Vivint Reviews

The product itself is amazing and works as expected. Even better the staff is professional, polite, efficient, and personable.

Excellent service. Helped explain everything in a clear manner.

Marcos was great! Explain every step. Was a great experience.

⭐⭐⭐⭐⭐. I had an excellent experience with my Vivint technician! He was professional, knowledgeable, and took the time to explain everything clearly before and after the installation. He made sure all of my cameras, sensors, and equipment were working properly and answered every question I had with patience. The installation was neat, efficient, and he left everything clean when he finished. I truly appreciate the outstanding customer service and attention to detail. Thank you for making the entire process smooth and stress-free!

Fast, professional, informative, and tailored in explaining well how this program runs in my home.

Vivint representatives were very professional and thorough. I was impressed with the sales pitch and services offered. The technician was knowledgeable and respectful at my home. Awesome job overall by the Vivint team.

I appreciate your service. Your assigned tech was very professional, very knowledgeable and answered every question. Thank you very much

Great experience all around! From start to finish, everyone was pleasant to interact with and they shared a lot of information throughout so I was looped in every step of the way.

Rep and installer were top notch. D put our system in and was very helpful and professional! Great job thus far.

Vivint got us up, and running in less than 1 day, no drawn out service call. All representatives were nice, and friendly.

First I will like to thank God, thank you for your service and I love it.

Installer Stephan ** was very professional and made sure we understood all aspects of our new security system.

Ariel had great communication and did a great job with install.

I thought it was great that everything was installed and actively protecting my home and my family inside w/I couple hrs.

Everything was perfect and very professional and specially need.

It was a great experience. The technician, James, was very knowledgeable, professional and efficient. He was able to assist me with choosing the right equipment and provided good recommendations on the most ideal location to install everything. Start to finish, he was very communicative and patient. He answered all of my questions with professionalism and detailed answers.

I canceled my subscription. I was robbed twice and around the time the robberies happened a technician employed by Vivint worked at my home. Vivint has no video stored past 30 days for me to review. A video could help police identify the person(s) involved in the theft. Over 500 silver bullions and 22 gold coins were stolen from my home. I sent them, Vivint a copy of the police report. The company has done nothing to help. I give one star because there isn’t a negative way to score them.

You guys came in explained everything really well, which kept me questioned less. Thank y'all!!

Our VIVINT technician was extremely kind and thorough during the process. It’s easy, user friendly, and gives me a peace of mind. The quality is fantastic.

Ryan was patient and easy to talk to. He explained how he was gonna do things but consulted me first. He had a plan and he executed.

I was referred by my daughter & she was Very Please with representation & the technician, that installed her equipment. I must ditto my installer was very patient, as a senior citizen he explained everything in detail, encouraged for me to ask questions.

Workman was knowledgeable and went about his work with care. After completing the installation, he explained how to work the system and showed me its features.

My technical was great. They was great on showing how to use it and thank them for everything.

Technician is to return today to attach wire to the wall.

The salesman and installer were knowledgeable of their product and were professional and answered all my questions. They also gave further insight on how to make the system work for my needs and how to get the most out of the security system.

HARDER TO GET RID OF THAN A SPURNED EX-SPOUSE! I was a Vivint customer for decades but their service has become worse than nothing since the company has changed hands. Trying to cancel the service has revealed their core dishonesty. After spending 40 plus minutes in phone trees and speaking to multiple people who claim to be working on the cancellation, when it becomes clear that I really do want to cancel they hang up on me. This has happened twice so I know it’s not a one off. I literally had to cancel the credit card I used for my service because they wouldn’t stop charging to it. I can’t understand why anyone would consider using a dishonest company for their home security. Do yourself a favor and stay away from Vivint.

I was jealous of others I know that has these security systems on their home. Now I’m ready to play. When I get some fun footage I will put it on TikTok or Instagram.

Overall excellent experience! From Alberto my sales rep to Juan my install tech I was left in awe of their professionalism, knowledge, and skill. No question I had was left unanswered, overall top tier service, highly recommend!

Worst company I have ever worked with! First off the sales representative Stephen (phone listed) (**) lied multiple times about the trial period for the Vivint subscription. He told us it was until the 1st billing cycle, we went to cancel and the trial was only 3 days. Secondly when the installation came, the tech left the house dirty, didn’t finish the installation, and we had to contact someone to get him to come back and finish the installation. Thirdly the customer service didn’t want to issue a cancellation and claimed we had to pay for all the products on our home which was another lie. We ended up sending all our information over to Vivint legal team to try and get the cancellation processed, we have not heard back from them but we have locked all our accounts and information so they can’t take the money. Beware of this terrible business. They are liars and scammers!

All I gotta say is that Technician that came out to install my security devices for my home deserves a raise. He got me squared away with all my devices. Great experience. Very professional, highly recommended.

Very attentive in the service provided, on-time arrival and at the end help control everything from my cell. Excellent teamwork with professional supervision of the technicians. Very good team, thanks

My tech that came out and installed my camera was absolutely amazing. He explained and show me how everything work. Services is great & Meme just was so nice and friendly to me. She gave me the service I been looking for.

The sale represent was very professional and knew all the answers to my questions

Kalvin ** came in and was polite. The technician was at my house doing install within an hour after signing documents.

I was happy with the the way your representatives treated us with kindness and respect and made my wife and I feel comfortable having them work in our home. Also they were ready to answer all our questions about your product and give us all the details of what they had to do.

The Employees were very friendly and knowledgeable of the product. Service was quick and efficient. Both were great young men.

I enjoyed the way everything was educated to me in a timely manner.

Very knowledgeable, respectful and down to earth! Great deal.

Our installer was really considerate and easy to work with. He was relatable and we appreciated that. The setup went super smooth and he took his time showing us how the equipment worked. The camera quality is great. I love that I can plug the keypad in and keep it on a countertop instead of mounting on the wall. This gives me some flexibility on where I want it.

I cannot thank Vivint enough for their help and patience. Bryant did such an amazing job explaining the options and process for switching over to Vivint. While he was an amazing salesman, he was an even better person. Showing kindness and respect to my family and I, at no point did I feel pressured to go with Vivint. The service is amazing but the manner in which Bryant conducted himself through the process is what made me make the decision to switch. Great sales team and great product.

Great customer service and help understanding the system.

I contacted Vivint through their link online. I received a call within minutes from a sales team member and he was excellent in every aspect. We setup the installation appointment a few days from when I made the call. Technician showed up right on time for the appointment, not at the end of the 4hr "window" like most installation vendors. Our installer was awesome as well. He went through the installation plan very thoroughly and then got right to work. I would highly recommend Vivint considering my experience so far. The app is very, very easy to use. Job well done Vivint.

The tech was very professional and insightful through the entire process. He setup my home to protect me as if he were setting this up to protect his own family.

True professional, not pushy very informative. Marquis is a true asset to you all’s company.

The cameras work very well, but the install was my main issue. The technician opened products from their packaging and discarded it on my floor multiple times. He did not care to clean up after himself. In the end there were several piles of discarded boxes in areas around the house. It would have been nice if he had taken 30 seconds to sweep up the dust from the drilling. The technician also left an entire box of Cat 5e cable on my porch. When I tried to call and have someone pick it up I was told to throw it away. Finally, the panel was slightly crooked. It is not difficult to pull out a leveling tool and do the job correctly. Great product, but perhaps more care to my household would be appreciated in the future.

Roche did an amazing job, communicated well, and added a sensor we neglected.

Tyler was prompt, professional and thorough. He went through the system and explained everything. He was also clean and tidy.

Landon was absolutely a pleasure to work with! The entire process was smooth and made our family feel very comfortable!

I am disappointed in your representative. Before they installed your system I informed them that it would not work well in my house, instead of them disconnecting the cameras on the first day he decided to ignore me and install the product. They damaged my front door trying to install the doorbell. This product interferes with my other tvs and phones in the house. Because the wifi is not strong enough. The amount of the product is different from the amount given. Took my ADT Sign and replaced it with their sign..like I didn't say anything.

The installer and the customer rep that visited us were exceptional. I would recommend to anyone who needs security services

Excellent service technician, was very very helpful.

Great customer service. Agent who put entire team together to install my services was very kind and professional considering this all took place while I moving and space became unavailable and barely enough to move around in. I appreciate their time and the great package Vivint provided.

Installation technician was very good. But where the heck did Vivint find Bread Financial for their monthly processing payment solution for Vivint's hardware? Bread Financial has a 1.2 rating at Trust Pilot, Vivint cannot be serious with using Bread Financial, see Bread Financial (HORRIFIC) reviews at Trust Pilot: **.

My install today was handled quickly and efficiently by Casey, Justice and their manager. They were friendly and knowledgeable. Great experience so far!

The set was easy and fast, very beautiful soul the rep had when I was sitting on my porch. I had a bit of a hiccup with the app and they came and fixed it so fast and efficient. I would recommend them. The quality of the videos are amazing and it catches everything. And the alerts are good when you're not around they dispatch directly to the police

The installation was super fast and both my account representative and tech were awesome! I love the system so far and how interactive it is. I feel a bit more able to keep my family and myself safe and mindful of our area.

Everything went smoothly and the customer service was excellent. Very good communication and helpful.

The set up was quick and efficient. The staff were friendly and very informative. Definitely a great set up for security and peace of mind.

I love the system that was installed. Larry the technician that did the installation was awesome. He was very friendly, and knowledgeable. He made sure that everything was placed perfectly. He had to come back because it was getting late. He came back the next day and finished the job. The prody sells itself. Now with that said, Gabe the salesperson really needed to work on his sales presentation. His manager wasn't much better. Also, the hidden pitch about being flexible with installation is a gotcha moment. I signed the contract that evening and I was told the technician would be here in a hour. It was crazy especially after working all week and being exhausted. But it is done and we love the system.

Very patient and respectful with me, The installers were so great! In and out so fast. 10 out of 10. Now I hope they keep their word with all the perks. 😊

Baldemar ** showed excellent service. Was extremely helpful.

Great explanation of your product with patience and reassurance of the content, contact also communication if a problem occurs.

Techs were willing to work a little harder in order for our system to work correctly.

I'm sorry but my experience was horrible. I canceled the home security system the same day I signed up for it because there were so many discrepancies there and I felt pressured to get the system in the first place. Well even though I canceled they still took 300.00 dollars out of my bank account and was told I would get it back in 1 to 3 business days. It's been 30. Also one of their employees told me he would write me a personal check from his account and I could pay him back when the company paid me. I'm 64 years old and don't need this stress. When he was at my home he left a lot of thing out about some costs and other things. I canceled it not even 15 minutes after he wrote it up.

The technician Cesar was very informative. He worked quickly. Great customer service.

I recently had a great experience! From the first conversation through the installation, the team was professional, knowledgeable, and easy to work with. They took the time to explain my options, answered all of my questions, and made sure everything was installed correctly and working as expected. The technicians arrived on time, were courteous, and left the work area clean. The system is easy to use, and I have peace of mind knowing my property is protected. If you’re looking for a security company that provides excellent customer service, quality equipment, and professional installation, I highly recommend!

I actually was not quite ready to purchase a home security system. But after discussing options with Joshua we selected a system that met my lifestyle needs at a very reasonable price. Installation was fast and easily adapted to maximize coverage.

We’re enjoying our Vivint cameras and security system already and feel secure. My only concern is our install took 7 hours to set up since there was only one technician that came to install everything. We were very disappointed by this since we had work to do and plans but had to stay at our house for 7 hours for everything to be complete. I feel this was unacceptable and unfair to the technician and us (home owners) and I believe moving forward, there should be a team of technicians, at least 2-3 to install at someone’s house moving forward.

I was approached by Andy at my house yesterday and was told everything would be swapped and integrated smoothly, also that if we didn’t love the service we could cancel it easily. Immediately when the technicians arrived and started installing, the installation was uncoordinated, the technician was very unprofessional and not supported. Left a mess including a broken window panel. Not everything was integrated, and I feel like now I’m left to deal with a nightmare process of cancellation and removing all this equipment. This was a nightmare. I don’t recommend it to anyone. This was a traumatic experience.

Everything was explain well and everyone was very friendly!

Customer service was great. Everyone answered all our questions and was very kind.

Wasn't the best at 1st but they ultimately made up for it. Matthew was awesome. 😎

From Andres ** to Luis the tech it was a very smooth transition. Each person was very friendly and knowledgeable about the product. Thank you once again.

It went well besides how long it took but besides that, it went well. And I enjoyed my Tech, and the equipment.

The technician, Isaac, was fast and efficient. I feel that my family and I are safe with the new setup we received.

Very knowledgeable about the product and went above and beyond to accommodate the process. The technician was pretty quick and efficient.

Smooth and easy! We had a bit of trouble for the two-way voice but the guy that I was on the phone with helped me fix it right away!

Gavin and Gustavo were amazing sooo nice and helpful! 10/10.

Very helpful and got me set up with a purchase and setup. I will be telling my friends about Vivint.

Blake and Steel were very professional and good sales representatives for Vivint. Great customer service! Unfortunately I don’t remember the name of our technician. He was also very professional, friendly and knowledgeable. We will definitely recommend your service to our friends.

The introduction crew are wonderful and great salesmen.

Easy to understand. Fairly priced. We liked the salesman.

The two young men that presented themselves were very respectful from the beginning to the end. They explained the system in terms we could understand. Went step by step explaining how the system operates.

I’m loving it so far. Looking for to using it, hoping we will be safer and satisfied.

They sent them with not enough equipment and an incorrect work order!

They were great! I'm so happy they came to my door and offered this service to me.

Nice service, beautiful, nice and great. Arman, everybody use the service.

He did a good job, everything hooked up, he show me how it works.

I would give them a ZERO stars if I could. This is the second time I have had Vivint. I will NEVER, EVER in my life sign up with this company again. YOU as a customer, have to troubleshoot your own equipment, even if you pay the extra monthly fee (which is extra) to have a protection plan where technicians are supposed to come out.

I recently purchased a home with an active Vivint system, and my experience with their customer service has been extremely frustrating. When I called to cancel the previous owners’ service, I was told that Vivint “couldn’t cancel it” and that the only option was to transfer the account into my name — along with a new 2‑year contract I never asked for.

Our experience so far has been very good, salesman Nathan and installer Manuel were very knowledgeable and helpful. Everything was explained in detail and we are very pleased with setup.

I felt pressure to buy the system. He kept changing the numbers saying that this was a good deal, a manager's deal or something like that, not a good feeling.

Professional and helpful folks. The representatives walked me through the process and finished the setup quickly.

Rep presented product well. Had what I was looking for. And installation was quick and easy. Equipment easy to use. Would highly recommend.

The rep, AK, I met at my mom's home in IL was professional & help with the lock with Equifax. Corey, installation tech, was equally professional who took the time to explain & ensured panels, lights, etc. worked properly. Great experience.

I am extremely disappointed with the customer service I received from Vivint. My experience of trying to cancel my service was frustrating, time-consuming, and completely unacceptable. Today I contacted Vivint 22 times in less than two hours to request that my service be canceled. The first representative I spoke with transferred me to the Moving Department after I clearly stated that I wanted to cancel my service. I explained that I no longer live at the address where the security system is installed, that someone else will be living there, and that I no longer need the service.

PJ came to install and set up my security cameras, door and windows sensors for my new business. He was efficient, kind, and knowledgeable. Would definitely recommend, refer, and/or reuse in the future.

I received a 12-month Vivint security promotion as an incentive when installing my Sunrun solar system. While I didn't particularly need a new security system, I decided to try it. Overall, the equipment and app features were very basic and nothing special. To make matters worse, attempting to cancel the service at the end of the promotion was an incredibly frustrating and difficult process. If you’re considering this solar incentive, be aware that getting out of the contract or service agreement later may not be worth the trouble.

Was a great experience and the install was quick and painless.

The same thing happened to us. They lied to us. Left out old system and the salesman took the new system with him. I told the company this and they did not credit the equipment. I have had nothing but problems with them and it is a SCAM.

The whole process from ordering to installing was smooth and fast. I am very happy with the product. Vivint's app is complex but self explanatory. Their product is of good quality and easy to use.

Very happy with my installation! The gentleman was very professional and completed the work in a timely manner.

My experience with Vivint has been outstanding. Initially, the first representative scheduled my installation for a later date, which didn’t work for me. I called back the following day and spoke with another representative who listened to my concerns and made sure I received service the very next day. The technician they sent was amazing—professional, knowledgeable, efficient, and had a great sense of humor. The entire experience exceeded my expectations. I highly recommend Vivint to anyone looking for a reliable home security system. I had Vivint eight years ago, and after recently purchasing our first home, I was excited to choose them again. I’m so glad we did. Their customer service and quality of service have been exceptional.

Friendly, professional services, the tech was friendly, knowledgeable and fast. The rep was personable and very helpful as well. 10/10 recommend.

Outstanding customer service and professionalism. Did an outstanding job and love the work done in a timely manner.

Awesome service. Very knowledgeable. Was on time. Super customer service.

I loved my experience with Filimon **...He was so knowledgeable and he was patient...and his energy was so awesome. When I say this man needs a raise this man needs a raise or a higher promotion something..The equipment is great, shows very clear. I'm just loving it so far..Filimon keep that great spirit you have and keep being honest and fair with people and it will take you far. The most high will reward you for being a honest and respectful person. I pray the most high allows all your dreams to come true and never let anyone deter you from your goals, be blessed!

I have had a great experience. Everyone really took time to explain how my equipment works. I definitely feel safer with this in place. Thanks Drew and Phoenix.

It was awesome cool guy. We talked a lot about great things while we was waiting on the system to generate.

Mike and Chloe were amazing, they knew what they were doing and explaining everything through the whole process, job well done, and the Technician as well I don't remember her name but good people for sure, we need more people like them, truly amazing!

Great salesman and install. Jayce was cool and collected and knew his product well.

The installation went well; everything seems to be working.

We love it, great job on everything. We will tell family and friends about y’all.

I commend Zach the salesman for his persistence and communication. I understand he's young & is still learning but one thing he could do better is not make promises ie " the tech is on the way". The 1st tech wasted hours of my time - 2days in a row, showing up at 8pm, too late for person who works FT. The 2nd tech was awesome! A young lady who got the job done! I appreciate how he corrected it but he should not be afraid to own the mistake. An apology goes a long way! Anyway, I love the system

Great service. Quick and explained everything well.

Stephen ** and Bradley H. was excellent..very friendly and explained everything they were doing so I could understand. They were awesome gentlemen

The tech, kept me updated on time of arrival and showed up on time. He made the install easy by taking an assessment and provided me options... I choose the portable screen which made sense to me ... He installed, explain the functions and setup. It was easy peasy.. Thanks for making it a no brainer...

Noah was very professional and clear about his work.

Nick was very helpful and informative. The lack of 5 stars is due to having waited all day and Vivint never calling to inform. Waited the 8a-12p windows and arrival time was 130p. My entire morning waiting. Nevertheless, Nick was nice and professional. Walked me through the entire process allowing me to ask questions and was very patient.

The service I've had was super amazing and the young men were very very helpful. They explained everything to us and broke down the settings and set up in such an understanding way. Love and appreciate them!

Customer service and tech were the best .. Very satisfied.

The salesman and the tech were a couple good guys, worked timely to get the job complete. Very knowledgeable about the product.

I Was Lied To About How Much I'd Have To Pay...I Was Told It Would Only Be $50 A month It Ended Up Being $150 Not Knowing They Were Opening A Line Of Credit In My Name Which Fucked Up My Credit Score..I Was Told I Had A 30 Day Free Trial It Was Only 2 Days Then I Was Locked In...I Kept Calling Asking To Speak To A Mngr, They Kept Hanging Up The Phone....I Still Haven't Fixed The Hole In My Wall..Told Them I Didn't Want The Shit Even If It Was Free...Not Even Sure How The System Even Works. The Technician Never Came Back To Show Us How To Use It...Found Out The Guy Named Alesio Has Many Complaints From People About Being Mislead...DON'T DO IT!!!

Our installation was fast and easy. Thank you. We have been very happy with our investment

Very knowledgeable technician and manager. We are so excited about our choice.

They are awesome, I like the use the younger people. They made me feel safe being a single mother.

Quick installation and easy to use demonstration by Tech.

The camera and the equipment is great but my interactions with the installation crew and miscommunication of the warranty department has been HORRIBLE and INCONVENIENT.

The salés rep and the technician were extremely professional and helpful, I would highly recommend them both. I recommend that they get a raise or a promotion so they can share their work ethic with others.

Absolutely terrible customer service. Equipment is so-so. Terrible operations.

Great services, Tech very friendly and very professional, answered all my questions and concerns, gave me good Tips.

Do not go with Vivint Security. Does the equipment does not work properly. You can open your front door with your alarm armed, and it will not even go off to let you know that your door has been open. When you set up a appointment with a technician to come out technicians come out whenever they want so you can schedule an appointment for windows between 4 PM and 8 PM and they’ll come out when they’re free and when you try to talk to a supervisor about it the supervisors get extremely mad when you tell them about their technicians and the behavior that you’re experiencing. The cost is not expensive but the equipment is trash. Is not worth anyone’s time or money.

John was very helpful and answered any and all questions that we had. He did a great job!

Elisha was AMAZING with installing everything for us and showing us how to use everything. He made the experience way better and much simpler for our family.

Derrick ** was great. The install was efficient and professional. He gave great advice on additional devices needed. We could not have been happier with the service provided.

I am being harassed by your CSR due to my request for assistance with cancellation of my account. I would NEVER recommend Vivint to anyone!

We had a great experience with our tech Steven! He was professional, kind, and very informative. Thanks to him we had an excellent appointment. :)

Vivint is very professional company. Expert staff for installations. They explain all about the equipment they're installing. Help you set up app with troubleshooting and make you feel confident with the products.

Not perform as promised. Sold concept of "one app for many tasks. However, unable to incorporate MyQ. Unable to incorporate my thermostat. After installing, I have canceled services with Vivint.

The sales representative was great. He explained to me in detail what I was purchasing. The technician arrived in a timely manner and was well-mannered.

Installer was very polite, vacuumed after finishing install and explained how everything worked. Very pleased.

This is my second time working with Vivint, and it was a pleasant experience again. Zach and DeAndre (I hope I spelled it correctly) were really nice and provided a detailed explanation of the product and services. Dylan and his partner installed everything super quickly.

The young man who sold me this service, his name was Rocco and He was very good explaining things, very kind, very understanding and had answers for any questions that I had. Then they sent the gentleman who came out to install. He was very knowledgeable as well and walked me through everything he was doing. It was all very easy to understand and done very quickly. And now I have a security system!

I have had the Vivint system for 2 months. I had it for less than two weeks when the camera went out the first time. As of 7.14.26 the door bell camera is out again. I'm hoping to find another company to pay out this vivint contract.

My technician Don was very professional was very knowledgeable with the equipment and teaching me how to use it. Definitely would recommend Don to anyone. Don was awesome.

Huge scam artists. The sales associate who sold us the security system lied and told us if we moved installation would be free and to leave our old equipment at the current residence and new equipment would be provided. He told us that if there was a problem with our system not working we wouldn't even have to call in because Vivint is aware when the system is not working correctly.. All lies. My 5 year contract is finally up. They would not let me cancel until the last payment posted and when you are able to cancel they tell you there's a 30 day period where your account isn't actually canceled so they can get another month out of you. The keep you on the phone transferring you to multiple people to try and get you to stay with the company before you can actually reach someone to cancel.

Vivint is one of the worst companies I have ever dealt with. Avoid at all costs. The equipment is unreliable and barely functions. Customer service is not just poor — it's borderline predatory. I knew I made a mistake within the first three days of installation, and everything after confirmed it. Vivint told it can be cancelled within 30 days if not satisfied with the product. After that, it was nothing but constant malfunctions and excuses. The app is fundamentally broken — It glitches nonstop, drops connection, and fails to work as advertised.

They are the worst ever. They will try to sell you their cheap product with giving 30 days free trial and then not cancel the contract. The salesperson will come over and say “reach out to me with anything” then not answer your calls and texts. My salesperson was Bailey and he is the worst, not answering any calls or texts.

I was scammed, Will ** is the security guy I met with my friend Gary, Will ** came to my car and told us if we decline our security service with adt, he would pay our bill from adt to join him in becoming a Vivint customer, so we did. He finally took care of Gary, but didn't take care of my bill with adt, like he promised, I tried calling him, Gary tried calling him. No answer, he just ignored all of our calls, and when I had banned calling the office to report what he promised us they didn't believe me because their final decision was to make me pay to become a customer of theirs. Made me pay ADT 690 dollars myself, so this company is a trap company and want to bill you 3000 for a security system, that can't see if someone has hit your car parked in front of your house on the street.

The gentleman was very informative. He was a very good salesman. Your product is a very good product but extremely overpriced. I actually regret my decision now that I read over the contract. When selling an overpriced product and rushing people to look through paperwork knowing they can't read it all it seems like deceptive business practices.