Vivint Reviews

Great customer service, answering all my questions was a plus and my rep was very sweet and nice. She helped me to the fullest. S/O to Brooke. She did an amazing job making sure all my equipment was up and running and making sure everything was connected. She also explained all terms and payments and it was very easy to do this over the phone. Definitely will recommend!!! To anyone asking about Vivint! 10 10!

Went with another Security company but REALLY regret leaving Vivint. Vivint’s equipment is better in quality, technologically works better, is easier to use, has more functionality, and fees are less. My reinstall went smoother and there was less hassle getting it set up in my new home. Super Tech Service and Install. Thanks VIVINT!

Both the seller and the person who installed the cameras were very helpful and answered all my questions. The installation was fast. Recommended to others and I am happy with my new security system. I like how it’s simple to navigate the panel and all the features it comes with.

Our salesperson took time to explain all options available with the system. He also went thru how to use the system. The technician was thorough in explaining the system and demonstrated use of the system. We felt very much at ease when using our system for the first time alone.

Mj, and his associates did an excellent and clean install. Mj was very Thorough and patient. Went above and beyond to make sure we were comfortable. He taught our whole family how to use the system. And helped me set up the app on my phone.

Tony and Jon installed my Vivint system at my office and they both did an absolutely amazing job! I could not be happier with how everything was done. I have had Vivint in the past, and when we moved offices we wanted to move the equipment as well as install some new equipment. They far exceeded my expectations.

From Sales to Technician. Excellent customer support and explanations of all details. Everything completed in timely manner. I did thorough review before I made my decision to purchase and the sales rep didn't disappoint. I will refer this rep and business to as many people I can. Thank you

On time, install was clean and neat and professional. The Company was referred to me by friend who had recently had an alarm system installed in her home. A knowledgeable and friendly install crew was on time and Proficient. Estimate was for 4 cameras but after walking the Perimeter it was determined that we could cover everything with three cameras. Saving me money.

Cameras look better than the other one I had. Doorbell Camera stays connected on app. With the other vendor by the time I connected to Camera the person left. The service is much more cost effective than what I was paying the past.

I am super impressed with the diplomatic and professional service Ryan A. And his team provided! We had a very tense and dangerous situation arise and I became concerned for the techs. He handled it superb! Don’t lose this one. He is good!! I am sure he will do a wonderful job everywhere he goes! I had to file a incident report with the police over a racist neighbor - the reason for the security system! Thank you.

Had an overall great experience with Vivint. From initial contact over the phone to a technician arriving at my house to install my equipment. Technician was very experienced, informative, fast and answered all my questions and concerns. Was very pleased with how simple and easy the experience was. I truly feel safe and at ease with Vivint.

From our sales guy to installation guy, nothing but professionalism, on time, cleaned up the area they worked in. Quick but thorough! Showed me how to use the system and explained everything. Excellent service all around! Thank you so much!

I was told when signing up that I could cancel the service at anytime, that they would come get the cameras, and refund me my money. I was lied to about what I was being charged for. They waited to process the refund until after the “30 days”, refused to notate that I wanted to cancel everything and now I’m stuck paying an outrageous amount for cameras that literally have the worst quality possible. You can’t go back and watch 24/7 footage like they say cause it takes 5 years for the footage to even load. Everything about this company and their cameras is worthless trash.

Spencer ** was my sales rep, His professional mannerism was flawless, and insured me I was getting taken care of which I completely felt he did so. Stephen was my install technician and he was awesome!!! He was also very convenient, they were able to schedule me the very next day. He called me that very morning and gave me a heads up, and walked me through everything and made sure I was left with no questions. Answered everything to its fullest, and did a very good job wiring up the house and cleaned up his mess and made sure that everything was working Efficiently. Explained How to use the app, I was very pleased with everything he did. And I’m very happy to have him back when we upgrade our equipment.

He was speedy and I am thankful for the quickness. He made sure everything was connected correctly and made sure they were able to service me. They were polite and fast and was able to to get me a good monthly deal.

We had been looking for a security system and then this came along at the right time. This is certainly more expensive than Ring. * Be sure to clarify the price before you get hooked in. Some great features that we really liked -like the whistle with the spotlight. Also the smoke detectors that will call in if there is a fire or heat or CO issue, even if it is freezing. Some great options to customize the arm and disarm. Overall I am happy. And glad we have it in place.

I didn't received all my products but your technician had me sign that they were here and installed all products. I never got my instructions on all the products they installed. Your technician had the audacity to that the layout of my home was ** up.

Vivint’s salesman and installer were very professional with excellent knowledge, and personable. They showed us all options and were able to meet our requirements both interms of equipment and timelines! Their service was outstanding! The installer was timely and dint east anytime in the installation phase and showed us how the APP worked!

I’m not one to leave reviews, but in this case it needs to be said. I had an alarm system already and was not satisfied with it but I still didn’t want a new one. I had one initial with Vivint and it didn’t go great so I said no. Then they had a follow up person come and by the grace he was a great salesperson! He listened to what I needed, what price point I needed and was very informative, He knew all about the company specs as well as all the devices they offered. If it wasn’t for him I wouldn’t have made the switch or referred him to all my friends! Thank you Bracken. I appreciate all of your expertise.

Jay and Oakley advised that I needed to upgrade my system and was advised that my software was up to date and panel would work. Neither sounded as if they cared about my situation. This was the Worst experience ever. I not deal with Vivint again. I will definitely be looking into Ring.

Very kind and professional. Courteous, respective. Very informational. Fast and neat, very clean. Walked my wife and I through every step. Ensured we were happy and comfortable with the service. Overall he did great job. He convinced my wife who was against it, great job.

Brody showed up on time, was friendly, fast, and efficient. He was done in no time. He patiently walked me through what was installed where as agreed and showed me how to use the system. He cleaned up after drilling, though he left behind packing materials. In all, a smooth process.

I’m waiting for 2 inside cameras and 2 door locks. I was supposed to have an appointment today and that fell through. I’m was a Vivint customer in the past and I left so I hope this time I don’t leave for being unsatisfied.

The rep (Cody **) who came today was knowledgeable and respectful while working in our home. He took time to explain things and made sure to do the work with care and consideration to our needs. I would absolutely recommend him for installation or wanting to know more about Vivint.

Daniel was fantastic! He explained the system well and made sure I understood how to operate it. He was professional and friendly. This was hands down the best experience I have ever had regarding a service installation. I am happy with the quality of the security equipment and I will definitely be recommending Vivint and Daniel.

Absolutely yes. Great service. The person who install the system is very knowledgeable and professional. The guy was really nice and helpful and I felt very well taken care of. Thanks so much for all the help and kindness. We feel very safe now.

They were great in making sure we were happy with everything. Testing everything, getting us set up online. Letting us know how to activate our account though our phone. They made it easy to understand all the information that was given.

The system is excellent and all the employees are professional and respond your questions quickly. It’s easy to learn the system, it’s not complicated for me because I’m not technology and I’m understand the system not completely but 90%. I’m glad to used this.

Mike was amazing! Very friendly and informative. We love the system and everything it comes with. I love the other code you can put in if someone is in the house to alert the cops. Overall great experience and excited to have this system.

My service was basically horrible. I was left with no communication while they were text me twice. They just stopped responding. Then when we were on the phone the guy hung up on me. Then texted and called him back and he said he would get back to me which he did 30mins later. Then he quickly transferred me to another department where I was on hold for 30mins again. I can provide screenshots and call logs to prove this. I'm probably going to cancel this service now before I invest too much wasted time and money here.

My technician was wonderful! He arrived on time with appropriate attire to identify himself and introduced himself. The installation process was great! I would definitely recommend him. He demonstrated how to use my equipment properly! He was very professional and knowledgeable!

Our installer, Randy was prompt, friendly, and super knowledgeable. He was able to give advice on what items we did or did not need in order to fully customize our safety experience. Would absolutely recommend using him to anyone else doing a Vivint installation!

Tyler was quite professional during the installation. Tyler texted me the day before to confirm we were going to be home, I appreciated that.. Extremely knowledgeable on product knowledge and explained/answer all our questions. This gentleman needs a raise.

My Tech was very informative, respectful, and honest about the services I would be receiving from Vivint. After the traumatic event I just went through, and me not trusting anyone, especially men, he calmed my fears, and I never felt threatened once. This is HUGE because right now I’m anxious and paranoid of everything. Ty So much for the stellar job and mostly to my tech.

From the very start Thomas was informative and patience with the many questions I had. He took the time to walk me through each and every feature that was important to me. Being a former ADT customer I told him exactly why they lost my business. And the main reason was the customer service. Then as if it had to. He got better when Rhonda showed up our installation technician. She was absolutely amazing. Again let’s start with patience and care in all her explanations to my question. Rhonda made sure my wife and I had a complete understanding of the system as well as the contract. Explaining each section. I’m totally impressed with the company at this point. I’ve had a wonderful first impression.

Tim was awesome great guy. Took time to explain everything. And show us how it all works also showed us how to hide the wires after we get siding done. Will definitely recommend your service to anyone who asks for your service.

The installation went well and clean. The technician explained everything very clear. The technician showed me and my wife how to work the system. I'm glad I pick Vivint for security for my home. If I get other devices that comes with vivint I want the same technician to come back to install any devices.

I’ve had Vivint for about 4 months now and I’m extremely happy with the product and the customer service is right on target. I had an issue with a false alarm, couldn’t figure out which area it was coming from, of all things I couldn’t remember my password. The monitoring department was AWESOME. I switched from another company after five years because of customer service. VIVINT is the best.

Vivint created the best products to arm/secure your home. Not only that, it creates you a smart home! Installation technician was on time. Walked my family thru the installation. Extremely knowledgeable and helpful catering to my needs of the home.

I Had a great install experience with Shannon. He was very knowledgeable about the products and services offered by Vivint security. He was on time and finished the job in the amount of time that was specified. He represents the company well.

He was very Professional and Great communication skills. He explain all that needed to be explain. Left Out No Details. He Explained Everything. Was very interested in our safety. Gave us the best service and deal for our New Home.

Very well customer service and well explained. Everything is going good, no complaints, Aaron explained very well. Definitely recommend. I am very satisfied with the service as well with the cameras. I would completely recommend. No complaints, I will contact them if I need anything. Thank you.

Great guys. Were very accommodating In setting our account and our circumstance. Made the installation as quick as they could and were respectful to our many pets in the house. Clear spoken and explained every step of the process very well. I would most definitely recommend them to friends and family.

Swift and efficient service. Mr. ** was very informative and made sure we had everything we needed customized to our home. We could not have asked for better service. 5 stars. We are loving all of the products and our new smart home.

Each representative was warm, professional, knowledgeable and understanding. They made us feel special and heard with good response to each concern or question. The presentation was thorough and explained well. There was no pressure to buy but to analyze what was best for our situation and family needs.

Patrick and Paul were very professional and knowledgeable. Great job guys. They really knew what they were doing and answered all our questions. They helped with understanding the app and also helped my son with his questions. Heck the dog even loved them…

Rep did great job with presentation and showed benefits of using the service. He was thorough and walked us thru each phase. He also informed us if there are any issues in the future to call him for assistance directly. This is convenient since he knows our history.

Our install was efficient and exceeded expectations. Peace of mind is priceless. We can now feel safe, and have a clear view of our property. The system we have has cameras, sensors and remote access. Victor was great to work with on install and communication from office was also good! We were recommended by a family member who has had the system for two years and loves it.

Yes they was very nice and friendly. Did a very good job. Yes I will recommend to a friend's, the people were very nice and helpful. I thank them so much. It was very needed in my home. Thank y'all so much.

Work with the salesperson went great and the installer was very polite and respectful, however care should be taken when finishing the job. The area that the install took place was destroyed with drywall, wood, and stone left on the floor/ground below the installation areas. Also the tool belt the installer was wearing caused his hammer and tools to bounce off the walls cause rubber marks in multiple areas. It was noted by my wife that "he was a bull in a China shop" everything cleaned up with sweeping and vacuuming, and water and rag for the wall. But it should be noted.

Conner was the man who knocked on our door to see if we were interested and he explained everything to us so well. He was the friendliest rep I’ve ever worked with. The installation was amazingly done. The two men that set up everything were really helpful and answered all of the questions we had. I like how they kept their heads down and worked while we were doing our everyday activities. I love the whole system. The cameras, the smart lock, the panel, EVERYTHING!

Our technician was so professional, polite and got the job done quick. I really appreciated the time he took to explain everything to me. He showed up on time and thoroughly explained the contract before he got started. We were very pleased with the service.

Alex did a great job and explained everything to me about the security system and I appreciate it very much. He talked about my payments, what I was purchasing from the difference of the security equipment to the overall payment for the service to monitor the system.

Our technician, Aaron, was amazing!! He was super informative, made sure we understand everything, and seriously went above and beyond! Even though there were some issues (our house is brick but we wanted the video doorbell) Aaron managed to set it up and still have it looking nice while also efficient. Cannot thank him enough!! :)

Great experience. Nice guy. Good work. No complaints. The whole thing was easy and looks to be done right. Vivint was recommended by a friend who has nothing but good things to say about it. I hope this alarm covers everything they promise.

We are very happy with our Vivint security, Juan (field tech), was awesome, very knowledgeable. Handled everything with the install making sure everything worked, Kathy handled everything with the paperwork making sure paperwork was correct and complete. Thank you Vivint;

Super excited to have Vivint installed at my house. My tech was fantastic on explaining all the equipment and setting it up. I love all the different safety features of this system. I would recommend Vivint to my family & friends.

Justin did a great job with the install and with his thorough explanation of the system and its function. He also explained the process and expectations. He also left his contact information for any follow up needs. That is all.

Hayden did a great job. He was really professional. Install everything pretty fast and walk us through the whole system and help us understand how the alarm worked. He did a pretty fast and clean job. He was done in 2 hours.

Installation. The installers were very courteous and knowledgeable as well professional. With this update on this new system, I feel confident and safe knowing that when I leave the house. We are safe in our home. Thank you for all you do to keep our home safe.

Awesome experience. Tyler made it a pleasure. Great guy, professional, cheerful and knowledgeable. He was very thorough in his explanations and answered all my questions. 10/10 would recommend again to anyone. It makes a big difference when someone shows up and takes pride in their work. You can see Tyler was Proud once the system was installed.

The technician, Chavely was excellent from the moment she walked in. From the installment through to explanation from the beginning to the end, she kept on showing and teaching me to make sure I understood. She is amazing with her craft. She is polite, courteous, friendly and knowledgeable. She tested and retested to make sure the installation was perfect and also made sure I understood the security system.

Chris was super professional at all times. He explained all the system and devices one by one before the installation. Additionally, he set up our and account and explained everything again afterwards. He demonstrated 100% knowledge of his work. Make me feel like it was the right decision to make Vivint my home security system company.

Technician was punctual, knowledgeable, friendly, and efficient. Setup was quick and service was top-notch. Would use again and will refer friends, family, etc. It's great to have reassurance that our home is protected during these uncertain times. Reasonable prices and excellent quality products.

Everything was awesome. Mr Brandon ** was very thorough and kind. He explained everything step by step. Also showed me how to use it for everything. I would refer him to any and all my friends and family to install.

The Technician was very professional and knowledgeable. He was answered all questions and showed us everything we needed to know about our new system and how everything works and he made sure he removed all trash and cleaned up behind himself

Yes. This company was recommended to me. I have recommended it to my friend. The staff was friendly. Salesman was knowledgeable of company. Installer was courteous and prompt. Knowledgeable in explaining how the equipment works. Encouraged the best equipment for senior citizens.

Brandon ** was a fantastic sales representative. Very friendly, informative and easy to talk to. We had our services installed today. Those who helped install it were also very friendly and quick! Brandon stopped by after the installation to check in and help answer any questions we may have had. We’ve only had it in place for an hour but overall pleased with everything up to this point! Now on to using it! :)

Quick, faster, professional and polite. Very impressed with the service so far. The sales associate explained everything and the installer came the same day. The Installer went over all the apps and how to work everything. I would definitely recommend again.

The techs were very nice & explained everything that needed to be explained, however one of the technicians did mess up our ac. We've been trying to contact someone to the number our technician gave us but have not had any luck. They won't give us an answer to when this will be fixed yet they were pretty fast to charge money upfront before installing anything. But now that money is collected & obviously it's the weekend, there isn't any update on our ac to when they will get someone to come down and fix it.

Good service but installation took over 5 hours and holes put in walls to hard wire cameras are visible and damaging to the look of the inside of my home. Very disappointed. Replacement cameras were not installed where preexisting cameras were. Just a totally bad experience

Everything went fine until I found out that I would have to buy over $3000 for equipment. Then my service charge would double per month. Both my son-in-law and my neighbor said they didn’t have to pay that much. Anyway, I had already paid $39?? Which went right through my bank account. Well, Judah **, my salesman was very nice. However, I’m too old and probably wouldn’t live long enough to pay that much. I called and told him to cancel the deal. He said they were supposed to go to Corpus Christi right then. A man is coming tomorrow to take the panel down.

Brandt ** is my sales agent and Grant & Devin were the installers. All were great, very informative and patient. Brandt was very receptive when I wanted to make changes to my agreement., working the numbers to get me the best value.

I really enjoyed the experience. You pick everything you want for your security service and the technicians get right to work. It was quick and required little from me. The results left me feeling comfortable that I know what my security service provides and how to use it.

Sergio was very helpful. He did a great job setting up my system and explaining it to me. I am so happy with the quality of the product. The video quality was so good I had my Ring doorbell replaced and upgraded to theirs.

Great customer service. I’m just hoping I didn’t get lied to and the product looks like very good quality so I’m excited for it as of now but let’s give it a couple of months. Our technician was also wonderful.

After completing my purchase my package was missing products that were supposed to be included and my monthly pricing was not what was said to be. Currently debating whether or not to cancel my service before I even start it.

The Technician who installed the products was very knowledgeable and professional. He also explained the system and was very helpful setting up app and keyboard. The installation was performed fast and with no problems. I would highly recommend Vivint.

The tech was prompt, efficient, and professional. We discussed what I was looking for, decided on the best combination. He had the system up and running in 90 min. He explained how to operate it. I would highly recommend him.

Daniel and Pablo were very knowledgable of your company and the equipment. They were kind and very helpful. The installer, forgot his name, was patient and kind, he didn't leave until he was sure we knew how to work our system.

We had an install for home security. It was done timely and with care. Everyone was professional and courteous. We appreciate the confidence and courage it takes to offer services during times like these. Thank you for doing a great job. Highly recommended.

The service rep is so awesome. Chris was able to answer every question we had..The service guy that came to install was very professional and also answered any questions we had..I am so grateful to have this protection and this service..Thank You.

Very nice and friendly and knowledgeable about the job and answer all my questions and did very nice work and cleaned up behind himself and will recommend to friends and family members and took his time and was very quick. In and out.

I will not tell anyone about you because I am still waiting for them to fix my door bell. It’s been 3 month plus. They haven’t paid off at. I wish I never sign up with them. I am sick of the they keep on telling me.

Have had a wonderful experience! I had used them before and am really glad I am using Vivint again! Jade was very knowledgeable and did an amazing job setting up my system. My experience could not be better. I would definitely recommend Vivint to everyone. I have had ADT and Vivint in the past, and I’m very confident I made the best decision using them again!

Just had my Vivint alarm installed. Everything looks nice and works as expected. Installer took plenty of time to teach how to operate the components. The app makes it very convenient to operate and monitor. Cameras provide great detail and are easy to operate.

Steve was very nice and professional. He walked me thru everything that he was doing with a very good explanation. He was very patient with me because I had a lot of questions. After the installation he gave me an in-depth tutorial which was well welcomed. Steve is a good guy!

Chris was super helpful, friendly and recommend us with many tips and options that Vivint has to provide. The systems is so easy to use and reliable. Can’t wait to see what else Vivint has to offer. It feels great to feel safe.

From the very beginning I felt that I was heard from Ryan on my call and along the way guided into the best decision I got to make for me and my family and I am truly grateful. Thank you to Caleb for my first meeting at my home. And thank you to Ray for a very knowledgeable and professional installation. I appreciate you all!!!!

My sales rep Eathyn ** was absolutely wonderful and the tech that came out I don’t remember his name but he was amazing. He showed me how to work everything. He stayed until he got everything the way that I wanted and where I wanted. He did an amazing job.

My experience with Vivint so far has consisted on making an appointment and the installation. Both occasions I was met with helpful and friendly employees that appeared eager to assist me and answer questions. The employee that arrived to install my system with very kind, respectful of my home, and arrived 5 minutes early which cannot be said about most installation processes.

Cody was very nice and helpful with what the Vivint alarm system is all about. He answered all of my questions, gave me an honest feedback about what I needed for security. I am very pleased with the promptness with customer sevice.

Wonderful experience! From Nas getting everything explained and ordered, to Brandon getting all the equipment installed. Prices are excellent and process is a Breeze! Installation of equipment and system training tool around 2 hours. All mess was cleaned as well?

My assistance was well received. I am much appreciative and would refer others to your company. Thank you for assisting me because I had no knowledge of how to purchase security cameras. After, your assistance, now I am knowledgeable of security cameras.

Spencer was my coordinator and he was so helpful. I haven’t gotten the equipment yet, but if the video recording is like the customer service, it’s gonna be awesome! It sounds like I’ll get more sensors than I need, but I’ll roll with it if the service is gonna make up for it. We’ll see!

Installers did a great job but the salesman was very misleading on some of the things he told. I’m not happy with that. Once you are dishonest with me it is hard for me to trust him or the business. I probably will cancel my service in 3 days for these reasons alone. I had him repeat himself twice with me then a third to my daughter so I knew we were hearing the same thing. Sorry it didn’t happen and I had to find out a lot of information from the installer.

The Agent and Tech was knowledgeable, answering all my questions. Took the time I need to understand and go through everything and made sure I understand everything. I really appreciated that. I didn't have any issues with the tech and agent.

At first I was a little bummed that my boundaries were not respected when I stayed them at the beginning of the convo at our front door. But I am very happy with the equipment! The pictures are clearer and I was never able to hear anyone in my carport, and now I can! Thanks :)

Not only was he pleasant, he was quick and thorough. He kept me informed and addressed all of our questions. The install was clean and easy. If asked I would recommend this tech as a prime example on professionalism.

Adam the person who installed our system was very nice and professional, he worked very hard and long hours to make sure everything was working properly. Maddie the person I spoke with regarding the system was also nice and informed me of other options regarding the system that helped to clarify things for me.

Vivint panel is easy to use, and Will installed the devices with perfection. I would definitely recommend this alarm system. Door sensors look very modern and doesn’t interfere the doors. Will was also able to help us set up the system.

I had been with Vivint for almost 8 years never have any problems. Till 2 months ago some Vivint salesman come ringing my Vivint doorbell and offer me an upgrade. Well since I was happy with my experience I was, "Why not, let's do it." By the next day after the new installation, I realized that for me was an upgrade I was a downgrade, my old equipment was able to rewind 24 - 7 for more them 90 days. This new one only show live and record very short clip. So I call customer service to ask questions, my new bill was going to be $80 more than my old bill and I couldn't do a rewind. For me to do this I need to purchase more equipment, I was well I had 3 days to cancel if not happy, will this was my case.

The sales rep lied to me and said no contract and that I would only pay the monthly charge for the service. That was a lie, I signed a 5-year contract for $3200 worth of equipment and my sales tech (Dan) was rude and made ** comments during the installation.

Our installer did a wonderful job, very professional and did a fine job. Would definitely refer him for others. Arrived on time and provided excellent explanations to the service. We are very satisfied with both the service and the installation process.

Very efficient and easy to operate. Devante was very thorough and explained everything. Thanks for making this install so easy! I received 2 cameras, a doorbell and outside camera and it covers the entire area that I wanted. Quality cameras as well, I can see everything clearly!

Ivan was amazing. He was so professional and explained everything about our new system. We are extremely happy with our new system! We are excited about the cameras especially since we have a pool. We feel that it will greatly improve safety.

Door cameras and exterior cameras. Also door alarms and fire alarm monitors. Just installed it, will take some time to determine the effectiveness of the system. I was happy with the installation. And the installer was personable and professional.

Mike was great! Very nice and professional man and he left everything neat and with great quality, my cameras look very clear and I like how they look high-end. Also appreciated the poster posted in front of my home showing I have a Vivint.

Ryan was his usual self: professional, informative, courteous, thorough. He has activated our system twice for us and always does a great job. With Vivint, we feel secure in our 9,000 square foot home to move freely about in daytime or nighttime and when away. Would definitely recommend Vivint.

Technician very kind and informative. He showed me all the items on me yesterday. I did the questions and he helped me set up on my phone. Then he gave me all the paperwork and explained the agreement with the company.

Ryan was in and out of my house in about 1 hour, everything went smooth and efficient. My wife was the one that was at home and she felt comfortable with how he was working, will recommend to friends and family that need security at their homes.

Very resourceful, respectful and on time. Logan helped with the installation locations and training of the product itself. Left information for future concerns and questions. Could not ask for better install tech.

Very friendly. Good time and successful in the service and work efficiently and explain details very well. I myself think you have a good professional worker who seems to know the job very well. It was a great pleasure have such a kind and intelligent young gentleman. Been so nice and polite.

Mike was a kind and professional technician. He was able to resolve any issues during set up and explained everything thoroughly. I am excited to use this security system. The process was simple and streamlined as a consumer. I also appreciate their quick response and great customer service over the phone.

Craig was a fantastic salesman. Very professional and courteous. Answered all of our questions with exceptional knowledge of the products and had examples to show us for reference. Very well prepared. Installer Dang was also extremely professional. Very fast with his installation which was nice as it was late in the evening. Gave me a thorough tutorial of the system when he completed the installation. I have already recommended Vivint to several family member, friends and work connections. Thank you for making us feel safe in our new home!

My experience with Eathan and Jill for signing up and install for Vivint was great. These people were very friendly, professional and knowledgeable the whole time they were here. I had been with Vivint before but I sure was glad I came back. They were all awesome!!!

Customer service Quick and accurate. Bassil done a great job explain everything to me step-by-step. I really appreciate it. He is a great sales person And his team afterwards were excellent. I really love the product. I will tell my family and friends.

Salesman was very knowledgeable about the product he was selling. Very personable and respectful. Technicians were very thorough, professional and well versed in their craft. Instructions for use in easy to understand terms. I would definitely recommend this company to family and friends.

John was very knowledgeable and efficient during all aspects of installation. He was able to address all questions and provide succinct instruction on operation of the system. He knew how to work around some of the challenges with a large house.

Salesman and the technician did a fantastic job. But my camera was installed the day after because the technician ran out of cameras. So for that I take away half a point. Or, who is the salesman is very persuasive. He asked me if I could hear what he had to say about Vivint and its product. I said yes and allowed him to explain. His knowledge of the product and Vivint was very impressive. He answered all my questions and invited me to ask. He showed his training was worthwhile.

Servicer was very knowledgeable and friendly. She is very professional and did a great job at installing all equipment to perfection. Explained and answered all questions I had at the moment. She tested all equipment and walked me through on the operations and options of each device. Helped me set up my accounts on MYQ app and Vivint App. Awesome Job to her! She is highly recommended for promotion if the opportunity is possible. Thank you so very much!

Tech was very knowledgeable and gave clear instructions. He ensured everything was cover, recommended other services and left the place clean. He was very courteous. After he finished the and covered the what, when's and how's. He showed the different views and how we could change. We had no questions when he left.

I had a bad experience about the first technician assigned to us because he did not give a call or text that he will not show up. As a customer, I have the right to know what happened and why the technician cannot come on the appointment time and me and my family had to leave from where we are at just to be able to be present during the installation so I was really upset. But they did corrected that by giving us another schedule. So far I am happy with my home alarm system that we are able to monitor our home.

Called Vivint for alarm update on newly purchased house. Technician was very helpful and professional, as well as personable. He was very patient with me; I am likely the most technologically inept individual he has encountered, or will ever encounter. A very positive experience.

Technicians and Sales Rep were very nice and patiently waited for us to arrive to our home. We would highly recommend Vivint Security to our friends and family. So far, everything seems to work great and we are loving the protection we now have.

Very quick and thorough with the install, had everything put in and tested within an hour. Both sales rep and technician were very helpful and nice. Taught us how to use our system and made it easier to choose Vivint.

We were so satisfied with how patient and informative Julie was with us. I don’t normally give in to any sales rep who comes knocking on my door, but she changed that in an instant with her wonderful personality! She made this experience so easy and hassle-free.

Truly amazing. Will be recommending to all my friends. The rep, Josiah explained everything. Nice guy, the tech guy very professional and respectful. The cameras and video feed wonderful. Doorbell camera amazing. 100% satisfaction. Didn't take long at all to install and everything was explained. Went over everything with us before leaving.

Angel was excellent. Put on or alarm system up and very knowledgeable. Able to help use use the system. Very very nice guy. This best system that I have. The sales guy was great and got all I wanted for good deal.

We purchased our first home and it came equipped with a Vivint security system. I scheduled my activation call time a few weeks prior to close for the Monday after at 10:30am and was contacted no less than 3 times since then by Vivint confirming a different activation call time. I’m not sure where the confusion stemmed from, but that was incredibly frustrating in the middle of an already stressful endeavor. However, the activation process was so simple and the system overall has worked great so far.

Because customer service representative was very helpful and pleasant. I was instructed to email back to the email that I received since today is a holiday and no one was available to assist. The representative I was chatting with was quick to reply, and was very polite in their responses and the things that they needed. Also, when filling out this review the star rating cannot be seen if your phone is in dark screen mode.

So far, I am very pleased with Vivint. I appreciate Amanda who went above and beyond with installing my equipment. She was very professional, friendly and knowledgeable. Also, a big thanks to Chris and Ben who assisted with the installation. I highly recommend Vivint to a friend. Thanks, for a great Vivint experience.

Had sensors installed indoors and cameras installed for outside of the home. The crew was very professional and knowledgeable. They explained how everything works and we went through the use of the panel inside the home and how to use the app as well. Would recommend Vivint to any homeowner.

Our experience with Vivint was great! Both guys were very informative, knowledgeable and professional. I actually had Vivint when the company had first came out many many years ago. Y’all have really improved and outdone y’all selves. My husband and I love y’all products.

Sales rep was very knowledgeable and fast install was done by the tech. All were very helpful and did great work. They were very patient while we discussed what equipment would be best for our home and gave advice on best placement spots.

The installer was very professional and respectful of my property! I told Luke I would give him an “A” for installation! Haven’t use the equipment long enough, but it is definitely an improvement over my previous security system and company.

Everything was great and quick process. The only call out would be the patching work off the main panel left to holes in the wall that are visible and not patched correctly. Logan gave us a great experience and was very flexible around our crazy schedule.

It took the tech 8 hours to put in our system. We have a very basic system and the tech didn’t leave until 11:30pm. The system still doesn’t work right. They have to come back to finish it. He raise the price as well.

We got our alarm system installed the same day that we signed the contract and we are loving it. The products work and does everything that the salesman said it would do. For once an honest salesman. The other system that we had was a joke, didn’t work half the time. We are so glad that we changed and our neighbor changed over the next week.

Justin is a great technician. He explained all questions I had and installed new equipment quickly at the time of installation. Also, he smoothly dealt with a request regarding the original service plan. Everything went well and was swiftly done.

The manager and a sale rep came to my home on Sept 2, 2022 telling me about the service. I asked about receiving a second panel because with ADT I had 2 panels. I was told by the manager that I could have 2 panels with no problem. Just found out by the installer that I cannot have 2 panels and the manager never him anything about a second panel so at this point I am going to cancel my service with Vivint. Be aware of the lying and manipulating Vivint train their workers to lie!!!!

I was contacted at my door at 2 pm and upon agreeing to the proposal and selecting the coverage, all was installed and running by 8pm. Made it easy to have our home security system installed and operating. Will recommend!

Was approached at my house on Friday evening. Sales person for Vivint kept pushing me to get the product saying deal was only available if I approved everything and completed install that same evening. Said his group were from out of town and were only there temporarily. Then said they would only do a soft credit check and on Sunday I got a hard credit check on my report. They also told me I had a free trial period no obligation for somewhere between 3 days and 2 weeks. I'm not sure because he just kept promising us stuff to keep the deal going. I know have a hard inquiry on my credit score for a trial period. AND I couldn’t even get a hold of an actual person until the following week. Vivint apparently doesn’t have people to answer your calls on the weekend but they are a security company?

I’ve had Vivint in my home for several years. When I called to have the service installed in an investment property it only took a few minutes to get it started and all set up. I was impressed with how the request was handled. I had a thought of switching a while back but I’m sold. I have no intentions on leaving anytime soon. Kudos to the team for providing impeccable service.

Our installer was professional and did everything to accommodate our wants when it came to placement of equipment. He was courteous and was able to adjust our order to include parts we had overlooked. You can’t beat the price for the package as well. Great service.

Good service, excellent explanation, great job, thank you for explaining everything, good installer, good tech, great service. Would recommend tech to other. Happy with service. Thank you once again great! Technician was professional and installed everything well. Thank you again for the great service you provided. Camera are working great.

Great tech install on alarm. Very helpful and walked us through everything. Vivint tech syncs up with a lot of other internet devices so it makes things convenient for controlling all devices. The pricing was easily broken down and everything was explained on pricing. Would recommend this company.

Great quick service and set up! Set me up and installed equipment all within 3 to 4 hours. The salesman was very knowledgeable and installation tech was quick a courteous. App is easily managed and pretty straightforward. Definitely recommend!

Fast and efficient! Loved the customer support. Easy to install all the devices and the agent answered all of my questions too. Every device looks super sexy and professional. The app is easy to work with. Most importantly, we all feel very safe and in control now that we have our wonderful Vivint smart home/security system.

Jd was amazing! he was on time and did great job! He was helpful with showing me how the system works. 10 out of 10 would recommend. Vivint is a much better system then I was using. I’m super happy with it.

Derrick was very diligent about what he was doing, he explained all the features of the alarm and made it very easy for my family to understand. he did a excellent job. i’m not usually tech savvy and need so much explanation to learn about it, he went over it in my phone and show me all new features of the system.

Julio ** was very courteous & helpful. I believe a younger technology-savvy customer would have taken less of his time on explaining the system. I am 77 & slow to catch on to anything new. I know I will love this “mind at ease” tool. Thanks.

I would like to recommend him to anyone who to do the security system service. He's good from what is doing and his explanation is well spoken, I wish him the best for his life. The company may sent him to represent anywhere.

I was greeted by a professional gentleman! He was kind and courteous and has knowledge in his field. I was pleasantly surprised by his outstanding personality and confidence! I referred 5 people to him and believe that they will be as happy as I was with his performance and welcome him into their home, making them feel comfortable.

The installer was very cordial and friendly. He did his installation and explained everything very well. He moved the furniture that was necessary to be moved and put it back. He was very thorough in showing me how use the system. He answered all my questions.

Roberto was very professional, friendly, knowledgeable. He was very patient and made sure I understand my system and other options that I plan to upgrade to in the future. I feel very secure and notice my neighbors also have Vivint.

I haven't receive it. I'm sure I will enjoy due to my family and with my husband that has passed. Now I won't be worried about if someone try to break in. Thank you all so much for the discount and helping my family.

Had a doorbell camera installed along with a security alarm. The technician was very professional and did the job in the allotted time. Very knowledgeable about everything and walked me through everything. Very satisfied with the service. The technician was also very helpful with the setup.

I was very pleased with both my salesman, Dan, and Donny my installer. They were both very friendly, professional, and knowledgeable about the Vivint system. The system itself is impressive with the range of customization it allows. I also love how clear the videos from the cameras are. I would definitely recommend.

These guys were AWESOME... I mean they were kind, they were social, friendly respectful and liked their job... They made sure I understood my contract, how to work the equipment and how to navigate the panel. THANKS GUYS!! I highly recommend these guys... They didn't even know. They made my day.

Seemingly great product. The system covers every need and the parts seem to integrate well. The ability to not have to pay upfront costs was also a great incentive. The sales person, John was also very friendly and made for a relaxed process. The installation team showed up the same day and had the system up and running very quickly. He answered all of our questions and was very polite.

Ryan was excellent. Explained what we were getting, and how it worked. He was able to answer all our questions. He installed our new system the same day!! Had all the tools needed. Did not seem to mind me reasking questions. Very knowledgeable. Nice guy. We were very impressed with the features of the new system and with Ryan.

Great job by Chris. He explained everything and answered all of my many questions. Would recommend to anyone needing an alarm system. He even took the time to call the main customer service number and set up the app on my phone.

The installer was very knowledgeable of the devices installed. His instructions on how to managed the devices are easy to follow. I'm a senior and I'm able to remember. He also did a very neat installation of the l devices connection/lines.

The setup was great! The customer service person was helpful. The instruction about how to setup the panel was detailed. I was able to complete the setup easily. I look forward to trying the services. I would recommend this service to my friends.

Easy setup start to finish. Knowledgeable reps made sure everything was set up and I understand how easy it is to operate and all the benefits the system provides with the smart home features built into the security system. I highly recommend this service.

I can't help but be fair and accurate. The technicians that I had were a great team together. From the sales rep to the installers. Which started as one and then came two more. The sales rep arrived first - presented the Vivint products - and after agreeing to sign up - I received an immediate installation date and time - which was the same night. I really didn't want to have the technician(s) do any work on this night. I wasn't feeling well and was very tired, I wanted to call it for the night. Reluctantly, I agreed. Mainly because I didn't want to pay the installation fee, if my date of install had to change.

The most Personable young men, pleasant and knowledgeable that I have encountered in some time. THEY WERE AWESOME. I was impressed with the explanation of your product and very happy with the short time it took to install and with the cleanup after the work was done.

I'm very pleased with the technician that's was sent. Out. Very respectful and helpful. I would recommend Steve to anyone. He was available for any questions that I had and made sure I was pleased. I would recommend again and again.

Rob was great. He knew what he was doing and fixed all issues. The first tech talked like he knew what he was doing but there was a few things he didn’t do and Rob was able to fix them all. System working great now.

The people I spoke with on the phone were great. The installer was nice. There was a lack of communication from my phone call till the install. I never got a confirmation email. So the installer did not know everything I had discussed with phone order. Not his fault. Installer was nice but he ran into multiple issues and I have a wire running up my wall. It looks tacky. Not impressed with the quality of my install. Wires can be seen everywhere. Installer was very nice person. But I would not let him install in my house again. The over the phone support was good. They did a lot to try to make it right. But I still have exposed wires running down my interior walls and exterior walls. Not a clean install.

Recently I lost my husband unexpectedly. My sister, Virginia **, highly recommended your company. My Installer was very kind and considerate to my situation, knew what he was doing. Also, he was very polite with everyone around. He answered all my questions thoroughly and was informative on all your products.

The job that was done was clearly explained as it was being done... In the end of it all, I had a better understanding of the equipment...compared to the previous service of which was like being at a conference I didn't want to be at.

Very professional installer and great attitude! I would recommend this system to anyone interested in getting a home security system! I've already tried the system and it works very well! I would have liked to have talked with a sales representative prior to purchasing the system.

Andy was on time. Very neat and thoroughly took us thru the process. He really knows the system and how to help us customize it to our family. Great job with install, and explaining how system works, I would highly recommended Andy and Vivint!

Santiago did a great job today. He was very professional and worked hard in the heat to install our system. However our sales guy Jacob ** did include 2 additional keypads in our order so we have to wait to get those. Santiago had to adjust the order and he has to come back out to install. It’s no problem, just would have been nice to have everything done, so we don’t have to have to wait, make another appointment and taking time out of Santiago and our schedules. Santiago was super nice and we appreciated him adjusting the order so we could get what we requested.

Our tech Giancarlo was amazing, extremely knowledgeable and very respectful. He answered all of questions. Arrived on time and didn’t rushed out until everything was properly working. It was a pleasure to meet him, wish more companies cared as much for the customers.