Vivint Reviews

The people were very friendly and quick with the installation. I gave 4 stars I may because the workers did not ask if they needed to cover their shoes before walking into my home on my almost white floors. Other than that I am happy with my cameras and install.

Tim was my installer. Was very prompt and professional and helped me with any questions or concerns I had. Will definitely recommend to others. Very pleased with the service so far. No complaints thus far. Looking forward to exploring the new system and looking for any additions to add on as well.

Vivint was advertise as a great company with high overall customer satisfaction. I felt like the sales person was a bit rough on the phone. I of course stood my ground and we played tug-a-war for a bit. I ended up signing up with Vivint because I was able to negotiate a good price, not because he did a great job. His name is Eric **. Also, my technician Moises left a mess on the house. There were boxes left in my kitchen from the equipment. There were dust left all over the ground. He could have done a better job cleaning it.

David was expressively professional and explained in detail about the product, installation and service options. I really enjoyed his presentation. I would not hesitate to recommend this company and its services based upon the character of David. He was also very punctual.

Mark was very professional and did a great job with the installation and clean up. He is very knowledgeable about the products and made it easy to work and learn. He also loved my pup! I would most definitely recommend him to friends, family and coworkers. Highly recommend this product. You can also close and open your garage from the app - such a cool feature!

I sold my home 1 yr ago and I left my equipment in the old home. I just recently purchased a new home and I had to upgrade my security system with Vivint! My installation technician was awesome and very knowledgeable about ALL Vivint’s products. I had him install cameras, smoke detectors, door locks, and motion sensors. His name was Ricardo. Thanks.

Marwin did an outstanding job with the installation! He was not only knowledgeable and professional but also worked quickly and efficiently. The camera quality is crystal clear, and the app is super easy to use. Marwin took the time to explain all the features in detail, ensuring I fully understood how everything works. His expertise and attention to detail truly impressed me—he definitely deserves a raise!

The service tech was great. She explained all the equipment and how to use the app and the touchscreen panel. Everything works perfectly. I would definitely recommend using Vivint. They really do work with you and your needs to provide great service with a decent price point. Thank you for all the help and being so kind.

Installer Robert ** did an amazing job! He arrived early and was very respectful and professional. He went over my order with me and explained in detail what I was getting and how it would work. He was very patient, thorough, and professional. He took the time to thoroughly explain the system to me and made sure I understood how to use it. I would enthusiastically recommend him.

Experienced technicians, highly skilled, knowledgeable, and extremely personable. Having 2 techs on site made set up time a breeze. Lead tech, Mr. Cody ** answered questions (despite his excessive flatulence and explosive diarrhea) and Mr. Lando ** was the epitome of grace, competence, and professionalism. Would recommend both to anyone! When I expand my system they will be the ones I request for install.

Thank you for sending such a nice and kind technician to my home. Richard ** was phenomenal. He attended to all of my request and he walked through all devices to ensure that I felt safe and capable of using my system correctly. I look forward to working with Vivint!

Evan, our installation person, was very good, efficient, and thoughtful. He converted our old system to Vivint without any trouble and made a number of improvements, He included improvements without prompting and worked hard to make everything easy to manage. I think we will feel much safer now. So for all looks great.

I had a line of credit set up for Vivint with another company and did not realize it. However they decided to go into my checking account and take the full over $1800.00 even with the line of credit. They also decided to set me up on two different lines of credit because I purchased a couple more cameras. The sales person came out to inform me that the cameras were outdated and needed to upgrade. I should've done more research before agreeing. However I already had a line of credit and they ran my credit and set up an additional line of credit.

It went really well and very smoothly. Kyle was professional and informative. No pressure. I’d highly recommend Vivint. Good communication between their phone rep and installer. The cost of the equipment was reasonable and the monthly servicing fee was half that of adt and even less expensive than the three other companies we compared. We felt good about our decision to go with Vivint.

Absolutely the shadiest, dirty, underhanded, worst company I have ever dealt with. Their customer service is beyond atrocious. All they care about is money. DO NOT USE! They lied about how they would transfer our service, they required us to pay for service at an address we were no longer at, told us we had to pay for new equipment at our new address even tho they told us to leave our equipment at our old address, equipment we’ve also had to continue paying on and when I called to cancel, they charged me $167.86 to cancel but never canceled the service and continued to bill me. They are thieves! Do not use them. Do not trust them. They do not care about existing customers.

The technician was very thorough. He went through everything with me. He was great. He took his time. He took his time. It was great and I just really love my Vivint system. I have recommended Vivint to many many people. The panel and sensors work very well. My car alarm. I love because it lets me know if someone touches my car. I recommend that to anyone.

Great addition to my home. I have been wanting a security system for a while and this came along at the right time. It is easy to use and the cameras are clear. Installation was seamless. The technician was thorough and very helpful with setting up the app. I am very happy with my decision to have Vivint installed.

It's a good company, they were kind, and helpful, answers all our questions and the system works good. Now family and I feel more safe especially that the cameras are recording 24/7 to don't miss anything, and also I can control everything from my phone that it's very convenient in case you forget to arm the alarm you can do it from anywhere with your phone

Excellent customer service. The technician was fast and efficient and knowledgeable and the installation was quick and easy. And the system is very advanced and appears to be very easy to use and effective. The company offered various excellent options for me to effectively set up my alarm system and protect all of my assets. I think this system will keep my home and myself safe from burglars and thieves

The tech that came over to install the equipment was very polite and patient with me. He explained everything I needed to know and went over it as many times as I needed. He was also very accessible after the installation and helped me to trouble shoot and fine tune the system. I would highly recommend Keron (my tech). Customer service was a problem. I called several times and they said it was too busy to call back later. You can chat with them but it’s difficult to convey what’s going on without having an actual verbal conversation. Now I just have to see what happens when there’s an actual incident at the house.

I had my install today. I am a returning customer of Vivint. The 2 Techs, Al and Trevor were on time, very courteous, professional and knowledgeable about their job. They were at my house for about 9 hours, as this was a big job. Worked hard and efficient the entire time. All of the techs I have ever had come to my house in the past have been the same way. The quality of the equipment is great and easy to use.

I totally love the alarm the cameras, the clarity, the safety the system brings to my home. Thank you guys so much. I would totally recommend this to a friend and anyone reading this. I moved from one state to another, and this system has made me feel comfortable in more ways than one. I can watch my home while I’m away and protect it from anywhere. I choose to go that’s a big plus for me and my family.

I am very satisfied with my new Vivint system. Alex did a great job at thoroughly explaining how everything works to me and answering all of my questions. Alex also worked efficiently and helped me choose the best location for the camera and door sensors. I would recommend this system to anyone.

****BEWARE.**** Read the fine print of your contract. I signed a 60-month contract under the impression that it was for payment of the equipment. I paid my equipment off and I tried to cancel service but they're telling me that I still have 4 years left and will have to pay $1500 dollars to terminate.

We purchased a new security system and had it installed. The service and equipment has been great from the start, all the way through the completed installation and training! The products are what we expected. The installer was on time, performed a great service, and was very nice and hospitable! Great job all the way around!

Ryan with Vivint was super friendly knowledgeable and helpful. Having a tech with 13 years of experience with the same company made me feel safe and secure in my decision to go with Vivint. Would definitely rec this company and would use them again if I moved. They even have cameras.

Dusten installed my Vivint home security system with complete professionalism. He was knowledgeable, efficient, and treated the installation as if he were securing his own home. I couldn’t have asked for a better technician. The entire experience, both over the phone and in person, was outstanding. I highly recommend Vivint’s service, and I am thoroughly satisfied with the level of professionalism displayed.

Pleased with installation. Next day got a message that there was a low battery on one of the sensors. 45 minutes using the chat for tech service. Very poor quality assistance. They finally had me sign out to reboot the app, which of course disconnected the chat without resolving the issue. Tried calling the 1-800 #. A woman couldn’t help saying it was a “MyQ” issue and not her problem. Gave me another 1-800 #, which ended up being for the MyQ medic alert and they couldn’t help with the sensor. I called back the Vivint 1-800# and got a different tech who could not see any notice regarding a low battery. Not too impressed with customer service.

I really liked my experience with this company! The technician was super informative and straightforward with the setup and the technicality of it. I was thrown off guard with the final price due to the insurance charge and other little things. Even then when I asked about it they were able to let me know what those charges were.

System needed reboot, panel was busted and did not respond to touch.ehe. The service tech named Ryan assessed the situation for everything and determined issue could be fixed. He then proceeded to get the system up and running and did an explained how the system worked. He was very knowledgeable and friendly. Appreciate the excellent customer service and would recommend to others looking for a security system.

Very satisfied. Just wish the money side of things was explained a little better. As a young person trying to figure things out I found it a little confusing. Part of that is on me not asking questions. Just hard when you don’t know what to ask being your first time. All in all I’m still very satisfied with the installation and the security it brings me.

Both equipment installation tech and salesman were great and professionals. Very knowledgeable and efficient. I’m techie so I really understood a lot. I appreciate the hand on run thru of equipment and rekeying of keypad. Salesman was knowledgeable but I'm into tech so I was able to understand and did know a little more but he did great. I was already looking into switching earlier this year and researched Vivint.

Awful. Horrible install job, lousy customer service and no way to get out of the contract now unless I die. I've been asking them to cancel only to be constantly sent to different people and no actual email where I can send a formal cancellation letter. The technician who installed our system was 20 years old and obviously doesn't own a home. He drilled straight into our exterior brick and our siding to install the cameras. He also left everything exposed - all of the wires are just hanging out of the wall. Now we have to pay thousands of dollars for this equipment and our home is forever damaged until we can fix it, not to mention, this looks like an amateur who has no experience completed the job. The system constantly freezes up or has to be rebooted. This happens at least once a day. We have asked for someone to come out to fix this only to be told we have to pay a technician to come out. Do yourself a favor and go somewhere else.

The Tech just put in my system. The tech was very professional and knowledgeable. He answered all of my questions very confidently. The picture on the camera are very clear. I’m excited to have the doorbell camera and having a camera over my driveway. After having my car broke into it’s a relief to have a deterrent. I’m looking forward to continued use of the system.

Service tech was awesome. Called to give earlier time window. Installed and informed me on different equipment. VERY professional and courteous. Confirmed and explained all devices and control panel. Helped set up my apps. Feel safe in my new home! Thank you Vivint!

Everything went well. Thankfully I wasn’t charged a lot for materials since I already had the cameras. Vivint is a very professional company and install went smooth. The panel is easily accessible but hidden for us from customer view. I will continue to use Vivint for the next 60 months. I now feel more safe about my business from the potential security risks of being on a busy street. Thanks Vivint team!

Technician Jonathon was extremely professional, helpful, and courteous. We had a large system install that included several cameras, door bell cameras and sensors. My wife and I are very happy with the installation process Jonathon conducted today. I would recommend Vivint and specifically Jonathon for any future work on our property. Jonathon needs recognition for his work today.

I was not pleased with setting up the payment because I made several attempts and still had to switch to another department. But overall their customer service and activation specialist were patient and helpful. Although there were some offsets with the activation process, the specialist made it simple and understandable.

The sales person, Devon **, was very thorough in explaining the product, spent time explaining the different add-ons and walked me through the process. He also handled the process for the gift card, saving me the from having to do it. The installer (sorry I don't recall his name) was quick and mindful to our home. He showed how to operate the system from the control screen. The program is extremely easy, especially using the app on my phone. I would definitely recommend Vivint for home security.

Quality installation, reasonable price. Ability to cater a system design to meet your needs. I was pleased with their service and installation at my home. The system has worked well without any issue. Thank you Jaky for your professionalism, knowledge and patience during your visit with us at our home.

All questions were answered by the technician and system was installed in a timely manner. The walk through of the system and its capabilities were discussed and demonstrated very clearly which was super appreciated. Even at the end of the demonstration, there was enough time to ask anything additional and I feel very confident in the system and my safety.

The salesman was very professional as was the installer. Very nice. Taught me everything I needed to know. So far I’m happy. Had a bad experience with y’all once before salesman convinced me y’all have changed. I was called this morning by my sales person to make sure everything was going well. So far so good. I will keep y’all posted.

Service was excellent. I love everything about it, quick, fast, respectful!!! I recommend Justin to any and everyone. If I could I would try my best to make more sales for you guys. Thank you so much Justin. Glad to be able to write a nice special post. God bless you, Justin.

Mike was informative on every subject and answered every question that I had. Installation was very structured and did not take long at all. I am super excited to have a security system all in one. I can control it from my phone or the iPad that was provided with the installation package. I will totally recommend Vivint to my neighbors and friends in the future.

The sales rep fraudulently signed me up for a Fortiva credit card and lied about my information to get me approved. Then he lied about extending my return date and refused to return the equipment. Not one single person has been helpful and I fully regret this purchase. I have filed a report to the Better Business Bureau.

Vivint Alarm installation was great. Straightforward install with a great system and customer service. Hardware is modern and well connected to other devices, cell phones, thermostat etc. Installer was great, fast and courteous. I would recommend Vivint Alarm/Security System to friends and family. Very happy we went with them and feel well protected with our new system.

I am extremely happy with my services as my technician, Bryan T. was very professional, knowledgeable, and walked me through the entire process. Much appreciated as he made this new transition easy. I was able to sleep soundly in my home knowing that my family and I were safely secured. I would highly highly recommend Vivint to everyone.

Really appreciated the support of our tech who came to our home and got everything set up. Went through the options and helped us problem solve - phenomenal service. We had a system in our home when we bought it and our tech helped us figure out how it was installed, what was still working and how we could best utilize all of the options available to us.

On August 21, 2024, Maya **, a salesperson for Vivint security systems knocked on my 80 something year old parent’s door. They were interested in changing security companies so wanted to hear what she had to offer. We were rushed through the process and not given the opportunity of sleeping on it and researching if we wanted a "better deal." Installation started at 7:30 pm, less than an hour after signing the documents. I left at 9 returning at 10:30pm to find the installer still there and refusing to leave until we signed a 5 year contract. Maya had told us we did not have to sign a contract, that it would be month-to-month. We were also told Vivint would buyout our active security service contract. So in duress they signed the contract so they could finally go to bed.

Installation was amazing. Got a text with the time frame I side the window. Moises was kind and answered all my questions. Overall seamless. Camera installation was discussed and perfect location was made. Glass break locations also discussed and installed in the best locations for my home. Testing of system was easy.

The most helpful and cooperative pair of folks I spoke to. So knowledgeable and patient answering all my questions. Giving the best advice for the circumstances I am under. Home appointment was on time. Sent multiple texts to confirm phone call prior to let me know he was on his way. Cleaned after. Excellent in demonstrating how the panel worked. Just simply fantastic.

I had a misleading salesperson tell me I could get discounted items on my purchase and after hearing that the company was better since being purchased by this company that upgraded its equipment and didn't have the problems they had in the past. All wrong. I had tried Vivint 5yrs previous and had so much trouble with the system that I cancelled purchase before 30 days. There is not enough room and waste of my time to recount the troubles that i've had. Main one is unit will always work. Nay Nay Power outages which I had 4 recently, After 1st one it took over an hr and a half to get unit working again.Their helpline is not experienced enough to resolve problems, so I was transferred to a person who walks you through fixing problem through their directions over the phone. In reality they use you to fix problems. That's just a start.

I will recommend this company to all my friends and family members. Brandon the technician he did an excellent job. He work alone hours with no break, no lunch but he never quit. Excellent job Brandon. I hope this review will help you a lot and thank you for everything.

Added camera on the front door and also the garage door gave me more security for my house. The technician gave me more information to protect my property. He is very knowledgeable and explained how the system works. I would like to recommend this service to my friends and family.

The technician made it easy and simple to setup the app and cameras for my home. He had Open communication and great advice from the expert perspective who demonstrated areas that would be covered and those that wouldn’t. He was patient and kind as we completed the walkthrough of inside and outside of our home. Definitely pleased with the service and highly recommend to anyone looking to secure their home.

My experience was superb. And I feel really safe now. I just moved here to the area. My technician John was very knowledgeable. He knew the product very well and took time to make sure I was comfortable with it as well. I will definitely recommend the company to all of my family and friends.

Multiple problems getting installer to show up and let me know he was here. Second day of taking off work. I meet with installer who explains the package which was not at all what I signed up for but somehow the same price. Had to show my confirmation receipt to be taken seriously and then it was a big issue of getting it agreed to be done. Of course to get what I originally agreed to cost more than the original price. Installer "finishes" all work and informs me he had only brought what he was told (not what I wanted) and someone else would have to come out and finish the work. There is no schedule for when this is supposed to happen at this point.

Mark ** was great! He explained the system very well and was extremely professional. He even played with my dogs lol. I got the full automated smart home system and have been pleased with the install. I am excited to use my new smart home system and refer to family and friends. Thanks Mark!

I called to get some information on getting a home alarm system and met Damien. He got me set up with an appointment right away and Jorge came out to install the system. Both were very professional and attentive to my needs! I will definitely be recommending them in the future.

I received my new system yesterday and Greg was great. He explained everything and took the time to answer all my questions. He also helped me with navigating the mobile app and how to set it up. He was patient with me while I was finding the best place for the screen and camera. I truly appreciate his assistance.

First customer service experience to get a quote was a little bit bumpy as I was not ready to sign up, but they were pushing to set up a date Installation. The second time I called, the customer service was better and gave me a great deal. Installation process was easy and efficient. The tech explained the equipment And was friendly.

Decided to get a ring doorbell and cameras, only, at 7 pm. No pressure to do anything more, which I appreciate. Installer came right out and was done in 2 hours. Showed us how everything works and was very polite and professional. Would definitely recommend them. I like the fact that if I want to add more, later, I can.

Don't waste your money, the service is horrible. I'm calling the company at least once a month as the system shuts down. My front door will unlock on its own and then relock. I can never view my cameras when I'm home. I always get either a black screen for the spinning wheel. So anytime someone is at my door I cannot see or talk to them. I always call the company to address my issues especially about not being able to see my cameras when I'm home and they can never help me. This service is supposed to be for me to feel safe and secure which I don't, I think I feel more unsafe knowing my front door can unlock at any time especially if I'm not home.

Everyone that I spoke to at Vivint was super friendly and nice. They really made me feel like I was a valued customer. My installation technician Daniel was amazing. He was thorough. Detailed. Made sure I knew what I was getting into and really made the process pretty easy and comfortable.

Tim was professional and friendly and provided information about the product and installation process. He also ensured I knew how to use all of the features of my new system and made himself available to assist in the future with any issues that may arise. I appreciate his willingness to get the job completed quickly but correctly even at the end of his already long day!

The technician Evan was great! Very thorough and knowledgeable as well as informative! I recommend the technician over the salesman for Vivint! The technician showed me how to operate the system step by step. Very patient with me learning how to operate it. I recommend Vivint for your security needs. Hopefully you’ll get a great deal like I did.

From the initial encounter with Vivint, I was impressed by their timeliness and efficiency. The team has been supportive and responsive which helps with a big move. Not to mention, they offer quality services and equipment. My tech, Franger, was incredibly helpful and knowledgeable! Will certainly recommend to family and friends.

Just a few words of thank you for the great job Bob did. Very friendly person. Knowledgeable on all aspect of the system. He walk me thru first to ask me where I wanted the camera and explain why they should be at certain place. Explain the system from A to Z. Thank you again.

The technician was very helpful with the installation but also with the billing issues! I was going to cancel everything but his professionalism made me change my mind. He explained everything thoroughly and was able to get a hold of someone who made sense of the previous issue. I will recommend the company just based on his professional attitude.

Michael ** was a great technician, very efficient and quick, explained the system to me and answered any questions that I had. I appreciate the service that he gave me. I would recommend Vivint. If they have techs like Michael. He installed cameras, door sensors window break. Also have a water detection monitor that it takes if water is above a certain level. Overall system is very great.

From the start, I knew Vivint was a trustworthy company. They honored their word when it came to the terms & conditions of our contract agreement. Their tech, Jason K., was assigned to the job to install the equipment at my residence. Every time I had a question about the devices, his answers were very knowledgeable & informative, as well as kind & courteous. So far, I’m loving my new door bell & smart thermostat device! I’m hoping in the near future I’ll be adding more devices. For now, I’m just glad my family is a lot safer!

Addressed all concerns and the Installation and service was not rushed. The equipment used was above par and didn’t look cheap. The inservice following installation was very good and any questions I had were addressed. The lifetime warranty and local support that’s available with Vivint was greatly appreciated. Definitely recommend their company if you are in need of a security system.

I called and activated it and asked for the Vivint yard signs. They said I’ve been a member since 2017 after I told her I just moved into this house so I told the customer service again I just moved in & activated it. I need signs we lost connection because of where she was. Other than that great security.

The Vivint tech (Keron E.) that came to my home was amazing and extremely thorough. He took his time with installing ensuring everything was done correctly and answered all my questions along the way. There was even an issue with my thermostat, not related to him and he took the time to find the problem and provide me with a solution. Service like this isn't always provided and I am really appreciative of my tech's professionalism and dedication to customer satisfaction.

The installation and explanation were done professionally and courteously. Very helpful and patient in answering all our questions, and in making suggestions of equipment to use. I would recommend them.

Stanton was awesome! He was very knowledgeable when it came to anything that was asked. He also explained absolutely everything as far as the control panel, how to edit settings, and the entire system as a whole. I definitely do not regret my decision to go with Vivint and will for sure be recommending this company to others in the future.

The installation technician (Hunter) was excellent! He explained everything, was thorough, efficient, and very knowledgeable. Provided sound advice and feedback. He communicated very well about the system. He even went an extra mile and contacted customer service to make sure I was getting the best deal possible. He knew the product really well and was able to explain it to me and easy to understand language.

The ladies who installed my equipment were absolutely amazing, walked me through every step, helped me set it up on my phone. Thank you very much ladies. It is much appreciated. Summer even help me with my automatic payment which took a while because for some reason it was giving us a hard time in the beginning but she was so patient.

Tadrick ** was professional, on time and very easy to communicate with. Tadrick explained in detailed what I was purchasing and how each unit worked with the application and the standard home box. Tadrick work was neat and left nothing behind for me to clean up. Thank You for this service.

I had a home security system installed, and the technician Michael was fantastic. They were professional, knowledgeable, and patient with all my questions. They explained everything clearly and made sure I felt confident using the system. Their attention to detail really stood out. I highly recommend this company for their outstanding service!

Ben was professional, courteous, and knowledgeable. Answered all my questions. The installation was timely and neat. I was given a thorough explanation of how the system works and all my questions were answered. I am very satisfied with the results. I have been with Vivint for about fifteen years and would recommend them to anyone who is interested in getting an alarm system. Thank you.

Steven was a great person to work with. He was very patient with helping me to select areas around the house to secure. He was equally patient in helping me to operate the system. After installation, he was careful to make sure that he left everything intact and as it was prior to the installation. I would highly recommend Vivint and especially Steven.

Jason was fantastic. I live in a house built in 1943, which comes with its own challenges for installing a security system. He handled every challenge the house had and installed everything beautifully. He was incredibly patient with me as I worked through how and where I wanted the sensors, units, plugs, etc. I highly recommend Jason!

The gentleman I believe Josh (not sure), was amazing and patient. He literally over an hour on his day off to come and get my system done. He was extremely understanding and able to laugh with roomie and myself on our struggles to put in our internet password.

The system is great. It is very simple to use even for someone who is not a tech person like me. I like how you can monitor, and be alerted remotely on your cell phone phone of any activity. Blake, who installed my system, was very kind, informative and professional. I definitely recommend this system to everyone. The cost is reasonable as well.

My installation professional was great. It said install takes 3-4 hours but she was done with everything including educating me on how everything works in about 1.5 hours. My internet didn’t have the appropriate speed for my cameras and she been told me what to do about that with my WiFi provider and now I’m all set. She was friendly, but professional with a great personality. She let me ask as many questions as needed and she didn’t leave until I was comfortable. I have her work phone number and she told me I could call her at any time with any questions so I wouldn’t have to wait on hold calling the toll free number. Now, that’s great customer service. I now feel safe with my new system and I couldn’t have asked for a better service professional to come out to my house. If I ever move, this equipment is going with me and I want Shannon back to install it!!

I was a Vivint customer for over 7 years. Sadly I must say how horrible this company treated us. My husband is veteran with some health issues. I myself have heart issues and problems with walking and other body functions. With this being said, every time over the last 7 years I asked them to come fix the issues and get our cameras working they declined. I’d ask for a tech they would tell me I’d have to hoop jump, I told them countless times I’ve rebooted the system (over the 7years doing this monthly, I don’t need to be told how to do it) they would tell me I must do this over the phone with me. I’d say can you just send a tech, it’s the panel. It’s been the panel every single time! (I’ve worked for security companies I know how this goes and what absolutely has to be done) Vivint would not send out techs!

The salesman was patient and courteous. There was a little misunderstanding when I elected to verify the validity of the business before surrendering my SSN, but after explaining how often I receive training in the protection of PPI, he completely understood. He even admitted that he had learned something from the experience.

The technician who installed my system was great. He worked around my work schedule and waited for me to get home from work to show me how to use my system. He also installed a thermostat which I had requested at the time or install. So I would give the installer and the system 10 out 10

On 08/22/2024 a Vivint sale’s person came to my house. He told me Vivint would give me a gift card to pay off the security contract I had. So I agreed to get Vivint. I still haven’t gotten the gift card. I am now paying 2 security contracts. Please don’t trust Vivint.

Nathan ** was probably one of the best installation technicians I’ve ever had. Not only was he quick and efficient but he was also very knowledgeable in your product and how to use it. So far I’m impressed with your product and how it functions. I’m looking forward to adding cameras and other features later!

For about 2 years your company pursued my business. Salesman said my current sensors are good. Installer ignored 1 sensor even though I pointed it out several times. Now none are responsive and neither is the salesman to my texts on what to do.

The Technician knew what he was doing. He was very polite, friendly and did a good job. It is just a matter of getting used to the system. The system equipment and the monthly monitoring plan are twice as much as my previous provider but this company has good reviews.

I was very pleased with the setup experience. I reached out on Friday afternoon and my system was setup by Tuesday morning. The unit seems user friendly and easy to navigate so far. The sales and tech guys were exceptional and answered all questions. The cost was reasonable and equipment is nice. They really worked to customize options for what I needed.

I am very pleased with my new install I received. The representative was very kind and informative. He was patient and did not try to upsell products I do not need. I recommend Vivint services. The products and app are quality and user-friendly. If you have more than one property, there is a feature in the app to add multiple locations as long as the email address is the same for the account holder. I was able to add a picture of my multiple properties to ensure I am checking the correct location each time. That was a very nice touch.

I called Vivint to get information and ended up getting their service and equipment. I was worried about the coverage of their camera since they recommended only one for the front and my home sits on a curved road making my home kinda of wide and curved as well. I was told not to worry that the technician installing the equipment could add any additional cameras needed if need be. When the technician arrived he noticed the issue and tried to add the camera to my account but gave a total that did not match the initial quote if I were to add the camera when I spoke to the sales rep. The technician then removed the camera and gave me different total than I was quoted for the equipment that was going to get installed originally. He finally got it sorted out and finished his work.

Thank you, all your service was amazing and the guy there were very kind. And spreading everything to me with the app in my phone and how to change the pin or password, in the app or my phone. Thanks for everything and thanks to the guy who made everything possible to show me and help me get the app in my phone and do my profile.

I’m super satisfied with my purchase today and the tech that came out to install. Very good work. Explained everything to me and my Spanish speaking spouse. That’s a major plus. Took his time. Made sure we understood appointment. Was quick. Got my cameras installed the same day so thank you. I will highly recommend Vivint.

I’ve had Vivint for about 10 years and their equipment is built to last. I wanted an upgrade and had everything installed and ready to go in less than 24 hours. Josh was awesome and went over all the new equipment options with me and kept me in my price point.

I truly enjoy my security system! The technician was proactive in answering all of my questions and concerns! He took time out to make sure I understood the services I was getting and how to work my system from the panel to the phone! Excellent work! My appointment was from 8-12 technician arrived at 8 and was done by 10!

These cameras are amazing! My friend had them installed and he told me that they were great so I went ahead and set an appointment and I’m so happy I did. The cameras are super clear and performs everything that I needed to perform. Kyle was my technician that came out and he was amazing. He set them up really quick and showed me how to use my panel and how to adjust my cameras the way I wanted them. I’m so happy to be a Vivint customer!!!

The service technicians were very helpful and thorough in answering and explaining all our questions. Still getting use to the system. Not sure I’m happy with the clarity of the indoor camera. Was hoping the picture would be clearer and not fuzzy when zooming in. Not sure if anything can be done with that?

I don’t feel I was told the truth about the prices of cameras. I received none of the complimentary things I was told about. I added a door lock upon installation and was told I would pay it with my three down payment finance payments, but I was actually charged 5 minutes after the technician left. I am actually doubting my decision. Honey I’m Not happy. I feel like I was bamboozled and fast talked into it all. The technician was good though!

I am extremely impressed by the sophistication our new security system has. We wanted to make sure we were getting some of the most up to date technology when looking into home security and Vivint had everything we were looking for. Our service technician was very helpful and knowledgeable in helping us get what we needed. Thank you Mike and the Vivint team for the peace of mind.

I would recommend this company to anybody. They have great customer service. They helped me get approved when my credit got declined. They made sure I understand everything I was getting for my price. They set up everything very quickly and quietly. My technician was very nice too. I feel like their pricing is very good and affordable for what you're receiving.

I’ve been calling and calling and No One is returning my calls. I had a service call last month. All of a sudden my bill jumped from $40 to $106. I asked how was this possible. The representative claimed I added a DVR to my account. I stated, I didn’t add anything. He’s literally arguing with me to the point I ask to speak to a supervisor. The supervisor is saying the same thing. I ask him to look at my account and explain to me when I supposedly ordered a DVR. He places me on hold and then states, “This is strange, there’s no DVR on your account.” Then he states he has to speak to someone in billing to clear the matter up.

First and foremost. Vivint is reasonable. Been with them over 13 years. The people you deal with customer service. They do a really good job. Ask you so many questions that it makes it seem like they care. Gentlemen named Anthony, who set my new home up respectable. Felt like he was very honest.

Came to install on a Monday, installer couldn’t finish said will be back tomorrow Tuesday at 2:00. Never showed up, no call no text, no call or text the next day to keep us updated. Finally coming 4 days later, they said they were busy with other installations, really what about finishing ours, unacceptable.

Absolutely amazing customer service with our installation team. This is our first time with Vivint and the gentleman were on time, extremely hardworking, helpful, and extremely respectful. They were very patient and knowledgeable with explaining the products and upgrades. The products are easy to use and high quality. I would highly recommend Vivint based on our installation process.

Customers service was excellent especially the technician who came installed my alarm system. Her name is Roxy. She’s the best, the most nicest, helpful technician that I ever worked with. Thank you so much Roxy. Installed all my security all around my townhouse amazing. I will definitely recommend my family members to get security alarm from Vivint… This alarm system in the area.

This account was transferred and I just moved into this home and I was trying to tell the lady that I was getting error messages and she was insistent that I make my payment and then she would send me to troubleshooting. The troubleshooting person was very good but it turns out there was a piece missing off of the front door which I’m gonna be charged $50. It will take at least a week for it to get here yet. I’m being charged for the system effective today. No one walked me through how to use the system so even when it starts, I’m not sure I’ll be able to use it until I go back on and spend another two hours with someone to try to go through that.

Very nice and understandable. Made me feel very comfortable. At first I told them I didn’t want it but they just didn’t stop talking to me and I didn’t want to give them my credit card but after they made me feel comfortable I was like alright I’ll do it. I have had a bad experience with giving out my credit cards number, was really hard but They made me feel like it was worth it. I know that I really need it for my safety also so I just want to say thank you the 4 gentleman that gave out today

Trey was on time and so friendly. Appreciated all his knowledge and hard work to get our service installed. Will recommend him. Top service!!!... The best. Great service and customer service! Looking forward to using Vivint product and services long term. Thank you Trey

Was given a quote and a receipt for the quote and first payment when the text arrived whom was great by the way. We called to try and understand why my paperwork was different. And the associate was a lil rude. Just make sure you ask questions as I’m going over the contract it was not what we discussed the day before glad I have 30 to cancel

Tech was fast and flawless with his work, hid every wire and if he couldn’t made sure to keep everything as neat as possible. Gave us a great walk through the system showing what each widget did from the events tab to camera night vision and where to change any passcodes or create different codes for different situations. Answered every question we had as well.

We decided to switch to a Vivint primarily because their cameras didn’t operate over WiFi. During the account setup, the agent assured us that our existing sensors would be compatible, but the technician who arrived was unfamiliar with them and suggested we pay for additional sensors. He also didn’t bring all the equipment we had been charged for, arguing that since we received a discount, we technically hadn’t paid for it so it didn’t matter if he didn’t remove it from the work order. Additionally, we were told we would receive a $20 monthly credit for 12 months based on our promotion, but this was not acknowledged during the installation. Overall, while the equipment itself rated 5/5, the installation felt more like a sales pitch for extra equipment, leading me to rate the overall experience a disappointing 2/5.

Google: Vivint Smart Home lawsuits. VIVINT IS THE WORST COMPANY. Save yourself the hassle and headaches, NEVER DO BUSINESS WITH VIVINT. They have dozens of lawsuits, court judgments, fines and penalties for their unlawful behavior. 'Nour' ** was the Vivint salesperson who went door-to-door, told us he would give us a better monthly security service rate than what we had, but failed to disclose a $1,799 starter kit fee and we never got an itemized equipment invoice or total until a $4,030 bill was received. We already had a $4k security system installed in our home, there was no reason for us to pay that again. Total con job. Nightmare to try and get it removed. Customer service is a worthless waste of time. Still dealing with the scam artist losers.

Great experience. The technician was prompt, efficient, and very professional. He answered all of my questions and I’m loving my new system. I was even able to call him after he left to answer another question and he called me back immediately and answered my question and told me to call whenever I needed to.

Technician was quick, clean, knowledgeable about everything he was doing, explaining what he was going to do every step he did. That tech is a Winner and a keeper. All working fine and he also called back the day after to follow up, see if I had any question or problems. That is excellent service by him

My family decided to move into the high quality digital age of home security! Vivint captured our attention with their product (s). We were intrigued by the seemingly ease of operation and quality of the cameras! The installation was longer than anticipated but the end result was good. Now we are in the process of learning all the ends and outs of the system!

Installation went pretty smoothly and Ryan did a good job explaining everything and was very helpful and courteous. The paperwork was a bit overwhelming and we had some glitches but over all after speaking to Russ we worked it out. We have not had time (only one day)to fully process all the options available so time will tell. I would give them a 9 out 10.

Kobe was very informative, tech came the afternoon we decided to get the system. No installation fee promotion. That was great. Kobe came by the next day, to check on everything. So nice. Had a couple questions/issues all taken care of. Thank you.

Marcos ** was very knowledgeable answered any questions we had. Walked us through everything so that we could understand exactly what we needed to do. I’d recommend this to friends, family everyone really. And we want to say a special thank you to Marcos for getting us all set up! Thank you Vivint!

Our tech Rashad was very professional and he took his time explaining the whole process and how to upload everything on our phone and in our home. My husband and I were pleased with the end results of our alarm system. We did have a little issue with price of the equipment but we spoke a sales representative and they were willing to work with us and give us some perks.

Where they drilled holes to run cable left dust there. Did not clean up after themselves. Should get a little rechargeable dust buster to leave area clean would be more professional looking. Left me all the boxes to deal with. Other than that was done well. I did like the fact that I was given the option to only get the sensors I felt I need.

Chris was great and very knowledgeable. I highly recommend the Service. We had 2 outside cameras and a door bell camera installed as well as several inside items installed (glass break detection, smoke and fire detection, motion detection and entry detection). The new main pad is very user friendly. Chris went through all the features on the pad as well as the phone set up and how to use it.

Eric was so helpful and explained everything so well. I felt my needs and concerns were being so well addressed. Will greatly recommend Vivint and Eric. I am so thankful to have a better sense of security in my home. So happy a friend recommended your company. Thank you so much. Thank you!

I heard so many great things about Vivint which is why I decided to go with them. However, getting started with my system was such a terrible experience. I had to do my application over 5 times due to errors on their end. One of those times I was on hold for 2 hours until the agent said she would call me back and she never did. After waiting all day for her call, I called Vivint again, and was on hold for another 45 minutes. I called a total of 5 times before getting things squared away. Just to have my technician come and discover things were not squared away. I made it clear that if I had to call Vivint it would be to cancel the service. Shout out to my technician. He got everything right and I ended up having a great experience with HIS service. GREG for the win!!!!

I want to start off with saying my Technician was amazing. He was knowledgeable, polite and thorough. I was very hesitant about the system and how safe I'd feel, but what I purchased was just right to make me feel safe. His recommendation was spot on and he wasn't pushy trying to oversell. He was so personable and took his time explaining everything I pushed. I truly appreciate customer service I received and would refer to my family and friends because of him. Thank you Kenneth ** for being so great at what you do. Thank you for your patience with all the questions and walking me through every step.

The technician did great job, very friendly and explained everything. Even removed the old system and cameras. They were recommended by neighbors and because they trust them I decided to use. Let's see how it is for notifications.

Collin is very professional, knowledgeable, understanding and has allowed me and my husband the freedom where to put all the cameras to our liking. He had explained all the necessary aspects of vivint, I am so happy with our technician. He asked several times if we have questions before wrapping up his service.

Wolfgang was a very professional and extremely nice. Explained the system thoroughly. Showed up on time and installed promptly. Everything is working great even though our internet is spotty out here. We are excited.

She was punctual, professional, efficient and thorough! Thank you for getting us set up. This experience was so welcoming as we are new to the area. Everything was explained, our options were laid out. She was personable, knowledgeable, resourceful and kind. Vivint is providing us with peace of mind in protecting our first/new home. Vivint is fortunate to employ someone who exceeds the company’s goal and mission.

What sold me was the great quality of the cameras and the light feature. We had a different service before that used Ring cameras and they were always delayed and not good quality. Yes I'm paying a bit more but it's been worth it so far with the camera quality. So far everything is good and hoping it stays that way! Installation was fast too.

I very pleased with my decision to secure my home and my worthy possessions with Vivint. The salesperson was open and direct with the pricing. The technician was very knowledgeable and helpful in helping us get the right equipment and also showed us how to use the system correctly. I am concerned that he didn’t leave a yard sign. Overall we are very pleased.

Our Vivint home security installation was a pleasant experience. Our install techs Sammy and Rocky were very friendly, communicative and professional. The install was done very efficiently and very professionally. Our techs answered all of our questions and were very thorough on explaining how to use and get the most out of our new security system. Overall a very pleasant experience.

I was happy with the service and installation. Tim kept me advised of the time of arrival and let me know about the devices available and the cost on the spot so that I had no surprise. He also Made sure that I knew how to operate the equipment before he left.

Anthony did a GREAT job of my home security installation with Vivint. He took his time with the installation and made sure he did a great job with the service. His top priority was customer satisfaction and ensured I was satisfied by the end of the installation, which I was!!! Excellent job Anthony!

The technician was clear and informative about what he felt was needed for our home. He installed all the equipment and went through a very thorough explanation on how the system works and how we were to access cameras, set the alarm, etc. He made sure everything worked properly before leaving. He was also friendly and willing to answer any questions we had.

I am very happy with Kameron who installed my security system. He did a excellent job. He explained everything to me. He made sure it was up and running right and made sure that I understood how to operate it. He cleaned up after he was done. Kameron was very knowledgeable about his job.

I had an amazing experience working with you guys, the customer service was outstanding. I was truly pleased being that this is my first time doing. I appreciate the step by step process. Of course we had a few bumps with the connection but the patience and understanding was there.

Great customer service. Very informative. Patient and did a great job. It took longer than expected but was very happy with the installation. Even managed to set up old equipment that was left behind. Thank you Kendra.

Installer was exceptional and knowledgeable. He answer questions with the different scenarios I brought to him. Installation was on point and and efficient. Equipment (cameras) were as advertised and Installer explained how to activate and deactivate system in layman terms so me and family could follow. So far everything was great.

Installation was done, efficiently and accurately, and the agent was pleasant, informative, and courteous. He answered all our questions. He arrived early for his appointment. His instructions were clear, and easy to understand. His uniform was immaculately clean. His speech was easy to understand, and his grammar was perfect. We have never had a security system installation, that was done so well.

The install tech was very friendly and knowledgeable on the systems. I am happy I chose to go with Vivint and I feel more secure now in my home. I recommend this system to anyone who is looking to secure their home. I had a wonderful install experience and will be recommending this service to others.

Technician was knowledgeable and provided great customer service. I am excited to put everything to use. He answered all of my questions and offered to support anytime. Vivint is number 1!! Exceptional service!

So far I love everything and it's a good deal on everything. The system is working fine. I give y'all a high five and I'll let other know about y'all. I feel safe at home now. The guy that came out was really nice. He explained everything good to me so I'll understand how to set things up on my end.

The rep was great with exceptional customer service and did a wonderful job with making sure we understood the plan and service we were getting. He was prompt and got the job done. Hope everything works out as I was promised so this can be a start of new business relationship with Vivint because I've always enjoyed ADT. So hopefully you all are as good.

We needed a security system. After researching the options, we selected Vivint. So glad we did. Very impressed with the technology and ease of use with the app. Also very impressed with our Technician, Summer **. She was very professional. Extremely knowledgeable, and provided great customer service. If you need a security system, you need to seriously consider Vivint.

Easy to get set up and get scheduled. Technician was great. Showed up on time and performed quality work. He showed us everything about the new system and set everything up in a timely manner. 10 out of 10 recommend to everyone. Going to add a few things to my system for a more complete coverage.