Vivint Reviews

Both Matt and the installation tech were very nice and informative. The process was smooth and everything went well. I feel confident that this home system will protect my family for years to come. I can breathe easy knowing we are safe.

Salesperson was very good.. So far very happy with my purchase... I will recommend this service to friends and family... The installation tech was very polite and quick to install. He was also very knowledgeable.. He showed me how to use and helped me set up for my kids to also use..

My salesperson and installer were both a great help. I appreciate everything they did for me. Gary was very helpful at laying out the prices for everything I wanted installed and my installer Ryan ** was quick and thorough.

The 2 man team that came was very fast, very professional and were very helpful with asking where I wanted cameras and equipment. They explained mobile app, how to use it and how it worked. Both techs were super helpful and hardworking. I was very Impressed. Cameras have great resolution and are quick to view on my mobile phone. Great job!

Everything was good. The salesperson talked fast and the tech came really late to install. The buy out was good but I didn't realize there was a six year contract with the company. Thank you for this experience. I look forward to working together to secure my home. Thank you.

They gave us the sales pitch and we had already look into so we knew we were going to go with them. However the install was not great. He pushed us to install late and said they would just be there an hour to install the basics and could come by the next evening to install cameras. That was not relayed to the technicians. They started the install at 10:30pm and finished at 2am. Not good business practice. Hopefully their actual service is better.

Both young men were very knowledgeable. They answered my questions and never made me feel uncomfortable. I recommend them highly. This was something I really needed and so glad they showed up. It is a big relief for my son to know I have this

I usually don't buy anything that anyone is selling but the rep Mr. ** was so very charming and convincing, I bought right in. He took so many measures to make sure it was within my price range and found me several discounts as well. He also had the tech (who was also outstanding) on site not only the same day but about 20 minutes after I signed up. I only got this system yesterday but so far it is amazing. The camera quality is great and the bells and whistles work exactly as explained. It is user friendly and so far I love it. Thanks Vivint!! I will be a customer for many yrs to come.

The salesman was very nice and informative and the tech was the same. To know that we have our home safe and protected means a lot. I would recommend the services to family and friends. Thank you so much for stopping by and offering Vivint to us!

Overall excellent experience. Technician was professional, knowledgeable and installed my system in a timely manner. I had a pleasant customer service experience from the beginning to the end. System works as expected and I am very satisfied with the product so far.

Updated on 08/20/2022: I have been on the phone with customer service every day since having this system installed. I have taken off of work twice and it is still not fully functioning. When I call technical support I am run through the same procedure each time Regardless of how many times I tell them I have already done this. Then each time I end up with the advice that I need a technician. The next available is 3 weeks out. Obviously that is unacceptable given the fact that the original reason for me installing the system is because I was broken into while I was in my home and need protection. After asking for a supervisor I am told “they are busy and to call back” with no time frame of which to do so. Then after arguing endlessly I am promised that I will get a call back.

These are amazing quality cameras. I love that they hold recordings for 10 days, I love that we can talk Through each of them, I love how much area they cover and how clear they are & the strobe light/whistle setting is comforting. So excited! Service was amazing and quick. Very friendly and taught me all I needed to know so I know how to work our new system.

Wifi concern addressed in lieu to have updates in 6 months to be called on fee will be charged. Initially not told this, but now I understand. So $49.00 fee I will expect in addition to paid in full system today.

Customer service sucks. We got half of our system installed 5/29, didn’t get the doorbell and water sensors installed until 7/28. This was after numerous calls to the company, messages to our technician, requesting to speak with a manager, and speaking to the manager for our area. We opted out of the thermostat at this point, due to the lack of effort to get everything else installed. The doorbell quit working less than 24 hours later. Here we are, 2 weeks since I began calling and it’s still not installed. They want to give me an appointment a month out. So, they’re wanting me to wait over 3 months for my equipment that I had purchased and started the installation on at the end of May, to be working properly. I have been told by the company over the several months having their service that I would receive calls back for numerous issues and never have received a call back.

My installer Larry was very pleasant and explained everything thoroughly. He made sure I I knew how to operate the system and was comfortable using it. I am glad I had the system installed. I feel safe and secure and using the system from my phone is an added advantage.

The consultant, Kristopher, was efficient, kind and made things easy when setting up services over the phone. Likewise, the tech expert, Jayland, who did the installation was equally as efficient, kind and ready to answer any question I had about the installation or equipment. Super fine service!

I am very pleased with the new security system! The installation, onboarding, and friendly service made for a very positive experience. I feel more secure in my home with this system. The installation was smooth and both technicians were extremely helpful in configuring a security system that works for my home.

Our Technicians were great!! They were fast and did a great job. Really happy with the service we received! They showed up on time and did an amazing job customizing the system for our safety and security needs. Would hope you get the same technicians as they made the experience.

The Salesperson was very knowledgeable and explained the system well. He was patient and answered our questions easily. He was friendly and helpful. The installer was very knowledgeable and worked tirelessly to perform the installation. He answered our questions, listened to our requests, and explained what he was doing and how the system works. Both were very kind, friendly and helpful. Thank you.

The sales didn't push for anything and gave what I believe is a good deal. Even though it was almost 11pm when they got to my place the installer was very fast with the install and wasn't very loud about it either. I'd recommend the service.

The tech was great, he got here effectively he said he would, confirmed the scope of work before beginning and found an issue with the work order that we resolved then got to work, knocked it out and cleaned up after. Definitely a good experience.

I feel so much safer now that I have a reliable system for protection - and in so many different ways. From knowing if an intruder breaks a window or even a door to enter my home; being alerted if there’s a fire in my home, and having the extra device that I can wear around my neck to summons help - it’s all wonderful.

Josh was very professional and friendly during the entire installation process. Josh explained all the equipment I was receiving and showed me how to properly use both the app and the alarm panel. I would recommend him to friends and family. Installation was very nice and looked very professional when completed.

All three of the Vivint employees who I met in person, during this process, were very professional and did a great job. I am not used to seeing such young workers; however, the employee who sold us the product and two employees who installed the product were very knowledgeable and confident in their work.

I’ve never owned a security system but I’m so glad I decided to finally get one. From what I’ve experienced I’m glad I finally got one. Arming it is so easy and I feel safe knowing that we can sleep easy with the security system protecting.

I am grateful I found Vivint security. The service representative 'listened' to what my concerns were for safety of my home, 'inside as well as outside'. We were able to put a package together that fitted exactly what I've been looking for. I even have the option to add additional equipment. Highly Recommend!!

I would totally recommend Vivint to anyone who feels the need to be secured. To be able to see my home from from my app wherever I go gives me so much peace of mind. Damion was great and was so informative and did everything he could to help me. Thank you for everything.

The entire experience was very good from the salesman to the installer. They explained everything very well and was very personal. I would certainly refer them and your company to everyone. The installer stayed even after he got through because my phone wasn’t downloading app and he waited till it had.

I spoke with a very help sales rep. He signed me up quickly and I received a relatively quick install date. The tech worked fast, he was very friendly and and very helpful. I am very happy with pricing and coverage provided.

Spencer was great in our initial sales call and Jesus was awesome for the install. We got rescheduled a couple times and it was very frustrating. Wasted a couple of days waiting because of “windows”. Very disappointed in scheduling. But overall satisfied with the final product.

Just want to say Henry the technician was just outstanding, very patient with our questions and concerns, professional and very friendly, we kept him as long as we needed it him and he was fine with that. I will definitely recommend Vivint to friends and family.

Technician showed up on time and got to work. He was very thorough and knowledgeable. Also was easy to accommodate any ideas I had. System works great so far, very impressed with the quality and technical abilities of the system.

The installer (JESSIE) was excellent with the greatest customer service I have seen in quite some time. He worked diligently and was informative during the process. He spoke very well and positive of the Vivint company and that was admirable.

This is our second home in which we've had a Vivint system installed. The techs were great again, as expected. They came in and did their work with no issues. What else can I say? If we move again, we'll call vivint again.

My installer, Bill, was on time, friendly, quick, and very knowledgeable. Went through all the features with me and made sure I was comfortable with the system before leaving. The system is really modern and easy to use. Love the ease of setting the thermostat, enabling of the alarm system and the camera.

Very happy with the service but HORRIFIED that there is not a book of directions. Please send me one ASAP! Installer was informative and fair. He installed everything quickly and efficiently. I have nothing more to say.

For one year Vivint has overcharged me for the security system in my installed in my home. I did not have any knowledge of this until I called in to their office to move my service and found out from a representative and a supervisor that I had been overcharged for one year. I have called Vivint several times about the refund, which I was told that I would receive within 24-48 hours, in the amount of $971.40, and I keep getting the runaround. Now Vivint wants to backpedal due the large refund amount. Vivint does not want to pay the refund and keeps giving excuses. Vivint has been the worst alarm company to work with. Vivint has very shady practices. I do not want anyone else to go through what I am currently going through with Vivint. This is awful.

I just wanted to say thanks for having such a great group of technicians. As a first time customer I'm very pleased with your services. My family feels very safe day or night. Thanks AJ and crew for making us feel like they cared for our safety, not just the money. Our cameras show excellent night and day vision. The motion vision is spot on.

I have been wanting to get a security system and I'm glad to have one now with the amenities I wanted. But I was told that I wouldn't be charged yesterday and I was charged for both accounts I opened which is frustrating.

Jeff, Hayden, and Lafet were awesome! Super helpful and answered all questions we had. Jeff set us up with everything we wanted and Hayden installed all of our products. Lafet showed us the solar portion. All of these gentleman were super helpful!

Nathan was very kind, friendly, and relatable. He answered all questions well and provided the right amount of information. Our interaction was very good, but I did have a little struggle understanding the contract terms. And, some things that we discussed were not put in writing!

Bailey was great! He made me feel at ease and confident in his ability to complete his job. He walked me through the entire process as he did it. As a customer it’s not always easy to let complete strangers in your home. I appreciate the fact that he didn’t smoke, vape, chew, bring a girlfriend, a pet, or stay on his cellphone with personal issues. Bailey came to work and worked is what he did.

I choose Vivint due to a one package and the technology are amazing. It’s a good deal and they have everything and shipper. Their technician are easy to talk with and easy to installation. Now I feel safe and not worried because I can check my house even I’m not in the house. Thank you Vivint.

Vivint Rep showed up at 430 and after presentation and agreed to services in 30 minutes tech showed up and was super friendly and Fast. From start of presentation to finish everything was done in under 3 hours. Mind blowing. Time will tell and see how Vivint customer service and equipment will go but so far happy..

Our technician was a pleasure. He was competent, informative, efficient installer and a very affable gentleman. His equipment recommendations were based in solid experience and never felt we were being over sold. His training on use of instruments was clear and very helpful.

I’m very pleased with the quality of service and knowledge of the rep and tech that did my install. Install was less than two hours. The tech Joe help me understand the equipment and use it on my phone. Very simple to use and all the equipment came with Wi-Fi extenders (the previous company I used did not).

Your representatives were all so great and friendly. Awesome attitude. Very knowledgeable and extremely helpful. The techs were prompt and very fast. They went over how to use the equipment thoroughly. They also cleaned up behind themselves. Which is very nice. Thank you Vivint for allowing us to have peace of mind in our home...

Everyone involved with our installation was pleasant, knowledgeable and responsible to our questions. The installer was very helpful at making sure our cameras were placed at optimal positions despite the challenges presented. Overall it was a positive experience for me and my wife.

Very happy with the service. Install was done in a professional manner. All equipment was placed where we asked and system was explained thoroughly. System features are very hi tech too.. We look forward to many years of working with this company. Thank you!

The tech was very knowledgeable & patient when answering our questions. He explained how to use the system clearly. He worked quickly and cleaned up any messes he made. The package we were having installed included sensors but because there was a previous system here he gave us an extra key fob in exchange.

The installer was on time, clean and professional. He saw that I had new carpet that he would be walking on and got shoe covers from his truck and put them on without being asked. He was helpful and explained how the system worked and how to use the system.

They were good to work with, fair price, excellent cameras with a wide view. When you zoom in it's still clear. Also, the lights and strobe lights underneath the camera are awesome. The lights will "follow you" across the yard, and start whistling at you if you don't leave! Installers were top notch, explained everything, including the mobile app, it works good, easy to navigate....

My sales associate Brad, was both professional and friendly, provided detailed information to meet my needs. My installation associate Dustin, was professional, friendly and did a great job. Very pleased with the decision you use Vivint. I would definitely recommend this company.

The Vivint technician was very professional, kind, and took the time to answer all of my many questions. Trevor was a great representative of Vivint. The system that was installed is very easy to use, and works well. The phone application makes things very convenient.

Sales rep was great. I know going through this route is going to cost more but the system is easy and the service is great. The install tech was friendly and helpful with all of my questions. We couldn’t get the nest to work but he did put in an extra effort to try.

This is the second house I've had with Vivint and prefer it over friends that have ADT systems. The installer Paul was a really nice guy. He was helpful in choosing the best install locations to catch the most of what I wanted to be able to see. He also did a really good just at keeping the install clean and any wires hidden.

Great customer service. Technician very polite and professional. Everything explained thoroughly from beginning to end. Reviewed financing procedure and walked through completing necessary forms. Greatly appreciated him wearing a mask when distance could not be maintained. Technician also mindful in cleaning up and placing things back in order.

Had system installed. Salesman and tech were very helpful and professional. Explained how the system worked and walked me through how everything works very well. Installation went very smoothly. In all I think that I will be very pleased the cameras are super cool and can't wait. Thank you!

Second install in my 2nd home without 2 months. In multiple states. Yes I would recommend family & friends. I love all of the personnel from the Vivint customer service to the technicians. I plan on having Vivint in all of my homes.

Quick and easy. Installation was quick and didn't take long. Operation and demonstration was quick... The cover was left off of the doorbell chime but my husband put it back. Everything works with very little effort. I like having only one of to use and the ability to ARB and disarm using my phone.

Bridger was great and attentive and answered every question we had. Very personable as well. We didn’t realize that the service for the installation was so quick. Waited about 30 mins and there was someone here ready to install. The next person who came to install was professional and did a great job as well. We learned about this company from bridger who knocked on our door. I’m glad it we got it, as it gives me peace of mind.

The tech that came and serviced the installation Is AMAZING!!! Truly made the whole experience very comfortable and easy. I am recommending him to my family and friends. His professionalism and calmness was 100% true customer service. I’m very pleased with the whole experience! Thank you so much.

The Vivint technician was professional and informative and took time to explain the process in detail. The system was easily installed and was easy to use as well as the app. It was a great experience overall and I would highly recommend the service.

The install was quick and easy. The system seems easy to use. My only complaint is that the technician wasn’t supplied with all the equipment needed for a complete install. At the least, a heads up that equipment would be mailed separately would have been appreciated.

The communication between the solar and security people is not good because we got the system with our solar and the package that they showed us was not correct for when they come to install and I feel if they are doing free system that the customer is able to choose what they need instead of picking a package and we couldn't.

Shane was very friendly, and a hard working and very good at explaining our new home security system to us! He was very thorough and helpful! I love how clear the picture is with the video cameras and feel very happy with our new system!

I am very pleased with the service and knowledge of the technician who installed my system. He was prompt, accurate, and knowledgeable of his job, and gave me the utmost respect as a customer, made everything simple for me to understand. I feel I received the best service from the Vivint technician and will definitely enjoy my new system. Thank you.

Angelina took a great deal of time describing the product and options. And she asked whether we had any questions. Clean installation. Very pleasant representatives. We didn’t need to be present for the installation. Did testing after installation. Ensured proper function and described use.

Salesman and installers were very clean and professional. We had same day service. We were impressed with their problem solving skills for our house. They cleaned up their mess and stayed till the job was done. We were very satisfied with the installation and service.

I don’t recall his name but the man that installed our system was very helpful and kind. Vivint has made it extremely easy for me to get a security system and they made it fast too! Super easy to call and get ahold of, while the wait times are sometimes long it goes faster.

MJ did an excellent job. He worked here for 9 hours, answered all my questions! The system works well now. I have ADT for 10 years, compared with ADT, Vivint’s camera's more clear, and can record all the moving things.

The people came in a timely manner and did a great job. They listened to what I wanted and gave suggestions of weakness that should be covered leaving me with the choices which was great. Not pushing. If I had any questions I was able to contact them directly and gave me other places to contact as well. They made sure that I was happy with both the work as well as the service. I was surprised on how clear the camera was and how fast it responds to our smartphone as well the main connection.

Had 2 prior alarm companies before Vivint. Sales person was polite and answered all of my questions. Wasn’t pushy but answered my questions till I was satisfied. Work order was accurate upon tech arrival and price difference so we had to work that out. Installer did his job but left pieces of cable out, my ladder outside, and I cleaned the dust from drilling. Wasn’t seamless but in the end it all got done.

Great customer service and very friendly. Would totally recommend friends and family to Vivint. Equipment was installed right away and everything was explained thoroughly. Rep was very transparent about financing and answered all my questions. Made the entire process very painless!

Both the salesman and technician were great! I was walked through the process and all questions were answered thoroughly. I was reluctant at first but because of their knowledge I feel I made the right choice in choosing Vivint! I was provided with excellent resources.

My installers were very professional and technically savvy. They answered all my questions and explained the details of my purchase in clear and concise terms. I look forward to many years of happiness and security with my new system. Thank you.

Everything was great. The Technician was amazing. He knew his stuff! He was Very friendly and respectful big time!!! He was Very neat and clean also big time! The system seems to be everything we was looking for. I would recommend this to a friend 100%.

We really enjoyed meeting with the sales manager, Ahren, and technician, Damian. Both did a wonderful job! I would highly recommend them. They were professional, friendly, and knowledgeable. We are looking forward to using our security system and hope that it does the job.

The rep was very professional and so was the man that installed my system. The cameras are wonderful and main panel as well as the app for your phone. They are so easy to use to see the cameras. Would recommend them to anyone.

Shane did an excellent job explaining EVERYTHING before starting, verifying things along the way, & showing me how everything worked after completing the install. Thank you Shane! Shane was polite, professional and on time. I am very satisfied & feel safer already

Both the representative and the installation team were kind and helpful. We appreciate everything they did. They were kind and provided quick service. I would recommend this company to anyone looking for security! We really like our system so far. It is affordable and worth it. I feel much more secure in my home.

Sales/marketing person was polite and able to answer all questions. The installation was timely and the installer very nice and worked rapidly. He was also knowledgeable about the system and company. He was able to confirm the information given by the sales/marketing person.

The Seller and Technical were very polite. All the installation were doing very well. He explained everything and he answered all the questions that we had. Really it was an excellent decision to get your service. The seller was very persistent, he come back the day and time that I tell him at what time my husband going to be home.

STAY AWAY FROM VIVINT AS THIS company's billing department is TERRIBLE!!! I tried to pay off some purchased equipment, and I called three times, and they kept saying they couldn't do it as only the back office can write a balance. It haves been there for weeks and four phone calls, and I am still waiting. The problem is that their billing team is not in the states as they try to cut costs wherever possible. If you buy an alarm from them, you will regret it because their customer service is horrible.

Installation was done! He was thorough, competent, and took great lengths to show me entire instillation! In addition he gave me a complete run through of the app and how it worked and the use of all the panels (3) and cameras! He is a six star!!!!

The sales rep & technicians were very knowledgeable & helpful & it was installed in a very efficient & timely manner. They also helped me with the app on the phone & showed me how to navigate thru it all. I've only had it a couple of days, but so far I'm very pleased with how it works. The camera pictures are clear & easy to view.

Showed up earlier than his scheduled. After explaining everything and helping me decide where the best location would be he installed everything quickly. Even offered to return and install more units in the house if I changed my mind and wanted to add items. Highly recommend Vivint for your home security system.

We’re so very pleased with the security system we had installed. The tech, Kayla, was absolutely amazing…so knowledgeable, kind, and patient. She made it very easy to understand and was very efficient with her time here. I would highly recommend this company and this tech.

John was absolutely amazing! He was so respectful and explained everything. Just for his customer service I’m so happy I chose this company. If he could get a raise I would 100% support that. This is a great investment. Thank you John so all your help.

The installation went smooth and the technician was very professional and explained how it all worked. Had a nest, and myQ garage system link installed and The equipment is working together very nicely. Easy to work. I’m pretty satisfied with this service so far.

I was very much approved of the service that took place today and gives the tech a 10 for his work and ethics. I appreciate the type of system that is installed. Comparing this to my old system it's between night and day.

Thanks for being so patient. I know we had so many issues one after the other but we got through it and you did everything above and beyond to get my work order done!!! I will look forward to hopefully have her do any future work orders for upgrades!

Great service provider by the young man that came out and installed our security system. Give him five stars. Would recommend them to my family and friends and coworkers. I received two outdoor cameras, two door sensors and a window sensor.

I want to give a 10 Giancarlo, who did an excellent job in installing and explaining everything to me. Was friendly, courteous with my children and went above and beyond. By far the best experience. I am happy with the experience.

Today Vivint installed system at my home. The installer is professional and efficient. And demo was very clear. I also love the UX of Vivint system, it is simple and easy to use. I would recommend it in case you are looking for security system.

Great customer service skills. He explained the whole packet. He made sure I understood what I was getting. He answered each and every question I had. I am so thankful for the technician that y'all sent out. He was very helpful.

The Vivint representative that installed my security system was amazing. He took the time to show me all the ins and outs of how it works and made sure I knew how to use the app and devices. Very professional.

Quick installation, thorough and informative sales process and very professional. So far, very happy with the service! Glad to have the equipment we have and the team worked diligently to ensure our satisfaction as well as stayed late to complete installation!

Educating me, as a new customer, was smooth. I definitely appreciate the information I was provided. Also, being provided the technician’s contact information gave me another layer of confidence if questions arise. Vivint should recognize these men for their role as professionals and great representatives of Vivint.

Octavio was patient and professional and kept me informed of what was happening. I liked that Vivint could install me quickly. That made me feel safe. The system is easy to use, and has options to move from screen to screen easily.

We were very happy with our experience with Vivint. Sales representatives were informative and professional. Install was on schedule and answered all our questions. Install was neat and clean. We are looking forward to our peace of mind and security with our new system. Thanks Vivint!

The gentleman that installed the cameras was extremely friendly and knowledgeable. I’m not a technology person at all, so he was very helpful in explaining the whole process from start to end and how to work the panel and the app.

I am very pleased with installation and sells young man. The system is wonderful. My only dislike is finance charge and how it is done. I feel it is much too costly for senior citizen that had ADT for 15 years never late. I have 30 days still feel something more can be done. I could be perfect spokesperson. Thank you. System is great. I felt very safe last night .

The installer was very polite and professional. The sensor on the front door is causing the door to jam. The system doesn't work with my alexa [although I was told it would]. The door lock does not work from the application and I will be canceling service today.

My products were installed 2 days ago and I am very pleased with the service. I had a small glitch with my doorbell but, customer service assisted me with the issue right away. I really love the deter effect most of all.

Wonderful Experience installer was right on time extremely knowledgeable got all of my security system and compatible technical accessories working and showed me how to use them before he left, Which was no small feat as he had explain a lot to me sometimes more than once. The systems been running for 48 hours with no issues so far and I am not expecting anything to go wrong at any point. I couldn’t be more satisfied.

Brandon the tech was very helpful and kept me informed. I appreciate all of his knowledge, my father owned a security company in New Orleans and I worked for him when I came home during my college years. So, understall the process, just not the new technology.

Upon receiving the knock on the door by young man named Markus, I realized that I was about to be brought to a whole new idea of learning and experiencing home security on a very beneficial scale and as it is the colleagues of Markus, Jake and Josh who arrived here on this day of August the 10th, brought me to a sense of being comfortable as well as understanding that the moments of investing in home security, even if it means more than usual, is by far one of the best investments I can have in a new home purchase! I'm very satisfied with what they have brought to the table in regards to my own knowledge and what it is that I need to continue to be engaging with and I will say that Vivent is by far the BEST technology out here for home security!!! Thank you much for everything! Bruce D from Colorado Springs, Colorado...

Vivint set up a new account on an existing system on single family home. They also replaced a camera and added 2 motion detectors. They arrived on time, were very professional, friendly and courteous and helped answer all our questions. Would highly recommend.

Excellent customer service, great install tech. The tech, Ryan, was awesome. Very knowledgeable guy and didn't feel like I was a hassle with my questions. He even walked me through setup on another piece of equipment even though he didn't have to. I would definitely recommend them.

Keith was amazing!! He explained everything to our understanding & answered all of our questions. He was thorough & efficient. He was on time also & had corresponded with us before the arrival. He even went over the order to make sure what we ordered was what we actually wanted.

Jazzmin was very nice and very patient with me. She made sure I was knowledgeable to everything I needed to know. And she spoke well. Some people you have to ask to repeat. I like that this company make them wear uniforms. Very professional. I’m please with everything

Had a excellent experience with The sales man, he was very helpful with getting me exactly what I needed without the extra I didn’t. The install team was very pleasant to be around, also very helpful with any questions. We quickly became friends.

Just got alarm installed, Tech was great, knew exactly what he was doing, went over everything with me when he was done and made sure I knew everything and was satisfied, he also cleaned up after his self after he drilled!

It was good assistance. He led me to activate it very well & explained details with patients. He also transferred to technical support for door sensors. I found that the doors need replace sensors. I'll let you know when I get the package if I need your technician. Thank you, guys.

The Vivint rep was very personable, open to helping personalize our best fit and he did not push the "unnecessary" accessories. Once all the agreements were signed he scheduled the technician to come out and install. Within the next hour the tech had already arrived and was installing the equipment.

Jorge was great. He was friendly, knowledgeable, clean and explained everything in detail. Will refer! We took his card to pass it out to others. He shared recommendations and walked us through every process. I may switch my other home to Vivint.

He was very polite. Explained every thing so I could understand. I give him a very high rating. The tech was also very polite and did a great job installing it all and explaining along the way. They both did great.

Salesman was very respectful and explained everything to me. Installer was also very nice and respectful. Got install done fairly quickly had a little trouble hooking to my Wi-Fi but my router is old so he had to put a piece on it. Was very nice and respectful.

Very pleased with the installation and salesman. The only issue is we thought we were getting full home automation garage included but found out after installation that our opener is too new and would not work with the system so I will not be able to use that feature.

Got to installation same day. Working until rain storm stopped them. Will return today to finish job. They worked hard to finish. Stayed till after 9pm. Cleaned up after themselves. And were mindful of my property. Will recommend to my friends and family.

They were very nice and the equipment works good. They explained how everything worked and what to do if it didn't work. Then came back the next day to make sure I knew how to work everything. They gave phone number to call if I needed help.

It was quick, easy and both the rep and tech were polite, informative and very respectful. The products were quick and easy to install which was convenient. The whole experience gave me peace of mind when it comes to my family's safety and our property.

I did my entire setup over the phone. The technician gave me instructions step by step. It was easy to follow and the app works great! I’m also loving the quality of the cameras. This is definitely the way to go.

Spencer installer accurate, efficient, and efficient. Equipment and basic program user friendly, the basic system model no add-ons of equipment. Cameras to expand security coverage expensive along with extra door exit sensors beyond 2. User friendly on arm and disarm alarms. Free for 3 years.

Great professional service, job was done accurate and properly. Just the way I wanted to be done. Also guys were very respectful at home. Also explained the use of the system. Very happy with service. Will definitely recommend. Vivint has done a great job for previous friends of the family I know and has been great thus far.

Excellent service at a even better price. Micheal was great. Nice camera and sensors. I had service for home and now I have business service. I can from everything on my smartphone. The app is super easy to use. I will recommend service to all my friends.

The technician did not do a good job. He left my back camera not working properly, my back door sensor not connected, my motion detector not connected. I called Vivint support like 10 times. Nobody was able to help me. They couldn’t send a technician to fix the problem. It was installed 8/5/22 and it’s 8/9/22 and still no courtesy call back.

Chris was excellent. He was very knowledgeable, detailed and patient. He gave examples and showed me how to troubleshoot. He did a full walk-through of all installations and gave ideas for future additions. He even provided cost savings ideas concerning homeowners and auto insurance.

My service experience with Vivint was nothing short of amazing. It was installed very fast, the instructions on how to operate the equipment was thorough, and the process was smooth. I’ll be recommending Vivint to others as well to spread the word on how good their services are.

Vivint was quick to come out and set up services. During the process they upsold us on replacing the fire alarms and installing several sensors which at the time I thought was a good idea. I was also told that there would be no contract required and if we wanted to cancel at any time, we would have to pay off the balance of the equipment.

Installer was great. We had an existing system from the previous homeowner. We knew nothing about the system. Installer replaced batteries, updated software, etc, and the system works great. Installed wore shoe coverings to keep from tracking in dirt, which was a nice touch.

Nolan my sales rep was so respectful and a wonderful person just to talk with. My installer was also very respectful and professional. I would not have a problem recommending them are the company. I love the system. It’s easy to use.

Salesman very knowledgeable. Installer was very helpful on setup and installation of system. Cleaned up great and was very polite. Couldn't believe they came out so late to install system. Salesman coming by next day to help setup smart TV to system also.

The time to explain. He was very professional and Brian even set up a appt the same day. Paul came out and installed the new security system. He was very helpful and polite and answered all my questions and even help us set it up on our phones and make sure everything works properly before he left. Thank you Vivint team.

The installer was very polite, and proficient, he stayed with the job till it was finished. He did a very good job. The tech explained things and was very patient with us as we are not tech savvy.. Thanks again.

It's hard to say enough good things about the people who work for this company. From our sales person Jack ** to the very nice installers that were here you just can't get better service. They put it in same day. They explained everything great. If we had any questions they would answer it. The quality of the products are great. I even got a brand new product that went with my outdoor camera. This company I would recommend to anyone. When you get quality products and great people to help you with understanding everything there isn't anything else to say. Keep up the good work. Thanks.

Your sales rep has a bright future in sales. He is very personable and knowledgable about your products. He is the only reason I became interested. He sold me on the products you have. Great job. He did a great job of explaining it all.

The customer service that we receive from your associates was Excellent! They provided us good information and gave us the equipment that we need it I'll be in my family to be safe. We will always recommend Vivint to anyone who looking for security service for their home or business, thank you so much!

I am so happy with my new Vivint security system. Rose the agent that helped me with choosing my cameras was excellent and Marion the installer was awesome. Helped us learn how to use the security system. Very very satisfied with my new Vivint security system.

Our salesperson and installer were both helpful and friendly. The equipment is operating as described. So far so good. The cameras have great resolution and the sounds heard spoken are very clear and loud. Very easy to operate and the app is also very easy to use. We even received a nice sign for our front yard.

Even though I was not quite sure about signing up with Vivint, my technician not only explained to me the benefits, He was very thorough and professional. By the end of the installation process I was very glad that I took this step. I would highly recommend him to anyone.

Jorge ** was very professional. He explained to me in detail about every security system we purchased. He installed all the items quick and very clean. I will be for sure letting my friends and family know what great service and help the company and Jorge is.

I scheduled the appt Sunday evening for a Wednesday install! Great experience all around—great service on Sunday evening initial contact. Excellent products and recommendations from Angel. The Permian Basin is under-served in so many ways. Very grateful to have topnotch service!

Very professional, both the salesman and the installer. The installer was very meticulous and accommodating to where I wanted the most protection in my home. The salesman was very thorough in explaining the details of the product and the financial arrangements.

The sales rep and installer were very courteous and efficient. My door lock isn't working correctly but they fixed in no time. Install was the very same day as the purchase. They taught to me to use it and it very user friendly.

Our Vivint installer Robert was very professional and knowledgeable on all of the equipment he was installing. After installing our requested equipment. He diligently went over each piece of equipment with my wife and I and how to use all of the equipment. I am very satisfied with our installer and the equipment that was installed.

John did a great job. I’m glad that he installed my Vivint security system. He explained everything to me and was very patient and informative. He was very friendly and knowledgeable about the product and I appreciated that very much.

Good service and install. I would definitely recommend to a friend or colleague. The only thing that bummed me was that our garage door is too old to use with the system. I also wasn’t prepared to permanently surrender electric outlets…

Only giving two stars because there was so much miscommunication at the beginning. It took them over two weeks to have a technician come and install the cameras. The cameras were just plugged in and left. Not mounted to my liking.

My father answered the door. I came down. He was bringing things in. I didn't know the name. I asked him what his name was. He told me. I was about to put my dogs up before I could do that. He says, "You need to put the dogs up because I'm not trying to get bit." The tech was rude and rushing me. It was a mix up with the account information. Wasn't my fault but he said he can't do anything with that info. I had to call the rep Marco to try to get some type of resolution. It was a lot of back and forth with the rep and tech regarding my account. I had some issues with adding my wifi. The tech was not professional and customer service is lacking.

Cody, an amazingly awesome representative and representation of your company! I knew what I desired. Had no clue what I needed. Cody, was patient, thorough and very clear. Would stop and answer whatever questions I had. I only continued because of his professionalism and expertise! I am a longtime ADT customer. I made the switch because of his assistance.

The sales pitch went well, Robert was very knowledgeable. I Just wish that he would have been more Upfront on price of equipment!! Itemized statement!!!! Install was great. Steve is a complete professional!!!! Very helpful in his explanation of the system, and any and all questions we had for him..

Alarm system install, technician arrived and explained all before getting started. He was very professional and thorough and spent time to answer all questions clearly. I would recommend this company to friends and family, I was very impressed on the whole process from beginning to start. All went smooth.

We haven’t even had the service for one day yet, maybe it’s great but our issue is that the sales guy was so pushy. Even after we said “not today” (we needed more time to talk and decide), he came back late at night, hassled us until we finally said yes. He said installation would be quick and they wouldn’t be in our way. They were in our bedroom, our closet, our kitchen (while we’re trying to put our kids to sleep and cook dinner). They were in our home until 10pm. All because HE wanted to meet his numbers. Not to mention the reviews on App Store are horrible, so it all feels like a forced mistake.

I love the service itself, but neither the sales person nor the installer followed up with us as promised! It’s all about the sale for them. App not working correctly after only 1 week and can’t play back videos. If someone were to want my recommendation, I can’t give a good one due to poor customer service. Sales guy said we’d get a free trial, but never have us details. We asked for all the details of the sale & never got it.

We highly recommend Vivint for their professionalism, fast and free installation, excellent customer service, and easy-to-use security system. Our technicians, Brandon and MJ, were very efficient, knowledgeable, and went above and beyond to care for us. We are very happy customers. Thank you!

When advertising be clear and specific about the video quality. Your rep insisted on these cameras being 4K but failed to inform me that the camera only offers UP TO 1080p live streaming and recording. Even your website says “A 4K HD sensor delivers up to 1080p live streaming and recording,”. Because your rep failed to be clear about this, I was expecting 4K resolution not 1080p. It was the main reason I decided to purchase. When I texted him to express my concern he insisted that the cameras recorded in 4K resolution. They don’t. Again, even your website states that fact. He even came back to see it for himself and instead suggested my mobile device might not be compatible with 4K.

Alarm system is easy to set up. Steps are simple and easy to follow. Has everything you need to install. Also customer service is readily available and quite helpful. Arming and disarming is super easy as well. Can’t wait to add more devices.

He was great very knowledgeable answered all our questions & was not pushy. He was attentive to where I wanted the cameras & went over the things I was a little confused on. He was good to explain everything to our family what we could expect & how it works. Went over the thermostat, which I loved that will be so useful. And the keyless entry on the front door.. amazing! I’m very satisfied with the experience.

They did a great job. The tech Basil was great, flexible and knowledgeable. He was able install everything nicely and taught me all about the system. I give them 5 stars for the install. I would recommend Vivint for home install to anyone.

Tyler was great and very convincing! I’m sure if it wasn’t him that knocked on our door we probably wouldn’t have gotten the Vivint lol. So thank you Tyler! And I’m so excited to see how this goes, I definitely feel more safe now!