Vivint Reviews

Both Bobby and Tony were fantastic. Tony really took his time to ensure that everything was installed properly and that I understood how everything would work. Set proper expectations every step of the way. Before he left he made sure I was happy with everything and even swept up after himself. I couldn't recommend him more.

We “inherited” an older Vivint system with a number of non-working components and our installer did an excellent job of repairing and replacing these. He also walked us through all of the processes for initializing an operating the system. We were very pleased.

Great customer service skills on the part of both the salesman and the technician. Both very knowledgeable about the product and its operation. We are pleased with our new security system and we look forward to many years of the peace of mind that comes with it. We will be encouraging our relatives and neighbors to consider getting this system for their homes.

I was not into installing the type of top notch system I wanted. The tech, Gabriel, arrived on time, confirmed my order, and then reviewed the home. He recommended one more camera on the back of the house (by an alley) which I really appreciated. He was courteous, efficient, patient, and explained everything to me, in a way in could understand (in am a senior woman—he didn’t talk down to me). Offer safe, confident and secure with this system. Worth every penny!

My experience with Vivint from start to finish was an excellent customer service from over the phone tech name Jake, and on-site installer technician Donne which broke everything down for us and also gave us input on certain scenarios during his experience, thank you to your Vivint team.. This experience is definitely well recommended to friends, family, and our nearby community.

My Technician worked expeditiously to complete our install. He was knowledgeable about the full capabilities of the system and was efficient at troubleshooting issue on the spot. Vivint outshines all of the competitors and I’ve been a customer since 2015. I left the competition and have stuck with Vivint. You should too.

Kyle is a good rep for Vivint. He understands the product and personally subscribes to it. Being in the service industry myself, I am able to readily see that he himself believes in the Vivint product. I identified that right away with Kyle. I am in Residential HVAC. I can't promote any product in my trade, that I wouldn't buy myself. Our work ethics are similar and very high. More people like us need to exist, in all areas of business.

I recently signed up for a Vivint membership. The sales rep that initially came to my door was super nice and explained how everything would work, listened to what would benefit me vs. just selling something. Once we were down, she arranged to have the entire system installed same day. The installers were great, super personable and made sure to ask where I wanted things and even explained there were some things I didn’t really need in my package. I ended up getting money back! They did not have one part that they needed to complete the install so they came back the next day to finish up. I am feeling good about my choice to say yes and the customer service seems to be excellent so far!

Alex was amazing while installing our new Vivint system. He answered any and all questions we had. Was respectful, very friendly, and went above and beyond while he was at our house! Could not recommend him enough and we will be making sure to go through him again for any other upgrades we may want to add in the future! Our new home feels 10x safer and we have peace of mind Vivint will keep us safe!

The install tech Brandon was absolutely amazing!! He got everything installed and step by step showed us how the whole system works and was very professional. He was the only part of the process that was above and beyond. Prior to tech coming out was not up to par with misinformation and had to spend extra time on phone. Was not a good first impression. I rated 4 stars because of this pre-sale issue. The tech Brandon really sealed it. Wasn’t for him this would not have been a great experience.

The technician was friendly and gave me all the information I needed to know about. Showed me how to use system. He walked me thru every step of the way and made sure I knew how to use alarm system. He was very knowledgeable about the system. I highly recommend the alarm system.

Spencer was our man, and will always be. He was early and stayed till both of us totally understood. He did not try to upsell extras that we did not really need. He politely overcame any issues with old house electrical outlets. Also, he tweaked my preferences on our views of property.

I am thankful for the peace of mind and protection the system offers. My salesmen and installation tech very kind and professional. They really care about providing me and my family with a peace of mind. Thank you for your professionalism. Vivint is a wonderful company with a awesome product.

A great company to work with. They listened to what I needed. Didn’t try to talk me into what I didn’t need. Very professional. The Technician set up my system and cleaned up the mess. He took his time with all of us making sure we all knew and understood how to operate the system. We all senior citizens in the household. Mama is in a motorized wheelchair. If she is in her lift chair and we are away, she can easily open the door using her cellphone if she knows who the person outside the door. Great investment for safety and comfort in a troubled society.

My sales rep and installment guy was very helpful and professional. He walk me through step by step to ensure that I was comfortable and knowing what I was doing for the safety for me and my family. I would recommend to my family and friends Vivint. Thank you so very much.

Salesman said there was no contract.. Only month to month.. Did not disclose that there is a contract for the equipment,, To say that there is no contract and then to find out you are on the hook for many months paying for the equipment is very misleading,, Would not recommend to any family or friends.. I had already disconnected prior service.. So had to get Vivint.

Ryan was a extremely friendly and knowledgeable regarding the equipment and service. Very good technician! He helped explain everything I needed to know about my package. Would hire him again for sure.

The installation was fast and efficient and the agent was really friendly. Also great equipment, that is simple to use. And it is not hard at all to understand how to operate the system and the cost was perfect as well, very reasonable, not costly like other competitors who are very expensive, for the same kind of system, and I happen to like this one much better.

The sale man was great and the technician was very good and fast putting everything together. The sale man explained everything where I was able to understand it and the technician went explained step by step on how everything work. I will tell my family and friends about your service, this will make me feel more safe in my home with all these devices.

I am so thrilled of the outstanding customer service of this company Vivint! The representatives and the technician they were above and beyond their knowledge, patience and kindness to me and my husband. I can’t wait to learn more about their product! I work full-time. My husband is disabled and he is on his power chair all day and in oxygen 24/7. Vivint has brought some peace of mind to me as we are feeling more safe in our home and when I am not with my husband.

My experience with Vivint has been a really painful one. The rep came to my house last year saying they were out in my neighborhood doing a buyout from ADT as they had a promotion going on. I agreed and signed up with him and he asked me to call ADT and cancel service with them so he can forward it to customer loyalty so they can handle the buyout. NONE of this never happened and now I am stuck with 2 contracts.

The technician was very nice and he explained everything about my security equipment very well and now I have been on the phone with friends and family telling them about how I enjoyed my security equipment. I am going to purchase security equipment each month until I have the home security equipment that I want,, the prices is affordable for top of the line security equipment.

Technicians were poorly trained on how to run lines behind wall. As a prior technician myself, I know you don’t have to make 5 holes within a wall in order to feed a tiny wire. Once I asked I was given a poor excuse. This is unsatisfactory. I highly recommend better training.

Our service tech Michael ** was here at the start of the timeframe allowed. He was very patient, answered all my questions. He made sure I understood everything he was doing and even spoke to my husband on the phone. The equipment set up was quick and the app is great. Overall Great customer service.

It was a very easy, quick and seamless process from beginning to end. I believe that it was less than 24 hours from purchase to installation. The security system, including the app, is very user friendly. We will be happy with our new system. The sales team and the install technician all did a great job answering questions and performing their duties.

James was very professional and informative. He used patience when I didn’t understand certain aspects of the system. He took his time to explain everything. He checked to see if I was ok before going on with more explaining. He went through all aspects of the process. James used courtesy, professionalism and respect with me at all times.

Tim did an excellent job explaining and installing my system. I Would recommend this company to anyone. Tim was a very polite and courteous person. Easy to communicate with. He knew his assignment and he done it well. A job well done. He also did not leave until we knew how the whole system worked and what to and not to do.

Connie was GREAT!!!! She arrived on time and was very informative of everything I was getting as well as what I had the potential to have. She offered me some great deals in which I accepted two of them. Connie was fast and efficient in her installation and made me very aware of everything the system had to offer. Connie also left the installation space in the same clean manner in which she started. An overall great experience and I would t find Connie and her professionalism to anyone in search of a knowledgeable and helpful customer service representative. Thanks Connie, GREAT JOB!!!

I spent no less than THIRTEEN HOURS being transferred between departments and waiting on hold to finally confirm cancellation of their system. I have this in writing. Five months later I am still getting multiple calls at 6am about the money they say I owe on a canceled system at a house I no longer live at. Apparently after canceling, they sent some piece of equipment? I don't live there, never received it, and never authorized the 'purchase' of it. This is beyond harassments. I spent over two hours on the phone this morning being transferred between departments and somehow never talked to a supervisor. They are lying crooks. Horrendous.

Great customer service. Thank you. Arrived on time and with excellent communication. Very fair at ascertaining what we needed and easy to work with. Camera system exactly what we needed. Fire system exactly what was needed. Now we will feel much safer at home after having a very bad emergency. This was really important.

Excellent service and instructions given were easy to understand and follow. Would highly recommend Vivint for security services. From install to activation, the process was seamless. The easy to follow instructions made for a comfortable we have every confidence of protection with Vivint Home Security and look forward to using the app as well.

Did a great job, no issues. Very personable and finished ahead of schedule, would recommend his services. Installed control panel, sensors, motion sensor and connected doorbell camera. Cleaned up his mess once completed.

Great service with sales rep and tech. Amazing jobs and accurate and quick installation. They both tech and sales rep. Answered all our questions. They explained everything well and help us to determine what we really needed. I do recommend refer both tech and salesperson. Amazing jobs. Installation was done quick.

The system is very nice, having some trouble figuring things out but overall the system is very cool!! We’re glad we got the chance to upgrade when we did!! It is very alert and active all the time and we appreciate that nice upgrade from the system we used to have. Very glad to be using Vivint now!

I was told one price over the phone, paid for it then the technician told me another price for an inside camera that I discussed over the phone and had a clear understanding what I was getting. I spoke with several representatives. And I still ended up paying an extra price for the camera.

Stephen and his crew did a wonderful job installing my equipment and did a great job explaining how everything works. He accommodated to my needs and I was very please with the work that was done and how fast they finished it all! I would definitely recommend him and his crew for other people to use their services.

The rep explained the package I was wanting to have installed. The installer was very courteous and did a great job. We are pleased with the work and info that the installer provided. The finance department was very helpful and worked to make sure the package we got was correct. We will definitely tell others about this security company.

Michael Q. (our technician) made this experience well worth the time and cost. He knows the product and how to best utilize it for the customer's needs. He is very knowledgeable, professional and personable... The perfect combination for ensuring all your home security needs are met.

The team came in the same day we decided to purchase their system. They worked diligently to get everything complete. Although there were a few issues to complete, they had the system up and running the first evening! The customer service rep, Rasaan, returned later to check things with us; we had a couple things with which we needed help; he contacted the electrician, Steve, who came back the next day to move the smart hub to another wall which had a better electrical source. Rasaan came back that second day to be sure the system was working well for us and that we understood how to use it. By the way, I was actually working in my flower beds one of the times Rasaan returned; he borrowed a pair of gloves from me and helped pull weeds from under a tree where I was having difficulty cleaning them out!

I just had my Vivint installed last night, and I am so happy with it. The sense of being safe in one’s home makes it all worth it. I would like to add to the installers were nice gentlemen. They were kind and courteous and they did a wonderful job. I highly recommend Vivint Security to my family and friends.

The system is easy to arm and disarm. I love having all of the information available on my phone. The salesman was friendly and informative and came back after installation to make sure everything went well and we understood how to use the system. The monitoring charge is less than ADT and is based on cellular instead of a land line.

We are very happy with the service and our installation technician did a really great job. The process of sales and installation was easy and quicker than expected. Lindsay was nice to work with over the phone for the sale completion. Eric was friendly and his work is high quality. We will be recommending Vivint Security Systems to our friends and family members in the future.

Was told I would get a remote thermostat and remote door lock in the quote and was also promised a 400.00 discount if I let them install the same day and did not see it. Also the quoted price was not what the total came out to be. The system seems good. Just don't understand the differences from quote to install.

Representative was nice and helpful. Worked to help me set up password and codes. She was very professional and patient with me. She was friendly and kind and understanding. I don't like writing, so I hope this is acceptable and you give her a raise and recognize that she is very detailed in her work and overall a dedicated employee.

I was an ADT customer. It wasn’t like the experience with ADT was bad but the experience with Vivint was just levels above my experience with ADT. Garrett was the sales person and was a professional and skilled at sales. Omar was skilled and very charming and gregarious. I enjoyed the experience with both.

Was great…Answered all questions., was professional and explained system and apps on phone. He even explained to my teenagers. Did his best to make sure everything was done neat and tidy. Lastly he called in to help us get services and billing we could afford. Overall very content with the whole process.

Although not the least expensive, Vivint was superior to other systems we looked at. Greg was very thorough and professional. He gave us his recommendations and explained the reasons for them. He ask where we would like the motion sensors placed and even matched the keypad color with the rest of our door handles. He made sure to hide all the wires and placed the plugs so they were inconspicuous. We’re extremely happy that we selected Vivint for our security system.

Chris was our inspiration guy and was absolutely top notch. Very knowledgeable & exhibited the highest degree of caring about the customer that I have seen in years. He is a great credit to your company & you are so very fortunate to have someone who truly cares not only about his work but also his customer & making sure that the customer is happy with him & the service the customer will receive. What a suprise & absolute pleasure doing business with him. That level of customer care is so very seldom seen today. It was like 30 years ago when companies & people really cared about the customer. How delighted we were!!! Thank you!!!!

I chose Vivint to provide the home security system I recently purchased. The price was competitive with the other product I seriously considered and the installation was handled by an experienced and personable professional. There will definitely be a learning curve before I can fully utilize the full range of features provided but the basic operation has been easy to quickly master. The sense of increased security I feel is a quality of life enhancement.

The two gentlemen that came were very polite and nice. They set expectations and answered all my questions. They informed me of the entire process. The installers did an amazing job with installation. I’m very happy with my decision to choose Vivint to service my security and protection needs. I would definitely recommend Vivint to my friends and family. I feel a lot safer knowing that my property has security. The best part to me is the mobile app. You’re able to do just about everything. That’s convenient for me when I’m out of town.

Our sales person Brian was very nice, courteous, and informative. Our installation technician was great as well and took time to explain everything and answer our questions. We are excited to have the new system and its security features. Great experience overall. Thanks so much. It was a great experience beginning to end.

Tony was amazing. He did a fantastic job and was a pleasure to work with. He made the process smooth and easy to understand. He was thorough and wanted to make sure that everything was perfect for our home. My wife and I would gladly recommend Tony to anyone looking to have the Vivint system installed in their homes.

Ivan represented your company and himself exceptionally well! He was courteous and professional. Ivan took time to explain the installation process. He explained how the different sensors worked, and the best location for them. He answered all my questions. He explained what I may want to consider to further secure my home. However, he wasn’t overbearing. On top of that, he completed the job in a timely manner. I would certainly recommend Ivan to train your new employees.

Great service and prompt! Customer service did great explaining steps necessary for updates on account. I would recommend them again. They called back and were able to schedule service technician to come out for installation of new upgrade. Appreciate their promptness and knowledge of system. It's a nice change to see in an age of self help and lack of courtesy to be able to receive this level of customer service excellence.

Roxanne was very professional and was able to explain the system thoroughly as she walked me through the training. She was very helpful in answering all my questions. I like the quality of the picture that the cameras provide to monitor and the cell phone. The front door automatic lock works smoothly and Roxanne was able to show me how to change the batteries when needed.

Jorge was so nice. He was very patient in answering all my questions. Very professional. Great attitude. I will feel very comfortable having had this system installed. Was recommended by a few friends and reading the reviews, I am sure I made the best choice in choosing Vivint. Thank you.

Professional of the highest caliber, Technician Mike accomplished the system installation in efficient and in a timely manner. Very polite and cheerful, he took time to explain to us the system’s inner workings. Mike is a credit not only to himself but to Vivint. Promote or the least you can do is give the man a raise NOW!

Great service, first time customer and y’all’s representative was great. Installation was fast and technician was great. All around great service and positive experience. Couldn’t ask for anything more or less. The system so far is great, crystal clear and works well with the app I kinda wish the cameras would turn when you're on the app looking at them but the view from them is good enough that it’s ok not to have them moving. Night vision is great and the light on the main camera works perfectly super bright. Also love the fact you can talk to whoever it may be through the app as well, great feature

Scott (sales) and Max (installation) were awesome. They guided us every step of the way, and were very honest about our needs. From the menu selection of different technologies, to the feasibility of certain things that may not have been right for our home, they were honest brokers, and that is very much appreciated.

Everything went perfect. I didn't get a sign or stickers. All was a great and my wife fully understands and can operate the system in my absence. The entire experience and the tech was awesome tech. I am definitely recommending this company in the future to all my friends. Thank you so very much.

I just want to thank Vivint for sending the best of the best to do my installation. Not only did she know exactly what to do when it came to the installation but her as a person made myself and family feel like we had a relative here with us and as far as I'm concerned there is no better service/assistance than that so again from the bottom of my heart thank you for not only giving us the good service but thank you for being you...

Juliette was phenomenal. She tailored a starter system to our household needs and price range. I would do it again. And if I have the chance, I'll refer her to friends. I feel as though she was advocating for our needs rather than just giving a sales pitch. I feel the statuette l system will serve us well.

Nick was amazing. Great customer service and he was able to show me all the benefits of the upgrades of the alarm. I’m so grateful for all the effort he put and the patience he had to explain all the ways the alarm works. He went above and beyond with the work.

Very efficient and friendly. Install was clean and I was walked through all of the features. Made the home secure again! I will use Vivint from here on out, I switched from them once but that was a mistake. Thanks again for all your help, I am excited to see what the system will do to keep my family safe.

Installation went well. I have a difficult house to work on. Had to sign the paperwork 3 times because of changes beyond my control. All parties were very professional and helpful throughout the process. They cleaned up all excess trash.

Ethan was a great representative and answered all our questions thoroughly. Demontrey did a fantastic job installing all of our equipment. Very pleased with the entire experience! We had follow up questions after the installation and Ethan was quick to come by and answered all of our questions. We are very pleased so far with system and the protections it affords our household.

Oz was very pleasant and worked very professional. Stayed to make sure everything was working and that we were set up with everything on the HUB and walked us through all of it. Made sure we were OK where everything was being installed. Highly recommend. Seth ** was very professional and answered all questions we had.

I loved every minute of this experience. Everyone was very knowledgeable. The only con I see is the process started at 6-7pm and the installer was at my house until 11:30pm on a weekday. I would say waiting until the next day to install wouldn’t be a bad way to install the equipment.

I am very excited about my new Smart Home with Vivint. Arturo is an amazing representative and provided excellent, professional, customer service. He is extremely personable and was willing to listen to me and explain everything regarding my new Smart Home. I feel safe! I also feel like my home is safe rather I am in it, or away from it!

The technician was very knowledgeable and very thorough in explaining everything and every step he did everything right. He made sure I agreed with the location of sensors and he taught me how to use panel and cell phone, very patient with my 3 dogs. He worked as fast as he could. I asked him to move one sensor and he did it very happily. He wanted me to be happy with the set up

Excellent service. Everything was completed and explained to us and I will recommend to all my friends and neighbors and the technicians was very helpful and extremely excellent devices. Happy to be a Vivint customer. We are very pleased with the service provided by the Technician and his explanation of our new system

Price for use is pretty good but the equipment cost. Luckily 0% interest. Still +3500 for 3 sensors, 3 cameras, 1 smoke detector, and the smart hub seems high especially since the new panel is pretty darn close to an Alexa. Time will tell but everyone throughout the process is helpful. This is literally the 4th survey I’ve been requested to do per Vivint so they are really big on getting feedback.

A good job was done and the worker handled himself very well. He did a good job explaining and helping us understand how to use the smart panel. He did a good job making sure to hide the wires to make it where they are not showing. A very good mannered and handy young man.

Our installer Steve was top notch. We had to troubleshoot a few quirky issues but he is very experienced and had a bunch of tribal knowledge about how these systems work. Highly recommend Steve S. The system itself seems to be good and the app is easy to use with plenty of options to customize your options.

Amazing service and installation. Installer was professional and explain the process. The installation took about two hours. I have an older house and the technician was very adaptable and flexible and made the installation seamless. I am very happy with service so far and video quality is outstanding. Would recommend these products and services.

I am a repeat customer and hardly get to brag on people/companies in today’s world of viewing customers/clients as numbers or transactions. We can talk about how good the tech is or how awesome and easy the interface is, but that’s to be expected when spending this kind of money on a product. What impresses me the most is the ease of dealing with Vivint from the time I called to the time my system was online. Their customer service is exceptional and their installer, Christian, was knowledgeable, professional, and super easy to talk to.

I had made an appointment with Vivint for 3/13 between the hours of 8:00 - 12:00 to confirm number of desired cameras and to check current sensors (replacing prior security firm). Joe arrived timely and went over all the preliminary paperwork and cost based on minor changes. Being in agreement with terms and conditions, as well as modified cost, Joe started installation and finished same in about 3 hours. Joe took the necessary time to explain the operation of the alarm and asked if I had any other questions. It was a successful install. Thank you, Joe!

Hunter and his assistant did a great job verifying everything was in working order and reviewing how everything worked. Hunter and his assistant were polite and pleasant and courteous and professional.

Carter arrived on time for my installation. He was very personable. He did a great job installing all of my home security equipment. He also did a great job explaining how all of my home security equipment works, how to use the app, and what to expect with my new home security system.

Connie ** was so detailed and explained everything she was doing. She is a great asset to your company and very knowledgeable of the products I have purchased. My daughter Melisa ** had referred me to your company. I will record your company to my friends & other family members.

So far as a new customer, Vivint has been very pleasant. The customer support team that I called when I was trying to set up my account was very helpful and very knowledgeable. I look forward to using them for a very long time to keep my home, secure and safe, the setup on the panel was very easy.

Jay stopped by the house as a cold sale about 5pm and told me about the product. Products sold themselves and Jay was very informative. Had the technician Ozzie at the house as soon as we finished the paperwork. Had my system set up and functioning before bed. Very happy with how the system works and comfortable using it.

I am a new customer, and so far I am very satisfied. My system was installed yesterday, and I was very pleased with that process. Efficient, thorough, and informative are how I describe my Vivint tech support. I look forward to being a good customer and having good relations with Vivint.

Switched from ADT. Seamless transition. Very informative presentation before and after installation. The technology is cutting edge, along with a reasonable price. The buyout program helped me to make a decision without financial implications. The installation was quick as well even though it was done in the evening. I will certainly make a recommendation to any homeowners that I know.

It was fast and efficient and good customer service. I was very please with my service, and I really am excited to have this new service. I would definitely recommend a friend to this service. I feel safe already. My tech was super nice, and answered all my questions with ease. I’m thankful for all the information I received when going through this process.

The technician arrives and tells me that he doesn’t have the equipment that we asked for. He then goes to say that the older sensors and the garage opener is not compatible. When we called to order the service the guy said we could keep our old sensors. All in all we didn’t get our garage opener or our thermostats. The technician did not clean up after himself and he left all the old sensors on the doors/windows and the wires from the outside cameras hanging.

RJ was very knowledgeable. Answered all questions. Very polite, kind and made us feel comfortable about everything. Will be referring him to friends and family. He was very personal and easy to work with. He made sure he was upfront about all fees. Great experience. I know we will enjoy the security inside our home. We all feel so much more comfortable in our new home.

Installer was very friendly and proficient. The job has not been completed because I am hiring an electrician to install outlets near the location Cameras will be placed. This should be completed next week. After using the system for a while, I will be better able to access my satisfaction of VIVINT as it is much more expensive than my previous home security company.

I was extremely pleased with the job. I like the cameras and also the front door camera, and the panel which is very easy as well as the app on the phone. I also like that I can open the garage, and front door the the phone. I also care that I can let people in the front door without me going to the door. I love range of the cameras on the front of the garage and the side of the house. I am very happy that I let ADT go. The tech was excellent explaining and teaching the system. He also was very nice.

The installer was knowledgeable about the equipment that was installed. He was also personable, and professional. I appreciate victory's assistance in thoroughly showing me how to arm/ disarm the system. He was very patient and thorough as he explained the multiple ways to arm the new system. He allowed me to arm/ disarm the system until I was comfortable with its features. I am pleased with my decision to switch to Vivint security services.

From start to finish this was the most pleasant and professional transaction I’ve experienced in a long time. Grant is a person of integrity with a vast knowledge of Vivint security systems. It was a delight getting to know him. The technician/installation crews working with Brooklyn were top-notch people who did an amazing job all around. We went with Vivint for one reason - their people!

Great service very professional employees. Showed up on time. Employees were very respectful, very clean and and considerate. I would highly recommend Vivint versus ADT or another security company. Prices were reasonable plus they gave you a discount. If you had another house, I will definitely refer Vivint to friends and family.

At first I was hesitant to purchase and install Vivint, I did not know if I really needed a in dept system like Vivint. My Technician Drew was great. He came earlier to fit my schedule and had good customer service. Good Conversation, and outstanding knowledge of the product. Very Handy and thoughtful. I would refer a friend.

Tristan was very helpful with setting up my Vivint package that best suited my husband & I. It was quick and easy, the service tech was awesome as well and answered any questions we had! We were familiar with Vivint system and even got some new updated version of system.

Isaiah, Ananda, and the other two guys that were there were great, funny, friendly, and were quick. Looking forward to Ananda coming to get that Zaxbys lol. We had a good time while they were installing our new system. Their service was a great. 10/10 for us. Based on the things they showed us about the company we think we gonna love it and it’s very affordable and soon we hope to have someone to come out and add another camera. We highly recommend this company to anyone who seeks to have a camera system.

Representative was courteous and explained the system and operating procedures well. He was able to answer any and all questions I had And thus far the system works very good and I am happy with it and feel much safer knowing I have a great source of security for not only myself but property also whether at home or away. The pricing seems to be absolutely worth it. Thank You kindly.

My technician was patient with my questions and went over everything before the actual installation. He helped put extra sensors so my sliding glass door had two sensors for when my doggy door insert was in or out. We had to take off a flood light because it couldn't be installed with the position of the camera which was mounted upside down.

Pablo provided great customer service, friendly and helpful. I did express my concerns about privacy issues with the neighbors since his driveway is close to the side of my house. I wanted a camera by my air conditioner since my neighbor made a comment last week when I called park security about his playing his guitar at 10pm. The neighbor said my air conditioner was always turning on and it bothered him and said he hasn't done anything about it yet. Thank you Vivint.

Great experience. At first I was quoted extremely expensive without realizing there were better deals they could have offered me. When I indicated I wanted to cancel to go with ADT, I was transferred to the retention customer service and that was outstanding customer service as the rep gave me a better plan in order for me to stay. He also said it could go lower after the first year. It turned out fantastic at the end. The system is great thus far.

Excellent service by Vivint. Employees are very knowledgeable, friendly and professional. The cameras, the APP and the ability to set the alarm and to disarm the alarm from a phone device is excellent. I found out about this company from a friend. When I saw all that Vivint can do, I decided to go with Vivint.

Equipment is poor. Customer service is poor. Every 2 months or so we call and complain about the Equipment that's poor. We were told that when we sign up there is no service charge so in the beginning there was none and now of a sudden there is. We been trying to get out of contract for about a year. My family and myself don't feel protected by this company at all and in the beginning my home was never monitored at all. Worst company ever. Save your money and when we were told that someone was going to call us they never did. The Equipment is garbage.

Rep/Installer was great, answered all my questions and also worked with me as we were having a WiFi issue when setting up but that didn’t stop him. He continued as I was on the phone with tech support and followed up with me a few times to see if he could help with anything. All in all great experience!!

Seth and everyone from start to finish explained the system well which helped me decide what I needed when normally I’m an indecisive person and don’t make such important decisions quickly and definitely not the same day. I felt confident and comfortable in my decision and had install done immediately. There were 2 people installing and Dakota made sure everything was done right.

Our technician was really great and showed a lot of patience for not so tech savvy couple. Also took the time to explain the functionality of the system when linked to home Alexa and google devices as we are planning to set one up. I will definitely recommend to whomever buys the house next door.

Both our sales rep Thomas ** and technician were very friendly ,professional, and knowledgeable. They Both have great customer service skills. Very happy with our experience and service. We are very happy with our cameras and our door bell camera is great along with our security system. We have peace of mind and are. Thank you Vivint.

The technician was very helpful. Explained it to me. Made sure I knew how to work every thing before he left and explained every thing to me as many times as I asked. He was very respectful and his knowledge of the device was very good. The whole set up was quicker than I anticipated. He was set up and explained every thing to me and was out the door.

Brandon was awesome. He was professional, knowledgeable and kind. He was very patient with me, I am a senior and not very tech savvy, he demonstrated and allowed me to practice until I was comfortable. He is truly an asset to your company. Thank you for hiring him. If all of your employees are like Brandon, I would highly recommend your company. Brandon exceeded my expectations.

The installation Guy was friendly and super professional. He explained everything well and made sure I was satisfied before he left. The app works great and the cameras are awesome. I am very satisfied especially with the professionalism of the installer. I highly recommend to anyone looking for home security.

Alan was very helpful and efficient with the install. He greeted my family very kindly and I would recommend this process with anyone needing a security system install. The tutorial he gave us regarding how to use the system was seamless and I applaud Vivint for the training they give their employees.

Great sales team. Amazing tech guys. Entertained my 4 yo and his 100000 questions. They were very knowledgeable as to where to place things and how to use the system and the app. Please hire more of them. The tech guy assigned to my job was caught up doing another job, 2 more stepped in quickly.

A suggestion is to not charge the sales representative the $400 (previously waived) installation fee if the client decides not to get the system installed. This is what I was told would happen when I decided the next day to not get the system installed, which would save Vivint installers from coming back to remove the system and accessories. I got the system installed and have no issues with the system, but I told the salesman that I didn't want to account for another debt, since my primary desire is to pay down debts.

My sales and installation people were great! I am so thrilled that I made the choice to switch from ADT to Vivint. TJ was fantastic and very informative. I would definitely recommend Vivint to anyone interested in security. We were moved up due to my wife being pregnant and due close to our install date. I can not express how thankful we are for this!

The professional technician was really respectful. Explained everything to me carefully. Made sure that I understood everything. He took his time and made sure that everything was installed properly. He didn’t leave any mess. He cleaned up after he was done with the install. I will for sure recommend to family and friends.

Great sales representative, very informative and professional. Excellent install team, everything was put back in place in the house, very professional, and everything was accomplished in a timely manner. The app is very easy to use for the security system, and we are pleased so far. I would highly recommend this security system to everyone, especially if you need a little help with user-friendly apps/devices.

A great job of install by Sean. Hooked up and reviewed system with us. Worked great. I highly recommend Vivint as an alarm company. They retrofitted an old ADT system that was installed 12 years ago. There were a few hiccups that were addressed by Sean the installer. System seems to work great.

My technician’s name is Angel. He was very friendly and helpful throughout the whole installation. He was thorough and explained everything step by step. I plan on adding more products to my home in the future and will ask for Angel. I would definitely recommend Vivint to friends and family!

I had this alarm company since 2014 when we first moved. We started having issues with the equipment last year 2023. The system kept sending alerts and I called them in November. We spent a whole hour on the phone about how to reset the system and change the battery. So we decided being we started using the ring cameras, we don’t need Vivint anymore. I called at lunch, at this point they want to tell me another story how our equipment is old and it needs to be replaced. And they will give us a big discount and free equipment. They didn’t say that yesterday. So I said I wanted to cancel but she kept trying to sell me packages.

I've had 2 systems installed and the installers were careful, professional and knowledgeable and very courteous. Highly recommend! Vivint App and equipment are easy to use. Customer so far has also been extremely helpful!

Very professional. Cleaned up and made sure that I understood the system before he left. Gave me his card and said that I could call if there were any problems. Much better than ADT. Glad I switched. Equipment is better and they didn't try to sell me anything I didn't need. Recommend them to everyone looking for an alarm system

The disclosures over the phone when I was making my appointment were accurate the service to install. The system was very quick. Service guy was very thorough and explained a lot of things to me so very happy with my choice. And finally the price and the amortization of the equipment was very favorable.

I got quick response to my inquiry. I talked with a rep who answered my questions and explained things very clearly. I set up an appointment for installation the next day and the tech (Sheldon) recommended some things after a thorough walk thru both inside and out of my property. He arrived on time and very pleasant and explained things along the way. He gave us a demonstration of the installed system. All of the paper work was done digitally and easy to follow. The tech would help answer any questions along the way. A great experience!

The staff was very knowledgeable and explained everything that she was doing and the install was very quick! 10/10. I am loving my service so far. The panel is very easy to operate and I love that I can view activities on my phone. I love that I am able to communicate with someone at my door if I need to when I am not home.

Every step of my request for service to the actual installation itself has been handled with professionalism, care and confidentiality. During my inquiry I was pleased to have Angel answer every question expertly which was then followed up with Kyle (my technician/installer) delivering top-notch service and going the extra mile to ensure that I understood all aspects of my installation. I will be recommending Vivint to my family and friends. Thank you.

I have had Vivint for the past 5 years and finally cancelled my account yesterday, which took 6 days to cancel...No joke. Once I finally cancelled, and argued with several different people over the past 6 days...I got disconnected several times, nobody called me back, could never get a live person on the phone, etc., I was told it takes them 30 days to cancel my account. Seriously, I have to pay these scammers another month, but they justify it by saying they prorate my final payment. It depends on which day your fee is deducted. For me, my payment is on the 15th of the month, so they will credit me back 15 days. However, this is not why I cancelled. This is...

Sales rep didn't keep his word. Sales rep said I would get old age sensors and $200 off because my son has Vivint system. Sales rep said he would follow up in few days to insure I didn’t have any questions. The installer was good, fast, and professional. He was at my house the same night I purchased and stayed late getting everything installed. He tested everything then explained how to use console and the app. I was interested in another camera because I cannot see my backdoor.

Great installation, service and explanation of everything. It was easier than expected, system is very simple to use, the camera quality is excellent and knows the difference between people and things that don’t need recording. This is fourth set of cameras in 20 years and by far the best I’ve had. Alarm system is also easy to learn.

Daryl from Vivint was above and beyond with my services. Highly recommend him and the system so far is above excellent. He took care of all issues. Cameras look very nicer, system is flawless and easy to use. I would definitely use the services again without hesitation. Alarm system is very responsive as well.

From my initial consultation through my excellent security install, I have been very impressed with Vivint! The customer service has been top notch and my technician was friendly, knowledgeable and worked quickly and efficiently to install all of my equipment! So far the equipment has been excellent and very user friendly! I feel safe and secure in my home and have a pleasant peace of mind thanks to Vivint!

The experience was great. We ran into some issues as I had older equipment. In the end, I am a very satisfied customer and will recommend Vivint to family and friends for sure. The person who installed everything was very intelligent and helped me the most with my questions I had. He was amazing. Thank you.

Installation was a snap since I was transferring from another system. The worker was polite and efficient. I did not like trying to read documents from my phone and trying to relate to a person on an iPad. Very impersonal. All was difficult to impossible to fully understand what you were signing. Also they spelled my name wrong. All personal interventions were good.

The installer was great. Knew his product and what was the best package for me. He made the install quick and knew what he was doing. Also this is my first security system. He made sure I was familiar with app, how to check cameras and set system. Excellent service.

Franger was amazing! He was our installation guy and he was extremely thorough. He was able to answer every question we had and provided great resources for us. He was also friendly and made us feel confident in our choice for a security system. It was a smooth process from start to finish.

James was so kind!!! I was running a little late for my appointment and he waited without a complaint. When it was time to install my equipment, he took his time and talked me through everything. He walked me through the front door camera and the sensor. He also showed me how to work the alarm from my computer phone. I would definitely recommend him to someone else. My friend referred him to me and I see why she did!

Mr ** was very helpful when it came to product info. He was very respectful and knowledgeable. He is a professional with a conduct of integrity and if he was not so I would not be with Vivint. I appreciate a worker that both knows his stuff, doesn't lie to make me buy stuff (I dislike salesman strategy), and cares to make sure I'm well taken care of after he leaves my property.

It's only been a few days of having the system but it has given me such peace of mind. Very convenient setup and easy to use. Love to come home and feel safe. And when I am away I feel that my pets and belongings are safe. What a wonderful experience!

Seth and Shea caught as we were walking into our house. They were affable, professional and informative. The installation was done the same day by Oz and Hunter. They were expedient and answered all of our questions. Very happy with all services. And we would definitely recommend Vivint to anyone that wants to have a security system for their home.

The two men's that came to my house they were very kind and helpful. They came the time they said they would be at my house. They answered any questions I had. If they made a mess they cleaned it up. I would really recommend Vivint to anyone. Thank you all for your work.

My husband and I have discussed dropping our recent security service. Mohamed was in the neighborhood and spoke to my husband and presented quite a wonderful security system that our current system could not even compete with. He was extremely helpful, very informative and such a delight! We had everything installed within hours! Having that peace of mind that our home is secure with Vivint has surpassed our expectations!!!

Really good service. The sales guy was super professional and Juan the installer went the extra mile for us. I am happy to have Vivint as our security alarm. Juan was detail and verified everything before he installed everything. I was planning to go with another company, but now My family and I are satisfied with our decision.

The representative that come to my home were excellent. They explained everything in detail. They were quick, friendly, real professional. I would give them a real thumbs up. Thank you guys for everything. I had even invited the representative over for some barbecue. If you're ever in town, please feel free to drop by.

Vivint was very professional and explained and answered all questions. Guided me through all steps. Everything was neat and clean. They came within the allotted time frame. I took the survey, good way to make sure it's the right person. Informed me of the 3 day rescission period. He showed me how to alarm the system and add users. He helped me set up the app through my android phone. The overall interaction was great. The agent also left his number on the event I had additional questions.

Getting started with Vivint security system was easy with friendly and knowledgeable customer service. My Tech was friendly, courteous, and professional. He made learning the system easy for me and my husband. I have peace of mind knowing my home is protected 24/7. As someone who never knows where my keys are and with children and all of their bags, having a keypad has made getting in and out of my home a whole lot easier.

The installer was very knowledgeable and helpful with where to put the cameras and screen. He explained how everything worked. The salesman was not pushing us to buy. He explained everything thoroughly. Installation was same say. They helped us fit ours needs and got the job done as fast as possible. I would definitely recommend them.

Every interaction from sales to scheduling to installation was easy and pleasant. Our installer made sure our specific needs were addressed and his work product was very high quality. I love the easiness of the app. I love my Vivint system and I’m so glad I made the choice to go with Vivint!

Donald, the technician, was fast and efficient. He was able to get the job done expediently without rushing the job. He also took time to patiently answer my questions and review the system with us. I would recommend this company to my friends and family. So far, I am satisfied.

He showed up on time he was actually early. He let me know everything about the system so I wouldn’t be confused so he made sure I was familiar with the set up and he told me all the ways I could upgrade my system if I wanted to. So I might upgrade to something else in the future.

Sales Rep and Install Technician were courteous and knowledgeable. Both sales rep and tech answered our many questions. The Tech cleaned up and was patient in explaining how to use the system to us. We are Pleased with the whole process. The price is good and monthly fees are affordable. System seems to be very user friendly.

The Tech was great but my hubby and I are not great with Technology so was quite nervous about it. She walked me through just great but then leaving I apparently did something wrong and the alarm went off. Now I don’t dare touch it! I need more instruction as to what to do when leaving the home. I’m so thankful for people who understand all this stuff. Looking forward to trying this Security system. Thank you.

I was provided excellent service. The technician was on time and installed everything correctly in a timely manner. The technician was mindful of my wants/needs in the home. The sales person sold me unnecessary items so the technician provided me exactly what I wanted for the home. The camera installation and panel install installation look great. Technician was very professional and I highly recommend Vivint.

Jacob was very quick and was very knowledgeable. He finished the job with utmost precision and I would definitely recommend his service for anyone who needs a security system. He was very professional and got the job done very neatly, aesthetically with no mess. He explained how the system worked on my phone and on the wall mount. He even made sure it was at a convenient location as well as a convenient height so it was easily accessible.