Vivint Reviews

Jason was an outstanding technician. He was professional, courteous, and extremely knowledgeable throughout the entire service visit. He took the time to explain everything clearly, answered all of my questions, and made sure the job was done right. His experience and attention to detail gave me confidence that the work was being handled properly. It's not often you come across someone who combines great customer service with such a high level of technical expertise. I would highly recommend Jason to anyone needing service and truly appreciate the excellent experience he provided.

The experience was great. The sales guy showed up at the door and we weren't gonna answer but he was patiently waiting and harmless. I wanted to see what he had, so when he said it was security I wanted to hear him out. Our old system was broken, doorbell quit working, and we had no cameras. He and his salesmate Cole came in and we sat down. They showed me some numbers and it was what I expected. Affordable but also pricey, however, we needed the extra protection. Our neighborhood is growing a lot. The guys were personable, friendly and knowledgeable. We got a full package with three cameras, control panel, three entry sensors, and a new keyless lock for the front door.

My technician, Ryan was excellent. He was very professional and thorough. I was overwhelmed because the sales person did not explain everything that it was going to take for Installation. The sales person did not do a walk-through of my home to explain the coverage I would need. I have many windows. The technician, Ryan explained everything before the equipment was installed, which lowered my anxiety level. I appreciate his patience and instructions.

Armond and Danelo are consummate professionals. Outstanding presentation and salesmanship (Armond) and excellent workmanship (Danelo). I’m happy with my experience so far. Keep up the great work, gentlemen.

Easy process and technician was very efficient and knowledgeable.

Franky was professional and knowledgeable with the product. Only feedback is communication prior to arrival. I had no awareness of when he would be arrive. Otherwise, great service overall.

Very professional and experienced installer made it very easy.

The customer service I received from Gavin was top-tier. He explained everything very well. He was very informative.

So far great. New user but works great. Going to be great using this new system.

Great customer service and a beautiful product that gives you a peace of mind. My sales Rep Juan ** was very knowledgeable about the product and services offered. Very friendly and welcoming. Very straightforward and professional. My tech Joshua was very efficient, quick, respectful and knowledgeable. Joshua was very kind and personable. All around a great experience.

Very pleased with my Vivint experience… Very supportive sales representative, Adrian, and excellent and fast installation of equipment by Bryon. I highly recommend.

Umay was very personable, professional and informative!

Showed up when he said he would, explained process and got right to work and installation was completed in no time. Great job, very personable, and wasted no time. Thank you

Great customer service and taking the time to thoroughly explain every function.

Carl ** and Frankie were all great. Fast, courteous and professional.

The installer was very knowledgeable, professional and helpful. He and I had to talk to the customer service rep to rectify an application issue. Everything was installed and explained to me without issue.

Everyone was very friendly and provided amazing service. My original technician ended up being late; however, I truly appreciate the technician who was sent as a replacement. He was friendly, polite, and very thorough and detail-oriented. He made sure that my system was hooked up with minimal visibility of the cords, and he took the time to explain everything clearly before he left. He answered all of my questions, ensured everything was working properly, and left the area neat and organized. Overall, I had a great experience and would definitely recommend their services to others.

Dave in sales and Geno the technician explained everything well, so I felt confident in this new service. At this time, I am very pleased and feel safer. Thank you, Vivint!

He got everything done in three a half hours. He was very good explaining how to work the system. And asked if I would like to have anything else added to my account.

Ryan provided excellent and professional services while installing new equipment for our home. He also made a couple of recommendations for installing a new lock system and window sensors which we agreed. Great job and great service done!

The technician, Enrique, was simply the best. From the moment he arrived until the very second he left, he was knowledgeable, patient, and extremely courteous. He really made the overall experience positive. I had a couple issues with my credit lock blocking the initial sign up, and he was able to assist me with handling everything. 10/10 give start treatment for sure.

Mike did a phenomenal job explaining the services available. As well as making recommendations for services that are beneficial.

All the employees that I interacted with were very professional and helpful. They installed the system fast and did not make a mess of anything in our home. Would highly recommend.

Walter and Lucas were very professional and understanding of my needs. Walter went over everything and shortly after Alex the technician came to install. Very pleased!

Tech Danny ** did a wonderful job. He was very thorough and explained everything to me.

Product sold itself, installation was quick and easy up and running, installer was well trained and very professional and on time!!!!

My sales representative Rashaun was very pleasant to talk to, not too pushy nor eager to get the sale. I love my system. It’s better than the competition.

Vivint is truly amazing!!! From the moment we called all the way to completion of the installation, we received excellent customer service. Isaac & Jason were our technicians & they we both very professional & took time to explain & walk us through the setup. I struggle with technology sometimes but I was able to understand everything. The price & the products are reasonable. I highly recommend Vivint to anyone looking for alarm systems. We have referred 5 people already.

I would give it 0 stars if I could. We just moved to Williamsburg and we had our service installed yesterday. It took them 7 hours. They messed something up with the thermostat and now we have no AC. It is supposed to be 90 degrees plus today. It has been a nightmare trying to connect with any customer service agent that isn't AI or that can actually do anything other than send messages to other departments. After 3-4 hours on the phone and chatbots, they cannot send someone out today to fix their own mistake and we have small children. They told us we have to sit in the heat and wait for a week before they can fix their own mistake. RUN, do not walk, away from from this company in Williamsburg.

Never use this company. Overpriced, but cannot cancel. Their agents probably get paid when you try to cancel to get you not to, so they don't. Took me the final time after being billed from October until end of March, sitting on the phone waiting and waiting to get it done and confirmed. Then they still kept billing me and then won't refund anything even though they can see the calls to cancel. Full story is we called to cancel our Vivint account on October 8, 2025. The person on the phone offered free equipment, reduced rates, etc., to stay, but we had already left.

Very good job from the serviceman. Friendly and efficient.

I had a great experience with the salesperson and the technician.

Kevin was very polite and knowledgeable. Installation was provided quickly!

Great experience. Very friendly, punctual. Knowledgeable.

Only 1 star as I had to choose at least 1 star. The salesmen are very persistent, annoying, rude, and ignorant of individuals having "no solicitation" signage. When you ask them to leave, they tell you they are only asking for water. They refuse to believe you that you no longer have their services.

KL was very professional and informative. Very thorough explanations. Definitely a TEN out of TEN!!

My installer was Lewis and 5⭐️ across the board, his communication was exceptional even before arrival, and during the install he continued to give updates. He walked me through and made sure I was at complete understanding before he left, even when I had a slight bit of CS issues, he was still very positive, and for my first time with this service to receive this type of service was exceptional and I Thank you Lewis.

Excellent customer service and professionalism. Explained multiple options and provided detailed answers to questions.

Mr. ** was respectful and patient with me. He explained every detail concerning Vivint services and equipment, I truly thanked him for taking the time to explain everything to me.

The tech and the rep was very cool laid back people. The conversation was top tier. The sale was top tier so I recommend everyone to get Vivint.

Technician was quick and efficient. Information was provided and all questions answered.

Good service and good security system and good promo codes too.

Helpful and knowledgeable installer with great expertise in the field. Patient with answering questions.

The person that was over at my house to help me get my security system setup was very helpful and a nice guy and took his time to get everything working for me and getting everything setup as well.

Techs were polite, knowledgeable, and most importantly, fast!! In and out so I could get on with my day!! Awesome job guys!!

Got the Vivint total home package and I am pleased and impressed. Tech showed up on time, walked me through everything, and hid all the wires. The smart home + security combo just works. No false alarms, fast alerts, and support actually picks up. 5 stars.

Security is something you don't realize you truly need until something goes wrong. Unfortunately, when we needed this system the most, it failed. We purchased a complete security package that included cameras, motion detectors, smoke detectors, a video doorbell, smart locks, and monitoring services. During the sales process, we were told the equipment would be provided at no upfront cost in exchange for a 3-year service agreement.

Eddie was very professional and thorough. The whole team was wonderful.

Very excited and educated about the product. The Rep was good at explaining everything. And the Tech was very helpful.

They were very professional and worked as fast as possible. The installer was determined to ensure that everything was completed. I was pleased with their services.

The installer did a great job. Had a great attitude and set up everything very nicely.

The salesman was exceedingly good at explaining the available types of products and for getting a good deal on them.

The young lady (Danielle) who explained the system to us was very knowledgeable about how the system worked. And the tech guy was here within the hour to install the system.

Great job, very patient technician willing to advise and explain the installation as he moved to the next step of the installation. Very knowledgeable of how everything works.

The tech was so friendly & nice, keep up the good work, young man. 🫶🏽

Thank you so much, baby professional and he’s very helpful. He look out for me a lot. I really appreciate that.

Customer Service is very important to me. Vivint has demonstrated how valuable is to treat their customers with dignity and fairness. Starting with Beto ** who is very knowledgeable and respectful, and Roberto, the technician, who did an amazing job at my house, I definitely have to highly recommend them to anyone looking for the qualities I explained above.

It was great experience! Zack listened to me and worked within my budget, and the install tech was very friendly and professional!

I’m glad I opened the door and took a chance on Vivint. My sales rep, John was extremely personable and was patient to answer my questions. He was not overbearing and made us a plan that worked within our budget, with way better value and quality than a competitor I was using. Amanda did our installation and she was also very professional. She explained everything to me, took time to review her installation, and gave me an orientation to my new smart home. Although I'm a new customer, I know Vivint is giving us a peace of mind.

Jayson came to my home for installation of more than 40 pieces of equipment. He messaged me with an ETA, arrived on time, was professional, courteous, and knowledgeable. He made good recommendations on placement. Due to the amount of equipment, the install took well beyond the normal timeframe. Jayson kept the positive attitude and continued working until the job was done. HIGHLY recommend Vivint as a company, and Jayson as an install technician. Thanks so much!

The technician who came out was awesome and very helpful. Great customer service!!

Great experience. The technician let me know from first to last on what he was doing.

After a few hiccups with the incorrect work order, the tech was able to get everything figured out and got my system installed. He was thorough and cleaned up after himself. He explained how to use it and walked me through setting everything. I am excited to use my new system.

Russ was great helping me set it up and getting everything started.

I have been searching for a new security company to replace ADT due to their poor customer service, and I thought I had found a reputable option in Vivint. On May 30th, I spoke with a representative named Cody about their services. I am very straightforward when discussing my needs, particularly because I have a nonverbal autistic child who is prone to elopement. During our conversation, I expressed the urgent need for a security system.

Perfect customer service. Walked us through everything he was doing. Helped me with the completing my setup.

Rewarding experience was had. The Agent Gabe was very helpful and knowledgeable.

The young men I dealt with were knowledgeable and professional. Very courteous. They did what they said very timely. The equipment is very user friendly. It was a very good experience.

Our rep Mike was great. Very friendly and our tech was great as well. They were both very efficient and we got all the security things we needed to keep our home safe!

A very reputable and professional company. My technician Justin, arrived to install my Vivint Security System. He was friendly and attentive. He explained and helped me to get started with my in-home system. Thank you Justin, you are awesome! Keep up the great work.

The process of the installation was terrible. The job was scheduled for 4 hours but lasted 6.5 hours. Honestly I could have installed this myself in 2 hours at the most. Installer was on the phone having conversations with multiple people that delayed any of his work. He was prepared with equipment and I had to give home staples for the wire because he had none. I also helped him because he was taking too long. The service of the equipment very user friendly and great quality but everything leading up to that was terrible.

Professional, knowledgeable, fast installation but took time answer questions.

I experienced great customer service (shout to Jordan). Very knowledgeable agent. Very helpful and patient tech. I highly recommend Vivint to anyone.

Cody was an excellent technician. He answered all of my questions. He took his time to explain everything. He work efficiently and well. I am very pleased with the installation and customer service!

Installer was very knowledgeable. Was able to answer all questions about product, very pleased with the results after he w. Very pleased with the installation.

Horrible. Too much for them not to monitor your home. And they hire non English speaking individuals who don't understand the language. Frustrating!

The installer let my cat out… TWICE. The first time I was like damn. The second time I was like WTF DUDE

Our agent, Matthew, has plenty of experience in installation and he answered any question I threw his way with clarity and patience. Even when he ran into a couple of issues, his problem solving skills were top notch. Additional bonus points for showing up on time and grade A professionalism.

Everything was set up very well. Just unable to connect to my home server platform, unable to watch the videos and connect with the app.

Initially I was satisfied however the price of the equipment quoted is not what I am financed. The agent lied and misrepresented what my offer was. Would not recommend this company.

Polite, took the time to explain what the system was capable of doing.

Ron ** was terrific even though your app didn’t work for over an hour during the installation. He was informative, kind, and patient to cover all of the details and our questions.

I was very pleased with the service provided to me by Joe and the other workers. I was pleased at how quick he delivered.

Honestly the system is just like the other camera companies and the price is way too high.

Our Vivint Representative, David provided EXCELLENT customer service. He answered all of our concerns, explained everything in detail concerning the new equipment with patience and detail. He also took the time to review the billing for the new system. We were very satisfied with his professionalism!

Trey was very respectful and very humble. I just love his spirit. Thank you for being the person that you are. Whenever something goes wrong please send him. Thank you. 😊 🙏🏾

I had an excellent experience working with Taylor from Vivint. From the very beginning, he truly listened to what I needed instead of trying to push a one-size-fits-all solution. That alone set him apart. Taylor is incredibly knowledgeable about the system and took the time to explain everything in a way that actually made sense—no pressure, no confusion. His professionalism stood out the entire time, but what I appreciated most was his humility. He was confident without being pushy, and genuinely seemed to care about making sure I felt comfortable and informed.

Very professional, efficient, knowledgeable, and detail-oriented. Highly recommend.

Kyle was great and informative. He provided steps of navigation of the app and wall unit.

Installation guy was great! Salesmen was absolutely abhorrent. In fact, he is all over our Facebook page. His sales tactic was inconsiderate and rude. If my husband had not already been bothering me to upgrade our driveway camera I would have called and cancelled Vivint based on this experience alone. I still might. I felt pressured and when asked if I could meet him after I was done working or give him a call he said he didn’t have time and there’s no way he could make time for me at a later date. Worst sales experience in my entire life.

Your tech Benjamin was very helpful and knowledgeable as far as help me get my system installed. He was customer focused and went beyond to make the install happen.

Excellent experience so far, I really love this product.

If I could leave zero stars, I would. First, you pay for their expensive equipment and the service techs tell you that there’s no contract with purchase of equipment. Just monthly monitoring. Fast forward three years and you sell your house. Surprise, they claim you have a year left on contract. BS. So the new owner of my home assumes contract. A year later, I start receiving bills from Vivint. An hour later and five representatives later - they still can’t get their act together. Can’t speak to a person that’s first language is English. God forbid should you say something off their script.

The sales rep was OK, but then they installed the system. They drilled holes in the middle of my wall, ran all the wires on the outside of my walls. It looks terrible and half the system keeps going off-line and now that I got everything installed the sales rep will not respond to me like he made the sale now I’m just nothing.

Our experience was great, the initial meeting with the Rep was great, he explained the benefits of using their product as well as getting the system in put within one day. The technician was very good, cleaned up behind himself and patiently walk my husband and I thru the system.

Very good service. 😃😃😃😃😃 Very friendly 😃😁😃😁😃 and nice. ☺️☺️☺️☺️🙂. Helpful. 👍👍👍👍👍 Great people. 💯💯💯

Good. Just great. Was very pleased with the work that was done.

Everything was great. The guys were courteous and considerate.

I really enjoyed learning about products and features my sales rep Andreas sold me due to his kindness and patience and installer Cole was also kind and patient being in sales and management. These guys I would refer to everyone. Thank you for your excellence and professionalism!!!

Absolutely the worst thing we have experienced. Technician here until after midnight, install looks like a $3.66 job. Missing equipment, some equipment we don’t even know what it’s for just placed where technician wanted to put it. Never consulted about where the equipment was supposed to go, technician just decided some of it.. One camera placed in wrong position mainly monitoring next door neighbor's backyard. Holes drilled through outside walls with no touch up or finish work. Sensors placed in positions never experienced before. Without a doubt a failed first impression that can’t be overcome. We will definitely be using the 30 day return guarantee.

Same day installation was great! The salesman and the installation team was awesome. The only downside was that I was not informed of how long it would take and they were here past midnight. If I knew that ahead of time, I would have waited to have it done earlier in the day on another day.

Our sales rep Marcus was very thorough and absolutely kind, funny and honest! We made a purchase and the same day we were installed and remind you they work late and hard, which was very rare with any company to work at night. Overall great experience. Our cameras are up running and working exactly how they are supposed to. Also the installers are phenomenal. Very kind, respectable and respect your house. Kind people. I would recommend the service 100%.

Trace is the best ever, very professional and knowledgeable.

I worked with 2 gentlemen. The first gentleman sat with me and reviewed everything I would be receiving if I chose to go with Vivint. He showed me options and was very personable. Then, within the same day as choosing to use Vivint rather than my current company, another gentleman came and got started with the installation of the new panel. He too was very personable and was able to answer my questions.

Excellent service from start to finish. Eric was professional, punctual, clearly very knowledgeable, & super patient. He spent 3 hours just waiting on me while I went back and forth with the sales team since I am a returning customer. He explained everything in a way I could understand and made sure the system was working perfectly before leaving. I really appreciated the attention to detail and how respectful he was in my home. Highly recommend! I have always had a great experience with Vivint technicians.

The young man who came to my door (Aiden) was very professional, informative, and helpful.

No complaints, would recommend their services. Technician was very knowledgeable.

The salesperson was easy to talk to, professional and able to answer all my questions, no matter how basic or complex. I really enjoyed working with him to update my old security system to one that fits my needs with better equipment. The installer was polite, efficient and helpful when demonstrating how to operate the new options I had chosen.

The service was extremely good, and the technician was on time and on point with everything he did.

Ar first I thought it was expensive, when the technician arrived and explained the service and what I would need, then I was relieved and comfortable with adding to my order. I'm very satisfied!!

Great technician. Informative. Efficient. Trustworthy. Timely.

Alex R. did a great job and will recommend him for his service.

Everything went so well. The agents were awesome, fast, friendly.

I appreciate the excellent service girl CJ **. Very nice and professional. No Complaints.

Davis was amazing and extremely knowledgeable. I have multiple properties and Vivint services them all.

So much better than I expected. I’m not sure what I thought it was going to be, but it’s a wonderful addition to the house. The salesman and the installation tech were great. I couldn’t have asked for two better people. They did a wonderful job and were very professional. They made me feel very comfortable about a purchase I was initially fairly leery about.

I have been considering getting a home security system and wasn’t sure which one. Vivint stopped by to advertise and I decided to give them a shot. I give them 5 stars because they were very clear on everything and also for doing the complete set up for me. I liked how they explained everything afterwards and also made sure I understood everything as well.

Great experience with Vivint! The installation was smooth, and the technician was outstanding, friendly, knowledgeable, patient, and very helpful. He took the time to explain everything and made sure I was comfortable using the system before leaving. The whole process was professional from start to finish. Highly recommend!

The whole staff has been excellent and the installer Jorge was very friendly and accommodating

Great installation and very well informed, highly recommended

James was awesome!!! Very knowledgeable, professional, kind and resolved a few issues we had been having with our system on top of the installation. He definitely went above and beyond!!! He deserves a raise!!!

Matthew my seller was very friendly and knowledgeable and also the tech who activated my equipment.

The sales person Danny was professional and kind. He did well but wasn't as thorough in his explanation of the products as he should have been. I actually love Vivint. The way they treated their employees on a show called Undercover Boss led me to use them. I needed what Danny was selling. He did well and wasn't pushy. Maybe he assumed I was a bit more familiar with the products since we spoke about how I was looking into adding some things. Regardless, I'm very pleased with the sales, and install. The installation guys were incredible. I forgot his name. I remember Danny's name because he used a very useful technique on departure and entry. He stopped talking, leaned towards me and gave me a solid handshake. He looked directly at me while doing so and spoke his name after asking and repeating mine. I noticed immediately. Very smart and definitely effective.

Wonderful experience with the technician, he was very helpful with getting me set up.

Great services, and the techs who installed the units was great. All around great services.

Sales guy was super cool and not pushy. They came to install within an hour. Installation guy was very helpful and didn’t leave till he had our thermostat and everything tied in!

Preston was very professional, kind, and got the job done very promptly, and efficiently.

Both Alek and Victory were very helpful and informative. They were very knowledgeable about your product.

So far the technician and the sales agent were great, and the security is better than our previous company. However, so far the camera for the backyard just doesn't work, and the other cameras take a long time to load so I can't really watch in real time, and the rewind feature doesn't work either. So better security, but worse service.

Vivint has a door to door sales call program - we were engaged by a very knowledgeable and enthusiastic, but not hard sell, salesperson that explained the service thoroughly which aided us in deciding to engage a 24/7 security monitoring service. The service and options were explained and our questions were answered to our satisfaction.

Both salesman and technician were very professional and knowledgeable about their products. Only suggestions I have for either would for the salesman, make sure the equipment you are purchasing will fit before having the technician come out and let the homeowners know there will be wires showing due to having some equipment plugged on. For the technicians I would recommend having them make sure all equipment is level after installation. These are super minor and I am very satisfied with the service I received. Just some thoughts though.

The technicians and sales associations were professional and honest about the services and prices: they were prompt and helpful. The system has given me a sense of safety.

Great product. Switched from XFinity. Juan (sales) and Ethan (installer) were very helpful and personable.

Great customer service. Technician was very helpful and understanding.

The installation Tech was very knowledgeable on this product.

“Very pleased with the alarm system installation; it was professional, efficient, and seamless service!”

They lied to me and had me stuck with $3000 worth of equipment. I had to file a complaint with the Attorney General of my state to get them to back off and cancel the rest of the "loan". They never gave me a refund but they will also never get another penny or of me.

Vivint is a scam and a rip off! Said I had a three free trial and I could cancel. I'm 2 weeks in cancelation and have got nowhere! Bills coming in no problem tho. Hooked me for just over 10,000 dollars for a contract I'm still working to get out of! I've contacted the BBB trying to get the matter resolved. Don't even let them in your yard!

The service was great. The technicians did an outstanding job. Very friendly and completed the job thoroughly.

Actually I stopped the manager, showed me some different choices and I was hooked. Thank you Vivint for having a good team supporting you guys.

I was very satisfied with the presentation and the installation of the product.

Excellent service. Exceptional attention. I recommend them 100%. They are serious about their work and very professional.

The technician was professional and excellent. Answer every question. Was very patient to show us how to work system.

Bobby did a great job. And very friendly. He was very helpful and answered all my questions, even ones I didn’t think to ask. He’s a cool and great guy who is willing to help out and take pride in his work. He has great energy and attitude.

This was my first home security system. James was very helpful and patient in explaining how to use the system and how everything works. I give him a 10 out of 10.

Thomas and Mike were very thorough and professional. They walked us through every step from start to finish. We felt very comfortable with them in our home! Great job, Gentleman!

Both the salesman as well as the installer were just amazing, so respectful and kind. I didn't even want a security system but now I have one and I feel so much safer. Within 5 hours I had all the information possible (even my conspiracy theory questions) and purchased and installed my system.

AVOID this company at all costs. If you move during the contract, they will NOT cancel it, regardless of what they tell you over the phone. I paid off all the equipment early and was told they would put my account on hold until the new owner contacted the company and took it over. Keep in mind... I have paid off ALL equipment early from Fortiva, and I am caught up on monthly contract charges with Vivint. They are now charging me for a service they were handling at an old address. I attempted to contact their customer service, and I got transferred around for 45 minutes and was NOT allowed to speak to a supervisor or anyone who could help waive their mistake. I am now stuck in limbo while they rack up more monthly installments for ZERO service to the customer and very, very poor interaction with customer service. Go anywhere else... Try anyone else... Just don't make the same mistake by trusting this company with SECURITY. It's a scam.

Salesperson Gavin and technician Jay Jay went above and beyond with their customer service, ensuring I knew exactly what was happening and taking the time to answer all my questions. Outstanding Customer Service.

Hard to say it all at once but I would recommend it for others.