Vivint Reviews

Joey was awesome at explaining all the details and finding the best products for our home. He walked us through the entire system and explained in detail how it worked on our phone and on the pad. We are so glad we got this installed.

Definitely very happy with the service. Very thankful that we had Greg come help us get started and signed up. He was very helpful with going through the promotion going on right now and what items we were able to get.

Dawson the salesman and Eli the technician who installed the system were both very professional and friendly. They both had a great knowledge base of the product and explained it well. We hope to be happy with our new system. We like how easy it is to use on our phones as well.

He was very professional from the phone call letting me know he was on his way, to the very end! Very thorough in letting me know what he was installing, going over what my monthly bill would be, recommendations and how the system worked.

Technician was friendly and knowledgeable. His work was very clean. The only reason it’s not five stars and it’s four is not because of the professionalism of the technician but just missing the doorbell camera. Me and my wife were super excited to have it but there seems to be a shortage issue. Other than that great technician and great product thus far.

The representative was very kind and courteous. Very informative. The product was just what I was looking for.. I'm very pleased. The installer was also courteous and answered all of my questions. Thank you for how quick the product was installed. C.W.

Great service, sales person explained really good, went to the process and real easy to understand, the technician explain the work and told me every single step to set up the alarm and how to work the camera, plus they bought the contract from my previous alarm.

Justin, our Vivint tech, was very knowledgeable, respectful and a master of his craft! All around great guy. His suggestions were great and so were his instructions on how to use the system. Not only is Justin a 5 star tech, he is also a wonderful mentor to his colleagues. I got to see that yesterday. He went over next door to check in and help the other Vivint tech. What a valuable asset to your company Justin is!

Sharita came with best possible deal for me and worked with me. She is really good in what she does and then an hour later install team came and Manny is awesome in everything. He was working till about 1am, went through with me on everything and finished all install. Great piece of customer service. Kudos to Vivint!!!

Instead of using the position of the existing camera in the back yard, the technicians chose to drill a new without consulting with me first. I was told after the fact. Leaving the holes from existing camera open to weather damage. And damaging the inside dry wall, drilling a hole bigger than was was needed and Leaving excess wire untacked.

The chat agent Ana G was helpful and courteous but it would have been helpful to be able to speak with a live agent, now I have to wait till Monday to find out answers to my questions. Most companies have customers agents that work on weekends.

It has only been one day, but so far the system is very good. We went from the Ring security system to Vivint and it seems to be more technologically advanced and very user friendly. All devices are sleek and professional looking.

Reps were very knowledgeable and helpful throughout the whole process. The setup process from signing the forms to the technician coming to install the equipment was very smooth. They walked me through the whole process to make sure I understood everything that was going on.

Need to teach your sales reps what no solicitation means it just so happens I have been talking about security to it ended up being a win win. Otherwise I would of been passed. They didn't follow my no solicitation sign

My experience Vivint was excellent. Trevor, salesman, and Hunter, the technician were excellent. Their professionalism and respect for our home especially when installing the product was observed. Great experience, hoping that customer service will also be a great experience if I have a problem with the our system.

Our installer Jasmine ** was the best. Very knowledgeable and worked quickly and explained everything in detail to us. We are impressed with how to link all the different items up with the Vivint app. It is nice to be able to do everything with our front door, thermostats and have security while we are not there too.

Service has installed the Camera and the Alarm technician does nicely job and very clean jobs. Everything goes well with the service well explained with screen windows panels. Thanks for been on time and getting the jobs done right. If I know anyone needs this service, I will recommend it for you. Thanks again.

I’ve never had a tech call or text me to get a preview of my problems before their visit. I bought a home that already had Vivint installed and they customized all of the equipment to our liking. Superb service.

Marissa was very efficient and respectful. She explained the process and how much time it would take. She also explained how to use the equipment as well as the app. She did a great job and I wish that all my interactions could be as easy as this.

Our experience with the service we experienced was above and beyond than what we expected. Mike was very professional, thorough, and knowledgeable. He took the time to explain things, was very patient…did not feel rushed. Very satisfied with the service we received.

I had an appointment to set up my system today and I can say that Alex did help get me started by communicating through text, there were issues with the pin setup and when I asked why there was an issue, his response was… “That happens sometimes”, seems to be working though, but he never walked through the system with me and I have devices, one of which is the front door lock that isn’t working properly! I tried to troubleshoot it with all the online tools and still could not fix the issue. I called the 800 for help and the lady on the phone had me going through all the things I already did and I could hardly understand what she was saying, heavy accent and the conversation became very frustrating.

I had a nice experience with the sales person and installer.. Both were kind and respectful and very professional. I was not planning on purchasing a system through your company, but due to the professionalism I was convinced in my mind..

I was skeptical in the beginning because I didn’t know what to expect. I used to ADT. It was pretty bad so I give a try to Vivint. Kris give a call. We talk about Vivint who I will work. I love the fact he explained everything about the system. I the most important for my is my kids' safety so Kris let me know that vivint system doesn’t base on the wifi and at that moment that was a totally yes for me so appreciate all the information that he provided about vivint. I’m so excited about receiving my new system.

I was very pleased with my experience having the system explained and then installed. He took my old system down and explained how the new system worked. He was friendly yet professional. He was not pushy in his approach as many sales people are. I was extremely satisfied with the entire experience.

The installer Larry was very knowledgeable, courteous, and professional. He was able to answer all my questions, instructed me on how to use the new equipment, and eased my concerns. His installation of the new hub was perfection. While speaking with the customer service agent. She was very helpful and courteous. I am pleased with the new equipment.

From the walk through to the installation everything went great! Already love the service. Highly recommend to anyone in need of security services and even if you already have what you believe is a good service. Changing from ADT to Vivint was a great choice.

My Agent was really good. My installer was superb. I feel much safer now that I have all the cameras, protections and even the smoke detector and thermostat with door keypad is super cool. Everything is official now that it’s all set up and ready. I kept their phone numbers to refer friends and family.

Was very professional and kind. Made sure everything was set up and working properly and that we knew how everything worked. Completed everything within a timely manner. Answered any questions I had. I had a great experience. Will defiantly recommend to friends and family.

Alex was very helpful and showed great customer service skills. We were satisfied with his promptness. He instructed me on the use of the system and repeated the process as I have hearing disability. I am glad we went with this service.

The tech was awesome, explain everything and very professional. He install everything and ask did I have any question that need to be answer. He explain the billing and different guideline regarding the setup. I would recommend this company to my friends. I enjoy this company.

Vivint provided me a great service. I was lucky enough to have a technician in my local area, and my entire house and system was wired and installed the same day of purchase. The salesperson was upfront, honest, and personable. He succeeded in ensuring all of my needs were met. The technician was very nice and installed my entire home system in a short amount of time. Post-installation, he took the time to show my wife and I how to function the system on our phones and through the awesome panel. The system fits all of our needs and provides me a heightened sense of security for me and my family. I am active duty military, so when I deploy, I can be at ease that my family is safe. I would recommend this system to anyone and everyone!!!

We were interested in a security system. We felt we got more than we needed. The technician was at our home until after 1 a.m. We had to call today 6/10/22 for an itemized list of what was purchased. We also had our credit checked and we don’t like to use that. We asked about paying out right but we were told we had 0 interest. We are not happy to see several credit checks on our credit history. We also feel 4,000 is too much for the equipment.

Got paperwork done, got a tech the same day. He was professional, had all the equipment needed to set up all the equipment for the home security system. It was fast then anything I could have ever had experienced before. I will recommend to others if they need security. l hope they don't disappoint this new customer. I really don't know how it will work out so I will now see.

I'm satisfied with my decision to go with Vivint for home security. The install process was amazing: Cesar was at my house within an hour of signing my paperwork, which was very unexpected! He was professional, friendly, efficient, and informative. I was less happy with my experience with the salesman. I believed I was getting a motion-activated spotlight on one corner of my house, and the installer informed me there is no such equipment offered by Vivint.

Can't say enough about Garrett **. He did an outstanding job, was able the handle everything that was thrown at him by an unexpected contractor that arrived at the same time of our install. He was able to answer EVERY question and really impressed our general contractor and us. Would highly recommend Garrett! Well done!

I appreciate the coverage this system provides in-person and remotely. The video and audio capabilities of this system are of high quality. The alert notifications are accurate. The settings are intuitive and only require simple upfront instructions or demonstration from tech.

Vicente was very nice from the door to door salesman to the install guy. Zane was sales rep who was very nice, ran us through everything. The install guy Austain ran us through All the service and set up details.

Just had installed last evening, so far all seems fine. We will see if there is any upcoming problems in the future. If there is any problem, I have been assured that I can call and they will be resolved.

The installers arrived on time and confirmed all the items being installed. They were very professional. They were done with the install in half the time the previous company we used took. I have already referred a neighbor. You need more people like them working for you!

We are very pleased with the alarm system that was recently installed and I would like to add that pricing was very good the installation by the technicians was great and very professional. I would surely recommend this product to friends and family members.

Very good service. Mitch and Abel did a wonderful job in the presentation and installation of all equipment. They were very understanding in the fact that I had my grandson here and he was getting into everything. I would recommend their service to my friends and family.

I have already recommended to a few friends, was very pleased, the Representative was very nice and so was the tech, they both made the transition smooth and we are happy. We also like the way to packages are set up to meet the needs of our household.

Very friendly, and definitely professional. Everything went smooth and very quick. We were satisfied. Both guys knew what they were talking about and also knew what they were doing in the process. I will ask family and friends if they are interested.

I had a horrible time last week with the alarm going off. Alarm was from last owner so I had no information. Today, customer service called and helped walk me through the set up and explained everything to the T. She was super fantastic.

Super helpful and the installer was very friendly. Made the install super quick and showed me how to use the panel and app very quickly. Overall amazing service. Would definitely recommend this product to other friends or family. Thank you again.

My technician, Alex, was professional and knowledgeable and I would recommend his services very highly! The logistics and crediting staff were also extremely accommodating, friendly and easy to work with yesterday. Alex walked me through the systems steps after the installation was complete.

We just got our Vivint security system installed this week and so far we are extremely impressed with the entire system. Very good video quality and the entire system, including the app, works so smoothly. So far no issues to report at all. The app is even very impressive and we have our Nest thermostat connected to it.

I was already looking for a camera system before I was approached. I was pleased with what I was offered and pulled the trigger because I liked that someone was able to guide me through the process to get exactly what I wanted.

Our Vivint tech was great! Very efficient, informative, and pleasant. Would definitely recommend this company and this tech to anyone seeking a smart home. I’m excited to use my smart home. Experience from the salesmen to the tech was great - Magen, Greenville, Tx

We have been thinking about this security system for a while and when my husband was home he signed us up. The sales guy was nice and knowledgeable. The installer also nice and answered my questions and walked through how to use the app and the device installed in the house.

I'm liking the whole set up but my cameras are always buffering and never really showing much. I do get notifications but that doesn't help if my cameras are always buffering and I can't see. I'm not sure about keeping them yet. We will give them some time and see if they actually STOP buffering.

Friendly guy came and quickly installed the items he had. There was a couple of things not here yet. He said they would be shipped and installed once they come in. We are still tweaking the setting and see how well it works later.

Vivint tech was hard working and knowledgeable. He made sure we knew how to operate our new equipment before he left as well. Would definitely recommend. Had never heard of this company until a few days ago but we are very satisfied with everything so far.

Happy with product, very user friendly and makes me feel safe! Installer was amazing and was efficient, friendly and showed step by step how to use it. Salesman was also very friendly and explained pricing and the product upfront. Love this alarm system!!

My service was excellent. I love my services that were provided to me. Now I know I can keep my family and house safe even if I'm not home. The alarms are loud and will get the attention of myself and my neighbors if need be.

So far we are happy with the initial installation. Looking forward to getting use to the system over the next couple days. The tech was very knowledgeable and efficient with the equipment that was installed today. The tech was helpful with all of our questions and the overview of the system.

Joshua ** was GREAT! He informed me on how to use my system from A-Z, fast installation, arrived on time and took his time and walked me through my whole package I got from Vivint. I will be referring anyone who might be looking for a security system, GUARANTEED!

I told the salesman I didn’t have time to deal with it and that I did want to make the switch. He kept telling me he was done and then went on and he scheduled the install for that moment. I’m glad to have it but I needed it another day. I had to get someone to cover my shift caring for my elderly mother because he couldn’t make an appointment with me.

Great! Quick and Easy. Tech was friendly and professional! Vivint exceeded my expectations in every way. The setup is super good. My family is very happy. Thank you Vivint. A happy customer. Thank you again!

Both technicians were really helpful. They guided me through every step. very easy to follow instructions to reactivate the system plus very friendly staff. Would really recommend Vivint services to anyone who wants excellent service and better security for their home.

Very happy with the service. They were friendly and worked in a timely manner. They also cleaned up their mess before they left. Any furniture moved was put back in place. They even speckled a drill hole they couldn’t use.

Both the reps were nice and friendly. The rep that installed the cameras and door sensors did his job. He explained how to use the devices. The only issue was the sliding door sensor was not put on correctly and I was not able to lock the back door due to the sensor being in the way. I was able to correct it but that was about the only problem.

I was sold on this with the promise that the cameras were much better than the system I was using and that it would be cheaper. Every bit of that was wrong. It costs as much as my old system with cable tv and a home phone along with it. The cameras are not any better than what I had. I cannot link all my other smart devices in, it just tells me "this feature will be coming soon". The saving grace is that when I actually pay the few thousand to get the system paid off, it will compare to the price of what I was already using.

On time, friendly, helpful, patient, amazing experience. Would recommend to friends and family. Peace of mind for my family is what I was looking for and now we have it. Thanks Vivint. We will sleep well at night and while we are away from our home we won’t worry. Cheers.

The products are great and with the lifetime warranty, if technology improves or equipment goes out, it’s replaced and upgraded free! The staff I met and worked with were great! As soon as I finished signing paperwork, there happened to be a technician in the area who was able to install everything the same day! I understand this might not happen all the time, but I was surprised by how quick their response was.

They were both súper nice and friendly! Loved the service makes Vivint look like an awesome company. Paul and David made it super easy to get everything done. I hope to have the same experience with the cameras and the service as well as I did with the excellent employees.

Excellent customer service. Was signed up with the service and installed the same day. Everything was explained in full detail and all my questions were answered. I’m happy with my service and look forward to using the equipment I purchased.

My tech Spencer went above and beyond setting up my system. And speaking of the system, it’s so effortless to learn how to control it even after the tech leaves, even though the tech did a great job at answering my questions. Very happy with the equipment and the service overall.

So far the initial install has been pleasant. Josh, my sales representative, was outstanding. He explained everything in detail and made sure we understood everything and there was zero pressure to join. He was very warm and kind and our initial installation crew were helpful in explaining the use of the new system. I’ve already begun to recommend Vivint to my associates and friends.

These guys did a great job. They respected my home, my family and me. They performed their tasks with solemn dignity. They were humble in answering my questions and patient. A problem arose with wiring, they solved the problem sufficiently quick.

Tech came. Installed with no problems. Very friendly and knowledgeable. Everything was installed exactly where I wanted. Systems is nice with no wires. Tech went over each item in my package. Explain how it works. He also went through the hub and showed the family how to use. Answered all our questions.

All of our questions were answered and support was swift. Thank you for your service and review of materials and equipment. We especially love that the sales team and technicians worked together to make a smooth transition from our old system to our new one.

My installation process was probably one of the best I’ve ever had with any service provider. The tech took time to ask me questions about where I wanted everything and didn’t move forward without consulting with me on any changes. Definitely a 10 of 10 experience.

The installer was very kind and gave all the information I needed! I felt very bad as our house had a flood so there was a lot of other workers in our house during his time installing everything. He was able to give me information on other products Vivint has which we are considering once the work is done on our house.

Vivint technician was very helpful. He helped me through all the steps and took care of my system issues. I plan on upgrading my system. I will try and request for the same Vivint technician to go to my house.

He was so helpful and walked us through everything he was doing and showed how to work it, he was super nice and very positive the entire time! Amazing service!! I will recommend him with my friends and family for sure.

The installation guys were great but communication is everything...the salesman messed up my order then they didn't have all the equipment. Then my order went from one price to a completely different one...I was outraged then they didn't know how to cut a hole in the door to install the deadbolt...it was just a mess all around.

I am Very excited and pleased with Vivint! Thank you so much to our installation tech for walking me through every step and insuring easy quick use for the whole family! We are very excited to use our new home system!

Our technician Billy was awesome. Very professional & kind & explained everything to us so we understood it completely by the time he left. Glad we chose Vivint Alarms. I highly recommend this company for all security needs. Feeling very safe now in our home while we are home & away. Thank you Billy for a great job.

Just got install done. Installer Braiden was amazing and very professional. Only issues that we had were that some things were not told to us during sales portion by Luis. We were told that it was $0 cost to install. But then told we had to pay the monitoring fees before install. We were also told the window sensors would be in the package but we’re not on work order.

Overall we love the hub system and upgraded service from our old security provider. The draw back is camera access. I have had this service for a couple days and my camera feed to door and rear camera have dropped more than a handful of times causing me to reset the system.

Jesse was great. He showed up on time. Very friendly and nice, had some fun conversations. He went over the different products that I could install. We decided what was best to add my house. He was very helpful in going over products and also explained how alarm and disalarm the system. Everything went very smoothly.

My experience with the Vivint sales and installment of my new home security system was an experience as an older gentleman have not seen in quite some time. Both the sales and install team are of the highest professional quality with a firm handshake and eye contact made this sale a real pleasure. I will gladly recommend Vivint to both friends and strangers alike.

David was an outstanding technician, very knowledgeable and friendly. Thrilled with my new security system. Would happily recommend them to anyone. David took the time to explain all the systems features and make sure I was comfortable using them. He also gave me his contact information in case I had any questions moving forward.

Tyler was very informational. He explained everything thoroughly and answered all my questions with no hesitation. Made me feel very confident to switch over from Brinks to Vivint. Our tech Audrey was awesome as well. She was quick, answered all our questions, showed us how it all worked, helped us set it up in our phones AND she was very respectful. I just switched yesterday and I'm WAY happier than I was when I got Brink in the beginning. I really appreciate the customer service and those two were phenomenal. Thanks so much!!!

My husband and I had been considering a home security system for some time. It was one of those things where “the right timing” happened. A sales rep came and explained everything thoroughly. She answered all of my questions (my questions were very big, small, ridiculous, repetitive), but she was patient and answered until I had accurate understanding. I allowed her to enter my home and see what her suggestions were. I firmly let her know that I only wanted a quote for pricing. Everything was presented professionally.

I have found so far the salesman Garrett was friendly, well informed and did his best for me to get great service. I appreciate all of the installation crew also for their dedication to the job at hand. The crew was courteous and very attentive to all that needed to be accomplished and I commend them for their knowledge.

I am very pleased to give an excellent rating review regarding customer care, professional courtesy and the installation expertise I received from all of your Vivint professionals, specifically, Thomas and Seth. Even though we ran into an unique issue with setting up my account, Seth helped work through the problems and I’m very happy to be added as a Vivint customer.

Salesman (Hoa) was courteous, knowledgeable and able to answer any questions or concerns. Installer (Nick) was very thorough, asked our preferences and did his job very well and trained us to use system. Great young man; very hard-working. My biggest concern would be using a customer’s debit card as the only payment method and asking for a SSN. Very uncomfortable doing so.

Excited to have my system, but disappointed I had to schedule a tech to come back just hours after my system was installed. Power to panel is not connected. Tech can’t get here for a couple days, so I’m stuck waiting with no functionality (and a doorbell that doesn’t work). You have three days to cancel your service if you change your mind and I won’t get to try the service during that time since it’s not working and I have to wait for a tech to come back.

Very professional and great work ethics from Trey. Recommend him for any future potential clients. All my questions were answered and I have no doubt my family and I will be a lot safer with security you all have just installed. Much appreciated from sales guy to installer to doing a awesome job to making us comfortable through all this. One more thing. Trey is an awesome worker with a great attitude. Please take care of him 'cause his work attitude was great and it’s so hard to find great employees like him. Thanks for the great services.

We dealt with Sam on the sales side and Ryan on the install and they were both great. Sam’s presentation was informative but not pushy and he really knew the products and the system. Ryan was timely, neat and respectful of the house and the family and animals. Great job fellas.

We had a fantastic experience and the service was exceptional! The level of detail was beyond what we expected and we appreciated the exceptional communication along the way as the install got accomplished. It fit our needs perfectly! We highly recommend Vivint to anyone interested in doing their security the right way.

My technician, Braiden, showed up at the time expected, clearly described what would be done during the installation, and answered every question I had with a great attitude! His work looks very professional and he took great care of my home throughout the service. He was even able to wire and install a device multiple other techs from our previous service had not been able to and made the switch to Vivint completely worth it right away. Thank you!

The first time we were contacted by Steve, the Vivint installer, was to verify the installation date and time along with a link to review prior to his arrival. The day of installation he again texted advising us of his approximate arrival time and arrived as scheduled. Steve was professional as well as knowledgeable and went about his work with quiet efficiency cleaning up along the way. When done, he helped us load the Vivint app, explained how to use it, and showed how it worked with the wall panel. Before leaving, he made sure everything was working and gave us the parts to our old system plus pieces of the new system that were not used. We were pleased and satisfied with all aspects of the installation and, as a technician, Steve’s abilities were second-to-none. The entirety of this experience reinforced the fact that our decision to choose Vivint was the right one. Thank you, Steve.

The technician that came out Johnathon was incredible. He was kind, answered all my question and really knew the system really well. His knowledge made this experience extremely pleasant and this company is extremely lucky to have someone like him working for them.

Hunter did a great job! He walked us through the system. He had a lot of patience with us and answered all of our questions. Could not have asked for a better tech representative. Great service and so far great product.

The salesman and installers were professional and answered my questions. I would change the requirement to finance the monthly billing which is ultimately added as an outstanding debt on my credit report. It should just be set up as a regular bill to pay and still is the automatic payment secured with a credit card.

I just got a new house with a prior system. My tech was very knowledgeable, personable, respectful, helpful, quick and efficient. I would 1,000/10 recommend them to anyone! Nicholas helped make my home safe and sound and helped my family feel better!

Great customer service skills! The installers were very helpful In deciding the best place to install the cameras for maximum view. They were very careful. The camera are very clear. The phone app is so easy to use. I would highly recommend Vivint.

Great customer service. The technician arrive the same day we sign up for installation, was very professional and did all he could to install the cameras and makes everything looks great! I will be using their services for my rentals and would recommending this company to all my family and friends in the future.

Your Tech. was clear as to what to do. I found her to be very knowledgeable. She is a keeper. She was on time and she explained everything to me in detail. I would recommend her to anyone. When I ask her to go through the details with me again. She did not have a problem doing so. I really thank her so much for doing that for me. I hope your other Tech. are as detailed as she is. Thank you for sending her to me.

Ray was very professional and courteous, explained how the system works. Took the time to ensure Camara angles see the entire property. Seemless install. Easy to use. Ready to use my system and relax.

I would recommend this product to my friends and family or neighbors. Very professional technician, Josh is very knowledgeable about his work. Josh cleaned his work area and he was professional. His communication was very clear. Thank you.

Really nice person. He answer all my questions. He went through all the processes with me and explained it to me. Very good people and he gave me a good service. I appreciate Vivint and the technician that went and install all my security cameras.

Chad did a great job installing my smart home alarm system. He was prompt, professional, knowledgeable and very personable. He was also very conscientious about cleaning up after the installation. Definitely a five star employee. Thank you Chad, you're Awesome!!

Guy was super nice and quick answered all my questions and did a very clean install. He only took a couple hours and showed me a lot of interesting features to help us use the system more easily. He had great recommendations for camera placements and also showed ways to adjust later.

I am at the end of my 5-year contract. The monitoring service has been good but most of the equipment has failed.. Doorbell camera repeatedly but also glass break sensor and smoke detector (useless). Without even commenting on their ridiculous 3-day back out clause, the contract is brutal - you cannot get out of it unless you literally die. I have cancer and knew a few months ago I would not be renewing my contract with Vivint. I therefore did not get the cellular upgrade they wanted to install, literally a waste of time for them as well as me. They harassed me by phone 10x a day for months (mostly recorded Messages) despite me explaining to their customer service several times why I was not interested in having the upgrade done and that I would be cancelling service.

The techs and inspector came for same day install, and they met our expectations! Quick & efficient!

My Vivint representative (Max) was very knowledgeable and energetic. This surprising to me because it was later in the evening when he arrived on my door step. I let him into my home because he looked like a kid trying to sell cookie. Much to my surprise I quickly realize this young man was a true salesman. He had me hook, line, and sinker. Great job Max.

We definitely upgraded our security system! Vivint Associates were amazing and extremely personable, fast, efficient and it was greatly appreciated! Our Sales Rep was very knowledgeable and our install was seamless! We will definitely recommend their services to friends and family!

Great system, great technician, great camera and fast response time on alerting you on what’s happening around your household. And they have a lot new tech for your house hold needs for security stuff and I would recommend this family and friends.

I'm very pleased with the team that came out and got the job done. Now just waiting on my Cameras, Doorbell and now I can start recommending y'all to others and they can be as HAPPY AS MYSELF AND HUBBIE.

Great service. Took the time to explain their products and install was very fast that same day. Lifetime Warranty on all the products and they bought my contract out with ADT. Will recommend their services to anybody and my salesman was very attentive and answer all my questions.

No "Out of Pocket" was misleading. It should be no up front cash outlay. Financing was easy though. The sales rep was nice and helpful. The technician worked hard in bad weather to get everything installed. I like that I can add more features later.

Sales guy Tanner was pretty through and likable. The install guys were quick but the main installer left for another job and left new guys. Which, we’re not bad. Just took a while to explain and test everything. Equipment works great and I like the price they have me at for everything. Could have lined up the hub a bit better. Photo included.

Our tech who installed our system responded quickly. He was there 18 minutes after the job was posted! Quick response which was nice since I didn’t have to wait another day to get the system installed and try to take off work. When he came in he was very nice. We have dogs and they barked the whole time. He was talking to them trying to calm them down and didn’t complain once about the noise. He worked quickly and efficiently. He was very knowledgeable on all of the products and helped explain them to me. He also intergraded some of our old equipment over to the new system. Made sure the cameras looked good. Showed me how to set them all up as well. Also had great conversation. Didn’t mind having a side conversation while working, never seemed annoyed at all. Amazing employee and glad to give him this review.

Logan was a great sales rep. He was very friendly and knowledgeable. He did not push me to purchase anything I didn't need or want. He informed me of all my options and help me make the best decision for our home. Justin was a great tech who was also just as friendly and did our install in a matter of hours. Great service from both gentlemen.

I usually don’t do door to door salesman but he was honest, friendly and for the most part knew what and why he was promoting the product. He had good manners and respected my home and didn’t push me to purchase.

Great service, good at explaining everything. A lot of patience. Friendly. Fast Service. Very pleasant to talk to them about the equipment. Very good at helping with the app. Overall was a great experience. At a good price. To give a peace of mind.

We have a pretty large package and our installer Calvin was AWESOME!!! Got everything installed, get us all setup and was very professional! I would HIGHLY recommend this to family member or friend. The only thing that needs to be worked on is the communication within the customer service department. I had people call people multiple times after already scheduling my appointment, I had to wait weeks before it was installed because my first appointment was canceled because of an issue of communication between the scheduler and our installer. It was worth the wait though.

Customer service was awesome! Dylan, our rep, was very through on explaining the system. Toy, the installer, was very professional and great with the dogs. The cameras are very good quality with clear resolution during the day and at night.

Very pleased with the insulation. Tony ** and Tyler ** are very knowledgeable and help us so much with our WI-FI and explaining everything. They made it easy to understand during the walk thru. They were over and above their service. Very patient with our questions. Very well mannered. Enjoyed their company. A very big Thank You to Tony ** and Tyler **.

The installer, Adam was courteous, professional and obviously was expert. He responded right away to help me troubleshoot, later when I had a problem. He even volunteered to return right away to help resolve the problem although after calling him, I was able to resolve the problem myself.

The install was quick, and our technician was very knowledgeable. The app is very user friendly, and my security package came with all the security features I was looking for and more for a very reasonable cost. I am very pleased to have switched to Vivint.

Mr. **, our technician, was early, very professional and thorough. He explained the process before starting and provided a detailed explanation of what he was doing and most importantly how the system works. All my requested equipment were installed and I understand.

The salesman was very nice and thorough with his presentation. He answered all my questions. I was amazed at how fast the installation took place. Once signing up the technician was at my home within 45 minutes to install all my equipment!

100% satisfied with my experience with this company! They were able to same day install and the techs and rep were very helpful, efficient and made sure I was completely happy with my system. The quality of the system is amazing and it’s user friendly.

Everyone at Vivint has been exceptionally nice and professional. From the initial consultation, to the installation, I feel the process has been smooth and every product has been explained thoroughly. The clarity of the cameras are amazing and I love the wall panel, which offers an immediate panic button for emergency/fire/police. I feel safer already with Vivint.

Customer service has been excellent so far and the Tech has been very helpful and gave me a lot of information. Did not try to overly rush the install and took time to explain any questions I had. I will definitely recommend Vivint to my friends and Family.

Purchased Home Security equipment and installation. Sales representative, Chris was polite, knowledgeable and clearly explained all of the features of the equipment and purchase agreement. Would recommend him and the crew that installed the products agreed upon. The crew were courteous and explained features of the products clearly.

Tech Didn’t clean up after himself, left a mess of saw dust and tracked all through my house. Cracked my door while drilling for sensor. Need door replaced and painted. Also he didn’t patch the hole in wall that he said he would.

Would recommend! Awesome customer service, friendly, professional; you can see the care in work and courteousness in service, job and care for equipment with sense of urgency. Products and package are awesome and definitely an upgrade compared to what we had. Kids love it, wife loves it, happy family.

Installation was easy. System is very intuitive. Best of all was our installer, MJ. He was extremely knowledgeable and helpful. MJ knew about the area, crime trends, and had a lot of great advice about how to design our system.

Our tech Drew was extremely polite and very thorough! He went through everything with us and abetted all our questions! We had to leave and we trusted him in our home. He was very knowledgeable in all the equipment and was able to install all the cameras where we needed them.

Had a camera and security system already installed. Got this system for free that you guys installed with solar panels. The cameras you guys have are not near as good as the system I had before. I am disappointed with them. The security panel seems real nice. Hopefully they grow on me.

The setup by Dell was very thorough and efficient. He worked listened to our needs and worked quickly to provide us the system we needed for our home. He took the time to explain how the system works and made sure we were comfortable operating it before he left. We couldn't be happier with the installation process!

All your representatives were professional, courteous and went out of their way to accommodate my requests and answer any questions we had. We were impressed with the overall experience. We look forward to doing business with you and will certainly recommend Vivint to others interested in a system.

Yesterday I had a appointment at 3:30 and to reactivate my security camera system and the guy that did helped me he did a pretty good service. And then a lady helped me to activate Vivint on my phone and that was a really good experience, thanks again for your good service.

This system practically sells itself but Ariel ** was honest about everything and did not try to pressure me. He gave me the information and let me decide. After one complete day of having the Vivint system I can say I am delighted with the install and the system. This is such an upgrade from the Brinks system I had! I highly recommend Vivint. And I will go as far as to predict this system will be a future leader in the security systems market. Thanks guys!

I would highly recommend this to anyone who is looking for peace of mind and a good security system, Zane was extremely helpful in going over everything they offer and helping pick the right equipment for my house to meet what my wife and I wanted.

Great service and accurate given we are going to wait for longer time to check everything else and try very well. So far so good. We will wait until we have the time to check all the services provided by the company.

Jake and Mason were friendly, quick, knowledgeable and I will be referring them. They cleaned after the install, walked me through the app and even came back when I called because my garage door would close. They were great! Good team.

The people who helped us during their visit were awesome! They were very informative and charismatic and answered every question we had. The person who put up all our equipment walked us through how to use every aspect of our new system which was very helpful as my family and I are new to security systems. They took their time and it was just an overall good experience.

Happy with installation process. Process explained well. Cost reviewed satisfactorily. System seems affordable, safe, and secure. Initial impression is that I recommend to a neighbor or friend. Will need to see how service and usage plays out, but overall would rate positive for experience.

I like the new service but don’t appreciate the damage done to my walls and sockets. Vivint should leave homes in similar condition that they found them. Also, twice, I noticed that the negotiated service over the phone was NOT what was reflected by the information provided by the technician.

Jake went above and beyond with the install and was very helpful in showing me how to use it. The system is easy to use and so far I’m very happy. Again, kudos to Jake. He is a pro. I will definitely refer friends, family and client to Vivint.

Tad came to do a Vivint consultation on Friday around 5 PM. He made a great pitch with what equipment for our security system would best suit us. We made a decision to purchase Vivint, with the thermostat being part of our package. I didn’t realize the technician would come within hours of the same night (7 PM). I think because it was so late and he was so tired, the entire installation was rushed. The security pad above our front door was crooked and never fixed. Our installer left all cut wires in front of our security panel.

Both of them were super nice and answered all my questions. Super professional and very nice! Didn’t mind that my house was a disaster and worked around my schedule. My baby was even able to take a nap during the install without any issues! Definitely recommend.

Detect mission explained in detail The services he was giving, How the system operates, where where the equipment was going to be located take it and how to operate equipment. The insurance team found the best deal for me as far as insurance rates and I appreciate their assistant very much..

Installation was a breeze and great customer service. Instructions were explained and easy to understand. Easy to use and clearly anyone can use this system with ease and confidence. Would definitely recommend it to anyone looking for a security system.

Both the direct sales staff and installer were professional, knowledgeable, and easy to work with. Very happy with the overall experience. The installer was especially helpful and knowledgeable about his craft. Installation was quick and easy. The direct sales representative was approachable and did not push unnecessary items.

Very friendly and professional installation. Our house had a few issues, especially with the type of HVAC system we have (ultimately incompatible, unfortunately). The installers nonetheless did a fantastic job with what we could, showed us where the cost would be reduced due to not having the two smart thermostats, and were extremely personable throughout the entire installation.

My experience was amazing. The process to give them a five star review should be more simple so they can get the credit they deserve. Shame on Vivint for making it more complicated to give the accolades they deserve.

This just a great experience. I highly recommend them. The technician was very nice. He was very knowledgeable. Had a great attitude. He finished everything in a timely manner. Answered all my questions. He also made sure we knew how to work the system.

The sales rep Devon and the tech Chris were awesome. One small mishap but it is what it is. I'm still so excited about upgrade! Hoping the tech comes back to fix the small issue. This was a pleasurable experience! Thank you. Thank you!!

My installer was excellent. He assessed my home and made cogent suggestions as to the best use of the smart technology in my home. Furthermore, he made sure I knew how to use it. I couldn't have asked for anything better.

Fast set up. Technician was very friendly and helpful. The sales man was low pressure, friendly and gave us a great deal. I’m excited to get to use the cameras and have some safety I place for our kids over the summer. This will help us with peace of mind.

I was originally scheduled to have my system installed two days ago. Due to lack of communication by the corporate office, my install was not completed on its scheduled date. I was able have it rescheduled. Kyle (replacement tech) provided amazing service and went above and beyond during installation. On time, friendly and knowledgeable.

Wow! We had a great experience! Very knowledgeable.. Great conversation! Great quality product... Nice features and awesome cameras! Same day install... Definitely get this if you can afford it and don't have one yet! Highly recommended and easily suggested!! The salesman was nice and courteous!

Oscar was excellent to work with and did a great job explaining the details of the system. He was friendly and answered my questions well. He was kind to my dogs as well. Please double his pay and make him CEO.

Tomas was awesome and walked me through everything. System looks amazing. I would definitely recommend the service and will be adding more in the future. Video quality is great. And really enjoy the controls from my phone. Looking forward to adding more features.

What a wonderful experience! Salesperson was articulate and patient. Installer was informative and his work was impeccable. Cleaned up and made sure I understood my new Vivint system. Both salesperson and installer were clean and neat. I was comfortable having them in my home.

Josiah was pleasant, knowledgeable of the product and a great sense of disarming humor. Prepared, helpful, wonderful smile and... cheerful. He returned for a follow-up visit and to answer questions about the technology. Eli, the installer was much the same. Great work guys. The installation is flawless.

Our salesperson Fonzy is great even came back out after I couldn't finish the initial meet. He explained everything and even had a technician come out literally 30-45 minutes from when I was done with our sales rep. The only thing we had to reschedule for another day due to the current work that was going on in the house.

Chase was helpful. He cleaned up after his work. He was very courteous to my husband and I and his explanation and demonstration were spot on for us to be able to use it. He even reviewed the same information that the sales tech covered to make sure we understand. I would recommend them to anyone who asks.