Vivint Reviews

I had Vivint a little over five years ago in Reno, NV. I had a negative experience then with their deceptive sales tactics. I was happy to get rid of them when I moved to Vegas. Aaron ** (Vivint salesman) that came to my door talked a good game. I told him about my negative experience with VIVINT in the past. Informed him that I thought the equipment was great, but the sales and service was deplorable. Managers, supervisors, the call centers all of horrible. He told me that so much has changed over the last five years and their services have greatly improved and he wouldn’t work for them if they were still providing horrible service to people or if he felt like he had to be deceptive in order to do his job.

Great employees. Very respectful. We enjoyed the enthusiasm and energy they brought.

As soon as Mani had taken all of my information (he was exceptional) the tech name Lenny came, installed all of the units and verified they all was working. They all was very professional and had a good attitude about their jobs, it was a pleasure to see.

The salesman and installer were respectful and courteous. So far we are happy with it.

Did an excellent job with information and installation.

I am so pleased with the installation of my security system. The technician, Daniel, called 30 minutes before arriving as promised. He was prompt, courteous, professional, and knowledgeable of the products and services Vivint offered. After the installation was completed, he explained the features and how to operate the system. He also cleaned up afterwards. The camera views are clear and covers all areas of my home. I feel safe with the security package I purchased.

I am already loving my new Vivint Home Security System. I was a Vivint customer in the past and recommended the service to many of my neighbors, who are still loyal customers. I truly appreciate the new features. Also I was pleased to know that there was a special for veterans.

Excellent service. I'm loving my system. Very user friendly.

Braden and his team were awesome. Arrived on time and installed all needed equipments professionally.

Great service, technicians were polite and knowledgeable. Left no mess and took the time to explain all the features of the equipment they installed.

Isaac is SO AWESOME, he is knowledgeable and just an all around good guy. I am pleased with the Vivint System.

The installation went very smoothly, everything was explained to us in a way we can functionally use the system without issue. So far, experience has been a 10/10.

I really like it, the service was fast and the quality of the cameras are good! 👍🏽

Kiki was our installer and she was great. There was a minor glitch connecting myQ and Vivint apps and she was able to fix it in no time at all.

Very friendly and fast. Super helpful and informative. Saul and his installer were super cool.

The representative and the technician were great. Very polite and took their time to explain everything. The system seems to be popular with my neighbors also.

Isaac and Connor are amazing technicians. Very friendly, outgoing, and professional!

Well done. Purchased last, installed this morning and fully functional now. Very professional, detailed and courteous.

I am extremely disappointed with my experience with Vivint. A Vivint sales representative came to my home on June 2 and clearly told my family that Vivint would pay off our existing ADT contract, up to $3,000. Based on that promise, we agreed to switch to Vivint and signed the agreement. After we submitted all of the required documentation, Vivint informed us they would only pay $1,500. This was not what we were promised during the sales presentation.

Surprisingly Easy and Very Professional from the sales Rep to the Installer.

I had an awesome experience getting my security system set up.

A Vivint contractor sat in our home and told us if we sign up with VIVINT they would pay off the security system we already have, but then when we submitted all the paperwork for the payoff they decided that they will not be paying it off. So we are know paying on two security systems. We reach out to a manager and have yet to get a call back. This has been going on for a year of us going back and forth with them about paying off the other company. They teach their door to door contractor to lie to customers to get our business, then overcharge and screw the customer over. When you ask for a manager they tell them to say they are all busy. Right now all I want is for vivint to come pick up their equipment. Because I am done with them.

My rep, Steve **, was knowledgeable of the products & services. He was very articulate & answered every question with accuracy. He recognized inaccuracy swiftly & corrected the issue with precision.

Amazing service and installation. Quick. Easy and informed me of what I had available and what my product was during and after setup. Very professional, thank you very much!

Updated on 10/07/2026: I sold my home in March after 5 years of Vivint Security Systems. I sold my home in March 2026 and I am still getting monthly billings for services of which I no longer live at the house. The system stayed with the property. I have called and spoke to three different reps, and they have told time after time that this will be fixed, and I will no longer get billings. This Morning 10/7/26 I received another billing. This has to stop. This is harassment and I have already reported you to the Better Business Bureau. I need this to stop NOW.

Brian was very professional and so was his trainee.

Our Tech was Umae very professional, very knowledgeable, professional Install. It was a great experience, easy. I would definitely Highly recommend him and I love the service

The guy that came to my door was pushy. I told him I didn't want any kits on my credit because I was trying to repair it and he was like it's only 3 points, it's not that big of a deal and I was like it feels like it to me. He kept it up until I signed.

After approximately five years as a loyal Vivint customer, I am extremely disappointed by how the cancellation process has been handled. I recently sold my home and attempted to have the new buyers assume the Vivint account. When they declined, I contacted Vivint to cancel the service. I was then told I would be charged a substantial early termination fee as well as a separate equipment fee. The combined amount is, in my view, excessive and unreasonable — especially after years of being a good customer.

The technician came up and did his job. And it very well manner, very thorough and where to place things at and how to install it did a pretty good job installing, and didn't damage anything. I appreciate that.

Our experience with Vivint has been terrible. Their equipment/monthly costs are far more expensive than competitors without having a significant increase in quality of service. When we tried to cancel our service, we had to call 5 separate times and each time were told we needed additional information. Each call was 30+ minutes of them trying to get us on the hook for a different service. It felt impossible to get away from Vivint.

Excellent service at the customer support line. Technician that came to my home was BEYOND amazing and professional. I am so glad I made the switch from the other company!

I would give 0 stars if I could. Vivint has been one of the worst companies I've ever dealt with. The customer service is terrible, getting ahold of someone who can actually help is nearly impossible, and every interaction feels like they're trying to avoid solving your problem. The biggest issue is trying to cancel. It shouldn't feel like you're fighting to get out of a contract. They make the process unnecessarily difficult, transfer you from department to department, and create endless hoops to jump through. It's frustrating, exhausting, and completely anti-customer. For a company that's supposed to provide peace of mind, they've done nothing but create headaches. There are plenty of security companies that actually value their customers. I'd recommend looking anywhere else before choosing Vivint.

If I could give it no stars I would. Do not use this company; worst Customer Service I have ever experienced. Tried to cancel 3 times, and they would hang up on us and continue to bill us.

Very good introduction to Vivint. Installation was quick, complete and clear with instructions. If you have another service, do your comparisons for price and services offered.

Greg was a very good salesman. He explained everything clearly.

Technician was very friendly & knowledgeable. He was very efficient. He was running a little bit late, he asked if it would still be ok to come or would we like to reschedule, he apologized several times, he had really good customer service skills. Very nice guy.

Cameron & Rigo were patient to the installation process & took time to explain every detail to me. Highly recommend.

We have Joseph ** from Vivint today and he’s a good guy that explains about the Vivint home security. When we decided to get one about 5 minutes the installer was knocking our door. So nice to have one guy that act fast to do the job. Thank you.

When Sofie came to my door, she provided such great customer service. She was kind and explained every detail to me.

Great installation process. My technician, Jessie was superb.

First off the salesman, very polite, had great manners, definitely respected everything, respected me, respected my wife. He respected our property. Very good guy. Like him a lot. As far as the technician, super great guy, very quick at what he does and was very professional when the nicest technicians I’ve ever met in my life. You guys better hang on to that when he’s a keeper.

Great job Timoney pray I spelled your name right with the construction of my home. You did a great job.

A very informative review of the system. The system is not complicated to use. Technician installed it the same day.

These guys showed up at my door on the 4th of July 2026. I let them know that I am a cancer patient and recently had surgery and was in a lot of pain that day but they insisted on showing me what they had to offer. I told them that they would have to wait until my husband got home because I just could not deal with it, I was already having a hard time focusing on other things and trying to minimize the pain and nausea I was in. When my husband got home he gave him the same cookie cutter expose except adding on how much do you think that this service is worth for the peace of mind knowing that your significant other will be safe in this difficult time, playing on my illness.

Kristian, who sold me on this security system, was very professional and kind. Seemed to know what he was talking about and when he set up for them to come to install the equipment, it was done that day in a matter of, 45 minutes and it took them three hours to install the system and it works great, now. I can go to work with a peace of mind that my house is secure.

I was very adamant about when the payments could be taken out, yet that didn't happen. Now I have overdraft fees. Have problems with reviewing event clips

Baylan completed my quote very quick and helped me with the best discounted deal. The same day set up was very convenient and the app is very easy to use.. I will say I am satisfied all around.

Within 20 minutes of signing up there was a swarm of technicians working in my house. They completed the entire job in an hour.

Nothing but problems with this system since the beginning! The system failed me while I was away on vacation for a second time. Notifications came, but there was no video to view, only the words. Called Vivint and they couldn't fix the camera remotely and said someone needs to be at home. Well, isn't part of the purpose of a security system is to work while away? Two years of constantly being used like a Vivint field tech, trying to troubleshoot and fix my own problems, and I'm sick of it! Unfortunately, I'm stuck in this contract! Once this contract is up, I'm running! Don't even know how they rate 4 stars! I was nice giving 2 stars, only because when it works it's good. Save yourself and your money because the system always has issues and the equipment is too expensive to not function properly when you need it the most...heed the warning!

The service rendered post the pitch for the system was every bit as smooth as the salesman said. We were given an overview of the installation agreed upon, with small edits after our approval. After install we were given a demonstration of the system for familiarity and an understanding that we would need to interact with the panel and app to get more comfortable with our system and devices. I was able to change my code from the default. I was also able to reboot a backyard camera that became disconnected from wi-fi temporarily and had it reconnect. I really like that VIVINT is way more of a security system than previous ones that I've purchased. It was a good buy.

Sean ** was very informative, welcoming and knowledgeable.

I love how the product was presented and the videos and information given to me. I enjoy the service that I received.

Less than 1 Star!!! The worst customer service experience ever. My 3-year-old full-house alarm, which was purchased from & installed by Vivint, broke, & now we can't lock our house. They promised me a repairman between 8 am & 4 pm today, 07/03/2027. NOBODY SHOWED UP & now they said they CAN'T get anyone here until NEXT FRIDAY!!! We cannot lock our house in Los Angeles, CA.

Great customer service. Brett (sales) was very gracious. He was very informed and answered every question patiently. The tech (installer) was very polite and got everything done. However, not only have I found screws in my driveway, in my house, and on the porch, but I stepped on a foot-long drill bit, which was left in my room! While the tech was just fine, he definitely did not clean up well after himself.

A Vivint representative came to my door today and rang the doorbell and knocked very aggressively. I explained that I wasn't the homeowner and that I rent the property. Despite that, he continued his sales pitch, so I offered to take his contact information and pass it along to the homeowner. Instead of simply handing me a business card or writing his information elsewhere, he asked if I had a countertop he could use to write on. That request made me uncomfortable because it sounded like he was asking to come inside my home. I declined, and he walked away. He may not have intended anything by it, but I think representatives should be more mindful of how requests like that come across. As a renter home alone, being asked if a stranger can use my countertop feels inappropriate. I hope this feedback helps improve future customer interactions.

I have my service for less than 24 hours, so hopefully my positive experience will not change months from now. So far, everyone has been very professional and helpful. From the salesperson, the installer and the customer service representative, were all great. I'm navigating my way through the app to understand all the features better. So far, I must say, I'm very pleased with the product. How could I almost forget? The monthly service charge is unbelievably low and I choose a large package.

Derek was phenomenal. He explained every device, feature, customization options, etc during the install. White glove service all the way!

My wife and I were introduced to your company by Mike **. At first I was like "OH, no, not another one." But as he was discussing your product, I sensed there was something different about this session. All he did was explain the features, how it worked, best areas that would work around our house, for what we wanted, or what we were looking for, and interested in. Usually we feel "pressured" during these situations and are turned off right away, but not with Mike. He never mentioned money, until he was finished, when he asked if we had any questions. That's when I said "what about the cost?" cause I'm on a fixed income. He was able to show us a plan that we were able to accommodate with no problems. Very pleased with everything

I have been dealing with a playback issue from May 1st and have spent countless hours via chat and three technicians have attempted the resolve the issue and cannot seem to find any solution. Contacted loyalty support and was given one option to resolve the issue and was transferred to technical support and stated I needed to purchase new equipment. Nobody is on same page with the knowledge of the service tickets or the information regarding their services and equipment. The service is terrible.

Everything was done in a timely manner. Process was explained very well.

I've had a great experience with Vivint security. The system is easy to use, my dependance will be greatly appreciated. Giving me peace of mind. I appreciate the added sense of safety for my home. Customer service has been helpful. l would definitely recommend Vivint to others. Thank you, Glenda A.

So far so good. Very helpful and knowledgeable. Consistent, reliable and competitive.

David came out to install our service with Vivint. He did a great job and was very knowledgeable and explained everything in great detail. Answered all our questions and walked us thru everything. He was kind and professional.

They have worst customer service department. If something goes bad, you are on your own. Just canceled my subscription. Will never recommended.

Nolan comes off as a nice guy, but he's a con-artist! We contacted him on the 2nd day to cancel the service as he instructed and for any issues. He responded by text with us and we listed the pros and cons. We explained to him we don't have a contract and we own our equipment out right currently. He kept speaking negatively on the City and our neighborhood saying, "You need the service, think about the crime here. My techs heard gunshots so we know it's not the best neighborhood, right?"

Very professional installation and knowledgeable about the product. Customer involvement was a key part of the final installation along with our satisfaction. Overall we were very pleased with the product and installation.

They came in, did their job all while being respectful of my home and my time.

The worst experience I’ve ever had was with this company. I wish they had a 0+ and that’s what I would hit after. I went through five different people. I finally got so cool supervisor very unprofessional. I was explained to him that I was in a place. I can’t even get the IV done because my pressure was high because I kept going through a different people and all I wanted to do was cancel. That’s all. It was after the nine years. I understand when you try to offer people, but I’m specifically saying I want absolutely nothing to do with an alarm system, especially then they are so unprofessional. They try to camouflage it with a nice low tone, but they don’t care about the customer. Absolutely not. They don’t take heed to what you’re saying. They still push.

Excellent sale representative and the technician is very knowledgeable.

On time and excellent job, same day delivery and installation for my Home

Justin was very professional and respectful in his sale to me.

I was contacted in person by a representative going door to door and we discussed my needs and wants. He gave me options and we talked pricing. I was also able to get my system installed the same day. The installer explained, demonstrated functions, and how to set up my system and assisted me with that as well.

With teenaged kids you never know what could happen when you are not home. With the system we had installed I can know the home and the kids are taken care of.

I was happy with the equipments, I got free doorbell camera. I got 4 window & door panels & one outdoor camera & tablet. It was worth it & the technician Kyle was very kind & did a good job. It's worth as I have next door neighbor would come to my yard when I'm not home dumping trash on purpose everyday, they wait till I leave. They come to my backyard, I have had enough, I have to get security system, I chose Vivint over other security systems, I would recommend Vivint to anybody!

All the stuff their system offers is definitely worth the price. Clear 4k videos. I can check the doorbell using the control panel. Everybody from Chris in sales to the 3 guys installing the system were easy to work with. Install was quick and easy.

It's worth the price...if you like paying for garbage. Vivint failed to send a technician. Twice. John from the System Moves team told me I still could claim a refund. I was later informed from Danielle in Customer Loyalty that this is not the case. I spent over an hour on the phone talking in circles, and not once was there a sincere admission that Vivint messed up when their install technician missed their appointment and their pull technician missed their appointment as well. I have at least two confirmations that my technician was supposed to pull the system between noon and 4 pm on 1 July. They didn't show up. I've since moved out of the property and I want my equipment that Manny, John, Danielle, and Nathaniel promised Vivint could still retrieve or replace on my behalf. I installed the system on 6 June and I haven't been able to use it since 26 June.

Great customer service, great attitude, and the products are great. Hands down, best system I've ever purchased.

I'd put off installing a home security system because it took so much research to find the best company. The contract associate (Conner) and installation technician (Spencer) were both fantastic in making this process easy and getting everything in place within 24hrs! Professional and knowledgeable with the equipment and system. I really love the systems so far and plan to add some more.

We received a "free" smart thermostat and doorbell camera with the energy company we were using. We were told if we switch companies, we would have to pay for them. We did end up switching companies and my husband called to cancel the service with Vivint. He was told that there would be no charge. Maybe they misunderstood, but a few months later I received a bill of 3 months past due. I called to explain that my husband had canceled it and we don't want it. When they tried to verify our account, the email they had on file didn't match h what I gave so they couldn't cancel it. I had the right phone number and our policy number, but the email didn't match so there's nothing they can do?!?

Very polite and helpful. Did the job in a timely manner. Explained everything well.

Absolutely horrible company and product. First the equipment. I had 3 cameras installed, garage, doorbell, and backyard. Less than a year the backyard camera went offline. Spoke to a tech representative for over an hour and they finally said someone would need to come out. Never heard anything. Called several more times and never got it resolved. Three years later still without 1/3 of my system working. Now for the company. Customer service is a joke. Never get anybody to do what they say they are doing. Talked to them again recently about canceling my service 5 months early. I was told that my equipment was obsolete and that could be why 1 camera didn't work. It's the same camera as the garage. They haven't had any issues with collecting full payment for 4 years when only 2/3 of the system works. Bottom line, you'll do better dealing with the extended warranty companies than Vivint.

Salesman came to the door. Initially was interested as we have been looking for a new security system but the man did not like the fact my husband wasn’t involved in the decision making and wanted to make sure he was fine with me moving forward with the sale insisting it’s a company policy for him to talk to both spouses. Proceeded to ask me metaphorical decision making questions on what my husband would approve of letting me do. Asked for a number on cost and proceeded to tell me he had to come inside and sit down to give me a number. Felt very uncomfortable and unprofessional. Ended up declining the service for obvious reasons.

He was very polite and very knowledgeable! Did a great job with customer service. I’d recommend him to work at anyone’s place.

Cancelled Vivint service due to moving out of state. Was not under any contract. Vivint still charging our credit card 75 days following the cancellation order which Vivint acknowledges. Spent more than an hour on the phone with Vivint customer service trying to resolve the billing issue. Got transfer after transfer and two disconnects. Vivint did not resolve the issue. Vivint customer service is non-existent. Cancelled the recurring charge with the credit card company. Reporting Vivint to state attorney general’s office of consumer affairs.

Everything was great from Liam's sales pitch to the installation.

Very helpful and didn't take long to install. Even helped get things started.

Mitchell and his install team are awesome; they were very helpful and very quick.

We decide to choose for our security system. Installation was quick and easy.

Be very careful if Vivint knocks on your door. Said they were "running a promotion." I was told since the house I am renting already had the wall panel, they could just upgrade for free if I put a sign in my yard. They neglected to tell me that after the first month they are going to CHARGE ME $4,000 for the equipment ON TOP OF THE MONTHLY FEE. Very shady sales tactic. Not transparent with pricing.

Extremely high pressure. Was told the cameras were cleared up after three days. I am in the security industry and I know that’s a lie. What I was shown was not what I got., I was told it wouldn’t hit my credit. It wasn’t a credit card or whatever but I have a line of credit on my credit now. I have notified them that I want to cancel by email. I’ve notified the technician I sent my letter in. I have read this is extremely hard to cancel. It all looks good at the beginning, but then after you start doing a research, you realize this company has a $20 million lawsuit against them. Terrible reviews on consumer sites like the Better Business Bureau. I was told that the customer service and all that was in Utah.

Very knowledgeable but sometimes doesn't take no for an a answer. But, did fine.

I want to say our sales guy Dutch and his girlfriend were very awesome. They explained everything in detail. I totally like how it's all one system with the cameras and with the house alarm. Desmond our Technician who installed everything did a great job and explained everything as well. The overall experience was unbelievable.

Great products! Easy to use! Installation was quick and my Vivint technician was super helpful and nice.

The technician Mr David was very professional, kind, courtesy and knowledgeable!!!

Professional, friendly, customer service skills is excellent!!

The marketing member who came by my house was friendly and knowledgeable about Vivint and their products. He helped me find the right products for my needs, and went above and beyond to get a good deal for me. It's only been a day since everything has been installed, but the ability to check the 24/7 footage of my cameras gives me peace of mind while I'm away. The installation took longer than I anticipated (almost 2 hours), but that was the fault of my wifi, not the technician. From purchase to install, the whole process took about 3 hours.

While the company provides good products and professional installation, the prices seem a bit inflated with long term punitive contracts that other companies do not still operate under.

We purchased our system and had it installed within a couple of hours. The technician and service representative were very helpful.

I have been a customer since 2021… I just had a representative came by house a few seconds ago in to me a flat lie by the name of Breanna **… He told me and husband that he was giving us a free outdoor camera but come to find out it wasn’t free at all that we were going to pay for it. Not what he had discussed from the beginning… Now he’s saying that he didn’t tell us that… Why would you lie to a loyal customer??? I’m thinking about discontinuing my service and going elsewhere with my business… I’m so done with this company.

I was impressed with the professionalism and personal service given by Derrick and Brian.

She was amazing! Friendly, fast, efficient and thorough!!

Excellent, professional, quick and efficient timing. Great experience.

Salesperson Francesco was very informative and patient. The Tech was very organized, worked fast and willing to answer any questions.

Everything went very well and the installer was very professional. I really appreciate him taking the time out to explain everything to me.

Agent was an absolute pleasure. If I didn't want the system I wouldn't have got it. She made it so convenient and easy for me to understand. I wouldn't have signed up if it wasn't for her.

I just got it, it work great for 8 hours and it started going offline, my driveway camera went offline but came back and my doorbell camera has been offline since early this morning. I'm waiting for help to fix it.

My installation technician was the BEST. His professionalism and knowledge of the product was top notch. Thank you, thank you, thank you.

Technician arrived early, was professional. Installed system. Instructed and left install area clean

The guys were great in setting up. Professional and friendly. Paid attention to placement and neatness. They also helped set up and informed me about personalization of equipment and my safety and how I would like my system to work alerting me. Extremely helpful and patient. First time with security system and they made it smooth, easy and fun.

Young man who came to my door was very informative and polite. The technician was very fast and efficient. I love the service and feel protected and safe with this system in my home.

I can't believe how easy, fast and effective this process was! Alex provided great information with details and answered all my questions. I had been thinking about getting an alarm system for awhile and my nephew who just got it, referred him to me. He called on time, presented all the info, answered all my questions and I signed up right then. Technician came in about an hour from our call and the installation was done the same day that we spoke which was amazing to me! Now three of my family members are using Vivint! Pricing is affordable and the add one Co/fire alarm and water sensor were really cool too!

Josh and Jo Jo were amazing! Very informative and polite. There was no pushy sales pitches, they just listened to our needs and answered my questions thoroughly. I chose Vivint because of the price and the coverage we received. I would recommend them to anyone.

Extremely professional. He is very knowledgeable about the equipment and install process. We couldn't be happier about the entire experience and how the cameras work. It is like what you are in the movies. It's crystal clear and it keeps 10 days of videos. We couldn't be happier!

All the Vivint employees were very customer oriented. They knew their jobs and got it done skillfully. I liked that it was done in the same day I ordered it. The system is easy to use, also.

I'm not usually one that takes to door to door salesman. I understand it's a job and someone must do it but I feel like it's an invasion on time and space. With that being said Isaac gave me a whole new perspective. This young man was polite, well mannered and very knowledgeable in the product he was selling. We've only had our system in for a day this far but we are happy we made the decision. I actually think I did sleep just a bit better last night knowing that the alarm system was watching and protecting us.

I had been exploring options for a security system. Vivint offers all that I had been looking for including a medic alert type device for my home and outdoor area. The price is right for my budget and the installation was same day.

Blake was very thorough with his explanation of the company, prices and procedures and installation with Hannah was quick!

Macon ** the sales representative, was great and explained everything to us. Jay the installer, was incredible. He worked so hard for hours.

Overall I had a good experience from start to finish. The salesman listened to my concerns and designed a plan to meet my needs. The technician was professional and explained how the device worked. The reason I gave a 4 rating instead of 5 is because there was an outage that prevented me from viewing the cameras. Imagine that happening upon completion of installation. It was resolved but my anxiety kicked in because my ring camera was removed. Also I was expecting the yard and window signs to be given but have to wait for them to be mailed.

I've only had the cameras for a day but I'm getting frustrated. The pic quality looks good at 1st glance but when I try to do a live view from my phone it keeps buffering, which defeats the purpose to me. I have 30 days as a trial period so I'm going to see how this works but if I can't view my property at will, what good is this service to me. Additionally, my rep & tech person forgot to leave me a sign.

Edward by Vivint did a flawless job with the installation from start to finish. He took the time strategically placing all the equipment.

The tech was awesome. He was friendly, explained everything and was quick.

Seamless installation. The technician, Jacob, was amazing! KEEP THIS GUY!!

They may be a fine company but once you are a customer you will have a lot of trouble getting out of your contract. I called and cancelled at the end of May and moved out of my house. They are insisting it takes 30 days to cancel and are now billing me for the month of June even though I had no service during the month of June. I had long ago paid off the money for the equipment. It takes a power company 1 day to stop. It takes a water company 1 day to stop. But it takes Vivint 30 days!

Quan Very professional. Very helpful. Walk me through how to use the service answer. All my questions would definitely recommend Vivint to other others.

Sales person explained everything well. I was most amazed by the speed at which my system was installed up and running.

Mr ** was excellent and the guys that came to install everything were the best. They explained everything but I need hands on to understand better.

Everyone did a great job. Very professional. Very helpful.

Vivint is a great service, I know of 4 owners who has the service and they are satisfied. From installation to usage. Your knowledgeable personnel, makes utilizing the equipment a pleasure.

My experience with the sales rep was a very pleasant experience!! He was so polite and explained everything step by step to where I understood everything! As for the installer. He as well was very polite and explained everything to me as well step by step on how to use everything and how it all works. ⭐ ⭐ ⭐ ⭐ ⭐

Robel explained everything.. Very professional, had patience answering our questions. Chase the technician who installed everything was amazing & friendly.

Emma was super. Great approach. Knowledgeable. Pleasant. Informative.

The real highlight for me was the Technician Travis ** (I believe that's how he spelt it). This Technician not only explained everything excellently as if I did not have any Technical know-how even if I did, but because of a very weird paperwork issue helped me get through the process of getting financing and actually getting me helped instead of rescheduling or canceling the install like many others might have done. He was a very helpful, professional, and very pleasant to work with. He recommended me things I asked about, as well as told me how noncompany related equipment that I had already purchased and had on hand rather than trying to convince me to buy a different set. I do also love the equipment, from the simplicity of operation, to the ability to customize multiple different facets of my home and equipment.

Exactly what I wanted based on a reference from a great source. Service was next to none! Installation was perfect-- recommended locations based on installers recommendations. Thank you!!!

The service technician who came to install the alarm system was very honest and up front. However the representative that signed me up omitted very important information 🤔😒. That's a Red flag for me. 😔

Derrick and Jade did an excellent job at explaining the equipment and what the best options were for our home, as well as installing everything with care and respect!

Isaiah Was Excellent, Respectful. He Was Wonderful.

Easy experience, helpful and professional and efficient technician, nice upgrade from our previous company.

The sales person Joel ** was very kind and helpful. Then the installer came and I'm sorry I can't remember what he told me his name was but he also was very kind and helped us understand and walked us through everything we needed to know about our doorbell and the system monitor. He was great. I would recommend this company and these two guys to anyone.

Very nice hi-tech equipment. Salesperson was great and very persistent. Installer was very nice and knowledgeable.

Very happy with the service and the technician very friendly and professional explaining everything to me and recommend other services. I appreciate it. Thank you Ryon.

Guys showed up on time. Was very professional and fast. Would highly recommend them if you’re looking for the best service.

I am very satisfied and I highly recommend. Also very patient and professional stuff

The technician was great. He know what he was doing, and he was friendly.

Easy and professional. All of the products we ordered are very modern and industry leading.

Positive experience from start to finish. Professional and friendly customer service and quick set up of security services.

Been a customer with Vivint for over 7 years and equipment was always solid. Knowledgeable and professional install in both homes.

Everything went smooth and well with the installation of products and setting cameras to my preference.