Vivint Reviews

I have Vivint replacing all my Wyze cameras and doorbell, which died within 4 days of each other after exactly one year, for a total of 8 pieces. They were done 2 months ago. I also have this new system replacing ADT, because my monitor on my ADT system died about 6 weeks ago, and I could not get it up and running. It was 8 years old. It has quit a number of times. ADT no longer makes this unit and always wants me to upgrade. They haggle me about repairing it, though it’s under warranty. I paid $150 for the repair the last time. Their service man told me one time that their upgrade wasn’t very good. Therefore, I contacted Vivint two days ago.

Jorge the salesman and Michael the installer were professional in both presentation and explanation of the system. Jorge did an evaluation of my needs and what I was comfortable with for a secure system. Michael came on time and made the effort explaining how it all worked and made sure I understood. He also said to contact him and the company if I had any issues. I’m happy with my choice.

To begin with, the best approach ever by a representative when reaching me at my home. Very understanding of my needs and ready to prepare an offer with numbers right away. Best option ever. I was with Vivint before, and now I am back to happy with a user-friendly service and equipment. I am super happy and extremely grateful for the quick installation and availability of support and not redundant communications.

Great experience from start to finish! Fantastic sales rep and smooth installation. It’s refreshing not be overly sold, and having the team prioritize your needs. So far, great quality and customer service. My family and I are Looking forward to getting to use our new system and having all of our security devices and needs all in one place.

On time. Friendly. Professional. Used this company to switch out ADT. Their system died on me after. Couple years and they would not work with me to correct the problem. Couldn’t be happier to be with this company and their updated software and system.

The Vivint system came with the home we purchased. We added additional cameras, but they kept failing, despite 5 technician visits. We decided to purchase another system in 2020 and I emailed Vivint to cancel my account (as was the indicated way of informing them). In the beginning of 2023, I started getting invoices for monthly fees. I have now tried to cancel my account since April 2023. I was first told, I could only cancel at the end of July 2023, since the contract ended then and to call on one specific day. I called, but was informed that I needed to send an email, which I did. I have now had monthly invoices and monthly calls with them, each time being assured my account is closed, when it hasn't. I suggest staying far away from this company and their customer service.

Sales rep Carson is perfect. Was able to convinced me to get the service. Good job. I know how hard it is to convince homeowners and use your two legs walking around the community. Technician Emman is perfect as well. Fast installation. Would definitely recommend your company. For now since I just got the service, I hope that it will stay with my expectation. 5

Joseph gave us an amazing deal to get with Vivint, we had already had in mind to get with Vivint and he just made it way more easier, installation guys did a great job as well, no noticeable holes, awesome job with both sides. We have two flashing cameras, doorbell, and glass breakers. Everything works amazing.

The salesperson, Mitch, explained everything very well. The installer, Caleb, were very professional and personable. Waited for me to get back to the house from church to finish the install and go over things with me so I could become familiar with the system. Friendly and knowledgeable people who got the system up and running very efficiently.

Mitch was amazing! Best salesman I have seen in action. He knew everything to say to sell me! He got us set up and ready to go same day! The technician Jackson was very kind and respectful. He was quick and asked where we wanted everything before drilling holes! He was great leading us on this process! Thank you again.

Cody was SOOOO nice! He was friendly, helpful and so patient. I have just moved in and boxes are everywhere - he never missed a beat. Fantastic service! I had gone through so much trying to get my alarm transferred from my old home to here. He made up for all of it. And Jag (the manager I spoke with last night).

Thank you to Ray and the Vivint team for making our installation service such a pleasant experience. After a great recommendation from a family member, we finally made the call and WOW! Ray was very personable and professional and very thorough in making our home feel safe and secure. The equipment is impressive and easy to operate. We'll happily recommend Vivint to all our friends and family!

It was a great experience, Jorge the Tech was professional and very courteous. He explained everything in detail and made it easy. The sales staff were informative and gave me what I needed. I would not hesitate to recommend this company to my family and friends. All in all it was a good experience.

Yes I would recommend this company and I’m very pleased with how quickly they were able to come out and install. The person I talked to on the phone and the technician were both great! A few of my friends recommended this company and I’m really glad I listened. Very pleased and would recommend to others searching around for a security solution.

Very happy so far on my experience with Vivint as oppose to the last company I was dealing with. With this new company’ Vivint they have their own technician. The last company I was with didn’t have their own technicians so my service was down for 2 months. I called vivint. Someone was there the next day so now I’m good.

Installer did good job verifying everything was installed without a mess and to our liking. He answered all of our questions and also did the due diligence of giving suggestions and explaining what other clients do since we are relatively new to the home security world. I appreciated his overall professionalism and I would definitely recommend him to other people.

I was referred to Vivint by my MIL - she was over the moon happy with the service and the install. After a weird experience with a person in our backyard, we took her recommendation and requested to have a security system installed. The sales rep on the phone was nice, but the interaction felt forced/not authentic. However, we were still very interested in the system and excited to get it installed.

We had the most amazing representative at our house to install our security unit. His name was Benjamin, he was so very kind and so efficient. He exceeded our expectations completely. Thank you Benjamin for all you do. I would recommend getting the security system to anyone, especially if they could have Benjamin, as their representative.

The technician arrived on time. He was very professional with his work and had complete knowledge of any questions I had over their system and how it operates. He was very detailed and insightful of the equipment and proper layout on the placement items. 10 out of 10 would recommend this service Due to my experience with this Technician

Salesman was extremely professional and explained everything very well. He was dressed professional and showed his badge upon entering. He arrived on time and completed his work very efficiently. I would definitely recommend him to other families in the area. I am very pleased with how well everything turned out and how quickly everything was set up.

Gage and Raymond were great!! Patient, helpful, gave clear instructions - very thorough. Our situation was a bit more complicated - these guys are very competent and knowledgeable- and relatable. They checked all the equipment, explained the app, answered our questions and were very considerate and polite. They notified us 30 minutes ahead and we’re prompt and efficient.

I would like to commend Mike, the Vivint tech for his good attitude and professionalism. The ordering process and scheduling was also was also easy and the tech showed up in the agreed window. I would recommend Vivint to any other customer that may want a new security system in their home.

Tank was awesome and made the installation process so easy. We are very excited to learn and use the various options with our new system. We also look forward to exploring new Vivint products to add to our current system in the future. Overall we are very happy and will recommend this system to our friends and family.

I was referred by my son in Stratford, Connecticut. I saw an advertisement offering a special here in Virginia, my husband and I decided to call. We were pleased with Mr. Austin ** the salesperson. He explained the system as well as answered our questions. The installer Chris ** explained the process of installation and how to use it. So far we are we are pleased, it’s only been a few hours since installation.

My experience is superb! I enjoyed the technician and the equipment! The simplicity of the usage of the equipment! The explanation of how to use and the benefits of the system blessed me!! The presentation was so understandable and relatable! I am enjoying the new system! The technician was well versed on the product and eased my apprehension! Thank you.

Finally a company that still believes in quality customer service. Josh was friendly, efficient and thorough. He explained everything in detail instead of giving me the "It’s really simple" line. My only complaint would be the long contract requirement being that I purchased the system for a rental. Thankfully I was assured that I would be able to transfer my equipment and service to my new location.

All three gentleman who I seen today were super polite and to the point! The one man who installed the equipment did it quickly and made sure I understood everything before he left! I will definitely be recommending Vivint to my friends and family who are looking for security systems or cameras.

The installer was very patient and professional. He took the time to explain the process. I had difficulty with the signature process and he took his time with me. I would recommend him. Please send me the Vivint stickers he did not have any. The installer also recommended that I don’t remove the old cameras because of possible electricity issue.

Technician and Sales associate were both very professional and explained everything thoroughly. It is important to have security for peace of mind and safety. Yes, I would recommend Vivint to family and friends. It is affordable and the excellent quality on the images. Easy to operate and the panic button necklace is a great piece of equipment for my 94 year old aunt that resides with me. I give Vivint a thumbs up.

Everything was great from the initial contact with the sales specialist to the installation. Both were extremely helpful and knowledgeable. Both were able to help and answer any questions we had and with advice on how to maximize our new system so far we have already noticed a difference in the quality of the system as well as in the ease of operating it. This will help with security in the neighborhood.

They have smart technicians come to your home to install your system without any problems. I would like to thank Cameron from Vivint for installing everything, he was nice and professional and did a fantastic job. I would recommend him. Vivint made it possible for me and my family to be safe and secure. Thank you.

Activated service yesterday on equipment I own from y’all. They couldn’t get it working, entered my information wrong, spent 1 hr 45 mins getting nothing accomplished on the phone, just transferred around. Awful. Buyer's remorse. Please cancel service. I don’t want to continue with a company that can’t get the basics correct.

Mike P. Did my installation and everything is perfect. He went above and beyond for us. He made sure I had everything I needed In my package. He cleaned up after himself. He took the time to go over all the features on both the monitor and my phone. I will most definitely recommend this company!!!!

Dell was EXTREMELY helpful and patient through our installation process. We are in a new home with several things that are not yet in place. He did an excellent job taking the time to explain our options and run through scenarios so that we were able to make informed decisions on placement, bonus features, future potential additions, and overall safety of our family. It was clear he was not in a rush, as he took as much time needed before leaving to ensure our system was operating properly and we were happy with choosing Vivint. He solidified our choice in Vivint and made our experience easy, comfortable, and overall very much worth its value. I recommended him to three close friends due to the confidence he instilled on our security system.

I inherited a house that had the Vivint system in it but after a thorough inspection we realized there wasn't a motion detected and the tech said it would be $100 to replace it but I thought with a new system it came with one so I have a system with no motion detector therefore I felt the technician purpose was to be sure the person in the home felt secure but I as a homeowner didn't get that from him.

Heard about Vivint online and liked the reviews so gave them a chance. I have yet to be disappointed! The tech who installed everything was very personable and did a great job explaining everything I needed to know about what I was getting and what to expect moving forward. I would recommend to anyone looking for some sort of security system.

Aside from a few glitches the installation went well. Our only negative comment would be that we are not overly technologically savvy & the installer spoke very quickly & we weren't able to work through the demo. We believe he may have been running late for another appointment. Our only options now is to print an operating manual and go through it page by page to review & teach ourselves how to best utilize our new system.

Installer was on time, respectful and pleasant during set up. He was very helpful with explaining everything and seemed well skilled about what he was doing. Installer (I wrote his name down but I am not at home)

Vivint exceeded all my expectations. Jorge thoroughly explained what he was going to install as well as introducing us to new products that Vivint came out with. He made sure that we were knowledgeable on the items we selected before moving forward. From our consultation with Bryan, to Jorge installing our equipment, Vivint definitely is an 10/10 company.

The serviceman knocked on my front door at 1730. He installed the control panel, a security camera, and two motion detectors. I changed the passcode to the one I wanted, and the system is exactly what I hoped it would be. I am pleased with the prompt arrival and expedient service. Thank you.

Logan is great. He is very knowledgeable and nice. This is my second security system he sold me. He explained everything and it easy for me to understand. I will refer him in the future, I am really happy with the system. I am very happy with system and the service. I fit into my monthly budget as well.

I really loved the in person service and quality of equipment. Don’t like the mystery behind pricing and subscription plans. Felt like there are a lot of hidden fees and opportunity for better prices. Overall, I enjoyed the experience and in person service looks forward to your services and safety. Thank you!

Our Technician was very helpful and honest with our discussion making and flexible with our recommendations. I would recommend Vivint to friends and family. The quality of the equipment is at least four of five stars.

Installing a new alarm system with new doorbell camera and sensor for the doors. Smoke detectors and new key pad. Hot water heater sensor to check for water damage. Door sensors for back door, hallway door and front door. Recording videos for the front door and doorbell ringer. Camera on cell phone for viewing and talking to someone at the door.

Drew our service provider was excellent to work with and highly recommend him to anyone in need of security installations. Overall we believe Vivint will provide us with the home security and protection that we need. Drew explained everything very clear and showed us what we needed. Overall we are very happy with the work and service that was provided.

The entire installation was seamless. I had questions regarding billing and the technology and all of them were answered by the customer rep and tech rep respectively. Evan (the tech rep) did a great job with the installation and with explaining how the system worked. He was very professional, friendly, and quick to work. Great experience overall!

Security installation went very well. The installer explained everything and answered all my questions. Oscar was pleasant and knowledgeable. He provided training on the system, and how to download the app, everything was installed within the timeframe allowed with no issues. Thank you for a smooth transaction. Thank you again.

I repeatedly stated my goals very clearly. Was consistently told what I actually need, and what was installed is not what I needed or asked for. I now get to pay for a system that in no way satisfies our goals of installing a security system in the first place, plus I get limited access because they don’t work properly if you don’t have a specific type of router, which doesn’t work with our internet provider. All of this would have been great information to provide before drilling all over someone’s house and getting them to agree to pay thousands of dollars. If you can’t provide the requested services, don’t lie to get the sale; integrity is not in the employee handbook.

The installation team was very professional and neat. Explained all and every aspect of the system before leaving the house. They were very patient with my wife who had to have everything explained to her more than once.

Very quick and thorough with the home installation! Elias was very knowledgeable to where to place the cameras. Super nice and efficient. I didn’t have any concerns. Only downside is that Vivint doesn’t install after 6pm on weekdays or on Sundays so it was very hard for me to accommodate and adjust my schedule.

They did a great job, I'm not sure how it works but we had to haul out all the boxes and do the clean up after install. Other than that it was a great experience, very friendly from the sales team to the install team. The install team took the time to make sure everyone understood how to operate the security system.

Super friendly and very knowledgeable. They took a lot of time to explain terms, pricing and products so I understood what I was getting. Installer placed items where I’d get most use without being an eyesore in my home and was very nice. He even made sure I knew how to use my system before he left.

Brandon did a great job at installing the alarm and explaining the entire process. I feel very fortunate to be here the next few years as a military officer while being protected (alarm) during difficult, uncertain times. I would highly recommend Vivint to people that are not from the area due to peace of mind. Thank you.

Representative lied about cost. Very shady business. Not up front with customer. I have called several people times to reach customer service. No success. Can not get through. I am attempting to cancel this service immediately 11/4/2023 within 3 day period. Very difficult getting a hold of someone. I will do all I can to make people aware of Vivint a horrible experience.

The whole installation process went as well as to be expected. Rob ** was the reason for this, he was very professional, easy to understand and very knowledgeable. The text alerts really helped with this process also, Rob was able to communicate well ahead of time and was prompt on the day of installation.

Professional, Efficient, understandable. Personable. Put mind at ease. Explanation were relatable. Cleaned up mess. Helped set up all systems. Cleaned up everything well. Took time to go over all paperwork. Went over best places for equipment. Would recommend him for customer service for every job. He is highly skilled and recommended.

I have not received my equipment yet but my customer service experience was great. The person was very knowledgeable about the products and options. He was even patient helping me find the right deal. I cannot say much more until I actually receive the equipment and install it. So far the company checking in and making sure I have the instructions prior to has been very helpful.

I recently updated my home security package. My installer was very knowledgeable informative and professional and delivered a high quality system installation. The installation was thorough and without issue. The system is not bulky and adds curb appeal to the exterior of my home. I have have comfort in knowing that I have a great security system that provides real time monitoring.

Pete did an excellent job installing my Vivint camera system, my doorbell lock, my carbon monoxide sensor and garage sensor. He was very thorough and took the time to explain everything along the way. He did a very good job teaching me how to use the Vivint app. I would highly recommend him.

Great customer service. Representative was very fast. Security system very user friendly. Was highly recommended by a friend and will recommend to another friend. Price reasonable compared to others. Representative took time to explain every detail about system and other options. I called today and they had an available appointment ready the next day which worked around my schedule.

It was very good install from David, he installed a garage door opener, a thermostat, a doorbell, a motion sensor, and the 7 inch hub. He did it in a timely manner and answered all of my questions that needed answered. He also explained all of the equipment thoroughly and also provided a number that I could call if I had any questions.

The Installer was very professional and also kind and every question I had he answered them all. He was so nice and made me feel comfortable and my son and daughter in-law are thinking about having a system installed at their house. The installer that did my install a wonderful young man.

My subject truly says it all, but my experience with the event was sublime. The technician, Jose, was courteous, professional, attentive, and all other great descriptive words for people in the customer service industry! It felt like a very personal experience, and my wife and I both feel increased levels safety due to the technology and training Vivint/Jose provided. Thank you again, Jose!

The tech was very pleasant. However, he didn't ask where to install so it was placed at his eye level. I'm tall and would like it at my eye level. He said the cord wasn't long enough. The chime box I'm to replace. As of now, there's no bell. I didn't get the Vivint sticker.

Had an incident on Halloween night. Called Vivint Nov 1 because the ring we had wasn't doing its job. Tech came out Nov 2 and did whole house installation in two hours. Tech was very thorough in his work and installation.

Don’t know I called and I got the service. I asked for the service that they said they were going to give me. It was granted to me. The tech was on time. He was reliable. He was knowledgeable. He cleaned up at this self. He is very polite. He made me very satisfied that I chose this company to receive services from. I bragged about it. Now my daughter wants to service, thanks.

The technician contacted us 30 mins before arrival and was prompt to his timing. He was very thorough in his explanation of the equipment we were given. He explained how it worked, how to access the apps and exactly where he was installing everything. He answered all our questions no matter how silly they may have sounded. It was a great experience.

They swooped in, set everything up for me, showed me how it works, let me play around with it to make sure I did know how it works, and then they rode off into the sunset. I had no idea how any of this stuff works and now I feel like a security expert for my home!

Joseph was outstanding in Customer Satisfaction, very nice and enjoyable experience. Would recommend him and this Company. I was listened to and quickly came up with a Security Solution for my problems. I am happy to be a customer and can’t wait to refer others too. Thank you Joseph and the Team.

I was quoted one price and when the Tech came it was totally different. I wasn’t explained the deal(s) completely. I don’t like doing business like this. That’s why I get names of people I talk to and ID if available. No one said nothing alike. If you work for the same company across the board it should be the same. The tech Joseph was excellent. If I could you would receive a zero.

Larry ** was wonderful and very helpful. I definitely recommend Larry and Vivint. Larry was very knowledgeable about all the equipment. He was very professional and nice I couldn't have asked for a better person. Vivint should understand that Larry is a great employee to have. The installation was fairly quick and painless.

Because we haven’t yet moved to the Palm Springs house where this system was installed we had a friend who does live there let Josiah **, our tech, in the house. Working with Josiah ** remotely was easy. He recommended installing additional devices that made sense and was clear about the change in costs. He was able, patient and clear about how to configure the Vivint Home mobile app. I’m happy so far with the service provided.

The tech advisor did an awesome job setting up my new system and was quick about it. He explain everything and pick after himself, also went thru the system step by step. Thank you Bayron for the help. Will recommend. Very professional in every step. The process of getting everything set up was painless and fast.

I was able to install the new system quickly and all my questions were answered. All the people I spoke with were very friendly and helpful all the way! I would recommend them to anyone that needs a new security system! I even got a great deal on my monthly charge for a 12 month contract.

Aaron ** walked me through the entire process and was excited to answer any of my questions. He showed me how everything worked and was patient with me. He made this experience a seamless one. The security system is so advanced and so comprehensive! Vivint really has everything covered. If you are ever in the market for a security system— look no further!

Brandon ** was just excellent! Professional and friendly. We really liked how he cleaned up along the way and explained everything he was doing, as he did it. Then he carefully explained all of the technical things we needed to know. We are very happy with our sleek, effective and user friendly system!

From the technician, Jason, all the way to the alarm system itself. The moment Jason arrived he was super friendly and explained in detail the Vivint product I was getting. He made sure that I knew how to use the system and did not have any questions remaining before he left. The alarm system is very user friendly.

Technician was very knowledgeable and honest. I didn’t feel pressured to purchase equipment that I didn’t really want. He was very professionally and personable. I do wish they were able to mount the indoor cameras, but all of the work looked nice, straight and aesthetically pleasing. He was very clean and picked up after himself and was very cautious about keeping floors and carpet clean.

I was very pleased with how amazing the service was and how nice the whole Vivint team is. The system itself is super easy to use and would definitely recommend over any other company. Vivint provides value, trust, and securement. I will be recommending to neighbors and friends and family.

The Vivint employees we worked with helped us get the service we needed at the month-to-month rate. They also got us set up at home with our system and helped check that everything was installed correctly. Yes, I would recommend Vivint to other individuals. The people are great. Computers are not.

Technician was very knowledgeable and honest. I didn’t feel pressured to purchase equipment that I didn’t really want. He was very professionally and personable. I do wish they were able to mount the indoor cameras, but all of the work looked nice, straight and aesthetically pleasing. He was very clean and picked up after himself and was very cautious about keeping floors and carpet clean.

Blake and Jake were great installers. Knowledgeable, professional and personable. The process was straightforward and easy to understand. They shared suggestions to improve my plan for the security of my home and I was able to save money. So far I am very pleased with the quality of the equipment and the services provided. They were very patient in explaining how to use the system keypad and the app on my phone. I look forward to having this system for a long time. I felt confident referring people to them. I would definitely recommend either of them to my friends and family. The personal touches and recommendations is what impressed me the most. It’s hard to find good people sometimes and I’m glad these two came across genuine and not like pushy salesmen.

The installer was 25 mins late. He was rude and unprofessional. At one point when I was trying to ask him a question, I might add the same question. I have been trying to ask him for 15 minutes, and the entire time he was there, and he looked at me and said “you are confusing the mess out of me.” I said “no, you are confusing me!” I live in the Houston area and the condo I was putting the alarm system in was Lubbock. It wasn’t working right. I kept telling him that and he said it was only the app that wasn’t working. He spent 4 1/half hours at my condo. When I got home tonight back to Euston, it was an 8 Hour Drive. I looked at the cameras. The back camera is not working. On the app it wants me to reset some of the items. I’m eight hours away. I can’t reset the cameras.

Fastest call back I’ve received from customer service to get me set up. Technician came the next day! My two techs were awesome! They took their time to show me everything I needed to know also show my potential upgrades I may want to make in the future. They answered all my questions and even informed me of stuff I didn’t remember to ask. All in all it was a good experience from start to finish!

Service tech came out, explained and showed me products being used. Installed in a fairly good time window. After showed me how to use system. Was very knowledgeable and not overbearing. Would highly recommend. Service equipment looked and seems high tech. Audio was great, video not bad either. Slow download but may have been system. Had great experience with company. Seem to follow every bit of the way.

Jimmy was great with setting me up with the right plan and giving me great insight on how to go forward with them. He gave great detail as to how all the equipment works and the quality of the equipment. He gave me a great feeling about me signing up with Vivint.

Installer was great. Explained fiery thing in detail. You could tell he was passionate about his craft. Very helpful with setup. Also explained all options and their pros and cons. I hope we do not ever have an issue, but I feel confident we will get through it if we do.

I am a stickler for customer service and this was seamless!!! Best experience I have had in a long time. Start to finish. Great first call to get educated about the services Vivint provides. I signed up based on that call! Installer (Mike) came on time, super polite, courteous, hardworking, and patient to explain the system to me. Walked around several times to discuss best placement for camera and sensors…He wanted to be sure it was good for me & my needs. Learning curve for sure but much better than previous service with ADT!

The technician was very helpful with my installation. He was very knowledgeable and was able to answer all of my questions and concerns. There were some technical issues with one of the cameras that was installed. However, was was very diligent with his troubleshooting and was able to resolve the problem.

They did a very good job! Very fast and efficient work. The technician was very friendly and walked me through everything before he did it! Would definitely recommend them to a friend! I was in a time crunch since I had to go back to work and he was able to get it done in a timely manner!

Security System Install Technician did a wonderful job of installation, explaining the equipment, as well as being transparent about service/equipment cost. I am very impressed with the service and security system. Additionally, our install technician was very friendly and thorough. I HIGHLY recommend Vivint as a security system to anyone.

The install was very quick, tidy, and I got a thorough explanation on all the products I selected. My only issue, the batteries that were placed in some of these new products failed after a few months of use. I believe, if you charge thousands of dollars for equipment, at least put new batteries your equipment.

The tech came out and was very kind and courteous. Explained all the details of the plan and installed everything to our preferences. We kept asking for devices and the tech had everything we needed. Krystal was truly impressive. Vivint has definitely impressed so far. Alarm system works seamlessly with the lock, garage and thermostat. It is very convenient to use.

Our representative Jacob was very professional and friendly. He explained all our options and allowed us to make a decision on our services. He installed our products and was very careful to cover his work and cleaned up his work area, he’s a great representative of Vivint. I would recommend his services to all friends and family members that’s in need of a security system, the cameras are great quality and it’s easy to navigate through the app, we are definitely adding more services in the near future.

The tech was punctual and had great customer service. Ryan was very knowledgeable in his craft and answered all my questions. He did a wonderful job and worked diligently. He made sure I was aware of all the products I received today and picked up all trash. Great manners and very friendly.

Our technician had amazing customer service and very knowledgeable. Jorge ** was great, he answered all my questions, and made sure I had the best service to cover my home. We need to have more people like Jorge in the workforce. I will be recommending Vivint because of him. First day and the service is amazing. Thank you for all the help.

Professional service by Franklin. Very friendly, Courteous and knowledgeable about the product and training on the system. Thank you for helping us protect our family and home. Looking forward to upgrading with another camera and smoke detection. Thank you again to meet our expectations on product and service. Will recommend Vivint to others.

Our salesman Milo ** was fantastic! He was informative, friendly, but wasn’t pushy or made you feel like you were being pressured. He took the time to explain the different options for home security, walked the property to make sure we would be protected. He had a great attitude and was a pleasure to work with. His installation tech Chad ** was super nice, did a great job installing all the equipment and after showed us how to use everything, set detection parameters, change settings, etc. You can tell the quality of this equipment, and the service is better than the last two security companies we’ve used. Would highly recommend!

I highly recommend Vivint for your home protection needs. The installer met all my Home protection needs and went above and beyond to make sure things were as I expected. The quality of the equipment surpassed what I previously had with a different competitor. I was surprised to find Vivint had a medical alert necklace for my senior mom to wear and was added to my security plan.

The representative was highly knowledgeable and was very helpful with all questions posed to him. He knew everything about the system and was very helpful in the setup process and helped me through the app as well. I was so impressed, I called him back to add another camera. Thank you Brandon, you're an A+ in my book. And it doesn't matter that you're a New England Patriots fan.

We had a new system installed at our second home in West Philly. Our technician Mike actually did the install in our first home. Always the professional and always explaining options and the work order. He clean up the little mess made during the install for which we always appreciate.

Marion did an amazing job connecting all the security systems! He was fast & efficient! He went above and beyond to get everything done in one day! I was grateful they had an opening for same day service, So glad to have everything installed and up and running. The system works great!

I am super impressed with the company but more importantly with Brian who came and installed our system. He was beyond patient with all the changes we made and super professional. He definitely deserves a raise. Even though I was out of town he communicated every change with me, and answered my many questions. Thank you so much Brian. You’re amazing!

The tech showed up on time and was very courteous and respectful.. He took the time to explain the process and walked us through it. We’re very please with the overall experience. I will share my experience with family and friends. The only regret we have is that we didn't do this sooner.

I’ve talked to different people and each person gave me a different process to follow. I’ve been trying to cancel their service for 5 days now to no avail. To my surprise instead of refunding my money they charged my card again without my authorization and after I already called to cancel.

Extremely professional and knowledgeable service. Very friendly and competent. Explained the service in detail and understandable in all facets of explanation. Reviewed the camera system outside and all devices inside the home. Reviewed panel functions in detail and the same functions on my cell phone app. Detailed descriptive of “deter” function and spotlight. Reviewed the recordings function of info recorded by the DVD.

All in all The service is good. I feel deceived by the salesman. He gave me one cost but I'm being billed double the amount. When I called to contest, all they could say was that I signed the digital contract. They also did not forwarn me of an additional fee by the city police dept. for sending police in case of alarms. I couldn't get off from that service. Plus I'm locked in for 3 years to which I know I did not agree to. Although, I did get a small discount for 6 months but after that I'm back to square 1.

Never heard of Vivint until home inspection company recommend them. Could not be more pleased! Harold ** did my install and went out of his way by recommending what I needed and ways to save. Installed 2 Smart Door Locks, front door camera doorbell, New Smart control panel, tied in with my sensors already installed. Installed and connect my garage to system and linked it to MyQ opener. Test everything and showed me how to use it. Would highly recommend Vivint if you are looking for a security system.

Process is simple and technician explained everything well. Had this system before and never had any issues. Product and pricing discussed before installation and they work with you to fit your needs and expectations. Technician offered his recommendation but did not make one feel pressured or obligated to buy. Their camera system is very nice and has wide span viewing range. It’s easy to use.

100% satisfied with Xavier! He did an excellent job, and I appreciate him very much. He did the installation at my previous home and handed me his card and said to call him if I needed services at my new house. After a few weeks, I called him and he could not have been more prompt and helpful. Highly recommend!

Freddy took really good care of me and my family setting us up with the equipment and service that best fit us. The installation guy came by right away to start setting up and did a really good job in a timely manner installing. He also made sure to stay a little extra to give us the info and teach us how to work our new system.

The installers were kind and courteous. They kept me informed at all times. They were amazingly efficient. They were my saviors after ADT left me without a system for two weeks after their components failed. I’ve completely lost faith in ADT and I’m now a happy Vivint customer at half the price that ADT wanted to restore my service. VIVINT, thank you for coming to my rescue!

I was very pleased with my experience. The installer was very knowledgeable, professional, and patient with me as I am not tech savvy. Based on my experience thus far, I would have no hesitation recommending Vivint. I am looking forward to using this system.

Well 1st 24 and haven't set it off by mistake yet so I say that's a win. The tech was great (Roden). In and out. No problems, very helpful and I never felt obligated or pushed into something I didn't want. However you wanted fair so it's still early. Hits only 4 star.

Jake, was very knowledgeable on the security alarm. He was recommended to me that included alarm with camera, two window alarms, back door alarm. Motion sensor inside your house and a monitor where you can see all the activity taken place in front of your door. Any questions I had were answered and he made me feel very comfortable on asking the questions. Thank You for the Alarm! It truly helps us to feel safe.

Bobby was great! Very friendly and easy to talk to. He explained everything very well. I would definitely recommend him and his company. Thank you all much! I have never had an alarm system mainly because I thought it would be very confusing but the way Bobby took the time to explain everything set me at ease. So thank you Bobby for that! A lot of companies do not provide such customer service.

I like the resolution of the cameras. It is easy to use especially for technophobes like me. Michael ** my technician was very informative and showed respect for my home during the install. He was patient even when I asked about things that he had already covered. I am very pleased with the entire experience and with the product.

If I could give Cameron a 10 I would, he was very nice, professional and informative. He made sure he answered any questions we had. He communicated very well about the appointment itself and was able to come a little earlier which worked perfectly for me. He worked efficiently which made the appointment very smoothly. I highly recommend Cameron as a Vivint representative.

Salesperson my husband spoke to was horrible. They did not inform him that he had to be here in person for the installation and is out in the middle of the ocean with the military at the moment. They also did not put our building number on the invoice which confused the technician who came to install. They also put my information and the fact that I was to be contacted for the installation in an area that wasn’t easily noticeable. Our installer Alexander was amazing. He explained everything to me and was able to get us all set up correctly! I appreciate the time he took to make sure we understood everything and that it was all running correctly.

Franklin ** your equipment installer is a fabulous asset to the Vivint family. Courteous, friendly and extremely professional in all aspects of the installation of an excellent product and security service. Also want to thank Kevin **, a Vivint Representative for assisting with my decision to go with Vivint. Thank you Franklin for a great job.

Feeling safe in your own home, is so important. I include with my rentals so my people feel safe where they live. It’s important to me that I do everything to keep them safe. I want to be able to walk into my home and know if I need help it’s a there.

Great and thorough job. Made sure everything worked and that I understood how to use everything before leaving. Friendly installer and did it in a timely manner. Made me feel comfortable throughout the whole process. My parents use this and I loved it and now that I am on my own I can say I love it within my home as well, easy to use.

I am very satisfied with the customer service I have received so far. Our technician was wonderful at explaining everything. He was quick and knowledgeable. The package is a bit expensive, but I believe it to be worthwhile to keep us safe. I would recommended this alarm company to all my friends and family.

Our tech David was the absolute best. He showed us how to use our system and was very patient and detailed. He set up our system pretty fast, worked neatly and cleaned up after himself. He had a great personality and was very funny. I will be recommending him to my friends in the area.

Thank you to Daniel the Vivint technician. You are doing a great job, you are very friendly and you take your time to explain everything to me and to answer my questions. I recommend anyone who plan to use Vivint, ask for Daniel **. Therefore Vivint is not too expensive and the service is great and thank you to Vivint for the prompt service.

I am please with the service provided to me. They were able to come out on the same night to put in my system. It is a pleasure to have this system. The tech guy was knowledgeable. He was very open to hear my request. I am looking forward to having this service.

Tech was very informative and walked me through the equipment. Although the system was down he was very patient and trying his best to work with what he could do. He made sure I took the number to call in to receive the information needed.

Tech Roden was outstanding. He alerted me when he was on his way. He was on time, very professional and knowledgeable. He checked my equipment to make sure they were properly hooked up and identified gaps. He also made recommendation. He was careful with my property, very thorough and patient despite we had internet issue. We are very happy with his service. A big thank you to him!

Dakota went over the whole install process and how the apps work! He made sure to ask exactly where we wanted the cameras. Gave us different option and his own professional insight. He made this process easy! Would definitely refer friends and family to Vivint. Compared them to ADT and preferred Vivint since the cameras record 24/7. Selling point for me. Resolution on cameras is amazing!

Great service, our tech was great at troubleshooting and answered all our questions! We would definitely recommend to our family and friends! Our tech was fast and efficient and was great at explaining the services and equipment to us! The system is easy to use and quick to load on the cameras! The picture quality is great and clear to see.

We’ve just gotten our 2nd Vivint alarm system since 2015 more updated version. As far as we are concerned it is wonderful, easy to use etc. We were hoodwinked into another Brand that started with a Br. a few years ago with them claiming to be doing work for Vivint, that was a scam and would never use them again!

Excellent customer service. The representative was very knowledgeable about the service. Very pleasant. I felt really comfortable and he was not being pushy or forcing me to buy anything. Looking forward to having my new security system installed. I was assured that if I had any problems with installing myself that I could always have my security system installed for a low price.

I am very impressed with my new home security system. All the employees have been professional. They went above and beyond to be sure I understood what I was purchasing and how to use the system. The system is very intuitive and easy to use. The app. Is also easy to use.

My technician was amazing and VERY KNOWLEDGEABLE. He took his time and explained everything to us and went into great detail. I was going to cancel the installation due to the many different quotes I received thru customer service before my install and even up to the day of my install but because of Kemrick my husband and I decided to keep the installation. Thank you Kemrick for your help. I would only recommend Vivint because of you.

My experience with the scheduling staff and technician from start to finish was courteous and professional. The bundle was tailored to my needs with no pressure to buy what I didn’t need. Vivint will forever have my business! And did I mention free installation and an affordable monthly monitoring fee?

No more questions for now, I need to wait till all equipment is delivered and installed. Need to see how everything works, make sure that what I was sold and what I was told works well for me and my start date after the initial payment will be on December 1st.

Highly recommended to a friends and family member for their safety while they are inside and from their house. Now we had the this Vivint service were comfy and feel safe now. Thanks for the tech Kyle ** for doing great service. Well done and from our neighbor’s recommendation as well.

Victor was knowledgeable and super helpful!! He went above and beyond to make the system work for our house. He was here all day installing our system. He worked with us to come up with a plan that would fit our needs on the spot. He was able to answer all our questions and come up with a plan to make it all work. Thank you Victor!!!!

Nichole ** assisted me and got me straight through very efficiently. I was referred to the company by a friend and I’m glad I made the decision. I can’t wait until my system arrives. I’m just a little nervous about setup. Other than that very pleased with everything thus far.

I am happy I was able to get my Vivint system within 24 hours of calling them to request a system. The service technician was cool and laidback and installed the system in no time. It’s been less than a week with Vivint and I’m satisfied with it so far.

Fabulous job! Thank you for all the hard work! Cameras are great. Tech was very knowledgeable and helpful. He worked fast and didn't take up too much of my time. The company seems professional and efficient.

The installer was professional, prompt and responsive. He explained each piece of equipment, helped us set up our apps, and cleaned up after himself. Everything works as advertised and we are very happy. The cameras are excellent quality and everything is easy to use. We would recommend this service to others.

We are happy with our service. The technician was polite and informative. I do think that before the set up you should be provided more information about installation as well as let them know you need to have the person that set up the account there for survey. Installation requires items to be hardwired and finding the best place for these items. I think it would be beneficial to be able to decide on this beforehand since items are being hardwired.

Jimmy was great. He was very patient and helpful. He was there to answer all of our questions. Jimmy took the time to get the job done right! He made sure everything was good to go before he left our home. We really appreciated the thorough job he did. I would definitely recommend the service.

I spoke to Edgar and was set up and paid in full within an hour. Set up was scheduled for 2 days later. Could have had next day but I wasn’t available. Roxanne was on time to my house. She went over everything with me and set up all I needed. She was extremely friendly and efficient.

I would highly recommend using and getting Vivint. Not only was the initial process easy and low pressure, but the installation process was also incredibly easy. Only took about an hour and a half and the technician was prompt and respectful. The cameras are easy to use and the panel has a lot of great features too! 10/10 would recommend.

I was very pleased with my Vivint installation. The tech was knowledgeable and very helpful. He worked efficiently and was easy to deal with. He explained the necessary documents and answered my questions. Overall, it was a very positive experience. I would definitely recommend Vivint to anyone looking for an alarm system.

Anthony was extremely knowledgeable and professional throughout the installation of the security system. He was very well organized while installing the equipment. Also, he was patient while explaining how to operate the system. He explained how each product would benefit the overall safety of my home. When he finished with the installation, he made sure everything was neat and clean.

Tait was very intentional, helpful, and professional about helping getting the services connected! I feel more secured and my family protected! He took me step by step and the directions were clear and precise. I also had issues hooking up my internet but it was an easy fix! If you looking for good customer service and great quality go with Vivint! Thanks!

Shane was very professional and fast during the install. We had 3 cameras, 9 door/window sensors, glass break sensor, carbon monoxide sensor, smart door lock, and the panel installed. All the wires are hidden inside the wall, the cameras a very clear with a nice 140 degree view. Shane was also very thorough in the explanation of how all devices, and the app work. Thank you Vivint.