Vivint Reviews

Installation went great. Joseph did an amazing job. Highly recommended. Great Service. Cameras work great and are clear. Doorbell works great. Monitor works great and sounds great. Deadbolt works great. Service Highly recommended. Cameras work great and are clear.

I was not happy at the end of my install to find out that I was promised to get an additional and was quoted a price, come to find out at the end it was not true I had to pay an additional $200 for a feature that I thought was included, salesperson did not show me what he was setting up only verbally, I wish I did not purchase because of lack of knowledge and spending more money intended.

Jake and his team are amazing and walked through everything to make sure we are on the same page. They are very knowledgeable and want to make sure we have the best service. I was even able to set an appointment for my mom to get an installation on another camera.

This was an extremely great experience. The technician that did my installation cover with great detail the installation. She also did a great job. And completed the job in a timely manner. She’s definitely a great asset to this company. Thank you so much. Very happy customer.

Michael our installer was great! He was patient, polite, professional and very knowledgeable. Michael stayed late to make sure that both my husband and myself really understood how to operate our new security system. He took the time to go over the app on our phone as well as touch panel within our home.

I was very pleased with the customer service as well as the quick and efficient install. The turnaround time from my initial request for services to installation was less than 24 hours so I was very impressed. I’m very pleased so far.

Greg the installer did an awesome job and in a short time period. Explained everything so I could understand how the system worked. Highly recommend him. Very neat and clean install assuring everything worked before leaving. Would recommend a Vivint system for anybody needing reassurance of their property and belongings.

The Vivint tech was very professional and friendly. She made sure everything was working and that I knew how to use the system. She answered all my questions and didn't leave a mess behind. The system is very nice! Certainly pleased with my purchase.

The technician was great. He was very friendly and informative. He was professional and knowledgeable when installing the system. He was very informative by explained everything on how to use the alarm system. He completed the installation in a timely manner. Thank you.

Affordable, convenient and reliable. The process was smooth, expedient and painless. The rep was professional and courteous. The pricing was extremely reasonable and affordable. I would recommend to anyone seeking security services. The service provides true monitoring and not just a camera only service. You won’t be disappointed.

Excellent customer service and I felt like he was willing to go above and beyond to make sure my home was safe for me and my girls. Also, my representative was willing to help me out if I ever run into any issues in the future. Definitely would recommend to anyone else!

I just had my system installed today and I am looking forward to using it. My tech was so totally awesome, very helpful and informative. He made sure I understood how to use the be system and where to get assistance.

Great customer service. Very helpful representative. He helped me Set my app and he showed me how to use. Very patient with me. I asked a lot of question since this is my first home security system. I love it.

My Vivint tech Joseph showed up on time. He was professional and thorough in explaining all security system options. I was very pleased with his installation! After installation he made sure I understood the phone app and the keypad.

Our new security system was installed this week by Jose. He was very thorough and meticulous. He explained everything to us and we have high hopes that we and our new home are in good hands. The engagement of Vivint was easy and we were very impressed with their communication process. So far, so good!!

The gentleman I spoke with was very professional, very nice and polite and patient with me and answered questions I had at the time. He gave us multiple options that suited our needs and work right away to complete everything over the phone and even gave us the comfort to feel secure with our home with the devices he recommended, I give him 5 ⭐️⭐️⭐️⭐️⭐️.

I say, "excellent Vivint team" because from the website, first call I placed, to the techs that came out to set up my system were all knowledgeable, respectful, and helpful. My tech, Mr. ** and the 2 others were amazing with my family and myself. I am amazed at how they answered all our questions about the equipment and tolerated our unknowledgeable technical selves. Hahah!!! These guys worked together and handled us as great customers and done the job great!! Highly recommend them! As for the system, it’s spot on and works great. Loving it all and wish I had purchased years ago. Job WELL done guys!!!!

Our sales rep Billy ** was very professional, knowledgeable, patient and he provided an excellent sales presentation that convinced my wife and I to switch our security service to Vivint. The video cameras are amazing and the system works much faster than our old system on Wi-Fi. The tech installer Ryan ** was very knowledgeable, efficient, neat and personable. I highly recommend Vivint.

I couldn’t be happier with the time and effort my tech put into my home. I’m confident this will lead to a great experience with Vivint. Being away from home while at work I feel at ease knowing my home is protected. I will recommend Vivint to all my friend and family. Thanks again.

Alarm system was installed properly and worked very well after installation. The technicians were very helpful and knowledgeable and very patient with my questions. They showed me how to use the system in detail. I highly recommend Vivint alarm system to anyone who needs a good alarm system in their house.

They are very great with help you and your family feel safe. Jeff listen to me and help me figure out what fit my family. Also had a tech out the same night and he help my family and I understand the system.

Awesome experience. The tech was very helpful and Polite. The cameras are great quality. The service tech had very helpful recommendations on positioning the camera. I feel very safe knowing what’s going on around my home and would highly recommend the Vivint security system to all my friends and family.

I've switched to Vivint and am so excited. I was very impressed with the setup of my service and the professionalism of the technician. I'm so excited about my new home security with its cameras strategically placed to afford me the best protection.

The technician did an excellent job installing the system and accommodating all of our requests. He was very neat and efficient with the installation. He then assisted in installing the apps on the phones and explaining how to operate the system

The salesman was great, installation was quick. Had a great personality….Alarm system seems great so far. They gave us 5 days to check it out. The doorbell camera is great. Now I need to put the Vivint signs in the yard.

Michael Was Very Professional And Extremely Knowledgeable. I Would Request His Service When Doing Business With Your Company. It Was A Pleasure Doing Business With Him & Your Company. I Am Very Satisfied With My Security Equipment...It Makes Me Feel Safe And Secure

I am pleased with the product. The technician was professional and went through everything with me in a timely manner. Again it is a great product and look forward to continuing my service and possibly upgrading in the future.

So far so good! I switched to Vivint after a horrible experience with another company. The installers came and explained everything, verified pricing and setup all equipment. We discussed what was needed and any changes made were confirmed with me. Corrections did need to be made after the Sales Order did not reflect promo items (and pricing) but that was resolved.

The tech that did my install was very helpful and knew how the system works and was able to answer all of my questions. Installation took about an hour and a half. They were very polite and courteous and were very friendly.

Gunner was super helpful. He understood what I was looking for and made the process super simple and smooth to transition to. I highly recommend this security company as they were able to complete the transition the next business day!

Great. Just need to learn the app and remember to disarm alarm. Other than that I am happy. I would like a 3rd camera for backyard eventually. I was expecting the cost of it all be much less expensive but it is what it is.

Tech Jorge ** was very professional, knowledgeable, and communicated very well. He was thorough going through the steps from identifying best spots to situate the cameras and the other equipment and demonstrating the use on the board and on my phone app. He installed the equipment efficiently and thoughtfully making sure that the wires won’t be an eyesore. The equipment worked as told.

Nice. Great customer service. Patiently walked me through everything step by step. Asked if I had an additional questions and make sure I was set before ending the call. Talked me through how to navigate the system and set codes.

Had a security system installed!! Installers answered all questions with great knowledge and understanding!! We are senior citizens and she had great patience with both of us!! When installations was completed, we felt very comfortable. I would recommend my installer to others.

Camera and sound doesn’t work. Tried troubleshooting. Didn’t work. Not satisfied at all. Wasn’t briefed properly of how process/paperwork/equipment - until after the installer was there at the house already. Had I known that, I probably wouldn’t have set this up.

Purchased new system and had installed. Ja’real did in-depth discussion of what I was purchasing and how it was to be set up. He then installed and during each phase he explained all. I was thoroughly briefed at conclusion of install. After having had three different systems I feel this system will provide the security I wanted and Ja’real did an exemplary job installing and instructing its features.

Both technicians were amazing. On time, helpful and very nice. Did an amazing job, professional, proficient and knowledgeable. They definitely deserve a raise considering their work ethic. Highly recommend!

Getting started with Vivint was extremely easy -All it took was a short phone call with their reps to go over the equipment I wanted/needed and to schedule the installation appointment. Within the week they came out and installed my security - it was so fast! The whole installation and setup appointment took only 1 hr. Unheard of! The technician, that came out was amazing, he explained how to use the equipment and how to setup the app on my phone very well! I cannot recommend Vivint enough!

Very pleased with service. Answer all my questions. Took all the time to explain every single detail of how the system works. Didn’t leave until he verified that everything was working and that we were pleased with the work that he had done.

Big compliments to Alfredo who installed Vivant alarms in my house yesterday. He managed to figure out my crazy ancient doorbell system and thick brick walls get the system in place. He was very knowledgeable and good problem solver. Highly recommend

Is very good to secure the home and I feel more safe having the home security system. If anything happens I will know right away. My family will be more safe. I the a good feeling to protect my family and my property

I purchased my equipment outright so I don’t have contractual issues like many do. However, I have constant equipment issues. As others have stated, the batteries in the devices have to be changed often, more than anything security devices I’ve ever had. The thermostat has never worked for over a year. Every time I call for a technician, they refused to send one without a $50 fee. I already pay $60 a month for service. My panel stopped working and was totally black. I was paying for two months and had no service. When I first called for a technician, they were closed and refused to replace any of my batteries even though I had been paying for a system that did not work. So a month later, I finally remembered to call after I returned home from working 10 hours.

Tech was able to explain process well and worked well! Cleaned up after drilling and let me know how cámaras were going to be installed. Good customer service. Will recommend to family and friends for this installation of security system for any doctor's needs. System is straightforward and have no problems so far.

I have been trying for nearly a year to cancel my service. I called in Dec 2021 and was told I need to make a contract buyout payment. Done. Then in Sep/Oct, I get a bill. Oops! The agent professed that as a prepayment, not a buyout. By the way, we need an email notice of cancellation (first call never mentioned this) - send the email and I will note the account to backdate since we didn't tell you. Done. November: there is a problem with your account and it is not cancelled. Since you didn't send the cancellation in December of last year, you still owe us money - despite everything that has happened and our failure to process things correctly.

Installers were very friendly and professional. They took the time to make sure components mounted on the walls were level and where we wanted them. They also cleaned up after themselves, wore shoe covers inside the home, and made sure we understand how the alarm functions.

Eric (my technician) is very knowledgeable, prompt, and courteous. I highly recommend him and Vivint! He made my experience super fast and convenient. He was minimally invasive with setting up my security system. My system work extremely well. Thank you.

Audrey was amazing!! She answered any questions that I had. Very polite and informative. So far I am very happy with Vivint! I will definitely refer Vivint to another friend or family member when I get the chance! Thank you!

The product installer was amazing and helpful. The system works great as well. The new cameras with the flood lights are a great addition to the security. The installer told us they follow anyone in our perimeter wherever they walk and that is a plus for us. The installer was efficient and knowledgeable. He placed everything at the right angle and place. The panel is reachable as soon as you walk in.

I give an A+ to customer service and the technician who came to my house. He explained everything and was patient; very professional.!!! I would definitely recommend a family member and friends!!!! Thank thank thank you thank you.

The quality of the product is more than what I expected. The video is awesome. The price point is a little high but what price do you put on safety right! Michael the installer was very professional and knowledgeable. After he was was done testing his installation he instructed us on how to use the system. He even gave me his phone number too if we have any problems. If you’re looking for a security system or home automation I recommend Vivint.

The people we worked with were professional and knowledgeable. The installer was friendly and easy to work with. He did everything to help us set up the system on our cell phone. He made sure we knew how the system works.

The Vivint tech is very professional and they work on a timely manner. Eric was a great help in explaining all the details of how the alarm system works and how all can be seen from my phone. He was very timely in how he installed all the cameras around the house and the doorbell camera as well.

The entire team were up to their duty to make sure I get my home protected with camera. However, I wasn't impressed that the Vivint couldn't provide the remaining 5 sensors for my 5 windows without sensors rather I was told I would have to buy each at $50 each. For now, the 5 windows are not protected pending when I could pay out of pocket. The Tech that did the installation was very nice, patience and good in guiding me through.

Best investment for our home; our tech Jose was very knowledgeable and had amazing customer service. Explained to us step by step how the system works and how to use it on our phones. Installation was quick and easy. Will definitely recommend to family and friends.

Our tech helped us customize our package to fit our needs, was very knowledgeable about the equipment, and was super friendly and personable. We enjoyed our consultation, and felt very reassured with Vivint's ability to protect and secure our property, which led to same day installation. Our tech was super fast with the installation. We are very happy with our decision. I am looking forward to improved sleep going forward with our new system.

Brian ** was the installer and was very knowledgeable and professional, which made the experience pleasant. Was offered several options that were better suited for me and will fit my lifestyle. I am very pleased with the install and Brian, will definitely refer Vivint to family/friends.

The installing went over smoothly and everything was explained greatly. Any problems that arose were addressed and answered quickly. There was clear communication when the appointment was and what to expect.

My installer did an excellent job! He was informative. My Vivint was installed good & no problems! He helped me to understand how to work everything. Very polite and patient. Very thorough!! Thank you for everything. It was a good experience.

Josh came out and professionally installed our Vivint Security system. It was the best experience I have had with an install from a home security company. His knowledge of the system and coaching were of great value to me. The product itself is superb and I am extremely pleased.

Our Vivint Tech Pro Shaun was awesome & extremely thorough. He walked us through every option, feature and installation process. Helped us setup the mobile app and showed us how to use it. We highly recommend this service to everyone!!!

Came and did a good job. I’m Satisfied with the system so far. Still learning how to work it but it seems pretty easy. No Complaints at all. I would Recommend him to anyone and didn’t take as long as I thought it would.

I was completely caught off guard by my final cost of my “equipment” when all was said and done. I spent several hours over a 2 day period and numerous reps telling them that the math just didn’t add up. I never was given an itemized breakdown of all cost. I was only shown what i would pay monthly for my equipment and what I would play monthly for my services. I decided to cancel on the 3rd day. They don’t make the cancellation process easy. They set you up and install at the drop of a dime. They said the full cancellation process could take up to 30 days.

Michael communicated great about his arrival time, he was quick and efficient, very friendly and informative and overall did a fantastic job! His customer service was on point! Would highly recommend Vivint and Michael to friends and family! Thank you for getting my new home protected.

Issac was awesome! Very helpful, explained everything. Took the time to go through all aspects of the operation of not only the panel but also how to do everything on my phone. I was so happy that he was able to integrate my garage door opener with the system. I now know my family is the safest we can be. I will definitely recommend VIVINT/Issac to anyone that is interested in the best alarm system for their home.

The first time I installed with your company The camera system would come and go and have issues The billing system mess up my billing. I had to have all that fixed over numerous times. Over the course of The time that I've had service there has been a lot of lagging, animal detection and wind detection telling me that there is a person present when there is not even though I was told it's not supposed to detect anything other than a person. I continued with this service as I already had an agreement just recently. Had a sales rep out. Told me about the new updated cameras and spotlights which is very convenient for a longer playback period on an SD card as well as the spotlight. After installation the camera system in the driveway where the spotlight is does not detect the detection zone that it is supposed to. The camera has been offline. The cameras in the backyard are still detecting the animals as people being present.

I had a security system installed by Daniel ** from Vivint yesterday. To say I am pleased is an understatement. Not only am I pleased with the equipment, Daniel was very thorough in explaining how to use the system. Also, he was very professional and personable. Highly recommended.

My tech was very professional and took time to explain how everything works. The setup was hassle free and kept everything clean. He was on time and kept appointment on the time frame he had said he would come.

Thank you so much Vivint. The installer was fast and very knowledgeable. I just love Vivint at my Home, Business, and Apartment. He also added sensors on every window and door. Also added for windows if someone breaks the glass. I am very happy with their service install and customer care.

I started this process several months ago and had to continually push back installation due to setbacks with utilities. Heather our rep was so accommodating and understanding. We had our installation today and the installer was knowledgeable, helpful, and friendly. I will recommend Vivint to other business owners in the area.

Cody was on time and was obviously very knowledgeable about the system. Very personable as well. It was a pleasure to have Cody install our system. He did an excellent job of explaining what the system he installed could do and how to access the various parts of the system.

I was very satisfied with the installation process. Everything was well explained to me. The gentleman was very helpful with any questions that were asked. I think I will enjoy this new security system that has been installed for my protection as well as my family.

Alex is the kind of rep everyone deserves. A1 Service. He's amazing and I'm so glad to have such an awesome guy. Thanks Alex, you're the Best. Time to Level up. Not sure what that looks like but you have perfected this side of the business. Teach it.

Installation was super fast. Jon our installation expert was very professional, worked quickly and had all the knowledge to answer any questions we had. Using the system is super easy and self explanatory. We know our home is more secure. Big thank you to Vivint.

Great company. Great install rep. I called on a Friday and had my system fully installed by Monday morning. Spencer was really helpful and clearly explained all of my options. The app & hardware is really easy to use. I can operate all necessary security options from my phone. Tech support is readily available. Glad I left ADT for Vivint.

The installations guys were great!! Arrived on time. Went over all the details, answered all my questions & showed me & my husband how to use the system properly & efficiently! Definitely would recommend them to friends & neighbors! Thank you guys so much.

Yessssss Anthony and Chris are very professional, answer all my questions! Got the job done! I’m glad I went with this company. As soon as I made my appointment the next day I had my cameras installed. Now I feel safer than I ever did before. Thank you Vivint.

Install was seamless, and I enjoyed the experience. The entire team from sales to install was very personable and helpful. I have already recommend to friends. The product is easy to use and seems to be of high quality. Thank you.

Chad was very friendly and professional, quick, cleaned up after himself, answered all my questions. Helped me set up all my cameras and walked me through every step and even educated me on a few things that I had no idea how to do. Great experience dealing with Vivint. Would definitely recommend the Vivint to anybody that would like to put a security system in their home.

From the initial call to the two gentlemen who came to do the install and go over the whole system and features I can’t say enough good things. I think it’s a great value for the price and I feel safer in my home now than I ever have.

Technicians were fantastic and quick! Both very nice and respectful with our home. Will definitely recommend them to any new homeowner! Explained every piece of equipment that was installed, showed me how to do use it also. Very quick and easy process 10/10!!

I contacted Customer service for assistance with reactivating an existing system. I felt like I did not get clear instructions on the system. I was told the 30 minute call would assist me with the set up and answer all questions. However, I only received a text exchange for the set up and it took about an hour. The agent called but it felt rushed and I was driving and not in front of the system to truly navigate and ask more questions. I still have questions. I will more than likely find a tutorial on the site or call customer service again.

Great customer service. He did the job right and left us feeling with a sense of security. Couldn’t have asked for a better tech and a better experience. From the start this was awesome but our first tech was incompetent and had no true idea what he was doing. Luis came in and reassured us we were in good hands. He surely did knock it out of the park! Greatly appreciated all around!

I’m very happy with the cameras and the service and the guy that installed it was very knowledgeable. He knew what he was doing. Answered all my questions. Showed and explained how to use it. He made the experience very nice. I will recommend y’all to my friends.

Service was great, quick and easy. I would definitely recommend to anyone I know. I feel safe and protected with my security system installed. It makes my life so much easier knowing I have complete control of my house when I’m not available.

We just had our installation and was able to get most of what we anticipated. Being we don’t have an attic, it was difficult to manage an easy way to get more outdoor cameras hardwired to the home. We still were able to get three cameras including doorbell. We replaced all our sensors since our alarm.com ones were starting to malfunction after just one year. We integrated our front door lock, have our co2 sensor monitor, and water monitors. We feel way more secure than before!

We had a great experience so far, from start to finish. From an initial chat with an agent for inquiry to the installation/set up, education, and interaction with the technicians. They were quick, efficient, very knowledgeable, and kind. The app is seamless and we were able to integrate our smart thermostat. It’s a one stop shop that you can’t beat!

The technician (Sam) was super friendly, very knowledgeable and even showed up early for the 8am time block. Sam was very respectful of my pace and took his time explaining every detail of the setup and how to make the most of my system. I would definitely recommend Sam to anyone that needs an install.

The rep was really nice and the installer was great. He was friendly and patient. Everything was really quick and everyone was a pleasure to work with. Very flexible and accommodating. Hopefully the service is just as good as the setup.

I was very happy with the service that Joe ** provided me. He was out here the same day I called for a quote and installed all of my equipment, giving me great explanations on how to use all of it at the same time. I once again have peace of mind for the security of my home. I highly recommend.

Jose was friendly and attentive. We powered up system, discussed shortcomings and arrived at a cost effective solution to our site situation. He tested the system and gave wife and I instruction so how to setup and use system at home or remotely via smart phone. He was excellent and our “go to” tech for any future problems or upgrades.

Installation was an excellent experience with a knowledgeable professional. Overall all this has been as smooth and painless as I could have hoped. Adding the garage door opener was handled expeditiously.

Awesome job working on my home and making it secure. I have worked with Vivint on two other properties and the manner by which the technician has performed her duty is appreciated. I look forward to sharing the experiences with friends and family

Very professional and quick service. Installer was very helpful in showing us the system and finding a great place for camera placement. Highly recommend if anyone is looking for a good security system. Picture is clear and I love being able to see everything in the app.

Carter was very knowledgeable about the products and took the time to explain everything in great detail. He doublechecked all connections and adjusted all cameras according to our expectation and gave valuable input as to which each camera should face.

I had a scheduled installation for equipment from Vivint Smart. Greg is the one who came over and explained everything that needed to be done. After discussing a few options, Greg got to work, and all the installation was done on about an hour. He showed me how to use the system and it was easy to understand. Overall a great experience.

Joseph explained everything. Was knowledgeable and courteous. He discussed all requirements, went over contracts, applications, how to log on phone and all features. Also informed me if there are questions later I can contact him or the company. I will definitely refer others based on my experience with this company. Thank you so much.

J.C. ** was nothing but pleasant, professional and very patient. I could not have asked for a better Tech. I was very disappointed in that I was given a different price than quoted, which had nothing to do with him. He helped me get a supervisor but the supervisor took the price down but increased the monitoring. Which made not sense to me. Told me basically I could not get what was quoted to me.

Very easy set up and very professional installer. Didn’t mind that I talked a lot haha. Would recommend this service to anyone. I feel safer already and now my doorbell will not die on me all the time! Replaced my Ring doorbell for the Vivint system and already love it.

I talked to Shayne with Vivint and he quoted me a price on the phone. I wrote everything down on paper and read it back to him. He stated it was correct. The price was $68 a month including the equipment but when the Technician arrived he said it was $83 a month. I wasn't happy about it but I decided to go ahead. I called several companies and got quotes and Vivint was the cheapest price but actually it wasn't because I was given the wrong quote.

We worked with Ariel and she was so great, on time and answered all of our questions. She was a great and made us comfortable. The team that came was amazing, they worked fast and neat. Can complain, Vivint was definitely a great experience.

Bella my representative was amazing! Went through a list of products I wanted or needed and got the best custom package for my family! No interest! Flat monthly rate for my products and monitoring system. Don’t know why I waited this long to change from Ring to Vivint.

The installer and consultant was phenomenal to work with. Bob ** walked me through everything, helped identify areas and equipment of need, and took care of our home like it was his own. I appreciate his efforts and highly recommend him for any future work.

Vivint Home Security is awesome. Their team was dedicated in making me a happy customer and getting me the best deals possible. They were on time and professional. They install my system quickly and neatly. They gave me a good price and discount on the equipment. I love it. They sat down and went over everything with me like the equipment.

The installation took over 12 hours. One camera not installed where I wanted a view. Had to be relocated. Tech was great and it was a very long day for both of us. I wanted the door lock and once installed it would not lock. Many adjustments and it still would not lock. Had to remove and put in my old lock. I don't want this review to reflect on the tech, because he was very patient and kind. I feel this should have been a two man job from start to finish. The tutorial was quick because it had been such a long day. Another thing I want to add is. The day after installation I get an email about new installation can have up to 6 months monitoring free. I called and they said I don't qualify. Why send me the email,?

The rep was very professional, courteous, installed all the equipment as I wanted and answered all of my questions. I would definitely recommend this to others. I used to use ADT and quit because they were so non-responsive. So far I’m very happy with Vivint!

Vivint is by far the worst experience I've had with a security system. The cameras have great picture quality when they work, but that's the issue. They are constantly at low signal or no signal. The warnings are often minutes behind the actual event. The interface and app are terribly not user friendly. The customer service kept pushing a tech out post installation when we had issues and wanted to return the system. Then when customer service finally listened to my return request they said they couldn't do anything because it was past the 3 DAY RETURN POLICY. YOU ONLY HAVE 3 DAYS TO EVALUATE AND DECIDE ON THE SYSTEM. That is insane and unclear when purchasing the system.

Technician came the same day. They were very helpful. The cameras are up to date. They provide good service and quality. The last company could not keep their word on the same wavelength. This company consider their customers important.

They left before hooking up my outside cameras which is completely unprofessional. I won't be recommending them to anyone. I thought the technician could have been more empathetic on me having cameras to protect my kids and house. Not happy.

On time, accurate information, installation and instructions thorough. Took the time to make sure things were properly installed, gave advice when needed, professional and courteous. When done made sure area was cleaned. Explained the service after the service, made sure we understood how to resolve any issues.

Job was well done and employees were kind and informative. Product is easy to understand and to navigate through. Would highly recommend this product to family and friends. Customer care is a big thing for me and the 2 employees were very professional.

Keeho was very knowledgeable and kind. I feel like I got a good deal…?? So far no complaints about the products, satisfied so far. The dryer function on the front of my house will scare anyone away!! (Strobe, following them and whistling at them!) Also got solar, good experience as well.

Tech was knowledgeable and very helpful. He spent quite a bit of time explaining the system and its advantages. He reviewed the entire system and made it easier for both myself and my husband to understand. I will definitely recommend Vivint to my contacts should the occasion arise.

When I decides security systems at home, I had to compare prices and how fast response from the several companies. Vivint gave fastest answers what I wants and reasonable price and very kindly explain after they set up. I feel very safety now.

Yes I would, Otto Install everything fast and explain everything step on how to set it up. Soon I will add Cameras with Vivint. I would recommend Otto to a friend or family to set up with Vivint. Thank you.

The technicians were very knowledgeable of their profession and they walked us through the whole setup. We're looking forward to enjoying more peaceful moments knowing our home is protected. We will highly recommend this product to our family members and friends

Based on the service that I have received I would definitely recommend Vivint to all of my family members and Friends. The installers were professional, answered my many questions patiently. The team that did my install was very professional. They made sure I fully understood the system and equipment before they left asking several times if I had any further questions.

Beware!! They don't allow Google or Facebook reviews for a reason--a huge red flag. We sold our house and paid off a Vivint system that was well over $3000 yet they are trying to force us to PAY FOR SOMEONE ELSE'S MONITORING even though we no longer live in the home! How absurd is that! I've called several times to stop this and finally had to report the charges as fraudulent. Read up on this company. Apparently they're well known for theft! RUN AWAY!!

Luis and his partner David did a great job installing our equipment and explaining how everything works. I had originally asked for certain products and on the day of installation Luis was able to accommodate some changes my husband made. Highly recommend getting Vivint and getting Luis or David from El Paso to install it.

Bruce ** was my sales rep. He was very informative and professional. Zach ** was my install tech. He was punctual professional and very patient with explaining everything in regards to system and apps. Our entire experience dealing with Vivint has truly been very professional and comfortable. I will definitely be telling everyone about the service I received. Are there any referral fees that customers receive.

Zane the technician was very professional and quick on installing the equipment. He took time explain everything and answer questions that I have making it easier for me to start using it. I would recommend changing the scheduling only because having a window makes hard to plan when they are coming.

The young man was very polite and told us what he was doing and offered us other things that he could do inside such as I think he called it break away so that it would cover more area. He cleaned up after his self and did it all in a timely manner

Taylor **, I love his Pitch. He was accurate. You understood what he was saying. He sold me. Jason installing alarm system he knew what he was doing. Came and did what he had to do and was done within hours so good work. Thank you.

Installer was helpful especially with how to set up iPhone, codes and the like. He also took pride in his work. He took the time to correct the sloppily job ADT did on the outside wiring on the house. ADT just ran the cameras wire in the brick mortar lines. Our new system shows no wires visible to the camera, a much more professional job than ADT. Very satisfied with our new system. Also like the fact that installer said he would welcome calls with any questions we may have. Thanks Andrew **:— our installer.

The system was just installed but at the moment I'm pretty impressed but I will see how it goes for the next few weeks and then I can actually rate the quality. The sales and technical team were very courteous and very prompt so that was excellent. The service I expected to be also.

Very prompt and professional. On time. Fast service, the guys were very respectful done their job, informed us on how the system worked. They even told us to call their personal cell phone if we had any questions or needed anything at all.

Kayson was an amazing representative. He was very patient with us and accommodating as we were in between moving from one home to another. He worked around our schedule and ensured if we need anything to not hesitate to call. Same day sign up and instillation.

Jason was very polite and professional. He installed my system in a timely manner and also took the time to make sure everything looked well. Customer service was also very quick to solve a technical issue for us. Great job Jason. And great job Vivint.

I am so impressed with Vivint and and professionalism that they showed. The pro that came and installed our system was so kind and awesome. He went above and beyond in making everything perfect. He even made sure to sweep up any mess from the install! So thankful and blessed to have had this type on experience. Thank you Vivint.

Our Vivint rep and technicians were both kind, and knowledgeable, answered all of our questions and concerns and made things easy! We couldn’t be happier with the services they provided and we are excited to use or new system. I highly recommend the service.

Had 2 gentlemen help us with our full home security system. Good service is so hard to come by these days. Service guys, customer care line, and insurance provided with Vivint ALL made my wife and I lifelong customers. My wife’s company plans to make the switch also. Thank you.

Amazing job. Everything is working great. Everything was explained to me. Super friendly, super efficient. I will reach out if I have any questions or if I notice anything with the equipment. I will also reach out if I need anything else.

I was so pleased to find out the day we purchased we had somebody come out the next day to set up the equipment for us and explain everything that we needed to know. Very friendly and quick! Would recommend the service to anyone!

I have been a customer with a major competitor for 14 years. I wasn’t necessarily dissatisfied with the service, but it was time for an upgrade. I chose Vivint because the packages offered appear to be more technologically advanced. I have read and watched several reviews. The consensus for the pros and cons appeared to be mixed. I was unsure about the transition because of the reviews and the price difference from my current system. It was truly a leap of faith! The installation process was exceptional! The field technician was very professional, knowledgeable and efficient. I am satisfied with the service and will recommend this product to friends and family.

Greg was super helpful and knowledgeable about the system and the configuration options. He was super friendly and professional. He got the whole system up and running even with my add ons in no time at all. After he left the system has worked great exactly as he said it would.

I own two houses. I have had VIVINT (previously another company that I can’t remember) in Arlington TX since 2008. I purchased a new home in Waxahachie TX and BRINKS (formerly another company that I can’t remember) was already at the house, I just had to activate. We became dissatisfied with BRINKS and I chose to also put VIVINT at the Waxahachie address.

Pricing is high compared to other. Yes, I understand you get what you pay for, but you can come down on the pricing quote a bit. Your markup is outrageous. Those cameras are not that expensive. I can only hope the service will make up for it.

We recently moved into our home and had an unwelcomed experience with a man coming to our home that we didn’t know that police became involved with. I called Vivint the next day and asked about a system I saw installed in our home. To my surprise I was able to has the system activated under my name and schedule an appt to have it activated the next day. Shawn spent two hours at our home trouble shooting some issues and educating us on the system. He was amazing! Both Shawn and the phone rep were professional, and very empathetic to our situation. I really felt like this company had our best interest at heart and wanted to be sure I had everything I need to feel safe.

Vivint and ACN needs better communication and practice. The installer was the most helpful and straightforward person throughout this whole purchase. Was also very informative and patient with me seeing that I was a bit heated about the poor communication with vivint and acn saying I could pay cash when that definitely was not an option.

The installer was polite, informative, knowledgeable and professional. So was customer service very helpful and professional. I would recommend this company to anyone. I believe that this company is honest and well tell tell you the truth about the services, the benefits of using their company for home security. They also provide other services. Home owners insurance, car insurance and solar panels energy.

Person arrived within a timely manner, went over everything I asked and a whole lot more, took his time to make sure we understood and demonstrated how everything worked. Even let us know about the holiday doorbell chimes. He took all of the old equipment down with care

The whole process to install the security system was smooth and effortless. He explained everything thoroughly and was very professional. The features of the Vivint app are next level! Dominic did an awesome job. Would definitely recommend to friends. This was a new process for me. I was very impressed with the upgrades I received

Cedrin was very professional and made sure to go over everything with me. He covered all the services and explained the thermostat which I ended up adding on. He has great customer service and highly recommend him for future upgrades!

The only thing I found wrong was that I was told that my AT&T equipment was compatible with Vivint equipment so all that needed to be done was reprogram. Well, when the installer arrived he explained to me that it wasn't. The installer was very polite, professional. Full of information and explained the function of the system to me and answered all of my questions.

She was fantastic, answered all our questions. Friendly, concerned, a dream to work with. Knew her products extremely well. Guided quickly but carefully into a home security system at a very reasonable price. Very impressed with her and the product she helped me find buy.

Satisfied with in-house consultation and contract process. Sabastian was very knowledgeable and answered all our questions. Installation was quick and all items were explained to our satisfaction. Operation of the system was shown and demonstrated with our mobile devices and the monitor. We are confident with the system that was installed.

I was provided with great service throughout the entire install and really like all the features that come with my Vivint equipment. Having vivint gives me a peace of mind when I am away from my home. I know help will be on the way fast if I am ever in need.

The installer was very polite and walked me through everything from viewing the panel to my phone. He took his time and was very cautious speaking to me about my security code that I didn’t want other family members to know. So I really like his discretion.

Let’s start off by saying if I could give Vivint -500 stars I would. I’m gonna keep this short and sweet. I have time because I am currently on hold with their customer service. AGAIN! It’s been an hour. The last call after either being hung up on or being on hold was 2 hrs. Every time I call I am told that I am next in queue for a supervisor and either hung up on or no one comes back to the phone. (RED FLAG) Is this the way to treat a Veteran?

They don't tell you that this could affect your credit, at all! It drops your credit tremendously if you miss one payment. It took almost a month to deliver my doorbell camera and to top it off you have to pay two separate bills instead of just paying one bill. If they would have told me from the BEGINNING that it goes on your credit I would've NEVER DID IT!

Great customer service. Friendly and knowledgeable technician. Technician was very knowledgeable and explained everything in detail. Service was fast and technician was very efficient. I would recommend Vivint to my family. The process was easy and user friendly. Technician was available for any other questions or concerns.