Vivint Reviews

Tech installation was smooth and very helpful in understanding each piece of equipment. Very friendly and ensured everything was installed properly. It also didn’t take long at all for the install. I would rate the service 10/10! I feel very safe and secure in my home. Amazing Experience. Thank you.

I’ve only had the service a few days and I love it. The service representative who came out to install the unit was very nice and professional. He explained things thoroughly and shared how to contact Vivint customer service with any questions or concerns. I am looking forward to the continued use of the Vivint Services.

The service was great and I love the cameras so far. I would recommend this company to friends and family. I also plan to get more cameras in the future. The cameras are very clear and my alarm system went off a few times by accident and they started reaching out right away so I feel more secure in the home with my kids.

Katherine was kind, patient with bad internet and very helpful. She explained everything well and made our installation pleasant. The equipment is top shelf. Katherine had good support from her team back at the office. The teamwork was superb. Katherine is very knowledgeable and skilled. She interacted with our grandkids in a kind loving way saying when she was going to run the drill so they could cover their ears.

The Representative that got me started with the registration of Vivint was very helpful on the products Vivint offers. Ten, Mr. Jorge ** was very helpful and informative when he came to install the cameras and alarm system. He answered all my questions! I love that he was very patient with me when explaining all the products and the benefits. ;) Thank you so much Mr. **.

The first appointment for install was canceled when the guy never showed up. In "Notes" on my account installer stated no one was home. That's a lie. Garage open, radio on, motorcycle on driveway, truck out front. I was home. He lied. It was a cold morning, want to reschedule,? Fine! Just don't lie and say no one was home. 2nd install by different installer went fine. However it is broken up into two visits. That's all for now. Thank you.

In the beginning my husband and I were going to give up on them because of the schedule time for installation had to be rescheduled due to the technician had an emergency and no one notified us. We ended up calling and finding out that information from customer service. We were placing our trust in making the switch from our previous alarm system. Somehow, we missed the second appointment due to a communication error of not using the correct contact number. We were able to still get it installed and cancel the previous service. The technician worked to get us squared away. We like the camera angle view that we received overall now is excellent.

Chris from Minnesota was our sales rep here in El Paso. He did a great job selling the product that we weren’t even in the market for. Very polite, respectful, and approachable. He made sure to follow up on our install and even showed up again to resolve a flaw in the paper work on his own time.

Was very happy, pleasant and refreshing to talk to. Had nice manners! Explains everything real well. He made this a pleasant experience. So much so I changed alarm company. I believe in him and his product! The service was very professional, soft spoken and very attractive cost for a great upgrade. I am looking forward to be part of your team! Thank you for a great opportunity. Sue

I had been wanting a security system for a while and although Vivint did not come through the first time, the second time was a great experience. From the seller to the awesome technician that came to install it. The technician was so thorough and although he had internet issues, he didn’t lose his patience or his professionalism. He was clean in doing the job and very knowledgeable. He deserves to be acknowledged!

Simple easy and very clear with directions and offers. Installation process was quick and easy to understand. All my questions were answered and the equipment install didn’t take that long. Very flexible on hearing my demands. Product looks good and clean. I love the doorbell. Great assistance with contract review. Tech showed up earlier than expected.

I had a lot of trouble using e-sign. Your professional Josh had so much patience with me. He had to make several attempts to the company to get answers. The day he finally got to install it went without a hitch! I will definitely recommend this system and request that Josh install if possible! A sincere thank you!

Mark the technician that came to my house was very respectful. He was fast and knowledgeable. He answer all my questions and explain them with details. He also took his time to showed me how to use the app. Mark give me his business card in case I have additional questions in the future.

Tank the technician was very helpful and extremely knowledgeable, and he cleaned up the installation area before he left. He helped me to select the best locations for the equipment and he made sure that I understood how to use the system. I'd give him 50 stars out of 10!!!

Chandler the representative was a very nice guy. He explained everything very well, so well we got the system.. Then like 30 minutes later Sean came and installed new system. We are pleased with the new system. Thank you so much. We will recommend friends and family to you. Thanks again.

We are still getting familiar with using the system. While we have found it to be very easy to use and learn to work, we are still familiarizing ourselves, our family, and our extended family with the operations of the system. We have pleasantly found that new user setup is very user friendly.

Mike was very friendly, professional and knowledgeable. I’m not a tech savvy Person so I had quite a few questions and concerns. He took the time to explain everything. We appreciate Mike for taking the time to install our security system on his day off. Thanks again Mike! I would definitely recommend him to a Family or friend.

We were forced into a new contract or we would have been unable to leave our home without the alarm triggering. We had this system pre-installed at a home we purchased but were never given the PIN for the system. Customer service sent us in circles and threatened to call the cops multiple times over 12 hours (they only actually showed once). Planning to review other options so we can cancel this as soon as possible.

Installation went very well. Kuu and crew were professional and knowledgeable. Kuu walked us through each of the many features on both the hardware as well as the app. The entire consultation as well as install took less than a day. I will be recommending Kuu and Vivint to friends and family in the area.

JR ** provided excellent service, was on time, he was super communicative before during and after the installation. His tenacity and dedication was very helpful. JR made recommendations for add ons that were valuable to the owner & tenant and gave us time to discuss and decide. No pressure. All calls with Vivint have been professional. Informative and helpful. We purchased a home as an investment /rental that had a Vivint system installed. Initially we didn’t activate the system, but decided to activate recently. And now the tenant and the homeowner have additional peace of mind.

I have used Vivint before, everyone is always helpful and professional. Today was no exception to my previous experiences. He was on time and reviewed everything necessary to complete the installation. He was able to answer all of my questions. I don’t really have anything else to say. So that is all.

I just had my Vivint alarm installed. Both the sales and the installation experience were great. The communication and available options were well explained, and it was easy to make adjustments to fit my needs. I would recommend Vivint to someone looking to install an alarm system and/or cameras. I will probably add features in the future, and Vivint makes it easy to do so. Vivint made it easy.

I’m satisfied with the installation of the equipment. The installer was absolutely fantastic. Ryan made sure I understood everything throughout the process. I’m looking forward to doing business with Vivint. I was with my last company for over 10 years and didn’t receive the customer service I’ve received thus far

My tech was Very professional. He provided great customer service and he was very knowledgeable about each item we came up with great placement of my devices. I would highly recommend Vivint. I love it already. Choose Vivint! I’ll definitely be doing some future upgrades specifically for the smart thermostat.

I normally do not answer or turn people away rather quickly when they knock on my door but I am lucky that Vivint was persistent! I am so happy with my new security system!! The salesperson was very kind and personable! He definitely helped me make the right decision to protect my home and kids! The install took far longer than expected- over three hours and they moved things around inside my home but were courteous and helpful. Overall very satisfied with my new system!!

They did a quick installation, friendly workers and customized package to fit your needs, everything is in one and pricing was decent. The features are super nice and easy to use and help us feel safe and hopefully deter thieves with the outdoor camera with spotlight. We love the quality of the videos and the ability to talk through the cameras. Would highly recommend to anyone looking for great service and high quality equipment and safety.

Omg I had the best tech that came out to install my system..He was very helpful and friendly and helpful. Answered every question. Thank you so much. I would recommend this company but overall my tech performance was awesome. Thank you so much. I'm telling my friends and family about my experience and especially what kind of package I received in. Very pleased.

Vivint sent someone out to install the full system, which included a smart thermostat. Somehow an estimate of 50-odd dollars/month before installation crept up to over $80/month on the day of installation! Worse, the technician installed the thermostat incorrectly. When we turned on the heat we got cold air and when we turned on the cold air we got emergency heat. We figured this out a few hours after installation and contacted him, but he refused to return to remedy the situation. Upon calling customer service, they told us we had to pay an HVAC person to come out and fix it! I canceled the next day, but they dragged out sending anyone out to collect the equipment. Now they are saying I didn't cancel within the 3 day window and claim that I'm responsible for the cost of the equipment (almost $3,000)!

Mitchell went above and beyond in helping with the setup and answering all of our questions. He found just the right spot for the location of the control panel for us. He made sure we understood the use of all the features. He was patient and very good at explaining the process and options available. We highly recommend him and Vivint. He is a very personable young man.

The technician that did the installation was very knowledgeable, professional, courteous, and helpful. He represented the company extremely well. This gave me confidence in my decision, and it erased my anxiety. I am confident that my family is 100 percent safer and I will be able to sleep tonight, and each night going forward.

Installation went well and tech arrived promptly. He went over the features before he left. I was able to change my PIN and recall the views of the outdoor cameras. We went over the customer service phone number as well. I do not want to write anything more. This is ridiculous for Pete’s sake.

Excellent, professional and proficient service. Provided very thorough comprehensive tutorial on the use of the products and services. Very insightful and knowledgeable and provided superb customized recommendations to fit the needs of my home. In addition, I was a provided a brief tutorial of the proper use and purposes of the products and services.

Definitely one of the best customer services I’ve had in years. I would definitely recommend them to anyone, especially family and friends and even co workers. Thank you so much for being so helpful and generous and just plain awesome. What more can I say! Like I said awesome sauce service.

Vivint made the process super simple, from the arrival to the sit down and explanation process. Soon after deciding we were going to switch companies we learned that the install crew would be there within an hour! Install crew was great and able to install everything without complications or problems. Talk about quick and efficient. Thanks guys.

Good service and good customer service. I like it a lot and I don't change it for nothing else. I'm going to tell my friends. This is the best services you can have any of your house. They had the best cameras and everything. It's the best services and I don't know what else I can say. A hundred percent agree with this.

Our installer, Kyle came on time, did quick and efficient work. He explained everything to me. Made sure I understood and was very professional the entire time. He showed me where the cameras were and the way to change the desired areas to monitor. The battery on the door gave out and he came back to change it, no problems. Definitely will recommend Vivint to my family and friends.

My install tech, Cameron was great. He was early, but he called to make sure he could come early so as not to surprise me. He was friendly, answered all my questions and was just all around a great representation of the company. Probably took about an hour or so total…super fast. I appreciate that so much since I have a lot going on.

The gentleman that came in was thorough, knowledgeable and quick with the process. The product itself has been what both my wife and myself have wanted. Very easy to use and we feel safe so far. We might get more equipment after this experience. Maybe a camera or two. Maybe a another sensor for the garage.

Chad was advised by me, the owner- NOT to discuss ANYTHING- in regards to the workings of the video recordings- with my renters. What does he go & do? I HEAR HIM, on the door bell video/sound, EXPLAINING TO MY RENTER… Just HOW… You can SEE, & then run back, the video to watch it!!

I am loving my new camera system! The technician who installed my system was very helpful and super attentive. He explained all the camera features and how to work the system. I am very content with the footage of my cameras. Vivint is super worth it. I would definitely recommend friends and family to get Vivint.

It’s always nice to have a person that knows what he’s talking about and also doing a great job with installation of equipment in my home. They are hard to find nowadays. Joshua is one of those guys! I would have no hesitation to recommend him to anyone that I know.

Very awesome and quick and got the job done in a timely manner. Thank you so much for all the hard work and dedication that you put into your job. Thank you for helping me understand the system and taking your time to explain the process of the system, and how it works and going into details. I really appreciate it.

Just imagine feeling safe and secure with a smart home alarm system, cameras and door locks to name a few products that Vivint has to offer. I am thoroughly impressed with the knowledge, the expertise and the service I have received with Vivint. I would highly recommend Vivint over any other security system.

I’m grateful for my experience with Vivint’s install team. The rep was so nice and thorough. Great setup and the rep was very personable. The only thing I’d change would be having to pay a deposit with them, I feel like that could’ve all been finished prior to their arrival. But I get that sometimes people change their minds. But all in all, it has been a good experience thanks to the install guys!! They were awesome.

Installer listened to my situation. He was very professional and did a fantastic job installing the equipment and explaining the entire process to meet my needs. I would definitely recommend him to family and friends. I have been thinking of getting Vivint for quite some time and am definitely glad that I finally called to have it installed. I now have peace of mind about the security of my property.

Johnathan was very professional and respectful. I would recommend him 100 times over. He explained the product very thoroughly. I did not feel as if Jonathan was a home security technician. I felt like he was part of my family. No question was a stupid question. He answered each question making sure I understood completely. I will not only recommend him for others I am thinking over different products in the future to get installed. I hope I will continue to enjoy the products as I do now.

The guy that came out was very nice. I wasn’t expecting someone with tattoos on his face. But I can tell that he was well trained. And he’s making a living for his self. He was well educated on the products and help me hide a camera from my teenage daughter. So that was a plus. He was trained well.

Very informative and professional. My install was a little complicated because my house is 95 years old. He was able to troubleshoot and figure out the best support plan. It was a rainy day so we had to work around that.

First and foremost I want to say just give Erik a raise. His mannerism is top tier. High recommend him & the technician that set up my system. He was so fast and respectful of my home. Awesome awesome duo. Highly recommend Vivint just base off of these guys and your service.

Alfredo was a big help and made things very easy. I’m new to the area and this is my first time buying property so I definitely appreciated the extra effort. He stayed as long as I needed him to to make sure that I understood the system. Thank you Alfredo.

Technician arrive on time, knowledgeable, set up and explaining smoothly. Sell team his name is Angle, super sweet and helpful. I can’t thank him enough. The only issue is credit application. I didn’t include my middle name and caused declined. Support task and I spend extra time to figure it out where the problem.

Absolutely pleased with the home security system installation! Justin's expertise and professionalism were outstanding. Justin's meticulous attention to detail and friendly demeanor made the entire installation process seamless. His thorough explanations ensured I felt confident using the system. The reliability and peace of mind this security system brings are invaluable. I highly recommend this service for anyone looking to enhance their home security. Top-notch job!

Home security system installed! Feel very safe! Jose expert technician! Went the extra mile to explain use and where we should set up! Kudos! The company seems reputable compared to others I called! Am pleased with all and monthly fee reasonable! The appointment was scheduled quickly and the technician was prompt!

I chose Vivint because of its rating and its pricing as compared to its rating. Quality vs. cost which makes it cost effective as far as I’m concerned. The Technician that installed my system had to be top tier. He was professional, he explained everything, polite, knowledgeable, friendly, absolutely Outstanding. Great Company I would say.

My experience has been exceptional! Lane was supportive throughout the process on getting what I need and Jermaine has been a great big help with setup and informing me on how to use the product. The product is not noticeable and it blends in with my furniture. I do recommend Vivint for your security service. Thanks gentlemen. ☺️

Justin was on time per our pre-arranged schedule, explained everything thoroughly, and proceeded with the installation in an efficient and professional manner, and in accord with our preferences regarding equipment placement. We ended up adding a device to the system and he completed that also. So far, we are very pleased with the system.

We had the privilege of working with Austin (sales rep) and Will (technician) - and it was truly that, a privilege. Punctual, informative, kind. 10/10 for Vivint. Austin and Will knew their product and made professional, not pushy, suggestions. We had many questions about what’s best for our home - Will and Austin took the time to be patient with our questions and answered them in a way that was in our best interest.

I am very pleased with my purchase of a new wireless Home Security System and excellent installation process. The equipment is high quality and reasonably priced. Includes good options to spend what you can afford for your budget starting at a few hundred dollars for a basic system or spend more for a more complete system. Can always add on more equipment later as you can afford.

Edward was the technician that arrived. He was positive, professional, and polite. Would recommend him for any future installs when family or friends join the Vivint club. He helped us set up the app and recommended settings. Couldn’t be happier with today's experience. Looking forward to using our new security camera set up.

The technician was very professional and explained everything perfectly. Mr. ** was also quick setting up the camera system and did it very nicely to where you can’t even tell where the wires come in. The cameras are not too big or too small and the picture is very clear. The censors on the doors and windows are also not big and not noticeable which is nice. Also using the system is pretty easy and self explanatory. We are so far satisfied with everything.

I had them installed, and for 5 months, the system kept dropping off the cellular, and the panel did not work. I went through hell, and they want me to pay for the monthly fees and are trying to hold me responsible for paying for the entire 3-year contract when their system does not work. The technician didn't show up 3 times when they scheduled to come to my house. I took time off from work, and they didn't show. I called them, and they continued giving me the runaround. Save your money and go with ADT or another reliable company. If you google this company, you will see that they use search engine tactics to hide their lawsuits and bad BBB reviews.

This is the second home I have installed a Vivint security system in and I continue to be pleased with my buying experience. The reps on the phone were very helpful and did everything they could to find me discounts and explain everything clearly. When the installer came out, they explained everything clearly, confirmed my order, and still called in to make sure there weren’t any other available discounts. I will continue to work with Vivint and will recommend them over and over again.

I very pleased with my purchases and the company. My service technicians did an amazing job. They provided fast friendly and professional service. They explained everything in great detail. Made sure I understand. They made suggestions and offered recommendations that would better help my purchase but there was no pressure. Pricing was explained and didn’t change from what I was told it was going to be. They arrived and finished in the time they stated that they would. Thank you so much. I am very pleased with the whole experience.

Very good customer service, the technician was very knowledgeable but he take a long time. He came in at 10.00 am and left after 1:40 pm. Other than that I like the service, the affordability and the security for my house, I became a widow in October and this gives me a peace of mind when I am at work. I work 3 hours away from my house and come home every other week, this will be the best investment that I have done this year.

Technician was very thorough and polite, very patient which was appreciated since we’re seniors, gave concise instructions and guidance throughout the process. The equipment is very modern and pleasant to look at in the home. I would recommend the company to friends and family members. Technician was very knowledgeable and also respectful of my home.

The technician that was sent over to complete the installation of our new system was amazing. He was fast, efficient and very friendly and patient with my overzealous dogs. He made sure that everything was in good working order and met the needs of my family. He was simply awesome.

Equipment has never worked and even the installation technicians and office technicians were not able to make it work. There have been 3 separate installation technicians and 10-12 office technicians that have tried to get the system installed over the last 5 months, but no one has been able to make it work.

My experience with installer Jordan was great. Explained every part of the process to me and even helped get my internet back up and running which wasn’t even his problem! Only problem I have was the sales rep who got me to purchase Vivint told me I’d be paying around $70 a month for I believe 3 months then it’s drop down once I paid off the equipment, never mentioned a credit check which has now brought my payments to $100 a month!

Product is incredibly easy to use, and has made my day to day life so much more convenient. My favorite piece of equipment is the door-lock. It makes walking in and out of the house much easier, especially when people visit or leave packages. I can have trusted individuals go and put my package inside my house when I’m not there. Thank you Vivint!

Brandin the tech was amazing and great with communication all the way thru the process! This is our 2nd home we have used Vivint to secure our asset. Also helps us with set up and how to utilize the mobile app and customization! Truly glad we can partner with a company that will have us protected for years to come!!!

Tech arrived promptly. Did everything I wanted and more. Will definitely recommend this company for anyone. I did not realize that this was a school assignment. I was astonished to get a good day off for the week. It would have a good morning my time and I'm not going out of the house.

We had to call Vivint over 10 times to finally get the account our home’s previous owners had transferred to our name. They have some special transfer team that is supposed to call you back, but when they don’t your only recourse is to call the main customer service line and again complain that you’ve not been contacted yet. The main customer service team also can’t contact the house transfer team, which makes them kinda useless when you call. And then, when the transfer team does finally call, you have to be home and available for at least 30 minutes to do the setup.

Super chill guys, quick and easy (for me, lol) install and a great product. Super stoked. As a single father of four this is a huge relief for me knowing that we have this much more security in our home. Also it’ll be fun to mess with people with the doorbell camera.

I was very pleased with Guillermo the technician how he professionally installed our cameras and how he cleaned after himself and how he explained everything in detail on how the product works, thanks again. Will recommend to friends and family. Ps the images are awesome. Thanks thanks and thanks.

Service was provided promptly and professionally. Got clear information by provider and knowledge of all the services and the equipment to be installed. The patient that my provider (Mike **) provided was outstanding and I would recommend this service and system to any and everyone. Just a Stella presentation of this vicinity system and how it can protect and safeguard you and your family and loved ones.

My install was yesterday and I am sooo happy I made the switch from ADT to VIVINT. My install tech, Roden, was very professional and took his time explaining everything, even while my dogs were barking incessantly. No pushy sales tactics and the new cameras smoke my old outdated ones. I don't know why it took me so long to make the switch? If you even have an inkling that you want a change in security providers, just pull the trigger and give VIVINT a call, you won't regret it!

They arrived to install the equipment at a timely manner. Great customer service. Very friendly as well as very helpful showing us how the system works. They made it very easy to understand how to use and how to operate it. Would suggest this service to anyone that is looking into a good security service.

The service was okay, normal security company. But I am in the military and move a lot, so I canceled when I sold my house. They have charged me every month for 7 months now. I have called to cancel every month, because you can’t do that online. Their site doesn’t let you remove auto-pay. Everything has to be done on the phone. Every month they tell me I’m getting a refund and they will cancel my account. I don’t know if it’s a lie or they’re incompetent.

The technicians was friendly, knowledgeable and patient when it came to answering my questions. I have and will continue to invite friends to seek out services through Vivint. The system seems to be user friendly and I will go to sleep at night knowing that my family and I are protected.

Great service from start to finish. The company and technician communicated very well to ensure all areas of security were covered, which included placement of cameras, motion detectors and control system. Questions and concerns were addressed and actioned during the installation. Follow up to ensure all documents were signed and agreed to the survey process. Thank you for sending a friendly professional and added security.

I want to be very candid that I was totally impressed with the installation people!!! That I was very disappointed the system failed within 24 hours. Then the compound my frustration and dissatisfaction trying to get through to a customer service rep was so aggravating I finally gave up. I tried at least five times and spent an hour wasting my time. Now I have a system that doesn’t work. I did try to contact the installer yesterday and have not heard back from him I assume because of the weekend? I’m not very happy.

Brian was very polite and walked me through a variety of options that were available for my home. Installation was quick. The technician was also very polite and knowledgeable. So far this Vivint system is far better than my previous brinks system. I’m paying the same as my previous system, but I now have an extra driveway camera and can now open my garage through my phone.

Jose was very knowledgeable and had me up and running in about an hour. Very nicely done. I would recommend him to anyone who needs an alarm system. He explained everything and was very thorough. Installed the cameras professionally and made sure all was working. He also showed me how to change my settings.

The technician Jarrett did a really good job with the installation of my Vivint security system. He was prompt, courteous and answered all my questions or concerns. He did spend almost an hour on upselling which I wasn’t expecting and I found annoying. So far I am happy with the security system.

Alarm technician (installer) was courteous and professional. He worked efficiently and did a good job installing the alarm system. He knew his job well and showed us how to use the system—including the alarm pad and mobile device. He also answered all questions patiently and completely. He picked all debris and left the work areas as he found them. Thank you, Mr. A. **.

My first time with any security camera. Gotta see how I enjoy it first!! Customer service was very nice and friendly and helpful with explaining everything to me as well as installing reps very helpful with everything! Just started trial period so let’s see how things work out for me.

Our Vivint technician Luis ** was very professional, courteous, and efficient. He was very informative regarding the equipment setup process, and also with providing guidance on equipment utilization. We will definitely recommend Vivint to other people we know, and we greatly appreciate the dedication to customer service. Thank you very much.

Nick was great installing, explaining, and demonstrating everything. He was very friendly and down to earth and he made the installation an enjoyable experience. The whole system is very impressive, intuitive, and has some great customizable features. I would highly recommend to anyone that is considering a home security system.

My technician was awesome and explained the process well and very knowledgeable of his job!! He took his time to explain and how to set the alarm before and after arriving to my home. I would definitely recommend this service if anyone wants it get it! He arrived on time and left on time. I appreciate the great customer service.

Angel was knowledgeable. He answered all my questions I had about the system. Also, I didn't expect the install to happen the same day so that was great. I also like the fact that the panel is so self explanatory. But the best thing about this system is that my kids don't have to go to the door when someone is at the door, they can go to the panel and see who it is.

From the get-go that I called to inquire up to the point that system were installed, everything have been seamless on the service aspect. Barbara & Alex were both excellently able to provide me the information that I need from which I was able to clarify what we need in terms of home security and make decisions based on the info. They don't sound like salesman at all.

My service tech was very thorough and accurate with getting equipment installed and very helpful. Only thing I would like to see him do is pick up his trash or ask me to throw it away. Will be doing some upgrades before the year is out. We also needed an extension cord to place one of my cameras and the solution was I can do that the customer. That was not the answer I was looking for. The answer should have been, "If you have an extension record I can get it fixed up for you like you want it" but instead he was like, "When you get the extension you can fix that." I was like, "Okay" and he said he didn't have no extension cords on his truck which is understandable but I would like to have done it in the way for the camera where you can make your own cord.

I personally don’t like solicitations by stopping by in the evenings and reminding people out there that not interested means not interested. I have the system installed and they work fine, but I personally don’t like door to door salespeople. People ignore answering the door for these reasons. I haven’t been with the company long enough to give a review about product they are selling.

I am not good at technology. I was pleased with My tech Angel who took her time with me to reset my equipment and make sure all my questions had been answered. I had a problem with my email allowing me to use app on my phone as well. Angel walked me through the reset of that as well and had me test it out so I was comfortable with it.

Arrived on time and early. The tech was proficient and professional. Easy to understand and good communicator. Made me feel safe and took time to explain in an easy to comprehend way. Highly knowledgeable and skillful. The tech was able to navigate many logistic issues and offered excellent solutions to the challenges as they occurred.

The sales representative (talked over the phone) and the technicians were excellent. They were able to install the system in under 2 hours. I give them a four star only because I do not like the fact they need a deposit (refundable) and an agreement signed to have the technician come over just to give us estimate. It made me feel I was committing to a service without having an initial consultation at my home. Nonetheless it worked out and we went with Vivint.

Nice fast and explained everything to us, was patient in showing us how to use the equipment and very friendly and respectful. Yes I most certainly will recommend Vivint to my friends and family. Thank

Our agent that installed the equipment was amazing! He deserves a raise. Everything was done quickly and perfectly. He was very professional. He answered all of our questions with great knowledge not to mention that he helped us get the app set up and show us about the referral program and protection plans.

On time for installation. Very pleased with installer and time it took. He explained everything to me so I know exactly what I can do. System working beautiful. Can't wait to see the Ring camera vis use. System is easy to operate and responds immediately to my commands. Thanks you for giving me such a good system.

What a great experience. I was updated consistently on the arrival of my technician who by the way was very knowledgeable, respectful of my property and assessed my order to ensure it really fitted my needs once he was onsite to view the property. Following installation he walked us through all of the features to ensure we were confident that we could work system. I was also really impressed with the contract confirmation process that was completed via FT and recorded along with aid comparison to ensure I was truly the applicant.

I want to extend thanks to Cole for an amazing job well done! From start (the day before by making contact by text) to finish (long after he could have left the job) he was helpful and courteous. Thank you Cole for a job well done! We are glad that we chose Vivint due to Cole’s work ethic and personality.

The customer service representative over the phone was very resourceful. The installation technician was very informative and provided great personable skills. Tim was very knowledgeable about his job and the equipment. Moreover, Tim recommended other great products that may be beneficial for my home security. I recommend a family member. He was also able to provide services for my cousin. The equipment appears very easy to use; although I wish the equipment had a longer backup battery life, in case of power outages, I would still have protection.

We’ve been holding off on a security system but glad we finally signed up. We’re feeling safe in our home already. The system and mobile app are both user friendly, is easy to navigate. Thank you for your prompt service. Sawyer and the technician were both friendly and professional.

The man that set up our system was great and very nice. He answered every one of our questions. We love our new security system and very satisfied with how everything works and understand how it works as well. We were left very satisfied overall and will be recommending it to our family and friends.

Ron was great during the install. He was prompt, important to us. He explained everything in detail and made us feel very comfortable with our purchase. He’s made himself available to us for follow-up questions or assistance with adding on to our system. We highly recommend Vivint based on initial impressions from our installer.

The installation was done in such a professional manner. Mike was here as scheduled and took great care to make sure I understood the system. There was no interruption to my daily activities. I will definitely refer my friends and neighbors. I am so pleased and happy with the work and feel more secure in my home.

The sales process of buying into the service was very smooth. The service was in my name for my elderly mother. After two years of using the service, my mother took a turn for the worst and no longer able to live independently. I tried to cancel the service for now two months, starting on December 1st, 2023, without any success. I have tried to cancel four times over the last two months, with very long phone calls. I even received a service charge for Dec. 2023 and Jan. 2024, when the system is completely offline.

No comment. I am satisfied the technician did an excellent job. The is high standard. The technician worked with speed and accuracy. Vivint offers my other services, which will home safe and environment secure. Home security is a priority to neighborhood and community, when you are home and away.

Very happy I chose Vivint. So many more options than ADT. And I love how it’s integrated with my devices. I definitely would recommend. And my installation went seamlessly. And my installer took time to go over everything and made sure I understood my new system. Would definitely recommend this company.

The installers did an amazing job. I am super disappointed in the sales rep the price was $1,000 more than discussed and I didn’t add anything on. The manager brought it down and took $500 off because I was going to turn away the installers. He acted like he was doing me a favor when I had in writing very much clarified the overall price with the sales rep. Seems like false advertising to me. I still might cancel.

The tech was awesome very through and efficient. Couldn’t have went better. He explained everything and covered all questions and concerns I had. The entire process to less than an hour from start to finish. The survey review concept was a little different but I understand why it also was short and to the point. I highly recommend this company to anyone.

Lied to me at sign up, said I would get 400 dollar gift card. Talked to everyone the all debts will not give me my card, my 400 dollar gift card, my 400 dollar gift card, lies lies lies. Not happy with Vivint. Not happy with vivint, may have to cancel my service.

Tech was a little late but did communicate their adjusted arrival time. Install was smooth except the garage door was not updated correctly and does not with through app. Tech had an additional appointment afterwards and was worried about getting there on time. Seems techs can use some additional help to complete jobs faster or more time between appointments.

I just want to express my gratitude for the great service Alan gave us , he’s very attentive and understanding of the terrible experience we have gone through having our home burglarized. He made sure that we got the system we needed, and all appropriate steps for installation were done with no mistakes. I am grateful to have him as my technician. God bless Alan.

The service for sale to install was 5 star! Our sales contact was great with questions and explanations of the services. Follow through with our appointment and email information was very helpful. Kyle was our service tech. He was detailed and professional with explanations and the install of all of our devices. 5 stars for Kyle!

I was extremely please with the service Gerrin provided. He was thorough and professional. He took his time to show us how the system works. The process was smooth and didn’t take long because our tech knew exactly what he was doing and the products he was setting up. Thank you for securing our home.

Thank you! It was an amazing experience, Justin was great and took his time explaining the whole process to us! Justin included us throughout this process and was very thorough and attentive. We will definitely be recommending Justin and Vivint to our family members. Thank you for such an amazing experience!

We had some compatibility issues with our wifi vs the panel, and our installer, Jesse, went above and beyond to get it fixed. He even called the Internet company to get it figured out. I am certain that most other installers would have given up and left us without a system. Great experience!

The technician was extremely courteous, prompt, and knowledgeable. He phoned before arriving at my home. He answered all my questions and taught me how to use my new security system. He is honest and trustworthy. He inspired my confidence. He is a 10 out of 10! I am now up-to-date with modern technology.

The process was smooth and fairly quick for this sort of thing. Nick was thorough and answered all my questions. He walked us through the app and settings for everything including camera setup. He cleaned up after himself. It was a good install.

If I could give a zero-star rating, I would. Vivint is one of the worst companies I've ever dealt with. Their customer service department is based in the Philippines and cannot solve a single problem, but they can either drop the call directly or put you in a queue that seems pre-programmed to drop the call. You can ask to be transferred to a US-based representative, which means you go into the queue and usually get one of two results, neither of which involves speaking to a US-based rep: A) the queue takes you back to a Philippines-based rep, or B) the queue ends in a dropped call. Their cameras go offline every few weeks, often requiring a technician's assistance - if you're lucky enough to finagle an arrangement with one. To schedule a technician appointment, you'll fight a long battle against someone who can only recite company-dictated responses. My recommendation is to go with Google Nest, or anything else that's not Vivint.

Jordan and the technician were respectful and didn't mind explaining or repeating things I didn't hear or understand. Know their job. They were helpful with trying to get the information from my phone and my computer. Couldn't have completed anything without their knowledge. They both get an A+ in my book.

Fonte was the technician who installed my alarm system along with camera door camera and fire/carbon monoxide detector. I was really impressed with his performance and professionalism. It was a pleasure to have him here for installation. I give him 10 stars for making the long process a pleasurable one. Thank you.

We were with another company for well over 10 years and the quality of customer service went down. We have family and friends that are Vivint customers and have been telling us to switch. Today the tech was very efficient, took his time to ensure everything was properly installed, and answered questions. Glad we switched!

Great overall experience, from sales to installation. Very informative and knowledgeable. This was one of the best experiences as far as sales and set up no over promising. Fast service but no corners were cut. Same day service. Fast installation. I would definitely recommend this service to family and friends. Great service. Great price. Win win!

Miguel was so helpful on how the system works. Set everything up. Excellent job plus cleaned his mess up and made sure I had everything I would need and I would refer this product to anyone of my friends. Hope that as long as I have the cameras I will get the same friendly person as Miguel was today.

Jesus was the agent that set up my home smart alarm from Vivint! I'm very happy and so as my family. He was professional! The service, answering questions and punctuality! Excellent! Being on time is very important! Jesus is a man of his word. He made it easier to understand anything about the alarm system. I would recommend Jesus to anyone, needing home alarm security services!

I was hesitant at first when I read some bad reviews. However I liked my sales guy Alejandro and Cherry. I got a lot more for more money than what I had at ADT. It's only been two days and the equipment is nice and I love my thermostat. Bottom line I'm happy so far. Jonathan the technician was amazing and did a great job on installation. I would recommend them.

It was very difficult to set up my logon in both my smartphone and the website. This is the worst website I’ve seen in years. It took 27 emails and I still have not straightened out my password to my account. Again this is the worst system I’ve ever seen.

Both the phone customer service and tech provided amazing customer service. They made sure that any and all questions were answered. The tech made sure to go over every detail of the system and made sure everything was good to go before he left. The customer service agent was amazing.

My experience with the Christian ** was excellent. I spoke with someone on the phone, 1/16. He gave me a quote. It turned out to be invalid. Spoke with Mitchell **, he gave one price over the phone and emailed a different price. He did not respond to my request for a correction. Very disappointed with phone contacts. Christian ** was able to provide the service I needed. He was professional and informative.

Everyone was great! From start to finish in about 2 hours. Very happy with end result. Only thing I would change is some of the windows have the detector on the bottom windowsill ledge thing. Rather have them all up top. Possibly no room on my windows. That’s why they did it like that.

Our technician was very knowledgeable and we had a very good experience with him. We are switching from ADT to Vivint and hoping we will be very happy with our decision. Our technician helped us to go through step by step learning process about the new system. We will appreciate if we get continuous good service from Vivint. We were a bit frustrated with ADT lately.

Your Vivint install team did a great job. Very clean and professional. Explained everything from what each piece of equipment does to how to program. Also very helpful in explaining what each setting does and how to adjust per my needs and preferences. They explained the finances and credit and also referral advantage. Great job.

My install was done by Cathrine who took me at the last minute because another technician has a long job. She did a wonderful job and was very knowledgeable. She didn’t have to do overtime to assist me but she did. That’s great customer service. She made the process very seamless.

Everything was great! I love the panel, the doorbell and the spotlight with floodlight. The sensors were placed in good spots! The tech used discrete sensors that went in the door jams. Only thing I can say to improve on is have your techs give the customer signs and stickers after their install. I want people to know who I invested in.

Before he even arrived he kept asking me “are you sure you want me to come” only because I advised him what sales advised me of his arrival time. I kept ALL OF THE TEXTS! Too, what the email I was sent by Vivint about the cost and what the installer told me it was going to cost me were 2 different numbers… The installers numbers were Much higher.

My security system was flawlessly installed by Jeremy. He arrived on time and got to work immediately. He made sure to thoroughly explain everything and answer all of my questions before installation and after. I would definitely recommend Vivint to my coworkers and surrounding neighbors. Thank you for the amazing service.

Great Experience! I had a very professional person in Brandon who did an amazing job! He was super helpful patient and very knowledgeable! I highly recommend Vivint to anyone looking to secure their home. This was the best decision I’ve made this year and very glad I had someone like Brandon to make things as simple as possible for me and my family!

Our technician was very thorough and knowledgeable about their product and service. He was very professional and respected our home while he worked. Ben did an amazing job explaining and demonstrating how the system works. I will recommend this company and Ben to family and friends that are in need of security for their home.

Thank you for meeting our need for peace of mind and effortless home security. Thoughtful service from Vivint from start to finish. We never imagined having this level of security at such a reasonable price. The sales staff listened and made thoughtful suggestions without pressuring us as made necessary adjustments we needed. Thank you again Vivint!!!

Sale rep and the technician were both Great. They answered all my questions. Installation went well. I feel more safe now that I have system installed. I even asked them to come back to do additional work. I appreciated all their hard work. I would also recommend them to family and friends.

We weren’t really looking for a security system but when I sat down and started talking to my rep I realized it wasn’t that expensive. Also we realized how necessary it was, especially with kids. I feel safer knowing that I can have emergency responders here with a touch of a button.

Vivint is a great product but installation made my hallway look horrible. I have no idea why they would leave this outlet looking like this. Everything else seems to be okay other than the most noticeable outlet in the house. Came in and installed everything rather quickly but that is not always a good thing I guess.

This experience was really great. Omar was very thorough and walked me through everything he was doing. He even asked me to not have Ubers come directly to my private entrance for safety reasons. It was so nice to see he was concerned about my safety outside of just the equipment. Totally happy with the entire experience.

Technician was prompt and helpful! Very pleasant and professional! The technician explained everything thoroughly. The install was well done! I would definitely recommend this service to anyone! I feel safe and secure in my home!

When signing contract there is some missing information that needs to review. I even follow up with the sales representative regarding integration fee. He is just lucky that I'm looking for a security device. Installation was ok. Hoping that next sales representative will be more elaborate regarding contract and how the devices works.

Zac was very friendly and nice. No issues with installation. Issue was 24 hours later. Inside alarm was chirping non stop. Stated it was dirty but it's brand ne. Called the salesperson who states he was working on it. Only to find out that nothing was done. Had to remove it and take out the batteries. Still nobody came. Called yesterday and they needed to make an appointment and it wasn't for Monday the day I was home. I can't be taking time off from work to wait on a person to fix something that is brand new. Next appointment was a week out. Now I'm cancelling it because something is beeping on the panel and have no idea what is going on.

My technician, Robert, was fantastic! He came on time and installed my system quickly. He took the time to answer all of my questions and gave great, professional advice. He not only showed me how to access my system, but he also showed me some perks as well. 10/10 service!

The service was perfectly done, the technician had a good experience and he was able to answer all questions, very clearly and helpfully. We like the equipment, the cameras are made at a very good quality. We hardly recommend all our friends to use Vivint, thank you.

Very pleased with the service and how easy it is to use. The installation was fast and was explained well. The quality of the equipment was way better than expected. Luis the technician was very professional and explained everything very clear. Highly recommended to anyone needing security and excellent camera equipment.

Vivint is a great company with great people to represent it. Everyone I spoke and worked with at Vivint was effective, kind, and patient. I felt valued. All of my needs were handled with great care. My tech went above and beyond to be sure my installation was done to my liking. Now my duplex a smart, controlled, and secure home. I feel safe in my space. Thank you!

Roberto is great. We are still needing a few devices, but awaiting an electrician. Using the system and it’s great so far and much better than our previous system. Our sales person Van was very helpful and informative. The only concern I had, was the cost was higher than our quote, but I think our previous system had more devices than anticipated.

Small homes large homes giving has a plan that will suit your needs. Personnel were professional and friendly. 4k resolution is amazing. Will be setting up phones apps and goodies today. On today's divided world it adds a layer of security I recommend. We love 6 hours from the weakest border in national History so it makes sense to be able to secure and monitor your home with the advantage of never having to unlock your door to have a conversation as the voice communications feature is all you need. Sincerely Bd.

Will ** is fantastic person. He has honest eyes, great handshake and his personality is strong. I have a masters in social work and he has strong work ethics. You would be a fool to lose him. The installers were very nice they started late afternoon and did not finish until 10 pm. Not their fault but you should not have workers in homes during supper times.

I was very pleased with Mike, who installed all of the sensors and cameras. He was very careful that I understood what I am to do after he leaves. I would recommend him to anyone who is interested in either changing their systems or getting more information.

Everyone that I met was extremely polite. They were friendly. It was very easy to talk to them. They were intent on installing controls where I could get to them easily. They explained what to expect and how to use it. I look forward to depending on it. I would recommend them.

What we were quoted on the phone to what we are paying is the only thing that I didn’t like and the financing was suppose to be 36 months not 60. Other that it was a good experience. I would like a reduction in the amount per month since we were told differently.

The sales rep and tech were both great! Made the process a breeze! Offered support with any questions and worked with my busy schedule! They both were very friendly! The tech installed everything super quick and walked me through how to use the equipment. The system gives me peace of mind and my whole family feels much safer.

Everything works as expected and was installed in an efficient and timely manner! I could not have been more pleased and am excited to continue to see how well everything works! Everyone was kind and courteous and my home was left in a clean and neat order. I would recommend this service to everyone!

Josh showed up 1/2 hourly which was great. He did a great job and had answers to all my questions. Great job!! Next day one glass sensor was not on line. I called Josh and it will be fixed today. Site easy to use and much better than old company that was fired for 3 no show service appointments in 2 months. (Brinks). Vivint is not cheap, but you get what you pay for. Good service.

Bought a new system. It is working well. Just trying to dial in some of the features and notifications that someone is on my property but no one is - some false alarms. Zane was installer and did an excellent job. He took time to walk me through everything and was patient. He stayed late to make sure everything was working.

I had an amazing experience with both the rep and technician. They were very knowledgeable and professional and made the entire experience of buying a smart home security system a breeze. The technician did a great job of going over how to use the system, which is Very user friendly. I would highly recommend their services to anyone looking for a home security system.

Our technician was kind and courteous, explained to us everything in detail, and went over everything with us with the alarm system and the doorbell camera, I watched a video and answered the questions I was asked and signed all my agreements for the Vivint security system. We were very pleased and very happy with our new security system, and will definitely be referring our friends and family.