Vivint Reviews

Great Customer service and support. Very helpful with the equipment setup and talking me through the process. Will highly recommend this service and product to other family and friends. This is my first time. Can't wait to use it and give a Good review. This service is highly recommended to people who live in a very secluded areas. Most older cars don't have car security, just the built-in outdated version.

I had a great experience with my installer Jesse. I have already referred my brother and he will be setting up his install with Jesse next week!!!! Jesse was very professional and educated me on all the ins and outs of my new system.

Very professional! He was running late but called me to let me know! Installing everything was very quick and cleaned up after himself! Explained everything on every item that he installed! Also gave me printed materials in case I forgot something!

My technician William was fantastic. Honest and showed integrity. Very thorough, Explained everything in detail. I would definitely recommend him and Vivint to my friends and neighbors. Right from the start William was looking out for my interests.

Both gentlemen were exceptionally pleasant, explain things well. It was a great experience, I would definitely recommend them to anybody at this point. I can’t say enough good things about them. Everything was explained really well to me. It was a wonderful experience.

Yes I would highly Recommend Vivint. Very knowledgeable personnel, and high tech engineered equipment. I was introduced to Vivint by one of their satisfied customers. I was very impressed with the function and ease of use of my system. It's like everything you get what you paid for.

I found the people reasonably helpful but had to really push a bit to get them to problem solve and slow down when they were talking. But once we got through that it was okay. The phone connection was really bad and made things more difficult.

My installation tech, Enrique ** was professional and knowledgeable. He had answers to all my questions, was polite, friendly, and made the experience pleasant and effortless on my part. I look forward to receiving my service from Vivint if all my interactions will be like the one with Enrique and even the sales rep, Aaron Oaks, I initially spoke with.

The technician was fast, efficient, respectful, and helpful. I will most definitely recommend giving the technician a raise and prefer my family to acquire Vivint security service. The technician did not take long at all to install the service.

Today we had the pleasure of working with Breendon ** as he came to are home and installed are new security system. He was able to answer all the questions we had. He was very knowledgeable regarding the system. He had a great personality and even helped us upgrade our current carbon monoxide detectors with the new Vivint ones. Thank you Breendon ** for your help. Continue to provide your great service.

Sale guy Tate ** came w/ trainee to sell me on changing from ADT. He promised to contact him to take care of my buyout even if it’s larger than the $1k advertised. I notified him directly like he said and Tate has not responded to take care of the situation. Maybe it’s part of his sales pitch to promise something but not deliver. I fully expect for this to get to the bottom of this and if not successful to getting that full buyout amount. I will get in contact with the right people to ensure that Tate ** will not promise things that he couldn’t deliver. In addition to teaching his trainee to follow suit.

Daryl was amazing!. He was professional and meticulous to a tee. He spent a lot of time explaining my system and making sure everything worked. He was very personable and tech savvy. I feel very safe now. He is the BEST PART OF Vivint. Thank you Daryl...

My tech Aaron was incredible. He contacted me the day before the installation to confirm the time. On the date of the appointment, he explained everything, was patient and made sure I knew how to use the service. I am so glad I chose Vivint.

From the representative Benji ** who showed me the capabilities and integrations - who was extremely knowledgeable and helpful throughout process to Amanda who installed everything and made sure everything was EXACTLY how we wanted it - Vivint provides exceptional service, value, and most importantly safety to my family. Not only is the system flat out cool - it’s really functional and gives me a piece of mind no competitors in the space could ever provide. I’d recommend Vivint to anyone and would acknowledge Benji and Amanda as true experts in customer experience.

Our technician was very helpful and answered all my questions. I feel that the switch to Vivint is going to be better than our previous security system. From the salesperson to the technician, we felt that our needs and concerns were heard and we felt confident to make the switch, thanks Vivint!

Christian was amazing. He came through building rapport and making sure we had a full understanding of what VIVINT had to offer and what would suit us the best. His caring, knowledgeable attitude towards his work shows with how he takes the time to go into detail while still completing the job effectively and efficiently. I would give 100 STARS, If possible!

Excellent service, Tech was very polite and patient. Area clean up was excellent! He gave instructions for the use of the system with extreme patience. The instructions were step by step. I would and will recommend this company to others.

The tech Mr. ** is very knowledgeable about his work, he is very respectful and helpful. I like the panel, I saw my kids playing outside and talked to them. Kevin helped me with the app in my phone too. I feel more secure now with Vivint. My house is secure. Pay rate is very good compared to other companies.

Wonderful Service! This is magnificent!! I do appreciate the services rendered. Everyone should invest in their home security. I feel a lot better since my security system is installed. I would recommend this service to my family and friends. Thank you Vivint home services.

Everything was great! The technician was really professional and courteous. Installation was performed very neat. I have the same security system installed on my other house as well. The camera is clear and has a nice 180 degree view. I would recommend this company to all of my friends.

Living in Memphis I need security while I'm away from home. Tim the guy that installed my system was very knowledgeable and helpful. I'm happy with my camera everything is clear and doorbell. I will refer to a friend. And the keypad is nice. Thanks for everything.

The service was great, very quick and efficient. From the sales associate to the technician that came to my house everything I experienced in regards to my home security was great. I feel safer knowing that Vivint is my security system.

Our installer Duvi was amazing! Excellent customer service, honest care for the customer. The system is easy to use. We had cameras and sensors installed. Duvi did everything in a timely manner and carefully not to damage any walls when installing the cameras. I would 100% recommend this company.

He was very knowledgeable and detailed oriented. Excellent customer service. His name is James. Very patient. He answered all the question. I have explain and everything additional question. He did call the manager and not address the issue. I am very satisfied about the service.

The technician was very friendly and knowledgeable. He was able to set up my new system and walk me through how to operate the different functions. I appreciate the time allotted to help new customers understand how to properly navigate the features offered.

Jesus did a great job!! He explained each step of the installation and the placement of the cameras and the coverage area. He explained how to use the screen in the home and phone app. I really appreciate this and his professionalism!!

Our customer service rep Alayna was very knowledgeable and very nice and incredibly helpful with the setup of our home panel. The call lasted all of 20 minutes but she went over everything with ease. I would recommend this service to everyone.

VIVINT, how many hoops to jump as I was an unhappy, ADT customer of many years. At every step Vivint made sure they understood me and that I understood them. They made every obstacle to my satisfaction. I’m sure will have a fine relationship. I thank the representative that worked on my package, and the installment team. Aces and 100% happy to date.

Great customer service and a great product. The tech who came to install our system was very knowledgeable and very helpful. The system is very easy to use and the app makes using the system even easier. I would highly recommend getting their product.

I have teenagers who are in and out all of the time and while I want to give them their space, I also want to make sure they are still fairly monitored and safe. Lol. The installation was lengthy but the staff were courteous, patient, and professional. A friend recommended Vivint and I will do the same.

The technician was on time introducing the company and himself, was very thoughtful to wear shoe covers inside the house. He explained what was being installed and kept all his work tidy and clean, was very patient and explaining how the system works. Very professional. Did a great job.

Both my sales rep on the initial call and my install tech were wonderful, answered what questions I had about the equipment and process and didn't try to push features or products I wasn't looking for. Will definitely recommend the same install tech to anyone in my area who is looking to get a system set up.

Very thorough and straight to the point with getting everything set up. The installation process was fairly quick as well. They saved me from getting any unnecessary items that may have not been needed. So I would most definitely recommend to others.

Marion was super helpful throughout the installation process and l asked so many questions and they were able to answer every single one of them. Marion was very personable and Definitely would recommend Marion to anyone looking to get an installation through Vivint. No struggles at all!

Technician was very polite and on time explained everything before he started and when he got finished. Very professional. Would recommend to family and friends and neighbors coworkers and church members. Equipment very nice and up-to-date. I'm so glad I chose Vivint.

Great products. Great sales and installation personnel. Very knowledgeable and professional. The system appears easy to use and has great features. It has been a good experience so far for me and my family. I would feel safe in recommending this system to others!

I like the products so far I see a big difference between the order company. The seller was amazing, he did the presentation and explanation well. Also the technician was fine he did well too he demonstrated knows what he was doing, he was working with respect, love and he is a clean man.

Tech, Tim, was amazing, very efficient, friendly and personable. He took the time to make sure everything was perfect and was extremely thorough with installation and walking me through everything. He went above and beyond. System seems pretty simple and I now feel safer in my home. Definitely recommend.

I had a great experience with Moises, the technician who helped us with our camera installation. From the beginning to the end, he demonstrated professionalism and expertise. He even assisted us with technical payment issues that arose during the process. Moises used his experience to recommend the best locations for the cameras and answered our questions about the contract. Thanks to him, the overall experience was much better.

The technician/installer was amazing! He went above and beyond for me. Definitely one of your best assets! The guy deserves a raise! He was simply the best employee I've had the chance to work with at your company. He turned my experience around and went above any expectations!

The agents on the phone for Vivint are very nice and easy to work with. They make everything sound good and get you excited. However the technician that came to my house was not a very friendly or people person. Made me almost feel like not going through.

Amanda, the technician was so polite and friendly and very informative. I appreciate her being so patient and answering all my questions. She knew exactly what she was doing and it did not take her very long to get it done. Again thanks, Amanda.

Technicians were very professional and very knowledgeable about the equipment. The technicians were patient and on time and ready to answer any questions. They were very proficient and took their time installing the equipment. They asked what I thought about the placing of the cameras before they installed me. I’m extremely happy with the service I received today and would highly recommend them for the future.

I called to sign up and three days later, I have a fully installed and operational security system that exceeded my expectations! The camera setup is perfect. The system is easy to use. The price is great! Very happy with the whole experience!

Great experience and fast installation. Great product. Better than ADT by far. Cameras are fantastic and the monitors are very easy to use. Glad I switched over from ADT. Installer was courteous and helpful. I highly recommend Vivint for home security. I have used them all and Vivint is superior. I’m very impressed with my security system.

Great, friendly, and helpful service techs helped me get my home secured with no issues. They answered all my questions concisely and politely and were awesome to hang out with while my system was installed. Highly recommend Vivint for your security needs!

The tech was very helpful and nice. Made things easy and understandable. He arrived on time and got things done, I appreciate that a lot. He made sure I got how the system works and how to work it. Would recommend him to my friends.

Chad was most knowledgeable and explained all the in's and out's for the system. Could not have asked for a more simple explanation. I feel this system (which I have used Vivint before) will accommodate my needs on a house with 2 teenagers lol.

Vivint had both a fantastic salesman and installer! Our salesman, Jacob, showed us many options and customized a system that met our needs. He was very knowledgeable and answered all my questions. Installation was the next day and took much less time than expected. Installer, Brian, was very fast and helpful in explaining our new system. I highly recommend!

The control panel is on crooked. Smoke detector in master bedroom blinks a green light impacting sleep. The front camera is low where it can be easily removed. It took over four hours and at times two people.

Today we had Toy to install our equipment. He was extremely professional. He was very efficient and a pleasure to have installing our garage door opener and our doorbell. He was informative and arrived on time. He made sure that we understood exactly how to work our new Vivint equipment.

Cody was very punctual professional. He answered all my question and was quick and clean. The equipment is very user friendly, and honestly very cool to use. It makes my life so much easier. I will be recommending Vivint to friends and family. Thank you for the install.

The tech Jack and sales person Ariel were great. Excellent experience. Yes I'd recommend to a friend. I am happy with all of the cameras, smart home system, and the doorbell ring. These cameras are insane. I can see a lot more than before.

The tech installing the alarm system was very polite and professional. He explained everything several times since I struggled with understanding how the alarm system works. He was very patient and explained several times until he was sure I understood how to operate the alarm.

Great work and great communication to get the work done and give us security. He stayed extra long to explain to me and my wife how to use the system. I would recommend to anyone that this worker, Jonathan is very professional.

I rate my overall experience great. The tech Franger (#**) was very polite. He seemed to enjoy both his job of installing security system. And getting us comfortable with using the system. We were told if there are any questions about system to please give him a call.

We purchased the Vivint security system on Tuesday evening, with no money down. A few hours later, Ryan showed up and installed the cameras and the sensors and gave us a tutorial and by 10pm we were up and running! Great experience!!

Brodrick did an excellent job at guiding me through everything I needed to know for the security system. He was genuine and made sure that I had the necessary items for full coverage. I could not have asked for better service than what I was given today. Detail is key, and that objective was exceeded.

The installation was very sloppy. There’s wires going on top of the wall. Very, very sloppy work. Need a tech to come redo the wires. Please I’ve been texting and calling the tech. He is I ignoring my calls and I was set for 4 cameras. He did 2 only. I need the other one put in too. I don’t have any security on the west of my house.

Ben was great, he explained and demonstrated all of my services to me very well. He also made suggestions to things to consider adding to my package which I did. Great customer care, looking forward to a great relationship with you guys.

Vivint personnel all have been professional, pleasant and helpful to all my questions. The installer was on time and equally professional while in our home. He was very patient and happily going over how to use the system until we understood it.

My install started off very rough, but our tech Ben was super helpful. He was very patient and kind. He answered all questions and explained each piece of equipment. He has an awesome personality and I will definitely recommend him and Vivint to everyone I know. Thank you Ben for all you did for our family.

The installer was on, time and very courteous, polite, good explanation of how the system worked. The installation looks great. The installer knew the product very good. Worked steady on the job. I would recommend him and the company to anyone.

My installer, Madeleine, was courteous, knowledgeable and went out of her way to make sure I understood Vivint’s alarm system. Thank you, Madeleine! Vivint is a user friendly system that you can take with you. Highly recommended. Thank you. Thank you. Thank you. Thank you.

I’m so impressed by what Vivint is capable of and the security it provides. This is a life benefitting smart system. The installer who came today had such expertise and care. He worked with me to choose locations for cameras and sensors and they were esthetically and functionally installed. All my questions were answered. It was a truly great experience. Thank you!

John and Cameron was very helpful. They explain things in detail. Good customer service, and they were very professional. They completed the job in a timely manner as well. I will refer my friends to them.. I am so glad I signed up with Vivint.

The technician was very professional, informative and prompt. The work performed was very neat and organized and he cleaned up after himself. He was very knowledgeable about the service and equipment that was provided. He even explained additional equipment if needed for future use. I would definitely refer a friend.

Spencer, our install technician, was amazing! He answered all our questions and was very patient with the kids in the house and dog. Spencer also had a lot of knowledge of the equipment and how to install it. I’m also very impressed with the equipment.

Reluctant to leave a review right after it was installed because who knows what might happen in 2 months. I will say so far I am pleased with the service. However the indoor camera with the lights off inside is NOT very good at all. My expectation would be for it to have night vision so I can see but I cannot!

Alarm and smart home systems installation were completed. Very knowledgeable Tech, he walked us through the system and showed us how to use it. My mom us elderly, so he was patient with her questions and answered them so she is able to navigate the system.

Very professional very patient with explaining and answering all my questions.. Showed me how to work the system before they left. Allowed me to ask any questions.. and explained and showed me as well I would recommend to others.

Mr. ** was very professional, knowledgeable, yet approachable. He was also very efficient. He took time to survey each room, plan the set up; explain everything that he would be doing; and he patiently made sure that I understood the use of my equipment.

I was very happy with the installers who set up my home security system. I feel that they all we very experienced in their particular process of the job. They were fast and efficient not ever having to go over what they had installed. It was a well orchestrated plan.

I used Vivint in Boston. I like their fast response in resolving problems. I was approached by many alarm companies before Vivint salesperson came. He was very thorough in explaining the features. Since Vivint is in Solar Energy, we can hold conversation when the need comes.

Customer Service is great, just not happy do to receiving things that will not work for what I need and will be sending it back, I was informed that I am only getting doorbells and window sensors, but what I need is cameras inside and outside.

Process was easy, I didn't feel pressure to be upsold. The best part is I was expecting to be installed in a few days with an appointment. But to my delight, I was installed within 30 minutes after salesman left. Michelle was awesome! She came in like Bob the builder and got the job done. She also had conversations with us so it didn't feel like we had an awkward stranger in our home.

James from Vivint was wonderful & made the whole process from estimate to installation effortless. He was patient, Professional & efficient. We completed estimate to installation within 2 days. Based on my experience I would highly recommend Vivint to friends & family.

Kenneth made the experience filled with learning and obtaining valuable information. He was friendly, courteous, and honest. I would recommend your company predominantly based on my experience with him. I feel more secure about being in a new state so far away from my familiarity, my sense of security developed moreso as Kenneth walked me through the process and explained the benefits of my chosen package.

Both the sales representative and the installer were courteous, professional and very knowledgeable about your product. I appreciate their timeliness and accuracy. After the installation they explained how the system worked and ensured that the phone app was working properly. Thank you very much.

I was in need of an alarm system in my rental property and I did not have much time for activation. I called Vivint and they help resolve my issue within 24 hours. I would recommend this security company to anyone interested home security needs.

Rep & Tech both were professional and sociable. Rep took his time present information about system and technician explained how to use system after installing. I would definitely refer the two of them. I like the set up of the security system.

Got this company and replaced my old services and this can’t be comparable. It has different security options and settings that’s so easy to control. I am satisfied and my family feel secure on this system. Highly recommend to change yours to Vivint!!!

I feel like my family is safe. The system shows me who is at the door. I know when doors open and even if the windows break. I can even save money on my utility bills with their smart meter when I'm away.

Credit approval was fast & easy. Edgar (our security technician) was phenomenal with installing our 4 cameras in a timely fashion. He was very thoughtful in not getting our house dirty when climbing into the attic to connect the wires. He also went out of his way to connect the front door lock to the Vivint security system, so now we can lock/unlock with our Vivint app without manually/physically be at our house. Overall experience was excellent, thank you.

The 2 technicians that installed the equipment were very polite to us. And explained the entire process of how to use the equipment in a proper manner. I definitely will recommend them to my family and friends. The service was great. Thank you.

Billy and Christina ** were the best technicians in the world! They not only had great customer service, they took their time to explain each piece of equipment and how to work the equipment in detail as well! They were absolutely awesome!!

I had a terrible experience a couple of weeks ago with a tech that was sent to my home via 3rd party. I cancelled my appt and asked for a different technician. My new technician that came out name was (Kendrick ** Vivint Tech). He was very knowledgeable and talked me through every feature each device had. He was very thorough and Very Professional. I plan to add a couple more devices and I hope I am lucky enough to get him as my Vivint tech again.

We had the pleasure of having Nathan ** as our install technician and representative, and he was absolutely amazing! The initial contact over the phone was very vague, very nice, but left out a lot of details (never mentioned contract), but Nathan went above and beyond explaining the process, company, pricing, terms and conditions, etc. We feel like he is one of the best representations of the company as a whole. He advocated for us with contract reps, etc. the system works great and install was super smooth!!

Service by technician was outstanding. Very professional and informed. It didn’t take long for the install. Very happy with the purchase. I feel safe with the new cameras and will recommend to family and friends. I was very happy with the arrival time of the technician and happy with the end result.

Best technicians ever. They were on time and spot on with accomplishing my vision. Very grateful for their expertise. The technicians also allowed me to adjust my package. They helped me customize my settings and everything is exactly how I wanted it.

Install was super easy and the tech was knowledgeable and very friendly. The process from purchase to install was very easy and clear. They walked me through the use of all of the equipment and recommended what I would need to monitor my home efficiently. Really made me feel confident in my purchase decision.

First, Joe our installer was fantastic!! My issue have to do with the interface of my ADT equipment and Vivint equipment. When I decided to go with Vivint I was assured that most of my ADT equipment would work. That was NOT the case!! The switch to Vivint was WAY more than I expected!!

Yes, I would recommend to family or friends. Our installer, Uriah was very informative, knowledgeable and professional. He explained in detail how to use the new system. The right unb by him of the camera view is just amazing. I am pleased with the service and quality of our new security system.

From the moment they showed up on our doorstep to the installation process was super easy and they were all very helpful and informative. My wife and I were very pleased with the service all together and would highly recommend them to anyone. It gives us a peace of mind and is very easy and convenient to use.

Yes I would definitely refer family and friends. Our installer Kayla was very nice and so knowledgeable. Helped me set up app and answered all my questions with no hesitation. Very professional we enjoyed having her into our home. Thanks again.

Good worker but did not clean up after himself before he left. He left opened boxes and a screw in front of our garage and front door. Left our attic stairs down. Aside from that he was professional and smart. Just annoying have to pick up after him.

Mr. ** and Mr. ** were great. They were both patient and respectful with very extensive knowledge of the equipment and all procedures and processes associated with all things Vivint in regards to the set up and installation as well as the equipment. Mr. ** was very helpful with equipment set up, to get the best utilization.

Technician was friendly and knowledgeable. System is easy to use, the app works great with all its features, and were shown how to operate it with ease thanks to our technician. Experience was great and would highly recommend to get and use Vivint.

Yes, I will definitely recommend a friend. The Tech, Mr Timothy ** was very professional. Mr ** went through all the necessary step of making sure that myself and my husband knew how to operate our security system. Mr ** also informed me what I needed to do if any problems occurs or questions needed to be answered.

Caleb ** did a phenomenal job. He was very knowledgeable and quick to assist with any guidance I needed. Caleb exceeded my expectations and I loved the way he interacted with my children without being distracted from his duties. I have recommended Caleb to other family as a requested tech when deciding to install Vivint.

The Tech was great. He called ahead before arriving, he explained everything to me while he was there. He even explained more details about the plan and installation options than the phone service person did. Overall great customer installation experience.

I found Vivint is providing most competitive business with relevant price. Techs are very friendly and helpful. Most of works techs do in the field are trustworthy than someone from the corporate office. I just installed the camera and other equipment panel and got price locked. If Vivint make the deal contract free more customers will join the Vivint, I predict.

Very friendly, knowledgeable, and hard working. Tech got in and out in about two hours. Would recommend this system to anyone that can afford it. Not only does Vivint offer many cool features, they don’t pressure you into buying it right away which is highly appreciated.

Great customer service starting with the initial phone call to the professionals who installed the cameras and system. They explained the cost, discounts and add-ons available to me and help me setup the app on my phone. The weather wasn’t in their favor but they didn’t let it stop them from getting my home secured. Great experience.

This was a WAY BETTER compared to ADT. The tech was on time. The technology and app compatibility is amazing. My entire family was able to use the app and panel without a problem. This was a very easy process from start to finish. I will definitely be telling my friends and other family members about my experience.

Charles and Mario ** were amazing. Mario was very knowledgeable and had answers to all of my questions. I had a lot of different components to my system and they explained everything to me. They were quick, but thorough, and cleaned up after themselves. They showed me all of the items that would be good for my house, but didn’t try and up-sale me on anything.

Connor did a tremendous job installing my Vivint home security. He took his time into explaining how my system would operate and answered my questions and concerns to my satisfaction. His installment of the system was flawless and I’m grateful that he took his time with it to ensure everything worked. The fact that he was able to come by my place a day ahead of schedule made my day!

Loved the experience, high quality video, friendly staff!!! I will definitely recommend this company to other family, friends, realitives and coworkers. The app is easy to use the and panel is sophisticated and modern. Love the team. Super friendly and professional.

Our technician, Spencer, was phenomenal. He was thorough, professional and friendly. He made sure I understood everything and was very clear with his explanations. I would highly recommend Spencer to anyone. This is our first experience with Vivint, but if everyone is as customer focused as Spencer is we are in amazing hands.

Very good experience with the installation. The technician was very knowledgeable and helpful. I am not a very techy person and he was very patience and took his time to teach me how to use the app. Very positive experience and I highly recommend this company.

Ryan and Ryan were very friendly and explained the equipment in a way that was easy to understand. They explained how everything worked and answered all my questions in a kind and patient manner. They also explained why things were placed where they were

The customer service was great. Explained everything in detail and made sure I understood it all. They are going to do my mom's and my house the same day. They also make it affordable with smaller payments over a period of time. I can wait to have it done for peace of mind

The salesperson never showed me his sales badge or number. Ask to have a copy of sales agreement in writing, not by phone. Stated he would, not received nothing as this point. Disregard photo. Salesman never return to place a Vivint sign either.

Honestly I was not looking for any type of security system but knew I needed one. Salesperson was very friendly, not pushy at all. He listened to my ideas and what wanted and made a package that addressed my needs. A few hours later the installer was and with a house that is over 100 years old...He made it all work. I knew there would be some unusual situation due the house be old. Unlike most installers when he had a question or there were options he never failed to stop and tell me the issue and offer solutions....with my approval. It was all a very positive experience.

Setting up my service with Daniel was very easy and helpful. He’s very knowledgeable and great customer service skills. I would recommend the service and hope the representative is Daniel or someone with the same skills and experience. Vivint you have a great representative for your company.

Juan was helpful, knowledgeable and honest. He made great suggestions we would not have thought of. We will be recommending Vivint to friends. The install was quick, easy, and clean. We are happy with our choice and look forward to monitoring our home with Vivint.

The installer Braeden ** was very professional. He did a wonderful job and cleaned everything up, went over keypad with my wife and he was thorough, made sure we knew how to operate keypad. Very nice man.

Seth was my salesman and did a good job with my presentation. When he knocked on my door, I was hesitant but became more confident as I learned about the product. Guillermo was my installer and finished an install after closing the deal. He was the real deal. Pleasure to interact with the whole time. Today is day 2 of using the home security and everything seems well.

I gave you a three star due to the customer service I received on the phone. Jeremiah was the service representative I spoke with him from the get go and he told me that I was going to be able to use the panel that was on the wall when the tech got there he told me I needed a different panel/tablet. Joe contacted another customer representative where then I was told I would need to buy a new panel and given contract choices. Extremely inconvenienced along with not happy now that I needed to spend more money. Joe was spectacular very patient very professional with me. Kelly **.

The two ladies did an awesome job installing the equipment. Both were very knowledgeable about Vivint. They answered all our questions and walked us thru the setups that were needed for working the wall box and the phone. They also gave us a phone number we could call if we had any difficulties in working or understanding the equipment.

I had a great experience with my installer technician Tim. He walked me through everything. He was awesome with helping me and my family with understanding the system and showing us how to use everything we had installed in our home!!!

My reps was very professional and friendly. Explained everything so that we could understand. Showed us how to use the equipment and said we could call them if we had anymore questions. I would definitely recommend you to my friends and family.

The salesmen and the installer were very professional and answered any questions we threw at them. Above all they were polite. No issues at all. I appreciate how patient the technician was with our goofy dogs. I highly recommend their services.

Amazing customer service. Awesome installation service. Overall ten out of ten from the first inquiry to final walkthrough. At no point was there any feeling of pressure to buy. Installer couldn’t be friendlier and informative throughout the entire process. I would highly recommend to anyone in the community to contact Vivint for their services!

I just have to say that I had a great experience during the installation of my Vivint security system. Miguel and John were very nice and personable. They came prepared and they were very knowledgeable about their craft. This is why I believed they were able to do the installation quickly and efficiently. Miguel explained every question I had about my system and answered all of the questions or concerns during the installation. I would definitely recommend getting Vivint’s security system installed and hopefully you’ll get the opportunity to experience your installation with the two gentleman who came and installed my system. I’ve been like a kid in a candy store, playing with the different features, listening and watching all of the outside noises but most importantly when I fell asleep and woke up the next morning, I must admit that the greatest experience of all is that I was able to have a peaceful rest, so thank you!

We have a new home with my family and y’all came out and installed everything and was super professional and helpful. Me and my family thank you. Hopefully everything goes smooth with this purchase and we can feel safe with the system that was installed. God Bless!

The installer Ryan was very knowledgeable, quick, and very helpful in my mobile set up. The system is very easy to use, and I like that it is menu driven. So I will be glad when I move that the whole system can come with me.

Very professional installation. Showed up at the agreed upon the day before. Finished installation faster than expected; then helped set up everything I needed to use my service properly. Would recommend to any friends and family looking to get a new security set up in their home.

From the marketing person Ryan, the salesperson Edgar and the technician Joseph ** all were awesome. The technician who installed the system was very knowledgeable and patient with me, I appreciated the time he took with the installation and explaining the way the system works.

Installer did a fabulous job, and took time to explain how to work the system. I'm very satisfied and would recommend this service to other friends and family. I'm glad I decided to choose this service, thanks again for approving me to get this service.

I was never informed about a 404 dollar charge for equipment. I was informed of a 36 charge for service and 46 dollars for equipment charge not a 404 dollar charge for equipment and I would like to cancel all services. This equipment was just installed today. Not happy with the way things was explained.

My installer Brendon was great. Very knowledgeable and very patient with me when showing me how to operate the system. Also he was punctual and clean and neat and respectful of my house. I would recommend them to any of my friends.

Tim did a great job explaining our options and making sound recommendations! He also helped us get our balance corrected and quick approval for financing! Tim provided training for the system. He also gave us his number so we can reach him anytime for quick service.

Amazing service from Vivint and the installation, Rick is the best, very attentive, descriptive, and trained me on all the different systems. I am able to monitor my cameras, switch things up thanks to his training. Would recommend to friends/family or anyone really.

I was told by the rep that I would be doing a monthly payment plan of $60 something a month and I asked multiple times if there would be an initial down payment or extra charge and the rep said, "No, just the monthly charge." But then I was charged $663.58 and when I talked to her she gave me another number to call but nothing has been done, so either I want my refund now or cancel my ** and refund me my money because I’m calling my bank and accuse you of fraud and stop the payment.

This experience was better than expected. Everything was explained to me clearly. Recommendations were given and THAT alone was very helpful because after moving into a new house, I was unsure of what areas needed to be addressed as a single mother.

I am very pleased with our new Vivint security system. Lance and Adam did a top notch job of installing the system. They were both very patient when answering each of my questions and explained everything thoroughly. Very professional! I will definitely recommend Vivint to anyone that may need a security system for their home!

I was very Amazed with Vivint, when I called and found out that someone was gonna be in my area, and that I could get it put in the same day.. Boy was I blessed that day, my Husband and I, were happy we had that extra protection, but God, in Jesus' name I’s first, in our lives, and So on, and so on, and so on, Praise Him!!!

Isaiah and Gabe were so personable and great! It was nice to really get to talk to them and it didn’t feel like a sales process at all. We had been talking about getting cameras and lights for all the expensive toys we have, so it was a wish come true for us. Wishing them both well in their future endeavors!

I really enjoyed the whole experience: billing, set-up, walk through, equipment, and the installer. I would definitely recommend to family and friends. The time the tech showed us to operate the system is appreciated. We love the features…We can use our iwatch/phone with ease.

Josh was very professional and informative. He went the extra mile to ensure we were fully comfortable with the system. He was knowledgeable and clearly believes in the product. Grateful that he will be our point of contact and technician.

Robby was really great during the entire installation. He was prompt and professional. I was working from home and he was quiet (even when drilling) and very accommodating. He also gave me all the information I needed to get started and use my new security system. 10/10 on customer service.

Vivint is amazing! Simple, effective and easy to use! Thank you to Jason for the magnificent work he did in my house today. He walked me through the steps on how to use the system properly, how to add users and how to customize the system to our needs. Our family feels secured and protected! Would recommend to anyone looking for professionalism and effectiveness.

I am pleased with the service I have received thus far. Vivint has been impressive since I received a phone call for a quote. The customer service is awesome. The technician who installed the equipment was knowledgeable and professional. I think Vivint should offer incentives for referrals, for I am glad my friend referred me.

Joshua's was awesome. Answered all my questions. He was quick and did really clean work. Very impressed. Would definitely refer him to all my friends and clients and he showed me how to run the system very well and make sure I got the coverage I needed.

Joel signed me up and he was very helpful and courteous. He patiently answered all my questions. Joe did the setup in my home and did a great job making sure it looked neat and we understood the equipment. Thank you!

Installer Enrique ** was very patient in explaining how system operates. Very professional in his manner & very knowledgeable. He recommended devices which I didn’t know I needed. But after thinking about it I did see the benefits of the devices he suggested. Being a low-tech kind of person & nervous around technology I admired & relaxed once he broke it down in simple terms. Once in a while a real professional (with a warm personality) comes my way. Mr Enrique ** is one of those few.

Mr ** was extremely helpful thru my entire process. He made me comfortable with asking questions when I didn’t understand things and knew the answers to my questions asked and when I wanted to think about the purchase before finalizing it he was so patient and not the slight bit pushy just to make a sale.

I did not plan this change and it's about twice what I was paying but I do like the system and they said I have a couple of weeks to try it out. Install and salesman real nice, fast, cleaned up and showed me how to use.

Salesman and technician were quick, very nice and knowledgeable! Made everything a breeze! We feel safer, leaving our dogs at home with an armed system, instead of just smoke detectors. We enjoy the custom ringtones for the doorbell!

I had a phone conversation before the install date, had time to look at the Vivint app, so when all services were installed it went smooth. The installers Nick and Brannon went well, then was shown the panel setup to get acquainted with my system.

Roden was my installer today. He was fast, informative, thorough, and pleasant. Made me feel more comfortable after a home invasion. Your company was quick to respond and had an opening only 17 hours after I called. Thank you! I feel safer leaving the house now. Would recommend to everyone!

Paid over $10K for our Vivint system about a month ago. It stopped working after about a week. We called and texted the original installers, who refused to come back and told us to call customer service (which is clearly being outsourced to India). We’ve scheduled TWO service calls now, both of which were no call/no shows by Vivint. Today the tech actually spoke to my wife and told us he would come between 4-8pm. He didn’t show. She called and texted him around 7pm, no response. I don’t care how good the equipment is supposed to be, this company is a joke and they simply don’t care about their customers.

Kyle was very patient and explained the complete product portfolio in very simple language and it was easy to understand. Brazil is very knowledgeable and was very efficient during the whole installation process. I will highly recommend Vivint to anyone looking for a smart home.

James my tech was super friendly, very professional and kind. He made us feel like we were part of the family from the moment he walked in. He went above and beyond and made sure I was always happy and informed with every step of the way. James installed 3 units and didn't cut any corners. Then took the time to show us all the features even though it was late. He reviewed all 3 units and made sure everything was programmed and that we had full access on all the devices. James is a wonderful part of the Vivint family and I am grateful we got him as our technician.

So far, we are pleased with the system overall. We have a long older home so installation was a challenge but the installers worked until they got it right. Because we have a long home, the volume of the door sensors is not loud enough and we can’t hear them at the other end of the house. Some of the answers the salesperson gave us were not accurate so there needs to be better education of the sales staff. The errors were not that significant. One was that the signal was from cell tower instead of WiFi which is not correct. We were also told our battery powered smoke detectors would be picked up and only hard wired smoke sectors are picked up by the system.

From the sales pitch to the installation, all employees helping us out were thorough and knowledgeable. Vince and Manny guided us in learning the new system, as current Vivint customers. After installation, app set up, etc. we’ve been able to work our system with ease. Thank you.

My technician Billy was very awesome, and helpful. Had great customer service skills, a lot of knowledge on his job and explaining any questions I may have had. Overall, my experience with my technician and my satisfaction on my new equipment I’m very pleased and happy I chose to go with Vivint instead of ADT. Not sure how long Billy been a technician at Vivint, but I highly recommend he gets a promotion or some type of recognition/pay bonus for the amazing work and professionalism he shown today. Thank you Vivint for making my home feel safe.

Jordan did a wonderful job for my sister in law Cheryl **. Installed Vivint Home Security system. Great listener and took time to answer all of our questions. Got everything setup on our phones with no problems, and showed us all the options we could select from the Vivint app.

They were very courteous and arrived within the time window they said they would. They had a good package to build from and the price was broken down. They were very neat, done in a timely manner and answered all the questions I had. Explained the setup to me and my family.

From Austin (sales associate) down to our techs, they did an amazing job! Very polite and personable. I will definitely be recommending Vivint! Quick and very professional service. There was minimal damage during setup, but to no fault of their own (we have a VERY old house). The tech was very apologetic but I reminded him that things happen and we aren't mad about it.

Collin and Cole helped me set up the security system for our new home. They were very nice and made the process easy, fast, and smooth! We feel 10x better knowing our home is secure and can’t wait to use our new system!

The technician was very polite and explained how the product works. He was very informative and polite. Even cleaned up his mess. Answered all my questions. He went over thoroughly how each item on my phone worked, how the doorbell works, how the cameras worked, the sensors, the key pad and all the other items purchased on the install. I also have the technician's contact information for any questions I may have in the future.

The customer service was excellent. Pablo the technician was very courteous, professional, and respectful. He took the time to explain every detail of our installation. He also stayed the extra hours to make sure we were completely satisfied on the install. I will always be a Vivint customer from now on Due to your excellent technicians.

Tech had to come out to fix system. The only issue is with the door lock itself. Other than that the service both on the phone and the tech who came out was great. I also was looking into getting the 5 months free.

Blake did an awesome job installing & explaining how everything works. I’d recommend him & them to my family and friends. I had been with another company, I can already tell this is so much better. Thank you!! Very grateful.

My new home security system was installed in less than 24 hours of me contacting Vivint. The phone consultation was thorough and the customer service agent was able to determine the right system for my home and budget. The very next day I received a text message from the installation technician to inform me of their arrival time. My Vivint technician was polite, knowledgeable, and informative. The epitome of a true professional. He explained everything he was doing during the installation process and then showed me how to use the system, which is extremely user friendly.

Corey was polite, he stated it was his first day out alone. He promised things that turned out not true and misleading. The installation crew, excellent. Now dealing with customer service to get what Corey promised is turning into a nightmare! Paying for equipment that is $1800.00 over their website is like ludicrous.

They showed up right on time. Very knowledgeable and respectful of my house and property. He took extra time to make sure I understood how to operate the panel and the app. They were thorough and answered all of my questions.

Very helpful technician works fast and I love the new system better than my old ADT, I would recommend this to anyone needing a security system and it works too we you don’t have electricity. The clarity of the camera are excellent.

From start to finish. Working over the phone, online and in person - the contract and installation process was top tier. The company communicates transparently and the agents are helpful and respectful. All questions and concerns were addressed appropriately and in a timely fashion.

Very helpful and professional to transfer services from previous owner to myself, quick and painless setup. The system is easy to use, and allows for additional devices to be added without issue. The mobile app and advertised response times are awesome!

My security system was installed quickly and the technician was very knowledgeable. He gave clear and concise information about the process from paperwork completion to system usage. He did a great job.

Everything was perfect, the quality was great, the light as well and the siren. Everything worked fine. Good quality camera view, sirens are pretty loud and the light are pretty bright, gets everything in sight. I would totally recommend this products to family and friends. I would let them experience it before they were to buy

The service was professional and fast. The technician explained the system in detail and made sure I knew how to operate the system and app and also how to customize settings to my preferences. He also was able to set up the cameras to the exact places I wanted to cover. So far Vivint is amazing.

Had a great install. Very personable associate installed all my items quickly and neatly. I will definitely be recommending this company to all my friends and family. Best decision I’ve made for my peace of mind. Thank you again for all the help and assistance.

Great customer services. Very near and quick. The service was accurate and installer was on time. I appreciated the request to clean up after. He was very detailed and respectful and patient. He showed me how to set up system and how to set it up on my phone.

The salesperson told me my system was new and they would send a technician out to repair/replace any equipment that was not working properly. After setting the system up the phone technician told me they will not send anyone out and I have to fix everything myself. I will be cancelling.

Your installers were knowledgeable and friendly. They got the job done quickly. Left home as they found it. Enjoyed the experience. The salesman was very knowledgeable and very helpful in this purchase. Would recommend Vivint to my neighbors.

The fan comes on but no heat, I need this fixed. It worked before your techs showed up. I will call and report this malfunctioning heater so you can send a tech to fix this asap. Other than that it was a good installation process and the techs seemed very knowledgeable.

From the first initial phone call to the end result was the most comfortable and convenient experience I’ve had in quite some time! I did not feel any pressure or irritation during any part of the experience like I’ve had in the past. I love my cameras and how fast and easy they are to access.

It was okay. He was on a time limit so he seemed a little rushed. Towards the end, he didn’t switch out the power inverter for the main panel and he didn’t add the other existing windows because he didn’t have enough time.

The entire process was great! The salesman- Charles was very informative and knowledgeable about the product and worked diligently in customizing a system that worked best for me and my needs. Aaron did my install and was amazing! He was also very informative and explained everything step-by-step. Very pleased with the overall service provided.

Elijah and Jose were both amazing, the process to install and the purchase process was super easy. They were both extremely friendly and professional. We were able to get same day install and everything was as they said. Will be recommending this service for sure.

1st time. Customer with Vivint. I must say I’m loving my security system, being able to arm/disarm my home from the app on my phone is a HUGE DEAL. Love my technician he really went through everything to make sure I understood how to operate my system. It was a long process due to tech arriving right at 4pm and my carbon monoxide detector is not connected to my system due to no batteries. No big deal, everything else works and I’m perfectly fine with that. I’m a happy homeowner and a new Vivint customer, my home is protected, life is good.

Jared my tech was super professional and completed the work promptly. He asked where I wanted my cameras and tablet. It all came out exactly how we discussed. He then walked me through the layout of the system and answered all my questions. He even adjusted a couple cameras for my liking. No complaints, quick and professional install.

My experience with Vivint staff, from sales to installation, was professional, educational, and prompt. I wasn’t sure if I wanted to install a system or not, so I asked plenty of questions to my salesman, Elijah, and he was able to explain everything to my satisfaction.

Great, friendly service. Very knowledgeable and professional. I'm loving the remote cell phone features. Just the thought of controlling the temperature of the house while on the way home is the best. All safety features and recommendations were addressed. Future features were covered as well. I'm pretty sure I'm going to be a life long customer. I will definitely pass on my experience to my fellow Veteran buddies, Family members, work associates and friends.

I’m a first time customer with the company. The installer was very prompt, courteous, knowledgeable and professional. He showed me the ‘how to’ with my new system from the keypad to the camera. He also suggested I keep the boxes, just in case I transfer services.

Vivint was on time, friendly, and explained the installation process before getting started. They installed what I wanted and didn’t try to hard sell me on additional products. After the installation, I was trained thoroughly on how to comfortably use my new system. I would highly recommend Vivint to anyone looking for a security service.

We are thrilled with our Vivint security system. Our tech arrived on time, assessed our property and recommended what we needed, walked us through the entire process, and was able to get us a referral discount! I recommend that everyone gets a security system from Vivint. The camera quality beats every other security system camera on the market. We could not be more impressed!

I had a new Vivint Smart Home system installed; the installation technician was so knowledgeable and personable. He was efficient, installing all my equipment in a short amount of time, and patient in his walk-through the system with me. I love the Vivint equipment and so appreciate having a great installation experience. Would highly recommend both Vivint and my wonderful technician (sadly I don’t remember his name).

Technician was prompt and very courteous. He was very professional and extremely knowledgeable about the the equipment and exhibit high technical prowess in resolving the problem. Very pleased with Daniel. Extremely satisfied with the work he performed. I would highly recommend and ask for him personally if I was to experience any other problems with the equipment. I'm happy with the equipment and service technician dedication to fixing the problem I had.

The crew that came and installed, very good and took pride in their work. Only draw back is we have another scheduled installation for the fire/co monitor, wish it would have all been done in the day security was installed.

So far so good, couple of headaches they are working through but they have been very helpful. Looking forward to getting the rest of the alarm system installed. Which will be on Monday and then hopefully everything will be working.

Cody set me up over the phone with fantastic equipment. Then Joseph ** installed it - spent hours getting everything perfect and then teaching me how to use it all. We ran through equipment and how they work. Best decision ever, easiest security system to use.

Yes I would recommend. This system is cutting edge technology and very easy to use. Has app that allows you to take your security with you anywhere. Guys did a great job with the install and made sure I was comfortable using system prior to leaving.

Did a great job, excellent service would highly recommend. I enjoyed talking to Travis, he walked us through every process and made sure we were good. It was our first time and feel really good about using the services. Very nice, clean job and perfect service.

Your installation technician was pleasant and knowledgeable. He took care of business quickly. My only complaint is that you don’t furnish a printed booklet of instructions for those of us who are visual learners and follow printed directions to have easier to use setup and usage instructions.

Did not receive certificate for homeowners insurance and did not receive booklet on system either. Tech was very pleasant and efficient. Don't believe that all window sensors for bedrooms or dining room were installed either. Please make sure that I am issued credit for five sensors.