Vivint Reviews

Installation had a few surprises regarding placement and exposed cords in the house. Equipment seems nice and is functioning properly. At the end of the appointment I asked about our smoke and CO detectors and the person said they weren’t included. When I attempted to select the option in the post survey that said we hadn’t gotten all of our equipment, he forced me to change my response to say we had gotten all the equipment. I had a phone call I had to take and stepped away. He had already left by the time the meeting ended. I verified from my email that we were supposed to have the CO and smoke detectors. When I tried to call Vivint for help, they said the offices were closed and no one could help me. They gave me a non working number to call. Just another example of no one being willing to help solve a problem when it happens. I have not yet been able to reach anyone for assistance.

Hawah was a great tech. She communicated what she was doing throughout the installation process. We originally looked to purchase our own camera system through Amazon but a friend recommended Vivint. Glad we went with Vivint, the system is really nice and convenient.

Great work done by a helpful and friendly technician, Bobby. He gave good advice about where to put sensors and how much they were able to cover. The system is up and working great, and I am very satisfied with how everything looks and functions.

My experience with Vivint so far has been outstanding! From my initial contact with the sales rep over the phone to the installation process. The technician Joshua was excellent, he was very professional and explained everything from start to finish.

They did really good and explained everything. Would highly recommend this company to friends and family. :) So professional and helpful and knowledgeable about not only the equipment but also the app. Love the camera and the app. Overall great products.

Mark was great. He showed up earlier than scheduled. He was thorough in explaining all the products and their uses. He left all workspaces clean and free of any debris. I would definitely recommend Vivint to all my friends and family.

New customer so far so good! I love how my camera looks so clear and doorbell camera as well… I’m so ready for the intruders. I’m watching you lol…. Glad I made the right decision when it comes to my security

It was a great experience when your installer set up my home security. He was very helpful and explained everything. I would recommend your service to anyone who needs security. Billie ** was Extremely professional and knowledgeable. Thanks so much

We love the Vivint product, the variety of equipment, and the ease of putting together a package to meet our needs. The phone sales rep was a pleasure to work with, and the mobile app is very intuitive and responsive.

Wonderful experience with installation! Stanton was so patient and calm while explaining every step of the process and how to use the system! He was a very kind teacher and such a polite young man! Great experience! I feel very safe in our house now knowing there are so many unique features in place!

Techs worked quickly, proficient and were friendly. They made sure we understood all of our options, made great suggestions regarding equipment that we had not discussed with sales. Therefore, we added the fire alarm and carbon dioxide alarm. Thank you.

Extremely polite and accommodating. Was quite prompt and willing to go the extra mile. He took time to explain and was detailed in his explanation of the products that were available to me and not to mention patient in that process.

Called a few times, first 2 sales reps were quick to close the sale but didn’t give option or info. Told them if deal I saw online and was told they don’t know about that and told me $49.99 was the only option if I have cameras. Wasn’t happy but called back and was told the same thing only because the rep was much nicer I signed up for service. I then received a text from a manager Brett ** that offered me a better deal to sign up for $39.99 but he didn’t realize that I already signed up with a different rep. I plan on calling and inquiring about the plan.

We were very pleased with the service we received and the quality of the system they installed. The technician was very easy to work with and answered all our questions. I would definitely recommend this company to a friend who is looking for a security system.

My Vivint rep Tori was nothing short of amazing. She was professional and friendly. She elaborated on every step she took and went out of her way to do the job neatly. I would recommend Vivint to anyone! Her specifically for installation. She was also a rep for one of my customers and she feels the same! Thanks Tori for consistently going above and beyond.

Outstanding customer service with a smile, the only knock I will say is that it took over two hours after he got here to start installing the equipment due to paperwork in the office needed to be updated with the correct price. That's not the Technician's fault. I do appreciate sending extra Technicians to help speed up the process. I'm so happy for Vivint that I had field of dreams prior to my install date.

Install and setup were easy. Art did a great job explaining and installing. The system is easy to understand and the components look good. They did not have the finish we wanted for all of the locks, but the alternates look fine.

Had an alarm installed in my home. The service technician was excellent. He was efficient, knowledgeable, patient and quite helpful. I was exceptionally pleased with ability to ensure the installation went without difficulty. I would recommend this service to others.

I was happy to see a friend use Vivint after looking myself. I can’t recommend it enough, the service tech was amazing with a depth of knowledge. The system has everything that I could want especially when travelling for work. Feel way more comfortable knowing Vivint has my back.

Very helpful and friendly from the initial phone call to the finished installation. Answered all of our questions quickly and simply. Worked hard to ensure that we got exactly what we needed for our home. Installation went quickly and everything is working great.

Being new to Texas & my new home, getting an alarm system was on my list of things to do. My sales rep Paige came to my door & explained I was on her new homeowner’s list. She was friendly, professional, & knowledgeable. Her timing was perfect & she went over my options & customized my needs. Bryan, my tech, was equally professional & knowledgeable. The system is easy to use & I love my front door camera!!

Install was quick and efficient. Sergio was extremely friendly and knowledgeable on the system. Walked me through all steps and answered questions I had. Also my rep Spenser was awesome, not pushy and really customized our package for our needs.

Everything went very well, and the crew was fantastic. Ralph had the answers to all of my questions and everything went smoothly. They were kind and very helpful. Everything is installed and working correctly. They cleaned up after as well.

My technician was very respectful, and very helpful as to make sure I understand the equipment and how to make proper use of it. He meet all my needs and concern. Work was done very neatly finished. Thanks for helping my family and I sleep safe.

Customer service was very on point and precise once coming to my home. Gave instructions on how to use all equipment once installed, and we're very friendly from beginning to end. Installation was fairly easy and not too complicated, and did not take up a lot of time. I'd definitely recommend them to anyone looking for a good security system for where they live.

All in all my experience with Vivint was good. The sales team were very nice & did their best to explain how the product worked to a technically challenged person. The installer was very polite & patient. He made sure I understood how to use the equipment. My only issue was that the whole process went too late in the evening. I didn’t know what to expect but I assumed since he didn’t start until 6:30PM that he would have it completed at a reasonable hour. He didn’t leave until 9:30PM. Had I known it was going to be about 3 hours to do, I would have insisted it be done earlier in the day, another day. The installer worked very efficiently, it just takes some time to get it all done.

The technician was great. The technology is awesome. I don't know why I waited so long. Should have done this a long time ago. I would definitely recommend this to anyone looking for Smart Home Security. Get your stupid ** over here. Get over here.

The service rep, Brian was very knowledgeable & great with troubleshooting. He gave me great ideas on the placement of sensors & cameras, taking into consideration my design fetish. He was thorough & precise, courteous & so nice, just the way I like.

Install was excellent, but need to upgrade their operational ability. Very frustrating to deal with when need additional Information on account and support (like what is my account #) etc. If this was upgraded it would be a great experience.

I actually already have. Not only did I get a great package and feel very secure with the technology Vivint had to offer but the customer service across the board has been exceptional! From start to finish, everyone has been thorough in the explanation and ensure the safety to come with our new system.

The installation went very smooth and timely. I appreciate the expertise of the installer who did a very quality job! It looks like I am going to be very happy with this product for many years to come. My main goal was to get good security cameras and I think I got just that.

Mr ** was courteous, helpful and very knowledgeable about his job. Very professional and helpful. Installed Vivint equipment and explained everything as he went along. Instructed me on system and went over contact and pricing. Very thorough, great attitude. Will recommend Vivint to my family and friends because of the excellent service provided by Andy **.

Andrew was an amazing technician! He was very courteous and professional, taking great patience with my husband who is 87 years old and hard of hearing. He explained the system thoroughly. Andrew finished the installation within a very reasonable time as well. We look forward to a long and satisfying relationship with Vivint!

Jordan, the Vivint technician, was efficient, professional, and extremely knowledgeable. The installation was fast and thorough. Using the new system is intuitively easy. I am very impressed and am looking forward to enjoying this system for years to come. My family will have a heightened sense of security.

As I have not as used this system, I would refer it for the ease of installation & competence of Justin who did the install. He was efficient and explained everything that I need to know. It appears to be a system that will be easy to navigate. Thank you.

Steve my tech was very professional and friendly. He explained everything even asked for the broom and dustpan to clean his mess. He explained everything and even answered question that I’m sure he had already explained. He went through step by step. I loved that!!

Over the years I have had many equipment installations for my home. Yesterday’s Vivant installer was the best: conscientious, hardworking, courteous, patient while instructing me, and efficient. Bravo for Vivant. Now I hope they pay him what he is worth, or someone will snatch him away.

The customer assistance was very courteous and enjoyed the conversation we had and she was very professional. Thank you for understanding my problems. Please let me know when my deposit on my system will be transferred back to my checking account.

Ordering my package through Vivint was, by far, one of the worst customer experiences I’ve had with a large purchase. Their salespeople are deceptive and promise things the installers can’t do. There’s a lot I can say about my experience ranging from the damage they did to my credit score via multiple hard inquiries to the two hours I spent talking to customer support because my sales rep improperly configured my package to collect more than I was quoted. The takeaway is to explore your other options for security systems and understand that if you get Vivint, you’re signing yourself up to be at the mercy of a support team that is, at many times, dishonest and poorly trained.

The technician that came arrived promptly to the time slot I had scheduled. He was very friendly, knowledgeable and a good person that carried the conversation. Rather than having long awkward silences between helping install and set up the system, we shared several stories and conversations and it was an overall good experience.

My technician, Chase, was fantastic. Courteous, super friendly and extremely knowledgeable! Explained the entire setup for me and it was very easy to understand. Will definitely recommend him to close friends and family! Very satisfied with my purchase and choice to go with Vivint.

It was a good experience. Technician was very thorough. Technician went over all the options with me. Educated me how to use the system. System works well. Would recommend the system to anybody looking for a security system. We probably will add more cameras in the future.

Our new system includes all the features we were looking for in a smart system. The installation was scheduled and the technician was professional and on time. The app is very easy to use with the features we were looking for in a security system.

This install was honesty so friendly. While it did take a while, I appreciated the level of detail it came with. Watching my locks be replaced and all the sensors be synced and tested made all the equipment seem far more reliable. Their employees seem happy with their job, as I enjoy asking probing questions since I take a big issue with companies that treat their employees poorly. The price, features, and services offered are all great, and for what you're getting the price does not seem expensive whatsoever. All in all, between the company, equipment, service, and the employee who installed my equipment, it was a 10/10 experience. The employee had a great sense of customer service and friendliness. I absolutely and highly recommend.

Vivint is committing fraud! Two months ago I called in and canceled my account and paid them off in full! Today they took $8.74 out of my checking account. When I called them they said I hadn’t canceled because I didn’t email them when no one even asked me to do that! This is very poor customer service and that’s half of why I quit them, the other half is their equivalent never worked well, and they charge $55 a month for their service! I’ve already tore their things out and installed Google Nest cameras and I only pay $6 a month! I’m a hundred time happier with Google. I do not recommend Vivint!

The tech was extremely nice and was very patience in answering all my questions. I loved how he took the time to explain things and showed me how to use the app and the devices. I like how he was able to install everything without any problems.

The overall experience and customer service with Vivint was excellent. It was an extremely smooth process from start to finish, all of my questions were answered, and installation was a breeze! The app and system was easy to learn and feel so much safer at home now. Highly recommend Vivint!

From my initial call to set up service with my rep Darryl to the install with Roderick the service and professionalism has been great. I appreciate that each one took the time to explain the services and options available. Following up from begin to the end was excellent. Thank you Darryl and Roderick and Vivint for having excellent reps. I feel more secure and look forward to the services.

The tech was super nice, cooler, was very explaining about everything, took his time, was constant and patience was at a all time high ever stay to do my order. After advising me he was fearful of snakes and I have bout 9 pythons just sitting there. Great guy. Need more technical like David

The gentleman that came to check our equipment and get everything set up was so helpful and went over everything on how to set up my phone. And made sure everything worked correctly! How to add users and change codes and set up two bolts with the keypad and I love it!

Joe ** was excellent installing equipment and walking me through all the alarm steps. I appreciate his professionalism and customer service. I appreciate all the calls and text reminders as well. I love my doorbell view and will be calling to install additional cameras. Also I like that I can put in different codes for family members. Thank you! Thank you!

This far I’ve been very happy and will definitely recommend to friends! I feel very safe and up to date with my new security equipment! My sales person Joe was amazing!! I’m glad I’ve dropped ADT and gave you all my business! You all come very highly recommend by other friends!

My technician was Derrick **. He was great, and had great customer service. He took his time to listen to my needs and made sure I got exactly what I was looking for in an home security system. I would recommend this company to anyone looking for a security system.

Had a great experience through ordering and installation from start to finish. Chandra walked us through everything and Shane was very helpful and knowledgeable as he helped us install the security equipment and taught us how to use it. Love it so far!

Nick - Excellent and pleasant installer. Adrian is awesome!!! We will definitely share by word of mouth the excellence we experienced and also the benefits that we learned about this system as well as the experience we have as time goes on.

The tech arrived on time. Installation was quick and they were sure to tidy up after. Everything was well explained prior to leaving. Tech was willing to work around obstacles as well as move the cameras a few times. Everything was easy to setup on my phone.

The technician had my security system installed quickly. He has excellent customer service skills and was very knowledgeable about the security system. He helped me set up the Vivint app and showed me how to program my security system. I would highly recommend Vivint.

Oscar was knowledgeable on the system and took time to explain every device and features. Great service. Excellent attention to detail. Cameras resolution is superior, thermostat are fantastic and the best part you can control all from your phone. Thank you so much Oscar!!!

My tech was DOMINICK **. Awesome young man.. He was real quick and accurate, very detail, NO WIRES showing. He treated my home as if it was his very OWN!!! I would refer Dom to everyone, hands down!!! AWESOME JOB!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Between Skyler, who was my sales rep, and Lee, who installed the equipment, they took amazing care of me! They listened to my needs, they were considerate and professional. I didn’t feel like they were trying to oversell me either, which I appreciated. Highly recommend them!

The Vivint system is excellent and exceeded expectations. Mobile app is great. The service technician was superb. Kimball was friendly, helpful and knowledgeable. Great setup. I’m very impressed and grateful! I’m planning to add another system at another site.

Colt and the technician did an outstanding job. They were very professional and nice. I will let my friend know about Vivint. After they left, everything work in an outstanding. We been using the system and cameras, and we like it. We really feel safe in our home now. There not more to say. Keep doing what you're company is doing. I glad that Colt stop by my house.

Everything was installed on time and as described when I ordered it. Technician was professional, friendly and arrived within the time window. He went through everything and made sure I understood how to use it before leaving. Would definitely recommend to friends.

My technician was very helpful in getting me all set up to use the equipment. My daughter. Delisa ** was so sweet to contact you guys and get my new alarm system. I am truly enjoying it. I would recommend a friend.

Thank you! I’m impressed with the great customer service and quick installation. My friends Doug and Terri ** referred me. I wish I could have a camera in the far back of my property. But since I don’t have electricity there then I can’t.

Good bunch of guys. Took longer than expected to get everything set up. Took almost 2 1/2 hours. Finished at 12:30 PM. Had difficulty with some of the cameras but all in all good experience. They made sure everything was working before they left.

Salesman and technician both were very informative - answered my questions, explained the function of the equipment. Which I found to be quite easy to navigate. I was able to locate what I needed before he left in case I had more questions. Thorough explanation and speedy installation - awesome.

Douglas ** was very polite and professional. He was very thorough. Great service. I should say he was excellent. Because of his great mannerisms I will recommend Vivint to everyone. And I hope he will be the one going. So many words to write. ✍️ I am not that big of a talker, all I will say that the service that I received yesterday was great. And I was able to arm and disarm my alarm with no stress today.

Front door bell does not work. Also I cannot bring up the home app on my phone, only the business. The installers were nice and patient and professional. I would like to have the these issues resolved soon as possible.

Jordyn, was knowledgeable and friendly. Everything was as stated. No surprises. I feel if you live alone and have a little fear of intruders this could help you sleep better at night. This is a good company. Second to ADT. Check it out on Google. Really great system.

Libby and Bruce were awesome! Very knowledgeable and informative. Made it a lot smoother and put all worries to rest. Very professional. This install was for my mom, we have had Vivint for 6 years and love it. Highly recommend to anyone.

One of the best experience I’ve had in a number of years. Vivint representative was Knowledgeable, polite and very thoughtful throughout the installation process. The time told for the installation process was 6 hours, and my installation took 7 hours-outstanding. Quite satisfied.

He was very professional and knowledgeable and the installation was quick and well installed I would defend recommend to others. Plus the equipment in the newest version and provides full coverage of our home. Awesome service and prices are not to bad along with monthly payments.

They did a great job on doing the work for my security cameras. I would refer anyone to Vivint. They’re friendly technicians & explained everything very well so I could understand it well. I’m very pleased. If anyone in need of security assistance please reach out to Vivint.

Tech very professional and courteous and thorough. He hadn't been informed of what salesperson had told me I was getting and the cost. We called the salesperson and he told Devon what it was but I'm still confused about the charges.

Service was good! We were in shock of the install time!!! Less than an hour after the purchase. So far… we are truly pleased with our purchased system! The installers were thorough and even took time to assist with our smart phone set up! Zach and Gavin were personable and friendly. Knowledgeable in sales and the installation. I will be replacing our system in SC…. and we’ve already shared with friends!

Roderick was amazing. He was detailed in his explanations of all of the things I needed to know and any random questions I had. He was able to walk me through the self operation process quickly at the end. Roderick also left his info to follow up with any questions later.

Worked ethic professional and efficient, explained how the device works, cleaned up after himself, showed me how to use the app on my phone, installed equipment properly and everything works perfectly, I would recommend Vivint to anyone who is looking for a home security service system.

I was referred by my brother, I had Cox Home Security and the amount of functions I have with Vivint outdoes Cox by millions! The rep who came in and installed my equipment (Brian **) was amazing and ran down everything step by step I appreciated him taking his time!

Hello. The tech that came out to Install my home alarm was on time. Very helpful. Explain everything. He did a wonderful job and I am very grateful he help put it on my cellphone. He was very good and respectful.

Very courteous and professional service tech, the system has an easy to understand panel with video and the company did what they said they would. Has an app to go with the panel that is also user-friendly. I would highly recommend. Thank you.

I can honestly say that dealing with Vivint has been the worst customer service experience I've ever had in any industry. It would almost be funny how atrocious it was if it weren't for the fact it's cost me so much time and money. I've never left a one star review before and I don't even know where to begin. First, I was happy with ADT in my old residence. I could've saved a bunch of money in cancellation fees if I would have just transferred service to my new home, but through reviews I felt Vivint might be better and I liked their smart home technology.

My install tech, Marco was fantastic. He explained the process to me very clearly with the install and features of the system. He kept the work site very clean and got to the job a little early. He did a great job!

The tech that came to install our system was very courteous and professional. Did an excellent job of keeping us informed and showed us exactly how to use our new system, we would recommend Vivint to anyone that needs a security system.

Super courteous and knowledgeable technician! Could not have had more confidence in his skills! He overcame a variety of technical issues quickly and efficiently. Technician was very thorough and patient when explaining the whole system and its features. Again, very polite and well mannered. Easily understood verbally.

Pablo ** and his partner Will were great, friendly and amazing gentlemen. They explained everything thoroughly and provided me the best customer service along with their technicians Anthony and Justin. All amazing knowledged gentlemen. 10/10 would def recommend. Service with Vivint so far so good, 4k is great and the system I love.

Sales associate and installation associate were very nice, professional and helpful. Quality of cameras are excellent. The installation was quick, he also explained how to use system. Haven’t had long but think I will really like the system. Thanks.

Very Professional and great service. I am happy that I chose Vivint for the service and alarm system. I believe it was a good choice. Customer service was good and very attentive to the needs that I had at hand.

New customer install by Dom. He was fantastic! Answered all of our questions and gave us a full tutorial on how to work everything! His installation was on point! We didn’t know where to put the cameras and he gave his recommendations and they were great! Thanks Dom!

The service and experience were both excellent. The technician was punctual, courteous, professional and very knowledgeable about the products being installed. I would highly recommend Vivint service and products to all of my family and friends. It was a very easy experience and the products and services are easy to use and convenient. I am very confident that my family will be protected and our home will be secure with this service.

Technician was timely, extremely professional and was excellent at explaining the system to me. This system is the best that I have seen before. High tech! I will refer all of my friends to this company. I am very pleased with my choice.

We are very pleased with our purchase of a home security system for our new home. The sales person was very helpful answering all our questions. And when she didn’t know she didn’t hesitate to call to get answers. The installation tech was prompt and efficient. Listening to our needs before installing. The camera is very good. So far we have no complaints.

Professional, friendly, knowledgeable service! The staff from beginning to end were courteous and conscientious about delivering a great product. Very glad that I have the system. The system is easy to navigate and very user friendly. Thank you all for your professionalism!

Vivint was helpful and quickly responded to my needs. From purchase to to installment my overall experience was excellent. I am very satisfied with my service and I feel very safe knowing that I have an reliable company provider security service for my family.

Love it. Now my family is safer than ever. The system is pretty simple and easy to use. It’s also expandable. The doorbell camera is easily my favorite gadget because I can see who’s coming to my home and I know when my packages arrive.

The Vivint experience has been sensational, to say the least!! Everything from selecting security system components to installation could not have been easier. The technician arrived as promised and did an excellent job!! I was thoroughly impressed with his work at my home. He was also more than helpful instructing me on how to use the system. I simply love the system and am completely satisfied!!

The technician was great and very thorough about each piece of installation and giving details about everything that he did. He also wanted to be sure that I approved each location of cameras and other things. Corey was a great guy and worked hard!

Everything about my installer was great. We asked him to remove his shoes and he obliged. He installed everything quickly and explained everything. My only issue was with the cameras. In order to have a camera in the backyard we would need to run wires up our wall inside our living room and poke a hole to feed it outside since it needs to be plugged into an outlet. We will not spend good money only to be left with exposed wires (inside or otherwise). Other than that, I am pleased with our install.

Joshua ** was our technician, he was on time and introduced himself. He went over everything we wanted for the house plus suggested a few things. Joshua was very polite, and professional and worked in a timely manner. He made sure everything was working plus went over all gadgets that we had to make sure we was satisfied and that everything worked accordingly. I would highly recommend Joshua to my friends and colleagues to install a Vivint system.

My tech was super informative. Thank you. He trained me on my system, made the best suggestions, allowed me to ask as many questions as I wanted and didn’t hesitate to reiterate himself. I feel a lot safer in my new home because of my installation tech.

I just had a Vivint system installed on my new home. From start to finish it was quick and painless. Troy, the tech, made everything very easy to understand and was very friendly. I would definitely recommend Vivint to anyone looking for a security system.

My tech was super knowledgeable and very nice. When I opened the door, he even waved at me which was a nice touch! He was a great guide through the process and understanding the contracts and financing. He got started and soon after, he was finished! Super nice. The panel is super user friendly and so far I’m loving it!

From beginning to end, we were satisfied with our experience with the Vivint techs and sales reps. We initially thought we weren’t going to go with anything, but the sales reps were kind & we wanted to at least hear them out. After going over our needs for home security & what their programs could do for us, we realized it was far more affordable than we had expected. The process did take some time, it was like buying a car, but not nearly as painful or expensive.

Vivint was kind, courteous and receptive with my alarm installation. The Technician who installed the alarm system and customer service representative were great. They were transparent throughout the entire process and did not push unnecessary items. I would recommend them for your alarm needs.

Alex and his manager Jonathan were completely professional and went out of their way for me and my family. They explained how everything worked until I understand the system. They went above and beyond what I expected. Thank you for their assistance.

Today I had my security system installed by Vivint. The process was fast and efficient. Dustin was very knowledgeable, he took the time with me, and explained every step that I needed to know on how to operate my security system. Thank You.

Technician was very polite and knowledgeable. Very amiable system is amazing, The camera clarity is great. Glad the camera is mobile. He walked me through the whole process. System is very user friendly. The app is just as friendly. Quick access and once again, easy to use.

Very respectful and quick and easy installation. Appreciate all the help and guidance. I was in a meeting and my roommate was there and they kept contact with me the entire time. I really appreciate all the help. I would recommend to anyone.

Our install went smoothly. The technician was very informative about the system's functions however he stripped the screws on our electrical panel and didn’t tell us so it was a hassle getting the rest of our services installed in our new home because he went first. But overall very satisfied with the equipment!

The technician listened to our concerns, walked us through what he recommended, we combined our thoughts and he got the job done quick. 10/10 overall experience, have already started recommended to others as safety is a top priority in the times we are living in.

I just sold my home, and went to put in my cancelation of the account and they told me that I have to pay $400 in order to cancel my account because I am in some contract until 2023. I bought the house in WOW 6 year contract. Who does that to their customers. So to tell me that I would not recommend this company!!

Overall I am satisfied with the customer service and equipment. Didn’t give 5 stars because I got a soft hit to my credit twice because I had to redo my finance paperwork because my name was spelled incorrectly the first time.

Everything I was told about was a lie.... Was told they were compatible with my system I have now. Lie.. Told me they could install my door bell... Lie. Out of the whole system the only thing that was installed was the motion sensor which is pointless when you have a Cane Corso that's is 110 lbs that free runs the house when we're gone and the two door sensors. The whole system is absolutely garbage. Please come uninstall your ** and do us all a favor and drive this business in to the deepest hole in the ground and forgot about it....

Sergio called and let me know when he would be at my home. He explained the equipment and offered valuable suggestions for my home. Sergio was knowledgeable of Vivint problems. He was concerned, considerate and a good listener. I would highly recommend him as a technician. I can see he is a valuable asset to Vivint.

Call the Vivint hotline for more information. Enjoy the best in the industry. Experience the awesome features and top of the notch security system that gives you and your family the peace of mind. This is the best gift you can give your family!

Great service and fast installation. The app was very easy to learn and use. Has the option to personalize your system the way you want to. Definitely recommend using Vivint for your home security and totally worth the investment. My family and I definitely feel safe and protected.

My tech guy did a really great job. He was very knowledgeable at knowing the products and what they consist of. I would definitely recommend him to all family and friends. Also very friendly and pleasant. I’m very constable with my services and learned a lot from my tech guy.

Vivint was very professional and very fast. I would recommend them to anyone. The experience I had with them foremost the best of Highway in a company. If I had to do it all over again I wouldn't change a thing.

From the start with Nic being my sales representative this process has been super smooth and easy to work with. Nic was very knowledgeable and helpful with answering all my questions and getting us the package we were looking for. Then the installation team Gavin and Brayden were amazing, quick, friendly, and super helpful with all my questions. Would highly recommend this company.

Harry was our rep. We already have Vivint at our home in California so we knew the product was good. Harry was professional, personal and very knowledgeable. He talked us through setting up a system here in Arizona and made sure the 't's' were crossed and the 'i's' were dotted. Love our system.

Highly recommended. The quality of the equipment and the great customer service, exceed my expectations. It’s worth the switch from the previous provider. The technician took his time to make sure everything works properly and to explain everything in details.

Tyler was very helpful in setting up my security system. He went above and beyond to make sure all of my security concerns were met. Thank you Tyler for your professional and hands on approach. Definitely glad I chose Vivint.

The technician that did my installation was great and thorough with explaining the services and products. My only issue or concerns so far is that the app doesn't work on my phone. It doesn't load. So I can't access my service from my phone.

The technician was very friendly and informative. The camera system and technology is very up to date with great quality. I like how I can access everything through my phone. The price is reasonable considering they’re trusting you with their equipment. I highly recommend trying.

Installer was friendly, thorough, knowledgeable, conscientious and hospitable. He knew what to do and explained how to use the system. He cleaned up. He was encouraging and supportive. He guided us through setting up the account on our phones and how to use the system on the app. Before he left, he made sure we understood and asked if we had any questions. He gave us his contact information as well as customer support.

Vivint lied to me about the installation timeline. Lucky hours didn’t go as planned at work. When the installer came to the house great conversation and he was very respectable as we talked about it and because of him I went forward with the system. That my guy he deserve the raise. And when I called them to complain about it they hung the phone up in my face.

Technician was very professional and personable. Willing to take the time to explain in detail, the service, and how to get the best from what we ordered. He was very patient with answering the multitude of questions we had. We got just what we needed!

Super excellent friendly service. Fast and efficient. Explained everything thoroughly and frequently asked if I had any questions. Would definitely recommend to family, friends or just anyone! I feel more safe and have that peace of mind now. Thank you!

Very efficient installation and tutorial on system. Installer was courteous and very neat. He answered all my questions. He allowed me to observe the entire process while occasionally asking questions.

Both Jesse and Zack were just great and informative all the way through the process. They both did everything necessary to get our home set up securely. Would recommend them to our family and friends. Once they see how ours works they will want to have this system as well.

Franklin ** was the installer/tech that put in our system. I would strongly recommend him to anyone. Very knowledgeable and enthusiastic. He worked hard and did a great job. Kevin, a supervisor came to assist and monitor the installation. His input was very much appreciated.

Everything was installed in a okay manner. But when it came to the smart thermostat they wired it wrong and then they put the original one on and now I have no heat or cooling. And have to pay an expert now to come fix it. Because I was told a ticket would be put in and fixed the same day and it wasn't. And it is cold out.

Joe was great. He was punctual, patient, and informed us very well along the process. The monthly premium for this service is also very affordable. I will be lying less than what I pay now in my other home. Signature process is very fast so it didn’t take much time from me. Loved the Mobile application, very user friendly. Can’t wait to use this device in my phone.

Very clear high def cameras and simple and easy to use. The rep we spoke to was very kind and explained the whole process well. The installation was quick and looks good. Happy to have a home security system and not just a doorbell camera.

Customer service was good. Rep was on time and the instructions were easy to follow. The last homeowners used the service and it was easy to switch everything over. I really like how the smart lock and alarm pad is connected as well.

Eric was amazing! He was very informative and professional. I would highly recommend it to anyone looking! Our minds are at ease knowing we have a quality security system now! The entire install was done professionally and quickly with Eric walking us through beginning to end.

Vanessa was great. She was professional and knew what she was doing. She was knowledgeable about each product and quickly got hold of customer service to complete the sale of the services. She was a big part of why I decided Vivint was a good product.

Very good customer service experience today with the technician very funny and made that I had a good customer service fun. a happy guy. I hope have a great continue experience like I did today. He made sure everything was great

Confusing process. I received an email reminder that my set up was for 4/4, yet 2 different guys texted me 3/29 about different time setups same day. The guy who ended up helping me seemed annoyed with my questions when he called me even though this is all new to me. Not sure what is supposed to happen on 4/4 but I’m hoping I didn’t spend that money on a text message set up yesterday. Overall, once said and done, he activated my Vivint system and it seems to be working. Once I have my wifi installed I’m looking to hook up the cameras.

Our installation technician was fantastic! He came in, explained the entire process to me, gave me all the information about how the payment process worked, the financing information, and information on any additional services or equipment we may be interested in and the cost for each item. He didn’t try to twist my arm or upsell me on anything, and listened to my concerns about making my my home as safe as possible. We ended up adding a smoke alarm, carbon monoxide detector, an outdoor camera, and an additional glass break. He switched our plan around for us and ended up saving us money, which we really appreciated! He was patient and kind with my dogs as well as my 4 year old, who wanted to “help” him.

Lance was great. Explained everything great. He was quick and efficient. Definitely would recommend to any of my family and friends that are looking for a home security system. Great price and I have every window and door covered. Got two smoke detectors and a carbon monoxide detector put in as well.

Hello, my technician that did my activation today was great and professional. She was punctual and thorough to say the least. Explain everything well and I would recommend her to anyone. Great job! Hope I can get her again, she had great people skills.

Technician was very friendly and professional, he installed the equipment in a timely manner and had very little to no damage to walls. I would definitely recommend Vivint to any one looking for a great service and professionalism. Once equipment was installed technician guide me thru on how to use system.

The system is user friendly. The tech guy who installed the system is friendly & answered all our questions. He explained how the system work. He help us how to navigate and how to set up the thermostat if we are on vacation. He showed us how the system work on our phone.

Blake was outstanding! Very friendly and courteous, was willing to engage in a few conversations while he was working, and the install was perfect, and the instruction that he gave me to work the system was easy to follow. Thanks for everything Blake!

This company is so friendly and professional and fast response. Also the installation was so great. I would recommend this company to family, friends and coworkers. The equipment is easy to navigate. The installer was very nice, knowledgeable and professional. He also provided me on how the alarm works.

We have had our security system for about 48 hours and we are really impressed by the camera quality. The technician that came out and set up our system did a great job and explained everything very well. She answered all of our questions and was very thorough. Very happy so far!

Bobby was punctual, courteous, knowledgeable, and patient. He made meaningful suggestions and walked us through the whole system. Highly recommended. He didn't try to oversell the product and discussed the need and reason for all the components. He is an asset to the company.

This was just the best experience. Very professional and knowledgeable of everything. Everything I asked he was able to answer. There was no pressure to purchase any extra products either. I would continue to use Vivint at my home and my rentals.

Charles was great, he took the time to explain all the equipment. Even know it was late. His installation was very professional and his attention to details was top of the line. This is the reason we gave five stars....

It is a good service and safe and efficient. I recommend it. You feel your house safe and family. I love this. You can monitor your house wherever you go. I feel safer going on vacation now than before. Thank you

Gavin and Brayden arrived within an hour of our signing up for Vivint service. They performed our installation - quick and easy - and Gavin provided simple instructions before departing. Very seamless change from our previous security system to Vivint, all done within a few hours.

Just recently upgraded to a new alarm system. I got the smart hub with the video doorbell and the sensors throughout the house. Amazing service and on time appointment. The system is great and very user friendly. Technician was very knowledgeable and helpful in setting everything up. Highly recommend to anyone wanting a family and user friendly alarm system. Very affordable as well. This system is awesome.

I love the updated features that Vivint offers. We had a security system that was outdated and in need of an update. Zo answered any and every question that I had during the installation process. This system offers the security that we need.

From application to installation the process was fast and flawless. Roden the technician, displayed his professionalism in his work. He is knowledgeable of the system and answered all our questions and concerns clearly. I will definitely recommend Vivint to my family and friends.

Amazing, professional, and very prompt company to work with! I am very pleased with the products and services that I received! I will recommend Vivint to my family, friends, and colleagues. I’m happy to now be a part of the vivint family!

The installer was amazing. Extremely knowledgeable, professional and I had an all around great experience. He cared about my personal property when installing the equipment. Everything was squared and installation was quick, neat and clean. He explained the system thoroughly and made me feel confident in using the system before leaving. Thank you for the outstanding service!

The down side of this company is I was told it will ONLY be a soft pull to my credit & it wasn't until installer came & told me it will be a hard pull & not to mention I was promised a free camera which I NEVER received & had a promo & I was told to let the installer know so things could be adjusted and that was also a lie. I dislike the fact I was misguided just for their product to be sold. Installer was very nice & understanding. Customer service/sales is why I gave 2 stars. Don't lie to a potential customer & not stand by your word!

Devin was on time and very professional. Went thru the whole system with me To where I could operate it by myself in minutes. Installed and added camera in a professional and timely matter. I thought he was the man.

All personnel were friendly, relatable, focused, and knowledgeable. The two camera system is clear and in color with easy to view options on your keypad & on your phone. I like that the package also includes two glass breakage sensors as I have multiple rooms with windows.

What got me to change was the camera on the base screen and the 30 day recording time on the cameras. Comparable monthly cost. Sam the salesman was up front and answered our questions. Got the service started same day. Had to wait a week for previous service.

Other than a minor oversight there where no issues. Everything works properly, and our installer went over everything with us and helped us get set up and answer every question me and my Wife had. He did a good job.