Vivint Reviews

My pro installer (John **) was great, very knowledgeable about the business and the process. I would/will send him to other families and friends. He was very prompt and on time as he said he would arrive.

It was a good experience. Loved my salesperson. Briannell. He gave me everything I needed. I appreciate him working with me on my limited budget. I am a widow and on my own. The tech that installed my unit was very professional. He made sure I understood how to use my unit.

My technician Jose was very nice, friendly and knowledgeable. Saying that he was only supposed to install a doorbell camera and thermostat. Well he we talked and he upsold me on a security system for my house. Wish more technicians were like him.

My Vivint technician, Lucy, was absolutely amazing! From start to finish, she was kind, authentic, and incredibly patient. She took the time to explain everything clearly and offered helpful suggestions without ever making me feel rushed. Her positive attitude and genuine care made the entire installation experience a great one. Highly recommend Lucy!

If I could, I’d give them a negative. Terrible!!! Charged for what I was told I wouldn’t be charged. Terrible equipment Customer service can’t speak English. I canceled and a month later received another bill and had to spend 2 hours on the phone and now since I don’t use their services, my equipment won’t work

Aaron was so kind and so helpful, he took a lot of time to walk me through everything and to help me decide what the best options were and during the install he took a lot of time to make everything work properly as we just moved into the house and there was a lot of chaos! Super professional and great! Currently using the system and it works great! Even better than expected really happy with it.

The tech was awesome and very thorough and informative on the new system. He took his time and made sure that everything was great and up to the Vivint standards. I would recommend to anybody to get this service.

By far the best experience! We have never had a security system before. Vivint had everything I wanted for my home and more. The tech Daniel that came out was great, he explained everything and made me feel comfortable about my system. Highly recommend!

The Vivint rep was very knowledgeable and caring. He answered each of my questions thoroughly and professionally. I am very pleased with the investment I have made to secure my home. I strongly recommend their services.

Davis ** was super helpful, extremely knowledgeable and I would recommend his service to any of my loved ones or friends, or even a stranger that’s looking into Vivint. Davis was also extremely professional. I recommend a raise!!!

I've had Vivint since 2023 and when we moved I was going to get it switched to my new address. The technician came out to my house and told me that my equipment was installed incorrectly and I was lucky my house did not catch fire. I told them that we are not going to get their system installed in the new house and I have been paying them for 1 whole year without having their service. I called and told them that I wanted to cancel on more than one occasion, and they refuse to let me out of my contract saying, "they didn't put my family's life in immediate danger".

"Had a fantastic experience with my Vivint installation today! The technician was punctual, very professional, and got everything set up much faster than I expected. They took the time to explain how to use the app and panel. Highly recommend!"

Vivint is reasonably priced. The guys that came to do the installation were friendly. They were knowledgeable about their equipment. The installation did not take very long at all. They cleaned up before they left.

On January 7, 2026, I purchased a house in Spring, TX with a Vivint Security System fully installed. The system included window and door sensors, water sensors, a doorbell camera, an outdoor security camera, and a wall-mounted control panel that serves as the system’s main hub. The system had been fully wired and professionally installed prior to my purchase of the home. I noticed that the system was protected by access codes that were not provided to me. The seller reported that he was an investor who purchased the home through a foreclosure and did not have any information regarding the previous Vivint account or owner.

Adrian, the salesman and Brian, the installer were friendly, informative and patient. Adrian went the extra mile to secure a workable plan and ensure we were satisfied. They answered all our questions. Adrian even came back the next day to be sure all was well.

Mike was great with Installation and explained what the sales representative did not. He talked me through the entire process step by step with clarity. But the sales team did not give me the clarity that the tech install did.

Diego and Athan (installers) were great and very professional. Zac (salesman) was very professional as well, but I feel he could have done a little better in covering some of our questions. We had to rely on Diego to clear up a few questions. Overall experience has been good thus far.

The service we got today was excellent! The service tech was knowledgeable and answered all our questions. He explained to us what he was going to install and how the equipment worked. We will definitely upgrade our system as needed.

When I first called all my questions were answered professionally and then Victor came and explained what our needs were and did a professional job installing the system. After he finished he went over some important things we should know.

Brittany was amazing and patient when the line kept going out. Wonderful customer service and knowledgeable about the service and products. She was easy to get in contact with and called back when the line was disconnected.

The customer service guy Tate was awesome. He explained the package, payments, and everything very precisely. My tech was very knowledgeable about the equipment and explained everything to me. He wired fast and his work was done very neatly.

I've been paying for over a year without living at the same location. Vivint trying to force me to monitor while new tenants are in the unit. Since I canceled the subscription vivint has been harassing my tenant by setting off the alarm. Customer service is the worse I have experienced. I don't recommend Vivint, highly problematic.

The tech Art was very professional and walked me through every step that he was taking to ensure I understood the process and how the products work. He also made sure to go over the products I was purchasing to make sure I was aware of what was being installed.

Exceptional! Timely, professional, respectful, friendly, knowledgeable and diligent. Cole is a valuable asset to your organization. The equipment functions like a dream. Vivint is definitely worth the investment!

Raegan, Julian and Ozzie were fantastic! They’re very informative and knowledgeable. For Ozzie’s first day, he did an excellent job as Julian was guiding him through the process. These young men have great customer service. Raegan was great at quoting and making sure we get the service we needed. Great job to those 3 young men!

Service was amazing. Explanation of the system was amazing and the installation process was seamless. I appreciated the natural customer service. The system set up was great and were technician walked through all areas when completed as well as made sure the app was up functioning.

I have had the worst luck with this company. I had a tech come out and fix my system on Dec 6, it is now Jan 21. I have made 3 calls all out the country, of which I cannot understand what they are saying. My tech told me he ordered a part for my door and I have heard nothing but crickets. I have been a customer for years. When I called to check on it, they said (I think) that there were no purchase orders and couldn't even tell me my tech's name or number. I'm beyond frustrated. I can not open my front door from the outside, and I have to leave it unlocked, of which is a major security risk. It's been well over a month that I've dealt with this.

Cristian ** is very efficient, professional, patient in informing me what I need to do with the system. I would recommend him to other customers, he did an excellent job. He explained everything to me, the procedure, the different devices, how to take care and how to manage it. I appreciate what he did, thank you.

Set up easy. However the tech had to call me to finish the set up. A little more written instruction for first time users would be helpful. If it was out there I didn’t know about it. So no real complaint, it was probably my failure to ask and communicate. I had never set up a security system or had one. Little common knowledge things for the tech may not be known by some people, such as I. However my tech did not lose patience with me and I was very thankful. All in all the experience was great and all the people I spoke to were very helpful and accommodating. I would recommend this company to others. I would say to the adults that are not tech savvy, don’t worry they will help you thru it.!!!

Really good treatment and customer service and will definitely be inviting friends and family to look into acquiring Vivint security. I like how they work with you on the manner of your financial situation

Daniel the service representative who installed our new security system was great. He was detailed in explaining what he was going to do. He worked efficiently and was very courteous during his entire visit. You are very lucky to have such a professional representing your company.

Tim was awesome. Very friendly, great communication before my install appointment, and thorough in explaining everything. He was even able to come a little earlier. A great experience so far with this company.

Jesse ** was an awesome technician! Very knowledgeable, explained everything & was so nice. Truly an asset to Vivint! He took time to recommend the best options for our home & explain all options. He went over the panel, thermostat & the use of the app. Great experience!

Working with Vivint and vivint technician has been a smooth process. Professional and informative all the way. No complaints. I recommend working with Vivint for anyone looking into installing a home security system.

I was cancelling my subscription and found out that I had a 42 month contract. I was never notified of this and would never have agreed to it if I had known. I thought it was a month to month contract. I had to pay 50% of the remaining 21 months of contract.

Franger went out of his way to a great install! Very informative, very professional! Very happy with my decision! The cost of the new alarm was in line with everyone else, the monitoring was slightly cheaper!

Representative and Technician work was conducted in a professional thoroughly manner. Both were friendly and very respectful. Both displayed their badges upon introducing themselves. Both knew and demonstrated their jobs with ease, which showed that they knew their jobs and this made me comfortable with the purchase.

Just got the system installed a few days ago, but it’s working great. It gives us peace of mind. The technician was really helpful and informative plus he helped get us a better deal than what we had already been quoted!

The technician was extremely knowledgeable and friendly. She did everything quick and efficient. I will definitely recommend Vivint to people I know. It’s easy to use the app. I can’t remember her name but she deserves a promotion,

The sales rep was patient with all of our questions and was transparent about pricing, financing and discounts. The installation tech Derrick was thorough, clear and concise with his instructions on the system. He was also professional but kind and personable, making for an easy and painless installation process.

Technician who came was very helpful and full of information. Installed everything to satisfaction. Good service. Added two new cameras and spotlight to deter juveniles who are vandalising the area, family feel much safer.

On 1/09/2026 my wife and I decided to upgrade our system to a better camera for 1200.00 for 3 cameras and a doorbell camera that Vivint said they would throw in since I kept having issues with my cameras and system. On 1/13/2026 after doing research i found that Vivint has a update camera the GEN 3s which no one ever mentioned because they are trying to push out the Gen 2s to deplete their stock so I asked if they had it available and was advised they are coming out in February 2026 and not ready for sales so I decided to have a troubleshoot call instead since my Gen 1s kept going offline and not working and cancel my upgrades.

Good luck canceling your subscription. I have told three different reps on three different phone conversations starting in August of 25 and they just keep sending me bills. I have sent god knows how many emails.

We just signed up for Vivint and the sales person Louise was great. She explained everything in detail and was so kind for purchase experience. Victor came out and was so awesome. He worked his tail end off to get all of the system installed correctly. He walked us through everything so that we could understand the ins and outs of everything.

Joseph made everything easy and effortless. His explanation of everything was flawless and Logan was very efficient with the installation process answering all of my questions. Altogether, this product is so easy to use and my home feels much more safe and protected.

From the seller to the installer team, everyone was great. They explained everything and allowed for questions. The installer although was late was very thorough with installation of equipment and fast.

Price was competitive and installation was professional. I received a reasonable quote and installation was completed on the same day. The equipment was an upgrade from my previous system and am very pleased so far.

The rep was very pleasant and friendly. He explained everything thoroughly. He answered all my questions and took the time to explain everything again. Shaq and his new rep were very knowledgeable about the product. They were able to get all the equipment installed on the same day of purchase. I was very pleased with the results. The installer arrived an hour or an hour and half later. He had everything completed within a two hour frame of time. He explained how to use the equipment very well before he left the premise.

Great customer service, easy to work and will definitely recommend service to others and technician did a great job with installing everything. Didn't damage my home like some of the other companies and the salesman did a great job as well.

Quick, easy installation and great promos. Everyone was very professional and helpful. Feeling much more secure in my home now. My daughter is even able to use it. Feeling much more prepared and safer.

I have been wanting to change my security system and out of nowhere Vivint was at my door offering everything I needed and more. They didn't pressure me and answered all my questions. The installation was fast and easy.

The technician Conrad, was excellent in his work and showing me how to use the system. I highly recommend him for any of your work that needs to be done in your home.. I give him 💯 for how he was very helpful and honest with me..

Excellent work in attack was awesome. He did a good job. I’m doing no insulation in the house. In the house and as well, very very open mind with everything you requesting is awesome worker is awesome. Customer service is excellent.

Excellent all around. Was an ADT customer for 15 years. While ADT was good, Vivint seems either on par or better equipment and materials. Install was a breeze and demonstrated capabilities was easy to grasp. Price was also far better compared to others. HIGHLY recommend.

My overall experience from the initial contact to the installation has been awesome! Everyone was very patient and detailed. The installer Ryan is the best. I give him 10 stars. If anyone is in need of a monitoring system I recommend Vivint!

Excellent service, very efficient with their work and took less than 30 minutes, very professional, nice, and fast with their work 100% recommend. They explain everything you need to know and help you if you have any problem.

The technician was very professional, he took the time to listen and carefully assess our situation. He made suggestions that would better fit our needs and enhance our experience with Vivint. We are thoroughly satisfied with the installation.

In January 2026, I received a text and email notification from our security/internet/phone provider that the company was dropping the security coverage on our home by the 31st of January. Immediately contacted a neighbour about her Vivint Security home system. She had always been very positive about her Vivint Security for the last 15 years. I contacted company through email/text and called to set up a consultation for further information. Within the first 24 hours, I had started the process and set up an appointment for an in-home consult.

Installer was very knowledgeable, courteous and professional. He cleaned up after himself and gave us valuable advice as new homeowners. He took time to help us download the app and show each of us how to work all equipment.

My installer, Chris was informative, helpful, and was able to explicitly explain which pieces of equipment did what and how best utilize them and why I needed them. I even asked them a few questions about whether or not he felt I needed certain other things and he was able to effectively explain how they worked and why I needed them. I’m happy he help sold me because I didn’t realize the gaps in my home security until he was able to point them out and he made valid points for each one.

Great experience with our Vivint security system install. The technician Will was knowledgeable, efficient, and took time to walk us through the app and equipment. Installation was clean and quick. Very satisfied.

Our Vivint technician went above and beyond during our installation. Even though our internet wasn’t working at the time, he didn’t let that slow him down. He found a solution, updated the panel, and made sure everything was fully set up and ready to use before he left. His professionalism, patience, and problem‑solving skills were outstanding. We truly appreciate his dedication and highly recommend him.

High quality and good service! Vivint did an excellent job at my house today. The technician was professional, knowledgeable, and efficient, and everything was explained clearly. The installation went smoothly and much faster than expected. I’m very impressed with the quality of service and attention to detail. Highly recommend Vivint!

Excellent service. Freddy gave 110 percent. Very knowledgeable. Considerate. Great employee deserving of a increase in pay. I would definitely recommend to others. Spencer, Vivint manager, was great too.

We met by accident in my neighborhood. The more he described Vivint the more I wanted to hear. I knew my present system did not come close. This young man was a perfect gentleman. He covered the material very well. With his personality he could sale anything. 😊

Installer was an hour late so now instead of losing one hour from work I lose three. This was all due to a loyalty price increase. So I keep discontinued service after they agreed to lower the price and then try to increase the price again using cable company tactics

The technician (Jasper) was a pleasure to have installing the alarm system. Very knowledgeable and informative! We will truly enjoy our new system! We like all the home devices that can be controlled on one Vivint App.

Getting the bill and quote written up was really straightforward and a lot cheaper than I thought it’d be and then I’m really impressed by the professionalism the technician showed when installing our system, overall I really do like Vivint for their great customer service.

I was very impressed with the entire onboarding process! The installation was seamless! My tech John was amazing and very knowledgeable about all products. He was so helpful that I even upgraded some of my products! He took his time to show me how to use my new product!

I love my tech “David”. He was very sweet and accommodating. He showed up and got right down to business with a pleasant disposition. My only negative would be that there are too many documents and forms. There has to be a way to streamline the process.

I still wish that I could sue them. We had them several years ago. A neighbor’s tree limb fell on our power line and tore it loose from the telephone pole. Our house got zapped with over 7,000 volts of electricity which burned the interior of the power control panel. In addition, several motors and appliances were burned. There was no power to Vivint’s service panel. They did not call us or check with us to see why they lost their connection with our service panel. We demanded that they remove their panel and stop service. They still demanded that we pay them for the rest of the contract. Never again. They are a sorry company to do business with. Carl **.

Happy so far, customer service and install lady on the phone very helpful and also the the installation and equipment has been very easy to use and understand. The technician was amazing, very easy to have in our home

Eaten was very nice and helpful guiding me through the process and teaching me how it work and the technician showed me how to work the panel and what is the emergency number on the panel and get done in no time.

DaKembi provided exceptional service today from start to finish. Installation is amazing. Hit a couple of rough patches in the home, not on the technician, but the home itself. DaKembi excelled even with the obstacles thrown his way.

Tanner was really great. He answered all my questions and concerns, made suggestions, explained everything well. He was also very respectful of my space. I will absolutely be asking for him in the future if I move or need additional service.

They came to our door to discuss home security with us. Great price in comparison to other companies we had researched. We were told cancellation anytime was free, that we could move the system with their help anywhere, anytime, no cost. They would even make it look like the system never existed. None of that was or is true.

Had a great experience with Vivint. The service was awesome. Everything they did was correct and to the point. Work was on time and quick with no errors. We will pass them on to everybody we come in contact with and great reviews.

I paid for a front camera, and a doorbell camera, they told me the smart thermostat was included. The technician came and installed a stupid doorbell camera and smart thermostat and left. That is not what I paid for. I have had a bad experience since day one.

Super helpful and thorough. Was very fast and efficient. Both installer and salesman were personable and knowledgeable. It was overall very professional. Best equipment and service. Vivint is top tier.

Timing was great for Mr. ** to come by. I was going to go out, get a new door and garage door camera. And it was also great to know that my other system was going to be done on the subscription. ADT was not what I wanted after I got it. So yeah happy with what I got. And the two gentleman that did the work were both very nice and very professional in their work. Thanks for a job well done.

We had ADT, ring and one camera; this was a peace of mind for our kids. And after speaking with the Rep, we hands down made the switch so fast. The reasons were just so clear and obvious. Number 1 being if we lost internet or power, we will ALWAYS have our security system on due to the backup battery and the chips built in. Number 2, the amount of security we NOW have, 2 cameras (front & back-which we never had), glass detectors if any of our windows in the back & front of the house were to break, that will now be detected, 2 smoke/carbon detectors (upstairs/downstairs), all the doors have sensors.

The technician suggested me doing better protection as much as possible. Introduced a lot of options and spent more time to explain that. It is great things I learned about security. We did multiple times on paper works for options, it is great and convenient. I appreciated his works. The online sale and financial services are great too. It is faster than I expected. Thanks.

Bryson was very knowledgeable on the system and quick to answer questions. We got to talking numbers and he gave me a great option. I had been looking for a system with a closed network without needing wi-fi and they have it. The technician arrived, cleaned up after himself, walked through the system, and was very efficient.

The functionality of the system is very easy to operate and navigate. Also witnessing the way the system works was both impressive, and gives me a peace of mind for my family's safety. I truly feel secure and well protected.

Great customer service from the beginning when I was looking life information to the end when it was installed. When I was investigating alarm systems Vivint was in the top of the list. When I called for information they were very knowledgeable but also made me feel very comfortable. When they came to install he was amazing and walked us through everything. So happy I chose them.

The technician was great. Install went very smoothly. I wish it was explained to me beforehand that the outdoor cam would require a hole drilled through a wall and that it would plug into an outlet inside. I don’t love that. Other than that I’m happy with everything and the quality of the equipment.

The salesperson and technicians were very professional and knowledgeable. I had reservations in the past about getting Vivint but the salesman eased the pain and explained everything. The technician did a wonderful job.

The sales representative was amazing as well as the installation guy. Both amazing workers. They were very effective and efficient at their job. Both of them stayed until our needs were fully met. I don’t have any complaints. Job well done.

I had a good experience from start to finish. My phone person was very knowledgeable and comforting and then we took it to the next level with my technician Cameron who was also terrific. Overall it was a seamless process. Even when I needed to reschedule, they were super easy to work with and get me rescheduled and come on a timely matter manner.

Be warned when you cancel this account. Unless you take your equipment with you or give them a phone number of the new person that is buying your house you will still be billed. I just found out today that I have been paying on my canceled account for a year and three months. Only when my credit card was stolen and credit card number was changed, did I realize that it wasn’t my current account. It was my old account and they won’t reimburse me for the funds, even though they said they saw that it was canceled, but because I didn’t give them the new homeowner‘s phone! Voice on the customer service line was electronic. It wasn’t a real person. It was hard to understand them and the way they spoke you knew it was from a person that didn’t speak English well.

I am satisfied… Our 24 hour surveillance system did exactly what it was meant to do. On Christmas Eve, we experienced a car break in, by the 26th, this system was installed. 2-weeks later, there would be thieves returned, but our spotlight deterred them and the camera recorded it all. What boosted my appreciation for this purchase is because although this scene wasn’t cut out as a clip… I was able to utilize video playback and saw what occurred to show police.

My technician Tim was absolutely amazing. He went above and beyond to make sure that my system was installed today and for that I thank Him so very much. I was very nervous not knowing if my system would be installed today or not but he made four different calls just to ensure that everything was installed today.

I had a great experience working with Alex from Vivint. He was thorough, highly professional, and worked very efficiently throughout the entire process. Alex took the time to explain each product in detail, walked me step-by-step through navigating the system, and patiently answered all of my questions. His supportive approach made everything easy to understand and comfortable, and I truly appreciated how attentive and knowledgeable he was. I highly recommend Alex and the Vivint team to anyone looking for excellent service and a seamless experience.

They were very professional and answered all my questions. I am satisfied. The seller person was very knowledgeable and helpful answering my questions, they did my service same day. I’m very impressed.

It was so great working with Vivint! From the customer service experience to our installation experience with Omar, everything was excellent! Omar drove out from Killeen area 1.5hrs to install at our new home in Georgetown due to our local installation tech having an injury and sudden cancellation of our 8am appointment. The manager texted me directly and advised he would attempt to get us on track. He was able to get our installation appointment the same day in the early afternoon. Omar came to our home and was amazing! He had great recommendations and was very friendly, knowledgeable and efficient.

Santiago was professional, friendly and proficient. I will recommend Vivint to all of my friends and family! I am new to the security protection family and I look forward to the future and what this service can provide to community safety.

Experience was good. I had a system I was not happy with. Came in, told them I would like to make the switch and I want to be paying the same amount I am now. The sales rep Nathan made it happen. The camera's better with a clear picture. Also the longer you are with them the more your price will go down.

The rep for Vivint Brian was very polite and professional, gave an in depth breakdown of all cost and services to make sure there weren't any unexpected surprises or expenses not clearly outlined. The products themselves are great, only had it for a few days now but just the comfort it gives when deliveries come by and can let my wife know and just overall security and peace of mind for my household and those in it is priority and their services and products give me everything I need.

I'm very satisfied with the service that I got today. I worked with Jack and he was very knowledgeable and answered all of my questions. I was able to get a very good price. I will definitely be recommending family and friends.

After 29 years with another security company, I decided to switch to Vivint after over a month of research and conversations with multiple providers. Many companies failed to address my concerns, focusing only on sales and, in one case, ending the call without proper answers. Vivint stood out for its professionalism, strong customer service, and technical expertise. Ray ** was especially knowledgeable and recommended a package that met my needs. When a minor issue arose, it was resolved promptly the very next day.

My smoke sensors needed to be replaced because they are 12 years old. They said they could not replace them but could add new. However, two of the new sensors chirped. Tech left and they chirped all night. One over our bed. Made for a very miserable night. The head tech is scheduled to come fix them later today. Entirely avoidable.

Awesome all around. Thank you for the time and effort and making sure everything makes sense and that we got the quality equipment we deserve for better security around our home. You’ll love the difference it makes and appreciate the professional manners.

A representative came to my house, telling me that my system was very outdated that I should upgrade it. He assured me of a particular monthly cost. He assured me there would be no auto pay. He also assured me that if I changed my mind, I had a 30 day window to do so. His information on the monthly increase to my bill was not truthful. I woke up the next morning and saw my account had been billed on auto pay and the cancellation window is three days. And of course I can’t reach anybody until Monday to speak to someone & schedule to have them come out and remove the equipment. I am very unhappy and disappointed.

Very helpful servicer, the Vivint tech answered all our questions and installed everything professionally and quickly with cameras and everything included. Feel very secure with this service, 10/10, would recommend!

ZSOLT Was amazing! He’s literally the definition of a real technician. He explained everything to me and showed me how it’s supposed to be used. Even cleaned up after hisself which I did not expect. It was a great experience and I felt comfortable with him in my house.

This was an awesome experience; great salesman and Service technician!!!! Both the salesman and technician were friendly and knowledgeable about the products and services I would receive if I were to sign up.

I appreciated the knowledge and passion Troy had for Vivint and his details about the product, services, and upgrades. The installer was courteous, professional, and respectful of my home as he provided his service.

The young man came into and install my Cameras was wonderful, nice, respectful, very smart, very patient.. Right quick and know what he’s doing.. You really took the time out to explain everything to me and made sure that I knew what to do. It would not to do any questions that I asked. He knew what is just what to say

Tech called before and arrived at the time he stated. As he moved along he explained what he had to do. I'm very pleased and hope it the same as installation with the monitor. Installed and explained the system to me.

Zach was fantastic at explaining the system, setting our home up and explaining each step of the way, and we would highly recommend his services and professionalism for anyone looking to doing business with Vivint!

The salesperson Devin was really professional, he gave us a great deal on the Cameras, Ring Door Bell, and Home Security System. And he got us installed the same day. Hannah was very polite, excellent, she knew her job and very professional, very quick, neat and clean in her installation. Overall both Devin and Hannah deserve a high five.

The cost for service compared to ADT is significantly less for a lot more features. The installation was seamless and the tech was great at showing and explaining how the new system works. I highly recommend Vivint

Be careful. Stay away from this company, don't comply with agreement, overcharge for poor quality equipment and services. Don't provide the real information, they is post to pay the bill for the company I have before I get with them. They never pay the balance. I filed complaint, now they mess my credit. Be real careful. Just stay away from THIS COMPANY.

The tech that came out was knowledgeable and helpful, took about 3 hours longer than expected for installation and there was a mess left behind and the panel in our closet was not properly screwed back into place.

I am so happy with our install and the fact that now I can sleep at peace without worry! Safety and peace of mind are priceless!! Brian installed our system and was amazing! Very helpful and informative! This was the best purchase I’ve made this year!!

My installation technician, Derrick was very knowledgeable and friendly. He also help me to add things that would help to improve my protection. Derrick is awesome. 👌 I will be recommending the company to my friends and family.

Conrad was pleasant, knowledgeable, and easy to work with. He answered all our questions ( I think) and was patient with our stupid questions. A good experience. He did the job (a big job) in less time than I expected. Showed up on time, his work was good, and other than me being ill it was a good day. He was very patient explaining the home panel and its features. This will be an adjustment but we’ll get used to it, having been with our previous provider over 20 years.

Excellent Technicians! There were very professional, very nice gentlemen with amazing energy!! Walk me through everything and made sure I understood everything! They deserve a $20.00 raise or I'll see y'all in court! 😀 #SexyBrownsuga #TammyO

Honestly it took 8 hours to do the install, Tate and his partner were outside for awhile before he even got started, he milked his time, he didn't place all cameras as we requested, he wasn't able to screw in two cameras because we still have install of wallpaper to do, so he just placed those on shelf for us. However we aren't sure why it took long for the job to get done.

The technician was polite and fast on his work. I will recommend this system to my family and friends. There's no doubt this system will be safe for my family. The technician explain everything with ease. Excellent team.

I have been waiting for 3 weeks to have my system installed and I still can't use it, they will not have an installer work around my schedule, I am paying for something I can't use. When I call they just keep giving me the run around, now I'm stuck paying for something that is useless to me, don't know how I can get out of this nightmare.

I love the new system but I'm still getting use to it. For the security that I purchase, the price is good. My technician was great. I like the whistle when someone approaches the house. The door keypad is awesome. Vivint has changed a lot.

The service was excellent and I’m just happy the team of Vivint were able to assist me and make our family feel protected. I was referred because I seen the service in my sister's home and was pleased to hear how good they were so I made the call to have them come to install my home.

Vivint tech was very knowledgeable and so helpful in getting everything in working order. He also helped me to explain what I will need in the future as I plan on upgrading later. Tech left with everything secure and working including my app.

The technician was excellent! Took the time to go over everything with me, and made sure I was comfortable with my new system. Camera quality is great and so far I’m satisfied. Will definitely recommend to others, and will be shopping for more equipment.

It may be a five down the road but system was literally installed yesterday. Install went well. Techs were knowledgeable and helpful but unfortunately did arrive 3 hours later than scheduled. No big deal except it went later than expected. Products seem to work well but because of the late finish we had to rush the walkthrough. So I will be calling them back to get a better understanding of how to operate the system.

It’s been good so far this system. I like the ease of use with everything in one app kind of fully automated. Love the outdoor camera with the LED tracking and deter system also the doorbell camera works great. Not bad for the Monthly price and I will say that sellers need to make sure they tell you the equipment is really financed with a hardpull credit approval and not a soft check just to always be crystal clear in that information.

I like the fact that the other components were left on the walls and upgrading immediately begun. The new system installed. The touchscreen pad and new doorbell is great. The technician very knowledgeable.

Luke was kind, straightforward and knowledgeable. Told me how the system works in plain, short words. Did the the job efficiently and quickly. Came on time, don't think there is more to ask from a customer experience.

Tiam & Jayden were AWESOME. Quick installation & they were very knowledgeable of product features when I had questions. From the beginning my experience was totally different than my initial encounter with a competing firm. Video is clear, system is loud & I can easily access from my phone.

Ease of determining equipment, I wanted to feel secure. Technician was extremely knowledgeable of the equipment and also reviewed items already included in my smart home. The technician also took great care to keep the work tidy throughout the install process.

Nikki and Tanner did a great job ensuring I understood what I needed to secure my home and the safety of my family. They each went through the systems with me explaining how to operate with minimal error before they left my home.

Our tech Joseph ** was excellent. He was very professional and thorough when showing us how to use the equipment. His work was excellent as well. He took his time and made sure we understood all of the features of this new system.

Service was prompt and friendly. Technician was knowledgeable and went the extra mile. Service was fast. Tech was courteous and a people person. I would use vivint again. He conducted a detailed walk thru of the equipment.

Very Friendly and professional with helping setting up services. My representative helped every way possible into helping me set up services and get started. When I called in they were not as helpful as he was.

This experience was very easy and effortless for me. The installation person did an amazing job and explained everything very perfect perfectly. I would definitely recommend this to friends and family members who are in need of some peace of mind.

Ashlee was great in helping set up so was the sales guy Carl. Kudos to both! Carl was so attentive to make sure I got the best deal and Ashlee was super patient in the set up process. I definitely recommend.

Very nice. Took the time to explain everything. Was very helpful and polite. Would recommend him to friends and family. Sale person online was possible and polite as well. Great company. Hope to be a long time connection.

I was pressured into getting vivent from a SCAM that intercepted my call to Spectrum, when I only wanted to get my internet fixed. They INSISTED I accept the "free Vivint doorbell". I said no, I don't need that. I was transferred anyway. An hour of me going back and forth with the agent that wouldn't take no for an answer, even though I stated multiple times, I AM NOT COMFORTABLE, and he gets me signed up after I give up. The tech shows up. I tell him NO. I don't want this. NO THANK YOU. I AM NOT COMFORTABLE. He persuaded me to let him do it. I took it down after a month. It caused nothing but problems, and I never should have been forced to begin with. I have moved, and I am still fighting with these people. Do not get vivint.

Mr. ** did an awesome job, thanks to him I can have a peace of mind now, he went through the system very good with us. Thank you soooo much Mr. ** because my car was broken into and it took them 3 days to come out to make me feel better. I’m so happy for Vivint

Excellent product. Sales rep, Pablo, was wonderful. Sales manager, Rex, was knowledgeable. Tech team, led by Alex, was skilled, knowledgeable, gracious, and friendly. Since neither the salesmen nor the technicians can survive without the other, my only suggestion would be that VIVINT executives work to build a corporate culture of mutual respect between the two departments.

Trevor did an amazing job detailing the equipment changes and upgrades they were going to install. I appreciated his thoroughness during the signing of the contract and how he extended any further assistance for any future issues. Brennan did an outstanding job installing the new systems on short notice and was extremely helpful explaining the software to me. Could not have asked for a better experience from cradle to grave.

Sales rep Xavier was very friendly and knowledgeable in the product. He was very accommodating in my needs of what I was looking for in the security of my home. I was impressed with the products that was shown to me and so I was willing to give it a try.

Victor was awesome. Showed up early, asked about our needs and expectations. Explained the entire process in detail. After we approved the contract, he proceeded with the installation of all the sensors, cameras etc. He knocked it out of the park. Everything looks perfect, all of the wiring is meticulously placed. After the installation, Victor was very thorough with his demonstration on the use of the entire system. I can’t say enough good things about Victor, and his attention to detail.

This was kind of a mess all around. My first appointment was canceled because the technician had car trouble (obviously nothing you can do about that). My second was canceled because they rescheduled me for a day, but I was not available without confirming with me. When we finally got rescheduled, I told the scheduler that I needed the technician to be done by noon because I had a work meeting. I confirm this again the day before. Nonetheless, the Technician was still going at noon and was very rushed. I essentially had to kick him out of my house so that I could hop on my zoom meeting for work. He left a bunch of tools behind and I imagine I need another technician to come out and finish the installation. I don’t have much to add about the actual service or cameras yet as I don’t think they’re fully up and functioning.

They're thieves. DON'T EVER USE THEM. They kept charging me for 2 years even after that ridiculous 5 year contract. And when I asked why it happened, they had no answer. And do I get my money back? No. Like I said, thieves.

I had my install done by Carlos on the 6th of January, 2026. He came on time for the service, was respectful of my space and very mild mannered. He was also very informative and knew his craft. Everything was clean and quick.

Fantastic experience and can't wait to start fully using the product. Loved that I was able to integrate with most of the home's existing products. Had one the most wonderful experiences with the sales team and technician for initial setup and install.

The tech was very accommodating to various requests and knowledgeable about the installation processes. He was able to give good recommendations based on what we needed at the location. We will be recommending him to family and friends if they ever need this service. 10 out of 10.

Take it from me. We have been dealing with this company for almost 10 years and this company has the worst customer service ever and the worst service agreement ever. We have had nothing but issues and the system hasn’t worked in over 9 months and before that we had to constantly call and complain just to get help with the service. So they finally send someone out and he installed new cameras, says it was and upgraded cameras which were not. Looked on the box and they were old cameras from another house or something.

Everything was excellent. From the initial call to the instillation. Cost effective and offers more than the other company for less cost and better equipment. I am telling everyone about my experience and I even want to get this for my home. I’m currently using it for business.

Cole was the agent who helped me activate my system. Everything was very straightforward and he was extremely friendly. The system is easy to use and link through the app. I'm renting and changing ownership. Was not a hassle at all.

I'm not a very tech savvy person, but my install technician Jayson great. He was patient, and ensured I was comfortable with my home security before departing. I would recommend Vivint to my family and friends.

I had an amazing experience with the sales department. They came to my home, were very friendly, and extremely informative. Their professionalism made the decision easy, and I felt confident moving forward with the services. Unfortunately, my experience during the installation was completely different. The installer was not friendly, did not communicate what he was doing, and left without fully completing the job. Because of this, I was unable to use my security system for the next two to three days until another technician could come out and fix what was missed.

The sales rep was friendly and covered the material very well. Any questions we had he was able to answer. The installation tech was friendly and professional. He cleaned up after himself and showed us the system and how to work it. The system runs fine so far and we have had no problems with it. The price was very reasonable with the promotion we got.

Joe ** was great! He explained how the system works, installed our cameras and devices carefully, and made sure we understood everything at the end of installation. He also cleaned up and left no mess.

Great service! They are very thorough with their information. They will make sure you understand everything that you need and want in home system. Spoke to three people (salesman, equipment activator, and equipment technician). They all were knowledgeable about the equipment and their usage. The system was already installed on the home I am in. It was very easy to get things fixed and operating. Only took me an 30-45 minutes.

It was great, easy to understand. The tech just in time. I loved the new setup. Can’t wait to check out the new features. And the tech even helped me setup my doorbell camera. I just wish the company stop trying to make them sell or advertise to ask a person in mind.

I am so happy that I chose Vivint, a great security company that cares for their customers like I have never seen before, and I have had others companies which only care to make money and lack of human support.

My technician was extremely professional, helpful, thoughtful. Everything was thoroughly explained to me. I felt safe knowing that he did a good job putting in my cameras and explaining how to use the equipment thanks, Vivi.

Just had my Vivint system installed by Christian and couldn't be happier. He was incredibly knowledgeable. He took the time to walk through the best placement for the cameras and ensured the sensors were perfectly calibrated. If you're getting a Vivint system, hope that Christian is your technician—he’s a true pro. He was professional, efficient, and made sure I understood how to use the app before he left. Great experience all around!

Customer service was excellent by Mr. **. He explained everything and made the times he said he would. Just everything is good from my experience so far. I've heard all good things about Vivint even before I signed up with them.

The gentleman from Vivint was very professional. He quickly installed my security system. He explained everything to me and even spoke to my daughter guiding her through how everything worked. I am so very happy with this company.

The team did an excellent job installing our system. During the installation we added some additional equipment and the team was very professional in explaining the benefits of each piece of equipment. After the install they showed us how to use the system and made sure we were comfortable with the system.

We recently moved, and canceling Vivint has been an absolute nightmare. We received 3 years of monitoring for free as part of a promo when we had solar installed. We currently pay $0 per month, yet Vivint is somehow demanding that we pay money back just to cancel. Make that make sense. Instead of honoring the terms, they’ve turned cancellation into a high-pressure sales circus—offering discount after discount to try to force us to transfer service to our new home, even after we clearly said no. The entire process involved being transferred up to five times, repeatedly disconnected, and having to explain the same situation over and over again.

They've got really cool products with some features I thought were neat, their prices are better than ADT, and their install looks good and clean. The tracking flood light is cool, and the app is easy to use. I'm happy with it so far.

Tom was very knowledgeable, professional, and well groomed when he came out to install my Vivint system. He ensured that all my questions were answered and even ensured my app on the phone was set up and working correctly. He walked me through the security panel as well.

The installer was very patient and took the time to explain everything in detail. Even when I changed my mind countless times, he was very accommodating. Installation was very quick...well, except for my million questions and changes...lol.

Our contract with Vivint is financed through Fortiva; this contract was written EXPLICITLY with pay by mail, NEVER included auto pay. Both Vivint and especially Fortiva is trying to force us to do auto pay, so they send the bills late and then tack on late fees. Our credit is excellent and we DO NOT pay our bills late, we pay immediately upon receipt. Both Vivint and Fortiva are deceptive when signing the contract.

Very professional rep came out and explained everything about the services being provided. I was then given options on what other products I could add to my request. Once installed I was given clear instructions on how to use every aspect of what I was purchasing. I truly recommend them for your security needs. I would use them again and so should you.

UPDATED ON 02/15/2026: Upon selling our home on 10/22/25, I called customer support to cancel our subscription. The representative offered several options to transfer service, they were all declined. I simply wanted to cancel service. I assumed that my request was honored. After moving to our new home, my credit card was charged twice for service I did not receive. After calling them again, they finally cancelled my service 30 days after the second stop service request. Be sure to read the stop service procedures so you don't have the same problem.

This is my first time with Vivint and so far it’s great. The tech who came out was great and very informative. The system is very easy to navigate and has a clear camera view! Love it so far. I’m pleased with my experience. <3

My technician was on time, very friendly. Explained everything he was doing step by step. Walked me through my setup. He even made sure I was comfortable working the system. He even cleaned up the little mess that was made.

Gabriel G did a fantastic job with the install. Great customer service, knowledgeable, and has passion with what he does. Great communication about his schedule and drive time to the appointment, nicely dressed, well spoken, went right to work and knew exactly what he was doing.

Man I couldn’t recommend Herb enough. Great install and great guy. He deserves a raise. Came in and explained everything to a T. I would highly recommend him as an installer to my family and friends no doubt.

Super friendly. Service technician was very knowledgeable and helpful with every question I has to ask and walk me through every step. The install was fast and very clean and productive. Would recommend to friends and family.

I had a Vivint rep come to my house in August. My husband agreed to sign up and was told because we were a previous customer that we could cancel at any time with no problem, we never received a contract from the company and when we called to cancel we were told we owed over 1000 dollars. There app is always under maintenance, please just tell them to move on and save yourself the aggravation.

My Tech was the Best!!! He was very educated and took pride in his work. He was very patient and respectful. He didn't rush anything with me. He listened to me. He was very assuring and understanding.

The technician was great. Very knowledgeable. Knew everything about the home security. He explained everything about the system. Attitude was great. Very professional and he communicated well. Attention to detail in his work.

The VIVINT security system offers a variety of surveillance equipment flexible for the individual home’s needs. My assigned technician was well versed in the function and attributes of each device either singular or in combination to define my final selection. His patience and attention to detail proved crucial in completing the installation, successful operation and final use guidance.

From the appt with my daughter to scheduling with Nick, the first part was seamless! So thankful I could schedule with Rashaud. He's so thorough and efficient whole. Maintaining quality! Rashaud is the standard for all at Vivint! Nick and Mackenzie were awesome as well! All aspects of this process was amazing and took us five years to return to Vivint!

This is the best alarm system I've ever gotten. More modernize. Easy to install and read the function 👌 on this system. The Technical Technology Task. This 😀 System is easy-to-use and the App easy-to-use.

I will never use Vivint again and they don't do what they say on their loyalty clients and they cut my service because they don't talk to each other and they tell you that they have it fixed but they don't.

Very personal and will let my friends and family know about Vivint. I love the service. Love how the picture look on my door camera. Glad I choose y’all because y’all get the job done and feel very safe.

Great service. The attention I received today from multiple employees was amazing. My questions were answered with politeness and respect. We transferred accounts today to leave a solely owner. Service was really fast.

This company operates in a highly deceptive manner. Customers are locked into a five-year contract, and after a period of use, the security system (app) becomes unreliable. Live video feed access via mobile devices frequently stops functioning, preventing customers from monitoring their homes remotely. When technicians are sent to address these issues, customers are advised to contact their mobile service provider and request that their firewall be removed—an inappropriate and concerning recommendation for a home security system. Despite these ongoing failures, the company strictly enforces the contract and requires payment for future services even when the system is not functional or accessible. Canceling the account under these circumstances results in customers being charged for services that are neither provided nor usable.

My security system installation was excellent. Charles and Alex were super helpful on placement of the cameras and very knowledgeable on the equipment and the install. They cleaned up after themselves and they were very respectful of my home. They did a great job going over the equipment and how to use it and the app set up and how to use.

Dayton was our salesperson. We were told we would pay $1.48 for the first 3 months. Jan, Feb, March. Then, $70 something for 6 months. We received a bill for $75.00 for Jan.! Dayton has not called us back. We were lied to??? We are ready to cancel! **.

Very happy so far (alarm installed yesterday). Trevor explained (almost) everything and helped us decide what we needed and what we didn't (like a $2k difference if we had ordered what we 'thought we needed). The installer was excellent. He was thorough, filled any gaps with Sales and was super helpful about placement of the camera systems.

Was very pleased with the technician/ installer Steve. Very professional and clean about his work. Job well done. The cameras and monitor are nice quality and makes our home feel safe. The quality of the camera is excellent and really like the lights that follow the person lingering around too long.

I worked with Garrett, who was extremely supportive in my time of crisis. I had a break in the night before Christmas Eve, they took nearly everything I had of value, and I was distraught, to say the least. I was also out of town, and I knew the thieves were going to come back. I felt helpless and powerless. Garrett installed everything I would need to keep the burglars at bay, and I feel very safe and secure, and very much in control. I thank Vivint for providing such a well trained and skilled person to help me in my time of need.

Zero Stars…. I Was given false information from the sales agent when I purchased the bundle. Installer was unprofessional rude and agitated. Installer left without confirmation that the system was working. Installer smelled like pee. Installer looked suspicious.

Patient, efficient, and willing to listen to our needs. He evaluated our house, showed me where he had put in wires and worked quickly. We were very pleased with the experience and would hire him again.

Updated on 12/29/2025: Window number four was off-line. System was not running. System was not good the next morning after installation. I called in and a technician assisted me. We're getting back online so everything went well. Thank you.

The installer, Zane was knowledgeable, patient, and helpful. Zane explained the procedures to me. He made sure I understood everything he said. I felt very comfortable. I was very impressed with his work and knowledge.

The communication with the tech was very good. They gave good instructions on how to work with the equipment. It was easy for me to understand. They were very detailed with their instructions. Great great customer service, great equipment as well.

This was a great experience, the equipment is wonderful, the tech was incredibly professional and knowledgeable, the service and setup was impeccable. I could ask for more from the technology and the people.

Giving a 4 simply because the customer service team did not do their part to give the technician a smooth start. Gabriel was great even after only being on the job 2 weeks! He was very knowledgeable and very down to earth. This was a reinstall for me so for me return says a lot about Vivint!

My tech was SUPER helpful, he was super honest and super caring with how he handled all the equipment, he provided me a card to call him with any help with setting up since I got Vivint installed before my internet. And he was willing to help with anything needed! THANK YOU VIVINT!

Antonio did an exceptional job installing and explaining everything. We’ve been with Vivint for over 5 years now and just moved into a new home with new equipment. We love the convenience and the phone app simplicity.