Vivint Reviews

I called to inquire and the rep was great. He provided me with full and clear details, and got me set up for installation quickly. I asked for my install to be escalated and they were able to get move my installation to happen within 48 hours. The install was neat and everything is very user friendly. I’m very pleased!

I’m so overly happy with the honest, friendly and professional service I received today. I can’t say enough how great Adam was. He made sure I understood how everything worked made recommendations. I feel like we really got great service and a great product! Adam was also really great in helping me get my brother referred. My brother was also impressed with the customer service and products

Woke up this morning not even 12 hours after installation to a bill of $236. I was then on the phone for TWO HOURS talking with SIX different people from Vivint to only be told nothing can be done. I wish I NEVER heard of this company of liars and thieves and people who just don’t obviously care. Disgusting. And now those same people are being paid by me for my security…the horrid irony. NEVER WILL I EVER RECOMMEND VIVINT. NEVER.

Wonderful fast service. They were in and out. Setup was quick. Zack is a great service rep. He even stop back by after everything was done to make sure everything was going right. I was glad he did. The security system works great and it's much better than Ring door bell. I like the whistle of the bell.

Everyone was really professional and helpful. Dave showed me everything and did a price rundown. Zach and Spencer set everything up. I am able to see all of the main rooms in my house from wherever and feel safer when leaving.

I think everything went ok. No complaints. System appeared to be working well. I’m very pleased and happy that I can check in on my mom while away at work. The only issue I have is that sometimes it takes a little time for it to load. I’m not sure if it’s my internet service or not.

Vivint was very prompt to get me a quote and able to get my system installed extremely prompt and professionally. The system is spectacular. The camera quality and human interface with the in home panel and my cellular device make this system very user friendly. Customer service is the best I've encountered.

Moved into a new home with an existing Vivint system and the reactivation process was swift, smooth, and easy to follow. Really enjoyed the step by step instructions and personal touch with calls prior to and after activating my system. I commend Vivint for not trying to sell me more products without activating their service and will now look to expand my system in the future because I really like how their system works.

Joel the salesman was really good! I never have bought anything from someone at my door before! So that was a first for me! Josh the technician was great. He stayed late and completed everything. Made sure everything was working. Took the time to explain everything to us. Everything went great!

Orlando was very helpful and descriptive with his sales. And Tyler did great with the tech (besides accidentally locking our cat in the garage) he also helped me discover how to use the app and the tablet.

Mike, the installer, was very knowledgeable and patient walking me through the app and how to navigate the keypad. He made sure to “leave it the way he found it” so there were no debris or packaging items left behind. The job was done exactly to my satisfaction. I would recommend this system to anyone considering a security system in the future.

Just received Amazing service from Tyler. This guy was Amazing. I'm already looking forward to having a long relationship with this company. Tyler showed up 3 days early, gave me Amazing service all while going above and beyond for me. This guy should be a supervisor or manager because he’s a Superstar.

The entire set up was quick and took no time. My technician was very helpful and made sure I knew every feature my alarm system included. He also gave me an overview of other options I can have for future add-ons to my current system. I would definitely recommend Vivint to everyone I know.

This was a really good experience! Aaron was professional, informative and a really good guy! He installed all of our equipment and explained all of the functions so that we knew all we needed to before he left. He also climbed up and down the ladder several times as we were a bit picky on the camera angles. He never complained or showed any annoyance.

Salesman Sean and tech were both awesome. Very friendly and respectful. Both had answers to all of our questions and knew the system inside and out. Tech did not make a mess and talked us through each part of the system. He tested everything and then had us do it so we understand everything. Overall a great product and experience. We have 5 friends addressed to him so they can help them with this great system.

Kyle was a great salesman as he explained the benefits of the Vivint system while also showing us some gaps with our Ring system. The installation started that night and we have been pleased with the system since. Kayven did a great job installing the system and worked long hours to do so.

The technician was supposed to be at my business between 8-12. I was told that he would be late. He arrived at my business two hours before my business closed and wanted my staff to stay over. The technician was not able to finish installing all of my equipment and I do not have a date on when someone will be able to complete the work. This is not a very good first impression of your company.

Jordan was incredible! A pleasure to work with. He was so polite. He was very informative. He answered all my questions quickly. He also accommodated whatever times I needed, with my work schedule, for phone calls and instillation, even if it was after hours! I’ve told everyone I know about the amazing customer service.

The tech Khalil was awesome during the installation process. He was very helpful and answered all of my questions and did an awesome job explaining the system. I'm really impressed with the quality of the cameras. I’m upset because the price changed from the original contract amounts. I’m seriously considering canceling the contract unless this issue is resolved.

Awesome install and service. Thoroughly explained everything. 3 indoor cams. 1 inside. Door sensors and 6 window breaks. Electric deadbolt lock. Works amazing. I can check in any time I want. So happy this is my second home I have with a full Vivint install. Have been a customer for several years before we got one in second home. We love it.

My new service installation went very smoothly. I was very impressed with the expertise of the technician who came out to my house. He was very knowledgeable and took the time to explain every little detail of the contract to me, which had never been done before. So, I am happy that I went with this Vivint. Thank you for the excellent customer service, and keep it up.

Great friendly staff. Very good service. Professional, explains everything well. Answer when they are needed. They break down the plans and equipment you receive and how much everything will cost. Good, encouraging, positivity, teamwork. Very good support and supervisor.

A one service on salesman and tech. They were dedicated to getting the job done. Very impressed on installing the equipment the same day. So far the equipment has been working great. I will be telling others about Vivint. I like the view of the cameras. It's clear and I review the events from the day before.

Cameras was installed however the tech was not HVAC certified and messed up my heating and air conditioning unit trying to replace my thermostat. I’ve been getting the run around to get it fix and this stupid company wants me to pay for something that their fake technician did. I would never use this company again or refer any to them. They are inconsiderate and don’t care about what their employee did.

I had a very good experience with the salesman and installer. All information was shared and shown. The operation of the device was modeled and it works as told. I am one happy customer. The system works great. I can see all my vehicles and what goes on in the front of my house. The camera inside allows me to see who enters my property.

Vivint made the transfer of account from my daughter's name to my name in 1 day. Although it was a little difficult at times due to a system upgrade, the transfer rep found a way for it to be completed. The rep was also patient with phone issues I seemed to have & did not rush me or pressure me to make a tech appointment which would have been easier.

My parents are older and had trouble with their previous alarm company. We reached out to Vivint and they were extremely communicative, timely, and THOROUGH. Kyle our installer even recommended some features that Vivint offered that he hadn’t thought of! At the end of the installation, Kyle gave a very thorough rundown of how to use the system. The cameras are extremely clear, the system works amazing and Kyle was amazing too. My family is very happy to be a part of the Vivint family.

Great service from sales to install. The install professional came in at a last minute request and was very knowledgeable and professional. I received a follow up visit from sales professional to see if I needed further assistance. I would suggest either of the two professionals I dealt with to anyone as both were very helpful.

They are great. They have a way better product and service for your money compared to the other companies and Their system is tamper proof compared to others and Their system is easy to use and understand, even my young kids can work it. I would highly recommend to anyone.

Fast and friendly installation. Would highly recommend them. Doorbell camera work great! Backdoor camera and light is fantastic! Also love the way I can monitor and control everything from my phone. The door locks work wonders. All the staff that I dealt with was great. Friendly and very knowledgeable about the products. Oh and they stand behind their products!

We had Vivint installed last year. We love the system; it keeps us safe. It alerts us to people on the premises, alerts us to packages that have been delivered and when someone rings the doorbell. I particularly like the deter alert that lets people know they are being recorded. With all the vehicle break-ins it helps to keep my vehicles safe. People see the cameras and also can hear the deter tone. The app works well and allows me to remotely view my home when I am alerted, also if I just want to check up on it. I am also able to arm and disarm the alarm remotely. All in all, it is a very reliable system. The installer was professional and ended up spending 3 hours installing the system and explaining to us how it works.

Very happy with our experience. Two reasons I didn't give 5 stars, 1) the requirement to use a debit or bank card is unacceptable. Please consider allowing the customer to use a credit card. 2) A little sales pitchy, in the sense a lot of information is thrown out fast. As a career salesperson, I was able to see through it and took notes, however, I could see how someone could be deceived, quickly.

Manny was excellent in presenting the product and services. I couldn't believe that my system was installed before the evening was over! The quality of Vivint's camera is far superior to that of other security systems. To be able to see who's at my front door with my phone will be a real plus.

I appreciated Antonio’s being genuine! He’s was very consistent yet very respectful. I’m very pleased with our security system. They also installed everything the same day! The installer was very knowledgeable and did a great job installing everything and explained how everything worked with the security system as well as the app. I would definitely refer Vivint to family and friends.

The techs were very knowledgeable and the lady was such a hoot to visit with. Installation was great. They will be back Tuesday to finish installing cameras. I really appreciated how engaging the sales people were. I don't usually talk to door to door salesmen.

They were very precise and helpful and super understanding. Thanks to Eduardo **. We are comfortable with purchasing this system. Only downfall was that the technician didn't give me a date for installation so I'm not sure if I'm supposed to wait for a call or what but I will be calling on monday for clarification.

Sales representative explained everything thoroughly and was very professional and knowledgeable about the product and services. The installation technician was also very helpful in setting up everything for the home, as well as helping set up the garage, front locks, and passwords for the system. The experience as a whole was delightful and I know it we feel more secure about our home's safety now that we have Vivint.

Horrible weekend due to equipment failure and technician a nice guy but my door is ruined and the smart lock haven’t worked since install. The tech came out and tried to fix but couldn’t. I can’t lock my door at all. Now my home is fully unsecured. I’m frightened to death to go to sleep with me and my family. I can’t get in contact with the business office because it’s the weekend. I am so sorry my fiancé allowed this service to be installed.

We met with the sales representative late in the day and the very next morning had a complete home security system professionally installed. Communication was informative and accurate. The installer was prompt and very knowledgeable. Her expertise made the entire process worry free. Every aspect of the experience was a 10/10.

The technician arrived on time and explained the process. The system appears to be simple to operate. However, the initial fee is a bit steep. You do get some free products with the package. I especially like the carbon monoxide detector. It came in handy because the one I had died the day before. Only time will tell if I made the right decision to get this system from this company.

This was the second time a salesperson came to offer their products. My s/o suggested we go for it this time. Both Luke and Jacob were friendly and easy to talk to. They answered all questions as they were asked. I do recommend two things that may have swayed my decision. Upon agreeing to sign up, there is a hard pull on your credit and when installing the equipment, they must be plugged into outlets. Other than that I was very satisfied.

My technician today was Jill. She took her time explaining all aspects of my newly installed security system! Jill was very professional, extremely knowledgeable of the system, and provided helpful recommendations and tips! I would recommend Vivint to any family members or friends! I hope that all the technicians are as thorough as Jill.

Guys came and did a great job and excellent service and provided a safe place for our Family. The cameras are clear and precise. The guys were easy to talk to and explained everything to us. It was hot outside and the guys still did an excellent job. Thanks for helping us!

This was one of the best purchasing experiences I have ever had from the moment Shawn knocked on my door to the moment Grant was driving away. The entire process would have me recommend your product and service if everyone in your company are as professional as these two. I hope the service of the company is just as good. Thank you Shawn and Grant!

Everything was explained and went as planned. I was suprised at how fast everything was installed and operational. I would recommend to anyone interested in a home monitoring system. I am extremely happy with my system. The system is fairly easy to use and that is important to me and my wife.

Daniel was very thorough in assuring I got set up with my Vivint system. He made sure that I had everything accurately completed. He was very pleasant, competent, kind and patient. I would recommend Vivint to people. Daniel went out of his way to make sure that I was satisfied with the setup. I hope all you Other agents are as good as Daniel. Thank you!

For something so expensive, it should at least work correctly. I've had my system for 2 and a half months and already had two issues. First, garage door sensor wasn't working, technician came and fixed and it stopped working again. I wound up deleting it. Now, one of the cameras shut off and it couldn't be rebooted so I have to waste another day waiting for a technician. Even worse, customer service actually tried to sell me something else as a solution to the problem. Troubleshooting comes up with some crazy things for you to try to do as well. Ask around before committing to them.

A customer experience for an alarm could involve the following aspects:

Great system to have. Installer was quick and professional. Explained all that I needed to know and made sure I understood everything before leaving. Helped install and set up the app and the tablet. Also with positioning the camera lights and door locks. Very prompt and was able to show up early to appointment to get started.

The sales tech was very knowledgeable and courteous and friendly. The installation tech was also very knowledgeable and seemed to know what he was doing. I would definitely recommend this security service to any friends and family in the future. I hope that once we start using the system and have questions or issues the customer service will be just as good.

Knowledgeable And confident. Had a few issues that took him longer than the usual installation. Met this challenge with confidence. Knew when to call for additional support from his team. He had a very present demeanor and we enjoyed the extra time spent with us. Is a very good conversationalist, served our Country in the Navy.

The tech who installed my system was very professional and quick. He was very knowledgeable about the equipment and app. I haven’t had any experience with customer service but so far so good. No negative feedback. The system is easy to use and navigate. Customization in the app is also easy to use and to set up.

Overall this was a great experience with a friendly and informative team!! Installation went smoothly and the team was extremely friendly. The sales rep also followed up next day to check in and make sure all was well and that we were happy with the install and had no questions.

The entire process was easy to understand how we built my system to my needs. I have 2 cats I didn’t want to set off a motion detector and was even concerned if I should bring them to a friend's during the installation. Chris came on time, and explained what I was getting and how the process would be and told me he’d make sure my kitten wouldn’t run outside. (He had his running shoes on). He went over the app and the control panel how to use it. He made me feel at ease and that I would be protected.

Vivint the guy I have a chance to work with I am glad that it was them three from what I see. They are really respectful and about business. Well done. I am glad to give y’all a five star. I will go as far as telling my friends and family.

Very professional and worked in a timely manner. Amazing work. The whole process was quick and easy. The rep explained it to my wife and I. The installer stayed after hours to ensure the the installation was done properly. Was able to work with me while I was out of town. I recommend the rep and the installer to anybody. Solids work.

Both gentlemen that were at my home last night were amazing through the process, even to my kids, as it was laid into the night, professional and friendly. I would highly recommend this company. Services are a no-brainer. I’m looking forward to the other options on the app and safety for my home.

We had the Vivint team install new our home security cameras and sensors around our home and we are glad we went with Vivint! Super easy install and super easy to use! I love that I can check on my house through my phone when we are away! The tech team was very quick when installing the cameras and sensors, they answered every questions we had!

We were impressed with Kyle, our sales person. Professional and friendly. Installation happened the very same day! We had been meaning to get a security system for a while and pleased that the product came to us. Thank you for your professionalism and providing us with a great product. We are very pleased.

David ** is an incredible salesman, from everything in being charismatic, straightforward, honest, and assuring. He told me everything about Vivint from A to Z. The person that installed the equipment came within an hour after signing up with Vivint and did his best to installed everything all in the same day but unfortunately it was already late and I told him that he was more than welcome to return the following day which he did and installed the rest of the equipment perfectly. Thank you to those 2 guys for helping me have a secure home with Vivint.

The tech drilled so many holes in my home and wired my home so bad that the manager had to come out and redo the whole installation process all over not to mention the price I was quoted and what I see in the app is so different that I know I'm not going to keep this service. It went from $35 to $125 and they couldn't even hook up the thermostat. The color keeps going back to black and white. It's just not what I thought it would be.. The clock don't say on the keypad home screen. It's just not that good. I should have stayed with Arlo.

Installed new security system, dropped a ADT for bad customer service. They stepped right in and offered better service, security and prices, I was very impressed, they came out and installed the new security system within 12 hours, the installer was very knowledgeable and confident, I do appreciate the quality of service and customer care....Excellent JOB!!!

From the sales reps, Jayden & Harry, the engineer Abraham & the installer Tyrell, all AMAZINGLY KIND. Professional, knowledgeable, helpful & honestly a joy to interact with. I’m truly thankful for each & every one of them & wish those men well in life! As far as services go I am confident I’m getting the best energy deal with Vivint & as a stay home mother I also feel so much safer with Vivint’s security system. Vivint is winning with their services & especially with their on the ground customer service.

Vivint does excellent work, great system to have. Their workers are very professional and kind. I give each guy that was here today a 10, can’t ask for better people. They make me feel safe and secure, job well done. Thank you, this camera system is great, plus a Door Bell.

My installer Mike was awesome, extremely knowledgeable about the product, and skilled with installation and problem solving. It feels very safe and comforting to my wife and me, knowing my daughter's home is under surveillance. Mike went above and beyond to perform this installation 2hr commute! Thank you so much Mike, I'll definitely share with friends and coworkers.

First appointment was scheduled for July 20th. That appointment was cancelled because of car trouble with the technician. 2 Appointment was canceled because of a flat tire. Third appointment was a no-show and finally received a call that the technician was sick. Then couldn't reschedule me for over a month later. At that point I was canceling my service and they found a technician for this morning. Technician was outstanding and very professional. However, leading up to him was extremely frustrating since I burned 4 days of vacation and I wasn’t sitting on a beach.

Technician was very straightforward in explaining how system works. Technician was quick with installation and cleaned up afterwards. Sale representative was very thorough and kind. Got to know customer (me) on a personal level which made the sale for me.

Great and fast customer service! Dawson was very knowledgeable and honest! Set up crew was very helpful and cleaned up behind themselves. Prices were reasonable and went along with my budget. Cameras are very clear and easy manageable. I would recommend this service to friends and family! Alarm system was perfect for my home protection and letting me know if my two-year-old opens my door hahaha. Overall this system is a great way to keep my family safe and I really appreciate you guys. Thank you!

It's an amazing experience. I like how I can see everything in front of my door without opening my door and I don't even have to be in my home to know who's there. I love it. I would recommend it to everyone!

Salesman was informative and was very professional. Explained numerous options in what was best for my budget and gave me the best deal. The installation was smooth and the technician knew what he was doing. Highly recommend to other family members. Also the time he took to explain was knowledgeable.

The Vivint tech Eddie was great, he took his time to make sure everything was done correct and walk us through the alarm system. It was pleasure working with him today. We will ask that he comes back to do the outside cameras once the roof is done. Thank you Eddie and thank you Vivint.

Me, Antonio ** went above and beyond with the install as well as explaining how everything works. Everything works as it should as well as looks amazing. No mess. Very professional. He is did really good on his work and he work with us on the price and help us out understand everything for the system. I am very impressed with his work.

The guy that came over to do the sales and the guy that did the installation yesterday did a great job. I like the equipment and the way it works. I like how the camera is operating on the door camera. I like having a doorbell as well which I didn't have before! All in all I'm very happy with the services that were provided yesterday.

The installer was rude. They did not listen when I said I did not want all they recommended. They started charging me immediately even though they said I had three days to review their product. Then ghosted me when I tried to contact them. I do not recommend them. Find a different more affordable security system.

The salesman gave me the “I never do this for anyone” spiel. Install team left trash on the ground and a a partially filled hole in my wall. The install team also left Sheetrock dust and scrap from the inside of the wall on the floor, outside, and in my garage. The install team was very friendly and thorough with their work other than the mess issue.

Great job and very neat. Very knowledgeable of the alarm system. I would definitely recommend this company to my friends and family. They took care of any concerns that I had about the alarm system and left me with contact information. They spent several hours here to make sure I was satisfied with everything.

The installer and salesman were knowledgeable and efficient. They respected my home and answered all of my questions. The quality of the doorbell camera is above what I expected. The mobile application is a good touch. Although, the speed and quality is dependent upon cell signal when you’re not connected to Wi-Fi. I would definitely recommend this service to others.

Jonathan was terrific! Clear, courteous and clean! Did an excellent job. He worked hard and was very clean. Jonathan also discussed upgrades and some were welcomed and some I decided not to do. He also was clear with how the installation worked, athletics are inportant to me and he did a great job of making it look good and installed correctly. Way to go! Nice man as well.

I was looking at upgrading my Simply Safe system and fortunately met up with the most knowledgeable Vivint representative! He knew all the other systems because I had already researched them and he was incredible accurate. I was able to tailor my system and came out way better than if I had kept the current system and upgraded. I am confident I have a system that meets my current needs and can easily adapt. If I feel I need more or less in the future. I feel my main reason to decide on. Icing in the end was more about customer satisfaction and personable service than anything. It certainly beats talking with a live person face-to-face than an online checklist or a phone call with just a voice.

Jordan was pleasant and didn’t try to sell me anything that I didn’t want. Jared the installer told me what he was going to do before he did it. Then after the installation was completed he walked me through all of features on the phone app as well as the control panel. I feel it’s a good system but we’ll see. It was installed just last night 8-7-2024.

I was very satisfied with the work, everything was explained to my understanding. The Technician and Supervisor was very nice and all people I talk with at Vivint thank you all, they help to get a plan that I could afford. I would recommend all my friends to get Vivint for their Security Services.

The technician was very knowledgeable and easy to understand by walking me step by step when showing me how use my pad and how to use the Vivint App. I will be definitely recommending this technician to my family and friends. I really learned a lot from him in a short period of time.

I just had my Vivint installed by Derek. He taught me how to use the system and it’s really easy to follow. I love using the app because it makes it easy to see from the camera if someone is at your door. I feel secure and safe with my Vivint alarm. I am content.

Coleby was a great professional. He provided all the specifics of Vivint's products and pricing. He made me feel like an important person throughout his presentation. He is a valuable asset. I look forward in receiving Vivint's services for a long and secured investment. Feel free to contact me for any additional questions or concerns.

Jarod communicated his arrival very well and was very thorough with his explanation of the systems. If the opportunity arises we will refer our friends to go through Jarod. We love all of the features the Vivint system has and gives us peace of mind that our house is safe and secured.

Kerwin was my tech, he worked tirelessly in the rain to ensure the job was completed and extremely professional in his mannerisms and abilities to perform the job. While the cameras are not exactly where I’d asked. He made the best with what he had to work with and I couldn’t be happier with the product/install. Looking forward using this system to its full potential.

Excellent team and amazing equipment. House feels safer now with the cameras. Deals were amazing for the product and the service. I would definitely recommend the service and company to friends and neighbors because not only they give incentives but they also provide with the best product and services. Thanks for the service.

The rep was courteous and helpful in explaining the system. I have looked at other systems for security and decided Vivint suited my needs. The installation was a breeze. He even cleaned up after installing. Can not give a more detailed review since the system has just been installed. Will give another review later on

Absolutely thrilled with my new Vivint security system! The installation technician was efficient and explained every detail thoroughly. He arrived on time and completed the job quickly and professionally. Now I feel completely confident using the system daily. Couldn't be happier with the service. Highly recommend Vivint for home security!

Was great! Was very helpful and informative with the system. He showed me how to use the DVR system. I would definitely use this service again. The cam system works perfectly and I thoroughly enjoyed the setup process. If anything else arises I'll definitely go to her for help. Thank you very much.

Everything was great from the consultation to the installation. All of our questions were answered and Steffen was very helpful. Everything was explained in depth and any and all concerns we had or didn’t know we had were addressed. Just overall the experience from the start to the end was a good experience.

Great team. They gave swift responses to questions and were patient in the face of potential road blocks. The technician was thorough and respectful. The system is simple to understand and the picture/video quality were better than expected. We were interested in a security system in the past, but thought it silly in a rental. What sold us was the fact the system moves with us, along with how simple it is to add equipment or remove it based on our ever changing needs.

Mike did a wonderful job of communicating the type of equipment that my house would need. Secondly, he explained the terms and conditions of the cancel in detail. In addition, he stayed the course in resolving and troubleshooting any problems that arose during the course of the installation process. Truly appreciated his work ethic, professionalism, integrity and customer service. Outstanding job!

I had time constraints today for the install and made sure the sales rep knew this. The install team was late but did keep me informed of their arrival. Install took longer than anticipated due to some unexpected issues but because of my prior commitments, I had to leave while they were still at my house. Still waiting for service technician contact info for the smart thermostat. Clean up post install could have been better given that they knew I had a young puppy in the house. Overall, nice techs who worked hard but install could have been smoother.

Yes the guys were very polite, courteous and explained everything to me and did an amazing job. I would definitely recommend them as my home feels very secure now. I appreciate they showed up on time and left the job very clean. Thank you for all you did. I am glad we chose Vivint.

My installation process was great. Nick the technician was on time and made the installation a smooth process. Very well trained and knowledgeable of the system. We were taught how to use our system within minutes. Hats off to a great company, we will recommend Vivint security system to friends and family.

Quick and easy experience. The gentleman who helped set up the home security system took care of our specific needs which made a very relaxing and easygoing service. He was also pretty relatable and great to work with. Would definitely recommend to others to have a home security system installed.

EXCELLENT CUSTOMER SERVICE! BY Braiden's Team in sales and installation. Braiden is very knowledgeable about security equipment and services Vivint offers. Christina installed all the security equipment in a timely fashion and was very knowledgeable about equipment. Also both were very kind to my German shepherd Nova. Thank you for all you do.

Went from ADT to Vivint and before they started the estimated time of installation was 6 1/2 hours. Mine took 11 hours. He had trouble with running the wire through the attic for the outdoor camera. But I must say he was tenacious and got the job done. I haven’t had the system long enough to review, but it seems like I will enjoy using it.

Ryker was a great salesman. He answered all our questions and signed us up for the equipment that would make our lives easier and protect our home the best. John and Brittany were great installers. They chatted it up with us to make for a very pleasant experience. 10/10 for everyone on that team. Would definitely recommend to anyone who needs home security.

Charles was early and prompt with my installation. I was able to ask questions freely and he gave advice for security as well. He also let me know about the referral program. I enjoyed his conversation and he gave me step by step instructions on using the smart hub. I am very pleased with my results.

Did an amazing job both with install and customer service. Very professional and polite even with them having to do the install late at night and during a pretty decent rain storm. From start to finish it was only about an hour total time. I would highly recommend them any time!

The payment was an issue but the installler and rep were amazing and patient They both found ways to make the customer happy and went above and beyond what was expected and necessary. I would recommend both of them to anyone.

I had the system for about a month. The system is fine it is the support. I got a low battery message on my control panel 6 days after installation. The online help tips are horrible. When I called the first time I was informed the battery on the control pad has to be changed by myself and instructions would be emailed. Never got them, second call after researching and online said panel has rechargeable batteries why am I getting the warning. Then was told it was a camera with low battery and again up to me to change battery. So I asked to cancel my service, was transferred to retention was set up for a tech to come, and tech never showed up or called. The first tech appointment was two weeks after installation for a digital thermostat also a no show no call. The technical support is so inferior and I am sorry I got the system.

Great service! Worker was very respectful, kind and patient. He worked quick and efficiently. Is very respectful of property. Explained everything well and answered all our questions till we were completely satisfied. This security service has great quality cameras and would highly recommend for your home if in need of a security system.

Good people. Salesman was great. The installer was a great person. Will tell others about the great job they did. I do not know what to say. They did a great job and they are good people. I will stand up for their products. This is too long. I have nothing else to say.

The installation was quick. The tech was very nice and he made sure that I understood how to operate wall monitor. He explained the service terms. The customer service representative was very professional and polite.

Today was a cool one. Joshua ** came to install our service today and I’ll tell you he’s one of Vivint’s Best Techs by far!!! He gave us his honest opinion on certain things for my family and I appreciate him for that. After today, my family considers him family. Get Ready for the house warming Josh!

The initial set-up and installation process was simple and easy. My technicians was super awesome. They was clear and worked with efficiency. They was able to explain everything clearly and in details. The system seems easy to understand. Equipment is super affordable. I really feel secure now with my new system. I highly recommend Vivint.

I like the features that the system has to offer. The clarity of the camera and ease of use with the app. The technicians that came to the house to install. The product were very knowledgeable and professional. The sales person that came to the house to explain the system was very knowledgeable, very personable and explain things to us in detail.

Do Not, I repeat, DO NOT purchase this equipment. The salesman lied, lied, lied. He told us we would be in a 60 day trial period yet two weeks after having this equipment installed, we received bills. When questioned, they informed us it's for the equipment which is through some bank. This particular bank places it on your credit card so your score is impacted. In addition the salesman was supposed to video the transaction so that any discrepancies could be verified and he didn't so it's his word against ours yet how would I know about a trial if it wasn't mentioned. This company is out to con individuals plain and simple.

We were talking about a good surveillance system and are happy to have gotten Vivint as our products. Breant the sales guy was amazing, came by our house one evening pitched it to us since our neighbors were product user and we were sold. The techs came out the next day. They were respectful and diligent with their tasks. As a mom to a toddler it’s given me peace of mind knowing that I have these cameras and door cam to make me feel safer.

My sales representative Jadan and my installer were very professional and kind. They did a wonderful job, made my husband and I feel very comfortable with their knowledge of the service. They explained everything and made sure that we were able to operate our new system with ease before they left.

Tai, our Sales Rep was friendly, professional, and thorough. He was open to listening and meeting our needs. The installer appeared to be in a hurry and did not address some of our concerns. He did not give us the correct information for updating the Vivint Application on my spouse’s phone and she is not able to toggle between the two systems.

Drew with Vivint was incredible, very friendly, informative and hardworking. He had a crew there in 20 minutes after I signed the paperwork. The installer “Blue” was extremely professional and quick with his install. He was very informative with how everything works and cleaned up after himself when he was done. I would 100% recommend this company to anyone!

I’m loving my new home security system. The salesman were very professional as well as the technician. Things were explained to me and my family very well on how to operate everything. I would highly recommend this security system service to anyone. It’s so nice and has unique features. Thank you Vivint for providing your service.

Jordan and James were both great. James was quick with the installation and I would definitely recommend to anyone looking into a security system. As a mom I now feel more comfortable with the cameras. I can now monitor my home from my home which is important to me because I work a lot.

From setting up the service to the customer service team to the tech specialist coming out to my home the level of service was amazing and very professional. I recommend Vivint to all who is looking for best in class service. The techs provide insight and created recommendations in the walk through that was customized to what I was looking for. After they left I had no issues with my cameras or system at all and I look forward to keeping this service for life. Thank you Vivint for the top notch service

Loving the feeling of being safe. It’s not complicated at all and it’s not expensive. The person who is working on it are nice and friendly. It’s easy us using your phone. I recommend it to anyone who is interested in buying it. I just love it and it’s not expensive. It’s worth it.

Initial service was pretty smooth. It was explained thoroughly and answered all questions we had. Installation went by fine as well. I was happy someone still came out in this weather. He was very knowledgeable. He had issues with the doorbell wiring but he managed to get it done without delay. I was worried about waiting.

My old security system was torn out and the technician was at my house 8 hours and couldn’t get the new system online correctly. Tech came back the next day. Got the system up but my doorbell and backyard went offline within 24 hours and garage camera is functioning correctly. Nice people but at this point the service is questionable.

I will not state rather my experience was good or bad. I will state what happened and you decide. On August 1st my former roommate and I contacted Vivint to transfer the service from his name to mine. The agent we spoke with explained the process and asked my former roommate a series of questions to verify he understood that the process takes 3 days for me to finish my portion and I would have 3 days to change my mind so he would remain responsible for the account until I fully accepted the account. Next the agent spoke to me privately. He obtained my information and explained that someone would be contacting me from the transfer department with in 3 days or less to complete the process. He said I needed to be home at the panel to finish the process. I asked if I could have the phone number to call the transfer department when I was home. He told me no, they had to call me.

I'm obsessed with my new system. It’s so easy to use and honestly a lot of fun watching the video playback. The person who installed it and the rep on the phone were so helpful and insightful. Will totally recommend them to family. I also like that my large dogs don’t interfere with the sensors inside. Also the doorbell quality is really good for a doorbell cam too, love that.

Derrick was great & explained everything thoroughly!!! Would recommend him to family & friends! Very happy with my Vivint equipment so far..Derrick was on time, very professional and walked me thru each detail needed to get me used to my Vivint. Love how I can unplug the panel & put it anywhere in the house, also love how the camera & ring captures a lot. Another very unique thing I like is how I can open my garage with the app on my phone if I needed to let anyone in when I Am not home. So far so good!

I want to express my complete satisfaction with the recent alarm system installation. The team was timely, provided excellent customer service, and ensured every detail was thoroughly addressed. Their professionalism and dedication to quality were evident throughout the entire process. I couldn’t be happier with the experience and feel much safer now. Thank you for a job well done!

Horrible Security Company. Without exception, Vivint is the worst company we have ever dealt with, Full Stop! $1200 in equipment and we have had to contact tech support every day for 5 straight days. And today we are told it will take 5-10 Business days for them to contact me with a software issue! And this is a security company!

Happy with quick turnaround from sale to install (same day). I am constantly texted requests to submit this review, which is annoying. I hope Vivint will continue to provide good service, and that I will no longer be solicited to leave a positive review

Tommy was our sales person. He was very personable and professional with the presentation. He thoroughly explained the aspects of the security cameras. He was not pushy at all. We enjoyed the demo and at the very end we decided we liked what we had seen and purchased the equipment and service. We were lucky enough to have the installer just 15 minute away and before we knew it…We were set up!!

Since installation the customer service I have received has been horrendous, when calling to get assistance and report issues with equipment representatives have been extremely dismissive and nonchalant. When paying for a service that is expected to protect your home Vivint has not met the expectations. If better service is not rendered I will definitely be canceling services and not recommending to others.

I’ve only had my system for two days but I am in love with it so far. It’s easy to use and Augstin and Cody were amazing to work with. Augstin helped me figure out what works best for me and Cody was amazing with installation. He made sure I was happy with placement and double checked I was happy once everything was done. Definitely recommend.

Everything was great from start to finish. My technician Malachi ** was awesome as well!! He took the time to explain everything we had ordered, how it works, & even assisted me with downloading and explaining the app for our phones. We will definitely recommend customers to get this service.

Very happy with the install and quality of cameras and sensors. Glass break sensors were something I hadn’t thought of but was very much needed in my house. I have complete coverage with cameras as well. Crystal clear picture, and plenty of recording space. Panel and keypad are very easy to use. 100% satisfied.

We are very happy with our security equipment. Ben was an amazing installer. He did a clean job and was very thorough at explaining the process and how everything works. We are happy Ben was the one that installed. We will make sure to tell our family and friends about Vivint :).

Had a door to door salesman come to my door this past week, and at first I was thinking it was going to be awful and overpriced for something as simple as a doorbell camera. But I’ve been over the moon with everything I got! They have been nothing but helpful! The experience is personal and very user friendly! I love how sweet and respectful the staff is, and my equipment is very sleek and fits in aesthetically with my home.

The tech introduced himself “Rocky”. He explained how he would install the alarm and proceeded to do so. He was efficient and showed respect for my home. I would recommend Vivint to anyone. His recommendations about the location of the cameras was useful. After the installation he patiently explained how use the system and suggested I take my own notes.

I had a really great experience and the final product is easy to use and looks good. Unfortunately, parts of the order ended up getting changed onsite (some things couldn’t be installed), and I’m still working to get that removed from my bill. If this gets resolved, it’s a 5/5 experience.

Amazing service! Installation went smoothly and the technicians were great and very polite! The camera's quality is great. So far we are very satisfied with service! I would recommend Vivint to any family that is interested in giving their family the security comfort of knowing what is happening in and around their home!

It's a great product to have. I recommend this product to anyone and I tend to recommend this product to other friends and family to have as a protector when you're gone as well as when you're home sleep sticking with this product and upgraded and adding more camera systems and whatever it is that they have talked.

This is our second home with Vivint and I Highly Recommend them to anyone. Big house, Medium or small Vivint is the way to go. Incredible equipment and service. The system is easy to use and mobile friendly from all over the world. You will fall in love with the system.

Service was fast and amazing. Lexi and Nick were great! Very affordable as well. Highly recommend. They were very professional and respectful. Our system was installed the same day. Very high quality equipment and easy to use. The phone app is very convenient and allows you to lock your door, alarm your system or look at cameras from any location.

Installer was prompt and courteous. Very informative with the product and satisfied all our needs. Installation looked neat and clean. Installer also recommended some other products that we had installed. Our house flooded 7 months ago and we put wet switches throughout the house where there could be potential water leaks.

I’m so glad that I went ahead with this system. My old security system was falling with my back camera and I was looking to install a new system. This is really wonderful. I totally like the way it operates and the freedom of choices. Very clear images. Thank you very much. Great installation. Well done.

The technician Abraham did amazing. He was quick. Confirmed. Made sure I was being given what I was promised. Explained everything with the security system. How to navigate it. So easy and painless process. Very helpful. I had a few hiccups with the customer representatives but the technician was amazing. He made the set up very worth it.

This was done perfectly. Showed up and informed us of the arrive time. He thoroughly went through the order with us again and made proper adjustments. He was able to show us where everything was going to be installed. Then we were set up with our profiles, walked through the hub how to arm and disarm the alarm system. Made sure our apps worked properly then cleaned up and didn’t leave any mess. It was a very good experience for us.

Our salesman, Rocco, was the best! Great personality and professionalism! I would recommend him and Vivint. I can’t wait to see how well this works. Having a camera to watch over my property lets me rest assured. Highly recommend! Two of my neighbors also purchased. Thank you!!!! Leigh **

It was a great experience, Tanner was very nice and understanding and answered all of my questions. When it was something he didn't understand, because of the change Vivint had made starting in August he called Vivint and left it on speaker phone to ensure that I was getting the correct information. Thank you.

Wrong company. Save yourself a little aggravation and go somewhere else. Terrible customer service and poor installation. What more of a reason do you need to go somewhere else. Nothing but a rip off/scam.

Kevin was professional and kind! He went above and beyond to explain every equipment and the purpose. Will definitely recommend! I love the chic and modern look of equipments and how it aligns with my modern style. I love the panel and how everything is monitored through the app and for all the equipment and design it’s affordable as well! Bang for your buck! Overall, very grateful!

I am always skeptical of sales people for one thing. The team was great. Patient with all levels of my questions. They were careful when installing and asked where we wanted stuff. Everyone was very kind. They took time when everything was installed to show us how to use the panel and app. It was nice to get it done right away and also speak with the solar rep and get solar going too. Great experience.

Everything and everyone was great. Great sales and installation. They did an excellent job and I would tell all my friends and family about Vivint. Everyone should have this system in their homes and businesses. I felt safe and my family as soon as they left my house. The sales tech was awesome and knowledgeable to everything and every questions we had asked. All I can say is, I'm glad we made the decision to purchase Vivint home security system and I would do it again and again in all my homes from here on out. Thank you so much for the opportunity with Vivint home security system.