Vivint Reviews

Horrible business practices!!!!! Do not use this company at all!!! They do not honor their contracts. They had technicians come to our brand new home, ruin our garage equipment, blame us for their equipment not working. When we asked them to pick up all the equipment, they told us we would have to pay for the equipment in full. Fast forward two years later, we are just trying to close the account completely after dealing with them for two years and they still want us to pay for their horrible equipment and suddenly found a Buy-Out promise to keep us from having to pay the monitoring services. If you get a knock on your door from these people, then please make sure you tell them heck no!!! JUST HORRIBLE!!!!! I don't understand how you can damage a brand new home, leave your trash in the home, and then blame the customer. Do not give them any of your money because you will be stuck with their horrible service.

Chase was my installer and he did not miss! From his great customer service to the poise and knowledge he showed about the system. Could have asked for a better experience. I am pleased with the system and everything that came with it. I truly feel safe and at a convenient price.

Very professional and competent. Nice person and easy to work with. Explain the operation of the system and he completed the work quickly and neatly. I would have this person again to do this work and so far I have been very happy with Vivint.

The automated video survey at the end of signup was redundant and incredibly annoying. It was awkward with the sales rep standing right there being asked the same questions. I almost declined service based on the end survey. The sales rep was great; the automated survey was the problem.

Technician was great, very knowledgeable answered all my 100 questions. I feel very secure with Vivint. I absolutely love my outdoor front and back camera. Then, let's not forget the extra surprise on the front door!!!! Reader you will need to ask, but it's worth purchasing.

We had the greatest tech install our equipment, Ty. He was polite, efficient, and very respectful of our property. There was an issue with billing in setting up our account accurately, Ty continued to set up our equipment while remaining in contact with the billing/accounting department to make sure we were being billed correctly. We appreciate his determination and time spent to make sure the issue was resolved before he left. All the equipment was installed with such care it looks seamless and he even cleaned up after himself. It was refreshing to have a tech take pride in his work and provide excellent customer service. Thank you, Great job Ty!

Tech was very knowledgeable and very polite. Tech explained everything he was doing and how to program either people and things into system. Tech cleaned up after himself and check all equipment to make sure it was all working properly.

So far I'm enjoying my system. Zoey I hope I'm saying his name right was very nice & polite. Answered all our questions. Also made sure we understood how the system works. Showing us step by step & making sure the job was completed. Thank you so much!!!!

Our appointment today was one great service and detail walk through points on step by step with all instructions and installations by Jose. Each working location bedroom, hallway, front, and back door had great THM total housekeeping management. Wife and appreciate the great service. Thanks, Frank and Patsy **.

Your customer rep Brant ** was very knowledgeable and professional. He made our experience great. He’s the reason we switched to this company! He made us feel secure with our decision and went above and beyond to answer our questions and made sure we were happy.

Kyle in setting us up, to Jaden installing... awesome job by them both. We are very pleased and will definitely refer Vivint to everyone we know. Very thankful that Primerica is partnered with you guys! It has been a pleasure working with you, now and in the near future.

Very easy to do business with this company. Alarm service is exceptional and Customer service is pleasant and does a good job of solving my issue. I have recommended Vivint to friends and family and will continue to recommend them going forward.

I just had the install today. Dakota install the system and spent as much time as I needed to understand what the system did and how to use all the features. I look forward to many years of security and safety.

Everything went great. I was so satisfied with how it went. I felt comfortable with the installer and learned a lot from him. Everything is working perfectly - cameras and doorbell as well as all window and door sensors. Definitely one of the

Adam the tech was very friendly and helpful. The system was set up quickly and he was very thorough in explaining the features to me. I feel Vivint and the tech are very efficient and am very pleased with everything.

From the time our technician arrived to the time he was done all was thorough, fast set up and so much information to start our service. But it was also easy to understand. I am very happy being a part of the Vivint family. Can’t wait to refer friends and family.

Hi! I was hesitate about this whole experience and felt rushed when setting it up with the agent. I had questions and was getting own word responses via text because his phone wasn’t working for calls. Still hesitant about keeping the service. Will decide by the end of the week.

Sales reps and installation technician were very knowledgeable and friendly. Taught us everything we needed. Sales reps were trusted like family. Hardware is of great quality and is working great. This is easy for family that are coming and going to use.

Cost too much. No options. Too long contracts. I have thirty days for the money. If one thing is off I will send it back. 2000 cost for your free installation. I think you are over selling your products for way too much money. It’s going to have to live up to your cost.

Orly was very kind and respectful of our space with a newborn. He was fast and efficient. Orly walked me through all of what each sensor does and how to access each part of the system using the hub and my device.

Great and knowledgeable installer. Very professional. Knew his job and did it well! Very talented. You have a great employee! Highly recommend him. I appreciate his knowledge and patience while providing me initial training and information on the system. Thank you!

The installation was quick, clean and looks great. The tech was very knowledgeable. He educated my daughter on how to use the equipment and put us both at ease. It was an easy process. She now feels safe in her new home.

The technician was great! He was very professional, friendly and explained clearly all options and equipment we can have and what we ordered. I highly recommend Vivint. It was a referral from a friend to us. We will refer a friend next time.

Very good experience. Tech & salesman were awesome ...Clean, neat...Installed very quickly & made the experience very enjoyable. Cameras are very clear & the app is easy to use. I would recommend it to my friends & family...Pricing is awesome too.

Miressa ** was our installer for the new system at our Law Firm. She did a great job!!! Despite the height challenges of our outside cameras, she never gave up and got everything up and running with no issues! She's a TROOPER!!

Friendly, very professional, installing the equipment in a timely manner, very helpful explaining how the system works, very easy to use monitor and the convenience of using the system from your phone. Don’t remember if the person who installed the system mentioned his name but he was wearing the shirt with the Vivint logo

The way I was treated was okay and great with good understanding. And as such I can recommend anyone who would like to have the services of Vivint security. I can not wait for my instrument to arrive and be installed. Thanks.

The guys were very nice and very polite. They let me know who they were and asked about my old system then went over everything about the new system. They saved me money and added a doorbell and camera. They went over everything, explained everything so I understood the system. They made sure I was comfortable with the system before they left. I would recommend this security system to anyone needing a system. I am very pleased with it and it really makes me feel safe in my home.

Both the install guys were very professional and friendly. They were so good about detail and making sure I was pleased before doing anything. I am loving my cameras so far! I highly recommend using Vivint for your security needs, I love how fast and easy everything was to learn!

I would like to give 5 stars because everyone we spoke with was friendly, the installation went smoothly and everything is working great. However, the technician who came out to install spent over an hour collectively throughout the service appointment aggressively trying to upsell us everything under the sun, when all we wanted was the basic security system and 3 cameras. I get it, I've been in sales before and recognized all of his "overcoming customer objections" techniques, trying not to take no for an answer, but all it did was annoy my mom and myself to no end. Just install what we ordered, that's all we want!!

Everything went smooth and quickly. Kaden was excellent and thorough. It was a great experience. He walked me through the installation. He showed me the cameras and confirmed their location. He explained how to use everything. I had no questions or concerns by the time he left.

One of the best in Home safety. Made everything easy, fast and Affordable. Thank you Vivint for everything. Best system out there with the best Security at a reasonable price. Helps prevent crime not just be able to look at after they had been Committed.

I had a great experience over the phone setting up my home alarm. The customer service rep was knowledgeable and patient. It was easy to walk through each step with her help. I can’t think of anything else to say except thank you

Due to time limitations, system orientation seemed a bit rushed for us “old” people. Otherwise installation was a 5-star. Appreciated the fact that the installer wore a mask and “booties” during the installation and cleaned every area in which he worked.

Sean ** was extremely professional, knowledgeable, courteous, and friendly. Explained the system to us perfectly and left the house cleaner than he found it.. By the end of the install, about 9 hours, he was part of the family. He is an asset to your team and should be rewarded for his outstanding service!

I just had my Vivint Home Security installed today and it was a great, seamless experience! Joe was awesome, informative, listened to what I needed/wanted, and knew what he was doing! Great experience and definitely would recommend to anyone looking to secure their home for peace of mind.

Dakota stopped by today around noon and helped me get settled in with everything I needed to feel safe after being a victim of a break-in earlier in the week. 10/10 would recommend. He also likes Dark Souls so that’s pretty cool.

All in all it was a great installation experience. He was very knowledgeable and helpful. His recommendation to where to put monitors, paneling and so forth were good. He did a great job explaining the next steps of installation. Thanks Steven!

My tech has been here longer than expected but I love that because he is making sure everything is up and working as expected. Very thorough and informative! The care and attention to detail seem to be a lost art so I’m impressed by the willingness to go the extra mile for my family’s security.

I was very pleased with my install! Very nice and helpful! Got me the best deal and went through each item to show me how to use it! Very professional and installed everything very quickly! I felt comfortable knowing I was getting the best deal and the best install! Highly recommend! Would recommend to all friends and family.

He was excellent. He had to come out twice due to salesperson making a mistake on my order. Once customer support corrected my order, I was extremely pleased. The installer was very experienced and he thoroughly explained the functions of the system and answered all of my questions.

Xavier answered all of our questions and concerns. He listened to our wants and put together a great package for us. Once everything was approved our system was installed the very next day. The technician was friendly and did a great job installing our system. The app is very user friendly and very easy to use. Would recommend 10/10.

Guy was great guy doing his job. I felt pressured gentle way I wanted to take time to talk to my wife and I wanted him to get back to me. I wanted to get his business card. My wife was there so he mention she was there that we could go over the plan as he was telling us how it worked. He was sharing with us how it would work for us as we already agreed to this alarm. Thanks.

Nothing but Great customer service. Very friendly and extremely knowledgeable! Will recommend to other family members. Great camera quality. Wasn't planning on getting a smart home but so glad I did. Gives me a sense of ease. Thank you very much.

Eric was our installer. He was awesome and detailed about how it all works. As a security company I would make the passcode more private rather than telling him and him entering it. Also, app did not work at first.

The install technician was very nice so five stars to him. However, after five hours of being involved with this installation, I still do not have access from my phone due to a “glitch in the system” as described by customer support as it was recommended I call them whenever the system failed to work immediately following installation. Overall not impressed by this new system and it’s only Day One.

Our technician Aaron ** did a fantastic job! He was friendly, informative and walked us through every step of the installation. He also showed us how to use our system and made sure everything was in working order before leaving. We are highly satisfied with our security system and would recommend to a friend.

I have been a loyal customer over 5 years and for the last 6 months none of my devices have worked properly. I have tried three different time to wait for a 4 hour window for a technician to show and they never do or communicate that they will not be there. Every time I call in the previous representative does not update account correctly. Not the type to leave a review but people need to know how they operate.

Fernando ** represents Vivint Smart Home extremely well. Fernando arrived exactly on time which is a great quality. He is experienced and very knowledgeable regarding in the installation of equipment and services. His communication and explanation of the system are outstanding. Fernando is a true professional. His explanation to our questions were clear. Fernando has a great attitude and is most respectful. He helped us so very much in learning how to work this electronic system which is foreign to us. Again Fernando skills regarding the security is outstanding, excellent, and we are most grateful that we were fortunate that he was our installer. Respectfully, Thomas and Marilyn **

The installment was fast and the system very easy to use even for the Sr. Citizens like me. Thanks. The tech went over again until I was comfortable using the system. I have no more blind spot surrounding my property.

Brent contacted me the day prior to installation. A little discrepancy about install window of time but we worked it out. He arrived promptly and was very pleasant, personable and professional throughout. He was eager to show me the products because he uses them at his home. Also proud of his company’s response time. He offered many incentives to motivate me to refer my friends; which I did.

My installation was wonderful, very insightful and explained everything to me. Jaden was on time and very professional and made everything a breeze by taking his time and showing me how to use the equipment and step by step with everything. I loved it

From my initial call to set up Vivint to install and set up the whole process was amazing!! My sales guy Joe really knew his stuff and had recommended items to best fit our needs. Our install tech was great recommending where to place our cameras and making the equipment sit just right. Definitely will be recommending you guys to everyone I talk to.

Everything run smoothly and on time, the only issue I noticed, after I few hours, it was that he installed the doorbell but missed the sidemount. Because of that I don't have a wider view, and also, the camera at my garage have a blindspot.

Great service. Friendly, knowledgeable. They went above and beyond. Excellent service. I would definitely recommend, family and friends. Service is also easy to use and navigate the system. Simple home system. We are definitely enjoying the safety and feel of home security.

Our installation technician Royce did an amazing job, he went above and beyond what he needed to do. He explained how everything worked and made sure we knew how to use it before he left. This young man is a real assets Ymir Vivint.

The installer took the time to make sure everything was installed properly, even in cases when there weren't electrical sockets on outside walls for external cameras. He also answered all my questions regarding the alarm system. However, the sales person had not mentioned to me that the DVR to record camera footage 24/7 was out of stock and would be sent to me later. For me, this was the most important feature and was the main reason I selected Vivint over ADT. I was worried that a camera that captures 30 seconds or so based on motion or a person detected might miss certain events and I wanted the ability to go back and look any time on any camera. As of today, Nov 8, I still have not received the DVR.

The tech was very professional and explained everything he did and how to use my equipment very courteous and respectful. He walked me through the whole process. And took the time to explain to me what I didn't understand. I will be glad to refer Vivint to my friends and family.

Installation went fast, very professional, accurate. I had told him what I need it and he did exactly what I want it. Explain and helped me with questions I had. He for know what he’s doing. Very satisfied. Thank you so much.

I am appreciative of the technician that was assigned to my home. He was very detailed. He explained to me how the whole system works. I really love that I can now keep an eye on my home when I am not there.

The technician was professional and knowledgeable of the system. I was advised of the arrival time and each step was explained prior to installation. He made sure the keypad was explained and all questions were answered prior to leaving my residence.

Tech was very nice and helpful. He showed me everything I need to know about my ring doorbell and alarm system. If I had any questions he took the time to show me. On the panel in the house and on my phone.

I was a former subscriber and signed back up. I think you did a good job with the set up. The man who reset my service was fantastic, we worked over the phone through some tech issues that were not straightforward, Kudos to him.

Hi, My installer was great and very informative. Did not push me to get certain equipment. I appreciate that. It was fairly quick, and was easy to was easy to set up. I’m excited to use my system on a daily basis.

My experience with Vivint has been awesome and totally satisfying from day one. Every encounter with the Vivint staff has been professional and totally customer focused. I am so happy with my Vivint system and the security that it brings. Thank You!

He was friendly efficient kind and worked to make sure I understood the control panel. He was knowledgeable about products and placement. He was tolerant of my kids asking him questions. He cleaned up and then came back to ask me if I had any other questions before he left.

Sales and installation were professional! I would highly recommend this company to builders and buyers of new and existing homes. The equipment is the best I’ve seen, and super easy to operate. Don’t waste your money on other companies with less to offer.

He was great. He came on time. He did a great job, he walked me through everything. I will refer y’all to other people. He did great on everything. He cleaned up His stuff, he put stuff back in place.

Tim was extremely helpful and thorough. The service was excellent and the job well done. The job did not take long and I am very excited to start using my security system. I am very satisfied with the service today.

The fine gentleman who came out to install everything was super nice. It was a quick and easy installment process. He showed me how to work everything and answered any questions I had. He didn’t have the cameras on hand but he set up another date to come back and install them. Great experience overall.

Excellent job, tech was very polite and knowledgeable. Explain everything. Did a very good walk through and even activated the app on the phone. I would recommend him to anyone that wants an alarm system. Thanks again for all his hard work.

Gerald was kind and knowledgeable. We would recommend him to anyone. Although the person I spoke with earlier in the week failed to switch our service and had us start a completely new service, Gerald help us navigate through the frustration.

Install was quick and Installers were courteous and professional. System has more functions than was expected which is very acceptable. Looking forward to using it and seeing the doorbell application work. It’ll be nice also having a remote access to my house thermostat so I can turn it up and down when I’m away.

Thanks to Gabriel for making our experience as smooth as possible. He was very professional and knowledgeable. He made sure all our questions were answered and provided a great demonstration on how to use everything in the house. We look forward to working with Vivint to secure our home especially as first time home buyers.

Super impressed with Erik **, the guy that did our install. Knew everything front to back, super honest, really helpful and flexible. Best customer service I have received in a long time. We felt a bit misled by the sales, in that they said wireless cameras but in actuality they are wired, and Erik's service made up for that hands down.

My installer William was very nice and informative. He explained all of the steps to me and made sure that I understood all of the elements of my system. He worked very diligently and was very courteous cleaning up any messes he made. I am very happy with his customer service and very excited to be a part of the Vivint family.

The rep was very helpful in regards to setting me up as a new customer. He was very informative about the equipment and services offered and was able to find the best plan to suit my needs in my new home.

Super awesome job and friendly and knowledgeable. The system looks great and is easy to use. Super simple instructions. I really don't know what to say other than an awesome job. The employee that came out was amazing and I couldn't wish for a better Service.

On time and very helpful! Very knowledgeable and friendly. Also liked that he was a former sniper says my husband and was in the service. The installation didn’t take long at all and working the monitor system was easy to get on.

Fast, friendly and efficient installation. Easy to operate Vivint system from anywhere. High quality equipment. Quick emergency response. Feeling safe and secure. Highly trained professional technician. I would recommend Vivint home security to anyone. Thank you Vivint for protecting me and my family!

My husband and I just got our system up and running. Not only was the quality of the equipment top notch, our service provider, Josh, was outstanding! He explained how to work the system and made sure we understood how to work it. Great service for a great product. Thanks.

At this point I am pleased with Vivant. My only issue is that pricing seems to be rather variable. Still, I feel that I am paying a fair price. I like that I could do this without a lengthy contract.

Luis was awesome! He was efficient, knowledgeable and great at communicating how my new home security system works. He’s passionate about his work and made the process extremely simple. Couldn’t have been more pleased with the install and I’m looking forward to knowing my home is protected. Thank you, Luis and Vivint!!

So far so good. Jaron did a great job connecting my Vivint security system. He was on time and, completed the installation and explained the system so that I could understand how it works. He also gave me some instructions about what to do if I needed help.

Installation and demonstrations were well performed. The job was well performed and professionally done. I will be 70 yrs old on December 19th if I make it so this is good as it gets. So far we-my husband/I are going to try to get use to this system and enjoy using it.

I would have gave 5 stars. The indoor camera will be sent in about 2 weeks that only problem also this was not explain during the intake over the phone. A heads-up would have been better, not a surprise.

I had installation yesterday. The tech was good and we walked the job before he started. He ended around 6:15 and wanted to walk through the system. It was dark outside. So we didn’t look over the new items, just started going into how to use the system. I asked if we could schedule for the next day since it was late and I could tell this would take some time. The tech wanted to close out the order and we were discussing that too.

I am very unhappy about the damage that my home incurred during installation. I had the tech step on my ceiling why in the attic that caused a crack and break of my drywall ceiling. I have holes in my wall due to poor decision making when installing equipment. Who places a panel to one side of a small wall and doesn’t center with other fixtures. He offered to move, but then I would have had more holes in my walls! Being apologetic is all good, but making sure these repairs are completed in a timely manner is most important.

The technician called to say he was on his way. He arrived on time. He was friendly, but also very professional. He explained everything thoroughly. He also cleaned up before leaving. He was very knowledgeable and efficient. It was a great experience. Cameron was terrific.

The technician was friendly. He reviewed all of the proposed and estimated cost upfront. He was quick with his work and cleaned up after himself. He was very polite. He maintained a mask. He answered all my questions thoroughly. I’m hoping this is a great security system an improvement from what I had.

My brother suggested I try Vivint as he was very happy with his service. I must say that the customer service was fantastic all the way through. The technician Sean that installed my equipment was great! He was very informative, knowledgeable, and patient with how lost I was. I would 100% recommend Vivint!

I normally don’t provide reviews, but I would be remiss if I didn’t in this instance. My technician, Jorge, made my experience with Vivint memorable. I got the call that he was at my door while heading into a staff meeting. While I was frazzled and trying to pull it together on Zoom on my phone, he remained so calm and patient. I don’t think I’ve ever experienced customer service like that. He was very clear, thorough, and efficient. I will highly recommend Vivint to friends and family because of him. Thank you, Jorge.

The tech was great. His name was Eric. He was very patient. Customer service was bad. Lack of communication. They sent him over and the camera he had didn’t work on my old system. He spent an hour and a half getting thing switched over as in the old camera that they didn’t want me to use and getting the discount of 150 transferred over that I was promised!!!! My original conversation with Rusty I was given false information and messed things up bad. As I said my tech Eric was great.

The technician was very knowledgeable about the product. He explained everything in detail. He was very patient with me. He cleaned up after Assembling all equipment in the correct areas and demonstrated how everything is going to work and pointed out where all the sensors were and where he placed the smoke detector and the carbon dioxide detector were.

He answered all my questions and was easy to understand when it came to explaining how to use the equipment. He made some great recommendations that I appreciated and ended up taking his advice on the added glass break sensors.

Very good service. Tim was very helpful and did awesome. Would recommend this to anyone. Looking forward to adding more security features at later date. Tim walked me through every feature and even my app. Help with any problems I had.

The technician that came to our home to activate our system was an absolute professional. He was patient, knowledgeable, and very professional. I’m spacing on the technician name but said most people call him Teddy. I would recommend Teddy to do install/activation in your home, he’s an absolute professional.

Such a great home security experience. After calling several companies we decided to go with Vivint and so far we are very pleased. Our tech was particularly knowledgeable and super friendly answering all of my questions. I feel very confident that we chose the right company and we would definitely recommend this company.

We chose Vivint because we have had other friends that loved it and we were not happy with the service we had through ADT. What I expected was stellar equipment. What I did not expect was the stellar and personalized customer service. From the first call I made through today when my son set off the alarm, they have been absolutely amazing.

So far so good since this new security system has just been installed inside my home. The installation went well however there’s not much more to say at this time. As time goes on I will definitely have a more informed opinion about everything. I love the operational aspects of the security system however…

The two technicians that serviced my home were fantastic, very informative and efficient with their time in my home. I was confident they knew what I needed and placed the system in the right places. I highly recommend Vivint. I look forward to seeing how the app works once I have wifi in my home.

My installer (I believe his name was "Mike"...He had a British accent.) was GREAT! He was very thorough and professional. He explained everything and was very truthful and honest. Because of him, I will recommend Vivint to friends and family. Thank you for having such a wonderful installer.

We attempted to ask all necessary questions before agreeing upon service and installation. Unfortunately something specific we requested was not handled properly before the service/sales person arrived and it gave us pause in regards to going forward. The issue was resolved and we are currently Vivint customers.

Great service to set up. Super easy, called Saturday installed by Wednesday. They were very meticulous during install and did a great job cleaning up. Really like their app, more user friendly then the other company we were with. Technology is great. Can understand why they are so highly rated across many websites.

Sales rep was very courteous and able to answer any and all questions. They had a good understanding of the system as well as our needs. The installer was also courteous and he was able to explain what he was going to be doing. He explained the system operation and was very neat pertaining to his work and installation of the system.

Absolutely horrible. The price was not accurately explained. I was told there would only be a soft credit check then there was a hard check. The equipment was not all available. The installer was an incredibly nice and patient person, very professional. The rest of your organization was the worst experience I’ve ever had. Zoee helped to the best of her ability without transferring me around from rep to rep and she was nice. I am not pleased at all and would like someone from leadership to contact me immediately.

My installer Mike was excellent. He was very patient and knowledgeable. There was a few issues with the doorbell connection and he showed great leadership in the way he tackled the task. In my opinion he is a great asset to this company.

Had an alarm system and 4 cameras installed. Installer showed up on time, actually early and very informative from start to finish. Great product and solves my security needs in one trip. From the initial call to discuss what I needed to the install it all went as they advised me. They also provided 0% financing so I am only paying a little bit a month instead of a few thousand up front.

Technician was very knowledgeable in equipment and how it operates. Installation was easy and the alarm system is user friendly and easy to operate, the mobile app is great and easy to navigate through. We look forward to working with Vivint and having them secure our house for years to come.

Technician was cordial and informed us and willing to answer any questions. He was patient. He worked diligently to install system and made sure everything was in working order. Showed us our order to to make sure we got what we ordered. Cleaned up afterwards. Good job.

The installer was knowledgeable, friendly and professional. He asked where we wanted it and he told us our options. He was neat and when he was finished he walked us through the steps on the panel and the app on the phone. Thank you for the service.

The installer was on time and did his job professionally. He cleaned up after himself, a definite plus. He was knowledgeable about the company's paperwork and products. His expertise in home security help us make decisions on where to place security items. We are very happy with the system he installed.

The representative I had was so nice, helpful & very knowledgeable. He even came in on his off day to assist me because my card wasn’t working the night before and he was getting off in the next hour. I will definitely recommend!

The technician who set up my equipment was wonderful, unfortunately I did not get his card, his name is Tron. I would recommend him to anyone who asked about the installation. He came on time, cleaned up when finished. He was professional. I would recommend him to my family and friends. I hope all of your installs are as good as mine.

Too soon to tell how it is working for us but the installer, Zach, was neat & efficient. So far we are pleased especially since we were able to add an alert band for my husband who has Parkinson’s. Thank you.

I had a great experience. The representative was very helpful and professional. The process was easy and quick. The representative was very patient and helpful. I am very satisfied with their service. Thanks to Vivint now I feel protected and my kids do not need to worry about strangers breaking into our home.

Our technician was very courteous and knowledgeable about product. Answered all questions. Followed protocol, installed quickly. Made sure we were comfortable with system before left. Made sure we had customer care phone number for any further assistance. Personality was warm and helpful. Could tell he enjoyed his job, making people safe.

The technician was extremely nice and knowledgeable. He installed my equipment very fast and neat. I would recommend him to anyone. He showed me how to work the app and the screen in my home and how to add users. He explained what services I was receiving. Thank you!

Excellent service provide. I love him and love the customer service. He came on time, Called before coming and answered all my questions. He was expert and knew what he was doing. Great having him to work in my house. Very happy to recommend him or this services to other people in the community.

The initial buying and scheduling experience was VERY POOR but it was rescued by a combination of a very good product and superb work from the guys on site (both Jeff and Mike were brilliant). I was initially rescheduled without consultation and only found out about it by a virtual accident.

John ** was very nice. He helped us a lot. Marion installed the system like a pro and answered our questions perfectly. Both get an A+ 10/10 rating. Thank you all! Also, we're enjoying the system and the peace of mind of having the security and safety with the detectors. Thank you very much.

I read reviews on Vivint as I was looking to escape a horrible home security company. Vivint was quick to respond, offered a variety of options, had modern technology, weren’t going to sell my account to a company with zero customer service and had solid customer reviews. Our account rep was great. He let me relay my wants/needs and didn’t read me a canned script focused on upsells. Our installer was also great. Knowledgeable, professional while personable and funny in addition to being considerate of my home and time. Our interactions and experience have been awesome thus far. Vivint has kept to their word and have been very thorough. We are excited about the new system and look forward to checking out the other items they have.

Everything Thing was Amazing and today is my birthday so it was a great Day with my installer. He was very informed and educated on the equipment and he made sure I understood as well AND HE CLEANED UP BEHIND HIS WORK. HE DESERVES AN A+.

Erik was great to work with! He explained everything after the system was installed and answered all my questions throughout the installation. I would highly recommend the team that came out to install my system. The products are high quality and easy to use!

Mrs ** was awesome. She was very professional and respectful, patient and helpful. I would recommend her to anyone that want Vivint. She also told me about how I could save money by bundling my car insurance with my home owners insurance. She spoke highly of Vivint and their services.

Bobby arrived early, after verifying it would be alright. He was very nice, answered my many questions. He was helpful, explaining everything to me. And I am very pleased with what I have seen so far. He was a very nice young man.

Excellent service. The technician was friendly, respectful, and receptive to all questions. He took the time to thoroughly go over all the details about the system. Everyone we spoke with on the phone was also very nice and answered all my questions. I would highly recommend Vivint to everyone.

Jeff the technician was great. He was very friendly and knowledgeable and answered every question I had. I would recommend Vivint to all my friends and family. I've been with you guys since 2009 and plan to be with you guys for much longer.

Chris ** was great, very informative and patient!!! He is very thorough and leaves your house just like he found it!!! Answers questions even if you ask him the same question!!! Great technician!! Will recommend him for sure…and he tells you everything he is doing or about to do!!

I was confused about a statement I received from the financing company for this service. The Vivint rep tried to help answer questions...though it still wasn't that clear. I was seeking a simple clarification that I would only be billed the installment charges I agreed to.

Bruce was really friendly and knowledgeable about the product. He was quick with the installation, and walked me through the setup process and how to use it. Everything looks nice and organized, and didn’t have a problem with anything. He explained the bill breakdown as well. I can’t believe I didn’t sign up sooner!

This was my first experience getting a security system installed and by far the best decision I made. My tech was very professional, nice, and patient in showing me how to use it. I am very happy and pleased already.

Alex was very helpful and gave perfect instruction. Stefan was great to work with and a pleasure to talk to. This was our first experience with Vivint security and we will be sure to use their services in our next home.

To detail my entire experience with this company would require too much text and the reader will probably tune out, so I will summarize to keep it concise. I signed up for security services in November, 2020. The initial installer (Albert – I later learned he is a seasonal worker from out of the area) did a really poor job with the installation and had to come back (left my basement panel wiring in shambles, did not label the inputs at all, the doorbell was not installed correctly - there wasn’t enough power to the bell, he also miswired the thermostat - I called an AC technician out who troubleshot the system and told me that it was the alarm tech wiring error. When the installer returned, he tried to make me pay him money for gas, he also attempted to fill out the customer survey that rates the installation satisfaction - I had to demand that he delete it so I could complete it.

Everyone was great and super helpful. They made sure to explain everything before they left. I had a bad experience with another company and they gave me peace of mind about the Vivint system. It has been great so far! The cameras are so clear and you can zoom!

I thought I would give this company a try through a sales rep. Paid $31 to start the process. This was in August. Tech came out, installed the sensors and panel. Tech stated he ran out of equipment for doorbell camera and two additional cameras and everything else was not installed as well. He left stating he would be right back once he pick some up. 6: pm came around. I called. Tech rescheduled us for labor day without telling us. They've rescheduled and from that day on numerous times. Tech sick or they didn't have enough staff for 2 months. I've been trying to cancel from day one. They told me my trial period was 3 days. First I've heard of this and HOW CAN YOU HAVE A TRIAL WITH NO EQUIPMENT. Today they charged my card without permission. I still don't have the system. Fraud at its best. Do not buy from them. It's a scam!!!! ****I need a lawyer asap.***

Updated review on 11/12/2021: I recently post a review on Vivint services about vivint putting the wrong person name on the account, who does not match the contract signer, and still the problem has not been resolved. Everytime I called I get a different person and apparently they kept opening new cases rather than following up on the case which is very frustrating. Vivint you know who I am. I'm tired of dealing with the different callers if they can't fully help me, the call kept dropping which I have to start over again with another new caller. My patient is very thin and I hope you will resolve this issue. I don't have time every week wasting more than hours trying to fix an issue you guys created. This has been going on for 3 weeks now. Please fix your service team because they are giving me the run about and I don't have time for this. I'm furious.

Everything was explained in great detail and was very thorough. Overall it was a great experience. Took the time to explain everything until we understood because we are not tech savvy at all. I felt very comfortable with everything and now I feel more safe than before.

The technician was courteous, knowledgeable, considerate of our service requirements and most of all, professional. He was also very timely with all he had to install. I would highly recommend Vivint, and specifically Eric **. We are happy we switched from ADT. All I can say is thank you Vivint. I feel comfortable that my home has the best security system on the market.

My tech was great! He answered all my questions and rearranged part of the system for me that I wanted relocated to another room. Very professionally and patient. My tech made sure I knew how to operate all the equipments before he left.

Brandon was very professional and knowledgeable. He explained every detail and made sure I understood. Brandon was polite, he would be the reason I would refer Vivint to friends. Thanks for the great service provided. I hope you all continue to have great technician.

Joe the installation technician was great and the system works as advertised. He was courteous and timely and walked us through the operation. The alarm system is great and I’m sure we will enjoy the alarm system for years to come.

Our installation experience was wonderful. Stephan **, our installation expert, was a superstar! He explained everything to us clearly and with unmatched professionalism. Even though we have an older home, the installation was simple and works great! We recommend Vivint to all of our friends. Ask for Stephan, he is the best!

Vivint was prompt and professional every step of the way. Francis ** was easy to talk to and professional. Vivint is lucky to have him as a worker. I hope I never have to use the security system but I have peace of mind knowing that it’s there. Thank you.

Anthony was great, he knew what he was doing. He was very accurate on letting me know everything, I needed to know. I love the cameras and especially my doorbell. I like I can talk thru the panel. Also you are able to control thru your phone.

The technician was on time and very knowledgeable. He was thorough in explaining how to use the system. He also explained the expected billing. The technician shared other services offered outside what I planned to purchase. As of today I am satisfied with the services for Vivint.

Very pleased with Vivint’s quality and my service agent, Mark. With Mark’s help I am confident in Vivint, the system and how to use it. Mark, clearly explained how each part of the system worked and what he thought was the best setup for my needs and preferences. Excellent service!

Vivint Tech was very friendly and helpful. Very knowledgeable about equipment and showed us how to properly use equipment. Equipment was set up to our liking and was explained thoroughly. We would highly recommend using Vivint security systems to our friends and relatives.

The technician Keron was on time, knowledgeable, and courteous. He worked quickly and I would recommend him again. He listened to our questions and made sure that we were pleased and understood how the system works before he cleaned up and left.

Just absolutely love it!!! Def gives me a peace of mind. I can never miss nothing now thanks to Vivint!!! My mum recommended me to use this security system and I’m def impressed by them. When I’m not home it’s like I’m still @ home nothing miss me.

Was an ADT customer and switch to Vivint due to better equipment and technology for less the cost. The security cameras have great quality and are able to zoom in 3x to view finite details. Would definitely recommend this company to anyone who is an ADT customer.

I feel so much better knowing my property is secure. The Vivint system is amazing! I will definitely refer people. Alejandro ** was our installer. What an awesome job he did! He was professional and accurate. I will have my lab secured.

Less than 24 hours after purchase doorbell camera went offline. Contacted support through “chat” and was unable to resolve issue. Told that a technician could not be sent until the following Wednesday. After complaining I was told they would request Saturday (today) but I have not received any confirmation. The support is lousy.

The service that I received during the installation of the Vivint alarm was excellent! The technician thoroughly explained to me how the unit works and he showed me the different features that will keep me and my home safe. The technician was accommodating by allowing me to pick a spot that wasn't going to show the wires g. He knows what the customer is looking for. Thank you!

Technician did a wonderful job, answered questions, explained everything, and worked through the sensors and with get it working perfectly. He explained the phone app and installed new software to get everything working. He was very respectful and checked all equipment. Since the previous took some detectors he was able to install new ones.

Eli was professional, calm, understanding and knowledgeable. I had to install security for a very unfortunate reason and he calmed my nerves and walked me through everything. I am not very tech-savvy and he took the time to make sure everything made sense. I hope you give him a raise or make him president.

New to our neighborhood, salesperson stopped by. Going to give the system a 30 test run. The representative was very nice. Installed the same day. The gentleman that put the system was thorough and cleaned up after installation. Hoping for a great experience!

Awesome service and a very good experience. Thanks so much for your product and employees like this. Will definitely recommend this product to all of my friends. Very accommodating as far as time for install. I look forward to using this service. Thank you so much.

New customer and new to home security systems. Isaac showed up on time and walked me through the setup and options and then we proceeded with the install. Isaac did a great job, was very friendly and helpful. Highly recommended!

It looks like a really great system. I was able to choose which items I wanted. It was fast to install. Vivint technician was on time and very friendly. He was able to answer my questions and explained everything well.

The system does not work already. I only gave one star because it wouldn’t send till I hit at least one star the technician left without fully checking to see if the system was working and it’s saying offline. This is not acceptable at all. When you pay for something only for it not to work at all I am not pleased.

The gentleman who came and did the installation was outstanding. Very happy with the service. Sign in and the next day they came and installed it. Help use how to use the system. I already recommended to my friends.

Vivint representative came by and set up our system and explained how to use it. He was knowledgeable and efficient. We feel secure knowing our home is protected. The system is easy to control and has a good app to monitor the house while away.

Freddy did a great job securing our home. He was friendly, kind, and very informative. Made choosing Vivint worth it if that is how the employees are. Freddy set us up in a timely manner even with all of our questions and add ons. Thank you!!

Installed an excellent security system in my home that is easy to use. Techs were friendly and professional. Would highly recommend to anyone. App for connecting to your phone is easy to use for the first time. Cannot say enough good things about Vivint. Wow I am really impressed.

Ben came to our house to install our security system. He is the most polite and helpful tech I’ve ever met. He made all the difference in making our experience a 5 star one. Security systems make a difference to help a homeowner feel secure, but with a great representative, that’s a game changer!