Vivint Reviews

Our installer was knowledgeable. He was helpful and respectful. We felt comfortable with the products. He taught us how to work our new system and recommended additional products that were needed. He did not take too long with the installation. Our camera is so clear we can see everything. The equipment is very user friendly.

The technician and online support are great! But I received a promotion code from Vivint today, the email ask me to claim it by calling one number, I did so. After 20 minutes call, I was told this promotion code is not for me. I think it’s better to make sure only send customer useful code for saving everyone’s time. Thanks.

The overall service and products are great and easy to navigate. Technicians installed it same day and set up everything and very helpful and answered all the questions I asked. The application is easy to setup and control and so convenient. I can control everything from the app even I’m not home.

Overall customer service was great, fast and efficient. Salesman was polite, knowledgeable and to the point. And was able to have installation the same day. The installing technician was also very knowledgeable and efficient. And at no point attempted to upsell on anything that I did not need nor want.

Very knowledgeable and professional. Very quick and efficient install. Professional installation, clean and everything done right. Not like other satellite installs I have had where they make a mess and are not efficient. System is very easy to use and camera quality is the best we have had. I really like that the security system is dependent on my wifi as the cameras have their own cell chips on Vivint network.

The Sales Rep was knowledgeable and the Technician was able to do my install the same day. He made sure I knew how to operate the system before he left. I have been recommending Vivint to my friends and neighbors.

Very messy installation. The technician left debris at doors and windows where drilling took place, mark on wall from ladder. Too many plugs in outlet. Very little instruction on use of system. The technician seemed to have been in a hurry and left some of his equipment.

Our Vivint installer Rickey ** was excellent. He conducted a thorough examination of our alarm/camera and carbon monoxide/smoke detector needs; then reviewed these with me. He then checked my order vs our safety needs and found that it essentially fit well. Most important, he expertly installed the equipment, tested it and then instructed me on how to use with the in-house panel and on my iPhone Vivint app. He was professional, polite and friendly. I recommend Vivint… and specifically Rickey… to anyone with home security needs.

Once the contract was signed and the 3 day grace period to cancel was over, there was no assistance with responding to our needs from the sales person. I inquired about the need for additional equipment and was told we needed an authorized installer specific to CO2 and fire detectors. After multiple attempts there was no follow through or efforts to send someone out. The original installer did not show back up as promised when he did not complete the original install (he completed installing the equipment that I purchased through Vivint but did not complete the portion of the job of connecting the previously installed door and window sensors to the Vivint system).

The experience was positive. Craig was very knowledgeable and very focused on completing the job. The installation was complete and he assisted me with learning how to utilize the system via the application. The only thing I would have liked done would have been the removal of the old ADT sensors on the doors. I don’t know if it’s an issue to remove the sensors but seeing the old sensors takes a little away from the perfect installation of the new sensors. Other than that, Craig was professional and respectful. Gary **

Very professional and helpful with setting up equipment. Easy guidelines. Have a very clear view with the cameras. Feel better with this system for protection. The technician suggestion on where to install the monitor and cameras was very helpful. Overall satisfied with both the tech and service.

Johnny was great to work with! He was Very professional and friendly. He walked me through everything to make sure I understood how to use the system. Would recommend him for installation for anyone looking for their own system. Thank you very much!

Jordan ** helped me get everything set up. He did great and was really supportive in showing us how to use the system and its features. Really appreciated his help, transparency, and knowledge to get us up and running. Thank you Jordan!

I’m overall satisfied with the equipment and the installation. What I am not happy with is the misleading info I was told by two different salespeople at Vivint. After I made the order I got a email with my equipment list. I did not see a “Outdoor Camera” listed on that list. Even after I made it clear to the first salesperson that I wanted one along with a doorbell camera. I made another call to Vivint to confirm that the outdoor camera was included in my “Starter Pack.” They assured me that it was included and that I will be receiving an outdoor camera along with all of the other equipment I ordered.

Great salesman, very kind and respectable. Communicated well, looked nice and had a great personality. Would definitely recommend to a friend or family member! Richard had a great professional personality and made me feel comfortable! I am excited for my new system, thank you.

The installer was friendly and respectful of my home. Offered to clean up the small mess from the install. He made sure I knew how to work the system and answered all my questions. I would totally refer any friends. Thank you so much.

I was recommended by Christopher **. So far, I like it with everything that’s going on in the world, it is much needed. Thank you and I see that a lot of people have gone through y’all‘s company for home security and it seems like it’s like it because I see people around here where I live at they have y’all signs up so I say they must they gotta be good and when my son-in-law got one and told me about it I say OK then because I thought it was gonna cost a lot of money but he didn’t. So I thank you and everyone have a blessed day and enjoy your weekend. The technician that came out, he was so nice and sweet. Very professional with a smile. I’ll give him a five-star rating. Great customer service.

My technician Calvin was professional. He kept my home neat and tidy like he found it and he was very patient and kind. He respected our home as if he was a part of our family and that's very important.

Our technician was friendly, efficient and knowledgeable. He offered advice on best placement for everything and was very patient. He made sure we were comfortable with using our new system before he left and provided his contact information should we need anything. Great job!

Very professional and efficient service. The team did a good job. The equipment is high quality and user-friendly. Process from start to finish was handled very well. Highly recommend this service to anyone looking to have a peace of mind in keeping your home safe and secured.

Tyler ** and Brandon ** are very knowledgeable on their field of work. Good job guys! What I like about these two young guys is that every time I ask something, they were able to answer in their best of their knowledge.

Tim, the salesman is way too high pressure. Danny the installer was fabulous!! I have yet to get a contract and we are suppose to get 4 months free. Do not have the doorbell yet. Suppose to get that on Thursday. I hardly slept last night due to the light in the backyard.

Everything was very good, the agent was wonderful, the technician was very focused on his work and he did it super fast! They gave us confidence and security. Extremely recommended. Thanks for everything!! The equipment seems to be of very good quality! Very important.

I want to thank my installation rep for exceptional service. He was very patient and explained everything I needed to know as well as answered all my questions. He was very friendly with everyone at the home including kids as well. Thanks again.

Oscar was very informative and personable. He explained everything clearly and once we signed up we got an install that day. Easy set up and extremely quick service. Lowest price I’ve heard of for a system connected to a monitoring center, as well as the features that come with your plan. It really has given me peace of mind. I plan on recommending them to my sister as well.

It was great and very knowledgeable about all the things I asked them. Very respectable. Was friendly And was patient with my questions. Overall very good experience and I would recommend the Vivint to others in the future. Thank you for all the help.

I’m so glad Connor rang my doorbell and gave me a thorough review of the Vivint system. In less than an hour after purchase, Kim the technician installed my system and walked me through the settings. The system looks and performs great! I’m especially pleased with the camera quality and app features. Both the salesperson and technician provided excellent customer service!

Great experience on installation and very professional with questions and concerns. Felt very comfortable with installation and was very patient with my questions. Installation was clean and understood property was a rental so Oscar was mindful to be conservative with installation. Oscar was awesome and would recommend him to friends and family.

I’m really happy with the product and company. As a customer’s point I feel like the installation is the main part on a security system. The installers took their time to walk around the house double checking the best spots for installing the product after they walked me through everything they were going to do and explained how to use every part of the system. I will recommend this company and installers in a heartbeat. Thank you.

Becoming a new Vivint customer was a great experience yesterday! I definitely got more bang for my bucks! Finn & Tyler were very efficient & personable! The cameras are def state of the art! Would definitely recommend! 10 Stars!

Vivint rep Austin stopped by and we talked about all the options. He was very helpful! After everything was agreed upon the tech was there within 20 minutes to install! After everything was installed the tech walked me through how to use the system and cleaned up after himself, I would definitely recommend Vivint smart home to all my friends, family and everyone.

Nathan was amazing to work with it. He broke it down and went over everything with us and now we can feel safer with our kids. The tech that came out and installed everything was amazing. After a long day she still came out and did everything she could for us to be satisfied! Loved the experience! My parents are now thinking about signing up.

I feel great about having my new security system. My tech was able to come out quickly and walk me through the process in no time and he was very knowledgeable about the system and the answers to my questions.

We had a polite and knowledgeable installer. He went over and explained patiently how to use the equipment and made sure that I understood everything that was going on. He made sure that I was aware of what he was going to do to the house and the changes that were going to be made in my house. I was never confused or felt like any questions I didn’t know weren’t answered.

Today we had our Vivint alarm system installed. Cameras sensors and video cameras plus doorbell. The techs did an amazing job and went above and beyond to make sure we were happy with everything we was getting. They also patiently explained all that they installed and how to use it and adjust settings and all to the smallest detail. Very pleased with the service. Thank you vivint.

My technician was very thorough, knowledgeable, and explained everything to me in great detail. I felt very confident in being able to work my system when he was done. I am very excited to start using all the extended features offered with my package.

I’m not a fan of soliciting door to door. It’s aggravating when someone knocks on your front door at 9pm on a Wednesday evening. However, I can not say enough great things about the installer who came a couple days later. Talyn was personable, friendly and professional. 5 stars plus.⭐️

3 days in after moving to Vivint my doorbell camera goes out. I call the customer service and they walk me through the troubleshooting. Since I don’t have the equipment they need to do the troubleshooting they can’t send a tech over to get it fixed untill July 18th. They won’t come fix the service unless they have the a replacement in which the camera is on back order. No happy with the equipment or customer service help.

Install was quick and easy, explained everything that we needed to know. App, garage door, all 4 cameras, thermostat, and ring doorbell. Guys were amazing, definitely recommend for anyone looking for a good system, as well as quick and friendly install. House if fully protected now, vacation time.

Our installation was quick and thorough. Our tech was courteous, knowledgeable and kind! We are excited to start our journey with Vivint. I was educated on the equipment and we set up an installation date for the products that were not yet ready.

Our installer, Chad, was OUTSTANDING!!! Very respectful, knowledgeable, and helpful. He was also very articulate so he explained it very well. If it not for Chad installing my daughter’s VIVINT Alarm System, I would not have used VIVINT. I am very satisfied!!! Christopher

The Vivint set up was super easy, and we can already tell how much we will love using it, and feel safe with it. Robert was awesome and super patient with us in setting everything up. The camera is so clear and detailed.

Cameras are very clear, not grainy at all, panel and app are simple and easy to use. Installer cleaned up after himself and was very professional. Young man that sold me the system was friendly and knowledgeable about your product.

Installation went smoothly and everything looked of high quality. All features were clearly explained and setting up was easy. The camera is very clear. The user interface is very nice as well. I also like the deterrent feature that notifies people that they are being recorded.

Installer was a very nice and knowledgeable young man. My daughter is in a wheelchair and he made sure the system control panel was in a position she could easily read and access. Answered all our questions and explained the cell phone Vivint app features. Overall good experience!

Cameron was great and knowledgeable about the tech and service. This is our first security system and he made us feel comfortable with our decision. He didn't have some of the cameras but that's to be expected with everything on backorder.

The sales rep and the technicians that came over were very friendly and courteous. They helped me choose a great plan and they installed it the same day! They guided me through how to work the app and the wall unit and showed how simple it was to use. I would recommend!

I thought that the technician who came out and installed my new equipment for the Vivint system was impressive. Not only did he do a great job but he made sure to answer my questions afterwards. I would highly recommend anyone to switch over to Vivint after receiving this high level of service.

The Installation was fast and professional. The cameras were placed in great location. Everything was explained well. We’re very happy with our Vivint security experience. I would definitely recommend to other family members. My only suggestion is there to be a cheaper price. Thank you!

I was a satisfied customer until your business was unable to buy me out of my contract with Brinks. The technician took my back camera and left my wires expose for me to pay to get a technician to come out and put everything back the way it was. Not knowing I would have to go through all that if I could not keep your service. I would really like your company to reach out to me to see how they can help instead of giving me the run around. Sincerely a very dissatisfied customer.

Both were very professional and courteous and knew their job to the utmost knowledge, would recommend them to anyone in all states. So as a courtesy I would talk to my neighbors about signing up and would definitely recommend a raise across the board.

Vivint came by. I liked the product. Sales rep was good. Install so far has been going well. I like that the equipment is interest-free. The monitoring service is reasonably priced. I’ll update when the install is complete and I’m in the contract.

They came in like the Avengers to install my equipment 10 minutes after I completed my order. Very pleased with the accuracy and professionalism. They had a vacuum to clean up shavings, presented all of my new equipment and left it was like they were never there.

The Nest thermostat was installed yesterday evening and isn't working. Now I can't get anyone to come fix it for a week. I am totally disappointed in the customer service. It's in the 90s and I have no air conditioning.

Gerald was extremely friendly and informative. The installation guys were super friendly and fast while installing the equipment. They helped explain everything and how it works and helped set up the app. Even though they didn’t have the doorbell they promised to come back soon!

I have little experience with home security systems, and of those I’ve tried, none are as consistent and easy to use as Vivint. I’m happy I made this purchase. The quality of the camera is superb, the installation was quick, learning how to use the control panel took minutes, and best of all, when the technician left, all of my questions were answered satisfactorily. Home security is now off of my to do list for good.

The tech did a great job. He worked quickly and explained everything well. He made sure we were happy with everything during the entire process and went out of his way to make sure everything looked good regarding the wiring. Overall great service.

The salesman and install technician both did a great job. I am very pleased with my system and all that it does for my personal security and home maintenance. The process was very quick and both individuals were very thorough in teaching my wife and I how everything works and answered all of our questions.

The salesman DALLAS, was very down to earth? Did one hell of a job comparing what I currently have and what I could possibly have. He was patient and answered every question that my wife and I had. Hands down, Great sales experience with him. As for Nathan the Tech, young and knowledgeable, knows what need to be done and did a great job explaining how everything works and did an even better job installing everything!

Having trouble logging to Vivint using my password online however, I can log onto Vivint using my password on my phone. I am waiting for ITT to call me, I have things to do. I don’t need a headache, I need smooth sailing.

So impressed with all facets of the Vivint team! From Ryan our salesperson to Eli who did the install. Everyone was professional and efficient with their service to us and our home. Already started recommending Vivint to friends and family!

Experience was good once I understood that the onboarding was just to set system up. Had to ask for help on what equipment I had and how to use/access it. Felt that onboarding should include overall instructions on what equipment and features were available and how to access it.

Overall satisfied with the experience - was disappointed with the process leading up to consult and installation. Sales Rep advised consult and install was scheduled for a specific day and time and that was not the case. Spent the entire day waiting for an appointment that was never scheduled. Still have not heard from sales rep on what happened. Had to contact Vivint customer service to resolve. Tech who installed was fantastic and excited about equipment.

The guys who came were very helpful and professional. Would definitely recommend them to other people. They came in, did a great job, explained everything very good, took their time to explain everything to me about the system. He had a helper that was also very respectful and seemed like a good young man.

The installation was a positive experience. Professional and personable worker with patience when asked a lot of questions. All were answered with kindness. All equipment and apps were explained, and how to use it, was even shown more than once. So far five star service.

Daniel did a great job installing my equipment and explaining the system to us as well. I would definitely recommend not only Vivint, but also Daniel to do the install. The system works flawlessly and we are super pleased with the service.

Devonne was great from the start. She talked me through everything before she did it. She was flexible and helped me find the right combination of devices for my needs. She spent four hours at the house to make sure everything was working and I understood the system. I highly recommend Devonne for any future service needs!

The tech called before he came and was there within the time he said. He installed our system and went over it with me and made sure I understood it. He went over what else I could purchase. He was very polite.

He called with ETA and arrived promptly. The installer was very courteous to my wife and I throughout the process. He took his time explaining all the features of the security system. He answered our questions in a very easy to understand manner.

Cameras were installed and everything was explained to a T! This has been the easiest possible process for me ever! So simple to use I can teach my mom and she won’t have a problem! The fact that my kids can also use it because it’s so clear and easy is amazing! Thank you again for all your help I will definitely recommend your services!

Came early, but called to advise of that option prior, so that was great. Swift, informative and got everything deftly handled. Dennis did a great job and was a pleasure to work with. Answered all my questions and went above and beyond explaining things to me.

I am extremely happy with install. There were 3 negatives that had nothing to do with the install. First is I will have to purchase a new thermostat to work with new system. Second is they don’t have support for the MyQ garage door opener. Third is they do not have any kind of smart switches for lighting that is supported. These are all downsides compared to my previous system. They do have really good cameras and features. Just the 3 downsides really retracts. I am getting a new thermostat installed to where I can control it from the app. They say the MyQ is coming soon. According to the install person they are working on smart switches. Once this is all done it will return my house to being a smart house. I also would like to incorporate my Alexa in this but have not gotten to that yet. Overall good system just lacking some features that my old system had.

Ethan the sales rep and Zac the installer were both friendly and knowledgeable of their product. The install was quick and relatively professional. He accidentally broke the electrical plug cover when tightening it down. He offer to replace it but it was late.

Sales rep was very informative not rushed. Answered all our questions. Explained everything in detail. Made sure we understood and were satisfied. He was very personable and friendly. Wanted to make sure we understood how everything worked. And had all the components to keep us safe and fit our needs.

Very happy with my new set of cameras. The door lock is very convenient. Sales guy and tech both very professional. I would recommend to anyone. I feel very safe now being able to see all sides of my house.

Top rated customer service! The Vivint rep/tech that came into my home to introduce me to the service was 1. Nice 2. Knowledgeable 3. Answers all of my questions basically before I even asked. Multiple installer that were all knowledgeable and answered my questions.

Spend time to troubleshoot the problem and stay past their time off. Very knowledgeable for the product and find the customer needs. He explain how to use the system and the warranty of the product. Will recommend to friends and families.

My wife and I are very pleased with the system. It was an upgrade over our old system that was a doorbell camera but not an actual security system. We were also very pleased with our sales rep Corbin, who really took his time to explain the system and what our options were, he was not pushy trying to sell us any more than we needed and that was greatly appreciated. Our technician Hannah was also extremely professional while installing the system, and was very easy to get along with. Overall we would highly recommend this company and this team.

Install was a joke. Four installers were at my house till 1:00 am. Felt very rushed. Didn’t have all the equipment so they have to come back anyway. Got very basic operating instructions. Poor driveway camera placement. They offered to move it but then I would have a hole left in my house where the current location is. Felt like too many apps to download to get everything to work together.

Fast and friendly service. Both the tech and the salesman were knowledgeable, and accommodating. I’ve yet to fully explore the system, or the app, but the UI seemed easy enough from the brief time I’ve spent with it. I like that look of all the equipment, as every item looks slick. So far, my only concern is how the cameras light up, but I see how it helps deter, which is the purpose of cameras.

The product is actually good product. The service is actually friendly. The technician is actually professional. Vivint actually explains everything to you step by step. *Logan is a great technician and he provides very Professional and friendly service. He installed everything properly and did a phenomenal job explaining to us step by step how everything works.10/10. *Rocwell is also friendly and informative and did a great job answering all of our questions along the way.10/10

I thought Dawson was very mature and I liked him. I liked the tech person also. I’m a little concerned with this loan business. I was tired after work as I am most days getting up at 4 am and getting done some days at 7 pm. Anyway, I did not read through all the things and I just hope I’m not involved with an ongoing 20% interest thing and I am not used to paying 70 plus a month for security that I hardly turn on. The extra safety features makes me feel safer. The camera doorbell and the feature that allows me to shut off the system telling them I am in trouble. Those are priceless.

Excellent customer service. Very friendly, respectful and knowledgeable. Sales representative did an excellent job on knowing the equipment, installation and everything that the service would provide. Installation technician was very courteous, knowledgeable, respectful and friendly. They ensured that we as customers knew exactly how to use the services provided to us. Excellent job!

Installer did a great job and explained how to use the system. Answered all our questions. He made sure clean up any mess that was left behind after drilling into the doors. Was very respectful and nice. I will definitely be recommending Vivint to my family and friends for their next security service.

The salesman Robert and the installer Bryson were great. The setup was smooth and the explanation was simple and easy to follow. We are very satisfied with the program, the people, and the efficiency. We would recommend this service to others.

Vivint installer (Max) was very professional, courteous and a pleasure to have in our home. Made sure we understood our new security system before leaving. Brandon made sure we understood the items we needed and did not pressure us to get more than we needed.

The whole process was clearly explained and executed in a matter of hours from sale to a complete installation. Very impressed. I would highly recommend the services provided. Parker and Nathaniel delivered what was sold.

My sales rep, Max, and Installation Tech, Nathan, were amazing! I look forward to taking advantage of this product! Installation was done the same day and our sales rep even stopped by after installation was done to make sure we were satisfied.

Both professional and courteous. Answered all questions. Demonstrated all functions and completed installation in reasonable amount of time. Salesman laid out system and it’s benefits and used soft sale techniques which were appreciated. The whole experience went well and that is all I have to say.

They came out right after to install the cameras! Got everything done so quick! They removed the old system of cameras we had with no damage and left there for pickup. Walked me through how to use everything and answered all the questions I had. Would 100% recommend to friends and family!!

Jonathan was very informative and accommodating. He went step by step over what he will be doing and then showed us all how to properly log in and manage everything. Very respectful and it didn’t take him long at all to get it all done and set up.

Truly blessed to have such nice young men help me and my family feel safe in our home. Couldn’t have asked for nicer more friendly people to work with!!! Thank you you guys again, and can’t wait until we can set up the rest. (:

Great experience. I plan on recommending to my friends. Both rep and technician were very professional. They made my experience clear and were able to answer all questions. Knowing I have this is very pleasing because I feel safe and know my family will be safe as well.

Everything went well I appreciate all the hard work to keep my home safe! I will now be able to see who comes and goes and me and my family will be alert in case if anything happens thanks to Vivint!

I purchased my first home and I knew I needed some good security around my home. I deal with customers daily at my job at their homes and asked them. So this a good choice. Sales guy Mitch was great and patient. My install with Mrs. ** was very great and helpful. Thank you.

The team communicated about their status and updated arrival time efficiently so I could plan my activities. They were quick and friendly and within a short time the system was up and ready and various pieces and the app explained. I like the system as it is easy to navigate and take action but my experience is only a few hours old! Thank you Vivint Smart Home pro team for a great job!

Great technician attitude, very helpful answering questions, very helpful recommending other gadgets, and love the system, love the camera recording that is unlimited compared to my other service that was 1000 clips per month. Images on camera are very clear and equipments looks is wonderful. Nice screen on main console, I’m very excited and satisfied.

Zach was awesome. From the beginning of the experience to the end, it was 5 stars. Zach’s knowledge of the equipment and ability to explain to my wife and I was very helpful. I am very thankful for Vivint be recommended and Zach as well! Will recommend to anyone!

Overall very pleased with the system. I was able to get same day installation and it only took 2 hours to set up. My only issue is that the Google Nest thermostat is unable to connect to the Vivint control panel. They said with an eventual app update that issue should be resolved, but for now I have to use two separate apps to control the thermostat and Vivint system individually.

The Vivint team was extremely helpful and professional. The installation was quick and painless. I am very happy and satisfied with their demeanor and presentation. Left area very clean and sales rep was on point to follow up to confirm I was ok with final purchase. Overall very satisfied and happy customer.

While I okay with the sale side of it, the installation was a little different. The installer did not install the way it discussed with sales. Additionally, the installer did not clean up after himself, I'm still finding plastic wire covering all over my house and yard. Then the first installer decided to take his own liberties and make changes to the installation. I had to have someone else come back and perilously install certain things. I was told that system would interact with the MyQ garage door system and it would be on the app. However to this day, they are still different apps. All of the doors have the new locks on them, great, and they work great, but now the door handle and the dead bolt locks are two different keys. When I asked about them rekeying the door handles to be the same as the lock, they said they could not do that, I am relatively certain that this can be done. Cameras were supposed to be installed under the eaves, but were installed outside of them.

Our technician Derek was extremely professional despite all our mess from recently moving in. We had kids running around and Derek was very respectful and approachable from the get go. I’d recommend Vivint’s services and Derek’s service to everyone and anyone.

Wow.! There are so many Good Things I can say about Mr. Michael **! He was Courteous, Polite, Friendly and very patient as I asked various questions before I confirmed any equipment being installed. His professional, mannerism and friendliness made me want to refer the Whole World because I know They would be in Good Hands! Very pleased with this Vivint Experience and happy to be a part of this family! What an Awesome Experience. If All of Your Workers are like Him...There is no reason Vivint should go out of business. A Very Happy Customer!

The installation went fast and easy. Styles the representative/salesperson is very knowledgeable. Ben the man with the great personality was fast and smooth. We hope we will be satisfied with the system during our 30 day trial. I like all the different qualities of the system, and some that are much needed.

Joey was awesome at explaining all the details and finding the best products for our home. He walked us through the entire system and explained in detail how it worked on our phone and on the pad. We are so glad we got this installed.

Definitely very happy with the service. Very thankful that we had Greg come help us get started and signed up. He was very helpful with going through the promotion going on right now and what items we were able to get.

Dawson the salesman and Eli the technician who installed the system were both very professional and friendly. They both had a great knowledge base of the product and explained it well. We hope to be happy with our new system. We like how easy it is to use on our phones as well.

He was very professional from the phone call letting me know he was on his way, to the very end! Very thorough in letting me know what he was installing, going over what my monthly bill would be, recommendations and how the system worked.

Technician was friendly and knowledgeable. His work was very clean. The only reason it’s not five stars and it’s four is not because of the professionalism of the technician but just missing the doorbell camera. Me and my wife were super excited to have it but there seems to be a shortage issue. Other than that great technician and great product thus far.

The representative was very kind and courteous. Very informative. The product was just what I was looking for.. I'm very pleased. The installer was also courteous and answered all of my questions. Thank you for how quick the product was installed. C.W.

Great service, sales person explained really good, went to the process and real easy to understand, the technician explain the work and told me every single step to set up the alarm and how to work the camera, plus they bought the contract from my previous alarm.

Justin, our Vivint tech, was very knowledgeable, respectful and a master of his craft! All around great guy. His suggestions were great and so were his instructions on how to use the system. Not only is Justin a 5 star tech, he is also a wonderful mentor to his colleagues. I got to see that yesterday. He went over next door to check in and help the other Vivint tech. What a valuable asset to your company Justin is!

Sharita came with best possible deal for me and worked with me. She is really good in what she does and then an hour later install team came and Manny is awesome in everything. He was working till about 1am, went through with me on everything and finished all install. Great piece of customer service. Kudos to Vivint!!!

Instead of using the position of the existing camera in the back yard, the technicians chose to drill a new without consulting with me first. I was told after the fact. Leaving the holes from existing camera open to weather damage. And damaging the inside dry wall, drilling a hole bigger than was was needed and Leaving excess wire untacked.

The chat agent Ana G was helpful and courteous but it would have been helpful to be able to speak with a live agent, now I have to wait till Monday to find out answers to my questions. Most companies have customers agents that work on weekends.

It has only been one day, but so far the system is very good. We went from the Ring security system to Vivint and it seems to be more technologically advanced and very user friendly. All devices are sleek and professional looking.

Reps were very knowledgeable and helpful throughout the whole process. The setup process from signing the forms to the technician coming to install the equipment was very smooth. They walked me through the whole process to make sure I understood everything that was going on.

Need to teach your sales reps what no solicitation means it just so happens I have been talking about security to it ended up being a win win. Otherwise I would of been passed. They didn't follow my no solicitation sign

My experience Vivint was excellent. Trevor, salesman, and Hunter, the technician were excellent. Their professionalism and respect for our home especially when installing the product was observed. Great experience, hoping that customer service will also be a great experience if I have a problem with the our system.

Our installer Jasmine ** was the best. Very knowledgeable and worked quickly and explained everything in detail to us. We are impressed with how to link all the different items up with the Vivint app. It is nice to be able to do everything with our front door, thermostats and have security while we are not there too.

Service has installed the Camera and the Alarm technician does nicely job and very clean jobs. Everything goes well with the service well explained with screen windows panels. Thanks for been on time and getting the jobs done right. If I know anyone needs this service, I will recommend it for you. Thanks again.

I’ve never had a tech call or text me to get a preview of my problems before their visit. I bought a home that already had Vivint installed and they customized all of the equipment to our liking. Superb service.

Marissa was very efficient and respectful. She explained the process and how much time it would take. She also explained how to use the equipment as well as the app. She did a great job and I wish that all my interactions could be as easy as this.

Our experience with the service we experienced was above and beyond than what we expected. Mike was very professional, thorough, and knowledgeable. He took the time to explain things, was very patient…did not feel rushed. Very satisfied with the service we received.

I had an appointment to set up my system today and I can say that Alex did help get me started by communicating through text, there were issues with the pin setup and when I asked why there was an issue, his response was… “That happens sometimes”, seems to be working though, but he never walked through the system with me and I have devices, one of which is the front door lock that isn’t working properly! I tried to troubleshoot it with all the online tools and still could not fix the issue. I called the 800 for help and the lady on the phone had me going through all the things I already did and I could hardly understand what she was saying, heavy accent and the conversation became very frustrating.

I had a nice experience with the sales person and installer.. Both were kind and respectful and very professional. I was not planning on purchasing a system through your company, but due to the professionalism I was convinced in my mind..

I was skeptical in the beginning because I didn’t know what to expect. I used to ADT. It was pretty bad so I give a try to Vivint. Kris give a call. We talk about Vivint who I will work. I love the fact he explained everything about the system. I the most important for my is my kids' safety so Kris let me know that vivint system doesn’t base on the wifi and at that moment that was a totally yes for me so appreciate all the information that he provided about vivint. I’m so excited about receiving my new system.

I was very pleased with my experience having the system explained and then installed. He took my old system down and explained how the new system worked. He was friendly yet professional. He was not pushy in his approach as many sales people are. I was extremely satisfied with the entire experience.

The installer Larry was very knowledgeable, courteous, and professional. He was able to answer all my questions, instructed me on how to use the new equipment, and eased my concerns. His installation of the new hub was perfection. While speaking with the customer service agent. She was very helpful and courteous. I am pleased with the new equipment.

From the walk through to the installation everything went great! Already love the service. Highly recommend to anyone in need of security services and even if you already have what you believe is a good service. Changing from ADT to Vivint was a great choice.

My Agent was really good. My installer was superb. I feel much safer now that I have all the cameras, protections and even the smoke detector and thermostat with door keypad is super cool. Everything is official now that it’s all set up and ready. I kept their phone numbers to refer friends and family.

Was very professional and kind. Made sure everything was set up and working properly and that we knew how everything worked. Completed everything within a timely manner. Answered any questions I had. I had a great experience. Will defiantly recommend to friends and family.

Alex was very helpful and showed great customer service skills. We were satisfied with his promptness. He instructed me on the use of the system and repeated the process as I have hearing disability. I am glad we went with this service.

The tech was awesome, explain everything and very professional. He install everything and ask did I have any question that need to be answer. He explain the billing and different guideline regarding the setup. I would recommend this company to my friends. I enjoy this company.

Vivint provided me a great service. I was lucky enough to have a technician in my local area, and my entire house and system was wired and installed the same day of purchase. The salesperson was upfront, honest, and personable. He succeeded in ensuring all of my needs were met. The technician was very nice and installed my entire home system in a short amount of time. Post-installation, he took the time to show my wife and I how to function the system on our phones and through the awesome panel. The system fits all of our needs and provides me a heightened sense of security for me and my family. I am active duty military, so when I deploy, I can be at ease that my family is safe. I would recommend this system to anyone and everyone!!!

We were interested in a security system. We felt we got more than we needed. The technician was at our home until after 1 a.m. We had to call today 6/10/22 for an itemized list of what was purchased. We also had our credit checked and we don’t like to use that. We asked about paying out right but we were told we had 0 interest. We are not happy to see several credit checks on our credit history. We also feel 4,000 is too much for the equipment.

Got paperwork done, got a tech the same day. He was professional, had all the equipment needed to set up all the equipment for the home security system. It was fast then anything I could have ever had experienced before. I will recommend to others if they need security. l hope they don't disappoint this new customer. I really don't know how it will work out so I will now see.

I'm satisfied with my decision to go with Vivint for home security. The install process was amazing: Cesar was at my house within an hour of signing my paperwork, which was very unexpected! He was professional, friendly, efficient, and informative. I was less happy with my experience with the salesman. I believed I was getting a motion-activated spotlight on one corner of my house, and the installer informed me there is no such equipment offered by Vivint.

Can't say enough about Garrett **. He did an outstanding job, was able the handle everything that was thrown at him by an unexpected contractor that arrived at the same time of our install. He was able to answer EVERY question and really impressed our general contractor and us. Would highly recommend Garrett! Well done!

I appreciate the coverage this system provides in-person and remotely. The video and audio capabilities of this system are of high quality. The alert notifications are accurate. The settings are intuitive and only require simple upfront instructions or demonstration from tech.

Vicente was very nice from the door to door salesman to the install guy. Zane was sales rep who was very nice, ran us through everything. The install guy Austain ran us through All the service and set up details.

Just had installed last evening, so far all seems fine. We will see if there is any upcoming problems in the future. If there is any problem, I have been assured that I can call and they will be resolved.

The installers arrived on time and confirmed all the items being installed. They were very professional. They were done with the install in half the time the previous company we used took. I have already referred a neighbor. You need more people like them working for you!

We are very pleased with the alarm system that was recently installed and I would like to add that pricing was very good the installation by the technicians was great and very professional. I would surely recommend this product to friends and family members.

Very good service. Mitch and Abel did a wonderful job in the presentation and installation of all equipment. They were very understanding in the fact that I had my grandson here and he was getting into everything. I would recommend their service to my friends and family.

I have already recommended to a few friends, was very pleased, the Representative was very nice and so was the tech, they both made the transition smooth and we are happy. We also like the way to packages are set up to meet the needs of our household.

Very friendly, and definitely professional. Everything went smooth and very quick. We were satisfied. Both guys knew what they were talking about and also knew what they were doing in the process. I will ask family and friends if they are interested.

I had a horrible time last week with the alarm going off. Alarm was from last owner so I had no information. Today, customer service called and helped walk me through the set up and explained everything to the T. She was super fantastic.

Super helpful and the installer was very friendly. Made the install super quick and showed me how to use the panel and app very quickly. Overall amazing service. Would definitely recommend this product to other friends or family. Thank you again.

My technician, Alex, was professional and knowledgeable and I would recommend his services very highly! The logistics and crediting staff were also extremely accommodating, friendly and easy to work with yesterday. Alex walked me through the systems steps after the installation was complete.

We just got our Vivint security system installed this week and so far we are extremely impressed with the entire system. Very good video quality and the entire system, including the app, works so smoothly. So far no issues to report at all. The app is even very impressive and we have our Nest thermostat connected to it.

I was already looking for a camera system before I was approached. I was pleased with what I was offered and pulled the trigger because I liked that someone was able to guide me through the process to get exactly what I wanted.

Our Vivint tech was great! Very efficient, informative, and pleasant. Would definitely recommend this company and this tech to anyone seeking a smart home. I’m excited to use my smart home. Experience from the salesmen to the tech was great - Magen, Greenville, Tx

We have been thinking about this security system for a while and when my husband was home he signed us up. The sales guy was nice and knowledgeable. The installer also nice and answered my questions and walked through how to use the app and the device installed in the house.

I'm liking the whole set up but my cameras are always buffering and never really showing much. I do get notifications but that doesn't help if my cameras are always buffering and I can't see. I'm not sure about keeping them yet. We will give them some time and see if they actually STOP buffering.

Friendly guy came and quickly installed the items he had. There was a couple of things not here yet. He said they would be shipped and installed once they come in. We are still tweaking the setting and see how well it works later.

Vivint tech was hard working and knowledgeable. He made sure we knew how to operate our new equipment before he left as well. Would definitely recommend. Had never heard of this company until a few days ago but we are very satisfied with everything so far.

Happy with product, very user friendly and makes me feel safe! Installer was amazing and was efficient, friendly and showed step by step how to use it. Salesman was also very friendly and explained pricing and the product upfront. Love this alarm system!!

My service was excellent. I love my services that were provided to me. Now I know I can keep my family and house safe even if I'm not home. The alarms are loud and will get the attention of myself and my neighbors if need be.

So far we are happy with the initial installation. Looking forward to getting use to the system over the next couple days. The tech was very knowledgeable and efficient with the equipment that was installed today. The tech was helpful with all of our questions and the overview of the system.

Joshua ** was GREAT! He informed me on how to use my system from A-Z, fast installation, arrived on time and took his time and walked me through my whole package I got from Vivint. I will be referring anyone who might be looking for a security system, GUARANTEED!

I told the salesman I didn’t have time to deal with it and that I did want to make the switch. He kept telling me he was done and then went on and he scheduled the install for that moment. I’m glad to have it but I needed it another day. I had to get someone to cover my shift caring for my elderly mother because he couldn’t make an appointment with me.

Great! Quick and Easy. Tech was friendly and professional! Vivint exceeded my expectations in every way. The setup is super good. My family is very happy. Thank you Vivint. A happy customer. Thank you again!

Both technicians were really helpful. They guided me through every step. very easy to follow instructions to reactivate the system plus very friendly staff. Would really recommend Vivint services to anyone who wants excellent service and better security for their home.