Vivint Reviews

My aunt had Vivint, in order to return home from the report recovery hospital. Placing it in her home granted authorization for my aunt to return home from the hospital. Now, I find it a great benefit to have it in my rent house, and will move it to my home, once I purchase.

As a business owner, it’s important to meet customer expectations by providing good customer service. When we anticipate this treatment it has the potential to translate into their loyalty to your business. Mr. Wes ** provide excellent customer services. Thank you for the professionalism.

Tech was great and the system looks nice on the wall! I was impressed with the speed and professionalism of the installation. Great product. Camera quality is really nice and the panel is super responsive. I am really enjoying my system so far!

Happy with product, a little frustrated with the price! Much more than I was quoted on the phone, when I told him I currently had a backyard camera that was not included in the quote. I feel like too interested in just getting my business. Hope things better. The installer was great- left ADT after 27 years. He also didn’t mention I was buying and financing the equipment, just said, "We bill differently."

They did a good job. Located the cameras right where I wanted them. They need more power to get them working correctly but they got it done. They were very friendly and they even liked my dog. The sales man was also very friendly and seem to be well informed on the system and how it works.

I just signed up for this new alarm service. Everybody from the sales rep Chad, the installation guys and customer service were wonderful. Chad explained everything to my understanding. I was having sign in issues and the customer service rep was very patient and tried everything he could to figure out the problem. I am now able to sign in. The thing that surprised and impressed me the most was that they installed my system the same day. I can now see my whole yard. Loving the doorbell camera. Chad (sales rep) kept me updated and arrived at 9:30 pm. Love this company.

Very friendly, very efficient, explained everything we needed to know about the system. Gave us the complete rundown and made us feel comfortable with the purchase and security options recommended and desired. Some reason it’s not letting me submit this review so if it does submit, then awesome!

The service that I received was very quick and the technician, sales representative was very respectful around my property and I was updated on the service that I was being receiving. They did not leave any unanswered question.... The sale representative was knowledgeable about the product and provided factual information regarding products.

Experienced an install that took 5 hours to not even complete (due to faulty equipment) (the doorbell) while still charging me full price for the ALL the services before beginning. Installer said he be back 4 days later to complete the job. Not what I agreed on, but what can you do?

Mario was super friendly, very personable and really helpful. He was not pushy or overbearing as a sales representative. Instead, he explained how Vivint works with enthusiasm and let the technology as well as the reviews speak for themselves. The technician, Austin, was also wonderful. He took his time to show us how to work everything. He was considerate regarding our feelings and very knowledgeable about the equipment and installation process. Overall, the experience was great and I would highly recommend Vivint to everyone I know!!

Great sales person great installer great experience. I would recommend to my family and friends. Happy to have it. Can't wait to use all the features. I want a new thermostat reader. Hopefully you will throw that in.

It's a great system, easy to use, the quality of the camera is really good and the sound too. Now I can leave my home with no worries and I can check in and see whenever I want. The technician was nice and respectful.

The service and installation was quick and easy. Both the representative and installer were professional and knowledgeable. The equipment looks great and the app is easy to set up and use. I would highly recommend this to friends and family!

Want to Thank RJ w/ Vivint for the professional job and very informative on how things are set up. Thank you so much once again. Fixed the camera angles and verified they were in good state and working conditions. Will definitely show off my system and bring more customers to Vivint.

Great experience, worker made sure everything was working correctly before he left. No problems. Everything is going fine. Workers asked questions to assure we are getting best service possible. Offered all services possible. Worker took me step by step on the app to ensure that I know how to use correctly.

Mexi was my guy. He was so nice and informative and did everything he could to make sure it fit in my budget. I work two jobs and have my kids at home with my father a lot so safety is very important and this will help me so much!!!!

Our rep Danny was amazing at helping us choose the best products for our home. We feel much more safe & secure with our cameras. We will definitely feel less stressed leaving our home to travel every few weeks with the new security system! Our installation tech was awesome too, he very thorough & everything looks great & out of sight!

Salesman was knowledgeable and friendly. Installer did a great job explaining the system's functionality. It was very late, but all were willing to complete the job to satisfaction. Excited to have home security set up. Customer service was great and recommend.

Both My salesperson and install guy were GREAT!!!! It's easy to use and I feel extremely safe. My kids love to see themselves on the camera and they feel secure as well. I'm looking forward to my new adventure with Vivint!

The sales guy Alex was nice and knowledgeable about everything. Walked my girlfriend and I through the products we wanted and the installer was nice, clean and professional. The system syncs to our mobile devices making the accessibility to the security system easily accessible from anywhere at any time.

Ryan was amazing! Install went great and he explained how everything works amazingly! He cleaned up everything from the install as well. Thank you again for making me feel safe in my home. Would gladly recommend him to install for anyone who gets this system.

These guys were amazing, and extremely knowledgeable, as well as friendly. They came, and it didn’t take them long to complete the job as well. They weren’t awkward at all, and got the job done. We are very satisfied with the gentlemen that came and installed our system. Thank you!

I had ADT. Was paying $45 a month just for monitoring? A Vivint sales rep. knocked in my door, Aaron. Nice guy, very knowledgeable and informative! He stated ADT might be a little cheaper, but not better. He was correct!! I had some concerns and issues, he answered every one!!!! I was still on the fence, over thinking. So I called Vivint directly, spoke to Franklin. A really great rep. and spent sometime answering any odd question I had, put my mind at ease!!! An answer to prayer, actually!!! He professionally directed me back to Aaron to complete the process. I did. I ordered a system!!!

Aaron was very efficient and knowledgeable! Couldn’t ask for a better experienc. He was the best. He made sure me and my wife understood how to operate the system and he walked us through the process. We appreciate everything y’all do to make sure we feel safe at home and for my wife to know she has a extra layer of security when I’m not home! Thanks.

I’m happy with the cameras I guess. I needed them soon to see which person took my wallet. I’m lucky there wasn’t much in the wallet. I also wish it recorded more. Also got to be careful about the price they quote you because it’s just that they don’t tell you about the extra service fees. I’m not sure if I recommend yet.

I really enjoyed working with my rep today! He was very thorough with his explanation of products and extremely personable. My technician was to my house ready to install my new security system within 15 mins of finishing up with my rep. Great work done by both and I’m looking forward to using Vivint!

Vivint sent expert technicians to install my amazing new security system. Installation was efficient yet thorough, and training was easy. I also appreciate the referral discount. The system is sleek and fun to use; I wish I’d installed this system sooner. Highly recommended!

Technician Keron was a very professional worker. He assessed and walked through the property and finalized the list of sensors needed. He was also great at explaining the sensors' usage and its purposes. Throughout the process, I also saw that he tested everything very thoroughly. I would definitely recommend his service to any Vivint customer!

Noah did a fantastic job on the install, he was very efficient moving room to room with all necessary equipment/tools to complete the job. Had I been the one to install the equipment myself it would have taken me all day and plenty of back and forth to the garage for tools. At the completion of the install; Noah answered all of our questions and helped us with setting up the app. Great job!

Really friendly and great service. Couldn't ask for anything more. Lots of thanks for the extra security to my house. Hope things go well and no one tries to break in. Great experience and highly recommended to everyone who needs cameras or a security system for their home in general or doors as well.

I was overall impressed with the service from end to end. From the initial contact to the equipment installation. The instillation tech went above and beyond to ensure that I understand the system before leaving. He also provided me with the guidance and addressed my concerns.

Salesman Dominic and Installer Will were very kind and professional. Dominic explained everything in detail and came back to make sure that the install was going smoothly. Will was courteous and helpful. Assured me that he would be back on Wednesday with doorbell to finish install.

I had previously been trapped in a contract with another security provider. Couldn't wait to get out of this bad relationship. This other company used a third-party company to install their product which took almost all day. Vivint had a friendly and experienced service tech install 3 new cameras along with their system. He then took his time to explain all options on the monitor as well as the phone app. Thank you!

Got our new Vivint system installed. Salesman was friendly and informative and installer was professional and installed with no problems. Very happy with install and products. I would recommend this system and products to anyone looking to make their lives easier.

Julio did a very good job at making sure I was well educated about my home security system. He provided options on where I should install the outdoor cameras. Even though the doorbell cam is on back order everything else turned out great.

Great customer experience. Awesome security system. Would recommend it to everyone. Technician polite and very helpful explaining system and it contents. Salesperson courteous and polite. Explain everything in full detail. Thank you Vivint for wonderful experience. Will be a long time customer.

My tech guy was KILLER! He was totally nice in my mess of a house and was patient while I was working. He rocks!! I enjoyed the whole ordering process. The guys were personable and helpful from sales to installation.

Sales person, Christian **, was very personable and professional. Good presentation and answered all our questions. Very friendly, not high pressure at all. Installer, Cameron, did a great job. Explained usage and features of the system very well. He made sure we were comfortable with the system and how to use it. Whatever you pay him, it isn't enough!! He did a great job!

The technician did a great job; was professional and on time. Did a great job installing equipment; patiently reviewed products and explained their functions; resolved issues pertaining to our orders; called the person of contact and received a discounted price for the.

This whole process was very easy and non invasive. The installer was very courteous and professional. He did everything right the first time. He also explained all the features of the system and made sure I understood. He started within the time frame that we expected and was very efficient.

I’m highly satisfied with the services rendered; the technicians were very knowledgeable and professional. The services were fully explained, along with how to use the system, in addition to the app. As I mentioned, all is great.

The Technician Nick was friendly, professional, and awesome right from the start. He outlined his steps for the install and after verifying where I wanted things, he jumped right into it. Left no mess and had everything looking great before leaving.

Really good customer service. Very informative. All around good experience. Had good conversations. Very respectful of my home. Explained the system being installed in a way that I understood. Would definitely refer to a friend. Very happy with my new security system and the technician who installed it for me.

The installation went very smoothly so far. I am very pleased with the system. Seems like a great company. Very professional. They arrived on time, went over all paperwork, installed the system, taught me how to use it and we’re finished when they said they would be. I would strongly recommend this company.

They were very transparent. We got all the equipment installed the same day. The technician made sure we knew how to work the system and went through how to change the settings. I would highly recommend them to anyone I know.

Salesman was very good and very knowledgeable. We enjoyed working with him. Would be willing to work with him again. He was able to answer all of our questions about pricing and equipment. Our system seems to be pretty easy to use.

Great customer service and people involved were very knowledgeable. We needed a reliable security system and they provided that for us. I would recommend to family and friends and anyone that asks for a provider in security security services. Thank y’all for everything y’all did.

I am very pleased with the process I had with Vivint from start to finish. They did a great job on communicating with me throughout. The product is great and I am excited to use my new smart lock and doorbell camera.

I recommend the technician named Brandon! Was amazing and I love my new Vivint system!! Was worth the wait for the tech to come activate my system! He even came the next day to show me how to work the Vivint keypads!

From the moment I contacted Vivint to obtain a security system I was impressed with the such professional customer service. Mario ** was professional, courteous, patient in explaining the equipment usage. An amazing individual, he even fixed my patio door. This 70 year old woman is "elated to have contracted Vivint". Blessings!

Will need to come back and finish set up on Monday for door. Otherwise everything else was installed. Technician was very polite and knowledgeable of his duties. Seller did not list enough sensors so had to change sensors at last minute.

Easy setup and install. The technician was diligent and explained our new system in detail. He walked me through the main panel as well as the phone app. He answered each and every question or concerned we had. Highly recommend!

Gavin and his supervisor did a great job not only installing, but making sure I knew how to work everything. Very friendly and knowledgeable! Gavin definitely knows his stuff. Need more people like him! Awesome job! I would definitely recommend him to others!

Had a great time setting up my sale with Michael and my install tech Dallen was the best. He was conscious that I work from home and did his work quickly and I was very impressed. Both were incredible gentlemen.

Bella was great, friendly and thorough. Braxton was also very friendly and got straight to work. He explained everything in detail and did a great job! Good job Vivint! You are lucky to have them be part of your company.

Our technician was knowledgeable, professional, knows his job back and forth and it was our pleasure to have him install our equipment which we love. Dom was a joy, I wish all your techs are as good as he is.

This review only reflects the sales staff and company as a whole. The installer was very kind very thorough and very quick none of this has anything to do with him. We have A total of seven locations with Vivint. Every time the install and cameras have been put in perfectly with a few hiccups here and there. This last round however I feel like I’ve been swindled by a sales person into getting me to sign up for the cameras and then magically not having any in stock. So I wait over two weeks for an install and I have one camera up and running.

Everyone I worked with was so kind, from the original sales rep and Emma who helped get my appointment situated, to the technician who was so kind and helpful. The overall process went so smoothly, I couldn't have asked for a better experience!

The gentleman you guys had help me did an amazing job, great customer service skills. Cody and Devin were good! The alarm system seems to be legit and like I’m going to like it, it seems pretty easy to work.

Matt was very helpful and made the transition from old equipment to new equipment very quick and easy. I’m very excited and ready to use our new Vivint equipment. I am very glad I chose to use Vivint as our home security provider.

Ashley with Vivint was thorough and a pleasure to work with! Very helpful and knowledgeable. Made sure all my questions were answered and made me feel very comfortable during the process. Also, offered to come back out and help me with further installation needs.

Great job Thank you. We love it so far. I would say anyone that needs one should pick you guys. Hope you all have a great day and a blessed day. I would say it’s been great for sure. My wife loves it.

The installing technician was fantastic! He did a great install and walked me through everything. He went through the whole house and installed everything well. He was patient with my questions and worked well even with a plumber at my house too.

Everything concerning the installation and operation of the Smart Home system was explained in layman’s term and I appreciate that. Equipment quality seems first class. The sales agent Mike was promptly on time too and that was nice after a long day.

The crew that hooked up my security system was all the way awesome, Nick the man that came first felt like family to me, they all cared and was very friendly. Thanks to all of them, hi Zack! I will definitely refer to friends and family.

Colin **, salesman, explained the system in detail on what it would do and expect on the system. The 2 people who did the installation were outstanding. They explained in detail on .how to use the system. They didn't leave until we were satisfied and knew how to use the system. After they left, the salesman came back to make sure everything was okay and were completely satisfied. I have 4 other companies prior and this company was by far the best I felt when they finished the installation.

I enjoyed the service and product quality all around! Definitely feel safe and trust Vivint with my home security! The cameras are clear and the system is easy to work. Will definitely be recommending to others in the future to friends and family for sure. Thank you Vivint for the service and great quality for my home security system,

All the team members of Vivint who I had the pleasure of working with were extremely friendly and definitely knew what they were doing. Worked through the night to make sure everything I had bought was installed correctly and to my standards. Thank you.

Vivint salesman and technician were fast and great. They were friendly and answered every question. Very knowledgeable. Installed quickly. Price is reasonable and when we move we can take it with us to our new house. The video from the cameras are clear. Have a blessed day.

I was told because I was a demo house I was getting my equipment for free. Then I realized when I got my billing information that 3000 dollars worth of equipment was something I was paying for as part of my bill. So I am not understanding why I'm still paying for equipment if it was supposed to be free.

The tech and sales rep a very professional and got everything finished in a timely manner. They installed everything where we wanted it And were very professional and did their job. Very well mannered. It was an overall great experience with Vivint.

Had Vivint before and was excited to get back with the company because of the new updates in on the equipment in the personnel working for the company. Getting back with the company was very easy and installation was done on the same day. Everybody was very courteous, professional and knowledgeable about what I could expect with my service.

Keaton was super nice and very patient. He took time with answering questions and explaining the system to ensure we totally understood the benefits of the system. Enjoyed the experience and look forward to our upgraded system! Great and positive experience.

Technician and salesperson were great. Very well informed and had a great presentation. Thank you so much for the opportunity to be able to be part of this great company. Roy keep up the great work and hope you're able to continue sharing about this amazing company with others.

I will definitely recommend to others. I was very pleased from first phone to last. Our Installer Mark ** was amazing. He was very knowledgeable and kind and patient with us. The experience could not have gone better. I had checked with all other companies beforehand and none compared in quality and customer service!

I was very pleased with the service I received my tech was very helpful. He made sure I was pleased with my service before he left. I give him a 5 star. I would recommend Vivint to any of my family and friends.

I would like to take this time to thank the young woman who was so helpful to me. She didn't try to push anything off on me nor did she try to encourage me to get something that I didn't need. She represented the company very well and I would recommend this company to anyone.

Tech showed up promptly to complete the work and was very helpful and patient with walking me through how to use the app and system. I had to leave for a work related issue so grateful for his patience and thoroughness, made it easy to follow and set up on my phone! Also walked me through the various functions on the app!

Spoke with Curtis about Vivint Smart home vs Adt which I had. He explained the advantages of Vivint and how much I will save if I switch. Also spoke with Tony for Vivint Solar and having the 2 combined made sense. So I signed up for both feeling that I made the right decision.

Pablo was wonderful. Very professional and neat. He made sure the wires were hidden, and that all areas were secure and at the best price. We have Vivint at our other home in Wyoming and today's service exceeded theirs. Definite pleasure!!

Very excited with our new Vivint home security system! Paul ** the field technician who performed the install was very professional, friendly and knowledgeable of Vivint products. He went the extra mile to ensure we were satisfied with his service and successfully demonstrated how to use the security system. We look forward to working with him in the future!

I very much appreciate my salesman and installer. I had previously called VIVINT and my experience was not great. However, I wanted VIVINT! I'm a Realtor and know security systems. This is the system I wanted. My sales guy Josh never gave up on me, got me what I needed at a fair price and our installer was kind and patient. I couldn't be happier!

Michael our technician was awesome! He was very thorough and answered all my questions. Looking forward to working with him in the future. Vivint has a great security system thus we had one at our previous residence and wanted to go with them again

The technician, Luis, performed an outstanding job installing, communicating and ensuring order accuracy. The only hiccup was with the salesperson. He’s not very clear on exactly what you purchased, ie instead of a door sensor in the home kit it would be the doorbell. Just a clear definition of the items purchased and outlining of purchase would be helpful. The technician was the one who stepped in and resolved the communication barrier and saved the sale.

Quick, honest, reliable, and trustworthy! Helped walk us through all of our new additions and easy to use products! Definitely everything we've been looking for in a security system in both equipment, personnel, and the company.

I’m very pleased by the way I was treated. The deal was unbeatable and I’m truly grateful to be getting this level of security! I was also pleasantly surprised that my security I was provided was almost immediate with installation taking place the same day!

I was very satisfied with the setup and walk-through. Louis and Gabe did a great job going through the process and educating us on the equipment. After working with Gerald I feel very safe with the choice of products we selected.

The CSR rep lied. Vivint is doing the 5g upgrades for ADT. I did not seek out vivint and they used predatory tactics to get in my door. Customer service won't call me back. Said they'd have a manager call me back. NOTHING has happened! They're dragging their feet to compelling me to keep this contract. James their sales rep is a liar and charlatan. They can come and get this equipment but say I have to pay the contract to remove it. I've notified Michigan Attorney General and the BBB.

Yes I had a great experience. Technician Jaden was very knowledgeable, fast and friendly. I really like my new system user friendly. Salesperson guided me through step-by-step, real informative, also knowledgeable and real respectful. Thanks Lucas. Definitely like it better than my last system.

It got to meet a few of the team members. They were all good people. They came and did an excellent job and now my home is secure! I will most definitely be referring my friends and family. I plan on adding more cameras later.

Gavin and Nick were great! Gavin was wonderful at explaining all the features and deals. Nick’s install was fast and he showed us how to use everything even down to the app. I highly recommend Vivint. If you’re lucky enough to get Gavin and Nick, you’ll be very pleased!

Technician was professional, friendly, informative, and on time. He showed me how to manage all of my products and how to contact customer service with any issues and questions. The user profiles were easy to add and modify and the sensors are simple to control.

Thanks, Eli and Gericho. “Y’all Rock “.

Installer was fast, clean and very helpful going over the system and apps, was very patient with our questions and very respectful. Our installer was Nathan. He was from Nevada. The cameras and the apps are live and work great. Would highly recommend this system to my neighbors, friends and family.

Everything about the installation process was fantastic. Our tech (I forget his name) was attentive, patient, and friendly. He made sure everything was in working order and gave me a rundown of how to use it all. He was considerate of my husbands work schedule and completed the installation in our room first so my husband could go to sleep. He made sure to show me when products where updated in our account so I could see changes to costs. He was out to our home within hours of agreeing to work with Vivint.

Both the salesman (Cheyne) and the installer (Tyler) did a fantastic job. They explained everything and made me, my wife and two girls feel very comfortable. Highly recommend them and Vivint. The technology offered was exactly what me and my family needed to feel safer and more secure.

Our installer was knowledgeable. He was helpful and respectful. We felt comfortable with the products. He taught us how to work our new system and recommended additional products that were needed. He did not take too long with the installation. Our camera is so clear we can see everything. The equipment is very user friendly.

The technician and online support are great! But I received a promotion code from Vivint today, the email ask me to claim it by calling one number, I did so. After 20 minutes call, I was told this promotion code is not for me. I think it’s better to make sure only send customer useful code for saving everyone’s time. Thanks.

The overall service and products are great and easy to navigate. Technicians installed it same day and set up everything and very helpful and answered all the questions I asked. The application is easy to setup and control and so convenient. I can control everything from the app even I’m not home.

Overall customer service was great, fast and efficient. Salesman was polite, knowledgeable and to the point. And was able to have installation the same day. The installing technician was also very knowledgeable and efficient. And at no point attempted to upsell on anything that I did not need nor want.

Very knowledgeable and professional. Very quick and efficient install. Professional installation, clean and everything done right. Not like other satellite installs I have had where they make a mess and are not efficient. System is very easy to use and camera quality is the best we have had. I really like that the security system is dependent on my wifi as the cameras have their own cell chips on Vivint network.

The Sales Rep was knowledgeable and the Technician was able to do my install the same day. He made sure I knew how to operate the system before he left. I have been recommending Vivint to my friends and neighbors.

Very messy installation. The technician left debris at doors and windows where drilling took place, mark on wall from ladder. Too many plugs in outlet. Very little instruction on use of system. The technician seemed to have been in a hurry and left some of his equipment.

Our Vivint installer Rickey ** was excellent. He conducted a thorough examination of our alarm/camera and carbon monoxide/smoke detector needs; then reviewed these with me. He then checked my order vs our safety needs and found that it essentially fit well. Most important, he expertly installed the equipment, tested it and then instructed me on how to use with the in-house panel and on my iPhone Vivint app. He was professional, polite and friendly. I recommend Vivint… and specifically Rickey… to anyone with home security needs.

Once the contract was signed and the 3 day grace period to cancel was over, there was no assistance with responding to our needs from the sales person. I inquired about the need for additional equipment and was told we needed an authorized installer specific to CO2 and fire detectors. After multiple attempts there was no follow through or efforts to send someone out. The original installer did not show back up as promised when he did not complete the original install (he completed installing the equipment that I purchased through Vivint but did not complete the portion of the job of connecting the previously installed door and window sensors to the Vivint system).

The experience was positive. Craig was very knowledgeable and very focused on completing the job. The installation was complete and he assisted me with learning how to utilize the system via the application. The only thing I would have liked done would have been the removal of the old ADT sensors on the doors. I don’t know if it’s an issue to remove the sensors but seeing the old sensors takes a little away from the perfect installation of the new sensors. Other than that, Craig was professional and respectful. Gary **

Very professional and helpful with setting up equipment. Easy guidelines. Have a very clear view with the cameras. Feel better with this system for protection. The technician suggestion on where to install the monitor and cameras was very helpful. Overall satisfied with both the tech and service.

Johnny was great to work with! He was Very professional and friendly. He walked me through everything to make sure I understood how to use the system. Would recommend him for installation for anyone looking for their own system. Thank you very much!

Jordan ** helped me get everything set up. He did great and was really supportive in showing us how to use the system and its features. Really appreciated his help, transparency, and knowledge to get us up and running. Thank you Jordan!

I’m overall satisfied with the equipment and the installation. What I am not happy with is the misleading info I was told by two different salespeople at Vivint. After I made the order I got a email with my equipment list. I did not see a “Outdoor Camera” listed on that list. Even after I made it clear to the first salesperson that I wanted one along with a doorbell camera. I made another call to Vivint to confirm that the outdoor camera was included in my “Starter Pack.” They assured me that it was included and that I will be receiving an outdoor camera along with all of the other equipment I ordered.

Great salesman, very kind and respectable. Communicated well, looked nice and had a great personality. Would definitely recommend to a friend or family member! Richard had a great professional personality and made me feel comfortable! I am excited for my new system, thank you.

The installer was friendly and respectful of my home. Offered to clean up the small mess from the install. He made sure I knew how to work the system and answered all my questions. I would totally refer any friends. Thank you so much.

I was recommended by Christopher **. So far, I like it with everything that’s going on in the world, it is much needed. Thank you and I see that a lot of people have gone through y’all‘s company for home security and it seems like it’s like it because I see people around here where I live at they have y’all signs up so I say they must they gotta be good and when my son-in-law got one and told me about it I say OK then because I thought it was gonna cost a lot of money but he didn’t. So I thank you and everyone have a blessed day and enjoy your weekend. The technician that came out, he was so nice and sweet. Very professional with a smile. I’ll give him a five-star rating. Great customer service.

My technician Calvin was professional. He kept my home neat and tidy like he found it and he was very patient and kind. He respected our home as if he was a part of our family and that's very important.

Our technician was friendly, efficient and knowledgeable. He offered advice on best placement for everything and was very patient. He made sure we were comfortable with using our new system before he left and provided his contact information should we need anything. Great job!

Very professional and efficient service. The team did a good job. The equipment is high quality and user-friendly. Process from start to finish was handled very well. Highly recommend this service to anyone looking to have a peace of mind in keeping your home safe and secured.

Tyler ** and Brandon ** are very knowledgeable on their field of work. Good job guys! What I like about these two young guys is that every time I ask something, they were able to answer in their best of their knowledge.

Tim, the salesman is way too high pressure. Danny the installer was fabulous!! I have yet to get a contract and we are suppose to get 4 months free. Do not have the doorbell yet. Suppose to get that on Thursday. I hardly slept last night due to the light in the backyard.

Everything was very good, the agent was wonderful, the technician was very focused on his work and he did it super fast! They gave us confidence and security. Extremely recommended. Thanks for everything!! The equipment seems to be of very good quality! Very important.

I want to thank my installation rep for exceptional service. He was very patient and explained everything I needed to know as well as answered all my questions. He was very friendly with everyone at the home including kids as well. Thanks again.

Oscar was very informative and personable. He explained everything clearly and once we signed up we got an install that day. Easy set up and extremely quick service. Lowest price I’ve heard of for a system connected to a monitoring center, as well as the features that come with your plan. It really has given me peace of mind. I plan on recommending them to my sister as well.

It was great and very knowledgeable about all the things I asked them. Very respectable. Was friendly And was patient with my questions. Overall very good experience and I would recommend the Vivint to others in the future. Thank you for all the help.

I’m so glad Connor rang my doorbell and gave me a thorough review of the Vivint system. In less than an hour after purchase, Kim the technician installed my system and walked me through the settings. The system looks and performs great! I’m especially pleased with the camera quality and app features. Both the salesperson and technician provided excellent customer service!

Great experience on installation and very professional with questions and concerns. Felt very comfortable with installation and was very patient with my questions. Installation was clean and understood property was a rental so Oscar was mindful to be conservative with installation. Oscar was awesome and would recommend him to friends and family.

I’m really happy with the product and company. As a customer’s point I feel like the installation is the main part on a security system. The installers took their time to walk around the house double checking the best spots for installing the product after they walked me through everything they were going to do and explained how to use every part of the system. I will recommend this company and installers in a heartbeat. Thank you.

Becoming a new Vivint customer was a great experience yesterday! I definitely got more bang for my bucks! Finn & Tyler were very efficient & personable! The cameras are def state of the art! Would definitely recommend! 10 Stars!

Vivint rep Austin stopped by and we talked about all the options. He was very helpful! After everything was agreed upon the tech was there within 20 minutes to install! After everything was installed the tech walked me through how to use the system and cleaned up after himself, I would definitely recommend Vivint smart home to all my friends, family and everyone.

Nathan was amazing to work with it. He broke it down and went over everything with us and now we can feel safer with our kids. The tech that came out and installed everything was amazing. After a long day she still came out and did everything she could for us to be satisfied! Loved the experience! My parents are now thinking about signing up.

I feel great about having my new security system. My tech was able to come out quickly and walk me through the process in no time and he was very knowledgeable about the system and the answers to my questions.

We had a polite and knowledgeable installer. He went over and explained patiently how to use the equipment and made sure that I understood everything that was going on. He made sure that I was aware of what he was going to do to the house and the changes that were going to be made in my house. I was never confused or felt like any questions I didn’t know weren’t answered.

Today we had our Vivint alarm system installed. Cameras sensors and video cameras plus doorbell. The techs did an amazing job and went above and beyond to make sure we were happy with everything we was getting. They also patiently explained all that they installed and how to use it and adjust settings and all to the smallest detail. Very pleased with the service. Thank you vivint.

My technician was very thorough, knowledgeable, and explained everything to me in great detail. I felt very confident in being able to work my system when he was done. I am very excited to start using all the extended features offered with my package.

I’m not a fan of soliciting door to door. It’s aggravating when someone knocks on your front door at 9pm on a Wednesday evening. However, I can not say enough great things about the installer who came a couple days later. Talyn was personable, friendly and professional. 5 stars plus.⭐️

3 days in after moving to Vivint my doorbell camera goes out. I call the customer service and they walk me through the troubleshooting. Since I don’t have the equipment they need to do the troubleshooting they can’t send a tech over to get it fixed untill July 18th. They won’t come fix the service unless they have the a replacement in which the camera is on back order. No happy with the equipment or customer service help.

Install was quick and easy, explained everything that we needed to know. App, garage door, all 4 cameras, thermostat, and ring doorbell. Guys were amazing, definitely recommend for anyone looking for a good system, as well as quick and friendly install. House if fully protected now, vacation time.

Our installation was quick and thorough. Our tech was courteous, knowledgeable and kind! We are excited to start our journey with Vivint. I was educated on the equipment and we set up an installation date for the products that were not yet ready.

Our installer, Chad, was OUTSTANDING!!! Very respectful, knowledgeable, and helpful. He was also very articulate so he explained it very well. If it not for Chad installing my daughter’s VIVINT Alarm System, I would not have used VIVINT. I am very satisfied!!! Christopher

The Vivint set up was super easy, and we can already tell how much we will love using it, and feel safe with it. Robert was awesome and super patient with us in setting everything up. The camera is so clear and detailed.

Cameras are very clear, not grainy at all, panel and app are simple and easy to use. Installer cleaned up after himself and was very professional. Young man that sold me the system was friendly and knowledgeable about your product.

Installation went smoothly and everything looked of high quality. All features were clearly explained and setting up was easy. The camera is very clear. The user interface is very nice as well. I also like the deterrent feature that notifies people that they are being recorded.

Installer was a very nice and knowledgeable young man. My daughter is in a wheelchair and he made sure the system control panel was in a position she could easily read and access. Answered all our questions and explained the cell phone Vivint app features. Overall good experience!

Cameron was great and knowledgeable about the tech and service. This is our first security system and he made us feel comfortable with our decision. He didn't have some of the cameras but that's to be expected with everything on backorder.

The sales rep and the technicians that came over were very friendly and courteous. They helped me choose a great plan and they installed it the same day! They guided me through how to work the app and the wall unit and showed how simple it was to use. I would recommend!

I thought that the technician who came out and installed my new equipment for the Vivint system was impressive. Not only did he do a great job but he made sure to answer my questions afterwards. I would highly recommend anyone to switch over to Vivint after receiving this high level of service.

The Installation was fast and professional. The cameras were placed in great location. Everything was explained well. We’re very happy with our Vivint security experience. I would definitely recommend to other family members. My only suggestion is there to be a cheaper price. Thank you!

I was a satisfied customer until your business was unable to buy me out of my contract with Brinks. The technician took my back camera and left my wires expose for me to pay to get a technician to come out and put everything back the way it was. Not knowing I would have to go through all that if I could not keep your service. I would really like your company to reach out to me to see how they can help instead of giving me the run around. Sincerely a very dissatisfied customer.

Both were very professional and courteous and knew their job to the utmost knowledge, would recommend them to anyone in all states. So as a courtesy I would talk to my neighbors about signing up and would definitely recommend a raise across the board.

Vivint came by. I liked the product. Sales rep was good. Install so far has been going well. I like that the equipment is interest-free. The monitoring service is reasonably priced. I’ll update when the install is complete and I’m in the contract.

They came in like the Avengers to install my equipment 10 minutes after I completed my order. Very pleased with the accuracy and professionalism. They had a vacuum to clean up shavings, presented all of my new equipment and left it was like they were never there.

The Nest thermostat was installed yesterday evening and isn't working. Now I can't get anyone to come fix it for a week. I am totally disappointed in the customer service. It's in the 90s and I have no air conditioning.

Gerald was extremely friendly and informative. The installation guys were super friendly and fast while installing the equipment. They helped explain everything and how it works and helped set up the app. Even though they didn’t have the doorbell they promised to come back soon!

I have little experience with home security systems, and of those I’ve tried, none are as consistent and easy to use as Vivint. I’m happy I made this purchase. The quality of the camera is superb, the installation was quick, learning how to use the control panel took minutes, and best of all, when the technician left, all of my questions were answered satisfactorily. Home security is now off of my to do list for good.

The tech did a great job. He worked quickly and explained everything well. He made sure we were happy with everything during the entire process and went out of his way to make sure everything looked good regarding the wiring. Overall great service.

The salesman and install technician both did a great job. I am very pleased with my system and all that it does for my personal security and home maintenance. The process was very quick and both individuals were very thorough in teaching my wife and I how everything works and answered all of our questions.

The salesman DALLAS, was very down to earth? Did one hell of a job comparing what I currently have and what I could possibly have. He was patient and answered every question that my wife and I had. Hands down, Great sales experience with him. As for Nathan the Tech, young and knowledgeable, knows what need to be done and did a great job explaining how everything works and did an even better job installing everything!

Having trouble logging to Vivint using my password online however, I can log onto Vivint using my password on my phone. I am waiting for ITT to call me, I have things to do. I don’t need a headache, I need smooth sailing.

So impressed with all facets of the Vivint team! From Ryan our salesperson to Eli who did the install. Everyone was professional and efficient with their service to us and our home. Already started recommending Vivint to friends and family!

Experience was good once I understood that the onboarding was just to set system up. Had to ask for help on what equipment I had and how to use/access it. Felt that onboarding should include overall instructions on what equipment and features were available and how to access it.

Overall satisfied with the experience - was disappointed with the process leading up to consult and installation. Sales Rep advised consult and install was scheduled for a specific day and time and that was not the case. Spent the entire day waiting for an appointment that was never scheduled. Still have not heard from sales rep on what happened. Had to contact Vivint customer service to resolve. Tech who installed was fantastic and excited about equipment.

The guys who came were very helpful and professional. Would definitely recommend them to other people. They came in, did a great job, explained everything very good, took their time to explain everything to me about the system. He had a helper that was also very respectful and seemed like a good young man.

The installation was a positive experience. Professional and personable worker with patience when asked a lot of questions. All were answered with kindness. All equipment and apps were explained, and how to use it, was even shown more than once. So far five star service.

Daniel did a great job installing my equipment and explaining the system to us as well. I would definitely recommend not only Vivint, but also Daniel to do the install. The system works flawlessly and we are super pleased with the service.

Devonne was great from the start. She talked me through everything before she did it. She was flexible and helped me find the right combination of devices for my needs. She spent four hours at the house to make sure everything was working and I understood the system. I highly recommend Devonne for any future service needs!

The tech called before he came and was there within the time he said. He installed our system and went over it with me and made sure I understood it. He went over what else I could purchase. He was very polite.