Vivint Reviews

Setup was done by a very competent Tech, who taught us how to armed & disarmed the system. This system is user friendly and visual per camera super clear. Support services are top notch. At and away from home we feel secure and protected.

I am very satisfied with the installation process. The technician was very professional and explained how to use the system in detail. Assisted in getting the application downloaded to our smart phones and explained how to see the cameras and set up the alarm. I will definitely recommend it to family and friends.

We had a home alarm installed. Tanner was our technician, he was extremely professional and knowledgeable. He took his time explaining how to use our new system. We are extremely pleased with the new cameras and features. I would definitely recommend.

Salesman that I had name Spencer was extremely helpful and allowed me to feel that I was and would feel more safer within our home,, The installer walked me thru all aspects and did an amazing job Also in helping me understand and feel safe.

Vivint installer was great and very helpful throughout the whole process of getting me to understand the system and getting it all set up on my phone and home. I couldn’t have asked for better. I will definitely be recommending this system to friends and family.

Very knowledgeable. Friendly. Polite. Efficient. Respectful. Helpful. A+ customer service! He was on time and communicated clearly before coming. He was on point and in time as well as cleanly. He was very considerate and kept it clean where he was working.

Installer was very polite and very good at explaining everything. Very professional. Job was done in a timely manner. Didn’t leave a mess. Also explained exactly what he was going to and how. He arrived on time and I was notified with plenty of time.

So I had my security system installed and went great. The installer was on time and very helpful answering all my questions and showing me how the system works. We walked through and went over the place of the motions and how the fire alarms work and made sure I was comfortable with everything before he left. Thank you for everything.

Inbound phone sales were friendly and efficient. Service tech was nice, communicative and qualified. Very happy with the transparency offered from Vivint. Overall the equipment seems to be running as expected.

Outstanding product at a fair price. Juan installed it in less than 2 hours and I couldn’t be happier with his service. Extremely knowledgeable with the system and showed me how to do everything. Would recommend to anyone. Camera quality is second to none and it’s extremely easy to use.

I was very pleased with the service that I received. I was also very pleased with the young man that installed it, and explained it to me. He also explained other options with outdoor cameras. He was very polite and professional, and again I was very pleased with the work that was performed, thank you.

I needed a security system and an affordable one. I am truly pleased with what was installed even though we added components as we went along. Everything was taken into consideration. One tech worked all day, 8+ hours methodically installing. I would highly recommend Vivint for home security.

Aaron was knowledgeable of the product and willing to provide me with the information that I needed. Unable to assess whether the hardware itself is an outstanding product, not enough time has passed by. I feel confident that the hardware will live up to my standards. My wife and I already feel safer.

I have no complaints with the security & peace of mind Vivint has given me. Installation was fast, neat and very well done. My agent was dedicated to giving me the best deal possible. The ease of use with the app greatly simplifies arming & disarming to the system. Highly recommend!

Everyone was very friendly, courteous, and professional. A very pleasant experience. Would highly recommend your company and people to friends and family. Couldn’t have had a better experience. Please pass this on to all that were involved with the process.

Rick spent the time to make sure we understood every aspect of the security system he installed. He was wonderful and I am so thankful he installed our system! We had originally scheduled for a week later but he had a cancellation and was able to come the very next day that I talked to him. I am so pleased that Se went with Vivint and look forward to many years of service with them.

The technician was very professional and informative. He answered all of my questions and was real nice about it. I would recommend him without any hesitation. He was very prompt with his arrival and install time. I was very pleased with how this entire experience turned out.

Aaron, Hassan, and Justin assisted me from start to finish. Just when I thought good csr were dead, they all pleasantly surprised me! They were all informative, communicative, and pleasant! It went so well I almost forgot how expensive this all is...

From first inquiry to completed installation took only about 24 hours. Your installer comes with all of the equipment needed and helps you make the best decision for your home security needs. After everything was installed I got a thorough walk through of how the system works and he made sure that everything was set up before he left. Great job!

Chevy was very knowledgeable and pleasant to deal with. I would keep her around if you are smart. Great personality and easy to get along with. Helped us understand how to run the system. Excellent asset to your company. Would recommend her any time.

Technician was very nice, helpful and did an awesome job. Would definitely recommend for my friends and family. Thank you for your help. My family loves our cameras and the security system. We are new to the rain. Kam and I are very excited, especially when we get packages delivered to our front door.

Tim was on time. He called me to advise me he was on his way. He took time to explain everything. He showed me step by step on my phone how everything works. His patience was very good with me because I am a senior.

Ricky did a great job in going over all the material that Vivint had to offer as well as all of the new equipment also he answered all of our questions. Some before we could even ask. Ricky is a great representative for the company, he really knows all the equipment.

The installer was great. Unfortunately I can't remember his name. However he was professional and helpful and did such a neat job and explained everything. He was a great representation for the company. We just purchased this house so we were nervous about drilling holes and all of that and he did such a clean job and cleaned up after himself. He even worked around my 15 month old daughter and 2 cats haha. Exceptional work and even a better person. It made me far more confident in my choice to be a customer of Vivint.

I am very pleased of the service I received today. Customer service and the Service Technician were absolutely great. Everything was precisely explained to me. The Technician showed us examples of what the system does l, how it records and how to view the video clips. I have no complaints. Service was excellent

Install and set up was super easy to learn. The technician was super friendly and personable. Easily answered all my questions. The wall panel is easy to learn and the app is a great addition. The chimes and sensors are super clear.

I had great customer service. The person I was speaking with explained everything to me and it was very helpful and understanding and I will recommend other people to visit. I can't wait for to review it. Hook it up and be safe and my own apartment for me and my children.

Daryl was amazing and super helpful. They helped me understand everything I needed to know about the system and gave me honest feedback on what exactly was needed for the best price. Ty, Vivint. Sales rep was equally as helpful and friendly. Those two people need a raise!

Love the tech. Couldn’t get any better. He makes me want to be a part of the Vivint family!! Everything seem easy and the setup is also easy to deal with. Hope everything continue to go well with the products.

Well my tech was very on point with everything. He explained everything to us and made sure we understood. I would give him 10 stars. Thanks for sending him to us. Great Job Plus his patience was what we need in this world.

Wires from the cameras were crooked and not securely attached to the wall. Also the L covers were not installed. I went out to Home Depot and bought them myself. For the price of the installation I feel that the installers should have done a better job.

Since the very beginning they gave me what I wanted and didn’t pressure me to buy anything. If I had a question they responded right away. The tech was very respectable, honest and I think hungry. I hope this company keeps people like these around even if it means giving them raises and bonuses.

They worked very quickly and quietly and answered every question I had. I love the alarm and camera quality and the customer service has me raving to neighbors about how amazing Vivint is! So friendly and polite, thank you so much Justin!

Fredy wanted to make sure that I knew every detail everything that he was doing in my home. I must say I had a great experience with Vivint. Thanks to Mr. Fredy **. I will be recommending Vivint and Fredy as the technician to all of my friends and family. *****/5 STARS FOR MY TECH! Thank you so so much!

I had the most professional installer. His name is Logan. I would like to give a very high recommendation for this young man. He was kind very personable and shows the love for his work and pride. There are not any words to describe the pleasure of meeting him.

The technician did a fabulous job. She was right on time. She cleaned up after herself. The install was quick and efficient. She made sure to put all my old equipment in a secure area. And she was pleasant. She showed me how to use my system and how to use it on my phone. She made sure that I understood everything before she left.

I’m a returning customer for a reason. The attention to detail from Alirio was second to none when it came to this install. Vivint always hits the mark and is always extremely professional. I’ll be taking them with me for my next move.

The service provided by this young man was thorough, conscientious and professional. We felt that he thoughtfully gave us the information that we needed to make the best decision for our needs. We are satisfied as was our friend who bought this service and referred us. We can wait to refer our friends and family.

We recently had Billy ** and his team install a long overdue security system. Billy and his team were incredible, quick, supportive, and kind! From consult to install, all questions and concerns were answered and we were treated like old friends! Will be recommending to friends and family!

The people who installed my equipment was amazing and extremely helpful! Would definitely recommend. Had answer to all my questions and left me his number if I come across anything else which is amazing in my opinion. Overall and amazing experience.

Our technician was really nice and friendly. He was very informative about all of his work. He was very professional and explained everything to us to make sure we were comfortable and happy with the service you provide. I will recommend 100%.

Service is at a business that may periodically change accountable officers. As the officers' change was informed consider a new service which causes billing as well as various other issues throughout your organization as well. Hoping an easier process of update/upgrade can be established.

I never have to wait on hold on the phone and the service technician was very helpful in explaining how my new system works. Everything was tested and a new security assessment was made. Now I’m very comfortable with all the features and functionality.

Ray and his helper were excellent. They explained everything in detail. Ended an excellent job! He went over the workings of the system in extreme detail and made sure I was comfortable before he left. I am very happy with the service I received today.

The technician was extremely professional, helpful and knowledgeable. This is by far the best installer I have ever worked with. He took the time to understand the location and the requirements presented for the business. We are truly grateful for his time.

Logan was an exceptional installer for us. It was a five star experience. Thank you for making everything so easy and aiming for excellence. Whatever you are paying him, double it please. We have Vivint in both of our homes now and are very happy with it.

Customer service was unmatched. They were super professional and friendly. They were knowledgeable about the product and made great suggestions. The tech was very thorough and patient. I had a ton of questions and they took their time to make sure I understood everything. I will definitely suggest Vivint to everyone I know!!

Very thorough customer service and gave clear, communicative instructions and detailed walk through of how to use the system. Very timely and also very friendly! Offered to help in future and be available for any additional questions that might come up, and gave demonstrations.

Tyler's friendliness and know-how was evident from the moment I opened my door. He was knowledgeable and got everything set up and running in no time. I appreciated his help! The system is easy to use and it was easy to set up other users on my account. I really like Vivint.

Very professional, the technician took his time to do everything the right way and also clean in the areas where he had to work. Very good communication, always answer every question that I had. Everything was great. Not complaints at all.

Julius's experience explaining how Vivint would benefit our home security made it easy to transition to their service. We appreciate the time, effort, and cost of implementing the system. Excellent job, Julius. Mike came over and was very diligent in installing the system. He walked us through what he provided before and after installing the security system. He covered the operating procedures for everyone's usage. Great job, Mike.

Both Charlie with marketing and Geno with install were very professional and displayed good customer service. The install took longer than expected due to some equipment issues. However, Geno was completely professional through the whole process and cleaned up workspace after.

Chaz was incredible. He walked me through everything and went above and beyond. The service is so user friendly and easy to use. The equipment is top of the line and just makes us feel so much more secure in our home.

George the installer was very curious and knowledgeable about the system being installed. He made sure I understood everything being done. I was very very happy with the George. I will be recommending your services to my friends and family.

Great techs! Annoyed I had to replace devices I already have and that there are no wireless cameras available. Pleased Vivint does offer other services that can be integrated. We are still in the process of install and troubleshooting. The paperwork process took a long time. Joe was very knowledgeable and informative. I’m very comfortable that he remain our lead contact.

Sales reps were friendly, courteous, explained everything, answered every question I asked. They did not push anything. I had to keep adding new stuff when they forgot to mention something and then mention it and I wanted it so they were not pushy. They did not force me to buy anything. They just were interested in making sure my home was safe and secure, That's why I changed from one brand to theirs and I'm very happy so far.

Ariel won my business! He was professional, knowledgeable, patient, and understanding. He got the installation set up immediately. The installation was done perfectly and efficiently. The technician was very thorough and cleaned up any mess made. The camera quality is superb.

Our install tech was awesome. He went above and beyond to take care of us. System is awesome and works great. He took the time to answer all of our questions and walked us through all the options the system provides.

Both the representative and the installer were very professional, fast, and thorough with everything. They walked into the house and started working right off the bat. Wasted no time and ensured that everything was either explained or demonstrated to our understanding before departure. Thank you.

You’re blessed to a young man in your employment. Very professional. Told me of other equipment and services. Took the time to make sure I knew how the devices worked. Your customer service team is best one of all I have ever used.

The tech was great, very knowledgeable and walked me through the whole process. Showed me how to use the system and was very professional. I would recommend Vivint to anyone looking for a security system for their home or business.

I was very pleased with the young man that came to my house to install Vivint alarm system. They were very pleasant. Very knowledgeable. Very funny. I would always recommend them to come back to my house and to anyone else that I know that would like to get it Vivint. They was also very patient. They was not leaving my home until everything was working properly which I really appreciate that.

My Vivint’s rep Otis was professional in confirming and implementing everything I requested for my home automation system. He helped me feel comfortable with the different features on my app, panel, and camera. I will continue to be an advocate for Vivint after today’s experience.

The installer let me know before he came and when he was close. He was on time and efficient with his installation. He was knowledgeable about set up and explaining the setup process. I will definitely recommend to others. Devices are clear, clean and crisp. I feel my family will be much safer and this was well worth it. We just need a Waco installer, so people won’t have to wake up so early to drive from Temple.

The equipment is grout breaking, better than other options that I had looked at. The technician, Ivan, was incredibly professional and personable. He made the entire installation quick and easy. He then gave us a tutorial of the app and panel which was very helpful. Would definitely recommend to a friend!

Jordan was outstanding!!! He knew what he was talking about and answered all of our questions. He is very polite, was on time, has great customer service, looked clean and professional. We are very pleased in having him help us with our cameras. He didn't do a good job he did a great job. Would recommend him to family and friends.

I was skeptical at first if the professional installer was going to leave me a mess of visible wires and bad service, but no. Installation was quick, easy and clean. Professional and courteous explanation of the system was excellent. Thank you for a good experience in the installation of my security system in my home.

I’m very impressed with the customer service. Extremely professional and did an amazing job of explaining everything. Very courteous and was very quick to reschedule an appointment when their tech didn’t have the proper drill bit. I love their camera system and the alarm monitoring.

The technician provided me with very prompt and very detailed service. I was pleased with the results, the timeliness, and the level of professionalism your technician displayed while working in my home. He took the time necessary to explain the operation of my alarm system to my 81 year old aunt who is technically challenged. She operated the alarm system with no problem. Thanks again for another great install.

Hands down the best experience. Ceaser was professional and went above and beyond to make sure we had all the right equipment, it was placed how I wanted it and made sure it made me and my family feel safe. I have never had a home security system and he walked me through everything and spent extra time answering all my questions and educating me on the system and how powerful it truly is. He was so knowledgeable on products too and was honest with what we really needed and did not. 10/10 would recommend Vivint and Ceaser our technician!

Security system. All done with care and accuracy. So far it’s just been a good experience. Thank you. I’m done writing now. Thanks again. Great job great product, I will recommend this to my friends and family. This is just right, Levi was great.

The ordering and the installation process was very smooth and very easy! Everyone was very helpful and I’m in love with the system already! I already feel safe and at ease with the products that were installed! Every representative I’ve come in contact with that works with Vivint has been very pleasant so thank you!

My experience so far has been very pleasant and great. Everything was explained to me by the reps and my tech Selvin was very informative and personable and had a very great attitude. I am very happy with my service and will definitely recommend this service to anyone I know in search of a security system. Job well done Selvin.

The installer did a great job installing. Was very friendly and professional. Ensured cameras was set up exactly where I wanted and ensured that I thoroughly understood everything in contract and steps. All of this was done quickly and smoothly. Words to describe him would be hustling, professional, friendly, quick worker.

Molly was my install tech and was a true pleasure to work with. She took the time to walk me through the operations of my system, both wall unit and mobile app. Molly was very knowledgeable with the devices and answered all of my questions.

Jess was very friendly, explained everything well, and answered all of our questions. His customer service was excellent. Kenneth was very friendly and knowledgeable with his technical skills, in showing and explaining how to use the devices and the app. He focused on ensuring we knew how everything worked. Amazing work. The overall service was excellent!

Brooke was very professional and informed on her product easy setup. Would recommend her company! I will feel very safe and at ease knowing that there is a monitoring presence with my home that I hope will deter any criminal activity.

Their customer service was fast and efficient. They were friendly and they explained everything about every question we asked. They were timely with their calls, and communicated well their customers. They were here the next day to install the equipment and the technician was vivid in explaining and showing us the use of the equipment. They were also quick to install the equipment as well.

We had an amazing experience with Vivint. Josh was amazing. His personality really made the installation process great and solidified that we made a great decision. Follow up three days later, which also helped with answering questions that I did have. Totally recommend!

Yes, Adan was great and explained everything and was very patient with the lack of internet service at my home. I found him very thorough and easy to work with. Though I was a little annoyed with the last minute notification that my panel was out of date delaying when I could get it started but Adan made it very easy for me.

The customer service is amazing! They helped me find an affordable plan that fits my needs quickly and effortlessly! My family and I will feel so much safer knowing we will be protected both day and night. Thank you Vivint!

Very thorough and explained everything to my husband and I. Technician treated my home with respect and cleaned up after himself. My husband was unhappy with previous company and was wanting some higher-quality cameras. So far the quality of the cameras has been excellent and we look forward to having our doorbell camera installed with Vivint equipment soon.

Appreciated the fast installation after signing the contract and many texts, emails, phone calls to be sure all was well. Each person involved responded to questions, was patient with our questions. Available by phone or text if we need assistance.

The installer was very professional and explained and showed me how to use the system. He answered all my questions. He took his time with me using the app. which could sometimes be a problem. I’m sorry I did not use their system earlier.

Miguel did a great job installing the new Vivint security system and explaining how it operates. He showed how all the features work, went through all the sensors needed, installed door bell camera and help link system with garage door opener.

I spoke with Hayden who helped me pick out my best package! He made sure I got the most bang for my buck at a good rate! He was extremely personable and made it extremely easy to understand how it all worked. Justin was great! He contacted me the day prior to confirm and even gave me a closer time to when he’d arrive. The day of, he contacted me to let me know he was on the way and how far he was. When he arrived he was very pleasant and knowledgeable. He worked expeditiously and made sure I had to best view with my cameras! I’m very pleased with the setup, price, and customer service of Vivint so far!

Not very clear on advertising. I was put off on installation because the face interview was unable to be done. Installer came out for nothing!! We also lost out on the Christmas special because of the pre interview.. Had we been notified…we could have done that interview when I was off the prior week!

The installer Mike was excellent. I am however a bit concerned as to why my monthly fee is considerably higher than that of a friend who has the security system with this same company. She has cameras, I have none. Her monthly fee is much less.

The installer was very good at explaining how the cameras should be positioned. He spent a lot of time at the property installing these cameras. A total of eight hours. He did this all on the zone with the help of my husband for the last probably four hours.

My experience that I had with the installation of the Vivint home security system was seamless. The service tech John was super nice, very knowledgeable and went above and beyond. He really made it a great experience. I look forward to using the system and all the features.

I am so pleased with the fast, professional service I've had with Vivint. They were very vigilant in getting everything right and how I wanted it. The service installer was amazing and so helpful, friendly and talented. He didn't leave until he was satisfied that everything was working as it should.

The system is easy to use and it works great! I had the outdoor camera, doorbell camera, and window and door sensors installed. There are many great features and the installation was easy. The cameras ability to distinguish between humans and everything else reduces the number of unnecessary notifications. Looking forward to using this product!

The technician is very professional and patient with all my questions. He did a wonderful job installing and explaining it to me. I thought I would see wires everywhere however they are very hard to see. Thank you for the peace of mind you gave me!

Brandon went above and beyond, very patient and answering all the questions that I have. He is an example of what customer service should it be. He listen to what I need and what my apartment complex want me to do and he did an excellent job.

Josh, the Vivint Tech, came to our home right as scheduled. He was simply amazing. We wanted to have this system reinstalled in a different location in our home. My father has dementia and we wanted to be able to know if he opened the doors and went outside without us knowing when he visits. The VIVINT system had already been installed in this new house we bought. Josh came in and introduced himself. We felt uncomfortable with the board being by the front door, so he moved it for us into the living room. He also change the batteries and gave us new passwords and reset it for our personal use. We could not hear the doorbell or the announcements where it was originally installed in the foyer. We had Josh install a keyless entry on the front door. He also left us a keyless entry for a bedroom door to be installed at a later date.

They were fast and very respectful of my time, and every respectful as well, very understanding of my situation and very knowledgeable about their product, any questions I asked were answered without a problem or doubt, I would recommend them to all my friends, and another thing I like about the conversation was I can build up the system that I had choosing.

The Tech (Dillan) did a great job setting up everything and had helped me a lot to understand the dos and don'ts and I really felt comfortable when explaining it. He was very friendly and funny. Very pleased with his service.

From start to completion I have been very satisfied. The Salesman who explained the pricing options was very thorough in answering any questions. The installation technician was very knowledgeable, understanding and patient regarding my questions. He told me to contact him at any time if I needed any assistance or was unsure of anything concerning arming, disarming or any feature of the system. He said he would be back at my convenience (if possible) to give me the confidence to use all of the service available in the system. For an “elderly “ customer (83) often "technical issues" can seem overwhelming but he was so kind and patient explaining everything. I would never hesitate recommending Vivint Security System to anyone seeking a secure environment…especially an elderly person living alone.

Keron Was great. He explained everything and helped us set everything up. He even helped with our phone setup. Not only did he take his time with me but then did it again when my husband came home. Great experience.

The experience with Vivint was amazing and the technician was as well. Total experience was a 10+. From the beginning to the end was a pleasure. I feel safe in my home! I can’t wait to refer the company to family and friends.

Excellent job from the 2 installers today - Joel and Miguel - They solved any issue on the go..! It took longer than expected but they did things right. Thank you taking the time and for an outstanding service that sets Vivint apart!..

The technician that installed the system was great and very knowledgeable. I would recommend Vivint to others. We are planning to install it in our home in the near future. The system is very easy to use. Vivint will definitely get our business again.

Joe was very helpful and answered every concern I had. The install ran longer than expected due to some technical difficulties but I didn’t mind at all since service was excellent. He wasn’t pushy and listened to what I was wanting in a system.

HIGHLY RECOMMEND! Sales representative (Jacob) and installation tech (Michael) were great! I received a lot of equipment for a good price. I was referred by a family member, and definitely do not regret!!!! By far, I feel Vivint is the best! C

Your disclosure in fine print should be part of the onboard process when you are speaking with customer service. The installation time-frame should also be discussed before the appointment. I was not happy the tech has to come back on day two to complete the install.

Lance did an excellent job on showing us the unit and how it worked. 10 star service all the way. Great attitude I think. He deserves a raise. He showed us step by step how to work it. He was awesome.

Clark ** did a great job. He is professional and super nice! He installed all the equipment with ease, and walked us through how to use everything, he was very thorough. My husband and myself would definitely recommend Vivint to friends and family.

Brandon was a lot of help and explained everything, we forgot to put 24 monitoring and he had explained that part and luckily when he mentioned it we were able to add it on. Our system was also put together in good time!

I am beyond satisfied with the service I received from my tech. From the first minute arriving on site to the last he was very professional and walked me through the process. I recommend the service for anyone needing a high quality security service.

Matt was a joy to work with. He installed our system and clearly explained how it worked. He was able to get his work done despite the craziness of moving day. The system is very user friendly and gave me immediate peace of mind in our new home. Looking forward to a long relationship with Vivint!

LOVED LOVED LOVED Chad ** our sales/technician. What a gem. He understood our needs and took care of them immediately, and had us completely installed the same day, As for the "sales department" I was really shocked that they promote their "sales team" to steal other employee's clients. Chad and I had our appointment on the books for WEEKS. I get a call from Rich 2 days before my appointment, calling to make my "installation" appointment. I said, "How can you make an installation appt, without knowing my needs and what equipment we will need." Then he was adamant about making the appointment one day earlier, I said, "Sure, let's get it done sooner." 30 minutes later I get a text from Chad confirming our appointment, he didn't know who Rich was, nor did he want our appt changed. I said, "Don't worry, I will see you on Friday as planned."

Great transition from sales to implementing security system. T was an amazing transfer and I am thoroughly satisfied. I was completely and always informed of next steps.. My installer was both knowledgeable and very expert and his install keeping me informed of the next steps!

They were very helpful in answering all my questions and were pleasant to speak to. They were professional and let me decide on things without pressuring me to choose a selection. They were also able to go through my package since it had been a few months. Overall they were professional and very helpful. I was satisfied with the work and end product.

The installer was on time, very friendly and knowledgeable. After we advised him of where we want the new equipment installed, Mr. Michael ** agreed of the areas we wanted placed. If I had to rate him from 1-10, 10 being the best I would give him a 10.

Installation of security system today and Justin and Ryan were efficient, very nice, answered all questions, very thorough, polite and proper!! They were awesome!! Very impressed with the alarm system and both techs! Excited about the system and will feel very safe in my new home! Thank you!

Technician was prompt and courteous. He arrived only a few minutes after 8 am and kept me updated throughout the installation process. Post installation he cleaned up and left my home in the manner it was found. He showed me how to use my new system and answered all my questions. Overall, the experience/process was simple.

Daughter living in League City TX needed to replace her security cameras. Rep reached out to her, offered her supposedly a deal credit too low so told her she needed a co-signer. Said I would help. Did all paperwork & come to find out after all said & done Vivint did it all under my name. Joey said Vivint would remove old cameras but lied again. Quoted one price & ended double price.

I spoke the one of the representative about someone trying to kick my back door in while I slept and he hook me up with a nice package deal. Wish I knew his name but he was so helpful. Honestly I feel that my home and family finally will be in good hands. Thank you Vivint!!

I paid almost 200 on December 30th being told I had 30 days to try out the system and my other two cameras would be able to be installed after if I wanted to continue with service. I still have yet to receive any confirmation of my order being filled or shipped.

Had an easy and pain free switch from the old users to us today! Would definitely recommend! They checked all of the equipment and fixed what wasn’t working. Offered to replace the non working devices as well as gave recommendations.

I couldn't get the mobile segment going because I don't have wifi in this area yet. I was told I would have to call back to set this portion up once wifi is available to me. I do like the arm/disarm, lock/unlock, nest, and surround camera features.

I used Vivint back in 2018/2019 when I was living in Georgia and loved it then. I had them come back out to reinstall yesterday and all I can say is I love the new updates. We were planning to get a flood light for our front, luckily for me they had the option of a floodlight camera. Which we absolutely love! Rome installed everything and he was awesome. He walked us through everything and he was just awesome overall. I’m really happy with everything Rome did for my family and I!

The installer was awesome and knowledgeable on the devices that was installed. He explained to me how to use the devices and services in an easy manner. I highly recommend Vivint for anyone looking for a new security system or to replace your existing one!

The phone introduction was very thorough and easy to follow. The associate who called me was easy to follow and it was easy to follow her instructions. The system seems to be easy to operate and makes the operating of the system very easy. I think I will like this system very much.

Awesome customer service. Extremely helpful. Answered all of our questions. Explained all the bells and whistles. Did the installation in a timely manner. Carefully drilled and cleaned up behind himself. Thank you for your patience. Thank you. Thank youuuu!!!

I was very pleased with Josseph, he was very thorough in explaining what, where, and why I needed certain equipment. He was very honest and explained the pricing to me and answered any questions I had. He was very polite and arrived on time within the arrival window. He went above and beyond my expectations! He installed everything we needed with ease and everything looks great and functions perfectly! I 100% recommend Vivint for your home security needs! Thank you Josseph for making me feel at ease with my decision to have y’all as my security! We really appreciate it! We are in love with our new system!

Installation was good but salespersons were very pushy and not clear as to why they kept pushing to sign agreement. Afterwards after things cleared I moved forward in getting equipment installed. So for now will see if it works as it says. Installation was great and informative.

Jeremy is a knowledgeable employee and customer of Vivint and he was able to relate to my individual experience to ensure I received the best products. LJ was also very kind and helpful with setting up the equipment. You have a great team of employees and that speaks volumes to a company's value and reputation! I look forward to seeing how your products improve my environment.

Thank you to Lacy, who, on 05 Jan 2023, set up an appointment to have an on-site technician come to our home on 06 Jan 2023. Brandon ** arrived at scheduled time and did an Excellent job in restarting and repairing our Home Vivint system. 5 Stars!

My installer Ricky was awesome and knowledgeable. Very honest and professional which I look for and appreciate. He educated me on the system’s tips and tricks which seem very user friendly and I can’t wait to leave and activate it.

The installation of our new alarm system was easy and the installer was good about what he was going to do. He removed the previous system which we’ve had for 12 years which was good until they were bought out by another company. I won’t say their name but I will not recommend them to anyone.

From start to finish, Vivint has provided great service. They got me set up with what I needed, called to make sure everything was good to go for the install, and the Tech got ahold of me to see if they could do the install early. Thanks for squeezing me in and making sure it got done.

Excellent service from the call center to the installation process! Couldn’t be more pleased with the service I have received thus far. Alex was exceptional. I would highly recommend Vivint to a friend or colleague.

Fabulous experience with both customer service and the installation professional, Aaron and Tyler, respectively. Key panel interface, and app very intuitive. The service options were explained in great detail, as were the components offered as options. I highly recommend Vivint.

Alex arrived on time and explained everything that would be done. He was willing to take input from me on my thoughts regarding the installation and we agreed on how to proceed. He took the time to explain the operation of the system to both my wife and I till we fully understood how to operate the system. It was a pleasure to have him as our installer.

Install went smoothly. Installer knew what he was doing. He helped us understand how to use the app and the system. Know all we have to do is get use to having an alarm system again. Hopefully, we won’t set off the alarm too many times.

Vivint has quality alarm equipment and skilled knowledgeable technicians. My technician, Aaron, walked through every step of the alarm system with me to ensure I had a comprehensive home automation system I was satisfied with. He installed everything efficiently and without any concerns from me. I'm happy with my system so far and have a peace of mind using it while I'm at work or out of town.

Great, friendly, professional service, I would recommend to friends & family. Easy to set up. Very flexible with time frames to come out. The system is easy to use and also comes with mobile. My technician explained everything. He needs a raise for the great service.

Installer was on time and highly professional. My system had been installed by a previous owner and had some missing sensors. The technician was able to quickly identify and rectify the existing issues with the system. He was knowledgeable about the system and quickly completed his work

The techs who came to my house helped me tremendously, they explained the process and how to use my equipment very easily, I truly enjoyed the experience. I feel safe in my home more than ever, I would definitely recommend Vivint and the techs to everyone I can.

The technician was on time which was slated for the hours of 12p-4p. Upon entering my home to the end, Abdul ** was very open about what needed to be done. He explained in detail all paperwork and the process of what would take place during the install. He was very kind, patient and showed courtesy in his approach to the job ensuring that he took care in the appearance of the equipment placement. He consulted me every step of the way. He is such a phenomenal human being. He is truly an asset to this company.

I was so pleased with the professionalism of the technician. He was pleasantly kind and attentive. I understood everything he was telling me, and he answered every question I had. He explained everything and also gave a great tutorial of everything

The tech Sam was very thorough explaining everything to us and the different options for the cameras. He also worked with us about the placement of the equipment. After the installation, he worked with us on the monitor and helped/explained the set up.

My experience today with my Vivint specialist was phenomenal, I would recommend him at any time to friends and family. Customer service has fallen through the cracks in recent years unfortunately, my experience today gave me hope that all is not lost. Keep up the good work.

The tech Mr. ** did a fantastic job, Our consultant Sean ** was wonderful. The equipment so far is great. I started using the system right away. Easy to use. Will definitely recommend Vivint to a friend or anyone looking for a great alarm system.

The customer experience with Vivint was great from sales to installation. The sales rep, Warith was very knowledgeable, professional, detailed and patient. He took the time to answer each of my question and provided clarification where needed. I was kept abreast of the entire process through phone calls, text and email every step of the way. The installers Jason and Jimmy were awesome. They accommodated me from miles away by making video calls to show me the layout of the system and how it works. They even took the time to do a walk through to make sure all windows and doors were locked before leaving. I am hoping that the equipment will work as promised and that the customer service will continue to be great.

Audrey was very knowledgeable. Our installation was done in a lot less time than expected. I was able to go run errands right after. I highly recommend Vivint to anyone looking for affordable home security service and excellent customer service.

Brooke was extremely courteous, knowledgeable, and helpful throughout system activation process. She talked me through each step and also. Went through all system features. The entire process went smoothly and was relatively easy to navigate through entire activation processes. System is running and doorbell video is quite good.

Jon my rep was amazing. Very thorough. He also made it very comfortable and easy to talk to.. Thank you for the great opportunity to be a part of this experience and keeping my family safe. More peace of mind. He followed up with me on my order. Thank you again.

Appreciate the communication and ease of setting things up. The installer was thorough and neat, and discussed other available services when asked. He was also very honest about what would be helpful in what we were looking for. The app and interface seem easy to use as well. Highly recommend!

Tyrone was very helpful and was a pleasure to talk to. Great technician A+. He arrived earlier than expected, walked me through everything and showed me how to work the system. He was clear and easy to understand. Overall, just a fantastic job.

MJ the Vivint tech guy exceeded our expectations. MJ was meticulous in his work as well as patient with his teaching and instructions. I would highly recommend MJ. The Vivint security system also appears to be user friendly. A+ experience! Vivint is lucky to have such an asset in MJ.

Ronnie did a great job. Explained what he was doing and offered advice on how to better protect our space. Explained how the system worked and walked us thru our phone app. Everything worked correctly. Very satisfied with his visit. The system covers all of our needs and we feel very comfortable with Vivint.

When setting up for a move on New Year's, we were referred to Vivint from Georgia Electric, not expecting to walk away with anything other than the free doorbell camera, we were still interested. Alex immediately peaked our interest with an outgoing personality and knowledge of the product. She helped us find the perfect package for our home at a more than reasonable price. 10/10 for Alex and Vivint as a whole.

The tech was amazing. Very knowledgeable and helped me get set up with your insurance. He was professional and friendly. He made sure I knew how to use the system as well. He also installed quickly and effectively. Would highly recommend.

Doesn't exist. Not to mention, EXTREMELY expensive! It took about 5 hours to install. Felt pressured into installation as soon as I signed agreement. I feel taken advantage of, stuck w/ exorbitant bill. Never again. Not happy at all. Do not recommend this company.

I recently purchased home and needed to update security system, technician arrived on time and did an outstanding job. He made sure all my questions/concerns were answered before he left. Explained the cancellation policy in full before leaving. Made sure system was up and running.

We had an alarm system installed to replace a system we had for over 20 years and not one time was it service by the former company. Right now we have complete peace knowing that we are secure spiritually and physically.

I called VIVINT to upgrade my parents existing system. The sales person wrote the ticket for a new system in my name (I dont live there) to capture the commissions. The installer (great guy) was booked for 3 hours and it took him 6 hours due to sales not capturing the migration of our existing system over to the new system. He was harassed by his office and by following customers which he handled with class. Now the system has partial cloud based backup with older cameras not on the cloud. The sales person did a terrible job of assessing my needs, advising me accurately, and selling me what I wanted versus what he/she wanted to sell me (commission).

Justin did a great job in explaining everything thoroughly. Gives me a piece of mind knowing my family will feel safe. All the equipment and the application are very easy to understand and use. Will definitely be recommending our family members. Thank you so much!

I had had Vivint in the past at my other house and when my current contract ran out from a different company I could not wait to get back to them! Very pleased with them and John the installer was very thorough and professional. He made sure to give us a complete walkthrough of the system and how it works. I would not hesitate to recommend them to anyone.

Ivan was outstanding. Great demeanor. Interested in what worked for me and not just installing and getting done. Patient with the process even as I threw in changes. I would recommend Vivint to a friend. Thank you for the great experience.

We are so impressed with the system itself as well as our technician. We feel so secure in our new home and are already planning on adding more equipment in the future when we renovate. We will definitely be recommending to friends and family!

Our installation tech was very nice and helpful. He thoroughly explained everything he was doing and how it worked. I appreciated he wore a mask but I mentioned he didn’t have to wear it. The gentleman had an answer for every question I had and more. He worked fast and left no mess. The install was flawless and the gentleman that did my install deserve a raise for the work he provided here today. Could not have asked for a better tech and company.

I was not home during the install but the technician kept me in the loop and introduced me to and thru the system remotely from work. I was connected to the app system and shown how to control all the functions and my wife was well educated by the technician onsite. I’m excited to get familiar with my new system.

Jeff was very professional and explained the system well. He made the camera and doorbell look like they have always been there. My wife and I are very satisfied with his knowledge of the system and willingness to answer our questions.

Great job!! On time, patient and answered all my questions. We added additional items to the install with no problems and it was still completed in the original time frame. I am looking forward to learning the system and having new security for our home!

Dillan was great and knowledgeable about the Vivint products! He was very polite and quick at the installation, but made sure things were hooked up and working correctly! I will recommend to any friend who is looking for home security!

Brandon ** was awesome! He was so friendly and efficient. He went above and beyond to make sure I felt comfortable and understood how everything works. I would 10/10 do business with him again! Thank you for your awesome customer service!

This company has been the most stressful experience ever. Avoid it at all costs. I bought a full home security system, paid it off in full, only to have the equipment be faulty and have to deal with terrible customer service and cancellation refusals. I have a full camera system, but I would notice that the front camera would not be picking up people approaching and leaving packages at my door. It would, however, pick up every person walking by my house down the sidewalk, just would decide to not pick up the ones actually approaching my door 1/3 of the time. I complained multiple times, only to have them do a camera reset each time.

Very professional, trusty, well mannered. He explained every questions and answer them clearly, definitively a good decision I made. Now I feel a lot better cause of the Vivint Security. Thank you, for the information that I needed to make this purchase.

The entire process from beginning to end was a pleasurable one. Very thorough and knowledgeable technician. Install was a breeze and we never felt pressured to buy anything extra. Great value compared to other providers, with all the features we wanted and needed.

My experience was very excellent and very professional.. The agent broke everything down that I had questions about.. Can’t wait to see the system and give it a shot.. Will refer friends and family.. Thanks for the opportunity to become a part of the Vivint family and look forward to being able to have a peace of mind.

Called Vivint yesterday and 24 hrs later I have my system installed and running. Very quick and efficient setup process. Excellent technician. He went over everything and I didn’t have to worry about self install. Went over app and features thoroughly.

The sales representative & installation technician were professional & friendly. The technician was timely, worked clean, answered questions and made suggestions about what is best for the security of our property. He didn’t try to oversell what we needed and we actually ended up spending less money than we had anticipated.

Greg was on time very professional, explain everything about the system since I was upset because the salesperson give a wrong price for same equipment and never talk me about the $1200 down payment. But very impressed with the company technologies. Definitely I will recommend.

Tech and customer service representative were very helpful and polite. I was able to get a appointment the same week. The tech showed up on time and finished in a timely manner. He cleaned up all trash and vacuum up the dust.

My Technician was nothing short of Amazing. He contacted me one day prior to my Installation Date to Confirm my Availability/Options to Reschedule (if needed). My Technician arrived Promptly and was very Courteous and Professional. During the Installation Process my Technician Verified that I was Pleased with each Camera Placement to include Viewing Angles. After all the Installations were Completed, my Technician Trained me and Tested my Knowledge on the Mobile App and Home Control Panel. My Technician Ensured that I was Very Comfortable with the User Interface prior to his Departure. This was the best Home Security Service I have Ever Received.

Michael excited the our expectations. He provided a detailed explanations on the installation he provided today and answered all our questions. Michael walked me through the app to identify the importance of each feature. He was friendly and offered recommendations to the surrounding area. Would highly recommend this service to a friend.

Abdul was very helpful and detailed on the services being installed. He explained everything and made me comfortable with my purchase. So far I am satisfied with my services and would refer a friend. Abdul is very professional and was able to add additional devices while he was there without a hassle.

The technician was very knowledgeable, and explained every function of my new system. He set me up on my phone very easily and we ran a few tests to see how everything connects and works now. I am really pleased with how this went.

Installation fast and clean. Joey ** was very courteous and friendly. He explained the install process and status of how it was going. Adjustments to angles of view for each individual camera was made to my approval. Area was vacuumed and all trash disposed of properly.

Technician John ** was amazing! He was very knowledgeable and helped me through the system with ease! I will be referencing more people to him and Andrea! They made the process easy for me to understand and grasp. I could not be more happy. It was a clean install and easy process.

Was very respectful and helpful when we had questions. Did a nice job installing the equipment and didn’t leave a mess. Everything is working as it should. The biggest thing for me is great customer service. I was pleased by his work.

Ryan installed our new system and provided excellent instruction and answered all of our questions. Very professional and helpful, explained everything from billing to how and where he was installing our new Vivint equipment. Thanks for a great experience. Looking forward to a good and reliable experience going forward

I am very pleased with your service, the technician was polite, knowledgeable, and very professional! I am sure I will enjoy using your service. If I have any questions I will be sure to call, thank you for your patience and time...

Strong communication between staff and client. Proactive, answered questions honestly and gave examples of situations where I had concerns. Staff was very engaging and professional. Purchase and installation was done expeditiously. Follow up was very efficient. Highly satisfied and recommend highly.

This system is exactly what we were looking for. Thank you so much for your prompt and thoughtful install. We appreciate you coming out in the extreme cold temperatures, answering all of our questions and helping us with all of our home monitoring needs.

Anthony was very kind and knowledgeable. He answered whatever questions we had with ease. He got the job done in a very very fast and efficient way. Anthony makes me really glad that I chose to get Vivint for my home security system!

Very professional, very secure, and they have door locks that go with the system so you can arm/disarm, lock doors from your phone. It doesn't run off of wifi which makes you more secure and nobody can hack into your system.

Arrived on time and did a great job with all my requests. I added onto my scope of work and very accommodating. I would recommend. Impressed with the newest technology and easy to use security system. Tutorial was easy to understand and step by step instructions appreciated.

We received top-notch service from sales to installation. Every detail was planned and executed smoothly. The final product is sophisticated but easy to use. I recommend Vivint highly. If sales and installation are so excellent, we eagerly expect to receive the same level of serve during monitoring and billing.

The security system works great and Ryan, the installation tech did a great job of installing and explaining the system clearly. He made sure everything was ready and rolling good and patiently answered all questions. Overall, great product and good customer experience.

Was a little nervous about my install being the first time of such installation. Michelle was very friendly and fast with installing my hub, doorbell camera and sensors. I highly recommend Vivint with their support and installation of my smart home.

We were completely satisfied with the installation from our technician. The salesman was friendly, however certain things he did lie about. My main question to him was is there a lag in the camera footage when pulling it up on the app? He flat-out said no. I told him that was my dissatisfaction with my prior system, and he assured me that there was no lag in what was currently happening and from what we are seeing and hearing on the cameras. There is a lag. We just also asked a simple question as far as how long the installation takes? He flat-out said 30 minutes.

Sadly I got broken into on Sunday 1 am. I didn’t feel safe anymore in my home. But in just 2 days, I had my system put on and ready to go! Awesome experience! Friendly staff all around, my only regret is not getting this sooner!

The entire process of getting my security system installed was seamless. The technician that came out was personable and efficient. He had my system up and running in no time. He went over everything and explained all the paperwork and how to operate my system. Thanks again.

Installation was ok, tech could have been more careful. Not all prices were explained completely but once it was I understood. System is nice. I like it so far. Works better than the ADT system I replaced and ring system I replaced.

I got rid of ADT because of poor service and unreliable product. Vivint has been outstanding in all areas and understood what I expected. I now feel safe in my house! The initial contact was excellent and knowledgeable, and the installers were courteous and made sure they met my needs. I highly recommend Vivint.

We were last customer of the night. He was late due to helping new tech. Still courteous, friendly, and professional. Was here until after 7:30pm just to educate and assist my wife and I on the use of the system.