Vivint Reviews

Eric (my technician) is very knowledgeable, prompt, and courteous. I highly recommend him and Vivint! He made my experience super fast and convenient. He was minimally invasive with setting up my security system. My system work extremely well. Thank you.

Audrey was amazing!! She answered any questions that I had. Very polite and informative. So far I am very happy with Vivint! I will definitely refer Vivint to another friend or family member when I get the chance! Thank you!

The product installer was amazing and helpful. The system works great as well. The new cameras with the flood lights are a great addition to the security. The installer told us they follow anyone in our perimeter wherever they walk and that is a plus for us. The installer was efficient and knowledgeable. He placed everything at the right angle and place. The panel is reachable as soon as you walk in.

I give an A+ to customer service and the technician who came to my house. He explained everything and was patient; very professional.!!! I would definitely recommend a family member and friends!!!! Thank thank thank you thank you.

The quality of the product is more than what I expected. The video is awesome. The price point is a little high but what price do you put on safety right! Michael the installer was very professional and knowledgeable. After he was was done testing his installation he instructed us on how to use the system. He even gave me his phone number too if we have any problems. If you’re looking for a security system or home automation I recommend Vivint.

The people we worked with were professional and knowledgeable. The installer was friendly and easy to work with. He did everything to help us set up the system on our cell phone. He made sure we knew how the system works.

The Vivint tech is very professional and they work on a timely manner. Eric was a great help in explaining all the details of how the alarm system works and how all can be seen from my phone. He was very timely in how he installed all the cameras around the house and the doorbell camera as well.

The entire team were up to their duty to make sure I get my home protected with camera. However, I wasn't impressed that the Vivint couldn't provide the remaining 5 sensors for my 5 windows without sensors rather I was told I would have to buy each at $50 each. For now, the 5 windows are not protected pending when I could pay out of pocket. The Tech that did the installation was very nice, patience and good in guiding me through.

Best investment for our home; our tech Jose was very knowledgeable and had amazing customer service. Explained to us step by step how the system works and how to use it on our phones. Installation was quick and easy. Will definitely recommend to family and friends.

Our tech helped us customize our package to fit our needs, was very knowledgeable about the equipment, and was super friendly and personable. We enjoyed our consultation, and felt very reassured with Vivint's ability to protect and secure our property, which led to same day installation. Our tech was super fast with the installation. We are very happy with our decision. I am looking forward to improved sleep going forward with our new system.

Brian ** was the installer and was very knowledgeable and professional, which made the experience pleasant. Was offered several options that were better suited for me and will fit my lifestyle. I am very pleased with the install and Brian, will definitely refer Vivint to family/friends.

The installing went over smoothly and everything was explained greatly. Any problems that arose were addressed and answered quickly. There was clear communication when the appointment was and what to expect.

My installer did an excellent job! He was informative. My Vivint was installed good & no problems! He helped me to understand how to work everything. Very polite and patient. Very thorough!! Thank you for everything. It was a good experience.

Josh came out and professionally installed our Vivint Security system. It was the best experience I have had with an install from a home security company. His knowledge of the system and coaching were of great value to me. The product itself is superb and I am extremely pleased.

Our Vivint Tech Pro Shaun was awesome & extremely thorough. He walked us through every option, feature and installation process. Helped us setup the mobile app and showed us how to use it. We highly recommend this service to everyone!!!

Came and did a good job. I’m Satisfied with the system so far. Still learning how to work it but it seems pretty easy. No Complaints at all. I would Recommend him to anyone and didn’t take as long as I thought it would.

I was completely caught off guard by my final cost of my “equipment” when all was said and done. I spent several hours over a 2 day period and numerous reps telling them that the math just didn’t add up. I never was given an itemized breakdown of all cost. I was only shown what i would pay monthly for my equipment and what I would play monthly for my services. I decided to cancel on the 3rd day. They don’t make the cancellation process easy. They set you up and install at the drop of a dime. They said the full cancellation process could take up to 30 days.

Michael communicated great about his arrival time, he was quick and efficient, very friendly and informative and overall did a fantastic job! His customer service was on point! Would highly recommend Vivint and Michael to friends and family! Thank you for getting my new home protected.

Issac was awesome! Very helpful, explained everything. Took the time to go through all aspects of the operation of not only the panel but also how to do everything on my phone. I was so happy that he was able to integrate my garage door opener with the system. I now know my family is the safest we can be. I will definitely recommend VIVINT/Issac to anyone that is interested in the best alarm system for their home.

The first time I installed with your company The camera system would come and go and have issues The billing system mess up my billing. I had to have all that fixed over numerous times. Over the course of The time that I've had service there has been a lot of lagging, animal detection and wind detection telling me that there is a person present when there is not even though I was told it's not supposed to detect anything other than a person. I continued with this service as I already had an agreement just recently. Had a sales rep out. Told me about the new updated cameras and spotlights which is very convenient for a longer playback period on an SD card as well as the spotlight. After installation the camera system in the driveway where the spotlight is does not detect the detection zone that it is supposed to. The camera has been offline. The cameras in the backyard are still detecting the animals as people being present.

I had a security system installed by Daniel ** from Vivint yesterday. To say I am pleased is an understatement. Not only am I pleased with the equipment, Daniel was very thorough in explaining how to use the system. Also, he was very professional and personable. Highly recommended.

My tech was very professional and took time to explain how everything works. The setup was hassle free and kept everything clean. He was on time and kept appointment on the time frame he had said he would come.

Thank you so much Vivint. The installer was fast and very knowledgeable. I just love Vivint at my Home, Business, and Apartment. He also added sensors on every window and door. Also added for windows if someone breaks the glass. I am very happy with their service install and customer care.

I started this process several months ago and had to continually push back installation due to setbacks with utilities. Heather our rep was so accommodating and understanding. We had our installation today and the installer was knowledgeable, helpful, and friendly. I will recommend Vivint to other business owners in the area.

Cody was on time and was obviously very knowledgeable about the system. Very personable as well. It was a pleasure to have Cody install our system. He did an excellent job of explaining what the system he installed could do and how to access the various parts of the system.

I was very satisfied with the installation process. Everything was well explained to me. The gentleman was very helpful with any questions that were asked. I think I will enjoy this new security system that has been installed for my protection as well as my family.

Alex is the kind of rep everyone deserves. A1 Service. He's amazing and I'm so glad to have such an awesome guy. Thanks Alex, you're the Best. Time to Level up. Not sure what that looks like but you have perfected this side of the business. Teach it.

Installation was super fast. Jon our installation expert was very professional, worked quickly and had all the knowledge to answer any questions we had. Using the system is super easy and self explanatory. We know our home is more secure. Big thank you to Vivint.

Great company. Great install rep. I called on a Friday and had my system fully installed by Monday morning. Spencer was really helpful and clearly explained all of my options. The app & hardware is really easy to use. I can operate all necessary security options from my phone. Tech support is readily available. Glad I left ADT for Vivint.

The installations guys were great!! Arrived on time. Went over all the details, answered all my questions & showed me & my husband how to use the system properly & efficiently! Definitely would recommend them to friends & neighbors! Thank you guys so much.

Yessssss Anthony and Chris are very professional, answer all my questions! Got the job done! I’m glad I went with this company. As soon as I made my appointment the next day I had my cameras installed. Now I feel safer than I ever did before. Thank you Vivint.

Install was seamless, and I enjoyed the experience. The entire team from sales to install was very personable and helpful. I have already recommend to friends. The product is easy to use and seems to be of high quality. Thank you.

Chad was very friendly and professional, quick, cleaned up after himself, answered all my questions. Helped me set up all my cameras and walked me through every step and even educated me on a few things that I had no idea how to do. Great experience dealing with Vivint. Would definitely recommend the Vivint to anybody that would like to put a security system in their home.

From the initial call to the two gentlemen who came to do the install and go over the whole system and features I can’t say enough good things. I think it’s a great value for the price and I feel safer in my home now than I ever have.

Technicians were fantastic and quick! Both very nice and respectful with our home. Will definitely recommend them to any new homeowner! Explained every piece of equipment that was installed, showed me how to do use it also. Very quick and easy process 10/10!!

I contacted Customer service for assistance with reactivating an existing system. I felt like I did not get clear instructions on the system. I was told the 30 minute call would assist me with the set up and answer all questions. However, I only received a text exchange for the set up and it took about an hour. The agent called but it felt rushed and I was driving and not in front of the system to truly navigate and ask more questions. I still have questions. I will more than likely find a tutorial on the site or call customer service again.

Great customer service. He did the job right and left us feeling with a sense of security. Couldn’t have asked for a better tech and a better experience. From the start this was awesome but our first tech was incompetent and had no true idea what he was doing. Luis came in and reassured us we were in good hands. He surely did knock it out of the park! Greatly appreciated all around!

I’m very happy with the cameras and the service and the guy that installed it was very knowledgeable. He knew what he was doing. Answered all my questions. Showed and explained how to use it. He made the experience very nice. I will recommend y’all to my friends.

Service was great, quick and easy. I would definitely recommend to anyone I know. I feel safe and protected with my security system installed. It makes my life so much easier knowing I have complete control of my house when I’m not available.

We just had our installation and was able to get most of what we anticipated. Being we don’t have an attic, it was difficult to manage an easy way to get more outdoor cameras hardwired to the home. We still were able to get three cameras including doorbell. We replaced all our sensors since our alarm.com ones were starting to malfunction after just one year. We integrated our front door lock, have our co2 sensor monitor, and water monitors. We feel way more secure than before!

We had a great experience so far, from start to finish. From an initial chat with an agent for inquiry to the installation/set up, education, and interaction with the technicians. They were quick, efficient, very knowledgeable, and kind. The app is seamless and we were able to integrate our smart thermostat. It’s a one stop shop that you can’t beat!

The technician (Sam) was super friendly, very knowledgeable and even showed up early for the 8am time block. Sam was very respectful of my pace and took his time explaining every detail of the setup and how to make the most of my system. I would definitely recommend Sam to anyone that needs an install.

The rep was really nice and the installer was great. He was friendly and patient. Everything was really quick and everyone was a pleasure to work with. Very flexible and accommodating. Hopefully the service is just as good as the setup.

I was very happy with the service that Joe ** provided me. He was out here the same day I called for a quote and installed all of my equipment, giving me great explanations on how to use all of it at the same time. I once again have peace of mind for the security of my home. I highly recommend.

Jose was friendly and attentive. We powered up system, discussed shortcomings and arrived at a cost effective solution to our site situation. He tested the system and gave wife and I instruction so how to setup and use system at home or remotely via smart phone. He was excellent and our “go to” tech for any future problems or upgrades.

Installation was an excellent experience with a knowledgeable professional. Overall all this has been as smooth and painless as I could have hoped. Adding the garage door opener was handled expeditiously.

Awesome job working on my home and making it secure. I have worked with Vivint on two other properties and the manner by which the technician has performed her duty is appreciated. I look forward to sharing the experiences with friends and family

Very professional and quick service. Installer was very helpful in showing us the system and finding a great place for camera placement. Highly recommend if anyone is looking for a good security system. Picture is clear and I love being able to see everything in the app.

Carter was very knowledgeable about the products and took the time to explain everything in great detail. He doublechecked all connections and adjusted all cameras according to our expectation and gave valuable input as to which each camera should face.

I had a scheduled installation for equipment from Vivint Smart. Greg is the one who came over and explained everything that needed to be done. After discussing a few options, Greg got to work, and all the installation was done on about an hour. He showed me how to use the system and it was easy to understand. Overall a great experience.

Joseph explained everything. Was knowledgeable and courteous. He discussed all requirements, went over contracts, applications, how to log on phone and all features. Also informed me if there are questions later I can contact him or the company. I will definitely refer others based on my experience with this company. Thank you so much.

J.C. ** was nothing but pleasant, professional and very patient. I could not have asked for a better Tech. I was very disappointed in that I was given a different price than quoted, which had nothing to do with him. He helped me get a supervisor but the supervisor took the price down but increased the monitoring. Which made not sense to me. Told me basically I could not get what was quoted to me.

Very easy set up and very professional installer. Didn’t mind that I talked a lot haha. Would recommend this service to anyone. I feel safer already and now my doorbell will not die on me all the time! Replaced my Ring doorbell for the Vivint system and already love it.

I talked to Shayne with Vivint and he quoted me a price on the phone. I wrote everything down on paper and read it back to him. He stated it was correct. The price was $68 a month including the equipment but when the Technician arrived he said it was $83 a month. I wasn't happy about it but I decided to go ahead. I called several companies and got quotes and Vivint was the cheapest price but actually it wasn't because I was given the wrong quote.

We worked with Ariel and she was so great, on time and answered all of our questions. She was a great and made us comfortable. The team that came was amazing, they worked fast and neat. Can complain, Vivint was definitely a great experience.

Bella my representative was amazing! Went through a list of products I wanted or needed and got the best custom package for my family! No interest! Flat monthly rate for my products and monitoring system. Don’t know why I waited this long to change from Ring to Vivint.

The installer and consultant was phenomenal to work with. Bob ** walked me through everything, helped identify areas and equipment of need, and took care of our home like it was his own. I appreciate his efforts and highly recommend him for any future work.

Vivint Home Security is awesome. Their team was dedicated in making me a happy customer and getting me the best deals possible. They were on time and professional. They install my system quickly and neatly. They gave me a good price and discount on the equipment. I love it. They sat down and went over everything with me like the equipment.

The installation took over 12 hours. One camera not installed where I wanted a view. Had to be relocated. Tech was great and it was a very long day for both of us. I wanted the door lock and once installed it would not lock. Many adjustments and it still would not lock. Had to remove and put in my old lock. I don't want this review to reflect on the tech, because he was very patient and kind. I feel this should have been a two man job from start to finish. The tutorial was quick because it had been such a long day. Another thing I want to add is. The day after installation I get an email about new installation can have up to 6 months monitoring free. I called and they said I don't qualify. Why send me the email,?

The rep was very professional, courteous, installed all the equipment as I wanted and answered all of my questions. I would definitely recommend this to others. I used to use ADT and quit because they were so non-responsive. So far I’m very happy with Vivint!

Vivint is by far the worst experience I've had with a security system. The cameras have great picture quality when they work, but that's the issue. They are constantly at low signal or no signal. The warnings are often minutes behind the actual event. The interface and app are terribly not user friendly. The customer service kept pushing a tech out post installation when we had issues and wanted to return the system. Then when customer service finally listened to my return request they said they couldn't do anything because it was past the 3 DAY RETURN POLICY. YOU ONLY HAVE 3 DAYS TO EVALUATE AND DECIDE ON THE SYSTEM. That is insane and unclear when purchasing the system.

Technician came the same day. They were very helpful. The cameras are up to date. They provide good service and quality. The last company could not keep their word on the same wavelength. This company consider their customers important.

They left before hooking up my outside cameras which is completely unprofessional. I won't be recommending them to anyone. I thought the technician could have been more empathetic on me having cameras to protect my kids and house. Not happy.

On time, accurate information, installation and instructions thorough. Took the time to make sure things were properly installed, gave advice when needed, professional and courteous. When done made sure area was cleaned. Explained the service after the service, made sure we understood how to resolve any issues.

Job was well done and employees were kind and informative. Product is easy to understand and to navigate through. Would highly recommend this product to family and friends. Customer care is a big thing for me and the 2 employees were very professional.

Keeho was very knowledgeable and kind. I feel like I got a good deal…?? So far no complaints about the products, satisfied so far. The dryer function on the front of my house will scare anyone away!! (Strobe, following them and whistling at them!) Also got solar, good experience as well.

Tech was knowledgeable and very helpful. He spent quite a bit of time explaining the system and its advantages. He reviewed the entire system and made it easier for both myself and my husband to understand. I will definitely recommend Vivint to my contacts should the occasion arise.

When I decides security systems at home, I had to compare prices and how fast response from the several companies. Vivint gave fastest answers what I wants and reasonable price and very kindly explain after they set up. I feel very safety now.

Yes I would, Otto Install everything fast and explain everything step on how to set it up. Soon I will add Cameras with Vivint. I would recommend Otto to a friend or family to set up with Vivint. Thank you.

The technicians were very knowledgeable of their profession and they walked us through the whole setup. We're looking forward to enjoying more peaceful moments knowing our home is protected. We will highly recommend this product to our family members and friends

Based on the service that I have received I would definitely recommend Vivint to all of my family members and Friends. The installers were professional, answered my many questions patiently. The team that did my install was very professional. They made sure I fully understood the system and equipment before they left asking several times if I had any further questions.

Beware!! They don't allow Google or Facebook reviews for a reason--a huge red flag. We sold our house and paid off a Vivint system that was well over $3000 yet they are trying to force us to PAY FOR SOMEONE ELSE'S MONITORING even though we no longer live in the home! How absurd is that! I've called several times to stop this and finally had to report the charges as fraudulent. Read up on this company. Apparently they're well known for theft! RUN AWAY!!

Luis and his partner David did a great job installing our equipment and explaining how everything works. I had originally asked for certain products and on the day of installation Luis was able to accommodate some changes my husband made. Highly recommend getting Vivint and getting Luis or David from El Paso to install it.

Bruce ** was my sales rep. He was very informative and professional. Zach ** was my install tech. He was punctual professional and very patient with explaining everything in regards to system and apps. Our entire experience dealing with Vivint has truly been very professional and comfortable. I will definitely be telling everyone about the service I received. Are there any referral fees that customers receive.

Zane the technician was very professional and quick on installing the equipment. He took time explain everything and answer questions that I have making it easier for me to start using it. I would recommend changing the scheduling only because having a window makes hard to plan when they are coming.

The young man was very polite and told us what he was doing and offered us other things that he could do inside such as I think he called it break away so that it would cover more area. He cleaned up after his self and did it all in a timely manner

Taylor **, I love his Pitch. He was accurate. You understood what he was saying. He sold me. Jason installing alarm system he knew what he was doing. Came and did what he had to do and was done within hours so good work. Thank you.

Installer was helpful especially with how to set up iPhone, codes and the like. He also took pride in his work. He took the time to correct the sloppily job ADT did on the outside wiring on the house. ADT just ran the cameras wire in the brick mortar lines. Our new system shows no wires visible to the camera, a much more professional job than ADT. Very satisfied with our new system. Also like the fact that installer said he would welcome calls with any questions we may have. Thanks Andrew **:— our installer.

The system was just installed but at the moment I'm pretty impressed but I will see how it goes for the next few weeks and then I can actually rate the quality. The sales and technical team were very courteous and very prompt so that was excellent. The service I expected to be also.

Very prompt and professional. On time. Fast service, the guys were very respectful done their job, informed us on how the system worked. They even told us to call their personal cell phone if we had any questions or needed anything at all.

Kayson was an amazing representative. He was very patient with us and accommodating as we were in between moving from one home to another. He worked around our schedule and ensured if we need anything to not hesitate to call. Same day sign up and instillation.

Jason was very polite and professional. He installed my system in a timely manner and also took the time to make sure everything looked well. Customer service was also very quick to solve a technical issue for us. Great job Jason. And great job Vivint.

I am so impressed with Vivint and and professionalism that they showed. The pro that came and installed our system was so kind and awesome. He went above and beyond in making everything perfect. He even made sure to sweep up any mess from the install! So thankful and blessed to have had this type on experience. Thank you Vivint.

Our Vivint rep and technicians were both kind, and knowledgeable, answered all of our questions and concerns and made things easy! We couldn’t be happier with the services they provided and we are excited to use or new system. I highly recommend the service.

Had 2 gentlemen help us with our full home security system. Good service is so hard to come by these days. Service guys, customer care line, and insurance provided with Vivint ALL made my wife and I lifelong customers. My wife’s company plans to make the switch also. Thank you.

Amazing job. Everything is working great. Everything was explained to me. Super friendly, super efficient. I will reach out if I have any questions or if I notice anything with the equipment. I will also reach out if I need anything else.

I was so pleased to find out the day we purchased we had somebody come out the next day to set up the equipment for us and explain everything that we needed to know. Very friendly and quick! Would recommend the service to anyone!

I have been a customer with a major competitor for 14 years. I wasn’t necessarily dissatisfied with the service, but it was time for an upgrade. I chose Vivint because the packages offered appear to be more technologically advanced. I have read and watched several reviews. The consensus for the pros and cons appeared to be mixed. I was unsure about the transition because of the reviews and the price difference from my current system. It was truly a leap of faith! The installation process was exceptional! The field technician was very professional, knowledgeable and efficient. I am satisfied with the service and will recommend this product to friends and family.

Greg was super helpful and knowledgeable about the system and the configuration options. He was super friendly and professional. He got the whole system up and running even with my add ons in no time at all. After he left the system has worked great exactly as he said it would.

I own two houses. I have had VIVINT (previously another company that I can’t remember) in Arlington TX since 2008. I purchased a new home in Waxahachie TX and BRINKS (formerly another company that I can’t remember) was already at the house, I just had to activate. We became dissatisfied with BRINKS and I chose to also put VIVINT at the Waxahachie address.

Pricing is high compared to other. Yes, I understand you get what you pay for, but you can come down on the pricing quote a bit. Your markup is outrageous. Those cameras are not that expensive. I can only hope the service will make up for it.

We recently moved into our home and had an unwelcomed experience with a man coming to our home that we didn’t know that police became involved with. I called Vivint the next day and asked about a system I saw installed in our home. To my surprise I was able to has the system activated under my name and schedule an appt to have it activated the next day. Shawn spent two hours at our home trouble shooting some issues and educating us on the system. He was amazing! Both Shawn and the phone rep were professional, and very empathetic to our situation. I really felt like this company had our best interest at heart and wanted to be sure I had everything I need to feel safe.

Vivint and ACN needs better communication and practice. The installer was the most helpful and straightforward person throughout this whole purchase. Was also very informative and patient with me seeing that I was a bit heated about the poor communication with vivint and acn saying I could pay cash when that definitely was not an option.

The installer was polite, informative, knowledgeable and professional. So was customer service very helpful and professional. I would recommend this company to anyone. I believe that this company is honest and well tell tell you the truth about the services, the benefits of using their company for home security. They also provide other services. Home owners insurance, car insurance and solar panels energy.

Person arrived within a timely manner, went over everything I asked and a whole lot more, took his time to make sure we understood and demonstrated how everything worked. Even let us know about the holiday doorbell chimes. He took all of the old equipment down with care

The whole process to install the security system was smooth and effortless. He explained everything thoroughly and was very professional. The features of the Vivint app are next level! Dominic did an awesome job. Would definitely recommend to friends. This was a new process for me. I was very impressed with the upgrades I received

Cedrin was very professional and made sure to go over everything with me. He covered all the services and explained the thermostat which I ended up adding on. He has great customer service and highly recommend him for future upgrades!

The only thing I found wrong was that I was told that my AT&T equipment was compatible with Vivint equipment so all that needed to be done was reprogram. Well, when the installer arrived he explained to me that it wasn't. The installer was very polite, professional. Full of information and explained the function of the system to me and answered all of my questions.

She was fantastic, answered all our questions. Friendly, concerned, a dream to work with. Knew her products extremely well. Guided quickly but carefully into a home security system at a very reasonable price. Very impressed with her and the product she helped me find buy.

Satisfied with in-house consultation and contract process. Sabastian was very knowledgeable and answered all our questions. Installation was quick and all items were explained to our satisfaction. Operation of the system was shown and demonstrated with our mobile devices and the monitor. We are confident with the system that was installed.

I was provided with great service throughout the entire install and really like all the features that come with my Vivint equipment. Having vivint gives me a peace of mind when I am away from my home. I know help will be on the way fast if I am ever in need.

The installer was very polite and walked me through everything from viewing the panel to my phone. He took his time and was very cautious speaking to me about my security code that I didn’t want other family members to know. So I really like his discretion.

Let’s start off by saying if I could give Vivint -500 stars I would. I’m gonna keep this short and sweet. I have time because I am currently on hold with their customer service. AGAIN! It’s been an hour. The last call after either being hung up on or being on hold was 2 hrs. Every time I call I am told that I am next in queue for a supervisor and either hung up on or no one comes back to the phone. (RED FLAG) Is this the way to treat a Veteran?

They don't tell you that this could affect your credit, at all! It drops your credit tremendously if you miss one payment. It took almost a month to deliver my doorbell camera and to top it off you have to pay two separate bills instead of just paying one bill. If they would have told me from the BEGINNING that it goes on your credit I would've NEVER DID IT!

Great customer service. Friendly and knowledgeable technician. Technician was very knowledgeable and explained everything in detail. Service was fast and technician was very efficient. I would recommend Vivint to my family. The process was easy and user friendly. Technician was available for any other questions or concerns.

Great system with no contract!! So much better than ADT!!! Although the garage door opener was not compatible, the rest of the system is top notch! We are very happy with the install and the system as it far surpasses the products from ADT!! The Tech here was far more knowledgeable than your competitor. Very please!!!

We were very impressed with the time & attention taken to details prior to the installation. Troy & the other technician were very knowledgeable, professional & considerate. They explained the system & told us to call should we have a problem. We are very pleased with the Vivint business model & the installation process especially with Troy as the lead.

Very nice and efficient. He addressed every concern I had and he was very patient with me. He showed me and my family how the alarm system work. The system is very user friendly and my family loves the monitor and video display.

The guy who installed my alarm did an amazing job. Amazing customer service. He took the time to make sure everything was working properly. He ran into some trouble but was able to fix everything. The house is a bit older and there were things that were not in the right place and that made him get behind a bit but he had a great attitude towards the situation.

The technician was very friendly and help me to do the application. He answers all my questions. He work very hard to install the system in my home. Everything work good. I’m happy for this company, and he did an excellent job.

The Vivint technician, Robert ** (badge ID **), that came to my house was outstanding and very professional. He explained everything he was installing and provided detailed recommendations along with stellar customer service. So friendly and an absolute pleasure to work with.

Technician was Very courteous and patient. We requested to the individual that that helped us by to give a stand and not wall mount. He said ok, but never explained it was not a part of our package. He did say we would receive a 50 gift card. And since my Mom referred us as a longtime customer. She would get a 50 credit.

Very knowledgeable and friendly technicians. They were very informative with directions and in helping me select the package that was best for my family.. Very efficient fast technicians. Very pleased with my security system with camera functions and the front door keypad. Very helpful for my family.

Tim did a great job installing the security system. He was extremely nice and informed us on everything we needed to know! Tim explained how the system worked, answered all the questions we asked, and did a great job installing and cleaning up any mess that was made.

Our tech was excellent! He explained everything thoroughly and walked us through how to work all the components of the system. We appreciate all the time and effort he put into making sure everything was to our liking. Would highly recommend to anyone that is looking for high quality security services. Thank you Vivint!!!

Very professional. Went through things step-by-step. Made sure I understood. Nice personality. Easy to talk to. Answer all the questions I have. Demonstrated how everything works step-by-step. Let me know if I have any questions I can contact him directly.

He was on time, kind and informative. He walked us through the alarm set up and showed my mom how to use it. Thank you for your help and we hope to have your service a long time. Jeff **. Be well and take care.

He was great to work with, he was nice to teach me everything! He was so help for me to learn more about Vivint. I will recommend his name when any of my family or friends develop Vivint. I’ve loved using Vivint at my previous home and I’m so happy it’s been started at my new home. Thank you!

I’m loving my new system, especially the cameras and door lock automation. The technician was kind, friendly, informative and thorough. He answered all of my questions and made suggestions to help design my system to meet my needs. I will recommend this system to everyday I know. I don’t know why I waited so long to get this.

The technician was very knowledgeable and was able to answer my questions. The scheduling department needs to do a better job of getting the technician to the customer on time. We as customers have other things to do as well, so being in time is important.

Andy did a good job installing products and helping me with the contract. Although he could if not stripped the wiring when he installed the panel. I do not know if he stripped the wiring for the connection to the doorbell and camera outside.

Richardo was very helpful, he gave a lot of information and provided what was needed for my home. He also let me decide on what was best and how it will protect my family. Service and installation was quick and neat. Great job. Would highly recommend.

Our technician Peter was amazing and very informative. He made this process easy and was very friendly! Highly recommend him as your technician. I’m very excited to use Vivint, I love all of the equipment with was given to us, way better than ADT!!

Alex did a great job installing our system, extremely communicative and friendly. The process was extremely easy. We definitely feel more at ease with this system. We will be adding additional cameras in the future. Work performed was done to our satisfaction. System is easy to use.

The process from the sale to installation was hands down the best customer experience that I’ve had in a long while. I would definitely recommend to my friends and family in the future. Thank you for the great experience and the home security system.

The tech Larry was very informative on the equipment and was pleasant to be around. He set up our phone and explain how everything work. I will surely let family and friend know about your company. I will be calling back if I need upgrade.

I’ve been a loyal customer for almost 10 years, one day I came home to my services disconnected, when I called to investigate, it turns out someone on the Vivint team closed mg account by accident. Almost 2 hours on the phone speaking to individuals with poor English, I was finally able to speak to a manager who was able to help the situation. The bad thing was that I had to pay a reactivating fee to reinstall my service even though it was no fault of my own and my account was still in good standing as far as monthly payment. I have been told by friends to call the loyalty department in order to get this issue resolved. Just the worst customer service I’ve received from any organization. One thing though, from all the transfers and getting of wrong, they all did it with a smile.

This setup experience was by far better than what I had with ADT. Luis knew exactly what he was doing and how to make the wires as neat as possible so they wouldn’t be all over the place. The camera angles are showing good parts that I can feel safe. And the walk-through for working the system was easy.

So happy with our installation experience. Josh was patient and kind and explained everything thoroughly. It’s an unfortunate reason we needed the system installed but he’s restored some peace and we’re very grateful. We’re looking forward to having this system in our home.

Great service. The technician came out. Was quick and provided all the info I needed. Helped me understand the apps and products. Great job. I had an ARLO system but didn’t realize you had to pay for the continued subscription and didn’t come with all the bells and whistles like Vivint does. I’m glad we made this choice for our first home!

Everything smooth and friendly customer service. I'm very please with the services so far! I haven't played with the system as of yet but just looking at the system makes me feel very safe. I definitely hope they keep up the great experience.

Great workers. Very professional and thoughtful. The employees on the videos were great and Sergio was outstanding. We could not ask for better. Knowledge and very helpful and the instructions were very clear to understand. A wonderful employee and a compliment to Vivint for having him work for them. Very easy to work with as a customer and I am sure other workers enjoy working with him when the opportunity is there.

Very pleased with the state of the art equipment. Unbelievable. I am so glad I chose Vivint. Installation crew was eager to teach me all the features. All the options draw you in to fine tune the settings. I’m going to spend some more time today digging into all the features. I love the motion tracking night camera, really neat.

John was a delight to have in my home. He was knowledgeable and professional. He was very polite and patient explaining the system to me, as well as explaining the phone app. He made me go through each scenario to ensure that I understood how to work everything. I see why he's the area manager. We need more young people just like him!!

Absolutely excellent service!!! Josh was very clear and thorough about all the devices!! Both were very professional and down to earth!! Best experience ever!!!! I would highly recommend this company!!! You get more for your money and the customer care is AWESOME!!

Person helping me assisted me well and explained to me everything great that I needed to know and wanted to know or asked them about. Service person was very helpful, caring, kind, friendly and understandable. It was a pleasure to talk to nate and explained everything great and I look forward to working with your company and I hope your product and or products are as good as they was explained to me.

The process was easy and very helpful and gave such a sense of security. My tech was very informative and knew the products. He walked me through everything I needed to learn on my phone and panel. I would definitely refer this company to anyone who needs security.

The installers were knowledgeable and installed the system in the middle of a snowstorm. They were here within the window they told us and were very competent. They had great advice about the choices to be made. They were great.

Sales associate Sebastian ** did great. The technicians' work was great. The sales associate and technicians were kind, prompt and sufficient. I recommend totally to my friends. Everyone’s should try Vivint security system. I believe the customers will be well satisfied because I am very satisfied.

Luke was our tech and he really went up and beyond with our installation. He was nice and patient while we took care of our toddler. I feel very safe knowing that it’s was properly installed and very good at explaining how to maneuver the system.

Well done, efficiently, well explained. Michael ** of Vivint did an excellent job. We would recommend him and Vivint. He took his time to explain everything and made sure we understood. He assured us we could call him if we had questions.

Ryan was so well educated with what he does and very friendly, we really appreciate him and the young man who came earlier with him. I will gladly recommend and check with my friends and see if anyone needs your service, thank you so much.

John is very pleasant and knowledgeable... He is a perfect example of great service. Thank you John for your prompt arrival and excellent service. After interacting with several companies Vivint was the obvious choice. From the first phone call to the install it was fantastic..

Randy (tech) was professional, polite, did an excellent job. Explained everything (along with how to use the app). I would recommend Vivint security system to anybody who was thinking of get this service.…

The technician (Josiah) that installed my system was super helpful! Willing to explain details even twice when asked and gave honest recommendations. The schedule team also was always polite when rescheduled multiple times. I would recommend Vivint to friends and family that are looking for a system

I was so pleased with my service. The job was just what we needed and everything was explained to the fullest. I would recommend Vivint to everyone. Ladrick ** was so courteous and kind. He took his time and explained every element of the process and he told us if we needed anything all we had to do is call and Vivint would get our concerns handled. I asked multiple questions and he answered them all. I am ecstatic about our new system.

I was unable to get a replacement for my garage door opener even though it was not my fault to begin with.. I was unable to get a technician that understands or get any assistance at all. You guys have the worst customer service.

Our experience was very satisfactory. Matt - our online contact was thorough and supportive. Brady ** - our local technician was professional, attentive to every detail and an asset to the company. We will recommend to our friends and family when the opportunity arises. The overall experience was positive and we are very satisfied.

I spoke with Karl ** and he was extremely helpful and knowledgeable. I appreciated his excellent customer service. I was going thru some trying times and Mr. ** was very kind to me. My vehicle was almost stolen and I decided I needed to upgrade my Security.

Renewed contract with alarm company for another two years. Peace of mind knowing Vivint system is reliable and protects me and my family when home or away. Vivint has professional and patient staff that are always helpful with any technical or billing concerns. Monitoring price is reasonable and I have not experienced any equipment issues with their system.

It was a easy and pleasant experience. No pressure, not too much information overload!! The installer was terrific, kind, courteous, quick, and easy to understand. He cleaned up after himself with great care. Equipment looks top notch. I would recommend it to everyone.

We started off bad but they did all they can and got someone out here to install my package. The technician was great and did a great job. Was fast and I still made my fight and I can see who comes to my house now. I would recommend this for my family and friends.

The tech was excellent and Lori was amazing in assisting me on this installation. Great customers service. Very positive customer service and support. The tech explained everything to me and sure that I am fully confident of the product and make recommendations on how to improve.

My conversation with your sales staff left me feeling satisfied and important and answered all of my questions. I would highly recommend this business to others. I have made calls to similar businesses in the past and felt much more comfortable with this one.

Our tech was amazing and so helpful in every way! He explained everything and was so helpful! Super impressed by everything! Hope you get the same tech! The cameras are good quality too! The Ring doorbell has neat features. Also the different door sensors and window sensors are good as well.

The tech was very professional and friendly. He took extra time and patience explaining everything to me. I would highly recommend this company. I’m looking forward to working with them and excited for the experience.

From beginning to end Tyrone was excellent. He was thorough, very professional, and efficient. He made the entire installation process enjoyable. I would definitely recommend Tyrone as a skilled technician, and Vivint as a reputable company! I will be telling friends and other family members about your service.

I am so happy with our purchase so far! We got our security system installed today. Jeff and Frazier (hope I’m spelling that right) did an amazing job setting up our security system. They were so helpful, friendly, knowledgeable and explained everything clearly! Highly recommend.

Excellent service. Our installer went above and beyond to make sure that the installation and equipment was what we needed and to the best of standards. He also explained to us in detail every question we had. He also ran demo tests to make sure everything was working. Was very professional and polite.

Our technician Colt was very knowledgeable, kind and worked quickly to install our system. He walked me through all phases of operation and cleaned up after his work. The phone sales guy I spoke with was also very informative and kind. I would recommend Vivint to my friends and family.

This equipment halfway works half the time and you cannot get in touch with no one to assist. The guy who signed us up has disappeared now after the install and was very impatient and pushy with getting this done. I wish I had not allowed my daughter to do this mess and very sorry to deal with these people. This equipment freezes a lot and poor service!! Wish I could get a refund and take this none-working mess out of my home!!!!

Vivint Technician was very professional and knowledgeable with his work. Very respectful and would definitely call on him for help with the system. Technician was also helpful in showing how to control the panel and the application on the phone.

Great experience! Both sales and service were helpful. All of my questions were answered. They were both patient and kind. I would definitely recommend to my friends and family. I like the cameras and the app. Thank you for a great experience. It is appreciated.

We had the Vivint system installed on our home the week before we moved in October 2021. In the last year, we have had to call multiple times about equipment failures. Latest is the camera doesn’t work and it will take 10 days before a technician can come fix. When you do call to speak with someone often your calls are dropped or they do not speak clear enough for you to understand. Customer service is terrible, equipment is unreliable, just overall a terrible system for the high cost.

Tech was very helpful with the installation process. They answered questions and even tried to get me a better deal on my service. Installation went smooth and the tech provided suggestions and recommendations as to where equipment would best be situated.

It was an awesome installation experience. The installer was kind and patient in showing me how the system works. He even moved one of the door sensors for me with grace. I will definitely recommend Vivint to friends and family. Thank you.

The whole setup was super easy. I was working from home and had an animal recovering from surgery who could not be disturbed. James was patient and able to work around my needs. He did a great job, was thoughtful, and clearly conscientious in his work.

Kenneth was amazing! He was very informative and provided detailed instructions on devices, access, and potential upgrades including solar panel options. I even added smoke/carb detection device to my package on the spot! Excellent customer service, efficient, caring, and knowledgeable is the best way to describe Kenneth’s job today at my new home!

We were impressed with the knowledge and expertise of the Vivint team, especially Elijah. He addressed all of our concerns and devised the perfect system for us. We felt part of the process and he took all the time we needed to understand our new system. We are thoroughly satisfied and will be recommending Vivint to our friends and family.

Both Oscar and Aaron were nice and very professional. Aaron took the time to do the job and make it nice. He explained and answered every question we had. Definitely will recommend them. Aaron even cleaned the areas where he drilled and made a mess.

Stephan and his trainee were great! Very helpful. They walked us through everything step by step and explained everything that we needed to know. Definitely will recommend them to my friends and family. They were outstanding during the time they were here.

The installation was by one man, Bridger, who completely reviewed locations of censors, window breakage units, door censors & IPhone interaction to allow us to have 100% security in our home & property. Service by phone, text & technician is EXCELLENT.

Love the work that this guy's done, very much knows his job, well done, brilliant. 10 out of 10. Will definitely recommend this company to my colleagues and my family. The work is so neat that what I love most of all.

Shawn, my sales rep, was extremely knowledgeable and helpful. He addressed all my concerns and helped me close the deal quickly and with confidence in the system. Aaron, my installation rep, was very thorough and setup was quick and clean.

Technicians were very courteous and knowledgeable. They worked fast and were very professional. I received excellent training on how to use my new system. The technicians cleaned up after themselves. I was very impressed by how they conducted themselves. They also advised me on adding additional products to enhance my protection.

Spoke to Rep on phone 11/02/22. He was very nice but the information given to me was different than what took place when installer came out. I asked the rep how much a system was going to cost over the phone. I told him what ADT was going to charge. He told me Vivint would be 500-600 and the quote I received from ADT was very high. I asked how much monthly monitoring was. He said 29.99

Aaron was great! Very courteous and professional. He explained everything and was extremely informative. I’m so happy we decided to go with Vivint! The cameras are very clear and I love all the bells and whistles you can choose from when deterring people.

Vivint products and Brandon, our installer are awesome! Brandon took the time to answer all of our questions and was very knowledgeable and professional! We love our new system. I highly recommend Vivint for home security and smart home needs.

Someone came to my house saying they wanted to advertise the Vivint system and will give me a free notification sticker to put in my front yard. They showed up and did all the work very quickly. Did not really explain things and never gave me the notification sticker things started falling off before they even left they just stuck them back on. And I have not heard from anybody. Very disappointed with the system. Tried to cancel several times. They kept giving me another way to fix things.

The salesman was too pushy and would not take no for an answer. He made me cry and wouldn’t leave our house without us having the system installed even though I was very clear that I didn’t want it quite yet.

Jorge ** was our installer and he was extremely awesome! He was helpful when it came to planning out the layout and installation. He was very clear and helpful when it came to learn the system and answered all our questions like a pro!! Thank you, Jorge!

Keith was nothing but amazing. The install was a breeze and he explained everything perfectly to us. Very professional, respectful and couldn’t have been any nicer. I finally have peace of mind with our system in place. Having my husband leave for three years due to being stationed at the Naval Academy, there was no way he was leaving without our home safe. Thank you so much.

The tech I had was great. He was well spoken and broke everything down to me. He always made sure we was comfortable with everything he had to install before doing so. Also he clean up after himself. Nothing but great customer service.

Diego was very helpful and efficient. He did the job in a professional and timely manner. I am very excited to use Vivint services and I would recommend any of my friends its services. Thank you for being very helpful.

Technician was knowledgeable and friendly, answered all questions and took his time explaining everything. The equipment is up to date. The system is user-friendly. Very satisfied customer. I would definitely recommend Vivint. The company overall was helpful from the beginning. The phone salesman was helpful and explained all the equipment necessary. I’m happy I made the change.

Adrian was a great representative from the company and guided me through all the services. The installation was fast and James was so polite. He worked very quietly and I didn’t even know he was there. Highly recommend their services.

Our technician Freddy was very good at explaining everything. We are enjoying our new security system. It took quite a few hours to install but it was worth it.. Thanks again for a great installation. Zack was very helpful on the phone with setting up the appointment.

Installation of a smart home security system. Could not be be happier with entire process from start to finish. Andy gave me a step by step intro. advice on placement of all devices. Help familiarize with supporting app. Reviewed live action of cameras both in action and out. Special thanks to Andy & Mischele.

Isaac and Sammy arrived at my home yesterday promptly which I greatly appreciate. They were incredibly friendly and professional. They installed our new smart home system with incredible efficiency. They then took the time to walk us through all of the functions and answered all of our questions. We will definitely be singing their and Vivint’s praises to all of our friends!

The guys were great. They shared what they had to offer and came delivered. The system works well and is a true upgrade from what we had. Both the sales representatives and technician were polite and worked in a professional manner. Keep up the excellent work.

Service was great! Men were very profesh! Would totes recommend! Gunner helped explain everything to my bf and I. He was very nice, professional and efficient. The other 2 men who came and installed the cameras were very nice, professional and efficient as well.

Great installation by the technician, he was very knowledgeable in the installation of the equipment as well breaking down the what each piece of equipment does and how to use it; great experience and would highly recommend Vivint to other.

Love the new set up, easy to use, and the installer he was great! We used to be a part of another company where our system had a lot of failures and so did the equipment. We have heard such great things and we are super excited to to be part of the Vivint family!

Alex is an awesome technician. Very detailed and made the experience delightful. He explained everything and made it very simple to understand. He answered all of my questions on top of that he seemed to enjoy his work and it shows Alex is definitely a 5 star tech.

My service overall with Vivint has been great. I have never felt safer in my home. The technician was very professional and answered all the questions I had. I will definitely be recommending vivint to anyone that's interested. Keep up the good work!

Zack showed up on time and explained everything thoroughly and got to work installing our new system! He was patient in teaching me how to use my new cameras and keypad on the wall. I was also happy with the cost of the Vivint system compared to other companies that have given me quotes for an upgrade.

Oscar installed my system and was very knowledgeable and helpful. It was a great experience overall. I would recommend Vivint to anyone looking for a security system. Products and system were explained to me with good details. I am glad I chose to go with vivint.