Vivint Reviews

My installer did a great job both explaining setup and suggested additional upgrades. He is Pro at installation and making sure he cleaned up after himself. When he completed he went over every detail of operation of the system. He helped me understand the system and answered all of my questions about the system.

I was pleased with the promptness of the technician. I was also pleased with the knowledge and the patience that the technician had describing how the system work. I even got the thermostat which came in handy and I appreciate that so we’ll see. We’ll see how I love Vivint, so far so good

From the first phone call to set things up, to the flawless installation, Vivint has been everything we could hope for in our home security setup! No hidden fees, everything was carefully explained, and we felt like we got what we needed and not just what they tried to sell us. Will highly recommend to friends and family!

Decided to go with you guys for a whole new security system and I’m more than pleased with the outcome and the service I received. Will highly recommend the company and the service tech that came out and installed my system. I will highly recommend you guys to anyone that is looking for a house or business security system

Everything went well and smooth. There were a few issues concerning equipment defects but they were replaced with new units. The installer showed up promptly and was extremely professional. He made sure that everything was to our liking. And gave us the run down on how to operate everything. Would recommend to others.

My technician was very thorough, efficient and knowledgeable. He was punctual and took his time in explaining any questions I had about the equipment, additional products and services. I am enjoying all the features I selected to assist in caring for my disabled Mother.

Vivint was very good with their information about install. I believe they were very informative and helpful. As I told them I would give them 10 stars out of a possible 10 stars! They went over the products in detail until I felt comfortable enough with them until they felt confident enough that I understood enough then they left.

From the initial quoting to installation, the entire process was very smooth. The technician that completed the installation provided a great service, and was very thorough in explaining how our new security system works. I'm extremely satisfied with Vivint. Would highly recommend to anyone that is looking to secure their home and family.

Peter was a great technician. He was very welcoming and friendly, and he did a great job installing the pieces and walking us through all of the ways that we need to use technology. Would definitely recommend him. He knew where to place the smart home equipment around our house, which made me feel very safe. Overall I’m very happy with the product as well.

Harold did an excellent job. Job well done! Pleasant person. I would definitely give a 10 on his service. What can I say? This young man provided the best customer service, didn’t try to oversell. I enjoyed his service. My neighbor is looking, I gave her the info!

Yes my installer Tim was very nice, polite and respectful. I would recommend him to do any installing for my friends. He took his time to make sure we understood how to work the alarm system and helped to make sure it was on the phone. He also made sure the system was installed right before he left.

Charlie was great and very helpful. He did an amazing job and kept me very informed. Charlie was able to give me details about all of the installation throughout and was able to show me how to utilize everything. I would definitely recommend this to a friend. The system is very user-friendly and is easy to manipulate.

Mike was awesome! Very informative and walked me through the entire process. Very kind and personable. I didn’t have WiFi at the time of installation but he showed me how to use all of my devices from my phone. He was patient and made sure he placed all of my cameras in the right spot that allowed the best view.

I used to have Vivint at a home in a different state and canceled before moving to Texas. I tried another company after it was recommended from the home builder and it didn’t come anywhere close to the level of customer service, speed of installation, and quality of technology of Vivint. Vivint sales reps were knowledgeable and accurate, installation techs were friendly and helpful, and this made the whole experience seamless and enjoyable. Back to full coverage views and high tech home integration.

My technician was courteous and kind. He showed me how to work my system and added it to my iPhone. Yes, I would recommend his service to my friends and family. I feel like I can proceed with my life because my home is safe from fire and I can control my thermostat from my phone. I also can view my side yard and my front door and that’s a blessing to know who’s coming in and out of my house when I’m not there.

My technician was great and knowledgeable. He took care of everything I wanted. I’m really happy with my cameras and security. I asked for recommendations on my Facebook and a majority of my friends recommended Vivint. I am happy that I went with Vivint. And look forward to adding more things to my home eventually.

From the minute the salesman, Fisher **, greeted me and started telling me about Vivint security, I knew that it was going to be a wonderful opportunity for my home. I had been contemplating the idea of security, but with his knowledge and confidence in Vivint (and might I say, delightful personality) I was sure that having the security products I selected installed was the absolute right choice. I was able to select my installation time and they were very accommodating. The technician, Adam, that installed the security was very prompt in arriving at the time I chose, and was fast, friendly, and efficient. It was a very pleasant experience overall. I will be recommending Vivint to everyone for their security needs.

Kareem from Vivint did a great job installing our security system. He was professional, efficient, and made the whole process smooth. Before installation, he worked with me to align our system needs while helping maintain our budget, which I really appreciated. Thanks to his expertise, I feel confident and satisfied with our new system. Highly recommend!

Brandon came and was able to get me set up quick and fast. After the installation was complete he was able to explain the system in way where it was easy to understand and get things done. After that the clean up of was fast and easy as well. I have no problems at all with today’s service. Thank you guys and I’ll definitely tell a friend!

Vivint. Love this app. I can check on my house when I am not at home. Check the weather out. Keep an eye on my puppy. I can call for help with my virtual account. I can talk to someone if at my door if I am there or not and I can see who is at my door when door bell I ringed.

The installer was on time, explained what he was doing, and took the time to show us how to operate the system. The install was fast, no mess and easy to learn.. The system to use it, is easy and being able to open and close on your phone is great! It works. Recommend them to all of my family and friends.

My installer Jenny was very professional and did an outstanding job. She arrived within the promised window and installation was very smooth. Her knowledge and professionalism made her very recommendable to my peers and coworkers. The level of service was great. I am very happy with the decision my family made to commit with your service.

Process was seamless. They have the latest in security technology. A must have… I can now be assured that my property is secure. I can keep my eyes on it while I’m away and be comfortable in the fact that my assets are protected.

I have always thought highly of this alarm company until a false alarm was triggered last night and the alarm was not audible upstairs where I was sleeping. It could’ve been a disaster, but for the fact that somebody else was awake and heard it downstairs. Otherwise, police would’ve come crashing through my door. When I called today, they told me that “it’s just a to scare away the burglars“ which is ridiculous because you have to respond to the panel and if you’re sleeping, obviously you will not be able to go and do that. They told me they just came out with the chime extender, I guess that’s a good idea except now they want me to pay for it and install it myself. I’m canceling my service. I have had other alarm systems and when they activated you definitely heard it throughout the house.

The person that helped me is THE Man!!! He was patient with me and heard all of my concerns. He also walked me through each step with patience and clarity. He was just as concerned about my issue as I was and was determined to see me through till the end. He is the MAN.

There was no coordination between sales and install. I had spent an hour on the phone the day before to ensure no delays on contract price for install the next day. Installer arrived and spent 2-2.5 hours on the phone getting pricing sorted before even starting. The upshot of this was, he rushed at the end, did not clean up, did not finish, because he was rushing to get home to dinner. New systems- current issues, no holiday tones, dead batteries, did not finish installing components on a door. I cannot in good faith recommend based on a very poor experience. I have yet to receive the 2nd keyless FOB that was not provided. This was the second attempted install. I did get to listen to the installer complain loudly about sales for 6 hours.

Everything was good initially! The smoke detector is amazing as it picks up on kitchen smoke immediately! The camera has a good view and sees everything except the person that STOLE my grand daughter’s bike at 2 in the morning! Nor did it catch the car being stolen over night! So unfortunately I do not support the product! Also, I was receiving auto deductions and then they turned it into a credit card making the interest more and extending the balance!

My experience with Vivint was excellent from the beginning to the end. The customer service rep to the service technician did a great job. Mr. Jay ** is very professional and he is very through when explaining how the product works. He really made it easy to learn the system in no time. Mr Jay showed up to the resident within the timeframe that was stated. Mr. Jay is very knowledgeable and he take pride in his job. Thanks Vivint for a great product and a wonderful experience.

I was already familiar with product offerings and capabilities but setup and install was a great experience. Nick was amazing on the install and setup. He answered all my questions and even took the time to engage with my daughter and my dog. Fantastic employee, a credit to your organization and an overall great experience.

The technician was thorough and very transparent. Made sure that I was crystal clear about everything before he left my residence. I am pleased with everything. It is easy to add users and totally monitor each area. All the areas that he needed to access was explained and he did not take a long time to do the job.

I completely missed my appointment the first time and almost the second time. They were very patient helpful and no extra fee. Special shoutout to Joseyl **. And Corey for all the help!!! They were very patient and I really appreciate them for constantly contacting me and finding my apartment especially since I was at my overnight job and only my mom was home and I was without signal at the time.

I am very pleased with the installation of my Vivint security system. The technician Mr. Cameron ** was very friendly, knowledgeable and thorough. He ensured I understood the documents signed, as well as ensured I was able to operate and understand my new system. Yes, I will recommend Vivint to family and friends.

I called Vivint as a neighbor of mine has this home security system and I was impressed with features and the ease of access. Within 2 hours of my initial call, a technician visited my home to install the new equipment. He was professional, kind, explained everything and efficient. Additionally, the app was easy to install on my phone and more importantly, we were able to use/synchronize some of the window/door monitors from my previous security system.

The service that you guys provide with the installation was very satisfactory, the camera quality is clear and the sound is clear. The front light is bright and tracks well when motion is detected. It’s only day one but so far the quality seems great. The employees were all kind as well and very great communicators.

I would never spend a penny on this company. The customer service is AWFUL, Ross A and a supervisor both hung up on my wife. Ross A should be fired, I work in customer service and that is un-acceptable. She was calling to cancel service that our her son ordered without her knowledge. Instead of offering a cancellation option, they told her to get a lawyer before hanging up on her. Worst company we have ever dealt with.

I would not recommend Vivint simply because of their billing practices. I cancelled my service due to relocating and not needing their service anymore. After almost an hour of them trying to keep my business I was told my account would be closed. A long story short, my credit card was still being charged for the next three months. I called to inquire, again long holds lots of apologies and confirming that my account should not have been charged. I wish issued a refund for last three charges. The next day I was RECHARGED for the refund I received. I am now on hold (43 minutes and counting) to rectify this once again. I have asked to elevate the call to a representative of account services. Now they will not allow me to elevate the call. We are in the process of building a home. I would NEVER allow them to provide service to me again. I am filing a complaint against the company.

Our tech was very punctual and neat in his set up. The tech was very efficient in setting our system up. He was very knowledgeable in regards to problems he ran into. He made it very easy for us to program and understand. Would definitely recommend him to friends and neighbors.

My technician Elgin was great and very patient with me. He knew what he was doing. He made sure wires was neatly put up and neat: He showed me how to work everything and made sure everything was working properly before he left. Thanks for everything. I love my system.

Services is very good. Good price. Very good technician. Reliable company. Technician help me to buy devices and can make me big discounts. He was very helpful and polite. Definitely explain me everything. He shows me how to use device and I’m very happy. Thank you so much for help for everything.

Vivint service is pure garbage. Their customer service reps and account reps lie through their teeth about getting you support to fix your system and never call back, never schedule repairs that they caused, etc. I spent over $10,000 on my Vivint system and all the cameras go down 10 times a day and at best they send out techs who were hired yesterday with no training and then follow up with calls trying to sell you their service plans. I was psyched about Vivint when I first signed up and spent over $10,000 on their system. 100% regret it. Their service is garbage. Pure garbage. Even for a client that spent that much with them. Go to ADT or anyone else.

Home security is complex business, but Vivint has made it simple. Their installer Miguel ** was capable and explained everything in detail and worked with me whenever I needed a demonstration. I feel like my home is more secure now than it was before. It (Vivint) is a very good system and the installation was very well done.

From calling in to order the service to my technician coming out I was provided with the best customer service and was assured I understood my monthly bill and how everything worked with clarity. I would recommend all my family and friends, and love the new set up. I was also showed a preview of the service before installment which I liked,

This is the second system I've purchased, I love the features and ease of use. They came out to install everything during a winter storm and they need praised for that! The technician also made great recommendations and didn't push any decision making on us either. It was a really good experience. :)

Freddie did a great job installing and explaining how the system works. Showed up on time, completed the entire process in less than 4 hours. Demonstrated the functions of the alarm and camera system. I can’t review anything other than the installation service, as I have had the system for a less than a day.

My Vivint service pro, Kyeon Ford was very professional, knowledgeable, and forthcoming. He arrived to my home promptly and explained everything in my order and then as a knowledgeable professional he installed the system. Before I knew it he was done with installation, and I felt confident I would be able to manage the system going forward. Thank you Kyeon you are a very intelligent young man!

From your call center to the in home technician this was by far the easiest and best home security I’ve ever had and will stand on that until proved otherwise! 10/10 Recommend for anyone with experience in this area! My technician was prompt, on time, fast, friendly, and courteous to my needs and wants.

The team that installed my system was simply the best. Professional installation. Great explanation of services. They were kind and even the dog enjoyed the visit. The system works great and looking forward to having a safer home. When I’m gone and my wife is home alone I feel like someone is watching.

I was very impressed with the great customer service I received today along with the professional installation. There was no cleanup left behind. I was explained in great detail how the alarm service worked both on the main panel and my phone. They offer a $300.00 referral fee to whom you refer them to, as well as to the person doing the referral. I would recommend them highly.

They send subpar batteries with their sensors and then they corrode and they try to charge you $50 to replace the sensor! Tried telling me I waited too long to replace the battery! I went to replace the day the panel notified me that it needed it!

Great presentation enjoying the new system. Works great!! My son and I feel very safe and the system is easy to use. Brian was very easy to work with and he didn’t try and oversell anything I didn’t want. I will be more than happy to recommend Vivint to family and friends. I look forward to a long relationship.

Everything was so fast and it's so easy to do use. My husband is not really into technology and apps and learned this one on the first time. He even uses the app on his phone. Only tells you how easy it is to use. We love the comfort it's giving us specially during the night. That way we can sleep better knowing our family is safer.

During the set up the service address was incorrect. Once I forced the issue to make them change it to the correct address I was told they would fix billing address. They didn't. Our billing address is still incorrect. I've communicated asking for it to be changed and it still isn't done.

The servicing tech that did our panel activation was amazing. Super funny, knowledgeable, and professional. Because of this experience I will be getting Vivint for all of my homes. Ditching over from the other doorbell security was the best thing I ever did. I can not say it enough, Vivint is amazing.

Please please anyone looking to get Vivint services, run the other way. They will lock you in a contract for five years, never refund any money even if they tell you, and their monitoring services suck. They will force you to upgrade so they can get more money out of you. Please please stay away from them. Do your research on how many bad reviews and complaints they have. I wish I would have.

First, Moussa ** was my service guy. Moussa is amazing, experienced, and very knowledgeable. Moussa is a great Asset to Vivint, Vivint should be very proud to have him with their organization. Moussa explains the process in Layman terms, he makes sure you understand how to use the equipment, asked for feedback and questions. I normally do not write reviews in-depth, but this one is very important because reviewers must know that good customer experience is vital when you get good service. Lastly, Vivint, thank you for honoring my discount as initially promised!

WORST CUSTOMER SERVICE EVER!! They think they are Comcast and want to charge $100 for a service call to replace their faulty equipment! Made my 70year old husband get on a Ladder to replace their sensor that they replaced last week? Never again! What’s even worse is when I purchased the PROTECTION PLAN I was assured that they would make service calls! Do not be fooled like I was!

Victor was our security rep. He was very professional, efficient, and personable. He answered all the questions I had and even took the time to make sure I understood how to utilize the security system to its fullest. I would definitely suggest Victor and Vivint to my family and friends.

I requested on numerous occasions to cancel the contract with Vivint because the service and equipment does not work. Over the very short time I used the service, I had Vivint technicians come to my home on three separate occasions because of issues with the system and equipment. I armed my system less than 10 times, and two of the first six times I used the Vivint system, two resulted in false alarms. The last false alarm resulted in the police being called to my home at 2am-although the system never sounded enough to be heard on the second floor of my home, where our bedrooms are. The Vivint doorbell cannot be heard on the second floor of my home, and technician had to put a device downstairs to extend the doorbell even on the first floor.

I have been thinking about security for my home for a while. I am glad I got to take advantage of an amazing deal without worrying about getting into a large debt or worrying about how to be able to afford to protect my family & home. Getting Vivint was the best decision we have ever made. Will highly recommend to all friends and family. Our tech Damon, was great, efficient, and explained all the functions thoroughly, made the process pleasant and painless.

Bradley was awesome!! Very informative and helpful. As well as my scheduler Orlando. Thank you so much!! Love my new security system. Love that I'm able to see live feed as well as lock my home from the comfort of my home! It's a bit pricey but for the safety of my home and family, it's worth every penny.

Okay, how bad can it be? Everything that you promise doesn't happen. They overcharge me. I spent 8 hours trying to get my money back. Still not sure if that's happened. The five times that I called I was on the phone for an hour. Now the camera, my ring camera stayed online more than the Vivint camera. Every few days it's offline for no reason because the internet is fine. Long story short, just run. Just run away not towards away.

Installer was courteous, very pleasant, explained how to use the system and worked around my pets without complaint. He offered to return on Sunday because he was missing one camera. This was very convenient for me because I did not have to make arrangements again at work. Minor suggestion to trash the screws from the old fixtures. Other than that great service!

The two lads that presented the product were knowledgeable, professional, candid, and extremely personable. Our only concern was there was too much to digest in operating the numerous modes of the system in such a short amount of time. The technology provided is difficult for me since I’m not tech savvy.

Kevin arrived and walked me through what was initially ordered through my move concierge. After discussing my needs we decided to add additional sensors and camera and add video playback from the cameras. Couldn't ask for a nicer guy! He was super fast with the installation and took his time answering any questions I had.

My Tech was great! Very friendly and came prepared! Was skilled in his craft and took the time make sure all of my questions were answered. He even came earlier than expected and covered for a coworker who was not feeling well. I appreciated the team work and customer centric mindset. I would recommend Vivint to friends and family. Give this guy a raise!

I would recommend Vivint. They have reliable service and really nice Customer Support and Field Service Professionals. I was having issues with my current camera and I chose Vivint for my replacement. I'm really excited going forward. The camera's video screen is crisp and clear, the Field Service Professional was kind, helpful and knowledgeable.

Vivint’s security system is easy to use, high quality, and reliable, but the standout was the service we received from Ryan. He was incredibly friendly and went above and beyond, answering all our questions and ensuring a smooth setup, even while we had movers in and out of the house. Would highly recommend Vivint.

I attempted to end my service with Vivint after moving. I was told I could keep it active for two months without charge and could follow up to determine if I wanted to continue service at a new location or to transfer it to the new homeowners. I declined and was still charged for those two months of service. I called Vivint repeatedly over months, and was eventually told I would be issued the credit. After weeks passed, I still didn't receive the credit so I called again to follow up. The last person I spoke to said my account was closed and it was impossible for them to issue the refund on a closed account. They even attempted to get me to open a new account and pay for additional services to get that credit. The constant up-selling and their lack of ability to rectify the situation with a long-standing customer was incredibly frustrating. I will not be using their services in the future.

The Technician was thoroughly versed in the service: blind spots, heavy/low traffic areas, equipment limits, response time, etc. All questions were answered satisfactorily. Be prepared, because setup took some time. Anytime an issue arose on compatibility, it was resolved quickly and to my benefit.

We used Vivint for our security monitoring service at our home and it went well! The salesperson was very knowledgeable and assisted with questions we had on the products and he assisted with recommendations. The technician was knowledgeable as well and installed the product without any issues. They were also very transparent with pricing and services.

The entire process was easy and our technician worked with our schedule to come out to our house and installed all of the equipment quick. Our technician showed us how to work the panel. It is a very nice system and we’re loving it so far. The features are far not better than a simple ring doorbell camera. Go with Vivint for sure.

Technician arrived as scheduled, he was professional and very helpful. Alarm panel has a sleek design and is easy to use. Being able to access everything from your cell phone is a plus as well. I did not have to wait a long time to get an appointment. Customer service was great.

High pressure and deceitful sales tactics, false alarms, unanswered alarms, equipment works about half the time, poor quality installation, hard to understand the employees answering the phones because most speak broken English, etc… and so on. Hey but don’t take my word for it. Do the research. This is one of the most negatively reviewed companies I have ever encountered, BBB, Google, Yelp…. and the lawsuits that have been brought against this company are numerous.

We've been trying to cancel my dad's Vivint security account FOR 6 MONTHS. The unit doesn't work, they keep increasing the bill, taking directly from his checking account. The alarm goes off, nobody calls, no police come, it hasn't worked for a year. We call to cancel. We get transferred a dozen times, they try to sell us a better system, but when I told them my dad had cancer...they added what stage, I told them 4 and they said, "Oh we can cancel it." Except, there's no email on the account so we can't do online and they've yet to send the paperwork. At this point we are calling the Attorney General because we have no recourse and the bank isn't cooperating either. It's so upsetting.

I had an outstanding experience with Vivint from start to finish. The two sales representatives were attentive and knowledgeable, addressing all my questions with great patience. The technician who completed the installation was equally impressive, providing thorough guidance on how to use the alarm system, including the video features. I wholeheartedly recommend Vivint for their exceptional service and support!

A very professional staff. Starting with sales representative Thomas. He explained the system in detail. Showed my wife and I how the system works. We were very impressed and had been looking to replace our ADT system for a few years now. Mark who installed the system was also very professional and polite. He made sure the cameras were in perfect working order. He cleaned up behind himself. I’m a military veteran with a hearing disability. They were both very patient and understanding. Thank You.

Thank you Vivint!!! My installation was phenomenal. My technician was an expert that was very knowledgeable about the company and the equipment. Everything was installed quick and easy. The technician was sure to clean up, left everything neatly and explained how to work and use all equipment. If I could give this company 5 stars I would. The camera also captures more spaces than I figured. I can see everything I need to see. I am very happy and pleased. I look forward to a long relationship with Vivint. Thank you for great honest service!!! You are appreciated.

The entire process was a positive one from start to finish, including the installer who went above and beyond to make sure the install went smooth and the services were superb. Definitely would recommend and its team for all your security purposes and needs. Look forward to further products in the future with my other rentals so I can better manage my properties.

Good sound company. Professional employees and modern devices. Good company to receive services from. Emmanuel was professional and experienced. Best company compared to many that do the same because of their technology and services. Would never choose any other company over Vivint. Have had this company previously and they never disappointed me before, they just have gotten better.

Brandon was very friendly and informative. Very knowledgeable. Great experience and easy instructions to follow. Will recommend to other family and friends. And hope to be adding more stuff in the future. All of my cameras seem to be working great. Very easy to use and navigate. Sensors are all working properly.

Our installer Bobby was fast, smart, knowledgeable, and friendly. He had everything in half the time they suggested. And everything is working great now. He trained me on the system and answered a couple of follow-up questions via text. I would recommend him and the company again. Great job.

Deceptive sales tactics, such as inaccurate initial estimates or misrepresentations of contract terms. Installation was done incorrectly (I have 45 years experience in electronics, telecommunications, fire alarm and security systems (Installation, management and maintenance). The customer service is very poor. I have put in over 9 hours phone time to get an issue resolved and it has NOT been corrected. This is the WORST experience I have ever had. Buyer beware. This company is rip off.

Jayson was incredible. He explained everything to me and helped me to update my phone so I could download the company’s app. Very helpful and courteous. Everything is working out perfectly and was told if I needed help or assistance with my security system to call him. Professional and very knowledgeable.

My experience with Gregory was fantastic. Very knowledgeable, patient and kind to work with. He walked me through all the steps with patience. I would definitely recommend Vivint to friends and family. The equipment is very easy to use, the app was easy to walk through and use. I’m very happy with the service I received yesterday.

Nate provided excellent installation service and advice. He was on time, thorough, and worked with us through a few unusual special needs. He had some excellent suggestions while on site, and we are very happy with the system. I would absolutely recommend Nate and Vivint to my friends and family!

Vivint installed our system and was very professional! Nicholas answered all questions and was very thorough throughout the entire installation process. The price for the system and monitoring is very affordable!

Very professional installation. She explained how to use the system and made sure I understood before she left. Arrived within the call window that was set and explained what was needed before starting the work. The equipment was professionally installed and we checked to make sure it was exactly what I ordered.

Just got Vivint installed today. The tech that came out was great and took care of my home like it was his own. I am pretty impressed with the system so far but time will tell. It has really great camera clarity and I like being able to control my whole home from the Vivint app.

My tech was excellent and very knowledgeable and helping us understand our system. I now feel that I can get good night sleep and feel secure. I was surprised how affordable our system was. I'm so pleased that I have chosen Vivint for security for my home to have a peace of mind.

Great customer service and explanation of services and products. Very attentive, helpful and kind. You can tell he is very knowledgeable and knows the products and services provided by Vivint. I highly recommend him and would like to work again with him in the future. Like the quality of video and features that the security system provides. Easy to use at this time.

The customer service was outstanding from the initial call to the technician setup. I couldn’t have asked for a better experience. This company has provided the best service to me and my family now and in the past. I went to a different company for a while, but I came back.

I was promised cameras that never showed up, they sold me them in September and I’ve called the sales rep who has never responded. I have also called Vivint directly 2 separate times, and cannot get anyone to help fix the issue. I only did the system for the cameras, I never alarm my system but it was needed in order to use the cameras. I can’t believe it is so hard to fulfill on their commitment and breach of the agreement we have made with them.

Had a perfect sit down with the sales rep who was informative and is a customer himself. Our installer was very helpful and informative. Helped set up my wife and I with profiles and get all equipment installed where we wanted it. Only reason for the 4 star is that the MyQ cannot connect with the garage opener. This really isn't on the personnel.

Tech was very informative and polite. He didn't hesitate to answer questions. Work around my expectations. Equipment seems high quality and easy to use. I would highly recommend Vivint Home Security to anyone seeking a solid security system with little hassle. It's a sound peace of mind knowing your home and family are safe.

Disappointed that I was told certain sensors were compatible with Vivint. Installer came and told me I would to buy new door sensors and the garage piece of equipment really isn’t compatible with Vivint. Texted with sales rep and he seemed upset because I did not answer his call while the technician was setting my phone up. Says he would take care of things, but I have to hear back from him! It is potentially worth switching back to my previous company!

The worker Mr. ** did a fantastic job, he did his job well, easy to talk to, and he knew what he was doing. He came on time, we talk about the installation and how he will do it, great job, didn't take him long time to do the installation,

I recently had my alarm system set up, and I couldn’t be happier with the service and peace of mind it provides. From the initial consultation to the final installation, the entire process was smooth, efficient, and highly professional. The team took the time to understand my specific needs and recommended the best equipment to secure my property effectively. The installation was quick, with minimal disruption, and everything was explained in detail so I could use the system confidently. I’m thoroughly impressed with the quality of the equipment and the responsiveness of customer service. Highly recommend for anyone looking to upgrade their security!

Easy to sign up and install. Installer Kendra was very knowledgeable and professional. All the latest technology. I can’t think of any more words to say that I am happy with the product and installation. I can’t think of any more to say that I am happy with the products and installer. I can’t think of any more words to say that would express that I am happy with the products and installation.

Received good deals and details of security systems and completed installation after a few troubleshooting sessions remotely. Overall great experience and results. Great support staff and can be recommended for any home for a large or perimeter area selected coverage. Lot of options for smart equipment to manage easily from anywhere. Easy replacement for old equipment or repurposing existing equipment.

Vivint’s installation process is professional and streamlined, as it requires a certified technician to set up the system. This ensures that all devices, including cameras, sensors, and the central smart hub, are installed correctly and optimized for each home’s layout. The technician also guides users through how the system works, so they’re comfortable with the app and features before the installation is complete. However, professional installation does come with a fee, and scheduling may depend on local availability. Overall, Vivint’s professional installation offers a thorough, hassle-free setup, perfect for those who prefer not to DIY.

Everyone was so nice and caring. I feel they truly cared. Last time your company try to sell me a security system. The guy ended up pissing me off so bad that I told everyone that called to follow up so I have to say thank you for having a great team this time.

I’m extremely disappointed with Vivint’s service, which has been a nightmare. Despite having a contract until 2026, Vivint has consistently failed to provide the functioning security system I was promised. My cameras and other equipment have been essentially useless for the past six months. I contacted support multiple times, endured numerous visits from their technicians, and even had equipment replaced, but nothing has resolved the issues.

The techs did an amazing job putting the system together for me and explaining in detail how it works. They did exceptional. I love my new security system! I would recommend them to my family and friends! So far everything is working as promised it would. Thank you guys for a job well done. I appreciate everything.

The sales and installation were fine. The sales person was friendly and knew the answers to the main questions. Installer did fine. Though he did not speak a lot of English, it was enough. System seems easy to use though it does remember our favorite access code from the last time we were with Vivint. Thus it will not let us use it.

I am completely 100% satisfied with the service. I highly recommend Vivint and Mr. Andrew **!! This is my second home I have had Vivint installed in. Both were installed by Andrew **. Mr. ** is the only representative I want to do installs for me and I specifically contacted him for the new install.

Initially didn’t understand I was getting a doorbell but was very understanding to hear me out on it, he added the doorbell on and put every sensor in a good spot, and managed the chords and equipment placement well. Was also very respectful and made a couple jokes here and there.

My installation tech came, and he was incredibly professional and polite. He installed all of my products and even cleaned up after himself. He explained everything to me perfectly and I understood exactly what I was getting. He showed me where he was putting everything and how it would all work together with the home hub. I would highly recommend this system and my technician to everyone that I come across.

I was very happy with our installment and our bundle was a great deal with VIVINT. We had a very great experience overall. Our tech Roden was very friendly, knowledgeable and professional. He walked us through everything and made sure we were satisfied with what we purchased. His installation for equipment was a clean job as well. Thank you.

The salesman and the tech were fabulous, knowledgeable, and helpful. The only group I have is the people on the other side of the phone with the tech giving the tech a hard time about changes on the ticket. Wanted to close the ticket and not be helpful and help. The tech was real professional, courteous and helpful. You could see the frustration you had dealing with the people on the other side of the phone when he had a problem. Shouldn’t be that way. Thank you. Happy so far with the system.

Vivint security system is working properly and looks on the building is very professional. The work was well done, technician explained process and help understand what we might need considering our location and building. Technician and supervisor worked together, which was amazing to see, and provided education on the Vivint security system. Would definitely recommend to others.

Don't do business with this company. I was a customer for 7 years and all they did was keep trying to upsell me. They charge 100 dollars for a repair visit. When I notified them in writing that I was canceling my service, they said we nt me an email that my cancellation had not been "approved". They continued to change me 100 dollars monthly fee on my cr we did card. Only when I went to the Attorney General's Office and the Better Business Bureau did they credit me back 6 months worth of fees and cease charging me. Utah Attorney General's Office is the only way to go with these people.

Assumed equipment from previous owners, appointment was needed due to a hard reset of the system and purchase of battery that was lost. Vivint tech appointment was made asap. Scheduled later in the day to help with my schedule. Tech was professional, knowledgeable and courteous. Tech completed all necessary checks, linked all sensors and delivered a great product. Very happy with system.

I have dealt with all departments I believe, and they all have been very knowledgeable and helpful. I have called the support line and the wait wasn’t long at all to speak with a representative. I like the quality of the equipment and all the features you can take advantage of.

Installers were very professional. Things were done completely and nicely. All done in a timely fashion and very quick response to desire to have a security system. Would recommend installers to anyone looking for a system. All work was done nicely and efficiency. Nest all work cleaned up, no messy leftovers

Alex is a rockstar. He had a hard time finding my address, but he never lost his patience. It took him probably 15 minutes to find me but once he did, he came in with a smile on his face. He greeted me and he was patient every step of the way, even with all the hiccups he showed me how to do everything answered all my questions and he shook my hand on his way out and was nothing but polite and kind to me and my daughter. You have an amazing employee and he deserves everything good that’s coming to him. Thank you so much for your help.

The tech was great and knowledgeable, took the time to give you an understanding of the system and how it works. Cleaned up the mess and was pleasant, well mannered, made my experience with the tech easy and could understand everything. I have no complaints at all at this time

Anthony was an amazing. He was so helpful and did great work. App is easy to use and easy to figure out. He went over everything with us and answered all our questions. Right from the start all the service was amazing. Would definitely recommend to family and friends. Very happy with Vivint.

My beginning with Vivint has not been seamless. Tech problems still not resolved. Also, the installation may be the cause of my home landline phone issue. I have to have an Xfinity tech come to the house. It may cost me a service fee. It has been very disappointing to us.

Service was great and efficient. Just moved to Texas and the Vivint System was already installed so I decided to stay with it. Glad I did! Employees were very knowledgeable of their equipment. Took the time to explain the system and how to work it. Gave me a genuine feeling that they were concerned for my safety and wanted me to feel safe in my new home!

3 hours to install and program. Cameras are excellent. Install very experienced and informative on user operating needs. Sale well versed and knowledgeable about the product. Follow up is yet to be determined. Thus far I am satisfied with the product. Love the flood light with the cameras. It helps during night time as a deterrent to unwanted visitors.

First of all, Christian went above and beyond with the installation and ensuring that I made informed choices. I would recommend him 200%! The system is easy to use and the app is very convenient. I will feel much more confident staying in my home now that I have this system. Also, I really appreciate being able to take this equipment with me if I plan to move again. Thank you so much!!

Michael ** did an amazing job. He was quick and thorough and was very helpful with questions. He was very attention to detail and explained how everything works. Super involved. Very knowledgeable about financing and installment. It was quick and the system seems really easy to use. I’m looking forward to living there safely!

Congrats to my technician DJ!!! He was very professional and explained every detail of the system in a way that I understood it. He was prompt and I would highly recommend this technician to anyone looking for a security system. Vivint is a very good system and their technology is awesome!!

Our technician was attentive to our needs. He completed a clean installation and was very knowledgeable about the alarm system. Our technician communicated his arrival time and arrived promptly at his estimated time. I also liked the sharpness of the cameras and their functionality. We were offered a fantastic incentive and will refer to others.

The security installation process exceeded our expectations, thanks to two outstanding installers who prioritized our feedback and needs. Sammy's expertise and patient guidance have not only resolved our internet concerns but also empowered us with a deep understanding of our Vivint system, ensuring our complete security and satisfaction. Thanks again to a fantastic team and all the help, we are excited and pleased with our new system!

He has the patience of Job. I had to update my iPhone and reboot WiFi before we could finished. Great educator. He guided the whole process so I can become more comfortable with it. I enjoyed the whole process and it was quicker than I thought installation should be. Thank you for sending him.

Hey guys. I was skeptical about getting this alarm system but I’m happy to report I am very satisfied with my whole process!!! The representative who I talked to over the phone whose name was Chris was awesome with telling me about pricing and equipment. Then he was able to get me a same day appointment, really but he did it. The tech came out to my house around 3pm and he explained in detail what he was going to do and was just as nice as Chris. I promise you guys this whole process was not stressful at all. You guys need to call Vivint security system to get yours. It’s affordable, they will explain what plan they have for you and make it happen.

The installation was quick and easy. Denzel did a great job of describing the different parts of the system and how they would be installed. Everything was installed and working within a few hours and have had no issues. My wife feels much safer since we got the system installed and I’m glad we got the Vivint system.

Vivint maybe good in what it is doing but, in my case, the story was bad. I made the mistake of my life to sign up with them for a service I did not really need but to try it. But to get out of it, it is a nightmare... Spent couple months trying to convince them that they are mixing my account with the house ex owner account, and they do their best not to understand and keep stealing my money. At the end when we came to agreement that I need to fill a cancellation request form and send it to them, I did and 6 months later they were still stealing money quietly like a little thieves.

The employees I talked to were very patient wlth me. The gentleman who installed my system also took time to explain the security system. I have tried several, Vivint is the one my family and friends use. It’s amazing how the cameras were installed with no electric lines showing. Thank you very much.

He was very helpful. He was in and out. The process was really quick. He explained everything very well, he's professional about it, very polite. The system seems to be working really smoothly. I appreciate everything he’s done while he was here. Overall, very good, would recommend again. Thank you.

Everything as far as salesman was wonderful. The only thing I have to complain about was the install took a lot longer than what needed to be the gentleman that did the install did the best he could do, but the time was very late other than that, it’s really a good experience.

The conversation I had over the phone with Cory was different from what I actually received on my account. I was under the impression that I was getting what I asked for but I found out that I didn’t. The whole reason I chose Vivint was because I liked the smart lock and the cameras in and out. I DO NOT HAVE EITHER OF THE FEATURES THAT I ORIGINALLY WANTED. The only reason my rating is a 4 is because my technician was very nice and patient with me while I demanded explanation on the equipment and fees.

My experience with Vivint was excellent. Installer was efficient and explained how to use the security system perfectly and answered all my questions. I would definitely recommend vivint to anyone who is looking for a security system. I feel much safer now in my new home. Installer made sure all the windows and doors were properly secured.

Our local Vivint expert was awesome! Installed everything easily, taught us everything about the system and even let us keep in contact with him just in case we have any issues or concerns. Awesome dude! He also offered to come back to our place once we get WiFi inside the household.

This service is awesome!!! I definitely do recommend you have some kind of system in your home to be safe. This is it!! Nelsson was awesome at explaining everything and answering my text messaged. Mike was also awesome! He installed everything perfect and in a correct manner! He also fixed anything and cleaned up after himself!

We received poor service after our equipment was installed. Jorde was very rude via text messages. I tried to cancel within the time allowed cause we were having problems and if we're having problems that early on I did not want to be stuck with a bill for years for poor equipment and service. He did it. Does not work like that and every time we call customer service they say it's updating. I would rather stayed with ADT.

My field technician Derrick was Awesome. Derrick displayed such professionalism, very polite, willing to explain the process, and answered all questions they was needed. Derrick was very knowledgeable when it came to all the company policies and guidelines. Derrick was a joy to meet. I would like to thank Vivint for being a reliable company that make my home feel safe for me and my family.

We had a Vivint system installed today by Summer and Kristen. What a fabulous team. Summer was here first and went through the whole process before the installation. Both Summer and Kristen were extremely professional and polite and did a great job. Summer explained how the system worked from beginning to end and left us with no questions. The team made sure everything was working to our satisfaction and made sure we knew how to get in contact if we had any questions or issues.

The technician was extremely thorough, helpful, and knowledgeable. He took time to make sure I understood how to work the security system. He answered all of my questions and made sure that the job was done well. I would definitely recommend this service and technician in the future. I look forward to working with them again.

I have experienced good customer service with others before, but the service we received with our technician was excellent. He was very thorough and knowledgeable. He even swept up any debris that occurred while installing the security system. What a great experience. The only thing that was missing were the yard and window signs. Hopefully he will bring them to our home when he reads this message. Thank you for your commitment to excellence! The **

The young man who came to install our new system was very professional, polite, on time, and very knowledgeable. He took his time explaining everything and didn’t take long at all to have us up and running. System is very easy to use. Equipment seems to be great quality.

Andrew was very helpful and kind. I appreciate all his help and his time to come help with our purchase. Chad was awesome and very helpful in explaining how to use the security system. It felt like we knew them forever. Thank you for sending such kind and helpful employees.

Sales person was amazing, very friendly and she knew everything about her business. Elena **, she helped out a lot in this decision. She showed us all the equipment and recommended the equipment we would need for our property. Being that my neighborhood has had a lot of vandalism in the past week, and my vehicle has been broken into approximately 10 time within the last 20 years. This is really going to be a game changer for us. Now we can feel safer in our neighborhood. Friendly installers and very quick and efficient.

All outside doors of our home including garage are monitored - Three outside cameras sense potential intruders and alert you. Sensor adjacent to fire alarms will call local fire department in event of a house fire. I would highly recommend this system to anyone that wants to not only feel safe in home and also when leaving home on an extended vacation.

I am very satisfied with the service I received from all personnel at Vivint. Customer Service Department and the technician were excellent. They did a great job and explained every step of the installation of my security system. Dale the technician and Saye of customer service were excellent and very helpful. They answered all my questions.

All the representatives I was I contact with was very nice, friendly, and knowledgeable. Mark the installer was prompt, friendly, and knowledgeable. He explained everything he was doing and how everything worked. He explained everything in such a way that it was very easy to understand. He was awesome! Happy with the whole experience with Vivint.

Ray came to do the installation and was both very efficient in how long it took for the install and also took the time to explain the equipment, services, and features thoroughly. I am looking forward to being able to monitor the security of my home and reaching back out with questions and service.

Franky, my sales representative, was awesome! He was very thorough when explaining the packages and how to make it work for my household. And Brock was great too! He was very efficient and kind when installing. Overall it was a really good experience with your guys. I feel safer already.

Vivint tech was very nice and knowledgeable. Easy setup and very efficient. App and system is very user friendly and easy for my kids to use. I feel much safer now that I have this system. While I’m not home or away on vacation or just for work I get to make sure my packages or etc. Are safe now. Thank you Vivint.