Vivint Reviews

Awesome service. Nice gentleman. Very professional and was in and out. Super convenient. Awesome service. Thank you so much Vivint!! Great customer service, was on time, waited for me when I was running a little late. Very happy with the service.

The agent was very professional and knowledgeable about the product and services. He also left us his card and let us know if we need anything or thought of something we didn’t ask we could call him directly and he would walk us through it. The agents were here on time and called 30 minutes before the visit. Very pleased.

We experienced amazing customer service by the technician and team. Very friendly and efficient. We received communication before technician arrived. Technician was very informative and answered all our questions.

Very professional and polite technicians. Very knowledgeable and helpful. Glad the company was recommended to me. I would recommend the company. Explained how to use in detail. Answered any questions I had.

The salesperson who sold me the system is a liar. He told me he would come back the next day and never did. He doesn’t even answer the phone. He tells you all these offers the company gives to new customers, and none of them are true. The rep's name is Jesse **. Never trust him.

Terrible customer service. I’ve been trying to cancel this service for over 4 months I had a credit of $1.76 and I kept trying to get them to cancel it and quit sending me a bill and I got a call from somebody wanting to know how the service was going and how happy I was with it and I told them I wasn’t that I was trying to cancel it and I got a bill today for $55. It’s supposed to have been canceled and was canceled for the last four months. Every time I call to cancel I get passed around to multiple people and all they want to do is keep me service on. My property is on the market and I have not lived at that property for four months. My next call is to the Better Business Bureau and the Attorney General’s office. Stay away people.

Beginning with Liz & Brandon initial visit and ending with Eli, the whole experience was extremely pleasant and positive. All 3 know their jobs and products. No guessing. They were so pleasant and patient explaining the product, answering all my questions sometimes a couple of times. They are huge assets to your company and wonderful representatives.

The Tech was so knowledgeable and so polite and was so awesome to have this guy as my tech. Being first time user for alarm he made it so easy for me to under and better ways to protect my family. He was so clean and did everything to perfection and I mean he put up everything so well and was so good at. I’m so grateful for such wonderful team to make sure I’m safe.

Technician C.J. provided exceptional service during my Vivint installation. He was very professional, extremely knowledgeable about both the product and the installation process, and took the time to be thorough every step of the way. C.J. kept his work area neat and clean, which I truly appreciated. He also gave clear and concise instructions on how to access and manage my equipment using the Vivint App. I definitely recommend Vivint, and especially technician C.J., for a job well done.

Good, one time, kept updated explain very good. Fast at everything. Very happy with tech. We switched from ADT and there were cheaper and better equipment for us. And very helpful in every aspect. Thank you.

I'm extremely troubled by the customer service and integrity of this company. I called the next day after installation to have system removed because I was aware of prior security services with Brinks of still being under contract and financial obligations. Was informed by Vivint rep I could receive a gift card to pay off balance with Brinks. I will be calling and filing report to Better Business Bureau.

I have been with Vivint for last seven years. Recently updated outdoor cameras, and video doorbell. I was promised $900 discount on five new equipments, but when technician came to install, he suggested I do not need replacement for one of the equipment. After installation, I called the customer service to update them that the one of the equipment was not installed so they should lower my payment for the equipments. I was told $500 discount was applied for the equipment that was not installed so they gave me only $400 discount instead of $900. I was not told discount applied on individual equipment, they just gave me total discount on total payment before installation. Above that, I have been having several problems with the cameras and video doorbell, which they are not able to fix.

Very polite and extremely knowledgeable installer. Explained everything I needed to know about the system and how to work it. I am extremely satisfied!! I will be recommending Vivint to my family and friends. It is very easy to use their system. I’m usually not good with understanding how to use new software systems. But I understand the first time that it was explained to me!! That’s a big plus.

Very professional staff and friendly. Received an upgrade equipment and it looks nicer and cleaner. Tech checked all sensors and made sure everything works properly. I will recommend Vivint to friends and family.

Five Star Experience, from my call to set up a plan to our great install process. Hunter was an amazing installer. I had this installed at my elderly father’s house so I could watch out. He took his time to talk thru our needs, then customized our plan, then walked thru the system after installed. He helped me set up my app. Very nice job Hunter!!

We had a wonderful experience with our installation. The main guy was training so we had two guys at our house. They were both very friendly and professional. They answered all my questions. Most importantly with me they installed everything very well. I was worried that there would be lots of noticeable wires and equipment but they tucked everything very seamlessly. That alone makes me want to leave 5 stars. Equipment itself is easy to use and the quality is amazing.

We were already interested in purchasing a doorbell camera and smart lock. For the price and ease of use, it was a no brainer. Jake was super helpful with setting us up with a great system. He walked us through each piece of equipment we were interested in. Julien installed the system quickly and accurately. Both were easy to talk with and had great customer service skills.

Vivint has a good selection for smart home. Salesperson and installer are very nice and professional. Each camera and door bell has good qualities of vision day and night. Very happy with the products.

Pleasant customer service! The gentleman that sold the service gave me great information and service tech installed and help me set up the app. Angel and Matthew are exceptional customer service and make you feel like family.

Excellent service. I would recommend to all my friends. The technician was very knowledgeable and explained the security systems with the utmost expertise. I am very happy we chose Vivint. Thank you again.

Alex was very professional and courteous! He explained things to us knowing this is our first time owning an alarm system! He gave us his business card and advised us if we needed help to reach out to him.

I am impressed with the ease and professional standards from initial contact to installing. The step by step guiding given me through installation. The excellent quality of the equipment used. I had Ring cameras prior to this install and they are not a patch on the Vivint camera and what they are capable of. Being a widow, I now feel safe and secure. I was not pushed into getting extra things, it made sense to though. My installer was well trained in his work and made no mess. Any visible wiring is secured neatly and tidily (this was only visible inside my garage for my driveway camera). My alarm panel have panic buttons and also is set up for duress too. I added an extra sensor and a smart lock to my original order.

I only had the system for 24 hours but so far so good. No problems and I'm very happy with it so far. Customer service is top notch. Best thing about this system is that I can use into lot and unlock the doors from my phone, that is very good feature. I like also like the upgraded smoke detector is best when I seen on the market and all the cameras of crystal clear best image I've seen so far

He did an awesome job. He explained everything with no misunderstandings. Yes, he explained each and everything that he was doing and yes, I recommend you guys to anyone who need cameras around the home or wherever it might be. Thank you guys for everything. I really appreciate it.

I had an excellent experience with Vivint Home Security. The professional installer did an outstanding job—very knowledgeable, efficient, and made sure everything was set up perfectly before leaving. I absolutely love the video doorbell and the spotlight camera; the video quality is great and they give me so much peace of mind. Overall, I’m extremely happy with the system and the service. Highly recommend Vivint!

I got the system installed in my house. The salesman was kind of misleading because they never really explained price. However when guy came to install system he was very knowledgeable about everything and explained to me better what was going on. Took the time and patience to tell me the benefits and why this option is better and more secure than cheaper products and services. I am very happy and pleased with service. Thanks to Vince the tech who came out to do installation.

She is very professional and consistently thorough in her approach. She takes the time to clearly explain what she is doing, the reasoning behind it, and how the process works, which helps build understanding and confidence. Her attention to detail, clear communication, and professionalism are evident at all times.

Explanation of company history and business was helpful; as did not know about VIVINT. Reps were very knowledgeable about industry and standards; did best to explain areas unclear as to clear up past negative experiences with other companies. Provided updated information and guidance on systems and recommendations; given 60-days to ensure expectations are met.

Install window 8AM-noon. Tech arrives at noon for a 3-4 hour install. Leaves my house with work unfinished at 10:30PM. Left sawdust, etc. for me to clean. No supervisor follow up. This was a Friday install.

Sales reps and technician were friendly and resourceful. They took their time to make sure I understood everything about the company and system. I would definitely recommend this company to family and friends.

The tech was awesome. I had a later arrival and was supposed to go do something real quick. He worked on my system outside while I went to handle something and when I got back had everything up and running I need a replacement doorbell camera.. aside from that I can’t say enough positive feedback about my technician. I seem to have forgot his name cause I was so impressed with his work. His name has slipped my mind.. but truly amazing technician. His representation makes your company look amazing. Please give him a reward for amazing experience and encounter. I wish all my encounters with techs and company representatives are cleaned like him..

Best service. Very knowledgeable technician. It was very clean installation of the product. We like finishing up all wiring. Very fast service and I can see everything around house and feeling safer and happy.

I had an excellent experience with the technician who came to my home, and I feel it is important to share how professional and knowledgeable he was throughout the entire visit. From the moment he arrived, he was punctual, courteous, and very respectful of my home. He took the time to listen carefully to my concerns and asked thoughtful questions to fully understand the situation before starting any work.

The technician was very professional. After the third rescheduling with customer service I was finally able to get the install done. The technician went all out to make sure that I understood what he was doing and walked me through the process of installing and operating the equipment.

The technicians that installed the equipment were very knowledgeable and courteous. Their customer service skills were top notch. From the moment that the entered my house to the time they left they exemplified what it means to be professional.

The installation went rather easily and quickly. The young man who did it explained everything it was doing. How it would work. How it would remind me of things I would need to do before I left the house. Make sure I understood everything and very pleased with it so far.

Brigham was very professional and definitely knew his stuff. The install was smooth, it looks great, and the explanation was absolutely on point. I am excited with my new system and you all have a great employee with Brigham.

Great experience, incredibly helpful techs! Definitely would recommend for any future home owners looking for security solutions. Easy to understand technology and apps as well as helpful online tools.

Vivint was a very good experience. They made everything simple and arrived when they said they would. My installer was professional and knowledgeable and explained everything. Couldn’t ask for a better experience!

From sales to install, everyone was professional and friendly while making sure everything I asked for was done correctly with minimal holes. Very good staff. I'm new to the service but excited to have all the comfort of knowing my home is being monitored.

Vivint conned me out of my money. The sales rep assured me I would be paying less a month than I was paying at ADT. Not only was that a lie but, I’m paying 70$ more per month and locked in for years. It’s sad that you’re doing the working class like this. I feel helpless and violated.

DO NOT BUY. The video cameras are absolutely terrible with play back! Trust me you will be dead before the video loads and you are able to see what is going on/a person could rob your entire house while you are away. I paid over $3000.00 for my entire system, a complete waste of money. I constantly have to call and have them reboot something on their end. I will never buy this system again. I will say the monitoring aspect is spot on. They call and text as soon as the alarm goes off.

My sales representative was very informative and helpful. He answered all My questions and was able to get all the equipment up in running with ease. The company is very responsive and also helpful. I am enjoying my service.

We had a great experience with Vivint from start to finish. The system itself is easy to use and gives us so much peace of mind. What really made the experience exceptional was our technician, Trent. He was incredibly knowledgeable, patient, and took the time to explain everything clearly. He made sure we felt comfortable and confident using the system before he left. Truly top-notch service—highly recommend Vivint and especially Trent!

It was a nice experience. Everyone was courteous professional. They took great care on installation, the equipment they use is topnotch quality, they even took the time on explaining how to navigate our new system.

I thought that working with my older home would be impossible to install this complicated equipment. I was wrong! ALL the devices were placed in a timely manner. The tech then taught my husband and me how to set everything up on our computer and cell phones. It was so easy and the tech was patient with our lack of understanding on how to use computers. We are happy and feel secure.

We chose Vivint based off of customer reviews and we are happy we chose them. The system is very easy to use. We feel more secure now at home and when we are away. The technician was very helpful during the entire process and helped explain very well!

I am very pleased with my video system. I have the doorbell camera and two cameras. Knowing that I have the security system monitoring makes me feel very safe these days. Vivint is a great video system.

David is excellent, he knows what he is doing, plus he has a way of making the customer feel we are as competent he is. He took the time to explain how it functions and left us his phone number for when we have questions.

Jacob- (Utah). He single-handedly may be the reason why I stay with this security company. His customer service, tone, level of compassion is second to NONE! He needs a PROMOTION. Pardon me for saying that it is quite dreadful as a client that you have to keep calling back to get a new person every time you call to address the same problem. If I could pick back up where I left off from (WITH JACOB) then this would have been such a lovely process. My problem was not fixed, however my trust in knowing that it will be resolved (BECAUSE OF JACOB) has been restored.

Russell was very informative and approachable. He helped me understand everything that I needed to know about my system, walk me through the process and answered every question that I had professionally and informative. He was a very professional person to work with.

Vivint customers service is terrible and they don’t handle things and issues in a timely manner. They give you the run around. Customer service reps are rude and if I knew then what I know now I would of stayed with ADT. They all the the same. Beware and keep good documentation to the people you talk to. I will not be referring any one to Vivint.

Sales and installation process were friendly, professional, and geared to meet my needs. The product is easy to understand and use. Already feeling safer in my home. Happy the process was smooth and stress-free.

Great and reliable service and customer service. Highly recommended them for all your camera and surveillance needs. Tech was professional and understanding on how I wanted all the equipment. He hide the wires the most he could and installed everything with patience and calming. Thank you Corey from Odessa for your professionalism and being spot on with the service and install.

The team who came out was very helpful in understanding what the equipment does and pricing. Instructions were clear and the team was very nice. The young man who installed the equipment was very patient and he made sure I knew how to operate the equipment.

Our Vivint technician did an amazing job. He was punctual, professional, and took the time to walk us through the system and answer all our questions. Everything works flawlessly, and the service exceeded our expectations.

I was told by csr that rental property we just moved into had a system consisting of a doorbell, keyless entry, and two cameras that were on front of home. I signed up because we wanted access to two front cameras only to find out after we signed up that only the doorbell was with Vivint and nothing else. I immediately said I would like to cancel this now because I don’t need the doorbell, but was transferred over and over until I was finally told that dept was closed. Then csr tried to sell me two cameras. I’ve been trying to cancel service for a week now and nobody can help me.

My security system is amazing even better than I imagined. I sleep way better knowing I’m safely protected in my own home. Technician was amazing, super kind and thorough and knowledgeable in his job. Communications and changes were so easy to do especially due to moving changing the system location for installation was so easy.

Super friendly knowledgeable and supportive. Their genuine concern for the safety of our families is amazing. I felt the concern from the beginning when Jake came to the door to when Brian his manager came by and even the tech who was super friendly as quick as well. He went over and beyond.

Zane was absolutely excellent. He installed everything with perfection. Zane walked me through every steps with patience while making sure I understand every step. We had to call customer service a couple of times. Hopefully everything was properly setup of the billing. As for Zane I recommend him to install any customer system. He is one the best I have met.

Gavin ** installed my security system and he did an amazing job! Super friends and informative, helped me understand the technology since this was my first time getting security (first time home buyer)! I would definitely recommend them to my friends and family! Thank you!

My experience was great, very professional, informative & thorough with the installation process— also didn’t take long at all; I'm personally not always the best with technology but this system is simple to use and extremely helpful. Would most definitely recommend to friends & family.

I am a loyal customer and had been w/ ADT for 12 years however over the past two years, their service has declined. I remember from a formal Co Worker how satisfied she is with Vivint. The customer service has been exceptional since the moment I called. Today's visit was indicative of what good customer service should be. I appreciate the thorough set up and the gentlemen that came worked well as a team. Additionally, the entire process was simple.

The technician who installed our Vivint service was very informative and knowledgeable about the system. He explained everything well and made sure I understood how the equipment worked, which I appreciated. However, his professionalism fell short when it came to care and cleanliness. During the installation, my curtain rod was broken and I was not notified. When fishing the cord through the wall, my doorbell was left on the ground, and a camera that was already installed was placed in the grass. My previous control panel and trash were also left laying on the floor. I felt like the focus was more on completing the job and getting paid rather than being respectful of my home and my belongings. Better attention to detail and care for customers’ property would have made this a much better experience.

Both Noah in Sales and the installer Bret were very helpful and pleasant. Noah gave full transparency and laid out all Vivint had to offer. Bret did a GREAT job installing our system quickly the same day we purchased and the install was definitely up to our standards. Would definitely recommend.

Overall, the installation was smooth. I will say that not all of the proper information was communicated by the sales team. But that is not what impacted the install. The install was smooth, there was no mess, and the installer was friendly, professional, detailed, and fast.

Our tech Chris was great, he was very knowledgeable about the system. He explained everything he was going to do. He also explained the equipment he was installing. He was very friendly and polite. My 4yr old artistic grandson told his he was doing a great job. Thank you Chris..

Tech was super helpful from the time he got there. He was able to explain, walk through, and troubleshoot. He cleaned everything up and double checked everything too. I was super happy with the service.

Our salesperson, Brian was great. He explained the benefits and answered all of our questions quickly. I loved that he was accommodating with scheduling to go over everything with my mother as well, since we make decisions for our house together. Our installation tech, Michael was amazing as well. He was able to arrive less than an hour after our sales agreement was completed, get all of our equipment installed, and even offered thoughts and opinions on placement to give us the best coverage with the equipment.

VIVINT so far has been the best decision I have ever made. Affordable. Easy to navigate equipment. I am very happy with my purchase. Would highly recommend. Installation was fast, service representative was very helpful and explained everything to me. He was great!

Mike was my tech and was very informative and took his time with explaining. He told me step-by-step on what we had. We did a walk-through. He was very diligent and everything. He tested everything before he left. Now use the error of time my time to mess up.😃 I’m glad I picked them. If you ever have the service and you know someone that has a service take the referral package. Refer somebody they look out for you. They can finance it. It’s great and it runs by solar and not buy Internet so if a storm comes in, you don’t lose power. You don’t lose access to your alarm system. Happy New Year.

Fantastic fast, efficient, and professional service! I’m impressed with how quickly they came out to set up service at my property and am thoroughly impressed with their professionalism and thoroughness! Zach, the sales rep was fast and honest, and Eric, the technician came right away and thoroughly showed us the set up process and taught us how to use the app and home devices!

Our tech was patient and helpful. He answered our questions to the best of his ability. We had little experience and not once did we experience frustration from him. We also appreciated his knowledge of the product.

I'm Kim ** and I had my Vivint home security system installed in less than an hour and a half. It was not installed using the internet which I was very impressed. Very knowledgeable installer. I was also very impressed by the pricing.

Was told the installation service would be fully completed within 2 hours and the technician left and was not able to complete the installation. Said that he will follow up on Monday to fix the “issue”.

Clean installs, very informative technicians and continued customer service. Covers all my entry and exit points and the system has so many customization to fit my schedule and I can get real time feed and convenience of everything on the app.

Technician was knowledgeable and very helpful in suggesting alternatives to secure our home. Installation was painless and actually enjoyable. Kyler was very personable and knew his business. This is the second system he has installed for us and we highly recommend him if you need a security system.

Vivint customer over four yrs. If you need help the best thing you're going to get is DIY instructions to try to fix it yourself. My neighbors beeps when I Walk out my door across the park sometimes mine will recognize me when I walk by it. Notifications Won't go past chain link fence.

So far so good. Very easy system to use and the installer was very professional and informative. The alarm system is very user friendly and I like that I can arm and disarm from my phone. This is a company I would highly recommend.

The people were very nice. They explained everything very clear. We knew what to expect. I looked into other companies and it took us over a year to choose. Their price when I looked the first time was not affordable however, when they came around, it was very affordable.

My experience with Vivint has been nothing short of outstanding. From the moment the Sales Representative arrived, I felt like I was in good hands. They took the time to understand exactly what I needed for my home, explained every product in detail, and never made me feel pressured or rushed. Their knowledge, patience, and professionalism immediately stood out. They helped me customize a system that made sense for my home and budget, and they made sure I understood all the features before moving forward.

The Promotion & Technical employees were personable & efficient… I look forward to trying out this service… So far, the app etc seems very user friendly. ;) We’re hopeful this service will work for us.

Tech Ariel was a few minutes early, went over some options, asked questions, and got to work. Gave me a good rundown of how the system works and what to expect. He didn't leave a mess either. I wish more installers had his temperament and good attitude!

I’ve had Vivint for 10 plus years. Sold my home and tried to cancel service. It’s been 3 months. Made dozens of phone calls to Philippines. Put on hold for long periods. Do not do business with this company. You will regret it.

I recently bought my house and brought with me my Vivint system to my new address. The first time around I was very pleased with my technician Ronald ** and I’m so happy I got him again for my new move in!!! He was able to give me a new customization for my house and he took care of it. I love the upgrade and once again he made my experience so easy for me!!! He made sure to walk me through to any questions I had on how my system works and he didn’t leave until all my questions were answered.

Great company to use to protect our home or business. Price is right for equipment that is ready for home. Also tech that came to install the equipment did it in a timely manner. I would recommend this company to family and friends. Thank you.

I had a wonderful experience with Vivint. The entire transaction was smooth, and everything was well explained, providing me with clear information on all the available options. I truly appreciate the attention to detail and transparency during the process. Moreover, I want to give a special shoutout to Kristopher, the installer. He was not only incredibly knowledgeable about the system, but also very friendly, making the installation process a breeze. Overall, I'm very satisfied with my experience and highly recommend Vivint for anyone looking for a reliable home security solution!

I would recommend anyone to do service. The young man that came out were very professional and on time, make sure everything was working and make sure that I understood how to work everything and make sure my camera and sensor was working right.

My Vivint technician did an excellent job! He took his time explaining every feature, broke down the pricing clearly, and helped me choose the best options for my home without pushing anything I didn’t need. Professional, knowledgeable, and very patient. I feel much safer and confident with my system now. Highly recommend!

Doug was punctual upon arrival as he mentioned with his courtesy text/phone call. He was cordial in his greeting and his departure. He explained the install process in simple and easily understandable literature and vernacular. He worked quietl. Not interrupting my wife’s daily routine. I appreciate his organizational set up and his clean up at the end. You would not have noticed he was ever in the home except the quality install work left behind. He even intercepted a possible conflict that could have resulted because of an apparent double booking when a second Vivint installer arrived. He assured us, it seldom if ever happens, to not worry. There would be no delay with the install or service. We could not have asked for a more professional or better installer than Doug.

Mark was on time, was very nice, was patient, told us that by step how to use it. He does his work very well. He gets a A+ from me and even gave me extra chords. I really like his service. I would recommend his service to family and friends. Thank you Mark

Amazing working with Jayson, he was incredibly informative and skilled with the electronic technology aspects of the process. Answered all my questions and helped me setup and test the system with ease. 15/10 ✨️✨️✨️✨️✨️

I’ve only had Vivint for a day, but so far I’m really happy with it. The system was easy to use, and everything works smoothly. I’m especially impressed with the person who installed it — Uriah was professional, helpful, and made the whole process super easy. Great experience so far!

Do not install Vivint in your home! Now I do not have a property to install, they have threaten me and will not stop charging me monthly when I do not owe Vivint! I was told I could never cancel service although I paid thousands for the equipment! On OCT 10, 2025, I requested service be discontinued and had a technician to remove the equipment from the rental property.

Had a great experience with Vivint! My installer, Bobby, was so kind, educated, and helpful! He installed everything very quickly, and was sure to talk me through things and answer any questions I had.

I recently had the pleasure of working with Everin, and I can confidently say that the entire experience was exceptional from beginning to end. From the moment he arrived, he demonstrated professionalism, warmth, and genuine care for the work he was performing. He was extremely informative throughout the process, explaining each step clearly and making sure I fully understood what was being done and why. His patience stood out the most—no matter how many questions I had, he never rushed me or made me feel like a burden. Instead, he took the time to walk me through everything with kindness and clarity.

Vivint is, without question, the most frustrating and unprofessional security company I’ve ever dealt with. Their customer service is awful, not just unhelpful, but downright rude. They constantly call for “check-ins,” and when I politely decline their surveys, I’ve been berated. I’ve literally been asked, “Why wouldn’t you want to help other people?” and “Why wouldn’t you want to help me?” Absolutely unacceptable behavior from any company, let alone one selling “security.”

The entire experience, starting from my initial inquiry until the service installation was a pleasant experience. I give Daniel, our technician stars. Very impressive. Will definitely recommend to others.

I researched a lot of different companies when looking for a security system. Vivint was one that not only had great pricing. But also great representative that helped me with the purchase. The technician that installed my system was knowledgeable and friendly. I would recommend them to anyone.

I was with Vivint for 10 years. After 5 years when my equipment was paid off it started not working properly and really sucked. I called to cancel and was offered a 22 dollar a month plan just to keep the service going so I could still use the cameras. That was fine for awhile, then I started getting false alarms a lot and even had the fire dept sent twice. I finally switched over to a different camera system, and so came the time to call and cancel my service. I spent 53 min on a phone call trying to cancel the service. I probably said no I don't want that or no I'm not interested over 100 times. And they still kept trying to offer me something to stay. they do not listen to their customers, hell they don't listen to anyone. I would never recommend this company to anyone ever in my life. they are way to over priced, and it take s an act of GOD to cancel. But in case anyone does not want to go through what I just did.

Mario is absolutely fabulous. He worked so quickly to install my system that includes 6 cameras, various detectors, doorbell, thermostat replacement and dashboard despite the lack of accessible electric outlets. Everything was seamless to me. He also explained how to use it and answered all questions. Very professional and friendly.

Our experience with the Vibrant representative was outstanding. He was incredibly kind, respectful, and attentive to our needs. He took the time to help us thoroughly and made sure all of our questions were answered. His professionalism and customer-focused approach made the entire interaction smooth and enjoyable. Truly excellent service.

Our technician Slater did an amazing job setting up our security system. He was incredibly knowledgeable and walked us through everything so we understood how it all worked. On top of that, he was friendly, professional, and made the whole process super easy. We really appreciate his great work and would definitely recommend him to anyone needing security system help!

Christina was amazing! She walked me through everything and was extremely knowledgeable. She was able to answer all my questions, she even went above and beyond to replace all my batteries and also suggested extra safety features.

I haven’t had any truly bad experiences, but I do think the business practices could be better. My experience with Vivint has been mixed. I’ve had a front door camera for years that alerts at the slightest movement, sensors that were suddenly “no longer compatible,” and other equipment I was told was obsolete—only for it to become usable again after the new parent company took over.

Was referred to Vivint by my sister. My best friend also has Vivint. Have only heard great things about it! Conrad was great! Service has been great so far! Install didn’t take long and Conrad was very informative! Will definitely recommend to family/friends!

Vivint is a horrible security company, don't trust them to keep your home safe!!! I made that horrible mistake only to be hacked several times, my panel was overridden multiple times to trigger my alarm, sent the police to my home from false alarms. Their secure panel flaws are the panel encryption options are a 4 digit number only and cell phone based. They removed web based options several years ago, and when your cellphone gets compromised which is the only option you have to use their service.... they blame your cell phone company or your phone!!!! My videos were deleted constantly and trespass onto my property occurred several times with the video footage being removed or the video footage was altered.

Our technician Ferdinand was great. He explained all the options. He listened to our concerns and never pressured me to buy something I didn’t want. The system and app seem pretty easy to use. I also liked the camera and the sensors.

I really appreciated how Isaac provided great instruction and clarity when explaining the systems. I really particularly enjoyed how he suggested different camera angles that I did not even think about. Something that stood out to me was when Isaac said that he treats my house as if it was his house. Overall, it was a pleasure to have him and his knowledge.

It was easy, and didn't feel salesie like a lot of installs do. Phillip helped with everything and went above and beyond everything. Only negative was having to rerun my credit. But that's not on him. He was perfect, couldn't ask for better service, and the equipment works perfectly fine.

Anyone who can stay away from this company please make it a whole ecosystem designed so that suffering, worry and disenchantment flourish. The worst decision I have made when it comes to acquiring a service if you can call it that.

It has only been a week. Door alarms installed on wrong doors. No return calls as indicated by sales person. 3 sheets to the wind. No instruction or education on systems installed, settings changes after update and now chimes and bells going off that I disabled. Phone panel /app do not sync. The tech I spoke with was patient and professional despite my frustration (positive). I felt more secure before this system. I can understand hiccups but within a week? ....Good luck.

I signed up for Vivint specifically for the discount on insurance, and my install tech Benjamin was such a professional during install and walked me through setting up an account and the features I had purchased and at the end of my experience I was happy with my decision to go with Vivint.

This is not a ring camera. That’s what I first initially wanted to purchase and the salesperson didn’t explain that to me however, the installer did and it’s hardwired to your house so you don’t have to change out batteries or anything but it. He was very efficient installing it. He eased my mind with having to drill the holes in the wall, etc. Everything worked out fine.

Been with Vivint for close to 10 years, finally did some upgrades, everything went smooth save for 1 thing, the te is didn't close a gate and had to go track down one of my dogs, so they could work on that one aspect of the.customer facing side

I want to begin by acknowledging that Vivint’s technology and camera quality are generally solid. Unfortunately, the positive aspects end there. My experience with their sales tactics and customer service has been extremely disappointing. When I purchased the system, both the sales representative and the technician assured me that, because I was living in a rental property, they would repair any holes and restore everything to its original condition when I moved out. This was a critical point for me—especially since the exterior installation required drilling into areas exposed to the elements. Had I known I would ultimately be responsible for repairing this damage myself, I would not have moved forward with the purchase.

Just moving in. Still getting used to having my own. It's been good so far. I enjoy being in my own space. Love the big space. It's quiet around. No loud neighbors. Just ready to start my new beginnings in my new home.

Sean was not only knowledgeable about the products and full system, extremely quick during installation! Fully respected my home, cleaned up as if he were never there, and recommended a few more affordable features to improve the security of my home.

Ever since I got Vivint, I feel like Buddy the Elf personally watches over my home (minus the maple syrup spaghetti). The security cameras are so clear, I’m pretty sure I could spot Santa and all eight reindeer landing on my roof. If a raccoon even thinks about touching my trash can, Vivint sends me an alert faster than Buddy can yell “SANTA!!! I KNOW HIM!!!” Setup was smoother than sliding through the seven levels of the candy cane forest, through the sea of swirly-twirly gumdrops, and out the Lincoln Tunnel.

Technician, Brandon, was great! He worked with professionalism and answered any questions my spouse had. He explained with ease, how to use the system and again answered any questions we had. I recommend!

I switched from another company after a awful experience and this company made it all better. I took time to ask all the questions and they were very kind and listened to my concerns and for that I am truly grateful.

Brittani ** was absolutely amazing. She walked me through the steps to get my services transferred and activated. She was very polite and informative. She made sure that my services are activated before getting off the phone with me. She answered all my questions and concerns promptly. She was great.!

Very good great company and good customer service support. Very helpful. He came to my house and was fast and reliable. Walked me through the process of how everything works. Great job. Thank you. We love it.

Rep was awesome, fast and accurate. He make sure I understood every detail. I would recommend his tech to anyone. The job time was 5 hrs. He completed in 3. Wonderful. Also very knowledgeable of his work.

Both representative and tech were very professional, helpful and friendly. I appreciated their patience. They explained patiently on how new cameras would operated and help me with the app. And asked if I had any questions regarding system.

The technician was friendly and quick with installation and I have been with Vivint for 11 years. They're great and help me feel safe at home. We added cameras this year and the automatic lock, being able to lock or unlock the doors from our phone is a big help.

I'm giving 5 starts to my technician Ricardo, he was very nice and professional. He did an amazing Job. There was some miscommunication with the sales reps. They promised some stuff that was not included. At the end we decided to keep the service.

I have been trying to cancel service for 3 to 5 months. I paid for all equipment. After no charges on account they said it take 3 days to cancel. NOT TRUE. They charged me again and do the same all over again. Think about it. Vivint security will change charge to keep your service to lower. Put me on hold another 4 more times and I specifically say I don’t want the service anymore. I bought a home and hoa comes with alarm system. I no longer have lived or used the home or system for 2 months but they kept a .01 cent charge on my account so that when I call in now the .01 became $_40.00 until I pay that then they will close it. I did pay the first time but I no longer will pay charges for keeping me hostage with a company that force you to continue the services.

Quick, thorough and professional and patient with instructing us on how to use the system. Made mindful recommendations on sensor placement and how to install doorbell that would have the least effect on our newly constructed doorway.

Outstanding all around! Great system, easy to use and very customizable. Technician, Aaron ** knocked it out of the park! Thanks Vivint! I ended up with three cameras plus doorbell camera and plenty of door and window sensors.

Great customer service and the system is easy to use unlike other systems. Service technician was very knowledgeable and friendly. The sales representative did not hide anything from me. I got what was told and no hidden fees.

Everyone from Sales to the technician was extremely friendly and professional. I have already referred them to my neighbors (that just recently purchased the home next door). They didn't delay. I also told them about a few new subdivisions.

Issac came to our home today for our alarm installation and education. Issac was very professional and courteous. Issac's installation was very seamless. You can't hardly see any wires or signs of his visit to our home. Issac finished in a relatively short period of time and then proceeded to explain how to use the system. Issac made the process very simple and pleasant. Issac also shared other options for my family to save money.

Sales team was great and had an installer on-site within an hour. I switched over specifically for the camera quality which is awesome! The installers was efficient and smooth, professional and polite. Highly recommend!

This is my first time with a home security system and my first experience with Vivint. My technician was Chad and he was excellent. He was very friendly and also very informative. His work was professional and clean. I would definitely recommend Vivint to my friends.

Citizens of El Paso TX please be aware of this Darrian ** or any one from Vivint who doesn’t send you a text message to authorize and accept the charges for their security system, he harrass people until you accept to talk to him and tell you a buchn of lies just to get your account and if you missing some equipment or you don’t agree with the prices or the bill, he stopped answering your calls or text messages, he offers you a one free month on my case. He told me 3 months and because he just asked you to sign electronically whatever he don’t explain to you what it is. You can’t see that you only have 3 days to cancel if you're not happy with the bullshit he said or sell you.

My installer was AMAZING!! He gave me options and was honest about the install. I didn't think about the stoneface on the outside of my house and he told me there wouldn't be a way to connect the doorbell properly. Most people these days would have tried and jacked up the wall. Instead we swapped out for another camera. He also made sure the cameras were facing how I wanted them and showed me how to set the boundaries so that it doesn't go off with every car passing. He made sure everything worked as it should and answered all my questions. Showed me how to set and change everything as well. Very friendly even when he was having a couple issues.

My experience with Vivint was great! Our installer, Mr Francisco **, was fantastic! Very professional, knowledgeable and pleasant. Vivint Co is a great security system company. I would recommend to everyone.

Best quote I got from any company. Easy to work with and the installation tech was very professional. He taught me how to use the equipment which is very easy to use. My kids absolutely love the doorbell chimes I am able to use.

Great technician. Very professional. I will recommend your service. Had a great experience. Every thing was explained and the technician guided us every step of the way in the process. We are very happy with our new alarm system.

The installers came on the same day and quickly did their job with no disruption to us. They were friendly and very professional. They also cleaned up the dust they made by drilling holes for the new camera.

I recently moved into a residence with a Vivint security system installed, which we were pretty happy about nowadays to have security system with cameras. I was having trouble setting up the wall mount so they sent a technician Mark out. Super friendly and professional. Came out explained everything to me in details. Got the system back up and running properly and walk Me step through step on how to use. The equipment was very friendly professional. Would definitely recommend this company for anybody wanting to get a home security system. Very easy to use. Self-explanatory. Their employees were very easy to work with. I’m definitely going to have Mark out to install some additional cameras on our house. We just want to say thank you again.

Technician was very kind and helpful. He explained in detail everything concerning the bill and how to use the equipments and what we need in our home. As a first-time user, I'm very pleased with the service.

Great service by the technician. He was very professional and knowledgeable about the system. I would recommend him to install for others. My initial thoughts were not to write a review but I wanted to make sure that this technician was commended for his work.

The salesman introduced cyber Monday promotion items doesn’t added to my installation. When I asked, they said that it will increase monthly service fees…. But the salesman never mentioned it. Feeling the salesman’s explanation doesn’t match the final results.

First I want to tell you about the technician! If I could give 100 stars, Greggory ** made my experience so awesome. He arrived on time to an AM APPOINTMENT. He explained service in great detail. Even though I was a little he patiently waited without being rude. Gregory treated me like I arrived at the same time. I loved his customer service. Very polite! The install was quick and thorough…. For a single lady he made me feel safe on using the equipment in an emergency. I had ADT before and Vivint gives you so much bang for your buck and so many added features. I feel secure in my property! God bless this service.

Great sales representative, he explained everything well and helped us get the right package. The tech was great as well. She got everything connected and explained the use of the system. Everything was done within a few of hours from sign up to installation.

Loyal 5-year customer relocated from Texas to NH. Vivint cannot service my new address but attempted to charge $1,500+ early termination for a contract I never signed. Supervisor agreed this was unreasonable and personally promised account closure at zero cost. Promise was not honored. Two months later: late notices. Three months later: collections agency demanding more than originally stated. Made 15+ attempts to resolve via their calls (each putting me on 30+ min hold) and my own calls (30-45 min waits). Never resolved. Referred 10+ customers over the years. This is inexcusable treatment. Company does not stand behind supervisor promises.

Overall a 4. Customer reps are nice. Monthly fee is competitive. Equipment is too expensive and often malfunctions. I’ve had to tape my doorbell together for over a year and the camera works sometimes, but more consistently in the past six months or so.

Very pleased with our overall experience with Vivint! Our technician, Walid **, was both professional /informative, made sure all questions were answered as well as a tutorial! Would recommend both service/installer to friends/family

The installer was super nice. Courteous, efficient, explained everything thoroughly and got it all installed in a timely manner. He answered all the questions I had with great knowledge and detail. Thank you.

Cody my technician has a master degree in this field. He knows everything about my needs and explains everything so fluently. I really appreciate his expertise, now I can have a better understanding of my system.

They sell defective merchandise and can’t fix anything. I had to change the battery in my smoke detector. After I changed the battery, the smoke/CO detector continuously disconnects from the panel (every 8-12 hours). The tech support can’t seem to understand my problem, let alone fix it. A big reason I have the system is for the fire and CO monitoring. It’s a shame that Vivint can’t seem to overcome a basic battery change.

Had no problems with Vivint until I tried to cancel. Paid them in full. Then got charged multiple months afterwards. Then called to "cancel " a second time.. They simply put high pressure sales people on the phone who refused to let me cancel. They then transferred me from "department to department" several times; each claiming they cannot cancel the service. Then they claimed I still owed money with their credit union. So I conference in the credit union. The credit union stated the system was paid off in full and gave the date... Then the Vivint rep asked the bank "are you sure its paid off in full?".. Then with the bank still on the line the Vivint rep again tried to get me to transfer the service to my new home. The nerve of these people. Still no refund for the money vivint charged me over multiple months after being paid in full. Terrible service to cancel. Do not under any circumstances use this company. Worst customer service I've ever heard of.

My appointment with Vivint was on a Wednesday, was a no show, did not call. Also I had it Finance but after three hours with the technician on the phone with customer support I ended up paying for it outright. Not to mention I didn't get everything I should have.

Elizabeth and Jose were very professional, patient, and very clear in their explanations and guidance. Easy to converse with and made us very comfortable. So far we are happy with the product. I enjoy using the cameras to view outside.

Technician Eric J was very efficient and professional. Installed our security system like a pro. Answered all our questions. Walked us through set up and linking our phones. Very impressed. Feeling secure! Thanks Vivint and Eric J.

Ian was great. Transparent on pricing and technical information. Gave great advice! We’re excited about our new system and look forward to him coming back and finishing it off with the missing items soon.

Hi! I just wanted to take a moment to say thank you to the Vivint team. The installation at my home yesterday was amazing. The techs were professional, patient, and made sure everything was set up perfectly. I really appreciate the great customer service — it made me feel confident and secure in my home. Thank you again for going above and beyond! ❤️

5/5 Stars! Excellent service from the technician! They were professional, knowledgeable, and installed our security system perfectly. Fast, clean, and everything works great. Highly recommend their work!

My serviceman from Vivint, Jose **, was prompt, knowledgeable, friendly and efficient. He cleaned up all the boxes and packaging. He explained everything in great detail and made sure I knew how to work the alarm before he left.

Say this at my daughter's house and feel in love with it, called on Friday and Saturday it was installed, So far everything is to my liking, very impressed with Mike the technician. Great experience. I will recommend to family and friends.

Vivint provided great value and is getting me more for my money. Everyone I dealt with was very kind and helpful. They completed the install of my new alarm system the day of. Very happy with the cameras and sensors. Enjoy the smart features of the app.

One of the best decisions I’ve made this year. Customer service was great. He explained everything very patient and I will definitely recommend to my friends and family. Customer service seems to be missed, but they did not miss.

Great customer service and professionalism. Properly installed equipment and informed customer of service. Finished service in good timely manner. Equipment in perfect condition and quality. I will recommend to other consumers.

Excellent service! The tech arrived at my home on time and was amazing with explaining the details of the services provided and was patient with all my questions. Would highly recommend Vivint Services!

Excellent customer service. The technician was professional with company uniform on, he had his identification badge and the setup experience was easy, he went over and beyond with patience and kindness throughout the experience. I feel safer now.

The Vivint technician was extremely professional, friendly, and kind. He clearly explained every device, answered all my questions, and made sure everything worked perfectly. Amazing service, thank you!

Thank you for sending on my security system. Thank you for providing the service and customer service and being very helpful setting up my security system and help me set up the app overall, the technician was very helpful.

Eric, the technician was absolutely amazing. He was very thorough and explaining everything and very efficient and quick cleaning as he went, which made for an overall wonderful experience. I would highly recommend Vivint.

Bobby walks me through everything and I’m well satisfied with his work ethic. He’s very knowledgeable in every aspect and very helpful in educating me. He installed sensors on all doors in and out and windows that are open. He also recommended a couple of things that make sense and it’s for my protection and safety.

I am very pleased to have y'all and I will tell my friends about y'all and I really appreciate everything that y'all work did. I was very grateful to get in contact with y'all and everything he do was very grateful. I will give him 100 a.

Our technician was very professional and patient in educating us how everything works. My husband told the tech what he wanted in the perimeter and was taken care of. The price for peace is reasonable.

Installation technician was extremely thorough and knowledgeable about the product. On time and helpful while settling up the service and explaining the product. Provided a detailed step-by-step description.

David was very Professional, and his work was very clean and well done. He explained the system to us and responded to all of our questions very kindly and patiently. David represents Vivint with professionalism and efficiency. He is a great asset to your Team!

The experience started off fine. Our thermostat stopped working with a few months, and we had a blizzard coming in several days. I spoke with 3 different reps for Vivint and they all seemed unempathetic about our situation. We were told it would take nearly a month to get our problem fixed. We ended up having to buy another thermostat with another company. A couple of months after that, the hub and door camera failed. Once again, I call Vivint for help and was told it would take a month for someone to fix it.

Defintinely want to start by saying DO NOT work with Zach ** (Rep at Vivint based out of Odessa, TX). He does not work directly out of the Vivint Offices. When I filed a complaint - they did not know who he was then found out he was hired as a street beater - contract worker going house to house making sales. The long and short of it is: he is a super aggressive salesman and threatens you with the "once I walk out your door this deal and all these savings I am getting for you will not longer be valid" spiel. He overuses the "now, that's a good question" statement. He had an installer start at 7pm in the evening and leave my house at 2am in the morning on a work night and still left the job incomplete. They never came back and finished the job because they had other jobs that they had gotten. What a POS.

Great, friendly and fast service. Recommend him to do everybody house! Explained everything thoroughly without any complaints. He was willing to answer any questions no matter if it wasn’t reasonable!!!

The best company ever. Got it installed in a timely fashion. My technician showed me how easy it is to arm and disarm the system and the cameras are the best ever than my other company. I definitely will pass it on to my friends and family.

Install process went smoothly. Technician kept us informed throughout the process. They were friendly and knowledgeable. Equipment is high quality and works as expected. Would highly recommend Vivint. We had their service at our previous home as well.

I’ve never had friendlier service or faster installation! The Vivint team came out, explained all my options clearly, and didn’t try to push any unnecessary products. They even had someone out to install everything the same day. I’m so impressed with how smooth and professional the entire process was!

Very professional with high customer service level. They are pending to supply all the customer needs and propose them suggestions respectfully. It is a very good team work between customer and provider.

Vivint is absolutely by far top tier horrible with customer service. Had a door to door salesman from Vivint talk me into signing up for a service that was not explained in a way that reflects the monetary value I was charged for. Of course when I called to cancel I end up being passed around from one customer service agent to another, and they can barely speak English and they just give you the run around the whole time. And when you ask for a supervisor they don’t want to get one and again just keep putting you on hold and transferring you until you get so irritated you just hang up. I wouldn’t recommend Vivint to ANYONE..there are far far farrrr better options out there. Don’t do it.

I recently had the pleasure of working with Vivint Alarm Systems, and I couldn’t be more impressed. From the very beginning, their customer service was top-notch. The representatives were friendly, knowledgeable, and always willing to answer my questions promptly. They guided me through every step of the process with patience and clarity.

Joel delivered exceptional service installing our complete Vivint system, including five cameras, sensors, and the main alarm hub. He arrived on time, worked efficiently, and kept everything clean and organized. He explained every feature in detail, helped us customize settings for our home, and tested each device to make sure everything worked flawlessly. His professionalism and clear communication made the entire process smooth and stress-free. I highly recommend Joel for any Vivint installation.

My tech was very nice and answered all of my questions. Set up did not take long and he was very friendly. Thank you Eric. I would recommend Vivint to all my friends and family. So far so good. I watch my cameras 24/7 lol.

Our technician Cameron was very professional and did a great job. Great advice and recommendations were given to us. We got 2 cameras, doorbell and multiple sensors for our new home. Camera images are great.

I recently had to have Vivint installed into my home for a personal situation I have going on. And I want to say that a gentleman by the name of, Jorge **, came to my home to install the equipment. He made the whole experience wonderful. He explained everything very thoroughly and made me feel that my family will be safe with his company. Thank you again Jorge for the amazing job you did and the wonderful experience.

Hello, I just wanna say that my technician was really awesome. He was on time and I ran a little late so he was more than kind to wait. We ended up in a situation where the account wasn’t pulled with my other one because I have the system at another address. That transaction went really smooth. Really wonderful. Everything was great. In place. On time. Perfect set up. Everything. Walked me straight through the set up. Everything come to the second house I had it put in at. It was a horrible experience. The money wasn’t right. They took it up, but I can’t say that I spoke with the lady named Kim. She got everything together. She got my discounts together. She did get the price at reasonable where it should’ve been so I can say overall, I’m completely satisfied. The system is really nice. Works well with my phone so I do recommend them but make sure that you have the price together before you just talk to some random person in sales.

The installer, Chase, showed up early (he called first) and finished the install in a timely fashion. No issues and he was able to do the work while I was at a meeting. I would definitely use them again on future projects.

I did not have a good experience with Vivint. The service is good but the sales team is terrible. Very pushy and not upfront with pricing. As an existing customer it was time up upgrade a few things. After going through the whole sales pitch I finally got the actual price when signing. At the time of install, when all the work is done, they want me to sign for an amount 30% higher. Customer service is a foreign call center and the agents are difficult to understand. I was promised the original price but they have not contacted me to confirm the contract price.

Tech was amazing. Was quick and friendly. Took great care of us. I would highly recommend using them. The system seems easy to use and the app is great. I look forward to using it in the future. Thank you.

I had an excellent experience with the Vivint technician who installed my cameras and smart door locks. He arrived on time, was extremely professional, and took the time to explain every step of the process. The installation was clean, fast, and done with great attention to detail. He made sure everything worked perfectly before leaving and answered all my questions patiently. My home feels much more secure now thanks to his expertise. Highly recommended!

I’m super satisfied with the excellent customer service I received from Cade. He was very knowledgeable about the work he was completing and took the time to explain everything thoroughly about the equipment I received. He also walked me through the device setup step-by-step. Truly great service!

Great experience! Will recommend to friends and family! They were super helpful and knowledgeable about the devices. Very kind and friendly. I know how to use the device, very easy set up and helpful when we had questions.

My tech Blake was awesome! He showed me everything I needed to know. Very simple and short… I purchased A doorbell camera. Outside camera. Motion sensor. Smart lock. Highly recommend.

Installation guy was very pleasant and helpful. Very manageable and easy to talk to. He explained the operation of the system in great detail. He came in on his day off which was commendable. Give the man a pay raise.

Excellent installer, very friendly. Thank you. Really impressed with the camera quality and ease of use. Especially like the thermostat control feature using the phone app. Very convenient. Also appreciate the "deter" feature we can turn on when needed.

My technician came with attitude, made me feel like I didn’t want my purchase no more & was super cocky when it came to naming the price of whatever add ons I was interested in. I will be withdrawing my service, I apologize in advance. I didn’t get the same customer service I’ve received with the sales rep Andrew so it’s not fully Vivint, it was the technician. Also some of my features aren’t fully working.

Both Kenneth and Noah were very pleasant to work with very friendly and knowledgeable. They both did a great job with overall sales and installation of the equipment. Can't wait to get more familiar with system.