Vivint Reviews

Timothy ** our expert technician is top notch. His commitment to customer service is high level plus+++. Tim makes all the difference. My family and I were absolutely impressed with our installation/activation process, all expertly, professionally handled by Timothy **. Tim is a pleasure to work with. He answered all of our questions. He is patient, friendly, and an excellent communicator. He knows the product, provided all options, explained the process clearly and his technical expertise is obvious. The entire process was painless. He covered all the bases. At end Tim made sure everything worked perfectly and all our questions were answered. We are definitely happy customers, thanks to Timothy **!

The installation was quick and the system was explained very well by the technician. I had no questions due to how simple and effective the system is. The technician was also very patient when it came to clarifying information on my account.

Security System is great! Easy process and the authorized Dealer did a great job explaining in detail about the system. What sold me on the security system was that it's cellular base and not WiFi. The system is still on for 48 hours if the power goes out.

The agents were very courteous and professional. The technician was efficient and respectful. They all asked us many times if we understood or had question about the system. We look forward to using the system.

Jacob did an amazing job setting up our system. He was very thorough and kept our home clean. This kind of service is rarely seen nowadays. Much appreciated and highly recommend. Keep up the great work! Made the change to Vivint from ADT because I was getting ripped off for ancient technology.

Set up, so far, was fast and easy. The salesperson, Charles, was very informative and helpful. The installer arrived the same day and went to work. He could not finish because of missing supplies. He’ll be back to finish today.

Dillan the sales rep was great. Mike came, installed the same day and both were knowledgeable and made the process easy. Was glad to be able to upgrade my doorbell, deadbolt and outdoor camera. I was glad for the chance to switch to Vivint.

The sales and installation went smoother than I anticipated. They answered all my questions and I felt very good about the entire procedure. I am pleased with the outcome. I would recommend Vivint to all my family and friends. The quality on the videos are excellent and the sound is great. I appreciate the attention to detail they have taken.

Great product with a great technician. The security system is top notch and is easy to understand. The technician came with enough equipment to accommodate all my needs at the time of appointment and was able to answer all question live in person. The technician was willing to help and problem solve and help facilitate all needs while maintaining a excellent customer service. I would recommend this service to anyone!

WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER BEEN A PART OF. We were sold a smart home package (by John **) that ended up coming with much more than we truly needed and at a rate we weren’t thrilled about. When we reached back out to the sales rep with the signed NOCs before the cancellation period, he called us back all but begging us not to cancel, saying that he could extend our trial period and have someone de-install the equipment we didn’t want for a reduced rate. When I asked what the new rate would be, he told me he wouldn’t know and that I would have to call their corporate number to find out. When I called their corporate number, they confirm what I want removed then tell me I have to talk with the sales rep for the rate.

Very professional. Very thorough. He was very thoughtful in equipment placement and convenience. Very helpful. He was quick and worked very cleanly. I have had surgery recently and he did everything he could to prevent me from getting up and down constantly. He brought equipment to me where possible and did not need me to move anything out of the way. Great experience.

Both guys were very professional and thorough with their presentation and installation. They both answered any questions that we had. The installer was very nice and cleaned up after he was through. He left all of the old equipment in a neat file for us.

Both the salesman and installer were nice and knowledgeable. They were very thorough and helpful with all our questions. We were able to reach them without issues. I would recommend Vivant to anyone who needs security. I appreciate the time they took to install and explain how the system works.

The Installer arrived promptly at 8am and started working on the new system. He covered everything that was to be installed. We had a few hiccups but I'm not going to hold it against him. However, the process was long and the system didn't want to work, again not his fault. Once everything was installed, he went over everything with me. Overall, I'm happy with the system. The Installer was friendly, professional and definitely patient. I would recommend family and friends.

Garth went above and beyond to make sure I got the package I needed for my new apartment. I had considered Vivint in the past but never went through with it until Garth helped me see the value that I was going to receive!

It’s so good to have an integrated security and cooling/heating system control on a panel and app. The install was quick and the orientation session thorough. Seeing doorbell camera captures on panel, app or iWatch in real time and being able to communicate with visitors is awesome. Overall, a great system.

Technician was prompt and very thorough in his explanation. He was professional and courteous. I feel much safer with my cameras installed. The payment plan was easy to sign up for and understand. Very happy, will be recommending friends to use Vivant.

Hard worker and got the job done as soon as he could, was on time, didn't complain or anything. I would recommend him to anyone and wish more tech would have a positive attitude like he does when it come to their job

It was a easy process with a great product. And awesome customer service. And the great thing about this is they walk you through every step of the way. So with that being said, I would recommend anyone who looking for a good camera company go to Vivint.

Kayden was amazing at explaining how the technology has advanced and how things have changed to improve customer experience. Mike our tech was very fast and very polite. He explained how all the equipment worked and made sure we understood everything before he left. Great experience on both sides.

Just had the system installed today. So far so good. I will come back in the next few weeks for an honest update l review. Keeping my fingers crossed. Hopefully I’ll love the new system. Previously a Reliant customer and wasn’t completely satisfied with their services.

I could not be more pleased with the customer service and the time spent by the representative I talked to. I was on the phone for an extended amount of time. Had additional questions and he was nothing but polite and helpful the whole time.

The technician was very knowledgeable and quite friendly. John was patient when explaining the system to me and my family. John showed us how to use the different features of the system. John didn't leave until all our questions were answered and we felt comfortable using the system.

Our service tech knew the products well, was informative and very friendly. If the rest of Vivint services are like the Install process, we will be very satisfied! We purchased two add-ons- the smart door lock for front door and 24 hour recording, due to service techs knowledge and explanation of those add-ons. My family uses Vivint (two additional households) and I will be recommending Vivint to anyone that I can!

J was very knowledgeable and helpful with setting me up on the app and installing all the equipment that I asked for. You can tell he has been doing this for a long time because he likes what he does.

Great installation, very professional and the process was simple for me and my wife to do. They gave us many tips so that we can use the alarm a lot easier starting out. The price still seems high. I hope that we can get a discount on our home owners insurance to save some money.

I had an Vivint Security Systems installed in my home today. The Tech was on time. He demonstrated and explained all the details that was taken place as he was working. He was also very knowledgeable of the documentation I had to sign. And he was respectful of my home, and me and wife....I would highly recommend Robert if you're interested in purchasing a Security Systems. Good job Robert!

It was a great experience with the installer Harold. He was real professional and explained everything about this system! Very fast, reliable & great personality! Thanks Harold. You're the Best!! Heard about this Company a couple of years ago and I should have done it sooner, great updated cameras, monitor, ring bell, etc.. Thanks again.

My tech was amazing! Very knowledgeable. Clean installation. Great walk through of apps and services. Highly recommended! Hunter was extremely professional. He cleaned up everything and provided me with the information I needed to use the apps and the wall panel.

Our installer was very professional and did a great job. The purchase was simple and we are very happy and excited to have our home protected. I would recommend Vivint to my friends and family. Thank you for a great experience.

Our overall experience has been great. Spencer made the purchase easy and awesome. He was very knowledgeable and kind on the phone. Jorge and Ken did an amazing job with the installation. Very professional and made great recommendations on where we would place our devices. They also made certain that we understood how everything works before they left for their next install. I highly recommended these 3 gentlemen.

Great service! Quick. Clean and efficient. Would definitely recommend to anyone. The installer made it a breeze and asked any questions he had and ensured it was all tailored to me. It is all very user friendly.

Shane was so nice. Took the time to explain everything to us thoroughly. The warranty is lifetime which is also great! They were able to install same day just a few hours after signing up. They were efficient and very polite.

Great customer service from the beginning with Lacey. She was very professional, quick and friendly as was the technician, Michael, my husband and I were very impressed by Michael. On his way he stopped to help another neighbor (who happened to have Vivint), a fire had started and he didn’t hesitate to help them!

We had it installed last night. After the tech left we went to set it and it shows doors open when they are not. Will not set. Contacted salesman and he is supposed to get back with us. Have 3 days to cancel.

Technician was very quick and didn't make a mess. He explained all the equipment and went over everything in detail with us. Showed us how to use the app and made sure the other techs did a nice job and correctly. I would refer to a friend for sure.

The technicians that came to my house to install the system were very patient showing me how to use the system correctly. They were very courteous. I was very well pleased. I would recommend them to others that need an alarm system.

I’m really excited with my alarm system and was very please with the sales person Rick and the tech that came out to install the system. Thank you both and great job on making me feel more secure in my home.

Dennis was amazing! He was VERY helpful throughout the whole installation process. Every question we had, he answered. He is very knowledgeable, friendly, and patient. He strived to make sure that we were happy with everything before he left. He was the best and would recommend him to anyone!

The salesman was very accommodating and explained the whole system very clearly. The technicians are also very skilled in installation technology and patiently explain to me how to use the APP. The only downside is that the price is too expensive.

Wonderful service and very professional. Andrew and his team was great and knowledgeable about the product. Very satisfied with this transaction for our home security. I assumed it was going to take long to install but it did not take as long as I thought.

Very pleased with the work of the installer. He was very professional and had a nice personality.. Made sure I knew how to work the key pad and system. He was on time and made sure everything was properly installed.

Ken installed my security system and he did an amazing job! He was communicative throughout the process and was very friendly. Installation was quick and efficient. VIVINT has products that matched perfectly with my modern home (touch screen equipment, camera, sensors, etc.). I had a great experience.

Kody was awesome. He worked well with us and got everything set up in our home we needed. Even got our garage door linked, which we couldn’t do with our old system. Much better equipment and system all together. We are much more pleased than we were with our old system.

Rene me was super informative and took the time to explain everything. He also insisted he cleaned up and left all previous equipment for us. He was training someone and was able to walk him step by step on the entire process. He did great installing my system.

Sharp and clear on description of system and how it functions. Good value for the amount of protection for me and my family. I believe I will be satisfied with the operation of the panel and sensors located with in my home….

The presentation and installation process went smooth. Both representatives were professional and highly knowledgeable. The security equipment is better than other previously owned. I'm glad to have made the switch in security systems. I can easily recommend it to any of my friends.

It was easy, and the installer was fantastic. He was able to help me in every area I had questions. I do believe you have a great product, and well trained people on the phone and in the field. Thank you for such a quick installation.

I'm so excited to have switch from ADT to Vivint Security. My installation specialist was friendly, extremely knowledgeable, and professional. He explained every piece of equipment installed and made sure I know what to do and who to call if I had questions or concerns.

Top notch professionalism from start to finish. The tech who installed the system was timely and professional. He made sure everything was installed properly and walked me through the ins and outs of the system. I would highly recommend Vivint to anyone looking to safeguard their home.

Tyler was great! Very professional in explaining the systems, the costs (or lack thereof) and the system functionality. He took his time; was polite to our kids, didn’t mind our dogs and cleaned up after his install. Highly recommend him!

Brandon, the sales representative, was very polite and friendly. He explained everything that Vivint can do for me clearly so that I can fully understand. Eric, the installation tech, was fast and friendly as well. He explained how to use the the control panel and mobile app thoroughly. I’m very happy with the service I received from Vivint. I just hope the cameras last for a while.

Awesome experience. The agent that came out was great. 10 out of 10. I would recommend to others. He knew his job role and did what he was supposed to do. Very professional. He explained everything so well. Great job!

Great job, very professional. System works well. Installer was quick and explained system. Sales team was courteous and explained options for each device and service. System works as defined. My wife feels much more secure. We recommend this nonlandline based service to anyone.

Thank you for all David ** help me, you have an experienced team work, they are able to help me doing excellent work at my place. This is my first experience buying a security system, never thought was so easy.

The technician was friendly And respectful, knew his job and did a good job for me. He showed up on time. He didn't explain the system to me And help me set it up on my phone. I recommend this company highly.

Chris did an exceptional job making sure everything was setup and properly working before he left. This has been a pain spot for my sister with the transfer but Chris made everyone happy today!! Leaving instructions and contact info was icing on the cake.

Had a great experience getting set up with Vivint yesterday. The customer rep Daniel was really knowledgeable and friendly. He had me set up for installation of the products I chose literally just a few minutes later. The installer Dang was really cool and efficient as well. Pretty happy with my purchase and the whole set up experience!

Z was great as a technician and was very informative about the equipment available to address my safety needs! She was also very friendly and personable during the 3 hours she spent at my home. She walked me through everything and made sure all of my questions were answered before she left. I'm a very satisfied customer!!!

Installer was very knowledgeable of how to best utilize our system, he gave clear instructions and he was definitely professional. Keep up with hiring great staff. Any friend in which is on need of this type service I will recommend your product

Luis, the installer for our Vivint home security system, was a great. Wonderful people skills and exactly the kind of person you pray gets sent out to have all the work done. Looks great and we appreciate his hard work!

Ken (sales) and Edgar (installer) were both very professional and thorough. I am very pleased with the service. I will continue to recommend Vivint for home security. I have been a Vivint customer since 2009 and 3 houses. Thank you for always providing great service

Travis was excellent, patient and understanding. He anticipated my questions and answered them all. His install was memorable as he was positive and provided me with additional products and options. He cleaned up after himself and showed me how to use the entire system.

Just had security system installed and it is great. The cameras are very clear and have more features than I anticipated. Jeremy was very professional and explained everything very thoroughly. Would definitely recommend if you’re in the market for a security system.

I haven't had a chance to play around with it yet being that it was just installed last night but I think I'm going to like it. The cameras have lots of bells and whistles and I the nest thermostat is very easy to operate!

We are thankful we switched to Vivint. It's user friendly, especially for my non-tech savvy self. The people we worked with were so helpful and walked us through the whole process from purchasing all the way to explaining every part of the panel and the app. We would definitely recommend Vivint!

Very good installation. The team came and provided excellent service with very low effort on my part. Everything was installed correctly this and they showed me how to set up the app effectively. Very happy. I’m not sure what else to say on this, other than I really like the system.

Package and promotion signed up for the platinum plus or the premium plus and did not receive everything that was in the package and was charged for some items and things that definitely was not disclosed to me nor in the advertisement that we're paying more than we thought.

Shane was absolutely amazing. Him and Anthony were so professional and quick. Shane took the time to explain everything to me and also did not mind my dog and cats going wild! He was so patient and kind with everything.

We signed up for Vivint security and within 10 minutes someone was there to install it for us. They were very fast and clean with their work. Everything looked great and the place was left just how it was before installation.

Dakota worked all day to install my security system. I initially bought more cameras than I needed. Dakota surveyed my property and set me up with exactly what I needed. I am 1600 miles away from home right now and I know which garage's door is open! I am already happy with it. I should have done it years ago!

It truly has been a great experience working with Vivint for my home security needs. Both my Sales Representative and Installation Technician were very professional, knowledgeable, and quick to respond to any questions or concerns I had. I am now fully confident that my home is secure regardless if I am home or not!

Customer Service was amazing. Security system was explained in detail. Appointment time was on point, all equipment installed was explained of its purpose. We were given the opportunity to ask questions or if there were concerns or confusion, all information was provided to us where we understood. It will take us some time to get familiar with the equipment. We are happy with the services.

This was the best home security install process I have ever experienced. Tech was on time, very informative and knew his business. Vivint is straightforward about their product. Install took about 4 hours arrival to departure and everything was detailed and explained to me.

The tech they sent out was great and very friendly. He explained everything I needed to know and was very helpful. The door lock that I received will be very helpful for me and my son and also help when I'm not at home. I feel way more protected with this system.

Good product and good service....Friendly and courteous staff. Vivint security system is well worth the time and money if you’re in the market for a home security system. Check them out. I think you’ll be surprised and will become a customer & member of the Vivint family.

Absolutely stellar service from the salesman to the installation guy, the sales manager was very helpful, kind and friendly, excellent customer service skills, the installation technician was very knowledgeable, he was kind and courteous, very polite, I was treated like a family member from both parties.

Sale and install was great, I would recommend this product and service to neighbors, family and friends. I will seek other Vivint products in the future due to such great service. The product works great so far. Thanks for stopping by our neighborhood and recommending this product.

Joe and Jay were both very helpful with getting our security system ordered and installed. Enjoyed working with both of them! Excellent customer service. Both were very knowledgeable and helpful with questions and a very personable and a pleasure to talk to.

John was our salesman & seemed to know his product well. He was able to answer each & every question we threw at him. Donny P was our installer. He was very Personable & conscientious regarding our install & instructions.

Great team! Definitely personable and make you comfortable while they’re in your home! They did a great job installing and cleaning their messes. :) Cody was our salesman and he did fantastic explaining everything. Daniel and his guys came to do my install the same night and got done quickly and efficiently!

Our installer was very professional. He knew his stuff. He went and replaced some of the sensors that didn’t work in a battery and somewhere that need a battery and he knew what he was doing and very professional. Very nice guy.

I had an amazing customer service experience with Vivint from the first inquiry call to installation. The system is so user friendly, but also gives me a 360 alarm experience. The team who handled my installation were professional and friendly, especially comparing to previous alarm companies and outreach (looking at you Brinks). If you are looking at an alarm company, give Vivint your full consideration.

Your salesman was or is very courtesy and as well as helpful. He is a very good young man and I hope he can go a long way in his business. God bless him. Really! Your installation man was courtesy but not so clean.

Dustin was great! He was Very professional and got our home system setup! He explained everything in regards to the equipment and how to use the system with ease. My family and I already feel safer in our home! I will definitely be recommending Vivint to others!

Everything was smooth. We have had a great experience with Vivint for the last couple yrs. We moved to Florida from Cincinnati and sold the system with our home, so it was a no brainer to once again install Vivint security. It’s a peace of mind.

The technician was very personable and professional. He arrived in a company marked vehicle along with a visible badge. He was knowledgeable about the product and did a great job of explaining everything. I have referred my mother, who is currently an ADT customer to Vivint.

Definitely great customer service! Very happy with the service they provided to our home. The staff Helped with all my questions about the new product. Highly recommended it to friends and family. Now, I feel more safe adding this system to the house

The person was on time this morning. Issues with removing side camera so called supervisor and just left it. Couldn’t patch 6 holes inside where panel was installed because not prepared with required patching material. Did not remove wiring from front camera. Very unhappy with the removal. Now I have to hire a handyman to patch holes and paint. Also have side camera removed and patch hole.

I had a Vivint Doorbell System installed in my house yesterday and I just want to say that Sydney, the technician was very thorough in the installation of the Vivint Doorbell System and she even cleaned up after herself. I was very pleased.

The technician was incredible and did an amazing job! He worked fast and efficiently and helped us figure out what we needed in the home. I am extremely pleased with the help that was provided and the system. I would definitely recommend Vivint services.

I’ve had Vivint for years now (initially inherited from prior owners) and just chose them for another home. The install process was informative, easy and their staff was very supportive and knew what the customer wanted (I didn’t feel like I was being sold on any extra equipment). They certainly show appreciation for a dedicated customers. I would recommend them to others.

My technician was awesome. He was helpful, knowledgeable, fast, competent and very neat and polite. I feel very comfortable with using my new system and the company I chose. I have never had a security system before and am happy I chose Vivint!

I love my doorbell and cameras, I don’t have to get out of bed at night to see who at my door knocking. I just press the bottom to talk. This is awesome. I love it. I can look on my phone and all angles of my home. I can even look back at past activity on my property for up to 30 days.

The customer service and technician were awesome! I called one day and technician was out the next day. He explained everything fully and I feel very comfortable with the system already. Highly recommended to anyone looking for home security! All my questions were answered.

Installer was professional and had everything installed in no time. I felt like had my best interest in mind and helped me determine what was best for our home. I would absolutely recommend Vivint to a friend. Considering other Smart Home products that I can have them come install.

Jasmine was very professional but also was friendly. She completed the job efficiently and timely. She represented the company well. Her instructions were easily understood and let us know that Customer Service is important to answer any questions as needed.

Seems like a good product, didn't get done, explanations done quite well. Received a better understanding from the installation guy than the sales guy. I hope the one product I signed up for gets removed as it wasn't explained well enough that it wouldn't work with my door lock. Financing was easy.

The installation tech was fantastic. He walked me through every part of my equipment and answered all my questions confidently. Even when he encountered hiccups other the installation (through no fault of his own), he went above and beyond to solve the problem and make sure everything worked correctly. I had a truly fantastic experience and my impression with Vivint is already a positive one.

I had a terrific experience with both the salesman and the installation technician. My salesman, Travis was professional and detailed and answered every question with precision. Aaron, my technician was experienced and took care of the details. I'm not easy to please as I expect the most for my time and money. These two delivered!

Such an amazing, patient person! He worked so well with dogs, kids and everything else going on in a busy afternoon. So kind, knowledgeable and helpful! He explained everything so well. Thank you Brian so much, you are the best!! Absolutely a stress free process.

When they came, no pressure on buying services. Very thorough about the entire system and finds what works for you and your family. Would definitely recommend to others. Very easy to use. Technician was here right afterwards and went through all the equipment. Made sure my husband and I were comfortable using it all.

The Technician that installed the system today was very kind and knowledgeable of all things concerning the equipment and services. The instructions on use of the equipment seems too easy to use. I hope to be pleased with my decision to join your company and use of your services.

The person that came to my house was very accurate and secure and what he was doing. He explained to me all of the paperwork before he started, asked all the right questions and I was very at ease with him. I think he lived in my neighborhood. I do enjoy the product at this time. Thank you very much for this information.

I don't have much to say beyond, excellent service, extremely professional, polite, very helpful, patient, thorough, neat and just an overall fantastic job by my Vivint technician today. He earned my business for life with his job today. I would definitely recommend based off of today.

The representative was so professional and friendly. He took his time, explained the Vivint Security System to us. We were so excited because we had been wanting to upgrade our system. This was the right time for us to upgrade… Thank you Vivint.

Freddie was great and very professional. He answered all my questions, and was very knowledgeable. I would certainly recommend Vivint to friends and family. He showed me all of the exciting features on the Vivint app along with the features on the touchpad.

I’m glad. I have access to my blind spot at my home without having to go outside and check what’s going on at night. I want the same service for my parents. Anxious to get started. My rep was very helpful and I enjoyed his visit. Hopefully my parents do too when we go to get their home serviced soon this week. Thanks for motivating me to getting your service for my home.

Very knowledgeable and helpful salesman and technician. Helped us find the home security package we had been looking for and installed same day! Install was very fast and easy with flexible scheduling and included a setup and tutorial of our system.

Everything was great! From getting help on the phone to set up how many cameras would be needed to the installation! Everyone was so friendly and kind, he didn’t even complain about my daughter following him around to figure out what he was doing. It was all-around amazing! Thank you!

I really liked the explanation that my salesperson gave me, it wanted me to buy instead of saying a hard no. The technician was great. He was able to explain everything to us and how the system works. Our security system was put up on the same day and was easy to use.

This is a con. Was not told that you have 3 days to return product and after 3 days the product is yours. After 30 days you cant change what you bought or downgrade. Also wasn't told that it was a loan and that you have to pay for equipment and the service for the next 5 years. So I'm in month 2 of a 5 yr loan with no option to back out. Salesman Joe ** seemed nice of course but lied and manipulated the whole process knowing that after 30 days there was nothing you can do. The call center will say they are calling him to verify but he isn't answering then low and behold you are past 30 days and they don't want to hear from you. It's a racket and I'm stuck with a so so system while these con artist take advantage of people. Its not right and its a horrible way to do business. If there was a ranking below 0 I would give it. Worse than a car salesman if one person reads this in Joe **'s area close the door on his face and go to anchor security system.

Everything was very professional. The person who installed my system was extremely nice and he explained everything to me from beginning to end! Everything is so easy to use. I am so satisfied with the results and happy I chose Vivint!

Most likely will be canceling because I feel that I’m being lied to!! I can’t even get in touch with the loyalty department. Salesman are telling the truth. Just concerned if you all will buy out my contract with ADT? And will I get a 30-day trial period with you all instead of 3 day like I was promised by salesman?

Worst experience w security company & I've dealt w many. I actually like Vivint products & was eager to install into my newly constructed home. It was a larger order- doorbell, 8 outdoor cameras 3-4 indoor cameras, 11 window sensors, 4 door sensors & misc additions. My home is in Florida and currently I'm in Georgia. So I explained this too thoroughly to Vivint scheduler and appointment was set up for Monday, 8/15/22. Vivint informed me that it was ~10hr job so make sure I was present. No one showed. So I call Vivint explaining that we flew to Florida, rented a hotel (since home in final stages of construction) & rented a car to be there for this appointment.

My experience with Vivint thus far has been great. The product is easy to use but also customizable and is exactly what my family needs. The install experience was great. The technician, was hard working and friendly. He walked me through all the products and installed everything with good craftsmanship and was happy to answer any of my naive questions throughout the process.

Couldn’t say enough good things about Dell, the gentleman who set up our system. Professional, polite, knowledgeable, with a good sense of humor to boot. Did a great job for us and would recommend highly for anyone who is looking for a home security system.

The product is amazing. It’s easy to use and was quick to install. The team handled everything from install to setup. I feel much safer in my home now and can’t wait to use all the extra features that come with this company.

Sales rep Anthony ** and Technicians Mike ** and Roe are just great. Awesome communication, great service, easy to work with. I am very pleased with the whole transaction. I would highly recommend them, just fabulous/excellent experience. Thank you very much.

The rep and the tech crew that installed our system was very friendly and professional. The rep that sold us the system explained their services and answered our questions. The tech crew arrived within the hour and walked with us showing and asking about placement of cameras making sure we were fine with where they were going to install the cameras and angles we wanted. I liked that they didn't tell us what we needed but asked what we wanted.

First, we were pressured into service. Ken Y** (Sr. Regional manager) would not allow us to say no to the service so we decided to give it the trial run. He did not communicate with the installers of where the lights were supposed to be placed. Installers placed lights exactly where I instructed Ken we did not want them. We wanted the lights where our current lights are. After the lights were installed the installers said they could not touch our current lights because the lights were wired into the homes electrical outlet. Again, the communication was not there to inform us of any of that. The decision was made without consulting us.

Couldn’t be happier with the service we had from Vivint leading up to and especially including the installation of our system. Our technician was so helpful and worked all day to get everything installed and made sure we knew how to use it. He was there to answer every question (I had a lot) and was knowledgeable, patient, and kind.

The install was quick and clean. I appreciated their knowledge and courtesy. The system works great. The price met our budget. The convenience of having it all on my phone in an app makes it easy to use and awesome.

My experience dealing with your sales rep Jas was a wonderful experience. He answered all questions I had and explained all the equipment, packages and forms in great detail. Then Jason came the same night and had my system up and running in no time. He also was very informative with set up and what my system could and would do for me. Both young men had excellent customer service. I'm loving the system.

The installer was very good at what he did and was very professional! I enjoyed his services! I highly recommend a friend to switch over their security systems to Vivint! The service you will receive from them is worth it!

I had the best customer service experience. Spencer was kind and compassionate. He was thoroughly explained the function of each product as well as use. He is an outstanding individual! He deserves a raise! I would definitely recommend this service.

The sales rep, Aaron, and the tech who placed my equipment, Vincent, were great! Aaron was knowledgeable and very helpful with what I wanted and with what my budget allowed. Vincent was efficient and was patient with my indecisiveness about camera placement. :)

Wonderful person! Tevin was so knowledgeable and helpful. He answered all of our many questions with great patience and humor. We were totally comfortable having Tevin in our home. Also, Tevin was very thorough, and he paid attention to the details. Would definitely recommend him to anyone.

Straightforward and efficient set-up. More streamlined smart home compatibility. Staff was helpful and answered all questions regarding system set-up. The value of the product and long-term financial investment in security for our current home and future homes was a key part of agreeing to this security system.

Joseph was right on time for our appointment, courteous and knowledgeable. Inexperienced in security systems Joseph walked us through each step for monitoring the home in a simple easy to understand manner. Joseph is an asset to your company, great customer service and a pleasure to work with. I would highly recommend your company to friends and family.

The technicians were great and helpful. On time and courteous. Only took a short time to get the job done and check the system. Mentioned smoke detectors and explained the advantages to us. We asked to add them on to our account.

I would recommend Austin and Adam to friends. They were great with explaining and getting everything done. Adam quickly had everything installed and took the time to explain how the system works. Austin made you feel like you were long time friends but also explained every option there was for us.

Actually I was looking for options on the low but they came out of nowhere, talked to us, figured out what we wanted and installed all on the same day. They were courteous, and humorous and efficient! We love it thank to them for their help.

Great experience… Was unable to complete during first appointment but still a good experience. The system is simple to operate and the quality of the cameras are very good. Expect to have all the cameras installed and operational on next appointment.

Guy was extremely professional and provided all information that was asked. He got it done in a timely manner. He was extremely personable and respectful. He showed us how to use the app and navigate through it. He was very clean with his work and kept everything well organized and we went about his business. I would recommend Vivint solely based on the customer service we were provided.

We had a great experience with the install and the tech was very informative! I would definitely recommend to family and friends. We don’t have our internet hooked up yet but we will eventually and be able to benefit from all the services.

He was very nice and good at his job. Very professional. He explain everything real good and understandable. Showed us how to work the panel, give us examples and demos, make sure everything was working exactly how it supposed be working before he left.

My installation of the Vivint security system was amazing, easy to learn and this technology was simple to learn. My technician demonstrated superior knowledge and brilliant customer service skills. The camera placement and training how to use the touch screen was simple.

Every person I’ve been in contact with from the salesperson to the installer have been super professional and polite. I love our new security system and would highly recommend to any family or friends looking to install a smart security system and cameras.

I tried a system that used the wifi, because of the brick structure anything outside the home would not connect. Thus, no outside monitoring could be done. With the Vivint system the blind side of the house is continually being monitored.

My customer experience was great. I will definitely send recommendations to my family and friends. I am so excited start my smart home journey with Vivint. Prices are great too! Please use for your smart home needs. Great service and tech support as well!

Love the professionalism. Wonderful installer, friendly supervisor, very kind to my son. I would recommend all my family and friends to get this wonderful service. So thankful and grateful for the people who came out to put up the system. They cleaned up after they self.

The install was smooth & painless for me. Dylan called 15 minutes prior to arrival to let me know he was on his way, when he arrived he was very polite & courteous, explained what was involved with the install & went about his business in a professional manner. When he was finished he walked me through everything, showed me how to use the app & how to get answers to questions if I needed help. Dylan also made sure to leave the areas he worked in clean from any debris. Great experience for me, very impressed!

Our technician Eric did great! He a showed up in a timely manner and helped us come up with the appropriate system for us. He also ensured that we didn’t have any questions. Everything considered I’m very happy with the system so far.

The install tech was amazing! He got us all installed at the end of the day so I didn't have to take time off work to get it done. He was courteous and professional and didn't judge my messy, kid and pet abused house.

My husband and I live on a fixed income, therefore knowing the price of something we are going to purchase is important. We continually asked for the total price of the security equipment and installation and the salesman repeatedly dodged our questions telling us how happy we would be feeling safe. After electronically signing multiple documents, we were presented with the actual price and I was totally stunned! And this was by the installer not the salesman.

Great experience. Good price, something that we really needed. They did a great job explaining everything to us. Understanding the product and why it is better. I appreciate the time they took to answer all of our questions. Showed us all of the products and found which one worked with us the best for the price we wanted and needed.

Great service from both the installers and great communication with the sales rep Dylan. The wall mount control was having issues and would not load the Vivint software correctly so the installers worked fast to figure out the issue and get it all right.

Todd our salesperson was awesome. He was helpful and communicated well. Made us laugh. Bailey our installer was amazing. Our system works exactly how we expected and is beyond words. It is so worth every cent. Would recommend to everyone.

Whole experience was wonderful, the patience of the crew to teach me the inner workings of the package. My family feels more secure knowing we are part of the Vivint family. The simplicity is appreciated and the state of the art devices at our home to give us peace of mind while we are away or at home is a thing of joy.

Our salesman is a very nice and cool guy, super respectful, good sense of humor and is Patient with us asking questions. The installer was super respectful as well, did good work and was relatively fast consider all the thing needed to be installed. The Vivint app is super easy to use. Works super well. Haven’t had any problems with working it.

Salesperson and Tech crew were superb! They were very polite and thorough. Salesperson catered to our needs and didn’t try to over sell and tech crew were professional, prompt, and proficient. I will definitely recommend to family and friends.

Troy was a great service technician. He took his time and installed all of my equipment in a timely fashion. I would definitely recommend him to anyone. I love my new Nest thermostats as well. Ask for Troy! He was just the nicest guy and we hit it off great!!!!

The technician arrived on time, was very friendly and knowledgeable of the system. His recommendations made sense on placement of devices in order to support better coverage throughout the house. He took his time explaining the system and answering our questions.

Great experience! My install technician was friendly and he explained everything well which included my agreement, equipment placement and how to use the system/app. The equipment was installed neatly and the product is top notch! I especially like the customization options that are available when using the app!

My young technician is Cameron. He was so fast and efficient! He was extremely knowledgeable, intelligent and a master of the computer. He was very polite and before I knew it, he had installed my system. Excellent customer services as well!

Our technician Andy was the best! Knowledgeable, clear in his explanations, patient in answering questions, careful to ensure we were comfortable in operating the system.. Could not have had a better experience! Would gladly recommend the service based on his professionalism.

BUYER BEWARE: when we moved from our house, we called and asked the company how we could be cancel our service. They recommended that we ask the new owners if they would like the service and if so, we could transfer it to them, by having the new owners call and transfer it, which they did. We were excited to help the new owners out and also give VIvint more business. At the time, we were very pleased with our services. Fast forward several months, we discovered that Vivint was charging us AND the new owners for the same account and same service even though we sold the house in April.

Cameron and his brother Mike were professional and did a great installation! Arrived on time and explained everything perfectly so that we could understand our new smart home system! Cameron gave us his personal cell in case we had any complications or questions which we appreciate! We look forward to using Vivint. Thank you!

The representative, Wisam went above and beyond my expectations along with Johnny, who installed my system. In the quickest time I ever thought possible. When in a world of crappy Customer service, I am truly impressed! Now l have peace of mind, in a time of uncertainty and political unrest. Thank You!

As a single mother with teenage kids I was looking for security for peace of mind that’s reliable. I am so glad I switched from ADT to VIVINT!!! This is much more reliable system and the customer service is amazing. Thanks VIVINT!

Great service and professional installation. The representative was very knowledgeable about the services offered and worked hard to satisfy our personalized needs. The technician was able to come out very fast and install all of the equipment. I would definitely recommend.

The ongoing existence of Vivint represents a crime against man and nature. It is, by a wide margin, the single most frustrating product I have ever interacted with. I moved into my apartment 2 days ago and had to spend at least 3 hours on the phone to gain control of my own AC unit.

Great customer service. Services were explained well and all questions were addressed thoroughly. I have found the services to have quality to be above what I expected when I signed up. Would recommend to others. I think this is a great company

Would definitely recommend Vivint. Our daughter already has system so we were already familiar with it. Had been talking about getting it ourselves. Neighbor was getting system installed so went and talked to Vivint rep. He came and sat down with us. We already knew what we did and did not want. No pressure at all trying to sell us on things we did not want. Explained everything and answered the questions we had. Install same day went off without a hitch. Everything about operating system was explained and demonstrated. Very satisfied customer!

My installer was phenomenal! Her precision and professionalism were on point! She installed everything the cameras outside and everything inside and I don’t see any wires. Everything was awesome! She spent so much time making sure she took the best route when installing cameras.

I neglected to tell the installer about connections, but they did do a good job on the system and I was pleased on how it worked. They were very professional in their installation And they explained everything to me very carefully.

I was very pleased with my guy that came out and sold me the product and also the guy who installed it. Thank you Vivint! Keep up the good work! I'm recommending this to everyone I talk to and will continue to do so.

The Representative Timothy ** Was very knowledgeable, helpful and very convincing. He convinced me to purchase the product. So far I am satisfied with it but we’ll see what time. I previously had ATT and I was satisfied with ADT. I hope this product is even better.

The technician who came to our home was extremely unprofessional. Answering personal calls on speaker phone, smoking on our property while we have a toddler running around and a pregnant mom home, breaking siding on our home while he installed a camera, showed up 2 hours past arrival window, didn’t give us a Vivint yard sign. He also said he couldn’t use any pre wiring that our builder had installed and instead drilled all his own holes when we were previously promised the pre wire would be okay. The service was EXTREMELY upsetting given the amount of money we paid in cash for all of the product. He also overstepped multiple times with conversation delaying the job even more.

Dylan and Casey were amazing. They answered all my questions and helped me with everything. 10 Stars for both of them. So far we are loving everything. Dylan was very thorough on explaining everything and Kaci also was very thorough on explaining how everything worked.

Brian was very polite and knowledgeable, describing what he was installing, and how to view the cameras and sensors on both the cellphone and home views. Brian and Matthew, who assisted him with part of the install, also did a fantastic job of placing the plastic conduit they use for the wiring, trying to put it in as inconspicuous a place on the walls as possible! I would highly recommend them! And so far the product is great too!!

Perfection in every way. Quick, efficient and the right price. Installation was really quick and the results are incredible. They explained it really well and I shouldn't have any problems. I would recommend this company over any other. Like I said the price is excellent, the equipment is modern and efficient. I am very pleased with my decision.

Love my VIVINT system. Premium product that delivers. Super clear cameras, recording right in the app, and even spotlights. Could never live without one. My favorite features are being able to lock and unlock the house from wherever and having the cameras right in that same app.

Typically I have a rule to never buy from door to door salesmen and now I am learning a lesson for not sticking to my gut. Sales rep completely lied about how it would report on my credit. He said it would be a soft inquiry and yet it’s a brand new credit line showing on my credit as a hard inquiry. That was the first scam. Then the sales rep repeatedly told me that I would only have to pay for the first 3 months of the equipment contract. Another lie. I called in to the customer service today and of course they are no help. Will never do business with this company again. If you see a Vivint salesmen at the door don't even bother to answer.

After several calls I finally called a number in Waco but it went to a person I thank was in Utah? This person spent several hours trying to get my system up, by giving to another person who want to know what I knew about my system, again I knew NOTHING after trying a few things it was determined that the system was non- function and they could not get to me for 2.5 weeks, then the first person texted me to get some kind of manager to talk me through the disconnect the system. They eventually set up appointment for the next day at 4:30 PM. The tech below called around 10 AM and said he had some time to come over and check the system out. I said OK. Mr. Samual ** was the Field Service Technician that came by early than the appointment Time.

AMAZING EXPERIENCE! Our installer was very informative and held good conversation. Typically it can be awkward during these type of processes but Vivint has always been so helpful and professional! We really appreciate all they’ve done! ESPECIALLY our installer. He made it very easy to understand everything from our phone, to the panel, door bell and even smoke detectors! Really great experience.

Our installer was amazing and so knowledgeable and friendly and the system is great! It gives me so much peace of mind to have this system in place with small kids at home and a lot of work travel in our future!

My technician was great. Well learned in his skills. Very professional.. Great job. Everything was explained to me and he shown me how everything worked. That's about it. Great great great job. That all I have to say. Thank you.

Love the service, explained everything, Joe was great. He walked me thru everything and made sure I understood everything and taught me what I needed. Joe was efficient and quick was in and out and looked like he knew exactly what he was doing

Noah was awesome! He was helpful, patient, and very thorough. The system is just as he described and the installation team was fast! They answered all of my questions and just overall were very pleasant. Awesome, awesome, awesome!

The equipment was installed in a professional manner. The tech knew his job and explained everything very well. I will recommend Vivint to all my friends and family. I had actually before. This beat it like a champ.

The sales man was really good experience. He let us know what we were getting and how to use it and if we had any question he answered them. The installation man was also a great experience, let us choose where we wanted our equipment and gave out some pointers to get the best coverage out of the camera. He was a nice guy and the best installer we had so far.

I did thorough research when shopping around for a new security system. Most articles and coworkers suggested VIVINT. They were all right! Installation was super easy and the technician was incredibly knowledgeable in regards to the different systems. He was patient and took his time answering our questions, as well as teaching us how to operate the system. I suggest VIVINT for anyone who wants to have a better night's sleep knowing your home and love ones are protected.

The sales rep was great and very knowledgeable of the product. The service Technician made feel comfort in the use of the system. I would highly recommend you them to my family and friends. Thanks 100% to them for their services.

We needed to switch because AT&T was cancelling their alarm services. Vivint was cheaper, better equipment, and service was great. Install took an hour. Happy with the accessibility online with the app. Overall we are happy to have made the switch to Vivint.

Both salesman and installer were wonderful representatives of your company. This is our first time to have a security system. Both representatives were very patient with us. We will be happy to recommend Vivint to our friends. We are completely satisfied.

I ask if I can pay up front total. I was told it has to be monthly so I was Manipulated into service. It wasn't good for him to say he said I could cancel at any time free of charge in 30 days if I don't like and was given a number.

The salesman and the tech was very nice. Very considerate. Let us know what was going on through the whole deal so they did a great job. I was comfortable with them in my house. I will recommend Vivint to my friends and family.

The team set up the appointment for installation and helped with app navigation, how to use the equipment that was installed. Very nice, easy to understand, and the team followed up after the installation was done to confirm everything went well and set up another appointment to finish installing other equipment.

Was very pleased with the installation team for our home. Very professional and polite, Jorge and Ken answered all of our questions regarding setting up the cameras and functioning the system. They also did a great job with the installation itself. Couldn’t recommend more!

Switching to Vivint was a breathe of fresh air with their fully transparent sales process. No lies, upfront with all charges and promotions even speaking about long term future options. The salesperson made sure to find out what our safety concerns were and went suggested the products that were the solutions and not making us feel bad if we chose not to get every single upgrade. Install was quick and had clear instructions as well.

Our representative was thorough and very patient explaining our different options, plans, etc. We thought he was knowledgeable and straightforward with us. We had so many questions that he answered in an informative manner. My son had informed us of your company and you came highly recommended.

Clinton the technician was very patient and informative. He went over all instructions as well as answered all questions. Knowledgeable. At the end we had a medical emergency and he even stayed and assisted getting the proper authorities to handle the emergency.

Tony, the young man who came out to install our security system was very professional and knowledgeable. He was very careful and cleaned up behind himself. Once the installation was completed he took his time to show me how to work everything. He is a great reflection of what customer service should look like. Vivint should be honored to have an employee that represents them so well.

The app is SO easy to use and the Customer Service is fantastic. Great on the phone and in person to install. Installation was fast and they walked me through everything. Excellent company and I would refer them. Thank you!

Setup was great, installer was very professional and explained everything as he went along. All equipment was up and running good (2 cameras installed 1 in front and 1 in back upon setup but later that day backyard Camera is no longer working. Says it's offline. I have contacted installer but does not seem too concerned that it is not working. I get that he is installing elsewhere but he did say for me to contact him if I had any issues.