Vivint Reviews

The only thing I found wrong was that I was told that my AT&T equipment was compatible with Vivint equipment so all that needed to be done was reprogram. Well, when the installer arrived he explained to me that it wasn't. The installer was very polite, professional. Full of information and explained the function of the system to me and answered all of my questions.

She was fantastic, answered all our questions. Friendly, concerned, a dream to work with. Knew her products extremely well. Guided quickly but carefully into a home security system at a very reasonable price. Very impressed with her and the product she helped me find buy.

Satisfied with in-house consultation and contract process. Sabastian was very knowledgeable and answered all our questions. Installation was quick and all items were explained to our satisfaction. Operation of the system was shown and demonstrated with our mobile devices and the monitor. We are confident with the system that was installed.

I was provided with great service throughout the entire install and really like all the features that come with my Vivint equipment. Having vivint gives me a peace of mind when I am away from my home. I know help will be on the way fast if I am ever in need.

The installer was very polite and walked me through everything from viewing the panel to my phone. He took his time and was very cautious speaking to me about my security code that I didn’t want other family members to know. So I really like his discretion.

Let’s start off by saying if I could give Vivint -500 stars I would. I’m gonna keep this short and sweet. I have time because I am currently on hold with their customer service. AGAIN! It’s been an hour. The last call after either being hung up on or being on hold was 2 hrs. Every time I call I am told that I am next in queue for a supervisor and either hung up on or no one comes back to the phone. (RED FLAG) Is this the way to treat a Veteran?

They don't tell you that this could affect your credit, at all! It drops your credit tremendously if you miss one payment. It took almost a month to deliver my doorbell camera and to top it off you have to pay two separate bills instead of just paying one bill. If they would have told me from the BEGINNING that it goes on your credit I would've NEVER DID IT!

Great customer service. Friendly and knowledgeable technician. Technician was very knowledgeable and explained everything in detail. Service was fast and technician was very efficient. I would recommend Vivint to my family. The process was easy and user friendly. Technician was available for any other questions or concerns.

Great system with no contract!! So much better than ADT!!! Although the garage door opener was not compatible, the rest of the system is top notch! We are very happy with the install and the system as it far surpasses the products from ADT!! The Tech here was far more knowledgeable than your competitor. Very please!!!

We were very impressed with the time & attention taken to details prior to the installation. Troy & the other technician were very knowledgeable, professional & considerate. They explained the system & told us to call should we have a problem. We are very pleased with the Vivint business model & the installation process especially with Troy as the lead.

Very nice and efficient. He addressed every concern I had and he was very patient with me. He showed me and my family how the alarm system work. The system is very user friendly and my family loves the monitor and video display.

The guy who installed my alarm did an amazing job. Amazing customer service. He took the time to make sure everything was working properly. He ran into some trouble but was able to fix everything. The house is a bit older and there were things that were not in the right place and that made him get behind a bit but he had a great attitude towards the situation.

The technician was very friendly and help me to do the application. He answers all my questions. He work very hard to install the system in my home. Everything work good. I’m happy for this company, and he did an excellent job.

The Vivint technician, Robert ** (badge ID **), that came to my house was outstanding and very professional. He explained everything he was installing and provided detailed recommendations along with stellar customer service. So friendly and an absolute pleasure to work with.

Technician was Very courteous and patient. We requested to the individual that that helped us by to give a stand and not wall mount. He said ok, but never explained it was not a part of our package. He did say we would receive a 50 gift card. And since my Mom referred us as a longtime customer. She would get a 50 credit.

Very knowledgeable and friendly technicians. They were very informative with directions and in helping me select the package that was best for my family.. Very efficient fast technicians. Very pleased with my security system with camera functions and the front door keypad. Very helpful for my family.

Tim did a great job installing the security system. He was extremely nice and informed us on everything we needed to know! Tim explained how the system worked, answered all the questions we asked, and did a great job installing and cleaning up any mess that was made.

Our tech was excellent! He explained everything thoroughly and walked us through how to work all the components of the system. We appreciate all the time and effort he put into making sure everything was to our liking. Would highly recommend to anyone that is looking for high quality security services. Thank you Vivint!!!

Very professional. Went through things step-by-step. Made sure I understood. Nice personality. Easy to talk to. Answer all the questions I have. Demonstrated how everything works step-by-step. Let me know if I have any questions I can contact him directly.

He was on time, kind and informative. He walked us through the alarm set up and showed my mom how to use it. Thank you for your help and we hope to have your service a long time. Jeff **. Be well and take care.

He was great to work with, he was nice to teach me everything! He was so help for me to learn more about Vivint. I will recommend his name when any of my family or friends develop Vivint. I’ve loved using Vivint at my previous home and I’m so happy it’s been started at my new home. Thank you!

I’m loving my new system, especially the cameras and door lock automation. The technician was kind, friendly, informative and thorough. He answered all of my questions and made suggestions to help design my system to meet my needs. I will recommend this system to everyday I know. I don’t know why I waited so long to get this.

The technician was very knowledgeable and was able to answer my questions. The scheduling department needs to do a better job of getting the technician to the customer on time. We as customers have other things to do as well, so being in time is important.

Andy did a good job installing products and helping me with the contract. Although he could if not stripped the wiring when he installed the panel. I do not know if he stripped the wiring for the connection to the doorbell and camera outside.

Richardo was very helpful, he gave a lot of information and provided what was needed for my home. He also let me decide on what was best and how it will protect my family. Service and installation was quick and neat. Great job. Would highly recommend.

Our technician Peter was amazing and very informative. He made this process easy and was very friendly! Highly recommend him as your technician. I’m very excited to use Vivint, I love all of the equipment with was given to us, way better than ADT!!

Alex did a great job installing our system, extremely communicative and friendly. The process was extremely easy. We definitely feel more at ease with this system. We will be adding additional cameras in the future. Work performed was done to our satisfaction. System is easy to use.

The process from the sale to installation was hands down the best customer experience that I’ve had in a long while. I would definitely recommend to my friends and family in the future. Thank you for the great experience and the home security system.

The tech Larry was very informative on the equipment and was pleasant to be around. He set up our phone and explain how everything work. I will surely let family and friend know about your company. I will be calling back if I need upgrade.

I’ve been a loyal customer for almost 10 years, one day I came home to my services disconnected, when I called to investigate, it turns out someone on the Vivint team closed mg account by accident. Almost 2 hours on the phone speaking to individuals with poor English, I was finally able to speak to a manager who was able to help the situation. The bad thing was that I had to pay a reactivating fee to reinstall my service even though it was no fault of my own and my account was still in good standing as far as monthly payment. I have been told by friends to call the loyalty department in order to get this issue resolved. Just the worst customer service I’ve received from any organization. One thing though, from all the transfers and getting of wrong, they all did it with a smile.

This setup experience was by far better than what I had with ADT. Luis knew exactly what he was doing and how to make the wires as neat as possible so they wouldn’t be all over the place. The camera angles are showing good parts that I can feel safe. And the walk-through for working the system was easy.

So happy with our installation experience. Josh was patient and kind and explained everything thoroughly. It’s an unfortunate reason we needed the system installed but he’s restored some peace and we’re very grateful. We’re looking forward to having this system in our home.

Great service. The technician came out. Was quick and provided all the info I needed. Helped me understand the apps and products. Great job. I had an ARLO system but didn’t realize you had to pay for the continued subscription and didn’t come with all the bells and whistles like Vivint does. I’m glad we made this choice for our first home!

Everything smooth and friendly customer service. I'm very please with the services so far! I haven't played with the system as of yet but just looking at the system makes me feel very safe. I definitely hope they keep up the great experience.

Great workers. Very professional and thoughtful. The employees on the videos were great and Sergio was outstanding. We could not ask for better. Knowledge and very helpful and the instructions were very clear to understand. A wonderful employee and a compliment to Vivint for having him work for them. Very easy to work with as a customer and I am sure other workers enjoy working with him when the opportunity is there.

Very pleased with the state of the art equipment. Unbelievable. I am so glad I chose Vivint. Installation crew was eager to teach me all the features. All the options draw you in to fine tune the settings. I’m going to spend some more time today digging into all the features. I love the motion tracking night camera, really neat.

John was a delight to have in my home. He was knowledgeable and professional. He was very polite and patient explaining the system to me, as well as explaining the phone app. He made me go through each scenario to ensure that I understood how to work everything. I see why he's the area manager. We need more young people just like him!!

Absolutely excellent service!!! Josh was very clear and thorough about all the devices!! Both were very professional and down to earth!! Best experience ever!!!! I would highly recommend this company!!! You get more for your money and the customer care is AWESOME!!

Person helping me assisted me well and explained to me everything great that I needed to know and wanted to know or asked them about. Service person was very helpful, caring, kind, friendly and understandable. It was a pleasure to talk to nate and explained everything great and I look forward to working with your company and I hope your product and or products are as good as they was explained to me.

The process was easy and very helpful and gave such a sense of security. My tech was very informative and knew the products. He walked me through everything I needed to learn on my phone and panel. I would definitely refer this company to anyone who needs security.

The installers were knowledgeable and installed the system in the middle of a snowstorm. They were here within the window they told us and were very competent. They had great advice about the choices to be made. They were great.

Sales associate Sebastian ** did great. The technicians' work was great. The sales associate and technicians were kind, prompt and sufficient. I recommend totally to my friends. Everyone’s should try Vivint security system. I believe the customers will be well satisfied because I am very satisfied.

Luke was our tech and he really went up and beyond with our installation. He was nice and patient while we took care of our toddler. I feel very safe knowing that it’s was properly installed and very good at explaining how to maneuver the system.

Well done, efficiently, well explained. Michael ** of Vivint did an excellent job. We would recommend him and Vivint. He took his time to explain everything and made sure we understood. He assured us we could call him if we had questions.

Ryan was so well educated with what he does and very friendly, we really appreciate him and the young man who came earlier with him. I will gladly recommend and check with my friends and see if anyone needs your service, thank you so much.

John is very pleasant and knowledgeable... He is a perfect example of great service. Thank you John for your prompt arrival and excellent service. After interacting with several companies Vivint was the obvious choice. From the first phone call to the install it was fantastic..

Randy (tech) was professional, polite, did an excellent job. Explained everything (along with how to use the app). I would recommend Vivint security system to anybody who was thinking of get this service.…

The technician (Josiah) that installed my system was super helpful! Willing to explain details even twice when asked and gave honest recommendations. The schedule team also was always polite when rescheduled multiple times. I would recommend Vivint to friends and family that are looking for a system

I was so pleased with my service. The job was just what we needed and everything was explained to the fullest. I would recommend Vivint to everyone. Ladrick ** was so courteous and kind. He took his time and explained every element of the process and he told us if we needed anything all we had to do is call and Vivint would get our concerns handled. I asked multiple questions and he answered them all. I am ecstatic about our new system.

I was unable to get a replacement for my garage door opener even though it was not my fault to begin with.. I was unable to get a technician that understands or get any assistance at all. You guys have the worst customer service.

Our experience was very satisfactory. Matt - our online contact was thorough and supportive. Brady ** - our local technician was professional, attentive to every detail and an asset to the company. We will recommend to our friends and family when the opportunity arises. The overall experience was positive and we are very satisfied.

I spoke with Karl ** and he was extremely helpful and knowledgeable. I appreciated his excellent customer service. I was going thru some trying times and Mr. ** was very kind to me. My vehicle was almost stolen and I decided I needed to upgrade my Security.

Renewed contract with alarm company for another two years. Peace of mind knowing Vivint system is reliable and protects me and my family when home or away. Vivint has professional and patient staff that are always helpful with any technical or billing concerns. Monitoring price is reasonable and I have not experienced any equipment issues with their system.

It was a easy and pleasant experience. No pressure, not too much information overload!! The installer was terrific, kind, courteous, quick, and easy to understand. He cleaned up after himself with great care. Equipment looks top notch. I would recommend it to everyone.

We started off bad but they did all they can and got someone out here to install my package. The technician was great and did a great job. Was fast and I still made my fight and I can see who comes to my house now. I would recommend this for my family and friends.

The tech was excellent and Lori was amazing in assisting me on this installation. Great customers service. Very positive customer service and support. The tech explained everything to me and sure that I am fully confident of the product and make recommendations on how to improve.

My conversation with your sales staff left me feeling satisfied and important and answered all of my questions. I would highly recommend this business to others. I have made calls to similar businesses in the past and felt much more comfortable with this one.

Our tech was amazing and so helpful in every way! He explained everything and was so helpful! Super impressed by everything! Hope you get the same tech! The cameras are good quality too! The Ring doorbell has neat features. Also the different door sensors and window sensors are good as well.

The tech was very professional and friendly. He took extra time and patience explaining everything to me. I would highly recommend this company. I’m looking forward to working with them and excited for the experience.

From beginning to end Tyrone was excellent. He was thorough, very professional, and efficient. He made the entire installation process enjoyable. I would definitely recommend Tyrone as a skilled technician, and Vivint as a reputable company! I will be telling friends and other family members about your service.

I am so happy with our purchase so far! We got our security system installed today. Jeff and Frazier (hope I’m spelling that right) did an amazing job setting up our security system. They were so helpful, friendly, knowledgeable and explained everything clearly! Highly recommend.

Excellent service. Our installer went above and beyond to make sure that the installation and equipment was what we needed and to the best of standards. He also explained to us in detail every question we had. He also ran demo tests to make sure everything was working. Was very professional and polite.

Our technician Colt was very knowledgeable, kind and worked quickly to install our system. He walked me through all phases of operation and cleaned up after his work. The phone sales guy I spoke with was also very informative and kind. I would recommend Vivint to my friends and family.

This equipment halfway works half the time and you cannot get in touch with no one to assist. The guy who signed us up has disappeared now after the install and was very impatient and pushy with getting this done. I wish I had not allowed my daughter to do this mess and very sorry to deal with these people. This equipment freezes a lot and poor service!! Wish I could get a refund and take this none-working mess out of my home!!!!

Vivint Technician was very professional and knowledgeable with his work. Very respectful and would definitely call on him for help with the system. Technician was also helpful in showing how to control the panel and the application on the phone.

Great experience! Both sales and service were helpful. All of my questions were answered. They were both patient and kind. I would definitely recommend to my friends and family. I like the cameras and the app. Thank you for a great experience. It is appreciated.

We had the Vivint system installed on our home the week before we moved in October 2021. In the last year, we have had to call multiple times about equipment failures. Latest is the camera doesn’t work and it will take 10 days before a technician can come fix. When you do call to speak with someone often your calls are dropped or they do not speak clear enough for you to understand. Customer service is terrible, equipment is unreliable, just overall a terrible system for the high cost.

Tech was very helpful with the installation process. They answered questions and even tried to get me a better deal on my service. Installation went smooth and the tech provided suggestions and recommendations as to where equipment would best be situated.

It was an awesome installation experience. The installer was kind and patient in showing me how the system works. He even moved one of the door sensors for me with grace. I will definitely recommend Vivint to friends and family. Thank you.

The whole setup was super easy. I was working from home and had an animal recovering from surgery who could not be disturbed. James was patient and able to work around my needs. He did a great job, was thoughtful, and clearly conscientious in his work.

Kenneth was amazing! He was very informative and provided detailed instructions on devices, access, and potential upgrades including solar panel options. I even added smoke/carb detection device to my package on the spot! Excellent customer service, efficient, caring, and knowledgeable is the best way to describe Kenneth’s job today at my new home!

We were impressed with the knowledge and expertise of the Vivint team, especially Elijah. He addressed all of our concerns and devised the perfect system for us. We felt part of the process and he took all the time we needed to understand our new system. We are thoroughly satisfied and will be recommending Vivint to our friends and family.

Both Oscar and Aaron were nice and very professional. Aaron took the time to do the job and make it nice. He explained and answered every question we had. Definitely will recommend them. Aaron even cleaned the areas where he drilled and made a mess.

Stephan and his trainee were great! Very helpful. They walked us through everything step by step and explained everything that we needed to know. Definitely will recommend them to my friends and family. They were outstanding during the time they were here.

The installation was by one man, Bridger, who completely reviewed locations of censors, window breakage units, door censors & IPhone interaction to allow us to have 100% security in our home & property. Service by phone, text & technician is EXCELLENT.

Love the work that this guy's done, very much knows his job, well done, brilliant. 10 out of 10. Will definitely recommend this company to my colleagues and my family. The work is so neat that what I love most of all.

Shawn, my sales rep, was extremely knowledgeable and helpful. He addressed all my concerns and helped me close the deal quickly and with confidence in the system. Aaron, my installation rep, was very thorough and setup was quick and clean.

Technicians were very courteous and knowledgeable. They worked fast and were very professional. I received excellent training on how to use my new system. The technicians cleaned up after themselves. I was very impressed by how they conducted themselves. They also advised me on adding additional products to enhance my protection.

Spoke to Rep on phone 11/02/22. He was very nice but the information given to me was different than what took place when installer came out. I asked the rep how much a system was going to cost over the phone. I told him what ADT was going to charge. He told me Vivint would be 500-600 and the quote I received from ADT was very high. I asked how much monthly monitoring was. He said 29.99

Aaron was great! Very courteous and professional. He explained everything and was extremely informative. I’m so happy we decided to go with Vivint! The cameras are very clear and I love all the bells and whistles you can choose from when deterring people.

Vivint products and Brandon, our installer are awesome! Brandon took the time to answer all of our questions and was very knowledgeable and professional! We love our new system. I highly recommend Vivint for home security and smart home needs.

Someone came to my house saying they wanted to advertise the Vivint system and will give me a free notification sticker to put in my front yard. They showed up and did all the work very quickly. Did not really explain things and never gave me the notification sticker things started falling off before they even left they just stuck them back on. And I have not heard from anybody. Very disappointed with the system. Tried to cancel several times. They kept giving me another way to fix things.

The salesman was too pushy and would not take no for an answer. He made me cry and wouldn’t leave our house without us having the system installed even though I was very clear that I didn’t want it quite yet.

Jorge ** was our installer and he was extremely awesome! He was helpful when it came to planning out the layout and installation. He was very clear and helpful when it came to learn the system and answered all our questions like a pro!! Thank you, Jorge!

Keith was nothing but amazing. The install was a breeze and he explained everything perfectly to us. Very professional, respectful and couldn’t have been any nicer. I finally have peace of mind with our system in place. Having my husband leave for three years due to being stationed at the Naval Academy, there was no way he was leaving without our home safe. Thank you so much.

The tech I had was great. He was well spoken and broke everything down to me. He always made sure we was comfortable with everything he had to install before doing so. Also he clean up after himself. Nothing but great customer service.

Diego was very helpful and efficient. He did the job in a professional and timely manner. I am very excited to use Vivint services and I would recommend any of my friends its services. Thank you for being very helpful.

Technician was knowledgeable and friendly, answered all questions and took his time explaining everything. The equipment is up to date. The system is user-friendly. Very satisfied customer. I would definitely recommend Vivint. The company overall was helpful from the beginning. The phone salesman was helpful and explained all the equipment necessary. I’m happy I made the change.

Adrian was a great representative from the company and guided me through all the services. The installation was fast and James was so polite. He worked very quietly and I didn’t even know he was there. Highly recommend their services.

Our technician Freddy was very good at explaining everything. We are enjoying our new security system. It took quite a few hours to install but it was worth it.. Thanks again for a great installation. Zack was very helpful on the phone with setting up the appointment.

Installation of a smart home security system. Could not be be happier with entire process from start to finish. Andy gave me a step by step intro. advice on placement of all devices. Help familiarize with supporting app. Reviewed live action of cameras both in action and out. Special thanks to Andy & Mischele.

Isaac and Sammy arrived at my home yesterday promptly which I greatly appreciate. They were incredibly friendly and professional. They installed our new smart home system with incredible efficiency. They then took the time to walk us through all of the functions and answered all of our questions. We will definitely be singing their and Vivint’s praises to all of our friends!

The guys were great. They shared what they had to offer and came delivered. The system works well and is a true upgrade from what we had. Both the sales representatives and technician were polite and worked in a professional manner. Keep up the excellent work.

Service was great! Men were very profesh! Would totes recommend! Gunner helped explain everything to my bf and I. He was very nice, professional and efficient. The other 2 men who came and installed the cameras were very nice, professional and efficient as well.

Great installation by the technician, he was very knowledgeable in the installation of the equipment as well breaking down the what each piece of equipment does and how to use it; great experience and would highly recommend Vivint to other.

Love the new set up, easy to use, and the installer he was great! We used to be a part of another company where our system had a lot of failures and so did the equipment. We have heard such great things and we are super excited to to be part of the Vivint family!

Alex is an awesome technician. Very detailed and made the experience delightful. He explained everything and made it very simple to understand. He answered all of my questions on top of that he seemed to enjoy his work and it shows Alex is definitely a 5 star tech.

My service overall with Vivint has been great. I have never felt safer in my home. The technician was very professional and answered all the questions I had. I will definitely be recommending vivint to anyone that's interested. Keep up the good work!

Zack showed up on time and explained everything thoroughly and got to work installing our new system! He was patient in teaching me how to use my new cameras and keypad on the wall. I was also happy with the cost of the Vivint system compared to other companies that have given me quotes for an upgrade.

Oscar installed my system and was very knowledgeable and helpful. It was a great experience overall. I would recommend Vivint to anyone looking for a security system. Products and system were explained to me with good details. I am glad I chose to go with vivint.

All around great experience!!! From Shawn the sales agent to Josh the installation expert it was a great experience!!! Shawn was very knowledgeable and answered all my questions. Josh was so helpful with the installation and explaining the whole set up.

Excellent customer service to activate Vivint system in my new home. Very knowledgeable couple of representatives guided me on a lean, user friendly process. Benjamin and Adam did a great job over two days, while guiding me in a precise, enjoyable way.

Our installer Cesar ** was outstanding! His work ethic was excellent. He was on time. Called in advance as he was en route. He is friendly and left no mess anywhere. Would highly recommend him. It was an all day job as there was a lot to do.

All around great experience!!! From Shawn the sales agent to Josh the installation expert it was a great experience!!! Shawn was very knowledgeable and answered all my questions. Josh was so helpful with the installation and explaining the whole set up.

Shawn aka Anthony did an amazing job with explaining to me how to use the system. The process was simple and definitely glad Shawn did a thorough install. My wife and kids will sleep and leave and stay at our home a lot more comfortable from now on. We definitely love the Vivint Smart Home and security systems! Thanks again everyone from Vivint including Lauren **, Tres, and one other guys that were down in Tampa last weekend.

The installer, which Troy was a good person, had to explain the extras if we wanted them. I feel that your business needs to let us customers know about hidden costs. This situation was sad. Again Troy was good. Thank you for reading.

I want to say thank you to Nick **. He was such an amazing installer. He was very thorough and helpful with everything regarding our alarm system. We would recommend him to our friends and family. In the near future we definitely will be looking into adding more features to our alarm system. Thank you.

The gentleman that came to install my system was super respectful, very informative and very fast. He was awesome. He taught me how to set up my system on my phone and taught me all the different settings on the panel.

We had a new system added today. There are many nice features and the tech who did our installation was great! There are so many great features to this system that are easy to use on mobile app or on the board. Everything is wireless so installation was a breeze.

Devon did an excellent job installing my system and answering my questions. He was professional and courteous. This was my first security system and he was very thorough and explained what to expect. The sales process was also smooth and the process was painless. Will definitely recommend to friends and family.

The agent was very informative and professional. He walked me through the app and answered all of my questions concerning equipment and prices. He confirmed the prices and showed me how to use the app once it was downloaded. I will definitely recommend to others.

Zachary ** was great and walked us through everything during set up. Left his cell phone just in case we have any trouble or need anything in the future! Please working with him. Had a trainee too, and he was great as well.

The Vivint team was very knowledgeable, courteous, accommodating, and professional. We appreciated that they made recommendations based on our needs. They didn't pressure us into anything that we didn't need. The system was just installed and appears to be straightforward. They answered all of our questions to our satisfaction. I'd recommend them.

I am very pleased with the quality of the product and its ease of use. I also had a wonderful installation experience. Overall I am totally satisfied. There is a wide variety of security items. I was able to choose all of the various security devices that are needed for my home.

Amazing. The person that installed everything did a great job. He also taught me about adding my garage to the app. I would have never know. I am not tech savvy so my technician was truly helpful. Thank you Vivint.

Had a Vivint alarm system installed in my home today. The system is top notch. Love every aspect of it. My vivint technician Michael ** was very professional and polite. Michael explained in detail the instructions on how to operate and navigate the system. I will recommend Vivint to all my friends and family.

Tim did a awesome job installing the equipment. I had door sensors, window sensors, interior cameras, nest thermostats, and a garage door opener sensor installed. Tim explained how each one functions and what to do if there is a issue. I’m now fully protected and it gives me a great sense of calm.

The technician was very friendly, and kept the house clean after installing the system. I appreciate his patience in walking me through how to use everything and his professional knowledge. Thank you, Greg! The cameras are very clear, and the touchscreen pad is sleek and easy to navigate.

The people who came to install were great. It only took about 3 hours to install everything’s be they made sure I understood how everything worked before they left. I had some questions on costs and the Vivint agent helped me understand everything. Highly recommend.

Install was very quick and clean. Device looks like it belongs in home. Very easy to learn system and to operate. Installer did an amazing job placing the monitors so that they were almost invisible, which was my major concern.

Braeden service was exceptional. He was very knowledgeable, polite and informative. He already knew what other equipment I needed to feel safe in my new home. He gave great service!!! He is a wonderful representative of your company. Keep him on your team!!!

Fermin did a great job with the installation of my alarm system. He was very thorough and was very helpful in explaining on how to use the system. I appreciate the professionalism and the attention to detail! Thank you Fermin!

John was on time and very thorough. He tested the system to make sure everything was connected. Then he took his time explaining how the system work both on the keypad and on the app. He was pleasant and very friendly.

Great experience with Carlos the system installer, very knowledgeable, & polite, texted me in the morning to let me know he could come earlier. Got the system set up and showed us how it works. Great experience so far.!

I couldn’t be happier with my installer Marion. He was efficient, professional, courteous and determined. There were a couple of glitches that he found the solution to. He was also SO patient in his explanations. He is an asset to your company.

The customer service was awesome, the tech was most helpful and the process was suuuuuper easy!!! I’m happy with the service and even more so I’m very much pleaser about the price. Thank you all for your help with setting up my service and transfer of my wife’s services as well

Mario was not transparent about the process. He promised no charges until January and the day after he left I had two charges for over $100. The system and equipment is great. I loathe dishonest sales people. He could have retained the sale without cancellation had he been forthcoming.

The experience was great. I got exactly what I was looking for in regards to security. The bonus was that I was able to integrate my other smart devices into the system. I can now control many parts of my home from my phone. It’s great.

Was very kind, knowledgeable of the product, friendly with a smile on her face help me to understand the product and the future that it had. Would gladly recommend family and friends about this company is. Very satisfied with the customer service. Price was reasonable, affordable, left for work ever clean and neat. I appreciated her service. I would rate my experience as a five star. Great, great, great service

Shawn installed everything competently and expertly. It took over five hours. He patiently explained everything to this non technical person. He was skilled. I have not used the equipment, really, yet, as it was just installed today.

Installer was on time and finished the job in great time. Troy was very thorough in explaining the system. Vivint system was also user friendly. I plan to use Vivint in the future for other installs. I truly recommend the company but Troy really made the process seamless.

I honestly had a very positive experience with my Vivint system. The installation was no issue. The serviceman was very professional and knowledgeable. At first I did not want to change our system, but now I am glad I did. The technology is very easy to access and use.

Great job done the team including the call center very helpful in the process. Easy to use and the process was well explained to. Will continue to support product in the future of our home. Bless the team. More power

Services were awesome, best prices in town. But GianCarlo was the best pro tech someone could ever had. He left no mess, great communication, attention to detail and very friendly and informative. Honestly, I wish there were more techs like this gentlemen. Sales person that assisted, gave me awesome information and the system is dummy proof

Tech was excellent. Could not complete jod due to keyless access request was not given to him correctly. He also stated that service was needed on the door. Excellent and very personable. Knew his stuff. Can not say enough great things about Michael

Dylan ** did a great job! He discussed with me the location of everything before he installed instead of just placing thing where he wanted it to be. He also made sure I was content once it was placed. I knew I wanted this system because of the ease my family has with our Vivint home system.

The men who came out to do our install were Very professional and efficient, polite at explaining everything. They made sure we fully understood how it worked and all the other options as well. The system is simple and straightforward. The app is smooth and easy to understand. The doorbell camera adds an extra level of security we haven’t had before.

All of my email reminders stated the activation appt will last approximately 30 minutes. It took over 2 hours! I was informed in the emails that it would be a phone appt. To me, that meant someone would call me. I had no idea it was done through texting back and forth. It was so confusing! I had questions and had to wait for a text response. One text I received stated he was on a call and would respond when he’s done. What! I thought we had an appt! Why make an appt if he is still busy doing other things and I don’t have his undivided attention?

We are at peace now when we chose to have Vivint as our security system. We could see someone at our front yard and alerts us when the doors are open. Technician named clay was so kind. He explained to me all in how the equipment works. All the features. He never gets tired answering all my questions and explain it to me thoroughly. The agent Stephanie gives me all the possible options 'cause at first I am really skeptical in getting the equipment. The lifetime warranty of the device is the one that makes me decide to get Vivint as our security system.

Salesman said camera needs to buffer. 2 tvs and 2 phones on wifi. Download speed 300mgps camera can’t even show the plates on the car in the drive way. Only recommend if you want terrible camera quality but records.

The installation was seamless! Darvell did an amazing job!! He fixed my busted doorbell and installed my new ring camera. Overall I’m extremely pleased with my new alarm system. I will tell all of my family members to switch to Vivint and change their home to a smart home.

My experience was wonderful! Both Schuler and Matthew were very professional and polite. They explained everything very clearly and were very patient with my questions. They explained different features that could be added later and cleaned up after themselves. Other than the new system installed, you would never know they were here.

Excellent service! Excellent products! Easy system. The cameras are clear and the programs on the app are easy to use. The keypad and user set up are easy for our workplace environment. Highly recommend the custom Vivint security experience.

My tech Michelle was patient and super friendly and helpful. I would definitely recommend Vivint. The tech was knowledgeable and was able to troubleshoot any issues. I was happy to see a woman doing this job that is traditionally reserved for me.

The Vivint tech, Tommy, was extremely professional and installed all devices quickly and with precision. He took the time to explain all of the features and answer all of our questions. We are happy we chose Vivint and will recommend it to anyone needing these services!

Took time to understand our family situation to get us the equipment that would be most beneficial, and didn't try to talk us into stuff we had no use for. Took time to map house layout to find best equipment placement, and make sure everything was installed and working properly. Once finished with installation, took time to make sure we were comfortable using interface/equipment, before just saying, "Well my job's done. See you later."

I decided to change phone services from ATT to Verizon because I'm getting married and wanted to get a line with my new wife on her service. I had an i-phone 8+ and was happy with the phone. I was told by the Verizon salesperson I would need to get my phone un-locked so they could set it up with one of their sims and switch me to Verizon. When I went to the local ATT store I was told no problem. It would be done within 48 hours. 48 hours went by and still no phone. I am 65 taking care of an elderly brother now with no phone service. So I went back to the ATT store and asked why my phone was still not unlocked, This time I'm told I still owe money on my phone and it can't be un-locked till I pay the bill. Two days ago I was told I was good to go. I told them that's fine. I'll pay what I owe on the phone.

Installation tech was very professional, great, courteous and very helpful with installing and showing how to work everything. This is my first day in installation so I can’t give a full detail review on how the system is so far, but as of now it works great and I love my doorbell cameras.

Job well done and love system. Works great. Sales, customer service and installation was all fantastic. Could not ask for more. Sales was easy, customer service was great and our installer acted as if it was his home. All did a great job.

Michelle is very professional and thorough. She is pleasant to speak with, giving answers to questions before having to ask them. You can tell she believes in the product and her company she works for. We are happy to try the security system and believe it may work for us, the options for added security is also something that we may consider.

We were very happy with the employee who came to our home and installed the alarm system. We were very unhappy with our other company. Their employees didn’t get back with us and their equipment had stopped functioning since April.

We scheduled our installation for our alarm system to be from 8am - 12pm, but the initial tech that was coming never showed up. When I called customer service to ask what’s going on, they couldn’t reach the tech and also told me my timeframe changed to 12pm - 4pm. I don’t live at the property we were getting the installation for, so it would’ve been greatly appreciated if the installation was either on time, or the change was communicated to me sooner so I wouldn’t have had to rush in the morning or could have run some errands while I was waiting. I was then told the tech would arrive at 1pm, and at 1pm, the tech finally called me and told me he was near (about 15-20 minutes away).

Great install of equipment. And great recommendations on placement, and install was very clean and professional! From start to finish the job was explained well. And showed me how to connect the features to my phone from the smart system. Very cool!

Vivint had great customer service. The technicians were very knowledgeable and helpful. They were also quick, efficient, and clean. The technicians made sure I knew how to work not only the panels but the app on my phone as well and explained every detail. I would absolutely refer this service and am 100% satisfied not only with the equipment I have but the service Vivint provided.

What a difference in quality Vivint offers compared to my last provider. Mike was exceptional. I appreciate the professionalism and plainspeak he offered. This product will not only make my house more secure but also make life a little easier.

The technician was courteous and friendly. He took his time to explain the system. He made sure that I knew the system and who to call if I had any further issues with the system. He was through and complete.

The installation process was easy. My technician was very knowledgeable and thorough. He answered all my questions and concerns. The picture quality on the cameras is outstanding. I am glad that I decided to go with Vivint for my security needs.

I would definitely recommend. They are friendly knowledgeable and easy to work with. I had several questions and the tech was friendly and very clear on answering all of my questions. I hope to keep the service if all goes well.

Michael F was an excellent tech that came out to my home. He was very thorough with his explanations on the equipment, installation, billing, & other questions I had. I am very pleased with him & his work!!! Thank you!!

They were very efficient, & knowledgeable, about their product and services. Took the time to make sure that we both know how to use the doorbell camera. Overall good experience with this company and I would recommend to family and friends.

The tech was very friendly and helpful. Took extra time and was patient while I was trying to get my Internet up. Only issue is, Vivint uses one device preferring 5ghz connection for wireless connection and another only capable of 2.4ghz. To get everything working I had to reconfigure my Internet to 2.4ghz and use direct wiring for the hub. Some routers are capable of both so I will just have to upgrade my router.

If it wasn’t for the technician you would have lost a customer. Then I would have filed numerous of complaints filed with corporate or anyone else that would listen. I was provided false info so when the tech came and provide other info (with proof he was telling the truth) I became upset. Thanks to the tech’s professionalism, knowledge and personality I was willing to stay and figure out what service I had. He deserves a promotion, bonus something. There’s no telling how many customers he has saved this company. I’m so pleased with his work (installation) as well. Thank you, Sir!

Very professional and friendly, knowledgeable and works efficiently. l… I would recommend to family and friends. The price for the service is economical. Safety is always important, and Vivint has that covered. Our technician was a hard worker and had our safety in mind.

I've been wanting to switch alarm companies for at least 3 years and finally the day came to switch! I had been interested in Vivint for a while and they came by yesterday and we got started on the system. Today they came by where I signed up, am getting my current contract bought out and everything was installed. Both the rep and tech were very polite and explained everything in detail for me. I'm so excited for my new system!

Carlos was very professional and quick with installation. Highly recommend him for Vivint! This man deserves a huge shout out! Very respectful and courteous to a sleeping baby. Was kind and very informative and knowledgeable on the products purchased. Thank you Carlos!!!

The tech was great, very informative...had Vivint for a long time love the service. I would recommend this to anyone. They was on time with everything now I feel more secure that my home is protected by Vivint. The camera system you can see clearly anywhere you go.

The Technician was very informative and friendly. He worked quickly and accurately. Everything was explained and demonstrated thoroughly. The technician was prompt and courteous, he called before arriving and let me know he was on his way. Overall a very good experience with Vivint and Vivint’s technician. Would highly recommend Vivint to all my friends and family.

Great service, friendly employees, great functionality. Had an overall positive experience. All the equipment is high quality and the installation was fast and the equipment is easy to operate. Would highly recommend to anyone looking for home security.

Love the system and our tech ray was so patient and thorough. He was so patient in explaining everything and going through and modifying the package to our needs and all our questions. The system is so much better than our previous one and I love that all our devices are connected instead of dealing with one app for each thing.

Our technician was awesome, he explained everything so well and did a great job. He was very neat and efficient. Cleaned up and although we had a few surprises he handle each one with ease and never complained. We added 3 cameras to our package.

Very professional and informative. Did an excellent job in installing all of the different components. I would definitely recommend Vivint to my friends. Explained how to operate the system, and all the different features. I am excited about using this new security system, and hope this will be a good experience having this system, protecting my my home. This is all I have to say about this installation and this installer that is all.

When the installing technician showed up, there was a hiccup with equipment/agreements. He quickly called Vivint personnel and helped me work it out the hiccup. My installation technician was amazing. He was kind, patient, and thorough with my installation. He took the time to make sure I knew how to use my alarm panel and phone app. I already feel better in my home. Thanks again!

I was satisfied with the gentleman who signed me up with the service. He was very knowledgeable about the product. Thank you so much for his service. I will let you know after the installation if there problems. Please contact me if any additional information is needed.

Our tech Steven was highly knowledgeable and professional. Flawless install and great customer service. He was punctual and highly efficient. The system itself is easy to use and has all the bells and whistles you might need. I strongly recommend Vivint for all who are looking for great customer service and a quality system.

I had a very good experience with the Tech that install the equipment. She answered all my question. Was very business like in doing her job. I would give them a A+ for their service. I would recommend them to install your security need.

The installation went well, along with the filling out credit paperwork. The installer took time to explain the whole procedure, and I was real satisfied with the results. The work was reviewed on the same day, with the security signs posted.

The Vivint team was extremely helpful and patient with getting our system up and running. I am not a technical person so I am really appreciative they took the time to explain everything in terms I was able to understand. Thank you Vivint team for helping keeping our home, my family and fur babies safe.

Our Vivint rep was prompt, knowledgeable, a problem solver and educator. Ryan did a great job in every way, reassuring me and teaching me all I needed to do and know. Helped us decrease services to a point we were comfortable with. Great representative of a great company.

I have had a great experience with Rob for installing my Vivint! This was a great experience, Rob is very opening and professional! The product is nice and simple! My children are able to control it without problems! This is a great device!!!

Sales rep left many things out mainly I needed a other application, may pay interest on equip for 5 years, told me had 30 day money back..Spent days on phone with Vivint and citizens made down pymt but 5 different people had 5 different explanations where deposit was. Citizens needed 3 weeks before can tell you anything..Installer did not give me what I paid for, also broke my treadmill and did not say a word..Indoor camera DO NOT WORK AT NIGHT. Sales rep lied about that..

We moved into a new house that already had a Vivint Security System. A representative came to our home to walk us through all the ins and outs of the system. They were very thorough and were able to answer all of my questions. I would definitely recommend them to my friends and family.

My technician made the experience enjoyable and informative. Awesome experience! He walked me through how to use the system and went the extra mile to make sure all of the equipment was functioning correctly. Twice. To make sure he didn’t miss anything.

Mario was very helpful! The installation was very quick and I’m 1000% happy! It gives us all peace of mind to have Vivint! I plan on adding more cameras to my home soon. Would highly recommend to family and friends!