Vivint Reviews

He was the extra mile to help me. Not his fault that the installer didn’t very poor job and taking care of me. I need a cover plate also for my doorbell camera. Installer stop by. Left it at the door for me to install. I attempted to install it which I’m not technical with this and now my camera doesn’t work. Extremely poor on the install side customer service.

I have tried this security system for 1 week. I'm so glad that I have it. Dion and Noah explained everything about this system and sometimes more than once. Thanks guy. I have added my daughter's to the system, they love it too.

4. I’ve provided my mobile number to Vivint as my contact number yet they have my landline on file and continue to use it, this is basically useless since if there is an alarm when we are not home, they are contacting me at home. 5. Their customer service for everything except sales appear to be outside the US, therefore when you call to address any issues such as the one above, the wait times are long and you at times get someone whose English is a second language. I should have stayed with my old company.

Very pleased with sales rep presentation and installation team. Fast, efficient, friendly. All very knowledgeable. Well it appears I still haven’t spewed enough about VIVINT and the satisfactory sales and service.

Nick and Chaz were both amazing and quick with answering my questions as well as being patient either me. They both were very informational and easy to talk to. I’ve been looking into different alarm systems and this one sold me. I would recommend this service to everyone.

I was very impressed that my salesman, Koby, was working on July 4th. He was very transparent and had a sincere desire to make sure that I was provided security for my home. He was very informative and took the time to explain everything. I would recommend this for family and friends.

Elliot was pleasant and in very well informed of the product. Did a great job giving a demonstration of how the system worked and what was to be expected. The installer was quick and Curtis and explained exactly what he was doing while installing.

I have been extremely satisfied with the quality of service I've received. I have to admit that I was quite surprised that all appointments were kept extremely punctual. The installation was almost seamless. I am happy to have joined the team.

Salesman and install team were knowledgeable and very professional. Went step by step on the install and through the use of the app. Showed functionality on the display and using the phone which was nice. Worked around some electrical challenges and adjusted cameras for max visibility.

The worst company ever. Sales tells me one thing, tech comes out it a whole different price. He had to call to make sure I was not lying, had problems with door lock, schedule appointment, tech went to an apartment and I live in a house. Tech said reschedule service when he screwed up, when we called customer service it’s all a run around so now my house is unlocked for a month waiting on them to fix the door lock. I left a very good company over some cameras and it has gave us nothing but heartaches

Gabby and Brandon were friendly, knowledgeable, and helpful in getting our smart home system set up. Everything was ready to go in less than two hours. The cost is very reasonable. The cameras are very fun to watch.

Glad we upgraded from SimpliSafe. We expect this system to outperform our old one. Better Cameras and Connectivity. Looking forward to how this will help us out moving forward. Customer service is top notch. They listened to all of our concerns and did all they could to make sure our needs were met.

Toy did such a great job installing everything for us. He was very kind and patient. We appreciated the time he took explaining everything and his hard work. We are looking forward to using our new Vivint system! Thank you!!

Very professional and courteous sales and installers. Cameras working well and easy to set up on your smartphone. Price point is competitive. I have used other security products these cameras are much better. I would recommend this system over the other three I have used.

From sales to install the team was very knowledgeable, very friendly, very courteous. I definitely feel safer now having Vivint. Thank you for stopping by today and offering your service. It was a pleasure having you in my home. Happy 4th.

Dang was professional and polite and he instructed me on how to use the system. The sales representative, Carlos was very informative and helpful as well. I do wish the price was a little less as I am working with a tight budget. After all, some of the equipment is left over from the previous provider.

Christian was amazing. He worked through the threatening thunderstorm that we had coming and finished everything in time. He explained the system use and all our questions were answered. After the work. He cleaned up and was on his way to the next customer.

If it wasn’t for Caleb the installer that came out the 2nd time we probably would of gone with different company due to two weeks of nightmares with Vivint and lack of communication with its different departments and lack of inventory.

We were sold on the system, had it installed, up and running all in the same visit! Same day service, everything works as it should, it is very easy to understand and use. We were hoping for the wiring to be better hidden, other than that, well thought out, user friendly system.

My review is of sign-up and installation. I realized there were a few things I didn’t ask about when signing up but the installer helped with what he could and I’ll be calling the rep later this week. Friendly service was my experience. Just set up the system yesterday so I’m still learning it. The panel has a bright light that I haven’t figured out how to adjust so I covered it with a piece of painter's tape. So far so good.

We were looking for a new security system. I like Vivint because it was easy to install and is reasonably priced. It was compatible with our old system and the representative was very informative. The technicians were also knowledgeable and friendly.

Sat. July 2, four day weekend. Installer came about 6:30pm and was there until midnight. Not ok. Would have appreciated a question like- it can be installed today.. Is that alright since it's the Saturday of a four day weekend? Installer was good, I guess. The process was beyond ridiculous!!!

The guys did a great job. Bridger and Steph were great and very professional. The equipment is working well. We’ve been looking to change security providers and Vivint seems to be a good choice. Overall very pleased with the service.

Our new Vivint system is wonderful. It is easy to use and the camera video is awesome! The installer was so polite and knowledgeable. He also cleaned up all the areas that he was working at. The sales rep was so nice and so knowledgeable. He was not pushy and went over the details until my wife and I understood the whole process.

Mayla was knowledgeable and kind. She helped keep us within budget while meeting our family’s needs. Gavin was quick and efficient when installing our equipment. Overall it was a great experience, and we are very pleased. I would highly recommend this system and company to all my friends and family. I love how safe and secure my home is. It puts my mind at ease.

I don’t always like solicitation at my home but my experience with the Vivint representative was great. My salesperson was not only knowledgeable but he showed respect for my home. Tony was great and walked us through our options with patience. The technician was also respectful.

From the start, both Tyler (representative) and Grant (installer) were both very respectful and professional. Would recommend them to anyone, friends and family. If I was to have any problems or concerns I would not feel a bit hesitant about calling anyone.

I had Epi install my system and he was awesome. Very knowledgeable and did his best to set up the perfect package for me. Wires were tucked and hidden, perfect views and sensors in all the right spots. He is the best.

Trevor came by the day before and my husband told him to come by the next day because I’m the one who makes the decisions about things like that. Of course you’d think he wouldn’t. It’s hot. Kid is out pounding the pavement. Well, he did. He was amazing!! Got a plan for an easily economical price. He told me to be patient on installation because I guess installation people can’t teleport themselves from place to place. I’m thinking a week or so. My tech was there in 20 minutes (whaaaat?). Perfect timing I guess. Nick was a gem as well. As far as their perks and top of the line technology, impressive. I can now go to sleep at night knowing my family is safe. Thanks Vivint. Most importantly, thanks Trevor and Nick!!

I like the wide 180 degree viewing angle of the doorbell cam. Exactly what I needed. It’s much better than my Ring doorbell cam. Both the sales guy and installation tech were friendly and professional. Both answered all my questions.

I wasn’t able to be there while it was being installed but me coming home to my husband explaining everything to me, shows me that Shawn show my husband how to exactly use it! Thanks again Shawn, we feel more safe with our brand new home!

Our salesman was top notch. Vivint will be fortunate to keep someone of his caliber for an extended period of time. Zachary ** left his family to pursue his career with Vivint. If I ran their sales org I would ensure he was home with his family sooner rather than later. While a strong man, no man should be home from home as he is. Our experience with our assigned technician was subpar. Sloppy install job and some work was not completed. Disappointing experience, which I hope will be right sized in short order.

The Technician “Awan **" was Experience and knowledgeable about his jobs/work. The salesman/supervisor “Patrick **” was kind respectful and very experienced and knowledgeable about his work and the work of the technician. Patrick the sales representative and Awan the tech are professional who represent the companies “Vivint” with technical knowledge of related products. The salesman “Patrick” provide insights and demonstrated live footed of the product before it was installed, he also was very effective at understanding my need and wants. He was able to put himself in my shoes to really understand what’s important to me and my family.

The Vivint installation was fast, the technician was prompt and professional. Also the camera is crystal clear. Best alarm system by far. The tech explained every detail perfectly. I truly recommend this company for excellent service and great customer service.

Had a great experience with the installation of a Vivint security system. Kevin was extremely thorough throughout walk-through and installation. He did also work and we felt like experts on the system by the end of his visit. Thanks so much for such a great product and technician!

Our Vivint sales guys were very knowledgeable and polite. They explained in detail all of the perks included with our package. Our install guys were super courteous and quick. All of the app and panel features were thoroughly explained. Will definitely recommend this service to friends and family.

Our Vivint Alarm system was installed today. The representative was so friendly and so knowledgeable that it immediately calmed all my apprehension. He was completely thorough in his explanation of the product and its use. I can’t think of how I would have preferred everything gone. It was perfect!

I enjoyed how well the technician was very patient with our questions he was fast on installing the equipment. Vivint will have my business for a long time. Now I feel safe when my family and I go to bed or when we leave home then our garage door will close by itself or front door will close by itself. Very great system.

Very friendly. Told me everything he had to do before he did it. Very helpful. Showed me how to use the alarm system. He put the camera where I ask him too. Very helpful and very kind. The sales representative was also very kind.

By far a way better experience with the home security than I had before. Definitely going to recommend to friends and family. The features I am now getting with Vivint are more along the lines of what I was looking for for home security.

Excellent customer service from technician Chase. Spent half the day at my house installing and reviewing with my family the procedures of alarming the house. I referred my friend and received a free month. Vivint was on time and very professional!

Just had security system installed. Nick was very prompt, professional and explained everything he was doing. Didn't leave a mess after installing system. Was also very helpful in explaining how the system works. Highly recommend this company for all your security needs.

From the salesman to the installer I am happy with the service offered, Shawn and Jake, respectively. I didn't feel pushed by Shawn, which is not often the case by door to door sales, and was respectful in that my wants/needs were covered. And Jake was prompt and friendly. I've yet to explore the installed service quite yet, but so far so good.

Christian went above and beyond to accommodate our busy schedule. The entire sign-up and installation process was super easy. The system is high quality and looks like it will meet all of our security needs. I love that everything has a lifetime warranty.

Devin was professional and knowledgeable on most alarm options but our garage door opener was not compatible with their system. Installation was done quickly but took the time to explain all features. Would recommend to anyone who was looking to replace or upgrade their alarm system.

I should never have given you a second chance. The salesman talked me into it with a bunch of lies. He told me I wouldn't have to pay my 1st bill then informed me he was going to cover it after I signed the contract. Haven't received a single dime from salesman. Told him I had a poor experience with you guys in the past and your customer service. He told me not to worry about the customer service although they were great and to call him with any problems. I had problems the 1st day and he did not take care of it. He told me he would have a repair guy out as soon as possible I never heard back from him.

Brandon was very pleasant and explained everything so thoroughly, I had no issue choosing Vivint as our security system. The pricing and options were better than any other security system on the market. They had the system set up and done within an hour.

John has been working tirelessly to work on our schedule. He kept in great communication and was very knowledgeable. Or was hit and miss but he finally got us. Great service. Would definitely recommend to family and friends.

The Vivint tech did an amazing job helping me with my home. Vivint needs more techs like this because in my previous home it was a horrible experience. This gentleman definitely went above and beyond and I will be recommending friends and family to him and his team.

Danny and Braden are an amazing team! Both professional and personable, clear in their explanations and efficient with my time. Braden was extremely patient with explaining things to my son as he worked on the installation. Danny was so funny and a pleasure to talk to. He answered all my questions, leaving nothing to question. I feel like my home is fully protected now and I didn't have to break the bank or wait weeks to do it. Really phenomenal experience. Highly recommend them to anyone seeking to protect their homes.

Jorge was amazing, quick, very informative. Truly helped us learn our system quickly. During the process he was able to explain things, as well as provide honest feedback. I would highly recommend using him for installations. We really appreciated his timeliness and ability to work with what we have.

Very speedy service, clear picture on camera, all staff has been very helpful. I will recommend this company to anyone who asks. I feel like my family will be safe and secure. The agent was informative and the man installing was informative.

Our salesman, Daniel, wasn’t pushy or desperate in his attempts to win our business. The system(s) and company truly sell themselves. Having 24/7 camera feed (running off cellular) and the integration of the system as a whole is just awesome. We appreciate the professional install (quick and efficient by Adrien), the ease of use, and the excellent quality of the systems.

The installer was very thorough and helpful through everything. Would definitely recommend the system to my friends and recommend this installer. The installer downloaded everything on my phone and help me download my apps And also cleaned up everything from his install.

I am a new customer. Sale representative arrive late in the evening. He was very personable. Once finished he had an installation guy out same night. Took about one hour for full installation. Installation guy helped set up the app and then run through how to use it and connect it to what I already had installed in the house.

Very professional both from the sales team to the installation and extremely happy with the camera resolution and ease to operate the system. I can’t speak highly enough about the experience. I would recommend them to everyone I know. Awesome experience.

Alex and Aurora were the friendliest, most helpful sales and technician combo I've ever done business with. Both made me feel like I'm putting my piece of mind in good hands with Vivint. I would happily open my doors to them again. 11 out of 10

Our experience was truly amazing! The salesman had everything laid out, product to prices. He was very transparent and confident in his sale. So was the install man, he was quick, efficient and informative! Will be recommending this product in the future.

Jacob was excellent, very patient, explained everything. The the technician was outstanding, she knew her job, respected my property, wore a mask, explained everything to me. I was surprised with the quickness of the installation once I agreed to purchase the product. Everything was done in one day.

My experience with Vivint so far has been professional, easy, and convenient. There haven’t been any surprises with pricing or setup. My technician was knowledgeable and friendly and the app seems very intuitive. I wish I was able to connect my Ecobee smart thermostat to the Vivint system but everything else is working for me.

Both the salesman and the installer were very friendly and knowledgeable, they both were friendly and well groomed. The installer asked us questions on where we wanted the cameras and installed them correctly. I am very happy with the team.

We’ve been wanting to get Vivint for our hour since we moved in. We Settled for Adt since they came to the house first when the previous owners moved and needed security. Consequently, when Joe came to the house I was excited, just didn’t have the time to listen. I asked him to come back 2x and he did and we finally got our Vivint set up.

James and Troy did a great job. 10/10. I would recommend to my friends and family. My wife and I are very pleased with our device. I look forward to possibly upgrading our system in the future once we move.

Thanks for the speedy install. This is my second home with this company and I love it. Both salesman and installer were professional and helpful. It’s truly amazing. It took less than 8 hours from the Knock on my door to having a system installed.

Mike was great, patient and efficient in setting and securing my home up with Vivint security. He was punctual, communicative and helped me understand other Vivint products that may be useful for my home in the future. Highly recommend.

Very informative...I forgot his name...very helpful and pleasant. Install took a few hours.. appt was supposed to be at one.. got here around 230, made up tardiness with being a very nice guy... he helped me understand how to use system, since I'm not tech savvy..

So far so my experience was great and went smooth my tech was awesome and very knowledgeable he explained everything very well. The system is very user friendly as well as the app. I enjoy the smarthome feature. Doorlocks that's a added plus....I'm coming from another alarm service provider that I had for 7yrs and compared to them I'm highly impressed with the quality and clarity of Vivint's cameras. I'm glad I made this change and hope that this experience with this change remains great.

As part of the solar promo I got the free doorbell, sensor and thermostat deal. Install went smoothly and the installer explained everything well. It’s free for 3 years so it’s a great deal. I would recommend to anyone looking to try Vivint.

The quality of the cameras are MUCH better than the ones we had prior. They have several options to choose from. The sales rep we had (Nicole) was very straightforward and very personable. Only complaint I have was how late it was when the service technician finished installation that night.

Service and everything else was great! Seller and technician were nice and thorough when explaining the products and how to use them to me. I would recommend Vivint service to those who would like extra security service for their home.

My first experience was with Alex who got me great deals on my new activation. He worked hard and I was later contacted by the installation department with Josh. He was more help attend to receiving my new service. I'm very grateful he walked me through the whole connection process and didn't get off the phone until it was connected and working. I'm very pleased. Thank you.

Nate did an incredible job. Was very knowledgeable and provided a lot of great feedback on how to position our cameras. Really like the way the set up was as well as the alert tones and everything else that is within this product.

Moved from Ring to Vivint so that I would have 24/7 video recording. Install tech was unprofessional and was trying to get me to cancel the install. Tech was eager to leave and rushed thru any explanations. The whole reason I moved from Ring to Vivint was so I had 24/7 recording on all my cameras, but that feature doesn’t even work! If this feature is not fixed before my trail period, I will be canceling my service.

Zane was awesome and took care of setting everything up. Even replaced a camera that was acting spotty and suggested the best, aesthetically pleasing way to install the cameras that also covered the needed areas. Also put everything back to where it was afterwards and tested all systems.

My Vivint service/equipment installer was Chad **. Chad was simply AWESOME today with his customer service, his explanations of required documentation, his installation is equipment, ensure everything was operating prior to his departure & his overview of the equipment integration into my home and how to operate the system from both the control panel and the Vivint smart phone mobile app.

Both the sales rep Samer and technician Taz was awesome. Great experience! The sales rep provided us with the best deal suitable to our home. He was also extremely informative. The technician was polite and well rounded. He was also very informative.

My installer was very knowledgeable in putting the system in and explaining how the system works. The installation was done as a professional. All the wires to cameras and doorbell was hidden. She was on time and was done with it all in a timely manner.

Install was smooth and professional. I was shown special features of my security. I felt Bryce was knowledgeable and thorough and chose the best place to install what I needed. I feel safe knowing my home is secure. I will refer to friends and family in the future.

Both the representative (Luis **) and the Tech (Seth) were professional and explained everything so that I knew exactly what I was getting, what I would pay, and what I could expect! I’m excited about my new system and just wanted to say that these two young men were GREAT!

I had an excellent experience with the visit set up. The representative Noe ** took time to explain step by step and answer any questions I had. He even added more than I had requested because after his explanation I wanted more services.

Mike made the process of installing our security system a breeze. He was very skilled and efficient. I had a complicated morning and last few days dealing with move-in hiccups so it was refreshing to finally have something go smoothly. He explained the system thoroughly and answered my questions with ease. I’m very excited about this new service and feel confident it will keep me and my family safe. I’ve already recommended it to my family members. Thank you Mike and Vivint for making this a great experience thus far. You’re off to a great start!

Saleswoman, Emily, was very professional and knowledgeable about the system and worked with me to get what I wanted. Didn’t push me into something I couldn’t afford. Had Vivint before and liked it. Neighbors asked me about Vivint and told them I liked it.

He was very knowledgeable. Explained each process as he was working. Very respectful and polite. Restated, if we had any questions, he would answer them. Fast worker, cleaned after he completed the job. Went over the process of using the cell phone.

The Vivint folks rang my doorbell and after discussing their system, costs, reliability, customer ratings, etc.. I decided to switch my doorbell and security system. The reps and technician were excellent. Respectful of my time, property and money. The system is SO EASY TO USE and low profile in the house. I’m glad I opened my door to them.

Both the salesman and technician were very friendly and customer service oriented. Marco the salesman went over everything in detail. Braiden arrived at my house in a very timely manner and did a very thorough job installing and going over how all of the products work.

I did not think I could afford a security system. Very doable. I love having cameras in front and back. The unit is very easy to operate. Installation was quick. The guys took time to make sure I understood everything from paperwork to operations. The keypad on the front door is a little crooked but that is the only problem. Glad they came by. Very happy overall.

Real good nice install, they worked late and got it done. I like it so far. I left town as soon as they finished. It is great seeing my place on camera. I’m leaving for vacation next week and I’ll be so relieved to have my home security on and armed.

Gabby and Luise were both very informative and knowledgeable on my decision to invest in a home security system. It could not have been a more seamless process and it’s easy to use. I would definitely recommend using for your home security. Stellar service all around!

The sales rep was very knowledgeable and accurate to help me choose which equipment I would need for my home/business. He showed me different packages with various equipment to choose from. He didn’t try to push anything extra on me!

Technician was at the house until 1AM. Broke the A/C. Had to call emergency services. Called customer service and they stated they couldn’t make an appointment until 5 days out. Unacceptable. Technician left all trash and debris. Nothing positive came from this horrid experience.

Dion was so nice and explained the entire system very accurately, he gave no pressure to us like most salesmen, he was very personable, he stayed until Noah came to install and was just about finished before he left. Noah was also very helpful in explaining the keypad and app. Highly recommend them to anyone.

The gentlemen were awesome! From Alex in sales, to the tech who installed all the products that are needed for my home. The camera features are great...as well as how easy it is to alarm the system. Both gentlemen were excellent at their jobs and explaining how to use the system.

In our research we found that Vivint had the best and latest technology and definitely a clean install and easy to use smart hub and app. Our installer Conner was very thorough, professional, personable and knowledgeable! We are very pleased with the product and our decision to go with Vivint!

Very good experience with Luis. He did a great job with the install. Very informative and was able to answer any and all of my questions. It was done in a timely manner and even cleaned up after himself. Overall great experience.

He was very pleasant and explain what all he was going to be doing and when he finish show me everything and explain how to check my phone to see and work the device. Made sure I understood and ask if I had any questions.

I had already spoke with one representative earlier in the month but when I called to get my package I didn't have to do anything. He was knowledgeable about my needs and was easy to talk to. He told me about the process and made sure I was satisfied.

My installer did a very good job today during the installation. I will follow up with him as previously discussed. He provided me with the written materials and contact information that I requested of him. I am looking forward to familiarizing myself with the system, and will definitely refer friends and family, who may be interested! Thank you.

I would definitely recommend to a friend. The service was good and helpful. I have only just had it installed but seems like a great system. The technician was timely, friendly and very informative. I have not had any issues getting hold of anybody from Vivint, their customer service is good.

I had the pleasure of meeting Steven and Michael yesterday. They both were very friendly and knowledgeable. There were some troubleshooting that needed to be done and they didn't leave until the task was completed. The steps on how to work the alarm on the app as well as the wall panel was communicated clearly. Michael left his business card with me and said I could reach out if I have any questions. Thank you both for the positive experience!

Robert was amazing. He went above and beyond with put setup, troubleshooting and activation! I would recommend your service based on his service alone. He had to make several calls in my behalf to clews up contract confusion. Thank you. Thank you.

Vonz ** and Trevor ** did an outstanding job from setting up our purchase to installing today. We could not be happier! We are looking forward to years of safety and security for our home and family. Thank you!

The representative was very informational. I signed up and am happy about being a part of the Vivint family. The camera system is super clear and I love the 'smart' technology. I'll definitely refer anyone asking or moving to a new home.

Amazing personality and professional installation. Easy and quick set up. Took the time to explain what each step required and why Vivint offers the services. Extremely knowledgeable in Vivint services. If in the future we require new security components, we will request him personally.

Tim was very prompt, very effective communicator and very respectful of me and my home. He was friendly and helpful. It took us a while to find the wiring box but he never gave up and went in the tightest farthest spot to do the necessary work. I’ve used Vivint for years at multiple houses and have been very pleased with them. Thank you Tim.

I am very pleased with the work Pablo did to our Vivint system. He was very patient and got everything working and running. I can be a little annoying with all the questioning but he was a professional and answered all of my questions and even told me to save his number in case I needed anything. A+ to him.

Brooklyn ** sales & Mike tech saved your acct. I was ready to go to another co. I was so unhappy w/ you. The upgrade cost $1800 unhappy about that but love results. Brooklyn and Mike spent lots of time to fix things.

Sales guy was wonderful. Only thing is he scheduled our installation extremely late forcing us to stay up till 3 am. There was no discussion on when would be a good time to install. The installation guys were amazing and tried to be very polite despite it being 1 am in the morning. Overall the experience was great and we are happy with the results but a little more planning and notice would be appreciated.

Your installer were very knowledgeable and did a great job the sales rep was very knowledgeable and explained everything to us. The process was very easy and was completed in a timely manner. I would recommend them to my friends.

Our sales rep explained all the options and cost for new service. Also let us review several videos of products and services they provide. The techs were available to install cameras and security pad on the same date. The images are clear and techs installed and explained our system completely.

I had an awesome salesperson by the name of Gerald **. I live in Oak Grove Kentucky and Gerald was in the area with his technicians setting up service in the neighborhood. Gerald came by and presented a package that was by far the best deal I've ever seen! Gerald is an amazing salesperson with attention to detail and answered every single question I had regarding the product and or service! I would thoroughly recommend Vivint to everyone I meet! I'm looking forward to sending referrals in the future and could definitely show my friends my system and brag about it!! I can't believe all the products and services I received and I'm very satisfied with it. Thank you Vivint for doing an amazing job and providing such an excellent service!!! My installer was also amazing. His name was Adam. He did an excellent job and was very thorough as well!!

Tristan explained very well the process of installation and how the program would run. I am very satisfied with my experience. Installation was quick and technician explained what the options were. I highly recommend this company to friends and family.

Very friendly rep. Explained everything that made it easy to understand. Once I signed up, the system got installed within the hour. Talk about fast service! The system is easy to use and right away it made me feel safe.

I love my system. It really gives me peace of mind knowing I am protected all the way around. The clarity in the cameras is amazing and the panel is so easy to use. One of the best decisions that I have made!

My service was great from start to finish. I loved everything about it. My service technician was awesome. He explained the system with me. He showed me a lot of stuff hands on. I'm very appreciative and would definitely recommend this system to someone else

Corbin, my sales rep, was very informative and transparent throughout the whole process. He made sure to answer any questions I had and was very friendly. I would recommend him to any other individual seeking to install a security system in their home!

I was so excited to begin my contract with Vivint, new devices, updated system, and to top it off the price I was quoted was great. What a horrible experience from trying to get a tech to come out and install it since day one. There was no accuracy on arrival time, no window given, no timeline of job completion. When a tech finally arrived it was 10pm and they expected the installation to happen then and there, not going to happen. Told them to come back Friday on my day off. Sales rep was trying to get his commission in and asked me to do him a solid and get it installed before the end of the month so I did just that.

My experience with sales by Mr. ** to the installation team has been outstanding. Very thorough in explaining all my options and curtailed it to my financial budget. Excellent customer service. I would score them a 10 out of 10. The resolution on all the cameras are excellent and then app is user friendly. My whole family has the app and love how simple all the features are to use. Vivint is really a high quality alarm system.

Great service. The service is very good, the seller was friendly, he explained in detail the service and its benefits. The technician was very kind and also explained to me how I can access the accesses I have through the app and how to use them.

Cole was a great help in walking me through how to set up and use my Vivint security system. He answered any question I had and was very specific in explaining each and every detail about the system. Thank you!

Vivint has upped their game! The technology is top notch and customer service is the best. Alex was professional and did a great job with the install. His level of service was stellar. This is the second house I brought Vivint to and it won’t be the last. I’m a lifelong customer!

Great people! We've had Vivint for a few years now and we truly love it! Being a family with teenagers, surveillance cameras are a must! Every time Vivint has had to come out they are always very pleasant and respectful. I do feel as they are kind of pricey.

Service personnel were great and very informative. The system was well explained and installation was clean and well thought out. I was also impressed by the many features the system has as well as the level of security and customization you can program into the unit. My family and I are pleased with going with Vivint.

Extremely satisfied, installation was very professional and timely. The products are of high caliber and quality. The entire process from our first meeting through installation was very precise and efficient. I am very pleased with all the camera locations and the monitor.

Technician Toy did a very good job. He did an awesome job for less than an hour. We will refer our families and friends to Vivint to get their homes protected and safe. Even Jessie did a great job explaining us how Vivint works and the benefits of getting Vivint installed.

I was very impressed with the salesman, he was extremely knowledgeable of the products and helpful in helping me select the products that I needed to upgrade the system the I had. The technician who came to install the system was just as knowledgeable and professional. He completed to installation and went over all the functions about the system.

The entire process - from the pre installing discussion and the actual installation were accomplished in a professional and timely manner. So far I am pleased with what I see. Trusting that this will be a pleasant journey with Vivint.

Called about having a system installed. Within 24 hours a technician was at the door. He evaluated my needs and recommended the right items I needed to safety secure and monitor my home. The install was done promptly in time less than 2 hours.

Both the sales rep and system installer guy were nice, easy to talk to and understand. I felt like nothing was being sugar-coated and there were no hidden agendas or fees. This is only day one but so far the people have been good. Not sure about the actual system yet, it’s too early to tell.

My installer Deyvone ** polite and very thorough in all of the directions and how to work my system!! She certainly is one of you top technicians!! She was very helpful and was sure to leave her info so if I had any questions I could call her!! I think she would impress anyone that she services!

Tyler was very knowledge of the different products and was able to answer all our questions. He was also very willing to work Werth is to add and remove any opens we didn't want or that wouldn't work with our house setup. Installation was fast and the demo of the system was thorough but easy to remember.

Our whole experience with Vivint has been amazing thus far!! John came to the door and was very polite and straight to the point. Came in and explained everything quickly but thoroughly. We told him what we wanted and he wrote everything up. He showed us all the specific details that’s were turning points for us. We filled out our documents and Cory showed up in 15 minutes to install. He was also very thorough and walked us through everything that we needed to know and answered all of our questions as well. I will highly recommend Vivint to any of my friends and family!

The gentlemen were very nice and explained everything so I could understand. I Will feel much safer since l live here alone. My husband of 45 years passed away recently, so l will feel safer now. Thank you for everything!

Your sales guy was very helpful in explaining the system and showing me how things would work. He was not too pushy and was patient with me when I had questions. There was so much to choose from and I feel I got more than my money was worth. Thank you

We had a great experience with signing up for Vivint and getting our equipment installed. Our sales rep and tech were both fast, friendly, and efficient. Our sales rep was never pushy and made sure we knew what we were buying and our tech was very helpful and understanding of what and where we wanted our products installed.

Great Representative you have working for Vivint, very friendly very Respectful and explained everything to my husband and I. We will Recommend Vivint to our Relatives and friends. No more (RING)! Ring was good but not good enough, we feel safer now knowing that we have a System that is beyond awesome.

Corbin sold me with his positive attitude and professionalism.. He explained everything in detail and answered. And waited till the service guy arrive to introduce him to the family. So with saying that he made your product look great.. Thanks Corbin!!!

Salesperson and technician were very courteous and knowledgeable. The installation process happened quickly and I find the system easy to use. It has been less than 24 hours but I like what I see so far. The only drawback was that you all don’t carry the battery operated Nest thermostat so I was unable to get that installed. Otherwise so far so good.

I think Vivint Smart home system are worth the money and off were really good security for your loved ones and property my daughter has the same system and so does my brother and they are both very happy with theirs.

I haven’t had a great customer experience like this is YEARS!!!! Harold went above and beyond!!! He was attentive to details, respectful, knowledgeable and quick. He was ready with all tools, and left the house very clean. Please give this guy a raise, well deserved!!

Excellent technician. Very professional and knowledgeable. Explained everything thoroughly. He made the process into a very pleasant experience! Instilled confidence in the product and in its ease of use. We feel secure about the quality of the product and the safety of our home.

I don’t like that the coaster service everything is left up to the customer to do. And everyone may not know how to use the function. Of the computer why can’t the company make it easy for the customer. I don’t like that part of this. When one needs help. What can’t they get it. And then I need help with completing the process. Information about the buyout was not totally honest about the gift card.

I want a full refund and my old system reinstalled. I was told the cameras will record continuously and can play back, That feature does not work. I was told the cameras can pick up license plates and record in 4k. That feature does not work. The cameras constantly tell me there is a person in my backyard when it is just my dogs, tech came to fix it, that also did not work. I have had a tech here twice. They have installed a mesh router and it did not help.

We love our new setup. It meets our basic but necessary security needs. Our salesman did an awesome job of explaining our options and working with us to set up exactly what we wanted. The tech was fast and the entire process went very smoothly.

Definitely will recommend Vivint to others. Now I have access all around property and my home is secured. Great customer service and very neat installation. Great equipment and lots of options while setup. Overall I'm very pleased with Vivint Home Security.

My technician was very knowledgeable and helpful. He made sure that everything was connected the in the best way possible that made me comfortable. When he arrived he had a smile on his face. I would recommend him to anyone.

Door salesman was good in the beginning, he was knowledgeable and able to answer most of our questions. But was misleading on a couple of details. We asked if it was a soft or hard credit inquiry. He first stated soft, then afterwards it discovered that was not true and it was a hard inquiry. Then when installer came. It was not explained that it had to be a hard wired mounted system. Which I didn’t not like exposed wires. The installer went to his car and took another install job. Came back in and never said anything to myself or my wife and left.

Robert was tremendous! He's very knowledgeable of the system and took time to answer any questions I may have had. I enjoyed his professionalism! GREAT GUY and was very funny at times. He even was ok while my Aunt flirted with him.

From Kevin to Skyler my entire experience was top notch. The whole process went smooth from start to finish. I appreciate the 5 star customer service. Not to mention the system is superior and user friendly, and for that I am grateful! Thanks Vivint!

I am very pleased with the service I received today with Joe - Vivint Tech, he was very understanding with our needs and took care of it right away. I would definitely recommend him to service a security system for all of my family and friends.

The technician knew about the product and was able to accurately walk me through the app and the different devices. However, the technician did something to the electrical circuit she attempted to use for the HUB. The circuit is now tripped and will need to have some troubleshooting to figure what exactly is causing the circuit to be tripped.

Tech was very knowledgeable and professional and on time. He answered all questions and gave suggestions to fit our family’s needs. His demonstration on how to use equipment made it easy for us non tech savvy people to operate. He was great. Will recommend to family and friends.

Everyone was nice until I was “accidentally” charged 713.98 which put my bank account into the negative. If I receive my refund in a timely manner it would have been a great service, but I have yet to be re contacted about a refund.

Jonathan was awesome! System works perfectly, and we are very happy. I was particularly surprised with the clarity of the cameras, as well as the accuracy of the sensors. Appreciate the professionalism of the installer, and quality of the equipment.

I purchased a new home with the equipment already installed in the home. In less than 12 hours the service is set up and running. The service was amazing and easy. Camera system is completely clear and amazing. Thank you for helping me secure my families' safety.

Ariel and Steven did an amazing job in explaining how the system consist if and how it works. We had a lot of questions as this is the is the first time we have a security system. So they explained everything from camera, doorbell, sensors, smoke alarm and how our cool thermostat works They did a clean job in stalling it. We appreciate their work!

I never wanted a whole security system. Just front and back cameras and a thermostats…I don’t really know why I have all this extra stuff and have to pay all the extra money each month. I will not use the extra equipment.

The entire process was easy and all my questions were answered thoroughly. The system materials are high quality and easy to use. We weren’t planning to install a system but we got 3 free years with our solar purchase, so more than worth it!

Where to begin? From communicating with our rep Michael, to our tech guy Miguel installing our Vivint system, it was everything! Everyone was pleasant, courteous, knowledgeable and humorous lol. Excellent service is rare. Yes, we're recommending Vivint to family and friends.

The equipment was not anchored on to the wall correctly and Sensors as well as my monitor have fallen off the wall. Cables were not put in correctly. They are loose and pose a trip hazard. The hose that were made on my walls were not sealed up with silicone.

I would recommend Vivint to any family member or friend. I've had Vivint at previous home for years and received very good customer service. The new system is like a tablet and it's pretty easy to use. One advantage is that it's smart and can interact with other devices.

Vivint installed my home security system recently. I had already heard good things about Vivint from a neighbor and a family member, so I was already interested. The salesman Isaiah and technician Cash were both very personable and professional. They were able to answer all of the questions I had about the system. Installation went smoothly and system is working wonderfully so far.

Ryan ** was amazing and told us all Vivint could offer. We had been thinking about a system and he came at the perfect time. The install was here within 2 hours and we were all set. Justin ** the install person was very knowledgeable in placement and working with our needs. We had decided to take out a few things due to overkill if we had them. I appreciate the knowledge and walk-through of the system. We look forward to our time with Vivint.

I had Vivint pro come to install my system yesterday. He was excellent. Knowledgeable and very helpful. So far I’m extremely happy with switching my service. The equipment is superior to what I had and I have a more secure and personalized system with the help of Jorge.

Hidden charges for equipment. Just gave a lump sum. Only got a 6 item package for 4,000. Ridiculous. When asked to cancel they said they couldn’t help me. Doorbell doesn’t work after one day. System keeps going offline and it’s supposed to run on its own internet, yet it slowed down the internet speeds in my home. Doesn’t let me arm it or it will crash. What’s the point of having a security system that can’t be armed? Really wanted Vivint to work, but unfortunately it was exactly as the reviews had said. Very unfortunate that I can’t cancel because it’s past their 3 day period. Wouldn’t recommend. I was better off with fake cameras and a sign.