Vivint Reviews

We purchased a new home and did a bunch of research on the best security system during the construction phase of the home. My husband spent over two hours talking to the salesman, Allen, who assured him they could cover the house and the detached garage with one unit including cameras. Allen shared where we should add additional outlets in the eaves to support the cameras, we paid extra to install them. When the technician arrived he shared that what Allen, told us, would not in fact work. He said not only could they not use the outlets we added, but that the system installed in the home would not work for the garage. He called out his supervisor to come out and check what he said was true.

Luis ** was great! Patient and answered all of our questions! The app is very nice and the cameras covers a large portion of where they are located. I would definitely recommend the service to my friends and family. Thanks! Diana

Have had Vivint for almost 10 years but no longer own the home and have moved out. Completed the initial 5 year commitment in 2022. The outdoor camera, smoke detector, and original backup no longer work. Tried to cancel but have been given the run around. Online chat sent me to an 800 number with long hold times and multiple transfers. After 45 minutes and 4 different people I still do not know if the service is cancelled - I finally just put in a fake payment method because nobody will confirm. They kept wanting to send a tech out to fix the items that are broken (in a home I no longer own or live in).

PLEASE DO NOT USE VIVINT. Vivint’s billing is about as unethical as you can imagine. I called to cancel maybe 6 months back, their “loyalty department” offered me a free technician visit and a discounted monthly rate, I reluctantly agreed. Well after more equipment malfunctions I decided to cancel for good. Again I was on the phone with their “loyalty department” and they told me I agreed to a multi year contract over the phone and I would have to pay a $900 cancellation fee. None of this was discussed, I was simply offered a discount, please save yourself, do not use Vivint.

The installer Francisco was great to work with. Very helpful and listen to my direct needs. I would definitely recommend Vivint as a whole to others. So far the app has been easy to work with as well.

Brian was very professional during the install, and he knew exactly what he was doing! He kept me informed every step of the way and answered every question. Keep up the amazing work!

We recently had Vivint install our home security system and the experience was smooth from start to finish. The sales rep was knowledgeable without being pushy, and the installation technician took the time to explain how everything works and made sure we felt comfortable using the app before leaving. The equipment looks clean, video quality is great, and the system has been reliable so far. We especially love being able to monitor everything from our phones and receive instant alerts. Overall, great customer service and a seamless setup process. Highly recommend!

I'm super excited to be using my new system, it's so cool! Ced broke everything down to me perfectly so I know I won't have any issues. I've always wanted to go with Vivint & now I have it & couldn't be happier!

The install of the equipment was quick and seamless. The technician was attentive and pleasant with answering all of the extra questions. I was able to get a few add-ons to the order and fortunately he had all the equipment in his car. This service today gets an A+..

If your products are good, you wouldn't need door to door sales people harassing us to buy your junk. Your door to door sales are a nuisance to the community. People knocking on my door doesn't make me want to buy your stuff I can buy on Amazon for better prices. Stop being a nuisance.

Colton was great! He was really informed and communicated everything as I asked or didn’t ask for. He also explained everything from beginning to end with the processes and the installation and the app.

Install was simple and didn’t take much time. They were flexible, even when we had to cancel and reschedule. The rep was knowledgeable and professional. Just wish the kit came with more sensors. Good.

The entire process was super easy, from the phone call to getting a technician out within a couple days was painless! The technician, Kyber, was really helpful and explained everything perfectly…

If I could give negative stars I would. All we have ever had is a doorbell cam. One day they decided on their own to add an alarm system. So when I open my front door it goes off requiring me to enter a code, ummmm there is no code because we never ordered this service but they still called the police. My husband spent an hour and a half canceling our service and then it happened again and the cops were called again. So if this is the type of service you desire go ahead and sign up now. I'm done with this bunch.

A quick inquiry turned into a new customer. Thanks Clarence for the excellent service and for going above and beyond. He set me up in a single afternoon without an appointment, in about an hour! He had an answer to every single question I had, set up my hardware, and user account, explained everything, did training, and away he went. Thanks to the team in the office for helping us out with the initial agreement!

I had to upgrade my system to the new version. I've had the old system for about 10 years. So yes It was time. Everyone that was involved with this transaction was polite and professional. Can't wait to play with the new features.

I recently cancelled my service with Vivint with 6–7 months remaining on my (5 year) contract and was charged an early termination fee of $419.88. During my time as a Vivint customer, I experienced repeated equipment issues and system reliability concerns that required troubleshooting with no resolve. Despite raising those concerns, there was no flexibility offered when I requested cancellation. I’ve since switched to ADT and chose a plan that does not require a long-term contract or significant investment for equipment. I chose to walk away from the $5K in Vivint equipment I purchased. My monthly monitoring cost is significantly lower, and so far the system has been more reliable with great functionality on the app. I would strongly encourage anyone considering a long-term security agreement to carefully review the early termination clause and compare pricing, reliability, and contract terms before committing.

Great experience and would highly recommend them to anyone. We’ve already had Vivint before and it was great to get them back again. Very respectful and helpful people.

Colby was a wonderful representative, friendly and let us know of upgrades to do and what would be the best choice to meet our needs. Our technician was amazing, fast friendly and made sure I knew how to use the system and that it was working properly before she left.

I've been trying to cancel this service for 2 months. I've done it in writing verbally and they still are trying to charge my account. When I needed the service it failed. There was someone outside my house one night and the security cameras did not Capture One thing. When I called the rep said I needed to buy a new camera. So I'm still trying to cancel this service I've done everything they said and they're still trying to charge my card.

Just got the smart home security system installed yesterday. So far, really like the system and all the features it has to offer. My only complaint would be the time window for installation. The technician was later than our installation window, but had good communication and once he arrived, things went smoothly and he was very helpful.

Christian was an excellent tech, very knowledgeable and helpful. Highly recommended for any Vivint installation project. We installed a full security system. He arrived on time, completed the project as scheduled and advised on product usage. Very seamless and efficient.

The whole process from getting a quote to final installation was seamless and quick. My install technician Braden was excellent and answered all my questions. Cheers!

Excellent service, Technician John was excellent he explained everything with detail, he went above and beyond my expectations. I will recommend Vivint to other family and friends. John is a team member that I will be glad to have has part at my team work. Good customer service.

John was great and very knowledgeable about the product and system. I showed him the how’s and where’s and he got to it. Thanks John for everything!!!

Can’t get their system to work. Then they hung up on me. Already charged for activation fee and the service fee but my system won’t work. Terrible customer service.

Great experience with Vivint customer service. Setting up my new account was extremely easy. Rebooting my system and setting new PIN went without issues.

The experience was amazing start to finish. The workers were great, very professional, and full of personality. I was given wonderful service and also received the best quality of products!

Was very hesitant to call to speak to someone about products and pricing, because they always want to sell more and are very pushy. This was the total opposite interaction. I can't remember the name of who I spoke to, but he was the best. He didn't try to oversell, when I said no to a product or service he listened and didn't try to convince me otherwise. What started as a fact finding phone call turned into me ordering the products and setting up an install appointment. Could not be more happier with the product.

Dustin was amazing to work with. He was extremely patient and accommodating. We did not have outlets installed in our property yet, but he went above and beyond to make sure we were able to have at least a partial install.

I was very pleased with the installation process. The technician called ahead with a reminder. He was efficient and got to work immediately. He was able to troubleshoot to get the system up and running.

Ryan was awesome with not only being quick and responsive. But he made sure that we got EXACTLY what we needed for our household and was very quick and through.

I had Reggie and Alfredo at two different houses. Both did a great job of explaining everything I would need to know. They were both very efficient at their jobs.

My Vivint technician was fantastic—professional, knowledgeable, and quick. He set everything up perfectly and made sure I understood how to use all the features. Excellent service from start to finish. Thanks Joseph!

Have had Vivint for a few years, Gavin was the best tech that have had to do service for me and explained everything. Had a little mix up in the beginning because i was told about an Additional charge but got it fixed.

The customer service was great, technician took his time and did a great job. I’m very satisfied. I would use Vivnt again and also refer them to other people. Thanks a lot Correy.

Jessica was my technician & gave excellent service. Jessica was extremely knowledgeable & patient in explaining all the components of my new alarm/monitoring system, walking me through step by step.

The technician alone is why I will always recommend Vivint. He was incredibly knowledgeable and professional. It was very easy to be able to customize the Vivint services to Taylor to our home.

At this point if I could leave 0 stars I would! I have had nothing but issues with this company! From the financing to having my service interrupted to hanging up on me constantly and not getting any resolution!! I did exactly what I was asked to do but they do nothing they say they will do. I’m frustrated, disappointed, and about to take to social media for help at this point!! I completely out of patience.

Nathan was extremely knowledgeable and passionate about what he does. Happy to have a system protecting my home. Will happily refer any friends or family members to him!

The installer was very helpful and polite. He went over our needs as the first step to listen and advise with suggestions. He installed the latest and best alarm, door camera, etc. Once installation was complete he went over the entire system with my wife and I and instructed us exactly how to use all the features the system is capable of doing. The doorbell camera was a Godsend and the system itself is very easy to learn, even to “young folks” like us. Safety and piece of mind are important to us.

Vivint is a excellent choice in security. You'll be offered excellent security tech and have it calibrated to a smart security panel that will allow you to control and optimize your security.

Jacob was very professional, friendly and took time to explain the service, cost and subscription fee. Efron was very professional, completed the install within a couple hours and took time to explain how to use the app, the cameras, the touch pad and how to set up the alarm. Highly recommend!

Landon was very nice and knowledgeable about the security system he was selling. We was able to customize the system to fit our family needs for security. The images and audio from the cameras are of good quality.

To anyone else who is thinking about getting a home security system I would recommend Vivint because they are the best. First the technician that was scheduled to set up my system called in sick so a different technician called me to let us know that he was taking the other employee place and that he was en route to my apartment so that to me was very courteous of him. When he arrived he explained everything to me and my wife step-by-step, installed my security system, showed us how it works. Believe me when I say he was very professional and polite. If I was looking at this review I would recommend getting a vivint security system installed. Sincerely, Deacon **

I have done everything suggested with people having the same issues, not to mention a total inconvenience to delete the app and reinstall the app. Reset router.... Absolutely disappointed.

Jalen ** was my sales guy and he was awesome. Didn't oversell and even helped me choose what was best and right for me. The installation person Lilian, was awesome. Straight to the point helped me to choose the right installation areas. Both gentlemen were extremely professional, understanding and kind. Ten out of ten would go with them over and over.

CJ was great. He came in and got everything setup. It took a couple hours but it works and I am so happy. I purchased my house with old ADT equipment and it just wasn't giving me what I needed. I am thankful for the great service beginning to end. Gregg explained everything over the phone and set me up for success. Only downside is that since I had a doorbell and thermostat through Reliant I was unable to get my friend the referral reward. While that was more disappointing because it would help her a lot I can't say that I dislike anything from my experience and this switch/upgrade.

The tech that came to set up our system was very professional and made sure we felt well-informed about everything. He walked us through everything he was doing and how to work the system both on the panel and our phones—he was very clear with his instructions as well. Overall, it was a great experience!

I have service in my first home and no issues as of yet. 2nd install not the same. The control panel is still down and still waiting on tech to repair. Hopefully, Vivint can credit me for the time down since I still don’t have service.

The sales representative that came to the house was very helpful and conscientious. The installer, Ezekiel, was wonderful to work with. He answered all of my questions and was very patient when I asked them all again. I haven’t had a security system before, so I am very reassured of the need and of the choices that I’ve made to create what I want and need to feel safe.

From the start when I called sales to the installation, customer service was at the fore front! The sales rep, Garrett, made asking question very simple. He was very informative throughout the process and understood this is a big purchase and there was no pressure that I had to buy right then and there. He knew that I would need to ask my wife to make sure we got the system we needed. Jacob came to install the whole system. He took his time to go through everything I ordered and provided some additional recommendations which I didn't know was an offer. He was very professional and nice throughout the whole installation process making sure everything was perfect to our liking. He also told me that if we ever move, they will come and uninstall and reinstall the system in our new home. This is the level of customer service that everyone should operate at!

I had a great experience with Vivint. Our installer was very professional and efficient with the install. We had a lot of additional contractor work happening and he was very gracious and willing to work around them.

I love how Vivint works and operates. Very professional and great products and services. I would love to refer my friends and family in future as well.

Summer and William were kind, courteous and very informative. They worked with us to get the cameras exactly how we wanted them. And made recommendations to make her home even safer.

The installation was quick and properly done by a professional who cared and answered all questions, with good clarity. Vivint is definitely the way to go for your security needs.

The installation was on time, efficient and courteous. Alex went out of his way to follow my requests across the unusually shaped property. He finished on time and gave me a full explanation on operating the system.

Not a great first time experience at all. I like the products and the security that it brings. However, all products were installed but the smoke detector and the holes make in my walls were not covered so that small insects will not be able to crawl in. I called customer service sole with them then spoke to a supervisor George who was mild toned to the situation. Didn’t care that I have to take out additional time away from work to wait for someone to complete the repair and bring a smoke detector after the installation date. You have three days to test all equipment out and cancel. Well I will be passed those three days. George stated he would call me the next day with an earlier appointment. Well when he called me today I was at work and he left a message to just call customer service for any help. Not helpful at all. I expected more but received less.

The technician was very helpful and helped us set everything up to function properly. We are very happy with the service and the whole experience during the installation process. Everything is working smoothly.

Blake our installer was excellent. He was professional, efficient and very helpful in explaining the system. I would recommend/request him for any future work we would need done.

5 stars to Jerrod, the tech who did my installation. He’s very knowledgeable is very knowledgeable and efficient. He was very informative on questions I asked. He’s courteous, respectful, and an asset to Vivint.

Jorden was very professional and nice person. He set everything up then showed me how to use it. I bought a system that was good. Wish it would have a camera for my back area at a cheaper price. Overall everything is great.

Ryan was extremely professional during the package build and installation and did everything quickly and to my liking. Will definitely recommend to friends and family.

I had Vivint for 3 years. I spent $4000 just to pay off three cameras. Most of the time the cameras didn't even work and so I'd call Vivint people to fix it and pay for that service and then it would stop working again. Also initial install wasn't properly done and every time someone came they were fixing things the other one missed. This year I got tired of it and decided to cancel my contract. Besides spending almost $850 to cancel my contract they gave me the run around for almost an hour. I finally got frustrated and when I blew up is when they finally got around to patching me through to the actual person who would do the transaction. Guess my patience lasts for 1 hour. So frustrating. VERY expensive mistake.

Xavier is great! He explained everything in detail, answered questions. Very cordial and polite. Will make sure that my family knows about Vivint and the extra peace that I already feel

I chose Vivint because 1, I have had it before, and 2, because of the security they deliver. I don't have to worry about my safety in the middle of the night, I don't have to worry about my packages getting stolen, and I don't have to worry about my house getting robbed when I'm not home. They installed door sensors so I know when someone enters my home, window sensors if someone breaks my windows, a carbon monoxide/smoke detector with 24/7 monitoring so if there's is a fire or carbon monoxide detected, the company calls the police for you., and a doorbell camera that alerts anyone that walks up to my door that they are being recorded. I couldn't feel any safer.

The salesman told us many things that just wasn’t true. He said our Ring cameras would integrate with theirs, our thermostat would integrate, our door sensors would integrate and our myQ garage door would integrate. The only thing that would integrate was the myQ garage doors. Of course we didn’t know this until the tech came right after the salesman to install. Then you find out nothing you were told was actually facts. Long story short 15 hours later we call Vivint to cancel as we were told we had a week to do this. We kept getting transferred to different departments and the third guy just hung up on us. We called back and went through 2 more people then the last guy kept trying to sell us their cameras and thermostats discounted to keep our business.

VIVINT’s Representative Corey ** was timely and very professional. He answered all my questions. Also left my home as he met it. Clean. I would recommend VIVINT and Corey to all.

The tech was very friendly and explained everything up front. He worked with me when I had to move my dogs around so he could get where he needed to be. He helped me set up the app and system and walked me through using it.

I had a great experience with the technician who installed my alarm system. He was extremely knowledgeable, professional, and took the time to explain everything clearly so I understood how the system works. He answered all of my questions with patience and made sure everything was set up perfectly before leaving. The installation was smooth, efficient, and done with attention to detail. I truly appreciate the level of expertise and customer service provided. I highly recommend them to anyone looking for a reliable and professional alarm system installation!

Very professional and explained everything from start to finish! They listened to what I wanted and very fast about installation. They even stopped back by to make sure everything was going smoothly.

Everything went smoothly, installer/Technician came over to install equipment 02/17/26, the customer service was great on the phone and in person, the installation went great, no problems that I was aware of. No complaints here, we had a very good experience with the Vivint Team.

Great customer service from the initial consultation and appointment setup. Experienced technicians.. Recommended best placements for your outdoor cameras, efficient, quick, and knowledgeable. I loved the no pressure experience. Definitely would recommend to friends and family.

Professional and efficient, Ian arrived on time, communicated effectively, and was kind and patient. I will recommend him and Vivint when ever asked or given the opportunity. Thank You for being very good at what you do.

We had a great sales person who knew what he was selling and what we needed. Our installer was amazing. Made sure that equipment was put in the correct spots yet making sure it was discreetly placed. He took time to truly explain how to operate the equipment before leaving.

The sales representative was very respectful and explained everything in a way that we could understand. The technician was training another technician and both were extremely respectful and helped answer any questions we had.

After the terrifying experience of being robbed in our home on Thursday, we knew we needed to take immediate action to protect ourselves and restore our sense of safety. From the very first interaction, this security company exceeded every expectation we had. Josh was absolutely incredible. He listened carefully to everything we had been through and took the time to understand our specific concerns. He never rushed us, answered every single question with patience, and made us feel truly heard. His empathy, professionalism, and genuine care meant more than I can express during such a vulnerable time.

This is easily some of the best customer service I’ve experienced. The communication was clear, the breakdown of everything was thorough, and the one-on-one, step-by-step support made the whole process simple and stress free. I’m genuinely grateful for how well this was handled.

The installer was very thorough. He explained as well as showed us how to use the devices. He was friendly, respectful, knowledgeable and left us completely satisfied. Thank you

Jayson just finished setting up our security cameras, and we couldn’t be happier with the service we received. From the moment he arrived, he explained everything he was going to do so we knew exactly what to expect. He made sure we understood the setup and answered all of our questions clearly. He worked quickly and with great precision, making sure every camera was placed perfectly and working properly before he left. You can tell he takes pride in his work and pays attention to every detail. On top of that, he was very kind and engaging throughout the entire appointment, which made the experience even better. We truly appreciate his professionalism and highly recommend him. Definitely a well-deserved 5-star review!

Amazing experience with the tech Jenny J. She’s very knowledgeable and thoughtful. Explained every single detail about my new alarm system in a way easy for me to understand. Great customer service. I had an amazing experience with her. I recommend her 101%.

Hello, two hours after the installation my bathroom lost power. I have been trying to reach the sales rep Peyton, to get in touch with the technician who did the install. The system works well, however, giving a good review is overshadowed. I hope this could be resolved reasonably.

Our technician was very friendly and helpful and explained everything to me thoroughly. He was able to set everything up with no problem. Thank you Vivint!

The 2 techs knew what they were doing and provided excellent, courteous service. They answered all of our questions, explained what they were doing. They arrived on time, immediately made an inspection and determination of our needs.

Justin and Mike did an outstanding job installing our home security system! From the moment they arrived, they were professional, courteous, and clearly knowledgeable about the equipment. They took the time to explain how everything works, answered all of our questions patiently, and made sure we felt completely comfortable using the system before they left.

The guy did a good job installing everything and showing me how it works overall. It was awesome to learn how it works and now I know so when I move in completely I know how to work it and use it …

Such amazing service. Went above and beyond to get my service set up. Thank you Tim!!! Such a nice guy. Was very prompt and polite when showing me how to use the system. Thank you again. Couldn’t ask for such better service!

Very knowledgeable staff with quick service. Showed up right on time and got me set up with a total install in less than 3 hours. My technician showed examples of the various features which made the hands-on learning a success. Overall great experience and I am happy to show off the Vivint sign in my front lawn.

He was very professional, patient, polite, and very knowledgeable. I am very satisfied. Also he help me reschedule appointment to finish setting up my cameras. I needed a plug in my attic so he’s making sure that I have everything.

Kenny, our installer, was very efficient, clean and professional, and trustworthy. Completed the installation in a timely manner. I was able to continue with my weekend activity without interruption. Thanks.

Connor was kind, efficient, and quick! Highly recommend. Made installation a breeze and would definitely have him come back. I love the quality of the products and can't wait to get familiar with everything.

Tate was very communicative with install and was clear cut in the pros of the system. Only concerns I had was having to install a new line for the doorbell, but there's alternatives for that I went with instead. Overall I am very satisfied with the install and materials.

The Vivint team was professional from start to finish. Each team member was very respectful and patient. All my questions were answered. I have done a lot of research and the price comparison with all other providers can’t beat Vivint in my opinion. Not having to rent equipment was a plus, because I’m buying my equipment and have coverage. The installer Kyle was so professional and polite. He is very detailed in placement of products to your liking and safety. Awesome Job!!!! I would recommend Vivint to all my family and friends. The service was and is excellent.

Understanding and helping. Would recommend the guy helping me. Was super easy to understand and he made sure I was on the right page and everything. I would definitely recommend this just because even if you were not that bright.

The communication was excellent. The tech Ryan showed up and was very knowledgeable of product and explained the process as he installed. He walked me through how it worked. Very impressed with company, tech, and product. Would highly recommend.

Service was AWESOME. HIGHLY RECOMMEND. The only reason why I'm giving a 3 Star is the Window Sensor Batteries didn't even last 24hrs. System is beeping and been trying to figure out what it is and went to main screen and said window sensor is offline due to LOW BATTERIES.

My experience was very positive from start to finish. The technician was punctual, respectful, and extremely professional. He explained everything clearly, answered all of my questions, and made sure the installation was done properly. I never felt rushed or pressured. The entire process was smooth and organized, and I feel confident in the service I received. I would absolutely recommend them to friends and family.

I was impressed by the salesperson who was respectful and informed. However he did mention that installation would last about one hour. In fact it lasted four hours and I am unclear if all that I had requested was installed eg indoor camera, water sensors.

I have been a Vivint customer for 10 years and decided- since we are fans of the equipment and service- to use them for an upcoming move to a new home. The setup process for my new move could not have been any MORE complicated. I spent hours on the phone with customer service, countless pricing issues where each time I was sent paperwork to sign there was an error. Day of installation, the install tech- Chad was great and so knowledgeable. But we again had to spend probably 3 hours on the phone with issues with Vivint. I almost walked away from the entire deal. I would not use them again.

Great. Fast service. Amazing equipment. All reps were great and answered every question I had. Highly recommend over any other competitor. These guys are great!!!

From the moment I spoke to the technician until his completion Mr. ** was highly professional, knowledgeable and above all patient. Today people are rude and uncaring, but I send kudos to this young man that supersede my expectations. Thanks for going that extra effort/mile assisting me.

The security equipment was installed Dec 12, 2025. Several issues occurred with the installation:

I had a great experience today with Vivint. The service representative was prompt on time and had a good command of the product. I was very pleased. The installation went very smoothly and the representative took a a lot of time to help. Explain how to use the system.

I recently had a security system installed in my home, and I couldn’t be more pleased with the experience. The technician was punctual, professional, and extremely knowledgeable. He took the time to explain all of my options, answered every question thoroughly, and made sure I felt comfortable using the system before he left.

This place is terrible. We tried to cancel for 4 years and they wouldn't let us cancel. Kept telling us they sent us an email and we agreed to something. Rip off!

Jajuan was very helpful and professional. I would recommend this young man for installation. He was so kind and willing to answer all of our questions. He took the time to make sure everything was in perfect order. Thank you.

Tech is greatly knowledgeable. In all applications of his job. From teaching and installing. I was so unhappy with your company at one point I was going to give it up. The customer service was not good at that time. For so many years having this service and good at that. The last 5 or so years was bad. But now I see you are changing things and getting better people that care. I thank you. Techs like Jake will push you forward for years of success.

Poor quality equipment, poor customer service and they are trying to raise my monthly service fees by $1.50. This company is a real joke. Stay away, I wish I could have stayed with ADT since in 2 yrs I never had an issue with ADT. I had a few questions and ADT has excellent customer service. I regret this bad choice due to a door to door sales man's pressure tactics and misleading rhetoric.

Our Vivint experience has been very positive over several years. This update/upgrade was no different. The equipment and service we receive is always top notch. The sales staff are always polite, knowledgeable, and helpful. The service people, always trying to make the sales people’s promises come true, are always diligent and helpful as well. Vivint personnel are always pleasant and helpful.

Technician was excellent! His work ethic is superb! My only issue was the financing department which made me apply twice before approving me. Which I know my credit is great, so I don’t know what happened with that situation. Other than that so far so good!

I literally flagged down a VIVINT installer that was at my neighbor's house. He stopped by, got my info and after talking with the home office he came back and completed my installation. I'm very pleased with how efficiently he got everything done. Extremely pleased with the system!

Everyone I’ve dealt with at Vivint has been helpful, patient and kind. The only issues have been expired smoke and carbon monoxide monitors and they were resolved quickly and effortlessly.

Like I said, my computer says the camera turned off at seven forty five in the morning. I've had no coverage for the front of my house. This whole time. So when you don't provide a service, how come you don't retrograde people's pay. I shouldn't have to pay for a full day's worth of service. When you guys turned off at eight and didn't turn back on until when you're not still on right now, I'm just tired of your s**** service and spotty reception. It doesn't work the way it should. And that's a problem considering how much you charge. I would never recommend this to anybody as soon as I'm done paying you off. I'm gonna switch to ADT.

Vivint was extremely fast, friendly, and knowledgeable from start to finish. I received a quote and had everything installed within just two days, which made the whole process smooth and stress-free. The team was professional, answered all my questions, and made sure everything was set up perfectly. Definitely recommend!

Answered all the questions I thought of. Interacted with customer which was great. Don’t see that nowadays. Went into detail on how the devices and app works. Technician knew his stuff! Also a fellow veteran!! Always nice to see a fellow brother!

My experience was a positive one from start to finish. Each person I worked with was professional, courteous and knowledgeable. Install was quick and technician went over everything he did and explained the system thoroughly. Would highly recommend.

I had been looking into Vivint for a while but never committed. The sales agent and tech were very informative and each step of the way was clear and really easy.

I would definitely recommend to friends and family.

Tech came by to set up a Vivint system and now my garage door will not work, I can barely get custom service on the phone, the supervisor told me the tech didn’t do what I saw him do, the tech is dragging his feet getting back to my home to correct the mistake and customer service wants to set an appointment days out. So I’m just stuck at home with both vehicles trapped in my garage. It’s a Sunday so I can’t even cancel. They have no emergency response team to handle matters like this one on a Sunday. UNBELIEVABLE! Where is the 0 star option when you need it?

Dalton was great! He communicated well and was quick! I would suggest the company implement service techs wear shoe covers when in someone’s house. Thank you.

I have been a loyal Vivint Security user since August 2017, but this last month left a bitter taste in my mouth. I had a new smart panel, a CO2/Smoke alarm, and a Doorbell Pro installed. Originally, in December 25, I had attempted to purchase the Smart Hub and Doorbell Pro at a discounted bundled price but kept getting glitches stopping my purchase but sent installers at 2 different times which resulted in Fortiva (Financing Company) denying my request. Finally I contacted Vivint and was sent to a call center overseas. Not only do they talk fast, they use an English name and are incapable of solving my problem. After numerous calls resulting in the same results, an agent found my initial discounted purchase request. She was unable to initiate a new purchase at that amount, but gave me the number to the loyalty agent who I called.

I haven’t encountered any issues with Vivint. Customer service is top tier, their technicians and representatives are courteous, kind and knowledgeable. Let’s not forget the level of professionalism from them is unmatched. Satisfied customer here, I feel safer in my home knowing that I have the best monitoring equipment. Love it!

Easy Transaction and helpful technician with amazing people skills. The only complaint I would have is from the customer service and from the office. They need to reply faster and have better communication with their techs. Due to some office mistakes, the tech and I met some drawbacks during installation. Also some equipment were faulty out of the box but luckily the tech had extras to complete the installation process. Vivint tech Henry was amazing and went above and beyond to make sure the job was done. Because of him I decided to stay with Vivint and I hope everyone from Vivint follows his example in work ethic and vision. I love the system, easy to use on both phone and Hub at home or away. Will definitely recommend.

Very thorough, accurate, professional, patient and kind. I was very pleased with the service. Answered all my questions. Demonstrated use of the equipment.

The installation went smoothly and flawlessly. Greg M. was a real gentleman. Explained everything and answered all of my questions, even when I asked the same thing multiple times to make sure I understood. He took his time and made sure everything was installed correctly and perfectly. The cameras look great and the image quality is awesome.

Great experience with Vivint! The service was excellent from start to finish, and the installation process was smooth and professional. Everything was explained clearly and set up perfectly. Daryl did an amazing job, very knowledgeable, friendly, and efficient. Highly recommend!

The customer service representative was great as far as offering the quote and very helpful with answering the questions, Logan did an amazing job. Very hospitable and got the job done well.

Since I already have a Vivint system all I did was an upgrade. I commend the Installer Mr. Jack ** which was extremely professional. Provided guidance with the new equipment.

My technician was efficient and professional. I would recommend this company to all of my family, friends and neighbors. I have a state-of-the-art doorbell camera that I've been admiring all afternoon. This is great.

Great experience and with great reps, who explained everything in a way that makes it easy to understand. They were very patient with all the children and animals that were distracting them the whole time.

David was an amazing experience as a salesman & Greg was awesome with the setup as well as patient with my payment issues. Very great guys who helped with a beautiful investment for my family! Will definitely be recommending to my family members for sure.

Caiden did a great job explaining everything, selling us new equipment and getting it set up. If we decide to add new equipment, I will definitely be reaching out to purchase and install.

Nolan was very polite, educational, and tidy. The installation was very thoughtful and collaborative to make me happiest. I am very impressed by the system already.

Ray **, our installer was very professional and did a great job with explaining everything and answering all of our questions. We are very excited about our new system!

Our home is very old and our tech Nick stayed until very late to complete the project during installation. We had many questions and changes to what we wanted and he was very patient and helpful.

We’ve had Vivint tor almost five years and had been thinking that we needed two cameras in addition to the doorbell. Luke ** rang our bell at just the right time. We asked questions and discussed options. Luke was very nice and friendly and respectful. Then Tanner the young man who installed was also very respectful, friendly and helpful.

We had an amazing experience with our pro. He was helpful, answered all our questions and was very patient with us. He also recommended all equipment we should get for our house to keep it safe and gave us the best option available.

The support was very helpful! Thank you, I truly appreciate your help and service. The operator recommended additional features of the service, was very kind, and genuinely made an effort to help me.

Amazing customer service! Tony is awesome, very straight forward with the whole process. Friendly and professional. He went through everything during the walk through of our home.

Both the employee who sold it to me and the one who installed the system went above and beyond to make sure I fully understood the system and all that came with it. Highly recommend.

Vivint has the oldest tech ever and is happy to stick you with that equipment even when they have better equipment. Their “monitoring” is a lie and doesn’t work. For the past 4 months my panel is dark and nothing will make it work. They don’t have any customer loyalty and while all of this is bad… imagine how I felt when a rep told me the reason I wasn’t receiving monitoring calls or my emergency contacts weren’t is that their call service can’t call certain cell companies. Also - cancelling is the worst experience I’ve ever had with a customer. Hung up on multiple times. Told it has to be written and when verbal they charge an extra month and there is zero escalation for these people in an out of country call center to make any decisions. Also the phone service to their out of country support is also fraught with disconnections. DO NOT MAKE THE MISTAKE OF TRUSTING VIVINT.

My technician Malik was awesome, my sales rep Danny was also great. Professional and knowledgeable. So far so good on the system. My initial thoughts are positive.

Sales representative did a good job at explaining equipment and capabilities. Technician has excellent understanding of products and went above and beyond for installation. We understand our system and its capabilities.

William had great customer service mim and the other young man his manager. 👏 They explain plan and how it works. Got installed that same day. The Technician explained how it works and also took me step by step.

I do not recommend this company. The customer service was great until I got the system installed. The camera quality is not nearly as good as it should be. I called to see what I could do to get it fixed. They don't have a technician in my area who can service the equipment and keep giving me Saturday options between 4-8pm. They sell you the system then any issue you have goes to a call center in India.

Arturo was very professional and kind. He informed me of how the system worked. Walked me through the process. And scheduling with Vivint was very easy on their app.

The customer service I received was beyond anything I could have imagined. Max was truly top tier—extremely knowledgeable, thoughtful, and professional. He took the time to explain every detail of what he was installing and patiently addressed all of my concerns during his visit. His level of care and attention made the entire experience exceptional. Max was amazing, and I’m genuinely looking forward to my journey with Vivint!

I was very happy with the level of professionalism and dedication that everyone had to help me start working my system up! Will be recommending this brand to my family and friends as well!

Everything was going good until after the tech left and I found a bunch of trash left throughout my house and in my attic from the install. Empty boxes, wrappers, etc.. as much as I’m paying, this should be a no-brainer to clean up after yourself 100%. I should not have to come behind you and clean up a mess.

Vivint has superseded customer service. Since the first contact with the company I was treated with awareness and respect. You really don't see that now days. Allan my customer service representative was very clear with all the information given to me. Very transparent customer service. Kenneth L. my installer was the best. Installed equipment very professionally and explained the function of every item Installed. From installing the app to showing me how to use the system i rate Kenneth 10/10. I will make sure I refer Vivint to my friends and family. Thank you Vivint for keeping my family safe sound.

I had an excellent experience with Chris, my Vivint Smart Home Expert. He was knowledgeable, professional, and took the time to explain everything clearly. Installation was smooth, and he made sure all my devices were working perfectly before leaving. I feel confident and secure knowing my home is smart and protected thanks to their expertise. Highly recommend!

I was very impressed with the service we received from Danny! He informed us of the best deal and recommended items that would benefit us in securing and keeping us safe in our home! After reviewing last night's video and light action of a person walking by my vehicle I’m convinced I made the right choice becoming a Vivint customer.

Josh and Wayne were excellent salesman at Costco! They were very polite and friendly with tons of information about their products. The installer Erick ** was also exceptional, an absolute professional loved all of his recommendations for installation! We will be recommending Vivint to all of our friends and family.

Gavin was super quick with installing the security system and make sure everything worked. As well as explaining many important features for extra safety. Very good customer service.

The install was quick. The system is easy to understand and navigate. The installation employee was efficient, knowledgeable and patient and answered all my questions. He was professional and polite.

Technician was great!!! He listened to all of my needs and did the job so efficiently. I would highly recommend this company to any of my colleagues. The equipment looks so good and modern. I absolutely love it.

Technician was very professional. Went over everything until we got. Showing how everything is supposed to work on his screen. Great job Ray. We are up and running, and above all, safe.

My installer was knowledgeable, professional and all-around great. His name is Stanton and I highly recommend him! He arrived on time, went over everything, answered all my questions and all that with a cheerful attitude. I am looking forward to my new home security system providing protection and peace of mind.

Customer service was amazing. There was a misunderstanding with pricing but they corrected it without hesitation. The technician was very patient, polite and thorough.

The technician was very knowledgeable and made the installation process very pleasurable. Although I am a new customer with this organization, the total relationship has gotten off to a great start.

The installation process was good. Mario was great, his work was professional, great communication and he taught us how everything works and how to use our alarm and camera system.

From the sales rep, to customer care, as well as the technician on site, the service was superb. Everyone was informative, helpful, and moved with a sense of urgency. I truly felt like a valued customer. They answered any question I had and were so patient. I would definitely recommend them to family and friends, especially those with kids.

I have had a very good experience with Vivint from the representative Sid and the tech David. Both people were helpful and knowledgeable. I would recommend the company to others.

An outstanding installation and service. Techs were efficient, friendly and helpful in learning the system. I have had no problems navigating the system since it was installed. I would recommend the company to anyone.

Customer service has improved over the years and equipment upgrades for property surveillance has improved ease of use. I'm happy. I would add more but a tech is almost here for camera upgrade. I may add more at a later date.

This was a positive experience from the beginning to the end. Tre was our installer. He was polite and personable, explained everything in detail to us, even came back the following day to help us with some questions that we had. We very much appreciate his service and time. A+++. Both Tre & Tony are knowledgeable, efficient at their job.

Excellent service from start to finish. They explained everything clearly so I felt confident using the equipment, and the installation was done with precision and great care for the home. Highly recommended.

Starting from a knock-on-door intro, the sales person gave us a very detailed info about their security system with friendly and patient altitude. Followed by the very nice technicians coming for device installation. Their professional suggestions and efficient installation worth 5 stars rating for sure.

Our field technician had excellent customer service skills, made sure I understood everything he was doing and how to work the system, very knowledgeable!

Installation completed today. Personnel arrived on time, very professional and knowledgeable. At the end, thoroughly explained to us how to manage the system. Very friendly and easy to talk to, which is a plus.

Our young man, Cameron **, was fantastic. He was very patient with me and my wife (we are in our 80s). He was so professional….even set up his own table and cleaned up everything. He then educated us in how to use own system. He was excellent!!!

I had my Vivint system activated yesterday and scheduled a 4:30 PM appointment for someone to walk me through the setup. Unfortunately, the experience was disappointing. The rep assigned to my case, Alex, handled most of the setup through text, which I didn’t prefer for a brand-new system. When he did call, everything felt rushed, and he couldn’t clearly explain what several features meant. When I asked questions, he told me he didn’t know and suggested I call tech support.

Great customer service that technician was knowledgeable. Prompt and efficient installing my security system. The equipment was easy to use. I used other security systems in the past. And this one has state-of-the-art equipment.

Everything went well with customer care and installation. Very satisfied with everything. The technician was very knowledgeable and explained everything nicely and gave good suggestions.

I’m excited and extremely pleased so far. I love that I can answer my doorbell without having to move or open the door. As a mobility challenged person, this was a jeep selling point and has been unbelievably useful. I can unlock the door from my chair, watch out for my deliveries, and feel so much more secure. The sales team, Daniel & Momo were full of information and were completely honest about the features. Our installer, Mike, arrived within an hour of signing up for service and asked where’d we like items. After his install he took time to assist us in setting up our system to meet our needs. Great support throughout.

I recently had the pleasure of working Amari, who installed my security system and couldn’t be more satisfied. He was thorough updating me with his time of arrival and throughout the installation process. He took the time to explain the components of the system and offered suggestions tailored to my needs. Amari offered his advice on using the system effectively. He clearly knew his stuff and made sure I felt comfortable with everything. As a bonus, Hector his manager, arrived and helped with the install. They provided me with training on how to use the system, ensuring I understood all the features. Overall, I highly recommend this team's services for anyone looking to install a security system. Their knowledge and customer service were outstanding.

Cameras struggle to get signal, the panel could not be where we talked about, because it looses signal to cameras. No light on outdoor cams, I did ask if they had different ones, I was told they are all the same! Other fees are add on after you say yes to installation!

Worst ever! I wouldn’t recommend them to my worst enemy. They install broken cameras, faulty smoke alarm systems and horrible customer service. Stay away!

The installation went very smooth. The technician was very knowledgeable and professional explaining the equipment. If you are looking for great customer service and technician that really know the equipment. I highly recommend Vivint.

Mario ** was great. He arrived on time, walked me through the app and setup, answered all my questions, and made sure everything was connected and working properly before leaving. Very professional and respectful. Would definitely recommend.

Tim the installer is a nice guy. He ask me if I have any questions which I did And he answered all. Installation went great and let me not forget his trainee Shaw. He also did a good job. Now my new system is up and working.

They were very friendly and were very welcoming. It took time to install the system, but they cleaned up after themselves and were respectful of our space and time. One of the techs even gave us his number in case we ran into any issues after installation.

Great customer service. Thank you Karlo ** and the technician. He really convinced me with the great price for the service. It was a quick visit. He explained everything and every detail I needed to know.

Installer make a great job on the installation of my security system. He work extra hours to leave everything ready on the same day. Very satisfied with the process and the quality of the work. Thanks!

The installation went well Josh explained everything to us and was very detailed. He installed our cameras out side in 40 degree weather and when thanking him he said security was important. The system is easy to use and the video quality is amazing.

Very professional and polite, arrived on time and worked in a timely manner. They were very helpful on answering any questions I had! I would most definitely recommend them to anyone that wants the service.

Great team that assisted. Professional and personable. They understood the restrictions I had based on a newborn and tried to work as quietly as possible. They took the time to talk about each equipment in detail. They answered all questions and made me feel more excited and comfortable about the product.

Josiah was awesome. He was very knowledgeable and answered all my questions and made sure we had a good understanding of the product and installation. I would definitely recommend the service to others. He did an amazing job.

I had a great experience with Vivint from start to finish. The technicians were extremely polite, professional, and incredibly helpful throughout the entire process. They took the time to explain the system, answered all of my questions, and made sure everything was set up perfectly before leaving. The installation was smooth and efficient, and I felt confident and comfortable using the system right away. I highly recommend Vivint to anyone looking for a reliable, user-friendly security system with outstanding customer service.

The Vivint technician was very patient with me. He showed me how to set my security system. He completed the documents I got from Vivint for me when I couldn’t remember the code. He was very helpful. Very professional.

I had a great experience. The technician whose name was Jason was very patient and took his time was installing the system. Customer service as well great as well. All the representatives from customer service in the beginning as well as the technician towards the end were extremely helpful and explained everything to me.

Brandon was hands down one of the best technicians I have worked with. He went well beyond the scope of a standard install and made sure everything was done right, not just fast. On top of setting up the system, he took the extra time to rekey and move locks so I would not have to rely on the old keys from the previous owners. That alone saved me time, money, and a lot of hassle. He was professional, knowledgeable, and clearly cared about making sure the setup actually worked for my situation, not just checking boxes. Attention to detail, problem-solving on the fly, and zero shortcuts. If Vivint had more technicians like Brandon, their reputation would speak for itself. Highly recommend.

One of my pieces of equipment didn’t work, the garage door opener. I immediately reach out to my sales rep and received no response. I then called customer service and was eventually out to fix the product by replacing it. The tech installed the new equipment and it worked worse than the first one. Went back and forth with customer service and didn’t receive any help with getting the product they sold me to work. On top of that they doubled the agreed upon cost of their services and when I continued to try and get my garage door to work (a service I was paying for) they wanted to upsell me in a $29/month protection plan so that they could come out and fix my garage door opener.

I have been a long standing customer of Vivint, and I continue to appreciate their service excellence and their installation teams, who are extremely helpful and friendly. Recently installed a new camera and love it!

J ** is an amazing person to have as a representative. He went over all the details with how ViVint works and what is included. He also found the best rate for me that I could afford for my budget. There were so many options and I am please to have security and cameras to make me as well as my family feel safe. I would recommend him to anyone. He is very knowledgeable about the company. Tanner our tech guy who came and installed our system and cameras was nice! He went over every detail and he listened to mine and my husbands needs and wants. He showed me how to work the system and the app! He was very punctual. He gave me a time that he would be here and he showed up at that time.

Ernest was able to move my appt sooner which was super convenient for me! He was considerate, professional and polite! His work was thorough, quick and high quality! I would absolutely recommend his services to my friends and family! Top tier tech!

Amazing service! Brian came and explained everything and more about the equipment. Overall amazing customer service thanks to Brian. He made me feel like I didn't have to worry about anything other than asking me where I want cameras put and his recommendations. He installed 2 cameras, a doorbell, motion sensor, window sensors and more! Could not recommend him enough.

Very good service and detailed on explaining things. Very good customer service experience. The products offered exceed expectations. If any issues that I may have they make themselves available to resolve any issues.

I have been a customer for three years now and had nothing but complications from the cameras buffering when trying to look at important footage. When calling customer service they take you through every unnecessary steps instead of addressing the issues..I am considering going to another security company..

Friendly from the first call to the installer. They take the extra time to make sure I and my father understood the costs, set up, how to use the app, etc. The installer added and subtracted things that were needed or not needed.