Vivint

Every step of the process was absolutely wonderful. The salesman did not pressure us to make decisions and was very informative about Vivint and all they have to offer. He was very personable and friendly. The installation was such an incredibly smooth process. The technician was considerate and knowledgeable and went above and beyond! Everyone explained everything really well. I would absolutely recommend Vivint to friends based on how well we were taken care of by the salesman and installation tech.

Salesperson was really solid and walked me through everything I needed to know. Him and the tech were also very communicative and talked through what would be installed, where it would be installled, and how. I was surprised with how quick the overall process and installation works and I’ll definitely recommend to my neighbors and friends.

This was a really good experience! Aaron was professional, informative and a really good guy! He installed all of our equipment and explained all of the functions so that we knew all we needed to before he left. He also climbed up and down the ladder several times as we were a bit picky on the camera angles. He never complained or showed any annoyance.

Technician was very professional and knowledgeable did a great job setting my system up. He got to my house within the allotted time. Would recommend to friends and family. System is working great thanks for doing a great job. Technician cleaned up after the was done and left my house as he found it.

Our technician was very professional and quick with the installation. He explained everything to us in great detail and he answered all of the questions we had. He was on time and courteous. Would definitely recommend! He also provided excellent customer service. There were no issues with the installation process. Everything went smoothly.

The installation went well though there was some technical issues that made it go long. My tech was great though. I feel much better about the features this system offers compared to what we had before. It will be great for our Airbnb. The monthly price adjusted during the installation which I didn’t like but overall we’re satisfied.

Technician went above and beyond making sure we understood the ins and outs of system as well as made sure we were satisfied with camera locations and angles. Technician also explained in details what the warranty covered if I choose the opt in. So far pleased with service and cleanliness of both sales and service tech.

They were fast and efficient with installation. The two men who sold and installed were very nice and friendly. The only thing I would like to have more is education and or training on how to use all of the services. I would definitely recommend the company to others. They have a lot of nice products.

Satisfied with sale and explanation of equipment. I do have a small whole in wall was not made aware of and wish somehow it could be fixed. It's very noticeable. Satisfaction with end result of install. Salesman and technician very professional friendly. Now need wall fixed. Can It be fixed? Noticeable and looks tacky.

Vivint has been very accommodating and helpful. I am happy to recommend them to everyone. They use the best up to date equipment. Non intrusive. You don't see it unless you look for it. I'm very happy. Give them a try. You will be glad you did.

Our technician advised when he was on the way within the time frame. He was knowledgeable and courteous and quickly helped us configure the installation we wanted. Total time about 4.5 hrs. He provided a thorough review of the details of our system and patiently answered our numerous questions. Topnotch professional.

Put back door sensors in wrong. Sent out new sensors, expecting me to put them in. Call the council the subscription of service that I just signed up for one. Customer service told me I was too late. I couldn’t do it. I called eight different times. Finally the last time hopefully it went through. They give you the runaround. I would rate them as a failure of a company. I would never advise anybody to go with this company. You called to talk to somebody they put you through somebody else. You ask for a supervisor once not available.

Francisco was excellent and he is great at his job. He was on time and ready to do his job. He knew what he was doing and express his expertise. He was organized and had a game plan. Never to say that he is bilingual which is a plus. Overall I am very thankful for job well done.

The technician who set up my equipment, Roxanne, was very helpful and efficient. I was given clear instructions on how the equipment works, with step-by-step demonstrations. I was also given a clear understanding of the fee's breakdown with no hidden charges within the agreement. Easy to use system, and I would recommend Vivint to potential customers.

I like the way the system look, and I like the chimes. And yes, I would recommend it to a friend.

My technician TJ was amazing. He was very professional and answered my many questions. He is very knowledgeable about the product and explained each thing he was going to do before going any further. He verified that I understood before proceeding. I am very pleased with the ease of use of the product and knowing my home is secure.

I purchased a smoke/carbon monoxide detector from them as well as my security system. On the night of day 2 the alarm kept going off keeping me up all night. They had someone come out the next day who said it was a defective model. I didn’t want another one I just wanted my money back for it and it taken off my account. The service tech called it in and said they should be sending me a return label via email and once they got that I should send it back and get reimbursed for the amount since it was within the 3 day allotment for returns. It’s been 2 months and still waiting. When I call I just get nowhere. This company is a scam. Once they get your money they don’t care about you anymore.

The sales rep Ariel and installation rep DJ were the best representation of Vivint that you could have. They know the products and seem to help their coworkers. Ariel completed everything with me then answered questions for my neighbor to help improve their security. DJ arrived then let me know that he wouldn't be able to complete all of the installation due to the late hour. He made sure that it was OK with me and we setup a completion day and time. Being thorough and truthful is a great attribute for people in general but more outstanding for a tech.

Our experience with Vivint could not have been better. Our salesman, Bridger, was professional and comfortable to talk through the system with. The system was installed within a few hours of buying the system. Pat, our technician, was efficient in the installation and walked us through everything to make sure we understood. Both the sales and install process were outstanding and we would recommend to anyone.

I met with a Vivint rep Saturday morning right before leaving for the day. I signed up to have everything installed Monday. We unexpectedly had to move installation to Saturday before they switched areas they were working in. The tech came just before 10pm and was able to get everything done for me! The only thing I would maybe say could improve is the cleanup after drill holes and cutting wire for installation. Otherwise it was great!

The overall experience with the company was great. Great customer service coupled with an amazing home security system. If you are looking for a product that is cost effective and user friendly, definitely utilize Vivint. I am very satisfied with my investment and am confident you would be too! Give them a try!

Salesman was very knowledgeable and transparent. Very kind and respectfully answered any questions we had. Offered many options and was able to inform us of all items, equipment, and payment terms. The tech was able to install all of the equipment with same day service. He was very professional in attire and attitude. He was able to proficiently walk us through how to use the system and answer questions with knowledge and confidence.

Vivint Security System really is the best security system you can invest in! Clear cameras. We had a break in 2 months after moving in. It could have been a horrifying experience if my son hadn't walked in or the predator right in time. With Vivint we really feel so much safer now! The staff was so polite, concerned, compassionate about my needs and safety concerns. The installer came right away and installed the equipment. Showed us and helped us get all set up! This security company is the best! My family is really pleased and now we have no worries! Thank you Vivint! I highly recommend!

It was great my only suggestion would be when showing up and getting everything set up that it would be the same day within just a few min. I got everything thing except the door lock and the cameras. The technician gave me many options for dates and time. I just wished it was all done on the same day.

Manny was very nice. He is good at redirecting questions he doesn’t want to answer like monthly service cost until he’s finished his presentation. It did frustrate me a bit but I was having a good day so I allowed it. I’m still in the trial period so we’ll see if we keep it.

Everything went ok but the technician installed Everything but didn't clean up after he finished. Left stuff everywhere. I had to clean up all his mess. Really didn't appreciate that but everything work well so far. Salesperson was cool just the mess left but I guess that's what happens when you do rush jobs.

Diego and Tony were friendly and professional. They made what could of been a stressful situation very manageable and worry-free. Tony was detailed oriented when placing the internal wire for the exterior camera. Diego made sure a package was created for what was best for my house. There was no sales pressure when selecting items.

I was setting up new service with Xfinity and Vivint is one of their "partners." I listened to the sales pitch and scheduled a home consultation. I'm so pleased with the system. My teenager and I love the app, the cameras around my house are awesome and have an original sound effect that we chose for alerts. I would recommend Vivint as a great choice for home security.

Setting up the system only took about 10 min via text followed by a brief 1 min call. Very user friendly and I love all of the features. I’ve had Nest at a previous residence, but Vivint seems to offer much more. I like that I can combine my alarm system with my cameras and pay a reasonable price.

We had Vivint security system installed and are very pleased with installer and ease of use. It is everything that was promised at time of sale. The gentleman who installed the system was efficient and very knowledgeable of all his equipment. I would recommend this business. He was on time and worked in the horrible 110 degree heat in the attic and took no breaks.

I would highly recommend Vivint for your home security needs. Karim went above and beyond to install our system. He spoke with me the day before to arrange the installation, even though I would be out of town and it would add an extra burden on him. He communicated with me and sent documents between my three flights on the day of the installation. Very impressed!

Original Technician failed to show up and when I called Vivint about it they promptly sent a different technician. Thanks, only thing is I didn't like the way he ran that wire to the panel. I also see the wire on the backside in the garage. It's tacky looking but I didn't see it till after he left. Last panel I saw no wires. I think I would have driven a hole to feed the wire through. Other than that, I'm satisfied.

The tech that came out was kind, courteous and very knowledgeable about the equipment. I was very satisfied with the tech services. I would recommend the services to all my friends. I feel very safe now with my new alarm system. A very satisfied customer. Thank you very much. My overall satisfaction 5 star.

The Technician was great and very helpful. I would really recommend to my neighbors and friends. My wife was a little skeptical at first, however, definitely warmed up to it as the Technician was explaining line by line how everything works. He even helped us load the app and everything. Great service!!!!

I’m very bad with names. When our installer came. He was very polite, friendly and patient with us. We are not tech savvy, but thanks to Francis we are just a little bit more savvy than before. I want to thank everyone that talk to us and help get set up. Gage, Ashton and Francis.

The service tech, Dillian was amazing. He was very thorough and helpful. He was knowledgeable about the systems and policies and made sure I was comfortable with the system. He explained what he was doing the entire time and made sure I knew what work he was completing and how long it would take.

Samuel M was our sales person and Daniel was our Tech. They both did an excellent job and I am very impressed with the Vivint system. We are looking forward to having peace of mind regarding our home security system. It seems very easy to use and intuitive for everyone in our family.

Everything with Vivint has been smooth. They were amenable to price negotiation. The installation guys were great, fast, friendly, and easy to work with. The system itself is simple, intuitive, and high quality technology. The products are clean and look nice in the home. I highly recommend Vivint to others.

Thank you for installing my security system so quickly. It’s easy to use and it’s very cost effective. Now I feel safe when I’m in or away from my home. Awesome work and technician was super professional. Can’t beat the price and the quality of the cameras and the keyless entry is a great time saver.

I just wanted to say that I love the system and Colton who installed it was awesome. He worked super fast, effective and professionally! He definitely knew what he was doing. I will recommend Vivint to everyone I know. I give the whole experience five stars for sure! If I ever need a system again I will be calling Vivint.

The presentation was great and I was pleased with everything that was explained to me. I'm looking forward to the savings. This should also bring value to my house. He was very knowledgeable about everything and I was impressed with the presentation. I'm looking forward to seeing how much I will actually be saving once it is installed.

Wonderful experience, highly recommend, Jon explained everything clearly and concisely, Sam came to install the system the very next day and had everything set up efficiently. The cameras all have clear and crisp video for reviewing the events that take place. The system hub and app are both easy to use and very self explanatory. Videos and help desk tools are all readily available if assistance is needed.

Sales rep & installation crew were exceptionally professional, personable & knowledgeable. Was very satisfied with experience. Sales rep took care to explain everything & answer questions. The videos showing exactly how everything would function & deter crime helped visualize the product in action. Would definitely recommend product to someone else.

Kyle was great and very knowledgeable. He was also very helpful and courteous. He went above and beyond to make sure I got everything I needed and explained everything to me. The install was supposed to take 4 hours and he did it in two. Very professional and polite. I would definitely recommend him for any install.

I am a new customer which I had multiple questions on app setup and felt tech didn’t know much and kept calling mgr. I felt rushed by both and still have questions on how some of the devices work and how to set them up to work for my needs. Not a happy camper at all.

Yes my installer was very excellent and informative. He provided all of the information on what he was doing and show how to work everything. He made I knew about the equipment before installing it. He was kind and mannerisms was very good. I am very satisfied with him as my installer for today.

My Vivint rep was so nice and honest. Very knowledgeable. The tech whom installed our system was super fast, very nice, Knowledgeable. The system itself seems very simple and easy to use. Good quality and worth every penny. Price actually was not bad at all. I would highly recommend this system. Very easy to use and install, etc.

We were contacted on our doorstep about replacing our ADT wireless security system. While the timing for the meeting wasn’t ideal we appreciate the added security features (front and doorbell cameras) and the more discreet door sensors. Both the salesman and the install technician were pleasant and respectful while in our home.

There was some issues with installation due to switching from adt to Vivint. Sensors wouldn’t calibrate and the auto lock on front door was not working properly. Installation tech was on it with all the issues that came up. I can tell he wanted to make sure we were satisfied with the service. He stayed in contact whenever he did leave letting us know when he would be arriving and keeping us informed with what he was doing to fix the situation.

Purchased a home security system with Vivint. The salesman Gavin was very professional and the installers were able to get right to us the same day. I would highly recommend them. The products are of high quality. They explained how to use the products and did a follow to make sure we had no new questions.

The installer was really nice and was thorough. He provided me with the details in the system and prepared me for the installation. I’m a happy with the equipment and the apps thus far. Looking forward to playing with all the options. Customer service is wonderful. They have answered all my questions and have been very responsive.

We met with Sebastian to discuss options. He was friendly, clear, and concise. We ended up going with the security system, and the integrated Solar option as well. The Solar sales rep (who was able to meet with us the same day) was friendly too. The security system was installed the same day and the survey for the Solar happened the next day. Very happy.

Everyone from the representative who set me up Brayden was amazing and did great getting me such a sweet deal! The technician Fernando is very efficient and great at what he does. I just started my plan however, I already feel part of the community! I look forward to feeling safe and secure in my home with Vivint.

I had a very pleasant experience with the whole process. It was super easy and didn’t take long. The price was great also. Can’t wait to get my system installed and feel safe. I did sent a lot of my friends the information so they could take advantage of this amazing deal y’all have going on this week.

The sales representative was professional, knowledgeable, experienced and helpful. The installer was also professional, knowledgeable, experienced and efficient. They both were able to answer any questions and were both polite and courteous. I would highly recommend Vivint for all one’s home security needs. I believe they offer the very best protection and security as compared to other home security systems.

Yes, I would definitely recommend this service to a friend. My sales rep, Thyrone was awesome. I absolutely could not say no to him. He was great! Also, the technicians were efficient and very helpful and knowledgeable of the product. We are looking forward to enjoying our new security system.

The sales team member was great and informative. He was a little vague when speaking on certain prices, but overall very knowledgeable and represented a great product well. The technician that installed our cameras was professional and Quick with installation. The technician was very informative when going over the product and was able to answer all of our questions.

Keith the installer was great and did a fantastic job. His profession was over the top. He made sure that the system was working properly. He showed my wife and I how to use it by the panel and the application on our phone. He cleaned up after and left nothing behind.

Jorge ** came today To install my new system. He was awesome! He was very helpful and not pushy to get me to buy extras. He answered all of my questions with knowledge and said if I had any more questions feel free to call him. He was so great!

The quality of the video is so much better than my previous provider, the technician was knowledgeable and so nice and took his time providing me my service and installation. Although I left my other security service with still in agreement with payment. I still think it was worth it. I’m looking for clarity, quality, and protection of my home. Not blur vision and not feeling safe.

I don't remember his name but he was extremely nice and explained everything very well. He installed everything very quickly and made no mess. He walked me through the process of setting everything up and also showed me how to remove everything when we eventually move. The app is also really easy to use and straightforward. I am extremely happy with how today went and I can't wait until my husband gets home and hears "You are being recorded." Hahaha

Tony came in and did an outstanding job!! Very professional, proficient, and knowledgeable of his job. He installed our equipment fast and on point!! This is my first time having a security system in my home, it has only been less than an hour since the install was complete and I am very pleased. Definitely will recommend this to my family in NC. P.S Give him a raise ASAP!!

This was the best experience ever. My tech was punctual & knowledgeable. The system is simple to run. My 60 year old mother grasped the concept with first training. The cameras are amazing. The smart thermostat is everything. Get the system. You will not regret it. Especially if you have kids it makes everything so easy.

Charlie who was our sales rep and Connor who did the installation were both professional and friendly. They answered all of our questions, set everything up, explained everything to us when it came to using our home security system along with how the billing works. I would recommend Vivint to all my family and friends. Couldn’t have asked for a better experience.

This was absolutely a great experience. Landon came to my door, very professional, and even came back when I asked him to wait a few hours we had a great chat and he helped me pick the perfect plan for me and then Jason came to install it within an hour. I’m up and running and absolutely love the system. Great job, everyone.!

I recently had the pleasure of engaging with Vivint's exceptional services, and I must say, it was an outstanding experience from start to finish! From their cutting-edge technology to their top-notch customer support, Vivint exceeded all my expectations. First and foremost, the installation process was smooth and hassle-free. The Vivint team arrived promptly and displayed a high level of professionalism throughout. They were well-prepared, efficient, and ensured that every aspect of the system was set up perfectly to meet my specific needs.

The people were great, they worked really hard until 1 am. Great price and love the product! The video and images are so clear. I don't have to deal with solicitors anymore. I always know who is at my door. It helps us know when the kids get home. Love it!

Customer service has been excellent. Installation was quick and Andrew remained professional. He made sure everything was clean before leaving. Jeffrey was also great and made sure to explain all the benefits Vivint has to offer. I would definitely recommend the product. Double bonus if you end up with Andrew and Jeffrey.

The service I received was over the top excellent. The products are a very good quality. The cameras grab a very good quality video. My installation went smoothly and my technician was very helpful and informative. I would recommend the service to family and friends any day. I look forward to having the set for years to come.

One of main reason purchasing the system was we really liked the smart door lock system. Purchase the package to later find out that we couldn't install one due to our door not having a deadbolt lock when the tech came to install. The salesperson should have covered these kind of basics to the customer. Especially given the fact that was the door he knocked and walked through to come inside. We had every intentions of returning them but the tech Dalen was so kind and professional we decide to try it out. I still have one more day so we may still decide to return them. Rather pay more money to deal with honest people.

Michael came to my house this morning to activate and set up the system. He also helped to replace the old chip in the panel, fix the offline camera and loose panel cover. He walked through how to use the panel system and the Vivint app. He is so nice, patient, and professional. 10 out of 10 sure.

Tony was fast respectfully and knowledgeable. Not much more to say. Only one day with the system and I'm happy with it. A1 service, Tony said he had any years of experience and it showed. Thank you for the speedy install.

It was a quick process from the time I engaged in a chat with the online representative, to a sales representative reaching out for the package I prefer, to the installation. Our Smart Home Pro - Richard **, arrived on time, was professional, and provided guidance and clarification on a lot of things as he worked with the installation. He offered things related to the service but was not hard selling. I am happy with how things are and I look forward to a great relationship with Vivint with my security system.

It was a good experience from sales to install. Nice security system. You get what you pay for. The more I look into the better I am for it because it will make it more clear to the person who has been there before and who is there to see

Being a single girl coming from the East Coast, Connecticut to THE Lone Star state of Texas security is Definitely a priority. Everyone's From my sales rep to my technician who helped me get started was friendly. Knowledgeable, efficient, transparent especially Regarding pricing I definitely felt like I made the best decision in choosing Vivint as my security provider.

Both the service and installation folks were very professional. Everything was done in a day. They did a great job in a timely fashion and combined provided a superior customer experience. One hundred percent better than the other guys that I care not to mention. Would strongly recommend to friend and family alike. The system is state of the art and yet simple to use. We love it.s

Pabalo and Ann were very awesome representatives of your company. They were both very informative about what the company has to offer as well as what I should expect from Vivint. Pablo was not too pushy and was very respectful as a salesman and Ann had patience and was very polite with all questions that we had and answer them thoroughly. I am definitely glad that I met these two individuals while getting service that I’ve been wanting for a while. Great job to the Vivint team.

The sales rep and installation technician were both very helpful and professional. They answered all my questions and did a great job of explaining the financial side and operation of the camera system.

It’s been less than a day, but so far so good. Sales and install were great, now getting use to our new security system. It has all the bells and whistles we were looking for, and is fairly easy to use. Cameras are high quality and panel is a big improvement from our previous one.

OUr time with the Vivint sales rep and installation technician were great, Styles was very thorough and full of positive energy making the experience a good one. The team was accommodating and install was quick! I definitely recommend Vivint. We feel protected from their equipment and it’s user friendly. Thank you Vivint for your support.

The representative that came to the house was super friendly and upfront. We got a next day appointment which was not an issue. I was a previous customer about 5 years again and the services they now offer are even better. I would highly recommend them. The representative followed up to make sure the installation was successful. Thank you Vivint.

Sergio was a phenomenal installer and teacher. Was in and out within the hour and I feel in total control of my home security. I would recommend this service to my friends. The system and the service are top notch. Security emt and fire are only a button's touch away all controlled on a nice panel in the house with a great display or on the app from your cell phone.

He was very kind and very professional. He was also very knowledgeable about his job. He did an outstanding job on installing my system. He let me know when he was on his way. We talk about how I could if anything happened to my system they would fix it. We talked about the importance of having insurance. I am so glad he told me about it. Thank you so much for letting me know about my system.

On time and installed system. Insured all systems were up and running correctly. Went through the correct actions to insure accurate verification. Would recommend to friends and family if they are ever in the market for home alarm system. Visual inspected areas to insure cameras were placed in areas that provided max coverage.

I must be honest, I never thought I would switch from Brinks to Vivint but with the presentation Daniel showed me on yesterday and the quality of what I was shown as well as the facts with the affordability!!! How could I not switch? The professionalism of Daniel and my tech Justin was amazing! The package I got with Vivint is A plus!!! No way Brinks can compare with the crappy service they give. I’m Vivint for life!

The tech Summer was so nice and quick with installation and made sure I knew how to work everything. Dario was also very knowledgeable and was respectful and made sure I knew what I was getting when looking through the products. All of the equipment is very new and looks great in my home.

Jake our sales rep and our installer I can’t remember his name were both great. I can’t recommend Vivint enough. Very easy and seamless setup. Jake was a great sales person and very personable. Our installer was very friendly and walked us through everything. He was equally as great. I wish I could remember his name.

The experience with your workers were outstanding! Explain everything to me. Personally they were all awesome and they treated me with tremendous help care and patience. Wow. What else is there to say. The person who did come and install my equipment were very hands on, friendly and kind.

The sales rep was kind and knowledgeable. He took the time to listen to my concerns and answer any questions I had. The techs were professional and friendly. Overall it has been a good experience and I am happy that we chose to use Vivint over another company. We have used Vivint before and had the same experience. This is a good company and I would recommend them to others.

Came recommended through our utility and services concierge on our new home. Installation was easy and quick after the setup instructions from the technician were easy to understand. The way the panel and safety measures work was simple yet effective. Compared to other security options the cost for Vivint is worth it at a great price. Greatly recommend.

The team was incredibly responsive! Jonathan did an amazing job informing us of our options and the customer service was amazing! We are thankful for the time and effort! Thank you for all of the help! Please be sure to inform Jonathan of his kindness and how much we appreciate him taking the time to go through the entire process with us. You can tell he really enjoys working with customers and knows how to take care of them. He would be great working as a team leader if he is not already in that position! My husband and I are very grateful for all the information he provided and feel confident in protecting our family.

Sales and installation was a good experience. Salesman was knowledgeable and answered all of my questions. Installer did a very clean install and was pleasant to work with. He relocated a couple cameras that I didn't like without any issue. Quality of video looks great and I'm looking forward to using the system.

The tech did a professional job installing the system. He was friendly and did a good explaining how the system works. Additional he cleaned up before leaving. The system works well and the camera for the back patio was a good addition. I also purchased the extended warranty to eliminate any out of pocket expenses in the future.

The guy that came out, I believe his name was Michael **, was excellent. Super nice, gave me an 20 min warning before he arrived, and explained everything I needed to know about the system. I had a great experience with the set up and look forward to using this system.

Sacha was the sales person super friendly, Very informative great communication. Mike was the installation technician and he was incredible and efficient with what he was installing. Everything went well and they both did great. The experience with Vivint was one of the best I’ve had with any company in any industry.

I was not told in advance about $7 service fee per month for repairs. Installer removed it. Installer and second person were here from 12 to past 7 pm. One bedroom window, garage door to outside not alarmed. Camera and motion sensor in backyard not working yet due to internet issues. I was told I would be called next week for further work. Installers were polite but did not keep me in the loop as problems developed. I need to purchase 4 non wired fire alarms as previously wired ones were not replaced in all 3 bedrooms.

Caleb did an awesome job! Any questions we had he answered them! He did everything in a timely manner! Caleb also explained thoroughly how the system works. I will highly recommend Vivint to anyone I know. Vivint also makes the non-tech savvy customer comfortable when using a Vivint security system.

It would be nice if the installer would let the home owner know when they are entering bedrooms and leaving doors and/or garage doors open…especially if there are animals in the house that are strictly indoor animals. Also, it would be nice of the installer to clean up their mess and to not walk in the flowerbeds stepping on the flowers. Not completely happy yet but in time I’m sure I will be.

Technician was very professional and knowledgeable. He answered my questions in a way I could understand. Explained the process thoroughly. Very pleased. It did not take him long to complete the installation. I would gladly recommend this technician for any other installation that may be needed. He arrived on time and went straight to work. Very personable.

Brad was quiet, efficient, cleaned up after himself.. I felt bad that they sent him so late in the day.. it was like 5 pm and he was working until after 12 midnight.. I feel his appointment should’ve been rescheduled so he could go home at a decent hour, we felt bad for him although he never complained and did an excellent job…. Felt it wasn’t fair to him to be here until after midnight…

All the features are amazing and very convenient. Everyone that we worked with was great! The smart home features will make using our security system so much more convenient. We would recommend Vivint to anyone. I think it will be much better than our ADT was. I'm so pleased how everything was so smooth and we will definitely be recommending our products to our neighbors.

Jaron was very professional and easy to speak with. He did not hide anything about the service. The Technician that arrived was very down to earth and installed everything. Install and description of all products were outstanding and easy to use. I had previously owned Arlo cameras and I will have to say this is the best choice and I wish I would have switched sooner. 140 degree camera angle and interior touchpad is just superb.

I had the most pleasant experience!! Lucas Perry and his coworker was absolutely amazing!!! They were very knowledgeable and inviting. I will continue to use Vivint and will recommend you all to all my family and friends. I LOVE my security system and Everything about it. My family feels so much safer knowing we have Vivint watching over us. Again thank you!!!

My experience was awesome. The employees were very kind, patient and knowledgeable. The installation was same day and very very quick. He knew what he was doing. The cameras are very clear and easy to access. He answered all the questions we had and showed us how to access everything we needed. Two thumbs up!

D'Angelo our salesperson was very informative, answering all our questions. Vincent the Installer did a great job. He was Quick and clean and help us set up the phone app. We are very pleased with our new security system. The transition from ADT to Vivint was seamless. I would highly recommend this system.

The salesman was very professional and friendly. He gave us all our options and we were able to build our security system the way we want it. The technician that came out to do the installation and set up was very professional and did a very good job. They were both very nice and a pleasure to do business with.

The team did an outstanding job setting up our system. They stayed until everything was up and running. There was a challenge with connecting to my internet so they came back to set everything up. The quality of the video footage is some of the best I’ve seen. I’m really enjoying the peace of mind that I can check my phone to verify my front door is locked and my garage is closed. Highly recommend Vivint.

Fred the installer was super friendly, and did a great job installing my security system. My salesman Mo was very knowledgeable about the product and was able to answer all questions I had. The system is super easy to use. The products are easy to customize for any home and I was able to get exactly what fit my home best.

Derrick was very nice and genuine, he made us feel as if we were family. Derrick was very professional and efficient. He made sure he explained everything. That way we know how to operate our security system. Nice. Nice. Nice.

Security system was explained in great detail. Very friendly staff. Quick and easy set up process. Package is tailored to your needs. Installation was same day. They walked us thru the whole process. Once set up they explained all features and helped install app on phone. Highly recommend it. Quality products for a great price.

The scheduling and people handling payment information kept dropping the ball. Had to keep scheduling installation over and over. People did not call me back. Terrible experience. However, the installer, Chad was truly exceptional. Knew exactly what to do and was very personable and professional. Fire your office personnel but give Chad a raise and some praise!!

The team at Vivint is very polite and professional. They have a great knowledge of the product and made the decision very easy. Easy to work with and a great product in general. Very satisfied with this company and their product. Answered all the questions I could come up with and made me feel very comfortable with it.

He got the system installed, yes. However, the morning started off with the tech arriving unannounced. The text saying he was arriving came in 15 minutes after he arrived. Then he proceeded to spend 5 minutes upselling me on all the products I told the person on the phone we didn't need. He was quick to install, but we didn't have much to install. The bigger issue is he left a mess. He acknowledged that he was leaving a mess. He left wood shavings all over my floor, and entryway, left our old door bell outside on the floor of our entry, left old equipment where my children could find it, he left trash from the new system and tore out the old system outside sign and just threw it on the ground. The system is installed and it works..but what's the point in having someone do it if you're just going to have to clean up after them anyway.

Hello my name is Arika **. I co-signed for my mother Jonnie Faye ** to get Vivint for her house because she is getting ready to move to Las Vegas on the 21st and will not be in Michigan. However she is the home owner of her property at ** but the tenant to be has Section 8 income restrictions and Section 8 will not allow camera systems. Also I just co-signed because she needed a system. I am currently about to be moving myself and want Vivint at my property I’m getting. I really don’t need this to affect me. She also wanted to cancel because the sales man guy did NOT let her know it was a 5yr contract. We tried canceling the 3rd day. They said they were going to send a link. We never got the link. Called and talked to 4 diff people. Got hung up on 2xs. No call back or anything…. Just rude.

Taylor was professional and guided me through all the steps to work the app and system. He also was very friendly to our pets and was not bothered by their licks. LOL. Looking forward towards finishing up the spotlights and front door lock. I’m excited to see how the new spotlights perform.

Was absolutely a wonderful experience and the technician was excellent. The equipment is amazing and I have absolutely no regrets about the choice to have the system installed. I am actually already considering adding to the system. As my wife and I continue to play with the system we are continually impressed and can’t wait till we take another vacation and really put the system to the test.

Not only is the equipment amazing the customer service was excellent. Jeffrey took care of us and made us feel comfortable during this process. Not only was the service excellent but it was also Shockingly fast. Our technician arrived at our house within minutes of us concluding the contract/paperwork. Summer was our technician. She was prompt and very pleasant. She was in and out in no time. She described the entire alarm system to us and she even fixed our door jam.

We had our security and smart home equipment installed today and it went very smoothly. The Technician was very knowledgeable and upon completion walked me and my wife completely through everything and made sure we had a firm understanding of the equipment we received. I feel safe and secure in my new home with Vivint! Highly recommend to anyone looking for a new security system for their home!

Easy to set up to purchase. Installer was knowledgeable, courteous and concerned about my home in reference to placement of cameras, sensors, etc. I am looking forward to ease of mind from the security system as well as ease of use in appears to be a well thought out design.

Sales rep, installer were friendly, polite and professional. Now this is my only suggestion. If, at an installation, the customer upgrades. And that upgrade would cause a deposit, please call it out to the customers. Now I should know that, but in the heat of the moment I didn't think and so a down payment was charged. A slight inconvenience as I didn't budget for it. But again I should realize or think to ask about it. So please consider having that made apparent before everything is signed. With that, I still am happy with the system (it's been only a few hours and I've already been notified of activity around my home).

James presented a good upgrade for our security system, we decided to move forward. Cheyenne was very professional and courtesy in installing our system to fit our needs. We really needed a upgrade alarm and cameras that can cover our property when we go out of town. James gave us an option that we need to give us a little confidence.

This was a very pleasant experience. The sales representative Jeff ** was very friendly and thoroughly explained the system to us making sure that we clearly understood the benefits of purchasing this system. The installer Krista was absolutely amazing. She was very professional and took the time to do a really good job with the complete installation. She also reviewed with me the system and all the functions making sure I knew how to navigate it. She was very neat and really cared how the cameras, and etc were mounted. I’m very pleased!!!!

I am very impressed with how crisp the video quality is and how the live video pulls up right away when selected on the app. I feel much safer knowing that we have top-of-the-line security watching over our property. I would recommend Vivint to all of my family and friends!

I've been wanting to have some security installed for some time now and did not expect the entire process to only be a few hours. The installation crew went above and beyond. They helped me reinstall our Flag that had fallen during a big storm from this past winter. Very happy with the speed and professionalism.

Great service, heard my thoughts and concerns and gave me advice on his expertise, was attentive to my needs and concerns, highly recommend. Our technician took his time to explain and made sure everything worked accordingly and help me set up my automation to my house, was very friendly and very knowledgeable of his work

Our installation guy Mark was absolutely amazing. He was helpful and kind. He explained everything to us and made sure we understood everything. He told us about other home security measures we could take and didn't make us feel pressured to saying yes. He was extremely respectful and made us feel comfortable with our purchase.

Shane called ahead and met my handyman. Although I live out of state, Shane explained everything and secured our VRBO, totally. He was polite and courteous and most of all, professional. Thank you, Shane **. He went above and beyond. He told me he would call me to follow up tomorrow to make sure that everything went ok with my other orders for other houses.

The process from start to finish was as easy and painless as possible. The selecting of devices was straightforward, and allowed for confirmation and changing what was initially decided on before installation. Installation itself was excellent. Very professional and knowledgeable technician, minimally invasive with any drilling that was required, and the end appearance is very clean.

Both the sales representative on the phone and my technicians were amazing. Very helpful. Would highly recommend. So far; the level of security seems superior and offers great protection, especially the views from the camera and doorbell. Really appreciated how thoughtful the technicians were with placement. Everyone in the entire process was kind and helpful.

I feel secure and I’m feeling much safer in my home. I like to do a better camera because it works even without Wi-Fi. I also like the emergency concierge. The panel is the best experience, I like it. My salesman was very informative and he made sure I understood all of my agreements and equipment.

The salesman and technician made the transition to reactivating my Vivint account quick and pain free. Got it back just in time too since there have been quite a bit of break ins lately and frequently. I had to reschedule my appointment a couple times and they were able to accommodate me easily.

Christina was friendly, knowledgeable. Was able to use some of the things I already had. And she did leave all of my hardware from ADT. On the survey I did when she was here. I put no to that question. I read it wrong.

Installation technician was fast and efficient. Was helpful in showing us how to navigate through the phone application as well as going through the indoor panel. The cameras look very clear and the speaker system is top shelf. We are very satisfied with the product. 5 Starts to the technician and to Vivint.

Daniel did an amazing job!! Excellent customer service!! Hope Daniel advances with this company!!! He had a lot of patience with us showing us how to use the security system!! Explained the system thoroughly so that we knew exactly how to use each camera. I would highly recommend Daniel ** to family and friends!!!

Kade was very knowledgeable about the advantages of Vivint over ADT! I was so impressed with everything I can manage on my phone not only security but lighting and thermostat as well!. Mike, installer, was able to get my system up and running shortly after I signed contract! He explained usage of system and was very thorough!

Brooklyn, ShaRae, Taite and Brandon illuminated positive energy and provided Top shelf representation of Vivint. My interaction with Brooklyn and SheRae was informative, professional and personable. Their knowledge of the products help me feel informed and safe. 5 Stars. Kudos to Taite. His focus and attention on my install to Every detail 5 Star. Taite answered every question with confidence, knowledge and patience. And now, Brandon 5 Stars! Kudos to his specialization skills, courtesy, and knowledge. I give credit matter the time it took to get the job accomplished they did it as a team. Immediate financial compensation for their awesome representation of Vivint and a job well done on behalf of this client!

Hassle Free installation by professionals, not DIY. Packages are catered to your needs, and monitoring saves you a bit on Home Owner's Insurance. Quick & Easy tutorials to troubleshoot technical issues without having to call a tech out. Financing was fast and the payment portal makes everything easy to manage. Highly recommend.

Our appointment, to have our security system installed, was set for a Tuesday between noon and 4. The installer showed up 4 days early, first thing in the morning. I had to leave work to come home. The installer forgot to install a sensor on 1 window and one of the sensors that he installed does not work. He also forgot to leave the yard sign and stickers. I logged in to do an on-line chat with Vivint and the person (Rowena K) just stopped responding after I explained what was going on. I then spoke to someone who spoke English as a second language and it took me 3 times of explaining before she understood what I was saying and I’m still not sure she did. Everyone, except Rowena, has been very friendly. I hope the relationship gets better but it has been a shaky start.

We had Vivint a few years back for about 5-6 years. The first couple years were good, no major issues. Sadly after we moved to our new home that’s when the issues began. Our equipment started to malfunction and we kept getting the run around with customer service reps. We decided to call it quits, I was certain to never be a customer again. Then came Ben and made a hell of a pitch that we just couldn’t say no. I’m on day 2 with new equipment and I’m happy to say that all the new updates are worth it. The 4k video footage is great. I’ll have to post another update down the road to ensure quality and customer service stays on point.

Alex and James were friendly and helpful with their service during the signup and installation process. I didn't have any unanswered questions. The system was installed with care and in a timely manner. They both made sure I was satisfied before leaving. The system is easy to use, as well.

I had a very good experience with my Vivint security system installation. The tech was very patient with my lack of knowledge of this kind of system. He explained everything to me in depth and answered all of my questions. I would definitely recommend Vivint to friends and family.

Liz provided a thorough explanation of the install process and explained the paperwork involved. She gave a thorough explanation on how to use the system also. She was really mindful about cleanliness and respected our home. She went over devices and made helpful suggestions. She explained how to get to and use applications needed for operation and install. Overall GREAT experience!

The install tech was very very knowledgeable and nice along the way. He explained everything I needed and was very professional. This is one of the best experiences I have had while getting an alarm system installed. He wasn't pushy or anything. Give that man a raise. My experience with other companies like ADT and Bribks was very subpar. Hopefully this is the sign of a great relationship with Vivint. I'm excited. Aw.

Excellent service from making an inquiry through installation. Technician was very knowledgeable and professional. Communication on my appointment was very good. Liking the fact the sensors are small and hidden in the frame. The alarm panel seems easy to navigate. I may add indoor and outdoor cameras at a later date.

Installer was awesome and provided great service and was very happy to answer all my questions. The install didn’t take very long and he explained in detail on questions that I had. He was a very nice young man and quick and personable. I recommend him for future add ons or installs. Thank you!

From start to finish the sales rep was very respectful, made everything super easy to understand, and showed more interest in what we needed/wanted rather than trying to upswell us. 10/10 would recommend to others. Sales Rep was John **. Technician was also top tier and stayed and completed the job even though she hit several roadblocks during installation. I couldn't have asked for a better experience for our first smart home security purchase.