Vivint Smart Home

I was recommended this service by a neighbor and so far I am very pleased with my new home security system. I was quoted by Billy and the installation was done by Michelle. They were both very professional and helpful in answering any questions or concerns I had before, during as well as after the installation. Michelle was very conscious about my time which I appreciated very much, she also ensured all of the equipment was online and working in spite of the small connection issue we had. I’m looking forward to this system and would definitely recommend it to friends and family.

Excellent Tech. Very knowledgeable and worked quick and efficiently. Also was very helpful about offering suggestions on equipment placement. He ensured I was aware of agreements. He also made sure I was comfortable with using the system! The equipment functions seem simple and the design is sleek.

Billy was great! He was knowledgeable and thorough. The install tech, Ryan, took the extra step and re-keyed the smart locks to my current key which is extremely helpful. I like the camera quality, the 24/7 recording, the app is intuitive & the features are better than what I had previously.

This is my first time in years having home security services. The technology has come a long way, and I was impressed by the sales team that showed up at my door. I was intrigued by the offer, and even more surprised that the installation was occurring the same day. I was told that there wouldn’t be any upfront costs. Well, that’s the reason for the 4 star review, instead of 5. There was in fact a charge of $44, and an attempted charge of over $700 (a down payment on the $3000 system?). Fortunately I didn’t have $700 in my account, so it didn’t clear. Aside from this bit of dishonesty, everything else, including the installer, was great. I would highly recommend Vivint, just read the fine print, and don’t get blindsided.

My neighborhood is frequently inundated with walking salesman so to say I’ve crafted various ways to say no is an understatement. Tyler was friendly, non-pushy, and willing to walk away if I said so. This alone made me want to hear his pitch. His offer was good, the installation was great and so far I’m pleased.

Had my security system updated along with the installation of a doorbell camera and security camera covering the driveway. Jake the service technician was great. He was very knowledgable. Super efficient and very personable. Wish all service technicians were this good. Made it a great experience.

Sales rep Jordan was very helpful and diligent with his presentation of the product. He had me sold before he finished his pitch. Then the tech Coty came for the install in a very timely manner, and got the job done just as quickly.

Bre was so helpful and sweet. She made the experience working with her very easy. I am so happy to be a Vivint customer. Thank you for the wonderful experience. I look forward to working with Vivint and the new future to get more equipment.

Seth was very professional, easy to speak with. Answered all my questions. He cleaned up after himself and had a smile the entire time. What a great experience. Forget about ADT. Vivint is the way to go each and every time. I would recommend Vivint 100% of the time. Thank you Seth. You ROCK!!!!

Roque was very knowledgeable and helpful while installing our system. He made sure we fully understood each aspect of our security, and was there for any questions we had. He made us feel even better about everything installed in our home.

I haven’t had time to utilize my system yet but I’m sure I’m going to enjoy it. The emergency pendant is a plus. Who would’ve thought about not being home when a Fire Alarm goes off? I will recommend to friends and family.

My impression of this company from the first contact through the satisfaction of the installation is that this company is 100% trustworthy. It appears they have many checks and balances so every representative is scrutinized for doing exactly what they're supposed to do and with honesty and integrity. My installer, who also was very much responsible for putting together the package that I ultimately decided on, was nothing less than a pleasure to work with. He was knowledgeable, did everything in his power to give me everything that I needed. His explanations of the equipment was excellent. I would 100% recommend this company and most especially my installer Mike.

Rhonda was excellent with setting up my service. She was very professional. The setup was amazing with my ring doorbell and inside cameras. Her communication was top-notch, she explain everything to me in detail. I will refer this company to friends. My system works great.

I was prompted to review before I ever even received the email that my equipment had been shipped. My mom is a customer, so I know I like Vivint, however, I am not impressed at the fact that I received multiple texts to review before I have even gotten the opportunity to properly review the service myself. I would consider asking for reviews after customers have had service for at least a month.

My technician was amazing, very thorough and detailed and patient with teaching me how to navigate through the new system. I am looking forward to moving fully in my new home so that I can access the new system at full capacity with my Wi-Fi hooked up.

The representative was very cordial and professional. My only disappointment was the technician, after he drilled a hole he left the wood chips in the floor and trash in the garage. It would have been a plus if he had cleaned up after himself.

The communication was very good and helping us with the system. I’ll recommend to my friends. We has been customer of Vivint for the last 5 years with the solar panel and everything has been great. Now we have purchased the alarm system. The install was completed last night without any problems.

Salesman Joseph was professional and knowledgeable. The installers Oscar and the other young man was also professional and knowledgeable. They worked very well together. We will give this whole team 5 stars. They walked me through the entire system and we like all the features but it’s hard to try to consume all their knowledge in one day. But they were great and I know where to go if I have any questions and I would like to give them a big Thank you for the hard work knowing that you have made my wife feel more secure within our home.

Chris was very knowledgeable and personable. He explained everything to the T and suggested anything I could/would need for my apartment. Very much appreciated for him coming to do what he did for me to make sure I was secure in my questions after installation.

Do not use Vivint for your home security. I had it installed 5 years ago. The cost is incredibly high and the customer service is awful. I called 5 months ago to cancel the service and after 45 mins of them trying to down sell me, and not giving me a confirmation of cancellation or telling me anything about what other steps I need to take, I said no thank you, please just cancel. Fast forward I'm still being charged and now they tell me I have an unpaid balance for the last two months, yes more than 3 months after I asked to cancel, they kept charging me. After another 55 min call, find out I have to email a special email (no were on their website) to cancel and it won't be effective for another 30 days. Biggest waste of time and money. Avoid subscription security services.

I would definitely recommend this service to friends and family. The staff members are knowledgeable and prompt with providing information on what to expect from their service and when it came to filling out forms online; the next step was explained.

Both James and the Technician who installed were great. I like everything that comes with this program! Would recommend to anyone who is looking for a home security program. Can’t wait to see how this security program works out for us.

Mark, Chad and the rest of the crew were excellent. They did a great job setting me up with my security system, very friendly as well. I would definitely recommend to other homeowners looking to protect their home and family.

Brian was very professional, kind and a great technician. All companies need more like him and his supervisor. Brian came into my home and went straight to work with less talking or keeping a conversation and I liked that because he done a good job.

The sales people and the installer were are very nice and got right to the point. The installer came right in and explained what he was doing and went over everything that I didn’t understand. Very nice and patient guy. He also cleaned up his mess after finishing what he was doing. He worked very hard.

I'm very excited to see what Vivint has to offer in our new security system. Thanks and looking forward on being a long time customer. The service that the guys gave us both sales representatives and the guys that came to install the equipment were all great and very respectful. Thanks you so much.

Kyle, the expert technician I was so very fortunate to have, was professional, kind, knowledgeable, and so very patient. I had absolutely no clue as to what services I wanted or needed. Kyle explained in detail and in layman terms the plethora of available options. I was so fortunate to have him as my technical expert.

From sales to install I couldn’t be more pleased. Outstanding service and so good to be away from the old antiquated ADT system. Cameras are better placed and much better reception. Excellent customer service before, during and after the sales and installation.

Install was excellent! Efficient and professional. However, cost of hardware is very expensive. Even though there is a higher cost the security coverage isn’t the same. The sales team should have done a walk through as I was lead to believe I would have the same coverage as the system that was being replaced.

My first scheduled installment was from 12 to 4, he was communicative regarding his ETA but as it got closer to 2pm and he still wasn't on his way. I figured he was very busy but he was getting to me till after 4, so I had to reschedule which worked out well for me anyway. My second scheduled installment was a bit annoying because I specifically, weeks in advanced, wanted 8 to 12 schedule and I thought everything was fine until the day before the scheduled installment. I was called to confirm my 12 to 4, which was absolutely wrong. I had to call a few times to get it fixed which took alot of time from my busy schedule which was what annoyed me the most. The day of installment, Miller U came in at 10-10:30, was very professional and patient with my inquiries. Everything was done in about 2 hours and it was explained to me very well.