Vivint Reviews

Seems like a good product, didn't get done, explanations done quite well. Received a better understanding from the installation guy than the sales guy. I hope the one product I signed up for gets removed as it wasn't explained well enough that it wouldn't work with my door lock. Financing was easy.

The installation tech was fantastic. He walked me through every part of my equipment and answered all my questions confidently. Even when he encountered hiccups other the installation (through no fault of his own), he went above and beyond to solve the problem and make sure everything worked correctly. I had a truly fantastic experience and my impression with Vivint is already a positive one.

I had a terrific experience with both the salesman and the installation technician. My salesman, Travis was professional and detailed and answered every question with precision. Aaron, my technician was experienced and took care of the details. I'm not easy to please as I expect the most for my time and money. These two delivered!

Such an amazing, patient person! He worked so well with dogs, kids and everything else going on in a busy afternoon. So kind, knowledgeable and helpful! He explained everything so well. Thank you Brian so much, you are the best!! Absolutely a stress free process.

The Technician that installed the system today was very kind and knowledgeable of all things concerning the equipment and services. The instructions on use of the equipment seems too easy to use. I hope to be pleased with my decision to join your company and use of your services.

When they came, no pressure on buying services. Very thorough about the entire system and finds what works for you and your family. Would definitely recommend to others. Very easy to use. Technician was here right afterwards and went through all the equipment. Made sure my husband and I were comfortable using it all.

The person that came to my house was very accurate and secure and what he was doing. He explained to me all of the paperwork before he started, asked all the right questions and I was very at ease with him. I think he lived in my neighborhood. I do enjoy the product at this time. Thank you very much for this information.

I don't have much to say beyond, excellent service, extremely professional, polite, very helpful, patient, thorough, neat and just an overall fantastic job by my Vivint technician today. He earned my business for life with his job today. I would definitely recommend based off of today.

The representative was so professional and friendly. He took his time, explained the Vivint Security System to us. We were so excited because we had been wanting to upgrade our system. This was the right time for us to upgrade… Thank you Vivint.

Freddie was great and very professional. He answered all my questions, and was very knowledgeable. I would certainly recommend Vivint to friends and family. He showed me all of the exciting features on the Vivint app along with the features on the touchpad.

I’m glad. I have access to my blind spot at my home without having to go outside and check what’s going on at night. I want the same service for my parents. Anxious to get started. My rep was very helpful and I enjoyed his visit. Hopefully my parents do too when we go to get their home serviced soon this week. Thanks for motivating me to getting your service for my home.

Very knowledgeable and helpful salesman and technician. Helped us find the home security package we had been looking for and installed same day! Install was very fast and easy with flexible scheduling and included a setup and tutorial of our system.

Everything was great! From getting help on the phone to set up how many cameras would be needed to the installation! Everyone was so friendly and kind, he didn’t even complain about my daughter following him around to figure out what he was doing. It was all-around amazing! Thank you!

I really liked the explanation that my salesperson gave me, it wanted me to buy instead of saying a hard no. The technician was great. He was able to explain everything to us and how the system works. Our security system was put up on the same day and was easy to use.

This is a con. Was not told that you have 3 days to return product and after 3 days the product is yours. After 30 days you cant change what you bought or downgrade. Also wasn't told that it was a loan and that you have to pay for equipment and the service for the next 5 years. So I'm in month 2 of a 5 yr loan with no option to back out. Salesman Joe ** seemed nice of course but lied and manipulated the whole process knowing that after 30 days there was nothing you can do. The call center will say they are calling him to verify but he isn't answering then low and behold you are past 30 days and they don't want to hear from you. It's a racket and I'm stuck with a so so system while these con artist take advantage of people. Its not right and its a horrible way to do business. If there was a ranking below 0 I would give it. Worse than a car salesman if one person reads this in Joe **'s area close the door on his face and go to anchor security system.

Everything was very professional. The person who installed my system was extremely nice and he explained everything to me from beginning to end! Everything is so easy to use. I am so satisfied with the results and happy I chose Vivint!

Most likely will be canceling because I feel that I’m being lied to!! I can’t even get in touch with the loyalty department. Salesman are telling the truth. Just concerned if you all will buy out my contract with ADT? And will I get a 30-day trial period with you all instead of 3 day like I was promised by salesman?

Worst experience w security company & I've dealt w many. I actually like Vivint products & was eager to install into my newly constructed home. It was a larger order- doorbell, 8 outdoor cameras 3-4 indoor cameras, 11 window sensors, 4 door sensors & misc additions. My home is in Florida and currently I'm in Georgia. So I explained this too thoroughly to Vivint scheduler and appointment was set up for Monday, 8/15/22. Vivint informed me that it was ~10hr job so make sure I was present. No one showed. So I call Vivint explaining that we flew to Florida, rented a hotel (since home in final stages of construction) & rented a car to be there for this appointment.

My experience with Vivint thus far has been great. The product is easy to use but also customizable and is exactly what my family needs. The install experience was great. The technician, was hard working and friendly. He walked me through all the products and installed everything with good craftsmanship and was happy to answer any of my naive questions throughout the process.

Couldn’t say enough good things about Dell, the gentleman who set up our system. Professional, polite, knowledgeable, with a good sense of humor to boot. Did a great job for us and would recommend highly for anyone who is looking for a home security system.

The product is amazing. It’s easy to use and was quick to install. The team handled everything from install to setup. I feel much safer in my home now and can’t wait to use all the extra features that come with this company.

Sales rep Anthony ** and Technicians Mike ** and Roe are just great. Awesome communication, great service, easy to work with. I am very pleased with the whole transaction. I would highly recommend them, just fabulous/excellent experience. Thank you very much.

The rep and the tech crew that installed our system was very friendly and professional. The rep that sold us the system explained their services and answered our questions. The tech crew arrived within the hour and walked with us showing and asking about placement of cameras making sure we were fine with where they were going to install the cameras and angles we wanted. I liked that they didn't tell us what we needed but asked what we wanted.

First, we were pressured into service. Ken Y** (Sr. Regional manager) would not allow us to say no to the service so we decided to give it the trial run. He did not communicate with the installers of where the lights were supposed to be placed. Installers placed lights exactly where I instructed Ken we did not want them. We wanted the lights where our current lights are. After the lights were installed the installers said they could not touch our current lights because the lights were wired into the homes electrical outlet. Again, the communication was not there to inform us of any of that. The decision was made without consulting us.

Couldn’t be happier with the service we had from Vivint leading up to and especially including the installation of our system. Our technician was so helpful and worked all day to get everything installed and made sure we knew how to use it. He was there to answer every question (I had a lot) and was knowledgeable, patient, and kind.

The install was quick and clean. I appreciated their knowledge and courtesy. The system works great. The price met our budget. The convenience of having it all on my phone in an app makes it easy to use and awesome.

My experience dealing with your sales rep Jas was a wonderful experience. He answered all questions I had and explained all the equipment, packages and forms in great detail. Then Jason came the same night and had my system up and running in no time. He also was very informative with set up and what my system could and would do for me. Both young men had excellent customer service. I'm loving the system.

The installer was very good at what he did and was very professional! I enjoyed his services! I highly recommend a friend to switch over their security systems to Vivint! The service you will receive from them is worth it!

I had the best customer service experience. Spencer was kind and compassionate. He was thoroughly explained the function of each product as well as use. He is an outstanding individual! He deserves a raise! I would definitely recommend this service.

The sales rep, Aaron, and the tech who placed my equipment, Vincent, were great! Aaron was knowledgeable and very helpful with what I wanted and with what my budget allowed. Vincent was efficient and was patient with my indecisiveness about camera placement. :)

Wonderful person! Tevin was so knowledgeable and helpful. He answered all of our many questions with great patience and humor. We were totally comfortable having Tevin in our home. Also, Tevin was very thorough, and he paid attention to the details. Would definitely recommend him to anyone.

Straightforward and efficient set-up. More streamlined smart home compatibility. Staff was helpful and answered all questions regarding system set-up. The value of the product and long-term financial investment in security for our current home and future homes was a key part of agreeing to this security system.

Joseph was right on time for our appointment, courteous and knowledgeable. Inexperienced in security systems Joseph walked us through each step for monitoring the home in a simple easy to understand manner. Joseph is an asset to your company, great customer service and a pleasure to work with. I would highly recommend your company to friends and family.

The technicians were great and helpful. On time and courteous. Only took a short time to get the job done and check the system. Mentioned smoke detectors and explained the advantages to us. We asked to add them on to our account.

I would recommend Austin and Adam to friends. They were great with explaining and getting everything done. Adam quickly had everything installed and took the time to explain how the system works. Austin made you feel like you were long time friends but also explained every option there was for us.

Actually I was looking for options on the low but they came out of nowhere, talked to us, figured out what we wanted and installed all on the same day. They were courteous, and humorous and efficient! We love it thank to them for their help.

Great experience… Was unable to complete during first appointment but still a good experience. The system is simple to operate and the quality of the cameras are very good. Expect to have all the cameras installed and operational on next appointment.

Guy was extremely professional and provided all information that was asked. He got it done in a timely manner. He was extremely personable and respectful. He showed us how to use the app and navigate through it. He was very clean with his work and kept everything well organized and we went about his business. I would recommend Vivint solely based on the customer service we were provided.

We had a great experience with the install and the tech was very informative! I would definitely recommend to family and friends. We don’t have our internet hooked up yet but we will eventually and be able to benefit from all the services.

He was very nice and good at his job. Very professional. He explain everything real good and understandable. Showed us how to work the panel, give us examples and demos, make sure everything was working exactly how it supposed be working before he left.

My installation of the Vivint security system was amazing, easy to learn and this technology was simple to learn. My technician demonstrated superior knowledge and brilliant customer service skills. The camera placement and training how to use the touch screen was simple.

Every person I’ve been in contact with from the salesperson to the installer have been super professional and polite. I love our new security system and would highly recommend to any family or friends looking to install a smart security system and cameras.

I tried a system that used the wifi, because of the brick structure anything outside the home would not connect. Thus, no outside monitoring could be done. With the Vivint system the blind side of the house is continually being monitored.

My customer experience was great. I will definitely send recommendations to my family and friends. I am so excited start my smart home journey with Vivint. Prices are great too! Please use for your smart home needs. Great service and tech support as well!

Love the professionalism. Wonderful installer, friendly supervisor, very kind to my son. I would recommend all my family and friends to get this wonderful service. So thankful and grateful for the people who came out to put up the system. They cleaned up after they self.

The install was smooth & painless for me. Dylan called 15 minutes prior to arrival to let me know he was on his way, when he arrived he was very polite & courteous, explained what was involved with the install & went about his business in a professional manner. When he was finished he walked me through everything, showed me how to use the app & how to get answers to questions if I needed help. Dylan also made sure to leave the areas he worked in clean from any debris. Great experience for me, very impressed!

Our technician Eric did great! He a showed up in a timely manner and helped us come up with the appropriate system for us. He also ensured that we didn’t have any questions. Everything considered I’m very happy with the system so far.

The install tech was amazing! He got us all installed at the end of the day so I didn't have to take time off work to get it done. He was courteous and professional and didn't judge my messy, kid and pet abused house.

My husband and I live on a fixed income, therefore knowing the price of something we are going to purchase is important. We continually asked for the total price of the security equipment and installation and the salesman repeatedly dodged our questions telling us how happy we would be feeling safe. After electronically signing multiple documents, we were presented with the actual price and I was totally stunned! And this was by the installer not the salesman.

Great experience. Good price, something that we really needed. They did a great job explaining everything to us. Understanding the product and why it is better. I appreciate the time they took to answer all of our questions. Showed us all of the products and found which one worked with us the best for the price we wanted and needed.

Great service from both the installers and great communication with the sales rep Dylan. The wall mount control was having issues and would not load the Vivint software correctly so the installers worked fast to figure out the issue and get it all right.

Todd our salesperson was awesome. He was helpful and communicated well. Made us laugh. Bailey our installer was amazing. Our system works exactly how we expected and is beyond words. It is so worth every cent. Would recommend to everyone.

Whole experience was wonderful, the patience of the crew to teach me the inner workings of the package. My family feels more secure knowing we are part of the Vivint family. The simplicity is appreciated and the state of the art devices at our home to give us peace of mind while we are away or at home is a thing of joy.

Our salesman is a very nice and cool guy, super respectful, good sense of humor and is Patient with us asking questions. The installer was super respectful as well, did good work and was relatively fast consider all the thing needed to be installed. The Vivint app is super easy to use. Works super well. Haven’t had any problems with working it.

Salesperson and Tech crew were superb! They were very polite and thorough. Salesperson catered to our needs and didn’t try to over sell and tech crew were professional, prompt, and proficient. I will definitely recommend to family and friends.

Troy was a great service technician. He took his time and installed all of my equipment in a timely fashion. I would definitely recommend him to anyone. I love my new Nest thermostats as well. Ask for Troy! He was just the nicest guy and we hit it off great!!!!

The technician arrived on time, was very friendly and knowledgeable of the system. His recommendations made sense on placement of devices in order to support better coverage throughout the house. He took his time explaining the system and answering our questions.

Great experience! My install technician was friendly and he explained everything well which included my agreement, equipment placement and how to use the system/app. The equipment was installed neatly and the product is top notch! I especially like the customization options that are available when using the app!

My young technician is Cameron. He was so fast and efficient! He was extremely knowledgeable, intelligent and a master of the computer. He was very polite and before I knew it, he had installed my system. Excellent customer services as well!

Our technician Andy was the best! Knowledgeable, clear in his explanations, patient in answering questions, careful to ensure we were comfortable in operating the system.. Could not have had a better experience! Would gladly recommend the service based on his professionalism.

BUYER BEWARE: when we moved from our house, we called and asked the company how we could be cancel our service. They recommended that we ask the new owners if they would like the service and if so, we could transfer it to them, by having the new owners call and transfer it, which they did. We were excited to help the new owners out and also give VIvint more business. At the time, we were very pleased with our services. Fast forward several months, we discovered that Vivint was charging us AND the new owners for the same account and same service even though we sold the house in April.

Cameron and his brother Mike were professional and did a great installation! Arrived on time and explained everything perfectly so that we could understand our new smart home system! Cameron gave us his personal cell in case we had any complications or questions which we appreciate! We look forward to using Vivint. Thank you!

The representative, Wisam went above and beyond my expectations along with Johnny, who installed my system. In the quickest time I ever thought possible. When in a world of crappy Customer service, I am truly impressed! Now l have peace of mind, in a time of uncertainty and political unrest. Thank You!

As a single mother with teenage kids I was looking for security for peace of mind that’s reliable. I am so glad I switched from ADT to VIVINT!!! This is much more reliable system and the customer service is amazing. Thanks VIVINT!

Great service and professional installation. The representative was very knowledgeable about the services offered and worked hard to satisfy our personalized needs. The technician was able to come out very fast and install all of the equipment. I would definitely recommend.

The ongoing existence of Vivint represents a crime against man and nature. It is, by a wide margin, the single most frustrating product I have ever interacted with. I moved into my apartment 2 days ago and had to spend at least 3 hours on the phone to gain control of my own AC unit.

Great customer service. Services were explained well and all questions were addressed thoroughly. I have found the services to have quality to be above what I expected when I signed up. Would recommend to others. I think this is a great company

Would definitely recommend Vivint. Our daughter already has system so we were already familiar with it. Had been talking about getting it ourselves. Neighbor was getting system installed so went and talked to Vivint rep. He came and sat down with us. We already knew what we did and did not want. No pressure at all trying to sell us on things we did not want. Explained everything and answered the questions we had. Install same day went off without a hitch. Everything about operating system was explained and demonstrated. Very satisfied customer!

My installer was phenomenal! Her precision and professionalism were on point! She installed everything the cameras outside and everything inside and I don’t see any wires. Everything was awesome! She spent so much time making sure she took the best route when installing cameras.

I neglected to tell the installer about connections, but they did do a good job on the system and I was pleased on how it worked. They were very professional in their installation And they explained everything to me very carefully.

I was very pleased with my guy that came out and sold me the product and also the guy who installed it. Thank you Vivint! Keep up the good work! I'm recommending this to everyone I talk to and will continue to do so.

The Representative Timothy ** Was very knowledgeable, helpful and very convincing. He convinced me to purchase the product. So far I am satisfied with it but we’ll see what time. I previously had ATT and I was satisfied with ADT. I hope this product is even better.

The technician who came to our home was extremely unprofessional. Answering personal calls on speaker phone, smoking on our property while we have a toddler running around and a pregnant mom home, breaking siding on our home while he installed a camera, showed up 2 hours past arrival window, didn’t give us a Vivint yard sign. He also said he couldn’t use any pre wiring that our builder had installed and instead drilled all his own holes when we were previously promised the pre wire would be okay. The service was EXTREMELY upsetting given the amount of money we paid in cash for all of the product. He also overstepped multiple times with conversation delaying the job even more.

Dylan and Casey were amazing. They answered all my questions and helped me with everything. 10 Stars for both of them. So far we are loving everything. Dylan was very thorough on explaining everything and Kaci also was very thorough on explaining how everything worked.

Brian was very polite and knowledgeable, describing what he was installing, and how to view the cameras and sensors on both the cellphone and home views. Brian and Matthew, who assisted him with part of the install, also did a fantastic job of placing the plastic conduit they use for the wiring, trying to put it in as inconspicuous a place on the walls as possible! I would highly recommend them! And so far the product is great too!!

Perfection in every way. Quick, efficient and the right price. Installation was really quick and the results are incredible. They explained it really well and I shouldn't have any problems. I would recommend this company over any other. Like I said the price is excellent, the equipment is modern and efficient. I am very pleased with my decision.

Love my VIVINT system. Premium product that delivers. Super clear cameras, recording right in the app, and even spotlights. Could never live without one. My favorite features are being able to lock and unlock the house from wherever and having the cameras right in that same app.

Typically I have a rule to never buy from door to door salesmen and now I am learning a lesson for not sticking to my gut. Sales rep completely lied about how it would report on my credit. He said it would be a soft inquiry and yet it’s a brand new credit line showing on my credit as a hard inquiry. That was the first scam. Then the sales rep repeatedly told me that I would only have to pay for the first 3 months of the equipment contract. Another lie. I called in to the customer service today and of course they are no help. Will never do business with this company again. If you see a Vivint salesmen at the door don't even bother to answer.

After several calls I finally called a number in Waco but it went to a person I thank was in Utah? This person spent several hours trying to get my system up, by giving to another person who want to know what I knew about my system, again I knew NOTHING after trying a few things it was determined that the system was non- function and they could not get to me for 2.5 weeks, then the first person texted me to get some kind of manager to talk me through the disconnect the system. They eventually set up appointment for the next day at 4:30 PM. The tech below called around 10 AM and said he had some time to come over and check the system out. I said OK. Mr. Samual ** was the Field Service Technician that came by early than the appointment Time.

AMAZING EXPERIENCE! Our installer was very informative and held good conversation. Typically it can be awkward during these type of processes but Vivint has always been so helpful and professional! We really appreciate all they’ve done! ESPECIALLY our installer. He made it very easy to understand everything from our phone, to the panel, door bell and even smoke detectors! Really great experience.

Our installer was amazing and so knowledgeable and friendly and the system is great! It gives me so much peace of mind to have this system in place with small kids at home and a lot of work travel in our future!

My technician was great. Well learned in his skills. Very professional.. Great job. Everything was explained to me and he shown me how everything worked. That's about it. Great great great job. That all I have to say. Thank you.

Love the service, explained everything, Joe was great. He walked me thru everything and made sure I understood everything and taught me what I needed. Joe was efficient and quick was in and out and looked like he knew exactly what he was doing

Noah was awesome! He was helpful, patient, and very thorough. The system is just as he described and the installation team was fast! They answered all of my questions and just overall were very pleasant. Awesome, awesome, awesome!

The equipment was installed in a professional manner. The tech knew his job and explained everything very well. I will recommend Vivint to all my friends and family. I had actually before. This beat it like a champ.

The sales man was really good experience. He let us know what we were getting and how to use it and if we had any question he answered them. The installation man was also a great experience, let us choose where we wanted our equipment and gave out some pointers to get the best coverage out of the camera. He was a nice guy and the best installer we had so far.

I did thorough research when shopping around for a new security system. Most articles and coworkers suggested VIVINT. They were all right! Installation was super easy and the technician was incredibly knowledgeable in regards to the different systems. He was patient and took his time answering our questions, as well as teaching us how to operate the system. I suggest VIVINT for anyone who wants to have a better night's sleep knowing your home and love ones are protected.

The sales rep was great and very knowledgeable of the product. The service Technician made feel comfort in the use of the system. I would highly recommend you them to my family and friends. Thanks 100% to them for their services.

We needed to switch because AT&T was cancelling their alarm services. Vivint was cheaper, better equipment, and service was great. Install took an hour. Happy with the accessibility online with the app. Overall we are happy to have made the switch to Vivint.

Both salesman and installer were wonderful representatives of your company. This is our first time to have a security system. Both representatives were very patient with us. We will be happy to recommend Vivint to our friends. We are completely satisfied.

I ask if I can pay up front total. I was told it has to be monthly so I was Manipulated into service. It wasn't good for him to say he said I could cancel at any time free of charge in 30 days if I don't like and was given a number.

The salesman and the tech was very nice. Very considerate. Let us know what was going on through the whole deal so they did a great job. I was comfortable with them in my house. I will recommend Vivint to my friends and family.

The team set up the appointment for installation and helped with app navigation, how to use the equipment that was installed. Very nice, easy to understand, and the team followed up after the installation was done to confirm everything went well and set up another appointment to finish installing other equipment.

Was very pleased with the installation team for our home. Very professional and polite, Jorge and Ken answered all of our questions regarding setting up the cameras and functioning the system. They also did a great job with the installation itself. Couldn’t recommend more!

Switching to Vivint was a breathe of fresh air with their fully transparent sales process. No lies, upfront with all charges and promotions even speaking about long term future options. The salesperson made sure to find out what our safety concerns were and went suggested the products that were the solutions and not making us feel bad if we chose not to get every single upgrade. Install was quick and had clear instructions as well.

Our representative was thorough and very patient explaining our different options, plans, etc. We thought he was knowledgeable and straightforward with us. We had so many questions that he answered in an informative manner. My son had informed us of your company and you came highly recommended.

Clinton the technician was very patient and informative. He went over all instructions as well as answered all questions. Knowledgeable. At the end we had a medical emergency and he even stayed and assisted getting the proper authorities to handle the emergency.

Tony, the young man who came out to install our security system was very professional and knowledgeable. He was very careful and cleaned up behind himself. Once the installation was completed he took his time to show me how to work everything. He is a great reflection of what customer service should look like. Vivint should be honored to have an employee that represents them so well.

The app is SO easy to use and the Customer Service is fantastic. Great on the phone and in person to install. Installation was fast and they walked me through everything. Excellent company and I would refer them. Thank you!

Setup was great, installer was very professional and explained everything as he went along. All equipment was up and running good (2 cameras installed 1 in front and 1 in back upon setup but later that day backyard Camera is no longer working. Says it's offline. I have contacted installer but does not seem too concerned that it is not working. I get that he is installing elsewhere but he did say for me to contact him if I had any issues.

Our install tech was professional and made sure we understood the system before he left. The system install went quickly and everything was as we asked. I took off 1-star because of the issues prior to install. We ordered and scheduled installation in July. Appointment was set for 8/3. They called me morning of the appointment to cancel. Rescheduled for 8/6. Didn’t even bother to call me to cancel the second time, just got a text 2 hours after the scheduled window asking me if I was ready to reschedule. I was promised a discount by a supervisor named Tait for the inconvenience if I agreed to reschedule for 8/17, but I never received it the discount and our install rep had no notes about the discount.

So far I am loving our Vivint system! It’s easy to use, works well and puts my mind at ease. The phone app makes everything accessible while I’m away and I love the backup cell chips that will make it run off Wi-Fi.

The seller of know what equipment I need and was very knowledgeable. He took the time to explain to me everything about the contract and the installer was very kind of very courteous and he cleaned up after cell and I had no problem with the equipment reinstalling. Appreciate all the help. Thank you very much.

Both Matt and the installation tech were very nice and informative. The process was smooth and everything went well. I feel confident that this home system will protect my family for years to come. I can breathe easy knowing we are safe.

Salesperson was very good.. So far very happy with my purchase... I will recommend this service to friends and family... The installation tech was very polite and quick to install. He was also very knowledgeable.. He showed me how to use and helped me set up for my kids to also use..

My salesperson and installer were both a great help. I appreciate everything they did for me. Gary was very helpful at laying out the prices for everything I wanted installed and my installer Ryan ** was quick and thorough.

The 2 man team that came was very fast, very professional and were very helpful with asking where I wanted cameras and equipment. They explained mobile app, how to use it and how it worked. Both techs were super helpful and hardworking. I was very Impressed. Cameras have great resolution and are quick to view on my mobile phone. Great job!

Everything was good. The salesperson talked fast and the tech came really late to install. The buy out was good but I didn't realize there was a six year contract with the company. Thank you for this experience. I look forward to working together to secure my home. Thank you.

They gave us the sales pitch and we had already look into so we knew we were going to go with them. However the install was not great. He pushed us to install late and said they would just be there an hour to install the basics and could come by the next evening to install cameras. That was not relayed to the technicians. They started the install at 10:30pm and finished at 2am. Not good business practice. Hopefully their actual service is better.

Both young men were very knowledgeable. They answered my questions and never made me feel uncomfortable. I recommend them highly. This was something I really needed and so glad they showed up. It is a big relief for my son to know I have this

I usually don't buy anything that anyone is selling but the rep Mr. ** was so very charming and convincing, I bought right in. He took so many measures to make sure it was within my price range and found me several discounts as well. He also had the tech (who was also outstanding) on site not only the same day but about 20 minutes after I signed up. I only got this system yesterday but so far it is amazing. The camera quality is great and the bells and whistles work exactly as explained. It is user friendly and so far I love it. Thanks Vivint!! I will be a customer for many yrs to come.

The salesman was very nice and informative and the tech was the same. To know that we have our home safe and protected means a lot. I would recommend the services to family and friends. Thank you so much for stopping by and offering Vivint to us!

Overall excellent experience. Technician was professional, knowledgeable and installed my system in a timely manner. I had a pleasant customer service experience from the beginning to the end. System works as expected and I am very satisfied with the product so far.

Updated on 08/20/2022: I have been on the phone with customer service every day since having this system installed. I have taken off of work twice and it is still not fully functioning. When I call technical support I am run through the same procedure each time Regardless of how many times I tell them I have already done this. Then each time I end up with the advice that I need a technician. The next available is 3 weeks out. Obviously that is unacceptable given the fact that the original reason for me installing the system is because I was broken into while I was in my home and need protection. After asking for a supervisor I am told “they are busy and to call back” with no time frame of which to do so. Then after arguing endlessly I am promised that I will get a call back.

These are amazing quality cameras. I love that they hold recordings for 10 days, I love that we can talk Through each of them, I love how much area they cover and how clear they are & the strobe light/whistle setting is comforting. So excited! Service was amazing and quick. Very friendly and taught me all I needed to know so I know how to work our new system.

Wifi concern addressed in lieu to have updates in 6 months to be called on fee will be charged. Initially not told this, but now I understand. So $49.00 fee I will expect in addition to paid in full system today.

Customer service sucks. We got half of our system installed 5/29, didn’t get the doorbell and water sensors installed until 7/28. This was after numerous calls to the company, messages to our technician, requesting to speak with a manager, and speaking to the manager for our area. We opted out of the thermostat at this point, due to the lack of effort to get everything else installed. The doorbell quit working less than 24 hours later. Here we are, 2 weeks since I began calling and it’s still not installed. They want to give me an appointment a month out. So, they’re wanting me to wait over 3 months for my equipment that I had purchased and started the installation on at the end of May, to be working properly. I have been told by the company over the several months having their service that I would receive calls back for numerous issues and never have received a call back.

My installer Larry was very pleasant and explained everything thoroughly. He made sure I I knew how to operate the system and was comfortable using it. I am glad I had the system installed. I feel safe and secure and using the system from my phone is an added advantage.

The consultant, Kristopher, was efficient, kind and made things easy when setting up services over the phone. Likewise, the tech expert, Jayland, who did the installation was equally as efficient, kind and ready to answer any question I had about the installation or equipment. Super fine service!

I am very pleased with the new security system! The installation, onboarding, and friendly service made for a very positive experience. I feel more secure in my home with this system. The installation was smooth and both technicians were extremely helpful in configuring a security system that works for my home.

Our Technicians were great!! They were fast and did a great job. Really happy with the service we received! They showed up on time and did an amazing job customizing the system for our safety and security needs. Would hope you get the same technicians as they made the experience.

The Salesperson was very knowledgeable and explained the system well. He was patient and answered our questions easily. He was friendly and helpful. The installer was very knowledgeable and worked tirelessly to perform the installation. He answered our questions, listened to our requests, and explained what he was doing and how the system works. Both were very kind, friendly and helpful. Thank you.

The sales didn't push for anything and gave what I believe is a good deal. Even though it was almost 11pm when they got to my place the installer was very fast with the install and wasn't very loud about it either. I'd recommend the service.

The tech was great, he got here effectively he said he would, confirmed the scope of work before beginning and found an issue with the work order that we resolved then got to work, knocked it out and cleaned up after. Definitely a good experience.

I feel so much safer now that I have a reliable system for protection - and in so many different ways. From knowing if an intruder breaks a window or even a door to enter my home; being alerted if there’s a fire in my home, and having the extra device that I can wear around my neck to summons help - it’s all wonderful.

Josh was very professional and friendly during the entire installation process. Josh explained all the equipment I was receiving and showed me how to properly use both the app and the alarm panel. I would recommend him to friends and family. Installation was very nice and looked very professional when completed.

All three of the Vivint employees who I met in person, during this process, were very professional and did a great job. I am not used to seeing such young workers; however, the employee who sold us the product and two employees who installed the product were very knowledgeable and confident in their work.

I’ve never owned a security system but I’m so glad I decided to finally get one. From what I’ve experienced I’m glad I finally got one. Arming it is so easy and I feel safe knowing that we can sleep easy with the security system protecting.

I am grateful I found Vivint security. The service representative 'listened' to what my concerns were for safety of my home, 'inside as well as outside'. We were able to put a package together that fitted exactly what I've been looking for. I even have the option to add additional equipment. Highly Recommend!!

I would totally recommend Vivint to anyone who feels the need to be secured. To be able to see my home from from my app wherever I go gives me so much peace of mind. Damion was great and was so informative and did everything he could to help me. Thank you for everything.

The entire experience was very good from the salesman to the installer. They explained everything very well and was very personal. I would certainly refer them and your company to everyone. The installer stayed even after he got through because my phone wasn’t downloading app and he waited till it had.

I spoke with a very help sales rep. He signed me up quickly and I received a relatively quick install date. The tech worked fast, he was very friendly and and very helpful. I am very happy with pricing and coverage provided.

Spencer was great in our initial sales call and Jesus was awesome for the install. We got rescheduled a couple times and it was very frustrating. Wasted a couple of days waiting because of “windows”. Very disappointed in scheduling. But overall satisfied with the final product.

Just want to say Henry the technician was just outstanding, very patient with our questions and concerns, professional and very friendly, we kept him as long as we needed it him and he was fine with that. I will definitely recommend Vivint to friends and family.

Technician showed up on time and got to work. He was very thorough and knowledgeable. Also was easy to accommodate any ideas I had. System works great so far, very impressed with the quality and technical abilities of the system.

The installer (JESSIE) was excellent with the greatest customer service I have seen in quite some time. He worked diligently and was informative during the process. He spoke very well and positive of the Vivint company and that was admirable.

This is our second home in which we've had a Vivint system installed. The techs were great again, as expected. They came in and did their work with no issues. What else can I say? If we move again, we'll call vivint again.

My installer, Bill, was on time, friendly, quick, and very knowledgeable. Went through all the features with me and made sure I was comfortable with the system before leaving. The system is really modern and easy to use. Love the ease of setting the thermostat, enabling of the alarm system and the camera.

Very happy with the service but HORRIFIED that there is not a book of directions. Please send me one ASAP! Installer was informative and fair. He installed everything quickly and efficiently. I have nothing more to say.

For one year Vivint has overcharged me for the security system in my installed in my home. I did not have any knowledge of this until I called in to their office to move my service and found out from a representative and a supervisor that I had been overcharged for one year. I have called Vivint several times about the refund, which I was told that I would receive within 24-48 hours, in the amount of $971.40, and I keep getting the runaround. Now Vivint wants to backpedal due the large refund amount. Vivint does not want to pay the refund and keeps giving excuses. Vivint has been the worst alarm company to work with. Vivint has very shady practices. I do not want anyone else to go through what I am currently going through with Vivint. This is awful.

I just wanted to say thanks for having such a great group of technicians. As a first time customer I'm very pleased with your services. My family feels very safe day or night. Thanks AJ and crew for making us feel like they cared for our safety, not just the money. Our cameras show excellent night and day vision. The motion vision is spot on.

I have been wanting to get a security system and I'm glad to have one now with the amenities I wanted. But I was told that I wouldn't be charged yesterday and I was charged for both accounts I opened which is frustrating.

Jeff, Hayden, and Lafet were awesome! Super helpful and answered all questions we had. Jeff set us up with everything we wanted and Hayden installed all of our products. Lafet showed us the solar portion. All of these gentleman were super helpful!

Nathan was very kind, friendly, and relatable. He answered all questions well and provided the right amount of information. Our interaction was very good, but I did have a little struggle understanding the contract terms. And, some things that we discussed were not put in writing!

Bailey was great! He made me feel at ease and confident in his ability to complete his job. He walked me through the entire process as he did it. As a customer it’s not always easy to let complete strangers in your home. I appreciate the fact that he didn’t smoke, vape, chew, bring a girlfriend, a pet, or stay on his cellphone with personal issues. Bailey came to work and worked is what he did.

I choose Vivint due to a one package and the technology are amazing. It’s a good deal and they have everything and shipper. Their technician are easy to talk with and easy to installation. Now I feel safe and not worried because I can check my house even I’m not in the house. Thank you Vivint.

Vivint Rep showed up at 430 and after presentation and agreed to services in 30 minutes tech showed up and was super friendly and Fast. From start of presentation to finish everything was done in under 3 hours. Mind blowing. Time will tell and see how Vivint customer service and equipment will go but so far happy..

Our technician was a pleasure. He was competent, informative, efficient installer and a very affable gentleman. His equipment recommendations were based in solid experience and never felt we were being over sold. His training on use of instruments was clear and very helpful.

I’m very pleased with the quality of service and knowledge of the rep and tech that did my install. Install was less than two hours. The tech Joe help me understand the equipment and use it on my phone. Very simple to use and all the equipment came with Wi-Fi extenders (the previous company I used did not).

Your representatives were all so great and friendly. Awesome attitude. Very knowledgeable and extremely helpful. The techs were prompt and very fast. They went over how to use the equipment thoroughly. They also cleaned up behind themselves. Which is very nice. Thank you Vivint for allowing us to have peace of mind in our home...

Everyone involved with our installation was pleasant, knowledgeable and responsible to our questions. The installer was very helpful at making sure our cameras were placed at optimal positions despite the challenges presented. Overall it was a positive experience for me and my wife.

Very happy with the service. Install was done in a professional manner. All equipment was placed where we asked and system was explained thoroughly. System features are very hi tech too.. We look forward to many years of working with this company. Thank you!

The tech was very knowledgeable & patient when answering our questions. He explained how to use the system clearly. He worked quickly and cleaned up any messes he made. The package we were having installed included sensors but because there was a previous system here he gave us an extra key fob in exchange.

The installer was on time, clean and professional. He saw that I had new carpet that he would be walking on and got shoe covers from his truck and put them on without being asked. He was helpful and explained how the system worked and how to use the system.

They were good to work with, fair price, excellent cameras with a wide view. When you zoom in it's still clear. Also, the lights and strobe lights underneath the camera are awesome. The lights will "follow you" across the yard, and start whistling at you if you don't leave! Installers were top notch, explained everything, including the mobile app, it works good, easy to navigate....

My sales associate Brad, was both professional and friendly, provided detailed information to meet my needs. My installation associate Dustin, was professional, friendly and did a great job. Very pleased with the decision you use Vivint. I would definitely recommend this company.

The Vivint technician was very professional, kind, and took the time to answer all of my many questions. Trevor was a great representative of Vivint. The system that was installed is very easy to use, and works well. The phone application makes things very convenient.

Sales rep was great. I know going through this route is going to cost more but the system is easy and the service is great. The install tech was friendly and helpful with all of my questions. We couldn’t get the nest to work but he did put in an extra effort to try.

This is the second house I've had with Vivint and prefer it over friends that have ADT systems. The installer Paul was a really nice guy. He was helpful in choosing the best install locations to catch the most of what I wanted to be able to see. He also did a really good just at keeping the install clean and any wires hidden.

Great customer service. Technician very polite and professional. Everything explained thoroughly from beginning to end. Reviewed financing procedure and walked through completing necessary forms. Greatly appreciated him wearing a mask when distance could not be maintained. Technician also mindful in cleaning up and placing things back in order.

Had system installed. Salesman and tech were very helpful and professional. Explained how the system worked and walked me through how everything works very well. Installation went very smoothly. In all I think that I will be very pleased the cameras are super cool and can't wait. Thank you!

Second install in my 2nd home without 2 months. In multiple states. Yes I would recommend family & friends. I love all of the personnel from the Vivint customer service to the technicians. I plan on having Vivint in all of my homes.

Quick and easy. Installation was quick and didn't take long. Operation and demonstration was quick... The cover was left off of the doorbell chime but my husband put it back. Everything works with very little effort. I like having only one of to use and the ability to ARB and disarm using my phone.

Bridger was great and attentive and answered every question we had. Very personable as well. We didn’t realize that the service for the installation was so quick. Waited about 30 mins and there was someone here ready to install. The next person who came to install was professional and did a great job as well. We learned about this company from bridger who knocked on our door. I’m glad it we got it, as it gives me peace of mind.

The tech that came and serviced the installation Is AMAZING!!! Truly made the whole experience very comfortable and easy. I am recommending him to my family and friends. His professionalism and calmness was 100% true customer service. I’m very pleased with the whole experience! Thank you so much.

The Vivint technician was professional and informative and took time to explain the process in detail. The system was easily installed and was easy to use as well as the app. It was a great experience overall and I would highly recommend the service.

The install was quick and easy. The system seems easy to use. My only complaint is that the technician wasn’t supplied with all the equipment needed for a complete install. At the least, a heads up that equipment would be mailed separately would have been appreciated.

The communication between the solar and security people is not good because we got the system with our solar and the package that they showed us was not correct for when they come to install and I feel if they are doing free system that the customer is able to choose what they need instead of picking a package and we couldn't.

Shane was very friendly, and a hard working and very good at explaining our new home security system to us! He was very thorough and helpful! I love how clear the picture is with the video cameras and feel very happy with our new system!

I am very pleased with the service and knowledge of the technician who installed my system. He was prompt, accurate, and knowledgeable of his job, and gave me the utmost respect as a customer, made everything simple for me to understand. I feel I received the best service from the Vivint technician and will definitely enjoy my new system. Thank you.

Angelina took a great deal of time describing the product and options. And she asked whether we had any questions. Clean installation. Very pleasant representatives. We didn’t need to be present for the installation. Did testing after installation. Ensured proper function and described use.

Salesman and installers were very clean and professional. We had same day service. We were impressed with their problem solving skills for our house. They cleaned up their mess and stayed till the job was done. We were very satisfied with the installation and service.

I don’t recall his name but the man that installed our system was very helpful and kind. Vivint has made it extremely easy for me to get a security system and they made it fast too! Super easy to call and get ahold of, while the wait times are sometimes long it goes faster.

MJ did an excellent job. He worked here for 9 hours, answered all my questions! The system works well now. I have ADT for 10 years, compared with ADT, Vivint’s camera's more clear, and can record all the moving things.

The people came in a timely manner and did a great job. They listened to what I wanted and gave suggestions of weakness that should be covered leaving me with the choices which was great. Not pushing. If I had any questions I was able to contact them directly and gave me other places to contact as well. They made sure that I was happy with both the work as well as the service. I was surprised on how clear the camera was and how fast it responds to our smartphone as well the main connection.

Had 2 prior alarm companies before Vivint. Sales person was polite and answered all of my questions. Wasn’t pushy but answered my questions till I was satisfied. Work order was accurate upon tech arrival and price difference so we had to work that out. Installer did his job but left pieces of cable out, my ladder outside, and I cleaned the dust from drilling. Wasn’t seamless but in the end it all got done.

Great customer service and very friendly. Would totally recommend friends and family to Vivint. Equipment was installed right away and everything was explained thoroughly. Rep was very transparent about financing and answered all my questions. Made the entire process very painless!

Both the salesman and technician were great! I was walked through the process and all questions were answered thoroughly. I was reluctant at first but because of their knowledge I feel I made the right choice in choosing Vivint! I was provided with excellent resources.