Vivint Reviews

I was very disappointed with the equipment that was installed. Worked when the man left then broke down afterwards. Couldn’t use the alarm for two days, three days. Can’t even remember now. I was with ADT for 15 years until the man came a knocking. Very good salesman Emmanuel. Very good technician, not getting off to a good start. I would like to get a huge discount for switching over and bad equipment and me not been able to use my alarm for 2 to 3 days on a brand new system. Please call me at **.

This system is horrible. If I hadn’t paid the the equipment outright, I would CANCEL IMMEDIATELY. If I can find another company that can override your equipment, I would pay without complaint. The system stays online for about 2 hours a day. To get help, is close to impossible.

Kris with Vivint is very professional, informative and considerate. Kris walked me through the entire process as he was installing my equipment. He managed to revised my account after a third party tried to sell me equipment I did not require. Very thankful for his service. I would definitely recommend Vivint to friends and family.

The tech was incredibly thorough in describing the products and capabilities of what the system could do. He mentioned features the initial sales person on the phone hadn’t and we were able to add and integrate more features. We love the ability to keep our kids and pets safe so seamlessly. Cannot wait to use our new system!

Tech was good, polite and knowledgeable. I hope the service is as good as I was told. Looking forward to feeling secure. I am excited to be able to talk to my dogs when I have to leave them at home. If I like it, I will recommend to my family and friends.

ABSOLUTELY EXCEPTIONAL!! From the very first phone call to Vivint, every step of the way and through installation completion.... simply outstanding and exceptional. The professionalism, knowledge, updates, friendly and fast service is well above top notch. From the pricing to ease of use, product selection and the ability to continue to build out this system in this ever changing world can not be beat. Kicking myself for taking so long but grateful to be here with a system that gives me peace of mind. Consistently amazing customer service. Shout out Saleswoman Autumn and Technician Juan...The professionalism, kindness, care and knowledge they bring to the table makes life easy and is unmatched!!!

Damarion was very knowledgeable and personable. Great experience. Issac was knowledgeable and efficient. He made sure everything was done properly, which was greatly appreciated. Everyone’s demeanor was friendly and professional. Highly recommend. We used to have this service in a different city years ago and enjoyed it. The upgrades to these products is impressive and makes everything very user friendly.

Very helpful and very informative and friendly. He walk you through the process and make sure you understand everything your security system has to offer you. You also get to know the ins and outs of the company as well. Their friendly and spread through word of mouth which is very trustworthy because everyone looks at the reviews of the things they buy.

Justin did an excellent job with installing my equipment today (cameras, sensors, glass break, smoke detector and new door lock) as well as throughly explaining the ins and outs of the full install process from the paperwork, equipment, install and app set up. I would highly commend him on his customer service!

So, it was my Salesman's Marco's 1st Day on the job. He was So-Well prepared & knowledgeable about the system & All of its functions. I myself was in the market for a Security Camera. Within 30 minutes of me purchasing the system, there were 2 technicians at my door ready to install it. So Dominic & Landon got to work installing the system & coordinated with myself on every part of the install & Explained what & why they were doing each step. One of the Smoothest Processes I'd ever been a part of. Pleased Beyond Belief from meeting Marco thru having Landon & Dominic doing the Install. Most Definitely Would Recommend VIVINT to Everyone!!! C.E. ** Cincinnati Ohio

Service was good. Daniel took his time and explained every inch of the system. He was kind and respectful. We talked and he felt like he was a family member, loving and caring. You don’t find that too often. He stayed and made certain that me and my husband was fully satisfied before he left. Daniel is a great team player and he should be reconize for his great efforts

The group of guys that go from sales to inspection and all the installation were all very friendly, kind, nice and good at their jobs. They were clean and knowledgeable. We are happy with the system so far. Thank you

We have only had the system for 24 hours, but the experience so far has been great. The installation yesterday was seamless, with all of my questions easily answered. Any mess created by necessary drilling was cleaned up by the team along the way. The user experience with the app itself has been solid; I have set up several smart automations with relative ease and they all seem to be working as intended.

We were able to talk to the Rep Gunner and he had an installation Technician at our house before we finished talking. Installation Technician was thorough and installed the system quick. Also appreciated him taking a job so late in the evening. We were sure if we’d have to make another appointment for the installation. Thanks for the upgrade and for an overall great experience.

The installation did take a long time but the Technician was very thorough. The tech was very personal and took care of my new home. The tech also took time to make sure we understand the system and even walked us through how to use it. Thank you for having such great Technician.

Donne our installer was awesome and very knowledgeable of the product and services. He did a thorough inspection of our property and gave us some advice on areas that we might want to consider to better cover our property. We couldn’t afford everything he suggested and it was nice to not be pressured into buying more than we could afford. He made the whole experience a pleasure. I would recommend Vivint to everyone.

Avi ** arrived at the expected time and reviewed my order with me. He explained all of the items that he would be installing and made sure I had the security package that fit my needs and my budget. He took his time to install all the equipment and demonstrated how the system works. After installing the equipment, completing the paperwork and doing a final walkthrough, Avi informed me of the referral program and answered all my questions. Amazing technician, very knowledgeable, thorough and got me the best deal for a great price.

The individual who sold the system was very professional and explained everything to me. The individuals who installed the system were very professional and explained to me how the system works. I would recommend this system to my family and friends. I would rate my experience five stars. The system is also affordable.

The salesman and installation tech were extremely professional. I was previously with ADT for over 10 yrs. One would think that there would be a bit of appreciation for 10 yrs of loyalty. ADT refused partial assistance with upgrading my equipment and basically treated me like a new customer. Vivint not only made me feel like family, but also made me an offer I felt really good about.. The camera resolution on my mobile devices are outstanding. So far, I'm very happy with the move to Vivint. Feeling just as good when I switched from Xfinity! (Smile) Thanks to Jimmy & Carlos for their patience, but more importantly, thanks for your professionalism....

Justin did an amazing job. Would definitely recommend services with Vivint. The set up was smooth and professional. Happy with the results and with the service. If your interested in home security Vivint is the way to go. The console is user friendly and easy to navigate.

I’m so excited to have this security system that is user friendly and all around awesome. Jed who installed my system was amazing and went over everything with me so I’d know how to use everything I purchased. I feel safer knowing I have this system now and while I’m away at work I’ll have more security.

My tech was super nice! He was efficient and very detailed with explaining everything. He installed everything exactly as I wanted it and I thank him for that. So far I’m satisfied with the system and can see myself recommending it to others in the future. Thank you so much!

The experience from the sales rep to the installation has been fantastic. Joshua the installer went out of his way to repair an old doorbell chime. He didn’t need to do it but very much appreciated. It’s rare nowadays to have anyone do that for a customer. I would highly recommend to friends and family.

My partner and I could not be more thrilled with our purchase of the Vivint system. Several times we’d look at one another and go “this was a great purchase”. Having two kids and dogs this absolutely gives us peace of mind when we’re sleeping or away from the household. Tatsuro was so informative in letting us know our options of packages and exploring all possibilities of what the Vivint system could bring to our household. Jordan, who did our install, was very efficient and careful with our home as he installed everything. Both men were lovely, personable, informative and kind. We loved working with them!

I was extremely pleased with both the professionalism and customer service of both the sales associate and the installer. If the system is half as good as the service so far I will have no complaints. I was most interested in the electronic door lock and cameras. I would highly recommend to others.

VERY poor general customer service, but outstanding dedication to consumer support on the part of the transfer team. General customer service is in over their heads. Lost in the sauce for sure. In short: my ex and I split, she tried to get the system moved over to my name, I agreed, and the whole process took a crazy amount of time. She was the primary so I couldn't receive any info on the account despite being the homeowner and still living in the home. Thankfully my ex and I are amicable so I didn't have to worry about a scorned ex trying to enter my whole while having full control of my home's security system. General customer service gave me multiple instances of "Well try to call her maybe?" Imagine how well that would go over in an abuse situation. Absolutely ridiculous.

My Technician was on time, respectful, also was very knowledgeable. Any questions I had he answered. He also work very cleanly. Only issue I had I was quoted a price before service yet it wasn’t included in my price! Ended up adding more for my cost… beside that my installation was very successful.

The installer was on time, informative and gave accurate information. He didn’t do a rush job and he also cleaned up after himself. I’m very happy with the installation and I’ve also referred my daughter to place a order for herself and enjoy the services as well. I’m confident that I’ll be safe in and outside my home. I’m confident my personal belongings are safe and protected.

Same day service when installing was a breeze, everyone was very helpful and friendly. So far haven't had any issues with the system! I definitely would recommend it may be pricier but worth the quality! It has definitely been a lot easier to manage with everything on one app (cameras, thermostat, even our solar!)

The technician that installed my system explained everything in detail and always asked where I want everything to be installed at. He was very kind. He did fall through my ceiling and I am waiting for someone to call me about fixing that. He did not give me a number to call or what to do if no one calls. I was also told he was going to be install window and door sensors but I have some in place but was still change as if it brand new sensors were installed. Overall I am not satisfied with this experience. I am not happy with the hole in my bathroom ceiling.

David **, the sales rep was very kind and explained the entire system very well. The install guy, Alex was also pleasant and worked quickly on the install. He also explained how to work the system which seems to be fairly easy to do. It was a good experience! Was impressed on the cellular backup that comes with the Vivint system. And wasn't expecting immediate install.

This was a very quick process. Our sales guy gave us all of the information we needed. The technician came out and was done in a timely manner. I will definitely be recommending this company to family and friends. We are already loving the system. It doesn’t cost an arm and a leg either!! The sales man and the technician were both very nice and professional. They both explained everything very well and answered the questions I had perfectly.

The technician came out and was immediately answered a personal phone call that took 10-15 minutes. He was very confusing when explaining anything and did not seem very knowledgeable when asked questions. He forgot a piece of equipment and rescheduled and never came out. When I reached out to customer service at about 3pm the day he was supposed to arrive, they were not helpful at all. Rescheduling with customer service was also a pain.

The amount of time they installed everything and made sure it was all set up was just amazing!! Nice team work you have there. Keep it up. It’s good to see people like that these days and don’t complain about their jobs! There were no issue or anything. Just GREAT!

Great work ethic, very knowledgeable. Respectful. Explained everything to the T. Explained the service and system well. Did a test run and made sure everything was understood. Gave good advice on what products to get in the future. Went into detail on all the products that I had purchased. Explained in detail the capabilities of each and every product.

Ben was amazing. Great customer service, quick service, and he explained our device to me and my wife in detail. He didn’t leave until we were pros. 10 out of 10. Five star. I will definitely recommend any day. Excited to keep our family safe and Vivint has so much in order to ensure our security!

My technicians were amazing! Expedient, friendly, helpful. All the things! They got everything set up quickly and accurately. They answered all of my questions and took the time to make sure I understood how everything works. And I’m happy with the Vivint service. Would definitely recommend this company to friends and family.

After sitting with the tech William and speaking with the sales rep I am very happy with the service. It is by far higher pricing than others but the product and service is also much better. You pay for what you get, So if you want a $10 a month this is not it. I definitely would recommend them to everyone.

Horrible customer service! Can’t get no one to help or remove system. Bill you during a trial period. On phone for 1hr then disconnect you. Very disappointed. Reps aren’t educated on products. Sales rep will lie to get sale and not deliver on promises made.

Vivint Home Security was the best decision I’ve ever made! I feel safe and reassured knowing I have a well-protected security system in home. The installation was very professional and the technician was highly skilled and well knowledgeable on the equipment and services being provided. Any questions I had he answered in detail, and provided me with step-by-step instructions. I’m glad I chose Vivint!

From the first phone call to order service, the man who helped me was so helpful! He helped me every step of the way with all my questions and got me set up with installation the next day! Talk about quick and friendly service, 5 stars for sure! (Please look up who helped me on phone on that day, he was amazing). Now the next, our professional installer (Mark) is absolutely amazing, his service, friendliness goes so hand in hand. Vivint you have an outstanding employee on your roster! Mark answered every question I had, helped me understand every aspect of our new security system. There’s one thing when someone is just going through the motions of helping, but it's another when you actually feel that someone genuinely cares to help and make sure you are all set with what you paid for and more. I am a happy Vivint customer because of not just the product, but because of the level of service we received. Thank you Now.

Excellent service, and the technology is great! Price was amazing. The technician explained everything before install and made sure I was good with all prices, I did do some additional upgrades but it did not affect my bill. I’m satisfied with my service overall. Very happy to say I’m a Vivint customer.

Our salesman, Jin, was very knowledgeable and helpful. He followed up with us when we had a communication error with the first installer. He specified our requests and scheduled a different installer When the installer didn’t show for our appointment, I called Vivint. They were very helpful. Jin showed up to find out about the installer issue. Jin was very professional and wanted to be sure that we were happy with our installation. When the installer arrived, Oliver worked with my son who is a carpenter regarding the best installation. Oliver was very helpful and listened to our needs and concerns. In fact, he recommended a key fob for me since I have physical issues.

This company is amazing.. They set my system up in a matter of hours. From the time I ordered it to completely installed was so easy. The guys that were here working were friendly and experienced. They explained everything very well. I’m extremely happy! I’m a single woman living alone and I feel very comfortable in my house now.

Customer service from the rep and tech were awesome. Friendly and courteous! So far my system is great! 10/10 all around! I hope to really contribute to enjoy my system. I will recommend to as many people I know and hope they get the same great experience as I did!

From the sales to the install the entire experience was quick and effortless. Everyone that I interacted with from Jordan and his trainee to the lead installer and his 2 technicians they delivered what was stated in the offer and completed everything in a timely and professional manner. I’m 100% satisfied but the best part is that we all feel safe in our home now thanks to Vivint. Safety Tip for installers. Be cautious leaving replaced batteries laying around especially when children are present. If ingested it could be fatal.

I needed to get a system. My family has always used the 3 letter folks. They alerted me for a fire and it minimized the property damage so I believe in fire and carbon monoxide monitoring. I know I didn't want the 3 letter folks but had no idea who the orange sign folks were. A representative named Mike was just standing there while I was super busy and irritated and not willing or ready to hear about a system. I ended up purchasing two. Easy to install, easy to navigate and the representatives and technicians have this golden relationship like a family. I was mind blown by each person I met. I met 4 great folks and I am determined to get more of my friends and family to try this great product. I know my home is secure and my girls are safe. I am glad I am part of this team now.

My sales agent Brendan ** was very nice. He is persistent which shows he loves what he does. I will admit, I am concerned that I was told the equipment was no charge and then I saw I was. Thus, my reason for my rating. Also, my former provider is still waiting for me to cancel my account, but I have not received my Vivint information. The alarm and thermostat work great, but talking through the camera is not the same as my previous service. Brendan told me everything thing I had would be the same with the new equipment.

Tony and Joe were AMAZING! Joe was very professional and knowledgeable in going over the options. Tony was very professional and knowledgeable in the installation and reviewing the equipment! I’m really happy with everything. I think they both went anbove and beyond! I’m excited to use my new safety equipment and the whole process was so easy.

This was great business from the company and their workers as the merchandise was bought & put up all within the same day with all access to be able to keep an eye on my home safely when no one is home. It makes me really comfortable to have this and thank you again.

Very quick & easy to set up, lower price than other systems with more features, customer service is fast, easy & readily available. They never waste my time or try to upsell me when I’m not interested. I have 3 cameras, thermostat, window & door sensors for $50 monthly where another system was going to charge me $65 per month for just sensors & 2 cameras.

Alec was very knowledgeable about explaining Vivint’s policies and answered all the questions my husband and I had about pricing. David did a great job installing our equipment. He explained every part of the procedure while he was doing it. When he was finished, he explained the system to us and was patient with all the questions we had.

The team was very professional and easy going. They were all easy to talk to and the same day services was convenient. They explained just about everything before we could even need to ask questions. They were also very patient as it came to having a child and dog running around.

Agent was friendly and respectful and they installed everything the same day! I would recommend them to my friend, family and neighbors. The equipment is most easier to operate compared to other agents….

My whole experience thus far has been nothing but negative none of the equipment works and they adamantly refuse to allow me to return it which has led me to file a report with the FTC and Report fraud on my credit scores. If I could give negative Stars I would. I've been trying to return the equipment and cancel the contract for over a month and keep getting hung up on. Told I can't do it and told I still owe more than $3,000 for equipment that does not and has not ever worked. Seeking legal advice now.

The technician was very polite and professional. He was so determined to clean up behind himself. I had to instantly clean up so he wouldn’t have to do it. His mannerism was exactly.. Everything works well my camera shows very clear. The tech took his time to make sure everything was perfect. Thank you Vivint!

So far everything has been great. We are hoping it will do what we want it to once we figure out how to use everything. The app doesn’t seem to be very user friendly so far but that could just be the new factor for us. We will see how it turns out.

Installer was very detailed with answering all my questions, giving professional recommendations that fit our personal needs, and made us feel like we were getting the best customer service possible. We had been with the same security provider for over 10 years, but we are glad we made the decision to make the switch.

Very fast and friendly workers. Would totally recommend to anyone wanting cameras in their home. They talk you through everything and are very understanding. The prices are very good for all the things we got! It was a very fast process took about 2 hours and loved everything, very well put together.

Ron was very helpful & diligent with his work. Even helped me with my cat tree I was setting up in my new place. 5 star service. Very personable as well. When my phone was updated we talked until my phone was done updating....

It was okay. Don’t really know what else to say. The installer did a nice job of making sure we were okay with the sales guy just pushed it on to us. Being forced to do this to get you guys to stop harassing me is annoying.

I had Vivint for many years, and I loved it. Due to finances we switched to bundle our security with our cable. Biggest mistake I made. The quality was horrible and I lost access to my door, garage door and a panel that showed me who was at the front door. I missed vivint. So when Saxon showed up at our door, I was ready to sign right back up! They installed same day and I am already happier with all the features and having access to things I had lost with my cable company.

Adam and his team convinced me to get a system for my parents house. I loved that I received 2 medical Alert necklaces. Now I have peace of mind and I can check on my parents at anytime visually, now! No matter where I am!!!! Wait until you see the Vivint Camera quality.

Switched over to Vivint after having issues with ADT for over two years. Josh made switching over extremely easy and Waylon really took the time to explain the system. Awesome from both of these guys!

The young man had a good sense of explaining the home security plus he went over the details twice to explain to my daughter how the security system work. Furthermore, the man came out to install. The security system was very friendly and knew how to set up the system plus, explain everything we need to know..

Both the representatives and installer were courteous, respectful and informative. I was amazed at how quickly Zach got the system installed, cleaned up after, and explained the system thoroughly. I feel much more secure in my home now and am so glad I don’t need to worry about porch pirates anymore. I will be recommending Vivint to friends and co-workers.

The battery died in glass break in a few months and the outside camera is not working! I am unable to find where the camera is plugged in the house. They insist it is plugged in and would like someone to look at the notes to see exactly where it’s plugged in. So please call me if you can help me.

Awesome equipment. Great quality. The install rep was amazing and very helpful with all the questions we had. Will definitely recommend to friends and family. Quality of cameras are amazing and very, very, very clear to see everything even when you zoom in.

Dylan, our sales rep, was just awesome and I don't say that often. Spelled out everything clear to to my mom and me. Now Tallon the service tech was remarkable in telling us how the system works. Walked us through the system. Answered all our questions. Wasn't sure on the camera but they both explained the system.

Travis is awesome. He was quick, informative, very trustworthy, and helpful. I am definitely going to be recommending him to my friends and family. The work he did with my video camera doorbell is amazing and I feel confident that my home is secured. This was my first time setting up security at a home and it was a good experience.

Tech was prompt, courteous, kind, and thorough. Highly recommend this company. Seamless integration of products, easy to operate from phone or system panel. Troubleshot an installation issue with dedication and patience. Good experience with the sales team, too. Qualified for interest free financing for the equipment charge. Reasonable rates for monthly service charge.

Very professional and explained everything I needed to know about the system! Malik met and spoke with me at a convenient time as far as my work schedule! Bruce also met me for the installation and was able to complete in a timely manner! Thank you both! I would definitely recommend these two!

The service technician was outstanding. She really is very experienced and seems like a natural. I have to commend her for a job well done!! I would definitely recommend her work for future services in my area. I think other customers would be happy with her work. I was very impressed from start to finish.

Wonderful experience, easy to understand equipment. Will definitely recommend to some people of mine who need security systems. Even the app is easy to use. The representative who helped me was very friendly and I hope he has a wonderful weekend. My favorite thing is how you can have different passwords for different users.

Russ was very knowledgeable about his product. Aaron and fellow installer were efficient and helpful. Install was done same day even though it was late in the day. Everything we asked for is in the package and works as expected. I would recommend this product and these representatives. Thank you for a nice and quick job.

He was great to work with! Was very helpful with any questions we had. Walked us through The process. Showed us how to use the program, how to call customer service and such. was very friendly with our two dogs and very calm with them. Overall great experience.

Cesar was Great. He was having a hard time with my internet but made sure everything was working before leaving my house. Also showing me how to work the system and answered all my questions. Apostle me about the protection plan since the sales representative forgot to tell me about it.

My sales rep was Ethan and he was an amazing sales rep! 10/10. I didn’t catch my techs name, but he was a 10/10! He worked around small kids and was so patient!! I have not used the security equipment to too much as I’m new to it, but so far so good. Everything works perfectly. My tech showed me exactly how the app worked and the security thing on the wall.!

Our installer Alex was great. He explained how everything worked and was very efficient. He explained pricing, offered multiple add on packages for better use of the system, and walked us through the process. Alex made the whole process super easy as this was our first home and our first security system. Overall it was a great experience.

Connie was the consummate professional. She explained everything on what she did as she installed all of the equipment. Unfortunately my garage door opener didn't work out, but she took the time to thoroughly make sure that it didn't work out. She explained to me and my wife how to use the phone app. She was very nice and so helpful. Thank you Connie for everything. You truly are amazing!

I recently had the pleasure of getting my Vivint home security system installed, and I must say that the entire process was incredibly smooth. From start to finish, Vivint's professional installation service exceeded my expectations. Here's why:

Gabriel was very professional, helpful and polite. He was very efficient, not wasting time, and told me if I ever needed anything explained to just let him know which I appreciated. He told me what he was doing and where he was going in the house before doing so to make sure it was ok. When finished he did an excellent job getting me connected to the app and explaining how to use the app and control panel. Give that man a raise, we can all use it in today’s economy.

Joe was very professional and kind and thoughtful. Really appreciate all the information plus things I didn't think about. Till he mentioned. Very experienced and does job great. Feel safe with my set up. Thank you again very very much.

I highly recommend Vivint for security systems. The product is the finest as in clarity with sound and recording. Russell ** was very professional and have the ability to explain everything about the product. #5STARS!!! I had ADT and there is no comparison. I highly recommend that anyone with quality taste in customer service and quality products should look into this company before wasting your time elsewhere.

Devonne ** was very professional. She explained the process of installing the home alarm system. She was very knowledgeable and did an awesome job. She took her time to make sure it was done right. Everything that she installed Mrs. ** would check to make sure it was working properly.

Arrived fairly early which was really nice. Got everything done in a timely fashion. Left a little bit of a mess on the floor. Overall great experience. So far Vivint has been very good and it was a great decision. Should of joined a long time ago. Keep up the good work.

He was very knowledgeable and patient. He Cleaned up after himself too. He took time to explain how the equipment worked and the benefits. He also explained how to troubleshoot the equipment. He was very courteous. I am glad that he was there to help us and answer any questions we had about the equipment.

Had a great experience with setting up a security system for my home. Shane was informative, pleasant and fast! He knew what would work best and shared his ideas from cameras to window break sensors. I Would definitely recommend!! From initial phone call to install was three days. The cost is low as well!!

Sales - Juan was great. Explained everything. Install man - my wife said he was great as well. I wasn't home for the install. Jen said that the install tech went over everything. Juan went into great detail about all the products. He showed us the value in what products we purchased. H

The salesperson used pressure sales tactics and now I regret signing up. I told him I can’t afford any other bills. He ignored it. I told him I wanted to wait to have the system installed so that I could talk it over with my sons. He ignored it. I will now be getting a No Trespassing sign.

Tyrone ** was very detail in describing about the system, friendly and helpful in answering all my questions. 10 out of 10. The team that came to hook up the system was friendly and fast. A plus in my book since it was after 7pm. I don't remember his name but very helpful in showing me how the system works and the best part he changed my lock to match my bottom lock so I didn't have to make more keys 10 out of 10 across the board. Will recommend to everybody.

A Vivint sales person did a very effective sales presentation and my wife and I decided to go ahead with a purchase and install. That is when the following problems became obvious. 1. The sales person had NO city license to sell door to door. I should not have let him in our house. 2. Both the installer that came later and the salesperson are not actually Vivint full time employees but were part of your 2-3 week summer college she sales force that are Commission based pay. This is stupid.

Install was great. But even though I had in writing my concern with Justin in Sales that the proposal did not include the three agreed upon hardwired cameras. He assured me in writing it did. So after approximately one hour going back’ n forth they increased the purchase price by nearly $100 and an increase in a few months by over 5%. They are going to raise the monitoring price by the higher price after honoring the agreed upon price for several months (but that’s based on me trusting AGAIN). We will see.

The rep I had was a cool guy and explained everything thoroughly. Didn’t oversell what I didn’t need and gave me what worked best for my house needs. The tech I had was also super cool, it was a clean setup and instructions were straightforward. Super friendly and great conversations.

Excellent job, professional install. Equipment is durable. Love all of the hidden features. Crystal clear cameras. Easy to use for old people without much tech savvy. My installer was very friendly & knowledgeable. Thanks so much for this product & all of its benefits. So in closing I would recommend this product to anyone.

I have been searching for a new alarm system, and have been very pleased with not only the sales rep but the installation as well. Kyle and Andrew were both pleasant and were extremely knowledgeable and the system and products. Kyle helped us set up our system, was extremely nice and honest about what we needed. Based on prior experiences with other alarm companies, this whole process has been easy and better than I expected. I would recommend Vivint to others that are looking for a quality alarm system.

The service that I received from Taylor, Zander and Matthew was very professional, friendly, and they knew what they were doing! I really can’t speak enough for all of them!!! Their Customer Support was out of this world! I will definitely refer Family and Friends to you! Great Service! Looking to have a great relationship with Vivint!!!!

I previously had ADT and had some issues with the service. Now that I made the switch I can honestly say I have peace of mind when it comes to my home security. I would highly recommend! The technicians are very professional and knowledgeable to answer any questions you have.

I love the new security system… I feel more comfortable while I’m away at work, even when I’m home asleep. I have two boys so they are always outside. Now I can watch them from inside the house while they play outside. I love the fact I can arm and disarm the system by my iPhone. I love that feature.

Technician did good job of installing and cleaning up. Wish couple of our outdoor cameras would be placed differently. Not what I expected. Lack of communication with Sales team, clarification on some things - rates, etc. Technically, I didn’t get the discount, I only received the discount due to “it’s on sale.” Currently, I am struggling to figure out our camera system. It’s not working the way I expected it to.

Thank you Vivint for setting up my home with good alarm system. Staff was super helpful and friendly in asking my questions. My staff was on time and explained the services and what it implies including costs of materials and financing info. I would recommend Vivint. Service fees are affordable.

The tech did great in all aspects. He explained any and everything I needed him to. Showed up with a great attitude and ready to work. Not to mention he got the job done in a timely fashion. He also worked well around my kid whom I’m sure was in the way a little bit. Thanks for your service.

Bobbie got everything installed super well and customized to everything we need. He was super professional and helpful and definitely felt like he had our best interests in mind. The system is easy to use and we feel super safe! I also appreciated that he wasn’t trying to upsell us and actually made our monthly bill cheaper by letting us know what we didn’t need. 10/10 would work with again.

The sales rep was friendly, funny, and very informative. He reviewed all the products with us to make sure we purchased what we needed and walked the property to talk about best camera placements. The technician was available within half an hour to install and was quick and efficient. He even offered to clean up before he left.

Talked to the rep, thought about it for a few days and called them back. Very friendly, answered all questions, after I signed up they were here within 2 hours to install. User friendly system and app. Very happy with the service so far. Recommend to my family and friends.

I like my security system, however I wished when I initially called that you representative could have explained it better. I didn't know I would be taking out a loan for equipment. I don't want to buy this equipment. Also your rep explained that my payments would be 59.99. I think more training is needed. I would appreciate if a manager would call me.

We love this system. It was a quick, easy and clean installment. The camera quality is great, audio 2 way is something we never had and now something we wouldn’t live without. Arm, disarm is simple and easy. Knowing we have Vivint monitoring and the ability to alert the authorities is peace of mind!

Overall get support from the sales team. Installer, and solar team. I look forward to having Vivint and getting solar through you. The team really put things into perspective and made it easy and super helpful. Also had friendly staff that answered every question we had. I would definitely recommend it someone if they required it.

Hit with different information than what was told initially such as how much we are paying for equipment. Also the quality is worse than what I previously had. Would not recommend. Will be calling to have it taken out asap. Would not have agreed if I had known how much the equipment would cost prior.

Eme was a fantastic and personable sales representative, and Bryan did a great job installing my system and giving me a rundown of everything. I look forward to having Vivint for all my home security needs!

My Sales experience was good. I liked Britton. He came off as helpful and friendly. Not pushy. Explained some of the products. Showed me a video demo. I was sold right away. I have ADT but tired of the constant buffering and slow video feeds. My installer was great too. We got installed same Day. You cannot beat that.

Service was quick and easy to start. Walked me through step by step to get the existing unit in the house started up for service and was able to get everything connected. Took the time to troubleshoot the problem we had connecting the Nest system to the home security, was extremely patient and helpful.

The gentleman who explained everything to me was awesome! Nicolas **. He was not pushy, he understood my situation. He was compassionate and caring and worked to keep me safe at a reasonable cost! The install crew came right away. Everything installed perfectly. They were efficient and explained everything! A wonderful experience, and a safe home!

Great installer. Everyone was great. I feel more safe after switching to Vivint. I'm glad I switched. Their products are good quality. I love the app and have the ability to make sure things are ok when I'm gone. Friendly, fast service. Great cameras. Definitely an upgrade from ADT. Same day service.

He done an excellent job explaining everything to me and done it with a smile. I will definitely tell all my friends. I feel much better when I’m in my house and when I leave. The system is easy to use and thanks for taking time to show me.

Love my new security service. Easy and great to use. Amazing and valuable system. The technician was knowledgeable and very focus on his work. I feel now that my house is secure and my family in a safe and secure place. All system works accordingly to what I was excepting. Great customer service.

Awesome team!!! Sale representation and great installation crew. They came same day and got me all setup. I changed my package a few times and they fully explained all my options. I feel that my home is completely safe now thanks to the Vivint team. I highly recommend using Vivint to protect your home.

Great customer service. I am very happy with services from Vivint! All questions were answered and explained in detail. I would definitely recommend this company to my family and friends! Thanks Daniel! Also, team technician Kerwin. Amazing work ethics demonstrated! I have a few friends that would benefit from the services here at Vivint!

I had a lot of issues with third party financing. I also was not told when setting up the initial appointment for installation that there was going to be added paperwork and time required. I had reviewed this previously with the service that we were using through the concierge and I had provided all my information to him as well as my credit card information, so the first schedule was a little bit challenging.

The service I receive was excellent And the time the spent explaining and the helping they provide. I really enjoyed Will ** and his his technician Austin. I usually ignore salespeople like will but I listen to him and asked questions and I was sold. I hope to enjoy customer service like I did salesperson and technician.

Had Vivint security installed into my home. Good deal on the services and equipment’s monthly payments. Sales rep was informative and not real pushy. However, the technician installing the equipment took 4 and a half hours from 7pm to 11:30pm. He should have had an extra hand to help get it completed in a timely matter. Other than that, the product and service works great.

The guys that pitched their equipment and install were extremely professional and did quality work. They walked us through the process of everything and made sure we understood fully how to use everything before leaving. The quality of the equipment is amazing, the picture and sound on the cameras is high end. Highly recommend!

The day he came to the door I was already on the no side. After speaking to the gentleman I was hooked. He listened to my situation and helped me decide what was needed without feeling like he was trying to sell me everything they offered. He made it possible for it all to be done same day!!!

I recently had the pleasure of working with Joey, a Vivint technician, and I must say, the experience exceeded my expectations. From start to finish, the service was exceptional. Joey was not only knowledgeable but also took the time to explain every detail of the process, ensuring I understood everything thoroughly. His expertise was evident from the moment he arrived, and he handled the task with efficiency and professionalism. Moreover, Joey's ability to communicate complex technical information in a clear and understandable manner was truly impressive. Overall, I highly recommend Joey and Vivint Tech for anyone in need of reliable and knowledgeable service. Their commitment to excellence and dedication to customer satisfaction make them stand out in the field.

Jackson did an amazing job at my home. He was new and determined to help out. I truly appreciate his help, patience and kindness. As well as everyone else who showed up to help and Zach for all the information. Thank you guys for all the help. Would definitely Recommend.

Phenomenal work on the part of the techs. Same day service, done quickly. Friendly techs. The techs and sales rep did a good job, with the sales rep even following up the next day to ensure the install was fine.

The experience with the sales rep and Sebastian, the tech was amazing, they were friendly and answered every question we had about the system. Both of them went above and beyond to make sure we were satisfied and understood everything. I can't give a review about the system yet, but I can say that the company has really good employees.

The products are super easy to use. The set up was smooth and simple. The people were friendly and very informative. They were on time for the appointment, and they were super respectful and professional. The products are efficient and easy to use, and the system is barely noticeable. I am happy all around.

This company had the nicest customer service installers, they were fast and efficient. I love my new ring door cameras and all the perks of just making my home Smart. It's so cool, thanks. I live in a busy street and I feel much safer. They are a lot of homeless people that have been very scary and intrusive on my property.

Our sales rep was great. He explained everything and was very detailed and straightforward. Our installer made an error and placed a sensor on the wrong door. When I called to get it corrected, they wanted me to just move the sensor myself. This is why I am not giving a 5 star review.

The security guy was great and answering the questions and explaining the products. The installer guy was great and fast, he ask where we wanted the control panel/ cameras and explained how to work everything and when he was done he clean up behind himself. I'm still waiting to hear from the solar panel guy, since that was one of the options I was interested in. I still haven't heard from the solar panel guy yet.

Signing up and having the installation done was seamless. Great team of people! They are very knowledgeable and answered any questions we had. We had no issues with operating the system by the time the installer left. I would recommend Vivint to all my family and friends. I appreciate the prompt installation and friendliness of the team.

Very happy with the sales rep, Dylan, and the technician, Hunter. Both were courteous, kind, and well informed. So far, we highly recommend Vivint! The tech is good, and we feel more secure already! We got the doorbell, two cameras, thermostat and fire detector; Thank you Vivint and team. I do kinda wish they weren't plug-ins and actually just wired up to the house, but, that'd probably cost a lot more and it's not a big deal! Very happy customer

Friendly, polite, and they know what they are doing. No messes. Very thorough in explaining how it works, what you’re being charged for. They do make recommendations on what you need for your home. You get to decide if you want additional services without any pressure. Thank you for all your good service.

Amazing service, Cael is amazing, great service and attention to our needs. Came back after the install to ensure we were happy and identified a few this that he didn't like but we didn't see and had it corrected. A great representation of this company. His team of installers were very respectful and repeatedly asked questions to ensure we had no issues with our new system. Highly recommend.

Work was done well and all questions answered with understanding. Thank you very much. Betty ** work was also done in a timely mater. He also cleaned up any boxes and cords. He showed me how to work the panel and put the alarm on my cell phone the day went well.

I absolutely love my Vivint equipment. Having a smart thermostat is so convenient and I feel so much safer with my alarm system and cameras. I love the spotlight feature, the whistle when someone approaches, and the quality of the camera video. The install was done the same day which was even more convenient and I was able to get in touch with my rep easily.

My experience with the Sales Reps and the techs was extremely positive, informative and knowledgeable. Just an overall great experience! Adam presented the bells and whistles of Vivint very well. I was very comfortable with what he was offering. Amanda the technician was very knowledgeable as well. Even in her training the new technician she provided him with good information. GREAT WORK! Thank you!

My rep came out to my house to let me know what they had going on. I was in a rush. He was awesome & came back the next day when I thought I’d be home. Well, my day was much longer than anticipated. He came back though a few hours later after the sun already went down and we sat down and talked about the Vivint services compared to my current provider. I was so impressed with the 4K quality of service & the technological advances in their products. They made mine look ancient. The sales rep was outstanding. My technician came out that evening to install everything & he was equally outstanding. I spent an hour just playing with the app & new system & got it set-up perfect. I’m already so happy I made the switch! Thank you Vivint!!

10/10 would recommend. I can now sleep with my feet out from the blankets in peace and harmony without fear of the boogie man getting me at night because I live in the ghetto. My REM cycle has improved thanks to Vivint.

Joe was in the neighborhood and signed us up for new service. He was friendly and helpful. After signing us up for Vivint the install guys showed up. The next day we had some issues with where the camera was placed above our garage. Another group of install guys came out and helped fix it.

Terrible service, I'm getting threatening emails about payment on account yet I can't talk to a person. Not sure what problems is but Vivint is no help. Don't use this company. They send out recorded messages but no person is available for help. Do not use this company

Installation tech was friendly and informative. He very professional and patient. Only problem I had was salesman said I would be able to take system down and move it. This would be impossible do to the drilling that's was involved. Wife is satisfied with the system. She likes the protection. Just think should inform that there would be some drilling and wires.

DO NOT USE THIS COMPANY! I’ve been trying since 3/20/24 to cancel this account and it’s still not cancelled. First, I was told that I had to wait 7 business days for my payment to process. I called back on 3/29/24 then I was told they couldn’t cancel the account because I had one more billing cycle. I called back on 4/8 and was told that I needed to send a written request to cancel. I sent the written request on 4/8/24. I also made another payment on 4/8/24 but I received another billing statement. I called on 5/2/24 and was told that it takes 30 days (after receiving my cancellation notice) to cancel the account. This is the most frustrating experience I’ve had in canceling an account. The billing hasn’t stopped. DO NOT USE THIS COMPANY!

Kam was very professional and very knowledgeable. If I asked a question he knew what the answer was. He explained everything really well. The installer was great as well. He listened to my concerns and and suggestions and also answered all of my questions with knowledge and professionalism. He also stayed late to make sure the installation was done right and complete.

I’ve wrote 3 emails to company about problems with my devices and app, only for them to initially show concern with nothing back for over a month. Before this, I was having technical difficulties that no one in IT could figure out after hours on the phone. Luckily I was able to combine information that 3 different employees told me to get my issues resolved. For the amount of issues I’ve had with little to no help from the company versus what I pay, not worth it.

Equipment is looking great and equipment installer was very friendly and helpful. The cameras are also very on point and working better than the products I had before. I’m looking forward to the possible incidents and crimes this alarm will capture or prevent. Thank you again Vivint for being communicating my needs to the tech and the techs great work for addressing my needs such as camera angles.

Young man was very professional, friendly and clean appearance. Prior to starting he introduced himself, explaining in detail everything he was doing. When he completed the installation, he took his time explaining the system to us. I would highly recommend a 10 for his services.

I am not good with names. I think the young man's name was Jimmy. I do remember when asked his age, he said 21. He was very polite and knowledgeable. He was pushy in try to sell his product. He is a great asset to your company. Let's hope you can keep up with his standards.