I can arm and disarm from my phone. This is a company I would highly recommend.

The people were very nice. They explained everything very clear. We knew what to expect. I looked into other companies and it took us over a year to choose. Their price when I looked the first time was not affordable however, when they came around, it was very affordable.

My experience with Vivint has been nothing short of outstanding. From the moment the Sales Representative arrived, I felt like I was in good hands. They took the time to understand exactly what I needed for my home, explained every product in detail, and never made me feel pressured or rushed. Their knowledge, patience, and professionalism immediately stood out. They helped me customize a system that made sense for my home and budget, and they made sure I understood all the features before moving forward.

The Promotion & Technical employees were personable & efficient… I look forward to trying out this service… So far, the app etc seems very user friendly. ;) We’re hopeful this service will work for us.

Tech Ariel was a few minutes early, went over some options, asked questions, and got to work. Gave me a good rundown of how the system works and what to expect. He didn't leave a mess either. I wish more installers had his temperament and good attitude!

I’ve had Vivint for 10 plus years. Sold my home and tried to cancel service. It’s been 3 months. Made dozens of phone calls to Philippines. Put on hold for long periods. Do not do business with this company. You will regret it.

I recently bought my house and brought with me my Vivint system to my new address. The first time around I was very pleased with my technician Ronald ** and I’m so happy I got him again for my new move in!!! He was able to give me a new customization for my house and he took care of it. I love the upgrade and once again he made my experience so easy for me!!! He made sure to walk me through to any questions I had on how my system works and he didn’t leave until all my questions were answered.

Great company to use to protect our home or business. Price is right for equipment that is ready for home. Also tech that came to install the equipment did it in a timely manner. I would recommend this company to family and friends. Thank you.

I had a wonderful experience with Vivint. The entire transaction was smooth, and everything was well explained, providing me with clear information on all the available options. I truly appreciate the attention to detail and transparency during the process. Moreover, I want to give a special shoutout to Kristopher, the installer. He was not only incredibly knowledgeable about the system, but also very friendly, making the installation process a breeze. Overall, I'm very satisfied with my experience and highly recommend Vivint for anyone looking for a reliable home security solution!

I would recommend anyone to do service. The young man that came out were very professional and on time, make sure everything was working and make sure that I understood how to work everything and make sure my camera and sensor was working right.

My Vivint technician did an excellent job! He took his time explaining every feature, broke down the pricing clearly, and helped me choose the best options for my home without pushing anything I didn’t need. Professional, knowledgeable, and very patient. I feel much safer and confident with my system now. Highly recommend!

Doug was punctual upon arrival as he mentioned with his courtesy text/phone call. He was cordial in his greeting and his departure. He explained the install process in simple and easily understandable literature and vernacular. He worked quietl. Not interrupting my wife’s daily routine. I appreciate his organizational set up and his clean up at the end. You would not have noticed he was ever in the home except the quality install work left behind. He even intercepted a possible conflict that could have resulted because of an apparent double booking when a second Vivint installer arrived. He assured us, it seldom if ever happens, to not worry. There would be no delay with the install or service. We could not have asked for a more professional or better installer than Doug.

Mark was on time, was very nice, was patient, told us that by step how to use it. He does his work very well. He gets a A+ from me and even gave me extra chords. I really like his service. I would recommend his service to family and friends. Thank you Mark

Amazing working with Jayson, he was incredibly informative and skilled with the electronic technology aspects of the process. Answered all my questions and helped me setup and test the system with ease. 15/10 ✨️✨️✨️✨️✨️

I’ve only had Vivint for a day, but so far I’m really happy with it. The system was easy to use, and everything works smoothly. I’m especially impressed with the person who installed it — Uriah was professional, helpful, and made the whole process super easy. Great experience so far!

Do not install Vivint in your home! Now I do not have a property to install, they have threaten me and will not stop charging me monthly when I do not owe Vivint! I was told I could never cancel service although I paid thousands for the equipment! On OCT 10, 2025, I requested service be discontinued and had a technician to remove the equipment from the rental property.

Had a great experience with Vivint! My installer, Bobby, was so kind, educated, and helpful! He installed everything very quickly, and was sure to talk me through things and answer any questions I had.

I recently had the pleasure of working with Everin, and I can confidently say that the entire experience was exceptional from beginning to end. From the moment he arrived, he demonstrated professionalism, warmth, and genuine care for the work he was performing. He was extremely informative throughout the process, explaining each step clearly and making sure I fully understood what was being done and why. His patience stood out the most—no matter how many questions I had, he never rushed me or made me feel like a burden. Instead, he took the time to walk me through everything with kindness and clarity.