Vivint Reviews

Michael F was an excellent tech that came out to my home. He was very thorough with his explanations on the equipment, installation, billing, & other questions I had. I am very pleased with him & his work!!! Thank you!!

They were very efficient, & knowledgeable, about their product and services. Took the time to make sure that we both know how to use the doorbell camera. Overall good experience with this company and I would recommend to family and friends.

The tech was very friendly and helpful. Took extra time and was patient while I was trying to get my Internet up. Only issue is, Vivint uses one device preferring 5ghz connection for wireless connection and another only capable of 2.4ghz. To get everything working I had to reconfigure my Internet to 2.4ghz and use direct wiring for the hub. Some routers are capable of both so I will just have to upgrade my router.

If it wasn’t for the technician you would have lost a customer. Then I would have filed numerous of complaints filed with corporate or anyone else that would listen. I was provided false info so when the tech came and provide other info (with proof he was telling the truth) I became upset. Thanks to the tech’s professionalism, knowledge and personality I was willing to stay and figure out what service I had. He deserves a promotion, bonus something. There’s no telling how many customers he has saved this company. I’m so pleased with his work (installation) as well. Thank you, Sir!

Very professional and friendly, knowledgeable and works efficiently. l… I would recommend to family and friends. The price for the service is economical. Safety is always important, and Vivint has that covered. Our technician was a hard worker and had our safety in mind.

I've been wanting to switch alarm companies for at least 3 years and finally the day came to switch! I had been interested in Vivint for a while and they came by yesterday and we got started on the system. Today they came by where I signed up, am getting my current contract bought out and everything was installed. Both the rep and tech were very polite and explained everything in detail for me. I'm so excited for my new system!

Carlos was very professional and quick with installation. Highly recommend him for Vivint! This man deserves a huge shout out! Very respectful and courteous to a sleeping baby. Was kind and very informative and knowledgeable on the products purchased. Thank you Carlos!!!

The tech was great, very informative...had Vivint for a long time love the service. I would recommend this to anyone. They was on time with everything now I feel more secure that my home is protected by Vivint. The camera system you can see clearly anywhere you go.

The Technician was very informative and friendly. He worked quickly and accurately. Everything was explained and demonstrated thoroughly. The technician was prompt and courteous, he called before arriving and let me know he was on his way. Overall a very good experience with Vivint and Vivint’s technician. Would highly recommend Vivint to all my friends and family.

Great service, friendly employees, great functionality. Had an overall positive experience. All the equipment is high quality and the installation was fast and the equipment is easy to operate. Would highly recommend to anyone looking for home security.

Love the system and our tech ray was so patient and thorough. He was so patient in explaining everything and going through and modifying the package to our needs and all our questions. The system is so much better than our previous one and I love that all our devices are connected instead of dealing with one app for each thing.

Our technician was awesome, he explained everything so well and did a great job. He was very neat and efficient. Cleaned up and although we had a few surprises he handle each one with ease and never complained. We added 3 cameras to our package.

Very professional and informative. Did an excellent job in installing all of the different components. I would definitely recommend Vivint to my friends. Explained how to operate the system, and all the different features. I am excited about using this new security system, and hope this will be a good experience having this system, protecting my my home. This is all I have to say about this installation and this installer that is all.

When the installing technician showed up, there was a hiccup with equipment/agreements. He quickly called Vivint personnel and helped me work it out the hiccup. My installation technician was amazing. He was kind, patient, and thorough with my installation. He took the time to make sure I knew how to use my alarm panel and phone app. I already feel better in my home. Thanks again!

I was satisfied with the gentleman who signed me up with the service. He was very knowledgeable about the product. Thank you so much for his service. I will let you know after the installation if there problems. Please contact me if any additional information is needed.

Our tech Steven was highly knowledgeable and professional. Flawless install and great customer service. He was punctual and highly efficient. The system itself is easy to use and has all the bells and whistles you might need. I strongly recommend Vivint for all who are looking for great customer service and a quality system.

I had a very good experience with the Tech that install the equipment. She answered all my question. Was very business like in doing her job. I would give them a A+ for their service. I would recommend them to install your security need.

The installation went well, along with the filling out credit paperwork. The installer took time to explain the whole procedure, and I was real satisfied with the results. The work was reviewed on the same day, with the security signs posted.

The Vivint team was extremely helpful and patient with getting our system up and running. I am not a technical person so I am really appreciative they took the time to explain everything in terms I was able to understand. Thank you Vivint team for helping keeping our home, my family and fur babies safe.

Our Vivint rep was prompt, knowledgeable, a problem solver and educator. Ryan did a great job in every way, reassuring me and teaching me all I needed to do and know. Helped us decrease services to a point we were comfortable with. Great representative of a great company.

I have had a great experience with Rob for installing my Vivint! This was a great experience, Rob is very opening and professional! The product is nice and simple! My children are able to control it without problems! This is a great device!!!

Sales rep left many things out mainly I needed a other application, may pay interest on equip for 5 years, told me had 30 day money back..Spent days on phone with Vivint and citizens made down pymt but 5 different people had 5 different explanations where deposit was. Citizens needed 3 weeks before can tell you anything..Installer did not give me what I paid for, also broke my treadmill and did not say a word..Indoor camera DO NOT WORK AT NIGHT. Sales rep lied about that..

We moved into a new house that already had a Vivint Security System. A representative came to our home to walk us through all the ins and outs of the system. They were very thorough and were able to answer all of my questions. I would definitely recommend them to my friends and family.

My technician made the experience enjoyable and informative. Awesome experience! He walked me through how to use the system and went the extra mile to make sure all of the equipment was functioning correctly. Twice. To make sure he didn’t miss anything.

Mario was very helpful! The installation was very quick and I’m 1000% happy! It gives us all peace of mind to have Vivint! I plan on adding more cameras to my home soon. Would highly recommend to family and friends!

I really appreciate the thorough job that Sergio and team performed at our house today. He answered all my questions and then some, I look forward using our new Vivint system! Thank you and I will definitely pass along this great experience!

Excellent care, full installation, polite, efficient technician name Will, system easily operated! Arrived on time, wearing I’d totally explained the system, made me operate it so that no would not make a mistake. So far so good. Have not accidentally set off alarm. Excellent service. Excellent price. I would recommend this company most definitely

Josh was kind, courteous & got the job done over my expectations! He is an asset to your company!! I also want a shout out to Issac ** who works for you out of Homestead CA, he is my nephew in law & his drive & passion for your company & products is what sold me!!

Customer Service is topnotch. Very thorough! Even had the manager call me to set up my panel due to needing it done ASAP and my schedule didn’t work with their appointment times! Definitely recommend! I love that my house is always monitored.

Installer was excellent. Made recommendations that ended up saving me money. Provided clean and professional installation exactly I was expecting and what was explained to me over the phone. I will be recommending Vivint and the installer. This system has brought me a better sense of security.

Really like the cameras. Still getting to know the app and how everything works with the system. Only reason I gave a 4 star rating is I wasn't made aware that the Response Services (911, etc.) had to be paid upfront first to activate the system. Otherwise, we like the system.

Great service by the technicians!! Aryel and Freddy were fast, efficient and friendly. Very precise with their instructions. Explained all features throughout the process. I would recommend the service team to anyone who asked me. Very satisfied with the entire procedure. Easily understood instructions And the technicians were right on time.

The installer was very clean and respectful of my home. He did a very good job of installing and explained to me as he went through each step. He is definitely a knowledgeable man on your system. I’m sure I will have questions and he said he would answer any if I called him. Very easy to talk to. I am totally satisfied.

Technicians on site were very helpful and knowledgeable. I would definitely refer a friend to Vivint. Their customer service was also excellent. They stayed on the line to ensure all of my questions were answered even after I had already purchased the services.

Had an older home so technician took more time for best installation. Installation was explained, I was asked where I wanted the equipment, cleaned up afterwards. Couldn't ask for better. All adjustments done to satisfaction. Had to write more for this review...

I am extremely happy with the service that I received from Vivint. All aspects of the process was explained to me well. The installer was efficient. He was patient in explaining to me all the various steps. I am not very good with technology, so I really appreciated their patience. Would recommend the Company to family and friends.

I give Brandon a 10 out of 10! He was a true professional! Knowledgeable, personable and very helpful at running through the system and apps. I had Vivint at an apartment I lived in and now that I’m a home owner so glad to have it back!

The Install went quickly and efficiently. Explaining to me was easy. The system is simple and efficient. Much less complicated than my ADT system at my previous home. Audry was smart, funny and answered any questions that came to mind. Would recommend to my friends.

My tech, Michael, completed my install and explained in detail the system. I was very comfortable with the whole process. After Michael left, I set up my three cameras and went over the system's display panel and reviewed the functions.

Cipriano provided great service while installing my alarm system. He was very informative and I would overall recommend the service to anyone! Everything looks great and now I feel extra safe in my home. Everything was installed perfectly. Thank you so much!

The technician was very easy to work with. He did a great job looking over all the components and installation requirements. Everything operates and works as described. He did a very good job helping me understand how to use the system.

The installer was professional and pleasant. Price was good. Equipment is pretty good so I'm happy with decision. I feel safer at night knowing we're monitor while we sleep. The installation was the same day. We were explained how to use the system.

Mr. K. ** provided the best reactivation service. He was thorough with explanations, patient, and helpful with supporting me with steps I didn’t recall. He showed me how to change my batteries, and additional options I can use include as Vivint customer. It was refreshing to have him as my technician.

This is my first experience with Vivint. The technician who came out was very friendly, professional and knowledgeable. Additionally, we do like the Total Home system. It has been a good customer experience thus far. I would recommend Vivint to someone else looking for a Smart Home alarm system.

Just what I expected. Top of the line service. There was error and he took his time and got her done. I recommend your service to all my people. I hope that the technician gets paid what he really has to get paid. It's these workers that make you guys millions.

I Was impressed with how quick the installer took care of putting in my system. He took all the old equipment out and left it for me to dispose of which was just fine. The new system appears to be current with all the new technology. Vivint is interested in making sure that the customer is satisfied with the work.

Good installation. Would recommend Vivint to everyone. Technicians was polite and and quick, showed up on time. Very easy app to use and quick to arm and disarm. Very good on prices too cheap. I would give vivint 100 %

I called looking for cameras for our home. Spoke with a sales guy who did listen, gave me my options and scheduled a tech to come out and go over the installation process. He also explained the cost to obtain what I wanted so there were no issues later. The tech came out, we talked about how the installation would be done and what limitations there were. So I asked when was the next available date for the install. The tech looked confused, because the sales guy had scheduled me for an installation instead of a consult. Never mind the next available date, do it now I said.

The service was excellent. Very helpful and efficient. The installer took time to explain everything and was thorough. The product, especially the quality of the video, is amazing. We would most definitely recommend Vivint to our family and friends. Thank you.

Couldn’t have asked for a better experience. Doug ** set us up with seamless customer service and we just got our equipment installed today. Andy hooked up the cameras as well as walked us through on how to use the app. Couldn’t have asked for a better experience all around. I would recommend Vivint 100/100 times!

The guys that came out to my salon did such a wonderful job with installing my security cameras! They were very informative and helpful. They came in to do the job with great confidence and attitudes. I would definitely give them 10 stars!!!

I am sure we made the correct decision choosing Vivint. The customer service and attention to detail shown by Ronald ** was fantastic. You hired a real professional. I will share my recommendation to other friends and family to purchase a service plan with Vivint.

A very professional install. Installer went through and checked that the installed hardware was set up and working properly. He also explained the setup and operation of the hardware through the Smart iPhone App. I will recommend the representative and company to others.

Not happy at all when I called to set up service the customer service rep gave the options and did the SOFT credit check to confirm we could use the financing. We then got to the visit with the tech and he didn't have all the equipment needed to install everything and it's been over 2 weeks and he is yet to be back to install the remaining items. He also was not able to tell me that they would be taking 3000$ out of my account when he was done because he said he didn't know what the final bill would be and didn't say the financing was no longer an option.

Troy seem to be a very capable and honest worker and was great when he was walking me through how the system work And was also fast with his setup. I Would not mind referring him to other people if I ever become a people person.

I am 60yrs old and have had many techs in my home throughout my life. Spencer ** completed service at my home and I must say I have never been as satisfied as I am with his service! Mr ** was very professional, courteous,and efficient at getting the work done. I hope Vivint does what they can to keep this employee. If anyone sees's this please request Mr ** and I assure you you will be very pleased! Thanks Shane

They were helpful and honest about the product and showed me how easy it was to use it. Are willing to come back if I have any problems and also made sure l know how reach them if I do have a problem. Very kind.

Michael was awesome. Very genuine, professional and an overall great guy. Arrived on time. Explained everything every step of the way. Responding to questions. Easy to schedule install. Great service. We will definitely recommend Vivint services to friends and family. We are pleased.

He was very professional and thorough. Because of his excellent service in my first home and my sister's home I decided register my 2nd home with Vivint. Install was quick and accurate. I will definitely recommend vivint. I'm super happy with my set up.

I would like to say Great job by Connor!!!’ And his trainee. Connor and his trainee showed up, and went went over everything that I had request on the contract. He also gave me some great recommendations on what else I should add to my security system. He was very precise on everything he was doing. Great job team!!!!

Installation technician was on point! The system integration immediately turned my house into a smart home and definitely enhanced security. I have overlapping camera coverage of my entire property. The HUB is easy to understand and operate; it brings functionality to a single place. Also the phone app offers complete control of the system.

I had a couple error notification which got resolved. It was very simple and thorough. It was mostly network error issues and battery low notifications. The technical support team explained the process and sensor type that needed battery replacement, including a video recommendation to see the visual process of it.

My son referred me. He is extremely happy with his system. He also speaks highly of Shannon who installed both mine and my son’s systems. Both Brandon and Shannon bent over backwards & listened to me. Shannon asked me questions all along the installation and guided me through how to use the in home touch pad and smart phone app.

Installer was helpful and informative. Answered all of our questions and went through the use of the device. Very professional and knew the product well. Installation was quick. Completed in a short amount of time. Wife and myself pleased with the product and would recommend to family and friends.

He was thorough with his installation of our new security system. He was very helpful instructing us how to use our new system. He answered any questions we had about billing thoroughly. He was also clean and presentable. He left our place cleaner than when he arrived after cleaning up all of the installation work he had to do. Really great guy!

Chad was awesome! He explained everything and didn’t leave until I understood all of my services. I did not feel rushed or like I couldn’t ask questions. The system is easy to use and I definitely feel safer in my new home.

Lorell provided a fabulous customer service aside from the installation process. He answered all of my questions and walked me through the phone app. He was also very careful on giving me privacy while setting up my password and pin. I am very thankful for his knowledge and dedication.

Josh was our technician and he was quick to do the system install, answered all questions and was just overall a pleasure to work with. First time users of Vivint and we would highly recommend this monitoring system to our friends and family.

Jacob was very helpful and did a great job installing our security. However, he did fall through the ceiling which is why I give three stars. This is a brand new house and although it was an honest mistake, it is still very frustrating.

The installer did a great job explaining everything! He was In and out in a very timely manner. He Even offered to clean the little mess. Great job!!! Love it so far! Having fun exploring everything in the app now.

I have to say I’m super happy with the customer service from start to finish. I had someone break into my garage early in the morning and called Vivint at 9am and expressed how unsafe I felt and would like their service. I asked if I could do same day service which I’m grateful Drew came around 10am! He was the best and explained everything so well. I recommend them if you live in the IE ask for Drew B.!

Isaiah was very helpful in explaining how the system works. He was very polite and had great customer service. He made sure to communicate with me the steps he was going to take and where my sensors would be placed. Awesome service, I Would definitely recommend to a friend.

The installation came out excellent, installers were so nice, very professional, very patient to answer all my questions. All are explained accordingly. I will recommending Vivint to my friends and family and co workers.. 5 stars service. Amazing security system. So easy to navigate.

I really liked the technician who installed my system. He was patient and explained in detail. He also assisted me with setting things up how I like them. A little disappointed that the initial quote I was given wasn’t accurate.

Jonathan installed my alarm system and smart home system. He was very friendly professional and knowledgeable.. Equipment was placed where I had asked it to go. My camera placement was done well. He explained everything thoroughly so that I thoroughly understood how to use my system completely. I am very pleased with this.

Jesse was great, he was very professional and very informative. He really made me feel at ease when it came to assuring me that Vivint is a great company to secure my home. He worked quickly and efficiently. I ordered 2 fobs, but he only had 1. He reported it to his supervisor and they will be mailing it to me.

Sales rep was very knowledgeable and not overly pushy and helping me design my setup. Very prompt and helped out. The installation guy was the coolest and hardest worker. Really was informative and helped guide best practices. Excellent so far.

Oscar was amazing! He explained all the different options for equipment and answered all of our questions. Once we chose the equipment that we needed, the financing was fast and easy. The best thing was that the installation was done on the same day. He was us through the use of the equipment through the Vivint app. Overall we are very satisfied with Vivint service.

Very helpful with answers to all of my questions. Punctual and professional. I appreciate that they took the time to make sure that I felt comfortable with everything before they left as well. I feel very safe in my home now.

Our installation tech was very helpful and did a great job. We are very pleased with the service. The camera placements were perfect and just where we wanted them. The locks and water sensors are a great addition as well.

Mike was very professional and easy going. He answered all my questions and was very thorough. He was patient in working with my schedule. Made my installation easy. Made me feel comfortable in using my new system. I would recommend him as their technician.

Our technician was Very descriptive and provided thorough explanations. He was Punctual and called us ahead of time to give is an estimate of arrival. He was also a Patient and helpful technician. The technician was tidy and cleaned up installation debris. Reasonable

Stefan was very knowledgeable and very professional. He made the set up easy from start to finish. He took his time to work with me on learning how the alarm works. He is excellent. You are lucky to have such a good employee.

As usual, Vivint is on time, the service is top-notch, the installer was friendly and knowledgeable. I would never recommend another company for your home security and smart home service! My installer was Jeff and if you are lucky enough to get him you are in for a treat!

The installer was very professional and extremely knowledgeable. He went above and beyond to make sure my experience with the installation was a good one. He answered all my questions and performed a great job installing the alarm. He double and triple checked that everything was in working order. He gave me a complete tutorial on how to navigate the alarm panel. I am extremely thankful for the service that he provided.

Thorough install and super helpful associate here helping me get oriented with it. We’re excited for this updated alarm system with many more features but now I’m not intimidated by the new technology after the time the rep spent with me.

My Tech Tim was great. He installed quickly and neatly. Also he was funny and respectful. He was resourceful and told me about a lot of other options. After about a month I will know if I’m satisfied with service and if I will refer people.

We received a flyer for services, Monday, called Tuesday evening and got an appointment for the next day. Wednesday received a quote from Scott who is very knowledgeable and courteous and got us set up for installation on Thursday. The very next day! Our security is of high priority and the technician was friendly and clear on assisting us with app and monitoring. Glad we set up with Vivint.

I cancelled and paid off my equipment contract and remaining fees for discontinuing my alarm service with Vivint. I moved to Dallas Texas in December of 2021 and sold my Oro Valley AZ house in February 2022. Vivint restarted monthly payments in the February timeframe without my authorization (or Reasoning), at which point I contacted them and had my bank stop the payments. I did not own any Vivint equipment or Services and notified them that these were fraudulent charges with no services being rendered. I have spoken with Vivint multiple times and they continually state "We cannot find your account therefore, we don't know how you are receiving a bill."

This install is a gift for my mother in WA. I live in VA and I am concerned about her safety and health. The tech called and video chat with me before and after the installation. I felt confident about their work and they were very professional. I was able to check in on my mom during the night and share the link with my siblings.

I love the promptness of the installer and the way he informed me of all the things I needed to know to feel safe and comfortable with my system. I also like how the salesman covered all my concerns about the security system and help to decide what was best for my needs.

Alex was a great security tech and was very informative as well as patient with all my questions. He was personable, kind, and made sure I felt safe with my new setup. Very happy with our security system thus far!

Ashley from Vivint came today to install our new equipment. She was very knowledgeable and patient with us as she went through the initial setup. The camera on the doorbell is better than the Ring. She installed the monitor pad and went through all of it. So far I'm very pleased with the system. It is user-friendly.

I have two homes that are protected by Vivint. It gives me great peace of mind. Their customer service is amazing. Joseph was thorough & didn’t rush to get away… he gave me his full attention & walked me through until I was comfortable with the phenomenal system.

I had the pleasure of having my new security system installed by Chris **. Chris was professional and courteous. He took the necessary time to answer all of my questions and to demonstrate when necessary. He worked very conscientiously and completed installation of equipment just as discussed. I would ask to have his assistance if I needed any help or followup.

Technicians were great. Logan walked me through the entire process and were transparent with what was happening entire time. I was made aware of where they were installing the equipment, etc. Once installed, they made sure I knew how to operate the system. Overall smooth experience.

Bryan the technician was very thorough and knowledgeable of the home install. He was very patient with the unknown issues popping up during the install and ultimately got the job done. Had good salesmanship. The house system works well and is very user-friendly.

Alex did a great installation on all the equipment. He first reviewed the order and did a walkthrough, telling me I didn’t need this equipment or better recommendation. Saved me a considerable amount of money. This to me shows the company looks at what is best for the customer and not higher sales. I like the controller and front doorbell/camera.

Vivint installed a system consisting of three cameras, two glass breakage sensors and one motion detector. A bit troubling that I received different costs for the equipment and monitoring with every different individual I spoke with. The technician was abrupt almost to the point of rudeness. Everyone seemed more concerned with getting the contracts signed than effectively insuring that I received the best system for my needs and thoroughly understand the operation of my system. The technician did not supply me with any signage to put on my house to indicate that I was protected with a security system. In spite of this, I do feel that the system will meet my needs, it seems to be pretty easy to operate.

Great service by my technician Tyler who stayed very late to make sure we had the best service. Also, today the customer service was great. In the future, if I have to deal with anyone I hope they are like today's and yesterday’s service people.

Everything about this experience has been positive. From the initial phone call where the automated system didn’t take forever, to the explanation of everything from the rep on the phone to the installation here at home. Honestly if every company had this type of service it would be amazing.

Installer came in and installed the products efficiently. Put on the doorbell and the alarms for my doors. Explained how how the panel worked and showed us all the bells and whistles. Explained the whole process and ran through how the system worked.

I was beginning to get very frustrated trying to connect my cellphone with the camera. I am very happy after a few calls for assistance, I was finally able to see the camera images on my cellphone and now when I'm away from home, I can still see what's going on.

Subject called that he has arrived and professionally introduced himself to be from Vivint to install the security system. He explained thoroughly what needs to be done. Thereafter he guided me how the system works and the whole nine-yard. Excellent job!

The Install went great and service was perfect. Will recommend company and Service man. Everything was set up in good timing. System works great. No unnecessary holes in the wall. I will call the repairman if needed. He was great and couldn’t have had a better experience.

My technician Armando was excellent! Very professional and knowledgeable about setting up my Vivint system. Very satisfied customer here. The install was very fast and easy. He explained every step of the way and did a great job installing. No issues whatsoever.

The services rendered today was very professional. The technician guide me through the process and was very patient with me. The outcome of my overall opinion for Vivint is they are very professional and care about customers. I will recommend vivint to friends, and family.

Mason was awesome! The whole experience was easy. He installed everything so quickly and held a great conversation while waiting for everything to load. He explained everything and made sure everything worked properly before leaving. If I ever move again I will absolutely use this service again. 10/10.

Techs were very nice and informative. Was able to answer all my questions. The installation was very thorough. The techs were able to test the equipment out and made sure it worked before leaving. Also showed me how to access the software through the app.

My experience with Vivint customer service was pleasant and successful. My questions were answered and clarifications were given. Also, other security features were explain and clarification of offers and transferring system to new location upon purchasing my home was explained clearly.

Dillian was fast and accurate when installing the system. He walked us through every step of the way of the process when he was going to do. Very patient and pleasant with all the questions that we had. Kudos to Dillian.

Wes ** and the young lady, Mattie were very professional & humorous. Did an awesome job and explained things to me I may not have understood. I appreciate the two of them and while Mattie was in training; she was awesome.

Sid was awesome in explaining what I would receive in the starter kit. He was very patient and knowledgeable about every question I had. Thank you for taking the time to clarify my thoughts and plans I had in regards to bringing a security system to my household.

Great with explaining what they could offer. Gave us different options to choose from. We definitely feel like the choice was great. Definitely will have to see if once we get everything thing installed. Can’t wait to have that peace of mind.

The techs were great. They were friendly and super helpful throughout the entire process. I was hesitant when I looked at my house and how the hookup was going to go (due to limited electric outlets and no doorbell wires) but they did it with no problem at all. I would recommend them to anyone, especially Michael.

I made the mistake of trusting various “best of” articles online that praised Vivint, and now I am stuck in a five-year contract with an absolute sham of a company. Their monitoring service and technology are extremely unreliable, and you cannot count on their customer service to resolve anything. For example, my dog triggered a false alarm due to a faulty motion sensor. The person from monitoring services who called me could not speak English or even tell me whether the alarm was still going off. At first he seemed to say it wasn’t but then later said it was indeed still going off. I begged him to turn it off so my dog wouldn’t die of a heart attack. He said that was impossible. He refused to let me speak to anyone else. I had to hang up and redial to speak to someone else, while speeding home on the highway. My dog was shivering in a corner when I got there.

My installer, Zo, was EXCELLENT! He was professional and SUPER knowledgeable about the products and services! He made me comfortable with and solidified my decision to get my home security through Vivint! I HIGHLY recommend Vivint, and will ALWAYS ask for Zo!

Great experience with the technician and very helpful for all the questions that we are asking. And lastly very professional. Overall I'm satisfied and content. Hopefully incoming problems or any troubleshooting we may encounter will gonna be taken care by your company, our home and our safety will depends on you.

I had glass and door detectors installed. The tech was great. Very informative and knowledgeable. He was in and out quickly and was very efficient. He explained the app and the process of registering it with the sheriff's department. He explained how to add users and how to arm and disarm it.

I would definitely recommend to people that are looking to add security and protection to their home and family. I think it’s a good investment and affordable plan. I know it makes me feel happy and safer now that my system is working now.

The technicians that showed up (Jay and Wolfgang) were so professional, respectful, efficient and thorough from installation to completion. Both techs were so knowledgeable about Vivint's state of the art technology and possess a perfect reflection and representation of the Vivint brand. HIGHLY RECOMMEND!

Although we had a mixed up with the installation day, it turned out ok. The installer was friendly, personable, and knowledgeable. I just have one comment on the unit, the volume is not that loud. I want to hear it from upstairs since I'm always there. I already turned it up 100%.

From the sales rep to the install guy I experienced great service in making sure I had exactly what I wanted/needed. Steven did my install and he went above and beyond to make sure there was minimal wires showing when possible and that everything was level and clean. Walked me through how to work everything and made it very understandable. All in all I am super happy with the system and work performed!

Conner and his associates were very professional, informative, friendly, respectful. I recommend them as an installation team. They gave great suggestions on placement for best service. They confirmed everything they did. They did not leave a mess in our home. They reduce the visage of wires. We are happy with our setup.

The tech was extremely efficient, knowledgeable, and courteous. Very nice guy! The installation went extremely smoothly even though our house is over one hundred years old and it was not a typical install, but he was very creative to get the job done.

I had the nicest, most polite and respectful man who installed my cameras and window sensors inside my home. He was very knowledgeable and easy to communicate with. As a senior citizen I was apprehensive about learning everything I needed to know. Frank did a great job. He explained AND showed me how everything works, and I “got it” the first time! Absolutely NO complaints or concerns from here!

I love the fact that woman came to do the install! Shows they can do the same as men and to be honest they were more professional, disciplined, attentive and caring. They were clean and understandable. They demonstrated the system and were patient. They even interacted with our dog. Krista and Summer were by far the ones you want to install your system. Take it from an Army Veteran. These woman know their stuff and can do the job clean.

My wife and I enjoyed the Vivint tech team who installed our new security system. We were delighted with with their craft and skills. Aaron and Donnell were very polite to us and to our home. Before they left, sawdust and debris were completely removed.

Great service from tech. Very fast and efficient. Explained everything really well. He knew the system like the back of his hand. Even made last minute changes for me when I found something I didn’t like. He was very friendly and kind and got to know us personally so it didn’t just feel like a job for him.

The gentleman that went to install the system was very professional and thorough. He showed up on time and worked efficiently. He was able to install the equipment in a timely manner. We were very pleased with his service. I would definitely recommend Vivint to anyone needing a security service.

Installer was awesome. Very nice and helpful, he was extremely knowledgeable and professional. I would highly recommend Vivint and their services. Best service I have had in a long time. Everything worked the first time around. The installer also recommended more services and spent time doing it all right the first time around.

Professional Installation and fast. Walked through the process and technician explained everything from contract, purchase process and equipment use and set up. I was very satisfied with company and would recommend to others for your home security and smart home integration needs.

Excellent attention. Great products. The installation was really very professional. The cameras work perfectly. Vivint service has been good so far. They care about my needs and show very interest in what I wanted. I am impressed in a good way about the system.

Good service, knowledgeable and patient tech. Waited some time for me to get home from work. Explained the use of the system thoroughly. Professional installation and answer all questions properly. We're happy.

Vivint installer Davis was awesome. He was very professional and informative about all aspects of our security system install. System is easy to use and is very customizable. Enjoy having all equipment management at my fingertips. Would recommend this company to my friends and family.

The technician was very knowledgeable and took the time to explain any questions that I had. I felt he was very thorough with his explanations. I definitely would recommend this service to any of my family, friends or strangers. Along with the technical. He is an asset to your company.

This is my first home and was moving to VB alone, so a security system was high on my list. Vivint Install technician, Carter made the whole process a pleasant experience and he explained things all along the way. Could've gone with other security companies, but this one was recommended to me by my mortgage company's utility concierge. I am SO glad I went with their choice. Vivint is EXCELLENT and I will gladly recommend them to any and all my friends if ever their need arises. Thank you Carter for making this install so pleasant and giving me a great sense of security.

David was amazing with his both his customer service skills and installation. He explained the systems really well and answered all my questions. He also understands the system system really well and he helped me with all of the technical questions that I asked him. This is a very first class system and a product and I would recommend it to anyone who might be looking into a security system out there.

Our experience with Vivint so far has been very positive. Our technician, John Tran was extremely helpful, professional, and knowledgeable. He answered all of our questions and was very patient as we decided what products would work best for us.

I just wanted to give a big shout out to our technician. She was absolutely wonderful and pleasant to work with. She was very skilled and knowledgeable and deserves recognition. 10 out of 10 for service. The products are easy to use and convenient. Can't wait to start using my new products.

Very knowledgeable and extremely helpful and curious. Took his time and very respectful and extremely patient to make sure we understood how to work all of the equipment and very friendly, we feel so much more safe now and very affordable. Would recommend this service to anyone. They're the best.

The Vivint installer was great. Made things simple. No mess to clean up. Did a good job installing everything. He explained everything thoroughly so that we could understand it. He was in an out of here in less than an hour. Again he did a great job.

Ryan is very knowledgeable about the service and I felt comfortable with him. I trust the the product he introduced us to and he explained everything to us. We are already enjoying the system and also the other products we are looking forward to try. The ladies we very well knowledgeable as well and set up in good time.

Michael gave me a call when he was en route, explained the process to me and patiently answered any questions I had. He also took his time going over how to use the system. I didn’t feel rushed at all. He was friendly, efficient and respectful of my home.

I had an excellent installation experience with the Vivint installer, Mr. **. He called me before arriving to preview his arrival. He arrived on time and prepared to work efficiently and effectively. He assisted me with locating my Wifi name and password. He set up the system and assisted me with loading the apps. He troubleshooted accurately when the system did not load on my Vivint app. He then installed successfully my car guard system which he said was his first ever. Nevertheless, he installed it accurately and expeditiously. And it worked. I was deeply appreciative of his attention to detail and high quality installation. I would recommend Mr. Dell and Vivint to anyone and everyone.

The experience exceeded expectations. The customer service from Acree was above and beyond. He was thorough in the explanation of the system and left my family confident in operating the every piece of equipment he installed. I would highly recommended the services and equipment provided for me today.

Everything was done in a timely manner! Looking forward to working with them again with my new location. With all the noise that was going on with my daycare kids they were still able to work and was friendly with the kids as well. Love the service and the new updates they have.

Love the system so far however the job is not finished. My installer was nice but he did not have enough inventory to do what was expected. In addition, there was too much variation in cost. I am unclear why.

Mannnn that tech guy is the best I’ve ever met. He was so nice, work very clean. Doing everything as if it was his own house. Thank you so much guy. Your products are so expensive and you could have give us window sensors too. For over $3700 whatever we got is not enough. I am satisfied with the tech guy but the service is way overpriced for just 2 cameras, and some door sensors. Definitely not getting your service for my other home. I could get these cameras and sensors for under $1000. Guys for $3700 not even a window sensor, not even one window sensor. No sensor for home entry interior garage door. All my windows are not even strong windows. I’d get 24 doors and windows sensors on Amazon for just $59.99 and the 2 cameras could cost only from $600 to $1000. For $3700 I am not satisfied for what I got.

From the moment I called Vivint, their customer service is outstanding. The tech that helped me set up my system was so patient and willing to assist. I felt comfortable asking any questions I had and he would answer and repeat as needed for me to understand. Thank you!