Vivint Reviews

Spencer my tech was awesome. He did an excellent job installing my equipment and explaining everything to me about the system and App. I would definitely recommend him. He went above and beyond his scope of the job. My grandkids spilled some glitter on my sofa and he used his handheld vacuum to get it up for me.

Wonderful experience overall. Salesman came and very respectfully explained how everything would work and all the prices and then did the same for my wife when she got home. We settled on all the products that we wanted installed and the technician came and installed it all the same day. Super professional and fast from everyone.

My technician, Ricardo, was very thorough with everything. He explained every single piece of equipment he was gonna be installing in my house, gave me a run through everything, how I can work with it, how to make it work for me in the best and efficient ways.

My technician, Ralph, was friendly and knowledgeable about the products he installed. The equipment was installed quickly and professionally. Ralph ensured I had an understanding of how to use the equipment and assisted me in setting up the Vivint app. He provided his contact information so that he is easily reachable for further questions or equipment needs. I was recently the victim of a theft in my home and I already feel safer. I would recommend them without hesitation. It was also comforting knowing that my tech has been with the company for quite some time. Thanks again, Ralph!!

The salesman was knowledgeable about the service and the installation was the same day. I like being able to check on things using my phone. The cameras present clear view of the whole back yard. We will have to check back in a few days and see how things are going.

I cancelled my first appointment since the schedule was changed the night before with no warning. Scheduling made experience unpleasant. There was also an attempt to reschedule the new appointment at Last minute. Thankfully the technician retained the original time.

So far, I am so happy I decided to give Vivint a chance! The guy who installed my equipment was very nice and knowledgeable! I’d definitely recommend friends and family to choose Vivint for home security! I’ll update again soon!

Mr. ** was extremely helpful and patient when answering questions in regards to Vivint and explaining which items would give me the best protection for my home. I never once felt like he was trying to push me to spend more. Very thankful for his time.

My experience has been overall 4.5 stars because the technician was so helpful on installation day. The sales rep when I first called was very thorough in explaining items and helping me get the customized package I wanted. He sent the information in a timely manner and was very responsive to any questions I had. The only problems I had with those conversations were some things said over the phone about being able to cancel within the first 30 days and the equipment would be taken and no other fees charged, which I learned is not the case; and no initial setup fee for a new homeowner which never made it to the invoice. The next contact I had was the actual appointment which took forever to set and then I was kept waiting and waiting for a technician to show up that never did and never got a call back that he was not going to show up. I was then texted to reschedule which seems very unprofessional and illegitimate.

James was wonderful. Efficient, knowledgeable and friendly! Took his time to ensure devices were place in the areas we were satisfied with! Took his time to explain the panel and gave a great run down for all the features available.

Installer, Joe, was very knowledgable about system. His recommendations were very helpful in setting up our new system. He was punctual on arrival and quickly got us to explain what we thought we needed. Joe is a credit to your company.

Beth ** was my installer technician. She was soooo knowledgeable and what a sweet gal. Well anyway I haven't used my unit yet. I tried the first night and set the alarm off. I wasn't fast enough and I was fumbling, it made me panic. Two officers called to see if I was ok. Beth ** went over everything very slowly with me several times for I'm a very slow learner when it comes to technology. Thank You.

First I wanna say thank you to Mike for coming out and setting up my system! He was very nice and helpful!! I love the system. It’s easy to use and easy to learn!! At first I was a bit upset because the camera wasn’t in stock but it was worth the wait. Thank you again!!

Vivint is awesome! The install process was super easy and our tech Derek helped us understand everything and set up everything very quickly! We love how everything is connected to our phones and are very happy with Vivint and lots of peace of mind now!

The technician was on time. He was knowledgeable about the product. His recommendations about my new alarm system was on point. Will highly recommend to my family and friends about the product and services. Hopefully Vivint have many employees like Micah. Excellent job!

I had an alarm system installed in my home by Vivint. The installer was very professional, considerate, and extremely helpful. Thank you Mr. ** for a smooth transaction. Your service was excellent and I would recommend you to all my family and friends!

Our install went great, tech was very informative and friendly. Left us with no questions and was able to answer questions we did have during install. Our tech was very timely with the install and was helpful when it came to downloading our apps and teaching us how to use our new products.

The service provided during installation was outstanding. He was very quick and efficient. He was very thorough on explaining the system to me. He was able to answer any questions that I had. It made me feel comfortable using the system.

Dude was cool, very respectful, professional and took his time to teach me how to use my security system. I have 0 complaints. I totally will recommend him to do anybody installation. I’m glad I went with Vivint security system.

I am very pleased with Vivint! The technician Joel was incredible to work with. Though there are installation and equipment fees. Once paid, the cost is relatively cheap. They need to add geo fencing. Other than that, love the camera features.

I’m loving my system right now. I just got it installed on yesterday and it’s wonderful and the technician was Awesome. Arrived in a timely manner and was very friendly throughout the whole process. I would recommend this product to any of my family members or friends to protect their homes.

Had Jindy out here to do my install of new security system. Great job! Good technical knowledge. Worked thru any roadblocks she encountered to achieve a professionally presented system. The product seems good. Time will tell, but happy to this point. Kudos to Jindy!

I 100% would recommend Vivint to anyone. Their customer service is top notch and every employee that I interacted with was kind and knowledgeable. Our installation guy, Matt, was wonderful. He showed up on time, answered every single question, was super patient and didn’t leave until everything was working perfectly and we knew how to operate everything. Such an awesome experience.

From Sales (Pete) to Installation (Randy), the entire experience was pleasant and easy. Pete helped me put together the perfect package for our home, and financing was easy and affordable. Randy was quick and efficient with the install, and very knowledgeable. I would recommend Vivint to anyone who is concerned about security and wants to know that their home is protected even when they are not there.

My Vivint tech was Steve ** and he was very professional and thorough. He made sure I understood everything he was doing and understood how every piece of equipment worked. He was very efficient and even gave referrals for insurance to help me save a few bucks here or there!

The tech representative who set up my system was very courtesy and super helpful. He went above and beyond to ensure that I understood the new software and hardware. I am pleased with the service and I would recommend it.

Everything was perfect but I wish he had a Vivint sign to showcase the business for the front yard instead of seeing ADT and SimpliSafe throughout the neighborhood. ☹️ But he was awesome, patient, and precise with the security system.❤️❤️

We had Alex and he is very professional and explained every product as well as what he was going to do while installing. I had a great experience. Would recommend to anyone and love the cameras and security of the home.

The technicians were very efficient and helpful. They walked me through how to use everything in the panel and app. The equipment is easy to use and work great. I would definitely recommend the Vivint system to friends and family.

The technician is very competent and helpful with the information shared with me. I will recommend him my friends And he explained how to arm and disarm my system. I am very grateful the service. He was very knowledgeable with the world affairs. Thanks.

Technician, Jose was very thorough and provided good explanations on why certain sensors or cameras wouldn't work in certain areas. He then provided alternative options that worked out perfectly. I also have a Vivint system for my home and am very satisfied.

Richard was thorough, courteous, and knowledgeable. Definitely would recommend Vivint and Richard to our friends and family. He was able to answer all questions and concerns and worked around me taking business calls. Glad we went with Vivint! So far we love the system.

Sergio was the rep who helped us to set up the system and he was very knowledgeable and efficient and took the time to explain how things work and made sure everything was up and running well. He helped me download the app onto my phone and took the time to review all the features on the door bell system. He made sure I understood how to control the system from my phone and he also set up the thermostat which was super cool. Thank you for all your help.

I have had the system for less than a week but solely based on my experience with the technician that set installed ours system I would definitely refer all my friends and family. Since he was not a salesman he recommended really carried some weight and he gave it to me straight… he took his time and made sure that I was comfortable with what I was getting for my home and peace of mind.

I would like to say that our technician Brady was great. He helped us understand our system and apps. Explained all of the features and walked us through step by step. He has set high expectations for the rest of your Company.

The installers texted ahead to let me know their arrival time. They were timely, extremely professional in conduct, quality of work and clearly communicated with me each detail. They answered all my questions and let me practice using the system. I am extremely satisfied with the quality of the product and the service provided!

Epi was very professional and he was fast. He showed me how to use the system through the pad on my wall and my phone. I would like to let everyone know of his service. He was very professional and made me love the package I have ordered..

Installation was scheduled for 8-12. Technician did a outstanding job installing and explaining how the system works. He was courteous and professional. He should us how we could maximize existing equipment to get the maximum security coverage. Located the camera in the best location to cover the kids backyard play area and surrounding area.

Just got my installation today…Great customer service, Michael the technician was on time, very polite, very informative and made me so comfortable with my purchase! I feel safe and have my neighbors calling to get their system installed…. The installation took a couple hours and Michael cleaned everything up!

Equipment is full of beautiful features and staff was really nice, expert in their work and helpful. I would highly recommend Vivint for security of your self, your family and for your home when you are away. Staff was wearing their official dresses and masks and keeping social distances according to Covid-19’s guidelines.

Great service and makes me feel safer just knowing Vivint is my security! The tech was very helpful and professional! Plus he knows what he was doing because he knows his job. Thanks again Brian **. I will be referring my friends and associates to Vivint.

I highly recommend the professional that helped me today. He was very detailed and showed me every step of the way. He was also very patient even when I repeated some questions. I would love to work with the professional again in the future.

Incomplete installation. Technician was kind and considerate and helpful however forgot to place the glass break monitor in the den in the basement. Left before it was completed. I now have to wait another week for a different installer to complete the job.

From start to finish, the process was amazing. The customer service from the sales agent on the phone was exceptional. They helped me pick a package for our needs. It was any easy process and they were not pushy at all!. Installation was a week later and we were excited about it. The install was simple and the service man was friendly, helpful and explained everything thoroughly. This was the best experience, start to finish that I've ever been through. I'm looking forward to using our system.

Brett was awesome. Thank you so much for helping me. It was a pleasure. You put my mind at ease knowing my family will be safe in the future to come. I will definitely recommend Vivint security and Brett to a friend.

My company bought the alarm system for our store. We also bought 6 indoor cameras, but the installer told us the cameras came in separately and that we would have to install them separately, on our own. The installer installed the main dash board for the alarm, the two door sensors, and a front broken glass sensor for the front of store window. This was done 10/2021. We were informed that the 6 indoor cameras would arrive within 7-10 days. It is now 02/08/2022 and the cameras have not arrived yet. We have called innumerable times, and customer services first says they were delivered by the installer, then they adjust and say they were returned to their warehouse and will be shipped again. We are paying installments for a bill of more than $3,000 and are not getting a response. Do not choose this company.

When I called I got a helpful, patient, down to earth person on the phone and I explained to him what I was looking for and they helped me out with what I wanted to put on my house. So in a nutshell I think they did a very good job and my first communication with the company. Thank you very much.

From my initial call with the sales rep, to the guy who came and installed my equipment, I have been very impressed. Everything works just like I want it to. And I was able to customize the products and services I wanted. I’d recommend them easily.

I called Vivint on a Saturday morning, and by 3pm had a system installed, trained, and working. Steven was a great installer, listened to our preferences and was very detailed. I love the control panel and smart phone app. The cameras and sensors are accurate and customizable.

Jorge ** was the best! Made sure I knew everything I had purchased and set everything up perfectly. He worked around our house and made it so easy for us. He also was very friendly and did not make the experience awkward.

Very good service. Tech very good and explained everything very good. System much easier than others. Would recommend to others. Think it will save money in the long run. System looks much better than other system. Tech made sure we understood everything and answered all questions.

I was considering a new security system, but with great trepidation. My only experiences with them had been as a kid and I mostly remembered it as finicky and unfriendly. My Vivint experience put those concerns to rest. On Friday I spoke with Malachi on the phone. He walked me through the quote process expertly, setting my expectations fairly. He was knowledgeable, helpful, and put up with my silly dad jokes. 10/10. On Saturday Brian installed the system. He was prompt, arriving inside the install window and with an hour notice of his arrival. Once here, he showed me all the equipment, walked through the placement criteria, and then got to work. By the time he was done I was trained on the system and felt confident in our purchase. Most importantly, he was friendly and kind to my family. 11/10. Our Vivint experience was out of this world. Mark us down as very satisfied customers!

Wonderful experience with Jayvon ** setting up my system yesterday. Besides being bright and highly competent at his job, he was patient and compassionate with me, able to connect easily and a great sense of humor. Really instilled the confidence I needed in the whole procedure. Also offered that I could text if I had further questions. Highly, highly recommend this technician and I will do so if friends need a security system in the future.

Tech was actually running ahead so he called & asked if I would like him to arrive early. Super friendly, respectful & masked the whole time. Made helpful suggestions. Took the time to explain everything in detail. Made me very comfortable with my choices. Wasn’t pushy or try to sell me everything just things I needed. Was thorough. Tripled checked everything. Made sure I was able to work everything as well. Equipment is top notch and very easy to use. Was ecstatic about my purchase even with the few extras I added.

Cordon was pleasant and professional. He placed our cameras where we wanted and did not hesitate or complain. He explained the system to me and answered all my questions. His associate whose name I can’t remember was likewise very cordial and businesslike.

Michael was on time and explained the benefits of the system. I had thought it was somehow connected to the new solar system we are adding to our roof, but he explained this was independent and essentially was a home security system. The only question I forgot to ask is if we decide not to continue this after the 36 months, is there a fee to discontinue the home security system?

Alex was awesome. He was super quick and knowledgeable. He taught me how to use the system and went over how everything worked. We customized the system to my home and he showed me how to reset the code for the door.

Tech was on time and helped me out with everything he installed and did everything that could be done for me. Vivint so far has been a great system and the pricing is outstanding. I would recommend to anyone that is looking for security for their homes.

From sales to install to everyday use, we have been very satisfied with our Vivint experience. There are many products in this space to choose from. We selected a full service monitoring company because of the realities of our city. No regrets about that decision.

The installation and the set up of the system was excellent and professionally accomplished. The technician was extremely knowledgeable and courteous. Performed camera, doorbell and glass break installation. After installation all equipment performed as advertised. The technician with above and beyond to ensure that all equipment was operational.

Everything was fast. I called to enquire on Thursday and installation was on Friday. Berry the Tech was awesome, he was able to coach my wife through the set up. I would definitely recommend Vivint to friends and family! Service and experience was great!

The installation took almost six hours and they could not get the doorbell camera to work. Initially they said that it was not their problem and they would come back after we fixed the doorbell. After we called the solar rep and told them this was unacceptable because the doorbell worked before they started installing the system, they spoke to their supervisor and told us they would fix it. We have yet to hear from a Vivint supervisor. The technicians were very nice and respectful but they did not have experience or the equipment trouble shooting knowledge to remedy the situation immediately. Based off of my experience I would not recommend this service.

Vivint never disappoints. Always a great customer experience. The tech showed up on time and communicated great during the install process. We use Vivint at more than 100 locations across the country and they’ve done a great job of servicing the account.

Dillon was awesome. He was on time. He was professional and polite. He was respectful of my house. I was comfortable asking questions and getting suggestions. He had all the equipment I wanted. The install was done neatly. He educated me on the system as well. Great job.

Our installer was top notch! Friendly, careful, and fast! Made additional suggestions to supplement our system and carefully explained how to use each feature. Very happy we chose Vivint! The system is incredibly user friendly! We will gladly recommend this system to friends!

Good service, answered every question we had, professional, and polite. Explained the process the way we understood, we needed someone to install our system and they offered to do it themselves, that really helped because I'm not sure how to install the system, and they offered to do it for free.

My experience with Vivint and their installer was amazing. Clark went above and beyond. Disappointed in not being able to get camera in backyard. Vivint needs wireless cameras! We couldn’t wire a camera to my backyard. Would love to see wireless or wiring that could be used for outside weather. Vivint needs to have this option. Would give 5 stars, but only 4 will do.

Ace did amazing. He was fast and friendly. Made a few jokes. Explained everything well. Knowledgeable of Vivint systems. I had a very pleasant experience working with this Vivint employee! Thank you ace for installing my equipment in the goal of making my family feel safer!!!

Salesman was very informative and professional. He went over everything in details and showed us how to operate the panel box and the app on our telephones. Told us if we had any questions we could call him for a follow up and he would help us.

The technician provide 10 star service - he was on time - timely install - neat - informative - open to question - good trainer of system use - knowledgeable - patience. I was very pleased with my installation technician and his performance. Thank you.

The installation was done professionally with courtesy. There were a lot of internet signatures needed. Internet was not installed and phone speed was slow so that was all that made the process take longer. Otherwise I was very happy with the process. I would highly recommend Vivint to anyone.

Love the system so far. Team that installed was amazing and very helpful. They took the time to explain the system and answer any questions I had. I have to travel to Georgia sometimes so it’s nice to know that I have a system that will protect our home while gone.

They were very informative, professional and pleasant. Did the work in a very timely manner without leaving a mess. Explained everything more than once if I didn’t understand. They knew exactly what they were doing. I would recommend this service to my friends. It’s a very easy system to use.

I appreciated the patience Zachary ** and the assistant had going through the details with me. I am really liking this system. I hope the service continues this way while I’m using it. Thanks so much for the awesome job! S.

Our installation technician Jeff was the best. He was very knowledgeable about the system. He got us up and running and answered all the questions we had. We are loving our new Vivint Security System! I will definitely be recommending Vivint!

Everything went great. On time professional person explained everything well. Good attitude. Took me thru all the aspects of the system even the phone app. Answered ask my questions. Very professional all around. No complaints. I would recommend to anyone of for home security.

The technician that came to our home was very friendly and answered all of my questions. He also made sure that I understood everything before he left. I love the new system. Its gonna take some getting use to. The set up was fast easy and very efficient. I can now go to work or vacation and have a peace of mind! I look forward to referring more people to Vivint.

Very user friendly quality system. The Install was quick and easy. The installer was very professional, friendly and answered any and all questions I had about the system. He showed me the step by step process to arm and disarm the system from my phone and indoor panel.

I am happy with my Vivint security system. The cameras are excellent and I find the phone app easy to use. The thermostat control feature is very handy, now I can adjust when away from my home if I forgot before leaving the house.

Jud was extraordinary and very professional in installing my security system. Explained very thoroughly everything about the system, answered every single question I had. Jud made sure I knew how to navigate the app, and everything has been working up to my standards. Very pleased with my security system and the professionalism Jud of Vivint had. Thank you.

Tech came out and didn’t waste any time. He answered my questions professionally and thoroughly! Patiently walked me through the steps until I caught on. Very easy to use even for someone who is not tech-savvy. He cleaned up afterwards. Would definitely recommend.

Individual was professional, knowledgeable, helpful and willing to answer any and all questions. I like the fact that he let us know that he would be available for further questions if need need be at any time. Individual individual was very helpful and encouraging.

I was fully expecting a 3-4 hour process of installation, but the guys who came arrived early and we’re done within 2 hours. Even while training, they were fast and answered all of our questions. The system is so great and I’m highly satisfied.

He had a pleasant attitude and was very detailed. He was very passionate about his job! He had a trainee with him and from what I noticed, he is doing an excellent job of training her. I highly recommend Vivint Home Security!

My tech was excellent! He explained every detail of what he was doing, asked if I had any questions. He was very professional and kind! I liked how he asked where I wanted things and I trusted him to put my equipment where he thought it should go and I’m happy with my installation.

The install service rep was so customer friendly and pet friendly too. My nervous Dachshund mix warmed up to rep within record time. Rep introduced herself immediately upon arrival. Explained everything she was going to do. She ensured that I had approved all placement of equipment. She kept all work areas clean. I was impressed with her knowledge and placement of camera in backyard. Ensured I got the best visual look for any unwanted activity.

Installers didn’t have one of the plugs and the lock didn’t work. While we are only allowed four days to “complete our decision” of keeping the system, YOU need about six days (maybe) to get the materials to complete the installation. Also, buy your installers electric meters, it will save everyone’s time and cost.

Brandon was Amazing, he informed about all products, told me the situation with the doorbell cameras pro and told me he would tell me when he gets more, best Vivint experience I’ve had and I give him 1000000/10 ratings, very happy with the install and planning on branching out to get more stuff and I definitely want Brandon back here to do my installs.

I’m extremely pleased with the professionalism of your team from the moment I ordered my setup!!! I’m so excited to start using the security system tonight!!! Thank you for having a great team!! I will refer your services to everyone I meet!!

When my current alarm company (ADT) for my business made my system malfunction during a test and couldn't fix it for a WEEK, I called Vivint because I use them for my home and always had great service. They gave me a quote over the phone and did my installation THE NEXT DAY! My tech, Brett, was awesome and I couldn't be happier! Thank you Vivint for giving me peace of mind.

Poor service. Our first appointment we were scheduled for a noon to 4 block. At 2:30 I got a call saying the installer ran out of inventory in his van so we would have to reschedule. Which is unprofessional. They know how many people are scheduled for the day and should be properly stocked. What a wasted day! The day they actually showed up to install. Once he put in the new thermostat, the fan on our ac would not turn off and we called him immediately. No help. I called him again on Monday (as we were without heat over the weekend) and he again just said he didn’t know. I called the customer service number to troubleshoot and they said they’d send a new thermostat and for us to install it when it comes in. Said it’s arrive in 3-5 days. It’s been 7 days and still no thermostat, nor has it shipped.

My husband and I purchased a home with Vivint already in the home. I called to switch everything to our names and we were promised a refund of the activation fee if we canceled within the 2 week trial period. We canceled within a week because we were not happy with the customer service and products. I was told nowhere in the notes we would be refunded the fee. I made another phone call and that person reached out to Brandon, my sales rep, and he confirmed my refund. That person also confirmed my cancelation and would be refunded within 30 days.

Trevor & Chris were so awesome & easy to talk to...Didn't catch 3rd guy's name, but he was awesome as well...Best experience I've had so far! Will definitely recommend to friends and family! Way to go guys, you should be proud Vivint!!!

Tim was very patient and diligent. There were moments of children activity and he did not bat an eye when interrupted. He was respectful to everybody in the home. He set everything up and explained it in detail. Mindful of the appearance of the new product. I appreciated his service.

My entire experience with Vivint was great. The customer service was excellent and my install tech was friendly, timely, knowledgeable and overall awesome. It was a pleasure to find this security service and I would highly recommend to anyone interested in home security.

They were very friendly! They took their time to answered all my questions and to explained the system and installation process in a nice positive manner. They did not rush the process and installed the devices where I told them even though it was going to be more work. Both gentlemen were respectful and by my request, adjusted their schedule to meet my needs.

My experience with this organization was wonderful. Thank you. The people were courteous and friendly and helpful with our installation of our security system. They explained how the new system works clearly and intelligently. So far I have no complaints.

The salesman and technicians were very professional and courteous, good people, very good, on time installing my equipment, and very helpful in the set up and helping me understand it. I would definitely recommend them to my family and friends. Thank you.

We had our Vivint system installed this past Saturday, and so far it has been a great experience! From my first call with Emile in sales to Lee completing our install, I found the team to be clear and thorough. Both Emile and Lee were eager and happy to answer our questions. Lee went the extra mile to make sure all of our cameras were adjusted to pick up the frames we want included. He was also incredibly respectful of our request to wear a mask in the house since we have family members we’re trying to protect from Covid. As for the product, both the panel and app are intuitive to use, and I sleep better at night knowing we have the system installed - highly recommend.

Had an awesome experience, Casey came due to us have another security service. Just ran some numbers with us and was real knowledgeable about the Vivint. Some of our cameras were not working. Gave us good pricing on all of the equipment that we got. What was really nice is that they came by that same afternoon and got the equipment put and working correctly!!! Thanks for the hard working guys that came that afternoon to set everything up. They did an awesome job!!

My experience with the services and setup was great. I was advised on where to set up my devices based on my home setup. Very customer focused. The system is very easy to use. No mess was left behind. The technician was very knowledgeable and patient with explaining everything to me so I understood how the devices work.

Everything is okay but my doorbell wasn’t available at the time of installation so I will have to get it in two weeks. For the most part everything is good. The young man that done the install was very nice took his time and explained how the system works the do's and don’t of the system.

The install guy was great and very knowledgeable. The alarm system is working great and really easy to manage. The prices seem to be fair for how well they monitor your phone. I like the fact I can work my system straight from my phone.

Had a great installer came in. Was very nice and explained everything. There were a few hiccups but not on his end. Everything was done to my satisfaction. I would recommend Vivint to any new homeowner. Will use them for years to come. They have great products. Pricing could be a bit better but their monthly charge is on par with other providers.

It looks well right now. The young installer was very kind and good. We really have not read everything yet. It has been only a hour since he left. He explained everything well but it will take us a while to soak it in.

Great customer service! The sale representative (Mathew) was professional, detailed, and stayed with us throughout the installation process to make sure all the services we requested were provided and properly set up. The technicians were professional, work quickly, and efficient. The system is user friendly and on point!

I love my Vivint system. The whole process has been great, starting with the sales rep Jorge. He was knowledgeable and not too pushy. The system consolidates all my home security in one place. The installation was fast and the tech Tuku was super friendly.

Just had my system installed this morning. I've received great service so far from the service team to the person who did my install. I appreciate professionalism and timeliness, both have been satisfactory so far. The system itself is also easy to use.

As I said above Vivint comes highly recommended. We are getting older and we live in the country. We have great neighbors but most of them are at least our age or older and our homes are not real close. We needed extra security.

Great service. Sales rep (Trevor) and technician were both knowledge and informative. I would recommend Vivint to anyone searching for a security system. Set up was easy and not stressful. I now feel safe in and out of home. Five stars.

Good sale prices & friendly service. They kept their word when they misquoted me on a recorded line - so I still got the goods at the (wrongly) reduced price. Their agent was knowledgeable & professional. They were a few hundred dollars cheaper than competitors.

I'm very happy with the service. The salesman was very professional. The installer explain placement of all cameras and functions. I feel very reassured that my house is covered with a Great security service. The installer was on time. After installment the installer clean up and explain all the paperwork. The salesperson came back over to my house to give congrats and answered the last questions. Thanks.

My install was a nightmare that I am still in now....I will cancel my account. If they don't fix the damage to my property and install the alarm correctly. This has been the worst experience I have ever had. Your installers need to be trained better. I would not recommend you guys to anyone. If anything I would try to discourage anyone from choosing you for burglar alarm services. The installer did a horrible job and I was granted a longer grace time because someone else has to come out to repair the damages. I hope that the next visit goes better.

I had a great salesman and installment. I will recommend highly Vivint's work and their cells rep and how quick they work for install and how they'll work with you. I appreciate everything they did and the help they did and they gave their own opinions when asked.

Sales person was very friendly and informative of the product. The installer was quick, friendly and very detailed on showing us the system ensuring we were in full understand and did not have any questions. Great Job! And will recommend to friends and family.

My technician was very nice. However I was told that o ok me of my cameras will continue to go on and offline for about 20 min. Because it was trying to finish updating. This was Tuesday. My camera has been offline since Tuesday and has not come back on. I contacted the technician. He said he would be out the next day which was a Thursday. Today is Saturday and The technician didn’t show up neither did he respond back to the second message I sent. I’ve spoken to 3 different people this morning through the chat box trying to fix my camera, however my camera is still offline and no one would send out a technician. It hasn’t been a week yet and I’m already having problems with this company!

Hailie was great. She’s definitely an asset to your team. The installation crew was very nice and courteous. Ed showed me how to navigate the system. I appreciate the clean up as well. We had an issue with logging in, because I forgot to save my password. Hailie followed up with us through the whole process and helped me fix my mistake. I will definitely be recommending your service to my friends and family.

Dylin ** the Technician who did my install, was very professional, friendly and knowledgeable about the Vivint system I purchased. I would definitely recommend Vivint to friends and family. I do however have a complaint in that the Technician was out of yard signs and I need two of them sent to me asap. Window stickers as well.

Wonderful technician. Very professional. Polite and courteous. He did his job to Tee. I have no problem with having him back at my house for any type of technical problems or support if a problem should arise. He was fast and accurate. Didn’t take that long at all before my system was up and running. Thank you.

Zachary was the technician who installed my security system. He came on time and waited for me because I had to take my son to daycare. Zachary was wonderful! He was so knowledgeable and thoughtful in making sure he did everything correctly. He was pleasant and kind answering all of my questions.

Yes I love it so far and I told my sister to get the same thing I bought. To be able to see and hear someone at my door and be able to talk to them and see them at the same time is really so nice and a convenient. To have everything on my phone is a plus.

Great work from start to finish. I always enjoy when people are fair, honest, and fast. All equipment is top notch and installed perfectly. Security is all smart tech, so it’s easy to use and I feel like I have great control of my home now. Thank you Vivint.

This guy is very professional and friendly, he came in to do his job and did very good. Thank you very much, such a kind person who I enjoyed working with. I would recommend this person who worked with me.

We loved our experience with Hector and Miguel! They were amazing in how they explained the products and quick with installation. We are first time homebuyers and are very new to the whole home security process. We feel as this was the best choice for the cost and how secure our home is. We love it!

Hands down the best, never a doubt in my mind, I already referred Shannon to two retired veterans that will use his services In the future. We had little experience with home security, and Shannon’s expert response to our questions made it easy for us to navigate the procedures in order to arm this house with a sense of protection since we were first time home owners. Life made easy, thank you so much Shannon, look forward to sending business your way. Thanks for a great experience!

So had a day and time scheduled for my install and no one showed up. No call no show. This is inexcusable. I reached out to my sales rep Jared. He was awesome. I did receive a call but didn’t get a call back until 3 hours later. Finally spoke to Sky and she was able to get me a new date for next day. Josh was my installer and did a great job. All in all finished great but the no call no show installer was terrible. You need to work on better customer response for no shows. This was very frustrating after you take time off work and then have to take another day off.

Salesmen are misleading. Said it was like your phone service and you own the equipment after you have paid for it. But..phone services will buy back your phones. You are stuck with this equipment forever and a 5 year contract. I apparently was suckered into a $2000 panel! And none of these works if and when you cancel your service. Terrible! Should have stuck with Ring.

The installer was knowledgeable, friendly and fast. He explained the service and helped with getting set up on the website and phone. He explained that the doorbell install would be done at a later date because they were backlogged but it should be installed next week.

The whole experience while shopping for Vivint was great. Especially the technician who came to install the system, very patient and thorough. He is very knowledgeable and even took the time to call the next day to ensure we understand the system.

Technician was very friendly and explained everything very well. The installation took less than one hour. Would definitely recommend to other family and friends. Good prices and great quality products. I like the feature of it not being dependent on internet just.

I love being able to see who is coming up to the door. Thank you. I look forward to using it remotely as well. The technicians were so nice to have in the house and seemed very trustworthy. The system seems like it's coming from a good solid company.

We love our new security system with Vivint, the clarity and coverage of the cameras and doorbell camera are amazing. We also have the smart lock on our front door which is awesome. Simply put, we love it and will recommend to family and friends!

My wife was using her phone and accidentally set off the alarm. The Vivint team reacted immediately. I have never felt this secure in a long long time. I'm 64 so that says a lot. We have only had this new system for less than 24hrs, and it is already proving to be worth the money. Thanks Vivint.

Had a good experience in installing the giving system at home. I would recommend to family and friends. Technician was friendly and polite and was informative during installation. I am excited to see how the system will work in my house and how safe it will make my family feel.

I received a call confirming the installation. I believe his me was Greg. He kept me up to date and did phenomenal work. Very thorough and professional. I travel for a living and need a dependable service. So far, I am completely satisfied.

Our system was old and outdated. Vivint offered an affordable and comprehensive indoor and outdoor security system plan to give us the protection we desire. Zach was an awesome tech and consultant. The install was quicker than expected and the tutorial has us up and running. We look forward to learning all the “smart” options to make this system work for our needs. Would recommend to others.

The Vivint Team was amazing. They cleaned up after themselves and they explained in detail everything that they were doing. I definitely highly recommend Vivint. The cameras are amazingly clear. Once installed, I no longer had any blind spots. Loved the option to be able to lock or unlock the doors...what an amazing option especially during a time of an emergency. The technicians really cared about providing quality service and an excellent end result.

I reached out to Vivint because one of my sensors was not working any longer. My alarm will be armed as "away" and I could walk in and out my back door. This is a huge security issue obviously. After having to go back and forth multiple times with reps from Vivint Support, someone was kind enough to send us a new sensor for the door. As my husband and I reviewed the directions and attempted to remove the old sensor, we discovered that we cannot. The sensor that Vivint installed is backward. There is a long portion that should be installed in the wall and a short sensor that is to be installed in the door. The Vivint rep installed these sensors incorrectly. Due to the incorrect installation, the sensor cannot be removed from the door.

Everyone I encountered from start to finish was great and took time to answer questions. Installation was perfect and easy. The tech made sure I got all I wanted to ease my mind. Stayed at the house to ensure it was all set up.

Happy with the sales process, the system and the installer that was dispatched to us. However, they sent one installer for a job that should have had two installers. The tech arrived at noon as indicated on the work order but was at my home till 8PM and had to come back the next morning to finish up. That is not fair to the solo tech nor us the client.

Our experience was great. John explained everything in a way we could understand the system and the advantages of having a cellular system. The installer was great and efficient and made sure we understood how to use our system! I would recommend Vivint to everyone.

Professional, friendly and timely a job well done. Good explanation of properties of the smart system reviewed with customer To customer satisfaction. A good review of system and no mess. Looking forward to using the system and so far it’s very good and I’m very pleased. Many thanks. John **

Very efficient and professional young man. He was on time and his communication was very professional. His service was above and beyond. I am impressed. Your sales person was great, and now the technician is also well informed. I will recommend Vivint any day.

Great customer service from Ariel and the trainee. They were very pleasant and provided me with all the info I needed! Ariel walked me thru how to use the app and tested the system before he left! I will highly recommend Ariel for friends and family.

I started my service with Vivint on Jan 6th 2022. I was told by their sales department that in order to install outdoor cameras (qty 3) I needed to update my hub to the newest one. I asked if there will be any impact to the doorbell I had or thermostats, the sales person mentioned it shall be no issue. The next day, their technician was home setting up the cameras and new hub. After installation, I contacted their tech service because the 3 thermostats we have home wouldn't connect to our hub. They informed me that it would not work, because NEST discontinued their agreement with Vivint and the other Vivint thermostat I have is too old to work with Vivint. I called Vivint to inform them of my issue and they offer to install the 3 thermostats free of charges and fee.

My technician was on time, he explained the entire process to me! He made sure I knew how to work my new system. He gave great advice and recommendations as to where the cameras and sensors should be placed. Great technician and great work over all.

Have not received my equipment at this time. Contact me later and I will let you know about your review. Right now unsatisfied. You said 3 to 5 days business days. What more can you say? Do not have the equipment to let you know how I like it or dislike it.

I want to give 5 stars but I believe there is nothing better than an actual honest review. First off, was a bit aggravating to schedule an appointment from 12-4, having to schedule the time off of work, just to have to reschedule at 2 pm because they canceled the appointment. All we got was an “I am sorry”. Got the appointment rescheduled. Kyler ** installed our equipment in our home. He was very knowledgeable and answered all of our questions. Made it a great experience and made up for the cancellation. So far we a happy with the set up.

The sales rep was very thorough and explained everything. The installation took place about an hour later. The installation process was quick and easy. The installer went over everything with us before leaving. It was truly a great experience from start to finish.

Installer was sub par, not sure it was his fault but I have to install my own cameras, he was very very sales oriented as in would not take no for an answer several times, and lastly signed me up for solar panels. Which I told him no nicely twice but finally said just give them my number have them call or text. No idea how to cancel the appointment so I'm going to feel terrible when the solar guy shows up just to turn him away.

I’ve had the Vivint smart thermostat for a couple months now and was working ok. Couple hiccups here and there. Last night the thermostat dropped the connection to the app and the panel and stopped heating the house. Called customer service. They had me do a bunch of technical stuff with the wiring which already I thought was kind of off since it was continually shutting off breakers and connecting wires together. And it started working for a few minutes. Just to fail again and can’t adjust anything. Try contacting them again to find out the unit is bad and have to get a new one but they have to mail it because technicians don’t keep them with them. I have a baby in the house and now they say wait 5-7 days and we will try hooking it up again??? Don't think it’s worth having!

Got an upgrade on my current system. Got to keep my regular billing and so far I'm happy with the sales guy and the tech who got everything completed in one day. I also got an extra outdoor camera which I already was looking into purchasing so this switch was a no Brainer.

Excellent install and overall experience! Well explained by Joe and took me through the entire system. He answered all my questions and made me feel very happy with the system and the product. Joe is very informative and his customer service was top of the mark. Being in the security business previously, this has been a most excellent experience dealing with Joe and with Vivint.

Installer was very nice and professional. Salesman on the phone told me the glass break sensor was good for 1200-1300 sq Ft and installer said it was good for 25 Ft. I emailed salesman and he said that’s what they are trained to say so that’s very poor customer service. Installer did not have a glass break with him so he substituted a motion detector.

Vivint was very professional in both their explanation of the system and the installer did a great job of teaching both my wife and me how to use the system efficiently. Responses from Vivint were expeditious and clear. Installer was very professional and took the time to explain each aspect of the system.

My technician did a fantastic job! He did everything, including the extras that I wanted done, and got it done quickly and without any issues. He was able to connect all my already installed equipment as well! I can say thank you enough!

This review is mostly for my installer Manny. He was so kind and did an amazing job with questions and being patient as we explored all options. Extra shout out to Marcus who delivered a doorbell camera to help due to low stock from the busy week Manny had. Marcus stayed and helped and that was amazing teamwork. Thank you to them both.

The installation took quite a bit to install. Also when installing the drywall and wood was all over the floor. The debris was all in my boots and shoes and not once did they apologize or try to move my stuff. Really would like them to be more courteous.

The tech that came out was very knowledgeable and was able to make recommendations for my needs. He was neat and cleaned up behind himself. I have an old home do the set-up was a little difficult but the tech was able to problem solve to resolve any issues.

Cody was knowledgeable and friendly. Got the job done fast and neatly. He even was able to remove our old keypad and install the new one over the top so there weren’t any repairs needed. Would definitely recommend to all of my family and friends.

The first technician that was supposed to do the installation, called me at the last minute, and rescheduled. Some conflict with his hotel room. Then he called at the last minute again, on the rescheduled day, to reschedule again. Talking about he was at his apartment in Memphis. At that point, I was too upset, so I hung up on him, and called and talked to someone in their customer service department. She scheduled me for another day and time with a different technician. He showed up on time, but the installation part was entirely too long. He had to leave to go get some of the sensors that I was supposed to have. Then, he had to leave again, because he didn’t have the doorbell ring that I was supposed to have. He didn’t get done until a little after 8pm. And the window time frame was between 12-4pm. He got the job done finally.

All the equipment Joshua installed is top notch, I will feel much safer now. Joshua was also very good, he took the time to explain everything and Vivint follows cdc guidelines which also made feel safer while he was in my home.

The installation went very well, the tech was very helpful with any questions or concerns had were addressed immediately, and even help me move my furniture when I requested it. I would highly recommend him for any other installation. I am currently trying to get family and friends to go the route to get Vivint security as well.

Troy was prompt, polite, patient and knowledgeable. I am extremely satisfied with my home security system, which is very user friendly. I feel safer being secured by Vivint. I would definitely recommend Vivint for excellent customer service from start to finish.

Igor was on time within the time he said he would be within the block of time selected. He asked questions, very polite, and left the area’s noticeably neat and clean. I appreciated his expertise and knowledge of the product wish made my experience pleasant and satisfactory.

The Installer was pleasant and informative. He took time to explain the app to us. He cleaned everything before he left. He told us the manual for thermostat was online. Also he left his business card so we can contact him.

The guys that showed up to install the new Vivint equipment did a wonderful job. They put all the cameras in the right place etc. Me and my wife are very happy with the professionalism that they showed and very glad we chose Vivint for our home protection. Thank you.

Jeremy got here right he said was going, very friendly, did a great job installation, give all the information. I needed walk through the app. He said, "Needed anything, text me. I will be glad to help." He be back to do 2 more cameras.

The technician Alex installed my equipment. He was right on time, 8am sharp so I didn't have to spend my morning wondering when he'd arrive. He and I went over where I wanted the equipment and he gave me useful suggestions. He put it in promptly and then walked me through the system and app. He answered all my questions and was professional and polite. Overall everything was simple and smooth. Thank you.

All three employees we met yesterday were exceedingly nice, helpful, and thorough. My husband and I already are extremely pleased with our Vivint security system and will definitely be recommending it to our friends and family. Overall our experience yesterday was quick and efficient and now we have a reliable security system that’s not only very affordable but also easy to use.

My experience was excellent! The agent was courteous, knowledgeable and patient in explaining everything to me. He made me feel comfortable about joining the company and assured me he would be available if I had any issues or concerns! It was evident that he enjoyed working for the company and he was very personable.

We’ve bought this system and had it installed for less than 2 months. The cameras are continually going out and we have to always have a tech come to reinstall the software or make adjustments to get working service. For a $4000 security system this is not ok. It’s just as bad as Cox Communications. You’re paying for a service that does not work. Why am I being charged? This is the worst investment and do not recommend it.

We appreciate the knowledge and patience of our technician Matthew **. He was very professional. He took the time to explain the system to us. We are excited to use the Vivint system. The picture in the camera is very clear.

Austin, our installer, and Aaron, our salesperson were very nice. They took their time to do a great install of our equipment. Plus they were careful to teach us how to use the system. In all, they were great! We learned how to use all the ins and outs of our new security system and how to record events.

Great service!!! Very informative and well organized. Will definitely refer services, the tech was very professional and pleasant to have inside my home. The technician offered many beneficial services to my package that was well worth using. Did not know the company offered home and auto insurances. Wow great perk!

Great job by technician. Did an amazing Job. He helped with so much understanding making it simple to understand. I would recommend this security. Great system too. Anyone that is interested in getting their home secured. They also took the time to describe the different setting connected to the app and the home panel. As a result of his work and dedication I was able to fully comprehend the importance and simplicity of the security system.

Jake was our salesman! Very smart and a go-getter. Very helpful. The tech that installed the equipment was fast, sharp and treated us with great respect in our home. He asked several questions and answered even more from us. Hopefully we get to keep this great relationship moving forward.

Was pleased with the service and instructions given by the technician. He was very patient and very detailed on how the system worked and how to use the system and make any necessary modifications. He was not pushy when it came to adding new equipment or upgraded.

Two previous company could not meet my needs. Brandon ** the company tech listen to my concern. Understood my blind spots concerning my property. He didn't whine or cry about having to work on a house over 40 year old. He was polite and and well mannered.

The contact started with a text and he told me he was also working with another customer. For a pre scheduled appointment, the wait time between text instructions was not very professional. He sent me documents to sign and before I could even read the first one he called me telling me to sign them. I felt pushed at that point. We could have cut the overall time by at least half if I were not being juggled between other customers.

Roderick was helpful and it was easy to speak with. He answered all my questions. So far, so good. It seems pretty easy to use and manage. It was just installed today so I will update a review if there are any changes in my thoughts.

No one showed up or contacted me that they weren’t coming. After calling, Vivint did not offer any resolution or apology. I was given a different appointment for later that afternoon after complaining that I had taken off work for this. The other tech showed up well past his appointment window. He was nice but spent 30 minutes on a personal phone call while working.

The Technician was polite, professional and gave easy and helpful instructions for use of equipment. There was no pressure for any additional products or service. The installation and set-up was quick. I would easily recommend this company to family and friends.

David ** was great. He made sure that I understood everything before he left. He didn’t install and leave. I felt comfortable as if he was a friend instead of just a technician. I will definitely recommend this service to my friends and family.

Chris and Brad explained the new system in detail and began installing new equipment last night and Brad will be back this morning to finish set up. Very professional, courteous and friendly. Our new alarm system was up and running last night.

They did an amazing job setting up the system, making it very easy to use. Can’t thank enough the sales representative and the techs with the work they did and making it easy for us! Would definitely recommend to a friend or family!

Day 1 review it's a good security system. My issue is the drilling holes into the wall having wireless devices nowadays and not have that yet. It's a bummer. The installation was quick and the installer went step by step with the system.

Gerald **, Vivint Customer service rep, did an outstanding job, explaining everything of all the work that needed to be done, along with the contract and costs. Very professional, very knowledgeable with all the equipment that was replaced and installed. Very please with his work and dedication from start to finish. Need more Techs like him working for this company. Thanks again Vivint.

Was very easy and quick with Equipment in the home already. Great service and easy to use system. Quickly had us set up and secured. Would recommend to family and friends in need of a home security system. Thank you for all your help.

I received great customer service throughout the whole process. The customer service representative was very nice and help me find the perfect security package. They answered all my questions and help fulfill all my security needs. The technician was helpful.

Lerrell was great. Got the installment done fast very professional. Natasha was very helpful over the phone. Thank you Vivint. Thank you for keeping me and my businesses safe. I have all my homes installed with Vivint. I’m very happy.

The technician Bryce was very thorough. Made sure I understood how to operate the equipment. Very clean. Easy to talk to. He took his time. Went through the paperwork. Thank you Bryce. My mother like the idea are feeling safe now that when I worked nights. She don't have to worry about anyone breaking in. Again I thank you.