Vivint Reviews

Both Brendon and Diego were very professional and courteous. Both young men were very intuitive and helpful in the sale and the implementation of the system. They are great examples of what Vivint should standardize their overall interaction with their consumers.

After dealing with a not so great camera company previously, this was a very welcomed change! Helpful salesman (Kyle) who talked us through all our options, and a very simple install experience! After install, the tech took the time to walk not only the adults, but our kids as well on how to use the equipment and assured us that if we have any other questions, that we could reach out whenever necessary! I also loved the fact that we are able to transfer our equipment when its our time to find our next home!

I’m very happy with Vivint and my technician. We sat down. He explained the cost set up and also let me know that I could add on to my system at any time. I’m very happy with my experience, I would definitely recommend Vivint to family and friends.

Cruz did a good job of explaining the upgrade and benefits that we would get by upgrading. The installer that day was quite efficient in getting the cameras in place and programming the new system. Even helping us when we had an issue with our phone access.

Our Vivint installer was pleasant and courteous, and did a great installation. All questions asked were answered, and everything was explained perfectly. Highly recommend the company as well as our installer, Skylar!

Very knowable quick as possible installation. Went over all the bells and whiff the system set up right. Also understands what my needs were. Answered any questions or concerns I had. Didn't try to over sale what I did not need.

Landon was a great technician! He upgraded our system in a timely manner and he also took the time to explain how to use the equipment. He also demonstrated how to use the features with the equipment. I am pleased with the technology and the technician!

Both the sales person and the installation tech were friendly and knowledgeable. They answered all questions I had and showed me how to use the security equipment. I would definitely recommend Vivint.

The technician was very knowledgeable, supportive, and friendly. They told me about the whole alarm system and how it works. I am getting use to operate the system. Everything is very easy. Thank You Vivint!!

The whole service was amazing! I’m so glad they knocked on my door—I was about to install my own cameras, but they made the entire process so much easier. Now I feel much more secure in my home. I can’t express how easy and affordable this experience has been. Highly recommend!

I am happy with my service with Vivint. I have been with them for six (6) years now. This work was an addition to what I already have. The technician are mannerly and professional. They clean up after they are finish. So no need to worry about mess.

Everything that happened today was top-notch service. He answered all my questions and was very respectful. He had very good attention to detail when setting up the equipment and ask me where I would like it to be placed in the home..

Ben, the technician was very thorough and explained all the equipment and how it worked. He also asked for my opinion on how the cameras should be placed and offered good advice. Ben was very patient, understanding, friendly, and professional. I would recommend Ben as a technician to my friends and family..

Will was the perfect professional with Vivint!! He was very thorough at explaining everything to me and moved at a good pace to get the job done. I am very satisfied with my service and product. I had been needing an upgrade for a long time now. Thank you, Vivint!!!

Very great service. Explained everything well. Showed me everything I need to know. Quick and fast. I appreciate you all so much. Love my installment. I recommend as well and my technician was great as well. Loved it.

My Vivint Rep Cody was awesome! He was timely and communicated about his arrival. He was able to show me the ins and out of my systems and I feel knowledgeable to use them as well. He was also very respectful of me and my time.

Our technician Roberto was very knowledgeable and patient. He walked us through setup, operation of system, downloading and operating app on our cellphones. Very professional and courteous. Very happy with service provided.

I'm so glad I decided to go with this company. Communication was great plus tech was knowledgeable and wanted to make sure his work was done to the best of his ability. He explained everything. Plus, appointment was on time. Don't hesitate to call them.

My experience with the salesman and the technician was fantastic. They provided detailed explanations and ensured that we felt comfortable throughout the entire process. Their patience and professionalism truly stood out, as they took the time to answer all our questions thoroughly and made sure we understood every step. By the end of the interaction, we felt confident and fully satisfied with the level of service we received, and I would happily recommend them to anyone in need of similar support.

Highly recommend these guys, from sales to installation they were amazing. The sales guy Aaron was great and a pleasure to work with. Tanner did the installation of our system and he was awesome. Respectful and friendly and did an amazing job.

Our family had a great experience with Vivint from start to finish. Vivint was responsive, friendly, and thorough. The technician (Brian) was fantastic. He took the time to answer all of our questions and ensured our setup was seamless. Overall, great experience.

The process was easy to follow through with. Even with some minor corrections that were necessary it was still easy to resolve. The product works well and delivers peace of mind! If you want an easy process and a top of the line product I recommend this Vivint product!

The installer Jorge ** was phenomenal! He was very knowledgeable, empathetic and thorough! I wish that I could rate him with 10 stars! I am new to the area, my prior security service Xfinity doesn’t service this area. I researched your product and services, found that you were top rated. Jorge’s customer service and installer skills demonstrate why Vivint is top rated!

Alex, The technical expert was very helpful in troubleshooting the problem with the security system. We had some difficulties at first but he was able to finally figure it out and resolved the issue. This company is awesome!

This is my first time using a home alarm system so I was a little skeptical. Christian was my tech and he was very professional but personable! He did a great job explaining the process and completing the installation!

Their system is quite pricey and only adds a few bells and whistles like a fire sensor and glass break detection. The requirement for a 3rd party finance and installation by one of their technicians is also very inconvenient if you need to move. The technician also left a mess after the installation and the salesman failed to mention the 5 year contract. 5 years of finance is quite ridiculous for a security system. The system itself is equivalent to every other system out there so I don't see a reason to use this one.

Technician arrived on time, very knowledgeable and professional. Provided great recommendations and had no interest in trying to upsell. Completed the work efficiently and made sure I understood how to operate. A great experience with a great solution. Very pleased and highly recommend.

Great customer service from sales rep and tech, both were very informative and friendly. Explained well, except they don’t give you total amount of cost until installation has been made and you confirm the payment.

3 main takeaways from being a Vivint customer for many years:

Quick and friendly install. Made sure we were all in the know before they left. Made sure my elderly father knew how to access everything and answered any and all questions that he had, which were quite a few and even the same ones a few times.

Brian our technician showed up early in our 4 hour installation window during inclement weather. He installed our system and thoroughly showed us how to utilise all its functions. He took his time and was never in a rush even when a couple of cameras did not operate correctly. Thank you Brian and the Vivint team. We are very happy with our security system.

I had no problem with Vivint until I tried to cancel the service. Their system had been paid off in full ago, so they couldn't say I owed for the system. I was to close on my house 28 December 2025, they were notified that the closing was changed to 28 January 2026 and to cancel it on the 28th of January. I found out it was not canceled by my daughter who was going to use Vivint on her new home that my account was not closed and I had an overdue balance. I called several times today to have the bill corrected to no success. They are charging me double what I had been paying. As of this moment I will tell my daughter it is not advisable to use Vivint services. Also instead of removing a person name from the service, they were sending the bill to him for the service I had been paying for years to the old address. He doesn't live at that location either.

Sales rep very professional, respectful, and informative with the alarm and camera system... The installation rep was awesome and quick and explained how everything worked with ease... Awesome customer service!

I have two issues with Vivint. First and foremost, their cancellation policy is terrible. They kept me on the phone for an hour when I tried to cancel on 1/6/2026 and finally relented. Then they claim they sent an email for me to "confirm" I wanted to cancel. Here we are in March and they are still billing me. I can't find the email in Trash or Spam. Now they won't refund me the money. Canceling is very difficult. The other thing is, some of their "smart" technology just plain doesn't work. Their motion detector lights for outside are abysmal.

Was a good initial price point. But, next day, after install, the price went up over $1k. The price changed 4-5 times between signing agreements and during the installation process. Ultimately lading on a $1k price increase at the end of install… The technician said he couldn’t leave until I agreed upon the price and install I said that I didn’t agree on the price, because it was $1k-1.3k higher than yesterday’s rep agreement. They made me agree to the higher price, promising it could be changed after I called customer relations.

The employees and the technicians were very good people with good work ethics. The equipment is great quality and good service. Love the 5g chip integrated on the system.

The process was easy and quick. I was pleasantly surprised that everything was installed and completed in one day. Both the sales and installer were very nice. The system is feature rich and easy to use.

Joe was friendly, knowledgeable, and insightful when setting up our Vivint system. Him and his colleague (whose name I have forgotten) worked together to set up our system as efficiently as possible and I am satisfied by the end result.

Great company. Installed an awesome security system that’s easy to work! My only complaint was on the financial side. Installment day I had to do another credit check and the equipment charge was higher! Outstanding tech guy Wes **!

The Seller and the Installer were BOTH AMAZING... With Explaining everything and Answering ALL My Questions. Jamal and Mike THANKS A BUNCH! So if you're in NEED For An Amazing Security Company VIVINT IS THE WAY TO GO!

The technician arrived and was very professional and efficient with his setup. Instructions and guide on the system was concise and clear. I understood all of the features. However, the processing for paperwork encountered an error that took a very long time to resolve and was outside of either person present’s control, which wasted both the time of the technician and myself as both of us had to wait for the problem to be resolved. A better and faster way to resolve the issue that I encountered would have significantly improved my overall experience.

They gave us Excellent service. Before we could ask questions, they already covered it. It was outstanding professionalism, very knowledgeable about the systems being installed. We will definitely recommend.

The installation scheduling took some a few attempts after other cancellations and rescheduled appointments which were out of my control. The company did communicate frequently to confirm the appointments or when changes were necessary. I was lucky I hadn't taken the days off initially. Once the technician did arrive, the process was smooth and relatively easy to set up.

Greg has been so helpful during installation and set up!!! He patiently explained and answered all my questions and concerns. He is very knowledgeable and respectful. He went out of his way to check and make sure all my devices are in good condition.

The sales associate was very helpful and explained the services that would be provided, next day the Technician came. Installed the cameras, explained how to use them. Also helping with the Vivint app. Very fast and efficient.

I had a great experience with Vivint. The technician who installed my system was very professional, knowledgeable, and patient. He took the time to explain how everything works and made sure all the cameras, sensors, and equipment were installed perfectly before leaving. The setup was clean, organized, and everything is working exactly as it should. I really appreciate the attention to detail and the time he took to make sure I understood the system. Overall, I’m very satisfied with the installation and the service provided. I would definitely recommend Vivint to anyone looking for a reliable home security system.

Conrad was excellent installer. On time and explained everything good. He also answered every question i had. I would recommend Vivint to family and friends. I never had a Ring system or Google thermostat before so he answer them well.👍

I’m not satisfied with this alarm system & I don’t think I want to keep it, Benji I feel lied to me …the alarm system was told to me it was free with purchase. Said I was being given a free install & equipment, I had my power of attorney to read the contract. It’s almost 4,000 dollars. I don’t want this for 5 years paying this amount.

Installation was a breeze. Jonathan explained everything very well and gave good advice and recommendations on where to place the cameras. I'm very happy with the results. Thanks Vivint. Highly recommended. A++++

I was pleased with the professional manner of Jordan. He explained everything to me and went above and beyond to ensure I knew how to manage my new system. The product is very intuitive and fully manageable by iPhone and the control Panel.

If you are looking for the latest technology to secure your home you should choose Vivint. DJ provided thorough information about the application process and app/system setup! Thank you for the great customer service!

Prompt service with a friendly attitude. Very detailed on explaining how the system works and made sure all our questions were answered. Neat work. I like the features of the system and cameras and now feel safer.

Justin went above and beyond to help us set up and install our system. He was easy to work with, communicative and overall friendly and knowledgeable! He also gave great insight into best placement/products for what I wanted to achieve.

Technician did an awesome job with installation. Very professional. Answered every question. Super knowledgeable, took his time to explain how system works step-by-step. Made it super easy to understand.

They were respectful and honest about improvements. I would like to see them again. They what they doing and they finish on a good note. We had good chat about fields and story flashback. Knowing how to activate and disarm.

The guy who came to install my service was exceptional. He was so sweet, he walked me through everything he was doing. He took time out to make sure I had a clear understanding of the system and he also waited for me to get myself together when he first arrived because I was asleep when he arrived. I'm not sure who I need to call to give rave reviews of him too but I'll just say this. He needs to teach a class in customer service!

Very efficient. Very respectful of our home and the associates have very respectful and the knowledge of the equipment and explanation of it was very helpful. I will tell everyone I know to use Vivint.

Very happy with my purchase and the service is phenomenal and he did an amazing job and installing the equipment. I would highly recommend to friends and family for Services, I was very skeptical at first of the pricing, but it’s very reasonable.

It was super easy to sign up for Vivint. The installation was very smooth and the technician was amazing. I love all the smart technology. I had ring but this system offers so much more. Glad I made the switch.

I purchased a very expensive playback system with a higher monthly bill with access added. I had people squatting on my property. It was a big legal matter. I'm a senior and these two young people accused me of hitting this huge man that with my shoulders couldn't reach anyway. I was taken into custody. The police were a total fell. I tried to pull the playback up and it wouldn't respond so I could prove I was innocent. Police thought I'd erased it. I got out of jail, called Vivint and was on the phone for hours. I'm not familiar with tech stuff so they had me do some things and I told them I was worried about losing the clips I did have from person detected part of the camara and after hours that what happened. I said, "Well police can ask for it from you." They informed me that if it's not on my phone they can't pull it up because they pull it from my app.

Amazing experience and I love my new set up and cameras. I feel very safe now thanks to Vivint. I would recommend to everyone and I only wish I got it sooner! Sales rep and technician were great. Both helped me out tremendously.

Customer service was outstanding. I really was able to learn and understand my system. I will recommend to other people. I never knew I wanted a system until I got this one. I will in the future upgrading it.

He is so respectful and responsible human being. I like working with him. He has a very customer service attitude and I will recommend him to my friends and family. He did a perfect job. That's all I can say about him.

Sales Rep was very thorough in explaining the Vivint system. He was professional and personable. Installation was scheduled for the next day and the installer arrived on time and finished at a timely manner.

Fire alarm keeps going off a lot. I have asked for help multiple times. They did a software update that helped for a while.... Two false alarms this week. Fix my problem please. The install was great. The system and customer service has been way less than desirable.

January 1, 2024, I was out of town, broke my arm. Alarm went off. Brother-in-law had to escort me in. Vivint did not tell me that I needed a license for the alarm. The police were call but would not respond. The alarm went off for no reason. Probably was not installed correctly.

My home security installation experience was great. Lewis G. was very knowledgeable and personable. He answered every question I had regarding our home security setup. He took great care within our home by wearing protective shoe coverings and confirming where we’d like everything set up prior to installation.

No complaints, install was quick and easy. Installer was professional and very helpfull with all the questions I had. The system looks good and works great. I replaced my Ring cameras with Vivint and I'm very happy with the switch! I'd highly recommend Vivint if you're in the market for home security.

Very nice customer service! The installer was very knowledgeable, friendly and patient! He took the time to explain everything and let me know my different options. Everything is installed and working well!!

Great experience overall, was shown how to make any changes in the system & very user friendly for a first time user. Installers took their time explaining the details on what each of the items do.

Great experience with Vivint! The system is very easy to use and the customer service was excellent. Our installer Kyle was fantastic—professional, knowledgeable, and took time to answer all our questions. Highly recommend!

Quick and easy. Tech was very helpful getting walked through whole process. Hit a few bumps along the way but tech was able to fix and locate every problem we had. Definitely recommended. Prices are reasonable.

During the process of installation the Technician did an amazing job in explaining in detail the process and workload that would occur. Bryan was professional and on task with his performance. He was great help in providing suggestions on equipment placement. Great job!!

Had an excellent experience with my technician Charles. He was professional, knowledgeable, timely and very informative. I truly appreciate all he did. I will definitely be letting others know about the wonderful service I received.

Jose was AMAZING!! He was very professional, kind, and knowledgeable. He made sure I understood the process and answered all questions. He was very informative on things I didn't know or even know to ask. Would suggest him to any customer who wants Vivint's best service experience!!!

I like how I was able to create my own security package, and from there, it was straight to the point. I got exactly what I needed, I was reassured of any concerns I may have had, and the service was quicker than expected. The more I use the system, the better I feel about making the choice to use Vivint.

This was my first time having a security system installed, and it was a great experience. The installation was quick and hassle free from start to finish. The system is very easy to use, which made everything simple to understand. The technician was professional, helpful, and made sure I felt comfortable using the system before leaving.

Great from start to finish! Quote was quick and no pressure to commit. Installation process was quick and our rep was friendly and answered all questions! He was patient and explained everything in detail!!

Davis C was my tech. He went above and beyond in making sure I was a part of the install process, even though I could not be there physically. He was helpful, understanding, and patient. I’m happy I had such a wonderful tech install my Vivint equipment.

Real quick installation. Very hard-working technician nice attitude, he did a great job. He cleaned behind himself answer every question I had politely. He was helpful with him showing me how to download the app.

Amazing service from start to finish. Juan installed multiple cameras and security devices around my home and made sure everything was set up perfectly. He took the time to explain how everything works so now I always know what’s going on around my house and feel much safer. On top of that, he’s a really cool and respectful guy we even ended up becoming friends during the process. Highly recommend his work to anyone looking for a reliable and professional installer.

He did a wonderful job. Thank you. He was nice to us.👌👌👌👌 So truly grateful. A great service. We need to have good person like him because he did a fantastic service. Thank you for a wonderful service to y'all.

The sales guy was nice enough, but when I told him I wasn’t interested he wouldn’t leave (I guess that’s the sales part). I really wasn’t in a place financially to upgrade but I did anyway. The next day the installer came, but he left all the old equipment sitting on my kitchen counter. The battery was low on a sensor and kept dinging & so I text him right back &told him. He said he wouldn’t be able to get back till Sunday or Monday, but Then he told me that I should just go buy a new one, even though I’d paid for insurance. I was livid!! I didn't want to upgrade, and even when I did the service I got was subpar. The guy eventually came back (with a battery) and changed it, it took less than a minute. I wouldn’t have minded but since I paid for it I thought that it should be done by the company and not up to me to go buy some new batteries… Picture of old equipment that was left sitting in my kitchen after he left.

Our experience with Vivint has been the absolute worst customer experience of my entire life. I don't even know where to begin. PLEASE don't sign up with Vivint. I don't usually take the time to write negative reviews, so the fact that I'm writing this means I just don't want anyone else to go through the same thing - truly. Their entire cancellation process is a SCAM.

We live in a very nice neighborhood on Milwaukee’s East Side, and after spending about $10,000 per house—totaling around $20,000 across our previous and current homes on Vivint equipment, upgrades, and installations—I’m thoroughly disappointed. Vivint promises reliable security, but their system has failed us repeatedly, especially in situations where footage was critical. Do not choose Vivint—it’s been an expensive mistake with no real protection.

I was able to have all my questions and concerns addressed multiple times with both the sales team and equipment setup tech. With both experiences, on top of the very high quality service and professionalism, I was able to have some genuine interactions about security and non-security topics. It really felt like I was taken care of by people who looked out for our best interests.

This company was very professional when speaking with them. The technician, Luis, was very professional and awesome person. Luis made us feel very comfortable. He explained all facets of the equipment and explained pricing we were not aware of. He did not pressure us but made us aware of what was available to us through Vivint. Luis made us feel so comfortable that my husband made him a cup of coffee.

Great installation and worker was very professional. Any questions that I had he answered them right away. Left business cards with his number for future questions. Would definitely recommend to friends and family

We are extremely pleased with the service from Vivint. From the very beginning, the entire experience was excellent. The team was professional, friendly, and very efficient. What really impressed us was that they were able to install everything the same day, even though it was Saturday night. That level of commitment and customer service really stood out to us. The quality of the cameras is on another level. The image is very clear, the system works perfectly, and it gives us great peace of mind knowing our home is protected. We highly recommend Vivint. For us, it’s truly a 20/10 in both service and quality.

The Salesman (Alvaro) and the Technician (Ayden) was AWESOME. The Salesman made certain I knew what I was purchasing and how sufficient the equipment was. I WAS VERY SKEPTICAL about purchasing, especially when he had to run my credit. But his explanation was great. Technician, (Ayden), I simply explained my concerns of safety for my Grandsons when I am at work. He took the time to show me different angles before we agreed to place the camera. Mr. Alvaro stayed until the Technican was on route. He explained also the Technician's concerns. Mr. Ayden was absolutely wonderful in making sure I was comfortable before he installed the equipment. He made certain I knew how to use ALL PARTS of the panel board and set it up on my phone. KUDOS TO THEM BOTH! They were GREAT!

Carlos was a great technician. He explained everything, both the install and the equipment. He was friendly and very professional. The cameras have excellent quality and we are able to see our whole property with them.

Braden did a good job installing the devices at my new apartment. I am satisfied and happy that now I am comfortable and feeling safe when I’m at home or going somewhere else. Highly recommended the service.

We are the **s and we had the absolute pleasure of having Mike ** work with us all day! He’s so professional, courteous, knowledgeable, and very respectful to us and our property. We cannot say enough about his character and impeccable work ethic. Please acknowledge him for his dedication and awesomeness! We would greatly appreciate this. He’s definitely an asset to your agency. Thank you.

My tech was so great. He explained everything to me in detail and made sure the correct package for me was created. The camera quality is so great and clear. I will definitely recommending to my friends and family.

The system is amazing. Can literally see everything and do everything from your phone. Installer was super nice and walked me through everything and made sure that I understood how system worked. I also had move md into an older house and it was very difficult install and he had to do a lot of extra work to make sure the locks were working properly and he made sure everything was secure.

The worst company to go through. The service is horrible. They will not help at all and when you cancel they will continue to try to charge you and won’t adjust the bill. Once the service is cancelled they also will call and call expecting you to pay a cancelled service. When I reached out they told me well there is no supervisors that work for our company so you're out of luck. They refused to answer my questions.

The first 3 days it sure hasn’t worked like I was informed it would. I’ve worked with them all 3 days and I hope they’ll fix all my problems. They have a great support team. Time will tell. I love the support team, I just haven’t had all my problems fixed yet. So we shall see.

I have been meaning to call Vivint to get the new house we moved into set up and never got to it. Luckily, there was 2 salesmen that came and knocked on our door. Was able to get everything set up that evening and installed the next morning. Fast and knowledgeable, both the salesmen and the technician and answered all the questions that I had.

Very professional, helpful in any questions. I had patient with us, we're so old school but very nice about it, didn't rush off until he knew everything was done correctly and if we have any questions, he also left us a card. Thank You.

My parents referred me to this company. Very informative and explained everything well. Went over product. Made me feel more secure in my home with great camera view and I love the notification options on my phone.

Made it a very helpful experience. The area director also made the process smooth even it made possible to get my service same day when other companies would not help me out. Really recommend them a 100%.

Very decent. The technician was very informative and helpful. I really didn't want this system but after thinking about it it seems like a smart move. Times are different now and you never know what can happen. May add cameras later.

From selling the product to installing it, the whole process was a great experience and they felt like they knew what they were doing. Excellent Customer Service to us and property. So keep up the good work.

Well, so far experience is nice. The installer is top notch and is working towards making my experience great and is a perfectionist. Sales did good by being as honest as they can be, keeping my purchases within budget. Still waiting for the other show to drop. Hoping this is it.

Tyler was excellent! He was knowledgeable, professional and courteous! There was a hang up with the approval of my account and he went over and above his job description! He kept trying and finally got it all worked out! I would highly recommend Vivint to anyone!

As we were moving to a new address, we got quotes from three of the best reviewed alarm companies. Vivint was the mid-priced quote but offered far more than their rivals, so we chose Vivint. The sales rep was very knowledgeable, professional and helpful and helped us select a system that fully meets our needs. The installation engineer was also excellent. Great work, no mess and explained the features of our new system very well. He even helped us set up our mobile devices to control and view our system. Overall, I am very impressed with Vivint and highly recommend them to anyone wanting a top quality alarm system at a reasonable cost.

Curtis the installer was top notch amazing!!! The husband and wife that sold us on the system were unbelievably professional!! My experience from start to finish was hands down amazing!! Amazing customer service and product!!

The process was super easy and manageable from start to finish. They keep you inform every step and explain everything. Shannon was also amazing. Explained everything he was doing from the house to the equipment to management.

The whole experience was great. I received a arrival window during scheduling. The technician texted me to let me know if he was on his way. The installation was done with professionalism and everything was explained to me about the system before he left.

Unfortunately l’m very dissatisfied already. The quality of the workmanship is subpar. I have gaping holes in my walls, and cables laying exposed on the floor, with large, gaudy transmitters plugged into the outlets. We should have never made the arrangement over the phone. He never transparently divulged the prices of the equipment, labor, taxes, and the monitoring fees. He didn’t make some adjustments to better suit our expectations. Not for $5000.00!!! I learned the sixty day grace period is a lie. The cancellation agreement is deceptive. So, at this juncture, I’m simply not happy with the everything. I would like your office to send the techs to remove your equipment. Reinstall what I had originally. Repair the holes in my walls. This needs to be done today or tomorrow.

The salesman and technician were both extremely knowledgeable and personable, which made the entire process smooth and easy. They took the time to answer my questions and made sure I understood everything. Overall, it was a great experience and I really appreciated the professionalism and customer service. I would definitely recommend them. ⭐️⭐️⭐️⭐️⭐️

On time and walked us thru everything, went through every camera with a lot of detail. Also took the time to really help us out. I'm where to put all the cameras then. Installed, even with it being a hard install.

Idaly the technician who came to assist was absolutely amazing, she went over everything, answered my questions, informational, showed me what batteries were needed to be replaced. Went above and beyond! Recommending because of her.

Very professional technical, it was nice to receive a call prior 15 mins before the actual scheduled installation meeting. Quick and easy. I received a full guidance how to use the mail panel and navigation on the app.

Tech was very friendly and well informed and professional. He’s walked us through all of what the security system was able to do and how the app worked with our phones and overall helpful. Will recommend to anyone I know.

Jordan provided exceptional service! He took his time explaining everything clearly and made the whole process easy to understand. Although the window panels weren’t in my budget right now, his professionalism and great attitude have me thinking about reworking my budget so I can add them soon.

I love it. It's better than adt. I love the quality of it all. My tech Dustin was fantastic. I would recommend it to my friends and family. The cameras works great and the doorbell too and I love that I can see who’s at my door.

Top notch customer service!!! They listen to my needs and worked with my budget. First 5 months free!!! Awesome camera product, I'm extremely satisfied!! I recommend Vivint for everyone needed a secured monitoring system for their home or business.

My representative was very helpful. I really appreciate Mr **. And the installer. I like that I didn’t had to wait to get install, it was the same day. Both was very educational about the system. I love my camera system. Thanks

Do not invest in this company. Been a customer for a year and have had issues after issues with system not working and we had no clue it wasn't working until my car was burglarized in my driveway because sensor and light didn't work.

The Service technician was on time and professional. He completed the work promptly, and I recommend him highly to everyone. If you are in need of repair or installation, he can do it for you expertly.

Michael ** was such a knowledgeable installer! Recommend this company. I’m about to not care about my ADT contract and go strictly to Vivint. Cameras work awesome! Very wide view and so many features.

Appointment was accurate Tech Jesse was absolutely knowledgeable, informative, punctual and friendly. Answered any questions and concerns and downloaded app with the utmost patience. Made sure everything was working properly. Vivint customer service representative was awesome!

I was very satisfied with the service and Alex was so helpful with explaining everything He's a 5 star employee. He did really great work on making sure I loved everything about the system down to the placement of everything and made sure I knew how to work the system before leaving.

The whole process was smooth. Nick was very knowledgeable and genuine. I would highly recommend Vivint to anyone that wants their investments secure. First time home buyer so it felt only right to feel safe at home.

We purchased a new home and did a bunch of research on the best security system during the construction phase of the home. My husband spent over two hours talking to the salesman, Allen, who assured him they could cover the house and the detached garage with one unit including cameras. Allen shared where we should add additional outlets in the eaves to support the cameras, we paid extra to install them. When the technician arrived he shared that what Allen, told us, would not in fact work. He said not only could they not use the outlets we added, but that the system installed in the home would not work for the garage. He called out his supervisor to come out and check what he said was true.

Luis ** was great! Patient and answered all of our questions! The app is very nice and the cameras covers a large portion of where they are located. I would definitely recommend the service to my friends and family. Thanks! Diana

Have had Vivint for almost 10 years but no longer own the home and have moved out. Completed the initial 5 year commitment in 2022. The outdoor camera, smoke detector, and original backup no longer work. Tried to cancel but have been given the run around. Online chat sent me to an 800 number with long hold times and multiple transfers. After 45 minutes and 4 different people I still do not know if the service is cancelled - I finally just put in a fake payment method because nobody will confirm. They kept wanting to send a tech out to fix the items that are broken (in a home I no longer own or live in).

PLEASE DO NOT USE VIVINT. Vivint’s billing is about as unethical as you can imagine. I called to cancel maybe 6 months back, their “loyalty department” offered me a free technician visit and a discounted monthly rate, I reluctantly agreed. Well after more equipment malfunctions I decided to cancel for good. Again I was on the phone with their “loyalty department” and they told me I agreed to a multi year contract over the phone and I would have to pay a $900 cancellation fee. None of this was discussed, I was simply offered a discount, please save yourself, do not use Vivint.

The installer Francisco was great to work with. Very helpful and listen to my direct needs. I would definitely recommend Vivint as a whole to others. So far the app has been easy to work with as well.

Brian was very professional during the install, and he knew exactly what he was doing! He kept me informed every step of the way and answered every question. Keep up the amazing work!

We recently had Vivint install our home security system and the experience was smooth from start to finish. The sales rep was knowledgeable without being pushy, and the installation technician took the time to explain how everything works and made sure we felt comfortable using the app before leaving. The equipment looks clean, video quality is great, and the system has been reliable so far. We especially love being able to monitor everything from our phones and receive instant alerts. Overall, great customer service and a seamless setup process. Highly recommend!

I'm super excited to be using my new system, it's so cool! Ced broke everything down to me perfectly so I know I won't have any issues. I've always wanted to go with Vivint & now I have it & couldn't be happier!

The install of the equipment was quick and seamless. The technician was attentive and pleasant with answering all of the extra questions. I was able to get a few add-ons to the order and fortunately he had all the equipment in his car. This service today gets an A+..

If your products are good, you wouldn't need door to door sales people harassing us to buy your junk. Your door to door sales are a nuisance to the community. People knocking on my door doesn't make me want to buy your stuff I can buy on Amazon for better prices. Stop being a nuisance.

Colton was great! He was really informed and communicated everything as I asked or didn’t ask for. He also explained everything from beginning to end with the processes and the installation and the app.

Install was simple and didn’t take much time. They were flexible, even when we had to cancel and reschedule. The rep was knowledgeable and professional. Just wish the kit came with more sensors. Good.

The entire process was super easy, from the phone call to getting a technician out within a couple days was painless! The technician, Kyber, was really helpful and explained everything perfectly…

If I could give negative stars I would. All we have ever had is a doorbell cam. One day they decided on their own to add an alarm system. So when I open my front door it goes off requiring me to enter a code, ummmm there is no code because we never ordered this service but they still called the police. My husband spent an hour and a half canceling our service and then it happened again and the cops were called again. So if this is the type of service you desire go ahead and sign up now. I'm done with this bunch.

A quick inquiry turned into a new customer. Thanks Clarence for the excellent service and for going above and beyond. He set me up in a single afternoon without an appointment, in about an hour! He had an answer to every single question I had, set up my hardware, and user account, explained everything, did training, and away he went. Thanks to the team in the office for helping us out with the initial agreement!

I had to upgrade my system to the new version. I've had the old system for about 10 years. So yes It was time. Everyone that was involved with this transaction was polite and professional. Can't wait to play with the new features.

I recently cancelled my service with Vivint with 6–7 months remaining on my (5 year) contract and was charged an early termination fee of $419.88. During my time as a Vivint customer, I experienced repeated equipment issues and system reliability concerns that required troubleshooting with no resolve. Despite raising those concerns, there was no flexibility offered when I requested cancellation. I’ve since switched to ADT and chose a plan that does not require a long-term contract or significant investment for equipment. I chose to walk away from the $5K in Vivint equipment I purchased. My monthly monitoring cost is significantly lower, and so far the system has been more reliable with great functionality on the app. I would strongly encourage anyone considering a long-term security agreement to carefully review the early termination clause and compare pricing, reliability, and contract terms before committing.

Great experience and would highly recommend them to anyone. We’ve already had Vivint before and it was great to get them back again. Very respectful and helpful people.

Colby was a wonderful representative, friendly and let us know of upgrades to do and what would be the best choice to meet our needs. Our technician was amazing, fast friendly and made sure I knew how to use the system and that it was working properly before she left.

I've been trying to cancel this service for 2 months. I've done it in writing verbally and they still are trying to charge my account. When I needed the service it failed. There was someone outside my house one night and the security cameras did not Capture One thing. When I called the rep said I needed to buy a new camera. So I'm still trying to cancel this service I've done everything they said and they're still trying to charge my card.

Just got the smart home security system installed yesterday. So far, really like the system and all the features it has to offer. My only complaint would be the time window for installation. The technician was later than our installation window, but had good communication and once he arrived, things went smoothly and he was very helpful.

Christian was an excellent tech, very knowledgeable and helpful. Highly recommended for any Vivint installation project. We installed a full security system. He arrived on time, completed the project as scheduled and advised on product usage. Very seamless and efficient.

The whole process from getting a quote to final installation was seamless and quick. My install technician Braden was excellent and answered all my questions. Cheers!

Excellent service, Technician John was excellent he explained everything with detail, he went above and beyond my expectations. I will recommend Vivint to other family and friends. John is a team member that I will be glad to have has part at my team work. Good customer service.

John was great and very knowledgeable about the product and system. I showed him the how’s and where’s and he got to it. Thanks John for everything!!!

Can’t get their system to work. Then they hung up on me. Already charged for activation fee and the service fee but my system won’t work. Terrible customer service.

Great experience with Vivint customer service. Setting up my new account was extremely easy. Rebooting my system and setting new PIN went without issues.

The experience was amazing start to finish. The workers were great, very professional, and full of personality. I was given wonderful service and also received the best quality of products!

Was very hesitant to call to speak to someone about products and pricing, because they always want to sell more and are very pushy. This was the total opposite interaction. I can't remember the name of who I spoke to, but he was the best. He didn't try to oversell, when I said no to a product or service he listened and didn't try to convince me otherwise. What started as a fact finding phone call turned into me ordering the products and setting up an install appointment. Could not be more happier with the product.

Dustin was amazing to work with. He was extremely patient and accommodating. We did not have outlets installed in our property yet, but he went above and beyond to make sure we were able to have at least a partial install.

I was very pleased with the installation process. The technician called ahead with a reminder. He was efficient and got to work immediately. He was able to troubleshoot to get the system up and running.

Ryan was awesome with not only being quick and responsive. But he made sure that we got EXACTLY what we needed for our household and was very quick and through.

I had Reggie and Alfredo at two different houses. Both did a great job of explaining everything I would need to know. They were both very efficient at their jobs.

My Vivint technician was fantastic—professional, knowledgeable, and quick. He set everything up perfectly and made sure I understood how to use all the features. Excellent service from start to finish. Thanks Joseph!

Have had Vivint for a few years, Gavin was the best tech that have had to do service for me and explained everything. Had a little mix up in the beginning because i was told about an Additional charge but got it fixed.

The customer service was great, technician took his time and did a great job. I’m very satisfied. I would use Vivnt again and also refer them to other people. Thanks a lot Correy.

Jessica was my technician & gave excellent service. Jessica was extremely knowledgeable & patient in explaining all the components of my new alarm/monitoring system, walking me through step by step.

The technician alone is why I will always recommend Vivint. He was incredibly knowledgeable and professional. It was very easy to be able to customize the Vivint services to Taylor to our home.

At this point if I could leave 0 stars I would! I have had nothing but issues with this company! From the financing to having my service interrupted to hanging up on me constantly and not getting any resolution!! I did exactly what I was asked to do but they do nothing they say they will do. I’m frustrated, disappointed, and about to take to social media for help at this point!! I completely out of patience.

Nathan was extremely knowledgeable and passionate about what he does. Happy to have a system protecting my home. Will happily refer any friends or family members to him!

The installer was very helpful and polite. He went over our needs as the first step to listen and advise with suggestions. He installed the latest and best alarm, door camera, etc. Once installation was complete he went over the entire system with my wife and I and instructed us exactly how to use all the features the system is capable of doing. The doorbell camera was a Godsend and the system itself is very easy to learn, even to “young folks” like us. Safety and piece of mind are important to us.

Vivint is a excellent choice in security. You'll be offered excellent security tech and have it calibrated to a smart security panel that will allow you to control and optimize your security.

Jacob was very professional, friendly and took time to explain the service, cost and subscription fee. Efron was very professional, completed the install within a couple hours and took time to explain how to use the app, the cameras, the touch pad and how to set up the alarm. Highly recommend!

Landon was very nice and knowledgeable about the security system he was selling. We was able to customize the system to fit our family needs for security. The images and audio from the cameras are of good quality.

To anyone else who is thinking about getting a home security system I would recommend Vivint because they are the best. First the technician that was scheduled to set up my system called in sick so a different technician called me to let us know that he was taking the other employee place and that he was en route to my apartment so that to me was very courteous of him. When he arrived he explained everything to me and my wife step-by-step, installed my security system, showed us how it works. Believe me when I say he was very professional and polite. If I was looking at this review I would recommend getting a vivint security system installed. Sincerely, Deacon **

I have done everything suggested with people having the same issues, not to mention a total inconvenience to delete the app and reinstall the app. Reset router.... Absolutely disappointed.

Jalen ** was my sales guy and he was awesome. Didn't oversell and even helped me choose what was best and right for me. The installation person Lilian, was awesome. Straight to the point helped me to choose the right installation areas. Both gentlemen were extremely professional, understanding and kind. Ten out of ten would go with them over and over.

CJ was great. He came in and got everything setup. It took a couple hours but it works and I am so happy. I purchased my house with old ADT equipment and it just wasn't giving me what I needed. I am thankful for the great service beginning to end. Gregg explained everything over the phone and set me up for success. Only downside is that since I had a doorbell and thermostat through Reliant I was unable to get my friend the referral reward. While that was more disappointing because it would help her a lot I can't say that I dislike anything from my experience and this switch/upgrade.

The tech that came to set up our system was very professional and made sure we felt well-informed about everything. He walked us through everything he was doing and how to work the system both on the panel and our phones—he was very clear with his instructions as well. Overall, it was a great experience!

I have service in my first home and no issues as of yet. 2nd install not the same. The control panel is still down and still waiting on tech to repair. Hopefully, Vivint can credit me for the time down since I still don’t have service.

The sales representative that came to the house was very helpful and conscientious. The installer, Ezekiel, was wonderful to work with. He answered all of my questions and was very patient when I asked them all again. I haven’t had a security system before, so I am very reassured of the need and of the choices that I’ve made to create what I want and need to feel safe.

From the start when I called sales to the installation, customer service was at the fore front! The sales rep, Garrett, made asking question very simple. He was very informative throughout the process and understood this is a big purchase and there was no pressure that I had to buy right then and there. He knew that I would need to ask my wife to make sure we got the system we needed. Jacob came to install the whole system. He took his time to go through everything I ordered and provided some additional recommendations which I didn't know was an offer. He was very professional and nice throughout the whole installation process making sure everything was perfect to our liking. He also told me that if we ever move, they will come and uninstall and reinstall the system in our new home. This is the level of customer service that everyone should operate at!

I had a great experience with Vivint. Our installer was very professional and efficient with the install. We had a lot of additional contractor work happening and he was very gracious and willing to work around them.

I love how Vivint works and operates. Very professional and great products and services. I would love to refer my friends and family in future as well.

Summer and William were kind, courteous and very informative. They worked with us to get the cameras exactly how we wanted them. And made recommendations to make her home even safer.

The installation was quick and properly done by a professional who cared and answered all questions, with good clarity. Vivint is definitely the way to go for your security needs.

The installation was on time, efficient and courteous. Alex went out of his way to follow my requests across the unusually shaped property. He finished on time and gave me a full explanation on operating the system.

Not a great first time experience at all. I like the products and the security that it brings. However, all products were installed but the smoke detector and the holes make in my walls were not covered so that small insects will not be able to crawl in. I called customer service sole with them then spoke to a supervisor George who was mild toned to the situation. Didn’t care that I have to take out additional time away from work to wait for someone to complete the repair and bring a smoke detector after the installation date. You have three days to test all equipment out and cancel. Well I will be passed those three days. George stated he would call me the next day with an earlier appointment. Well when he called me today I was at work and he left a message to just call customer service for any help. Not helpful at all. I expected more but received less.

The technician was very helpful and helped us set everything up to function properly. We are very happy with the service and the whole experience during the installation process. Everything is working smoothly.

Blake our installer was excellent. He was professional, efficient and very helpful in explaining the system. I would recommend/request him for any future work we would need done.

5 stars to Jerrod, the tech who did my installation. He’s very knowledgeable is very knowledgeable and efficient. He was very informative on questions I asked. He’s courteous, respectful, and an asset to Vivint.

Jorden was very professional and nice person. He set everything up then showed me how to use it. I bought a system that was good. Wish it would have a camera for my back area at a cheaper price. Overall everything is great.

Ryan was extremely professional during the package build and installation and did everything quickly and to my liking. Will definitely recommend to friends and family.

I had Vivint for 3 years. I spent $4000 just to pay off three cameras. Most of the time the cameras didn't even work and so I'd call Vivint people to fix it and pay for that service and then it would stop working again. Also initial install wasn't properly done and every time someone came they were fixing things the other one missed. This year I got tired of it and decided to cancel my contract. Besides spending almost $850 to cancel my contract they gave me the run around for almost an hour. I finally got frustrated and when I blew up is when they finally got around to patching me through to the actual person who would do the transaction. Guess my patience lasts for 1 hour. So frustrating. VERY expensive mistake.

Xavier is great! He explained everything in detail, answered questions. Very cordial and polite. Will make sure that my family knows about Vivint and the extra peace that I already feel

I chose Vivint because 1, I have had it before, and 2, because of the security they deliver. I don't have to worry about my safety in the middle of the night, I don't have to worry about my packages getting stolen, and I don't have to worry about my house getting robbed when I'm not home. They installed door sensors so I know when someone enters my home, window sensors if someone breaks my windows, a carbon monoxide/smoke detector with 24/7 monitoring so if there's is a fire or carbon monoxide detected, the company calls the police for you., and a doorbell camera that alerts anyone that walks up to my door that they are being recorded. I couldn't feel any safer.

The salesman told us many things that just wasn’t true. He said our Ring cameras would integrate with theirs, our thermostat would integrate, our door sensors would integrate and our myQ garage door would integrate. The only thing that would integrate was the myQ garage doors. Of course we didn’t know this until the tech came right after the salesman to install. Then you find out nothing you were told was actually facts. Long story short 15 hours later we call Vivint to cancel as we were told we had a week to do this. We kept getting transferred to different departments and the third guy just hung up on us. We called back and went through 2 more people then the last guy kept trying to sell us their cameras and thermostats discounted to keep our business.

VIVINT’s Representative Corey ** was timely and very professional. He answered all my questions. Also left my home as he met it. Clean. I would recommend VIVINT and Corey to all.

The tech was very friendly and explained everything up front. He worked with me when I had to move my dogs around so he could get where he needed to be. He helped me set up the app and system and walked me through using it.

I had a great experience with the technician who installed my alarm system. He was extremely knowledgeable, professional, and took the time to explain everything clearly so I understood how the system works. He answered all of my questions with patience and made sure everything was set up perfectly before leaving. The installation was smooth, efficient, and done with attention to detail. I truly appreciate the level of expertise and customer service provided. I highly recommend them to anyone looking for a reliable and professional alarm system installation!

Very professional and explained everything from start to finish! They listened to what I wanted and very fast about installation. They even stopped back by to make sure everything was going smoothly.

Everything went smoothly, installer/Technician came over to install equipment 02/17/26, the customer service was great on the phone and in person, the installation went great, no problems that I was aware of. No complaints here, we had a very good experience with the Vivint Team.

Great customer service from the initial consultation and appointment setup. Experienced technicians.. Recommended best placements for your outdoor cameras, efficient, quick, and knowledgeable. I loved the no pressure experience. Definitely would recommend to friends and family.

Professional and efficient, Ian arrived on time, communicated effectively, and was kind and patient. I will recommend him and Vivint when ever asked or given the opportunity. Thank You for being very good at what you do.

We had a great sales person who knew what he was selling and what we needed. Our installer was amazing. Made sure that equipment was put in the correct spots yet making sure it was discreetly placed. He took time to truly explain how to operate the equipment before leaving.