Vivint Reviews

The guys were very professional and knew what they were doing. They made positive suggestions to my original plan. That turned out much better than I'd hoped. I've already referred them to 3 other places.

Mr. Brandon was excellent in what he came to do, he did the installation and after we did a walk in through and he explained everything to us. I would recommend it to any other installations. Thank you so much for your professional attitude.

Don’t waste your time or money. These guys are an absolute rip off and the equipment is junk. We regret our purchase tremendously. Product and service is way overpriced. Be better than us and do your research before you get into bed with these snakes. They absolutely take advantage of people that don’t know otherwise. Would leave no stars if I could.

The best service I've experienced thus far. I will gladly recommend to choose this company for your security system either home or business. Products are better from security system out there and very friendly. Very mindful and they will meet your expectations.

Drew was great! He informed when he was going to arrive. He looked around for the best placement and made recommendations of placement. I decided to have it installed in my back office. He went over the use. Great service!!!

The equipment is nice but the smart thermostat could use an upgrade. Other competitors have better options. The screen goes dark and only comes on when you turn the system on and it goes dark in a few seconds. Other competitors' devices stay on always. Everything is fine other than the smart thermostat.

My tech explained everything in detail and showed me how to do things on my own. He asked me where I wanted the sensors and cameras to go. The problems are as follows: we needed to reschedule multiple times due to issues with his car, he damaged my wall and door, and he did not have the stand for the panel and it took a while to get that set. I had to schedule another technician to come out next week just to give me the stand. The system seems pretty good though. I love the smart lock and the camera quality is good.

The installer was fantastic, truly an amazing guy. Ran me through everything I needed to know and even sat with me while asked him questions! After it was all installed, he gave me his number and the company's number in case I had any more questions or needed help.

Great service. The tech was very knowledgeable and answered all my questions and made sure I received the best understanding of the service provided. I'm grateful to have chosen Vivint. Thank you, Vivint for your sevice.

Amazing customer service! The tech was very friendly and explained everything about my equipment and the interface and app are super easy to use! Would recommend to all who are in need of a superior security system.

I’m already very impressed with the services. My service tech technician Patrick was amazing. He was patient with me, he took his time to show me everything for almost any scenario, and made sure that I didn’t have any questions before he left. The safety features that come with the services and system Are top-notch.

Tim was very friendly and answered all my questions honestly. He arrived early, made sure called first, and got done early then he thought he would. He was very knowledgeable. I would definitely recommend Vivint to friends and family.

I never felt safe at home but now with my Vivint door camera and sensors I can feel safe at home, thanks to Daniel. He made sure to explain everything to me and walk me through the steps with the system.

Just installed but like the fact that I can see the front and backyard and know what is not armed. We have a pretty good neighborhood at times I wonder this makes the wonder go away not totally enough to know I can see my vehicles.

The gentlemen who installed my security system have been a great help in answering all my questions and are very professional and personable. I would highly recommend them to anyone wanting to secure their homes.

I recently had my Vivint system professionally installed, and I couldn’t be happier with the experience. The installer arrived on time, was courteous, and clearly knowledgeable about the equipment and setup process. Everything was explained in detail — from system operation to app features — and the installation was done neatly and efficiently. I truly appreciate the attention to detail and the care taken to make sure everything worked perfectly before leaving. Excellent service and a great reflection of Vivint’s commitment to quality!

My service was excellent. My technician came on time as he said he would. He explained everything to me step-by-step. We had a very good experience together, and I appreciate everything that he did and showed me and asked me is what I needed as far as more equipment that I could use within my premises. Oh wow, it was outstanding. And that is why I have service at both of my properties.

The install technician and his team were great - friendly, professional, detail-oriented, and genuinely cared about doing a quality job which met/exceeded our expectations and requirements. Highly recommended! The back office support, however, left a bit to be desired. Was challenging for the install technician to coordinate with “corporate” which caused considerable delays and rework. He managed it to the best of his ability, but this is definitely an area for improvement in the install process.

Please don't get them. They are scam!!! They will sign you up for a 60 month contract and when you buy the equipment you are stuck for life, meaning you cannot use your equipment with no other companies.

I was not happy with my experience. Got text messages to set up alarm instead of a phone call like I was told and they were not clear on the instructions. After my contract is over, I will not renew contract.

Great company so far! - Staff has been great and product is top notch, I will update my review if anything changes. I really like how many features are in the app and how much control I have. Very clear picture!

The technician was professional, courteous and quick. Didn't like the surprise install fee & 1st month due at install after paying $2300 in full for the equipment which I thought included everything. But...

Seth is a very efficient installer and a great representative for Vivint. He explained everything in simple language. He arrived right on time ang straight to work. I think prices are reasonable and he explained the monthly cost.

Tevin from Vivint was absolutely outstanding! He reprogrammed my system quickly and made sure everything was working perfectly before leaving. He took the time to explain each step and answered all my questions with patience and professionalism. Tevin was friendly, knowledgeable, and made the whole experience stress-free. I really appreciate his attention to detail and great customer service. Thank you, Tevin, for getting my system back on track!

Very friendly tech. He was punctual and professional. He answered all questions and understood my concerns when it came to camera placement. I would definitely recommend Vivint to anyone and everyone.

Just had my system installed, my tech was very friendly and helpful with all of my questions and installed everything quickly. He explained how to use everything thoroughly and left me feeling great about having the system and this company. I haven't had it in use long to know how the monitoring is, but I believe it will be a valuable service for our home.

Installation was very professional! I have Vivint for all 3 of my homes and it works great across the different properties. Super easy to use in high-quality equipment. Definitely the best security system out there!

I had Vivint home security for several years. At the beginning the system worked perfectly until it was no more. It was impossible to have a technician do an in- person visit, as everything is done by phone. We had multiple false alarms during the day and especially in the middle of the night. Eventually we were charged by the police for coming to our house due to these false alarms. With all these issues we still kept Vivint. Eventually we decided to cancel the service. In June 2025, we call to cancel our service. We were told to speak with the cancellation department, which we did and that we thought was settled.. (We were never told that we will receive an email of cancellation to return to Vivint to finalize the cancelation). We then installed a Ring camera and we went away for two months.

My service technician, Jessie, did a fantastic job explaining what he needed to do and answering my questions. He was very thorough explaining all of the equipment and options and worked quickly to get everything installed.

Wonderful! The representative took the time to go over all options, prices, and instructions. Both of the workers worked hard to get everything done in a timely fashion and gave great advice on where the cameras should go. They worked with the layout of the house and problem-solved through a couple of rough patches. They were polite and cheerful and made sure this was a positive experience. We feel some much safer and grateful, thank you!

Thanks for your excellent service. The technician walked me through the process with ease. The set up was simple with easy to follow instructions. The technician answered all questions on the spot. No problems whatsoever.

Professional tech. Knowledgeable tech. Fast service. Accommodated my needs. App customer friendly. Camera quality efficient. Smart lock works well. Motion sensors working. Glass breaker installed too. Definitely referring!

Kerwin was Amazing! He was throughout, explained everything very well, kind and patient with the chaos going on around him. Would continue business with Vivint just off of that interaction with him! The service and system are great also! Excited to use them!

My Tech was good and very professional. When I needed to ask a question he didn’t hesitate to answer. Awesome experience. Glad I had a great opportunity for my first time being an homeowner. Thanks a lot.

Luis was very friendly and helpful. Will definitely be recommending him to my friends!! Gave good advice and info, efficient and very respectful to me and my partner. Knew where to set up cameras that would be the best spots!

My experience with Vivint has been nothing but positive. Installer Darius came to install my new system and he was very knowledgeable and professional. He answered all of my questions and concerns and did a very clean install. I would highly recommend him for installs at people I refer homes.

The system is great. The installation process was great. Overall I have no complaints about my experience so far. Cameron did a great job installing everything and being very open and kind as we discussed what would work best for my lifestyle and all.

Very professional install. Loads of security measures equipped and in & out easy install. Super convenient to use, monitor and observe from away! Easy app and easy billing procedures. A must install! Thank you kindly, 😊

I had a great experience with this home service! They were punctual, professional, and did an excellent job from start to finish. Everything was completed on time and with great attention to detail. Communication was clear throughout the entire process, and they made sure I was completely satisfied before wrapping up. Highly recommend them to anyone looking for reliable and high-quality.

Alan and Ronald were great! Did a great job and were very knowledgeable and efficient! Definitely made the process easy. I will be recommending to family and reaching out for additional service if needed.

I was hesitant to even reach out at first because I always feel like I’m going to get taken advantage of. But that was not the case at all. The process was quick and easy. And everything was well explained. Everyone I dealt with was professional yet friendly. My only complaint is how the wiring was done in my bedroom. I’m really unhappy about that and will be reaching out to Vivint about it. It looks really bad.

Great service. Very knowledgeable about system..cameras..angles. Software.. I appreciate how company called and made sure I was satisfied above and beyond my expectations. Installer walked me through system and app on how to operate system from panel and app.

The technician was very professional and did an awesome job. He took his time and sure everything was good and as it’s suppose to. I would refer this company to anyone who is looking for home security.

We had an overall great experience with the installation and explanation of the different equipment and plans provided by Vivint. The only downside is that we weren’t offered the 25% discount on additional equipment purchased on or before install date since we are reliant customers. That's why we chose to go with vivint from the beginning. Other than that the pro tech was great and helpful and we had a great experience. Great front door view as well. We have a little more peace of mind.

The technicians were awesome. I had a great experience. Shout out to Ryan, you’re a true professional. I recommend this company to whoever is looking for security in their home. You’re at the right spot.

Tristan was one of the best technicians I've worked with from Vivint. He was thorough and offered several solutions to help ensure my new house was setup correctly. Hire more experienced technicians like him.

They compromised my security by giving away my safe word online without asking any security questions and they still want to charge me almost 2000 to cancel service and they want it all at once not in payments and that part is not in the contract that it would have to be paid all at once if you cancel.

The experience was quick and painless. The tech knew where he should put all the equipment and knew exactly what each one did to know where they would go best in the house. Answered all the questions we had.

Vivint security system is second to none! The installation was fast and efficient, and all issues were resolved as soon as possible. The installation of the camera was a challenge but the technician did what he could to correct the issue.

The technician was very respectful, professional, knowledgeable, and helpful. He displayed great work ethics. He had patience and understanding. I would definitely recommend Vivint to my friends and family.

Mike was very professional and knowledgeable. Answered all my questions. Showed me how to work the app. Made sure that I was okay with the install and payment plan. Tested all equipment to make sure they were working.

Loveee my rep Elizabeth **. Seamless process through the sale. My technician Brennan was awesome & the install blends in perfectly with the home. He showed me everything I needed to know about the system.

Quick install and Chaz was amazing with explaining everything and making sure we understood how the system worked. Very friendly and professional. Camera quality is wonderful and very clear. Arrived on time, quick installation, as well as kept work area clean.

I switched from ADT due to their poor customer service. Vivint was great to work with! My installation rep, Bryan, was awesome. Everything at Vivint has been super easy. I was referred to Vivint by my niece who has had their service for several years and has been very pleased. The panel is much more user friendly than my previous panel. I am very happy.

Quick, easy and very friendly crew. Installation was quick, Joe explained things to make easy to understand and he was also very friendly. The step by step instructions made it easy to setup. He also informed me about the app and any other products they offer.

The technician, Danny, was very professional, friendly and patient. He explained everything very thoroughly, which I really appreciate because I'm not very tech savvy. Although there was technical issues with my internet, he stilled showed me how to use the app for different features. After my internet issue is resolved, he made it very clear to call him if I'm having trouble connecting to my wifi.

Andy, the installer was super thorough and helpful. Very well mannered and patient. He made sure we understood how to use the equipment. Super professional. A good asset to the company. The equipment is easy to operate and exceeded what I was expecting.

I’ve been with Vivint for a few years. I paid off my equipment over a year ago, but I noticed that as soon as I was done, they claimed my equipment was outdated and tried to push new upgrades. Service quality was already slipping, so I decided to cancel. When I called, they offered me “discounted equipment” with four installment payments, which sounded reasonable. But when the technician showed up, he charged me the full amount upfront — a large sum all at once. When I called customer service, they told me I’d have to dispute it with my credit card company myself. To make matters worse, I was told I couldn’t cancel my service because I was “under a new 48-month contract.” I never signed or agreed to that. Be very cautious with this company. In my experience, their practices feel deceptive and misleading.

Tech was nice and explained everything thoroughly. I was very satisfied with the service. Also, the rep I spoke to was very clear on explaining how everything was going to go and made it easy to understand.

Overall good experience. The technician was awesome. Explained everything to me thoroughly and did a great job installing the system. So far so good! I really like the system and it makes me feel safe and secure, knowing that my home is protected when I’m away. I would highly recommend Vivint to anyone looking for a good home security system that includes monitoring, the pricing is fair and the 0% interest on the equipment really made it a lot easier for me to purchase the system.

Very friendly & helpful staff. Rashad & the other guy was absolutely amazing! Hid my cords correctly and mounted my cameras where I wanted them! They helped me the whole way & I thank them for their service!

I started Vivint back in 2022 for my apartment. It was easy to use, seemed great. However, they opened a line of credit in my name for the equipment which was not fully explained. I called to cancel services in 2023. They told me they will defer the account until my move is complete. I called back in 2024 stating I want to cancel, they said I have to pay off over $1,000 to cancel the service. Absolute scammers, horrendous experience, please learn from my mistake and do not engage in business with them. After paying down my line of credit, they are charging me for services I haven’t used.

The whole process has been extremely smooth from the coordinator at the office to the technician who did the installation. Extremely professional and polite at every step. The system seems awesome and really easy to operate and the cameras work wonderfully.

I am very impressed with the speed of the installation and the professionalism of the installers, price is right and I am quite impressed! I love the ease of use and their program to promote within. I recommend this Security Company to anyone serious about a quality product and security service!

My installer, Montell, was fantastic. He walked the house with me to determine inside & outside camera placement as well as where to drop our lines since we have no garage or laundry room. We’re very pleased with our purchase. System is easy to use. As an older person, I was able to use the software to label the cameras, set my intrusion area, and change my keypad code with ease. Camera quality is excellent. Vivint called the following morning to make sure we were comfortable with the system. Had to reach out to billing the following morning as well to make sure they were aware that we did not need one of the outside camera that was on the original order. We were able to get the house covered with only four cameras. Customer Service checked on it for me and said that the technician had already noted that only four cameras were needed and that Vivint would make the necessary adjustments to my order/purchase.

James and the man training were great. They spent a good amount of time making sure everything was good and also spent time telling us about the system. So far we like the secure feeling in knowing we are protected. Highly recommend!

Daryl was incredible. Thank you, the installation was a success. Everything works beyond my expectations. Daryl explained everything. The technology is amazing. I tested everything after Daryl left and it works perfectly.. Thank you Vivint and Daryl my tech.

I wanted to cancel my service since I am moving out of state. If I tell you, it was the worst experience I have ever had. I don't know how many times I had to tell him I want to cancel my service is unbelievable. He kept telling me what he can do for me. I told him I just want to cancel my service, and I want a confirmation number. I had to yell at him, so he finally understood. I will never ever use Vivint again.

Vivint offers comprehensive protection with smart automation, professional installation, and 30 days of continuous video storage. Its medical alerts, driveway coverage, and mobile app support trauma-informed safety and legal documentation. Ideal for securing both my home and nonprofit workspace, Vivint aligns with my need for stability, remote control, and proactive monitoring.

I would give 5 stars but cost of equipment is pretty expensive. I love the service, although I had a fight with keeping the doorbell camera live. I had to keep rebooting it every day and then I had a serviceman come by and installed another router that went directly to the Vivint devices. I haven't had to reboot the doorbell since... BTW, my own smoke alarm signaled Vivint when I burnt some food one afternoon. Yep, it worked and they came a running, "Are you okay?" Monthly fee very reasonable, under $25 per month I've had a year, this month I highly recommend. Oh and if you get it, you get a discount on your home insurance and please be informed about the water detectors in case you have a leak under the sink, hotwater heater, washing machine. It's really worth it and again, a discount on the homeowners' insurance.

I had a Vivint security system installed today so this review is for all the steps I went through to get the system in. The first point of contact was Zach a sales rep. At their headquarters at UT and he was great. He gave me all the information needed, walked me through the whole process of what will be installed, how many sensors and system devices I might need. He tailored a package for me, gave me a discount and few additional parts were included for free like 2 smoke/CO2 detectors and a doorbell camera as well. He wasn’t pushing or aggressive in his approach like many sales guys. He gave me time to think over if I want to sign up with them and I took time to research other companies before I got to the decision to go with Vivint.

Ryan provided excellent service when installing equipment. He made sure I knew how to operate home security system and help me set up my Vivint app after system was installed and he departed. Thanks!!!!

STAY AWAY! This company makes it painfully difficult to talk to anyone in customer service to get any kind of resolution for problems. Our family went through an extenuating circumstance back in 2022 and moved from our home. Throughout the next year we called and attempted to cancel the service and were informed that it could not be canceled until the equipment was paid off. The equipment was paid off shortly there after and they jumped through more hoops. POA was provided to the company and they continued to take monitoring fees out.

Awesome customer service. Guaranteed satisfaction..Thank you Vivint for your fantastic service! Recently transferred from ADT and I am very happy about that because their service was entirely too basic..

We got Vivint yesterday, and they were able to come out the same day and install everything. The system is extremely easy to use and it works great. The cameras are extremely clear and work well even in the dark. Everyone was professional and knew what they were doing with the install.

Tech was proficient and knowledgeable. Great customer service! Offered me great protection for my home and help me to understand how to use the equipment. Five star Service! Happy to be a new customer.

Total professionalism, explained in detail everything and more. Very prompt timing and installation. I honestly could go on and on. I 100% recommend Vivint for all your security needs. They also check your smoke detectors and tell you how to hook up to your local police dept.

I had an awesome experience! My salesperson Leka was knowledgeable and efficient in helping me to get signed up, he walked me through each step. The technician was just as great, quick and efficient!

Got an amazing deal for our security system and a very fast installation! Thank you, Alexandra ** for making it easy to purchase and being accommodating to our company’s needs, and thank you, Cameron for getting everything hooked up and ensuring we understand how to keep our dealership protected.

The Sales representative Mr Irvin and the installer Michael for Vivint were soo professional and informative about their product of home security. I know I will be adding more to my home. Feeling safe is very important to me with the neighborhood which changes consistently. I learned more about being safe in my home with the 2 Vivint Company Sales Representatives and the installer while they were here to secure my home. The security System is easy to learn, so you don't have to be tech-savvy to operate your system. Vivint have soo many security equipment for all your needs, especially if you are elderly or a Mom with small children. Take advantage when they arrive in your area. I now see more signs up of Vivint as I drive around. I Thank You, Mr Michael and Mr Irvin for helping me to feel safe and secure in my home. As you travel to help others, please be safe and happy that we have met.

John was very thorough, clean completely, walked me through every step of what he was doing as well as how to use the equipment didn’t take as long as what projected timewise which it saved me time as well.

Very good customer service and customer support technician showed me step by step instructions on how to use the service and how to get the product to work properly, very helpful and very informative and very helpful with everything. Thank you.

I couldn’t be happier with the service I received! The team did an outstanding job installing my home security system. They arrived on time, were very professional, and took the time to explain everything step by step. The installation was neat, quick, and tailored perfectly to my home’s layout. What stood out the most was how friendly and knowledgeable the technicians were—they made sure I understood how to use the system before they left and even offered tips to get the most out of it. I feel much safer knowing I chose a company that truly cares about quality and customer satisfaction.

I was please with the customer service to transfer the service. The cameras go offline often so not sure what's up with that. It takes forever if I do need to call in for a fix. Then it is costly if a tech has to come out.

The salesperson was very polite and professional. The crew that installed equipment left a mess and started drilling in spots on my walls, then changing where they should locate things. Now I have spots on my walls that have to be repaired. Recently someone gained entry into my house, while I was sleeping, without any alarms or alerts going off. Nothing showed up on the cameras. One camera is pointed straight down at the ground.

Technician was very nice. Respectful and helpful and made sure I understood everything with the system. I would definitely recommend to family and friends. Technician did not disturb me at all. He worked really quickly and even let me know when my groceries arrived by bringing them in for me.

I had a good experience with the Technician. He was very professional, helpful, and great with explaining problems. I would recommend his services to anyone looking to have their system setup. That's all.

First I want to say I love the professionalism and knowledgeable people this company hires. I’m so glad I switch from ADT to them. The experience so far has been nothing but the best. I would refer you.

Best company for home security systems in the valley. From amazing customer service, affordable plans, excellent equipment, and same day installation. I am impressed and have no regrets; I truly love the service, the products, and quality.

Habib ** was amazing. He was quick and efficient. A real pro that was an expert at this installation. He was also very informative and helpful about the product and the correct sources to increase my knowledge of our new home security system. Thanks again Habib, great work!

Trash company that throws in a free alarm system with solar install. I said NO I don't want, they did it anyway. I used alarm 3 times in a year, the keypad failed and alarm was stuck on so I ripped unit from wall and told them to come get it or replace it.... never heard back. Now they started auto billing me for the free system I didn't want that doesn't work. Call to cancel and there's a cancel fee - any company doing all this shady billing and hidden agreements it's a ** company.

My Technician Sam was VERY prompt and professional! He answered all of my questions and helped me get familiar with the system and all of its functions! Definitely will be recommending this service to my family and friends.

Nate was very kind, he explained everything clearly, and I didn’t feel like he was pushy. He was punctual and worked quickly. I have a good feeling about switching services because of how he represented the company.

Equipment looks great, good quality. Install went well other than not being able to use my pre wire outlets. And holes had to be made on my walls. But tech did a good job overall, went well, now just have to see how they perform long term. Thanks

Great customer service from the start. Assib and Saad very friendly and clearly explained everything. Doug was above and beyond! Efficient, kind, good clean work. Big fan and excited about our system. This system works well and easy to read and understand. I like everything about it.

I had a great experience with my salesman Tyler and my service technician Marlon. Both took the time to thoroughly explain all of the options and features to me, the best places to put the equipment and how to use the system which has me completely covered. I felt comfortable completing my final app setup steps and feel I should be fine in the operation of the system. Tyler and Marlon were both very professional and knowledgeable, they respected my time and property; they were a complete pleasure to work with. I feel completely safe now whether I’m home or away. Companies need more people like these two gentlemen.

Very fast, helpful and respectful. Did a very good job with teaching us how to use our unit as well as cleaning up everything when he was all finished and the unit looks very professional and was polite.

Easy setup, very nice and knowledgeable transfer staff, and lots of options for home security. The woman on the phone I spoke with was very friendly and great to chat with! I would recommend Vivint to anyone!

Gavin provided excellent service. He answered all of my questions and explained everything so I could understand. The installation was great and Gavin checked with me to verify the cameras were focused on the areas I needed.

I thought it was going to be good. But as I found out later how much everything was going to be, more than what we discussed, plus everything not working the way they said and now I call and can't get an answer or a reply! I have ran out of numbers to call. All I want is for them to come pick up their equipment. I don't want anything from them... I have no paperwork because they didn't give me anything but talk and a handshake... What do I have to do to get out of this mess?? My credit will be ruined because of them. He told me I had 2 months to cancel and no one answers, so I can't cancel. What do I do??

Very courteous & professional. Highly recommend! Went over in detail how to use the product, change settings and make any additional adjustments that may be needed in the future. Installation was quick & no mess left behind.

James was absolutely amazing. He called in advance to notify and confirmed the appointment time. He had an early availability on his schedule so he came earlier than expected, which worked in our favor. He was very knowledgeable about the system and educated us on how to use the security system and made recommendation’s. Install was fast and easy and he did an amazing job putting everything together. He explained the security system to us with ease in a way which me and my husband understood. His personality was awesome as well, and we were comfortable having him in our home, assisting us with this system.

I really like Vivint. I had them in my previous home and now in my new home. I am very comfortable with the great sense of security I have with them. Moussa was very efficient with the installation and made sure I understood everything about my system. Since I gave had a Vivint system in the past I understood well.

Faisal, is a gem for Vivint, he knows his business and he clearly explains every detail of what you're buying. I recommend Vivint, little pricey but you want good security you have to pay a little more. I recommend Vivint. The installer Doug, he was also about his business, fortunate he was right in my area and came and installed me the same day. I give both of these guys 10 stars. TGBTG.

Different sale/tech could give you different information on prices and what could be done on the system which caused us headache and annoyance. Jordan, the tech who installed the equipment was patient in explaining things and very pleasant to work with. It has been less than a day to know if the system meets our expectation. So far so good.

I was told the account transfer process would require me to be stationed in front of the Vivint panel for at least 45 min, and was very pleasantly surprised that I completed my process in only 30 minutes. The Vivint associate who walked me through the process was very knowledgeable of the equipment in general, and of all the features included with the home alarm system and the functionality of its many pieces/devices already installed within my home.

Robert, our Vivint tech was on time, courteous and very knowledgeable about all the Vivint products. He walked us through our Vivint Smarthome products and left us cards just in case we had further questions or wanted future upgrades.

My installer was very professional, polite, and courteous. I almost did not move forward with the install because it was a different price than what I was quoted over the phone but because the installer took time to explain everything I decided to just move forward but kudos to Woody. Excellent customer service.

Both the sales rep & installer were excellent and professional. They answered all of my questions. They were transparent and honest. The sales rep went through all of the options to make sure it was meeting all of my needs. The installer went through a detailed review of how everything worked.

Very happy with our new security system. Ethan, the salesman, was very knowledgeable and easy to work with. The installation was quick and easy and the tech knew exactly where to put the cameras, sensors and extenders.

Tyler was amazing!! Very fast and thorough with his work! Kept me updated with everything he was doing and checked with me multiple times to make sure I was okay with placements of different things. Highly recommend Vivint and Tyler himself!

We recently had Vivint camera system installed, and we are very impressed. The picture quality is crystal clear day and night, and the motion detection works perfectly. The mobile app is easy to use and gives us instant notifications, which gives us peace of mind whether we’re at home or away. I also want to recognize the team we worked with—Finau, our salesman, was fantastic. He explained everything clearly, answered all our questions, and made sure we chose the right system for our home. Juan, our technician, did an excellent job with the installation. He was professional, efficient, and made sure we understood how everything worked before leaving. Overall, the whole process was smooth, and our Vivint camera system has given us a new level of security and convenience. We highly recommend both the system and the team behind it!

I have 6 Vivint accounts and the alarm service is good in general. However cancellation of a service is really pathetic. Requested cancellation in July 2025, got billed for 3 additional months after that. Now they want to redo the cancellation again, and again I have to pay for another 30 days, making it 4 months after requesting to cancel. We have moved out of the property since June. I own the equipment so it should be a 5 min process. I have been on call for 90 min, transferred from diff people and still no luck.

My experience was amazing!!! My tech was really fast and she made sure that everything was properly working before she left. She shared interesting conversation with me and my fiancé. All around wonderful.

Great quality cameras, professional & knowledgeable installation technician(s) - Marlon & friendly sales (Finnius). Waiting on the garage door openers to be connected, the door lock functionality from the app is great.

Professional and friendly technician…. Awesome customer service (2 days in) with Vivint Alarm/Security services. Vivint was booked to the Mac; nevertheless, running behind YET they showed up at 8pm and finished everything with 3 hours. Highly recommended!

This is very new to me. Feeling my way through. Otherwise satisfied. I was very impressed with both the young lady who introduced your service and the young man who installed the service. Both were professional and polite.

Mathew was very professional. He had great tips for set up. He reviewed all aspects of the system. He seemed very knowledgeable in his trade. I would highly recommend him and felt safe leaving him in my home for set up.

Great services, very friendly and quick to install. Both seller and installer were very helpful throughout the whole process. The system was very easy to understand. Was provided with high quality security systems that we enjoy!

Customer service was awesome. Very knowledgeable and helpful! Very quick response and fast setting up the alarm. Give good instructions! The devices are up to date with the best technology! Definitely recommend to others!

Ceasars was very professional and courteous. He thoroughly showed me how to use my new alarm system. Thank you Ceasar! Also my representative Jake was kind and he was thorough as well. Thank you Jake!

Trevor and Brennen represented the company Vivint beyond expectations. Their professionalism and knowledge of the Vivint products was amazing. My family and I greatly appreciate the service both Trevor and Brennen provided.

If I could give zero stars, I would. The customer service is the WORST. I was a longtime customer (10+ years) and hadn't needed any repairs in several years. But over time some of the sensors failed and when I called to trouble shoot and/or get new ones, the nightmare began. Charges for everything so for four failed sensors, it was going to cost a few hundred to replace. Never mind that I had been overpaying for an outdated system for years (not my biggest knock against them since Vivint certainly isn't alone in leaving existing customers paying more while they give tons of deals to attract new customers). Calls would take so long that I'd have to get off (most of us don't have two free hours to trouble shoot) and then when I would call back, I'd have to start all over again. Why bother to enter call notes if they don't get used.

Service was outstanding! Anthony and Santiago were very experienced technicians. They were super friendly and ensured everything was working and that all questions were answered before they departed. I would select this company all the time for any security systems. Fast setup and no need to "do anything myself". Great pricing!!!!

Lesley’s text messages were easy to understand and follow. The installation went off with zero problems and she provided a helpful guide at the end for a battery replacement. Very Helpful!! Great Customer Service!

Hello, I normally will not come here to spread negativity but this company Vivint Security has been very disappointing since giving them a second chance. They damaged my home, the claims department will not work with the vendor to get the work repaired done. The vendor have asked for a tech on many occasions to come out while repair being done. The install cost me more money to repair inside and clean the house for the mishaps. Pls. stay very clear of this company. I will go back to my original vendor. Stay very clear! I will post photos later. Thanks.

So far I’ve had a great experience! The technician E.B was awesome. He made sure I knew what I was getting in my home and made sure I understood how to use my equipment. I give him a 15/10. I will come back and leave all other review after I’ve had the security system for a while! Thanks Vivint!

I have Vivint for our personal home, so of course, I’m going to use Vivint for our headquarters our not-for-profit! Steve was professional and prompt but did the job properly!! I am very pleased with the service and his professionalism.

I will preface this by saying that I do not have any complaints about the system itself and I enjoy the convenience of it. However, I have never in my life had the type of issues I am having with the customer service and the way the business is ran with any other type of company AT ALL. Their sales tactics are based on lying, being deceitful, and prying upon genuine needs parents need for their children to mislead them into a service contract that is based on false promises. I was told by the sales rep that they would buy me out of my Brinks contract. I told them I did not know how much I owed and they said over and over again, "Do not worry about it, we will take care of it." However, that was a complete lie. They only give money towards it but had no intention of buying the whole contract out.

Vivint System is installed in less than 3 hours end-to-end. From going around the house to identify spots for cameras, sensors and even installing them. The built-in sensors were hooked up to new system and other devices were added. I would have been more happier if my Z wave compatible devices from other companies, like Lutron switches, wyze cameras, door locks, and ecobee thermostats could be added to the app for central monitoring and control. All in all, the system is up and running and easy to use. Looking forward to seeing all the benefits of this system.

I received professional customer service from Dustin. He was very personable and took time and care to provide a system that for my needs. The movable control panel is a nice feature as well. I am very pleased with my system.

Robert and my installer I apologize I can’t spell his name were absolutely fantastic. They were fast and professional. I am now trying to get my entire family safe and secure with Vivint. The systems are modern and sleek. The cameras are clear and precise. Very renter friendly installation. I’m elated to be apart of the Vivint Family!

From first call to installation to walk through of the system - the Vivint team have been wonderful. The camera views, integration of the equipment we had, and cost comparison is unbeatable. I would highly recommend the Vivint team.

Safety for my family, quick installation for a good price. Knowledgeable staff. I wasn’t actively looking, but was hoping to eventually get a security system, when one of their staff showed up on my door.

If you want to cancel they will do everything possible to not let you cancel. I was on phone for an hour trying to cancel. Finally begging them to cancel me. If they were a company with integrity. They would have cancelled first time I asked. Not an hour later after I was pissed and never wishes have heard of the company. Very dissatisfied with the way they handle their cancelation department.

Started off really really rough. I was taking on an account from the previous owner and was literally a nightmare for two weeks, was told I’d be called, I had to call back a number of times, transferred for five times on one call alone, no exaggeration. Finally, I got a hold of a guy named Jordan who was an incredible help and also Kes who saved the day. There are some people who genuinely want to help, but because of the corporate nature of the company you’re not immune to a situation like this. I was able to get a direct text line, I feel once you’re able to get a person you’re in touch with it was enough assurance for me to give it a try even after such a rough experience. That is why the three stars otherwise I would’ve given it a five for the excellent customer service.

If I could give zero stars, I would. Yesterday their salespeople came to my door three separate times despite the clearly posted No Soliciting sign. Later, one of them pressured my husband into letting him inside. When I pointed out the sign and told him they should respect it, he completely ignored me. Even worse, he left the door wide open, letting our cats get out. My daughter and I had to stop everything to chase them back into the house while he stood there and laughed. That is not only unprofessional, it’s downright disrespectful. This company clearly does not respect boundaries, does not train their staff properly, and does not care about the impact of their actions on families. If you see them coming, don’t answer the door.

I had Vivint installed in early 2024. The installation technician was amazing. It was the last good exchange I had with Vivint. The equipment starting failing within 6 months. I sometimes had to reboot the systems up to 6 times a day. They sent technicians several times. Twice the techs couldn't identify the issues. After a year my "free" service was no longer available but I could receive a discounted annual service plan. Otherwise it was $99.00++ if they came out to repair the faulty equipment installed. Part of my my escalating annoyance was the constant upselling every time you'd call for help. I was thinking why would i want to purchase more equipment when what you installed doesn't work!

The installer was wonderful, pleasant, sharp, kind and professional. Installation went smoothly and he walked me through every step of how to use my system from the panel and from the app. He showed me how to adjust digital boundaries on the cameras, how to reset codes, etc. It was one of the best installation appointments I’ve had with any company - ever. Highly recommend Vivint - their installers, their hardware products, their software products, and their customer service! Worth every penny. It was a white glove, personal concierge service experience!

Very professional and installation was fast and easy to understand. Would recommend. Brandon was our technician and he was polite and professional. Install was faster than I expected. The cameras seem high quality.

VIVINT is a scam just like ADT. They lied to me about everything from how much equipment I was getting to how much they would cover from the ADT bill they were supposed to buy me out. Sales rep never responded to my texts.

Really great service! Everything was laid out perfectly and not only that our installer walked us through everything! 10/10 would recommend. The service was fantastic and when it came to the plan we selected our tech showed us the pros and cons of everything.

The salesperson was on point, great pitch. Answered all my questions. The installation personnel was courteous and polite. They did a fabulous job but will have to come back on Monday to install the last camera and lights on the side of the house, they needed a longer tool to drill in the side of the house. It was also dark out at this point making it hard to see. They worked professionally trying to finish the installation. Thank you.

I am very impressed and pleased with my service. Hanna and Cameron was phenomenal. I received top tier service from them. Their knowledge and patience was all I needed to feel as comfortable as I do with my home security system. I can’t thank them enough. Outstanding Job you both

The staff on the phone and at set up were helpful, friendly, and professional! I would recommend their services to family and friends! They went above and beyond to make sure we had what we wanted and needed!

The salesman came by at 11. We discussed our options and chose our hardware and services.. The installer was on site by 2:00 pm and the system was installed by 5 PM. Fast service and a great turnaround.

Harold was exceptional, knowledgeable and kind. The app is user friendly. I am able to manage security of my home when I am away. This system is better than the system that currently have now. The price is reasonable and affordable.

We had Vivint before we were moved overseas. When we bought our forever home, we knew we would come back to Vivint. Our tech that came out today was absolutely amazing!!! I will be sure to let any family and friends know how smooth and easy this decision was.

At first I was hesitant when the sales rep came to my door. I had been thinking about getting an alarm system, or simply buying a bunch of cameras and doing it myself. They had a great promotion, sales rep was very friendly and walked through everything very clearly so I knew what to expect - was way more detailed and in the end I'd have a system I could rely on! Install technician came within a couple hours of signing up signing up and got right to work. Very polite and clean worker. I'm glad I decided to go with Vivint!

They were very helpful and explained everything to us and was very patient with us and took a time with us. Was extremely efficient and very professional. I recommend they services especially to the senior citizens!!

Great representatives. Very respectful and knowledgeable about service and equipment! A breath of fresh air in a world of poor customer service! Definitely recommended to anyone in need of home security!

Bought a house with Vivint. Complete circus. Poor and lengthy phone trees, rude and incompetent customer service. With military discount, $45 a month. Ring is $10... Wrong address on contract, had to call a third time. Supposed to be a 14 day trial. They tried to sneak a 3 day trial on the contract of a two year commitment. I called a fourth time and waited on hold for 10 minutes while they tried to get my 14 day trial "approved". I canceled service! Having an average of 1.0 stars on Yelp is tough to maintain, but somehow Vivint has managed.

Great work. Installation was fast and efficient. Technician was able to explain the function of my systems and provided resources and reassurance. Overall, experience was excellent and fast. Would recommend to others.

Friendly sales representative who went over all aspects of service and answered all our questions. The technician was also very nice and professional. Had us up and running in no time. We truly appreciated the quick setup soon after the sign up.

They got better camera than the 1st security monitoring that we had. Better system and a lot of other things my old one doesn’t have. The door camera will automatically show in the hub without opening them.

Had an excellent experience with the technician (**) who came to set up my home security system. From the moment he arrived, he was professional, friendly, and very knowledgeable. He walked me through the entire installation process, explained how everything worked in detail, and made sure I felt confident using the system before leaving.

Avoid at all costs. Lied about length of contract. Lied about home transfer fees. Refused to cancel contract. Paid on it for 5 years without using and even know I’m out of contract it took an hour of salesmen to tell me I can’t cancel till they call me back within 24 hours. Worst company I’ve ever dealt with.

They have wonderful service and love all the features! Or family is very thankful for their help and support getting us set up and patiently answering all our questions and concerns. Looking forward to using this service for many years to come.

Overall a good experience. They didn't actually send someone during the four hour window, but when he did come here he was quite professional, friendly, and thorough. Walked me through every single step of the process and how to keep my home secure. I highly recommend him!

Lied to me:

Be aware of who you do business with. You will be entering an indentured slave contract signing up for Vivint service. The monitoring service does work but the business practices are terrible. Unless you are making a payment you would not be satisfied with the customer service. They do not want to honor ending the contract unless you buy them out basically.

Very pleasant easy experience. Tech that came to my home was phenomenal. Took him 4.5 hours but everything was done perfectly and with care. I highly recommend Vivint for your home security needs. Cameras are crystal clear and sound quality is perfect.

We were charged $3600 for $2000 worth of equipment. Vivint says they have zero percent financing. If so, why is the equipment more expensive to finance? I did a calculation and they are basically charging 28% interest to finance. I will say, because we are 65, we were able to cancel our contract. And another thing, if you hear about or see one of their door to door sales people, don't answer.

My experience was awesome, installation was right away. Everyone was polite and friendly, felt like I was talking to my friends. I should’ve got Vivint sooner. I love the features of the security monitor and the app. 10 out of 10 for me. It’s just 6 dollars more than ADT and I didn’t even have a camera.

Gerry did an outstanding job installing our Vivint system at home and also set up the system at our office. He was very professional, knowledgeable, and made the process smooth and easy to understand. The installation was fast, neat, and he took the time to explain how everything works. We really appreciate his friendly attitude and attention to detail. Highly recommend both Gerry and Vivint for their excellent service.

My sales person was very courteous and knowledgeable of the security system and their promotions. Everything was thoroughly explained to ensure I understood everything. My technician was amazing too! I would definitely recommend Vivint to anyone looking for an updated security system. The camera pictures are clear, the installation was seamless, and 24/7 streaming is an added benefit. I am very happy that I switched to Vivint.

They didn't install all of the equipment. The panel kept telling me things were not working properly. Jeff, the salesman, came back the next day & I showed him & told him to look for the missing equipment. He couldn't find it either! I told him I had called & canceled everything THAT morning. He kept telling me to try it for 30 days. I said no, I have 3 days to cancel & I did within 24 hours! Even that phone call went bad as he**. Listen very carefully to the spiel... he told me free for the house they pick & then suddenly it wasn't and I'm being financed? Now they are taking 30 days to come get it? My state's atty General will be notified as well as my local news station if needed.

I’ve been a Vivint customer since 2017. I recently sold my home and cancelled my service but I continued to get charged. I called multiple times to get this handled and it wasn’t until today, September 8th that they finally processed the cancellation that I had made back in July! I got transferred to different individuals and had to repeat my story over and over. Never thought I’d say this but their customer service is trash. I had plans to get vivint again in the future but I won’t after this experience.

This complaint is to detail a recurring and highly concerning business practice by Vivint that has resulted in continuous fraudulent billing attempts and a significant amount of stress. This pattern appears to be a deliberate strategy to delay or prevent account cancellations, negatively impacting customers. I called Vivint to cancel my security system service. The representative I spoke with confirmed my cancellation request and provided verbal assurance that my account would be closed. At this time, I also discussed a refund of certain payments, which the representative agreed to process.

Daniel was amazing. Very knowledgeable and professional. He was quick and efficient. Very pleased with the customer service and time he took to make sure I understood everything. Glad to have a such a good system in our new home.

Price was good for me, the guys came in and did a decent job, just left a mess is all. Also my door lock was not programmed to the panel as agreed. Could’ve been a sales issue not relaying info but tech did not ask me either.

I had such a great experience with Vivint! The technician was extremely helpful, professional, and made the whole process so easy. He explained everything clearly and went above and beyond to make sure I felt comfortable with the system. Excellent service, I highly recommend!

Great customer service and Cris was great tech. He explained everything very well and went over things as well. He also took time to answer/find out answers for questions he was not sure about. He cleaned his mess up as well.

I’m had Vivint as my home security provider in two different states. I am very satisfied with their straightforward explanations plus their honest and professional way of doing business from the initial conversations to their package proposals to the billing process to the insulation of the equipment and also their monitoring services. They are the BEST!

I signed up on Labor Day to get the deal. The salesperson never told me about the $2k equipment but told me my monthly payments. When the technician got here and I was signing the paperwork, I was shocked to see the $2k. We called customer service and the lady snapped at me but I snapped back. They already messed up and still being rude. The technician however was great, he spent hours on the installation and did an amazing job setting it up! He’s the reason they’re getting 4 stars.

The technicians came out and explained everything that came with the systems and how it all worked! Tested everything out myself from a distance and all is good! They finished quicker than expected as well and were very friendly and open to communication after the work was all done for any questions.

Installation everything was good. My technician was great! Cameras looks good. She took her time walking thru everything with me. I would recommend this so far. Vivint’ looks good. I like the product.

Every person we worked with, from the initial sales rep, to an account manager, to our installation, person, to the people they spoke to at corporate while doing the installation, has been excellent and professional. We also appreciate that they were never trying to upsell us, and in several cases actually suggested we not as large as we were thinking of. Highly recommend and very impressed. Set up was very easy, and our installer, Tyler H, was amazing. It was a huge job, he was there about six hours, and I never saw him take a break. All of the technology works very smoothly, and from the start, everything works well together, even the couple things that we integrated from our previous system.

So far I am very pleased with Vivint. My tech James #** was very thorough and made sure I was comfortable with my system before he left. I will be recommending to my family and friends and will definitely have them request James to put in their system as well so they will be well taken care of.

Amazing. 100% worth it. The guy that installed it was very sweet and knowledgeable. Even though he faced a lot of issues due to our house not having easy access, he was always nice and calm. Installation was great! Thank you.

Vivint was good when I first purchased the system. I have since moved locations and have been going on 2 months waiting for the new install. I’m still paying for my current security system. Vivint only cares about me upgrading my current system that is in a box waiting to be installed. I do not recommend Vivint due to their lack of customer care.

It was easy from scheduling to installation. I was impressed by all communication leading up to and day of appointment. Agent (Rashid) was excellent and very knowledgeable. Made the entire installation seamless.

What a Great experience for this being my first time using a monitoring alarm company. Jordan was Great, Super knowledgeable and was patient answering all of my questions. I would definitely recommend given Vivint a try, best part NO CONTRACTS, YES!!

They were very professional and kind they hooked everything up just the way we liked it will recommend them to our family and friends. Thank you so much. Me and my wife is very satisfied with your services.

Technician was great and very informative. He was fast and explained everything great. Sales person was helpful and gave me everything I needed to fit my budget. I would recommend Vivint to anyone looking for home security.

Stefan was amazing and I’d recommend him to anyone I know! The equipment is super easy to use and he was able to walk me through how it all works very easy. I feel better having this at my home for security!

From the moment they said hello, they were very kind. Thoughtful help phone. They showed me many different products that would fit my need and when they came out to install them. It was less time than when he said they were. Yeah, musician, fast, clean and helpful right to the end. Thank you very much.

They were friendly and helpful. They explained everything and covered any questions I had to the best of their ability. The setup was easy and simple. They made sure I knew what I was getting and what I signed up for.

Exceptionally pleased with the professionalism, installation, knowledge of my Vivint rep (Chris) that install my system. Second to none customer service, attention to details with care and consideration. Well done

Tristan, Chris and Marvin were great! Very efficient and had everything set up and working in a respectable amount of time! They made sure everything was working and I knew how to work and manage the system.

We regret the day we let the Vivint salesman in our door!! The install was madness, but we already signed the contract so they didn't care. That is not the reason for this particular review. We had the service for 2 years, and decided to sell our home. We paid the equipment off at closing (10/8/24) and also cancelled our service. January 2025 I found they had still been charging a monthly monitoring fee on a credit card we no longer used. Brought to their attention, and they said they weren't made aware of the account being cancelled. We have all the records in our recorded closing documents.

They promised things they couldn’t deliver, and it’s overly priced for the offer. Very disappointing. Charged me for equipment they said I was getting for free and then made all kind of open ended promises that ended up with me still being overcharged.

Victor, the person who installed my system, was very friendly and helpful. He was patient with me, which I really appreciated. He gave me a very thorough explanation of all of the products I was given, and helped me through the technical difficulties I was having on my end.

I wanted to express my sincere appreciation for the exceptional support I received. Your team was incredibly friendly and professional throughout the entire process. The experience was very smooth, and I particularly appreciated how clearly and concisely you guided me through each step. It made everything very easy to understand and manage.

The service tech was nice and explained everything to us so that we understood. He communicated that he would be late and didn’t leave us hanging. The only thing we didn’t appreciate was cleaning up all the mess from the sawdust after he was done ourselves.

Ashton was incredibly helpful setting everything up and the features available are great! Setup was completed in one day and did not require a lot of effort on our part. Definitely feel like this is an upgrade in convenience and security.

Arrived on time, no hassle. Just overall great, very professional. No time wasted, got straight to work. 10/10 I recommend. Cleaned up mess when finished. Explained everything very thoroughly. No problems at all.

Eric and his crew member were absolutely fantastic. They were quick, courteous and professional and got everything we wanted done, done!!!! I truly appreciate them coming out and helping me. I forget Eric’s partner but please tell both of them I said thank you.

Installation was quick and easy. There was a slight issue with arriving later than notified that could have been resolved with proactive communication by the technician, but overall it was very smooth once he was on site. Thanks!

I’ve used Vivint before and was very familiar with them however in my new home buying journey, another alarm system was provided by the builder and strongly encouraged to use. I did go with them however, some things were not disclosed about setup. I called Vivint and they assured me of their system and process. I decided to go with them and cancel the other systems but it was past the 3-day cancellation. I let the operator know of my issue and they offered a $500 credit to pay me out of my other contract which didn’t need to be paid back. The install was quick and painless and Jose, my technician, was thorough. I feel safe and secured with Vivint’s home packaging.