Vivint Reviews

Very nice and polite gentleman. He did his job well. Explained everything to me and went over the paperwork. Showed everything there was to it and was very personable. I would recommend him to other people. As well as that I would recommend this company as well as it is outstanding. I wish them great business from here on out.

Alex was so knowledgeable and kind. He walked me through every single thing, also came back to help me a second time! Not only did he teach me how to navigate the system easier. He showed me some tips and tricks to make it fun. When leaving he gave me a direct line to reach him if I have any issues. I am so pleased with my purchase!

From the start Vivint has been super communicative, but Arturo my technician was fantastic. He was thorough, efficient and very personable. Even after my install I had a few questions and had texted Arturo about them and he was quick to respond and able to troubleshoot through the phone. I definitely recommend Vivint!

Matt discussed the benefits of the system and answered our questions in a professional way, and sold us on the security system. I have been with ADT for years, but, the Vivint system provides better benefits. My daughter had Vivint before so she helped to transfer from ADT to Vivint.

Our technician, Jose did a very professional, courteous and thorough job installing our home security system and successfully explained two separate additions of additional options that I completely agreed with to increase the security of our home. I was not aware that both US News and Security.org both considered Vivint as the higher end primer home security service.

Overall went well. The tech arrived early and even showed up in the snow. He was professional and great to be around. The install went smoothly. I only wish the call rep was able to gather all my home devices so that the tech could have replaced them if intrigration wasn't an option (like the fire detectors).

Very courteous and efficient, fast installation. Security system was explained well and demonstrated with hands on training. Interviewed yesterday and now it is up and running. We had no fire alarm. Vivint installed one also alarms on each window, front door keypad, front roving light back yard camera As well as indoor monitors.

My technician Brenden came by and installed my equipment with clean and respectful manner. Respectful and efficient at what he does not to mention he was very thorough throughout the process and paid close attention to the client's preferences. Customer service on phone was also great although hard to reach, as far as attending to my needs and accommodating my situation.

I loved the employee! Great service. They gave my entire run down on what and how to use it and what I would expect from them. Only thing I didn’t like was my door but not at the company fault. Just how my house was built but working on that and will be doing some more in the future. Can’t wait to see what next. Thank for your service and your business. I will be happy to help you out with sharing the experience with others. The doorbell is my favorite thing about it so far.

Overall good experience. From the original call with Gabrielle to the installation with Aaron to the tech support with Patrick everyone has been very helpful and professional. The system itself seems to be great outside of the fact that one of my cameras keep going offline and I have to reboot it each day. Once this issue is resolved then it will upgrade from overall good to great!

Overall awesome experience. The technician that completed our professional install was very polite and knowledgeable which made the install quick and easy. The system is very user friendly and I especially like the app. Additionally the video quality is great and the camera field of view is very good. I would highly recommend Vivint to anyone. Great company!

The customer service was great, Christopher ** did an excellent job with details about when he would arrive. I would recommend not only his service overall but also the customer service I received prior from the support team. Also Christopher was direct, self explanatory and helpful knowing that I was not present and ensuring my daughter was informed with all the details of how the system works.

I am pleasantly pleased with the service I received from the technician. Aaron ** was prompt, professional, and knowledgeable about his job. I had an alarm service with my cable company and was not satisfied at all. Aaron took extra time with showing me the different features on the system and was very patient with teaching me. I appreciate his good customer service. I will recommend all my friends and family to VIVINT!

I was with Protection1/ADT for more than 10 years, mainly out of neglect to be honest. Home alarm is one of those things you don’t really think about unless something goes wrong. But I am so glad I Iooked into Vivint. Much better technology and customer service for lower the price, no brainer. Protection1 has horrible customer service, absolutely atrocious.

I would 100 percent recommend Vivint to anyone that wants to protect their home. My technician Franklin was very helpful and friendly. He was able to answer all of my questions and was very professional. I can tell he is a great asset to Vivint. Thank you Franklin and team!

Alarm install went perfect, intergrated with existing devices, explained all options, answered all questions, cleaned up when completed. Alarm system seems to be working fine, easy to operate, downloaded app, added users easily, arm and disarm easily, change settings easily. App includes function such as arm stay and leave, disarm, panic functions for intruder and medical emergency.

Your technician was very thorough and professional. Great attitude and work ethic. He explained the process step by step then proceed. I had several questions and he gladly answered. I would definitely recommend your company to my friends and allow them to check out my system. It was a pleasure to have him install my system.

Greg was such a great tech and helped me with all my questions! He worked quick and the installation was fantastic! I recommend having him as your service tech because he really cares about his clients and made sure to go through everything with me so I understood what I was doing for my business!

The tech was friendly, knowledgeable and so helpful. He went over everything and explained it clearly. He made some great recommendations that would help me keep my home and myself safe. The tech was very professional and seemed to enjoy doing the work he did. He asked for names of people that I know that might be interested in purchasing Vivint home security services.

Both the sales person, Dalton, and the technician Albert were so friendly and professional! Dalton, was very understanding of my crazy schedule and was able to come back at a more convenient time. Albert was very patient and understanding when I had to rearrange some things so that he could gain access to a more optimal spot for the cables.

The system seems to be working wonderfully since installed a few days ago. The installer was super kind and friendly. He answer all of my questions and soothed all my fears. He was knowledgeable and efficient. I definitely recommend this system! We even received multiple discounts that made the system affordable along with their financing options.

Sean came to my home to activate my previously installed system. He was professional, knowledgeable and was able to answer all of my questions. He left his contact info so that I can contact him should I have any further questions. At the moment, I don’t have any further question but will more than gladly give Sean a call should something come up. I’m pleased with the services that Vivint offers and currently provides for me. Thank you to a great service provider and I look forward to continued great service.

Ryan was the salesperson that presented the security system and showed me options. His manager stopped by and talked about the product. The installer got the system in the same day and I was able to use it right away. The team gave me what I needed. The product was easy to operate and use.

Very satisfied with everything. Sales (Zack) was very helpful on getting us set up with exactly what we were looking for. Install (Alex) was very professional in getting everything installed and explaining what everything was and how it works. Since install everything is working fine.

Had an issue with door lock not communicating with console. Agent was very methodical with steps to restore function and issue was resolved in a timely manner. I was very satisfied with the level of support provided. I had some other questions and the Agent was willing to help, however I did not have time to continue at the moment.

My experience was great with the salesman I was involved with. He was very persistent and friendly. In the future I will definitely recommend this service to others I know. I feel so much better having my home secured. Now I do not have to worry about anybody stealing packages, items from my vehicle. I love how the cameras have very quick response regarding to lights, and voice access.

I was satisfied in my interaction with Tanner from sales, as he discussed the various options based on my answers to his questions. I definitely was pleased with Mike ** the technician in his attention to details and providing explanation of equipment location and benefits based on my desired security concerns. He also reiterated some of the additional tools available through Vivint, that Tanner spoke of in our initial sales call.

The tech got a personal phone call and started to rush and did not leave the yard signs or window stickers. Your customer service person could be understood. I am need please with the service. I hope this works on well and I will keeping an eye on the service.

Showed professionalism and answered all of our questions. They gave us the benefits and explained everything of how the process works. Didn't feel pressured or feel like they were trying to us the products they have. Very friendly and helpful people, overall a great experience! Definitely would recommend to anyone looking into these types of products and experience.

David ** was an awesome salesman. Very knowledgeable, friendly and quick. Very helpful with apps. The tech was also great!!! David ** need to be the face for Vivint. I can’t explain the how detailed and energy is great! Positive. Even if it was not a sale his energy was great, it felt like he was part of the family telling us how great the product was.

The technicians were very friendly and knowledgeable of the work they were doing. They explain everything step by step what I needed to know.. Also they went thru all the wiring where it was going to be installed so the installation would look very nice and the wiring won’t look ugly.. I would highly recommend them. A great job!!

Grateful to be connected with the best home security in the world! Peter ** was so great in representing what Vivint stand for and showing us everything in a simple and efficient way that was easy to understand. Our Installer Christopher was very knowledgeable and explained everything so well. Great people. Helped us today and we are so happy with all of our new safety features. Our home is protected by the best! Thank you Vivint!

This Company offer me a free 30 days home security in 2018. After a week I was not satisfied with the home security so I asked Vivint to remove it from my house. They left a big hole in my wall where the security camera was and then told me I had to write a letter to cancel the service. I didn't ask to have the service so I didn't write a letter to cancel it and Vivint sent me a bill every month for the services even though I no longer had the services. I refused to pay for something that I did not have and they put it on credit report and cause me to have a low credit score. BUYER BEWARE!!!

Tay was a pleasure to work with and took the time to explain everything and answer any questions on the steps he was on. He worked effectively and found solutions if he came across any minor blocks. I am impressed with The team vivint has. Definitely going to recommend to my friends and family.

Gage and Ray did a professional, thorough, exceptional job. They worked together well. Gage explained all to me and walked through each step of how to operate Vivint. I appreciated the fact that even though they got a late start because they were running over with another customer.. they stayed with me until they finished the job - which was 10:30pm. Their attention to detail, patient and kind manner went way over and beyond the call of duty. They were both EXCELLENT! Really great job!

Great system, Zach was very helpful throughout the whole process. The installation was quick and easy compared to others. The app is also very convenient and easy to use. 10/10 recommend to anyone looking for a security system. Once the equipment is paid off you only have to pay for the monitoring fee and all the equipment you get is cost effective as well.

Excellent work and excellent service like the system and hope that this company follows through on their promises. Like the ease of use.. Very user friendly. Technician did a great job with service and installation. Did a great job explaining the billing and how the system works. Also helped download the application and explain how the alarm system works.

Review of Vivint security system. This is a brief description of my system and my overall experience regarding the Vivint system and my overall installation including the application. I am very please with my Vivint security system.

Mathew was very insightful about the system. Very nice and polite and on point!!! It didn't take him long to install both cameras. I wished that I had done my research before I got the ADT system. It would have saved me a lot of money. I will recommend my friends and hopefully they'll jump on board as well.

Alex was the tech that installed my system. He was also excellent in explaining what worked best for our needs. He is very knowledgeable and friendly and worked very hard. Excellent at his job and excellent knowledge of technology. Vivint staff was also first class from phone interactions to scheduling. The equipment

I was led to believe this was a service I was paying for, not a contract to lease equipment and take a line of credit out. I was not told the credit inquiry would be a hard hit and after I got my contract there was a service installment fee, which I was also not told about. I was told there would be not credit check, fee, or contract. I spoke with “managers” who sounded like they didn’t know what they were talking about. In fact one even told me he was “shopping at Walmart” while taking my call.

Vivint services are amazing all around. The quality of the cameras are clear and precise. Great professional service from the rep and technicians. They make sure you know exactly how to operate everything and they make sure you get exactly what you need. You can choose different rings or alerts for your system. The installation process went very well and didn’t take long at all.

10/10! It was explained well by the sales rep (Ben). He then called the technician and he came and knocked everything out quickly. After everything was set up he explained how everything worked. Fast and easy for a good price. They knew what they were doing and talking about so it made everything so much easier.

Sales did not push and explained everything well. The installer consulted on where I wanted everything and demonstrated how to use everything. Both answered all my questions and the equipment is great! I especially love the safety of the fire detection system. I highly recommend Vivint. They are great to work with.

Your employees are the best from customer service to your installers! I was concerned about being able to understand your system, However, your customer service reps were so patient and your installer was very helpful and did not leave until we both agreed that I knew to operate the system.

Tech was super knowledgeable and thoughtful. Super customer service. Happy holidays. He checked all systems thoroughly and went over every option with me and showed me the new and improved updates in the system. I will definitely recommend this tech and Vivint to my family and friends, as well as my colleagues and coworkers. The images on the cameras are clear and placed where it would give my home the best coverage. Thanks again and happy holidays. Eat drink and be merry.

From ordering my service and equipment to the installation process, everything was smooth, well explained and rather simple. My one complaint was that I received a text saying the tech was arriving "now" but didn't actually arrive until almost an hour later. Outside of that when he arrived he was kind, courteous, informative and efficiently installed the system. Made sure I knew everything I needed to know before leaving and was comfortable with the system while also leaving me with multiple ways to find the help I needed if necessary and how much it may or may not cost based on what I needed help with.

Arturo was great! He explained all parts of the system accurately, installed in no time and did a neat clean job. He also explained the app and how it works to control the alarm from my phone. He was very knowledgeable about the system and how it works.

The technician did not come until after the window 4pm to 8pm. He came after 9pm and did not get started working until 10pm due to paperwork on his end. He ended job at 2am. Installed panel over a non working plug because he did not test it first in an older home. The noise kept the tenants up too and maybe neighbors because it’s a quiet neighborhood. The technician was nice, but clearly exhausted and needed help! He still has to come back. I now have to pay for an electrician to prevent move of panel and to address plug issues. The technician was apologetic, but I blame the company for this one. This turned out to be a costly experience and exhausting experience!

We just had our Viv installed today. It seems to work really well and is a beautifully designed product. Most outstanding was your installer, Mike **. He was amazing. Spent a lot of time here and really figured out how our house works. He is amazing. He makes your business go.. We look forward to working with him in the future

We called for info and decided to go ahead with their system. The gentleman doing our install was extremely professional and knowledgeable: helpful in guiding us to the products we would use. Did not pressure us to buy additional equipment we would not use. Cleaned up after himself. Walked us through use of the equipment.

The agent on the phone and at my house were both wonderful despite some equipment challenges outside of their control. They were able to get a new panel and all service installed very efficiently and allowed me to do a lot of it over the phone.

Jason was professional, courteous and explained what was available, asked what I was looking for and showed me several options. The installer came when he stated he would, looked at what I had already and installed it quickly. He then showed me what I now had and how to use it. He said I needed an updated router to get it to work on my phone.

We were very pleased with our recent installation of our security system. Technician (Jason) was friendly, knowledgeable and timely. He was on time for the appt, made sure our questions were answered, and efficient. Highly recommend this company!! We are repeat customers!! Our prior system was terrible and frequently failed and their customer service sucked (ADT).

I appreciate the assistance and patience the tech provided. He was very knowledgeable and helpful with his instructions. Very pleasant experience. The activation didn't take long, the tech was on point with everything. The tech instructed me on how to operate the panel and assisted me installing the app for my smart phone to view my camera.

Friendly and nice. Informed us of all the options we can expand in the future. But seem a little confused of whether or not we could access our cameras with the cellular connection, in which we don't,, but besides that everything else was fine. I would recommend y'all to friends. Thanks.

I’m so happy with my new system. I feel so much safer in my new apartment with this system. Thank you thank you! The tech Jon was amazing in explaining everything. I love all the features like the holiday ring bells for the door too. I will sleep better knowing my family is now protected with this system. Thank you.

Very professional, respectful, and friendly from sign up to installation. Took the time to ensure all areas of the home were covered and showed us how to work the system. Also put on shoe covers when entering the house without having to be asked. Would definitely recommend to friends and family!

Great customer service and installation. Everyone was very knowledgeable and good at their job. Good job to everyone that came out and helped make my home a safer place to be. I love the cameras and the lights. Been needing something like this for a while now and my wife loves it.

Our install techs were amazing. Took the time to make us educated on the home automation. Everything has been running smoothly and we have no complaints and all. Great job. We love the peace of mind. Wish we knew about this company many years ago! Thank you very much and we look forward to the years ahead.

Customer service representative who I spoke with on the phone had me under the impression that I was not fully signing on that I was just a cosigner, but when technician arrived to home, I was then told I am the main person on the account and that is not what I was told when I agreed to do it

Technician installed surveillance camera. He explained the use in detail. He noticed I had trouble understanding, he was patient and took time to make sure I understood. Technician asked I call if for any reason I need additional help. I’m an elderly lady and appreciate his patience.

Great customer service from every department! They were all very helpful and guided me through the entire process to activate my service. The service works great and very good quality. The app is great. I got the call to be able to activate my service and a service technician guided me the entire time until we did all the function tests and made sure everything was working great. Thank you!

My person was the best ever. Took his time, everything in detail!!!! Very knowledgeable and most professional! He was on time. Dressed appropriately, professional. He was most knowledgeable about every tiny detail. He was patient and professional with me. He made the visit enjoyable. I couldn’t ask for a better experience. Thank you Vivint!!!!

Before the technician left, he did not give me the monthly rate for monitoring and since he has left no one from Vivint has called to verify the monthly fee, now I was told $26 per month but it hasn’t been given to me in writing. Also I was told I will get a complete copy of the contract emailed to me, which also hasn’t been done. So far I am not happy with Vivint at this time??

My time with Vivint was truly exceptional! Greg, their representative, was not just kind but incredibly polite throughout the installation process. His commitment to cleanliness stood out as he meticulously tidied up after setting up the system. Additionally, his patience when I decided to make changes to the equipment was remarkable. I'm absolutely thrilled with my Vivint system! The customer service has been outstanding, adding to the overall satisfaction of having this reliable system in place. Greg's professionalism and understanding truly made the entire experience smooth and enjoyable.

System works great!!. Vivint representative was very helpful, He explained me how the system works and answered all my questions. The installation was done the same day and it was performed very fast. Vivint technician did an excellent job installing the system. He was very professional. I highly recommend Vivint security system.

Both techs were professional. After the system was installed, Chris explained and tested the system with me. The system was completed within the time frame I was given. The tech cleared up and left. Thanks.

Technician was very capable and did a nice job in installing the new system. He did a great job in terms of asking questions to meet our preferences, and was very pleasant throughout the process. I would recommend him to others. Only recommendation would be to incorporate more training in the use of the system once fully installed.

Oscar, our sales representative, and Quincy, our technician, were both amazing. They both made sure we got the exactly what we wanted. For them, it was more than just making a sale, it was about providing a much-needed service. Besides that, we are already using the service more than what we had. We are very happy with what we got.

Cody, our sales guy, was EXCELLENT. I’d give him 10 stars across the board. I’m very happy with the system looks so far. I’m giving four stars however because for whatever reason the thermostat could not be installed which was a real bummer. But besides that everything has been fantastic.

Been trying to get this company to come pickup their equipment, the next Day after they installed it, could never talk to no one, feel that I was taken advantage of, I'm a 62 yrs old female on disability, I have text message from June 3 when they installed, June 4th and again June 12th, I just got a call from someone on Yesterday telling me I have to pay for this system for 4yrs. I CANNOT AFFORD THIS.

Tim arrived on time. Let us know when he was on the way which made thing very convenient for us so we could be prepared and make sure we were there. When he did get there he was very helpful and friendly. Explain everything to us and showed us the different features for our alarm. He was awesome.

The young man who handled my installation was professional and courteous in all aspects of his job and answered every question that I had for him. I would keep him if I were you! I felt quite at ease with him in and around my house. I would recommend this company to everyone I know.

Very easy communication and what a great product for the price. I’m very pleased. I would recommend this product to all my family and friends. The camera system is very clear with audio that you can hear clearly. My fiancé set all this up when I was away and she said it was easy and the representative was so easy to work with. I’m proud to be a new Vivint Customer.

Carter was superb! Extremely efficient in getting the equipment installed, very charismatic and enjoyable to be around, and took great care in explaining how the equipment was operated and why he placed things in the positions he did. He also took the extra time to clean up the residue from the adhesive left by past products as well as vacuuming up any debris from the installation.

I'm please with the professionalism and service provided by Lance. The system is sufficient for my needs and I like it overall. However, the camera on the north is not detecting people and the camera access to videos is delayed when I'm home and someone's detected outside. Is there backup power in case of power outage?

Gabriel did a superior installing job. He was very professional and friendly. You are fortunate to have an employee with such quality. I know I will be happy that I reconnected security again with Vivint. I feel very safe to have my house with security and am glad I stayed with Vivint.

My experience with the sales and installation went really well. I appreciated the explanations of how things would work and the customization for me specifically. I also appreciated the follow-up information that I was given and how helpful everyone has been during each step of the process. I would highly recommend!

The installer Blake was so polite and went over everything with us and made sure it was all exactly how we wanted it. He worked hard and fast even though it was cold and rainy outside. He was fantastic. I would recommend this to a friend. My family feels much safer now with the cameras and security.

The sales rep Gregory was very professional, polite and informative. He explained everything well and answered all my questions. Gerry the technician who did the installation was also professional and polite and walked me every aspect of the installation. When he encountered a problem with studs in the wall where I wanted the monitor, he demonstrated his critical thinking skills and come up with a plan to get over it. I was very satisfied with the service provided by these two men.

The technician who installed my equipment was amazing! He was polite and very professional. He answered all my questions and installed the equipment well. He is a great asset to your company. I am very pleased with the service. I was also pleased with customer service when I called the business.

Excellent customer service and they explain everything in detail and each service is spectacular. very happy with my purchase. The work of the representative is very professional, he makes sure that at all times you understand how each team works. The security I have in my home is the main thing and without a doubt Vivint offers it to me.

I have a house in Texas that I have Vivint in and just bought a new home here in Nevada. I added Vivint here as well because the safety features it offers me. Years ago it saved my life when I had a stroke and then again when I had complications thereafter. Sure you can get cheap stuff off Amazon but the quality of service and the added help when something is wrong is crucial. You never know what life holds for you, at the young age of 32 I was faced with such a life threatening situation. I was eventually able to go home, living alone, knowing I had a system built in that was there to protect me just in case. When I had complications later I set off my burglary alarm and it was set to call me and my emergency contacts if no answer to call 911. They did just that and it saved my life. I cannot recommend a system that is all inclusive of basic home needs like a thermostat to security and also medical emergencies.

We just had the security system installed yesterday. So far, we are happy with the services of Vivint. Vivint has provided us with alarm and security cameras.. Technicians were very knowledgeable about the installation. They were on time with all the equipment and tools. We will have no problem recommending your services to other clients, friends and families.

The equipment is very good, the person that came out to install the equipment was very nice and knowledgeable about the system, overall a great experience. I would recommend this system to friends and family. The cost of system is reasonable. Cameras are very clear and great view angles.

Our technician was PHENOMENAL and he explained everything, and went over every step bit by bit and we went to all areas then there was no questions unanswered from start to finish. The chimes, sounds, and everything was easy to use, and especially the arming & disarming the system was very simple to use.

Great sales and install was clean and neat. Kylan and his team, Brasil is also amazing. Good people and that made my switch easier. I’m happy to have cameras that I can actually feel comfortable in my house with no worries. Thank you. I’m happy to be part of the family.

My technician was very professional and nice. He walked me through the setup and made sure I understood how to operate the security system properly. He was also willing to move some of the equipment around after I asked. I would recommend this technician to other customers. He finished the whole process quickly and in line with my daily schedule.

Both the salesperson, and the technician were very friendly, courteous, professional, and kind. They answered our questions each time we had them, and made sure that they didn't leave until we understood the system in its entirety. The installation took place the day after we purchased, and the salesman returned during the installation to ensure that everything was going well. I would highly recommend the use of this company.

I know we had a shaky start. The miscommunication about price and equipment was not my favorite. I wish there was no 3rd party financing involved but I guess I understand why. I think the company could cut down on all the confirmations involved. It was blowing my phone up and I confirmed each time. I do like the look and quality of the system.

I received an offer to switch when I purchased another service and thought I would give it a chance. Setting up the appointment was very easy via text and I was even happier as I cruised the app to see what we were getting into. The installation process was more complicated than I anticipated, but I am loving the functionality and quality so far! Our tech, Aaron, was extremely competent and professional! No wonder everyone in our neighborhood uses Vivint!

It's so prompt and alert. The technician that came out and installed my system was very thorough and was very understanding on how the system works. The holiday chimes is so fun to play with and hear them when someone rings the doorbell. Thanks Vivint for your services and protecting my home.

Super happy with Miler from the very first sales call we had until the system installation done by himself also. This gentleman is a true professional, trusted advisor and someone that genuinely has your interest at heart at all times. We are an ADT customer for 10+ yrs, however, the level of customer service and professionalism displayed by Miler was enough for us to move to Vivint now.

I am out of state and my brother was there for install. The tech didn't show him how to turn on and off control panel from the house. I texted the tech and he never responded. Also just tried to upsell me way too much. I wish he would have responded to me and let me decide what I wanted.

I would like to say that I am pleased with the whole experience with Vivint. From the beginning to the end everything went smooth and according to plan. I set up everything while overseas and when I moved, everything went well. Did have an issue with one of the cameras but it suppose to be fixed Sunday

Cris was my sales rep. He was funny and fun and then the next day the two young guys came in and put my equipment in my house. They were even nicer. I felt very comfortable with all those three young men. Thank you so much and keeping me and my husband safe.

Great customer service experience. They were very efficient and friendly. Installation process quick and easy, it was done quick even though it was late at night. The tech was able to install alarm panel, camera and doorbell without leaving any mess. Will recommend the service to others that are interested.

First off, our technician Mario was knowledgeable, easy to talk to, and did an excellent job setting up! He truly lives the product and was not biased at all. The Vivint system is SO cool, simple, and top of the line tech! Best purchase!! Vivint can take all of my money honestly!

Our installer, Derrick, was very knowledgeable and thorough with explaining the system and the mechanics of it. He was very patient, accommodating and went out of his way to provide the best service possible. We are very pleased with the outcome and would recommend to others. Our home is very secure and the features are incredible. Thank you for your service!

Josh‘s first class professional. Wonderful time management. Respectful, detailed and explained everything thoroughly. He got some help from Nick and Jesus for part of the day and finished up getting everything in perfect working order starting right from scratch. We feel good about the whole process. Also, Colton who sold us the system from your Salt Lake office was extremely knowledgeable.

I was fortunate in having a really good installer that made the process easy. I’m still new so will have to review the quality of the product in time. But their customer service and installation is great. They should tell you that you will need an outlet for each camera and to keep that in mind as exposed wires may be present or they should recommend having an electrician review the layout so you have outlets where the cameras will be.

I am so happy with the installation process. Keith had excellent customer service and was very knowledgeable about the alarm system. He explained everything to me and was very interested that I understood how everything worked. He took the time to make sure I was happy, comfortable and confident in working the alarm. 20 stars to Keith and Vivint for making sure I am safe.

I was very pleased with the service Vivint technician provided. This young man was so professional and polite. Very knowledgeable. I appreciate how clean he kept the area he worked in. He truly went his way to make sure nothing was left dirty when the job was completed. He explained everything so well regarding my new alarm system. I was very impressed with the service he provided.

The manager and techs that came out were awesome and went over everything with me, they came out same day to install and didn’t take no time at all, it was a breeze and everybody was super polite and friendly! If you don’t have a security system Vivint is definitely the way to go!

He was very knowledgeable, professional and polite. Tech took his time making sure I understood. Wayne walked me through step by step, explained additional products, and offered to answer any additional questions. I feel the product may not be advance as others. But customer service is very efficient and commendable.

Vivint made everything so easy, from initial purchase to installation I couldn’t have asked for more. Our tech was extremely knowledgeable and made the process effortless. Not only was everything super easy but their installation turn around was EXTREMELY quick, they had next day service available. So pleased with our choice to move to Vivint

Robert and Jake provided great job installing my home security system. They both were presented with a friendly but professional demeanor. They both were knowledgeable of their profession. I would most definitely recommend them for installation. I had a great time and enjoyed the experience. Please keep up the great job..

Professional Information. Arrived on time. Ryan goes above and beyond five stars. He took the time to explain and gave us example. Went into details. Even told us to give him a call if we had any further questions. Thank you Ryan. You definitely help us feel safe and secure in our home.

Tech did an amazing job, he was in no rush to answer all our questions as well as connecting and setting up all devices. Tech was very respectful. I would definitely recommend him for further jobs. I love the flood light as well as the cameras. They are all top of the line. Can’t wait to purchase more devices in the future with Vivint.

I was pleased with the professionalism of the Sales and Technical representatives. There was no intimidating sales pressure but he was very informative. The installation of the equipment and functionality review was easy to understand. I'm looking forward to seeing how the service and support goes.

The Brian the person that installed my alarm system has the absolute best customer service and he is very well mannered. I give him 5 stars. I will definitely recommend Vivint to all my friends. I like the system, all the equipment looks nice, using the app on my phone is very easy and the camera/video pictures are very clear. I love the fact I can use the app on my phone to arm and disabled the alarm system.

Ryan came to install our security system. I am a single mom and was unsure of where to put things and unsure about all of it really, just because this was all new to me. Rian was extremely patient and helpful in suggestions on where to put cameras etc. He even came back the following day to finish the install because I was not able to stay long enough on the original day. Completely satisfied!

We are pretty happy with our Vivint experience so far. The only issue we had was that the installer couldn't do everything in one day so he has to come back to do the rest in a couple days. He did manage to do the front door lock, the viewing screen, thermostat hook up, and garage and back door sensors. He even saved us some money by letting us keep our Nest thermostat. He didn't have a few things like a back door lock in the color we wanted - nickel - and he didn't do the water sensors yet, but other than that it's been great.

Horrible customer service. I was charged extra fees upon service. It took 8 hours for my cameras to get installed. Highly do not recommend Vivint! The price of my service kept getting higher and higher. The representative that I was speaking with was no help at all, so I asked to speak to a supervisor. He got my package a bit cheaper but still not at the price it was at the beginning.

Loved the respectfulness yet friendly. The fact that he was able to speak Spanish made a huge difference. I'm telling everyone about the security system I just got is amazingly great. So I'm hopeful your sales increase tremendously!!!

The tech that came out was very knowledgeable about the products and what he recommended for the house we have. He explained everything thoroughly and then proceeded to install. After installation, he walked us through the smart app and guided us on how to make certain changes within the app.

I gave it 3 stars. Wish I can give it 5 but the price I was charged was triple from what the product is actually priced shown in the actually Vivint site. Every item recieved was total 899.99 on the site and I had a rep come to my house and I was quoted 3100.00 for everything which I did not know. I don’t feel like this is the right thing to do to customers especially telling them that there is a 0% interest but the only reason why is because they just charged you triple so in reality you already paid the interest basically. It’s only been 1 day and I’m ready to cancel my services I will purchase my products from a 3rd party which will be a lot cheaper than buying it from vivint.

I am an existing customer living in Louisville, Kentucky and had Vivint replace ADT in another property of ours in Texas. Roland help me decide the right package for the property and installed it. I can see and control both properties with my Vivint App. I really needed the garage door controller on that property like the two I have here in Louisville.

Service technicians/installers were professional and patient. Just phenomenal. Answered all our questions and gave time for us to call customer service about billing. Phone rep was great as well. Even swept up mess, took time for me to call my rep for garage door assistance. Really enjoyed the setup from start to finish.

Just got our system. Still learning how to work it. Once we get use to it then we will be able to see if we can get more customers to you. The system is very nice and it's easy to use. The screen is very easy to read. The installer was very helpful for helping us to use our new system.

Alex was very knowledgeable and shared with us all that we need to know about the system and monitoring. He took his time with the installation and we are very pleased. Thank you Alex. We couldn’t be more pleased! Thank you Vivint for the quick response and service. What can I say! Thank you. Thank you. Thank you!

Was asking personal questions about my family like what we do for a living, and who my father is. It made everyone extremely uncomfortable. He was looking at all our luxury items and making comments about them and it didn’t sit well with us and was very weird. Then made a rude comment to my mother that he doesn’t know how much English she speaks when she speaks perfect English and is an ** citizen. We were basically on edge the whole time he did the installation. I’m not an expert on customer service but I know asking person questions aren’t part of a technician's job.

My experience was very professional. The call was on time, scheduled, all questions were prompt and straightforward. I would definitely recommend Vivint to friends and family in the future. Also the system is very user friendly, easy to operate.

Alan installed my home alarm system. He thoroughly explained all the equipment and how it worked, allowing me to customize the system to my needs. He placed everything perfectly and explained how everything worked. The pricing was explained and the zero percent financing on equipment was a good perk. It was Excellent service.

They were very prompt with their timing, as well as very thorough with communication and explanation of how to use the system. 10/10 would recommend and refer to others! Experts made it easy to utilize our already in place electrical circuit without having to do a lot of extra tedious work.

Vivint seems to be a great choice for home security the panel is easy to use and it definitely gives me peace of mind when I leave home knowing it’s secure with the option to even view my cameras. I only had Vivint for 4 days now but so far I’m impressed.

Love the service but was a little disappointed that they were not able to install the bolt lock system on my front door or my garage door. Everything else works great. The response time to install was quick and easy. The technician was quick and very professional. I would recommend this service to friends. Love the cameras.

The installer was great. The system is awesome and very efficient. I love the spotlight feature and that I have a complete view of my front porch to view even the tiniest packages. I’m definitely glad my family made the decision to go with Vivint to secure our family home.

Very nice and did a great job installing everything. He took his time making sure we were able to operate the app and the panel. Very personable gentleman. Any questions we had, he answered all of them. He showed us where the different alarms places. He did great. Thank you for what you done.

Everyone that I spoke to was awesome and helpful, looking forward to using this awesome service. My brother and sister-in-law use this service and have not had any issues. Really looking forward to it, I hope it helps with everything that I am needing! Thank you all for everything you do!

I can’t believe how thorough and considerate of the camera angels he was. He was so well prepared and answered all our questions even though we didn’t have many. He had already answered them upfront. I can’t believe how knowledgeable he was, and how much information he gave. Just amazing service!

The installation process was truly exceptional, exceeding my expectations in every aspect. From the moment the team arrived, their professionalism and expertise were evident. They approached the task with a meticulous attention to detail that showcased their commitment to delivering a top-notch service. The team worked seamlessly together, demonstrating a well-coordinated effort that made the installation progress smoothly. Each member displayed a deep understanding of the technical aspects involved, ensuring that every component was carefully installed and configured.

Zach did an awesome job with our install. He was very knowledgeable and took his time to make sure everything was work properly before he left. I would definitely recommend more people because of him. Thank you Zach for the awesome install. There was some issues with the system and he made sure everything was up and running. I also have a 3 year old who can be all over he worked around with pride

I am very happy with the service. The technician was very knowledgeable. I am certain that his training has been very extended! He was very professional. He was able to answer all the questions I asked. He knew what he was talking about when it came to the installation services, he was able to advise over other services the company offered. He helped with the downloading of the app. He gave me sufficient time to write down my passwords.

We had a new system put in after a threatening neighbor. We have had ADT for about 25 years and needed an upgrade. This system seemed more advanced. Technician was great. Very informed. Very polite. I was very happy with my experience and would happily recommend this system to a friends.

I was told all my installation and cameras were 100 and installation was free because I was on the extended warranty. I Asked for 4 cameras and 1 doorbell. They forgot one camera.. now I have to pay 300 for the camera that they forgot. I was lied to and I trusted this company.

I am satisfied with the customer service from Israel P. and Jason’s installation of the security system. The doorbell, cameras and panel were installed within an hour. Jason explained to me in detail how the cameras and doorbell would be placed. I highly recommend Vivint products and service to friends and family.

Excellent service and quick installation. Professional and the devices are top of the line. Very impressed with the quality of the cameras and installation. I am very happy with my purchase. It will indeed help protect my business. The equipment seems like it is expensive, it is but the peace of mind and safety is worth the effort and expense.

I recently installed Vivint home security and I couldn't be happier with the results. My wife and I now have peace of mind knowing that we have an extra layer of home protection. The Vivint security system is incredibly user-friendly, making it easy to navigate and operate. Roden from Vivint was extremely helpful, knowledgeable, and accommodating throughout the installation process. Roden was the best I've encountered, providing a seamless and efficient setup. I highly recommend Vivint for home security needs. They exceeded my expectations and have truly enhanced the safety of our home.

Both the consultant and the technician were amazing. It was very nice to meet them. They made everything so easy and enjoyable. Thank you to them for all they did! I am very excited about the new service and look forward to using it. Also, the equipment is modern and user friendly.

The sales process went very smoothly and the representative named Tag was really personable. He got us a good deal and made us feel like this was going to be a very easy setup and installation. He was even able to get the technicians to come the night of the sale, at around 8pm. The technicians left our home in a nightmare state once they left around 11pm. There was a giant hole in the wall (that was not patched) outside where they put the camera, there were little wires left around our house (which is a hazard to our pets), the front camera was not working, one of the glass detectors was placed in the wrong spot, and the back gate was left wide open. There wasn’t even a minimum standard of care maintained by the technicians and we are extremely disappointed.

He was really nice and Super quick! He communicated with me through every step and re-explained changes that were made! I Really appreciated his professionalism! He cleaned up before leaving and asked me if I needed anything else! He was also really informative and walked me through how to use everything!

Professional, recommend to my little baby brother. Would recommend to Jesus himself. Solid customer interaction and answered all my questions. Good pricing and good sales person. The three are the same as well and I would like the customer to know what they want me know about them and what to expect for them to do you want to go in and get them understand the customer care service and they are very 55.

ZANE IS THE AMAZING! This young man literally came into my home that I just moved into and changed the energy. As you know, moving is STRESSFUL! Zane explained all that he came to install, as well as how to use it most effectively. Very accommodating, patient, clean, precise, friendly and expedient. GREAT HIRE!

My experience my salesman, Sebastian, was amazing. He was very informative, pleasant and professional. He is definitely an asset to the company. As a longtime member of ADT, I am very impressed with my new Vivint security package. I will definitely be recommending this company to friends & family.

Mike did a fantastic job installing the security system. He was both diligent and quick to set up the system. He asked me where I would like to place the system and cameras instead of placing it anywhere he liked and whatever mess was made he cleaned up behind himself though there were 0.

Alex was great! Thank you so much for getting us set up with the Vivint security system. I just inquired on Wednesday and can’t believe we are already set up. I will rest much easier knowing what’s going on at my house when we are sleeping or away from the house.

Sam was friendly, professional and very knowledgeable. I love the new system and the feeling of security it brings. The tutorial by Sam was very helpful and he addressed any questions or concerns that I had. Thank you so much and I highly recommend Vivint to anyone seeking home security!

I recently had the pleasure of using Vivint security company, and I must say, their customer service is excellent. From the moment I contacted them, their representatives were friendly, patient, and went above and beyond to address all my concerns. When the service technician arrived at my home, I was impressed by their knowledge and professionalism. They assessed my security needs thoroughly and provided insightful recommendations tailored to my specific requirements. The technician demonstrated expertise in installing and configuring the security system, ensuring everything was set up correctly.