Vivint Reviews

Really good. Took care of what plan I needed. Made sure I got a good price and the tech was very cool and friendly. Took his time to explain how the system works and swapped out all the batteries and made sure everything was in working condition. Overall great. Easy and simple.

Our technician was professional and knowledgeable. He worked hard for us, asking and answering our questions. He spent the correct amount of time with us to make sure we got everything we needed and wanted. His installation was clarified before he did any drilling for placement. After installation we just couldn’t believe in what we had been missing out on! We HAD a Ring doorbell but it didn’t work properly. Now we have insight into our home at our fingertips.

I love your service. This is not my first time with you, love the quickest call. Made my payment 3 days later all set up. Awesome and thank you and next week probably I will do my other business, next thing is that you guys need Mexico too. It will be a blast of business.

I had security installed today by one of the best Vivint Tech, Anthony. He was on time at 8am on the dot. He contacted me one day prior to inform me of his next day arrival. He explained everything and at the end of the installment. He exudes professionalism and went over and beyond to ensure that installment was working properly and he cleaned up anything and everything off floors in each area equipment was installed. No technical issues and had everything that was needed. Kudos to Vivint, all Techs should take a page out of Anthony's book. I will not hesitate to refer my friends to this company. Keep up the great work and blessings to your company.. J Sumpter

Very fast, courteous technician, system is simple to use and convenient with cellular app access, also more affordable than comparable companies. I like the new control panel and it is expandable with camera options as well, technician called ahead of time to let us know when he would be able to get to the house. In all very professional and polite and made sure we understood the system before he left. Great service. Five stars.

Michael was very awesome and informative. He walked us through the process and gave more insight on the systems he installed for us. I would definitely recommend Vivint to anyone and Michael. He was very kind. Michael helped us set up the app on our devices and helped us navigate the portal. He was very understanding and relatable to us.

The sales rep Nolan was very professional and respectful, and very knowledgeable about the security products and services. He explained things well and gave us all the applicable discounts and promotions for a great deal! The tech who installed our new equipment was friendly and worked as quickly as he could to install the equipment and get everything hooked up and synced.

My technician was polite, very thorough. He showed me how to use the equipment. Angel who sold me the equipment was very thorough explaining everything. Show me how the equipment works before the equipment even got here. Prompt service. Within 24 hours I am set up. My family is safe. Thank you.

Chad did a great job installing. He was very informative and personable. It's nice when someone is willing to take the time to install the cameras properly and explain the why behind it. Now to the sales rep Johnathan, he gave me his pitch, I was interested and asked him to come back two separate times to give me more information and he did. Johnathan was also very nice and respectful. Overall I had a good experience and would recommend Vivint, I am happy with the service.

This is not the cheapest option, but it is absolutely worth the money in my opinion. The camera system is top notch and could act as a great protector on its own. The installation was professionally done by a highly competent guy. I recommend Vivint highly for a home alarm system.

So happy to have the peace of mind with Vivint services. They were totally clear on what I was to expect and explained the details more than once. The technician was thoughtful, considerate and performed an install that met my needs. He explained everything and I good to go! The app and its options are so awesome!

I would rate a 10 if I could! I haven't had this much professionalism from a company in a very long time!! Thank you Willie, no one is better! Thank you Wesson...The best tech ever! Kudos to Vivint for a great product and for having the best people. I really love the clarity of the cameras.

Elgin did a large install for our Vivint security system with almost 90 individual items on the order. He then took to time to explain how to use the app and camera doorbell. He was friendly, professional, and knowledgeable. He took the time needed to make sure I received the product and services I desired.

The Vivint employees are very knowledgeable, efficient and friendly, from the initial phone call to the installer. They provide quality equipment and a user friendly app. Upon install, he went over all the functionality of the Smart Home System. The monthly service fee beats many overrated security systems. Today was my install date. So far... so great!

The technician Damon ** was very friendly and very respectful as well as patient with every question I had. I would definitely recommend Vivint to all my friends and family. He took me step by step on how everything works and made sure I had the knowledge to use the equipment after he left.

The technician was professional, answer all questions that I had, helped me with issues with getting my ID Uploaded into your system with kindness and patient. You have a young man on your team that represents your company with professionalism. You should be proud that you have a jewel on your team. If anyone wants to ask me on an opinion of a security system I would recommend your company.

I was just waiting in my new home that we just purchased for our internet to get installed when Kaiden came by. The next thing on my to-do list was to set up/change over the Vivint system from the previous homeowners to us and Kaiden being here helped me check it off faster and easier than what I thought it’d be. He pointed out to me all the systems the previous owners left, the purpose of it, and was so knowledgeable and helpful in explaining everything we have and everything Vivint does. I could not be happier with the service I received ☺️☺️

Technician was very knowledgeable and helpful about equipment. He helped us set up our apps on our phones and walked us through how to use our equipment. We really appreciate the kindness of Ashton. He made us feel like family. He also said that if we had any questions or concerns that we could call him and he will be glad to help us in any way possible.

Extremely pleased with the Vivint system and especially with the installer Jorge, he did an incredible job with installation and was very patient with explaining all things about the system. The cameras are very clear, well positioned and easy to access on the phone. The doorbell camera gives a wide view of the front porch and yard. The panel is easy to operate.

I am quite impressed with the quality of cameras! I came into a situation where I needed home security's, IMMEDIATELY! I called around and Vivint was the best option. Their original installation date was 2 days away, but they assured me if anything came open they would get me in, and BOOM, NEXT DAY INSTALLATION! My installation technician John S. was AMAZING! Very personable and understood my needs and concerns. He is full of life and made sure every view he set up on my cameras was to perfection. If I request to tilt the camera a little lower or higher, he gladly did. (Most of the cameras was spot on)

The Tech that came to my Home was extremely patient with the whole process and He went above and beyond the outline of his job description! There was so many snags with the financial company and he worked thru every one with me. Absolutely amazing gentleman and I will definitely recommend Vivint to any one and everyone I know.

Ryan was early... Had texted first to see if he could be early. He was quick, professional, knowledgeable and thorough. Was friendly and personable. Cleaned up dust from drilling. Made sure to explain everything and said we could contact him if we had questions. Left his business card also.

When the technician arrived at my house to install the cameras and security system, we had to stop the process because the contract was incorrect. Everything they originally offered us had changed. We contacted the salesperson and pointed out that they were charging us $1,000 more, the down payment had increased, and the monthly payment had tripled. They fixed some of the issues, but not everything.

I spoke with Marie and she help walk me thru the whole process of transferring owns on the Vivint account. She was so nice to talk. She was friendly. Patience and understanding of my needs. I greatly appreciate her kindness. She deserves a bonus. She make sure I got the best possible deal and I loved talking to her and how she made me feel at ease. Thank you Marie.

Sales guys as always sell more than the installers can do. Our installation guy was amazing. Much harder install than the sales guys told, but Robert was amazing. System seems easy enough to use. Camera quality is AMAZING! Silly but if you could have custom tones play for the alert would be pretty cool.

The camera in the back is not to showing the way I would like it. Thank you. Happy with the installer. The guys worked very hard. I give them 10 out of ten. I need someone to check on the back camera. Please and thanks.

I had Alex as my representative and he was so helpful and was so fast even when my WiFi wasn’t working, he found a way to troubleshoot. Having Vivint makes security feel easy and in my control, it was so easy I was able to relay everything confidently from Alex to my roommates!

I experienced excellent customer service. The install was amazing and my technician was very knowledgeable about the subject. Would recommend this service to people. I didn't know anything about security systems but they made me feel comfortable about this setup and helped train myself and my wife in the operation.

The technician that came out to install my system was professional and courteous. He was very thorough when explaining all the features on the app. I seen all the videos of the security system, but to see it at my own home will give me peace of mind. I would definitely recommend Vivint to anyone. Thank you all very much.

Brent installed entire equipment, explained the functions of each item and helped me with the app in less than two hours. I am very pleased to have selected Vivint. However, window and door sensors were an added cost which was not communicated to me by the salesperson.

Brianna is a great asset to this company. Her customer service is A1. She is knowledgeable in the products and she explains everything about the paperwork. She asks if you have questions or concerns and she is very polite. She has experience as you can see when you speak with her. The technician Marcos is wonderful. He definitely knows what he's doing and the most polite young man I've ever interacted with. I think they both need a pay raise. I don't do reviews but I honestly feel that these two are definitely wonderful assets to the company. Will definitely refer a friend or more.

I was thinking about canceling, but I’m glad I didn’t. My technician made the experience very pleasant. It was one of the best decisions I could’ve made. He is going to be a pleasure to work with and very helpful. He was patient, kind and helpful. I hope every aspect of my time with the company is as positive.

Greatly appreciate that Vivint’s teams across the board are all employees of Vivint, and not third party contractors. The whole experience from scheduling the install and going over wants/needs, and the install itself was painless. The installer was incredibly helpful in explaining the system and its features, and exercised care during the install. Very happy with the initial experience!

MARCUS installed my equipment and he did a great job and his customer service was impeccable. He showed me how to use the equipment and now I am very confident working my VIVINT security system. I was given the doorbell camera, two indoor cameras, a motion sensor, and door sensors.

Christian came over. Was great. He was very personable, very knowledgeable, came in, explained everything from top to bottom. Took his time explaining how it all worked and how to get the most out of it. Once the installation was complete he still stuck around until we completely understood all the ins and outs, great customer service, highly recommend him and Vivint for their professionalism and technology.

My installer was professionally and knowledgeable. He had wonderful customer service and educated me on the products. He set up my system and explained to me how to work it. I feel much safer and more confident now. Everyone I have talked to has been professional and very helpful. I would definitely recommend this company to a friend.

Everything was good.. Is there a way the camera in the front can see more like the one in the backyard.. Javier was very friendly so was the guy that came to installed the cameras..** with long hair. I will recommend this to family, friends and co-workers..Thank you. Thank you. Thank you.

Installer took 4.5 hours and had to call for additional help. Installer brought in a dirty ladder and put it on our carpet which we had to clean that took hours of our time plus purchase to clean carpet. Installer left attic cover open and did not put back. Our heat was going up in the attic for 2 days because we did not notice that it was not put back correctly. There is at least a quarter size hole/notch in our wall now underneath where he had to put in system that sticks out like a sore thumb. NOT HAPPY with installation at all but like the system so far. Also sign VIVINT was not put in yard.

The service was easy going and all of my questions have been answered. I’m extremely satisfied with the service provided by Travis. I will definitely recommend to family and friends. He’s was on time, pleasant and easy to communicate with. The camera and set up is very clear and easy to work with. I’d choose this over any other company.

After 2.5 hours on the phone trying to resolve the issue, with someone that spoke poor English, asking multiple times for another agent, she refused no resolution I joined monthly payment that day $9.00 for service calls. Two days later I called to ask for the appoinment for service call, not scheduled, another one hour to trouble shoot, only with no results again, After they will send a new locking mechanism, I am 84 years old disabled from Army. Seven days no locking mechanism the door is open. Never never recommend this Vivint locking security program. Friendly on the phone, lousy mechanical support. Very very lousy, US Army Green Beret retired.

Love the quality and easy access to my new door doorbell and thermostat. Thank you, Vivint. I love the panel where I can control everything and can place it anywhere. My doorbell was installed in a perfect location where I can see my whole front yard. I love that I can control everything through my phone, board panel or wall. Thank you.

Bobby was excellent. He made sure he checked for accuracy as well as showed me how everything works. Using the device panel as well as my phone. I would definitely recommend Vivint for security reasons. The price is reasonable and the equipment is excellent. My cameras are clear and free from debris. I’m in love with my service this far.💕💕

Antonio was very professional and thorough. KAT helped and the work got done nicely. I’m happy! I would recommend Vivint to others who want a system that is both modern and easy to use. My favorite feature is the easy arming of the system and remote door controls, also the sharp cameras.

Adam our representative was great. Set me and my family up and had his insulation team come out the same day and they were great. Walked me down on the setup and didn’t take long with having 6 cameras to set up. Two days later recommended a lady down the street that stopped by wanting information.

Oscar, his trainee and the install tech Albert were all very professional and supportive with our needs. We had a lot of questions and concerns and ultimately switching made the most sense for our family. We appreciated all of the information that you provided to us. We feel safe and confident that we made the decision to switch. Thank you for your time spent with us. Be safe, always.

Santiago, the technician from Vivint, was absolutely outstanding! From start to finish, he was professional, courteous, and incredibly thorough. His attention to detail and cleanliness was beyond impressive—something I truly appreciated while in the midst of settling into our new home. Not only was he knowledgeable and patient in walking me through the system, but he also showed a level of care and protectiveness that stood out. When an unexpected visitor arrived, Santiago immediately alerted me, understanding that we had just moved in. He even stood behind me as I answered the door, ensuring I felt secure. It turned out to be a competitor’s representative, which gave me the perfect opportunity to highlight Santiago’s exceptional service and reaffirm my confidence in Vivint. His professionalism and dedication alone make me eager to recommend Vivint, and the user experience of their products has been just as impressive. My service so far has been impeccable, and thanks to Santiago, my first impression of Vivint has been nothing short of five-star worthy!

Overall extremely pleased with the local manager In Henderson Spencer who spent considerable time to walk me through the system including the various options. There was no sales pressure. Additionally I was pleased on how he helped us think through the utilization of existing infrastructure. The installation went extremely smooth. Our technician was on time - and walked us through each phase of the installation. We are extremely pleased with the first phase of our journey with Vivint. Thank you to the team for being such professionals.

The tech was very professional and explained everything that I needed to know, and he also was very fast and neat, no problems. I think you all should give this tech a raise because he was outstanding!!!! I have no complaints. I will definitely recommend Vivint to my close friends and family. Forgot to get his name but if all of your techs are as professional and fast as him you all have a good company.

I have a wonderful experience getting my security system set up. Tim was very understanding when I was late for the appointment. He showed up early and called in advance to check if that was alright with me. Walked through everything I needed to know before he left. Thank you again Tim for the help!

Windows and motion detectors not are detected. Don't know if installer was finished, Said he had to get to another job and did not come back to finish. Don't like of size of monitor and camera pictures. Door bell in a circle design, very ugly. I would like to cancel my service with you. Come remove all devices.

The sales guy initially talked to told me a lot of false information. It was difficult to correct this information after the installation guy came to sign documents multiple times and honestly feel like I’ve been taking advantage of a bit. Installation guy was very friendly, very professional. Very happy with him, but the terms that were explained to me and the initial sales call were not the terms in which the company works And I feel like that was bad business for me to make a decision after the installation guy was already there.

The installation technician MICHAEL ** was incredible. He had a calm demeanor. He was very professional, fast, knowledgeable and he was very neat when installing the equipment. He left everything spotless! He also took the time to explain how the panel works and gave my husband and I his personal number to call if we had any questions. We were very pleased. VIVINT seems to be a great alarm system, but we’ve only had it for one day now. So far a great experience.

I thoroughly enjoyed working with Bridger. You can tell her loves doing what he does and wants the best for his customer. The installation process was quick and easy as well. Thank you for all you do! Would highly recommend to anyone wanting to use Vivint. Sean was very knowledgeable about the install and did amazing.

Very personable presentation. Addressed my individual concerns. Easy to understand the product, installer was punctual and respectful of my home and my time. Educated me on the use and resetting my pin. How to arm and disarm rhe system. I have been using it today with no problems at all. I would not hesitate to recommend this company to friends, neighbors or family.

They were very professional, and the installation process was very quick. I’m very pleased with the products so far, especially the spotlight and cameras. Everything connects together very well, it’s easy to use, And the system is quick and responsive.

The technology in the security system is powerful yet intuitive to operate. The connectivity between the main panel and our cell phones is amazing. Ricardo did a fantastic job with the installation and was extremely helpful in showing us how to operate it. The icing on the cake is also being able to easily operate all thermostats in our home.

The sales representative and the technicians were extremely knowledgeable and professional. They were timely and respectful of our property. We would highly recommend Vivint to friends and family. We are returning customers and are happy to be customers once again. Response to questions was phenomenal and we were shown many details regarding the panel and overall system.

My experience with my Vivint install was excellent. My technician, Matthew, was punctual, informative, knowledgeable, kind and extremely efficient. The setup took less time than expected, and we even added additional services after the walkthrough. I highly recommend this company and thank Matthew for making it an easy process. 10/10.

Jeff our technician was so knowledgeable and very helpful with all of our questions. He made us feel like we were part of his family. I am so glad that he helped us and not someone who didn't care about our well-being. I would recommend him and Vivint to anyone!

The young man that sold me the system was very nice. I felt he could have explained better that I was buying a system. I only started to understand that when I got approved for a loan. I now also understand that there is a lawsuit against the company. I will be looking into this.

Woody, our installer was top notch. He was in /out. Didn't take as long as we thought. We are in awe of our new system. We are enjoying the smartness of our system now considering what we had initially. We are glad we chose Vivint. Yes, the equipment is pricey, but we will get by that eventually.

The whole experience was great. Our sales Rep was informative. Warm and helpful. My technician was at my home. For hours making sure everything was installed correctly and then took his time showing us the system. Both were top notch. Be prepared that the sales call won’t be quick although very informative. Already love the motion lights!

The installer was on time, efficient and explained the process to me at every step. The camera installation process went very well. I am really happy with my new security system. I really appreciated his patience and professionalism. The new system works and looks great. I am so relieved and happy that I was able to get this done.

From the service person to the technician, I am very pleased. The professionalism between the 2 were above and beyond. Even got a discount for me. I would highly recommend.👌In this day and age how one presents the product reassured me and I was very confident in purchasing the product.

This has been a long time coming but I’m glad we finally have a secure home. Having control when I’m away is HUGE and Vivint have been so great. This initial salesperson was so great. Not pushy. Asked great questions. And tailored a system to our needs. She was very honest about not needing this or not needing that for my family. I really appreciated the honesty. Installation was great. It was a little late at night but I appreciated having the system installed in the evening so I didn’t have to juggle my work schedule. Tech support has been great and they have answered quickly to all my questions or issues. I can’t recommended them enough. I’m very happy with the product but also the experience as a whole.

I recently gain support for my camera at home. Keron patiently walked me through the steps on how to use it. I had such a positive experience and would recommend my services 5 stars. Thank you for all your help. I recommend my some family and friends. I hope they move forward with their purchase.

Every one was very helpful with me. This is my second time with Vivint! I must say, the second time around is great! The person that signed me back up as well as the technician that installed the equipment they were pleasant to work with. Thank you for your consideration in this matter.

I'm so happy for this system. Absolute priceless peace of mind. The whole process from start to finish was perfect. Huge shout out to Lori who help manage the whole kit and caboodle! If I could I give her a huge hug and invite her to some fine dining of a home cooked meal with love from the ** family.

Horrible company to try to cancel. I had mail a letter as requested, try to email the requested documents, they first gave the email address but it failed. Asked for the emailed address to send cancellation doc, chat person would not forward the email address, kept on referring me to the phone which I had already spoke to two times. I had delete payment card from my app but still charge me. IF I was you look for an another alarm company. Horrible, Horrible experience with this company.

He did a great job and explained everything simply. Exemplar employee! He managed to get everything setup with minimal damage to walls and interiors. Thanks to him we got it all up and running with no issues to the hardware or the house. There were no issues with setup and everything was explained well.

Mike was incredible, thorough and personable. He explained everything in detail, was incredibly professional, and made the experience easygoing. He was very attentive to detail and made sure I understood the best package for me without unnecessary expenses for my budget! I would recommend him again, and plan on buying more from the company in the future.

Andre was super knowledgeable and friendly. He explained everything and answered all of our questions. We were actually going to get some of the items at a later date, but your price was perfect for us. We would have gotten the thermostat, but it would not work with our current HVAC system.

For years we worked to piece together a Ring security system, and after a lot of time and effort, our system STILL lacked the cohesiveness we really wanted in a security system. Vivint offered everything we wanted AND MORE! With young children, we felt like we needed to upgrade and have a professional installation!

The installation went smoothly. The installer was professional, knowledgeable, and courteous. He took his time and explained every facet of the service and equipment. I could not be more pleased! I will definitely recommend Vivint to my family, friends, and network. It is certainly worth it for the security and peace of mind!

We are extremely satisfied with our experience thus far with Vivint Alarm services. Our salesman-technician went out of his way to personalize and expertly install our alarm system. All of the options and details were discussed and at no time did we feel we were under pressure. We would recommend Vivint as our first choice in security systems period.

Professional, quick, and very helpful on how the system works. Also helped me try to get my truck stuck in the mud. Definitely is not in their job description, but they tried for almost 30 mins on helping get it from being stuck. Afterwards they started doing what they was suppose to do, which was install the alarm system as quickly and professionally as they could. I would recommend the crew that came out today to do install anyone's alarm system. I'm sure they would be on point.

Great, honest people. No pressure and very knowledgeable. Very easy system to use. I would definitely recommend everyone to have this system. Easy to use, easy to understand. Can use it with my phone. Great all the way around.

Sales associate was outstanding, only issue was the installer left a lot of rubbish and the panel was not straight along with the door sensors. I had to remove and reinstall the panel and door sensors so they could be straight. To add the installer came here at 8 pm and assuming it was his last installation of the night. Something like this could be scheduled for the next day if that means better quality.

Great services. Installed in a timely manner and ask me about every action he took so I could feel involved in the installation. Did not feel like he was trying to upscale me on equipment it was what was best for me and my family. Could not be more happy with the services I got. I would recommend Ryan ** to all customers in the Colorado Springs area and Vivint as the provider. It is my second time have Vivint in a home and I have always received great services and their equipment is always stay up to date with the fast pace of technology of today’s society.

The initial appointment was set to be between 12-4 PM. The company was late and I had to reach out to them. I was given a new appointment time of 530PM. The new representative was a few minutes late. The worker that came to my house was professional, personable, and quickly handled the installment. He was able to answer all questions I had and made me feel even better about my system.

Great deal, found the perfect system for my home and was not expensive. Awesome customer service from both sales and technician. Technician provided all instructions and explained it perfectly to where I understood Vivint a big 10! For excellent customer service and super fast accurate installation by the tech. I never thought I would have it installed the same day after I signed the contract. Now my home feels very safe and I am able to sleep without worrying about any intruders since I live in a desert.

We just had Vivint come install a new Security system in our new home this week, the guy was VERY professional and did not leave till we totally understood the system. We had Vivint in our previous home and tried another company but we went back to Vivint. Can’t beat their equipment and are always friendly.

They are a great company. A little high but other than that’s great company and I love their system. The gentleman that came to my house were very friendly and nice. He explained the system very thoroughly and the gentleman that put it in was prompt and it only took about an hour. I like Vivint. I would recommend them to others. Like I said before they're little high, but nothing is too high to guarantee your safety and to feel safe in your own home.

This rating is only for the tech, installation and equipment. Tech was very knowledgeable, very professional and very efficient. Installation process was lengthy but very efficient. Although I just received the equipment it appears reliable, etc. Customer service on the phone was very frustrating. It took numerous attempts to schedule the installation. At one point the customer service representative put me on hold for 20 minutes. Another promised to call me back once he figured out the Information and never did.

We moved into a new home and a Vivint system was already installed on the home. However, once the tech came he noticed that the panel was damaged. Tim was absolutely amazing, very knowledgeable and very, very patient. He went above and beyond to make sure my system was fixed and working properly. Also, he was able to help me get my new panel fees waived. I can not thank him enough. I work in customer service and I understand how hard our jobs can be at times. Thank you Tim, so many blessings to you and your family! I hope you see this.

After doing research I decided Vivint was the way to go! Sales & Tech was absolutely phenomenal! All around smooth process & delivery! Very knowledgeable about the products and understood my want and need for the home security system & guided to me to what was needed! Absolutely 1000% satisfied! Noah pitched & Kyle hit a home run!

Everything went well besides the little hiccups but the techs were kind and full of knowledge. Techs were very polite and patient. I will definitely refer Vivint to a friend. I’ve heard nothing but great things about Vivint. Most of my family are customers of Vivint. I’m glad I chose Vivint. Although some of the forms are frustrating.

The technician, Freddie was very knowledgeable and helpful. He made sure that I understood everything about the equipment. It was a pleasant experience. He arrived ahead of time and I didn't have to wonder or be concerned about whether he would get here soon. He explained every step that of the process. It was a pleasure to meet Freddie. Thanks!

Nadi did an excellent job installing our Vivint Home Security system. He was professional, knowledgeable, and efficient. Not only did he set everything up perfectly, but he also took the time to explain how everything works. Best of all, he left no mess behind! Highly recommend Nadi for a hassle-free installation.

Andy did a wonderful job and was courteous and respectful and thoughtful of my concerns and questions. This is my second home and I already had Vivint on my other home. So I now have 2 systems. That must say a lot about how I have been treated by the company. Also my other house has a system from 5 years ago. The equipment now has progressed with the latest features.

Benjamin was great and went above and beyond to make sure I understood everything about my new system! He even took the time to make sure that he put on another plate on my wall that was already broken. Something he didn’t have to do.

The salesman was very informative and knowledgeable. The tech that did our install was amazing. She tripped through kids' toys and dealt with our very large furbabies without any complaint, and she was very polite. Even though it was late when everything was done, she never had an attitude and was completely professional.

We switched to Vivint from ADT for its clearer cameras images. We are impressed with its 4D cameras and for the lights and sounds that go off when someone comes within range of our settings. Friends were recently burglarized from the back of their property which caused us to research and change to Vivint’s enhanced security.

Amazing Customer Service..Elizabeth ** & The Tech Christian are the best in the business..I had no issues with the service or install..It Was quick and I got a review to show how the equipment works & the benefits of having the service. I would definitely be recommending friends and family to have the system in their homes.

Blake was personable, knowledgeable and professional. He worked in a business like manner to help transfer the security system and assist us to understand its features and how it works. Highly recommend Blake to anyone working with a Vivint System.

I realize that I made a huge mistake signing up for this service. A sales guy knocked on my door yesterday and pitched me on the service. It felt like he did not set good expectations. After he got me to sign up, he said he would have technicians here within an hour to an hour and a half. This was at about 6 PM. However, technicians didn’t show up to my house until 10 PM and proceeded to work in my home until midnight. I probably should have told them to come back the next day because it was so late and my family was trying to sleep, but I felt like they were pressuring me to get it done tonight because they were already in the area. My wife had a 5 AM flight in Orlando and needed to get some sleep and so if you can imagine she was about ready to kill me for letting technicians into my home this late at night. I think as a company, it should be standard practice that you’re not going to have technicians working in people’s homes at 10 o’clock at night.

From the sales rep and then the installer was great. Got it all set up where I don’t need two camera and is amazing company and I will be getting the people I know and all to sign up for this company and will recommend them this company to the most fullest as they were great.

The tech was awesome and patient and helped me understand my system and showing me how to work it, use it and understand all the important features and how it works with the emergency team as well as the do’s and don’ts. I would refer him to anyone I know.

Roberto was amazing. He came in, got the job done, explain everything to me how to use the keypad, explain how to use the monitor and how to talk through the door and the camera. He was very polite and respectful. Y’all are very lucky to have someone like Roberto to be working for your company. He’s so amazing. Thank you.

Our installer Mario ** was very thorough and attentive throughout the installation process. He was knowledgeable and informative and would recommend his services to anyone who is looking to install a Vivint security system. He made the process comfortable and easy to understand that made us feel at ease throughout the process. He certainly is a valuable employee for Vivint.

He was very knowledgeable and understanding. Definitely did what he was suppose to do. Helped me with deciding where to put my censors and window sensors. I wish I could’ve got my signs for the yard. But I wasn’t there to remind him. I will take that hit and will just call and have them send me one.

After a horrible experience with customer service rep Adam, my impression Vivint made a 180 turnaround with the install. Eric **, sales rep, was so efficient, profess, and kind. He notified me of his ETA, he explained how to operate the equipment, he the answered all my questions, and discussed the various services Vivint offers... I have a few more months on my ADT monitoring contract, but thanks to Eric, I will be calling Vivint afterwards. Thank you Eric, you changed my ideas and attitude towards Vivint!!!

The representatives were very professional. The explanation of cost, installation and how the process worked was very clear and detailed. I didn't have to wait for an installation appointment. My installation was completed the same day and the technicians were fast and efficient. So far I am pleased with the service and I would highly recommend Vivint to others.

We first met Rich when he rolled up on his Segway into our front yard. From the start, he was friendly, professional, and refreshingly different from the typical high-pressure salesperson. As he introduced us to Vivint and its many benefits, we became increasingly interested and decided to invite him in to learn more. At first, I was skeptical, assuming that with everything being offered, the monthly cost would be sky-high. To my surprise, it was incredibly affordable. Not only did we receive more advanced, high-quality equipment than our previous provider, but we also got exceptional customer service—all for a much lower price! That same evening, Josh arrived to handle the installation, and he was just as professional and personable as Rich. I’m so glad we made the switch, and I highly recommend Vivint, along with Rich and Josh, to anyone looking for a top-notch security system!

Service was great, very quick with the installation, the technician was friendly and very helpful, and explained everything thoroughly that I needed to know, I asked questions and he gladly answered all of them. All the equipment was checked properly and everything is working good. Very happy with the service provided.

My tech Chad was knowledgeable, professional, friendly and a perfect Gentleman. He helped me to understand the system and Myself and my family feel more secure. Thank you Chad and Vivint. I am looking forward to adding more cameras and sensors to cover all areas of my house and also the other detectors. I'm so grateful

The best in the business with Walter present. Okie dokie 👌 He's very good at what he put his hands to do. 😜😀 He is also a God-fearing man and I believe that he shall always prosper in all his ways. He is a fair and earnest man with all people.

Quick Service. Technician is very professional and get the job done as you want it. I definitely recommend Brightspeed to anyone who is looking for internet service, whether for your business or house. Thank you Brightspeed, I am looking forward to requesting other service from you, and referring some business partners to you.

Justin did absolutely an amazing job! He knows his stuff and was very interesting to talk to. He was definitely a people person! Workers like him deserve more than a raise! I will just say, if he was my employee, he would be a manager in the company or even higher than that depending on the circumstances. I would recommend because of him.

I was speaking with a representative from Vivint, and the line dropped. I have not heard back from anyone, and I would like to have a local rep/tech stop by to discuss converting our current Slomin's system to Vivint. I am not under any contract with Slomin's. Thank you...

Connie came into my home, assessed the security situation, and acted with my best interests in mind. I let her know that I had plans on moving that day but would also help support as necessary. She let me know when we’d be finished and that estimate was completely accurate. I did not have to leave early to complete my move. Connie also let me know the ins and outs of the security system all while being an absolute joy to talk to. I suspect Connie is on everyone’s radar as being a standard to follow.

Jordan ** is a pleasure to work with. He really listened to my needs and provided tailored solutions that perfectly fit my situation. I was impressed by his expertise and ability to explain complex details in a clear and understandable way. Mr. ** went above and beyond to ensure I was completely satisfied with my decision to try the new system. Jordan and the technician who installed the system were friendly, patient and professional demeanor made the whole experience enjoyable. I cannot remember the technician’s name, but he receives a 5-star rating as well.

The overall service was great, the sale was down to earth and easy to understand and the install was fast and clean. I would refer a friend or family. Thank you. Hopefully we can do business in the future.

This is the system for those who are looking for a full-featured, professionally installed system. This is the top of the line consumer option. The cost is higher than DIY options, but only about $15/month more for 24/7 monitoring & panic/duress features most DIY systems don’t offer. You do get what you pay for. The tech who did the install was courteous, professional, and collaborated with me on how & where the components would be most helpful. The install and system setup took about 2 1/2 hours & the tech made sure I could easily navigate the features before calling it completed.

I have had my system for about 5 years now. For the most part it is pretty good. The one complaint I do have is the doorbell camera. It picks up (a person) which is actually just a shadow from headlights. It gets pretty annoying when it makes noise because of this. Also be sure to delete some of the videos from time to time since you will run out of room and the videos won't save.

I was his only new install for the day. Did not seem he did not wanted to be there. He was very polite. He had the impression I was confused on where I wanted my cameras. I was not confused. Where I wanted the camera he was not able to put.

Yes. The employees that install my system were very helpful and knowledgeable. They was patient with me while teaching me how to work the system. I’m looking forward to working with them in the future. I definitely feel confident with the company and system. I highly recommended and will refer customers also.!

The installer was very knowledgeable about the job and services at hand. He was on time and finished within a short timely manner. I appreciate all of the work that was done today. I’ll be referring some family and friends for the service. This has to be one of, if not the best home alarm system I’ve had ever. Great job, well done.

I called a couple of competitors and received quotes; however, when I reviewed the invoice, the invoice didn’t match the information from the phone quote. The representative with Vivint was patience, answered all my questions no matter how many times I asked the same questions. I would highly recommend Vivint to my family and friends. Very pleased with pricing and installation.

I had excellent service from the sales representative and the technician! I will continue to work with them. Ben was very knowledgeable about the products and warranties available that was not originally available. The sales rep broke down the differences in packages to offer as a first time user. This was an easy experience that I appreciate.

My installation process went well with one exception, the panel was unable to be hung due to interior wall supports within my walls. The technician did not discover this until after a large hole had been drilled into my wall. Unfortunately, Vivint does not supply stud finders for their technicians, so something like this could have been avoided. I am extremely impressed with my technician, he was concerned about the situation and willing to find a way to repair the hole, even offering to purchase paint if needed. Thankfully, I still had that color in my garage. I also appreciate that my technician was extremely personable throughout the installation process.

Ordered a security system and within 24 hrs. A technician arrived. Shawn was very professional and gave good opinions on where devices should be installed for both interior and exterior of the house. Took approximately 2 hours including a thorough walk-through of the program. He cleaned up everything and the install looks very discreet.

Aaron is an amazing person who not only understood the importance of my financial status as a single mother, but how important it is to me for us to be safe. He worked with me, and gave me a great deal. Also, both Aaron and the technician were friendly and made sure I felt comfortable with the security system and app.

I’m happy with the equipment so far. But overall the tech- Miller was outstanding. Very helpful and professional. He helped me step by step on how to use the cameras and helped me navigate the app. Will recommend to others. The quality of the cameras are great. The installation process was fast and easy.

Everything about the process was easy and professional. To the first call made and hearing about their offerings to the VERY NICE installation tech that came out. He was very informational and helped customize our package a little more. We’ve had the system now for a couple of days and LOVE it! Very easy to use and great quality.

The technician was professional, knowledgeable and helpful. He installed the cameras, and control panels and trained us on its operation. I recommend Vivint's services and systems to my friends, coworkers and families. Thank you for a job well done. All of our questions were answered, and our peace of mind secured. As a former technician, in the security field, I'm very satisfied with my system.

I received the best and professional service from Charles. Charles installed my Vivint Security System in a timely manner, Charles explained and walked me through the steps how to monitor my security system. Charles was very patient with me, and answered all my questions. Charles referred me to car insurance that Vivint has. I really appreciate the service that was provided to me from your Charles with Vivint. Thank you!

Mike took the time to address my concerns with my current services and explained thoroughly of the benefits I sought, but didn't get with my current monitoring company. I have mobility limitations and am not too keen on technologies for troubleshooting issues on my own. I was assured life long assistance when needed which was something that sold me. As a customer, I want to know that I'm being cared for. I'm very impressed with the immediate view of video & quality picture. I'm happy that there will be a system to recognize movement outside my home and provide additional safety features to hinder violations of my property and family. So far so good. I'm happy with my purchase and feel my family is safer now. Thank you.

I received the best work and the worker was very nice, he also help me understand everything that I needed to know about the system. He also made sure that my garage system was functional by calling and also took a lot of time to do so. I was really happy about the job and all he did for me.

My installer was friendly and knowledgeable. The process was very easy. He worked to make sure I had all the equipment I needed and properly informed me how it all work. It's all setup perfect and professionally.

Matt and Jared were AWESOME. Matt took the time to explain all the options available to me and what would be budget friendly. Jared took the time to set my phone up and explained everything to where I understood it. I would recommend this company to family and friends….

Caesey had me sold within the first five minutes of me speaking to him. I would recommend Vivint to anyone looking for home security. Very charismatic and professional. Extremely affordable. The install was done very quickly and were super helpful.

Reps are informative, make the process easier and are very respectful and kind. They can explain the technology and follow through and are very efficient. We had a rep at home fast and the installation just as fast. They were very careful re their work inside. We are new to the company but so far we are happy with the company and the system.

I had the pleasure of joining Vivint. Aaron came to our house, he was very professional. He explained how everything worked and also made sure my grandchildren also understood. I was given a great deal on the price and the installation was free. I would recommend Vivint to all my family and friends.

Very good service representative. Knowledgeable about this matter. He was very helpful. Everything was easy. He make sure he did his work on time. He did a good job. He did not need any help. He did a great work and he was very professional. I recommend Vivint to all of my friends easily to use and

Jorge came out to our house for a new installation. He installed 2 exterior cameras plus a doorbell camera and key pad for front door. Also installed several door and motion sensors. He was on time and extremely professional throughout the whole time spent on this installation. Would highly recommend Vivint and Jorge for installation and/or questions about the system. He was very knowledgeable.

Anthony the technician was great, neat, efficient and knowledgeable. He had us add a few features he thought necessary. He taught us the system in a simple yet effective way and provided a great overall experience. He is an excellent technician and teacher. I recently purchased a new home. I wish everyone technical aspect was as simple as Anthony made it.

Great company and great employees, I’m gonna live my security system. I enjoyed speaking with Christian, he was so pleasant to talk to. I also loved the promotion that the company has going on. The installation was excellent, the employees were very knowledgeable. I have heard of Vivint before but I never knew what kind of products they have.

Cody ** did a very professional job installing our Security System. The Viivint Security System is a high tech system very easy to use. Cody even put a sensor underneath or gas furnace unit as well. All was done in a timely manner. I would highly recommend Vivint to family and friends. Thanks Vivint.

First time homeowner as a single female in the suburbs, I wanted to be sure I had an eye on my new home especially when I’m not there. My consultant was very calm and knowledgeable about the difference devices. I needed to change my appointment and after called, they moved it to basically next day! That morning I received a text and then an “on my way” message so that I had plenty of time to get to my house from work. The tech called me and we went over the order again, added things that I thought I already had, installed, and then showed me how to use the app and the control panel. Derek showed me how to change my PIN, arm and disarm the system and test it out! Plus I got a promotional discount!

Tech was patient as it was hard to find my daughter's apt. He was accurate and informative. Smooth setup and helped install the app for us. The camera installed quality looks great. Very crisp and easy to operate. This is my first system with Vivint. If I really like this I will get for my house as well.

I had a Bad experience, didn't have proper equipment upon arrival. He had to leave and met with another technician. Took about a hour and in the process of everything 4 hrs before anything was done, service was canceled then had to get reinstated. Was on the phone for hours until anything was done. Phone rep. So not too pleasant.

Jonathan and Josh were fantastic and a pleasure to do business with and take me through this process. Thank you.

Not knowing much about Vivint, my tech Douglas did a wonderful job explaining and helping to add more for safety. He made it very understanding. Even talking with customer service was awesome with the deals and making me feel very comfortable. Vivint is the way to go.🤟🏽

Rep was professional, courteous and Timely and kept appointment. Rep explained the process, and demonstrated how he would install the system and he included me in the whole process. Great customer service! Rep was a dedicated person and although the process was long, he took the time to complete the job. Thanks for serving a rural community. Much appreciated.

I am very happy with my Vivint service thus far! The technicians were fantastic—professional, knowledgeable, and personable. I truly enjoyed our interaction and appreciated their attention to detail during installation. Everything has been working seamlessly, and I feel confident in my home’s security. Highly recommend Vivint for peace of mind!

The system came right on time when I needed it. As a single mother it helps me and children feel more safe. Thank you so much for installing it for us. I do need another camera to be installed in my back porch. I will call to set that up as soon as I can. We heard people screaming just being able to record everything is very helpful.

I love Vivint and the service provided. I’m a longtime customer and Vivint never disappoints with service and products. Installer Alirio was beyond awesome and went above and beyond to get the job done! He explained everything, and even recommended products that may have been a better choice than what I chose initially.

I was very pleased with all of the staff members from the quote to the installation. I would refer this company to all family or friends. All staff was friendly, efficient, respectful and professional! Ray installed my system. He was patient while explaining everything and showing me how to use everything. He was kind and polite.

The technician arrived on time and explained everything in good detail. He was professional in his communication and installation. The install was quickly done with superb interaction. We will definitely stay with Vivint!