Vivint Reviews

At first I was a little bummed that my boundaries were not respected when I stayed them at the beginning of the convo at our front door. But I am very happy with the equipment! The pictures are clearer and I was never able to hear anyone in my carport, and now I can! Thanks :)

Not only was he pleasant, he was quick and thorough. He kept me informed and addressed all of our questions. The install was clean and easy. If asked I would recommend this tech as a prime example on professionalism.

Adam the person who installed our system was very nice and professional, he worked very hard and long hours to make sure everything was working properly. Maddie the person I spoke with regarding the system was also nice and informed me of other options regarding the system that helped to clarify things for me.

Vivint panel is easy to use, and Will installed the devices with perfection. I would definitely recommend this alarm system. Door sensors look very modern and doesn’t interfere the doors. Will was also able to help us set up the system.

I had been with Vivint for almost 8 years never have any problems. Till 2 months ago some Vivint salesman come ringing my Vivint doorbell and offer me an upgrade. Well since I was happy with my experience I was, "Why not, let's do it." By the next day after the new installation, I realized that for me was an upgrade I was a downgrade, my old equipment was able to rewind 24 - 7 for more them 90 days. This new one only show live and record very short clip. So I call customer service to ask questions, my new bill was going to be $80 more than my old bill and I couldn't do a rewind. For me to do this I need to purchase more equipment, I was well I had 3 days to cancel if not happy, will this was my case.

The sales rep lied to me and said no contract and that I would only pay the monthly charge for the service. That was a lie, I signed a 5-year contract for $3200 worth of equipment and my sales tech (Dan) was rude and made ** comments during the installation.

Our installer did a wonderful job, very professional and did a fine job. Would definitely refer him for others. Arrived on time and provided excellent explanations to the service. We are very satisfied with both the service and the installation process.

Very efficient and easy to operate. Devante was very thorough and explained everything. Thanks for making this install so easy! I received 2 cameras, a doorbell and outside camera and it covers the entire area that I wanted. Quality cameras as well, I can see everything clearly!

Ivan was amazing. He was so professional and explained everything about our new system. We are extremely happy with our new system! We are excited about the cameras especially since we have a pool. We feel that it will greatly improve safety.

Door cameras and exterior cameras. Also door alarms and fire alarm monitors. Just installed it, will take some time to determine the effectiveness of the system. I was happy with the installation. And the installer was personable and professional.

Mike was great! Very nice and professional man and he left everything neat and with great quality, my cameras look very clear and I like how they look high-end. Also appreciated the poster posted in front of my home showing I have a Vivint.

Ryan was his usual self: professional, informative, courteous, thorough. He has activated our system twice for us and always does a great job. With Vivint, we feel secure in our 9,000 square foot home to move freely about in daytime or nighttime and when away. Would definitely recommend Vivint.

Technician very kind and informative. He showed me all the items on me yesterday. I did the questions and he helped me set up on my phone. Then he gave me all the paperwork and explained the agreement with the company.

Ryan was in and out of my house in about 1 hour, everything went smooth and efficient. My wife was the one that was at home and she felt comfortable with how he was working, will recommend to friends and family that need security at their homes.

Very resourceful, respectful and on time. Logan helped with the installation locations and training of the product itself. Left information for future concerns and questions. Could not ask for better install tech.

Very friendly. Good time and successful in the service and work efficiently and explain details very well. I myself think you have a good professional worker who seems to know the job very well. It was a great pleasure have such a kind and intelligent young gentleman. Been so nice and polite.

Mike was a kind and professional technician. He was able to resolve any issues during set up and explained everything thoroughly. I am excited to use this security system. The process was simple and streamlined as a consumer. I also appreciate their quick response and great customer service over the phone.

Craig was a fantastic salesman. Very professional and courteous. Answered all of our questions with exceptional knowledge of the products and had examples to show us for reference. Very well prepared. Installer Dang was also extremely professional. Very fast with his installation which was nice as it was late in the evening. Gave me a thorough tutorial of the system when he completed the installation. I have already recommended Vivint to several family member, friends and work connections. Thank you for making us feel safe in our new home!

My experience with Eathan and Jill for signing up and install for Vivint was great. These people were very friendly, professional and knowledgeable the whole time they were here. I had been with Vivint before but I sure was glad I came back. They were all awesome!!!

Customer service Quick and accurate. Bassil done a great job explain everything to me step-by-step. I really appreciate it. He is a great sales person And his team afterwards were excellent. I really love the product. I will tell my family and friends.

Salesman was very knowledgeable about the product he was selling. Very personable and respectful. Technicians were very thorough, professional and well versed in their craft. Instructions for use in easy to understand terms. I would definitely recommend this company to family and friends.

John was very knowledgeable and efficient during all aspects of installation. He was able to address all questions and provide succinct instruction on operation of the system. He knew how to work around some of the challenges with a large house.

Salesman and the technician did a fantastic job. But my camera was installed the day after because the technician ran out of cameras. So for that I take away half a point. Or, who is the salesman is very persuasive. He asked me if I could hear what he had to say about Vivint and its product. I said yes and allowed him to explain. His knowledge of the product and Vivint was very impressive. He answered all my questions and invited me to ask. He showed his training was worthwhile.

Servicer was very knowledgeable and friendly. She is very professional and did a great job at installing all equipment to perfection. Explained and answered all questions I had at the moment. She tested all equipment and walked me through on the operations and options of each device. Helped me set up my accounts on MYQ app and Vivint App. Awesome Job to her! She is highly recommended for promotion if the opportunity is possible. Thank you so very much!

Tech was very knowledgeable and gave clear instructions. He ensured everything was cover, recommended other services and left the place clean. He was very courteous. After he finished the and covered the what, when's and how's. He showed the different views and how we could change. We had no questions when he left.

I had a bad experience about the first technician assigned to us because he did not give a call or text that he will not show up. As a customer, I have the right to know what happened and why the technician cannot come on the appointment time and me and my family had to leave from where we are at just to be able to be present during the installation so I was really upset. But they did corrected that by giving us another schedule. So far I am happy with my home alarm system that we are able to monitor our home.

Called Vivint for alarm update on newly purchased house. Technician was very helpful and professional, as well as personable. He was very patient with me; I am likely the most technologically inept individual he has encountered, or will ever encounter. A very positive experience.

Technicians and Sales Rep were very nice and patiently waited for us to arrive to our home. We would highly recommend Vivint Security to our friends and family. So far, everything seems to work great and we are loving the protection we now have.

Very quick and thorough with the install, had everything put in and tested within an hour. Both sales rep and technician were very helpful and nice. Taught us how to use our system and made it easier to choose Vivint.

We were so satisfied with how patient and informative Julie was with us. I don’t normally give in to any sales rep who comes knocking on my door, but she changed that in an instant with her wonderful personality! She made this experience so easy and hassle-free.

Truly amazing. Will be recommending to all my friends. The rep, Josiah explained everything. Nice guy, the tech guy very professional and respectful. The cameras and video feed wonderful. Doorbell camera amazing. 100% satisfaction. Didn't take long at all to install and everything was explained. Went over everything with us before leaving.

Angel was excellent. Put on or alarm system up and very knowledgeable. Able to help use use the system. Very very nice guy. This best system that I have. The sales guy was great and got all I wanted for good deal.

We purchased our first home and it came equipped with a Vivint security system. I scheduled my activation call time a few weeks prior to close for the Monday after at 10:30am and was contacted no less than 3 times since then by Vivint confirming a different activation call time. I’m not sure where the confusion stemmed from, but that was incredibly frustrating in the middle of an already stressful endeavor. However, the activation process was so simple and the system overall has worked great so far.

Because customer service representative was very helpful and pleasant. I was instructed to email back to the email that I received since today is a holiday and no one was available to assist. The representative I was chatting with was quick to reply, and was very polite in their responses and the things that they needed. Also, when filling out this review the star rating cannot be seen if your phone is in dark screen mode.

So far, I am very pleased with Vivint. I appreciate Amanda who went above and beyond with installing my equipment. She was very professional, friendly and knowledgeable. Also, a big thanks to Chris and Ben who assisted with the installation. I highly recommend Vivint to a friend. Thanks, for a great Vivint experience.

Had sensors installed indoors and cameras installed for outside of the home. The crew was very professional and knowledgeable. They explained how everything works and we went through the use of the panel inside the home and how to use the app as well. Would recommend Vivint to any homeowner.

Our experience with Vivint was great! Both guys were very informative, knowledgeable and professional. I actually had Vivint when the company had first came out many many years ago. Y’all have really improved and outdone y’all selves. My husband and I love y’all products.

Sales rep was very knowledgeable and fast install was done by the tech. All were very helpful and did great work. They were very patient while we discussed what equipment would be best for our home and gave advice on best placement spots.

The installer was very professional and respectful of my property! I told Luke I would give him an “A” for installation! Haven’t use the equipment long enough, but it is definitely an improvement over my previous security system and company.

Everything was great and quick process. The only call out would be the patching work off the main panel left to holes in the wall that are visible and not patched correctly. Logan gave us a great experience and was very flexible around our crazy schedule.

It took the tech 8 hours to put in our system. We have a very basic system and the tech didn’t leave until 11:30pm. The system still doesn’t work right. They have to come back to finish it. He raise the price as well.

We got our alarm system installed the same day that we signed the contract and we are loving it. The products work and does everything that the salesman said it would do. For once an honest salesman. The other system that we had was a joke, didn’t work half the time. We are so glad that we changed and our neighbor changed over the next week.

Justin is a great technician. He explained all questions I had and installed new equipment quickly at the time of installation. Also, he smoothly dealt with a request regarding the original service plan. Everything went well and was swiftly done.

The manager and a sale rep came to my home on Sept 2, 2022 telling me about the service. I asked about receiving a second panel because with ADT I had 2 panels. I was told by the manager that I could have 2 panels with no problem. Just found out by the installer that I cannot have 2 panels and the manager never him anything about a second panel so at this point I am going to cancel my service with Vivint. Be aware of the lying and manipulating Vivint train their workers to lie!!!!

I was contacted at my door at 2 pm and upon agreeing to the proposal and selecting the coverage, all was installed and running by 8pm. Made it easy to have our home security system installed and operating. Will recommend!

Was approached at my house on Friday evening. Sales person for Vivint kept pushing me to get the product saying deal was only available if I approved everything and completed install that same evening. Said his group were from out of town and were only there temporarily. Then said they would only do a soft credit check and on Sunday I got a hard credit check on my report. They also told me I had a free trial period no obligation for somewhere between 3 days and 2 weeks. I'm not sure because he just kept promising us stuff to keep the deal going. I know have a hard inquiry on my credit score for a trial period. AND I couldn’t even get a hold of an actual person until the following week. Vivint apparently doesn’t have people to answer your calls on the weekend but they are a security company?

I’ve had Vivint in my home for several years. When I called to have the service installed in an investment property it only took a few minutes to get it started and all set up. I was impressed with how the request was handled. I had a thought of switching a while back but I’m sold. I have no intentions on leaving anytime soon. Kudos to the team for providing impeccable service.

Our installer was professional and did everything to accommodate our wants when it came to placement of equipment. He was courteous and was able to adjust our order to include parts we had overlooked. You can’t beat the price for the package as well. Great service.

Good service, excellent explanation, great job, thank you for explaining everything, good installer, good tech, great service. Would recommend tech to other. Happy with service. Thank you once again great! Technician was professional and installed everything well. Thank you again for the great service you provided. Camera are working great.

Great tech install on alarm. Very helpful and walked us through everything. Vivint tech syncs up with a lot of other internet devices so it makes things convenient for controlling all devices. The pricing was easily broken down and everything was explained on pricing. Would recommend this company.

Great quick service and set up! Set me up and installed equipment all within 3 to 4 hours. The salesman was very knowledgeable and installation tech was quick a courteous. App is easily managed and pretty straightforward. Definitely recommend!

Fast and efficient! Loved the customer support. Easy to install all the devices and the agent answered all of my questions too. Every device looks super sexy and professional. The app is easy to work with. Most importantly, we all feel very safe and in control now that we have our wonderful Vivint smart home/security system.

Jd was amazing! he was on time and did great job! He was helpful with showing me how the system works. 10 out of 10 would recommend. Vivint is a much better system then I was using. I’m super happy with it.

Derrick was very diligent about what he was doing, he explained all the features of the alarm and made it very easy for my family to understand. he did a excellent job. i’m not usually tech savvy and need so much explanation to learn about it, he went over it in my phone and show me all new features of the system.

Julio ** was very courteous & helpful. I believe a younger technology-savvy customer would have taken less of his time on explaining the system. I am 77 & slow to catch on to anything new. I know I will love this “mind at ease” tool. Thanks.

I would like to recommend him to anyone who to do the security system service. He's good from what is doing and his explanation is well spoken, I wish him the best for his life. The company may sent him to represent anywhere.

I was greeted by a professional gentleman! He was kind and courteous and has knowledge in his field. I was pleasantly surprised by his outstanding personality and confidence! I referred 5 people to him and believe that they will be as happy as I was with his performance and welcome him into their home, making them feel comfortable.

The installer was very cordial and friendly. He did his installation and explained everything very well. He moved the furniture that was necessary to be moved and put it back. He was very thorough in showing me how use the system. He answered all my questions.

Roberto was very professional, friendly, knowledgeable. He was very patient and made sure I understand my system and other options that I plan to upgrade to in the future. I feel very secure and notice my neighbors also have Vivint.

I haven't receive it. I'm sure I will enjoy due to my family and with my husband that has passed. Now I won't be worried about if someone try to break in. Thank you all so much for the discount and helping my family.

Had a doorbell camera installed along with a security alarm. The technician was very professional and did the job in the allotted time. Very knowledgeable about everything and walked me through everything. Very satisfied with the service. The technician was also very helpful with the setup.

I was very pleased with both my salesman, Dan, and Donny my installer. They were both very friendly, professional, and knowledgeable about the Vivint system. The system itself is impressive with the range of customization it allows. I also love how clear the videos from the cameras are. I would definitely recommend.

These guys were AWESOME... I mean they were kind, they were social, friendly respectful and liked their job... They made sure I understood my contract, how to work the equipment and how to navigate the panel. THANKS GUYS!! I highly recommend these guys... They didn't even know. They made my day.

Seemingly great product. The system covers every need and the parts seem to integrate well. The ability to not have to pay upfront costs was also a great incentive. The sales person, John was also very friendly and made for a relaxed process. The installation team showed up the same day and had the system up and running very quickly. He answered all of our questions and was very polite.

Ryan was excellent. Explained what we were getting, and how it worked. He was able to answer all our questions. He installed our new system the same day!! Had all the tools needed. Did not seem to mind me reasking questions. Very knowledgeable. Nice guy. We were very impressed with the features of the new system and with Ryan.

Great job by Chris. He explained everything and answered all of my many questions. Would recommend to anyone needing an alarm system. He even took the time to call the main customer service number and set up the app on my phone.

The installer was very knowledgeable of the devices installed. His instructions on how to managed the devices are easy to follow. I'm a senior and I'm able to remember. He also did a very neat installation of the l devices connection/lines.

The setup was great! The customer service person was helpful. The instruction about how to setup the panel was detailed. I was able to complete the setup easily. I look forward to trying the services. I would recommend this service to my friends.

Easy setup start to finish. Knowledgeable reps made sure everything was set up and I understand how easy it is to operate and all the benefits the system provides with the smart home features built into the security system. I highly recommend this service.

I can't help but be fair and accurate. The technicians that I had were a great team together. From the sales rep to the installers. Which started as one and then came two more. The sales rep arrived first - presented the Vivint products - and after agreeing to sign up - I received an immediate installation date and time - which was the same night. I really didn't want to have the technician(s) do any work on this night. I wasn't feeling well and was very tired, I wanted to call it for the night. Reluctantly, I agreed. Mainly because I didn't want to pay the installation fee, if my date of install had to change.

The most Personable young men, pleasant and knowledgeable that I have encountered in some time. THEY WERE AWESOME. I was impressed with the explanation of your product and very happy with the short time it took to install and with the cleanup after the work was done.

I'm very pleased with the technician that's was sent. Out. Very respectful and helpful. I would recommend Steve to anyone. He was available for any questions that I had and made sure I was pleased. I would recommend again and again.

Rob was great. He knew what he was doing and fixed all issues. The first tech talked like he knew what he was doing but there was a few things he didn’t do and Rob was able to fix them all. System working great now.

The people I spoke with on the phone were great. The installer was nice. There was a lack of communication from my phone call till the install. I never got a confirmation email. So the installer did not know everything I had discussed with phone order. Not his fault. Installer was nice but he ran into multiple issues and I have a wire running up my wall. It looks tacky. Not impressed with the quality of my install. Wires can be seen everywhere. Installer was very nice person. But I would not let him install in my house again. The over the phone support was good. They did a lot to try to make it right. But I still have exposed wires running down my interior walls and exterior walls. Not a clean install.

Recently I lost my husband unexpectedly. My sister, Virginia **, highly recommended your company. My Installer was very kind and considerate to my situation, knew what he was doing. Also, he was very polite with everyone around. He answered all my questions thoroughly and was informative on all your products.

The job that was done was clearly explained as it was being done... In the end of it all, I had a better understanding of the equipment...compared to the previous service of which was like being at a conference I didn't want to be at.

Very professional installer and great attitude! I would recommend this system to anyone interested in getting a home security system! I've already tried the system and it works very well! I would have liked to have talked with a sales representative prior to purchasing the system.

Andy was on time. Very neat and thoroughly took us thru the process. He really knows the system and how to help us customize it to our family. Great job with install, and explaining how system works, I would highly recommended Andy and Vivint!

Santiago did a great job today. He was very professional and worked hard in the heat to install our system. However our sales guy Jacob ** did include 2 additional keypads in our order so we have to wait to get those. Santiago had to adjust the order and he has to come back out to install. It’s no problem, just would have been nice to have everything done, so we don’t have to have to wait, make another appointment and taking time out of Santiago and our schedules. Santiago was super nice and we appreciated him adjusting the order so we could get what we requested.

Our tech Giancarlo was amazing, extremely knowledgeable and very respectful. He answered all of questions. Arrived on time and didn’t rushed out until everything was properly working. It was a pleasure to meet him, wish more companies cared as much for the customers.

Matt was very friendly and knowledgeable. We now have much better security and coverage for our house and shop. Having the app in our phones is very convenient for setting and disarming the system. Matt showed us how to use the system. He was very efficient.

So easy to work with. Great equipment with many clever features. Equipment is easy to operate and understand. Reasonable and sensible policies, procedures and pricing. Ridiculously thorough and professional. Really made me feel confident in my choice. Definitely would recommend.

Ken was great at explaining to me the options available to ensure the safety of my home. Royce was great at hooking up all my equipment and answering questions with regard to the installation. Both made my new customer experience easy going.

What a pleasant, patient and respectful representative I spoke with. Thank you kindly. He cared about my needs and offered my family and I the best deal available to us. Because of him I have referred my sister to your company to be protected.

The team that came out to set up was Very helpful, patient, and explained everything. They Answered all my questions and they made sure I had numbers of who to call and gave me an information packet. They were very prompt.

The whole process of getting my new system was top notch (A+). Brandt did a great job explaining everything in detail about the system and stayed in contact with me until the arrival of the technician to install the system.. The technician (John Paul) did a great job on the installation and explaining how everything works. Great job you two.. I give y’all an A+. Thanks.

They were all very kind informative helpful and friendly. The installation didn't take long and the work was very good and neat The sales person was very well spoken and very convincing for me to switch services. I'm very happy with the cameras especially. Thank you.

This new alarm system is fantastic! I love the cameras! The New panel is so easy to operate and I love that we can operate it from our phones. The guy who installed our system was so knowledgeable and efficient. Everything went smoothly. It integrated with our Nest thermostat which is awesome. Highly recommend.

Great service and easy to understand instructions. The installation was on time and the equipment and process was good quality. The technician also made sure to clean after the installation and left the house the way it was before they showed up.

My first day and driveway camera went offline and had to move car out of garage to get to plug to unplug camera and plug back in for it to reboot!!! Not a good sign on first day!!!! Hope this is just a one time deal and not daily.

Very dedicated and professional installers. Very responsive and answered all questions with expert answers. The whole experience from phone interview to appointment set up, equipment delivery, installation of such, And troubleshooting on site was a very pleasant one. I would recommend live it to anyone who is serious about home security.

Highly recommend Vivint. The guys did a great job explaining the installation as they worked on the system. They answered all questions we asked about the system and made it easy to understand. Service was great. They also went through the app in great detail which made it easy to understand.

40 Dollars a month is too much. That’s $480 a year, in 10 years it’s $4800.00 you are paying so no one steals what’s inside meanwhile you are down $4800. I only got this cause it was free for 3 years.

We had such a pleasant experience with the security system installation today. Our tech, Victoria, was very respectful of our home and even put shoe covers on to wear inside. She was very knowledgeable about the whole system and answered all of our questions, and was super nice to our children as well. We felt very comfortable having her in our home and are very excited about our new system.

Yesterday Tanner stopped by. I usually do not answer the door for unsolicited sales reps but I did when he rang the Ring doorbell. I’d had a recent visit to see my sister and she has Vivint. I liked it. Tanner was great and before I knew I signed up. Install was today with Chris. He was terrific, too. Excellent CS and tech. I like that he will be our tech for 90 days. Thrilled to feel secure in and outside of my home. Great job Vivint!

Our technician Jason was absolutely professional, knowledgeable, and informative about your product. He made us comfortable having him in our home and left us with a great sense of security. We are happy with our new security system. We definitely will recommend your system to our family and friends.

I definitely loved the entire experience from beginning to end with Vivint. When I called in I got Christian who was very informative about all of the products and services. When I was confused I called in and got Kala who was able to assist me and answer all of my questions! My technician, Jayland, very professional and upfront about everything. The entire process was easy! Non-nerve-wrecking at all! I definitely had my jitters in the beginning but the entire team made this entire process smooth. Thank you!

Very informative installer. Ryan was great, told us everything he was doing and made sure everything was connected correctly. Even though there was a couple troubleshoots with the camera connection. Ryan figured it out quickly and finished up in good time.

He was a great person and was really helpful. He had a lot of knowledge and answered all of the questions I had. Also, helped me to understand how to use my system and showed how to work it on my phone as well.

My technician was incredible. He took ample time to make sure everything was done to perfection. His communication and professionalism was off the charts. I’m very happy with my experience with him! Thank you for your level of expertise and guidance. You have a bright future ahead!

Darien and James were excellent during the installation of our equipment. They were informative, patient, and kind while explaining the services we needed versus those we wanted. Further, they were both excellent, patient teachers who showed us how to use our equipment until we felt comfortable doing it on our own.

Awesome customer service, very patient and very professional. Mr ** was amazing. He explained everything he was doing and ensured I understood what he did before he left. I recommend this company to everyone... I loved every aspect of this company. From when I signed up right up to installation. It was amazing. I totally recommend it.

Peter was very patient and explained everything well. They were able to install my service within a couple hrs. It was a pleasant experience and so far I’m very happy with the service. I love that they offer more than my previous service.

Timothy ** our expert technician is top notch. His commitment to customer service is high level plus+++. Tim makes all the difference. My family and I were absolutely impressed with our installation/activation process, all expertly, professionally handled by Timothy **. Tim is a pleasure to work with. He answered all of our questions. He is patient, friendly, and an excellent communicator. He knows the product, provided all options, explained the process clearly and his technical expertise is obvious. The entire process was painless. He covered all the bases. At end Tim made sure everything worked perfectly and all our questions were answered. We are definitely happy customers, thanks to Timothy **!

The installation was quick and the system was explained very well by the technician. I had no questions due to how simple and effective the system is. The technician was also very patient when it came to clarifying information on my account.

Security System is great! Easy process and the authorized Dealer did a great job explaining in detail about the system. What sold me on the security system was that it's cellular base and not WiFi. The system is still on for 48 hours if the power goes out.

The agents were very courteous and professional. The technician was efficient and respectful. They all asked us many times if we understood or had question about the system. We look forward to using the system.

Jacob did an amazing job setting up our system. He was very thorough and kept our home clean. This kind of service is rarely seen nowadays. Much appreciated and highly recommend. Keep up the great work! Made the change to Vivint from ADT because I was getting ripped off for ancient technology.

Set up, so far, was fast and easy. The salesperson, Charles, was very informative and helpful. The installer arrived the same day and went to work. He could not finish because of missing supplies. He’ll be back to finish today.

Dillan the sales rep was great. Mike came, installed the same day and both were knowledgeable and made the process easy. Was glad to be able to upgrade my doorbell, deadbolt and outdoor camera. I was glad for the chance to switch to Vivint.

The sales and installation went smoother than I anticipated. They answered all my questions and I felt very good about the entire procedure. I am pleased with the outcome. I would recommend Vivint to all my family and friends. The quality on the videos are excellent and the sound is great. I appreciate the attention to detail they have taken.

Great product with a great technician. The security system is top notch and is easy to understand. The technician came with enough equipment to accommodate all my needs at the time of appointment and was able to answer all question live in person. The technician was willing to help and problem solve and help facilitate all needs while maintaining a excellent customer service. I would recommend this service to anyone!

WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER BEEN A PART OF. We were sold a smart home package (by John **) that ended up coming with much more than we truly needed and at a rate we weren’t thrilled about. When we reached back out to the sales rep with the signed NOCs before the cancellation period, he called us back all but begging us not to cancel, saying that he could extend our trial period and have someone de-install the equipment we didn’t want for a reduced rate. When I asked what the new rate would be, he told me he wouldn’t know and that I would have to call their corporate number to find out. When I called their corporate number, they confirm what I want removed then tell me I have to talk with the sales rep for the rate.

Very professional. Very thorough. He was very thoughtful in equipment placement and convenience. Very helpful. He was quick and worked very cleanly. I have had surgery recently and he did everything he could to prevent me from getting up and down constantly. He brought equipment to me where possible and did not need me to move anything out of the way. Great experience.

Both guys were very professional and thorough with their presentation and installation. They both answered any questions that we had. The installer was very nice and cleaned up after he was through. He left all of the old equipment in a neat file for us.

Both the salesman and installer were nice and knowledgeable. They were very thorough and helpful with all our questions. We were able to reach them without issues. I would recommend Vivant to anyone who needs security. I appreciate the time they took to install and explain how the system works.

The Installer arrived promptly at 8am and started working on the new system. He covered everything that was to be installed. We had a few hiccups but I'm not going to hold it against him. However, the process was long and the system didn't want to work, again not his fault. Once everything was installed, he went over everything with me. Overall, I'm happy with the system. The Installer was friendly, professional and definitely patient. I would recommend family and friends.

Garth went above and beyond to make sure I got the package I needed for my new apartment. I had considered Vivint in the past but never went through with it until Garth helped me see the value that I was going to receive!

It’s so good to have an integrated security and cooling/heating system control on a panel and app. The install was quick and the orientation session thorough. Seeing doorbell camera captures on panel, app or iWatch in real time and being able to communicate with visitors is awesome. Overall, a great system.

Technician was prompt and very thorough in his explanation. He was professional and courteous. I feel much safer with my cameras installed. The payment plan was easy to sign up for and understand. Very happy, will be recommending friends to use Vivant.

Hard worker and got the job done as soon as he could, was on time, didn't complain or anything. I would recommend him to anyone and wish more tech would have a positive attitude like he does when it come to their job

It was a easy process with a great product. And awesome customer service. And the great thing about this is they walk you through every step of the way. So with that being said, I would recommend anyone who looking for a good camera company go to Vivint.

Kayden was amazing at explaining how the technology has advanced and how things have changed to improve customer experience. Mike our tech was very fast and very polite. He explained how all the equipment worked and made sure we understood everything before he left. Great experience on both sides.

Just had the system installed today. So far so good. I will come back in the next few weeks for an honest update l review. Keeping my fingers crossed. Hopefully I’ll love the new system. Previously a Reliant customer and wasn’t completely satisfied with their services.

I could not be more pleased with the customer service and the time spent by the representative I talked to. I was on the phone for an extended amount of time. Had additional questions and he was nothing but polite and helpful the whole time.

The technician was very knowledgeable and quite friendly. John was patient when explaining the system to me and my family. John showed us how to use the different features of the system. John didn't leave until all our questions were answered and we felt comfortable using the system.

Our service tech knew the products well, was informative and very friendly. If the rest of Vivint services are like the Install process, we will be very satisfied! We purchased two add-ons- the smart door lock for front door and 24 hour recording, due to service techs knowledge and explanation of those add-ons. My family uses Vivint (two additional households) and I will be recommending Vivint to anyone that I can!

J was very knowledgeable and helpful with setting me up on the app and installing all the equipment that I asked for. You can tell he has been doing this for a long time because he likes what he does.

Great installation, very professional and the process was simple for me and my wife to do. They gave us many tips so that we can use the alarm a lot easier starting out. The price still seems high. I hope that we can get a discount on our home owners insurance to save some money.

I had an Vivint Security Systems installed in my home today. The Tech was on time. He demonstrated and explained all the details that was taken place as he was working. He was also very knowledgeable of the documentation I had to sign. And he was respectful of my home, and me and wife....I would highly recommend Robert if you're interested in purchasing a Security Systems. Good job Robert!

It was a great experience with the installer Harold. He was real professional and explained everything about this system! Very fast, reliable & great personality! Thanks Harold. You're the Best!! Heard about this Company a couple of years ago and I should have done it sooner, great updated cameras, monitor, ring bell, etc.. Thanks again.

My tech was amazing! Very knowledgeable. Clean installation. Great walk through of apps and services. Highly recommended! Hunter was extremely professional. He cleaned up everything and provided me with the information I needed to use the apps and the wall panel.

Our installer was very professional and did a great job. The purchase was simple and we are very happy and excited to have our home protected. I would recommend Vivint to my friends and family. Thank you for a great experience.

Our overall experience has been great. Spencer made the purchase easy and awesome. He was very knowledgeable and kind on the phone. Jorge and Ken did an amazing job with the installation. Very professional and made great recommendations on where we would place our devices. They also made certain that we understood how everything works before they left for their next install. I highly recommended these 3 gentlemen.

Great service! Quick. Clean and efficient. Would definitely recommend to anyone. The installer made it a breeze and asked any questions he had and ensured it was all tailored to me. It is all very user friendly.

Shane was so nice. Took the time to explain everything to us thoroughly. The warranty is lifetime which is also great! They were able to install same day just a few hours after signing up. They were efficient and very polite.

Great customer service from the beginning with Lacey. She was very professional, quick and friendly as was the technician, Michael, my husband and I were very impressed by Michael. On his way he stopped to help another neighbor (who happened to have Vivint), a fire had started and he didn’t hesitate to help them!

We had it installed last night. After the tech left we went to set it and it shows doors open when they are not. Will not set. Contacted salesman and he is supposed to get back with us. Have 3 days to cancel.

Technician was very quick and didn't make a mess. He explained all the equipment and went over everything in detail with us. Showed us how to use the app and made sure the other techs did a nice job and correctly. I would refer to a friend for sure.

The technicians that came to my house to install the system were very patient showing me how to use the system correctly. They were very courteous. I was very well pleased. I would recommend them to others that need an alarm system.

I’m really excited with my alarm system and was very please with the sales person Rick and the tech that came out to install the system. Thank you both and great job on making me feel more secure in my home.

Dennis was amazing! He was VERY helpful throughout the whole installation process. Every question we had, he answered. He is very knowledgeable, friendly, and patient. He strived to make sure that we were happy with everything before he left. He was the best and would recommend him to anyone!

The salesman was very accommodating and explained the whole system very clearly. The technicians are also very skilled in installation technology and patiently explain to me how to use the APP. The only downside is that the price is too expensive.

Wonderful service and very professional. Andrew and his team was great and knowledgeable about the product. Very satisfied with this transaction for our home security. I assumed it was going to take long to install but it did not take as long as I thought.

Very pleased with the work of the installer. He was very professional and had a nice personality.. Made sure I knew how to work the key pad and system. He was on time and made sure everything was properly installed.

Ken installed my security system and he did an amazing job! He was communicative throughout the process and was very friendly. Installation was quick and efficient. VIVINT has products that matched perfectly with my modern home (touch screen equipment, camera, sensors, etc.). I had a great experience.

Kody was awesome. He worked well with us and got everything set up in our home we needed. Even got our garage door linked, which we couldn’t do with our old system. Much better equipment and system all together. We are much more pleased than we were with our old system.

Rene me was super informative and took the time to explain everything. He also insisted he cleaned up and left all previous equipment for us. He was training someone and was able to walk him step by step on the entire process. He did great installing my system.

Sharp and clear on description of system and how it functions. Good value for the amount of protection for me and my family. I believe I will be satisfied with the operation of the panel and sensors located with in my home….

The presentation and installation process went smooth. Both representatives were professional and highly knowledgeable. The security equipment is better than other previously owned. I'm glad to have made the switch in security systems. I can easily recommend it to any of my friends.

It was easy, and the installer was fantastic. He was able to help me in every area I had questions. I do believe you have a great product, and well trained people on the phone and in the field. Thank you for such a quick installation.

I'm so excited to have switch from ADT to Vivint Security. My installation specialist was friendly, extremely knowledgeable, and professional. He explained every piece of equipment installed and made sure I know what to do and who to call if I had questions or concerns.

Top notch professionalism from start to finish. The tech who installed the system was timely and professional. He made sure everything was installed properly and walked me through the ins and outs of the system. I would highly recommend Vivint to anyone looking to safeguard their home.

Tyler was great! Very professional in explaining the systems, the costs (or lack thereof) and the system functionality. He took his time; was polite to our kids, didn’t mind our dogs and cleaned up after his install. Highly recommend him!

Brandon, the sales representative, was very polite and friendly. He explained everything that Vivint can do for me clearly so that I can fully understand. Eric, the installation tech, was fast and friendly as well. He explained how to use the the control panel and mobile app thoroughly. I’m very happy with the service I received from Vivint. I just hope the cameras last for a while.

Awesome experience. The agent that came out was great. 10 out of 10. I would recommend to others. He knew his job role and did what he was supposed to do. Very professional. He explained everything so well. Great job!

Great job, very professional. System works well. Installer was quick and explained system. Sales team was courteous and explained options for each device and service. System works as defined. My wife feels much more secure. We recommend this nonlandline based service to anyone.

Thank you for all David ** help me, you have an experienced team work, they are able to help me doing excellent work at my place. This is my first experience buying a security system, never thought was so easy.

The technician was friendly And respectful, knew his job and did a good job for me. He showed up on time. He didn't explain the system to me And help me set it up on my phone. I recommend this company highly.

Chris did an exceptional job making sure everything was setup and properly working before he left. This has been a pain spot for my sister with the transfer but Chris made everyone happy today!! Leaving instructions and contact info was icing on the cake.

Had a great experience getting set up with Vivint yesterday. The customer rep Daniel was really knowledgeable and friendly. He had me set up for installation of the products I chose literally just a few minutes later. The installer Dang was really cool and efficient as well. Pretty happy with my purchase and the whole set up experience!

Z was great as a technician and was very informative about the equipment available to address my safety needs! She was also very friendly and personable during the 3 hours she spent at my home. She walked me through everything and made sure all of my questions were answered before she left. I'm a very satisfied customer!!!

Installer was very knowledgeable of how to best utilize our system, he gave clear instructions and he was definitely professional. Keep up with hiring great staff. Any friend in which is on need of this type service I will recommend your product

Luis, the installer for our Vivint home security system, was a great. Wonderful people skills and exactly the kind of person you pray gets sent out to have all the work done. Looks great and we appreciate his hard work!

Ken (sales) and Edgar (installer) were both very professional and thorough. I am very pleased with the service. I will continue to recommend Vivint for home security. I have been a Vivint customer since 2009 and 3 houses. Thank you for always providing great service

Travis was excellent, patient and understanding. He anticipated my questions and answered them all. His install was memorable as he was positive and provided me with additional products and options. He cleaned up after himself and showed me how to use the entire system.

Just had security system installed and it is great. The cameras are very clear and have more features than I anticipated. Jeremy was very professional and explained everything very thoroughly. Would definitely recommend if you’re in the market for a security system.

I haven't had a chance to play around with it yet being that it was just installed last night but I think I'm going to like it. The cameras have lots of bells and whistles and I the nest thermostat is very easy to operate!

We are thankful we switched to Vivint. It's user friendly, especially for my non-tech savvy self. The people we worked with were so helpful and walked us through the whole process from purchasing all the way to explaining every part of the panel and the app. We would definitely recommend Vivint!

Very good installation. The team came and provided excellent service with very low effort on my part. Everything was installed correctly this and they showed me how to set up the app effectively. Very happy. I’m not sure what else to say on this, other than I really like the system.

Package and promotion signed up for the platinum plus or the premium plus and did not receive everything that was in the package and was charged for some items and things that definitely was not disclosed to me nor in the advertisement that we're paying more than we thought.

Shane was absolutely amazing. Him and Anthony were so professional and quick. Shane took the time to explain everything to me and also did not mind my dog and cats going wild! He was so patient and kind with everything.

We signed up for Vivint security and within 10 minutes someone was there to install it for us. They were very fast and clean with their work. Everything looked great and the place was left just how it was before installation.

Dakota worked all day to install my security system. I initially bought more cameras than I needed. Dakota surveyed my property and set me up with exactly what I needed. I am 1600 miles away from home right now and I know which garage's door is open! I am already happy with it. I should have done it years ago!

It truly has been a great experience working with Vivint for my home security needs. Both my Sales Representative and Installation Technician were very professional, knowledgeable, and quick to respond to any questions or concerns I had. I am now fully confident that my home is secure regardless if I am home or not!

Customer Service was amazing. Security system was explained in detail. Appointment time was on point, all equipment installed was explained of its purpose. We were given the opportunity to ask questions or if there were concerns or confusion, all information was provided to us where we understood. It will take us some time to get familiar with the equipment. We are happy with the services.

This was the best home security install process I have ever experienced. Tech was on time, very informative and knew his business. Vivint is straightforward about their product. Install took about 4 hours arrival to departure and everything was detailed and explained to me.

The tech they sent out was great and very friendly. He explained everything I needed to know and was very helpful. The door lock that I received will be very helpful for me and my son and also help when I'm not at home. I feel way more protected with this system.

Good product and good service....Friendly and courteous staff. Vivint security system is well worth the time and money if you’re in the market for a home security system. Check them out. I think you’ll be surprised and will become a customer & member of the Vivint family.

Absolutely stellar service from the salesman to the installation guy, the sales manager was very helpful, kind and friendly, excellent customer service skills, the installation technician was very knowledgeable, he was kind and courteous, very polite, I was treated like a family member from both parties.

Sale and install was great, I would recommend this product and service to neighbors, family and friends. I will seek other Vivint products in the future due to such great service. The product works great so far. Thanks for stopping by our neighborhood and recommending this product.

Joe and Jay were both very helpful with getting our security system ordered and installed. Enjoyed working with both of them! Excellent customer service. Both were very knowledgeable and helpful with questions and a very personable and a pleasure to talk to.

John was our salesman & seemed to know his product well. He was able to answer each & every question we threw at him. Donny P was our installer. He was very Personable & conscientious regarding our install & instructions.

Great team! Definitely personable and make you comfortable while they’re in your home! They did a great job installing and cleaning their messes. :) Cody was our salesman and he did fantastic explaining everything. Daniel and his guys came to do my install the same night and got done quickly and efficiently!