Vivint Reviews

First let me say Christian ** was great with his presentation and he made it very clear and not pushy. Zachary the tech and his assistant were extremely efficient, helpful and explained everything wonderfully, they went above and beyond what I expected. They both were very friendly and so patient and cleaned up afterwards, which was nice. I would definitely recommend all 3 gentlemen.

I was extremely happy with the excellent service. The tech showed up later in the evening and stayed till job was finished. The tech was very knowledgeable and answered all my questions without hesitation. Very professional in every aspect of the job. Tech worked quickly and proficiently, would highly recommend.

Really good merchandise that works as directed. I recommend it and it is very nice to have. Makes you feel more secure and safe in your home at all times so please get your product and allow yourself to feel safe in your home and to know your property is secure and safe.

The technician was very patient. I had set up the security installation with Utility Connect (a great service for setting up your new home) and had made the appointment a week prior to moving in. I could not remember the exact quote but seemed higher than I remembered it being. This was because I made some last minute changes and didn't get a new quote (my fault plus couldn't remember exactly with the chaos of closing on a house and all that it entails). The technician was very extremely accommodating with cutting back on items to fit a budget and also called to see if their were any other discounts vacant could provide. He also gave me his card and stated I could call him as well as customer support or go online if I had any questions. Sure enough, I had a question about 2 hours later, called him and he walked me through and resolved it. I have only had my system a few days but so far I love it.

The gentleman that provided the service to my house was excellent and extremely knowledgeable. He was extremely timely and very helpful. He arrived on time and was very detailed and once he was shown the area, he went to work with no issues or concerns from myself nor anyone else. I would definitely recommend him and the service to anyone that I feel would benefit!

Both VIVINT technician were professional and helpful at answering any questions concerning my new security system which they installed. They took the time to ensure that my security system was working properly before leaving, and cleaned up their working area. I am very pleased with the service I received on this Memorial day.

The salesman was nice and not pushy. He was helpful in setting up what we wanted. The install was quick. I’m very happy with the system. I would recommend to anyone looking for a home security. The system is really easy to use. I’m satisfied with the results. I would recommend that anyone interested go for it. It’s the best decision you can make for your home and I really don’t have much more to say other than…

I think it’s very nice. I love this for my house. I feel more protected with my grandkids in here too. I feel so much better and protected with Vivint in my house. Thank you very much for installing this in my house. I would recommend getting this if you have kids.

Tyler was extremely friendly. He stayed an extra 30 minutes just to ensure everything was working properly and answer all questions. He was very understanding when working with us. Another huge plus was that our dogs were very comfortable with Tyler being in our house when they've previously had issues with servicemen being in our space. 10/10 would recommend.

My sales person knocked on the door and the greater experience started there. We were asked what we were looking for after the video and then was offered a great package with the assistance from his manager. We all came to an agreement and. What blew my mind was that the installation was the same day and quick. We had a walk through of the services and the rest is history. I would definitely recommend Vivint.

Everything about the quote, purchase, and installation was super easy. I highly recommend using Vivint. The installation technician was friendly, helpful, and knowledgeable. The cameras work well and have a very clear picture in the app as well as the hub. The app is easy to use and the pricing is very competitive.

Pretty happy with the entire ordeal. Install was fast and professional and the products themselves seem a lot better than systems I’ve used in the past. Cameras are nice and clear with a wide coverage, door lock and thermostat are both simple and easy to use, and the panel itself is really nice and easy to navigate. Adding another user was easy as well, unlike some of the other systems I’ve used. My last system was from Simplisafe, so it’s nice to have something that actually works now and isn’t constantly trying to connect to wifi. Thanks, Vivint!

Overall decent experience. I felt like the top package was pushed even though there were cheaper plans. “You can try it for 3 days and if you want things removed you can.” Becomes difficult when you aren’t sure exactly how much stuff is being installed. Almost like you don't know what you have.

Brandon and Alex did a great job! Couldn't be more pleased with the service, camera's, lighting, and feeling of home safety, provided by Vivint. Both were so patient, kind, and provided guidance through signing up with this addition to my home. Thank you so much! SM

It's okay. The to the company. What else is there to say, just another alarm system. You still have to watch out for scammers. The quality of the equipment depends on the company. As well as the professionalism of the technician. My experience is yet to be determined. It's also very expensive. But we will see how this goes.

Excellent, good job, it’s fair, works very well for now, I just reactivated the system. I will let you know if the Vivint alarm system is to my liking, oh I say in about two to three months from now I should know, but right now I do not know if I will give this a good review yet, but thank you for saying.

Good sales process. Lots of strong follow up and my sales person always had the answers. The installer Keith was amazing. Ran into a few snags but always had a creative solution to suggest. A pleasure to work with. The only surprise I had was a credit app that I had to fill out and authorize a credit check. I did not expect that. I did not want an inquiry and the equipment purchase DOES mean that you finance thru a partner of Vivint's choice. This was the only ding. I hope the after-sales service is as good as the previous sales. Remains to be seen. Fingers crossed.

I’m not happy!! Not happy with the service or the equipment. And not happy with the fact that I was told that I had 60 days to try this service out and then could cancel if we weren’t happy with it, but was not told that even if I did cancel that I would still have to pay for the equipment, that I won’t be using. I think that this is taking advantage of elderly people who will shortly only have their social security check to live off of due to having to have brain surgery. And has Parkinson’s Disease. This information should had been disclosed up front. And this company should be ashamed of themselves for taking advantage of all people this way but especially the elderly. And I will not recommend this company to anyone. Thank you for your time and consideration on this matter. Mrs. **

My wife and I decided to give Vivint a try. The price was better than we expected for what we received. The camera images are clear, the coverage is pretty good. Being able to operate all systems from our phones is very convenient. Our Nest thermostat, which we already had was also able to connect to vivint. My wife likes the garage door open/closing control on the phone because she will sometimes forget to close it.

I have been with ADT for 14 years. But recently I switched over to Vivint home security. Reason for my decision is based on the quality and service provided by Vivint home security. Also I felt I was getting more for my money and paying less than ADT. The installation was done professionally paying close attention to detail making sure everything was in perfect working order.

Great customer service and attention to detail for part of the technician, they help me out answering all my questions and did a good job installing all the equipment, and I have no complaints on the service and will definitely recommend it to friends and family. Keep up the god work!

Works great, and very easy to use. The set up was a quick and easy process. The sales rep was very nice and walked us through all of our options. After having the system for almost a week, I don't think I can go back to any other system ever again. We absolutely love this system and have loved using the products!

I have been a residential customer for years but recently added a business account. I had never known about Vivint until I had a break-in and they were the first company that could come out. Since then, I have been happy with my service. My Vivint tech, Connie, is the absolute best! She has helped me on numerous occasions. She's knowledgeable, thorough and professional. I am a very satisfied customer!

Let me start off by saying I don’t trust reviews and I hardly ever leave them. That said, all events that occurred in this review are 100% true. We had wanted a security system for years, so it was already an easy process for us to hear out the sales rep and move forward. He was very polite and respectful. After purchasing the system the techs were at our home within the hour to install it. They were very helpful and courteous to my wife and I. We felt we had the necessary support and were able to have questions answered quickly. They knew what they were doing. Very quick and efficient. I would recommend Vivint to anyone looking for a home security system.

I decided to try Vivint because ADT tried three times in my contract period to change my monthly monitoring price. The outdoor cameras is my reason to try Vivint. The picture is much clearer and the security deterrent was another plus. Any person with bad intentions will be alerted they are being recorded.

The sales rep was Danny was awesome. The two techs were great with their skills, but one of the guys should be more mindful of his hygiene. I do understand that the guys have working all day. That’s why it’s very important to make sure you are prepared for a long day of work.

The video that the salesmen showed us isn’t the quality of we got. The cameras must be less quality because the picture looks bad. Also the with and angels of the cameras are not the best either. I will definitely not keep this system. I’m not satisfied with it. I was tiled I would be getting better quality and I didn’t. There are one or two things that you guys have that are better than my other system but they’re not enough for me to keep this system.

I’m disappointed that my garage door isn’t compatible and consequently I don’t have that part of the service. Although the technicians that installed, everything were very kind and personable, they were here until midnight and that’s just way too late for me. I would’ve scheduled for a different day and time had I been given adequate information.

I think everyone are professional. Very informative, I am still enjoying the experience. Putting in equipment is one thing, let’s see how the years of service work out. My sales guy Gab did a good job of selling. Ivan was a great installer and helpful in explaining how to work everything.

Konrad with a K got right down to business introducing the Vivint Home Security System. He gave me a list of everything Vivint had to offer and customized the system to my home needs. We are on our second day and we love it thus far. Konrad left direct numbers in case we have questions or issues. So here's hoping all continues to go well.

Product is legit. Install was rather lengthy. Technician was very nice. I do have an issue with my garage opener as it was set up on an outlet that only has power when the light switch is on. This outlet will not do. I need to figure out what to do with this now.

The salesperson that came and explained everything to us, was very nice, well mannered and very informative. So far everything has been working according to how he said they would. The installers were great and quick as well. They even came back to help us with the thermostat with no hesitation. All in all it was a great process and definitely feel a lot safer from the neighborhood crackheads.

The rep first explained all the documents and went over very clearly what equipment was needed. He was professional and courtesy in my home. Explained the alarm panel and the app. Make sure before he left that I understood all that was done during the installation. Very impressed. Thank you.

I enjoyed the experience. Mr ** was very knowledgeable and helpful. He made sure I understood every step in every scenario and even made some great suggestions that lead to some more sales. It was a win-win.

The technician was very courteous. Worked very quickly and neatly to get the job done and ran the wires in an inconspicuous manner. Made sure that everything worked and operated correctly. He demonstrated the system to us and made sure we're completely satisfied and understood what the system did before leaving.

Installation process was smooth and quick. I am happy with end result of having this security system installed & now I feel much safer. The sales rep & technician were very helpful & informative. Would recommend.

A lot of confusion with pricing and financing, but the product seems good. The technician did a very good job and was helpful explaining the app. The backyard cam is very high quality. The amount of notifications seems like it can add up fast. The app does take some getting used to because there is a lot of menu items.

I feel much better now knowing I have eyes on my entire house. Safety eases the mind. Having a spotlight on my driveway will help me when I am returning home after dark. Also being able to watch the backyard even without being there makes me feel better! Great experience. Fast set up. Seems easy to manage. Thank you!

Our Vivint technician Rodney D. was professional, informative, helpful, and patient. We had wifi issues and he patiently helped us solve it and provided a great experience. We’re super excited to enjoy our new smart home system. We can control everything with one app and it’s super easy. Highly recommend Vivint!

Installation tech, Robert, was great, he did everything in a timely manner. Only issue was trying to set up to the hotspot, but he made sure to go over everything & give me instructions for when I had my wifi. He was very knowledgeable & tried his best to have everything set up & ready to go for when I got my wifi.

Very prompt, polite, friendly, and arrived earlier than expected which was a bonus! No holes, or damage done to the home. They made sure the system was working fine as well & adhered to where I wanted to place the cameras, panel, & sensors. FANTASTIC WORK!

After learning about everything that Vivint does and provides from the representative, the installer was in my home same day installing all the items I chose. It was very fast service. The representative and installer were very informative and explained things in a simple way. The system is user friendly. The Vivint app was able to my other smart appliances like Alexa.

Great job by both salesman and install technician! Timely and great service!!! Will promote Vivint to others!! Very pleasant and easy to talk too. Got the job done without any issues!! Everything is running great!

Very friendly staff. However, way too late install time. I also didn't receive all the products I purchased and have to call for them to return. Hopefully that can get that resolved. I did have a big hole in my siding I'm left to figure out out to cover, wasn't expecting that.

Very good experience with the Maddix the young man that came to the house and spoke to me about the different options I had to protect my home. And Isaac the tech that installed all the equipment; very nice and respectful. Both left their phone numbers in case I had any further questions or concerns. Thank you. ◡̈

Everything went smooth, tech was professional, cleaned up and explained every aspect of the system and install including asking for permission prior to any drilling into our home. Took time to educate us on details and safety feature of all equipment installed. I would highly recommend any homeowner to have Vivint installed for peace of mind.

My wife and I chose Vivint for our home security. The salesman Jimi was very helpful and informative. The install team was on schedule. However, this install team didn't leave my home till 9:10PM. So be prepared for the team to be at your house for four hours! I also found wire clippings on my patio and garage floor the next morning. All in all, a good experience.

Joseph was very informative and friendly and really worked in providing me an excellent price. Installers were also friendly, quick and provided me on how to guide through the Hub and app. The cameras work amazing and provided all around security. I am a very pleased new customer and would definitely recommend!

I just switched from Guardian to Vivint. The technician was on time, very friendly and knowledgeable. The install was fast. Henry even helped connect other devices I already had. The devices are a lot better quality than what I had with another alarm company. I will highly recommend Vivint services to everyone. Best service ever.

New customer here and so far everything is ok. Installation tech was AMAZING and worked extremely hard to get everything as we discussed. There are some specifics I would love see soon, like actual sound along with the mobile push notifications. Additional customization options in the app would be awesome as well.

Both Derick and Houston were very knowledgeable and respectful of our home and we are very satisfied with the service and the deliverables. We highly recommend this service to any other neighbor and will spread the word that this service is excellent! The offers were great and the tech and salesman were very knowledgeable of their product and that speaks volumes to the value that Vivint provides. Again we will be recommending this service to our neighbors, friends, and family. Thank you for helping me protect my home Vivint!

We were in escrow for a new home that had a Vivint panel. I called to get information about them and they said I had everything I needed already installed to set up a new account. I told them I would call back once we had the keys. In the span of a few days, I had about 15 emails, numerous texts and calls from them about finishing my set up. Way overkill.

My daughter recommended Vivint because she's had a home system from Vivint for years now. She absolutely loves it. So I got a system installed today. My tech Molik was just amazing, respectful, courteous and more importantly informative. He thoroughly explained everything as it was happening. I love my new system. It's giving me peace of mind and safety. Thanking my daughter for recommending Vivint. And my tech Molik. I felt informed, while making all my decisions based on my specific needs.

We are very happy with our new men Vivint system. The customer service was excellent from the sales people to the installer to the electrician. We had it installed the first day and it’s been running good. We’re very happy with it. Connor the installer went over everything with us and made sure we knew how to operate and disarm it and everything perfectly before he left.

The representative was very professional and proficient. He walked us through what we needed and explained everything. He even talked to us about equipment that we thought we need and recommended that we not install some of it saving us a significant amount of money. I would highly recommend this company.

Our tech was helpful and friendly! Very excited about our thermostat, smart doorbell and alarm system! I had to put my baby down for a nap and he was very accommodating and tried to be as quiet as possible. The doorbell camera video quality is very good and the app is easy to use and figure out.

Service and Installation was a breeze! The Representative and Technician were both professional and friendly!! I am very much pleased with the service and products! I am looking forward to the great performance of my new products and hopefully longevity with Vivint as a loyal customer. Thank you very much!

How much is your peace of mind worth? Y'all it's priceless. I would gladly pay more but the price I'm paying for this equipment and service is fair and manageable. I am grateful today for the installation that Christian set up in my home and the help I received on the phone the other day from Gabriela when I was frantically searching for peace of mind after having an intruder invade our home and take that from us. I will never again feel that vulnerable. Thank you Christian for taking the time to explain everything about our new system, more than once, and thank you for being so gracious about my dogs who had no manners at all. You are the best, and a great representative of your company! I do hope I can send more customers your way. I can never thank you enough!

Vivint was professional and quick with their installation of the system. I would recommend this company to friends and family in the future. The app and the system itself are easy to use and convenient for if you aren't home and need to let someone in or set off your alarm.

We have been extremely happy with this process. Our rep was outstanding and the technician was flawless! He took his time and had so much attention to detail. I highly recommend. We’re so excited about our new system and it’s going to be so useful for our family and keep us safe.

Very helpful and everything was easy. Chris did a great job showing me everything. Will definitely be reaching out in the future to add some more pieces to the system. Looking forward to testing the system and know we will feel safer now that everything is working especially since there are so many doors at this house. Thank you!

The team that came out to install my new security equipment was very professional and knowledgeable. The sales rep and the tech rep were both highly professional and some of the best people I have had come do work at my house. They made the entire process very easy and pain-free.

Avery was very helpful and nice, and explained everything to me so that I would understand. I have an apartment and they were still able to connect devices in my home. Love my doorbell and indoor camera that I can move around wherever it’s needed. Grant was very helpful as well. I met him at my mom's house & my mother recommended his services to me.

Hello, I’d like to say Alex did an amazing job when he came to our home to install our Vivint security system. He explained it very very well and made us feel like we are now secure with our new system. He did not try to upsell anything that we did not need, he just provided us what we need and with the information we needed. Overall it was very amazing experience and so far our Vivint system has been great. We’ve had no issues and we truly like it.

Yes recommend to a friend this Vivint service for camera surveillance. Has good access at home and away from home for peace of mind all the time. Definitely good to try out quality products in the area, ok for family home use and personal surveillance backyard/front yards. Good system for use most of the time.

Very happy with my new camera security system, very boujee, and I totally feel safe. As I am a young female who lives alone this new system is a game changer for me. The Salesman and tech were absolutely amazing, very quick and thorough, even left me with no questions, they covered it all! 10/10 recommend, totally worth it, what are you waiting for!

Nathan and his installer did very well I liked that they came the same day to install my equipment. I give them a 10 also very helpful and explain everything I wanted to hear. Nathan came in at the right time, I was just telling my son I wanted to go get some Ring cameras.

I was very impressed with installation experience. The installer DeShawn offered good advice on how to position the equipment to maximize coverage. He was very courteous and professional. The equipment is easy to use and maintain. There are a lot of options for how to configure your system to your needs. The system is also scalable so adding additional sensors or equipment is easy.

James came out to my house. Did my alarm system. Did amazing job. I would most definitely recommend him on job well done. He was on time and got it done fast. I just wanna say thank you for getting the job done and being a good alarm technician. He’s the best.

Sales representative thoroughly explained security system and prices. This individual was very friendly and patient when negotiating service deal. I would recommend it to my family and friends for them to purchase service as well.service technicians were also very friendly and open to answer questions that me and my husband had.

The Gentleman knocked on the door, introduced himself, told us what he was offering, showed us what it was and how we can benefit from it. It was something we were needing so we had a full set up installed the next day by a nice gentleman and we love it! Not only we can monitor everything local and from afar we can also change it at any time to our liking.

Alex is a good salesman, very knowledgeable about the product. The installer was knowledgeable about the installation. The equipment looks nice. I wasn’t told the equipment needed to be near outlets so holes was drilled in my walls that was a turnoff. They have no way to install a sensory to a steel door

Sales rep fabricated the truth about the system cause I was told it ran by cell phone not WiFi but other than that I thinking the system will be a great asset to me, pleased with the system for now, tech answered all my questions and concerns while setting up the system.

The Tech and the Sales person were so awesome from A to Z! Cleaned up the mess and explained everything that was done. Then walked us through all of the instructions as well and gave us numbers in case we needed to call for anything! I would recommend this company to friends!

Michael ** was very helpful, professional, and friendly. I would recommend Vivint based solely on my interactions with him alone. He installed everything quickly and went into detail about each feature installed. He showed me how to operate the security system in an easy to understand way and even explained more options that were available to me. One of the best interactions I have had.

The young man who took my call was very patient and he had excellent customer service. He went over and beyond his job to make sure I was satisfied. I would definitely recommend this company to my friends and family. Thanks for the wonderful customer service. He also got me a appointment in right away. Actually the technician is coming out today which was wonderful because I need my doorbell to work and I want to see who comes to my door for safety.

Bank contacting me about payments. The install was waived and I would be billed monthly for 60+ dollars. I was billed right away for 20+dollars for something from you. The interview was very shortwave. Told the cost of 60+dollars a month and a guy would come by right away to install. The guy came by, didn't say much just installed and left.

The service I received on 5-22-2024 was impeccable, down to the sale representative and technician team. Appreciate the time the sales rep took explaining things in a comprehensible manner to me. Technicians were also very knowledgeable, catering to my needs, friendly, excellent customer service, respectful, very professional, made sure the security system was up and running properly, training on how to use the security system, explained the different features, cleaned up once everything was installed and completed.

I had an outstanding experience with my Vivint salesperson, Emmanuel, and technician, Chris. Both provided exceptional service and professionalism. Emmanuel was incredibly patient and thorough, ensuring I fully understood what I was purchasing and tailoring the options to my needs. Chris was equally impressive, meticulously guiding me through the setup and operation of the equipment. Their dedication and patience were greatly appreciated. Thank you, Emmanuel and Chris, for making this process seamless and informative!

Nice, friendly, well represented sales guy and same for installer. Explained everything and made sure we were good before they left. Installer made sure everything was clean and back to the way it was when he came in. Great guys for sure. Installer walked us through all the new items and made sure we knew how to work it.

Will, the sales representative, and Ethan, the installer were both A+. Will explained everything very well and respected that we needed time to make our decision. Ethan was very friendly, quick, and very careful with our home. Installation didn’t take too long and Will follow up was timed perfectly with phone calls and text messages.

Omg Jordan was the best. I felt very comfortable with him in my home. He has a personality every employer should look for. My husband passed 2/12:24 and Jordan made me feel safe in my home while showing me how to use the app. He cleaned up after the installation. He made sure I could use the app.

Anthony did a great job setting our cameras, etc. For our home. He just didn't want t to talk to me. When I asked a question, he just acted like I was stupid. Nice guy if you don't ask him anything. When he left he asked if we had questions, I did but didn't want to annoy him anymore than I already had? As far as Andrew's presentation, it was great. Andrew said the technician would show us how to use our system. We are still trying to figure out what to do. The tech was here until midnight so maybe that's why he was annoyed with me?

Sign up lasted about two hours when I was told it would only take about 20 minutes. The representative did not know what he was doing. He called the customer service line for assistance. They couldn’t help him either. I think he called a coworker that eventually was able to assist him in signing me up. The installation process was strange. Initially I was told that they would come that night, which was about 9 o’clock to install then I was told that they were all booked up so they could not come. So they will come the next day and someone just needed to be home to let them in.

Excellent customer service!!! Very knowledgeable and friendly. He did a great job with the installation and explained everything very clearly. The screen is user-friendly and the camera has a very nice view.

I had a truly horrendous experience with Vivint Alarm company. They will trap you in a contract that feels like a legal prison sentence! When I signed up with them, I was never informed about the sneaky clause that handcuffs you to their service even if you relocate and no longer need security services and we have fully paid off the equipment that will be staying at our old home.

Great equipment and the installer did a great job. All the equipment was installed quickly, nicely, and carefully. I will be recommending Vivint to friends and family. Tech helped me download and log into my Vivint app and was very thorough with instructions. Tech was very nice and professional. Definitely 10 out of 10.

My rep Steve was awesome. He thoroughly explained what Vivint has to offer and even personalize the package to accommodate me and my family's needs. My installer was quick and efficient and he was very personable. Even made it fun for the kids. I have small children so the system is great for my kids. One of my favorite thing so far is the smart thermostat because I can control that from anywhere. So far we are loving the new system. We look forward to becoming more acclimated so that we can explore all features provided.

My technician was very informative, patient & understanding of exactly what I wanted. I appreciate his cleanliness & professionalism. He was patient & assured i understood the system thoroughly before leaving. I recommend hiring more techs like Kemrick **. He wasn’t talkative and made sure everything was done correctly.

The service was exceptional. Not only the representative that came to speak to me was informative but I also got setup for same day installation and the installers were exceptional and very professional and knowledgeable! I really felt like a valued customer and informed customer. They finished the job in a record time as well

Ivan’s customer service is amazing! He answered all our questions & was able to show us how the system works once it was installed. A service tech even came same day to install! With everything included in our package, we’re shocked at how low the monthly payment is! Thank you again!

A Vivint rep knocked on the door and I started talking to him. Their offer was $20 more a month than ADT. However, what I got for the money was far better. Their system is much better than ADT’s technology and offering. The technician came the same day and was at my house until 10pm installing the equipment. Unbelievable service and very happy with the system so far. It’s nice to actually be able to utilize what I’m paying for every month.

They did great, my technician was incredible, super friendly, super efficient. The representative was very informative. I’ve been thinking about getting Vivint for a while and they solidified my want for it. Eddie informed me of everything that the hub does and set it up very well and was very polite and funny.

This is a sham company. We were lied to from day one about price and performance. There should be a class action lawsuit for fraudulent inducement and failure to provide promised & guaranteed products & service. Your product & service is awful. Shame on you, Vivint!

I switched from Vector Security to Vivint, and I am pleased with my choice. The installer, Tristan, was very friendly and knowledgeable, and everything is working as expected. The doorbell camera alone is worth using Vivint. I am so much happier with it than the previous two doorbell cameras I had. The switch was seamless and I would recommend Vivint to others.

Excellent service, professional, kind, prompt. Couldn’t ask for better. Brennan was great. Went out of his way to help me!!! Would recommend!!!! My last security company AMP was lacking and rude. So thankful I switched.

My installer was amazing! He was efficient and put together the system well! He walked me through the different features and made sure I was comfortable with the setup before he left. He was respectable of my space and friendly throughout the entire process! I would recommend him to anyone!

I had a great team that came out. The sales representative and installation team was phenomenal. This should sum it up to the excellent training you give your employees. I will definitely recommend family and friends about your company. With your outstanding security system I can feel safe whether I'm home or away from home.

I was very impressed with Eli, our sales rep. He was quite personable and willing to "bend over backwards" to make a smooth transition. I was NOT impressed with the first installer, who after 5 minutes, decided he couldn't (or wouldn't) install the system. A second technician (Issac, I believe) came roughly an hour later and proceeded to install and activate the system.

From the time we booked the installation until the technician left our home, everything went smoothly. The customer service agent on the phone was friendly and helpful. The technician was prompt, professional, and knowledgeable about the system. He was also patient when I had questions. He suggested ways we could save money but also suggested things we may consider to make our home as secure as possible.

Alec did a great job explaining and selling the product to us. They were able to come same day to completely install and looks great and is very functionally. Had some great deals to go along with as well. Got camera in backyard, doorbells on front and side doors, glass breaking technology, garage door access, camera on driveway with deter system. Seems to work great so far.

Our experience with Vivint was the epitome of unprofessional and incompetent. The technician incorrectly installed every part of the system from the control panel, to the cameras, to the doorbell. He "didn't realize" that our outlets were upside down and drilled the hole for the control panel at the wrong location. That was his "bad" so he added an extra outlet so that the unit extends 4 inches from the wall that is completely exposed and quite enticing and dangerous to my 2 year old. He did not measure to drill holes for the back door wiring, simply held up his fingers and said "this looks good enough, right?" and so the wire enters 3 inches above the door frame and is an absolute eyesore.

Salesman was good to work with. Reviewed what I had. Told what I needed to change to make me feel comfortable with the situation. The salesperson was very helpful in helping me decide what was best needed. I love the idea that I can see who is at the door before I open it.

The absolute only 2 issues for not giving 5 Stars are that I have a no soliciting sign on my door, and the salesman had came more than once already. The second is the installation guy had someone come help and they left Plugs and wires on the floor, and wires and screws on the ground outside so it was an additional mess for me to clean up.

Julian and Diego could not have been more friendly, helpful, or professional. They helped us set up an existing system left by previous homeowners and showed us what upgrades or other features we should consider. The technician who came out later the same evening to get everything activated was also great and gave us a detailed demonstration of how everything works.

I had been looking for a NVR system without much success or finding a contractor, Then Jimmy knocked on our door. Jimmy the salesperson, Connor our installer, and Don our electrician were, kind, respectful, and were able to gives us the information we needed to make an informed decision. We couldn’t have asked for a better group of people to work with. Connor stayed late to assure that everything was done; Jimmy stopped by twice to make sure everything was going smoothly; and Don was efficient, and very kind. This trio of workers should be on a training video for all new hires. We are completely satisfied with the service we received. Not sure any system can match the quality of these three men.

Good install, quick and easy. Sales guy was good at selling us the package we got. Wish the service did not cost way more than ADT. Hopefully, the service works and if we have a problem in the future you have good customer service. Hopefully, we will get the cameras and more stuff in the future with y'all.

He was amazing, very thorough, knowledgeable and kind, helped with every step of the way and answered all questions. Went above and beyond to make sure we were satisfied with the installation and even walked through all the features and set up. We are overall very satisfied and would recommend him to our friends for future product installation.

We usually don't entertain a salesman that knocks on the door. However Andy was great. We just so happen to be in the market for outdoor security so him stopping by was right on time. He was not overbearing and let us decide on what we wanted. He was professional and polite. He explained everything in detail. He was also able to get a tech out to the house the same day! Alejandro was also great!! Quick and efficient! He took explained everything once the system was set up. I will definitely be recommending Vivint to our friends and family members.

The guys I felt with were awesome and speedy to get in and get it installed on a Sunday nonetheless! Awesome system, great price for safety! Great customer service, and very professional staff, aiming to please their customers.

The live service was great, easy to walk through. Patience with me all the hood stuff. The reason I say but is I feel like the instructions could have just been emailed to me without making me wait an entire day to access my home's security. The previous owner had access to the system for an entire day, this could have potentially caused huge trouble.

Our experience was absolutely amazing. They were very friendly, knowledgeable, and respectful. We have never had an experience like this with any other company. They went above and beyond to make sure we were comfortable and well informed every step of the way. I would definitely recommend this service to anyone. VIVINT IS THE WAY TO GO.

Adam isn’t getting paid enough. Whatever it is, he’s worth his weight in gold. Professional, on time, explained everything, and was extremely diligent. I could not have been happier with his service and am excited about having Vivint in my home for years to come. Thank you so much for everything today Adam, it was a pleasure having you as my representative from Vivint.

Had Vivint take over my home's hard wired security system. They did a very poor job of wiring and has had several issues since installed. The customer service is not good and still can’t get anyone out to fix the issues.

I have been a Vivint customer for six years. I was pretty happy with this company until November of 2023 when I agreed to update my monitor and doorbell camera as recommended. The order was placed by phone for an agreed price of $500. When the technician came to install weeks later he said that the price was $550. He shrugged his shoulders about the discrepancy in price. The monitor froze within a week or so and I waited many weeks for a technician to come and replace it. I was unhappy with the doorbell playback feature which I paid an additional $300 and asked for my money back right away and was given a run around for many days and hours.

The installer was very nice and knowledgeable with the equipment. It did not take too long for him to set everything up. He walked me through the whole set up. I would love for him to do the rest of my add ons when it comes time. Two thumbs up!

We are so happy with our switch to Vivint. We didn’t know what we were missing. There’s so many new services we have, remote light operation, camera deterrent, remote keyless entry. It all makes our lives easier and we feel safe in our home. A special thanks to our sales guy Riley who made us an offer we couldn’t refuse!

Installer was easy to work with and arrived early. Installation went smooth and everything was up and running very fast. Paperwork was done all on my phone and made things so simple. Add ons, insurance, and extra details were offered and explained, but nothing by was pushed on us. Seamless experience.

My experience was the best. I signed up and explained what services I wanted in my home and it was installed the same night. They were quick, explained everything to keep me in the loop of the whole process. A day later I was shopping for groceries and saw my sales representative in the parking lot. He noticed me right away and asked if there was ever anything I needed, I could give him a call or text. They made my experience very personable and worthwhile.

This product is very useful and very convenient for my area. It’s always alarming us of any type of movement outside and keeping us up to date if anyone or anything move in the front yard. This product is honestly a great one and I recommend to anyone that wants to upgrade their security.

I am super pleased with Vivint services, their sales rep James and our helpful service member Greg! We just bought a home and moved away from friends and family and having a secure home was on the top of my wish list. We had been researching all the different options as far as DIY systems, Ring and ADT. But when I made the call to Vivint they were understanding of ALL my needs and being a mom of 3 boys ages 3 and under I need the easiest solution. This system hits ALL the marks and I will be recommending to all my friends and family!

Came by in the evening and had installed that night. Discounted due to neighbors having Vivint already. All in all great service. Sam was very personable and patient and Oliver was quick and on time to next appointment to finish the job. Would recommend to a friend or family. Thank you!

They told us about their equipment and was way better than what we had before them, overall installing was pretty smooth and great and everything works amazing, would recommend to anyone who was this.

I’ve had Xfinity for over five years and they were OK not wrong, but there was not a lot of enhancements with this company. They gave me a good price and really good security that I feel would deter criminals much better than Xfinity services. I really am enjoying the floodlight security and the doorbell. I think it’s much better than Ring. The quality of the cameras are much more satisfying. And the fact that they have a whistle sound, which is even more better for the experience. I used to have them a long time ago when I lived with my family. By having them again with their new upgrades it’s really nice.

The security system is great and the salesman, technicians were very knowledgeable and very efficient! Still getting use to some of the many features, but would definitely recommend this system to anyone! Very happy with my decision to go with this security system. I was very pleased that the system could be installed the same day after the contract was signed.

People were knowledgeable about the product. They were friendly, helpful and timely. When asked questions they were able to answer. Workers were respectful in our home. They appeared to understand our needs. They carefully went over our order making sure we understood. I have finished saying what I want to say.

I will begin by saying the technician, Ben, was great. I think he was more frustrated with the software issues than I was. He would type in the package plan with added insurance and DVR and the contract Vivint sent for me to sign did not match what he put in his tablet (3 times). He was on with technical support for over two hours. Not off to ago start but Ben was great!

Enjoyed my experience with the Vivint sales rep and technical. Both were very professional and courteous, took their time in explaining the entire process, services offered, and operation of equipment. I am very satisfied with the services offered by Vivint and look forward to future incentives. My wife is also very happy with the purchase and loves the keypad and cell phone features. Very easy to navigate the apps and arm on/off the system. We got rid of ADT to join the Vivint family of services.

Tyler explained the system very well, how the integration works and all prices and fees accordingly. C.j. Was very professional and thorough in the install and working the main control unit, testing and ensuring all parts of the system were working and we understood how to function the tablet and app.

Salesperson and technician were both incredibly professional. Both are young, but spoke very well and were very personable. They had answers for all of our questions and if they didn’t they were on the phone immediately. The technician took the time to make sure everything was installed properly and made us aware of what she was doing at all times. She then took the time to walk us through the Vivint app.

Sales associate showed us the demo which really sold us on switching from ring camera. The imaging was clear but after install the imaging was not as clear as shown. The installer said the demo video was different than what the actual product gives which is ridiculous since you’re selling with false information. The install was frustrating since the sales associate also said the system would be hardwired but failed to mention it needed to be close to an outlet which limits your placement options. I will say then gentleman were really nice but I don’t see ourselves keeping this system.

I just got my new system installed today. I had an alarm system with a different company and hadn’t planned to change, but the representative was very nice and explained the Vivint system so well, I decided to. Vivint has more options and especially being able to control it from my phone was a huge advantage. Coulson ** spent a lot of time with me explaining everything I could expect. He even came back after installation to make sure everything went well and answer any other questions I had. I’m 78y/o so I was very appreciative of that.

The best experience I have had with a company. The fact that they do solar and alarm systems is icing on the cake. They did not try and pressure me into buying anything. Their quality is the best I have ever seen. Their employees are professional.and know what they are selling. The most important thing for me was I did not feel any pressure to purchase anything.

Josh came to do the insulation. He was amazing and patient. He taught me how to use the equipment, helped me understand where the best place to put the inside camera would be. He explained the app. I received the lock, doorbell, thermostat, and security. He worked quickly and quietly. He did a wonderful job. Thanks.

I made the decision to change from ADT to Vivint for my home security system today. The men showed up for the install in less than 15 minutes. They worked quickly together to install all the components of the system. Before they left they took time to show me how to use the new system and answered all my questions. They were friendly and courteous.

Carlos came out and set up everything. He reviewed how to use all the equipment with me and my husband. He is amazing!!!! Very helpful and informative. He was very professional and made me and my husband feel comfortable. Thank you for everything and having awesome customer service!

Sales: Justin. Great, friendly, easy to talk to and understand. Explain what equipment and cost. Helpful. Answered all my questions. Set up: 2 guys. Friendly, got the equipment set up quick, cleaned up, explained & help set up step by step. (Awesome team) I would definitely recommend Vivint to my family and friends.

Excellent presentation, great customer service, waiting for the job to be finished, but I’m sure everything will go smoothly, great pricing, rep. gave me and my wife a good sense of security, will stay on as long as everything remains fair. I plan to share my experience with my colleagues and family, great job.

The sales rep Javed (I think I spelled his name correct) was very professional and knowledgable about the system. He got us set up and had techs onsite to install the same day. We have been trying to get a system for months and he knocks on our door and gets it all done in one day. The techs were very helpful and professional while installing. All in all we are very satisfied!

Person that came and did installation was professional and knowledgeable about the product, the sales representative did answer every question we had about the services and plans available and worked with us to accommodate and affordable plans, total the whole experience of getting the service from Vivint was easy and the most surprising thing was the installation was half an hour later on same day after agreeing on signing with them.

Kayden, our salesman, and Tyler, our installer, both did an amazing job with our Vivint system. The technology is unlike any other alarm system, truly ahead of its time. We are thoroughly enjoying the system, which has brought us great peace of mind. It's a fantastic product, and we highly recommend it to all our family and friends.

Excellent sales man and wonderful tech team. They were very polite and nice! The technician was very knowledgeable and quick to fix things and explain. The sales man was the most polite and refreshing individual I have encountered, great salesman. I will recommend this service to my friends. I am eager to review the performance of the equipment.

Sales rep Andrew ** is a solid rep in his field. His knowledge and expertise secured my vote to continue with Vivint even though I was let down by vivint and still am not happy with them. He is the only reason I'm currently with vivint. Take care of your reps, and promote them accordingly.

My Sales rep, Riley, was great with helping me get started with what I needed and explained everything very well. Pro Tech Tommie was amazing with setting everything up and installed. Tommie walked me through all of the functions and capabilities of the cameras and app. Both gentlemen were very friendly and helpful. Cameras that were installed are very clear and app is user friendly.

Vivint is transparent with their services, prices, and equipment. Customer service has been excellent and thorough. Installation was timely and technician was also thorough with explanations of use. Pricing and cost was clear and all fees disclosed freely. Contracts and agreements are sent immediately via email. Product quality is terrific. Images are clear.

I absolutely loved how nice Simon the insulator that installed my camera was very very professional and very nice. I highly appreciated him and his courtesy and teaching me how to do everything right it was very nice of him and I absolutely love the camera. It is such a good quality camera. I also would recommend Vivint to anybody that is willing to listen. I hope I can get more people connected with them. They’re absolutely wonderful and knowing that my house is protected from smoke and carbon monoxide is a big relief and knowing I have an alarm in my house works very well. Makes me a lot at ease, I couldn’t ask for a better company to have came and installed my system and their product. It’s amazing. Everyone should have one at their house. Thank you guys very much. I’m glad to be part of your family.

My installation technician Jason ** was super awesome!!!! Very friendly, very informative and extremely knowledgeable on the products! If I didn’t work for Primerica, I would send everyone I know to him! Best guy out there! So far I’m extremely happy with the ease and access to my cameras and super stoked for the peace of mind a home security system gives me. Never had one before and I am super excited to finally have one!

My first time wasn’t good because every rep I had came with different instructions and promos. Working with John the maintenance man always went above and beyond to help me and give me the best deals. He made sure I was very satisfied with how everything worked. He exceeded the expectations tremendously I would recommend him to anyone.

The guy that offer me the equipment was very polite and professional, he was so nice. He took the time to explain to me and my husband everything about the camaras and the plan and prices to see wich one can we afforit. He was so helpful and at the time they installed the cameras he came up here to the house to make sure that we don’t have any questions about it.

Daniel and Roger were the tech guys that installed my alarm system. They were both very courteous and knowledgeable with installation and the alarm system. They spent extra time with me to make sure I was comfortable with the alarm and doorbell. Thank you very much for your assistance. Jordan ** was so nice and explained everything when visiting with me to explain about Vivint and their products. When she could not answer a question, she reached out to her manager, Tyler for help to answer all my questions. Very helpful employees.