Vivint Reviews

The Vivint representative that installed my security system was amazing. He took the time to show me all the ins and outs of how it works and made sure I knew how to use the app and devices. Very professional.

Quick installation, thorough and informative sales process and very professional. So far, very happy with the service! Glad to have the equipment we have and the team worked diligently to ensure our satisfaction as well as stayed late to complete installation!

Educating me, as a new customer, was smooth. I definitely appreciate the information I was provided. Also, being provided the technician’s contact information gave me another layer of confidence if questions arise. Vivint should recognize these men for their role as professionals and great representatives of Vivint.

Octavio was patient and professional and kept me informed of what was happening. I liked that Vivint could install me quickly. That made me feel safe. The system is easy to use, and has options to move from screen to screen easily.

We were very happy with our experience with Vivint. Sales representatives were informative and professional. Install was on schedule and answered all our questions. Install was neat and clean. We are looking forward to our peace of mind and security with our new system. Thanks Vivint!

The gentleman that installed the cameras was extremely friendly and knowledgeable. I’m not a technology person at all, so he was very helpful in explaining the whole process from start to end and how to work the panel and the app.

I am very pleased with installation and sells young man. The system is wonderful. My only dislike is finance charge and how it is done. I feel it is much too costly for senior citizen that had ADT for 15 years never late. I have 30 days still feel something more can be done. I could be perfect spokesperson. Thank you. System is great. I felt very safe last night .

The installer was very polite and professional. The sensor on the front door is causing the door to jam. The system doesn't work with my alexa [although I was told it would]. The door lock does not work from the application and I will be canceling service today.

My products were installed 2 days ago and I am very pleased with the service. I had a small glitch with my doorbell but, customer service assisted me with the issue right away. I really love the deter effect most of all.

Wonderful Experience installer was right on time extremely knowledgeable got all of my security system and compatible technical accessories working and showed me how to use them before he left, Which was no small feat as he had explain a lot to me sometimes more than once. The systems been running for 48 hours with no issues so far and I am not expecting anything to go wrong at any point. I couldn’t be more satisfied.

Brandon the tech was very helpful and kept me informed. I appreciate all of his knowledge, my father owned a security company in New Orleans and I worked for him when I came home during my college years. So, understall the process, just not the new technology.

Upon receiving the knock on the door by young man named Markus, I realized that I was about to be brought to a whole new idea of learning and experiencing home security on a very beneficial scale and as it is the colleagues of Markus, Jake and Josh who arrived here on this day of August the 10th, brought me to a sense of being comfortable as well as understanding that the moments of investing in home security, even if it means more than usual, is by far one of the best investments I can have in a new home purchase! I'm very satisfied with what they have brought to the table in regards to my own knowledge and what it is that I need to continue to be engaging with and I will say that Vivent is by far the BEST technology out here for home security!!! Thank you much for everything! Bruce D from Colorado Springs, Colorado...

Vivint set up a new account on an existing system on single family home. They also replaced a camera and added 2 motion detectors. They arrived on time, were very professional, friendly and courteous and helped answer all our questions. Would highly recommend.

Excellent customer service, great install tech. The tech, Ryan, was awesome. Very knowledgeable guy and didn't feel like I was a hassle with my questions. He even walked me through setup on another piece of equipment even though he didn't have to. I would definitely recommend them.

Keith was amazing!! He explained everything to our understanding & answered all of our questions. He was thorough & efficient. He was on time also & had corresponded with us before the arrival. He even went over the order to make sure what we ordered was what we actually wanted.

Jazzmin was very nice and very patient with me. She made sure I was knowledgeable to everything I needed to know. And she spoke well. Some people you have to ask to repeat. I like that this company make them wear uniforms. Very professional. I’m please with everything

Had a excellent experience with The sales man, he was very helpful with getting me exactly what I needed without the extra I didn’t. The install team was very pleasant to be around, also very helpful with any questions. We quickly became friends.

Just got alarm installed, Tech was great, knew exactly what he was doing, went over everything with me when he was done and made sure I knew everything and was satisfied, he also cleaned up after his self after he drilled!

It was good assistance. He led me to activate it very well & explained details with patients. He also transferred to technical support for door sensors. I found that the doors need replace sensors. I'll let you know when I get the package if I need your technician. Thank you, guys.

The Vivint rep was very personable, open to helping personalize our best fit and he did not push the "unnecessary" accessories. Once all the agreements were signed he scheduled the technician to come out and install. Within the next hour the tech had already arrived and was installing the equipment.

Jorge was great. He was friendly, knowledgeable, clean and explained everything in detail. Will refer! We took his card to pass it out to others. He shared recommendations and walked us through every process. I may switch my other home to Vivint.

He was very polite. Explained every thing so I could understand. I give him a very high rating. The tech was also very polite and did a great job installing it all and explaining along the way. They both did great.

Salesman was very respectful and explained everything to me. Installer was also very nice and respectful. Got install done fairly quickly had a little trouble hooking to my Wi-Fi but my router is old so he had to put a piece on it. Was very nice and respectful.

Very pleased with the installation and salesman. The only issue is we thought we were getting full home automation garage included but found out after installation that our opener is too new and would not work with the system so I will not be able to use that feature.

Got to installation same day. Working until rain storm stopped them. Will return today to finish job. They worked hard to finish. Stayed till after 9pm. Cleaned up after themselves. And were mindful of my property. Will recommend to my friends and family.

They were very nice and the equipment works good. They explained how everything worked and what to do if it didn't work. Then came back the next day to make sure I knew how to work everything. They gave phone number to call if I needed help.

It was quick, easy and both the rep and tech were polite, informative and very respectful. The products were quick and easy to install which was convenient. The whole experience gave me peace of mind when it comes to my family's safety and our property.

I did my entire setup over the phone. The technician gave me instructions step by step. It was easy to follow and the app works great! I’m also loving the quality of the cameras. This is definitely the way to go.

Spencer installer accurate, efficient, and efficient. Equipment and basic program user friendly, the basic system model no add-ons of equipment. Cameras to expand security coverage expensive along with extra door exit sensors beyond 2. User friendly on arm and disarm alarms. Free for 3 years.

Great professional service, job was done accurate and properly. Just the way I wanted to be done. Also guys were very respectful at home. Also explained the use of the system. Very happy with service. Will definitely recommend. Vivint has done a great job for previous friends of the family I know and has been great thus far.

Excellent service at a even better price. Micheal was great. Nice camera and sensors. I had service for home and now I have business service. I can from everything on my smartphone. The app is super easy to use. I will recommend service to all my friends.

The technician did not do a good job. He left my back camera not working properly, my back door sensor not connected, my motion detector not connected. I called Vivint support like 10 times. Nobody was able to help me. They couldn’t send a technician to fix the problem. It was installed 8/5/22 and it’s 8/9/22 and still no courtesy call back.

Chris was excellent. He was very knowledgeable, detailed and patient. He gave examples and showed me how to troubleshoot. He did a full walk-through of all installations and gave ideas for future additions. He even provided cost savings ideas concerning homeowners and auto insurance.

My service experience with Vivint was nothing short of amazing. It was installed very fast, the instructions on how to operate the equipment was thorough, and the process was smooth. I’ll be recommending Vivint to others as well to spread the word on how good their services are.

Vivint was quick to come out and set up services. During the process they upsold us on replacing the fire alarms and installing several sensors which at the time I thought was a good idea. I was also told that there would be no contract required and if we wanted to cancel at any time, we would have to pay off the balance of the equipment.

Installer was great. We had an existing system from the previous homeowner. We knew nothing about the system. Installer replaced batteries, updated software, etc, and the system works great. Installed wore shoe coverings to keep from tracking in dirt, which was a nice touch.

Nolan my sales rep was so respectful and a wonderful person just to talk with. My installer was also very respectful and professional. I would not have a problem recommending them are the company. I love the system. It’s easy to use.

Salesman very knowledgeable. Installer was very helpful on setup and installation of system. Cleaned up great and was very polite. Couldn't believe they came out so late to install system. Salesman coming by next day to help setup smart TV to system also.

The time to explain. He was very professional and Brian even set up a appt the same day. Paul came out and installed the new security system. He was very helpful and polite and answered all my questions and even help us set it up on our phones and make sure everything works properly before he left. Thank you Vivint team.

The installer was very polite, and proficient, he stayed with the job till it was finished. He did a very good job. The tech explained things and was very patient with us as we are not tech savvy.. Thanks again.

It's hard to say enough good things about the people who work for this company. From our sales person Jack ** to the very nice installers that were here you just can't get better service. They put it in same day. They explained everything great. If we had any questions they would answer it. The quality of the products are great. I even got a brand new product that went with my outdoor camera. This company I would recommend to anyone. When you get quality products and great people to help you with understanding everything there isn't anything else to say. Keep up the good work. Thanks.

Your sales rep has a bright future in sales. He is very personable and knowledgable about your products. He is the only reason I became interested. He sold me on the products you have. Great job. He did a great job of explaining it all.

The customer service that we receive from your associates was Excellent! They provided us good information and gave us the equipment that we need it I'll be in my family to be safe. We will always recommend Vivint to anyone who looking for security service for their home or business, thank you so much!

I am so happy with my new Vivint security system. Rose the agent that helped me with choosing my cameras was excellent and Marion the installer was awesome. Helped us learn how to use the security system. Very very satisfied with my new Vivint security system.

Our salesperson and installer were both helpful and friendly. The equipment is operating as described. So far so good. The cameras have great resolution and the sounds heard spoken are very clear and loud. Very easy to operate and the app is also very easy to use. We even received a nice sign for our front yard.

Even though I was not quite sure about signing up with Vivint, my technician not only explained to me the benefits, He was very thorough and professional. By the end of the installation process I was very glad that I took this step. I would highly recommend him to anyone.

Jorge ** was very professional. He explained to me in detail about every security system we purchased. He installed all the items quick and very clean. I will be for sure letting my friends and family know what great service and help the company and Jorge is.

I scheduled the appt Sunday evening for a Wednesday install! Great experience all around—great service on Sunday evening initial contact. Excellent products and recommendations from Angel. The Permian Basin is under-served in so many ways. Very grateful to have topnotch service!

Very professional, both the salesman and the installer. The installer was very meticulous and accommodating to where I wanted the most protection in my home. The salesman was very thorough in explaining the details of the product and the financial arrangements.

The sales rep and installer were very courteous and efficient. My door lock isn't working correctly but they fixed in no time. Install was the very same day as the purchase. They taught to me to use it and it very user friendly.

Our Vivint installer Robert was very professional and knowledgeable on all of the equipment he was installing. After installing our requested equipment. He diligently went over each piece of equipment with my wife and I and how to use all of the equipment. I am very satisfied with our installer and the equipment that was installed.

John did a great job. I’m glad that he installed my Vivint security system. He explained everything to me and was very patient and informative. He was very friendly and knowledgeable about the product and I appreciated that very much.

Good service and install. I would definitely recommend to a friend or colleague. The only thing that bummed me was that our garage door is too old to use with the system. I also wasn’t prepared to permanently surrender electric outlets…

Only giving two stars because there was so much miscommunication at the beginning. It took them over two weeks to have a technician come and install the cameras. The cameras were just plugged in and left. Not mounted to my liking.

My father answered the door. I came down. He was bringing things in. I didn't know the name. I asked him what his name was. He told me. I was about to put my dogs up before I could do that. He says, "You need to put the dogs up because I'm not trying to get bit." The tech was rude and rushing me. It was a mix up with the account information. Wasn't my fault but he said he can't do anything with that info. I had to call the rep Marco to try to get some type of resolution. It was a lot of back and forth with the rep and tech regarding my account. I had some issues with adding my wifi. The tech was not professional and customer service is lacking.

Cody, an amazingly awesome representative and representation of your company! I knew what I desired. Had no clue what I needed. Cody, was patient, thorough and very clear. Would stop and answer whatever questions I had. I only continued because of his professionalism and expertise! I am a longtime ADT customer. I made the switch because of his assistance.

The sales pitch went well, Robert was very knowledgeable. I Just wish that he would have been more Upfront on price of equipment!! Itemized statement!!!! Install was great. Steve is a complete professional!!!! Very helpful in his explanation of the system, and any and all questions we had for him..

Alarm system install, technician arrived and explained all before getting started. He was very professional and thorough and spent time to answer all questions clearly. I would recommend this company to friends and family, I was very impressed on the whole process from beginning to start. All went smooth.

We haven’t even had the service for one day yet, maybe it’s great but our issue is that the sales guy was so pushy. Even after we said “not today” (we needed more time to talk and decide), he came back late at night, hassled us until we finally said yes. He said installation would be quick and they wouldn’t be in our way. They were in our bedroom, our closet, our kitchen (while we’re trying to put our kids to sleep and cook dinner). They were in our home until 10pm. All because HE wanted to meet his numbers. Not to mention the reviews on App Store are horrible, so it all feels like a forced mistake.

I love the service itself, but neither the sales person nor the installer followed up with us as promised! It’s all about the sale for them. App not working correctly after only 1 week and can’t play back videos. If someone were to want my recommendation, I can’t give a good one due to poor customer service. Sales guy said we’d get a free trial, but never have us details. We asked for all the details of the sale & never got it.

We highly recommend Vivint for their professionalism, fast and free installation, excellent customer service, and easy-to-use security system. Our technicians, Brandon and MJ, were very efficient, knowledgeable, and went above and beyond to care for us. We are very happy customers. Thank you!

When advertising be clear and specific about the video quality. Your rep insisted on these cameras being 4K but failed to inform me that the camera only offers UP TO 1080p live streaming and recording. Even your website says “A 4K HD sensor delivers up to 1080p live streaming and recording,”. Because your rep failed to be clear about this, I was expecting 4K resolution not 1080p. It was the main reason I decided to purchase. When I texted him to express my concern he insisted that the cameras recorded in 4K resolution. They don’t. Again, even your website states that fact. He even came back to see it for himself and instead suggested my mobile device might not be compatible with 4K.

Alarm system is easy to set up. Steps are simple and easy to follow. Has everything you need to install. Also customer service is readily available and quite helpful. Arming and disarming is super easy as well. Can’t wait to add more devices.

He was great very knowledgeable answered all our questions & was not pushy. He was attentive to where I wanted the cameras & went over the things I was a little confused on. He was good to explain everything to our family what we could expect & how it works. Went over the thermostat, which I loved that will be so useful. And the keyless entry on the front door.. amazing! I’m very satisfied with the experience.

They did a great job. The tech Basil was great, flexible and knowledgeable. He was able install everything nicely and taught me all about the system. I give them 5 stars for the install. I would recommend Vivint for home install to anyone.

Tyler was great and very convincing! I’m sure if it wasn’t him that knocked on our door we probably wouldn’t have gotten the Vivint lol. So thank you Tyler! And I’m so excited to see how this goes, I definitely feel more safe now!

The whole experience went well!! The salesman was very nice and knowledgeable!! The installers more very knowledgeable friendly and very nice people to work with! They explained everything to us how to use the system! I would recommend this company to anyone! In my neighborhood I drive up and down our streets and all my neighbors have the same product!

Carlos and Steven were great! Helped me out with all questions! The idea of Vivint is very convenient and user-friendly. I am glad I got the service and I am glad I have this security system. I would highly recommend.

The installation was done accurately and professionally. The installer was polite and took the time to explain what he was doing. When he was done he went over the complete operation of the system until we were comfortable using it.

Installation technician was awesome and did a great job. Service representative was very helpful and understanding of what I needed monitored. Definitely check out their website and see for yourself. There's great package plans that'll fit your needs or customize your own.

Our tech was very professional. Our sales agent was new to his role but very enthusiastic. The system works right away and links all of my smart home items in one location. This will streamline all of our home needs.

Did a great job, worked with us on where to put the camera at for better position, was polite and kind and had great advice on the devices that we was getting and how they work best. Would most definitely spread the word about Vivint home security.

Amazing customer service and technician. Just a great experience overall. Would recommend to anyone who's looking for a security system. They take care of their vets too and gave me a great discount! Best company to date, couldn't ask for a better security system.

The sales person did an excellent job on explaining everything. The install tech was very knowledgeable and did an excellent job. I felt comfortable with the system when they left. The videos are very clear and the control panel is much more easier to use than what I had previously. Definitely will recommend.

The technician was on time and respectful, reviewed all the information requiring my signature or initials, completed the work in a timely manner, cleaned up behind himself, and answered all my questions. The app was friendly and easy to use. The entire process was efficient and unobtrusive.

He was very friendly and knows about everything he did. He made sure we knew how to use the app and the pad. He also showed us how to program the thermostat and then the door lock. He let us know that the door lock also unarmed the alarm.

The installer, I think his name was Rick, was very professional and courteous! He helped us with any questions or concerns we had and showed us how everything worked. I would very much recommend the product and service they provided.

Initially Clifford answered all my questions and made sure I knew what set up I was getting. Then he set up an appointment. Davis my tech came out and set everything up. He answered the rest of my questions. Made sure I knew the price, how to access the app, and how to use the panel and app itself. They both explained everything so thoroughly it put my mind at ease switching.

My technician was very thorough and offered solutions to potential issues with location of certain pieces of equipment. Very helpful. Additionally, he didn't mind my dog wanting to check him out. He was very good with my Yorkie sniffing him.

Aaron was very helpful and informative. We had some technical difficulties because the system that was already in my new home was old and needed to be updated. He notice some equipment was missing from my setup and he made sure it was added and setup. Aaron was patient and Pleasant.

The Vivint system has been super easy to set up and great service so far! Would highly recommend to anyone considering getting an alarm system. I am impressed with the app and different configurations there are for each product as well as custom rule setting.

The 2 technicians were very knowledgeable and professional. They were quick with the install and the instructions on how to operate the home system. I couldn’t have been more pleased with every facet of the installation process. Vivint has exceeded my expectations compared with my previous home system.

Technicians were pretty good with the whole process, they knew their stuff well. All in all, great experience. I enjoyed their professionalism, suggestions to make the home more secure by choosing better locations to put sensors, cameras and everything else.

Job got done on time, efficient. The new system will work great. There's not much more to say. He came and installed what he needed to install. Would tell a friend or a family member of this service. Thank you. Sincerely Clay **. Please don't fill my email with a bunch of junk mail. Thanks.

Both Christian and Gabrel were very curious and respectful of our time and desires on the alarm system. Both were well informative and helpful. Gabriel worked until it was all installed even though he was working past his quitting time.

I previously had Vivint installed, but, due to some installation issues at the time, grew a bit annoyed and in that span switched to ADT system. Hands down a terrible decision. There is no comparison between the Vivint and ADT products. It is the literal difference of operating on a 2022 Macintosh laptop or a 1984 Microsoft PC. I'm just happy to be back with Vivint and their offer to buy me out of my ADT contract (which I did not want to be in) only made the decision easier. This is apples and onions in comparison. Learned my lesson the hard way. Vivint is the future.

From the introduction to installation went pretty fast. Each member was very informative and helpful. Sunny ** was very detailed in his explanation and patient when I asked all my questions. The installation was quick and accommodating to my time I was available.

Nathan explained everything perfect and David the installer was fast and friendly. The cameras work great! I was a little skeptical at first but the price was right and the salesman was on point. I'm very pleased. The cameras are very high quality.

The salesman was very pleasant and professional. The installation went well. Fast and easy, they went over all aspects of system and made us confident in using it. Would definitely recommend this company. It was a pleasure doing business with them.

It was a quick and clean installation, he was cordial and thorough in explaining everything and answering all questions, he gave good recommendations for other products and services for future consideration, has earned stellar review and is a model employee.

Installer was polite, courteous and knowledgeable about the equipment. He presented good positions on where the panel should go in the home. He was patient when he was explaining the panel and door knob to us. I had recommend this company to a family. Thank you.

Setting up was really easy BUT when the installer came out, he was annoyed to be here at our home. He also made a big mess and cleaned nothing up. Left trash in our home and in front yard. Very disappointing.

Pleasant and helpful installing my system. He went over all the step with me and made sure I fully understood the system. I feel that my house is safe and secured now. I like that I can see my dog on camera.

Danny the individual that explained this security system to me. Noah the technician very polite. There was a lot to be done. Noah worked diligently to complete the job and explained everything to me. We checked each sensor to make sure they worked correctly.

Jimmy was awesome and very knowledgeable about the system. He went above and beyond our expectations. We would definitely recommend Vivint to anyone in our neighborhood. The technician was on time and did an awesome job installing our alarm system.

They were professional and showed me things that my previous provider did not offer. They came and removed the old equipment and installed the new equipment and extra stuff that my previous provider didn’t provide it suggest. It’s been great so far, but it’s only been 2 days. I’ll give a follow up in 32 days, to talk about the battery life, the camera and see if everything is working as it should.

Highly recommend Stanton. He was super informative and helpful with a great attitude. He was able to work around my son, who just learned to crawl. And he got the job done very quickly. He explained everything before leaving too.

Sales guy was cool. Install guy was messy, chipped my door during install, left debris and wrappers everywhere. First day already had to replace door lock battery. Video playback to even view activity works 3 out of 10 times only. What’s the point if you can’t even re-view the video?? Sales said this was the Apple and Verizon combination of security, I’m not quite sure about that now.

Installer was great at communicating. I was remote so I needed to make sure everything was coordinated. They let me know when they were in their way so I could be prepared. They got everything set up correctly and allowed me to test it before they left. Everything went smoothly.

Everyone was very professional and respectful. They were all very knowledgeable. I’m sure I could use several more lessons but overall, it was a good experience. I appreciate the speed which the installer showed in getting everything done. Thank you for the experience.

The gentleman that came to my residence were extremely well mannered and a pleasure to talk to. Hunter was very professional in his sales pitch and that's what lead me to deciding on getting a system installed. The Installation Tech (Ruben) was very down to earth. When he was done with installing the system he ensured that he left everything as he found it. I most definitely will recommend Vivint for anyone's home security needs.

I was very pleased with the quick installation and the tech was very professional and explained everything to us. My husband and I are happy with the ease of using this equipment. We would definitely recommend Vivint to family and friends.

The tech was very professional and helpful! He explained everything in full detail. It was very easy to understand exactly what I was buying. The price is also reasonable! The guy came the same day to install. I highly recommend this Company with your safety and peace of mind.

Extremely helpful, polite, and professional. Both the representative and technician were amazing in the regards of making sure I understood what I was getting as far as my complete setup for the alarm system. Very happy and satisfied so far

The customer service was awesome!! They were very informative and also helpful. I absolutely love the system. I like that they install in the same day. The motion camera is awesome, it whistles and talks. I like the panel call. The person talk to you on the panel and you don't have to look for your phone. Back to the installation, it was fast too.

I had my service today; a friend highly recommended it. I am glad I had it finally installed. It’s looking good so far. The process took a few hours combined from going through documents such as what you are getting in your package and installing the equipment etc.

Ryan The technician was very professional and awesome outstanding person very friendly And very well skill and knowledge in his field of work. And helped me so much and said enough my system on my cell phone and on the house monitor. Mahalo to Ryan. ;-)

Technician did a fantastic job with the installation. Quick, clean, and correct equipment as ordered originally. Excellent walk through and explanation of how the system works. Would highly recommend to friends that are looking for a new at home service.

The technician was polite and helpful explaining system. Answered all questions and put us at ease with his professionalism and can do attitude. Services and costs were explained in a straightforward and clear manner. The installation was very quick, very prompt, and minimally intrusive given that we were just moving in to our new home. Onboarding services were very streamlined through the iPad and a combination of sending me emails and text messages to get registered and to verify my identity, etc. Would recommend.

The equipment looks very professional and we are very pleased with the quality. The installation was well done and we are happy with the end result. The equipment is also very easy to use and our questions were answered.

Angel our installer was absolutely phenomenal. On time, informative and very customer service oriented. Beyond satisfied with our service, equipment and overall experience. We moved from ADT to Vivint. They say everything happens for a reason and I’m glad this was one.

Daniel, the salesman was kind and caring. He went out of his way to design an affordable package to fit my needs and budget. I am extremely happy that I accepted this service. It was long overdue. Justin, the tech who installed my unit was also kind and knowledgeable. I appreciated his experienced suggestions as to where the cameras should go. He was prompt and cleaned up after himself. I am extremely happy with the picture quality of the cameras. I can zoom in and get an amazing close view of faces and license plates- if needed. I highly recommend this service.

Mr. Michael was amazing. Very respectful and made sure I was aware of my options. I have people in mind I will not only refer to Vivint but I will also make sure they request Michael to be their tech.

Very professional. Efficient technician. Patient and thorough.! Especially with seniors. He took the time to review the steps I needed to understand the system. He also made suggestions in terms of camera placement. He also cleaned up after the work was done.

Randy was our installer and did an excellent job. We were updating our security system from hard wired to wireless. He utilized the old equipment where he could and advised us on what we needed going forward. After the installation, he clearly explained how everything worked! It was great!

Rep was friendly and helpful. Tech was so prompt! My questions were answered, some before I could even ask! My second round of having Vivint as a provider. Originally started in 2011. Looking forward to continued success for many more years!

Marco was both helpful and polite in his dealing with me as we worked through moving me from ADT back to Vivint which I had had once before. My installer worked two days even missing dinner to get me set up. That is dedication.

Great service and and on time. Concern with what the client likes and needs. Clear clarification of the financials. Providing support and orientation of new products. Overall, leaving the completely satisfy. Nowvee we it’s this new product. I’m feeling a bit More secure. Previously I had to check the system constantly.

Installation was great. Selling of the product was very informative. Have been very pleased with the young man that installed the doorbell unit. He did a nice job hiding the wiring for it since we couldn't find the unit that was installed in 1979.

Both the sales person and the tech were great. They were helpful and respectful. They answered all my questions. Great patience and understanding. I love the new options that I have now. I also like the camera on the driveway with the flood light.

Our rep, Jason, was very helpful in explaining the pros of the system and explaining the contract details. The new cameras are awesome and will definitely help us going forward, especially since they don’t go offline all the time. Thank you.

The installation of our new Vivint Alarm system went very smoothly. The installer was competent and very friendly. The instructions on using the equipment were complete and explained very well. Unfortunately, the installer forgot to leave our window stickers and yard sign. So, a week after our installation our only indication that we have an alarm is the stickers and yard signs of a Vivint competitor. Really want to advertise the right vendor.

Not a tech guy at all. So ease of use important to me. System is way easy to use and find it nice to have a sense of security that I did not have before. Thanks for that! My daughter finds it easy to use and she says it was a good choice.

Enjoyed it. It was so easy to get stuff installed and the response also! Hoping to get everything paid soon so my bill can be lower. I appreciate all the customer service I received. The appointment was early too! The rep was fast and helpful and made this experience good.

The service and communication was great during my install, but after the tech left, I notice that he had put the plug-in unit in my living room in a clearly visible area. I would have much preferred this to be in a different (less frequented) room. It was also drilled into my panel wall without asking first.

Caleb was awesome salesperson! Feel safe in my home now! Alex was great at installing equipment. I am very impressed with my new Safety equipment. I know they are there to help very easy to understand. Very professional and outstanding knowledge!

When I set up my appointment to have my install, I was told that I would by the person online and on the phone that I was getting half off the second camera I bought and that my monthly fee was going to be $50. Well the technician had no information on that and so I was charged only $100 off and getting charged $5 per camera, totally not what I agreed to when I inquired about Vivint. I was able to get the camera fees waived, but still didn't get 50% off my second camera. Also I was told on the phone that since I bought the equipment upfront I did not have to commit to a contract, once a again total lie and had to commit to a 60 month contract. Feel like you guys pulled a bait and switch on me. First impression not great. Installer was great and professional, but something must have gotten messed up between agreed upon terms and installation.

They were very polite and professional and knew what to do and went to work. They was fast and did excellent work. I am well pleased. Thank you so much. The two brothers I can't remember their names and I'm so sorry because they told me their names lots of time but I think one was Oscar and Hanna. Anyway they was GREAT!!!

Vivint representatives were very polite, knowledgeable and helpful. They were very detailed in the information they provided. Really appreciate all efforts to get everything up and rolling. I never felt that I couldn't ask any questions. They were wonderful, quick and efficient. I am very happy thus far with the service. Thank you

I was provided excellent service. Mike was very friendly and he explained the information completely. The paperwork process was simple and we were finished in no time. I would highly recommend this service. I'm happy with my system and the way it operates.

The technician was very thorough and courteous, he explained to us step by step how to operate the alarm system until my wife and I fully understand how it works. It was a great experience, we're excited to start using it. Thank you VIVINT for the experience.

I had some trouble when I first logged on to the app, it couldn’t find my device. Everyone who helped did an excellent job! I’m excited to finish installing my sensors and doorbell camera. Thanks to Cory and team for the help!

Perfect service, professional installment and he showed us how everything works. Take me step-by-step on how our products work and ways to maneuver through the system. Would definitely recommend him to anyone that request information. Would definitely give a 10 out of 10 for professionalism, service, and being personable.

The customer service Representative went through all steps to bring video feed back on line, with no success. We spent at least 1 hour, reboot, restart, reinstalled and still no live Feed from camera.

Took way too long to install the system as the main hub was not doing the two way connection. Delayed everything I needed. Basically it was a 4hr installation where it should of only taken 2.5hrs. My fiancé who was listening through our ring system said that the installers were not very professional as they were talking about their personal life and going back and forth from the house as I was working inside. She has all the video footage and would like for me to file a complaint for the lag of time taken and unprofessional manner of speaking and talking on the job while lounging around.

Aanda was friendly, courteous, patient, efficient and knowledgeable. Loved his service! He was very helpful with all my questions. We went through the differences from my old service to Vivint. I am looking forward to this new security and its features, also all the support that goes with it!

Salesman promised Garage Door(s) protection, a BIG item for me. Install tech says he couldn’t do it, my openers are too old. Salesman says Vivint doorbell cameras are better, they will show packages lying at the foot of the door - they do NOT, they don’t see that far down. Salesman says Smart Home Package includes motion detectors inside of the house, Install Tech never mounted them. Install Tech left a big mess behind, sawdust and wallboard dust everywhere he drilled holes, and empty boxes and plastic wrappers strewn all over. Salesman never left his contact number, so no other recourse to fix these problems than to call Vivint Customer Support. I called Vivint Customer Support and Kelly B. was very helpful and apologetic and scheduled me a Rush appointment to get another Service Tech out to correct all of the install problems, which is two weeks out. We will see what happens then.

Our tech was very professional, very knowledgeable, very patient with excellent customer service, He was very knowledgeable, took his time answer all questions in detail and show me how to work the Equipment. We are very please with his service, now I hope to be pleased with the system ..we’ve had Ring for many years so let’s see how it works.

Installer was very polite, good person to talk to, very knowledgeable about the system and its many options, and have a very positive attitude. Great employee. Showed up on time and installed everything in a timely manner and after completing his task he made sure to clean up and answer all my questions.

Thank you for a wonderful installation! Our Rep Aaron was fantastic and delivered wonderful customer service!! He made the process fun and easy! We will definitely recommend your services to our friends and family. Thanks again, Brea & Lashauna **.

Jason was very nice, thorough and professional. His work was very clean too. He got here right at 8:00 and was here all day. He explained everything to me and listened patiently to all my questions and then answered them. I trusted him.

Our presenter was very informative. Installers were quick and professional. Went about installing and then to explain the arming and disarming. Everything was seamless and went well and in a timely manner. Went over app and it was easy to set everything up.

The salesman and technician were a great help and got me set up in a timely manner. Very welcoming and friendly to be around and did an excellent job of making sure I was secure with my plan and secure in my home with the new system.

Our field tech was very good. The system seems to be working well. It is nice to be able to use my phone to work my system and check on the house when we are not home. That is all I have to say about that.

I had questions and got a response right after. Didn’t take time to think. They were just on it. Things got done pretty quick. Unfortunately they couldn’t install my cameras but I will be getting them some time on Saturday but for now everything’s looks great.

The pro-Vivint Home Security sales rep. did his job & sold us on a home security system. The pro installer did a great job during install. However, so far it’s no better than what we previously had & paid significantly less in cost for our equipment.

Great experience working with the Vivint team! The sales team was very knowledgeable but not pushy and did a great job answering questions. The whole process was fast and installed same day. The install team was very professional. Overall a positive experience!

Technician, Hunter, was professional and knowledgeable. Hence the 4 stars. Myriad of technical issues affected the install, between naming, payment methods, and no dedicated technician support line it feels like you leave your people hanging. Maybe just the solar bundle experience but it wasn't great on the technical side. Not sure I'd recommend, would be honest about experience at the least. System seems great 2 days in.

We had a great experience using Vivint. Very easy to use and makes my family for safe. The sales rep made sure we had everything we needed to make my family and house feel safe. Thank you Vivint for all of your help.

The agent was very patient and helpful. He resolved my issue as a new customer. My initial set up did not offer me any discounts but he made sure to include that in my plan. Great customer service and knowledge about the services. I would recommend this service to all family and friends.

I was excited to learn that my new house had a full system already installed. The CS Rep was really helpful and friendly with my appointment. The activation was easy, but Alex was not great. I guess my system is active, but nothing seems to be working right. No cameras work, sensors are off, and the doorbell camera is not responding. Sitting on hold so long I had to hang up and being directed to a general number is not really my definition of good service; I am a brand new customer. I have a great system that I can not even use. Bummed.

Staton did an awesome job. Told us everything we needed to know. Told us how he didn’t want to have exposed wires so he went through the extra work to install our outdoor cameras from the inside outlet. This man needs a raise.

The salesman and technician was very helpful. Seem to be very informed about Vivint; they answered every question I had. Going over the contract was easy. It was all done through a tablet interface instead of paper. Just overall a new and good experience.

We really appreciate the services from Vivint! Everything was pretty smooth. Phillip was knowledgeable and friendly. We now feel safe and secure in our home. We will be looking to taking advantage of more specials soon! I would like continue services moving forward.

Tech he explained everything to me. Show me how everything works. Nice young man and he was a professional doing his job. What more can I say? You got a great employee. I will recommend my friend and coworker to you.

Jimmy was great! He was on time, courteous, professional, answered all questions asked. He gave an excellent explanation of every step along the way. I would highly recommend him to anyone. His work was clean, neat and quiet as he put up with us unboxing our home.

Very informative and the service was done in a professional manner. The representative was able to keep my monthly payment within reach. I liked that after 5 years the payments would be lowered. Was nice that everything could be done in one day.

Representative and installers were very friendly and knowledgeable, appreciate their service. Our installer came to install the system the same day we signed up for Vivint. Would recommend this company for anyone looking for a home security system! Thank you for the great service you provided!

Very professional and informative technician! He made sure everything was working properly and was clean. :) I appreciated that very much!! My tech also made sure I knew how to use the system, he went over the directions kindly and informatively. Thank you!

I have not received money or services to give this description. The young man that give me all the information was very nice and very helpful. I asked him to give me a few notes to help me remember how to use the Security System. He helped me.

Vivint offered the services I needed that were not offered by other companies, so the choice was easy. The transition process was seamless and simple, with the sales manager being very accommodating but not overbearing. The equipment tech was quick and noninvasive and explained how to use all the new equipment. 10 out of 10. Would recommend.

Sales rep and installer were great and up front. Very knowledgeable and helpful. Both took their time to talk about the products. The products look very advance and like they are almost from the future. I’m excited to to get my wifi so that I can see and monitor my cameras.

Tech was great! He was very knowledgeable and personable. Very quick and thorough with his work. Set up all the parts with ease. Walked with me step by step on what he did and what I need to do to understand the system setup. Very detailed! Great work!

Technician very friendly, professional, knowledgeable and informative on all procedures on my new system. Experience was very pleasant. I will be recommending this system, Company to my relatives, friends and family. The financial options are great. I was a previous customer of yours. Now I am back. Was not satisfied with the previous company. Thank you for your service and professionalism.

I felt like everything went so fast. Presentation was was hurry up and then afterwards I felt like I was being pushed end of my installation. That’s about all that I’ve got to say. Oh than that everything went OK.

Tanner was amazing! He was very knowledgeable and personable! He explained everything in great detail! Ethan came out to install the same day! He was so amazing and thorough. Ethan went over everything with us to make sure we knew how to manage the new system. Both Tanner and Ethan were kind and enjoyable to have help us! Bonus they both loved our dog Mia and gave her attention so she didn’t feel left out!

I felt the two guys who did the installation of our Security System did a very good job, they were neat & professional & very patient with me in going over the the details of how to get the most from my system. It was a pleasant experience.

I had ADT and ADT‘s cameras were constantly going out on me where I could not monitor my property. I called ADT several times and was on the telephone waiting for more than a half hour each time and once someone answered the phone their customer service is absolutely horrible. One day Annabella Vivint sales representative knocked on my door and I thank God she did. I signed up with Vivint and Vivint is absolutely awesome, second to none and Vivint customer service is like a breeze of fresh air.