Vivint Reviews

Gabby Is a clear communicator and excellent in knowledge of the Vivint product. Tate is respectful and knowledgeable about installation of the equipment. We are happy with his event. It was pleasant to have both Gabby and Tate in our home.

Very fast and easy. Agent very good and knowledgeable. I like the doorbell camera and video panel on the wall. I also like the convenience of being able to control it on my phone. Would recommend the upgrade? No. I feel a lot more secure in my house at night and so does my wife.

The guys was very helpful, knowledgeable about the products and how everything works, and very helpful as well. He was polite and super nice, especially to my special-needs kid with non-verbal autism, which is a big deal to me. Would definitely recommend this company. They hire quality people.

The presentation was excellent and very informative, all questions and concerns were answered. I was so impressed that we went with the security system. The installation and setup was completed and all components and how they work and how to use the system were completely explained. I would highly recommend Vivint, the salesman and installer were excellent.

I loved the service that Elizabeth and the tech team provided for me and my family. Installation was quick and we were given all knowledge of our devices. Elizabeth was a top notch saleswoman. The best! So glad that we chose Vivint!!

I would recommend. Great service and kind customer service. I like the product and it gives me everything I need. It is also simple to use with people like me that are not that technical. I like that I can lock and unlock my doors and see my home from wherever I go. I also love the medical features because my husband is ill and I feel safer now when he is alone.

I just recently got the system installed and I'm already happy with it. The cameras are very good and clear. And as a parent with a son with Autism, it give me comfort knowing that my home is protected with a good security system.

I am very pleased with the professionalism and knowledge of the sales rep, along with the technicians. The process was very easy and quick. I will recommend this product to others. Great job all around. Bonus is that the equipment is top notch.

Very courteous, friendly, and helpful. That about covers it. They both were very knowledgeable. I do not know what else to say. I think I will like it once I get used to it. I do have a couple of questions, but I will reach out to Emali for the answers. Thank you. Thank you.

They did not come back that afternoon and turn the equipment on about three cameras. Several sensors and they loaded the program on my cell phone. The telephone numbers The salesman gave me was to their main office, the main office couldn’t help me get a technician to my home until three days later. I told him that I was having surgery the next day and then I would need The outside cameras for surveillance and the speakers to find out who was at the door. I have all the equipment set up in the house but none of it works. I do not feel like they take my needs seriously.

Vivint hires the most unprofessional techs. The tech guys are so unprofessional. I just experienced a tech walk off the job without giving a reason. I asked to speak with his manager, he said, ”You call him, I’m leaving!” The experience today began very badly. Tech texted and stated he would be there at 9:30am!! He showed up to my home at 9:41 and took a personal call until 10:06am! If Phil (ID **) my account manager wasn’t just a great guy, I would’ve sunk this entire deal last week. You guys need to make this right.

They were very nice and helpful. I would recommend them to everyone. Jace is beautiful people people with a very nice attitude. He really did a nice job explaining things to me thoroughly. Explained everything to me step by step.

Great technicians but the pad could be in better condition.. The young man tried 2 different ones and it didn’t work well.. The pad keeps skipping once it’s connected to the back piece.. if I’m paying $1500 for equipment, I’d like it all to work.

Great install, was friendly and professional. Explained everything very well and took time to answer our questions and address our concerns. Would have given him a 5 star rating but he forgot to install the motion sensor. Quality equipment was installed and was set up to meet our needs.

Our tech bill was really good and personable. Customer service was very good. I change from ADT due to their bad customer service after speaking to the service agent I was sold. Luis our tech was here on time and gave us very good recommendations and training on how to use the system.

The tech called several hours before his arrival to let me know approximately when he would be here. He was very efficient. My only criticism is that he wore no mask and I forgot to put one on as I was anxious about this new device and wanted to understand it. I am a senior citizen.

Excellent sales representative! Extremely personable and patient with all of my questions. Has so much continued future potential! He did a great job at explaining every aspect of the Vivint system in detail. He made me feel very comfortable with my difficulty focusing and understanding. He really spent the time to explain everything in different ways to help me to better understand and to feel comfortable with my decision to purchase this system and also with choosing Vivint for my home security system. I have turned away many different home security companies since moving into my newly purchased home. Gavin definitely scored a tough sale with me. He was able to discern what mattered to me, what was important to me, what I would get the most benefit from and then really sell me on that. I don’t how else to say it, but this kid really deserves a gold star! :)

Door to door sales person nailed the pitch, the pricing was within a reasonable range of what I was willing to pay, and I had a super-quick same-day installation! Everything seems to be working, with the exception of the garage door opener that needs some modification. But overall extremely professional and fast process with seeming high-quality equipment, I'm looking forward to using it!

They are very respectful, professional. I know I will really enjoy my new cameras and the price is great. They set up a time to come out and they were on time. So now I can sleep in peace. I will recommend this service to all my friends and friends in my community.

Purchase was simple and explained well, however, the installation didn't go as planned. I explained to the salesperson that there was no existing doorbell wire for the Vivant doorbell to be installed. She explained that this wouldn't be a problem to run a new wire in the wall with the Vivant doorbell being installed next to the front door. When it came time to install, the tech indicated the only option was to run an external wire into the house, zip tied to the baseboard, into the dining room to the nearest electrical outlet. When I indicated that I didn't want an external wire, the tech said I would have to contact an electrician and have an additional outlet installed (at my expense) in order to avoid the external wire running to the outlet. This left me feeling somewhat misled by the salesperson as the external wire was never discussed.

Nathan was very helpful and courteous upon arrival, I couldn't be happier with the deal I got simply way better than what I used to have. I would definitely recommend the service and of course the sales representative that you'll guys have is the best. Thank you.

Very good company, and the service man was excellent was polite and explained the system to me in detail and made it easy for me to understand. I will recommend Lamar and the company to my family and others in the future

Very friendly and courteous. Also very efficient and fast. We were still able to continue with our daily activities. Was consulted on everything concerning placement of devices. Was given instructions on use. Felt very secure with the team that was in our home.

I had been shopping around for an alarm/emergency service when the Vivint representatives were in my area. Marcus facilitated my purchase. He was friendly, knowledgeable, and very helpful. He listened to my concerns and addressed my questions very well. The process was very easy and installation was almost immediate. Timing was flexible which is a great opportunity for someone who works all day and late into the evening.

I think this is a very good company and your workers did a great job with installing our system and explaining it to us. We feel much safer now that your team has installed our system. Thanks for all your help.

Annabella was very friendly. I immediately told her I already have security and she said, "Well that's why I'm here to see if I can bring you over to Vivint." She had no idea I had regrets and frustrations about my Xfinity alarm. LOL. So I let her in and we talked about what Vivint has to offer and chatted a bit about other things. The technicians were here immediately and started the install. They were very polite and explained any questions that I had. I am so happy that I decided to switch. I have more in my package and a more reliable alarm company now. I have met several of your sales people and I have to say you guys do a great job picking these guys. All of them are genuinely friendly. Even though I didn't sign up before it stuck with me how friendly your sales people always are. Bella thank you and great job!!

They did an excellent job, fast and they were very nice. All of the equipment isn’t available yet, but will be installed when it comes in! I feel safer in our house now ! Although it will take time getting used to all the computer and equipment!

Employees were very professional, did the job very quickly and neat, enjoying the equipment. Satisfied knowing that our surroundings are secured, and I will be recommending it to others. The salesman took his time as well as the installer and explained every detail.

They were great! Knowledgeable and personable. They helped us with picking and choosing what we needed and what we could wait on. By the time we were done with paperwork the tech guy was here ready to set it all up for us. From the first initial call to install, they were awesome!

Not even 12 hours into having the service and my motion sensors went off twice, I was called and asked if I wanted law enforcement sent out. I didn’t know what was going on so I had to leave work to go check on my house. They didn’t seem to concerned about protecting my house.

Alexei was extremely personable and attentive to all our questions. On a scale of 1 to 10 I'd give him a 100 as well as Robert his Trainee and Carter our technician. The whole team was really awesome and helpful!!

I assumed my time that was scheduled was for me. Instead on the phone with other people. It took a long time to get help but still not complete. Disappointed in service. I’m still not satisfied. I would like some instruction in print on my email account.

When getting our equipment installed, the technician completed 80% of the installation and informed us he would return the next day at a certain timeframe. He failed to arrive at the time he told us. He gave us another timeframe and failed to show up again. Terrible start with this business.

Equipment is unreliable and or does not work and service in terrible. Lied to us about having a 30 day trial. Won’t honor their word. Vivint has a D- rating with BBB. Thousands of customer complaints. Do not do business with this company.

New system installed today, doorbell camera, door sensors, smart lock, cameras, smoke/carbon monoxide detector. Workers were very courteous and explained thoroughly how to use system and navigate the control pad. Installation took less time than expected and the wiring was installed smoothly along the trim.

The rep and the installer were both very helpful and professional. Took time to review everything. Very happy with the service so far. They cleaned up their mess when they were done. I would recommend them. They're great. Thanks!

Joshua the technician who came to install the system, was just plain out awesome! Professional, courteous and helpful! He took the time to explain me the all the features, and recommended some stuff that I needed which was missed in the initial order. Thank you.

Both the sales woman and the installation woman were very professional, yet down to Earth. The sales woman listened to what I wanted and built a package tailored to my needs. She didn't try to press anything extra on me. The installer was quick and efficient and let me know everything she was doing.

My tech was above and beyond knowledgeable! He review all the terms and conditions with me and explained even more in details! He presented himself very well and was very professional! He did great with everything and even advise me to add another window sensor! So glad I did!

Sales rep promised a lot. Tech came to install and everything went wrong from there. He left with everything working, but when we woke up 2 cameras not working and can’t get them reconnected. Cameras had to be moved from one panel to another. We’re not told we would have wires running along baseboards. We have a T mobile hot spot for WiFi and we’re told it would be ok. Well it’s not. Trying to hook up an extender right now but we will see if the system work when we’re done. Right now we’re thinking about canceling the whole thing.

Great experience, knowledgeable service agent, quick and easy, highly recommended. Our agent contacted us right on time and walked us through everything we needed to know. Fortunately the previous owners had already installed everything, so it was just a matter of activation.

Great service provided by the tech. Above and beyond, has the knowledge required to complete and do a satisfactory job. Based on my experience would recommend Vivint anytime to anyone needed this type of service. Specifically by the quality of their products.

The sales representative came to my home sold the system, the technician arrived to install the system. I was very excited about the new system, hoy, the technician did not seem to be mindful of the customer, the customers requests or feelings. I recommend better customer service skills, especially, if you are a new customer.

I was very pleased by the services provided by the Vivint Rep, Shane **. He was very knowledgeable on the service offerings and the install was very seamless and efficient. He did a wonderful job explaining all the functions on the equipment and app. I would highly recommend Vivint to family and friends!

The salesperson was great and the technician that installed everything was great as well, phenomenal customer service! Very friendly and professionals on both sides. The technician came to do the install surprisingly fast. I didn’t expect him to do it the same day so that was awesome.

My experience with Vivint so far has been great. They have amazing customer service representatives that will help you find what works for you. I have been in a household with Vivint and the past. Which was part of the reason I chose Vivint. The pricing is reasonable and the service is excellent.

We recently had a security system installed and it’s helped us feel more comfortable in our home. The quality of the cameras is awesome. It’s nice having all house settings on one app. They were super quick and we had same-day install.

Hello. Thank you so much for providing a needed service in home/property protection. I’d recommend Charles as a sales representative and Nick as an installation technician to future customers. They were knowledgeable, personable, and patient. I look forward to being a customer for some time to come.

I was very pleased with the job, and the patience in explaining how everything worked. System seems to be working properly and is very intuitive. I would recommend Vivint to anyone looking to have a system installed. Thanks very much.

Tim (installer) from Vivint did an excellent job! If I could give him 10 stars he would definitely get them! He went above and beyond to get me set up and now I feel more safe in my home due to the bad area I live in! Thanks Tim! Will definitely be recommending him!

Great customer service and knowledgeable about the products have to offer. Took his time and went through how to use my phone and how to use the panel for us less tech-savvy people. I was able to use my phone easily with the app.

The installed equipment works great and the salesman and install technician were both very nice people, but the install technician left messes all over the house. He left dust and insulation from the attic all over the clothes and floor in our closet and all over our new furniture. Would still recommend the company for the technology and services they offer but be prepared to have to clean up after the technicians install.

Tyson was amazing!! Even though it was late and wasn't the best time, he worked with us to help us understand! I am so far loving everything so far!! The cameras are so cool and it is very cool to be able to use everything from your phone which I already use.

Not even 12 hours into having the service and my motion sensors went off twice, I was called and asked if I wanted law enforcement sent out. I didn’t know what was going on so I had to leave work to go check on my house. They didn’t seem too concerned about protecting my house.

Would be better had they not scheduled the install before the salesman even left. Especially after we just talked about how my 1-year-old daughter was asleep and my wife had to be at work in the next 5 hours.

Thank you for helping me out with my problem. Problem solved. Know I can watch my house while I'm gone and unlock the door without a key. And have proof of what's going on. I want to thank My family Robert ** for showing me how it goes and looks. He has one at his house.

Ariel did a wonderful job. He explained everything completely. He showed us how to use the phone to operate our new system. He is very personable and friendly. He worked diligently. He completely the work quickly even though at the time we were down a electric breaker that required him to finish longer than normal.

Well, Dam so frustrated with this service that I would like to cancel and get a full refund. I have called several times and another technician even came out since he happened to just be in the area. He couldn't figure out what was wrong. I just want to be done with this deal and move forward. I continue to pay for a service that I am not getting. I would like a full refund. Unfortunately I have been ignored so much that I am considering going to the BBB about the situation and maybe they can help me. To me I would think if a company installed equipment in a certain area, they would have a service technician at least 5 days a week. Please email me back or call me as soon as someone is able so I can move on with my life. Thank you. Randy **

Luke was so professional and kind. He was very knowledgeable and efficient. He was so delightful in explaining the system. We love the features of the system and feel much safer now. I would recommend him to family and neighbors for their homes.

We had such a great experience from the beginning with Qi our sales representative, to the technician John who installed our equipment. Everyone was so knowledgeable and communicated everything thoroughly. The customer service was top notch! Qi knew his stuff and was passionate about the services they provide. Our technician walked us through all the equipment and made sure we knew how to operate everything. Definitely happy with our experience!

The salesman, Brighton ** and the installer, Alec were both very well versed in the Vivint Security system. They both informed us as well as answered all of our questions. They were very courteous and explained everything we needed to know about the new security system.

Been on hold for over 1.5 hours trying to just get someone to add my already existing Vivint doorbell to the panel as a device. Been transferred 6 times and no one knows how to help. I will be canceling.

Luke was so professional and kind. He was very knowledgeable and efficient. He was so delightful in explaining the system. We love the features of the system and feel much safer now. I would recommend him to family and neighbors for their homes.

Vivint did an excellent job. Easy to schedule, great communication, on time, no overselling, great value. The installation tech, Merrell did an awesome job! He was knowledgeable, professional, and took the time to explain everything to me. He also worked efficiently and left no mess.

Our service technician Tyler was amazing! Great customer service, very knowledgeable, friendly, and extremely helpful. Tyler was very thorough and checked on us after he left to make sure we were all good. We appreciate you, Tyler! Keep up the great work and thank you very much for everything. You rock!

Saul was awesome in customer service skills. He explained everything so well! He was absolutely respectful and not pushy. I am very happy with the cameras' quality and installation! I have used Vivint for several years and they have never let me down.

The aggressive Vivint salesman who nonstop talked his way into my home after being told we were on our way out the door, made me feel manipulated, lied to, and unheard. He didn’t earn his commission so much as ignored me and my partner’s repeated requests to delay his visit. I am still considering cancelling because I feel like we were pushed to sign up on the spot and that the only way he was leaving my home was with a contract or by force.

Futhermore, the monthly bill is way too high, like $85.00 when I had previously paid ATT under $50.00. This is way more than we discussed... Vivint in my book is no bueno. I will be canceling soon. I don't care what it cost me, I just want away from this type of company!

Great installer dude was very professional and easy-going, helped answer all my questions. Very happy with install. Will be referring to my friends and family. Installer was very clean, in and out quick. Will be using in the future for newer homes.

We are very pleased with Fernando our Installation Tech! Very courteous, thorough and conscientious of our circumstances and needs. Was very patient explaining the set up and made us feel confident that we understood and felt comfortable with our security system.

While VIVINT may have good products and equipment, the credit company that they are associated with is garbage! The salesperson stated that they were going to run a "soft" pull (which there is no such thing with credit) with the company FORTIVA. My credit was pulled on June 27 to be able to sign up with VIVINT, for a credit line of $4K. June 27, as my credit was pulled, it of course lowered my score (no problem). The issues, my credit was pulled "again" on July 7 by FORTIVA? WHY? My bill is not due until August 2 and I'm not late on any payments, as this is a new contract/loan. On July 7 my credit was lowered by over 86 points!!!

Michael was friendly, honest and communicated very well!! He worked hard. Had a great team that helped him get things done quickly. He was super kind. He gave all the info needed to get us set up. We are so happy with the fun, happy, wonderful team that we had in our home. They made us feel safe right away.

Both persons were very professional. All of our question were answer. The technician took its time with everything made sure there was nothing wrong. Explain to my husband in Spanish everything he was doing. Step by step. We are so far happy with the new upgrade.

I just got the system yesterday and so far so good. I love the cameras and the updated system. I have to get used to the new front door lock and remember that I can use my key as well. I love the fact that I can disarm the alarm once I unlock the front door.

I was very pleased with the respect and professionalism of the salesman and technician. They really answer all the questions we had and the patience of showing us all step by step directions to better understand the system. They went as far as giving us their phone number in case of any trouble.

I was very impressed by the products/services I purchased but honestly, the young adults selling and installing the product are the shining stars. I have tried the DIY cameras and have had the whole house alarm systems before. Vivint combines the best of both with the ability to customize the best system and options for your home and security needs.

Jared your sales rep was amazing kind and trusting. Explain to everything out into detail. Installation followed after finalizing within 30 minutes or less. Loved it. It was your head tech cannot remember the name of insulator. The kind insulator cleaned up after himself what you don't find very often when people install. Recommended your service to others through Jared.

Adam, who sold us our Vivint, was absolutely AWESOME! I admit, I usually hate when a salesman comes to the door, but Adam was the exception. He had us hooked immediately. He was very kind, personable, and so helpful. Definitely an asset to this company! The installation was done by Jose. Excellent service! He was kind and patient with us as we must have seemed stupid learning the technology. He was knowledgeable and thorough with instructions.

First, I want to thank Wesley and Curtis who were very professional while working with me during the sales portion. I was already with ADT but they educated me on the technology, what was best for my home needs, and why Vivint was the better choice. Second, Sam and Canyon for coming in and installing all the equipment. These two guys were great. Fast and knowledgeable. They taught and walked me through the system. Thank you Vivint team!!!

Jorden, Mihir and Jade were professional, detailed and thorough. Neither Jorden or Mihir were pushy to sell service but inclined to go over all the details so we completely understood what services are included. Jade gave a tutorial how to use the equipment both on the app and the alarm itself. Leaving us assured we knew exactly what to do. Superb customer service Jorden, Mihir and Jade!

Freddy & Aaron were phenomenal, huge thanks to you guys! The information provided helped influence our decision as homeowners in a positive fashion. The level of focus & commitment during the process was top tier, 10 out of 10 if the “bosses” are reading to quantify quality!

Both the salesman and installer were very respectful and kind. They explained everything very well. I had no questions at the end. I liked and disliked that the whole process took off so fast and installation was happening same day cause we weren't ready or prepared for it. But it was a positive experience.

Your representatives were courteous and professional as they presented offer and installed equipment. The installation team made use of what equipment was already installed and left our property in good condition. The sales representative was respectful and made sure that we understood the offer.

I don’t usually talk to solicitors, but after a few minutes, realized Vivint Security System can provide the security I’m looking for at a reasonable price. The system was installed the same night and I’m impressed with how easy and convenient it is to use. I get up at night to let my dogs out and was worried about having an alarm system, but the control panel is so intuitive and easy to use. Last night I slept like a baby!

Alexi and Tyler were exceptional! I have wanted for some time to switch to Vivint. Offer to buy out my ADT contract and cost of monthly plan plus cost of equipment sold me on switch. I was able to get my doorbell camera and back garage camera.

Noah was awesome and the technician as well very friendly and knowledgeable. I’m ready loving the system to anyone that is wanting quality and support in their homes. The cameras are awesome and I love it and the quality is awesome and very awarding to your family. This is the best system by far.

Our sales rep was very friendly and even came back multiple times due to our time constraint. He was informative, friendly and personable. Our tech was fast! Got us up and running in less than 2 hours. Very knowledgeable on the system and answered all my questions. So far the system is performing how our sales rep said it would.

Overall good service; however, there was no post install cleanup. Empty equipment boxes left behind, outside debris tracked throughout the house, moved items/furnishings not put back in place, borrowed equipment (ladder) not put back etc. Additionally, no security signage was left, which was part of the security package.

The tech was speeding through the explanation. I still don't know how to fully operate my house system. I felt like it was a quick setup with no explanation of service. I’m afraid to arm house because I’m not sure of what I’m doing.

I received excellent, polite, and informative sales assistance from Hank ** (Tucson, AZ). He has been helpful throughout the entire process. Installation went well. I believe it is a company design flaw to put your installation techs in an antagonistic/competition position to your sales reps. The installation tech should not be critical of the sales associate or encourage referrals to himself for future sales, asserting that he can give better discounts than the sales rep. To be sure, our installation techs were excellent at installation and very helpful at teaching us how to use the system (as did the sales rep who had already helped us download the Vivint app). Any referrals I make for sales will be to the no-pressure sales rep I began with.

I was with ADT before I was approached today by Vivint. The rep explain the superior product (4k resolution, no lag between feed, continues recording, etc.) and asked about my experience with ADT. The whole process was rather long (57 minutes from initial meeting to him leaving) but once I agreed to move forward they had a technician at my house within 20 minutes. Install was quick (40-50 minutes) and the technician walked me through my new system. Overall, I’m satisfied with the care, products, and price.

I have had cameras go "Off-Line". I set alarm away &, when I returned home, my alarm system had already been shut OFF. Now, my inside camera alarms regularly & none of my cameras are recording at all. I feel like I am being imprisoned instead of being guarded by your security system!!!

I just want to say thank you for all your help and Mr ** actually explain everything that was going on and it's working really well. I will tell my friends about you guys. Thank you. It's a lot cheaper than Xfinity and the mic is very clear. I can see clearly. Everything's working. Thank you and I hope you have a blessed day.

Everyone was helpful and friendly. Super fast install! The process Was easy to understand and very helpful. I feel more secure in my home. The system was up and running in no time. That is really all I have to say, as I am very pleased with the company and the service.

Guzman, Hunter and Scouter were AMAZING! Very informative and POLITE! I love their personalities, I definitely didn’t feel like there were strangers in my house. Overall I am simply satisfied! Not only did I receive superb customer service, they also supported my small business by purchasing candles! Best ever!!!

From salesman (Cole) to installer, experience was great. Feel much safer now. Very knowledgeable and clean. Very happy to get away from Alder and their inferior service and outdated soft and hardware. Like having peace of mind my entire property is under surveillance.

I want to let you guys know that the tech was amazing, he walked me through everything and was very helpful …. He also told me about all the promotions that were available for me, I will definitely look into the insurance you guys have to offer.

Went really good and was able to set us up on a great new system that will help protect us from future break ins. Ahkeem did really well and was a great guy to work with, he was really understanding and knew what we wanted.

Our technician, Matt, was very patient and thorough with us. We changed a few things around and added. He was great to work with and would definitely recommend him to to our friends. The equipment was modern and picture was not grainy. Good quality.

The technicians were very courteous. What are the technicians with still in training but did a very good job. They were fast and informative. Did not leave until I knew how to work the system completely. Overall it was a very good experience. Thank you for helping us feel safer.

The rep that came out to install our new smart home security system was very personable and was able to walk us through everything. He answered all our questions and made us feel comfortable. Super excited about our new system.

Gabe and Ethan were very personable and knowledgeable. They explained what they were doing and answered any questions I had. The entire experience from introduction to the last signature after installation was less than two hours. I would feel comfortable recommending Vivint to anyone.

Long story short: Sales rep had our wrong name and address in system, Tech tried to fix it, Had to redo entire finance process, Another sales rep got involved, Took 5 hours to get it fixed, Techs finished soon after. Too early to recommend Vivint.

Richard and Porter were the first pushy sales people we actually enjoyed talking to. Everything happened exactly how they said it would be….from the signing of the paperwork to the installation. We thought it would be a while before the installation but it happened the same night. Thanks for the experience!

They were extremely courteous, respectful and kind! Not only did I speak to the guy about Vivint (he explained everything) but about an hour later, they showed up to install! Prices are amazing as well! Very much happy! They are quick and give out every information that you need to know!

So far I am loving the Vivint security system! There is nothing to complain about at this moment, it’s simple and easy to understand. The quality of the video is good and looks great on phone device and in the panel!

Good introduction to the system. Explained very well what it was about. Payments and documents including the contract. Good job and very helpful and friendly staff. All questions answered. The staff explained every piece of equipment, what it was and how to operate it.

Customer service was great but equipment sucks. When things don't work was told reactivation will clear up the problem but it still says the same thing. This is why my husband was hesitant on going back to Vivint. Maybe we should have looked elsewhere instead of signing back up with Vivint.

I love the system and I loved the service. The tech and consultant were professional to say the least. Very quick and precise. I am happy to have a reliable alarm system. The system is up to date and easy to operate.

The tech did great! Super easy, quick and he even vacuumed up by mess from drilling! Very professional. Would have definitely recommend to anyone who is in the market for a new security system! I received door sensors and to make it cheaper instead of a sensor on every window, we did glass break sensors.

Vivint, Caleb, made it very easy to set up an Appt and knew exactly which equipment I wanted. Ryan, tech, was very professional and an expert at installing and explaining the equipment to me! Great team and service. I am glad that I switched security systems!

Very pleased so far. The Vivint Tech Derrick was super awesome, professional and friendly. He knew exactly what needed to be done and did the job safely and quickly. The system is professional and easy to use. Will feel very secure now at the house with this system.

Our technician was very professional and quick!! He made sure we understood everything from the agreement to knowing exactly how the system works. I also like the fact that we can control the system from our phones. My family and I are looking forward to being a part of the Vivint customer family.

Our Technician was informative and great. He set everything up and walked me through how to use the system he was very helpful. He explained to me how to use each piece of equipment, help me download my app and make sure I understood how to use it all. I was very happy with my service.

Great customer service, and surprisingly fast installation on the cameras and doorbell, as well as the smart door lock on the main door. Loving the fact that I can lock or unlock the door with my phone when I’m away. Would highly recommend Vivint to friends and family.

The installer tech was friendly. No other comments. Just had the system less than 24 hours. Will be able to submit another experience after 40 days. I think the customer affairs will contact me in the next few weeks. Thank you for your service.

The sales agent was polite and respectful. He explained everything in a clear, easy way to understand. He did not try to force any products on us, instead he put together a pack but he let us choose what we wanted. The installation crew was professional and polite.

Our installer was as close to perfect as we could ask for. He was full of knowledge, walked us through everything, answered all the questions we had. All in a a great guy & a great experience. His name is Dallas.

Great service representatives and installation techs. Very kind and very professional. Completely satisfied. They took the time to go over every detail with us and answered any questions we had. They did not try to just sell us everything just to make a profit. The Vivint representative Shaun went out of his way to walk us through what we think we might need. The technology from Vivint has definitely improved over the years and the cameras are really amazing. I was a Vivint owner several years ago and I can see how the company has improved.

Tag the salesperson had a great personality and explained the system very well. The installer Paul, was quick and knowledgeable. He respected our space and explained the usage of the system and app. Both did a fantastic job. Already enjoying our new system.

It was very easy & rather quick. My rep David was very thorough & nice. They did most of the install within an hour or so. 2 of them came out to help the main installer, Evan. Overall very good experience. Definitely will recommend.

The techs were very friendly and helpful. They answered every question and walked us through how to use our equipment. They were also sure to make sure everything worked before they left. There were two techs. One's name was Zach. I'm not sure of the other one but they were amazing.

I was very pleased with the salesperson and the young man who installed the service. And so far I am pleased with the service. Both men were very polite and explained how to use the door bell Camera and how to turn on my alert system. Looking forward to this venture.

The installer went over everything but I am 90 with poor sight and I need a booklet or computerized explanation to learn at my own pace. Both the sales person Max and the installer were very professional.

Sarah was wonderful. I do not understand this review website though I want to give her a 10 on everything. She was very very kind and very informative. If I owned a company I would make her President.

The purchase and installation process was quick and efficient. The technician answered all my questions regarding the cameras, doorbell and assisted with a walkthrough of the hub. The setup process of the hub and mobile app was also done smoothly.

Very good customer service and the tech that came installed our equipment was very prompt. Everything was a breeze and gave us great confidence in Vivint and what they provide for great home security systems. Would recommend them to any looking for a home security system.

Andy was outstanding! He was communicative from the very first call on, he arrived on time, and he absolutely knew his stuff! I would and I do absolutely recommend Vivint to anyone that's looking to protect their families and possessions. Well done, Andy **!

I'm very pleased with the sales rep (Tru **) and our installer (Warren). Both were courteous and knowledgeable. They took their time and explained everything I needed to know about our setup. It's only been a couple of hours but I have high hopes it's going to be great.

Great service so far, Joe explained everything, he’s an excellent installer, he called and gave us an estimated time of his arrival and was right on schedule. Great service from beginning to end, we would recommend Vivint to friends and family

Extremely helpful and courteous, best customer service I’ve had from a technician in a long time. Clearly communicated how to use the system to ensure safety of my home. Cannot thank them enough for their great work. I look forward to working alongside Vivint and sharing about their system to others.

We just had our Vivint security system installed. So far, we love it!! Our sales representative (Hailie) is awesome!!! Very knowledgeable and thoroughly explained everything. The installation gentleman (Nick) did a wonderful job. Very professional and genuinely nice people. Highly recommended.

We just signed up for service and I could not be happier. From the time that Bobby the installer arrived he was super professional. Communication was excellent answered all my questions regarding the system. Was able to incorporate my existing equipment, giving me peace of mind knowing that my family was extra safe. The technology for outdoor cameras was easy to use and the quality is superb. I would highly recommend Vivint for your security needs.

Josh was excellent! No time wasted. Easy to follow precise instructions! Give him a raise or a promotion! He pre developed the instructions which made almost the entire process easy to do via text! Great forward thinking with the customer’s time being valued!

Signing up for service was easy; my rep, Benjamin, was very knowledgeable about the product and service. He was able to answer all my questions. I’m Excited to receive my setup and get started using. This product will help bring peace of mind for myself and my family’s protection.

Packages came in. I was able to retrieve it as soon as it was delivered. I am very pleased with this system.

Our experience with these guys was great. They were extremely efficient at setting everything up and easy to work with. All of our questions and concerns were addressed immediately and learning how to use this system was simple. They were very professional and would highly recommend them to family and friends.

Sales person was knowledgeable, friendly. Listened to what I wanted in a security system, and didn't try to over sell any products. Technician who installed the system was through and explained the system. I would recommend Vivint any time.

The service was great and all questions were answered. The installation process and was quick and easy and we are enjoying our new security system. We feel safe knowing we have this system and can stay at home or leave home and have peace of mind.

You should ask if it’s ok to installer after 9pm. The installer(s) were nice and knowledgeable, however they left around 12:30 am. I had to get up at 3 am to make sure my granddaughter got up and could drive safely to work, which is an hour drive. I could have waited til the following night. But everything else went great. And perfect timing to have someone drop by and sell it.

I received great customer service from Martin. He helped me choose the products best suited for my home and made it easy. Installation was done super fast and now I am enjoying my home security system. It provides me great peace of mind to have cameras and sensors on the doors and windows. I know my family is a lot safer!

Corein was very professional and respectful. She explain everything about the security system. She did try to sell me, she let the system sell itself. She is a sweet young lady and she is professional for a young person. Thank you Corein for all your help.

All I can say very good experience!!! I would recommend Vivint to my family and friends. The sale persons were good and had great calm. Again great experience and we will see how the rest will good. Also, the tech guys were extremely helpful and guiding me through my equipment/understanding.

Was relieved because to get started from beginning and to the end was painless and simple to understand. The sales rep was very knowledgeable and friendly he got us a text to install almost immediately and introduced us to other products available.

So far loving being able to keep an eye on my kids while they enjoy the outdoors and seeing who’s in my door knocking! Being able to be away without no worries Best feeling ever! A home secured is a happy stress free home!

Great service all around from the sales side to the install side. Install was quick and easy. The system works perfectly. Everything I needed and more. The system was able to have some things I needed added and the things I didn’t removed. Great clarity on the cameras. Garage and front door systems can now be accessed by my phone which is a great option to have.

I cannot say enough great things about this experience — from the initial phone call to the install completion. Everyone was so professional, timely and thorough. I was very specific in what we wanted, and that’s what we got! The install process was seamless and the tech made sure to explain and review everything. I am SO pleased with our new system and feel confident moving forward.

Good price and everyone was very nice to talk with. The products are very modern and easy to use. There are plenty of useful settings for alerts as well. It can become very expensive or be very affordable depending on what you decide.

Fast, great experience. Sales representative Matt was courteous and informative. Technician was also courteous and helped to set up phone application. Recommended Matt to coworker who just bought a new home a few weeks ago and wants to install alarm system.

Cesar was excellent at communicating his arrival time in addition to explaining the process and how to use the system. Honestly, he clearly did an excellent job all around. If every person at Vivint is this responsive, then I’m pleased to have made this choice. Excellent performance thus far!

I have only had my security system for 24 hours but so far so good. My Vivint Sales Rep, Steve and the 3 guys who installed and set up everything were all awesome! They explained everything and made sure I knew what I was getting and how to work everything. The whole process from selling me on the security system, completing all the paperwork, and them installing and setting up everything took 2 hours! They were quick, efficient, and very nice and professional! I would definitely recommend Vivint to my friends and family if all of their workers have this type of customer service.

Representative was very helpful. He made sure that I received what products best fit my need and didn't try to over sale. Everything was explained in full detail. Representative was pleasant and made me glad about my decision to go with Vivint.

Get assistance and help with setup of equipment. Phone assist great with setup and starting service. Very happy with the assistance given. Equipment and set was great and checking that everything was working. Phone set up process was easy and helpful.

I could not have been more happy or satisfied with VIVINT from the moment I called inquiring about the products until the installer left. As a security professional myself, I am very particular on who does any work for me in the security arena. That said, I would recommend VIVINT for all of your residential security needs.

Our installer arrived and explained what he would be doing. With each step, during the install, explained what he would be doing, he did it and made sure that we understood. At all times he was professional and exhibited good knowledge of his job. We were very pleased with the install. Outdoor cameras were not installed on this date, due to extreme heat conditions. Before leaving, set a date to return for camera install. He showed us how to set the system, made sure we understood, and picked up his trash and left.

I was very pleased with Mr. ** professionalism. He was patient, kind and answered all of my questions. He explained how the equipment worked and showed us some options of other products the company has. He checked all of our equipment to make sure it was working before he left.

Love the system, super clear camera, alarm system is a plus, love the set up, and easy to use and I like how everything is smart. Tech will right by the door quick for installation.. good customer service, friendly staff.

Quick and professional. Instructed me how to use the system and respected my space. I would definitely recommend as a security service. I purchased 2 outdoor cameras and a doorbell camera. All of the items are great quality and the subscription service is reasonably priced.

Chad was our technician and he was on it. Missed my original appointment but he made it work and came out as soon as he could. Very nice and explained everything 100% thoroughly. So far We are loving our smart system!

Thomas ** gave excellent sales pitch and seemed very knowledgeable on the Vivint system. His explanations were pretty clear and in most cases easy to understand. He was enthusiastic throughout the process and gave his contact info if we need to call in the future.

Nick came to our new home on 7/6 to reset the main panel left over from previous owners (and get it set up in our name). He was communicative about his arrival time, courteous, efficient, had a good sense of humor and got in/out all very quickly and competently. As you can imagine moving into a new home - we’re dealing with a lot of people and companies getting things set up. But Nick has by far been the best of those we’ve had to deal with; unfortunately folks of his nature aren’t super common anymore. So kudos to him for the great work, and great attitude!

I am a young adult and have never had a security system install before, so I don't have much of a frame of reference. The equipment all seems very good and easy enough to use and understand. I will definitely feel safe in my home with it. The guy who installed it was nice and made it easy to understand. The grievance I had is that we were given a window of between noon and 4 pm for install, which came and went. At 6:30 pm that day, the guy called me and said he was on his way. He got there around 7:30 and stayed until MIDNIGHT. This is not his fault, he was doing his job and I'm guessing he was going as quick as possible because I sure wouldn't want to draw that process out. This seems like a management problem. On the phone, he told me he would be late because he had a previous job that lasted 4 hours. Ours lasted over 4 hours and it seemed pretty standard, no issues that made it longer than normal.

We are pleased with the rep who sold us on the service. He was extremely knowledgeable in the service being offered. Answered all of our questions. The technician was just as helpful, knowledgeable, respectful, and patient in explaining how the equipment works.

The salesman was very knowledgeable and answered all of my questions and the product installer was there the same night and had the system installed in a couple of hours. Great experience and would recommend to family and friends. Now I can leave with peace of mind.