Vivint Reviews

My experience was very positive from start to finish. The technician was punctual, respectful, and extremely professional. He explained everything clearly, answered all of my questions, and made sure the installation was done properly. I never felt rushed or pressured. The entire process was smooth and organized, and I feel confident in the service I received. I would absolutely recommend them to friends and family.

I was impressed by the salesperson who was respectful and informed. However he did mention that installation would last about one hour. In fact it lasted four hours and I am unclear if all that I had requested was installed eg indoor camera, water sensors.

I have been a Vivint customer for 10 years and decided- since we are fans of the equipment and service- to use them for an upcoming move to a new home. The setup process for my new move could not have been any MORE complicated. I spent hours on the phone with customer service, countless pricing issues where each time I was sent paperwork to sign there was an error. Day of installation, the install tech- Chad was great and so knowledgeable. But we again had to spend probably 3 hours on the phone with issues with Vivint. I almost walked away from the entire deal. I would not use them again.

Great. Fast service. Amazing equipment. All reps were great and answered every question I had. Highly recommend over any other competitor. These guys are great!!!

From the moment I spoke to the technician until his completion Mr. ** was highly professional, knowledgeable and above all patient. Today people are rude and uncaring, but I send kudos to this young man that supersede my expectations. Thanks for going that extra effort/mile assisting me.

The security equipment was installed Dec 12, 2025. Several issues occurred with the installation:

I had a great experience today with Vivint. The service representative was prompt on time and had a good command of the product. I was very pleased. The installation went very smoothly and the representative took a a lot of time to help. Explain how to use the system.

I recently had a security system installed in my home, and I couldn’t be more pleased with the experience. The technician was punctual, professional, and extremely knowledgeable. He took the time to explain all of my options, answered every question thoroughly, and made sure I felt comfortable using the system before he left.

This place is terrible. We tried to cancel for 4 years and they wouldn't let us cancel. Kept telling us they sent us an email and we agreed to something. Rip off!

Jajuan was very helpful and professional. I would recommend this young man for installation. He was so kind and willing to answer all of our questions. He took the time to make sure everything was in perfect order. Thank you.

Tech is greatly knowledgeable. In all applications of his job. From teaching and installing. I was so unhappy with your company at one point I was going to give it up. The customer service was not good at that time. For so many years having this service and good at that. The last 5 or so years was bad. But now I see you are changing things and getting better people that care. I thank you. Techs like Jake will push you forward for years of success.

Poor quality equipment, poor customer service and they are trying to raise my monthly service fees by $1.50. This company is a real joke. Stay away, I wish I could have stayed with ADT since in 2 yrs I never had an issue with ADT. I had a few questions and ADT has excellent customer service. I regret this bad choice due to a door to door sales man's pressure tactics and misleading rhetoric.

Our Vivint experience has been very positive over several years. This update/upgrade was no different. The equipment and service we receive is always top notch. The sales staff are always polite, knowledgeable, and helpful. The service people, always trying to make the sales people’s promises come true, are always diligent and helpful as well. Vivint personnel are always pleasant and helpful.

Technician was excellent! His work ethic is superb! My only issue was the financing department which made me apply twice before approving me. Which I know my credit is great, so I don’t know what happened with that situation. Other than that so far so good!

I literally flagged down a VIVINT installer that was at my neighbor's house. He stopped by, got my info and after talking with the home office he came back and completed my installation. I'm very pleased with how efficiently he got everything done. Extremely pleased with the system!

Everyone I’ve dealt with at Vivint has been helpful, patient and kind. The only issues have been expired smoke and carbon monoxide monitors and they were resolved quickly and effortlessly.

Like I said, my computer says the camera turned off at seven forty five in the morning. I've had no coverage for the front of my house. This whole time. So when you don't provide a service, how come you don't retrograde people's pay. I shouldn't have to pay for a full day's worth of service. When you guys turned off at eight and didn't turn back on until when you're not still on right now, I'm just tired of your s**** service and spotty reception. It doesn't work the way it should. And that's a problem considering how much you charge. I would never recommend this to anybody as soon as I'm done paying you off. I'm gonna switch to ADT.

Vivint was extremely fast, friendly, and knowledgeable from start to finish. I received a quote and had everything installed within just two days, which made the whole process smooth and stress-free. The team was professional, answered all my questions, and made sure everything was set up perfectly. Definitely recommend!

Answered all the questions I thought of. Interacted with customer which was great. Don’t see that nowadays. Went into detail on how the devices and app works. Technician knew his stuff! Also a fellow veteran!! Always nice to see a fellow brother!

My experience was a positive one from start to finish. Each person I worked with was professional, courteous and knowledgeable. Install was quick and technician went over everything he did and explained the system thoroughly. Would highly recommend.

I had been looking into Vivint for a while but never committed. The sales agent and tech were very informative and each step of the way was clear and really easy.

I would definitely recommend to friends and family.

Tech came by to set up a Vivint system and now my garage door will not work, I can barely get custom service on the phone, the supervisor told me the tech didn’t do what I saw him do, the tech is dragging his feet getting back to my home to correct the mistake and customer service wants to set an appointment days out. So I’m just stuck at home with both vehicles trapped in my garage. It’s a Sunday so I can’t even cancel. They have no emergency response team to handle matters like this one on a Sunday. UNBELIEVABLE! Where is the 0 star option when you need it?

Dalton was great! He communicated well and was quick! I would suggest the company implement service techs wear shoe covers when in someone’s house. Thank you.

I have been a loyal Vivint Security user since August 2017, but this last month left a bitter taste in my mouth. I had a new smart panel, a CO2/Smoke alarm, and a Doorbell Pro installed. Originally, in December 25, I had attempted to purchase the Smart Hub and Doorbell Pro at a discounted bundled price but kept getting glitches stopping my purchase but sent installers at 2 different times which resulted in Fortiva (Financing Company) denying my request. Finally I contacted Vivint and was sent to a call center overseas. Not only do they talk fast, they use an English name and are incapable of solving my problem. After numerous calls resulting in the same results, an agent found my initial discounted purchase request. She was unable to initiate a new purchase at that amount, but gave me the number to the loyalty agent who I called.

I haven’t encountered any issues with Vivint. Customer service is top tier, their technicians and representatives are courteous, kind and knowledgeable. Let’s not forget the level of professionalism from them is unmatched. Satisfied customer here, I feel safer in my home knowing that I have the best monitoring equipment. Love it!

Easy Transaction and helpful technician with amazing people skills. The only complaint I would have is from the customer service and from the office. They need to reply faster and have better communication with their techs. Due to some office mistakes, the tech and I met some drawbacks during installation. Also some equipment were faulty out of the box but luckily the tech had extras to complete the installation process. Vivint tech Henry was amazing and went above and beyond to make sure the job was done. Because of him I decided to stay with Vivint and I hope everyone from Vivint follows his example in work ethic and vision. I love the system, easy to use on both phone and Hub at home or away. Will definitely recommend.

Very thorough, accurate, professional, patient and kind. I was very pleased with the service. Answered all my questions. Demonstrated use of the equipment.

The installation went smoothly and flawlessly. Greg M. was a real gentleman. Explained everything and answered all of my questions, even when I asked the same thing multiple times to make sure I understood. He took his time and made sure everything was installed correctly and perfectly. The cameras look great and the image quality is awesome.

Great experience with Vivint! The service was excellent from start to finish, and the installation process was smooth and professional. Everything was explained clearly and set up perfectly. Daryl did an amazing job, very knowledgeable, friendly, and efficient. Highly recommend!

The customer service representative was great as far as offering the quote and very helpful with answering the questions, Logan did an amazing job. Very hospitable and got the job done well.

Since I already have a Vivint system all I did was an upgrade. I commend the Installer Mr. Jack ** which was extremely professional. Provided guidance with the new equipment.

My technician was efficient and professional. I would recommend this company to all of my family, friends and neighbors. I have a state-of-the-art doorbell camera that I've been admiring all afternoon. This is great.

Great experience and with great reps, who explained everything in a way that makes it easy to understand. They were very patient with all the children and animals that were distracting them the whole time.

David was an amazing experience as a salesman & Greg was awesome with the setup as well as patient with my payment issues. Very great guys who helped with a beautiful investment for my family! Will definitely be recommending to my family members for sure.

Caiden did a great job explaining everything, selling us new equipment and getting it set up. If we decide to add new equipment, I will definitely be reaching out to purchase and install.

Nolan was very polite, educational, and tidy. The installation was very thoughtful and collaborative to make me happiest. I am very impressed by the system already.

Ray **, our installer was very professional and did a great job with explaining everything and answering all of our questions. We are very excited about our new system!

Our home is very old and our tech Nick stayed until very late to complete the project during installation. We had many questions and changes to what we wanted and he was very patient and helpful.

We’ve had Vivint tor almost five years and had been thinking that we needed two cameras in addition to the doorbell. Luke ** rang our bell at just the right time. We asked questions and discussed options. Luke was very nice and friendly and respectful. Then Tanner the young man who installed was also very respectful, friendly and helpful.

We had an amazing experience with our pro. He was helpful, answered all our questions and was very patient with us. He also recommended all equipment we should get for our house to keep it safe and gave us the best option available.

The support was very helpful! Thank you, I truly appreciate your help and service. The operator recommended additional features of the service, was very kind, and genuinely made an effort to help me.

Amazing customer service! Tony is awesome, very straight forward with the whole process. Friendly and professional. He went through everything during the walk through of our home.

Both the employee who sold it to me and the one who installed the system went above and beyond to make sure I fully understood the system and all that came with it. Highly recommend.

Vivint has the oldest tech ever and is happy to stick you with that equipment even when they have better equipment. Their “monitoring” is a lie and doesn’t work. For the past 4 months my panel is dark and nothing will make it work. They don’t have any customer loyalty and while all of this is bad… imagine how I felt when a rep told me the reason I wasn’t receiving monitoring calls or my emergency contacts weren’t is that their call service can’t call certain cell companies. Also - cancelling is the worst experience I’ve ever had with a customer. Hung up on multiple times. Told it has to be written and when verbal they charge an extra month and there is zero escalation for these people in an out of country call center to make any decisions. Also the phone service to their out of country support is also fraught with disconnections. DO NOT MAKE THE MISTAKE OF TRUSTING VIVINT.

My technician Malik was awesome, my sales rep Danny was also great. Professional and knowledgeable. So far so good on the system. My initial thoughts are positive.

Sales representative did a good job at explaining equipment and capabilities. Technician has excellent understanding of products and went above and beyond for installation. We understand our system and its capabilities.

William had great customer service mim and the other young man his manager. 👏 They explain plan and how it works. Got installed that same day. The Technician explained how it works and also took me step by step.

I do not recommend this company. The customer service was great until I got the system installed. The camera quality is not nearly as good as it should be. I called to see what I could do to get it fixed. They don't have a technician in my area who can service the equipment and keep giving me Saturday options between 4-8pm. They sell you the system then any issue you have goes to a call center in India.

Arturo was very professional and kind. He informed me of how the system worked. Walked me through the process. And scheduling with Vivint was very easy on their app.

The customer service I received was beyond anything I could have imagined. Max was truly top tier—extremely knowledgeable, thoughtful, and professional. He took the time to explain every detail of what he was installing and patiently addressed all of my concerns during his visit. His level of care and attention made the entire experience exceptional. Max was amazing, and I’m genuinely looking forward to my journey with Vivint!

I was very happy with the level of professionalism and dedication that everyone had to help me start working my system up! Will be recommending this brand to my family and friends as well!

Everything was going good until after the tech left and I found a bunch of trash left throughout my house and in my attic from the install. Empty boxes, wrappers, etc.. as much as I’m paying, this should be a no-brainer to clean up after yourself 100%. I should not have to come behind you and clean up a mess.

Vivint has superseded customer service. Since the first contact with the company I was treated with awareness and respect. You really don't see that now days. Allan my customer service representative was very clear with all the information given to me. Very transparent customer service. Kenneth L. my installer was the best. Installed equipment very professionally and explained the function of every item Installed. From installing the app to showing me how to use the system i rate Kenneth 10/10. I will make sure I refer Vivint to my friends and family. Thank you Vivint for keeping my family safe sound.

I had an excellent experience with Chris, my Vivint Smart Home Expert. He was knowledgeable, professional, and took the time to explain everything clearly. Installation was smooth, and he made sure all my devices were working perfectly before leaving. I feel confident and secure knowing my home is smart and protected thanks to their expertise. Highly recommend!

I was very impressed with the service we received from Danny! He informed us of the best deal and recommended items that would benefit us in securing and keeping us safe in our home! After reviewing last night's video and light action of a person walking by my vehicle I’m convinced I made the right choice becoming a Vivint customer.

Josh and Wayne were excellent salesman at Costco! They were very polite and friendly with tons of information about their products. The installer Erick ** was also exceptional, an absolute professional loved all of his recommendations for installation! We will be recommending Vivint to all of our friends and family.

Gavin was super quick with installing the security system and make sure everything worked. As well as explaining many important features for extra safety. Very good customer service.

The install was quick. The system is easy to understand and navigate. The installation employee was efficient, knowledgeable and patient and answered all my questions. He was professional and polite.

Technician was great!!! He listened to all of my needs and did the job so efficiently. I would highly recommend this company to any of my colleagues. The equipment looks so good and modern. I absolutely love it.

Technician was very professional. Went over everything until we got. Showing how everything is supposed to work on his screen. Great job Ray. We are up and running, and above all, safe.

My installer was knowledgeable, professional and all-around great. His name is Stanton and I highly recommend him! He arrived on time, went over everything, answered all my questions and all that with a cheerful attitude. I am looking forward to my new home security system providing protection and peace of mind.

Customer service was amazing. There was a misunderstanding with pricing but they corrected it without hesitation. The technician was very patient, polite and thorough.

The technician was very knowledgeable and made the installation process very pleasurable. Although I am a new customer with this organization, the total relationship has gotten off to a great start.

The installation process was good. Mario was great, his work was professional, great communication and he taught us how everything works and how to use our alarm and camera system.

From the sales rep, to customer care, as well as the technician on site, the service was superb. Everyone was informative, helpful, and moved with a sense of urgency. I truly felt like a valued customer. They answered any question I had and were so patient. I would definitely recommend them to family and friends, especially those with kids.

I have had a very good experience with Vivint from the representative Sid and the tech David. Both people were helpful and knowledgeable. I would recommend the company to others.

An outstanding installation and service. Techs were efficient, friendly and helpful in learning the system. I have had no problems navigating the system since it was installed. I would recommend the company to anyone.

Customer service has improved over the years and equipment upgrades for property surveillance has improved ease of use. I'm happy. I would add more but a tech is almost here for camera upgrade. I may add more at a later date.

This was a positive experience from the beginning to the end. Tre was our installer. He was polite and personable, explained everything in detail to us, even came back the following day to help us with some questions that we had. We very much appreciate his service and time. A+++. Both Tre & Tony are knowledgeable, efficient at their job.

Excellent service from start to finish. They explained everything clearly so I felt confident using the equipment, and the installation was done with precision and great care for the home. Highly recommended.

Starting from a knock-on-door intro, the sales person gave us a very detailed info about their security system with friendly and patient altitude. Followed by the very nice technicians coming for device installation. Their professional suggestions and efficient installation worth 5 stars rating for sure.

Our field technician had excellent customer service skills, made sure I understood everything he was doing and how to work the system, very knowledgeable!

Installation completed today. Personnel arrived on time, very professional and knowledgeable. At the end, thoroughly explained to us how to manage the system. Very friendly and easy to talk to, which is a plus.

Our young man, Cameron **, was fantastic. He was very patient with me and my wife (we are in our 80s). He was so professional….even set up his own table and cleaned up everything. He then educated us in how to use own system. He was excellent!!!

I had my Vivint system activated yesterday and scheduled a 4:30 PM appointment for someone to walk me through the setup. Unfortunately, the experience was disappointing. The rep assigned to my case, Alex, handled most of the setup through text, which I didn’t prefer for a brand-new system. When he did call, everything felt rushed, and he couldn’t clearly explain what several features meant. When I asked questions, he told me he didn’t know and suggested I call tech support.

Great customer service that technician was knowledgeable. Prompt and efficient installing my security system. The equipment was easy to use. I used other security systems in the past. And this one has state-of-the-art equipment.

Everything went well with customer care and installation. Very satisfied with everything. The technician was very knowledgeable and explained everything nicely and gave good suggestions.

I’m excited and extremely pleased so far. I love that I can answer my doorbell without having to move or open the door. As a mobility challenged person, this was a jeep selling point and has been unbelievably useful. I can unlock the door from my chair, watch out for my deliveries, and feel so much more secure. The sales team, Daniel & Momo were full of information and were completely honest about the features. Our installer, Mike, arrived within an hour of signing up for service and asked where’d we like items. After his install he took time to assist us in setting up our system to meet our needs. Great support throughout.

I recently had the pleasure of working Amari, who installed my security system and couldn’t be more satisfied. He was thorough updating me with his time of arrival and throughout the installation process. He took the time to explain the components of the system and offered suggestions tailored to my needs. Amari offered his advice on using the system effectively. He clearly knew his stuff and made sure I felt comfortable with everything. As a bonus, Hector his manager, arrived and helped with the install. They provided me with training on how to use the system, ensuring I understood all the features. Overall, I highly recommend this team's services for anyone looking to install a security system. Their knowledge and customer service were outstanding.

Cameras struggle to get signal, the panel could not be where we talked about, because it looses signal to cameras. No light on outdoor cams, I did ask if they had different ones, I was told they are all the same! Other fees are add on after you say yes to installation!

Worst ever! I wouldn’t recommend them to my worst enemy. They install broken cameras, faulty smoke alarm systems and horrible customer service. Stay away!

The installation went very smooth. The technician was very knowledgeable and professional explaining the equipment. If you are looking for great customer service and technician that really know the equipment. I highly recommend Vivint.

Mario ** was great. He arrived on time, walked me through the app and setup, answered all my questions, and made sure everything was connected and working properly before leaving. Very professional and respectful. Would definitely recommend.

Tim the installer is a nice guy. He ask me if I have any questions which I did And he answered all. Installation went great and let me not forget his trainee Shaw. He also did a good job. Now my new system is up and working.

They were very friendly and were very welcoming. It took time to install the system, but they cleaned up after themselves and were respectful of our space and time. One of the techs even gave us his number in case we ran into any issues after installation.

Great customer service. Thank you Karlo ** and the technician. He really convinced me with the great price for the service. It was a quick visit. He explained everything and every detail I needed to know.

Installer make a great job on the installation of my security system. He work extra hours to leave everything ready on the same day. Very satisfied with the process and the quality of the work. Thanks!

The installation went well Josh explained everything to us and was very detailed. He installed our cameras out side in 40 degree weather and when thanking him he said security was important. The system is easy to use and the video quality is amazing.

Very professional and polite, arrived on time and worked in a timely manner. They were very helpful on answering any questions I had! I would most definitely recommend them to anyone that wants the service.

Great team that assisted. Professional and personable. They understood the restrictions I had based on a newborn and tried to work as quietly as possible. They took the time to talk about each equipment in detail. They answered all questions and made me feel more excited and comfortable about the product.

Josiah was awesome. He was very knowledgeable and answered all my questions and made sure we had a good understanding of the product and installation. I would definitely recommend the service to others. He did an amazing job.

I had a great experience with Vivint from start to finish. The technicians were extremely polite, professional, and incredibly helpful throughout the entire process. They took the time to explain the system, answered all of my questions, and made sure everything was set up perfectly before leaving. The installation was smooth and efficient, and I felt confident and comfortable using the system right away. I highly recommend Vivint to anyone looking for a reliable, user-friendly security system with outstanding customer service.

The Vivint technician was very patient with me. He showed me how to set my security system. He completed the documents I got from Vivint for me when I couldn’t remember the code. He was very helpful. Very professional.

I had a great experience. The technician whose name was Jason was very patient and took his time was installing the system. Customer service as well great as well. All the representatives from customer service in the beginning as well as the technician towards the end were extremely helpful and explained everything to me.

Brandon was hands down one of the best technicians I have worked with. He went well beyond the scope of a standard install and made sure everything was done right, not just fast. On top of setting up the system, he took the extra time to rekey and move locks so I would not have to rely on the old keys from the previous owners. That alone saved me time, money, and a lot of hassle. He was professional, knowledgeable, and clearly cared about making sure the setup actually worked for my situation, not just checking boxes. Attention to detail, problem-solving on the fly, and zero shortcuts. If Vivint had more technicians like Brandon, their reputation would speak for itself. Highly recommend.

One of my pieces of equipment didn’t work, the garage door opener. I immediately reach out to my sales rep and received no response. I then called customer service and was eventually out to fix the product by replacing it. The tech installed the new equipment and it worked worse than the first one. Went back and forth with customer service and didn’t receive any help with getting the product they sold me to work. On top of that they doubled the agreed upon cost of their services and when I continued to try and get my garage door to work (a service I was paying for) they wanted to upsell me in a $29/month protection plan so that they could come out and fix my garage door opener.

I have been a long standing customer of Vivint, and I continue to appreciate their service excellence and their installation teams, who are extremely helpful and friendly. Recently installed a new camera and love it!

J ** is an amazing person to have as a representative. He went over all the details with how ViVint works and what is included. He also found the best rate for me that I could afford for my budget. There were so many options and I am please to have security and cameras to make me as well as my family feel safe. I would recommend him to anyone. He is very knowledgeable about the company. Tanner our tech guy who came and installed our system and cameras was nice! He went over every detail and he listened to mine and my husbands needs and wants. He showed me how to work the system and the app! He was very punctual. He gave me a time that he would be here and he showed up at that time.

Ernest was able to move my appt sooner which was super convenient for me! He was considerate, professional and polite! His work was thorough, quick and high quality! I would absolutely recommend his services to my friends and family! Top tier tech!

Amazing service! Brian came and explained everything and more about the equipment. Overall amazing customer service thanks to Brian. He made me feel like I didn't have to worry about anything other than asking me where I want cameras put and his recommendations. He installed 2 cameras, a doorbell, motion sensor, window sensors and more! Could not recommend him enough.

Very good service and detailed on explaining things. Very good customer service experience. The products offered exceed expectations. If any issues that I may have they make themselves available to resolve any issues.

I have been a customer for three years now and had nothing but complications from the cameras buffering when trying to look at important footage. When calling customer service they take you through every unnecessary steps instead of addressing the issues..I am considering going to another security company..

Friendly from the first call to the installer. They take the extra time to make sure I and my father understood the costs, set up, how to use the app, etc. The installer added and subtracted things that were needed or not needed.

My pro installer (John **) was great, very knowledgeable about the business and the process. I would/will send him to other families and friends. He was very prompt and on time as he said he would arrive.

It was a good experience. Loved my salesperson. Briannell. He gave me everything I needed. I appreciate him working with me on my limited budget. I am a widow and on my own. The tech that installed my unit was very professional. He made sure I understood how to use my unit.

My technician Jose was very nice, friendly and knowledgeable. Saying that he was only supposed to install a doorbell camera and thermostat. Well he we talked and he upsold me on a security system for my house. Wish more technicians were like him.

My Vivint technician, Lucy, was absolutely amazing! From start to finish, she was kind, authentic, and incredibly patient. She took the time to explain everything clearly and offered helpful suggestions without ever making me feel rushed. Her positive attitude and genuine care made the entire installation experience a great one. Highly recommend Lucy!

If I could, I’d give them a negative. Terrible!!! Charged for what I was told I wouldn’t be charged. Terrible equipment Customer service can’t speak English. I canceled and a month later received another bill and had to spend 2 hours on the phone and now since I don’t use their services, my equipment won’t work

Aaron was so kind and so helpful, he took a lot of time to walk me through everything and to help me decide what the best options were and during the install he took a lot of time to make everything work properly as we just moved into the house and there was a lot of chaos! Super professional and great! Currently using the system and it works great! Even better than expected really happy with it.

The tech was awesome and very thorough and informative on the new system. He took his time and made sure that everything was great and up to the Vivint standards. I would recommend to anybody to get this service.

By far the best experience! We have never had a security system before. Vivint had everything I wanted for my home and more. The tech Daniel that came out was great, he explained everything and made me feel comfortable about my system. Highly recommend!

The Vivint rep was very knowledgeable and caring. He answered each of my questions thoroughly and professionally. I am very pleased with the investment I have made to secure my home. I strongly recommend their services.

Davis ** was super helpful, extremely knowledgeable and I would recommend his service to any of my loved ones or friends, or even a stranger that’s looking into Vivint. Davis was also extremely professional. I recommend a raise!!!

I've had Vivint since 2023 and when we moved I was going to get it switched to my new address. The technician came out to my house and told me that my equipment was installed incorrectly and I was lucky my house did not catch fire. I told them that we are not going to get their system installed in the new house and I have been paying them for 1 whole year without having their service. I called and told them that I wanted to cancel on more than one occasion, and they refuse to let me out of my contract saying, "they didn't put my family's life in immediate danger".

"Had a fantastic experience with my Vivint installation today! The technician was punctual, very professional, and got everything set up much faster than I expected. They took the time to explain how to use the app and panel. Highly recommend!"

Vivint is reasonably priced. The guys that came to do the installation were friendly. They were knowledgeable about their equipment. The installation did not take very long at all. They cleaned up before they left.

On January 7, 2026, I purchased a house in Spring, TX with a Vivint Security System fully installed. The system included window and door sensors, water sensors, a doorbell camera, an outdoor security camera, and a wall-mounted control panel that serves as the system’s main hub. The system had been fully wired and professionally installed prior to my purchase of the home. I noticed that the system was protected by access codes that were not provided to me. The seller reported that he was an investor who purchased the home through a foreclosure and did not have any information regarding the previous Vivint account or owner.

Adrian, the salesman and Brian, the installer were friendly, informative and patient. Adrian went the extra mile to secure a workable plan and ensure we were satisfied. They answered all our questions. Adrian even came back the next day to be sure all was well.

Mike was great with Installation and explained what the sales representative did not. He talked me through the entire process step by step with clarity. But the sales team did not give me the clarity that the tech install did.

Diego and Athan (installers) were great and very professional. Zac (salesman) was very professional as well, but I feel he could have done a little better in covering some of our questions. We had to rely on Diego to clear up a few questions. Overall experience has been good thus far.

The service we got today was excellent! The service tech was knowledgeable and answered all our questions. He explained to us what he was going to install and how the equipment worked. We will definitely upgrade our system as needed.

When I first called all my questions were answered professionally and then Victor came and explained what our needs were and did a professional job installing the system. After he finished he went over some important things we should know.

Brittany was amazing and patient when the line kept going out. Wonderful customer service and knowledgeable about the service and products. She was easy to get in contact with and called back when the line was disconnected.

The customer service guy Tate was awesome. He explained the package, payments, and everything very precisely. My tech was very knowledgeable about the equipment and explained everything to me. He wired fast and his work was done very neatly.

I've been paying for over a year without living at the same location. Vivint trying to force me to monitor while new tenants are in the unit. Since I canceled the subscription vivint has been harassing my tenant by setting off the alarm. Customer service is the worse I have experienced. I don't recommend Vivint, highly problematic.

The tech Art was very professional and walked me through every step that he was taking to ensure I understood the process and how the products work. He also made sure to go over the products I was purchasing to make sure I was aware of what was being installed.

Exceptional! Timely, professional, respectful, friendly, knowledgeable and diligent. Cole is a valuable asset to your organization. The equipment functions like a dream. Vivint is definitely worth the investment!

Raegan, Julian and Ozzie were fantastic! They’re very informative and knowledgeable. For Ozzie’s first day, he did an excellent job as Julian was guiding him through the process. These young men have great customer service. Raegan was great at quoting and making sure we get the service we needed. Great job to those 3 young men!

Service was amazing. Explanation of the system was amazing and the installation process was seamless. I appreciated the natural customer service. The system set up was great and were technician walked through all areas when completed as well as made sure the app was up functioning.

I have had the worst luck with this company. I had a tech come out and fix my system on Dec 6, it is now Jan 21. I have made 3 calls all out the country, of which I cannot understand what they are saying. My tech told me he ordered a part for my door and I have heard nothing but crickets. I have been a customer for years. When I called to check on it, they said (I think) that there were no purchase orders and couldn't even tell me my tech's name or number. I'm beyond frustrated. I can not open my front door from the outside, and I have to leave it unlocked, of which is a major security risk. It's been well over a month that I've dealt with this.

Cristian ** is very efficient, professional, patient in informing me what I need to do with the system. I would recommend him to other customers, he did an excellent job. He explained everything to me, the procedure, the different devices, how to take care and how to manage it. I appreciate what he did, thank you.

Set up easy. However the tech had to call me to finish the set up. A little more written instruction for first time users would be helpful. If it was out there I didn’t know about it. So no real complaint, it was probably my failure to ask and communicate. I had never set up a security system or had one. Little common knowledge things for the tech may not be known by some people, such as I. However my tech did not lose patience with me and I was very thankful. All in all the experience was great and all the people I spoke to were very helpful and accommodating. I would recommend this company to others. I would say to the adults that are not tech savvy, don’t worry they will help you thru it.!!!

Really good treatment and customer service and will definitely be inviting friends and family to look into acquiring Vivint security. I like how they work with you on the manner of your financial situation

Daniel the service representative who installed our new security system was great. He was detailed in explaining what he was going to do. He worked efficiently and was very courteous during his entire visit. You are very lucky to have such a professional representing your company.

Tim was awesome. Very friendly, great communication before my install appointment, and thorough in explaining everything. He was even able to come a little earlier. A great experience so far with this company.

Jesse ** was an awesome technician! Very knowledgeable, explained everything & was so nice. Truly an asset to Vivint! He took time to recommend the best options for our home & explain all options. He went over the panel, thermostat & the use of the app. Great experience!

Working with Vivint and vivint technician has been a smooth process. Professional and informative all the way. No complaints. I recommend working with Vivint for anyone looking into installing a home security system.

I was cancelling my subscription and found out that I had a 42 month contract. I was never notified of this and would never have agreed to it if I had known. I thought it was a month to month contract. I had to pay 50% of the remaining 21 months of contract.

Franger went out of his way to a great install! Very informative, very professional! Very happy with my decision! The cost of the new alarm was in line with everyone else, the monitoring was slightly cheaper!

Representative and Technician work was conducted in a professional thoroughly manner. Both were friendly and very respectful. Both displayed their badges upon introducing themselves. Both knew and demonstrated their jobs with ease, which showed that they knew their jobs and this made me comfortable with the purchase.

Just got the system installed a few days ago, but it’s working great. It gives us peace of mind. The technician was really helpful and informative plus he helped get us a better deal than what we had already been quoted!

The technician was extremely knowledgeable and friendly. She did everything quick and efficient. I will definitely recommend Vivint to people I know. It’s easy to use the app. I can’t remember her name but she deserves a promotion,

The sales rep was patient with all of our questions and was transparent about pricing, financing and discounts. The installation tech Derrick was thorough, clear and concise with his instructions on the system. He was also professional but kind and personable, making for an easy and painless installation process.

Technician who came was very helpful and full of information. Installed everything to satisfaction. Good service. Added two new cameras and spotlight to deter juveniles who are vandalising the area, family feel much safer.

On 1/09/2026 my wife and I decided to upgrade our system to a better camera for 1200.00 for 3 cameras and a doorbell camera that Vivint said they would throw in since I kept having issues with my cameras and system. On 1/13/2026 after doing research i found that Vivint has a update camera the GEN 3s which no one ever mentioned because they are trying to push out the Gen 2s to deplete their stock so I asked if they had it available and was advised they are coming out in February 2026 and not ready for sales so I decided to have a troubleshoot call instead since my Gen 1s kept going offline and not working and cancel my upgrades.

Good luck canceling your subscription. I have told three different reps on three different phone conversations starting in August of 25 and they just keep sending me bills. I have sent god knows how many emails.

We just signed up for Vivint and the sales person Louise was great. She explained everything in detail and was so kind for purchase experience. Victor came out and was so awesome. He worked his tail end off to get all of the system installed correctly. He walked us through everything so that we could understand the ins and outs of everything.

Joseph made everything easy and effortless. His explanation of everything was flawless and Logan was very efficient with the installation process answering all of my questions. Altogether, this product is so easy to use and my home feels much more safe and protected.

From the seller to the installer team, everyone was great. They explained everything and allowed for questions. The installer although was late was very thorough with installation of equipment and fast.

Price was competitive and installation was professional. I received a reasonable quote and installation was completed on the same day. The equipment was an upgrade from my previous system and am very pleased so far.

The rep was very pleasant and friendly. He explained everything thoroughly. He answered all my questions and took the time to explain everything again. Shaq and his new rep were very knowledgeable about the product. They were able to get all the equipment installed on the same day of purchase. I was very pleased with the results. The installer arrived an hour or an hour and half later. He had everything completed within a two hour frame of time. He explained how to use the equipment very well before he left the premise.

Great customer service, easy to work and will definitely recommend service to others and technician did a great job with installing everything. Didn't damage my home like some of the other companies and the salesman did a great job as well.

Quick, easy installation and great promos. Everyone was very professional and helpful. Feeling much more secure in my home now. My daughter is even able to use it. Feeling much more prepared and safer.

I have been wanting to change my security system and out of nowhere Vivint was at my door offering everything I needed and more. They didn't pressure me and answered all my questions. The installation was fast and easy.

The technician Conrad, was excellent in his work and showing me how to use the system. I highly recommend him for any of your work that needs to be done in your home.. I give him 💯 for how he was very helpful and honest with me..

Excellent work in attack was awesome. He did a good job. I’m doing no insulation in the house. In the house and as well, very very open mind with everything you requesting is awesome worker is awesome. Customer service is excellent.

Excellent all around. Was an ADT customer for 15 years. While ADT was good, Vivint seems either on par or better equipment and materials. Install was a breeze and demonstrated capabilities was easy to grasp. Price was also far better compared to others. HIGHLY recommend.

My overall experience from the initial contact to the installation has been awesome! Everyone was very patient and detailed. The installer Ryan is the best. I give him 10 stars. If anyone is in need of a monitoring system I recommend Vivint!

Excellent service, very efficient with their work and took less than 30 minutes, very professional, nice, and fast with their work 100% recommend. They explain everything you need to know and help you if you have any problem.

The technician was very professional, he took the time to listen and carefully assess our situation. He made suggestions that would better fit our needs and enhance our experience with Vivint. We are thoroughly satisfied with the installation.

In January 2026, I received a text and email notification from our security/internet/phone provider that the company was dropping the security coverage on our home by the 31st of January. Immediately contacted a neighbour about her Vivint Security home system. She had always been very positive about her Vivint Security for the last 15 years. I contacted company through email/text and called to set up a consultation for further information. Within the first 24 hours, I had started the process and set up an appointment for an in-home consult.

Installer was very knowledgeable, courteous and professional. He cleaned up after himself and gave us valuable advice as new homeowners. He took time to help us download the app and show each of us how to work all equipment.

My installer, Chris was informative, helpful, and was able to explicitly explain which pieces of equipment did what and how best utilize them and why I needed them. I even asked them a few questions about whether or not he felt I needed certain other things and he was able to effectively explain how they worked and why I needed them. I’m happy he help sold me because I didn’t realize the gaps in my home security until he was able to point them out and he made valid points for each one.

Great experience with our Vivint security system install. The technician Will was knowledgeable, efficient, and took time to walk us through the app and equipment. Installation was clean and quick. Very satisfied.

Our Vivint technician went above and beyond during our installation. Even though our internet wasn’t working at the time, he didn’t let that slow him down. He found a solution, updated the panel, and made sure everything was fully set up and ready to use before he left. His professionalism, patience, and problem‑solving skills were outstanding. We truly appreciate his dedication and highly recommend him.

High quality and good service! Vivint did an excellent job at my house today. The technician was professional, knowledgeable, and efficient, and everything was explained clearly. The installation went smoothly and much faster than expected. I’m very impressed with the quality of service and attention to detail. Highly recommend Vivint!

Excellent service. Freddy gave 110 percent. Very knowledgeable. Considerate. Great employee deserving of a increase in pay. I would definitely recommend to others. Spencer, Vivint manager, was great too.

We met by accident in my neighborhood. The more he described Vivint the more I wanted to hear. I knew my present system did not come close. This young man was a perfect gentleman. He covered the material very well. With his personality he could sale anything. 😊

Installer was an hour late so now instead of losing one hour from work I lose three. This was all due to a loyalty price increase. So I keep discontinued service after they agreed to lower the price and then try to increase the price again using cable company tactics

The technician (Jasper) was a pleasure to have installing the alarm system. Very knowledgeable and informative! We will truly enjoy our new system! We like all the home devices that can be controlled on one Vivint App.

Getting the bill and quote written up was really straightforward and a lot cheaper than I thought it’d be and then I’m really impressed by the professionalism the technician showed when installing our system, overall I really do like Vivint for their great customer service.

I was very impressed with the entire onboarding process! The installation was seamless! My tech John was amazing and very knowledgeable about all products. He was so helpful that I even upgraded some of my products! He took his time to show me how to use my new product!

I love my tech “David”. He was very sweet and accommodating. He showed up and got right down to business with a pleasant disposition. My only negative would be that there are too many documents and forms. There has to be a way to streamline the process.

I still wish that I could sue them. We had them several years ago. A neighbor’s tree limb fell on our power line and tore it loose from the telephone pole. Our house got zapped with over 7,000 volts of electricity which burned the interior of the power control panel. In addition, several motors and appliances were burned. There was no power to Vivint’s service panel. They did not call us or check with us to see why they lost their connection with our service panel. We demanded that they remove their panel and stop service. They still demanded that we pay them for the rest of the contract. Never again. They are a sorry company to do business with. Carl **.

Happy so far, customer service and install lady on the phone very helpful and also the the installation and equipment has been very easy to use and understand. The technician was amazing, very easy to have in our home

Eaten was very nice and helpful guiding me through the process and teaching me how it work and the technician showed me how to work the panel and what is the emergency number on the panel and get done in no time.

DaKembi provided exceptional service today from start to finish. Installation is amazing. Hit a couple of rough patches in the home, not on the technician, but the home itself. DaKembi excelled even with the obstacles thrown his way.

Tanner was really great. He answered all my questions and concerns, made suggestions, explained everything well. He was also very respectful of my space. I will absolutely be asking for him in the future if I move or need additional service.

They came to our door to discuss home security with us. Great price in comparison to other companies we had researched. We were told cancellation anytime was free, that we could move the system with their help anywhere, anytime, no cost. They would even make it look like the system never existed. None of that was or is true.

Had a great experience with Vivint. The service was awesome. Everything they did was correct and to the point. Work was on time and quick with no errors. We will pass them on to everybody we come in contact with and great reviews.

I paid for a front camera, and a doorbell camera, they told me the smart thermostat was included. The technician came and installed a stupid doorbell camera and smart thermostat and left. That is not what I paid for. I have had a bad experience since day one.

Super helpful and thorough. Was very fast and efficient. Both installer and salesman were personable and knowledgeable. It was overall very professional. Best equipment and service. Vivint is top tier.

Timing was great for Mr. ** to come by. I was going to go out, get a new door and garage door camera. And it was also great to know that my other system was going to be done on the subscription. ADT was not what I wanted after I got it. So yeah happy with what I got. And the two gentleman that did the work were both very nice and very professional in their work. Thanks for a job well done.

We had ADT, ring and one camera; this was a peace of mind for our kids. And after speaking with the Rep, we hands down made the switch so fast. The reasons were just so clear and obvious. Number 1 being if we lost internet or power, we will ALWAYS have our security system on due to the backup battery and the chips built in. Number 2, the amount of security we NOW have, 2 cameras (front & back-which we never had), glass detectors if any of our windows in the back & front of the house were to break, that will now be detected, 2 smoke/carbon detectors (upstairs/downstairs), all the doors have sensors.

The technician suggested me doing better protection as much as possible. Introduced a lot of options and spent more time to explain that. It is great things I learned about security. We did multiple times on paper works for options, it is great and convenient. I appreciated his works. The online sale and financial services are great too. It is faster than I expected. Thanks.

Bryson was very knowledgeable on the system and quick to answer questions. We got to talking numbers and he gave me a great option. I had been looking for a system with a closed network without needing wi-fi and they have it. The technician arrived, cleaned up after himself, walked through the system, and was very efficient.

The functionality of the system is very easy to operate and navigate. Also witnessing the way the system works was both impressive, and gives me a peace of mind for my family's safety. I truly feel secure and well protected.

Great customer service from the beginning when I was looking life information to the end when it was installed. When I was investigating alarm systems Vivint was in the top of the list. When I called for information they were very knowledgeable but also made me feel very comfortable. When they came to install he was amazing and walked us through everything. So happy I chose them.

The technician was great. Install went very smoothly. I wish it was explained to me beforehand that the outdoor cam would require a hole drilled through a wall and that it would plug into an outlet inside. I don’t love that. Other than that I’m happy with everything and the quality of the equipment.

The salesperson and technicians were very professional and knowledgeable. I had reservations in the past about getting Vivint but the salesman eased the pain and explained everything. The technician did a wonderful job.

The sales representative was amazing as well as the installation guy. Both amazing workers. They were very effective and efficient at their job. Both of them stayed until our needs were fully met. I don’t have any complaints. Job well done.

I had a good experience from start to finish. My phone person was very knowledgeable and comforting and then we took it to the next level with my technician Cameron who was also terrific. Overall it was a seamless process. Even when I needed to reschedule, they were super easy to work with and get me rescheduled and come on a timely matter manner.

Be warned when you cancel this account. Unless you take your equipment with you or give them a phone number of the new person that is buying your house you will still be billed. I just found out today that I have been paying on my canceled account for a year and three months. Only when my credit card was stolen and credit card number was changed, did I realize that it wasn’t my current account. It was my old account and they won’t reimburse me for the funds, even though they said they saw that it was canceled, but because I didn’t give them the new homeowner‘s phone! Voice on the customer service line was electronic. It wasn’t a real person. It was hard to understand them and the way they spoke you knew it was from a person that didn’t speak English well.

I am satisfied… Our 24 hour surveillance system did exactly what it was meant to do. On Christmas Eve, we experienced a car break in, by the 26th, this system was installed. 2-weeks later, there would be thieves returned, but our spotlight deterred them and the camera recorded it all. What boosted my appreciation for this purchase is because although this scene wasn’t cut out as a clip… I was able to utilize video playback and saw what occurred to show police.

My technician Tim was absolutely amazing. He went above and beyond to make sure that my system was installed today and for that I thank Him so very much. I was very nervous not knowing if my system would be installed today or not but he made four different calls just to ensure that everything was installed today.

I had a great experience working with Alex from Vivint. He was thorough, highly professional, and worked very efficiently throughout the entire process. Alex took the time to explain each product in detail, walked me step-by-step through navigating the system, and patiently answered all of my questions. His supportive approach made everything easy to understand and comfortable, and I truly appreciated how attentive and knowledgeable he was. I highly recommend Alex and the Vivint team to anyone looking for excellent service and a seamless experience.

They were very professional and answered all my questions. I am satisfied. The seller person was very knowledgeable and helpful answering my questions, they did my service same day. I’m very impressed.

It was so great working with Vivint! From the customer service experience to our installation experience with Omar, everything was excellent! Omar drove out from Killeen area 1.5hrs to install at our new home in Georgetown due to our local installation tech having an injury and sudden cancellation of our 8am appointment. The manager texted me directly and advised he would attempt to get us on track. He was able to get our installation appointment the same day in the early afternoon. Omar came to our home and was amazing! He had great recommendations and was very friendly, knowledgeable and efficient.

Santiago was professional, friendly and proficient. I will recommend Vivint to all of my friends and family! I am new to the security protection family and I look forward to the future and what this service can provide to community safety.