Vivint Smart Home
Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Vivint Smart Home
Vivint is a home security and home automation company that offers professionally installed and monitored customized security systems with 24/7 support. Its product line includes integrated security and automation systems, outdoor and indoor cameras, doorbell cameras, security sensors, smart locks and smart devices for lighting, temperature, locks and garage doors. You can call or go online for a free quote from Vivint.
Pros & Cons
- Fully customizable systems
- Professional installation
- Contract-free option
- Complete control with Vivint app
- No DIY installation option
- Relatively high costs
Vivint is a good choice for those willing to pay a bit more for a customized home security system with professional installation. All plans include a centralized hub, sensors, app control and 24/7 monitoring and support.
Vivint Smart Home Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,240,639 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Mr. Joseph was respectful and explained each part of the installation process. He provided instructions on the operation of the security system. He exhibited great customer service. He responded appropriately to all questions and he remained calm during the event.
It can be complicated when it comes to security system and assessing what you need and what cost it comes with. Vivian was great! They listened to my needs and offered a package fitting my needs and budget. I feel very safe in my new house and everything can be controlled from inside the house or my phone! Also a keyless entry option with a code gives so much more flexibility than a spare key. I love my camera views and notifications. The install technician was super nice and knowledgeable. I had multiple camera and sensors installed and everything took about 4 hours. They made sure everything is set up on my in-house controller and phone with my preferred setting options.
Hi Irina, Thanks for taking the time to leave us a review. We love hearing you had such a positive experience.
Tim was very professional and nice. He explained everything thoroughly. He made sure I understood the contract as well as how to operate the alarm before leaving my home. Tim is very knowledgeable of how to install all the equipment without damaging homeowner's property
Luis our installer tech was very knowledgeable and helpful. He did a great job and did not make a mess. He was very patient, installation was quick and he walked me through the whole set up process. I would definitely highly recommend him.
Just had the outside cameras and doorbell camera installed, the technician is coming back on Monday to finish he’s bringing a new Wi-Fi monitor. The Technician Manuel worked very hard and did a excellent job, so far I’m very satisfied with the system and the installation.
Yes the tech was very helpful, patient and answered all my questions thoroughly. The quality of the devices are great, the price is affordable, each time I’ve spoken with a representative I’ve been helped patiently. I would definitely refer friends and family and look forward to additional services. The tech was prompt in responses as well as his arrival. I felt comfortable. The fact that my dogs were comfortable with him was also a plus. It made the home visit that much more calm and easier to get the job done.
The install was great. Technician Maddy was very professional, knowledgeable, and informative. Made the process and learning the system easy. She even explained additional features which I had not even thought about so I am thankful for that as well.
Our Tech was very personable, knowledgeable and made things very easy for us! We are truly grateful, happy campers! You describe the functions of the monitor, the app, and read it again, very easy for us to understand, relate and operate. Thank You!
Everything was great, from installation to installer. Very happy with everything. All the information was upfront and to the point. Ease of access to the information and the operation of unit is very easy. I am very happy with the results.
We had the Cox Security before and this is by far 100% times better. The camera angles are way larger and clearer. The easy app is awesome, love the floodlight above the driveway. The installer was clean, fast, definitely knew what he was doing. Hard to find people like him. Talked great about the company. Huge asset for y’all.
Great and fantastic service. Super streamlined. My home service pro tech guided me through the process and also sold me on the smoke alarm for added peace of mind. I would definitely recommend Vivint to all my friends and family.
The installation of our system was quick and easy! Our technician took the time to explain everything in detail and was happy to answer any questions we had throughout the process. The system is user-friendly and gives us a sense of security when home or away.
Ryan was personable, and very helpful in finding the best solution for my family, and explaining the savings compared to other systems. Will absolutely recommend to others. Getting the best value with the starter package. Excited to install, go Jazz!
Rick was awesome! Very calm with me even though I was irritated at the beginning. Thanks Rick! The equipment is very modern and less bulky. He made very small holes in the walls, which I was grateful for. Definitely recommend the security company.
Installation was very easy. The association was very good. It took about 3.5 hours to do the installation. Very easy to use..I would recommend this system to anyone. Camera is easy to use…Door lock is nice and the thermostat is also easy to operate.
My experience with the technician yesterday was one of my best experiences so far. He was very polite and informative. I’m not 100% sure about my camera placements yet because I wasn’t the one who walked with him but I will adjust them to my liking. Overall I had a great experience.
Installer was very knowledgeable and thorough. Was polite and patient in answering our questions. Made the installation a pleasant experience. Would not hesitate to recommend this company. A good experience.
The technician was very helpful and professional during the installation. He explained the entire process to me. He also worked me through the system on how to arm and disarm the system. I will definitely recommend him to any future customers.
My technician walked me through every step of my system was very knowledgeable of equipment and explained all the system capabilities, explained the changes for the pin number and helped me with setting up the app on my phone and advised me how to view from my phone when my internet is installed.
The technician was professional and patient. He was prepared for the job and clearly expectant of my questions with simple answers which could be understood. He had on his mask and shoe covers to protect himself and my floors respectively. He left the place clean. System use explained.
Installation & customer service has been horrible. I am awaiting a call from the first representative I spoke with to correct my package & pricing. Package did not include equipment discussed & once I removed a product monthly fee increased.
Installation was wonderful. Installer was very pleasant and helpful. He showed us how to use the system and was very patient. Showed up on time and very professional was and answered all our questions. Did the work in a timely manner.
Brandon awesome with new setup from beginning to payment. The activation/troubleshooting with Alex through text was different. Good thing I’m good with technology. Jesus the tech sent out awesome. Would prefer to have him over only in the future.
The visit was excellent. The technician was excellent. He was very knowledgeable, professional. He explained everything about the system. Reviewed my package. Explained & showed how the system works. Went through how it works on my phone. Excellent service. He also showed me and explained how the cameras work. We talked about the locations of the cameras.
Although the installation took most of the day, the job was done well, and the service was excellent. I worked with several team members because there was a glitch in the computer app, and I was very impressed how well they work together remotely to get the job done. Their system is state of the art and I am very happy that I chose to go with Vivint.
The Installer was great- knowledgeable and polite. I Would definitely recommend to others. So happy with everyone I have dealt with concerning the product and installation process. Feel free to use me as a viable reference. I would be very happy to share my experience. In fact I called my sister as soon as they finished and told her she really should consider Vivint!
Excellent service.. Excellent prices. Fast service. Quick response. No mess during the installation…. The technician do excellent work. We recommend his service for any Installation for your security. Excellent, excellent, excellent.
Pleased with my purchase so far, upset that my acquaintance will not be able to get their referral bonus. Can’t wait to receive my home setup, I’m excited to try it out. I’ve heard so much about the security system and the sales rep was very knowledgeable.
Vivint was a great experience from first contact to final installation. Wonderful camera resolution, easy access and utilization, and greatly increases feeling of security and peace of mind. Competitive pricing and ability to customize. I would highly recommend this system.
Great company to work with. The representatives are very friendly and professional. I would totally recommend the service provided to my neighbors and peers. The camera installed is very accurate and perfect angle that captures a widespread area of the driveway and the street portion.
Epi the service rep was polite and very friendly. The install went smoothly. This far I am happy with the service. The system seems easy enough to use. I appreciate that you offer the key chain remotes as we are not big cell phone users so this makes it easier for me and my husband.
Installer was professional, knowledgeable, on time, and quick. He was patient with all my questions. The equipment is excellent quality. The installer showed me how to use everything before he left and even vacuumed area before leaving. I am very pleased with his professionalism and would recommend to anyone.
Very punctual, He was able to complete the install without any issues. He was great at answering and explaining how the system works. Very clean work area. He provided excellent service. Great service and very professional. I would recommend Vivint to friends and family.
The installation went well. How we the communication from the sales team was poor and ended up costing me an entire day to get it corrected. Our rep Dennis does not have understanding of what Vivint offers and it set us up for failure.
My experience was great. My tech was outstanding. Informative, he showed us how to work with the new system. He is very knowledgeable and great at his job. He is friendly, patient and communicate well. He was helpful and want to help. I love our new system. Thank you.
Spent all day at my Airbnb property (6 hours) on the technician to install 2 cameras. But they don’t even work or turn on. Now the loyalty team likes to put me on hold for hours and hours. So because of that, I will be canceling both homes.
Everything went well. Job done professionally and quickly. All my questions are answered and the system explained well to me. The representative came on time and finished in a timely manner. Every equipment installed to look nice. So far everything is working well. I am worried about customer service if something went wrong. According to my experience at my house system, they are very bad and it takes a minimum of an hour to answer.
Ryan bent over backwards to get our alarm installed. We had an extremely tight schedule and our internet wasn't in operation. But Ryan told us not to worry and that he would do a extra visit to finish the install when the internet connection was repaired. We are extremely happy now!
I was very pleased with the overall service and technical. I will recommend to friends and family. He was very patient with myself and my husband. Very impressed with the new technology overall rating I had no idea. The Technology is amazing. My husband and I feel safe.
Everything was nicely done - the attention to details, the collaboration from Jancarlos and his help always consulting with me about everything he did. Excellent customer service from him and everything looks high quality. I really recommend it, the safety it provide to you and your family is priceless.
Landon ** installed my system and patiently went through paperwork that didn’t go through on my phone. He also was very helpful in my install because I need electrical service to get installed and he let my electrician figure out install while he was there so I can have a seamless installation and can have the best product completion.
My tech was amazing. She went above and beyond to complete the installation to my satisfaction. Also, I plan to build a shop in the next month, and I love the fact I will be able to just call to add more equipment. I would recommend this company to everyone. And I will definitely be adding more equipment to my system soon.
During our process Darel was very good and efficient and help us all the way through. He was able to give us information about how to use the device and the Cameras. Overall the service was very good and we are happy so far.
The technician was very knowledgeable and kind. I look forward to using my new security system to monitor the exterior of my new home. Hopefully the alarms will not be needed, but if so I will be prepared. The technician was punctual.
He was very good and professional. Did a great job. Instructed us on how to work everything on the app. Love the way the doorbell works. I would recommend this security system to all of our neighbors and friends.
Extremely thorough explanation of how everything works. Pleasant to work with, Josh ** was very professional. Install was a breeze and the app is easy to use. Would recommend. Nice to have everything in one place and the technology is top shelf. Would definitely consider this for both home and business.
Mr. **, my installer was on point in everyday. He took the time to explain EVERYTHING I needed to know about operations for our new Vivint system. I'm a senior citizen and his demonstration of how to operate the entire system, made it very understanding for me to feel comfortable the first time working it. Thanks Vivint for hiring people like Mr. ** who really do take pride in their job and company... Thumbs up to them both.
Great experience from start to finish. It’s a relief to feel safer and more secure. Highly recommend for anyone looking for security. System is easy to use, picture clarity is great, and the accuracy a spot on. Sales person was kind and efficient and the technician was professional and very timely. No mess left behind.
Dalton is very knowledgeable, professional and takes pride on his work. He came to our house and let us know what to expect from the beginning. He thorough answered all of our questions and made recommendations. I appreciate the efforts and enthusiasm from Dalton. Outstanding young man!
Tech was great. System is outstanding. Love the new cameras. Plus it show the weather report on the new keypad. The app makes it easy to work. I really like the new system which is cellular base. That is one of the main reasons I switched from ADT. I had ADT for more than fifteen years.
My system is not working. I'm still using and paying Brinks. Jobs fine by half are never done right. The technical told me he will get Back to me up till now. I done think I'm having a good impression. I can't even download the app.
My install tech was extremely kind and patient with me throughout the purchase and install process. He was very knowledgeable and efficient. He had to do extra work in order to install my outdoor cameras but he did it so quick and it looks perfect.
Extremely satisfied with the knowledge and professionalism Zack ** brought to the installation of our system!!! He worked for 7 or 8 hours with no break installing our system!! Gave us a great instruction period before he left for a hard day's work!!!
Honestly, very nice customer service and got our system put up right away. Our tech guy was amazing. He was here till 10pm making sure everything was set well and right. We appreciate all the help. Very excited for my new security system. Thank you.
Great easy process! I am happy with Vivint. No issues. Rep was very understanding and patient with me. Approval in seconds. Easy EQ that I can put up myself. I am very happy with vivint and recommend anyone looking for a smart home system to choose vivint.
Experience as a whole was very good. Sales guys were very nice. Installer did a great job. Some things on our end didn't cooperate with install so will have to finish job at a later date. And wasn't an ideal time 8:30pm and the installer wrapped up at 10:15pm. (Only reason for not 5 stars.) System seems easy enough to operate even for me. And hope when get cameras installed will be even better.
We had a “Smart Home Pro” representative and well as maintenance technician in our home yesterday who were absolutely wonderful at their jobs. Their approachability as well as efficiency were top notch. The rep informed us of how the previous security system we had varied drastically from Vivint’s system and at the end of our consultation and quote, switching was a no brainer. Thank you so much to Stephen (rep) and Rene (technician) for stepping into our home and making us feel safer by the end of the evening.
Colton was an excellent representative for Vivint. He explained everything about the system and was the same person that installed everything. One of the best experience we have ever had installing a new system. Equipment is a little pricey but a definite upgrade from the old system we had with Brinks.
Jesse ** explained the Vivint security system thoroughly, was patient to respond to questions and listen to our security concerns and, in general, was a charismatic person who made us comfortable during the presentation. He presented the options and gave us pros and cons and helped us make good decisions. Once we decided to move forward with becoming Vivint customers, he installed all the equipment and followed up with clear instructions in how to use the system. As a former teacher evaluator, I was quite impressed with his teaching skills. As to the Vivint security system, we feel very safe and secure, the purchasing process was made easy and the payment method very convenient.
Really good. Excellent representatives of the company. Sales and installation. There was no pressure with sales. Succinct and informative. Install was very fast, professional and careful. The payment plan was simple, no money down, easy monthly payment with no interest.
Sales man was great. Did not force anything and was very knowledgeable of product/ Great sales man and installers was quick and great also, explained how everything work to myself and family. All was very professional and are going out of their way to make sure all was correctly done.
Hello! Jeff and Chris were both professional and so incredibly polite and helpful. I could not have asked for a better experience. We have used them for our two businesses and our home and refer y’all out every chance we get. Thanks so much for the great service.
After speaking with a representative who gave me a lot of worthwhile information about his company that I found helpful, I decided to switch carriers. He was very knowledgeable. I had no plans for switching carriers even though I was not to happy with the one I have.
Alirio our tech was amazing. He did upsell us but he had good reason. This is our second home with Vivint and they have great service and products. We decided to go with them again because of the ease of using it and customer support.
We love hearing that! Thanks for the review!
They were super friendly and quick working, cleaned up the areas they worked in. Very professional and taught me how to use all the products they installed. Took care around my home and respected all areas. I would request them again if any technical work was required.
Excellent customer service and knowledge of the products, help us find the best equipment for us and the good price. He explain all the tools and how to use our new system, and even help us download the app and how to use it too.
The whole experience was outstanding, our installer was very professional, courteous and friendly. He was upfront with all the information we asked and answered all of our questions. He took his time explaining how the system works and his installation was very clean. We would definitely recommend Vivint to anyone.
Was very personal and knowledgeable about the product. It was very nice to have him explain everything fully. He will need to return to complete the job because we need to get an updated item and he explained to my husband exactly what was needed.
Very knowledgeable, patient, professional installer. He answered all questions and was pleasant. He didn’t try to upsell me on anything and was willing to help me with the price. Very patient with two little kids running around house. Took his time.
My installer was great, although I couldn’t get him to day drink with me. He installed all our stuff and put up with my ** dogs. He was on time, friendly, and pushed all the right buttons. Would recommend, for sure. I wish he would have taken my dog home with him, as I’m a good host and offered, but alas, he didn’t need a dog at the moment. Please let him know the offer stands.
I was recommended this service by a neighbor and so far I am very pleased with my new home security system. I was quoted by Billy and the installation was done by Michelle. They were both very professional and helpful in answering any questions or concerns I had before, during as well as after the installation. Michelle was very conscious about my time which I appreciated very much, she also ensured all of the equipment was online and working in spite of the small connection issue we had. I’m looking forward to this system and would definitely recommend it to friends and family.
Excellent Tech. Very knowledgeable and worked quick and efficiently. Also was very helpful about offering suggestions on equipment placement. He ensured I was aware of agreements. He also made sure I was comfortable with using the system! The equipment functions seem simple and the design is sleek.
Billy was great! He was knowledgeable and thorough. The install tech, Ryan, took the extra step and re-keyed the smart locks to my current key which is extremely helpful. I like the camera quality, the 24/7 recording, the app is intuitive & the features are better than what I had previously.
This is my first time in years having home security services. The technology has come a long way, and I was impressed by the sales team that showed up at my door. I was intrigued by the offer, and even more surprised that the installation was occurring the same day. I was told that there wouldn’t be any upfront costs. Well, that’s the reason for the 4 star review, instead of 5. There was in fact a charge of $44, and an attempted charge of over $700 (a down payment on the $3000 system?). Fortunately I didn’t have $700 in my account, so it didn’t clear. Aside from this bit of dishonesty, everything else, including the installer, was great. I would highly recommend Vivint, just read the fine print, and don’t get blindsided.
My neighborhood is frequently inundated with walking salesman so to say I’ve crafted various ways to say no is an understatement. Tyler was friendly, non-pushy, and willing to walk away if I said so. This alone made me want to hear his pitch. His offer was good, the installation was great and so far I’m pleased.
Had my security system updated along with the installation of a doorbell camera and security camera covering the driveway. Jake the service technician was great. He was very knowledgable. Super efficient and very personable. Wish all service technicians were this good. Made it a great experience.
Sales rep Jordan was very helpful and diligent with his presentation of the product. He had me sold before he finished his pitch. Then the tech Coty came for the install in a very timely manner, and got the job done just as quickly.
Bre was so helpful and sweet. She made the experience working with her very easy. I am so happy to be a Vivint customer. Thank you for the wonderful experience. I look forward to working with Vivint and the new future to get more equipment.
Seth was very professional, easy to speak with. Answered all my questions. He cleaned up after himself and had a smile the entire time. What a great experience. Forget about ADT. Vivint is the way to go each and every time. I would recommend Vivint 100% of the time. Thank you Seth. You ROCK!!!!
Roque was very knowledgeable and helpful while installing our system. He made sure we fully understood each aspect of our security, and was there for any questions we had. He made us feel even better about everything installed in our home.
I haven’t had time to utilize my system yet but I’m sure I’m going to enjoy it. The emergency pendant is a plus. Who would’ve thought about not being home when a Fire Alarm goes off? I will recommend to friends and family.
My impression of this company from the first contact through the satisfaction of the installation is that this company is 100% trustworthy. It appears they have many checks and balances so every representative is scrutinized for doing exactly what they're supposed to do and with honesty and integrity. My installer, who also was very much responsible for putting together the package that I ultimately decided on, was nothing less than a pleasure to work with. He was knowledgeable, did everything in his power to give me everything that I needed. His explanations of the equipment was excellent. I would 100% recommend this company and most especially my installer Mike.
Rhonda was excellent with setting up my service. She was very professional. The setup was amazing with my ring doorbell and inside cameras. Her communication was top-notch, she explain everything to me in detail. I will refer this company to friends. My system works great.
I was prompted to review before I ever even received the email that my equipment had been shipped. My mom is a customer, so I know I like Vivint, however, I am not impressed at the fact that I received multiple texts to review before I have even gotten the opportunity to properly review the service myself. I would consider asking for reviews after customers have had service for at least a month.
My technician was amazing, very thorough and detailed and patient with teaching me how to navigate through the new system. I am looking forward to moving fully in my new home so that I can access the new system at full capacity with my Wi-Fi hooked up.
The representative was very cordial and professional. My only disappointment was the technician, after he drilled a hole he left the wood chips in the floor and trash in the garage. It would have been a plus if he had cleaned up after himself.
The communication was very good and helping us with the system. I’ll recommend to my friends. We has been customer of Vivint for the last 5 years with the solar panel and everything has been great. Now we have purchased the alarm system. The install was completed last night without any problems.
Salesman Joseph was professional and knowledgeable. The installers Oscar and the other young man was also professional and knowledgeable. They worked very well together. We will give this whole team 5 stars. They walked me through the entire system and we like all the features but it’s hard to try to consume all their knowledge in one day. But they were great and I know where to go if I have any questions and I would like to give them a big Thank you for the hard work knowing that you have made my wife feel more secure within our home.
Chris was very knowledgeable and personable. He explained everything to the T and suggested anything I could/would need for my apartment. Very much appreciated for him coming to do what he did for me to make sure I was secure in my questions after installation.
Do not use Vivint for your home security. I had it installed 5 years ago. The cost is incredibly high and the customer service is awful. I called 5 months ago to cancel the service and after 45 mins of them trying to down sell me, and not giving me a confirmation of cancellation or telling me anything about what other steps I need to take, I said no thank you, please just cancel. Fast forward I'm still being charged and now they tell me I have an unpaid balance for the last two months, yes more than 3 months after I asked to cancel, they kept charging me. After another 55 min call, find out I have to email a special email (no were on their website) to cancel and it won't be effective for another 30 days. Biggest waste of time and money. Avoid subscription security services.
I would definitely recommend this service to friends and family. The staff members are knowledgeable and prompt with providing information on what to expect from their service and when it came to filling out forms online; the next step was explained.
Both James and the Technician who installed were great. I like everything that comes with this program! Would recommend to anyone who is looking for a home security program. Can’t wait to see how this security program works out for us.
Mark, Chad and the rest of the crew were excellent. They did a great job setting me up with my security system, very friendly as well. I would definitely recommend to other homeowners looking to protect their home and family.
Brian was very professional, kind and a great technician. All companies need more like him and his supervisor. Brian came into my home and went straight to work with less talking or keeping a conversation and I liked that because he done a good job.
The sales people and the installer were are very nice and got right to the point. The installer came right in and explained what he was doing and went over everything that I didn’t understand. Very nice and patient guy. He also cleaned up his mess after finishing what he was doing. He worked very hard.
I'm very excited to see what Vivint has to offer in our new security system. Thanks and looking forward on being a long time customer. The service that the guys gave us both sales representatives and the guys that came to install the equipment were all great and very respectful. Thanks you so much.
Kyle, the expert technician I was so very fortunate to have, was professional, kind, knowledgeable, and so very patient. I had absolutely no clue as to what services I wanted or needed. Kyle explained in detail and in layman terms the plethora of available options. I was so fortunate to have him as my technical expert.
From sales to install I couldn’t be more pleased. Outstanding service and so good to be away from the old antiquated ADT system. Cameras are better placed and much better reception. Excellent customer service before, during and after the sales and installation.
Install was excellent! Efficient and professional. However, cost of hardware is very expensive. Even though there is a higher cost the security coverage isn’t the same. The sales team should have done a walk through as I was lead to believe I would have the same coverage as the system that was being replaced.
My first scheduled installment was from 12 to 4, he was communicative regarding his ETA but as it got closer to 2pm and he still wasn't on his way. I figured he was very busy but he was getting to me till after 4, so I had to reschedule which worked out well for me anyway. My second scheduled installment was a bit annoying because I specifically, weeks in advanced, wanted 8 to 12 schedule and I thought everything was fine until the day before the scheduled installment. I was called to confirm my 12 to 4, which was absolutely wrong. I had to call a few times to get it fixed which took alot of time from my busy schedule which was what annoyed me the most. The day of installment, Miller U came in at 10-10:30, was very professional and patient with my inquiries. Everything was done in about 2 hours and it was explained to me very well.
Benhil was professional, knowledgeable and very patient. Highly pleased. Thank you. Would recommend. Only been a day but so far so good. Will definitely try to get some friends to contact Vivint, would really really like to spread the word plus could use the extra discount. Thanks Ed.
I will highly recommend Vivint to everyone I know 10/10. They have really nice people working. I love that they are really nice and comprehensive. Good at explaining everything. I asked questions and they answered nice and I actually understood everything that they explained. Highly appreciated it. Thank you Vivint.
Great technician knowledgeable and efficient. Very quick and neat, answered all my questions and addressed any concerns I had. Was unable to connect my Nest thermostat and my garage door to integrate in the same system while he was present, but I hope to be able to add them to the Vivint smart system to have all in one.
John showed up to my house on time and tidy. He took the time explain his installation process and completed it in less time than he thought. All this after I added some extra equipment to the install. Great guy, very pleasant. I Should have done this sooner.
Agent had informed us about all the info regarding our solar panels, went above and beyond and making sure we get the best deal, broke down the payments and how we could pay faster, as well as future billing from electric company, an average of what may be expected to pay them but at a much lower monthly rate.
They were polite and very professional keep up the good work. The sales rep was amazing on giving us better hope and prices and the tech was nice and explained everything single detail about the system. I would definitely recommend it to my friends and family.
Was courteous, efficient and very helpful and patient in answering our questions. His workmanship was good and I am a happy customer. I had another security firm's equipment in the house when purchased. I switched to Vivint because of poor quality and service I was receiving from ADT.
The system was very helpful. I added a few things on and he was more than willing to install them all and spend more time here. Good so far, looking forward to having our system and seeing how everything works.
I had my new home security system installed. I’m impressed. The quality of the cameras is very good. The video is very clear. I made good choice on this. I’m very pleased. The technician was very professional and explained everything in detail.
Great install. They guys were knowledgeable and courteous. I had an enjoyable experience. It is nice to be able to see what is going on outside. In fact, I used it to see how much it snowed last night, judging whether or not, I should shovel the driveway.
The sale people were very persistent and we decided to switch. The guys that came to install our equipment took forever to get it switched out were at my house till 2:00 am and had to return the next day for another 8 hours. They were very nice however they didn’t explain how the equipment works. We like our new cameras way better then what we had but we can’t get the doorbell to work.
After meeting with a number (some big some local) security companies I found Vivint. High tech and high touch. Yes you have to first deal with a faceless rep on the phone but after that real, helpful, very knowledgeable people handle final sales and installation process. If you are in Philly request Michael ** and Jeffrey **. They are seasoned, professional, and really care about the customer experience.
Our technician, Nick, installed our system and thoroughly walked us through set up. The system is superior by far to our former one! I am enjoying the ease, versatility, and the many features inherent in the system! I wish that we had gotten Vivint years ago! 5-stars ⭐⭐⭐⭐⭐
Great from start to finish. Great reps on the phone. Walked through everything. Step by step. Installation was early. Awesome because I had things to do for the day. Great from start to finish for everyone on both ends.
The technician was great!! Would highly recommend this service. His expertise was invaluable and he was engaged throughout the process. He explained everything thoroughly. The sales rep misquoted the price, so beware of up charge. The price was higher in the end.
Bryson was an excellent tech!! I’m am very pleased with his work. He took his time and installed all the equipment as I asked. He answered all my questions and showed me how to use the equipment. I would request him every time! Great customer service!
The sales rep and installer were very professional. Send them to all new customers. I would recommend this crew to all my neighbors. My neighborhood is quite laid back but with the way the world is you can’t be too careful. Thanks for coming my way.
My technician was very helpful and quick. Unfortunately I didn’t have Wi-Fi at the moment so he will be back once it’s up and running to check all the equipment. He was very helpful explaining how the panel worked. And helping getting the app set up on my phone!
Very happy with my whole alarm system, this is my second system and I'm very happy with it and with the service Vivint has provided me, highly recommended, there's a reason why I decided to stay with vivint for my second property.
The service person Zachary is not knowledgeable about the services. He was late and did not show the first time. Rescheduled and he was 30-45 min late and then did not finish in a timely manner. Third rescheduled for the 3rd time and did not show or call.
Vivint has all the latest - video doorbell, door locks, thermostats, indoor and outdoor cameras, and so much more. My technician, Jeff was quick, smart, helpful, courteous, friendly and as pleasant as he could be. We have a second home and will be requesting that he be our installer!
The installer Joe was GREAT, patient, explained everything in detail and knowledgeable. He also walked me through the process of how the system works. In addition he did not hesitate to repeat instructions when I wasn’t sure of the functions.
Art was amazing. Personable. Friendly and knowledgeable. Give him a raise. He deserves it. I’m happy so far with the system. It’s easy to use and now I feel even more safe in my new home. Thank you soo much.
Ben far exceeded my expectations during installation. His was very knowledgeable, friendly and all around professional. There need to be more technicians like him. He definitely deserves an A+ PLUS! I can’t wait to tell others about his excellent service.
Everyone that I associated with was amazing, but the timing was really bad. I had to reschedule twice because there was a scheduling error on the company's end. Yesterday, I was scheduled from 10AM to 1PM. The gentlemen didn't arrive till 3:30 pm. The first time, we had to just completely reschedule for a week later. Due to another scheduling error. The equipment and the personnel have been great, but the scheduling errors have been inconvenient. I don't mean to sound rude and I understand mistakes can happen but we are committing to a huge deal here with the solar panels and security system and you would think that there wouldn't be so many inconveniences.
Vivint is a great alarm system. Jon, our salesman was above and beyond in explaining the “ins and outs” of the alarm system and the company. My wife and I were getting concerned in the area we live in. We love the doorbell camera feature and the ability to speak to an agent from the master device. The accessibility from the app is also a huge convenience. Overall I would recommend going with this alarm system.
Personnel were very understanding and helpful on all technical info and guided us thru very patiently.. The Rep was very informative and patient with all questions.. The installation person was very helpful with apps and forms to be filled out.. Both very efficient.. We felt very comfortable working with both.. For elders trying to understand today technical present day data is sometimes confusing but they did a very nice job explaining process of use equipment.
I'm glad you send over a Great tech. Was very professional. Arrived on time. Explained and answer all of our questions. Very good customer service. Being bilingual is a big bonus, my husband was able to understand everything he was explaining. My husband and I will gladly rate him with a 10 star. Learned a lot about Vivint company and what services they offer.
My installer was very professional and knowledgeable. He walked me through the entire process and showed me options I didn’t even think I needed but did. He answered all questions showing both myself and staff how to utilize the system.
My tech was awesome!!!! I’m so very pleased with my new system. I can now feel secure at home. My tech took his time setting up and explaining everything and how it works. I will definitely Recommend friends and family to this company!!!
My installer was exceptionally knowledgeable in the product and services of Vivint…I enjoyed his professionalism when working with me and my needs to secure my home. He provides quick but an accurate installation and presented options to consider. I would recommend that he is recognized for his efforts.
What can I say?! Olivia was amazing! She was so kind and sweet. She helped me understand the process. I’m purchasing a new home and wanted to get security. Olivia got me signed up in minutes. And when I needed a few days to be able to make the payment, Olivia waited and gave me a second call so that I could pay. Olivia is the absolute best. Please give her a raise!!!
The technician was vey thorough and explained what he did. He went over the instructions using the control panel. The cameras look great. I like the way the vehicle tracking devices work. The window and door sensors work great. I like the functionality of the glass break sensor.
We are new to Vivint but have had a great experience so far. Our estimate process was fast and our system installed a couple days later. Installation was completed in a timely manner. Installer made sure every thing was working correctly and that we knew how to use the system before he left. Every person we have dealt with so far has been friendly, helpful, and most importantly honest. We loving how easy the system is to use and amazed at the video quality.
I had my security system installed 2- days ago. I received professional, Great, on-time service! I am happy to feel more secure and learning to get more comfortable with the process. It is great to have a 30 days to make sure happy with security system.
He helped me understand what was going on with the acct. He did all he could to assist me and get it resolved hopefully. The billing is resolved but we found out I had 2 access I never knew. Was never told that once I upgrade and had done a loan they created another acct and that is where it all went wrong. He fixed it to where it's linked now. I appreciate his help and he was the one originally that installed my cameras in 2019. I had already like Jonathan as he is very kind and professional.
We had very knowledgeable sales representative and equipment installer. Friendly and helpful. All questions were answered and they took the time to get to know us and our needs. It was an easy process from beginning to end. We would recommend family and friends to the Vivint team. I am glad we waited for their product.
I was pleased the way the installer addressed all my concerns. Time management was great as well. He made sure that I understood how to work the system. I tried to give him something as a tip but he said no thank you. That this was his job.
Jesse was amazing. He walked us through the process, held our hand in a way, and made us feel that our home, and most importantly our family would be safe. We went into this process thinking today was just a consultation with what we had been told by the consultant on the phone when we initially set up this appointment, little did we know it was actually an install appointment so we were a little skeptical and felt like we were misled, but Jesse assured us, and made us feel like we are making the right decision.
Jesse (our installation agent) was informative, patient, and professional. He answered all our questions and addressed concerns. His expertise was invaluable with regard to explaining an easement on our new property and what to expect. He was proved resourceful with placement of his devices knowing we would have pets coming into the house. Thank you!
Customer service, in my humble opinion, starts at point of first contact with a potential customer. A+ experience with the Vivint team on our system from finding out my concerns, suggestions on hardware solutions to meet my concerns and cost.
Everyone from the sales team to the technicians were very professional and informative. The installation happened on the same day that we purchased the equipment, actually about 20 minutes after we signed. The installers helped pick the best locations for our equipment and showed us how to navigate the system. The install was quick and they did a great job of cleaning up after themselves.
Mike has excellent customer service skills and was very helpful through the entire process… Clean installation with very good follow up… Very professional. Mike was also training a new employee and showed very good leadership skills in this process… I will recommend Mike and Vivint to my friends and family…
Evan W. was my technician and explained all the equipment that was ordered and where he was going to install it. He gave me an estimate of how long the installation would take and asked if that was acceptable. Everything went extremely well and he showed me how all the equipment works. Very professional and a pleasure to have him work on my home.
The tech did a superb job! He was very knowledgeable and he walked me through the entire system! I would definitely recommend Vivint to anyone that is looking to secure their homes! Also I need a Vivint sign for my yard!
My technician Jacob ** was fantastic. He took his time to go over the details of how the system works and showed me how to use it. Any of the questions I had, he was able to get me an answer. After he was done, he cleaned up any dust from the setup process and made sure that everything was properly set up for me. I would highly recommend the system and Jacob to do the account.
Scheduled the appointment for my new Vivint security system to be installed. They were prompt and courteous in confirming the appointment. On the day of the appointment the technician Darrell ** was right on time with a nice notice of arrival text message. He worked hard all morning and into the afternoon to get the system installed and set up perfectly. Everything looks amazing and installed perfectly. He kept wires discrete and was very polite during the entire visit. Very happy with our new home security system and will have that peace of mind now. Thanks again Darrell for all your assistance and hard work today.
The man who installed was very good. He was nice and explained everything. I would recommend the service to other people. I enjoy the security I feel with the camera and the ability to have emergency services arrive. Great job. I will enjoy.
I recently had an alarm system installed and John, the alarm installation technician, exceeded my expectations. Not only did he arrive on time, but he also had a professional and friendly demeanor. He was incredibly knowledgeable about the various components of the system and took the time to explain to me how it worked. The installation itself was a breeze, as John was very efficient and completed the job quickly. I'm confident that the system was installed correctly and that we are now well protected. I highly recommend Travis and his quality of service.
Customer Service was the best. The installation was professional. He was detailed in his work. And explained everything thoroughly. He took his time and went over every aspect of the system. He even came back after the install to update the system and fix an issue we had.
Technician was awesome. He was very informative and kept me up to date with his progress. He explained how to set everything up and waited while getting my family in the app before leaving. I would def recommend in a heartbeat.
The technician was informative and helpful throughout the installation process today. The installation process was a bit long, took the technician about two hours to install the service. The cameras display a HD picture and the panel speaks loud and clear. Would recommend.
I was not present for the install but heard it went extremely well. The technician, Brady, did a fantastic, professional job at securing our new home with the cameras and the panel. Additionally, he was able to hide wiring which have otherwise been an eyesore. We are pleased with the overall service.
The appointment was booked with understanding that this was going to be cash based transaction. I paid the visit fee. The appointment was scheduled and confirmed. They never showed up and my visit fee was refunded and no contact or warning. They are a $$ grabbing service.
We had our alarm installed on 2-14-2023, the young man arrived on time, did explain what and where did the alarms would be placed and gave a well explanation of how the alarm works. Also did a very clean job.
Where to even start... You're forced to go through some weird survey that's given by a pre-recorded video and clearly looking to shield Vivint from liability. This is not how I want my relationship with the company to start. The installer was lazy. We mentioned roughly where we wanted the cameras and before we could pick a specific location, he'd already punched holes in the stucco. I'm sure we're going to get an angry mail from the HOA over the camera locations out front.
We were told the company could tie into the existing sensors. I tracked down the box for the previous alarm and shared the location with the installer and without even checking, he claimed the old sensors were "dead". All of them. I later realized he hadn't even attempted to use them - he hadn't even moved things on the shelf in front of the box. So, we now have two sets of sensors on the walls. You'll be asked to fill out the install survey on the installer's own device, while they're standing there. I'm sure this nets them fewer negative responses, but it's not constructive.
The actual hardware itself is older tech and just... flimsy. It reminds me of my kid's garbage amazon tablet. The screen on the panel noticeably flickers when in use, the thing wasn't even mounted level. So, now we're left deciding if we want to deal with requesting a refund and cleaning up the holes that'll be left if we have this ripped out, or just suffer along with a multi-thousand dollar alarm that I already hate. I shouldn't have deviated from ADT. I'd love it if someone from Vivint would contact me.
I am the old dog and this system is a new trick. May take a few days or so to learn it. Well enough that I’m completely comfortable. We did have a visitor who said he rang the bell, but we never heard it. Then he knocked, and we were expecting him, so we went to look. At least we have his picture on their camera. When he left, I tried the doorbell again, and it seem to work OK. We have armed and disarmed it a couple of times and that process seems to go OK. Hopefully will have no more problems. Thanks.