Vivint Reviews

These people try to trick you into signing a contract..like they did me and then when I realized what I done it took me 2 hrs to get someone on phone after being switched from department and hung up on. DON'T FALL.

I liked the features of their home security… 4k video, the camera uses infrared to see at night, panel you can talk to someone as well as on your phone, very user friendly panel to add people, create new password etc…

The Service arrived on time. It was accurate and fast, with minimum disruption. The technician was properly dress and courteous, and knowledgeable. He gave clear instructions on the setup of the system and application. He indicated what to do if an emergency arises. He also did a clean job and left site clean.

Sales representative Azland ** & Josh was truly amazing. They go above and beyond as we expected. Know how to handle business on both side and I am truly happy with his service. Looking forward for a long term customer. Thanks again to Azland, Josh and James the technician all 3 are from Utah. Take care guys.

I was so very happy with the Amber and Jayden and absolutely enjoyed them and all their helpful instructions and overall think they were helpful and very respectful! I absolutely adored them and would Recommend them to everyone. Even my grandchildren enjoyed the two!

I had Derrick as my installer and he was fast and very good customer service. He did a fantastic job!!! The system is very easy to use. He help me step by step and downloading the app. I’m happy that I made the decision to change to Vivint Security.

Bobby was on time, and did a great job at setting expectations before and during the installation. A few modifications had to be made to the account info l, as well as the equipment package during installation. He was gracious, patient, and understanding during these changes and I appreciate him for that.

We are really pleased with our new Vivint security system. Jack ** did a great job helping us decide which parts of the Vivint equipment was right for our home. Calvin the installer was awesome and helped explain the control panel really well.

Fast install, great product. Love having everything at my fingertips. Garage door opener is very convenient. I love the panel to access everything. And a really great deal. Kevin was great to work with. He's a real gem, great guy.

Fast and efficient also answered all questions and there were zero issues. We would recommend this service to any family/friends/colleagues. My wife loves the doorbell camera and how we can be alerted by a window opening or the front door.

Both the salesman and the technician were very courteous and professional. I am happy with the product and the service it provides. I was surprised with the speed and efficiency of the installation, but felt rushed to make a decision to commit. Overall, I would recommend Vivint to a friend, but warn them that there is pressure to buy.

Great quality service & Mario the technician did a great job installing my system… Definitely would recommend Vivint to my friends & family not to mention the pricing is great… The representative whom came out to my house & his name is Elliot also did a great job with his presentation which had me sold…

Was waiting for the time VIVINT came by, but I was also in the middle of my landscaping project. We talked and I worked, discussing everything needed to get the system! He admitted to never trying to sell during a landscaping project, but allowed me to use my time as well as be productive in his. A quite personable salesman with piano skills to sweeten the deal as we took refuge from the heat. Best sales experience ever! I enjoyed his time with us and was able to finish my work at the same time.

The field rep Nick was friendly, informative and knowledgeable. We were amazed with the quality of the cameras and how easy it is to navigate. The installation specialist made quick work of the install. He was professional very knowledgeable about the system and extremely helpful in getting us set up to operate the system effectively. Best decision I ever made with security systems.

He did great work and helped us understand how the system works and answered whatever questions we had. He has been great and nice. My grandparents don’t speak very good English but he was very patient and understanding with him throughout the entire process. Thank you.

Great service and Danny the sales guy was very thorough in explaining everything. Juan the installation guy was super nice as well. He showed me how to work the system. I would recommend these two guys for all of my neighbors.

I am still waiting for a camera to be installed above the garage after I bought the system. They withdrew money from my account quickly and my credit was obviously dinged. It will now be 2 weeks tomorrow since they installed part of the system. They had techs working on Monday July 4th! They were doing their best to close deals. Considering that Vivint should have easily been able to schedule a tech when I was home within the next few days! In retrospect it can clearly be seen that the sale was most important. I guess that is my bad to have expected better service. I am locked in now. I am sure the security system is a quality product. The customer service however is definitely lacking!

Ronald ** our installer was very professional and courteous. Through the process of the set up he was very respectful and communicative with our whole family and was a great help with teaching our family on how to use the security system. We really enjoy the cameras and the front door and garage door devices.

I have had it only a couple days. The set up was good. And the service man was very helpful and professional. So far it's awesome. No problems. Works great. I guess time will tell. Cameras are good quality. Arming and disarming is simple too.

Stellar customer service from my sales rep Jordan to our tech Reno. Everyone was knowledgeable, helpful and flexible. Much better service and pricing than our previous provider, ADT. They provided equipment and technology ADT did not even offer me. Service is slightly more expensive but that’s the price you pay for value and quality.

Great experience. Everyone was friendly and very informative. The installer was good about being neat and hiding all the wires. Very pleased with the system so far. Like all the features it offers too. Especially like being able to check on things while I'm away.

Bella was the representative. She was very professional, friendly and explained the process to us. Juan the installer was professional and explained the process. Made sure we agreed with the placement of the equipment. I referred her to my daughter.

It would be nice if there was a chime or key pad to mount in master bedroom so you can hear if doors or windows open at night. The security system is great and easy to use. The install was quick and the system is very user friendly. I would recommend this to everyone.

Very good service, very polite, making sure I was happy with everything, went over everything thing on how it all works. Answers all of my questions. Was very patient, made sure they placed everything where I wanted it. I would definitely recommend Vivint to my friends.

The crew was prompt, friendly and professional. They came in and each person started with different task working together to get the job going. It got late on Saturday night, so they have to come back Monday to finish up. Couldn’t have ask for a nicer group of guys. Thank you.

Everything with Vivint went smoothly and quickly. It was all installed the same day we signed up and works perfectly. The app is easy to use and connects together seamlessly. Highly recommend this to everyone. The whole process was a breeze.

Took two items off upon installation not sure if or how much that took off price of items overall. Love apps on phone, speed of install, quality of devices, my only complaint is not feeling certain of price overall of items. Know what agreed to in first place for cost of items which honestly felt is somewhat high but they do seem quality. Having sense of more security of home is something I have wanted for long time & I feel good for going with Vivint. I curious about if front & back door security lights could be added to system as well have old natural gas pole light in front yard never used by me thought would be awesome if could be replaced with smart pole light connected to system things thought about after all had done. Very impressed by tech doing install.

We were nothing but pleased with the TOTAL experience. Our salesperson was very transparent with the package we bought and with absolutely no pressure. Another thing that really impressed us is that they had a installer there within 20 minutes and had it installed and running in 90 minutes. Extremely pleased!

Install was quick and painless. Technician made sure no wires were visible and did it as clean as I could’ve ever asked for and was super nice. Cleaned Up after himself. The system itself is top tier. Makes me and my family feel much safer.

I have to say, both the salesman and the technician did a great job with their work, and I'm very happy with my products. However, the only issue I did have was that the price couldn't be discussed until I was basically signed up for good, but it wasn't a life-changing amount, so it ended up being alright. Overall, despite waiting until the end to know what I was gonna be paying, I'm very satisfied with the service and products and the price of them.

Vivint came to my door and Ryan was so friendly and professional. I had such a great experience with him explaining everything to me how it works and getting me interested in the first place. I will be recommending Vivint to all my family and friends. It was perfect timing I was about to get a Ring doorbell and camera when he came.

It was very nice as they advertised and get you all ready, as the salesperson, is telling you everything you can get and what comes with your package, and everything is moving so fast, as they're smiling, as they're looking over your shoulder. Still everything going so quickly you're not told about the big installation fee.

Kevin was very professional and very informative on the information given. We truly were looking for cameras for our house, but hadn’t made the jump to do it. We aren’t usual lovers or door to door salespeople, but Kevin did it in a non-overbearing way. You can tell he knows his stuff. We had the devices installed literally minutes after we decided to go with Vivint by Sebastian. He was professional and funny! He did a great job and informed us of all the ways to use and customize our new security system. So far we are very happy. The pictures are clear and fast! Hopefully never have to use them for real security measures. But feel safe that if necessary they are in place. We have been Ring users for a year and very happy we switched. Thanks Kevin, Sebastian, and Vivint.

Excellent. I would recommend it to everyone, very professional. Well spoken. The installation guy very knowledgeable also. Show me how everything works in details. Ask if I had any questions don’t hesitate to ask. I was really satisfied with the service.

Salesperson was great! Technician was knowledgeable. The technician/ installer tracked up my floor with dirt. He did not take off his shoes. Other than that the service was awesome. I would recommend Vivint to my friends and family. Vivint is a little pricey. I guess it's one of those things where it says you get what you pay for.

I have only signed up. Nothing installed yet. If works as should when installed I can do a better review. Salesman has made many promises. I hope they are all correct and not just a pitch. Seems to cover all bases. Security, fire, medical, sewer backup.

My salesman, Zee was very personable. Knew what he was talking about and it was quick and easy. Everything was self explanatory, however, my technician took the time and explained everything in greater detail. I am enjoying the everything so far.

Easy to use devices. Straight forward customer service. Satisfactory service. Slightly disappointed after not getting some sensors that were included in contract. Would recommend to friends and family for sure. Customer service is slow on the phone when you call. Hold time is too long. We'll see how service is like after a few months.

Vivint agent installed an alarm system at my business. He is professional, courteous and knowledgeable of the system he installed. I also appreciated his patience to wait until I was done with serving the customers. Looking forward for this alarm system to fully protect my business.

Everyone was so nice and professional. Chrystian was great and so was his team. Was not expecting to have it installed the same day. That was awesome. Thank you again for the great experience. I'm not sure what else to say.

The installer Michael ** was extremely competent and worked from start to finish without stop. Was very knowledgeable with every aspect of the installation and the equipment installed. He was great at explaining all of the steps to use the system. We just moved into this residence and have been waiting over a week for our internet to be turned on. CenturyLink is terrible but Vivint is great service!

The service and the technology were way better than my previous alarm company. The technicians did a great job setting everything up and teaching all the functions. On top of that the pricing was better as well. Would definitely recommend.

Kyle and William were both excellent in explaining the products and service. We would recommend them to anyone! We were impressed at how soon William came out to install our panel while Kyle was still here. Their patience and expertise were invaluable.

After a pleasant & lengthy visit with the sales rep, I was happy to sign on with Vivint. He covered everything in detail and reviewed it all thoroughly. The installation tech followed with the hour, in fact before Evan was finished pitching Vivint to my neighbor. I suspect it'll take some time to get comfortable navigating this system, but I'll get there.

My installation was flawless and installer was very knowledgeable and professional. He walked us through the entire process and prices was really good. He was very patient and waited till I picked my internet service and then Installed my service and hooked my Nest system as well.

I was recommended by friends and family and so far customer service and our technician that helped us has been amazing! We look forward to keep our service for a long time and would highly recommend. Our technician was super nice, patient, informative and showed love for the product. We were also happy with Tristian who was understanding of our needs and helped us pick the perfect products for our home.

No problems at all with sales team or install tech. Quick and easy, everything works perfect so far. Everything was done the same day, sold, explained, installed, and explanations on how to operate and tests run.

The Salesman was good and I obviously agreed but when the installation came I felt like I was rushed through and don’t really know how to use the system. Also, I was told we pay back the “gift card” to buy us out of prior security contracts through our monthly payment. Not cool.

Installation team was extremely professional and knowledgeable. The work was done in a timely manner and with little to no mess. Team members took the time to explain the system and made sure that myself and my wife were comfortable in using before they left.

Our Technician, (Dakota) did a great job. He was very nice and got all of our issues online sorted out. He was fast and thorough doing a check of all systems. He was very polite and great to talk to. We sure appreciate the great job he did. Thanks.

He is friendly and professional. Helpful and explained details about how to use the system. System is good and looks robust. The camera works including remote access. System is user friendly. I will recommend to friends.

Jesse was helpful with my questions and concerns. He explained everything well and showed me how to use the system and add employees. Finance was easy and explained how much system was and what monthly payments would be which are very reasonable.

Nick was outstanding! He listened to my feedback and worked with me to get the install exactly how I wanted it. Very kind and helpful, proving his expertise as well in order to get it right. This is how to create raving fans! Nick represented Vivint well.

David ** was not upfront about doing a credit check. He asked for my last four and submitted before telling me he was checking my credit. When I realized what he was doing I told him that my score was low (in the 600s) and my wife’s was high (in the 800s) so we would get a better rate if we ran hers. He told me not to worry and I would get a good deal. I asked what the best percentage rate was but he refused to tell me until my number returned. I got 9.99% and he told me this was the best possible rate you offer right now. I did not know at the time, but I checked on your website and rates start at 0%. My wife's score would have certainly qualified for this but now I have a loan at 9.99%. David is essentially stealing money from me by lying about the rates and convincing me the one I got was a good deal.

The team was very efficient and informative. Happy with the work they did!! Very clean work and walked us through everything they were working on. Always available to answer our questions and very knowledgeable with the whole system! Can wait to start learning how to use our new device!

The installation of my outside camera was a great experience. The installer Jonathan was kind. Very knowledgeable about the product. He had everything up and running quickly and smoothly. He took the time to make sure I knew how to operate my new outside camera and explained about the other security products like the window and door stickers.. Yes I would definitely recommend Vivint to all my friends.

The salesman told us they could install a Nest thermostat but when the tech got here he told us he couldn’t. Other than that everything was great. Salesman and tech were both very knowledgeable and friendly. Would recommend to others.

Sales rep was very professional and knowledgeable. He helped us make the decision of switching to Vivint from our current security system which was lacking. Installation was same day and the technician was super polite, helpful and efficient. Very pleased with the system and the quality of the cameras both at night and during the day!

The installers were cordial, professional, knowledgeable, and dedicated. Their work was top notch. They encountered a problem with doorbell wire length, but they pushed through and got the installation done. They left my home clean. Had I known that their service and technician were this impressive, I would have signed up for Vivint earlier. Earlier.

The representative was knowledgeable, patient and able to respond to all questions with facts. He had pleasant personality, friendly and willing to provide the most he could. The technician was timely, knowledgeable, and very competent. The overall service was great. I would recommend the company to others.

Quinn ** was very nice and helpful when choosing the right security system for our needs. The process was very easy and monthly price was even better. Installation was done same day after around 25-30min after we signed paperwork. Installation was quick and everything works perfect! I feel safer at home knowing my husband that works out of town also knows what’s going on at our home.

Salesman - was very professional and not overly pushy. He knows the product well. Honestly, after seeing everything the system can do, the system sold itself. Installation Tech - extremely knowledgeable and super professional. I would recommend him anytime. Oh, and fast.

I like the service capabilities. The tech was knowledgeable and walked me through everything I need to know. I like that we have access to 24 hour recording from all of our cameras and I like that the everything can be managed through our cell phone. Glad I went with Vivint.

Greetings. I am a new home owner and I was very excited about leaving Xfinity and coming to Vivint as a new customer. However, my initial day of installation was a complete mess. The promotion in which I started the services on was not properly setup on my account. The technician who was very nice however could not setup my camera due to inexperience with camera installations. So I waited all day for him to get here and only to be able to install just the basic alarm system which is not what was arranged.

Good initial meeting. Installer had personal calls and was 15 mins late. Installation took 2 plus hours due “bad” door camera. The system seems to work very well, and the camera scans a large area with good resolution. The control panel is simple to use.

Our technician Mike ** was very helpful throughout the entire install. He even took down our old cameras before installing the new ones. He made sure to explain everything about the equipment and the system. And made sure that my account information was updated so I could get the information I needed.

Our sales rep was amazing! He was very informative and helpful. But our installation rep was awful. She brought her sick dog and he pooped and vomited all over our backyard. She said she would pick up after him but she didn’t. She also smelled and her hair looked like she hadn’t brushed it or washed it in days. She also drilled a hole thru our window panel, she could have done it on the side so that it could be hidden. That was a terrible experience.

I was very impressed with quality of system. It is an absolute awesome system. The installer was very polite and professional. He made sure I understood everything before leaving. I will recommend Vivint to all friends and family. I am so happy I found this security company.

Wow! Exceptional service and very quick! Technician arrived quickly after sales agent left. Worked quickly. Encountered a few minor problems with our current wiring, but was prepared and quickly resolved the issues that our older home has. Prepared, equipped, knowledgeable!

The representative was great and friendly. The technician was great, friendly, fast and very knowledgeable on every item he installed. Although the technician was training another tech he still was fast.

Kaden was the best technician. He was very personable and broke down all the details for me. He was friendly and very professional. I would recommend him to anyone to set up their services. I am very satisfied with the set up.

Our entire experience with Vivint has been incredible. Our rep was knowledgeable and kind and our installation tech was hilarious, fast, and informative. The camera quality is way better than that we had before and I feel better having all the pieces and the ability to control it all from my phone if need be.

So happy with Vivint and the installer, Giancarlo. He was so kind and knowledgeable. He walked me through all the paperwork, Confirmed that I understood everything and carefully installed system. He was Respectful and friendly. I am very happy with the work.

The install was well done and tested. The installer also politely went over the different selections in the control panel as well as offer really tips and recommendations. The experience exceeded my expectations and most of all; it was quick and painless.

I was prepared to not want the system, because my present system was just fine and it was easy for my 79 year old mother to navigate, but David ** made me an offer I couldn’t refuse, and the system is pretty easy to navigate.

Young men were professional, neat and knowledgeable. Excellent, no complaints, were helpful in introducing me to system. Allowed me to play with, and practice the system inside and out. Cleaned up after self, and made adjustments as needed. Thank you.

The sales representatives and equipment installer were very kind and knowledgeable. They were very professional and explained the security system to me without any pressure to purchase. They gave me plenty of time to answer all of my questions. After talking with them about the alarm system, I knew I wanted the system! I love having the peace of mind that I am safe in my own home! Thank you Vivint!

Talk about lightning fast process. My salesman Sam was professional, knowledgeable and walked us through all our questions with ease. We had just finished signing the contract when the installer shows up for the install. Entire process took no more than 4 hours from the time Sam showed up to complete install. Amazing service

He came in time he explained everything, he makes it easy for me to understand the security system. He did the work fast and clean, I’m happy the send Jessie to my business. I’m glad I Choice this company to do security for my business.

You have a very dedicated and patient team with the patience to explain those VIVINT systems to those of us non tech savvy customers. They work late hours to make sure all is properly installed and to our satisfaction. Both sales and tech staff were very courteous and professional.

Everyone was friendly and helpful to the process, made sure we understood everything and we feel that we made a good decision. Also we like that we can see around our home without being there. My family feel even safer. My mother is home a lot so it’s good that we have something for her

I just had it installed last night so really can’t comment on it yet. The installer was very professional and very helpful by explaining everything to me. After installation was completed he cleaned everything up, even vacuumed the small amount of drywall dust.

The tech who came out did a wonderful job of walking me through the system and explaining everything. He made sure I fully understood the system and all possibilities before he left. We’ve been using it now for a few days and are very happy.

The sales rep Lucas knew his product well and was convincing and timely. I was impressed. One critique is he should avoid ending statements as if they have question marks and using younger generation words to older adults. The install technician was also impressive, friendly and timely.

Had to call back as the call dropped for some reason after speaking to the representative for 15 minutes. Glad we did because then we spoke to Andrew and he was able to answer our questions, leaving me confident in my decision to use Vivint.

The Vivint team was great from the rep to the installer. The product is very easy to use and looks great. Very professional service all around from beginning to end. Helped setup and educated on its use and ability for future expansion.

Everything l was promised by the rep have not received. 3 Tech has came out to my house, I am livid!! Wires are hanging out of my boxes, my alarm system is going crazy... it sets sometime and sometimes NOT. This is a safety issue! I have much more to say! Please have someone to call me, so Vivint can come get their equipment! Thank you.

The salesman, Eric **, was very knowledgeable about the product, very personable and didn’t treat our dumb questions as being dumb and listened to our financial concerns and didn’t push us to get more than we wanted. He stayed at our house until the technician showed up to get our system going. Once he knew we were in good hands he left but said he’d check in on us later. Great customer service! We’re excited to finally have some security at our house.

Very good and respectful, I had to face time from wife's phone because I was at work, the installer was very patient and well detailed about everything he was doing. He was very clean and cleaned up after he was done installing.

My tech was amazing. He explained everything to me and answered all my questions. I am very excited about my new alarm System. Every thing went smoothly and very easy! Would definitely recommend this service and our tech to anyone else!

Know what he was doing with installing a the equipment. Also prepared with apt products needed to complete the job. Explanation for everything and all products needed and any additional information for everything. Ready to use all services with Vivint.

Windows and doors are not connected to panel so Alarm is worthless right now. Alarm does not go off and alarm was never connected. My old panel was canceled when my son called so basically new panel and cameras and no service- shouldn’t have to pay for it.

From beginning to end, this process has been amazing. My initial conversation with Hayden was phenomenal. He went above and beyond to make sure that I could schedule services. The installation was speedy and professional. Anthony took the time to make sure I understood all components of my new system.

David was amazing. I love the product and the price. I will definitely be recommending to friends and family. I also enjoyed the customer service and speedy installation. I like the technology and the convenience of everything as well. Great product so far great service.

Connor who called on us was so helpful and humble and didn’t push us. We were thankful for his service and we are excited about the security of our home. And installer, I think Jesse, was wonderful. It’s was a very smooth process and I’ve recommended this important services to my friends.

One star is due to the professionalism and courtesy of the Technician assigned to the job. The Extortion Tactics used by sales people, which is obvious includes everyone else, is disgusting and I will gladly share with friends and family that may want to try Vivint! The False Claims by Salespeople is also a problem in that the features they say are included in the monthly plan for Security and notifications, aren’t even in the house as they state! There are no sensors, properly functioning monitors, detectors or cameras anywhere on the property! Why lie? Just tell the truth and you may have kept my business! Please call if you need exact details! **!

From start to finish all three men who were part of getting my system were professional and knowledgeable. Every question I had was given a quick informative answer. I will certainly recommend this to my friends and co-workers. Thank you very much for training your people to be able to do this.

Gabby Is a clear communicator and excellent in knowledge of the Vivint product. Tate is respectful and knowledgeable about installation of the equipment. We are happy with his event. It was pleasant to have both Gabby and Tate in our home.

Very fast and easy. Agent very good and knowledgeable. I like the doorbell camera and video panel on the wall. I also like the convenience of being able to control it on my phone. Would recommend the upgrade? No. I feel a lot more secure in my house at night and so does my wife.

The guys was very helpful, knowledgeable about the products and how everything works, and very helpful as well. He was polite and super nice, especially to my special-needs kid with non-verbal autism, which is a big deal to me. Would definitely recommend this company. They hire quality people.

The presentation was excellent and very informative, all questions and concerns were answered. I was so impressed that we went with the security system. The installation and setup was completed and all components and how they work and how to use the system were completely explained. I would highly recommend Vivint, the salesman and installer were excellent.

I loved the service that Elizabeth and the tech team provided for me and my family. Installation was quick and we were given all knowledge of our devices. Elizabeth was a top notch saleswoman. The best! So glad that we chose Vivint!!

I would recommend. Great service and kind customer service. I like the product and it gives me everything I need. It is also simple to use with people like me that are not that technical. I like that I can lock and unlock my doors and see my home from wherever I go. I also love the medical features because my husband is ill and I feel safer now when he is alone.

I just recently got the system installed and I'm already happy with it. The cameras are very good and clear. And as a parent with a son with Autism, it give me comfort knowing that my home is protected with a good security system.

I am very pleased with the professionalism and knowledge of the sales rep, along with the technicians. The process was very easy and quick. I will recommend this product to others. Great job all around. Bonus is that the equipment is top notch.

Very courteous, friendly, and helpful. That about covers it. They both were very knowledgeable. I do not know what else to say. I think I will like it once I get used to it. I do have a couple of questions, but I will reach out to Emali for the answers. Thank you. Thank you.

They did not come back that afternoon and turn the equipment on about three cameras. Several sensors and they loaded the program on my cell phone. The telephone numbers The salesman gave me was to their main office, the main office couldn’t help me get a technician to my home until three days later. I told him that I was having surgery the next day and then I would need The outside cameras for surveillance and the speakers to find out who was at the door. I have all the equipment set up in the house but none of it works. I do not feel like they take my needs seriously.

Vivint hires the most unprofessional techs. The tech guys are so unprofessional. I just experienced a tech walk off the job without giving a reason. I asked to speak with his manager, he said, ”You call him, I’m leaving!” The experience today began very badly. Tech texted and stated he would be there at 9:30am!! He showed up to my home at 9:41 and took a personal call until 10:06am! If Phil (ID **) my account manager wasn’t just a great guy, I would’ve sunk this entire deal last week. You guys need to make this right.

They were very nice and helpful. I would recommend them to everyone. Jace is beautiful people people with a very nice attitude. He really did a nice job explaining things to me thoroughly. Explained everything to me step by step.

Great technicians but the pad could be in better condition.. The young man tried 2 different ones and it didn’t work well.. The pad keeps skipping once it’s connected to the back piece.. if I’m paying $1500 for equipment, I’d like it all to work.

Great install, was friendly and professional. Explained everything very well and took time to answer our questions and address our concerns. Would have given him a 5 star rating but he forgot to install the motion sensor. Quality equipment was installed and was set up to meet our needs.

Our tech bill was really good and personable. Customer service was very good. I change from ADT due to their bad customer service after speaking to the service agent I was sold. Luis our tech was here on time and gave us very good recommendations and training on how to use the system.

The tech called several hours before his arrival to let me know approximately when he would be here. He was very efficient. My only criticism is that he wore no mask and I forgot to put one on as I was anxious about this new device and wanted to understand it. I am a senior citizen.

Excellent sales representative! Extremely personable and patient with all of my questions. Has so much continued future potential! He did a great job at explaining every aspect of the Vivint system in detail. He made me feel very comfortable with my difficulty focusing and understanding. He really spent the time to explain everything in different ways to help me to better understand and to feel comfortable with my decision to purchase this system and also with choosing Vivint for my home security system. I have turned away many different home security companies since moving into my newly purchased home. Gavin definitely scored a tough sale with me. He was able to discern what mattered to me, what was important to me, what I would get the most benefit from and then really sell me on that. I don’t how else to say it, but this kid really deserves a gold star! :)

Door to door sales person nailed the pitch, the pricing was within a reasonable range of what I was willing to pay, and I had a super-quick same-day installation! Everything seems to be working, with the exception of the garage door opener that needs some modification. But overall extremely professional and fast process with seeming high-quality equipment, I'm looking forward to using it!

They are very respectful, professional. I know I will really enjoy my new cameras and the price is great. They set up a time to come out and they were on time. So now I can sleep in peace. I will recommend this service to all my friends and friends in my community.

Purchase was simple and explained well, however, the installation didn't go as planned. I explained to the salesperson that there was no existing doorbell wire for the Vivant doorbell to be installed. She explained that this wouldn't be a problem to run a new wire in the wall with the Vivant doorbell being installed next to the front door. When it came time to install, the tech indicated the only option was to run an external wire into the house, zip tied to the baseboard, into the dining room to the nearest electrical outlet. When I indicated that I didn't want an external wire, the tech said I would have to contact an electrician and have an additional outlet installed (at my expense) in order to avoid the external wire running to the outlet. This left me feeling somewhat misled by the salesperson as the external wire was never discussed.

Nathan was very helpful and courteous upon arrival, I couldn't be happier with the deal I got simply way better than what I used to have. I would definitely recommend the service and of course the sales representative that you'll guys have is the best. Thank you.

Very good company, and the service man was excellent was polite and explained the system to me in detail and made it easy for me to understand. I will recommend Lamar and the company to my family and others in the future

Very friendly and courteous. Also very efficient and fast. We were still able to continue with our daily activities. Was consulted on everything concerning placement of devices. Was given instructions on use. Felt very secure with the team that was in our home.

I had been shopping around for an alarm/emergency service when the Vivint representatives were in my area. Marcus facilitated my purchase. He was friendly, knowledgeable, and very helpful. He listened to my concerns and addressed my questions very well. The process was very easy and installation was almost immediate. Timing was flexible which is a great opportunity for someone who works all day and late into the evening.

I think this is a very good company and your workers did a great job with installing our system and explaining it to us. We feel much safer now that your team has installed our system. Thanks for all your help.

Annabella was very friendly. I immediately told her I already have security and she said, "Well that's why I'm here to see if I can bring you over to Vivint." She had no idea I had regrets and frustrations about my Xfinity alarm. LOL. So I let her in and we talked about what Vivint has to offer and chatted a bit about other things. The technicians were here immediately and started the install. They were very polite and explained any questions that I had. I am so happy that I decided to switch. I have more in my package and a more reliable alarm company now. I have met several of your sales people and I have to say you guys do a great job picking these guys. All of them are genuinely friendly. Even though I didn't sign up before it stuck with me how friendly your sales people always are. Bella thank you and great job!!

They did an excellent job, fast and they were very nice. All of the equipment isn’t available yet, but will be installed when it comes in! I feel safer in our house now ! Although it will take time getting used to all the computer and equipment!

Employees were very professional, did the job very quickly and neat, enjoying the equipment. Satisfied knowing that our surroundings are secured, and I will be recommending it to others. The salesman took his time as well as the installer and explained every detail.

They were great! Knowledgeable and personable. They helped us with picking and choosing what we needed and what we could wait on. By the time we were done with paperwork the tech guy was here ready to set it all up for us. From the first initial call to install, they were awesome!

Not even 12 hours into having the service and my motion sensors went off twice, I was called and asked if I wanted law enforcement sent out. I didn’t know what was going on so I had to leave work to go check on my house. They didn’t seem to concerned about protecting my house.

Alexei was extremely personable and attentive to all our questions. On a scale of 1 to 10 I'd give him a 100 as well as Robert his Trainee and Carter our technician. The whole team was really awesome and helpful!!

I assumed my time that was scheduled was for me. Instead on the phone with other people. It took a long time to get help but still not complete. Disappointed in service. I’m still not satisfied. I would like some instruction in print on my email account.

When getting our equipment installed, the technician completed 80% of the installation and informed us he would return the next day at a certain timeframe. He failed to arrive at the time he told us. He gave us another timeframe and failed to show up again. Terrible start with this business.

Equipment is unreliable and or does not work and service in terrible. Lied to us about having a 30 day trial. Won’t honor their word. Vivint has a D- rating with BBB. Thousands of customer complaints. Do not do business with this company.

New system installed today, doorbell camera, door sensors, smart lock, cameras, smoke/carbon monoxide detector. Workers were very courteous and explained thoroughly how to use system and navigate the control pad. Installation took less time than expected and the wiring was installed smoothly along the trim.

The rep and the installer were both very helpful and professional. Took time to review everything. Very happy with the service so far. They cleaned up their mess when they were done. I would recommend them. They're great. Thanks!

Joshua the technician who came to install the system, was just plain out awesome! Professional, courteous and helpful! He took the time to explain me the all the features, and recommended some stuff that I needed which was missed in the initial order. Thank you.

Both the sales woman and the installation woman were very professional, yet down to Earth. The sales woman listened to what I wanted and built a package tailored to my needs. She didn't try to press anything extra on me. The installer was quick and efficient and let me know everything she was doing.

My tech was above and beyond knowledgeable! He review all the terms and conditions with me and explained even more in details! He presented himself very well and was very professional! He did great with everything and even advise me to add another window sensor! So glad I did!

Sales rep promised a lot. Tech came to install and everything went wrong from there. He left with everything working, but when we woke up 2 cameras not working and can’t get them reconnected. Cameras had to be moved from one panel to another. We’re not told we would have wires running along baseboards. We have a T mobile hot spot for WiFi and we’re told it would be ok. Well it’s not. Trying to hook up an extender right now but we will see if the system work when we’re done. Right now we’re thinking about canceling the whole thing.

Great experience, knowledgeable service agent, quick and easy, highly recommended. Our agent contacted us right on time and walked us through everything we needed to know. Fortunately the previous owners had already installed everything, so it was just a matter of activation.

Great service provided by the tech. Above and beyond, has the knowledge required to complete and do a satisfactory job. Based on my experience would recommend Vivint anytime to anyone needed this type of service. Specifically by the quality of their products.

The sales representative came to my home sold the system, the technician arrived to install the system. I was very excited about the new system, hoy, the technician did not seem to be mindful of the customer, the customers requests or feelings. I recommend better customer service skills, especially, if you are a new customer.

I was very pleased by the services provided by the Vivint Rep, Shane **. He was very knowledgeable on the service offerings and the install was very seamless and efficient. He did a wonderful job explaining all the functions on the equipment and app. I would highly recommend Vivint to family and friends!

The salesperson was great and the technician that installed everything was great as well, phenomenal customer service! Very friendly and professionals on both sides. The technician came to do the install surprisingly fast. I didn’t expect him to do it the same day so that was awesome.

My experience with Vivint so far has been great. They have amazing customer service representatives that will help you find what works for you. I have been in a household with Vivint and the past. Which was part of the reason I chose Vivint. The pricing is reasonable and the service is excellent.

We recently had a security system installed and it’s helped us feel more comfortable in our home. The quality of the cameras is awesome. It’s nice having all house settings on one app. They were super quick and we had same-day install.

Hello. Thank you so much for providing a needed service in home/property protection. I’d recommend Charles as a sales representative and Nick as an installation technician to future customers. They were knowledgeable, personable, and patient. I look forward to being a customer for some time to come.

I was very pleased with the job, and the patience in explaining how everything worked. System seems to be working properly and is very intuitive. I would recommend Vivint to anyone looking to have a system installed. Thanks very much.

Tim (installer) from Vivint did an excellent job! If I could give him 10 stars he would definitely get them! He went above and beyond to get me set up and now I feel more safe in my home due to the bad area I live in! Thanks Tim! Will definitely be recommending him!

Great customer service and knowledgeable about the products have to offer. Took his time and went through how to use my phone and how to use the panel for us less tech-savvy people. I was able to use my phone easily with the app.

The installed equipment works great and the salesman and install technician were both very nice people, but the install technician left messes all over the house. He left dust and insulation from the attic all over the clothes and floor in our closet and all over our new furniture. Would still recommend the company for the technology and services they offer but be prepared to have to clean up after the technicians install.

Tyson was amazing!! Even though it was late and wasn't the best time, he worked with us to help us understand! I am so far loving everything so far!! The cameras are so cool and it is very cool to be able to use everything from your phone which I already use.

Not even 12 hours into having the service and my motion sensors went off twice, I was called and asked if I wanted law enforcement sent out. I didn’t know what was going on so I had to leave work to go check on my house. They didn’t seem too concerned about protecting my house.

Would be better had they not scheduled the install before the salesman even left. Especially after we just talked about how my 1-year-old daughter was asleep and my wife had to be at work in the next 5 hours.

Thank you for helping me out with my problem. Problem solved. Know I can watch my house while I'm gone and unlock the door without a key. And have proof of what's going on. I want to thank My family Robert ** for showing me how it goes and looks. He has one at his house.

Ariel did a wonderful job. He explained everything completely. He showed us how to use the phone to operate our new system. He is very personable and friendly. He worked diligently. He completely the work quickly even though at the time we were down a electric breaker that required him to finish longer than normal.

Well, Dam so frustrated with this service that I would like to cancel and get a full refund. I have called several times and another technician even came out since he happened to just be in the area. He couldn't figure out what was wrong. I just want to be done with this deal and move forward. I continue to pay for a service that I am not getting. I would like a full refund. Unfortunately I have been ignored so much that I am considering going to the BBB about the situation and maybe they can help me. To me I would think if a company installed equipment in a certain area, they would have a service technician at least 5 days a week. Please email me back or call me as soon as someone is able so I can move on with my life. Thank you. Randy **

Luke was so professional and kind. He was very knowledgeable and efficient. He was so delightful in explaining the system. We love the features of the system and feel much safer now. I would recommend him to family and neighbors for their homes.

We had such a great experience from the beginning with Qi our sales representative, to the technician John who installed our equipment. Everyone was so knowledgeable and communicated everything thoroughly. The customer service was top notch! Qi knew his stuff and was passionate about the services they provide. Our technician walked us through all the equipment and made sure we knew how to operate everything. Definitely happy with our experience!

The salesman, Brighton ** and the installer, Alec were both very well versed in the Vivint Security system. They both informed us as well as answered all of our questions. They were very courteous and explained everything we needed to know about the new security system.

Been on hold for over 1.5 hours trying to just get someone to add my already existing Vivint doorbell to the panel as a device. Been transferred 6 times and no one knows how to help. I will be canceling.

Luke was so professional and kind. He was very knowledgeable and efficient. He was so delightful in explaining the system. We love the features of the system and feel much safer now. I would recommend him to family and neighbors for their homes.

Vivint did an excellent job. Easy to schedule, great communication, on time, no overselling, great value. The installation tech, Merrell did an awesome job! He was knowledgeable, professional, and took the time to explain everything to me. He also worked efficiently and left no mess.

Our service technician Tyler was amazing! Great customer service, very knowledgeable, friendly, and extremely helpful. Tyler was very thorough and checked on us after he left to make sure we were all good. We appreciate you, Tyler! Keep up the great work and thank you very much for everything. You rock!

Saul was awesome in customer service skills. He explained everything so well! He was absolutely respectful and not pushy. I am very happy with the cameras' quality and installation! I have used Vivint for several years and they have never let me down.

The aggressive Vivint salesman who nonstop talked his way into my home after being told we were on our way out the door, made me feel manipulated, lied to, and unheard. He didn’t earn his commission so much as ignored me and my partner’s repeated requests to delay his visit. I am still considering cancelling because I feel like we were pushed to sign up on the spot and that the only way he was leaving my home was with a contract or by force.