Vivint Reviews

Happy about the speedy set up. Very sweet gentlemen.

It all started well. Then things started changing. We canceled the service. We were told by our salesperson and a representative from the company. They both confirmed that they would fill the holes were they drilled excessively large holes for no reason. They came 3 hours early for the uninstall, making my husband lose 1 1/2 hours of pay. Once all the equipment was taken down, they did NOT fill the holes. The technician said, "I’m not sure why they told you that, we do NOT fill/patch the holes." I am so glad of our choice not to stay with this company.

Very respectful. Very nice and understanding. A good listener. I’ll give him a 10/10.

Service was great from the representative and installer. Still going through trial period so won't give 5th star yet but as of right now it's great.

The salesman (Nikko) and the installer (Jose) had great customer service. They were very professional and were so easy to talk to. They are a great asset to the company.

Craig was awesome from the start. I saw a post about Vivint, next thing I know Craig knocked on the door. He didn’t try to sell me, just to understand the difference between Ring and Vivint. I felt from is Vivint was the better fit. Ryan the technician knew what he was doing and had it installed within an hour.

I had a fantastic experience getting my new system. The salesman David was amazing, friendly, and had a vibrant personality. They truly knew their stuff and did not miss a single detail. I also appreciated that the team came out immediately to start the install without making me wait. The technician was very good too, and I look forward to them finishing up the setup on Monday.

It’s exactly what I've been looking for from the amazing quality with the indoor cameras to being able to lock and arm my home.

We were incredibly pleased with both our sales rep, Aspen, and our technician, DJ. Both characters showed up and worked efficiently but were also true pleasures to talk to as our service and gear were getting set up. By the end, it felt like they were friends! I mean that!

Overall good experience. Didn't take up too much time and installation was fast.

Great customer service experience… Honest, fair and personable.

The amount of security options there are with this company will leave you in full control over your home. Not only the types of protective devices but also the control you have over a single device and how to work it. I can feel completely safe about my home now and in full control while I’m away.

I was treated so nicely by the two men that came to my house. The salesman explained everything to me and helped me to understand what I was getting and the technician did a great job putting everything together and showing me what I had to do. I rated both a five star ⭐️.

I've always wanted professional cameras, and I chose the right company. They were installed the same day, which I thought was very cool. They were all so friendly and provided instructions from start to finish.

Vivint service was far above expectations. Our installer name was Zachary and I couldn't say enough good things about him. He was extremely thorough and detail with explaining the service and making the process very smooth.

10/10 would let in my house again. Knowledgeable and fast.

Juan and the technician that did the installation were great.

Logan was on time, thorough explanation of everything and polite. Camera pictures are very clear and entire system very easy to understand.

Professional and friendly staff, so far so good. Everything was set up quickly.

My technician was very nice and pleasant. He was professional, friendly, and made me feel comfortable throughout the visit. He explained everything clearly and was very attentive to my needs. I truly appreciated his kindness and excellent customer service. Please continue the great work.

He was absolutely amazing, very helpful! I've been with this security company for a while, and they always deliver.

The salesperson Emmanuel was fantastic!! The technician Joseph was also fantastic!! I'm so thankful. 10/10 recommend.

Very helpful setting up and explaining. Was in and out in a timely manner. Very respectful. Definitely recommend contacting Alex!

Tim was GREAT! He was very professional and friendly. He took the time to ensure he answered my questions and that I understood the product.

Juan, and Ashton were Great. Very kind and respectful and gonna get you right ✅️

The whole service was explained well, and quickly processed. All questions were answered and we're looking forward to enjoying the newly installed system

Our installer Justin was absolutely great. He clarified questions I had and discussed options that weren’t discussed on the phone. Once everything was agreed upon he went straight to work, getting everything done within 4 hours. We could not have asked for a better installation.

He was a good person and helped me out how to use the app

I would definitely recommend the service to my family and friends. The technician was so helpful and did an outstanding job for us. We are overly satisfied.

I was referred to this security company by someone close and I was told I would receive a free doorbell camera, which I did not, even though I gave a referral code. They charged me $250 anyway and now I have to fight for a refund and wait 30 days. Also, the technician didn’t know what he was doing. He told me installation would take 3/4 hours…ended up being 6/7 hours out of my Friday and he still didn’t complete the setup. My thermostat is not even mounted or installed and now I have to waste more time for another installation appt for Monday. On top of that, I had to request for a new technician because they were going to send the same guy. Incredulous!! It’s starting off wrong and it just hasn’t been a smooth process whatsoever from billing, account setup, and installation. I may have to cancel.

From the time Josh knocked on the door to the time Jerry was done with the install, the team was very easy to talk to and enjoyable to be with. The product is top notch and easy to figure out (coming from someone who is not the best with tech). My home feels more secure and the team made sure to cater to my needs and answered any questions I had and educated my wife and I on everything we asked to a fully extent. They did not just feel like a typical sell, install, and be done team. I can actually say they were a joy to be around and I am excited to have the Vivint system in my home now!

The system when we first got it worked great. But know about 2 months in it pauses, doesn't pick up people when it should. It's pricey for it not to work properly. The app on my phone I have to uninstall and reinstall like 2 a month. We still have one of our Ring cameras up, it works way better. This was a bad investment that my husband made.

He was professional. Did an awesome job installing. I am still nervous on working it! But will recommend. I was impressed on the installation.

Excellent service, very helpful and friendly. Absolutely amazing service. Keep up the good work.

I wish I could rate lower than a 1 star. This company lies to you and locks you into extremely long over priced contracts. You can call to cancel your service before the trial period ends. They will give you the run around, make you wait on the phone for long periods of time and not do anything to help. I hate this company and the crappy service. I can’t even hear when someone is at my door. They make promises and don’t deliver other than locking you into a 5 year commitment... Please proceed with caution.

Queen was my sales rep. She was wonderful and personable. My installation tech was patient with my time as well as efficient in installing. He walked me through how to manage the equipment as well.

The people came to my house AJ was very professional in his sale speaking and sold me. Keith the person how installing the equipment was very easy and professional was great from the both of them. I am very pleased.

Great customer service, Juan was excellent and very kind.

Thank you Matthew and Arianna they were the best.💯

Vivint representatives repeatedly misrepresented the services and equipment Vivint provides. When the equipment was installed and the misrepresentations became clear, Vivint refused to cancel the service, uninstall the equipment, or refund our money. We spent hours on the phone with them to no avail. Only when I revealed to Vivint that I had recorded all calls with them and I threatened to file a fraud report with our credit card company did Vivint promise to refund our payment in full. Several days later, we are still waiting for the payment to come through.

Matthew was fantastic and the service is wonderful. User friendly and very comprehensive. Thank you!

My experience with Vivint has been an absolute success. From the salesperson George he was the best. He explained everything very well, kind and polite. Then the tech Ro. Was also amazing. The installation was installed perfect.. Ro was very courteous and also stepped us through the process on how to work everything once installed.. Thanks Vivint. Your employees are superb. They definitely deserve a bonus. George the salesperson and Ro the tech.

JJ came by late in the evening, but he was thorough and answered all my questions. He took his time and didn't try to rush through the process. And he got us a great deal which included more cameras.

If I could give it a negative review I would. Vivint is the worst company I've ever dealt with! I have been asked twice in the last month if I would recommend them and I have told those people to run the other direction!! What a waste of time and money! Almost impossible to cancel. Said I was cancelled but just received another bill. And on top of that still owe another $600 dollars for POS equipment that I can no longer use and has never worked properly to begin with. Biggest scam I have ever seen and will be telling everyone and I mean everyone (via, mouth, internet, etc). I am going to make it my mission to save everyone I can from going through what I've been through!

I will never be a Vivint customer again… My experience with Vivint has been extremely disappointing due to recurring technical failures and poor customer support. The equipment, particularly the cameras and doorbell camera, are unreliable; I frequently experience persistent buffering that prevents me from viewing events in real time. Furthermore, the two-way audio feature on the doorbell is consistently non-functional, rendering it ineffective for communication.

★★★★★ Outstanding service. My security specialist was focused on protecting my home, not just selling products. He made recommendations based on the home’s layout—not on how many cameras he could sell. Honest, experienced, knowledgeable, and excellent at explaining options while managing expectations.

Dayton was very informative and answered all my questions about the system.

Vivint Technician was very informative and experienced.

Great sales. Great installation. Great experience.

Great experience with installation. Geovanni was very thorough in explaining all functions of alarm and Tstat. Highly recommend.

Ceasar was great and the installation tech was there immediately after signing the agreement. Ceasar worked within my budget. Overall a lovely experience!

From the sale person giving me the understanding of my options, packages and what's included to the servicing representative installing the system. It was exceptional. I love the fact that I was able to play a part in where every pieces of equipment was going to be placed (I was asked not told). This that were in my package, that was not needed in my apartment was removed which even makes my monthly payment cheaper.

The technician was professional, friendly, and courteous. Great service. I love my package, I am having difficult with the back door not reading correctly. It says it’s unlocked when it is locked. I’ve had my system for less than 24hrs. No complaints, will have to call about the back door reading wrong.

Excellent. Everything is done professionally. Every step was explained clearly.

Their sales guys came to my door today, and walking up, I overheard the trainer telling the trainee that when he sees a no soliciting sign, he walks up and rings the bell anyway. When the person who answers the door brings the signs to their attention, he says that is why I came to the door!!! This is clearly RUDE!! Please stop sending salesmen to the door!!! I am going to be changing security companies soon, and I can assure you Vivint will not be on the list for contact! Not to mention they had no permit to be knocking on doors in my neighborhood!

Dylan & Grant were courteous and informative. All questions were answered and we feel like we got a good deal.

Good customer service was excellent at finding me the best deal. He's a good service person

My biggest issue with Vivint is not the equipment—it is the ethics of how the sale was obtained and the lack of accountability afterward. The sales representative came to my home after 7 p.m. with signing the contract after 8 p.m. with intentions to still install after the contract process was completed over the phone. During the sale, I raised a specific concern. Rather than stopping to properly address it, the representative reassured me that I had nothing to worry about and continued pushing the sale forward. I ultimately signed the contract based on the misinformation the rep sold me, as I had no reason to not trust him as a Vivint representative and I was very interested and impressed with the company based on my (then) experience…. Only to find out after I was already trapped that it was lies.

Hello Vivint, I want to write and to say that I am very disappointed in Vivint. I noticed that one of the reviews I read had someone saying that one of the reasons they chose Vivint was because they had watch the TV show called Undercover Boss when the CEO went undercover. I too watched that episode and was very impressed at the show with his desire to grow the business and the way he interacted and how impressed he was at some of the employees. I went with Vivint as a result of that. This has been several years ago. I have been a customer for several years and for the most part there has only been one upgrade that when I called to cancel it they talked a big game and offered an upgrade which was very expensive I thought but they already had it installed before I knew how much. Well it turned out that several years later it seems that no interaction with the company has been done.

This was one of my greatest experiences. This guy was very patient with me. It took a few hours. I was very impatient and frustrated. I'm old school, hates computers; he explained, I understood.

The installation was done in a timely and efficient manner. Everything is reviewed first and any questions answered. The technician was courteous and professional. There’s nothing like feeling safe and secure in your home! You can monitor any activity around your home from your phone or the security panel. Love it!

Direct and easy, Sal was a good tech as well, very straightforward with the process and clear and direct.

Love Rachel ** so dang sweet. Amazing service. And got everything done super fast

Our experience with Vivint and its representative was absolutely exemplar. Not only was all the installation done efficiently but our rep was incredibly knowledgeable about the products. He took his time and was patient in sharing how the system works, went through the step by step process and even allowed a recording of him going through the steps for the system. Highly recommend.

Great service. I’d recommend this company to others.

The technician was awesome. He explained everything. He was polite and went above and beyond to get my service up and running. He was an ultimate professional.

The door locks are trash. I had problems from day 1. They wouldn’t get a tech to come out. They sent me a new one and I replaced the old one. 2 weeks later it doesn’t even function. This company is a joke. They also won’t refund me.

Good quality products. Nice sales guy. Installation person didn't say they were done. They just left. It was odd.

Very thorough explanation of the equipment offered. I felt comfortable moving forward with this company. I am enjoying the fast process and peace of mind. I recommend.

Quick and friendly sales representative and installer. Pleased with the overall quality of product. Excited to have an enhanced security around our home.

My name is Cecelia ** and I have been a Vivint customer since 2019. For years, my family and I trusted Vivint to protect our home, and despite the monthly cost increasing significantly over the years, we continued paying for the service because we believed we were loyal customers and had a good relationship with the company. Unfortunately, the way Vivint has handled my recent situation has completely changed my opinion of the company. My family and I recently moved out of our previous home, which has now been sold. Because we were no longer going to be living in that property, I contacted Vivint customer service to cancel my service and have the cameras/equipment addressed as part of the move.

I sleep better than I have in yrs! Maybe one of the best things I've ever done to allow you to feel safe in the messed up world we live in.

I truly appreciate the amazing service I received from Ray during the installation of my Vivint security system. He was extremely patient, professional, and took his time to make sure I understood how everything worked. This was my first time having any type of security system, so I had a lot to learn. Ray didn’t rush through the installation. He carefully set up all the equipment I needed and walked me through everything step by step, making sure I felt comfortable and confident using the system.

I had a great experience with the installation of my home security system. The process was smooth and professional from start to finish. The installer was knowledgeable, friendly, and took the time to explain everything clearly. I’m very happy with the service and feel much more secure in my home. Highly recommend!

The system is easy to use, and the smart home features make it convenient to monitor and control the security of my home. The alarm system is responsive, and having professional monitoring provides additional peace of mind, especially when I’m away from home. The installation was professional, and the equipment has worked reliably. Overall, I would recommend Vivint to anyone looking for a modern, easy-to-use home security system with smart home features and professional monitoring. It provides good peace of mind and makes it easy to keep an eye on your home from anywhere.

I did get their service and it is great! Davis ** was wonderful, very courteous and friendly salesperson!

We were having some security concerns and wanted something to help us feel more safe. I had two friends recommend Vivint. I gave them a call and within a few days, I had a legit security system all set up! It works so well and we feel so much more at peace now.

Great customer service. The technician (installer) was very informative. He explained everything to detail. I would recommend this alarm co.

Chance was very good. Cameras are very good. Tech was very good too.

This is not about my alarm system. I love that part. It is easy to use and works well. However, recently a couple of Vivint representatives showed up at my door at home to try to sell me additional cameras. I told them very clearly I was not interested. They said "no problem, we'll just add a free upgrade to the camera you already have". I agreed to have the "free upgrade" and confirmed multiple times with them that it was free. A technician showed up in an hour and added a free (the technician also confirmed it was free) upgrade to my camera. Turns out he put a new camera in place of my old one without me knowing. A couple weeks later, Vivint took $605 out of my checking account.

I chose Vivint to protect my home because I was very familiar with my father’s system. Doug installed my system today and I have to say I am very impressed with his service and how everything was explained to the T. So comfortable in my new home thanks to Doug & the Vivint team.

Installers were very thorough and professional! Answered all our questions! Nice work!

Seller and technician both very pleasant and knowledgeable.

Brian, my Smart Home Professional, was outstanding from start to finish during my Vivint installation. He arrived on time, was professional, knowledgeable, and took the time to explain every aspect of the system in a clear and easy-to-understand manner. His attention to detail and commitment to doing the job right were evident throughout the entire installation process.

The salesperson in the tech you need to get them a raise because they did a wonderful job and I enjoy my security cameras, ring camera also they did a wonderful job and they were very very professional and I will definitely turn more people on so your alarm system and they were very courteous and professional so you must give them a raise as hard as both of those employees work and got me to get your alarm system. I'm very well please and I definitely will be telling everybody about your home alarm system. I hope they have a great day and I hope they all give them both a raise and very well happy with the customer service.

Vivint was a mess, when I called customer service they tried to set up a new account t and charged me. Then the day of called over an hour past the time scheduled and said it was wrong. Then another hour later was told my ex husband the original owner of the account had to call. He called and I was never called to set up and I had to reach out. Then I was told my rate would increase after being reassured it wouldn’t. Absolute mess.

I was disappointed in the incomplete installation of our alarm system. The technician advised that he didn’t bring the appropriate tools to connect the existing alarm sensors on our home to the new system and that I would need to schedule a follow up visit over the phone with Vivint support. After being placed on eternal hold for 22 minutes and transferred two times the support representive offered a follow up date that we couldn’t accept. So looks like I’ll have to call again and be placed on eternal hold again.

He did an excellent job! His customer service was outstanding, and he was very polite, professional, and helpful. We had great communication throughout the entire experience, and he took the time to explain everything clearly, including how to use the Vivint alarm system. We truly appreciate his patience, professionalism, and excellent service. We highly recommend him! ⭐⭐⭐⭐⭐

The technician was on time, friendly and courteous and fast. I would definitely recommend.

I love the system and the guy set it up was very nice and polite.

They added equipment to my plan and will not erase it! I keep calling and they keep giving me the run around.

Vivint is not a company that will stand behind there sales rep. I was promised that the system would not be on my wifi but it is and the installation was not professional. They used spackle to cover the wire exposed on the brick outside of my house. When I called about getting the system removed the only thing they could say was I am sorry you feel that way. They will not do anything to make it right. I have never felt like a company does not care about a customer any more that this.

The team was very professional, and finished in a timely manner.

Salespeople were open and upfront, and I’m happy having the peace of mind. System works great so far!

Great system and great install. Got in and out quickly.

Mr. ** was professional and courteous. He was patient and kind. He showed me how to use the equipment, the last company I had said I couldn’t get a doorbell camera, but he made it happen and I’m grateful for that.

Great customer service representatives. They made things clear and easy to understand.

Ernest provided excellent security camera service! He was professional, helpful, and made sure everything was working properly. I really appreciate his great customer service and would definitely recommend him. He’s the best.

Great from beginning to install!! Great equipment and service!!

Outstanding, Desmond ** was great, explained what he was doing, the expected cost and insured you understood. If you wanted to change or add things he was very patient. He didn't try to force you to get something you didn't want or need. You can tell he's very passionate about his job.

The tech was a hour late but for the most part no complaints on my end.

I had to please of meeting Adrian and Ethan yesterday to try the Vivint system. They were both polite and took interest in my concerns when installing and getting the safety I needed. So far so good with the quality of the product!

Our sales rep Jan was excellent! He explained in detail what their product has to offer and saved us money. We are satisfied with our Vivint home monitor plus all the extra perks it comes with! Can't forget the technician. He was great. Explained everything he was doing and showed us how to work the app using our cell phones, he also informed us of the extra features like the different door bell chimes.

Installer was very helpful. Went over everything we needed to know about the security system.

Very easy to schedule along with having exceptional customer service response times. The process was thoroughly explained and all questions were answered thoroughly.

Amazing customer service! They came and worked on everything quickly and did a great job explaining how the system works.

The associate David was so kind and polite. The technician that installed everything was so polite and informative as well. I will recommend them to family and friends.

Both gentlemen that offered the devices and install were very professional and courteous.

Give this man a raise. All of them. Do have one? Make me one up and give it to him. He's helpful, patient and very understanding. So give him a new house.

Bassel, the sales representative, was exceptionally helpful and professional. I often don’t open the door for solicitors, but his calm demeanor and respectful approach made me comfortable enough to listen to him. He clearly explained Vivint’s services without any high‑pressure tactics, which I appreciated, especially since I wasn’t fully satisfied with my previous security system. Landon, the technician, did an outstanding job with the installation. He took his time, paid attention to detail, and made sure everything was set up correctly. Both Bassel and Landon demonstrated excellent professionalism, and I am very pleased with the service I received.

The salesman was great. He knew his stuff and gave us a good reason to switch companies. The installer was great as well.

Mr. ** was the most professional and helpful individual while helping my family. Mr. ** answered all of our questions as well as taking the time to make sure we understood exactly what was happening. He gets 3 thumbs up from me!

Tech was friendly and efficient as well as understanding and patient

I’m very impressed with system, especially the installer. A very nice and determined young man. He made sure everything was up and running well

My technician was amazing. He took the time to explain everything to me and made sure that I understood everything correctly

Thank you for your service. I will recommend this company to family and friends

Both guys were friendly, knowledgeable, and helpful.

Brian was excellent. He took his time to make sure everything was done to T. Also explained how everything work with a tutorial lol 😂

Elijah my installer, was amazing. Explained everything to me and showed me how to use it.

Meeting the sales reps. Was a wonderful experience, Nicholas from Miami was so respectful & helpful in all areas. Unfortunately I wasn't able to afford it at that time. Then came Derrick from Florida, he helped me be able to afford the system. I'm so thankful for him, he's the best he was able to discount me to afford it. What a blessing. My packages & home is safe & I'm thankful to Vivint forever & for everything!! Thank you Nicolas & Derrick and of course Vivint. Ms. Roberta ** (Philadelphia)

10 minutes after the techs left, my system went down. I spent 30 minutes in a chat rebooting it. Then I had a situation at 2:00 a.m. in the morning and I had to go on the IOS PAD to contact the Police. It took the Agent 5 minutes to call my phone and for another 10 minutes for the police to finally arrive, and I'm only 3 blocks straight up the street from the police station.

They do good work with installation. They are prompt and efficient. Alex and his team are excellent.

As a first experience, I really appreciate it cause the technician is knowledgeable and he was able to answer every question without saying he will check for us.

Mr. ** was very polite, business like and everything was explained in detail. I would recommend him at anytime.

Maxwell was nice and informative and the techs were polite. I already had all the hardware, so it was just reactivating the system.

The team is very quick and professional. Showed us how to navigate through the app on our device and on our app.

The sales guy on the phone did not explain things well. You can get cameras but they don’t tell you that they may not be able to install them due to your home. Not a great experience overall. We will see how the service is.

I live in a community that has a sign out front, clearly stating there is NO SOLICITING ALLOWED. Vivint salesman pounded on the door and rang bell repeatedly before I could even get off the couch. I told him he wasn't allowed here, and needed to leave. He refused to get off my porch, said I was fool.

So far so good. I personally just started working with these guys.. The camera shows amazing. The team/crew are great and just like us trying to make a living out here.. But all together the service was a ten. Now let me see how these bills gone look for me 😂.

A very good experience with the installation of the equipment. The installer was very patient, kind and knowledgeable about the installation process. I would recommend Vivint to anyone looking to change to another security company.

Logan did a great job. Super transparent and did the job quick and effectively.

The members of the Vivint team that helped me were extremely friendly and helpful and more than willing to take the time to show me how to use everything and the system is very user friendly and a nice peace of mind.

I really like the system. Our technicians, Daniel and Jeff were real great installing the system and were very knowledgeable of the functionality and very detailed in describing the functions to my wife and I.

Friendly technician, quick and detailed! Everything well explained, all looks great and works better than expected!

I could say nice things all day, long story short is "Just purchase it, and thank me later!" 😎

Very happy with the install. The technician was super friendly and very thorough and explaining how to use the system.

Chaz was my technician today. He was extremely professional, knowledgeable and understanding. We had a couple detours and it never fazed him once.

Jason was great. Very knowledgeable and professional. Incredibly helpful.

Salesman was very nice explained very clearly. Tech was very nice and explained very well how to use system.

We've had Vivint for two years but had a house fire in November 2025. Our home was just rebuilt and I was moving things in when I had a knock on the door. It was Ezzra from Vivint. I explained our situation and he immediately got to work on how to get us set back up with Vivint. He was super courteous and truly cared. He had his technician Stephen over at our home within 20 minutes and everything was installed and working within an hour! Talk about quick service! Both gentleman were so sweet and polite. My daughter and I now have the peace of mind that we need for our "new" home. Thank you Vivint!!

Had the pleasure of working with AJ and Keith the technician. My experience was great, they both were very friendly and informative. Any questions I had or was unsure to ask they assisted with ease. Highly recommended.

Great service. The salesman and technician were both very professional and courteous to your needs.

So far good quality connection to real time is amazing. Only thing I could recommend is the sound being louder.

Likely the most dishonest and lazy company I have ever dealt with. First, they lied about the contract length on the phone. The rep who signed us up was "very helpful," but misled us into believing the 5-year term was for "financing" only — not a contract — and that we could cancel anytime. Dishonest right out of the gate. When I called back to ask about it, the rep said, "It's not what was said on the phone, it was in the contract." A company with real integrity, apparently.

We've had Vivint before and changed to ADT. We weren't happy with them because the doorbell wouldn't ring and no one ever helped us get it resolved. So one Sabbath Day Vivint stopped by and we decided to go back to them. They stated they would cancel or payoff our remaining contract with ADT. I'm not sure if they did or not because there was a payment that came out. Anyway they got everything installed other than the garage feature. I had to get another phone because mine was not compatible.

Our technician kept us informed and offered great advice throughout the whole installation. He stayed and made sure we were able to understand how the system works. Overall the quality was superb.

I was very pleased with a previous Vivint system and chose it again for my new home. The installation was smooth and professional. It’s a great system. My only complaint is that you are obligated for five years of monitoring. If you cancel the monitoring you are still on the hook for 50% of the remaining time. Not a good deal at all.

Great and rapid service. The tech explained everything he was going to do before doing it. Then explained how to use the camera, the app exc. He even answered other questions before he left.

Worst customer service EVER, Have now spent over 1hour and 28 minutes the first time and 1 hour 16 minutes the second time. Got transferred 5 times on the first call and three times the second call. Held on the call for 19 minutes to connect with an actual Vivint employee, not a call center employee. The problem was never resolved; Vivint lied to me and did not honor their committed pricing.