Vivint Reviews

Installers didn’t have one of the plugs and the lock didn’t work. While we are only allowed four days to “complete our decision” of keeping the system, YOU need about six days (maybe) to get the materials to complete the installation. Also, buy your installers electric meters, it will save everyone’s time and cost.

Brandon was Amazing, he informed about all products, told me the situation with the doorbell cameras pro and told me he would tell me when he gets more, best Vivint experience I’ve had and I give him 1000000/10 ratings, very happy with the install and planning on branching out to get more stuff and I definitely want Brandon back here to do my installs.

I’m extremely pleased with the professionalism of your team from the moment I ordered my setup!!! I’m so excited to start using the security system tonight!!! Thank you for having a great team!! I will refer your services to everyone I meet!!

When my current alarm company (ADT) for my business made my system malfunction during a test and couldn't fix it for a WEEK, I called Vivint because I use them for my home and always had great service. They gave me a quote over the phone and did my installation THE NEXT DAY! My tech, Brett, was awesome and I couldn't be happier! Thank you Vivint for giving me peace of mind.

Poor service. Our first appointment we were scheduled for a noon to 4 block. At 2:30 I got a call saying the installer ran out of inventory in his van so we would have to reschedule. Which is unprofessional. They know how many people are scheduled for the day and should be properly stocked. What a wasted day! The day they actually showed up to install. Once he put in the new thermostat, the fan on our ac would not turn off and we called him immediately. No help. I called him again on Monday (as we were without heat over the weekend) and he again just said he didn’t know. I called the customer service number to troubleshoot and they said they’d send a new thermostat and for us to install it when it comes in. Said it’s arrive in 3-5 days. It’s been 7 days and still no thermostat, nor has it shipped.

My husband and I purchased a home with Vivint already in the home. I called to switch everything to our names and we were promised a refund of the activation fee if we canceled within the 2 week trial period. We canceled within a week because we were not happy with the customer service and products. I was told nowhere in the notes we would be refunded the fee. I made another phone call and that person reached out to Brandon, my sales rep, and he confirmed my refund. That person also confirmed my cancelation and would be refunded within 30 days.

Trevor & Chris were so awesome & easy to talk to...Didn't catch 3rd guy's name, but he was awesome as well...Best experience I've had so far! Will definitely recommend to friends and family! Way to go guys, you should be proud Vivint!!!

Tim was very patient and diligent. There were moments of children activity and he did not bat an eye when interrupted. He was respectful to everybody in the home. He set everything up and explained it in detail. Mindful of the appearance of the new product. I appreciated his service.

My entire experience with Vivint was great. The customer service was excellent and my install tech was friendly, timely, knowledgeable and overall awesome. It was a pleasure to find this security service and I would highly recommend to anyone interested in home security.

They were very friendly! They took their time to answered all my questions and to explained the system and installation process in a nice positive manner. They did not rush the process and installed the devices where I told them even though it was going to be more work. Both gentlemen were respectful and by my request, adjusted their schedule to meet my needs.

My experience with this organization was wonderful. Thank you. The people were courteous and friendly and helpful with our installation of our security system. They explained how the new system works clearly and intelligently. So far I have no complaints.

The salesman and technicians were very professional and courteous, good people, very good, on time installing my equipment, and very helpful in the set up and helping me understand it. I would definitely recommend them to my family and friends. Thank you.

We had our Vivint system installed this past Saturday, and so far it has been a great experience! From my first call with Emile in sales to Lee completing our install, I found the team to be clear and thorough. Both Emile and Lee were eager and happy to answer our questions. Lee went the extra mile to make sure all of our cameras were adjusted to pick up the frames we want included. He was also incredibly respectful of our request to wear a mask in the house since we have family members we’re trying to protect from Covid. As for the product, both the panel and app are intuitive to use, and I sleep better at night knowing we have the system installed - highly recommend.

Had an awesome experience, Casey came due to us have another security service. Just ran some numbers with us and was real knowledgeable about the Vivint. Some of our cameras were not working. Gave us good pricing on all of the equipment that we got. What was really nice is that they came by that same afternoon and got the equipment put and working correctly!!! Thanks for the hard working guys that came that afternoon to set everything up. They did an awesome job!!

My experience with the services and setup was great. I was advised on where to set up my devices based on my home setup. Very customer focused. The system is very easy to use. No mess was left behind. The technician was very knowledgeable and patient with explaining everything to me so I understood how the devices work.

Everything is okay but my doorbell wasn’t available at the time of installation so I will have to get it in two weeks. For the most part everything is good. The young man that done the install was very nice took his time and explained how the system works the do's and don’t of the system.

The install guy was great and very knowledgeable. The alarm system is working great and really easy to manage. The prices seem to be fair for how well they monitor your phone. I like the fact I can work my system straight from my phone.

Had a great installer came in. Was very nice and explained everything. There were a few hiccups but not on his end. Everything was done to my satisfaction. I would recommend Vivint to any new homeowner. Will use them for years to come. They have great products. Pricing could be a bit better but their monthly charge is on par with other providers.

It looks well right now. The young installer was very kind and good. We really have not read everything yet. It has been only a hour since he left. He explained everything well but it will take us a while to soak it in.

Great customer service! The sale representative (Mathew) was professional, detailed, and stayed with us throughout the installation process to make sure all the services we requested were provided and properly set up. The technicians were professional, work quickly, and efficient. The system is user friendly and on point!

I love my Vivint system. The whole process has been great, starting with the sales rep Jorge. He was knowledgeable and not too pushy. The system consolidates all my home security in one place. The installation was fast and the tech Tuku was super friendly.

Just had my system installed this morning. I've received great service so far from the service team to the person who did my install. I appreciate professionalism and timeliness, both have been satisfactory so far. The system itself is also easy to use.

As I said above Vivint comes highly recommended. We are getting older and we live in the country. We have great neighbors but most of them are at least our age or older and our homes are not real close. We needed extra security.

Great service. Sales rep (Trevor) and technician were both knowledge and informative. I would recommend Vivint to anyone searching for a security system. Set up was easy and not stressful. I now feel safe in and out of home. Five stars.

Good sale prices & friendly service. They kept their word when they misquoted me on a recorded line - so I still got the goods at the (wrongly) reduced price. Their agent was knowledgeable & professional. They were a few hundred dollars cheaper than competitors.

I'm very happy with the service. The salesman was very professional. The installer explain placement of all cameras and functions. I feel very reassured that my house is covered with a Great security service. The installer was on time. After installment the installer clean up and explain all the paperwork. The salesperson came back over to my house to give congrats and answered the last questions. Thanks.

My install was a nightmare that I am still in now....I will cancel my account. If they don't fix the damage to my property and install the alarm correctly. This has been the worst experience I have ever had. Your installers need to be trained better. I would not recommend you guys to anyone. If anything I would try to discourage anyone from choosing you for burglar alarm services. The installer did a horrible job and I was granted a longer grace time because someone else has to come out to repair the damages. I hope that the next visit goes better.

I had a great salesman and installment. I will recommend highly Vivint's work and their cells rep and how quick they work for install and how they'll work with you. I appreciate everything they did and the help they did and they gave their own opinions when asked.

Sales person was very friendly and informative of the product. The installer was quick, friendly and very detailed on showing us the system ensuring we were in full understand and did not have any questions. Great Job! And will recommend to friends and family.

My technician was very nice. However I was told that o ok me of my cameras will continue to go on and offline for about 20 min. Because it was trying to finish updating. This was Tuesday. My camera has been offline since Tuesday and has not come back on. I contacted the technician. He said he would be out the next day which was a Thursday. Today is Saturday and The technician didn’t show up neither did he respond back to the second message I sent. I’ve spoken to 3 different people this morning through the chat box trying to fix my camera, however my camera is still offline and no one would send out a technician. It hasn’t been a week yet and I’m already having problems with this company!

Hailie was great. She’s definitely an asset to your team. The installation crew was very nice and courteous. Ed showed me how to navigate the system. I appreciate the clean up as well. We had an issue with logging in, because I forgot to save my password. Hailie followed up with us through the whole process and helped me fix my mistake. I will definitely be recommending your service to my friends and family.

Dylin ** the Technician who did my install, was very professional, friendly and knowledgeable about the Vivint system I purchased. I would definitely recommend Vivint to friends and family. I do however have a complaint in that the Technician was out of yard signs and I need two of them sent to me asap. Window stickers as well.

Wonderful technician. Very professional. Polite and courteous. He did his job to Tee. I have no problem with having him back at my house for any type of technical problems or support if a problem should arise. He was fast and accurate. Didn’t take that long at all before my system was up and running. Thank you.

Zachary was the technician who installed my security system. He came on time and waited for me because I had to take my son to daycare. Zachary was wonderful! He was so knowledgeable and thoughtful in making sure he did everything correctly. He was pleasant and kind answering all of my questions.

Yes I love it so far and I told my sister to get the same thing I bought. To be able to see and hear someone at my door and be able to talk to them and see them at the same time is really so nice and a convenient. To have everything on my phone is a plus.

Great work from start to finish. I always enjoy when people are fair, honest, and fast. All equipment is top notch and installed perfectly. Security is all smart tech, so it’s easy to use and I feel like I have great control of my home now. Thank you Vivint.

This guy is very professional and friendly, he came in to do his job and did very good. Thank you very much, such a kind person who I enjoyed working with. I would recommend this person who worked with me.

We loved our experience with Hector and Miguel! They were amazing in how they explained the products and quick with installation. We are first time homebuyers and are very new to the whole home security process. We feel as this was the best choice for the cost and how secure our home is. We love it!

Hands down the best, never a doubt in my mind, I already referred Shannon to two retired veterans that will use his services In the future. We had little experience with home security, and Shannon’s expert response to our questions made it easy for us to navigate the procedures in order to arm this house with a sense of protection since we were first time home owners. Life made easy, thank you so much Shannon, look forward to sending business your way. Thanks for a great experience!

So had a day and time scheduled for my install and no one showed up. No call no show. This is inexcusable. I reached out to my sales rep Jared. He was awesome. I did receive a call but didn’t get a call back until 3 hours later. Finally spoke to Sky and she was able to get me a new date for next day. Josh was my installer and did a great job. All in all finished great but the no call no show installer was terrible. You need to work on better customer response for no shows. This was very frustrating after you take time off work and then have to take another day off.

Salesmen are misleading. Said it was like your phone service and you own the equipment after you have paid for it. But..phone services will buy back your phones. You are stuck with this equipment forever and a 5 year contract. I apparently was suckered into a $2000 panel! And none of these works if and when you cancel your service. Terrible! Should have stuck with Ring.

The installer was knowledgeable, friendly and fast. He explained the service and helped with getting set up on the website and phone. He explained that the doorbell install would be done at a later date because they were backlogged but it should be installed next week.

The whole experience while shopping for Vivint was great. Especially the technician who came to install the system, very patient and thorough. He is very knowledgeable and even took the time to call the next day to ensure we understand the system.

Technician was very friendly and explained everything very well. The installation took less than one hour. Would definitely recommend to other family and friends. Good prices and great quality products. I like the feature of it not being dependent on internet just.

I love being able to see who is coming up to the door. Thank you. I look forward to using it remotely as well. The technicians were so nice to have in the house and seemed very trustworthy. The system seems like it's coming from a good solid company.

We love our new security system with Vivint, the clarity and coverage of the cameras and doorbell camera are amazing. We also have the smart lock on our front door which is awesome. Simply put, we love it and will recommend to family and friends!

My wife was using her phone and accidentally set off the alarm. The Vivint team reacted immediately. I have never felt this secure in a long long time. I'm 64 so that says a lot. We have only had this new system for less than 24hrs, and it is already proving to be worth the money. Thanks Vivint.

Had a good experience in installing the giving system at home. I would recommend to family and friends. Technician was friendly and polite and was informative during installation. I am excited to see how the system will work in my house and how safe it will make my family feel.

Our system was old and outdated. Vivint offered an affordable and comprehensive indoor and outdoor security system plan to give us the protection we desire. Zach was an awesome tech and consultant. The install was quicker than expected and the tutorial has us up and running. We look forward to learning all the “smart” options to make this system work for our needs. Would recommend to others.

The Vivint Team was amazing. They cleaned up after themselves and they explained in detail everything that they were doing. I definitely highly recommend Vivint. The cameras are amazingly clear. Once installed, I no longer had any blind spots. Loved the option to be able to lock or unlock the doors...what an amazing option especially during a time of an emergency. The technicians really cared about providing quality service and an excellent end result.

I reached out to Vivint because one of my sensors was not working any longer. My alarm will be armed as "away" and I could walk in and out my back door. This is a huge security issue obviously. After having to go back and forth multiple times with reps from Vivint Support, someone was kind enough to send us a new sensor for the door. As my husband and I reviewed the directions and attempted to remove the old sensor, we discovered that we cannot. The sensor that Vivint installed is backward. There is a long portion that should be installed in the wall and a short sensor that is to be installed in the door. The Vivint rep installed these sensors incorrectly. Due to the incorrect installation, the sensor cannot be removed from the door.

Everyone I encountered from start to finish was great and took time to answer questions. Installation was perfect and easy. The tech made sure I got all I wanted to ease my mind. Stayed at the house to ensure it was all set up.

Happy with the sales process, the system and the installer that was dispatched to us. However, they sent one installer for a job that should have had two installers. The tech arrived at noon as indicated on the work order but was at my home till 8PM and had to come back the next morning to finish up. That is not fair to the solo tech nor us the client.

Our experience was great. John explained everything in a way we could understand the system and the advantages of having a cellular system. The installer was great and efficient and made sure we understood how to use our system! I would recommend Vivint to everyone.

Professional, friendly and timely a job well done. Good explanation of properties of the smart system reviewed with customer To customer satisfaction. A good review of system and no mess. Looking forward to using the system and so far it’s very good and I’m very pleased. Many thanks. John **

Very efficient and professional young man. He was on time and his communication was very professional. His service was above and beyond. I am impressed. Your sales person was great, and now the technician is also well informed. I will recommend Vivint any day.

Great customer service from Ariel and the trainee. They were very pleasant and provided me with all the info I needed! Ariel walked me thru how to use the app and tested the system before he left! I will highly recommend Ariel for friends and family.

I started my service with Vivint on Jan 6th 2022. I was told by their sales department that in order to install outdoor cameras (qty 3) I needed to update my hub to the newest one. I asked if there will be any impact to the doorbell I had or thermostats, the sales person mentioned it shall be no issue. The next day, their technician was home setting up the cameras and new hub. After installation, I contacted their tech service because the 3 thermostats we have home wouldn't connect to our hub. They informed me that it would not work, because NEST discontinued their agreement with Vivint and the other Vivint thermostat I have is too old to work with Vivint. I called Vivint to inform them of my issue and they offer to install the 3 thermostats free of charges and fee.

My technician was on time, he explained the entire process to me! He made sure I knew how to work my new system. He gave great advice and recommendations as to where the cameras and sensors should be placed. Great technician and great work over all.

Have not received my equipment at this time. Contact me later and I will let you know about your review. Right now unsatisfied. You said 3 to 5 days business days. What more can you say? Do not have the equipment to let you know how I like it or dislike it.

I want to give 5 stars but I believe there is nothing better than an actual honest review. First off, was a bit aggravating to schedule an appointment from 12-4, having to schedule the time off of work, just to have to reschedule at 2 pm because they canceled the appointment. All we got was an “I am sorry”. Got the appointment rescheduled. Kyler ** installed our equipment in our home. He was very knowledgeable and answered all of our questions. Made it a great experience and made up for the cancellation. So far we a happy with the set up.

The sales rep was very thorough and explained everything. The installation took place about an hour later. The installation process was quick and easy. The installer went over everything with us before leaving. It was truly a great experience from start to finish.

Installer was sub par, not sure it was his fault but I have to install my own cameras, he was very very sales oriented as in would not take no for an answer several times, and lastly signed me up for solar panels. Which I told him no nicely twice but finally said just give them my number have them call or text. No idea how to cancel the appointment so I'm going to feel terrible when the solar guy shows up just to turn him away.

I’ve had the Vivint smart thermostat for a couple months now and was working ok. Couple hiccups here and there. Last night the thermostat dropped the connection to the app and the panel and stopped heating the house. Called customer service. They had me do a bunch of technical stuff with the wiring which already I thought was kind of off since it was continually shutting off breakers and connecting wires together. And it started working for a few minutes. Just to fail again and can’t adjust anything. Try contacting them again to find out the unit is bad and have to get a new one but they have to mail it because technicians don’t keep them with them. I have a baby in the house and now they say wait 5-7 days and we will try hooking it up again??? Don't think it’s worth having!

Got an upgrade on my current system. Got to keep my regular billing and so far I'm happy with the sales guy and the tech who got everything completed in one day. I also got an extra outdoor camera which I already was looking into purchasing so this switch was a no Brainer.

Excellent install and overall experience! Well explained by Joe and took me through the entire system. He answered all my questions and made me feel very happy with the system and the product. Joe is very informative and his customer service was top of the mark. Being in the security business previously, this has been a most excellent experience dealing with Joe and with Vivint.

Installer was very nice and professional. Salesman on the phone told me the glass break sensor was good for 1200-1300 sq Ft and installer said it was good for 25 Ft. I emailed salesman and he said that’s what they are trained to say so that’s very poor customer service. Installer did not have a glass break with him so he substituted a motion detector.

Vivint was very professional in both their explanation of the system and the installer did a great job of teaching both my wife and me how to use the system efficiently. Responses from Vivint were expeditious and clear. Installer was very professional and took the time to explain each aspect of the system.

My technician did a fantastic job! He did everything, including the extras that I wanted done, and got it done quickly and without any issues. He was able to connect all my already installed equipment as well! I can say thank you enough!

This review is mostly for my installer Manny. He was so kind and did an amazing job with questions and being patient as we explored all options. Extra shout out to Marcus who delivered a doorbell camera to help due to low stock from the busy week Manny had. Marcus stayed and helped and that was amazing teamwork. Thank you to them both.

The installation took quite a bit to install. Also when installing the drywall and wood was all over the floor. The debris was all in my boots and shoes and not once did they apologize or try to move my stuff. Really would like them to be more courteous.

The tech that came out was very knowledgeable and was able to make recommendations for my needs. He was neat and cleaned up behind himself. I have an old home do the set-up was a little difficult but the tech was able to problem solve to resolve any issues.

Cody was knowledgeable and friendly. Got the job done fast and neatly. He even was able to remove our old keypad and install the new one over the top so there weren’t any repairs needed. Would definitely recommend to all of my family and friends.

The first technician that was supposed to do the installation, called me at the last minute, and rescheduled. Some conflict with his hotel room. Then he called at the last minute again, on the rescheduled day, to reschedule again. Talking about he was at his apartment in Memphis. At that point, I was too upset, so I hung up on him, and called and talked to someone in their customer service department. She scheduled me for another day and time with a different technician. He showed up on time, but the installation part was entirely too long. He had to leave to go get some of the sensors that I was supposed to have. Then, he had to leave again, because he didn’t have the doorbell ring that I was supposed to have. He didn’t get done until a little after 8pm. And the window time frame was between 12-4pm. He got the job done finally.

All the equipment Joshua installed is top notch, I will feel much safer now. Joshua was also very good, he took the time to explain everything and Vivint follows cdc guidelines which also made feel safer while he was in my home.

The installation went very well, the tech was very helpful with any questions or concerns had were addressed immediately, and even help me move my furniture when I requested it. I would highly recommend him for any other installation. I am currently trying to get family and friends to go the route to get Vivint security as well.

Troy was prompt, polite, patient and knowledgeable. I am extremely satisfied with my home security system, which is very user friendly. I feel safer being secured by Vivint. I would definitely recommend Vivint for excellent customer service from start to finish.

Igor was on time within the time he said he would be within the block of time selected. He asked questions, very polite, and left the area’s noticeably neat and clean. I appreciated his expertise and knowledge of the product wish made my experience pleasant and satisfactory.

The Installer was pleasant and informative. He took time to explain the app to us. He cleaned everything before he left. He told us the manual for thermostat was online. Also he left his business card so we can contact him.

The guys that showed up to install the new Vivint equipment did a wonderful job. They put all the cameras in the right place etc. Me and my wife are very happy with the professionalism that they showed and very glad we chose Vivint for our home protection. Thank you.

Jeremy got here right he said was going, very friendly, did a great job installation, give all the information. I needed walk through the app. He said, "Needed anything, text me. I will be glad to help." He be back to do 2 more cameras.

The technician Alex installed my equipment. He was right on time, 8am sharp so I didn't have to spend my morning wondering when he'd arrive. He and I went over where I wanted the equipment and he gave me useful suggestions. He put it in promptly and then walked me through the system and app. He answered all my questions and was professional and polite. Overall everything was simple and smooth. Thank you.

All three employees we met yesterday were exceedingly nice, helpful, and thorough. My husband and I already are extremely pleased with our Vivint security system and will definitely be recommending it to our friends and family. Overall our experience yesterday was quick and efficient and now we have a reliable security system that’s not only very affordable but also easy to use.

My experience was excellent! The agent was courteous, knowledgeable and patient in explaining everything to me. He made me feel comfortable about joining the company and assured me he would be available if I had any issues or concerns! It was evident that he enjoyed working for the company and he was very personable.

We’ve bought this system and had it installed for less than 2 months. The cameras are continually going out and we have to always have a tech come to reinstall the software or make adjustments to get working service. For a $4000 security system this is not ok. It’s just as bad as Cox Communications. You’re paying for a service that does not work. Why am I being charged? This is the worst investment and do not recommend it.

We appreciate the knowledge and patience of our technician Matthew **. He was very professional. He took the time to explain the system to us. We are excited to use the Vivint system. The picture in the camera is very clear.

Austin, our installer, and Aaron, our salesperson were very nice. They took their time to do a great install of our equipment. Plus they were careful to teach us how to use the system. In all, they were great! We learned how to use all the ins and outs of our new security system and how to record events.

Great service!!! Very informative and well organized. Will definitely refer services, the tech was very professional and pleasant to have inside my home. The technician offered many beneficial services to my package that was well worth using. Did not know the company offered home and auto insurances. Wow great perk!

Great job by technician. Did an amazing Job. He helped with so much understanding making it simple to understand. I would recommend this security. Great system too. Anyone that is interested in getting their home secured. They also took the time to describe the different setting connected to the app and the home panel. As a result of his work and dedication I was able to fully comprehend the importance and simplicity of the security system.

Jake was our salesman! Very smart and a go-getter. Very helpful. The tech that installed the equipment was fast, sharp and treated us with great respect in our home. He asked several questions and answered even more from us. Hopefully we get to keep this great relationship moving forward.

Was pleased with the service and instructions given by the technician. He was very patient and very detailed on how the system worked and how to use the system and make any necessary modifications. He was not pushy when it came to adding new equipment or upgraded.

Two previous company could not meet my needs. Brandon ** the company tech listen to my concern. Understood my blind spots concerning my property. He didn't whine or cry about having to work on a house over 40 year old. He was polite and and well mannered.

The contact started with a text and he told me he was also working with another customer. For a pre scheduled appointment, the wait time between text instructions was not very professional. He sent me documents to sign and before I could even read the first one he called me telling me to sign them. I felt pushed at that point. We could have cut the overall time by at least half if I were not being juggled between other customers.

Roderick was helpful and it was easy to speak with. He answered all my questions. So far, so good. It seems pretty easy to use and manage. It was just installed today so I will update a review if there are any changes in my thoughts.

No one showed up or contacted me that they weren’t coming. After calling, Vivint did not offer any resolution or apology. I was given a different appointment for later that afternoon after complaining that I had taken off work for this. The other tech showed up well past his appointment window. He was nice but spent 30 minutes on a personal phone call while working.

The Technician was polite, professional and gave easy and helpful instructions for use of equipment. There was no pressure for any additional products or service. The installation and set-up was quick. I would easily recommend this company to family and friends.

David ** was great. He made sure that I understood everything before he left. He didn’t install and leave. I felt comfortable as if he was a friend instead of just a technician. I will definitely recommend this service to my friends and family.

Chris and Brad explained the new system in detail and began installing new equipment last night and Brad will be back this morning to finish set up. Very professional, courteous and friendly. Our new alarm system was up and running last night.

They did an amazing job setting up the system, making it very easy to use. Can’t thank enough the sales representative and the techs with the work they did and making it easy for us! Would definitely recommend to a friend or family!

Day 1 review it's a good security system. My issue is the drilling holes into the wall having wireless devices nowadays and not have that yet. It's a bummer. The installation was quick and the installer went step by step with the system.

Gerald **, Vivint Customer service rep, did an outstanding job, explaining everything of all the work that needed to be done, along with the contract and costs. Very professional, very knowledgeable with all the equipment that was replaced and installed. Very please with his work and dedication from start to finish. Need more Techs like him working for this company. Thanks again Vivint.

Was very easy and quick with Equipment in the home already. Great service and easy to use system. Quickly had us set up and secured. Would recommend to family and friends in need of a home security system. Thank you for all your help.

I received great customer service throughout the whole process. The customer service representative was very nice and help me find the perfect security package. They answered all my questions and help fulfill all my security needs. The technician was helpful.

Lerrell was great. Got the installment done fast very professional. Natasha was very helpful over the phone. Thank you Vivint. Thank you for keeping me and my businesses safe. I have all my homes installed with Vivint. I’m very happy.

The technician Bryce was very thorough. Made sure I understood how to operate the equipment. Very clean. Easy to talk to. He took his time. Went through the paperwork. Thank you Bryce. My mother like the idea are feeling safe now that when I worked nights. She don't have to worry about anyone breaking in. Again I thank you.

Awesome technician!! Friendly and very knowledgeable!! We are very excited about the cameras as well as being able to talk to each other through them as well as talk to people that are in view of the cameras. We have a storefront that we can see from our house. We like that if someone comes up and we have shut down for the day we can find out what they need and we can go back to the store to help them.

Quick, Easy and friendly installation. Very professional service. Got a new service for my mom and she is very happy with the new system. Technician was very thorough in explaining the new setup. The new system is user friendly and easy to understand.

Installer was patient and did a great job. Stopped to find out what my needs were, and made it happen. His phone number actually worked when I needed help from the install. Waiting to learn more about the systems. Would recommend the Viviant center to all.

I would recommend Freddy. He made the installation time go by really fast. He was extremely friendly and funny. We were cracking jokes the whole time and he answered all of our questions. We are super happy with the setup.

Very impress with rep. Brianna and Mike tech. Jeff as well. Thank you. Now I feel more secure and the alert system for my husband again. Appreciate also their honesty and time. My husband very suspicious was also impress. Feels more secure. He has heart complications. Gives me more freedom and peace of mind to run errands.. Thanks again.. Have a bless day..

I am very satisfied with the service and staff was very helpful and friendly. I would definitely recommend this to family and friends. I appreciate all the information and for making me and my family feel more secure at home.

Alejandro ** did the install. His service was superb. I almost turned him away because the salesperson Dani who sold me the system somewhat misrepresented the coverage I would be getting for home protection. I reached out to her and she responded that she would get to me in a couple of hours when she arrived to work. That wasn't helpful since the installer was already here. Alex solved most of my concerns. He is awesome! Dani, I am not so happy with her customer service. I never heard back from her.

The whole process could not have been better or easier. I like the complete transparency in terms of what you are paying for and signing up for. The system is easy to use and even easier to learn. I love it so far and highly recommend using Vivint.

They took my payment and told me they were going to come to my house to fix the alarm and the doorbell. I’m still waiting. That’s real bad service. I’m want my money back. Just purchase this yesterday. I don’t want it. Home safe is way better customer service.

I was extremely happy with the technician, Cody **, that installed my system. He explained everything thoroughly and taught me how to use the system. He had the system up and running in no time. I am very happy with the system.

The system installed at our house is excellent and Gage was very professional. He went over everything with wife and made sure she understood how the system works. I would definitely recommend Vivint to all my friends and family. Looking forward to working with Vivint and I'm happy with the install. The system is a total upgrade from what we have.

First I get a call from Ben and inform us how long it will take to get there and how long the process will take. And he was right on the money. Ben was very patient on explaining it to me and my wife. If there was more than 5 stars I would give him a 10.

Jason R was awesome. He explained everything and installed quickly. Very informed and knowledgeable about the product. All in one system is great. Door, alarm, and cameras in one package. App works well with system allowing monitoring while away. Simply and easy to use.

Joshua was beyond helpful, knowledgeable and had great customer service. I will be referring him as a tech for when my mom and sister is ready for installation. Thank you Joshua for all of your help. I really appreciate it.

Chris did a great job…. Yes I would tell my friends and neighbors and family members even though they live in other states…thanks Chris for everything you did. Thanks you. Thank you. Thanks for the great job you did. I give you a score of 10.

I have enjoyed working with Vivint in the selection and installation of the security system for our home. They were professional and informative with their understanding of the products and process. Thank you Vivint for taking care of our home and my family.

Your agent/technician was thorough and efficient. He provided me with all the pertinent information and a variety of installment options. He was very courteous and respectful. I could not imagine the depth of his knowledge. He deserves my appreciation and thanks.

The installation is good, the people who call after an alarm are good, because they are in the US. After a few years your sensors will break or something needs cleaning or something doesn’t connect or starts beeping for no reason. This is when you realize you wasted your money on Vivint. You call and get offshore customer service in India. You can’t understand them, they read from a script and don’t answer your questions. You ask to be transferred to US customer service, they fight you to stay with them, they transfer you to their supervisor who you also can’t understand, they transfer you to a US person, which never happens, you get disconnected. We are a sensor and smoke alarm down and can’t get any help. Avoid this company, only in it for a buck and don’t care about their customers. Shame on you Vivint!

We are new to Vivint and are happy so far. We needed help as we are the second owner to the system. The service care specialist was professional, prompt and fixed issues we didn’t know we had. I like the ease and user friendly app.

Jaron did a great job and explained everything very well. He called to let me know he was on his way. He was very polite and took his time. He explained the paperwork very well also. You have a good employee in him.

Our technician that came to install our system was so nice, informative, and efficient. Exactly what you want when installing something important in your home. Vivint’s system is extremely user friendly and makes us feel safer in our new home. Couldn’t have asked for a better set up and service.

Good experience with the salesman. Little rough to get the credit card to go through. Little disappointed that you can't run a camera about 50 feet away from the house. Other than that it was pretty good. Almost canceled just cuz of the camera.

Guy didn't fix the problem between app and panel. I asked for help with the panel camera which it has and he denied that panel has a camera so I hang up the phone. Can someone else help please? I would like to be able to use the panel camera also.

Quick, very nice and easy setup. I’m very happy about everything. We plan to keep this service for a lifetime. I’m sure and we will recommend Vivint to everyone we know and love so that way they can feel happy and safe about their home security l.

I will NOT do the business with this Vivint again. I have 2 accounts (home & business) with them. I call and cancel both back on the 2018. The home is cancel but, the business never been close for me and they keep withdraw the money from my credit card since 2018 till last 3 months ago. Someone call me today, informed that the account going to close due to no payment for last 3 months and the balance $377 remains. What the heck. I have told her I call in 3 years ago to close both of mine accounts already. She told they only close the home and left the business open. Which mean I have to make payment $377 before she can close my account. So, before you open/close account with Vivint please, read all term and condition.

Very satisfied. On time, explained everything and was very friendly and professional. Walked us through all the steps and explained everything they were going to install. Equipment works great. Helped with the app setup and made sure everything on app was working properly.

Company works until is time to cancel. My account was supposed to be taken over by the new owners. Vivint never made the change so I was charged now for over 8 months and not wanting to cancel the account and not even return the money. I would call and they will assure that everything will be handled but now I would keep and still getting charge. Do not give them your bank or credit information for automatic payments.

Dominic was very informative and very pleasant as well as all the guys who did the installation. I can remember all their names. They answered all our questions and took the time to explain everything And I would definitely refer my friends and neighbors

Alec ** was an amazing and thoughtful technician! He help me learn my system and install it very quickly! Every person on the way to my install was great. I can’t wait to start working with them! Thank you very much!

Was glad to hear that the rates don’t go up. And that once the equipment is paid off the price decreases. We were also excited that the doorbell rotates since they messed up and put our doorbell on the wrong side.

Really good communication from the installer. We were able to assess and move forward with the process and it turned out to be more than I expected. Thank you for the communication and the information! I am happy with the look.

Installation was great! Very thorough explanation of how the system works. The only thing was in the initial call with the sales rep (not the installer) I recognized that they misspelled my name and I had them correct it, but apparently in the system at installation it was still misspelled.

I'm please with the professional ethic Jorge displayed. His knowledge of the equipment and information and giving us clear examples of how to use the equipment was wonderful. Thank you Jorge. I would definitely recommend this agency to all my friends. I'm very pleased.

When comparing packages, Vivint made the most sense for what we are looking for. Tech was knowledgeable, courteous, explained the process well and completed the work to expectations, even if it meant staying late on Saturday! Would definitely recommend to friends & family. Thank you.

My technician was Michael ** and he did an exceptional job! He was thorough and educated me very well on my new system. He was on time and took the time to clean up after the drilling during installation, highly recommended him to family and friends. Great experience!

Mark was responsible and a true professional. Worked diligently. Very knowledgeable. He would be the backbone of my team. I oversaw a unit in the navy. He would have been a standout. I love my Vivint home security system. He oversaw all of the installation flawlessly. Worked very fluidly. Was very eloquent and intelligent.

First of all I wanna say Vivint has the best customer support team in the whole security game. I used to have protection one and they were complete different when it came to Customer Service. I got to work with our tech Bruno and he was a straight up professional. I was very pleased to have my doorbell and security cameras and the keypad all connected. I will use again when purchasing another house.

Great Technician. Very helpful and allowed me to understand every part of the device. Showed me the many different options and functions that it does. I would recommend this device to other people because it seems like it is a Great alarm system but also provide security with the cameras and the sensors.

Justin did an amazing job explaining everyone and doing the install. Everything is working exactly as described. We did two outdoor cameras, ring, just about all they offered. Amazing job Justin. We will pass the word around to neighbors.

We were with Vivint went to another company. Did not like other company so we came back. Will not change again. Their system is better and easier to understand and monitor. The system is better the camera are much better by far.

Great and quick service. Explained very well on how to use the system. I love the clarity and easy to use cameras. The app was also very easy to use. 5/5 stars, I’m so glad we were recommended to this company.

Peter was professional and great at explaining every step of the process! System is easy to use and took no time at all adjusting to it. Definitely will recommend. Customer service is willing to help and the authentication is great. No worries about fraudulent charges. Have a chance to try system and if you decide that you don’t like it you can get a refund. Thanks.

Brian did an amazing job installing my security system. He made sure I was thoroughly indoctrinated to the use of the system and could use it with ease. I look forward to knowing that my home is safe and secure.

Very pleased. Vivint helped me create the security system that was the right fit for my family. That is great protection and also very easy to use. Now my family can sleep easy at night knowing that we have a Vivint home security system.

The technician was very professional. He took his time to explain everything. Even made arrangements to return if I had any problems and gave me his number to contact him. He said he would fit it in as he did his other jobs. Then we could handle immediately without any hassles. He made it easy for me to solve any problems. After my first experience with Vivint he was quite a different experience. He got these waived for me because I told him I had emails of me trying to get refunds for services that I didn’t receive any called and got those waivers. I sent him the emails that I had been in exchange with their customer service. I let him know that I never received my refund and I just gave up.

I've had the same technician and he is very knowledgeable and professional! The gentleman was very respectful and helpful in getting my services up and running. I believe he is the same technician and he assisted in both my homes with a positive attitude. I would and I do recommend Vivint to all my friends, family, and anyone in general. Thank you for allowing to share my feelings on this experience.

The team was cordial, competent, knowledgeable and friendly! They were thorough and tidy. I was carefully instructed in the use of the system. The team answered all my questions. I will surely recommend this team. I was impressed with their cleanliness.

From start to finish the process of pricing and professionalism of installation was so easy. I was very nervous about me understanding the system but Brandon was very patient and answer all my questions and did a follow up with me the next day.

Joshua came to our house and talked to us about the Alarm System. He was very polite and took great effort to make sure we understood and got the system that worked best for us. He never pressured us and helped us understand, the system is very easy to use. Everything can be done from our phone. When we decided what will work for us and received a affordable price we signed up. After we did the paperwork a. Joshua was leaving and Johnathan came and installed our system and we slept in peace.

He was courteous and patient as we asked questions. He walked us through the system patiently until he was sure we got it. He also waited as we all downloaded the App and made sure it was working ok and answered all questions.

Did Very fast and clean installation. We also learned a lot about the system and how to use it. Taught us how to use the app and all the features that come with it. Thank you for making it easy for us!!

Fast service with friendly workers who take their time explaining everything once they hook up your system. My tech showed me how to work my system in my home and also through my smartphone. He also left me his card if I have any questions or problems with my system.

Tech was super awesome, knowledgeable, and friendly. He explained everything before he left. My only complaint is with the sales rep, who didn’t tell us up front about the shortage of cameras. That would have been nice to know. It wouldn’t have changed our minds, but a little frustrating.

The Service is Great. It was very easy to sign up. Everyone was so very helpful. I really appreciate they went over and beyond. My Business is safe. The cameras are very clear. The price is also good.

Installer was well prepared and explained the process efficiently. Also gave great tutorial on how to activate and deactivate the equipment and the general ABC’s of the entire system. We were very pleased with the installer and his work ethic. Thank you Vivint for our new alarm and our new sense of home security.

The installation was very quick and efficient. The installer answered any of our concerns and walked us through our new security system. We love our new security system and feel very safe and secure. We are very fortunate to have Vivint as our home security system.

I called in to take advantage of a new promotion I saw advertised. The representative that I got (Steele **) was not only very helpful but very pleasant and lively and the whole experience smooth. He made sure to explain all the features of every piece of equipment I was receiving as well as ensuring I understood. Overall...very pleased with my whole experience...Thank you Steele and Vivint!

Was super helpful and profession. Explained everything and made sure I understood exactly what was been done and how everything was going to be set up and work. Very friends and helpful. Will definitely recommend to my friends and will call if I need help or installation again.

I was very happy and pleased for the service That was provided for me today. The technician was very helpful by answering my question. He took his time and didn’t get frustrated with me. I will let my peers know about the service.

The service I received today was great. The tech that was here described everything perfectly and went above and beyond to make sure his job was done. He cleaned the area after he was finished and left everything better than when he came in. I would recommend the service to everyone!

I am very pleased with my new Vivint security system. Chase was wonderful. He wore his mask and his shoes were covered to protect my newly installed carpet during the installation. He was very professional. After the installation was complete he sat down and explained everything. He was very patient and took his time to explain the use of my new system. I felt reassured by the time everything was done. I also feel like I could call Chase if needed, to once again explain the steps to make me feel safe in my home. I am a very happy customer.

I had to have a tech come to transfer over the system into my name. There were some technical difficulties out of his control but he was able to get everything working. He was very professional and explained how the system worked. He ensured I understood everything before he left.

Taylor, the technician, was so wonderful! He definitely made my home and family feel safer. I’m beyond grateful for his assistance, he quickly picked up on the type of security I needed. Thank you so much Taylor. Seriously my father wanted to thank you as well.

The Vivint "Installer" was absolutely Perfect, She Was Awesome!! Unfortunately, what we were told and expected to have in our "Package" did not get delivered? We never received a phone call from anyone in the Sales & Order department letting us know that we didn't qualify for the "Package" we ordered, we didn't find out until the day of installation from the Installer! We had no choice but to go with the "Package" change being offered because we needed the Security System installed that day. Now we don't have what we needed and wanted at a higher overall price.

I loved the service, he had a lot of patience and was able to fulfill his job greatly. He is very dedicated to his job and kind and respectful. The service was amazing and I recommend him to others. Thank you.

Installation was quick and professional. Tech showed my wife and I how to use the panel and the app. Had Vivint in my previous home. Vivint is a great company and user friendly equipment. Would recommend them for any home.

Great service at Vivint. Worked with some awesome people! Was able to get my install scheduled at an earlier date. Was very easy process. Install went smooth, technician was smart and answered all questions. Was very comfortable having him in my house.

The tech and his supervisor were Very polite and professional. The tech explained everything and how it works. Was also very patient with the changes I requested on the system prior to installation. The whole process was great.

Excellent service. Learning the new system. Anxious to use the app and see how it all works. Nice to feel more secure at home and away. Installer was great and answered all our questions. Friendly and respectful. We Hadn’t thought about getting an alarm system but this will add greater safety and peace of mind when we’re away from the house.