Vivint Reviews

Ryan The technician was very professional and awesome outstanding person very friendly And very well skill and knowledge in his field of work. And helped me so much and said enough my system on my cell phone and on the house monitor. Mahalo to Ryan. ;-)

Technician did a fantastic job with the installation. Quick, clean, and correct equipment as ordered originally. Excellent walk through and explanation of how the system works. Would highly recommend to friends that are looking for a new at home service.

The technician was polite and helpful explaining system. Answered all questions and put us at ease with his professionalism and can do attitude. Services and costs were explained in a straightforward and clear manner. The installation was very quick, very prompt, and minimally intrusive given that we were just moving in to our new home. Onboarding services were very streamlined through the iPad and a combination of sending me emails and text messages to get registered and to verify my identity, etc. Would recommend.

The equipment looks very professional and we are very pleased with the quality. The installation was well done and we are happy with the end result. The equipment is also very easy to use and our questions were answered.

Angel our installer was absolutely phenomenal. On time, informative and very customer service oriented. Beyond satisfied with our service, equipment and overall experience. We moved from ADT to Vivint. They say everything happens for a reason and I’m glad this was one.

Daniel, the salesman was kind and caring. He went out of his way to design an affordable package to fit my needs and budget. I am extremely happy that I accepted this service. It was long overdue. Justin, the tech who installed my unit was also kind and knowledgeable. I appreciated his experienced suggestions as to where the cameras should go. He was prompt and cleaned up after himself. I am extremely happy with the picture quality of the cameras. I can zoom in and get an amazing close view of faces and license plates- if needed. I highly recommend this service.

Mr. Michael was amazing. Very respectful and made sure I was aware of my options. I have people in mind I will not only refer to Vivint but I will also make sure they request Michael to be their tech.

Very professional. Efficient technician. Patient and thorough.! Especially with seniors. He took the time to review the steps I needed to understand the system. He also made suggestions in terms of camera placement. He also cleaned up after the work was done.

Randy was our installer and did an excellent job. We were updating our security system from hard wired to wireless. He utilized the old equipment where he could and advised us on what we needed going forward. After the installation, he clearly explained how everything worked! It was great!

Rep was friendly and helpful. Tech was so prompt! My questions were answered, some before I could even ask! My second round of having Vivint as a provider. Originally started in 2011. Looking forward to continued success for many more years!

Marco was both helpful and polite in his dealing with me as we worked through moving me from ADT back to Vivint which I had had once before. My installer worked two days even missing dinner to get me set up. That is dedication.

Great service and and on time. Concern with what the client likes and needs. Clear clarification of the financials. Providing support and orientation of new products. Overall, leaving the completely satisfy. Nowvee we it’s this new product. I’m feeling a bit More secure. Previously I had to check the system constantly.

Installation was great. Selling of the product was very informative. Have been very pleased with the young man that installed the doorbell unit. He did a nice job hiding the wiring for it since we couldn't find the unit that was installed in 1979.

Both the sales person and the tech were great. They were helpful and respectful. They answered all my questions. Great patience and understanding. I love the new options that I have now. I also like the camera on the driveway with the flood light.

Our rep, Jason, was very helpful in explaining the pros of the system and explaining the contract details. The new cameras are awesome and will definitely help us going forward, especially since they don’t go offline all the time. Thank you.

The installation of our new Vivint Alarm system went very smoothly. The installer was competent and very friendly. The instructions on using the equipment were complete and explained very well. Unfortunately, the installer forgot to leave our window stickers and yard sign. So, a week after our installation our only indication that we have an alarm is the stickers and yard signs of a Vivint competitor. Really want to advertise the right vendor.

Not a tech guy at all. So ease of use important to me. System is way easy to use and find it nice to have a sense of security that I did not have before. Thanks for that! My daughter finds it easy to use and she says it was a good choice.

Enjoyed it. It was so easy to get stuff installed and the response also! Hoping to get everything paid soon so my bill can be lower. I appreciate all the customer service I received. The appointment was early too! The rep was fast and helpful and made this experience good.

The service and communication was great during my install, but after the tech left, I notice that he had put the plug-in unit in my living room in a clearly visible area. I would have much preferred this to be in a different (less frequented) room. It was also drilled into my panel wall without asking first.

Caleb was awesome salesperson! Feel safe in my home now! Alex was great at installing equipment. I am very impressed with my new Safety equipment. I know they are there to help very easy to understand. Very professional and outstanding knowledge!

When I set up my appointment to have my install, I was told that I would by the person online and on the phone that I was getting half off the second camera I bought and that my monthly fee was going to be $50. Well the technician had no information on that and so I was charged only $100 off and getting charged $5 per camera, totally not what I agreed to when I inquired about Vivint. I was able to get the camera fees waived, but still didn't get 50% off my second camera. Also I was told on the phone that since I bought the equipment upfront I did not have to commit to a contract, once a again total lie and had to commit to a 60 month contract. Feel like you guys pulled a bait and switch on me. First impression not great. Installer was great and professional, but something must have gotten messed up between agreed upon terms and installation.

They were very polite and professional and knew what to do and went to work. They was fast and did excellent work. I am well pleased. Thank you so much. The two brothers I can't remember their names and I'm so sorry because they told me their names lots of time but I think one was Oscar and Hanna. Anyway they was GREAT!!!

Vivint representatives were very polite, knowledgeable and helpful. They were very detailed in the information they provided. Really appreciate all efforts to get everything up and rolling. I never felt that I couldn't ask any questions. They were wonderful, quick and efficient. I am very happy thus far with the service. Thank you

I was provided excellent service. Mike was very friendly and he explained the information completely. The paperwork process was simple and we were finished in no time. I would highly recommend this service. I'm happy with my system and the way it operates.

The technician was very thorough and courteous, he explained to us step by step how to operate the alarm system until my wife and I fully understand how it works. It was a great experience, we're excited to start using it. Thank you VIVINT for the experience.

I had some trouble when I first logged on to the app, it couldn’t find my device. Everyone who helped did an excellent job! I’m excited to finish installing my sensors and doorbell camera. Thanks to Cory and team for the help!

Perfect service, professional installment and he showed us how everything works. Take me step-by-step on how our products work and ways to maneuver through the system. Would definitely recommend him to anyone that request information. Would definitely give a 10 out of 10 for professionalism, service, and being personable.

The customer service Representative went through all steps to bring video feed back on line, with no success. We spent at least 1 hour, reboot, restart, reinstalled and still no live Feed from camera.

Took way too long to install the system as the main hub was not doing the two way connection. Delayed everything I needed. Basically it was a 4hr installation where it should of only taken 2.5hrs. My fiancé who was listening through our ring system said that the installers were not very professional as they were talking about their personal life and going back and forth from the house as I was working inside. She has all the video footage and would like for me to file a complaint for the lag of time taken and unprofessional manner of speaking and talking on the job while lounging around.

Aanda was friendly, courteous, patient, efficient and knowledgeable. Loved his service! He was very helpful with all my questions. We went through the differences from my old service to Vivint. I am looking forward to this new security and its features, also all the support that goes with it!

Salesman promised Garage Door(s) protection, a BIG item for me. Install tech says he couldn’t do it, my openers are too old. Salesman says Vivint doorbell cameras are better, they will show packages lying at the foot of the door - they do NOT, they don’t see that far down. Salesman says Smart Home Package includes motion detectors inside of the house, Install Tech never mounted them. Install Tech left a big mess behind, sawdust and wallboard dust everywhere he drilled holes, and empty boxes and plastic wrappers strewn all over. Salesman never left his contact number, so no other recourse to fix these problems than to call Vivint Customer Support. I called Vivint Customer Support and Kelly B. was very helpful and apologetic and scheduled me a Rush appointment to get another Service Tech out to correct all of the install problems, which is two weeks out. We will see what happens then.

Our tech was very professional, very knowledgeable, very patient with excellent customer service, He was very knowledgeable, took his time answer all questions in detail and show me how to work the Equipment. We are very please with his service, now I hope to be pleased with the system ..we’ve had Ring for many years so let’s see how it works.

Installer was very polite, good person to talk to, very knowledgeable about the system and its many options, and have a very positive attitude. Great employee. Showed up on time and installed everything in a timely manner and after completing his task he made sure to clean up and answer all my questions.

Thank you for a wonderful installation! Our Rep Aaron was fantastic and delivered wonderful customer service!! He made the process fun and easy! We will definitely recommend your services to our friends and family. Thanks again, Brea & Lashauna **.

Jason was very nice, thorough and professional. His work was very clean too. He got here right at 8:00 and was here all day. He explained everything to me and listened patiently to all my questions and then answered them. I trusted him.

Our presenter was very informative. Installers were quick and professional. Went about installing and then to explain the arming and disarming. Everything was seamless and went well and in a timely manner. Went over app and it was easy to set everything up.

The salesman and technician were a great help and got me set up in a timely manner. Very welcoming and friendly to be around and did an excellent job of making sure I was secure with my plan and secure in my home with the new system.

Our field tech was very good. The system seems to be working well. It is nice to be able to use my phone to work my system and check on the house when we are not home. That is all I have to say about that.

I had questions and got a response right after. Didn’t take time to think. They were just on it. Things got done pretty quick. Unfortunately they couldn’t install my cameras but I will be getting them some time on Saturday but for now everything’s looks great.

The pro-Vivint Home Security sales rep. did his job & sold us on a home security system. The pro installer did a great job during install. However, so far it’s no better than what we previously had & paid significantly less in cost for our equipment.

Great experience working with the Vivint team! The sales team was very knowledgeable but not pushy and did a great job answering questions. The whole process was fast and installed same day. The install team was very professional. Overall a positive experience!

Technician, Hunter, was professional and knowledgeable. Hence the 4 stars. Myriad of technical issues affected the install, between naming, payment methods, and no dedicated technician support line it feels like you leave your people hanging. Maybe just the solar bundle experience but it wasn't great on the technical side. Not sure I'd recommend, would be honest about experience at the least. System seems great 2 days in.

We had a great experience using Vivint. Very easy to use and makes my family for safe. The sales rep made sure we had everything we needed to make my family and house feel safe. Thank you Vivint for all of your help.

The agent was very patient and helpful. He resolved my issue as a new customer. My initial set up did not offer me any discounts but he made sure to include that in my plan. Great customer service and knowledge about the services. I would recommend this service to all family and friends.

I was excited to learn that my new house had a full system already installed. The CS Rep was really helpful and friendly with my appointment. The activation was easy, but Alex was not great. I guess my system is active, but nothing seems to be working right. No cameras work, sensors are off, and the doorbell camera is not responding. Sitting on hold so long I had to hang up and being directed to a general number is not really my definition of good service; I am a brand new customer. I have a great system that I can not even use. Bummed.

Staton did an awesome job. Told us everything we needed to know. Told us how he didn’t want to have exposed wires so he went through the extra work to install our outdoor cameras from the inside outlet. This man needs a raise.

The salesman and technician was very helpful. Seem to be very informed about Vivint; they answered every question I had. Going over the contract was easy. It was all done through a tablet interface instead of paper. Just overall a new and good experience.

We really appreciate the services from Vivint! Everything was pretty smooth. Phillip was knowledgeable and friendly. We now feel safe and secure in our home. We will be looking to taking advantage of more specials soon! I would like continue services moving forward.

Tech he explained everything to me. Show me how everything works. Nice young man and he was a professional doing his job. What more can I say? You got a great employee. I will recommend my friend and coworker to you.

Jimmy was great! He was on time, courteous, professional, answered all questions asked. He gave an excellent explanation of every step along the way. I would highly recommend him to anyone. His work was clean, neat and quiet as he put up with us unboxing our home.

Very informative and the service was done in a professional manner. The representative was able to keep my monthly payment within reach. I liked that after 5 years the payments would be lowered. Was nice that everything could be done in one day.

Representative and installers were very friendly and knowledgeable, appreciate their service. Our installer came to install the system the same day we signed up for Vivint. Would recommend this company for anyone looking for a home security system! Thank you for the great service you provided!

Very professional and informative technician! He made sure everything was working properly and was clean. :) I appreciated that very much!! My tech also made sure I knew how to use the system, he went over the directions kindly and informatively. Thank you!

I have not received money or services to give this description. The young man that give me all the information was very nice and very helpful. I asked him to give me a few notes to help me remember how to use the Security System. He helped me.

Vivint offered the services I needed that were not offered by other companies, so the choice was easy. The transition process was seamless and simple, with the sales manager being very accommodating but not overbearing. The equipment tech was quick and noninvasive and explained how to use all the new equipment. 10 out of 10. Would recommend.

Sales rep and installer were great and up front. Very knowledgeable and helpful. Both took their time to talk about the products. The products look very advance and like they are almost from the future. I’m excited to to get my wifi so that I can see and monitor my cameras.

Tech was great! He was very knowledgeable and personable. Very quick and thorough with his work. Set up all the parts with ease. Walked with me step by step on what he did and what I need to do to understand the system setup. Very detailed! Great work!

Technician very friendly, professional, knowledgeable and informative on all procedures on my new system. Experience was very pleasant. I will be recommending this system, Company to my relatives, friends and family. The financial options are great. I was a previous customer of yours. Now I am back. Was not satisfied with the previous company. Thank you for your service and professionalism.

I felt like everything went so fast. Presentation was was hurry up and then afterwards I felt like I was being pushed end of my installation. That’s about all that I’ve got to say. Oh than that everything went OK.

Tanner was amazing! He was very knowledgeable and personable! He explained everything in great detail! Ethan came out to install the same day! He was so amazing and thorough. Ethan went over everything with us to make sure we knew how to manage the new system. Both Tanner and Ethan were kind and enjoyable to have help us! Bonus they both loved our dog Mia and gave her attention so she didn’t feel left out!

I felt the two guys who did the installation of our Security System did a very good job, they were neat & professional & very patient with me in going over the the details of how to get the most from my system. It was a pleasant experience.

I had ADT and ADT‘s cameras were constantly going out on me where I could not monitor my property. I called ADT several times and was on the telephone waiting for more than a half hour each time and once someone answered the phone their customer service is absolutely horrible. One day Annabella Vivint sales representative knocked on my door and I thank God she did. I signed up with Vivint and Vivint is absolutely awesome, second to none and Vivint customer service is like a breeze of fresh air.

The team who did our install earlier today was awesome! I expected only one guy to do everything himself, but an additional 3 people showed up to help him tackle the job in just over an hour. Hey we’re very courteous and explained everything in detail so there were no questions when the job was completed. The system works great through my phone, and the camera image is very clear. I’d definitely recommend Vivint for anyone’s smart home needs!

Thank you for being so fast getting me all set up. Everyone was great. They set me up in less than two hours. I will recommend Vivint to all my friends and family. Thank you for being so nice and going through all the buttons.

Installer went above and beyond with service, and already referred to other people. Looking into solar and a few other products. Very helpful with going over the system and how it works. We will be taking some time to learn system. Matt

Tyrone was great, he thoroughly explained everything, was beyond helpful and was sure that we knew and understood the system before he left. He deserves a raise, you can tell that he loves what he does and knows the system like the back of his hand.

I was told the installation would only last 40-60 minutes, but it took over two hours and was not completed until after 11:00 pm. I asked if we could schedule the installation for another day and was told it wouldn’t take very long.

Great team and very professional. They were thorough and took their time explaining e everything to me. They offered great recommendations and made sure everything was in working order. Thank you for everything. I will definitely recommend to my friends and family.

The guys did a wonderful job even with my son trying to entertain them. They made the experience wonderful and smooth and still made my son feel a part of the team. When I order additional products I want them to come back. I’m Enjoying my services so much.

Man where do I start? Everything was going good until the tech guy came and did installation. The doorbells I'm happy with. Motion and glass break sensor I'm happy with but for the life of me I have no idea why he put almost a 1¼ inch hole in my wall. I was highly disappointed. He could have asked or told me, "Hey gotta drill a big ** hole" but nope. He just did it so now if I want out I'm gonna have this ugly hole in my wall. All he had to do was put monitor next to door, run wire down door frame but nope. Ok I know not anyone will read this but if you guys do I will be glad to send images. I'm at work right now.

Great service, great advisement and quality installation! Highly recommend anyone in need of a state of the art security system for a reasonable price, Vivint is excellent! Our initial advisor setting us up did a fantastic job! Our technician did a thorough job and was so helpful with our questions. We are very happy and will be recommending to others in the future!

Very nice & high technology. Imagine free for 3 years because it was tied up with SunRun. What would you ask for. Safety is the first priority. I will definitely recommend to all my friends & relative. Keep up with your excellent promo.

The sales representative Gabby was able to answer all the questions I had, gave me a breakdown & a proper explanation of what I was receiving & I didn’t feel as though this was gonna be some crappy alarm system. I was planning on getting a ring anyway but she just so happened to knock on my door about 20 mins after I got off of work, perfect timing & sold me! They were actually going to do the install that night but I had somewhere to be & was able to schedule me for my day off. Great customer service & it was installed today & the technician was fast & efficient. 10/10 recommend.

The service technician David was amazing. He set up everything in a timely fashion, as well as was warm with his jokes and greeting. I look forward to sharing my experience as well as telling more people to join the Vivint family. Thanks so much.

Great services and fast. They were very helpful and explained everything. I love my new system as it works great and I feel safe with Vivint. The rep that came to my house was very knowledgeable and walked me through everything.

I signed up for a trial period where I was not supposed to be charged. I was charged the first month of equipment and monitoring before installation was even complete. I don't even know how I was charged. I did not provide credit card or checking account information.

From salesmen to the technician, both presented themselves professionally. I was satisfied with the product and easy installation. The cost for the service is affordable and comparable to other companies. Thank you for the presentation which was easy to understand and helped with my decision.

The entire process went very smoothly and we so far love the new system. We’ve been contact by many different companies and Vivint was by far the most professional and not super pushy. Definitely recommending to others so we can get the word out.

Our Vivint rep Wilson installed the system quickly after providing a full explanation of the plan and how it works. Once installed, Wilson went over how to use the system with great thoroughness answering all questions. Since getting the system we have found it is quite simple to use.

The entire experience, from the ring of my doorbell, to installation, went very smoothly. My representative explained everything, in detail, to us, and answered all our questions. The installer was both neat and efficient. There are minor things to be fixed, and will be attended to shortly!

We had a great install experience with our technician Keron. The technician was very professional and friendly. He answered all of our questions and explained everything thoroughly. I would absolutely recommend Vivint to friends and family. I love our new security system. Keron is an excellent technician.

The installation went smoothly and the technician was a very easy to understand. Kept things clean and tidy. Instructions were very clear and easy to understand. Technician made sure I understood everything before he left. He was very knowledgeable about current technology and was very helpful.

I would definitely recommend because it was a 10/10 experience. I love my security system. Both of the representatives were friendly and professional and they answered all of my questions. I’m very satisfied with my experience and service, glad I got it.

I have a great customer service agent. Deserves a raise. She was very helpful in the matter. Thanks. I really appreciate the time and effort that she took out to make sure that me and my family were safe. Again thank you for the great representation and I just know my family is going to love your security system.

Very nice and very helpful. Jason was very helpful in helping me to understand everything. Max was very polite and understanding my feelings. I would recommend Vivint to my friends and family. Awesome job! My son also enjoyed talking with Max and Jason. They understood our concerns and reassured us that they would be there for us if we had any questions about the security system. I'm just so glad that Max came to my door that night. I thank you so much vivint.

Good service all around. Devices work as intended and function perfect fully. Technician was wonderful and quick at his job. I cannot wait to see what I capture and see on my new camera. I feel more protected now that my house is secured.

Install was a breeze. Tech was awesome. Would highly recommend service and Tech went through the install with me and showed me how to use my system when I was done. Also tested all My windows and doors to ensure they all worked with alarm.

Overall a good experience thus far. I’ve heard good things about the products themselves. Leaving a little room for improvement on my review though. The sales process went pretty smoothly & the sales rep was knowledgeable. Install could’ve gone smoother but that was largely due to my own doing… Looking forward to experiencing the convenience/peace of mind Vivint has to offer.

Zack was great at getting me all set up. Answered any questions I had. Made sure everything by was up and running. I have an older home, and getting some items installed was a little tricky, but he did it without trouble. Thanks!

Andrew was very informative and excepted your product, later installed and again a good job. Said they would be back after the job and never received a call or another visit. My concern is the payments, can’t recall if we took care of that on the first visit.

Honestly the process was easy and everybody was helpful from the beginning to end. Everything was explained both over the phone and in person clearly. Any questions that I had were answered. Awesome Job! I would definitely recommend the service to others.

Jacob came early which in my mind, is on time! He was professional from the time he walked in the the time he left. He walked me through the system and constantly asked if I had questions. It’s not easy coming into people's homes. He was amazing.

Sales rep, presentation, and installation were excellent. Very impressed by the Vivint system. It has met all my needs. I feel more comfortable and secure in my home and I will recommend the company to all my friends and neighbors and refer them to Timothy ** for future sales.

First off, I would like to say that the rep that showed up was very friendly, knowledgable but the installation process was an absolute nightmare. The first time they were scheduled, the installer checked that I wasn’t home and moved on. But when I called to complain and reschedule the address on the paperwork was incomplete (no street no) and he didn’t call me to try and figure it out.

I can't just set the temperature because it controls the humidity as well so it runs a lot more so I can't get comfortable. There seems to be no way to turn off the humidity settings. In short, I don't like the system at all.

The sales pitch from the salesman was thorough and well presented. After hearing my objections to price, he said you can get 30 days no hassle trial. A simple pay and refund if you don't want it. This is where things went in a different direction. When we discussed the equipment and installation the sales person said since his installers are in the area he was authorized to give the doorbell, fire and co detection, and two flood sensors for free along with installation and a 30 day trial.

The doorbell needs wires which I didn’t know because it says smart hub. Calling to speak with representative (20min wait) transferred twice. Not helpful at all. Horrible Horrible Horrible. I am still on hold to reach someone who can help. This is a very expensive service with horrible customer experience. Then when I ask to cancel I was told they are closed.

Chase the salesman was very cordial, polite, compassionate and considerate. He took the time out to converse and find out my financial hardships and a way to be able protect my family. Gave the technician just sealed the deal with his professionalism and helping me understand what I was purchasing.

It will be a good idea if your employee would have a business card, and give their whole name to the customer. Although the young man that came out to help me was a very nice guy and very helpful with the information with dealing with my new equipment. Thank you.

Courteous, professional, well trained! I would recommend this team to anyone. My boyfriend has recommended me to have security installed for the last nine years. The team worked beyond my expectations! They were knowledgeable, skilled and well trained. We will recommend, to all the neighbors of the satisfaction we received. Jackie B.

Let me start with Christopher, the sales rep. Very friendly and professional. I was in sales for 18 years, so I appreciate when someone treats a potential customer the way he did. You don't see younger sales with with such professionalism these days. Then I get a message so the installers can come to my house. Wait, same day installation?!! I was thinking it would be a week or so before they would come out. So this was a very good unexpected experience.

Both the sales rep and install tech that came to the house were amazing. No question was left unanswered and very personable people. I couldn't have asked for a better team. Great representation of the company and first experience with vivint.

The Vivint agent was friendly, knowledgeable, and patient. The process was easy and the agent was transparent and he also assisted me in choosing the right products for my family's needs. The tech agent was efficient, timely, and friendly. I will recommend Vivint to family and friends.

The service was overall very good. The person who assisted us was very kind and patient. They explained everything in a way that was easy to understand. We are very happy with the way we were treated. We would recommend this service to many others.

It was very informal, he was very kind. Very patient, answered all my questions, took his time and did the work. Explained everything. I'll give him a 10. He was a breath of fresh air. My husband and myself liked him compared to what we was used to receiving from the old company...

He worked steadily, so he got a lot done in a short time. It was done neatly, carefully and courteously. He patiently answered my questions and directed me in using the thermostat, the hub, the phone connection and the app.

The salesperson was friendly, knowledgeable, and reassuring about trying out Vivint's services and security. The installer was fast, friendly, and helpful showing me how to use everything, and set everything up the way I wanted it. Me and my wife will feel much safer and pleased with the new system.

Tech was friendly, knowledgeable, worked hard to get the system installed properly and timely, and did not leave until he explained everything. He was very concerned that I understand everything about the system and that it met my needs. He took pride in his work and in the product.

Professional and very knowledgeable of the system. Installation was explained and was completed in a timely manner. Answered all questions and walked us through the system after it was installed. A follow up visit is scheduled for this evening with our original contact.

Great Customer service. Very honest and upfront. Justin went over everything that was needed and asked our concerns. Reviewed and made suggestions. Set up is clean and looks very nice not tacky. Showed us how to work the system and cameras. Any concerns to call. Thank you so much.

Both the salesman and technician were awesome! The salesman did a good job with explaining the process and the technician did an amazing job with the install and final walk-through. My only concern is not running into any hidden costs in the future. As of now I would definitely recommend your company to family and friends. Thanks!

From the beginning of this process, every person I have spoken and interacted with has been amazing. From Casey coming and explaining everything to me, to Daniel the technician who came and installed my system. The order said I needed a nickel doorknob and he said he had a bronze one and would replace it, he explained every detail needed from the app to the panel. I'm extremely satisfied.

From beginning to the installation, I found it was a very easy, painless process. The product itself is easy to navigate and pretty straightforward. It’ll take a little getting used to, but very excited to have it in our home. I would recommend to family & friends for sure.

My experience was awesome, from initial contact to the end of my whole encounter and experience, 1st 2 female representative, were both very knowledgeable and informative in all areas of the system, went over the system, gave me key pointers and direction in the use of the system, made me feel I made a great investment and well spent money!!!! Thank you So much.

The man that help me was ever helpful and understand the system for me to get it early in the morning. He explain everything and ask me question about where the camera setup was going to be and showed me the area of setup and all is that’s fine where they was and I ask question and he helped me with the answers.

Our tech was awesome! He really walked us through everything before getting started and we felt heard. We feel confident with using the system and have been impressed so far with what we have seen. The equipment looks great and it wasn’t invasive to our space.

What a smooth and seamless process. Started via a step by step text process, then finished with a follow up call to finalize a few things. Much easier than doing everything over the phone. Really am impressed with this process and will highly recommend Vivint to family and friends!!!

The tech was on time, courteous, efficient, and well trained. He installed all the equipment quickly, fully explained and we were completely satisfied. Would highly recommend Vivint to family and friends. Our tech was Jim **, can’t say enough about his professionalism.

The representative was very professional, friendly, and knowledgeable. He answered all questions and addressed concerns that I had. I am very pleased with the package/bundle that I purchased. The system is easy to operate. The increased security is very reassuring.

I’m so happy for the installation service I got today. The tech guy was very professional and he did great job. He did explain to us everything, about the all system, did test all the equipment and respond to every question I have about the contract service and future service.

They were very nice and professional. I would definitely recommend them. They explained the alarm system very descriptive. It didn't take the installation long at all. There is nothing that I can recommend for them to do a better job. They were awesome.

Sales representative very professional, polite, and knew his products very well. Technician very knowledgeable, friendly and polite. Explained how Vivint works and explained mobile app and its features. Never hesitated and guided with equipment and contract and what our payments will be. If we have any technical problems he is available for assistance.

Seems like a good deal, but then changes happen. The seller and installer were very friendly. However, fees were attached last minute without me being able to see them before signing and I am missing equipment I was promised and paid for.

Yes, I would recommend to friends and family. The salesperson was very knowledgeable, respectful and honest. He answered all our questions, and reviewed all options available. He guided us to make the best decision to fit our needs and budget.

Daniel and Luis did a superb job getting us set up at our new home. Would use Vivint and recommend to all my friends. It was so easy to get what I wanted and the price is what drawn me back as a customer. Thank you Vivint!

Technician was amazing. Great personality, did a perfect job installing and explaining everything. Would love to have him back anytime. He went out of his way to get the job done in a timely fashion, he drove many hours just to get a new digital screen that wasn't working.

Great service and communication. Tech was outstanding and a very hard worker. Tech Rob wanted to make sure we had the best security and service. Tech did not leave until we had a full understanding of the system and how it operated. The system is very hi tech and advanced and the camera views are clear as day.

The salesman and technicians were professional and very knowledgeable. Made the sale easy and enjoyable. The install was fast and same day. The technicians explained everything very clear and concise when it came to the system. They were also very respectful of the property as well.

Holly was absolutely amazing, she explained everything and pointed out some big flaws in other security systems and why Vivint is the best, she is the reason my wife and I invested in this security system, 10/10. Holly thank you.

Great service. Very professional and honest. Made me very comfortable. Speedy and clean. Just wants his customers happy with his service. If I ever needed help again I would certainly ask for him. Gave me a call to let me know when he would be there and was.

Excellent customer service. Very good communication skills. Pleasant technician and right on time. Showed me just how to operate the system was great. A very nice company to work with. I would definitely recommend this company to any of my neighbors

We had our new security system installed today and our technician did a great job with everything. He was very detailed when walking us through the system and how it works. All our equipment works flawlessly and it definitely makes us feel safe on our home.

I would absolutely recommend Vivint to any and all my friends. My installer Jesse ** was very thorough and explained each step along the way. I feel so much better having Vivint; more like a peace of mind.

Install went very smooth and rapid. Work was well done with excellent quality. Very grateful for the prompt and good service. Everything works great and looks amazing, I would certainly recommend their services to friends and family. The staff worked quickly and was very friendly during interaction.

Thank you! Excellent customer service! Highly recommend. I appreciated Jaden’s patience and being on time. Definitely went above and beyond. He even came up with a solution that saved me money. Everything is high tech but still user friendly. From beginning to end it was a wonderful experience and I am happy with my purchase!

The sales technician explained the entire process and options. The installation technician explained the equipment, assisted in the proper placement, ensured everything was working, and of course covered the operations of the system. Both of them were extremely professional.

He was real knowledgeable about what he was doing, courteous, good attitude. He answered all of my questions. He did exactly what I wanted him to do. Real friendly attitude. He made sure that I was satisfied with his work.

The Vivint System sensors and cameras are working well. The Service Tech took his time and explained all my options and how to use the control unit and App. He was very professional, professional and great!! All went well and we will see over time.

Our technician was very descriptive, professional and precise. We appreciate his honesty and professionalism. He explained everything with detail and suggested what we could do to make our home more secure. He explained how to use the system and used his prior knowledge of ten years to inform me on our new system.

Installation was very smooth with no issues. System is very easy to use. Service from everyone so far has been great. Our sales person Quyen went above and beyond to help make everything easy and affordable. Based on my experience as a new customer, I highly recommend considering their services.

Very nice person came to set up our security. My two kids were super rambunctious and totally in his way and he took it with stride and was very nice and professional. After setting up to use the system was taught to us which seems super easy which I appreciate because I’m not very tech savvy.

Jon was very friendly and helpful. Just waiting on the card for the payout of our previous service. Possibly looking to go solar as well. System is easy to use and instructions were excellent. Installation was great. I would recommend this service to anyone.

Vivint came early to our scheduled appointment. Sergio was my tech and he was awesome, quick, and very thorough. He explained very clearly how the app works and I am confident that my home is well protected. I think I am going to like Vivint.

Alec was great very knowledgeable. Tay was awesome with the installation and showing us how to work the equipment. Would definitely recommend the whole process. I am very pleased and feel more secured. I am glad that you cover our area.

Casteus was polite, friendly, and knowledgeable. He took his time in learning what needs I had with a security system; he never acted hurried or anxious for me to make my decision. He walked through and outside the house with me to show me where sensors and cameras would be placed. He also showed and demonstrated on his visuals how to operate the equipment. He talked with the technician who would be coming to my house to install the equipment; he told me when he would arrive and what to expect.

Just got it installed last night. All the very professional gentleman that installed it were very knowledgeable of all the equipment. I will live having my home and family protected. The representative that came to tell me am about Vivint was spectacular.

The only problem is my lights in bedroom where he hooked up device is not working. Need him to come back. Otherwise he did a terrific job even in the pouring RAIN. Tech was professional so was were the sales reps. Very professional.

Brendon was very friendly and assertive in helping us pick out our package. Gave great, detailed information! Sierra was a great person to have in your home if you are nervous around people like we are! Friendly, does her job efficiently, and humble.

I applied online with a discount offered from Vivint company website in Phoenix. I talked next day to a supervisor when my online request was not answered. He said I would be getting a discount. I gave my debit card # but could not electronically sign. New account. No discount. Please fix.

Jared was a great sales rep. He explained Vivint to us & answered all our questions & concerns. He did not pressure us. He explained all our options & the costs. The installation team were very polite & again very helpful & explained everything so well. A great crew…. Good guys!

We are very happy with the knowledge and professionalism of our tech. His install was perfect. He explained how everything worked. He cleaned up after himself. Unfortunately, my sales rep was not honest with me about what I was getting and the cost. We ended up having to spend more money to get what we needed, and what at needed was what I told her in the first place. Then when I tried to get a hold of her to ask about the issue she texted and said she was on a call and didn’t bother to call me back.

My experience was seamless. I had no issues with our salesman or installation. They were friendly, respectful, kind, and very efficient. My husband and I are very pleased with everything and can’t wait to use this system. Thank you guys so much!

My technician was so friendly and informative of Vivint technology. He was able to answer all my questions and gave me better insight of how the devices should be set up based on his expertise which I appreciate so much. Kyle definitely deserves the recognition for all his hard work and I feel a lot safer at home knowing Vivint is there to keep me safe and secured.

Misquoted price and installer had no signage. Installer said no more than two signs would be sent and was told Vivint no longer had signs to put on the inside of windows. Now being told how many words I have to write to be heard. What a joke! Vivint should be embarrassed!

The units were installed quickly, but it’s wasn’t particularly good customer service. The system was installed and there was zero instruction on how to use the system. I have very little idea what I have or exactly how to use it. I was told my sales person would come back after it was installed and go over things and that didn’t happen. I asked the young man who installed the desktop unit for a longer cord, he put one in and it’s still too short. This is not the service I anticipated when I signed it on the dotted line. I was expecting above-average service and right now, I am not even sure what I have and what it will do. So I’ve paid this money and essentially all I know I have is fancy locks on my door and an expensive thermostat I can program from my phone. Do I feel confident that I have made a wise purchase? No. Then, on top of that, the batteries in my motion detectors need replacing in less than two weeks.

Never have I ever had a fantastic experience from start to finish when ordering something custom. The rep on the phone (Steele) was beyond great at explaining who guys are, and what services you offer that matches our needs. Amen. Justin was our technician, was very personable and professional! His customer service went above and beyond from what I know companies expect. This is the sole reason why I will have no problem telling friends and family about your company and WHY they should get services from you! Great guy and these are exactly the type of employees that you want to have representing the company! Nobody likes an employee who is grumpy and micromanages.

Our Seller Brandon and technician John were both great. Fast install and setup. The price is really affordable with all of the services we received including extra window sensors. So far so good. I would recommend to family and friends.

Our Tech was excellent. He walked the house verifying what we needed and didn’t need. He listened to changes that we needs to make and explained the keypad and app well. Very nice guy. We also had great customer service when our tech was unavoidably detained and late for the install. They explained the situation to our satisfaction. Glad we chose Vivint.

Zach worked very hard to setup our system. He was patient, thorough, competent and professional in instillation and tutorial of the Vivint system. We are glad we went with Vivint and feel safer already in our home. The price is a bit higher but the peace of mind is worth it.

I had a great experience with Vivint today. My installer Marlon was excellent and very knowledgeable. He was on time, and explained everything to me. I will definitely share my experience and recommend Vivint to my family and friends. Glad I made the switch from ADT to Vivint

Installation was hassle free and technician is very friendly. Technician walk me through the equipments thoroughly and kept me informed about all information I need to know. Mr. ** works very professionally. Me and my husband are happy and satisfied with the service that we received.

Far above average technician. Polite, purposeful, and competent. Reset cameras and their connections. Checked all sensors and contacts. Synched all to the console and walked me thru system operation in my language via console and cell phone app. Highly recommend!

Was very pleased with the efficiency of the agent and the punctuality given. I felt secure in the knowledge given by the agent, of the operation of the unit. Because I am a little electronically challenged because of my age, l appreciated the time given to set up my phone link.

The salesman brought in a technician very quickly. While that was impressive there was no communication about if that worked for our schedule or time. The technician stayed three hours and still did not finish at 9:00pm. We live in a home built in the 1930’s and your technician's training was too presumptuous and lacking in consideration. Things were being banged on, drilled, stapled, hung on places with historical significance or aged fragility. We would stop him and ask him to try to redirect him or have a conversation and his usual reply “this is where this should go”. His questions about preference came after he already installed a piece of hardware. There was little explanation or communication about what was happening. It felt very intrusive and disrespectful to our home.

We were impressed with Mike the installer for Vivint. He was courteous as well as knowledgeable about the product and the process. The process was timely and he explained each step. So far we would gladly recommend this company as well as Mike to all.

Fast, friendly and answered all my questions. Technician was in and out of the attic in my 2 story home in no time. He cleaned every area that he got in and out of, Explained to me all about the cameras, the garage door sensors and the front/ back sensors. Thanks Vivint, I would definitely recommend to my friends and family.