Vivint Reviews

So I really wasn't having the best day yesterday and I was having a self mental day and Jordan came knocking on my door and I saw he was wearing a Vivint hat and I was like well I was gonna switch to vivint anyway so come on in and he had the best customer service, they were very affordable and working with my budget. I got a really good deal on the equipment plus the service fees and I'm very happy with my overall experience. Jordan was the one that offered me the services and Jeremy was the one that installed and was the tech. They both both did a phenomenal job. Even my dog Cooper had a good time and was spoiled by Jeremy and Jordan. lol

We were able to have a conversation with the sales manager, ask all questions, and get an installation within the same afternoon. Also, the entire package was what sold us. Not only the security, but the thermostats, garage door, and front door keypad as well. The convenience of having everything in one place gives us a huge amount of comfort for our entire family.

Our technician, Justus, was very professional in explaining his role with the company and why he was here. He was very knowledgeable about the equipment and made sure that we understood how the equipment works asking if we had any questions as he went over each section. He then allowed us time to actually perform each task.

Troy was very through with explaining everything we needed to know about our security system, and was very professional in all aspects. He also explained the perimeters of the cameras, and asked what we wanted to see instead of just placing them where we thought we wanted them. Definitely would recommend his services, give this man a raise.

Mr. Jorge ** came to help me with the alarm setup. He is truly a professional. He answered all my questions and request, he is a very knowledgeable, service oriented, and courteous young man. If all the technicians are with the same level of good service attitude of course I will recommend Vivint. Mr. ** deserves a raise!

Thank you Cody and Greg for the great and thorough service! Great experience! Cody was very efficient and disclosed everything. He was patient and is a great sales person. Greg came through immediately after and setup the equipment. Great team and happy I actually went through with it. Thank you! We appreciate the great service.

Still on first day so not much to speak of yet. Was impressed with the flood light camera that follows. Pricey product but looks impressive overall. Seems simple enough to use although the tech kept having issues with our cameras going down. Negatives - very hard sales pitch. Took a lot of time as well. Also, they wanted to install at 11 pm (I’m guessing before you have buyer’s remorse). Overall install took 4 hours!

The technician that installed my system was professional, knowledgeable, and very efficient at his job. He did not leave any questions unanswered, and he made sure that I fully understood the system and was comfortable before he left my house. He was very polite and personable it was a pleasure having him as my technician.

I have been stressed out because I had a Ring security system and ADT cameras already installed when I purchased my home but none of it worked and even the warranty guy came out and couldn’t get it up and running. Vivint swooped in and saved the day! Now my home is secured and all my cameras are functioning properly so I feel safe in my new home. The camera quality is top notch and the system is very user friendly! I highly recommend Vivint. Kyle and his team are the best!

The team was professional, knowledgeable, helpful and accommodating. Would recommend them to someone else looking for a security system. They showed up on time and within the install window. They were friendly, problem solved well, were flexible, and offered different options with no pressure. They used foot booties which was considerate.

The installer did a great job and he was fast. He easily showed me how to use the system, everything was quick and simple. He explained how each piece of equipment was used, and he helped me set up my account with ease. I would highly recommend Vivint to anyone that is interested in a home security system.

Lorraine was amazing and very thorough. She was so informative and followed through with everything she said. She took her time with us and explained all our options. The techs were also amazing and very efficient. They knew exactly what to do. We were in a time crunch and they all came together to get the job done. They were all a pleasure to work with!

I was contacted first by two young gentlemen who were very courteous and professional in their role as salespeople. Malik returned the next day as agreed, and signed me up for the system. The next contact was with the installer. Manny was extremely helpful, personable and efficient with his job. He worked tirelessly to work through his responsibilities, and returned early the next morning to complete the job.

Great service so far! Representative came by at time that was best for us which worked out awesome! Really fast install and explained everything we needed to know! Truly recommend!! Amazing service! We feel like the prices are perfect for the service we will be receiving. Truly appreciate all the answered questions we had.

My Technician was awesome. He showed me the equipment would work in so many ways! He even went out his way to help me with my motion trash can that I didn’t know how to work!!! The company needs more employees like him. He truly goes above and beyond for the customers!!!!

Zak was a super pleasant guy, great install and worked with me on where I wanted stuff installed. He stayed late until the job was done. He was able to find the best areas to install cameras with the least amount intrusion. He had a great attitude, we even gave him some pizza for his hard work.

Yes the service application and installation service process was made easier by Nick & Conner. Nick was especially kind and gracious as he assisted me with the online application process. Conner was polite and went about the installation process in a quiet and professional manner. I appreciated the same day service of initial appointment and the installing. At the end of the day, it brought a sense of peace and security. Thank you!

I had the amazing experience from the sales rep Nigel to the technician Jonathan. This was was seamless process. I signed up with Nigel and within the hour Jonathan showed up. He was very informative about what the process was going to look like and kept me in the loop the entire time. Once the install was completed he walked me through all the features and how to use the app! Great installer overall and I'm very appreciative to have him!

The system is everything I wanted and more. Marco was very informative, Fred explained everything I need to know about my system, and Ramon helped resolve an unexpected issue. The system works very well. Shop smart. Shop S-Mart! Thank you, Vivint.

I was able to remove 4 different apps from my phone as the new system incorporates all existing and new equipment! Thank you Joshua! Very professional and clean. My wife and I travel quite a bit. This will definitely put us at ease as we travel the world!!! God bless.

Love my new security system, they installed everything that same day. Definitely worth the price they charge. I love that the lights on the camera are extremely bright and the fact that you get a 180-degree view from any camera.

I recently switched to Vivint security and I have been extremely disappointed with their service. The equipment is subpar, with the smoke detector constantly beeping due to battery issues and other equipment breaking easily. The app is outdated and unreliable, often failing to load the camera feed when someone is at our door. This is a major security concern, especially for those who use Airbnb or have frequent visitors.

My sales representative, Malik went over and beyond the call of duty to ensure that I was taken care of. I give him a 10. The installer was nice also. He let me know that installing the equipment takes a long time and asked me to be patient with him. He finally finished installing the equipment and gave me instructions on how to use it.

Stan was awesome. Very transparent and honest. Didn't try to oversell. Was willing to answer call after his work hours. Installer was friendly. Was willing to call supervisor to answer a tech question for me. I will recommend this service to others.

Excellent job. They did a quick and easy install. Fast and painless. From getting sign up to taking to the person to installing the system. Will recommend to other people. God bless this system and god bless America. Cameras, thermostat, doorbell, it’s everything I was looking for and more. My congrats on having a great and flawless system

Extremely dissatisfied with the service and customer service. I am also disappointed that the sales representative Alyson was dishonest. I had issues with the system from setup and she stated troubleshooting and if I was still dissatisfied that I could cancel. I went through the steps of ca cancelation and was told my cancelation was unsuccessful. I do not recommend this company for anything.

The installer was able to arrive before the scheduled appointment. He was very courteous and efficient with the installation of the hardware. Following the installation he thoroughly explained the operation of the system, including the system panel as well as the phone app. I was completely happy with total installation and explanation experience.

The technician, Travis, was very professional and helpful and did a great job of listening to what I wanted and doing the installation accordingly. He effectively showed me how to use the system and made sure we understood everything we needed to know. Travis was very knowledgeable about the system and offered friendly service.

I don’t understand why we were billed before installation, then again charged credit card when installer arrived. Installation went flawlessly. The installer understood the layout and advised best location of cameras. He was very helpful, knowledgeable, professional and courteous. I threw away the old system’s signage and key pads and doorbell this morning.

They were here past Midnight setting it up. I didn't understand all of what they were saying and they didn't show us a lot. Nick ** gets a 5 star review. He came back to check how everything was going and explained everything to us. He was very helpful as we were ready to cancel everything. So Nick saved your business.

My experience was better than expected. The men that sold me the service & who did my install I appreciate the great quality of professionalism & quality of work I received. Thank you all for that experience. I love my equipment & it’s super easy to view & control. A must buy for all households. I’m super happy.

Nic with sales was awesome and so was install. They made sure I had everything I needed, taught me the system, and even came back out to move a camera up a few inches because I was not satisfied with the first view. They have been very accommodating in also adding a door keypad after everything was done.

I have cameras that three technicians confirmed will not work properly even after replacing. There is a service charge each time they come out. The more things don't work, the more money they make. I could not speak to a manager. The techs who come out are friendly and knowledgeable but they have no authority to make decisions. The only option is to speak to customer support and listen to scripted responses while they try to upsell you; part of the script. The app only works as long as you pay for monitoring. Most customers probably do not realize that until after they sign up.

Taylor was extremely helpful and patient explaining what I needed to know. Professional yet personable, he spent whatever time needed until I understood the options. It was a pleasure having him being patient with me. He promised to follow up the next day, visiting not just calling, instead of leaving me abandoned after the sale. The technician was very experienced, friendly, and helpful and asked me if I understood, lots of patience from both employees. The very best.

The Vivint Sales Rep and Technician were extremely knowledgeable and helpful. All of my questions were answered, and I felt confident in the years of experience and understanding of the products that were being sold to me by salesperson. The examples provided made it clear that these products were above competitors. And I felt that my needs were understood and met with a fair package. Installation was quick and efficient, and in addition everyone I dealt with was extremely friendly and accommodating.

I have/had ADT. A young man stopped by yesterday evening and he was from Vivint. My son lives next door and he has Vivint. We love his system. When the representative told us they would buy out our contract we jumped on it. The tech came today got everything installed and we are thrilled. Super nice young people and very considerate. I would recommend this company highly. We have more security for $10 month more than ADT.

Nick, the service tech, did a great job, making sure that all my needs were met! He was patient when I was working on getting my WiFi set up since I had just moved and hadn’t had the opportunity to yet. He took his time and made sure that everything was done correctly. I greatly appreciated it!!

We cancelled our subscription with Vivint over a year ago due to moving out of state, to this day I am still getting bills from Vivint on a monthly basis. I’ve had to sit on the phone for over an hour each time fighting to get them to refund my money for a service I no longer have. I would not recommend Vivint to anyone.

Diego, our installer, was on time and communicated effectively and frequently regarding the service's time of arrival and what I could expect. He was very patient and explained everything in detail. I would definitely recommend him if you need assistance with a home security system. Jeff my online contact to facilitated everything was very kind. Pleasant. Contacted me multiple times to make sure all of my needs were being met.

Great service and friendly customer service. I was pleased with how fast they were able to reconnect my alarm system. The sale man was very nice and friendly. Everything he said he did. No hidden fees. I’m fully satisfied. I would recommend any of my friends to get their alarm system with Vivint. Thank you Vivint.

Roden was a fantastic help with the installation of our security system. He was quick, professional, friendly and made things easy to understand. Could not ask for a better experience! Will absolutely recommend him and this company in the future. He’s great. Feel safe. Everything’s amazing.

Technician, Jose, was outstanding- professional, knowledgeable, courteous. The system is easy to use and it provides great coverage and service. The sales and billing offices I worked with at Vivint were also first rate. I highly recommended this company to anyone looking for a high quality security system and an excellent company to work with.

The installation guy was very respectful and informative with my kids, wife, and house, and gave any information I asked for. So far this still being the first day I am pleased with the quality of the cameras and the Vivint app that allows me to control my garage and the entire security system.

My salesman Juan and my installer Jordan, were two of the nicest young gentleman I have ever met. They were both very professional, polite, knowledgeable and considerate. They stayed really late to finish the job, would recommend them to my family and friends in a second! Thanks guys for doing such a wonderful job. The equipment is top notch and the price and terms were very reasonable.

Sales rep presentations of system capabilities and total costs of monitoring and equipment was excellent! Installation tech was very skilled but, was usable to install a camera for the patio area. However, I would highly recommend this company!!! The explanation of systems operational capabilities and use was explained in simple terms.

Once we decided to go with Vivint the process to convert our old system to the new was as smooth, quick and easy as we could have hoped for. Installer was very knowledgeable and explained the system and how it works very well. Overall very pleased with the whole process and love the new systems and features already. Would definitely recommend Vivint.

I’ve had probably the best experience with customer service dealing with the technician that came out to my house. Mr. ** is a true professional, explained information thoroughly with patience, and was willing to make certain we had exactly what we needed to assure safety for his customer. This technician goes above and beyond. If all technicians’ customer service is as Mr. **’s, then recommending this company to those who need it, friends and family, would be easy.

Excellent work was done by Jeff. He managed the whole installation well. One issues was making sure no cables showed along walls etc. which he managed to do well. He was also very personable and professional. The system is armed and operational. This is our first experience with Vivint. So far everything seems to be working. We will continue to track the house on the Vivint app that is detailed and easy to use.

When first setting this system up, it sounded great. The system itself is OK, app is average but for the cost of the system I expected more/better performance. Citizens Pay who they partner with to pay for the system with 0 APR is terrible. I’ve learned that the monitoring can only be done through Vivint so once you have their very expensive equipment you are then also married to their monitoring too. Frustrated and would never purchase with them again.

Great savings, Adam F. very polite and knows his products. Very able to answer all questions. Security with peace of mind for my family is what I get from Vivint. In the way of the world today that’s important. Protect your family in many different ways with Vivint..

I was happy I got a technician who knew what he was doing and didn’t poke holes all through my home. He was respectful and friendly as well. I got a good deal and I can see everything around my home with my cameras. My deter is loud and can be heard well. I feel safer knowing I have this system in place.

Install went great. Technician arrived at scheduled time, was courteous and professional, and made sure I had a good understanding of the new system. He answered all questions and patiently and informatively walked me through the use of the cameras, smart locks, control panel, phone app, security light and motion sensors.

My installer, Joe, was terrific! Can’t praise him enough. Received several texts narrowing down the window. He was friendly, comprehensive in his knowledge and an excellent teacher in explaining my newer system. He even gave me some extra batteries for my window sensors. Highly recommend this young man and Vivint system to EVERYONE!!!

Mr. ** was an excellent technician. He has very good customer service skills. Corey also was able to answer all of my concerns and questions I had with the new system. As he was putting the system in he also was letting me know what he was doing and making sure that I understood the new system. I would recommend him to my family and friends, because he is efficient.

Was very pleased with the presentation. Their representatives were all extremely helpful and respectful. I would highly recommend Vivint. The representatives were very helpful even calling back after we had questions that we didn’t quite understand. Their patience needs to be applauded. Really great guys, and they shared their own experience with the company, having this security for their own families. Thanks guys.

Nic and his installer was friendly and kind. Questions we had were answered appropriately and explained very well. Installation was quick and easy, very happy with the installation. Getting set up with apps and the understanding of use of the system was good. We are happy with the new system and will be referring to friends and family.

Service was amazing and very fast. They answered all my questions and I am very satisfied with the outcome. The recommendations on where to put the cameras were very helpful and my doorbell camera was needed to be replaced and I am loving it! Will recommend to family and friends!

I would definitely recommend to anyone. The tech who came out was so friendly and respectful of us and our property. He took his time to explain the system to us and wanted to be sure that we understood. He was so nice. To sum it up, my husband and I would definitely recommend this company. So far so good.

My experience was great. Both Sales rep and Installation tech were very familiar with the system and tools. They were very professional and also cordial. They took time to answer all my questions if I needed additional information. They also made sure that I was knowledgeable of the entire package, any additional items that I considered adding onto my plan.

Kevin was knowledgeable and patient with questions. He was able to help set me up with what I was looking for. The installation went smooth and was able to get info from the tech on the best places for cameras. He showed me how everything works, and made sure everything worked prior to leaving. He cleaned up his mess and was able to make everything look clean and tidy. Happy with my choice to go with Vivint.

The gentleman that came installed my cameras were very helpful and kind. He explained what was supposed to be done. We need more people like that. That helps for the internet and for the cameras how to understand them. I appreciate the gentleman that came and helped us. I will be calling him again so he can come and connect more cameras at my property.

We bought a home that already had Vivint equipment installed so we decided to use it as well. It was an easy activation and start-up. Employees on the phone were friendly. They gave me a good run-through of things and I felt it was helpful. Overall a good experience. I feel safe in my new home.

Nick was amazing, he answered any and all questions I had and I felt comfortable after he left with the alarm. He worked with me and tried everything I suggested and even gave his suggest for camera spots and whatnot. I would definitely recommend to family and friends in the future.

Tech did a great job. Had some issues with the chime extender but kept working until he figured it out. Sensors, chimes and camera all work well. Removed previous system's hardware carefully and expertly so I can return it to the other company. No complaints and I would recommend to anyone.

I was surprised on how useful this all is, I honestly was thinking maybe I do cancel I'm not sure I need this but in reality it's very nice to have and does give peace of mind. I know it's cheesy but when you can look at your front door any time of day Is nice. 25 years old and would recommend.

Mr Matteo R showed up at my door and convinced me to change our security system. We don’t usually talk to strangers. I believe the technician’s name was Greg. He got everything installed and patiently answered all my questions. My husband and I woke up refreshed from having a steady room temperature all night. I typically get up once or twice in the night to change the thermostat temperature. I like being able to lock the garage door when I leave my husband home alone.

The technician explained everything very thoroughly before anything was installed. I was shown the equipment that was being installed. I knew what my pricing was going to be upfront. The system works great and I feel secure in my home. I am able to view what is going on at my front door when I am away and that gives me peace of mind.

Very professional and got the job done quick. Showed us everything about the system and answered all questions we had. He took our thoughts into consideration when installing outdoor cameras. He also provided us with multiple options when it came to mounting things to the wall. We are very pleased with the service we received.

I have no problems with device or service but my techs did not let me know how to find or use the device settings. Everyone can hear the countdown when I leave. It was funny for a couple of days but has become very annoying in the morning. Luckily it was easy to find the device settings and adjust the volume.

I like the security system. It's so good that I can see the person at my front door, on the installed screen control monitor in the living room and also on my phone. The most beautiful part is, been able to still use the features from your phone, when you are not at home, and not just seeing only what is going on. The technician, Michael **, was so good at his job, explaining all that I need to know in navigating the app on my phone..

Very Informative and very helpful. Helped explained the product and step by step set-up. Made it known the contact information in case there were questions or if we needed help. Both members of the Vivint team that we talked to and worked with were kind and respectful. I would recommend them to others who are curious or inquiring.

The selling agent was very thorough in his presentation and explanations. He demonstrated all of the features that were available with the Vivint security system. He was very neat and personable. The installer arrived in a timely manner. He was pleasant and persevered through a difficult installation. He also explained everything.

The salesman and installer were very respectful to us and the household. The installer cleaned up any messes he made and was very thorough when he was explaining how the system worked. He took into consideration on where we wanted the cameras installed and agreed on the angles that would be shot.

Clay the salesman, and Chad the installer were extremely professional, take pride in the products they sell, and were easy to strike a conversation with. I truly feel that the experience was catered to me and the process very easygoing. Happy with the same day installation and the user friendly interface.

The prices stressed to me focused on $4,000. No prices were given for any component. The sales are quick to overwhelm the customer with info to keep one from focusing on the dollars. Total cost was never revealed. I had to dig and continuously question. Finally, I said the math computes to over $9,000. Over twice the amount the salesman led me to believe the system would cost. The product might be wonderful. The sales typical sleazy, misleading, shenanigans. The system might be worth it. It was just sold to me and installed last night. The price doesn’t bother me but a company intentionally distracting and deceiving me does! Buyer beware with this company!

Customer service and installer answered any and all questions that I had in regards to the service and the products. They were very patient with me. Michael the installer insured that I knew how to work the equipment and allowed me to feel unrushed with answering all of my questions very, very professional

The reason I bought this system is because the young man, Steve ** I think was his last name. He worked so hard with me on every issue. He went above and beyond to iron out issues I didn't like and helped me get the billing and the alarm sounds and cameras set up just like I wanted them. Steve is the reason I signed the contract. He's a go getter, a fine young man! Thank you Steve for putting up with me.

Work was done well and Richard, the installer was excellent. There have been minor problems but they have all been addressed. The only thing we did not care for was the immediate installation after signing. It was a long day and we were exhausted after it was over. Would have been much better to schedule installation another day.

The team that came to my house was very knowledgeable of the of the product and both the salesman and the installer had wonderful personalities and was very skillful and concerned about the quality of their work. Both was Very integral. Both reassured me as the customer that I was getting the best quality service that they had to offer. I would recommend and have recommended them to my neighbors and friends.

The guys came in and talked to us. We laughed, while the work was getting done! They knew what they were doing, didn’t take them long at all to install! The Vivint camera works perfectly, also the door sensors! Honestly we’ll definitely tell everyone about you guys, we appreciate the service you guys provided. Being in the field myself going door to door, when I don’t have appointments made me understand how Vivint operates and it’s not easy.

My husband and I are very pleased with our new home system. The agent and installer were very courteous and knowledgeable and addressed all of our concerns and questions. They went out of their way to ensure we got everything that we requested for our home. We would highly recommend Vivint to anyone looking for a safety system for their home.

The initial inquiry & sales experience was easy and efficient; however, the installation/service was not as equivalent. I did not expect the install to take a 5+ hours, and there be a mess to clean up afterwards. I also didn’t anticipate having to fill holes in the wall (holes were bigger than the wiring). And, there’s quite a bit of other cosmetic work to be done following the door lock & doorbell installs. The tech asked for a broom to sweep, but didn’t sweep up the wood shavings in all areas of my home.

Both the Vivint representative/installer were very great and helpful. It was on my to list to install a security system (mostly just the camera and doorbell cam). I do wish some of the pricing was explained a bit more in depth, the system is pretty pricey comparatively to other services so hopefully worth it!

Installer was on time and very knowledgeable about the product. The A/C was not working correctly at first but Angelo was able to quickly fix the issue and now everything works great. After the installation was completed I was given a tutorial on the equipment along with app. I am very pleased with the equipment and service. I would recommend Vivint products in the future.

Victor was personable but professional and informative, and answered questions to my understanding. The technician was also courteous and professional and pleasant and explained the system understandably.

The install rep was very polite, patient, and was on time. The communication from the beginning was top-notch, he was knowledgeable about the system, the setup, provided great info for other family members to use as well. He walked me through each step with ease. Seems like a great system, hope it keeps the family safe.

The tech that came out was great! I have to be honest though, the tech did step on some wiring in the attic and now the bedroom lights trip the breaker when you flip them on so I will have to go through all the wiring now and find the break. Other than that really great service!

The representative was great! He was called to fix an issue with the box and transfer the service to me. He was Very helpful and courteous. He took his time and answered my questions. I work from home so I couldn’t always stop but he was patient and waited for a break if he needed me.

The employees were very knowledgeable and helpful with showing how to operate our new smart system. Best customer service ever. I will definitely refer my co-workers and neighbors to Vivint smart security systems. The system has been working as described and has given my wife and me a great deal of protection.

Had a great experience with the Vivint reps, Brodie and Alex. They were very helpful and knowledgeable and set me up very quickly. I am a returning customer to Vivint and I am happy to be back. Keep up the good work. We are very pleased with the customer service and support.

This has been the worst experience possible and we are so disappointed by Vivint. We’ve only been customers since Saturday and highly regret it already. I will not refer anyone to Vivint until someone in management can explain to our family why our keypads have fallen out of the walls, why the deadbolts won’t lock from the app, why the tech set up our verbal password and didn’t tell us what it was, why they installed a doorbell even though we had Ring and told them we didn’t need a new doorbell monitor, and why the main panel in our closet was left disassembled. So infuriating.

The personality of Jackie and his pitch of services was pleasant and definitely made us want to sign up. Detailed description, listed differences between what we have and what Vivint has to offer. We very much appreciated the three free months of service, we could use the break and the no APR is definitely the cherry on top. The problem occurred afterwards. We woke this morning to two of our three dogs missing because our gate was left open. Now we thankfully found them eventually but I missed work, and the stress is still affecting our day today. Had to take our truck around for about two hours, found them, then when I left on my motorcycle I forgot to leave the truck keys for my lady to get to her job. So now she has to Uber to her job.

I forget his name, but our installer was professional, well kept, and even cleaned up after himself. Took his time to show me how to use the system and how to set up my account. I was able to use the app right away and felt safer that night in my new home knowing that I had an alarm system set up.

I luckily realized I got scammed the next day and cancelled within the 3 day window. It has been difficult getting them to remove equipment. I could get the same system - with better components - for literally 1/10 the cost of what they charged. The rep invited himself into my home at dinner time after I spent an entire day doing manual labor and 3 days of no sleep due to an angry cat, and he said my neighbors were getting shot on their porches. I could not possibly be more upset at this company, and am mortified that I got scammed as a first time homeowner.

Horrible and very non transparent experience. I initially only let the salesman give his pitch because he started by saying they just wanted marketing and everything would be free. Once we finally get towards the end of everything and he has me fill out info for a bank loan, I see it’s $4,000 and question him, asking if I’m paying $4,000. He says no, that’s just the amount they approve you for. Well, turns out after speaking with the bank and customer support at Vivint, everything is definitely $4,000 and they’re trying to lock me into a 5 year contract for that. Cancelled immediately. Cancellation process has been horrendous, they’re trying everything they can to drag it out and let me slide past the trial period.

The customer service provided by Camden, Elijah, Brandon and Karsten was and is fantastic. These young men are very knowledgeable. I also appreciate how respectful they were. I’m looking forward to have the extra solar panels installed and save more on my electric bill. I will definitely recommend Vivint to my friends and family.

Very communicative and professional. I would definitely recommend this service to family and friends. It is a needed service especially with crime and community issues on the rise and I am grateful for the recommendation of service for the Vivint security services. I am utilizing the services daily since the service was introduced to us and implemented in our home.

I am very pleased with the product. The representative was honest and very thorough. He explained things to me several times so that I understood clearly. All the technicians were polite and respectful of me and my home. They kept me informed as to their progress of installation. Afterwards they sat down with me and explained to me how to use the product and encouraged me to play around with it until I become familiar with it. I would definitely recommend Vivint to anyone that needs or want to switch over to a better security company. Vivint is definitely the one.

Ray was amazing! He was thorough and helpful, efficient, and easy to work with! He communicated and explained what he was doing every step of the way! He stayed within the timeline assigned and offered to clean up any mess made from drilling! You talked through potential permits, security codes and explained the system use in detail upon completion!

So far I’m enjoying this new alarm system. This is far the best alarm I’ve had. When I tell you the camera quality is top-tier. It’s gives you so much coverage. I’m impressed. I love the fact that you built your own based on your needs. The guy who install everything was awesome. He didn’t make any decisions without consulting with me. Everyone I spoke to was friendly and just great customer service. I wish I had chosen Vivint before the others.

Great service. Friendly. Easy to use. Feel way more secured with my panel, camera, and door detections. I just wish I knew more about it when signing up but glad the tech setting it up during installation took the time to actually go through with me all the benefits of the system.

Salesperson was very nice and easy to communicate with! He was very knowledgeable about the all of the products. He didn’t try to sell me any products that weren’t of use to my situation. He made sure that I understood which products would be beneficial to me and what I was trying to accomplish with my home security.

We had a great salesman, Jared, very friendly and thorough. The the instillation team was just as amazing. They came same day after we signed with Jared and did everything efficiently. They do their jobs well and are a lot of fun too. They answered my entire family’s questions and worked well in the chaos of our house.

Things were explained very well by sales people and the tech person was great and did a nice job of installing and explaining how to work the system. Cameras have good picture and good field of view. I like the easy monthly payment plan. Everyone was very good at answering questions.

We don’t have a deadbolt on the front door and it’s extremely difficult to pull the door shut without a handle. If possible to have a tech come back and install a deadbolt hole and remount new door lock would be greatly appreciated and the system is slightly difficult to make changes to the settings.

A Vivint representative came by our home and was very insistent that their service was better quality and pricing. So far it is very accessible and convenient. It’s still very new so, can’t rate on much more. Only reason I didn’t 5 star was because of the tech that came out to install very much half jobed the job. I’ve had experiences where they explain everything you can do with app and settings. Also where they’ll install wiring etc and will get permission first. This tech seemed very in a rush in and out of house. I had to keep asking for functionality access. Ex. our garage system and still left without verifying it was functional, so now I’m trying to figure out how to properly connect that to our app. connection.

Great experience from the sales agent to the technician. I had been thinking of installing a better security system in my home. The sales agent provided such great customer service, answering all my questions. The technician also provided great customer service and worked late to get the job done. I’m so happy with my smart home.

All the boys were awesome, I love the system. I recommended the system to so many people, the technician took his time and explained each and every part of the system to me and my husband. Everything went well. He did a great job. Put everything in very neat. Everyone was so professional. Thanks again for everything. I’m so amazed of the price. It was so inexpensive. I been looking so hard for a good security system. You guys came right on time. We really appreciate it. Thanks for supplying us and picking us for your system,

Great service. Great understanding on what you will receive. Also very great quality of work. Helped me get down to a great monthly price with everything extra that I wanted with really no increase on price. Also there was a misunderstanding with another sales rep but with Brant he made sure I understood what I would be buying and made it clear for me they are there to get me a better deal than what ADT was providing.

Michael was patient, detailed and thorough. Albeit it will take some time to learn all of the features but it will be worth it. I am impressed with the quality of the hardware, the main key pad and the overall system. I would recommend Vivint to others as it was recommended to me.

Salesman was courteous and didn't try to upsell me on something I didn't want. Installation team left something to be desired. Very slow and didn't clean up their mess or even offer to. The original installer was very nice, we fed him. He thanked us. But the people he called in to help didn't even attempt to clean up their mess.

Your representative was professional, knowledgeable, and respectful. He took time to explain the products purchased. I'm very grateful for the integrity your representatives showed in character during our visit. What impressed me in our visit was the patience he took time make sure I knew how to use each product and how the device would be monitored. Your representatives included me into your family as caring for my safety. Thank you for your service.

The sales rep Anthony that came to my neighborhood was very knowledgeable and kind. My installation was the very same day and he was efficient. I called Vivint customer service to get help with a billing question and Rose was very helpful. She even offered to get me a quote on home and auto insurance.

Nathan was great to work with. He was honest and friendly, and quick to respond. He always had great answers. He even came back when the installation was finished to make sure I was happy. Conor was great as well! Very friendly, cool, and knowledgeable. He took time to follow proper procedures, to file down my deadbolt so that it would lock properly (which ADT wouldn't do), and he wouldn't stop until the job was done correctly! These gentleman work great as an independent team together.

The Vivid representation was very courteous and informative. Russ was able to answer all my questions with confidence and documentation. And the cameras with flood lights are great, I live in the mountains and not only does it keep people walking but it helping to keep the skunks out while catching raccoons, so win win.

Wonderful people and services. They reassured me on my safety and helped make me feel more safe & secure on my property after some neighborhood issues. I have 24 hour surveillance on my house now and I can sleep at night again. I finally feel secure again in my own home and it only took an hour and half to install! They took the time to show me how everything worked. I highly recommend them to anybody looking for affordable surveillance to protect their home. Thank you Lucas (Marketing) and Cody (Installer) for an Amazing experience!

Excellent service by Kenneth ** who was our technician. He explain everything and the reasons why he was replacing certain items and the importance of having glass protection. I enjoyed his customer service personality very business And polite. All of my old equipment was boxed up as well. Excellent technician.

Mr Mark ** installed three outside cameras, an indoor alarm pad & a doorbell in our new home. He did a great job explaining to my husband and me how to use the system. We were quite pleased that he answered all questions to our satisfaction. Mr ** seemed to have a wealth of knowledge about alarm systems.

I had a wonderful experience with Cody and the other young man, please forgive me for not remembering your name. They were very mannerable and respectful. They came in, got the job done and made sure everything worked properly and made sure I knew how to use the system. Thank you for a wonderfully and blessed experience. I will give references.

I used to work for Vivint back in the day. Always wanted a system and it’s just like they say on the phone. Kyle was knowledgeable gave me some pointers. Walked my wife and I through the control panel. Install was clean and in a timely manner. Overall great experience. Love the control panel. Love the cameras and especially love the myQ garage door opener. I’ll recommend them to anyone! Thank you again.

Both the sales man and install tech were amazing. Super helpful and informative. Tristin has been helpful through the whole process and super responsive any time we’ve had questions or concerns. I would definitely recommend Vivint to friends. The install tech was very informative as well. He answered any questions I had about how the tech would work. The cameras are amazing and so is the panel.

We had our new security system installed yesterday and couldn’t be happier with the customer service provided by Robert and the high quality products he installed. I love that all of the smart controls are now in one place and I have access to it all from my phone. The camera quality is amazing and everything can be customized to how you need it to function.

Customer service was great. The technician was very professional and knew what he was doing. I am fully satisfied. Overall the equipment and service was amazing. My wife will be pleased with everything. I look forward to our future service and the safety of our family as well as the safety of our house and vehicles.

I cannot say enough wonderful things about the technician who installed our cameras. We have two small and extremely barky dogs, along with a larger geriatric scaredy-dog who doesn’t warm up to newcomers. The technician took the time to win over my fur babies and then actually explained what he was going to be doing and why before he even started. He adjusted a camera which had been angled incorrectly by the last technician and rehung a new camera to maximize range and visibility. He then walked me through the control panel and answered all my multitude of questions. Absolutely fantastic technician!

Eddie or edwin the service tech was phenomenal! Give this man a raise please. Also Quincy was a fantastic salesperson! Will recommend this company to anyone I know. Amazing customer service, and great products for the price. Can’t beat it! I’m very happy with my purchase and feel much more secure in my home and when I’m away.

I truly enjoy my experience with team from sales rep to technicians. Job was done quickly and neatly with no issue. I had an appointment and need to leave within a hour and a half so the quick installation was great. I was showed how to work system and he made sure I understood before they left. It was definitely a good experience.

The 2 young men were very nice and worked quickly despite the heat. They knew what they were doing. Would recommend the service. They took care to not let my cat, who isn’t fond of other people, from escaping. He explained the panel and waited until we knew the app had loaded quite correctly.

The rep and tech were professional, knowledgeable and flexible throughout the install process. The tech installing the unit and equipment showed up and finished within the allotted time. The service is up and running smoothly. The billing was fair and flexible with my budget and situation, despite optimal financing options not being available.

We were very pleased with the professionalism and comfort we were provided during their visit. They were very cordial and communicated well with us. They seemed like they knew what they were doing. I am very pleased with their service and will recommend their service to others. We will also consider reusing their assistance in the future.

They were very friendly and fast moving. Sign up and installed the same day. Great customer service. Also the pricing and offers they had matched your needs. They cleaned up behind themselves and explained everything to you so that you would know how to best use your equipment. I enjoyed the process.

I’m very pleased on how Jordan handled himself. He explained everything with me and he came back a second day so that I could get my affairs together. Then Edward came right over, got started on my order. These guys worked hand in hand on getting me secure before my family were asleep. I appreciate that. Thanks guys.

The tech came on the time and he was really friendly and explained to me everything about the product and its feature. Installation went smooth, he did not run after time, but took his sweet time to make sure everything is professionally installed unlike others who rush the installation so that they could go to someone else for installation. But he took his time and installed everything professionally and listened to everything to what I said. The product is techie and love every bit of it.

Alex sales person was very knowledgeable, friendly, & professional. I was pleased to see how fast the installer came out. He was very professional and fast. All in all I enjoyed how easy it was to get set up with my new home security. The experience was great and easy.

Just had a new security system installed at my new home. This is my first time having a security system. Great service. Service technician very friendly and knowledgeable. Seems to be easy to use. Would highly recommend. Financing available. Nice you can do everything from your phone too. Clear pictures. Perks for referrals.

Josh called me about 30 minutes prior to installation as planned. He arrived on time, introduced himself and identified the company. He was polite, personable and after reviewing the work to be done, he started working. We discussed additional equipment that I might want to add. Operation of the equipment was thoroughly explained. He was very patient with me as I am elderly and don’t always catch on to new things. I believe that Josh is an asset to your company.

VIVINT came out same day and installed my system. Very knowledgeable technician that was precise and conscientious of hiding wires and installing devices carefully and in areas that worked best for service and appearance. Several kinks were worked out and when the tech left, our system was fully functional! The system blends in with the wall and all the wires were covered and pleasantly hidden. I have 4 properties covered by Vivint. I am a happy customer and recommend their service.

Overall a good experience, I got my devices installed and running. My questions were all answered and I was shown how to use my devices. Installer came and made sure the job was done nice and quick. Overall great. So glad to be secured by Vivint, good deal and better equipment.

Roden was so detailed and accurate on all the information he gave. He made me feel confident in teaching me the ease of the system. I can call whenever I have questions, which makes my husband and I feel like we are important to the company. We hope that Vivint hires more people like Roden as he makes customers feel valid while using this product.

Michael M was my salesperson and he sold me the security system for $41 per month. I was concerned when I signed a contract that said 3500+. However, he said that this was customary which I thought was a bit funny if I didn’t know it why would I need to sign it but anyway with it and the next day I looked at my credit report and the first thing I saw was ⬇️

Gage and Hunter were amazing. Appreciated Gage not being a high pressure salesman. He’s kind, fair and understanding how the economy affects a person budget and helped me make a wise choice for my home. Hunter listened to my questions and heard my concerns. He gave good advice about where to place the cameras and monitor on my home. It is rare to find young men with good work ethics and caring spirit. You have 2 wonderful young men that represents your company and products at a 5 star rating.

Brett provided excellent professional service and support of what, where, when and how the alarm system operates. He also provided information on the effectiveness and efficiency of the security system. Brett has provided point of contact information in the case of an emergency or replacement of equipment. Thanks for the professional and productive service.

The installation, customer service, and uninstall were the worst experiences I've had with a company. First, they drilled holes into my brand new door frame. They drilled holes and stapled wires all along my brand new drywall without telling me or covering it up. They showed up late and took 9 hours to install. Left a massive mess and my house in disrepair. When I called to have them fix it, they told me I had to pay $100 for a tech to come out even though I was sold on paying an extra $7 a month to NOT have to pay the fee for a tech to come out. I talked to multiple reps over the phone who barely understood what Vivint was, could not communicate english very well, and had horrible attitudes. I then read about all the lawsuits and other terrible experiences with this company, they're not even accredited by the BBB. I cancelled my service and was promised they would patch all the holes up that they made and fix what they had installed.

Both the salesman and the maintenance individual were knowledgeable and showed the experience they had gained about the Vivint alarm system and all of the products. They called us by name. They both had wonderful smiles as they fulfilled their assignment. I am very pleased with service thus far. If the customer service is anything as to how things began, I am sure we will be with Vivint for years to come.

Disappointed that what was planned for install could not be done on arrival of tech due to not having a deadbolt already and my outside light did not have type bulbs needed for your system. Would recommend sales person be informed of those type limitations to prevent multiple contract changes and confusion.

Alex the technician was great. He explained the process and helped me to better understand the security system. Alex was very thorough and cleaned up after himself, not to mention he was very friendly and polite. Alex was prompt and he worked in a timely manner. The placement of the devices were great and easily accessible.

For those who are reading this, I honestly recommend anyone and everyone to get Vivint. The cameras give amazing wide view/quality and the system is super easy to control! The lights are super bright that it'll feel like daytime! Last but not least, shout out to Justus (Vivint installer) for being so professional even when my kids were acting wild. One of the best techs by far and a great human being!!!

From the start of my visit, the representative was extremely thorough and helpful. They came into our home and brightened the entire room. She was very kind, as was the gentleman who installed the camera. The application was simple and the set up of the device was quick and non-invasive. Thank you Vivint for recruiting hardworking individuals to cater to your customers.

Sean explained everything with the contract. He answered all my questions and concerns with the equipment. He answered my question about security concerns and privacy. The installation and instructions from Austin was thorough. This was an easy and quick process. Thanks again. I would recommend you and Vivint to any friends or family.

The customer service part is so wonderful and they seem to truly care for their customers! Also I like the app and the way my system works as a whole, I feel very secure knowing I have this system in my home, would definitely recommend!!!! If you have any issues they are so helpful and explain everything thoroughly!!

Just had a system installed and I’m already happy with the performance from the doorbell camera alone. The tech was very professional and friendly. As well as very knowledgeable and willing to make sure I was comfortable with the set up. As long as things stay positive I’ll be a very happy customer.