Vivint Reviews

Everyone from the representative who set me up Brayden was amazing and did great getting me such a sweet deal! The technician Fernando is very efficient and great at what he does. I just started my plan however, I already feel part of the community! I look forward to feeling safe and secure in my home with Vivint.

I had a very pleasant experience with the whole process. It was super easy and didn’t take long. The price was great also. Can’t wait to get my system installed and feel safe. I did sent a lot of my friends the information so they could take advantage of this amazing deal y’all have going on this week.

The sales representative was professional, knowledgeable, experienced and helpful. The installer was also professional, knowledgeable, experienced and efficient. They both were able to answer any questions and were both polite and courteous. I would highly recommend Vivint for all one’s home security needs. I believe they offer the very best protection and security as compared to other home security systems.

Yes, I would definitely recommend this service to a friend. My sales rep, Thyrone was awesome. I absolutely could not say no to him. He was great! Also, the technicians were efficient and very helpful and knowledgeable of the product. We are looking forward to enjoying our new security system.

The sales team member was great and informative. He was a little vague when speaking on certain prices, but overall very knowledgeable and represented a great product well. The technician that installed our cameras was professional and Quick with installation. The technician was very informative when going over the product and was able to answer all of our questions.

Keith the installer was great and did a fantastic job. His profession was over the top. He made sure that the system was working properly. He showed my wife and I how to use it by the panel and the application on our phone. He cleaned up after and left nothing behind.

Jorge ** came today To install my new system. He was awesome! He was very helpful and not pushy to get me to buy extras. He answered all of my questions with knowledge and said if I had any more questions feel free to call him. He was so great!

The quality of the video is so much better than my previous provider, the technician was knowledgeable and so nice and took his time providing me my service and installation. Although I left my other security service with still in agreement with payment. I still think it was worth it. I’m looking for clarity, quality, and protection of my home. Not blur vision and not feeling safe.

I don't remember his name but he was extremely nice and explained everything very well. He installed everything very quickly and made no mess. He walked me through the process of setting everything up and also showed me how to remove everything when we eventually move. The app is also really easy to use and straightforward. I am extremely happy with how today went and I can't wait until my husband gets home and hears "You are being recorded." Hahaha

Tony came in and did an outstanding job!! Very professional, proficient, and knowledgeable of his job. He installed our equipment fast and on point!! This is my first time having a security system in my home, it has only been less than an hour since the install was complete and I am very pleased. Definitely will recommend this to my family in NC. P.S Give him a raise ASAP!!

This was the best experience ever. My tech was punctual & knowledgeable. The system is simple to run. My 60 year old mother grasped the concept with first training. The cameras are amazing. The smart thermostat is everything. Get the system. You will not regret it. Especially if you have kids it makes everything so easy.

Charlie who was our sales rep and Connor who did the installation were both professional and friendly. They answered all of our questions, set everything up, explained everything to us when it came to using our home security system along with how the billing works. I would recommend Vivint to all my family and friends. Couldn’t have asked for a better experience.

This was absolutely a great experience. Landon came to my door, very professional, and even came back when I asked him to wait a few hours we had a great chat and he helped me pick the perfect plan for me and then Jason came to install it within an hour. I’m up and running and absolutely love the system. Great job, everyone.!

I recently had the pleasure of engaging with Vivint's exceptional services, and I must say, it was an outstanding experience from start to finish! From their cutting-edge technology to their top-notch customer support, Vivint exceeded all my expectations. First and foremost, the installation process was smooth and hassle-free. The Vivint team arrived promptly and displayed a high level of professionalism throughout. They were well-prepared, efficient, and ensured that every aspect of the system was set up perfectly to meet my specific needs.

The people were great, they worked really hard until 1 am. Great price and love the product! The video and images are so clear. I don't have to deal with solicitors anymore. I always know who is at my door. It helps us know when the kids get home. Love it!

Customer service has been excellent. Installation was quick and Andrew remained professional. He made sure everything was clean before leaving. Jeffrey was also great and made sure to explain all the benefits Vivint has to offer. I would definitely recommend the product. Double bonus if you end up with Andrew and Jeffrey.

The service I received was over the top excellent. The products are a very good quality. The cameras grab a very good quality video. My installation went smoothly and my technician was very helpful and informative. I would recommend the service to family and friends any day. I look forward to having the set for years to come.

One of main reason purchasing the system was we really liked the smart door lock system. Purchase the package to later find out that we couldn't install one due to our door not having a deadbolt lock when the tech came to install. The salesperson should have covered these kind of basics to the customer. Especially given the fact that was the door he knocked and walked through to come inside. We had every intentions of returning them but the tech Dalen was so kind and professional we decide to try it out. I still have one more day so we may still decide to return them. Rather pay more money to deal with honest people.

Michael came to my house this morning to activate and set up the system. He also helped to replace the old chip in the panel, fix the offline camera and loose panel cover. He walked through how to use the panel system and the Vivint app. He is so nice, patient, and professional. 10 out of 10 sure.

Tony was fast respectfully and knowledgeable. Not much more to say. Only one day with the system and I'm happy with it. A1 service, Tony said he had any years of experience and it showed. Thank you for the speedy install.

It was a quick process from the time I engaged in a chat with the online representative, to a sales representative reaching out for the package I prefer, to the installation. Our Smart Home Pro - Richard **, arrived on time, was professional, and provided guidance and clarification on a lot of things as he worked with the installation. He offered things related to the service but was not hard selling. I am happy with how things are and I look forward to a great relationship with Vivint with my security system.

It was a good experience from sales to install. Nice security system. You get what you pay for. The more I look into the better I am for it because it will make it more clear to the person who has been there before and who is there to see

Being a single girl coming from the East Coast, Connecticut to THE Lone Star state of Texas security is Definitely a priority. Everyone's From my sales rep to my technician who helped me get started was friendly. Knowledgeable, efficient, transparent especially Regarding pricing I definitely felt like I made the best decision in choosing Vivint as my security provider.

Both the service and installation folks were very professional. Everything was done in a day. They did a great job in a timely fashion and combined provided a superior customer experience. One hundred percent better than the other guys that I care not to mention. Would strongly recommend to friend and family alike. The system is state of the art and yet simple to use. We love it.s

Pabalo and Ann were very awesome representatives of your company. They were both very informative about what the company has to offer as well as what I should expect from Vivint. Pablo was not too pushy and was very respectful as a salesman and Ann had patience and was very polite with all questions that we had and answer them thoroughly. I am definitely glad that I met these two individuals while getting service that I’ve been wanting for a while. Great job to the Vivint team.

The sales rep and installation technician were both very helpful and professional. They answered all my questions and did a great job of explaining the financial side and operation of the camera system.

It’s been less than a day, but so far so good. Sales and install were great, now getting use to our new security system. It has all the bells and whistles we were looking for, and is fairly easy to use. Cameras are high quality and panel is a big improvement from our previous one.

OUr time with the Vivint sales rep and installation technician were great, Styles was very thorough and full of positive energy making the experience a good one. The team was accommodating and install was quick! I definitely recommend Vivint. We feel protected from their equipment and it’s user friendly. Thank you Vivint for your support.

The representative that came to the house was super friendly and upfront. We got a next day appointment which was not an issue. I was a previous customer about 5 years again and the services they now offer are even better. I would highly recommend them. The representative followed up to make sure the installation was successful. Thank you Vivint.

Sergio was a phenomenal installer and teacher. Was in and out within the hour and I feel in total control of my home security. I would recommend this service to my friends. The system and the service are top notch. Security emt and fire are only a button's touch away all controlled on a nice panel in the house with a great display or on the app from your cell phone.

He was very kind and very professional. He was also very knowledgeable about his job. He did an outstanding job on installing my system. He let me know when he was on his way. We talk about how I could if anything happened to my system they would fix it. We talked about the importance of having insurance. I am so glad he told me about it. Thank you so much for letting me know about my system.

On time and installed system. Insured all systems were up and running correctly. Went through the correct actions to insure accurate verification. Would recommend to friends and family if they are ever in the market for home alarm system. Visual inspected areas to insure cameras were placed in areas that provided max coverage.

I must be honest, I never thought I would switch from Brinks to Vivint but with the presentation Daniel showed me on yesterday and the quality of what I was shown as well as the facts with the affordability!!! How could I not switch? The professionalism of Daniel and my tech Justin was amazing! The package I got with Vivint is A plus!!! No way Brinks can compare with the crappy service they give. I’m Vivint for life!

The tech Summer was so nice and quick with installation and made sure I knew how to work everything. Dario was also very knowledgeable and was respectful and made sure I knew what I was getting when looking through the products. All of the equipment is very new and looks great in my home.

Jake our sales rep and our installer I can’t remember his name were both great. I can’t recommend Vivint enough. Very easy and seamless setup. Jake was a great sales person and very personable. Our installer was very friendly and walked us through everything. He was equally as great. I wish I could remember his name.

The experience with your workers were outstanding! Explain everything to me. Personally they were all awesome and they treated me with tremendous help care and patience. Wow. What else is there to say. The person who did come and install my equipment were very hands on, friendly and kind.

The sales rep was kind and knowledgeable. He took the time to listen to my concerns and answer any questions I had. The techs were professional and friendly. Overall it has been a good experience and I am happy that we chose to use Vivint over another company. We have used Vivint before and had the same experience. This is a good company and I would recommend them to others.

Came recommended through our utility and services concierge on our new home. Installation was easy and quick after the setup instructions from the technician were easy to understand. The way the panel and safety measures work was simple yet effective. Compared to other security options the cost for Vivint is worth it at a great price. Greatly recommend.

The team was incredibly responsive! Jonathan did an amazing job informing us of our options and the customer service was amazing! We are thankful for the time and effort! Thank you for all of the help! Please be sure to inform Jonathan of his kindness and how much we appreciate him taking the time to go through the entire process with us. You can tell he really enjoys working with customers and knows how to take care of them. He would be great working as a team leader if he is not already in that position! My husband and I are very grateful for all the information he provided and feel confident in protecting our family.

Sales and installation was a good experience. Salesman was knowledgeable and answered all of my questions. Installer did a very clean install and was pleasant to work with. He relocated a couple cameras that I didn't like without any issue. Quality of video looks great and I'm looking forward to using the system.

The tech did a professional job installing the system. He was friendly and did a good explaining how the system works. Additional he cleaned up before leaving. The system works well and the camera for the back patio was a good addition. I also purchased the extended warranty to eliminate any out of pocket expenses in the future.

The guy that came out, I believe his name was Michael **, was excellent. Super nice, gave me an 20 min warning before he arrived, and explained everything I needed to know about the system. I had a great experience with the set up and look forward to using this system.

Sacha was the sales person super friendly, Very informative great communication. Mike was the installation technician and he was incredible and efficient with what he was installing. Everything went well and they both did great. The experience with Vivint was one of the best I’ve had with any company in any industry.

I was not told in advance about $7 service fee per month for repairs. Installer removed it. Installer and second person were here from 12 to past 7 pm. One bedroom window, garage door to outside not alarmed. Camera and motion sensor in backyard not working yet due to internet issues. I was told I would be called next week for further work. Installers were polite but did not keep me in the loop as problems developed. I need to purchase 4 non wired fire alarms as previously wired ones were not replaced in all 3 bedrooms.

Caleb did an awesome job! Any questions we had he answered them! He did everything in a timely manner! Caleb also explained thoroughly how the system works. I will highly recommend Vivint to anyone I know. Vivint also makes the non-tech savvy customer comfortable when using a Vivint security system.

It would be nice if the installer would let the home owner know when they are entering bedrooms and leaving doors and/or garage doors open…especially if there are animals in the house that are strictly indoor animals. Also, it would be nice of the installer to clean up their mess and to not walk in the flowerbeds stepping on the flowers. Not completely happy yet but in time I’m sure I will be.

Technician was very professional and knowledgeable. He answered my questions in a way I could understand. Explained the process thoroughly. Very pleased. It did not take him long to complete the installation. I would gladly recommend this technician for any other installation that may be needed. He arrived on time and went straight to work. Very personable.

Brad was quiet, efficient, cleaned up after himself.. I felt bad that they sent him so late in the day.. it was like 5 pm and he was working until after 12 midnight.. I feel his appointment should’ve been rescheduled so he could go home at a decent hour, we felt bad for him although he never complained and did an excellent job…. Felt it wasn’t fair to him to be here until after midnight…

All the features are amazing and very convenient. Everyone that we worked with was great! The smart home features will make using our security system so much more convenient. We would recommend Vivint to anyone. I think it will be much better than our ADT was. I'm so pleased how everything was so smooth and we will definitely be recommending our products to our neighbors.

Jaron was very professional and easy to speak with. He did not hide anything about the service. The Technician that arrived was very down to earth and installed everything. Install and description of all products were outstanding and easy to use. I had previously owned Arlo cameras and I will have to say this is the best choice and I wish I would have switched sooner. 140 degree camera angle and interior touchpad is just superb.

I had the most pleasant experience!! Lucas Perry and his coworker was absolutely amazing!!! They were very knowledgeable and inviting. I will continue to use Vivint and will recommend you all to all my family and friends. I LOVE my security system and Everything about it. My family feels so much safer knowing we have Vivint watching over us. Again thank you!!!

My experience was awesome. The employees were very kind, patient and knowledgeable. The installation was same day and very very quick. He knew what he was doing. The cameras are very clear and easy to access. He answered all the questions we had and showed us how to access everything we needed. Two thumbs up!

D'Angelo our salesperson was very informative, answering all our questions. Vincent the Installer did a great job. He was Quick and clean and help us set up the phone app. We are very pleased with our new security system. The transition from ADT to Vivint was seamless. I would highly recommend this system.

The salesman was very professional and friendly. He gave us all our options and we were able to build our security system the way we want it. The technician that came out to do the installation and set up was very professional and did a very good job. They were both very nice and a pleasure to do business with.

The team did an outstanding job setting up our system. They stayed until everything was up and running. There was a challenge with connecting to my internet so they came back to set everything up. The quality of the video footage is some of the best I’ve seen. I’m really enjoying the peace of mind that I can check my phone to verify my front door is locked and my garage is closed. Highly recommend Vivint.

Fred the installer was super friendly, and did a great job installing my security system. My salesman Mo was very knowledgeable about the product and was able to answer all questions I had. The system is super easy to use. The products are easy to customize for any home and I was able to get exactly what fit my home best.

Derrick was very nice and genuine, he made us feel as if we were family. Derrick was very professional and efficient. He made sure he explained everything. That way we know how to operate our security system. Nice. Nice. Nice.

Security system was explained in great detail. Very friendly staff. Quick and easy set up process. Package is tailored to your needs. Installation was same day. They walked us thru the whole process. Once set up they explained all features and helped install app on phone. Highly recommend it. Quality products for a great price.

The scheduling and people handling payment information kept dropping the ball. Had to keep scheduling installation over and over. People did not call me back. Terrible experience. However, the installer, Chad was truly exceptional. Knew exactly what to do and was very personable and professional. Fire your office personnel but give Chad a raise and some praise!!

The team at Vivint is very polite and professional. They have a great knowledge of the product and made the decision very easy. Easy to work with and a great product in general. Very satisfied with this company and their product. Answered all the questions I could come up with and made me feel very comfortable with it.

He got the system installed, yes. However, the morning started off with the tech arriving unannounced. The text saying he was arriving came in 15 minutes after he arrived. Then he proceeded to spend 5 minutes upselling me on all the products I told the person on the phone we didn't need. He was quick to install, but we didn't have much to install. The bigger issue is he left a mess. He acknowledged that he was leaving a mess. He left wood shavings all over my floor, and entryway, left our old door bell outside on the floor of our entry, left old equipment where my children could find it, he left trash from the new system and tore out the old system outside sign and just threw it on the ground. The system is installed and it works..but what's the point in having someone do it if you're just going to have to clean up after them anyway.

Hello my name is Arika **. I co-signed for my mother Jonnie Faye ** to get Vivint for her house because she is getting ready to move to Las Vegas on the 21st and will not be in Michigan. However she is the home owner of her property at ** but the tenant to be has Section 8 income restrictions and Section 8 will not allow camera systems. Also I just co-signed because she needed a system. I am currently about to be moving myself and want Vivint at my property I’m getting. I really don’t need this to affect me. She also wanted to cancel because the sales man guy did NOT let her know it was a 5yr contract. We tried canceling the 3rd day. They said they were going to send a link. We never got the link. Called and talked to 4 diff people. Got hung up on 2xs. No call back or anything…. Just rude.

Taylor was professional and guided me through all the steps to work the app and system. He also was very friendly to our pets and was not bothered by their licks. LOL. Looking forward towards finishing up the spotlights and front door lock. I’m excited to see how the new spotlights perform.

Was absolutely a wonderful experience and the technician was excellent. The equipment is amazing and I have absolutely no regrets about the choice to have the system installed. I am actually already considering adding to the system. As my wife and I continue to play with the system we are continually impressed and can’t wait till we take another vacation and really put the system to the test.

Not only is the equipment amazing the customer service was excellent. Jeffrey took care of us and made us feel comfortable during this process. Not only was the service excellent but it was also Shockingly fast. Our technician arrived at our house within minutes of us concluding the contract/paperwork. Summer was our technician. She was prompt and very pleasant. She was in and out in no time. She described the entire alarm system to us and she even fixed our door jam.

We had our security and smart home equipment installed today and it went very smoothly. The Technician was very knowledgeable and upon completion walked me and my wife completely through everything and made sure we had a firm understanding of the equipment we received. I feel safe and secure in my new home with Vivint! Highly recommend to anyone looking for a new security system for their home!

Easy to set up to purchase. Installer was knowledgeable, courteous and concerned about my home in reference to placement of cameras, sensors, etc. I am looking forward to ease of mind from the security system as well as ease of use in appears to be a well thought out design.

Sales rep, installer were friendly, polite and professional. Now this is my only suggestion. If, at an installation, the customer upgrades. And that upgrade would cause a deposit, please call it out to the customers. Now I should know that, but in the heat of the moment I didn't think and so a down payment was charged. A slight inconvenience as I didn't budget for it. But again I should realize or think to ask about it. So please consider having that made apparent before everything is signed. With that, I still am happy with the system (it's been only a few hours and I've already been notified of activity around my home).

James presented a good upgrade for our security system, we decided to move forward. Cheyenne was very professional and courtesy in installing our system to fit our needs. We really needed a upgrade alarm and cameras that can cover our property when we go out of town. James gave us an option that we need to give us a little confidence.

This was a very pleasant experience. The sales representative Jeff ** was very friendly and thoroughly explained the system to us making sure that we clearly understood the benefits of purchasing this system. The installer Krista was absolutely amazing. She was very professional and took the time to do a really good job with the complete installation. She also reviewed with me the system and all the functions making sure I knew how to navigate it. She was very neat and really cared how the cameras, and etc were mounted. I’m very pleased!!!!

I am very impressed with how crisp the video quality is and how the live video pulls up right away when selected on the app. I feel much safer knowing that we have top-of-the-line security watching over our property. I would recommend Vivint to all of my family and friends!

I've been wanting to have some security installed for some time now and did not expect the entire process to only be a few hours. The installation crew went above and beyond. They helped me reinstall our Flag that had fallen during a big storm from this past winter. Very happy with the speed and professionalism.

Great service, heard my thoughts and concerns and gave me advice on his expertise, was attentive to my needs and concerns, highly recommend. Our technician took his time to explain and made sure everything worked accordingly and help me set up my automation to my house, was very friendly and very knowledgeable of his work

Our installation guy Mark was absolutely amazing. He was helpful and kind. He explained everything to us and made sure we understood everything. He told us about other home security measures we could take and didn't make us feel pressured to saying yes. He was extremely respectful and made us feel comfortable with our purchase.

Shane called ahead and met my handyman. Although I live out of state, Shane explained everything and secured our VRBO, totally. He was polite and courteous and most of all, professional. Thank you, Shane **. He went above and beyond. He told me he would call me to follow up tomorrow to make sure that everything went ok with my other orders for other houses.

The process from start to finish was as easy and painless as possible. The selecting of devices was straightforward, and allowed for confirmation and changing what was initially decided on before installation. Installation itself was excellent. Very professional and knowledgeable technician, minimally invasive with any drilling that was required, and the end appearance is very clean.

Both the sales representative on the phone and my technicians were amazing. Very helpful. Would highly recommend. So far; the level of security seems superior and offers great protection, especially the views from the camera and doorbell. Really appreciated how thoughtful the technicians were with placement. Everyone in the entire process was kind and helpful.

I feel secure and I’m feeling much safer in my home. I like to do a better camera because it works even without Wi-Fi. I also like the emergency concierge. The panel is the best experience, I like it. My salesman was very informative and he made sure I understood all of my agreements and equipment.

The salesman and technician made the transition to reactivating my Vivint account quick and pain free. Got it back just in time too since there have been quite a bit of break ins lately and frequently. I had to reschedule my appointment a couple times and they were able to accommodate me easily.

Christina was friendly, knowledgeable. Was able to use some of the things I already had. And she did leave all of my hardware from ADT. On the survey I did when she was here. I put no to that question. I read it wrong.

Installation technician was fast and efficient. Was helpful in showing us how to navigate through the phone application as well as going through the indoor panel. The cameras look very clear and the speaker system is top shelf. We are very satisfied with the product. 5 Starts to the technician and to Vivint.

Daniel did an amazing job!! Excellent customer service!! Hope Daniel advances with this company!!! He had a lot of patience with us showing us how to use the security system!! Explained the system thoroughly so that we knew exactly how to use each camera. I would highly recommend Daniel ** to family and friends!!!

Kade was very knowledgeable about the advantages of Vivint over ADT! I was so impressed with everything I can manage on my phone not only security but lighting and thermostat as well!. Mike, installer, was able to get my system up and running shortly after I signed contract! He explained usage of system and was very thorough!

Brooklyn, ShaRae, Taite and Brandon illuminated positive energy and provided Top shelf representation of Vivint. My interaction with Brooklyn and SheRae was informative, professional and personable. Their knowledge of the products help me feel informed and safe. 5 Stars. Kudos to Taite. His focus and attention on my install to Every detail 5 Star. Taite answered every question with confidence, knowledge and patience. And now, Brandon 5 Stars! Kudos to his specialization skills, courtesy, and knowledge. I give credit matter the time it took to get the job accomplished they did it as a team. Immediate financial compensation for their awesome representation of Vivint and a job well done on behalf of this client!

Hassle Free installation by professionals, not DIY. Packages are catered to your needs, and monitoring saves you a bit on Home Owner's Insurance. Quick & Easy tutorials to troubleshoot technical issues without having to call a tech out. Financing was fast and the payment portal makes everything easy to manage. Highly recommend.

Our appointment, to have our security system installed, was set for a Tuesday between noon and 4. The installer showed up 4 days early, first thing in the morning. I had to leave work to come home. The installer forgot to install a sensor on 1 window and one of the sensors that he installed does not work. He also forgot to leave the yard sign and stickers. I logged in to do an on-line chat with Vivint and the person (Rowena K) just stopped responding after I explained what was going on. I then spoke to someone who spoke English as a second language and it took me 3 times of explaining before she understood what I was saying and I’m still not sure she did. Everyone, except Rowena, has been very friendly. I hope the relationship gets better but it has been a shaky start.

We had Vivint a few years back for about 5-6 years. The first couple years were good, no major issues. Sadly after we moved to our new home that’s when the issues began. Our equipment started to malfunction and we kept getting the run around with customer service reps. We decided to call it quits, I was certain to never be a customer again. Then came Ben and made a hell of a pitch that we just couldn’t say no. I’m on day 2 with new equipment and I’m happy to say that all the new updates are worth it. The 4k video footage is great. I’ll have to post another update down the road to ensure quality and customer service stays on point.

Alex and James were friendly and helpful with their service during the signup and installation process. I didn't have any unanswered questions. The system was installed with care and in a timely manner. They both made sure I was satisfied before leaving. The system is easy to use, as well.

I had a very good experience with my Vivint security system installation. The tech was very patient with my lack of knowledge of this kind of system. He explained everything to me in depth and answered all of my questions. I would definitely recommend Vivint to friends and family.

Liz provided a thorough explanation of the install process and explained the paperwork involved. She gave a thorough explanation on how to use the system also. She was really mindful about cleanliness and respected our home. She went over devices and made helpful suggestions. She explained how to get to and use applications needed for operation and install. Overall GREAT experience!

The install tech was very very knowledgeable and nice along the way. He explained everything I needed and was very professional. This is one of the best experiences I have had while getting an alarm system installed. He wasn't pushy or anything. Give that man a raise. My experience with other companies like ADT and Bribks was very subpar. Hopefully this is the sign of a great relationship with Vivint. I'm excited. Aw.

Excellent service from making an inquiry through installation. Technician was very knowledgeable and professional. Communication on my appointment was very good. Liking the fact the sensors are small and hidden in the frame. The alarm panel seems easy to navigate. I may add indoor and outdoor cameras at a later date.

Installer was awesome and provided great service and was very happy to answer all my questions. The install didn’t take very long and he explained in detail on questions that I had. He was a very nice young man and quick and personable. I recommend him for future add ons or installs. Thank you!

From start to finish the sales rep was very respectful, made everything super easy to understand, and showed more interest in what we needed/wanted rather than trying to upswell us. 10/10 would recommend to others. Sales Rep was John **. Technician was also top tier and stayed and completed the job even though she hit several roadblocks during installation. I couldn't have asked for a better experience for our first smart home security purchase.

I already knew that I wanted Vivint before Graham stopped at my home so it was admittedly an easy sale. However, Graham was professional and knowledgeable and very easy to work with. No pressure, no talking over me. Fabulous experience for sales. Next was the installation with Angelo. I can't say enough good things about his work. He was helpful and patient with the state of my home since I wasn't expecting installation same day! He did a fantastic job and made sure I understood the system before he left. All in all just a great experience for an investment in my home and peace of mind.

Awesome customer support! No complaints. Technicians were great and very patient and took the time to answer all questions. Got all issues resolved and was very professional and friendly. Would definitely recommend to others.

Terrible customer service while attempting to receive assistance about misinformation pertaining to my new account. I am ready to cancel my service after JUST opening the account less than 24hrs ago! Takes forever to get someone over the phone and when you do they place you on long unnecessary holds.

Vivint has what appears to be a great product, the salesman was knowledgeable, however, new at the position unknown but we had misunderstandings, I nevertheless, accepted the product & service then more trouble selecting terms. Ok, Now we have to speak of the installation, absolutely a great and knowledgeable installer but only sent ONE guy to do the install of 5 cameras plus equipment. What should have only taken 2 hours of my time resulted in 5+. The end result looks great and 4 hours in works great. These two young guys could benefit from Greater support from the home office.

I am extremely pleased with Vivint. The pre install process was thorough and detailed. The installation process was even better! My tech rep was very helpful and insightful! He spent time explaining the equipment and how it works. He answered all my questions and provided suggestions that made sense and even saved me money along the way. Overall, I would recommend Vivint to all my neighbors.

Eric was amazing!!! He was so nice and communicated everything I needed to know! The equipment looks nice and he did not try to pressure me into anything I did not need. I like that they set up front with the coat of equipment and what the cost will be after the equipment payment. I am excited for the doorbell and camera for my driveway! I will recommend!! Thank you so much!

My cameras and monitor haven't been working for over 2 years now. After several attempts of trying to fix it over the phone and several hours wasted, they were trying to charge me for a technician to come out even though the equipment is faulty. This is not fair. They spoke to a manager to see what could be done and I was told I still had to pay. I told them why would they be willing to lose a customer. I was then told well you have to do what you have to do. So I told them to cancel my service and I am going with ADT. They are now trying to charge me for the equipment and refuse to cancel my service. Why would I pay for equipment that doesn't work? I just want out of this contract, and this off of my credit report. I stopped paying the bill the day I tried canceling the service and went with ADT. I could understand if I just wanted this canceled because I want it anymore, however this equipment does NOT work. I will gladly mail it back to them. Please help!!

Felt great to leave installation to professionals, and it was nice to have them there to walk us through the features after we were done. Still have a lot of familiarizing ourselves to do, but felt like they gave us a good start. Thanks!

The technician KATIF was very professional, kind and knowledgeable.. He was very patient and was accommodating with my hundreds of questions.. A respectful technician like him is very much needed in these kinds of businesses. He checked Every part of the house with alarm detection, going back and forth to the second floor with no complaints. He is very helpful, too.

Vivint offers a top-notch service. The installation team is speedy, efficient, and leaves no mess, making the process completely hassle-free. Their technology is high-tech yet easy to use. Even if you're not tech-savvy, you'll find it a breeze to navigate. And if you ever have any questions, their customer service is there to guide you. They're always friendly and ready to help out. Vivint's service is more than just a home security system, it's an investment in peace and safety for your home. They make sure you feel secure and well taken care of. All in all, it's a brilliant experience.

I was very pleased with the guys who sold me a system for a very knowledgeable and very understandable with some of the questions I had. I would recommend this to all my friends and on the tech side the guy was very friendly, fast and up to date and answered all my questions. Explain to me several times how to work the machine because I'm not that smart with computers. They give me phone numbers to contact if I have any more questions along with her personal phones. Told me not to hesitate to call. Very professional crew.

Fast and easy install. User friendly. I was able to add our kids with their smartphones. All around good experience. The installer took less than an hour and we were up and running. Can’t wait to get my Vivint sign to place in my yard. Easy to arm/disarm. Good investment to protect my home.

The technician for Vivint who came out to install the system was very helpful and informative. He was very knowledgeable on the product and walked me through how to use it. I will definitely be recommending Vivint to my friends and family. I feel much safer and secure now. They also recommended solar panels to cut costs on my energy bill.

I spoke to the sales rep. She explained everything and helped me choose the products that best fit me and my situation. Installer was there the next day and I was all set up within 30 mins. Video quality is Amazing and wait to add all the smart home features.

All representatives of Vivint and the Solar Power company were of the highest quality. Their mothers would be proud of them. They explained everything thoroughly and assisted in any way they could. Wonderful young representatives of your company. We have recommended them and Vivint to family and friends.

Micheal helped solve an issue with the alarm speaker system. I am very hard of hearing. Micheal came up with an idea of linking my current speaker system into my new installed Vivint system. I was very happy with the results. Michael is a very hard working creative young man, I give him 5 stars!

Everyone that I dealt with was professional, pleasant, and informative. The installation was quick and I feel that I understand how to use the system. Everyone was very patient with my dog. Options were offered when I was concerned about the look of wires on my wall. I am looking forward to feeling more secure when home alone. I am also glad to have the security regarding fire for my dog when I am away.

We had an easy experience with the sales guy and then again with the installation technician. Very knowledgeable, great recommendations, helped us get all of our cross platform tech set up. This is our second time to sign up after we canceled for a short term rental in between homes and we are glad to have it back.

Jesse was very professional and courteous. He made sure to cover his feet when he was in the house. He went over everything and made sure we understood it all. He was very detailed in his installation. He didn’t leave any messes behind. 10/10 I would recommend him all the time.

My experience was great. The tech was very courteous, professional and knowledgeable. He provided valuable information about the system and how it works. I believe our new system will serve us well. The system is very affordable. I definitely would recommend the system to family and friends. You can't go wrong.

Branson, Alex and Seth were such a great team. Alex worked late in the hot evening & in our small crawl space attic to get us same day service setup. Great customer service and help with everything. Kind & Respectful young men. Please keep training your employees this way! They deserve some recognition & definitely a raise for working in this heat!

I would recommend this product to as many people as I can because they were great to me when they were installing my security system and also telling me about my opportunity to get a security system. Thanks. Great job guys. The technician was great in explaining and also doing his job installing the equipment and answering the questions I had to him.

Overall installment was good, but the technician didn't clean up behind himself and utilized profanity. Especially utilizing profanity in my Mother's presence. The panel that was installed on the wall will need covers or sleeves to be placed over the wiring for security purposes and more professional installation. Technician stated that the wall had a firewall behind it. A lot of information was not shared with the initial set up for the system.

I am new to the service so I can't vouch for the actual service itself. The sales representative (Luke) and installer (Summer) were very professional and knowledgeable with the equipment and service I received. The equipment and service is quite a bit more than competitors, but the system along with the usability of the interface and application seems far superior.

The day of installation was fairly easy. Tyler was fast with installing the the equipment in my home. There was an issue with getting alters on my mobile phone (still is) from the doorbell. Tyler went above and beyond to try to solve the issue. Even though the issue hasn’t resolved itself I was pleased with the costumer service. I hope to be able to receive alters on my phone soon.

Our tech came within the set time frame. He was knowledgeable and set everything up quickly. He did leave a little mess after installing the panel, but other than that we have no complaints. We are satisfied overall with our experience. We are likely to recommend Vivint to a friend/family member.

We switched from another similar security system to Vivint when we recently moved to a new home. The entire process was extremely efficient. From the initial phone call to Vivint regarding equipment and monitoring contract pricing to the installation (big shout out to Kelvin) everything was seamless and we are happy with our Vivint security system!

Very satisfied with the quick installation of my system, I was able to sign up & receive my installation the same day. The technician knew exactly what he needed to do & was able to do it in less than an hour. Great service from the sales rep & just an overall good experience!! Thanks Vivint, definitely satisfied with the service so far.

Hunter was very thorough and answered all of our random questions. He was quick and efficient getting our account set up and our equipment/service ready to be installed. Our installer Max arrived promptly 15 minutes later and stayed late (until 11:30pm!!) until the job was finished and that we fully understood use of the system. Excellent customer care so far!!

The sales person was very knowledgeable and helped with our needs. The technician was also very knowledgeable and showed us how to work everything. They were both so kind and helpful! It was very late at night and they still made sure we got what we needed before leaving. That's true customer service at its finest! I couldn't be any happier!

We were very pleased with Brandon’s presentation of Vivint Home Security. He answered all our questions and was patient with our lack of technology experience and knowledge. Our technician was so nice and prompt about getting the equipment installed. We were quite pleased with the process of signing up for an installation of our new security system.

Yes very nice and explain how everything works. Answer all questions. I am excited to be able to lock in my house by using my phone. That is awesome! Now I am safe & secure I appreciate everything that was done even though I had second thoughts about it. I am glad I was able to receive all the answers to my questions. Thank you for your services.

I was a little hesitant about considering a new security system, but I was already thinking of making changes to what I already had. Glory made everything easy by allowing me to choose what I wanted, and Jackson arrived 20 minutes after Glory left and installed everything for me. Now I have everything I wanted and more, and I'm more than thrilled with my new system and experience. Everything was above and beyond and I'm confident with the quality also.

Awesome customer service from your installer Joey **. He went above and beyond to make sure I was satisfied with the product I purchased. He explained all the steps that I need it to take so I can properly did everything that I needed to do for my equipment to work.

Customer service is also great. They were in and out, and got the job done quickly. The cameras are high quality, and audio is loud and clear. The app works great. It is extremely convenient to use for everyone in the house. Overall a great service to have to make the home feel safer.

Professional, quick and thorough. Took the time to show us the entire system and made sure we were 100% knowledgeable about how to work the panel. Set up with quicker than we anticipated and installation personnel was courteous and mannered. Installation was very professional, and equipment installed was done so in a professional manner.

Our thanks to Vivint for providing sophisticated yet reasonably easy to use home security and remote utility usage products. My wife and I are both grateful for the hard work and patient support and explanation given by Vivint. Would recommend to others who are in a similar situation as us.

I was a little sceptical at first, but after walking through everything they made it much more comfortable for me and I began to trust that what was presented was legitimate. Everyone was very nice and patient in a way of making sure I understood everything that was taking place before I purchased anything. I would definitely recommend Vivint to a friend and even family not just because of the great equipment, but for the great service! Very happy with this purchase!

My technician did an amazing job. He was very knowledgeable and efficient. He didn’t mind the million questions I had, and answered them gracefully. Very friendly and professional. He was very skilled, and the installation was quick and simple. He did a good job explaining how the system works as well.

We love our new Vivint security system. Easy to operate and the videos are crystal clear. The warning on the doorbell is great and the volume should deter anyone from attempting to do harm. The app is easy to use and allows for off-site viewing. Also, being able to talk to someone at the door is great.

The process to set everything up was easy and the technician was very friendly, inviting, and welcoming. 10/10 on customer service! The CSR rep from the day before was extremely friendly and very helpful when navigating the whole process. Bar none the best service I have received in a long time.

Great from Zackary, who signed me up to Mike who came to my home and installed it. Very Fast and Complete, I love being able to turn system on and off on my phone. Thank you so much. When I had service with ADT for over 30 years I cancelled them one night at midnight. Next day I was signed up with VIVINT. Thank you very much.

When quoted for system I was told system and installed was included in payment I made. Once installation guy showed up I was then asked to pay another payment for him to set it all up and had no contact info to call sales guy to back up my claim.

I’ve been looking for something to give me a little peace of mind when I am not home, especially with the increase of home invasions lately in my area. I take care of my mother and she will answer the door if someone comes to it. Now, I don’t have to worry as much, because of the door bell camera and camera in my backyard for when she is out working in the yard.

I was ready to switch from Fluent and when Manny showed up at my door, I came back to Vivint, my first alarm company. Jose came and installed everything; was neat and clean and explained everything. Would recommend this company to anyone looking for an alarm system. Plus my monthly payment is the same amount it was when I first got Vivint. By the way, I had only switched to Fluent because they had offered me the same program. But after a while the alarm started malfunctioning. So Vivint came to my door at the right time.

My experience with your company has been nothing other than fabulous. Jeffery the salesman was very charismatic and effective with his pitch and only sold us what we needed. There was no pressure and Derek the installer was smart & efficient. He worked clean & offered suggestions which were helpful. I had a great experience and would recommend to anyone. Thank you.

Every attempt to talk to a Vivint rep took more than 20 minutes. There are WAY too many prompts. You sit on hold for too long. It feels intentional like, if they make you wait long enough, you’ll just give up as resolving the issue isn’t worth the investment of time.

Fast installation. Great job and explain everything to me. I did an amazing job. Super professional. I was having a problem with the doorbell ring, but technician found and raise the resolution and move the doorbell ring to make it fit properly. I don’t work so happy with her work. They did an amazing job.

Vivint staff emailed, called and text to confirm installation time and location. Very nice and professional with all communication on this job. We were called the day before install and informed of installer name and estimated time of arrival. The installer, Ernie was very professional and worked to get everything set up for our business.

Very knowledgeable and pleasant. He fixed my back camera that the other technician said he could not fix. Very friendly. Very informative. He was in time very respectful. Great company. Attentive. He got the job done. He did don’t run in and out my house. He answers all my questions.

Blake was very knowledgeable and easy to understand. He explained the financial process and submitted the application for approval. Friendly with a nice personality. He also was able to contact Technicians who installed the system on the same day. A very professional individual who represented your company well. Also the technicians conducted themselves and our home in a respectful manner.

I found the young salesman to be personable, but the information was given very quickly to me. It all felt rushed. Either some information was not explained to me or I didn’t understand it. The installer was not personable, seemed preoccupied, and seriously left a mess in every area of my home that he worked in. I am satisfied with the product so far.

There was 2 Installers who came to my home to install the Vivint equipment and worked very efficiently together towards getting the job done. Both installers were very knowledgeable and informative and patient in regards to explaining the system as they went along during the install. They also explained the process regarding usage and linkage regarding the app on the cell phone, the work that was done was professionally done but it did take a little longer than I thought but the technician did explain in detail why the job required extra time. The only negative I have regarding the Vivint company and salesman Tanner while on the phone June 29th informed me that he would have the installation done early and as soon as possible and would have the work completed June 30th or July 1st and would check with the service technician for conferral.

Got some cameras installed, and although I requested a Spanish speaker my daughter was able to help and the person was able to understand me a bit. Overall the guy was very helpful and worked efficiently. Not too happy with how the call went when I set up the appointment because I was told there was no contract.

I reactivated a previously canceled account today. Still have issues regarding batteries in the sensors (tech visit scheduled), and I will rate again after that visit. I was previously a client with Vivint for over 5 years and canceled the account due to restricted income. All CSR and tech support personnel were attentive, courteous, and addressed my issues or concerns within their area of responsibility. I would definitely recommend their services.

As expected sales and installation did amazing. They were responsive fast and easy to talk with. I would highly recommend Vivint as a customer and hope that the service continues to be this great. I am excited I was able to speak with Adam and have Brandon as my installer.