Vivint Reviews

The sales presentation and installation of equipment was epic; however, the salesman quoted me a certain amount on my buyout with my previous company and it was actually more. When I tried contacting him and Vivint by text and email, I was ignored. I had to pay my previous company an additional $277.88 that should have been covered in the buyout.

My experience as a new customer with Vivint has been good. I just feel they need to get their initial text synchronized. I received too many of the same text asking for the same information and that got a little aggravating. But other than that everything else has been on point. My installer was very friendly. Well knowledged and patient with me.

You get a thousand emails from the company but no information on how to get into the account to check out the financial part, no way to know when payments are to be taken out until it comes out the bank. Frustrating having to chase down this information. Also, in setup they show that you can zoom in on license plates for example and this is not true, it is very grainy looking.

Bratten was our Outside rep top tier! He was great to work with. James was our technician. He was very knowledgeable and helpful. Very efficient! Would definitely recommend to family and friends. My wife and I were very pleased!

My overall experience was good, but I was blindsided when I came back in the room and there were two holes in my wall. We rent and I asked if this was safe given the fact we rent and was assured it’s renter friendly… Holes in my wall are not renter friendly. I’m going to get in trouble with my landlord/management company and I’m not OK. And just now when researching for a receipt for this review, realized I was told they’re waving installation fees and there’s a fee listed on this receipt.

Salesman was extremely nice, helpful and informative. The process was super easy and camera system is sure easy to navigate. I definitely recommend getting this security system to everyone! Ten out of ten. I definitely recommend.

Chaz was amazing from start to end. Helped me through the entire process, guided me, gave recommendations and did an amazing job 11/10. The work was very clean and meticulous which shows on the inside and exterior installations.

I have no words to describe how much patience James had with us! From explaining at the beginning, during and after installation! Answering all our questions! Giving opinions, options and ideas to where we could place the cameras for better viewing! Awesome experience! Awesome customer service! Very patient! All the above! I would give him a 10 out of 10!!!! Also spoke with the resp Mich for answering all of my questions! And letting me know of all the offers they had!!!!

At first I wasn't interested but thanks to Daniel **'s persistence and professional mannerism. He took time to explain everything to me in detail and answered every question that I had. Towards the end he felt like a family member. Juan and the other two technicians that came to the house and installed everything were amazing as well. I just want to say thank you Daniel for your "won't take no for an answer" personality and the professionalism and efficiency of the technicians that came out and installed my security system. Thank you 😊 Thank you, Thank you!

Suge was a great sales guy, super personable and did a great job explaining everything. He helped us pick the things we wanted for our home without trying to force us to get extra stuff and we loved him! Dylan did the install and was super respectful and quick, showed us how to use the system before he left, and helped clean up! To the Vivint team: please add a feature where I can record my own chime so I can record myself barking as the deterrent. I'm so serious.

They were very helpful. They answered all questions and showed how to you use everything. I felt like the experience was good and that the product will be useful. I enjoyed seeing the camera's from my phone.

I had a great experience from sales to installation! My sales person was knowledgeable and thorough. He was able to answer all of my questions and was very patient with me. He was a true professional. The installer was excellent as well. He was very knowledgeable, friendly, and a true Expert technician. The equipment seems to be excellent. The quality of the camera picture is so clear. Great experience all around! Thank you!

My Vivint technician, Keith, showed up on time and promptly went to work. He knew exactly what he was doing and was able to finish the job in about 2-1/2 hours. I really appreciated his hard work and his instructions on how to use the system.

First let me thank Adrian for his insight on the Vivint brand. His diligence paid off to us finally receiving the system. Brooklyn our tech!!!! Yesss come on Brooklyn. Her knowledge, timeliness, and care of explaining the use of the system is top tier. Thank you both Adrian and Brooklyn. Now let's 👀 what we have going on.

The other bothersome part, is the deadbolt won’t lock, it just continue to click then say unable to lock, I contacted them. But haven’t had anything confirmed to when they will be here to fix it. They sold me on security. Yet the door won’t lock I’m sure my experience can be extremely different than others. This has just been my experience so far, I will say both guys are super friend and knowledgeable. Obviously sold me on the security. I am sure not every install goes perfect.

Antonio was very friendly and knowledgeable. He explained everything and made me feel at ease. Also let me know of other services they offered so I could use for later. Was very patient and provided great customer service.

Ricky and Luke were amazing and very knowledgeable. Definitely feel like I’ve made the best decision, the quality of Vivint cameras are top tier. Also being able to do everything from my phone makes things a way smoother process. Thanks again!

Decided to have our cameras from Vivint and they came to install same day! Salesman was friendly and explained all features that they offer so you can decide what equipment best fits your needs and what works for you and your home.

I had 3 people arrive at my rental unit. I had an accident and was not in good mental awareness. They drilled a hole through to the outside. When everything was up and running, I started getting bills. 1063.00 for equipment for a 900 sf apt. 89.00 per month for monitoring. I was originally told one bill. I am shocked. They have a finance company within their business. This company set me up on a 5-year loan. I am not happy and do not recommend these people.

Technician was great. However, when I spoke to the salesperson before signing up, they told me they had 360 cameras that I would be able to install at my home. Well, when the tech got here, totally different story. No 360 cameras offered; I was very frustrated and disappointed. Now I am scrambling to find a company/vendor that do have 360 cameras at a reasonable rate. Very unfortunate.

I'm very happy that I was referred by my sister. Both people I was in contact with was very understandable, very nice and friendly. Thank you. I feel safe. And I will recommend some family members. And call workers.

Hello Vivint, I want to thank you for my security system. My team of guys were very helpful. Bratton ** and James ** are a great group to have working for your company. They are very knowledgeable and Respectful. I am pleased with what I have. Thank you guys.

The folks that helped explain everything and install the system were incredibly professional and courteous. They walked is through all the equipment, made sure it was all working properly, and told us we can always follow up with them if we had more questions.

The sales person led us to believe we would be scheduling installation at a future date. As soon as I signed he promptly told us we were “lucky” and that a technician was in the area and would be here in 5 minutes. This was at 7p. Thankfully we didn’t have plans. 30 minutes later the technician showed up. At 10p they were still working. Keep in mind, they never provided how long the install would take. I had to ask her to leave because I needed to get up early the next morning. She agreed to come back at a future scheduled date/time to finish the install. She never showed up and now I have a half installed system. Horrible start. Needless to say, I’ll be cancelling.

I've had Vivint for about 3 months now. After being pestered to death I finally decided to go with them and over $140 for 3 months (equipment) which is fine, but was never connected correctly the guy that came over was nice enough but never completed the connection of the equipment specifically my Wi-Fi front door lock which is still not connected to the rest of the system they refuse to come fix it, which was never installed correctly to begin with. Instead wants to charge me to come out and fix it of course I refused. Furthermore it was super hard to ever get somebody on the phone and when you finally did was never any help and still wanted to charge to come out even after I explained the situation. I do not recommend these guys

The service man was professional and knowledgeable. He knew just where the equipment should be. He was in and out quickly and left no mess. He was personable with a great demeanor. I would recommend him to my people any chance I get.

Everything was so easy! Our representative Christian and his co-worker Wayne were very personable, assessed our needs, and found solutions that worked within our budget. Our installer, Kaleb, came quickly, worked efficiently, and recommended the best placement for each of the devices that were included in our package. After the installation, he walked us through all of the features and didn't leave until he was confident that we could easily use each of them. Kudos to the entire team! They deserve a superior commendation!

Had an amazing experience from start to finish, from my sales guy to the install tech, both were Super professional and knowledgeable but also weren’t pushy. The tech showed me how to work the system in less than 5 minutes after a seamless install. It was great.

Had a great experience with Vivint sales rep. Marcus showed up. Was very knowledgeable and professional kind guy. Saw I was straight to the point type of guy and was very quick and helpful with what I wanted to know about the service. The installation techs Fuhy and Dillon were amazing guys, quick to work, professional and very nice. Very kind techs and knew exactly what they were doing when installing, they answered all my questions and made my experience excellent! Overall had great experience with Vivint.

If I could give a zero rating, I would. Customer service is abysmal. The products don’t work as described. A camera should record what is in front of it, yet unwanted vehicles that come to the house are not detected. The excuse is that the doorbell camera cannot be set up to detect vehicle vehicles. Installer will place cameras anywhere on your home even if they are so far away as to be useless. They make promises that they don’t deliver on and schedule appointments when you pay extra for a technician who doesn’t show up. You can’t even get a supervisor on the phone to cancel their service. Horrible, horrible, horrible. I don’t understand how they have any positive reviews. Run the other direction!

Our rep John was well equipped to handle all of our questions and knew all the different hardware and their capabilities/pricing. Felt very comfortable with the direction he led us through the walk through.

PLEASE DO NOT USE VIVINT!! IT IS A SCAM. I got the service for "free" when received my solar panels. Based on a contract I have no copy of, it was free for 3 years and then I would be charged. I do not have my contract nor was I notified or reminded that this fee was starting. Imagine my surprise when I got my FIRST MONTHLY charge of $49.72 three days after it was posted to my account. I immediately called and cancelled. I respectfully requested my money back. After several follow up calls and emails, I found out not only would they not refund the first month but, since it paid in arrears, I will be getting charged a pro-rated amount to the date of cancellation. Their service is nothing you cannot get better or cheaper elsewhere. Trust me - I learned the hard way.

The sales guy is great and went out of his way to make sure we were happy. We now have 3 systems so fingers crossed they all work great all the time…. Thank you for taking care of us as we use your system

The installation was great. He was very knowledgeable, took his time explaining any questions I had, made sure I understood everything. I wish I knew his name but he was awesome. I can rest well now knowing me and my family are protected. Thanks, Vivint!

Our tech showed up right on time, was super friendly, and made everything stress-free from start to finish. The whole experience was smooth and easy, and we’d happily recommend them to any of our friends or family looking for great service!

Vivint was quick and easy to work with! I don't have any complaints about the service. I look forward to using all of my Vivint products for a long time and I know I can depend on the company for good service.

The salesman and the installer were so friendly and knowledgeable with all my Questions.. The installer was working in the rain and never complained and did an outstanding job.. the salesman was very helpful with all the updates on the installation.

I’ve been a loyal Vivint customer since 2007, and I’ve never had a single issue—until I upgraded my system in June 2024. Since then, it has been one frustrating problem after another. The upgraded equipment has been defective from the start. Vivint initially refused to send a technician, even lying about appointments being scheduled. I had to file a BBB complaint just to get the system replaced. Unfortunately, the replacement system began failing again within a month.

The service was amazing. The rep that came to install was professional and completed the job skillfully and quickly. He then walked thru the entire set up and truly prepared me to use the system without any hiccup.

Absolutely great set up and support from Vivint. TJ came out and installed our equipment with such ease. I would highly recommend you would get Vivint for your home, the security it gives is a peace of mind knowing my home is safe.

Mark did an excellent job with the installation. He took the time to explain everything to me, went over all the equipment and how it works. He was very thorough and professional. I love Vivint and will recommend your service to others.

Mr. ** delivered exceptional service! He was professional, knowledgeable, and took the time to explain everything clearly. Went above and beyond to make sure the system worked perfectly. A+ experience!

Very straightforward process. Had existing home security systems but Vivint's system is remarkably better in every way. Vivint uninstalled, disassembled our current setup and installed everything in no time at all. Once everything was installed, they then proceeded to give step by step instructions on how every component works and how to get the most out of their services. Friendly employees that were more than knowledgeable and will to assist with all questions. They even gave additional contact information in the event we had any questions in the future. Would highly recommend to others.

Both individuals who arrived were well spoken and knowledgeable about the product! They walked me through the user interface which is a very user friendly. They installed everything efficiently and followed up with me to ensure everything was operating properly.

The sales rep was very straightforward, clearly explained how everything worked and easily answered all the questions I had, the tech who came by to install everything also went over how everything worked and was very professional and got the work done without making a mess. The cameras are very clear and have plenty of customization options and settings for when you want it on alert as well as scheduling options to help automate arming the system.

Caden did a great job. Was able to upgrade our current security system to upgrade. Highly recommend for other customers. The doorbell camera has great quality. The new thermostats are very nice looking.

This company sucks I give them no stars. They think if they credit an account that makes things right. The sensors on the window do not detect the window open or close, nor do it detect if the sensor is on or off the window. The doorbell camera goes out everyday and have to be rebooted. They want to charge all this money and the service always glitching. Some footage doesn't even show up on the cameras. Nothing about this company is good and I mean nothing. They false advertise, Get you in this weird contract and want to charge all this money to cancel. I highly DO NOT RECOMMEND. Then the rep told me it's a malfunction. Told me it's an existing sensor when the damn sensor came from their company. All they do is lie and scam.... Stay away from these people.

Great personality. Very knowledgeable and very thorough. Great representation of Vivint! Should train all new technicians on how to engage customers. Very pleased! Thanks to Mike, the sales rep for his excellent customer service skills. Also a great guy!!

I would give them 0 stars if I could. Vivint agreed to cancel the service portion of my contract due to system not catching an auto theft. I paid the equipment off and Vivint sent the service portion of the contract (against our agreement) to collections without notification. They acknowledge they made this verbal agreement per call recordings, but say they are not removing the charges because I didn’t call them when I paid the equipment off? I have had the same number and email since I started dealing with them 7 years ago, so closing the account as a non payment issue with no notice seems to be unethical to say the least. Not honoring their agreement and poor service all around.

I love customer service and installment. Thanks again. He was very polite. The agent help me understand the bill and process. Please have him to deal with more clients. Thanks Vivian. I will recommend!

This is a SCAM COMPANY!!! Their equipment is faulty, they LIE about not charging you to send replacements and then REFUSE to refund you when you send the faulty equipment back! The customer service team are all trained to and say that they can't get a manager or supervisor on the phone. I've made 3 calls about this and they all say the same thing.

Usually, when I see a solicitor coming to our home, I start to cringe. But this experience was different with Quinn. He was very knowledgeable, professional and has a great personality. He can tell that he really loves his job. This probably sounds crazy, but I enjoyed the experience. Thank you, Quinn.

Install Technician James was very helpful friendly and professional. He said his goal was to make sure we were comfortable before he left and did not need to call a 1800 number for help and he held true to it.

I've tried canceling their 30 day free trial, but so far their communication skills are horrible. I'm now on my 3rd call, and only because they failed to contact me to return the equipment and now want me to pay for it! The whole trial period is a scam! Do NOT fall for it!

Matthew was very friendly, thorough about the service and setup. Allen was there about 20 minutes after signing up to install the equipment. Allen was friendly and thorough making sure everything was setup properly and we knew how to use the equipment before leaving.

Since day one I had problems with the camera system, Cameras stop working, cameras have a 30min delay, panel sometimes works, I talked to customer service and no help! Spent all this money for a system that's no good to me, I should have stayed with ADT. Never had problems. Customer service never sends a tech out. They have me doing all the troubleshooting.

I want to thank you for sending Caleb **. Technician to me. This young man did an excellent job. He was so kind, patient and informative. He came from San Angelo to Midland. Worked all day and his attitude never changed.

I am travelling and got a message from Vivint that some sensors are not responding. SO I called Vivint and they told me there had to be a person in the house do a trouble shooting, otherwise I will be charged $95 for the technician. I have purchased insurance from Vivint for repairs, this $95 charge is a rip off. This is a company which just wants your money, definitely stay away from it.

Just started with this service, so far 👌. The installers were professional and worked quickly and quietly. Axel the sales tech was well Informed of the product and easy to follow. And made purchase decision simple.

Everything was explained in detail! No surprises. Sales associate was kind and throughout. Install associate was kind, and also throughout! I was on the fence of who to go with and Vivint made it easy.

Salesman and technician were personable, knowledgeable, and professional. The quality picture on the cameras is excellent, the other feature that is great is everyone in my house can get alerts, and view the cameras also on their phone. 📱

Our Vivint installer was excellent—very knowledgeable, patient, and careful with his work. Our project was large and took many hours, but he stayed positive, explained everything clearly, and made helpful suggestions throughout. Truly a great experience with him. Overall, Vivint’s service has also been very good so far. From the installer to the agent who helped us, everything has been smooth, prompt, and easy. Since we’re new customers, we’ll see how the service holds up over time, but so far, we’re very happy with how everything has been handled.

After spending a little time getting familiar with the new system that i purchased I really must say it is amazing. I pulled to the house from working a 16hr shift and had the door unlocked and driveway light on all from my from iPhone. The convenience alone is top tier. The quality of your stream is the best I have had. This is coming from an existing ADT member and I had Arlo prior to Adt. User-friendly app so easy to navigate and this is so important!! The equipment is also very bougie I must say. I am beyond satisfied!! Plus the staff is outstanding!

Since the misleading manipulating salesmen stepped foot on my property I was lied to with every word he spoke. From that moment on from installation man to every other Vivint employee I talked to I was lied to, manipulated, and had strong-armed with low moral tactics pushed on me by every employee just so they can make a little commission. It’s sick what this companies employees do to communities by coming in with garbage equipment being sold by thug garbagemen supported by low moral having employees on the phone, the app and in person! Since minute one nothing worked right!! It slowed our WiFi down to nothing with us having the only provider with the biggest package in the area but when I asked salesman he promised it could support their garbage equipment!!

My customer service rep Steele was amazing at explaining EVERYTHING and applying all discounts possible!! I had a few issues after signing up that were VERY MUCH out of his control. Steele went above and beyond to rectify the situation and get everything taken care of. Steele provided me several updates (upon my request) regarding who my technician was going to be, name, and badge number so that would feel comfortable and know who would be coming to my home. He continued sending updates, even the morning of the install when the technician that was originally scheduled to come changed!! He’s AMAZING!!!!

It was a great experience. Tech was a veteran and we got along through the installation, he went the extra mile to complete “the mission”, went above expectations for a complete task to not have a repeat or follow up to complete the job. Explained the system well at the end

Representative and technician was courteous, knowledgeable and efficient. Job was completed in a timely manner and the product offerings met or exceeded my objectives. I will recommend Vivint to others based on their great work!

Great experience! Got my Vivint alarm system set up today. Technician Jay ** did an excellent job on installation. He was punctual, friendly and very professional. Couldn't be more satisfied. Highly recommended!

My installation tech was knowledgeable and efficient. I’m so impressed with all the things I can control and set up with this system. Having smart set ups to allow for things to happen automatically will make life much easier. No more forgetting to set the alarm or forgetting to turn up the air.

I write to review Vivint in Connecticut, and particularly Vivint employee Dave **. The home security business is competitive these days and I've become a bit of an expert over the years. While I'd like to negatively review some of the companies as of late, I do not wish for anything to take away from the spotlight that Vivint deserves, particularly Vivint employee Dave **. Vivint quoted a price, has quality equipment, installed all equipment and stuck to all promises and prices. I was a manager in my career and Dave Boucher is an employee I would have called "a keeper," meaning you want to keep him in the company. First, Dave understands the big picture mission, he knows security systems cold, what you need as a customer and what they have as a company to meet that need. Second, Dave knows the nuts and bolts literally; he was timely at the job and he installed everything, electrical lines, equipment, everything.

Really good service! Would recommend. I love how simple it is with all the equipment provided and information on how to use. I will be recommending this to some family and friends very soon. Thank you.

We had had Vivint for almost 10 years. We have had others before, however Vivint is clearly superior. Even when having technical issues they are always willing to help and own it until it is fixed. It is a no brainer.

Sales guy was awesome, really explained everything well. Technician was on-site quickly to do install and did an excellent job. They were all a pleasure to have in my home, very respectful and courteous.

My technician Tank was absolutely great!!! Not only was he here on time and prepared but he walked me through every step of the process. Even my customer service experience was great. I would definitely recommend Vivint services!

The technician arrived and walked through everything so simply! Installation was completed in a timely manner and very professionally. After completion, everything was explained thoroughly! Great experience! Highly recommend!

Luis did an excellent job installing security system. He explained everything clearly on how to use our new system. Answered all of our questions. Very well mannered young man. We would definitely recommend your alarm system to our friends and family. We give you an A+ rating. Thanks again., David **.

Very professional, friendly, and knowledgeable from start to finish. They helped me choose the right system for my needs, handled the installation quickly, and made sure everything was set up properly. They also took the time to walk me through how to use the system so I feel completely comfortable and confident with it. The picture quality is excellent, and I already feel so much more secure knowing everything is in place. Highly recommend this company to anyone looking for reliable security and great customer service!

Great communication. Was not familiar with this company until we moved to a house with their system. They were great at helping me set up the system. Works great and the app is very clear and easy to use.

I am very happy with my Vivint service. I was dissatisfied with the current service but had been confused about how to find a better solution. But your representative stopped by and explained everything to me and answered all my concerns. I didn’t know what I needed to do but I had help through all the steps. I love the service and support. I highly recommend Vivint!

So far a very good product. Expensive, but good. Your technician, Ariel **, did an exceptional job. He was very thorough and considerate. The phone app is also very simple to use. Thank you and please let me know if I need to follow up.

I do not recommend Vivint services. I got into a contract with them, had equipment installed, was charged thousands for this equipment over the course of 5 years. I agreed because I was told the equipment would be mine to keep once paid for. The service was spotty and got worse over time. After paying I called to cancel monitoring service they informed me that the equipment is mine but can’t be used without them. So what was the point of me buying it? Customers shouldn’t be paying anything more than a rental fee. Then there are techs coming to the house begging to let them install new equipment promising a free trial but omitting the double tech fees for installation and removal. Do not get entangled with these scammers.

Emmit was very informative, professional and friendly! He made me feel as I've been using this system for years! I will be recommending my family members to use Vivint as well because of him. If you're looking for a quality yet affordable system along with a peace of mind and restful sleep, look no further! Choose these guys at Vivint!!

The tech (Tyler) who came to to do my install was very helpful! He knew his stuff and was able to answer all my questions professionally. My only gripe is that the salesmen told me it was 10 days of recording (not 30 second clips like the other security companies). But that's not necessarily true. That is only on my outside cameras not the indoor cameras unless I upgrade to the more expensive cameras. Also the 10 day recording is only temporary. After a few weeks I lose that, and I would have to pay another subscription to get that feature. It was the big selling point for me and my wife and financing out thats not part of the package was pretty disheartening. I guess the other thing is that the salesman quoted me double the price, it wasn't until after I told him about the other companies I was shopping did he bring the price down to a competive number. Tyler 5/5 stars. Salesman 3/5 stars

The Vivint Representative was re-canvassing the neighborhood after visiting several weeks prior. She took the time to do a follow-up knock. She took the time to re-explain the benefits of Vivint as compared to other surveillance cameras. The quality of the equipment is impeccable and the price is very affordable. After agreeing to install the system, the installation technician arrived same day and was polite and courteous during the 90 minute installation process.

It was a seamless process from sale to installation. Marcus the salesman was knowledgeable and helpful. Daniel, the install technician was awesome! He kept us informed in every step of the installation and upon completion made sure we knew how to operate it correctly!

Good day, Our experience, as first time clients, we like the system as a whole. However, there are a few things that must be addressed: The salesmen and the technicians should never do any late hour installations within family residences. Especially not during school nights.They shouldn't be in anyone's home past 5 or 6 pm. Families need to eat dinner, do homework, take showers and get ready for the next school day. We agreed to the installation at first, because we thought it would be a quick and easy process, however, it was not that. It affected everyone involved and due to the late hour, everyone was exhausted and I am more than certain that affects the quality of the installation and start up procedures. Please take this into much consideration. Thank you.

My tech Mason was amazingly patient. He helped me get exactly what I wanted in my package because more than I had asked for was on my package. He spent probably the first two hours contacting his manager and the sales rep to help fix my account before I made any commitments. When I first set up my technician appointment, I was told a certain price. And when Mason came, he was instructed to do more than I had asked for which would have been a way larger price. If it wasn’t for him, taking the time to hear my concerns and fix the issue I probably would have canceled my set up. He came to do the set up but ended up going above and beyond! 10 stars!

I should’ve known better when a young kid, a door salesman came to my house wrote down a no money down free equipment just monthly payment skit. We fell for it. 2 months after we found out we were in for $4000 for the equipment. We went back and forth with the company and their salesman. Anyways the sales pitch was all a lie. The cameras were no better than the night owl cameras I already had purchased for $400. Yes there is a fancy app. But too many technical issues. The app is always buffering. I get notifications about a person at my door. But by the time my camera stops buffering and I can actually see the camera the person is already gone.

This is the worst service I ever had. Very pricey, and the thermostat that was supposed save me money doubled my light bill. Had to call my ac/furnace guy do to other issues with it. They have been giving me the runaround for overc2 months. Hate this service, also my cameras freeze a lot and don't record right. Tech didn't fix, been waiting for a return label on thermostat for over 2 weeks. But they make sure they get there money. This happened 3 days after our trail period was over.

Great install, product seems to be functioning very well. Happy with the pricing, in addition to the monitoring cost and overall product. Would recommend as a great professional installation for anyone looking.

The tech Joseph did a great job. He updated my system. Replaced all batteries on sensors. Test ran all of my equipment. Explained in details what everything was and how it worked. Very respectful. He trained me on the app as well.

Love the fact Vicky helps the customers in every way possible. I'm happy with my service my experience was great with Jonathon. I'm pleased to say that from time we met super friends we got the plan done. Thanks Jon!

The installation will of the new security system for my home was excellent from beginning to end. The technician, Daniel was very knowledgeable, efficient and explained how to use the system in detail. I am very happy with the service.

Everyone was extremely professional and the install went smoothly. The devices are nice and the app is easy to use. This is much much much better than our experience with ADT, where there was no accountability.

Vivint is hands down the best security system we’ve had. Always very helpful when needed and has never failed us. We live in a dangerous neighborhood with vivint. We were able to save our home from robbers trying to enter our home many times when we were out of town. Their customer service is awesome as well, they are very patient and comprehensive, they also explain everything step by step and every single one of your questions will be answered.

David from Vivint did an excellent job. Soft spoken, well mannered and very respectful of my home and space. After installing he explained in detail how everything worked. He made sure to clean up after he was through and even apologized if he missed anything (which he didn’t). I am very pleased

I just switched over from ADT to Vivint so I really haven't gotten the full experience yet. But I already love their set up and what they offer. Installation happened in one day and technicians were polite and explained thing thoroughly.

I called Vivint on a Wednesday and they sent a technician out on Saturday. The technician was great. He told me exactly the security equipment that I needed to secure my home and feel safe. He installed the equipment and showed me how to use it. I feel safe and I’m sleeping well with the alarm/stay feature. Thank you, Vivint.

I chose Vivint as it was listed as #1. I am so glad I did. I have a great system I can afford and nothing extra that I don’t need. They work with what is best for you and your budget and do not try to sell you extra stuff you do not need. Daniel installed my system and went through everything step by step. It is very user friendly even for my generation! Daniel was very professional and courteous. He was patient with my questions and explained everything thoroughly. I could not have received better service! Best of all I feel safe and secure in my home! Sandy **

The installation was great except I wanted the camera floodlight 1/3 of the way across the driveway and they installed it less than 25% of the way across the driveway. I contacted the sales rep and he said he would get it taken care of and I was okay with paying the $75 if need be after spending $4,000 on equipment but have not heard back since. Once they have your money good luck with any issues

Fantastic job thank you! Very professional and installation was very quick. Explained everything thoroughly and was very nice and energetic. Answered all of my questions with zero confusion. I will recommend to everyone I know.

Installation tech was professional, knowledgeable, and friendly. He worked efficiently and cleanly. We are happy with the final product. We love the easy access through the app and all of the customizable options.

My installation was great! Jonas was Very nice gentleman. He was on time. Answered all my questions and helped us work thru the system. I love it! I definitely would recommend this system to everyone.

The technician did a great job! He was fast and efficient. I would recommend him to everyone looking for home security services. He gave us all the information and was knowledgeable on the devices he set up.

DONT USE!!! Horrible!! I have been taken advantage of for months and now they a trying to get more money for no services They like to get into contract to ruin your credit if you don't pay. Their customer services is outsourced of the US and makes communication HORRIBLE.

The installation went over fairly easy. I wish we could've gotten coverage with garage lighting though we were told the distance from our house to our garage was over the range and garage coverage played a big part of why we even wanted the system.

Amazing, technician was very helpful, knowledgeable, and professional, along with the support assistance with the operator, my fiance and I are very impressed with how clear the clarity is on both of our cameras.

I had my security system installed today by DJ and it was such a great experience. I am new to the home security as I just purchased my first home. DJ was amazing in explaining all the different options, equipment, and monitoring that was available. He answered all my questions and was very attentive and truthful, especially about the monetary aspect. I can’t comment on the Vivint security on a monthly basis as I just started but if it’s anything like the installation process, I’m sure I will be very satisfied. I was going back and forth with just using the Ring system that was already installed vs resetting and using Vivint, and I’m so glad that I went this route. If you’re on the fence about using Vivint, I’m telling you from my personal experience, go with Vivint and ask for DJ if you’re allowed to. He was amazing!!

We had a great experience with Patrick ** installing the alarm system. Patrick is very professional and masters what he does. Everything was installed very quickly and we received detailed instructions on how the system works. We feel happy and safe with the new system and the customer experience was great!

Very friendly employees. They completed the job in a timely manner. They were able to answer any questions asked and explained every detail of their job as they did it when asked. Overall I was satisfied with their work.

Great all around and quick set up. Unlike competitors whose Equipment failed within a few days Vivint equipment is top notch. The gentleman who helped was quick, straightforward and didn't try to hide anything.

I was a Vivint customer for over 3 years and then sold my home. I called to have them cancel my account and I moved to another state. Many months later, they are calling and texting me telling me that I have a balance due. I discussed the entire situation and they agreed to clear my balance, and install a new system at my new home. We scheduled the installation, only for Vivint not to show up. Two months later, they are calling and texting again saying that I owe a balance. I regret ever agreeing to go with Vivint. Their customer service is substandard and flippant at times. They had a chance and they basically told me how much customers are valued with Vivint.

Installer did a wonderful job informing me how to operate equipment and the work looks very clean and I will definitely be referring him to my friends and family who could benefit from the system. His name is Quan ** and phone number **.

Helped to show how safe we would be especially when at work and elderly mother here at house. How cameras show more of yard front and back for safety. Christian was friendly and fun to talk with about process

Everyone was very professional, yet personable. Installation was surprisingly fast and done on the same day as getting the service. We loved the on person tutorial on how to use our new equipment. Great experience!

I have only been using the product for less than 24 hours but so far I've been pleased with everything. The sales and installation staff were pleasant and knowledgeable. I like being able to access my cameras via the app and not worry about storing the info. I also love the spotlight/camera that was installed. I feel like this product is going to give me more peace of mind, especially when I am away from home.

Love my system. Very clear vision. The sound everything is great. From the installation that was so quick and how the installer explained everything so easily. It's a great choice to feel safe away and when you're home.

Love my Vivint security system. Makes me feel very comfortable when I’m sleep or away. I can turn it off from the car when I’m bringing in the groceries or when I’m leaving to go to work if I forgot when I left my home.

Billy was extremely kind and very efficient in getting our home set up with security. He made sure the installation was neatly hidden and easily accessible. 10/10 would recommend. Looking forward to getting more equipment.

Professional and explained everything and good equipment, good service. I would recommend it definitely to anyone for needing security for to their home. That's all I have to say, just typing to reach the

The installers were great and very informative. I will definitely refer Vivint to friends and family. The product is awesome. I love the smart hub and my doorbell camera gives a wider view than I expected!

Very easy set up process & installation, James was awesome and very helpful with the set up! My son thought he was cool, didn’t cry on the visit and wasn’t bothered by the little noise he made with installation… Lol! Made sure to leave contact for further help. Glad we chose this company - great service!

Installer was informative, respectable and fast install. The system is easy to work and give me a better peace when I'm away. Very updated system and the technology is a great feature to have and set of comfort at home.

We recommend Vivint! It is easy to use and Mya was exceptional in explaining everything. The crew that set up everything were friendly, professional and made the set up fast. Everyone that we had contact with was great.

In a nutshell, Tech was polite, courteous, respectful, very patient and most of Knowledgeable. He took the time to trouble any errors. Also explained every in detail which made things much less complicated.

Great customer service, appreciate the reassurance. I would definitely recommend to my family and friends. I think the service is awesome so far. I would appreciate more service in the future for sure.

There were four guys assigned to our security project. Our first contact consisted of sales, there was an electrician and two installers. The debris from the install of the system was minimal and they kindly offered to vacuum it up. After the install, we were given detailed instructions on how to use the system. After the install, the salesman came back to make sure we were satisfied, give another brief overview and answer any final questions. We could not be happier with our purchase!

I love my Vivint security system. A family member referred me and my roommate. Speaking to the person on the phone about purchasing the system honestly was not the best. He didn't really give us all the information about the system. He just gave us a package and the details and the price. However, because of my roommate's and I desperation we got it. Now, here is what sealed my confidence after purchasing the system, David F. He was our Vivint guy who set everything up for my home. He gave us all the information and breakdown on our options, even a protection plan that I didn't know existed.

Mike came over to my house, before he even stated to talk to me, Mike already had my house mapped out for where he thought my cameras should be installed. Mike was spot on with his recommendations. I had a different idea of where I wanted the cameras to be installed, but Mike’s recommendations were much better than mine. After the installation Mike explained how each camera would operate. I was so impressed by what was done, I can’t stop talking about what an awesome job he did. Thank you for your expertise Mike, it was much appreciated!

They were very professional. They explained how the system worked. We picked the exact type of devices I should have for my house. I was extremely satisfied with the whole process. I would recommend them to my friends and family.

Installation went smoothly ahead of schedule! Austin S. was a good technician, very polite and was willing to answer all my questions. Nice features to be able to open the garage door and front door remotely and the camera views are nice.

The technician was very knowledgeable, courteous and helpful. He install all the sensors and equipment very quickly and took off our old equipment, cleaned all the areas where the drilling machine made a dust.

Our installer was early and ready to go. Very polite and friendly. He was also very professional about what he was doing. He was thorough on the installation of cameras and door locks. Explained the system to us and helped us be comfortable with the system.

David was great! Very communicative and professional. He even showed up early, which I really appreciated. I couldn’t be there in person to sign the documents, but he made the process easy by letting me complete everything via text. Everything went smoothly, and we love our system!

I love that they give discounts if we make it convenient for their installations, etc. Jared was friendly and thoughtful. He looked for solutions to the issues facing him in our weird old house instead of asking us to fix it for him. That’s a huge deal to me as a renter and fellow professional. Get this guy to Disneyland!

I recently had Vivint install security cameras, a doorbell camera, and a thermostat in my home. The team was professional, and the camera system itself works well, providing the security coverage I was hoping for. However, the thermostat installation was a serious issue. Vivint installed a unit that was incompatible with my newer Lennox HVAC system, and the wiring was done incorrectly—missing several essential connections. As a result, my air conditioning completely stopped working, leaving me without cooling during 99°F outdoor temperatures and an indoor temperature of 96°F. I had to urgently purchase a portable AC unit just to stay cool overnight until my HVAC company could replace the thermostat the next day. This emergency fix with purchasing the portable ac was one cost, but the replacement of the new thermostat, cost me an additional $1,917.

I thought these two young men were very respectful and sincere. The salesman Chris was very thorough and got right to the point. The install tech Matt was in and out of the installation process within 45 minutes. Great experience with those fellas. 💯

Great customer service, very knowledgeable, professional and courteous. From the moment I sign up to installation was literally hours. We enjoy our interaction with both the salesperson who was very helpful in answering all my questions to the installer who was very easy to work with and knew what he was doing. Looking forward to a great journey with this company.

No pressure, I felt comfortable, friendly and professional. All my questions were answered. The tech. was very professional and answered my questions. He walked me through the set up and explained what he was doing, very efficient as well.

Very professional would recommend to anyone to use their system. Very helpful and will walk you through every step of the way. Quick installation and very neat and no damages. Love the new system with all its features.

Vivint sales are horrendous! Buyer beware, Their contract states that you have 3 days to cancel but the sales rep never provided a time or it has to be with a specific department to cancel. All the rep states, if unsatisfied with the product they can be contacted any time. Failed to fully explain the the "buyout" is only 1000.00 and doesn't exceed over that amount. Tried several times during that 3 day cancellation period to cancel but never was able to speak an actual person. I have text poof of chat on the website with a rep name Sheryl G that was way before 12 midnight to cancel. After finally being able to speak with a rep on Wednesday at 5:43 am to get this going, they try to coerce you into keeping their product. Finally able to speak to the supervisor in "loyalty department" for a review on this issue. Never will recommend this company to anyone.

I like the promise of my monthly payment will never go up unlike other services after contract then there’s a spike in your bill. Very professional from sales guy to the installation professional. On time for appointment and did and amazing job walking me through the process, how to use the system, set up and utilize the app.

We were required to obtain a home security system to continue our home insurance coverage through The Hartford. After checking reviews, we had a Vivint security system installed. The people who installed it were capable. When we had a problem with a water detection part, they replaced the part but we had to pay for postage. When we switched from The Hartford to Allstate, the security system was no longer required. I placed a call today to cancel service (the only way to cancel Vivint) and paid per the contract 50% of the remaining charges. It took 70 minute on the phone to pay $110 to cancel the service. This business model is absolutely terrible! Although the service may be good, we never activated it. The cancellation policy experience was so bad that we will never return to Vivint although we own the equipment. Look somewhere else if you want a service-related company.

Everything is super easy to use and installation was quick. My installer Mr Troy ** was amazing, super friendly, knowledgeable and informative on products or questions I had. Will highly recommend to a family/friend looking to get Vivint services at their home or business.

Zack (sales rep) was very thorough in explaining everything down to the cost of everything and how much we saved. His tech guy (Mark or Matt) was quick in installing everything. So far, I am pleased with the whole process and the products.

I just got my service last night so I don’t have any experience with it. But the salesman was very helpful and answered all my questions. The installer started setting everything up almost immediately. After a few hours he was done and he helped me with the setup and answered most of my questions. I am very happy with the installation and setup. They incorporated my garage door application into my new service and my A/C service as well. I’m looking forward to using my new system and I highly recommend Vivint.

I’d read some negative reviews about Vivint and was hesitant, but my experience has been genuinely positive, and I’m glad I gave them a shot. After moving into a new house, I wanted a security system that felt modern and reliable. Vivint’s setup was impressive—their technician walked me through the smart cameras and doorbell, and it’s been seamless checking on my place from my phone, even when I’m traveling for work. The app is intuitive, and the alerts give me peace of mind. The only issue is the contract feels a bit long for my liking, which knocked off a star. Still, their system has been a real asset for keeping my home safe!

Had such a great install tech today! Explained everything and installed everything while I was working. Very easy for me. Tech was a nice friendly guy! No issues with the system. Monitor is easy to use and and doorbell camera is great!

I decided on Vivint security system after doing my research online then spoke with a few companies and Vivint stood out. The customer service representative literally helped me step by step, showing no frustration or irritation when I didn’t understand something. Patience and kindness goes a long way. Especially when the person you’re talking to has dementia. The gentleman that installed the equipment was the same. Even gave me a beautiful compliment acknowledging my kindness towards him. No matter what, I didn’t understand or how many times he had to repeat himself, he did it graciously. The prod, service and pricing was worth the choice. Highly recommended.

Vivint took good care of us. Josh ** helped us build out an amazing system for our new home. Worked out all the little details and kept in touch throughout. Alex came out and installed the full system quickly and without any hiccups. He walked us through all the features and made sure we were perfectly taken care of!

One of the standout features is the intuitive mobile app, which grants users complete control over their security systems, including real-time monitoring, remote management, and automation capabilities. The integration with various smart home devices enhances convenience, making life easier for homeowners. Customer service is top-notch, with a responsive support team available to assist with any concerns. Vivint’s commitment to quality and customer satisfaction is evident in their proactive approach and dedication to keeping homes secure. Overall, Vivint is a highly recommended choice for anyone seeking comprehensive, state-of-the-art home security solutions that combine convenience, technology, and reliability.

THIEVES! THEY WILL NOT LET YOU CANCEL. LIARS AND THIEVES. INCOMPETENT. I HATE THIS COMPANY. When he refused to cancel (after my FOURTH attempt), he started talking to me about my "tone of voice". I HAD IT!!@ Don't use this company. They will INFURIATE YOU. You'll need a new keyboard by the time you're done trying to cancel.

Do not buy from this company, it is a scam!!! They put you in a 5 year contract to pay for equipment and regardless if it’s working or not you still owe. I had problems with my backyard camera for approximately a year and half. They would keep me on the phone for hours trying to convince me to buy more products but never did send a technician. I got so frustrated with them and continued asking for them to cancel my service, they wouldn’t cancel after begging them for hours! I actually had to call my bank in order to cancel my card!!! Please do not mess with this company. You’ve been warned!!

Excellent to do business with. Scheduled install, came out and no worries. Needed new home security system with cameras on outside of cabin. Installed exactly as requested. Playing with app can see outside cabin and locked/unlocked both doors. Way cool from a technical stand point.

Jacob ** and the young man that did our installation was top notch professional. They made sure I understood the terms and agreements and also ensured I knew how to operate the system and very comfortable. You all could not have come at a better time and I will definitely refer my family.

Thanks to Jack I was able to get approved and have my equipment set up the same day. The installation went really fast and quickly. Now that I have Vivint I don't have to worry much about myself and my children's safety.

The technician that came to our house was polite and professional. He handled everything well and answered all questions thoroughly. It was a pleasure having him do our install. Would work with him again if given the opportunity.

The installation was quick, easy and seamless! My installation specialist was super polite and made it easy to understand the SOP of Vivint products and services for protecting/monitoring my new home!

We had ADT, and after 3 calls to fix their faulty equipment, we called Vivint and switched to them. Once they were told we were cancelling they then wanted to send out someone to look at the system. Vivint installer was on time, polite and professional. Showed us how to work the system, and made sure we were comfortable using the new system. Love it, it is so simple and the cameras are awesome.

Great experience from sales to installation. Recommend highly. I am happy with the entire process. I will definitely recommend to friends and family. The app is super easy to use also and the entire process only took 45 minutes.

It’s our first time we get a camera service and we loved our agent that helped us. Alex explained everything with absolute patience and gave us options. Process was super quick and we had everything installed the same day. Our technician explained to us and ask where we wanted everything. He was quick and he did a great job by keeping everything super neat. He helped me set up on my app and explained every single button and its purpose. Gave me some examples and asked if had any questions but with all the explanations didn’t have any. Now we feel safe in our new neighborhood!

Had a great experience, he was courteous, and very professional at all times. He took time to explain things, show me how they work, change the battery in my smoke alarm that was beeping like crazy and being short didn’t help. Thanks.

My sales rep was friendly and knowledgeable. Explained everything in detail. Ran into a few snags with install because I live in an older home. The technician was professional and helpful during installation and showing me how to navigate my new system. Enjoying my new system and peace of mind knowing my family is safe.

The work was professional, done with precision and cleanliness. No disturbance to my routine while the work was done. It was a fast and accurate job. Everything I wanted accomplished and even more. Tonight will be the first night in a long time I truly feel safe. My technician was respectful advising and considered all options that suit my needs. I will recommend VIVINT to anyone as the best home security you could ever hope for! Thank you.

Great and very professional, well-organized and explain. Went over information on how to use system and help explain emergencies issue, help set pin and download app, showed camera features and etc. Everything went well

I had Vivint years ago and the service is still top notch. Not to mention their technology surpasses the competition. My technician was very thorough and went over everything I purchased with detail. He recommended the products that would benefit me most.

We are extremely pleased with our whole experience. The rep on the phone worked with our needs/wants to create the perfect system. The price was great! The install looks amazing and the system is super easy to use. Everyone was knowledgeable and professional. They explained the entire process from quote to install to everyday use. Highly recommend Vivint!!

I am so grateful to have this service. I don’t want to know what might have happened without our outdoor cameras and spotlights. The service has proven helpful time and time again. Unfortunately I can’t add the full video, but you can see the robbers approach our house and how the spotlight flashes on them and scares them off. Thanks to VIVINT, me and my family can rest a little easier knowing our service works and is always watching, even when we’re not.

This was actually my 2nd time using Vivint. I had Vivint on my first home. Love it! The products are user friendly and the installation is always quick. I’ve already recommended them to 3 of my neighbors!

Everything was done with total professionalism, every aspect explained clearly and in detail. Installer Travis ** made sure I was comfortable operating the devices. It wasn’t easy given the noise distractions of installation of solar panels being done simultaneously.

While Vivint has a decent product it definitely comes with its share of negatives. We had Vivint Service for a few years and then added on our home. When we had the tech come out (because it is not self user friendly and requires a tech) he said we had to upgrade the main screen/board to add more than 2 cameras. At this time, the cameras we had, the clarity was not very good. So we added the 2 cameras and continued service. A year or two later in 2023 we wanted clearer cameras and went with Ring & Reo to get the most for our money and tossed the old Vivint technology in the trash. Called Vivint and cancelled service (or so we thought). They said it has to run until September 2024 per our contract. Okay whatever! Not good but if we had a 3 year contract ok.

We are currently very unhappy with Vivint. The sales guy (Zac) came and got our business and then the installation guy showed up at 9pm. He worked for an hour and said that he would be back on Friday, Aug 1st (10-12 noon) to finish installation and guide us thru setting things up. Then we were told that Vivint would come on Monday, August 4th between 10 and 12 to finish and then the next day as well. Yesterday, we got a text at 10:14am saying that someone would come between 10-12noon. That never happened. So we have a panel installed, no cameras or lights, and $1.60 taken out of our checking account. We need answers and we need the job completed. Jennifer **

Our installation technician was very helpful and super friendly, answer any and all questions and concerns we had. Informed us on his plans of how he would tackle to install. Couldn't be happier. The system gives us peace of mind at home or away.

Representative & John the Installer very professional. They explain & answer all your questions & Concerns. The equipment was installed super fast & the panel super easy to learn. The price is super affordable.

The technician and sales men were very kind and professional. They answered all my questions. Sales man returned later to guide me through the app and settings to make sure I understood how to use it. He left me his information in case I have questions in the future.

Ray, our salesperson/technician, was very professional and extremely thorough when reviewing our contract. He made sure we weren’t paying for anything we didn’t need and explained everything clearly. Most importantly, he made our house feel secure and helped us feel safe. He took time to ensure we understood how the security system works. His honesty and attention to detail were truly appreciated.

From the salesman to the installation, your company is fast, friendly, and efficient. I would recommend your company to friends. The installation was quick and your installer, Delvin, was very knowledgeable and cleaned up after the installment. Very impressed..

I had no idea of this company and two friendly gentlemen came up to my door. We sat and they explained the whole product/services and showed me what that would look like. It felt good to learn of an advanced security system that will work to protect your home and family. My family and I are so excited about this system. Within less than an hour the technician and electrician were in our home and doing an installation. We are so grateful to be with this company and are positive about the security and our future with them

Very professional, fast installation. Very knowledgeable about the company's products and the pricing options. There were so many products to pick from. We’re so excited for all the cool new features to our home!

We were told one price of 25 then charged 975$ with no refund. Then told they buyout our contract but it's to a limit. Overall not happy with the hidden fees and false promises. Now just to wait and see if we even get a response for our cancellation notice since the reviews for cancelling and customer service are horrendous.

Guy at the door, Damien was nice and helpful. Trey, the technician was fast and efficient. Glad to get out of ADT contract, and for less per month using Vivint from now on. Month to month is the way to go!

I received very professional and friendly service. The options were explained in an easy to understand way that helped me in deciding to switch services. The technician installed all the equipment in a timely manner and showed me how to operate it in easy to understand terms. I was very pleased with the entire service.

Franco came to my door and was great! He was knowledgeable and helped me choose the features for my home. I had a same day installation with Abby. She was quick and responsive to my questions. The monthly payment is reasonable and the add-on incentives were a major perk.

Very happy with my installation experience. Extremely professional and efficient. Instructions on the system were very clearly given. Would highly recommend Vivint for anyone looking for a home security system.

Horrible services altogether. Go with someone else. Horrible install and customer service. Had to redrill the cameras twice just to still have them not right. Panel sensors falling off even before the technician leaves. Wires hanging out. Go with someone else.

I see the value in the product and I’m grateful for it. However the salesman was very unprofessional. He was extremely pushy and aggressive. The first time he came he walked into my kitchen where I was cooking. Instead of taking a seat on a chair. (my partner let him in) Super weird and was right next to me as I was cooking. Very uncomfortable experience. Not only that my partner's credit isn’t good so when they ran mine he got cocky and his responses became inappropriate.

Ragen stopped by and he's a very good salesman. I purchased a system from him. He knows his product well. Then Quntin came within the hour and did an amazing job installing. Both young men took their time and made sure I understood everything. 2 wonderful young men. Thank you.

I was paying about same for other system. VIVINT cameras have better imaging. I will initially pay more upfront but after equipment is paid my bill will be about half. Easy and efficient installation. I would highly recommend.

The installation was quick and easy. The salesman and installer was great and very professional. I want to thank both of them for being so courteous. They are both great individuals and are a real asset to your company.

What an awesome company. Our salesman Zac was just great. Very personable, knowledgeable, and helpful. He explained the set up and everything to our understanding and got us taken care of quickly. James, the install technician was just as good. He walked me through the best place to put our cameras, hub, and light. Also a knowledgeable gentleman. We are so happy with our new Vivint home security system.

I definitely recommend Vivint. The technician was very knowledgeable. Everything is working great! The camera's range is really good. I feel confident in this security system to protect my family at this point. I love all the settings to customize it. And love that it’s not reliant on WiFi. The sales rep was awesome as well. They made sure I was confident in my choices and how to work the system before leaving. They followed up the next day to make sure all was working.

My experience was top tier. Would highly recommend it to anyone who wants to secure their home. I was recommended by my mom. She’s been a customer for over 5 years. So I was happy to have her help. TY.

I felt like this was a good deal but then realized there are much better ways to go. The equipment is far too expensive. In less than 48 hours I faxed and emailed my cancellation. Confirmation by email and phone. NO one will call me back to schedule an uninstallation or pick up of this equipment. I now have to set up a stop payment through the bank. It's been 5 days and CRICKETS. Do better Vivint.

My experience with Vivint has been positive thus far. From the time I decided I would get a system to install was incredibly fast. The sales rep was knowledgeable and friendly as well as the installer. Installer went over system and made sure I was comfortable before he left.

The technician did an excellent job, and she was really polite, they did a really great job and went above and beyond. They came right on time and did everything very quickly. I would highly recommend them again!

Vivint’s setup process is quick, easy, and professionally managed to ensure a smooth start for homeowners. After a brief consultation, a trained technician installs all devices—such as cameras, smart locks, and sensors—typically within a few hours. The system arrives pre-configured for faster installation, minimizing disruption to your day. Everything connects seamlessly to the Vivint Smart Hub, allowing centralized control and real-time alerts through the mobile app. The technician also provides a walkthrough and training to make sure you’re comfortable using the system from day one. Vivint’s hassle-free setup makes home security simple and efficient.

Superior technology but lacking in customer service. Camera went out in the first month with a 27 day estimate for technician to fix. Was told I could revert to my original system but was not told they would not perform the switch. Cost me $250 to revert back.

Thank you to Vivint for making my home safe for our family! Gabriel was professional and knowledgeable! I am happy with both the products I purchased and the installation provided. Brady was also super helpful in creating the package I purchased.

From start to finish, my experience with Vivint exceeded expectations. The sales representative was knowledgeable, respectful, and took the time to walk me through every detail of the system and service agreement without pressure. It was clear he valued transparency and customer satisfaction. The installation technician demonstrated the same high level of professionalism. He arrived on time, handled the setup with precision, and patiently ensured I understood how everything worked before leaving. His attention to detail and commitment to doing things right the first time was greatly appreciated.

I’ve never had a more frustrating experience trying to cancel a service. I was a long-term Vivint customer with a paid equipment plan—this wasn’t a lease or rental. I owned the system outright and left it with the house I sold six months ago as part of the sale. I made it clear to Vivint that I no longer live at the property, no longer want any home security service, and that the system was paid for and left behind for the new homeowners. Despite that, they continued to push me to transfer the account or install new equipment at my current residence. I repeated multiple times: I do not want new equipment. I do not want to transfer anything. I just want to cancel this subscription. That message was ignored.