Vivint Reviews

The tech was excellent and very efficient. Thoroughly explained all details of the equipment and service. I would recommend Mark to all of my clients and friends. For your information nothing was offered as an incentive or bribe; furthermore, I am appalled that question is being asked. My integrity means more to me than any incentive. Moreover, good reviews from me, are not just handed out. If your tech did a bad job, not only would you know: Facebook, Whatsapp, Twitter, Myspace, Tiktok, Fanbase and any other social media outlet would know.

Laura was 50 stars in sales. Brady 50 stars in install. Both very patient with this senior citizen. I would recommend them to anyone and everyone. Thank you for letting me join the Vivint Security Club.🤩If all businesses work like yours life would be so much better. Down with Brinks.😝

Alayna assisted me with a COL for my home security service. She was extremely helpful as was the other team members. The process was seamless and I have been very satisfied with the service thus far. Highly recommend Vivint for your home security safety. Great customer service support and technical support when needed!

Brady was an excellent tech. He was punctual, swift, knowledgeable of the hardware and very pleasant to work with. Everyone I’ve worked with were very helpful and willing to work with me regarding services and schedule…Everyone gets 10/10!!! I would definitely recommend my fam friend and or co-workers to chose Vivint for security needs.

The installation technician was very friendly, informative and helpful. And the system works well. The Ring doorbell and display for it make seeing what's happening on the other side of the door something that wasn't possible before and is so simple to operate that my daughter (7 years old) was able to use the display to see what is outside and even talk through a speaker with the touch of a button. And it's nice that you can interact with the system through the app on your phone. All in all a good experience.

The salespeople and technicians were very professional and efficient. They were very polite but also extremely friendly. They all knew what to do and explained things the first time in a way we could understand and remember how to operate the systems. We have several large dogs and I was impressed that the dogs barking and wanting to be petted did not bother them in the least.

We recently had a Vivint security system installed, and overall, the experience was great. The technician was professional, knowledgeable, and efficient, ensuring everything was set up correctly and working properly. The system itself is high-quality, with great features like remote access, real-time alerts, and smart home integration, making it easy to use and highly effective.

Wonderful service! The sales rep explained everything and walked around to help me figure out where to put all of the cameras. The service team has been wonderful with getting everything installed! Our installation for one camera was a little tricky but they are working to figure it out. Definitely recommend the service to anyone who needs home security set up!

Tech was very patient and thorough in describing the functions and parts of the system. Was very kind and courteous and professional. Would definitely recommend this company, I feel safer already! Everything seems very high quality, and I like having everything available in one app so you don’t have to keep track of a bunch of separate things.

Very please with the professional service. Ariel ** was on time to our appointment. He was very clear in explaining the process for the install and the features of the equipment. The installation work was done clean and professional. I would highly recommend Vivint and Ariel to my friends and family.

I'm looking forward to being with Vivint. The technician was quick, polite, and answered my questions. The sales rep was also professional and confident in his product. I greatly appreciate both the better service package and the enhanced privacy of the system. So far, so good. I also like the transparent, easy to understand pricing.

Absolutely LOVE my new system! It's so user friendly and aesthetically appealing. My technician Cameron was very thorough during the walkthrough and made sure we were covered in every aspect. Very personable and easy to talk to!

The sales guys was great and knowledgeable, he didn't push us into anything. He was able to get a tech out the same day for installation. The installation guy was good. We put in all new cameras, thermostats, flood lights, it was a big job. He was there late getting the job done. However the installation guy was not really knowledgeable on the app and rushed through that process so we are still navigating on our own but YouTube and Google have helped. We have reached out to our tech about the door lock as that is the only thing so far that hasn't connected and we are paying for. The tech told us we may need a new lock. Waiting to hear back, I don't want to pay for a service we can't use. Other than that we so far love the system.

The whole process was so smooth and fast. The tech that installed our cameras was really professional. He explained the whole process and answered any concerns or questions we had. We are really content with our cameras. I honestly wasn’t expecting on getting cameras but I’m glad we decided on doing so.

Sale Rep was great and very professional. The Install team was great and instructed us well in use of system. Only thing I can say is price needs to be more budget friendly. May have to cancel after my 30 day trial for budget reasons. Love the equipment and its great technology. But with taxes and everything, it’s like I am paying another cell phone bill.

Vivint provides excellent service and the installation of products went really smoothly. Technician who did installation was very knowledgeable and very helpful with paperwork, worked in a timely fashion and was very friendly. I highly recommend Vivint security to all who is looking for a security solution for your home, business. Marvin

The sales person came and talked to us when we asked him to come back the following day. Explained everything very well. Had technicians come in couple hours later for install and were very fast and professional. Everything seems to be working quite well. Glad we had it done.

Great quality pictures and wonderful options at a very reasonable price. The security and comfort offered from the service is well worth the cost. Very professional installers who were patient and kind answering all questions and concerns. Seems to be at least equal to, if not superior, to comparable companies.

The technician was very professional, friendly, and knowledgeable. He was able to answer all of my questions and helped with recommendations without trying to oversell. I had questions after he left, he answered them when I called to ask. I was surprised at the high quality of the camera also, even at night. Highly recommend!

It has been a long time since I have had monitored services to protect my home. I was excited to hear and see the new and improved services that Vivint had to offer and I chose to add them to my home. Installer Kariel ** was knowledgeable, friendly, and efficient. He completed his job without leaving trails of messes for me to clean up and he had everything explained and up running at the time of his departure. His explanations and demonstration of the installed equipment was precise and understandable. I would recommend Kariel ** and Vivint services to anyone looking for quality and value in home and safety monitoring. Worry free and good assurance that my home is protected.

Install went flawlessly. The two techs were very professional & efficient. They were able to explain the system and answer our questions fully and were easy to understand. I’d also state that they were both very nice & polite. Install couldn’t have been any easier and we are very satisfied.

The tech person, Marquise, was very knowledgeable and patient. He explained and answered all questions: I really appreciated the explanations through the whole setup and install process: I would recommend Vivint as an alarm company. Customer service was also very helpful. I really appreciate all the time and explanations of the entire staff members!

Mr. ** did an excellent job of fixing my thermostat, very professional, make sure I understood what he was fixing and help me to understand how to work the thermostat using my phone. I will be calling Mr. ** to install carbon detector. Mr. ** also did good with his recommendations.

My experience with Vivint has been nothing short of frustrating. Their customer service is extremely poor, and their retention tactics are borderline unethical. Trying to cancel services with them is an absolute nightmare—they make the process as difficult as possible, putting customers through endless hurdles just to terminate an agreement. The lack of transparency, long wait times, and unhelpful representatives only add to the frustration. Overall, dealing with this company has been a terrible experience, and I would strongly advise others to avoid them.

It was nice working with the Vivint team. They explained everything and did a great job with the install and the equipment is really nice. It’s gives us peace of mind knowing when we aren’t home we can see who is at the door or near our garage. And let them know the camera is recording.

Christian and his installation associates presented their products with information that ensured my wife and I with trust and integrity. The time spent in the Q & A was very well received and informative and made our decisions to invest in this product with decisive clarity. This type of professional relationship will always be appreciated.

The whole process was very smooth and understandable. All my questions were answered fairly and I'm currently enjoying everything that I was provided with. They way everything was set up, to the functionality, everything is neat and easy to use. Just knowing that my girls and little one to come will be just that more safe.

The technician was very informative and explained everything in detail, had shown where he installed the outside cam and was explaining how big the prior folks had made a bigger hole opposed to how he would have made it and the representative were ever helpful by explaining the equipment thoroughly.

First of all no one said anything about a credit filing or going on my credit report, I was told this is a no contract just monthly payments. I don’t understand the total on the bill and I am very upset and confused. How much am I being charged for this equipment and for the installation?

Ordering was simple -- advisor found exactly the pieces we need for this house, install tech was on time, worked quickly and cleanly, explained everything we needed to know, and we feel confident using the system and that it will help us feel safer in our house whether we're inside it or somewhere else monitoring the cameras.

Mike ** and our installer Brandon were absolutely the best. Would recommend to anyone trying to protect their house! These guys were honest, friendly, and overall good people. No over-the-top sales pitch! You get what you pay for! And these guys at Vivint are top-notch! The system is super efficient and very user-friendly. You get a wide angle and the ability to upgrade is legit! We can ease our minds that when we are away from our new home. We have eyes on the property from every angle! I’d give more stars if I could!

Installer was very good at his job and very polite. I was very impressed. He did his job within a timely manner. He also explained to me how it all works. I'm very satisfied. And they also cleaned up after they were done. They dressed nice and explained everything they were doing.

Our experience with the Vivint salesman and technician was very positive! The salesman has great customer service and was able to answer any question we had. The technician was very informative and was also able to answer any technical question we had. The technician was very friendly and worked very clean.

Chris ** was my service tech and he was nothing short of amazing. He is very knowledgeable about his job and you can tell he is passionate about what he does. He was very informative about everything he was doing and kept us in the loop the entire time. He explained to us what each equipment piece does and how to use it. He gave us a thorough explanation of how to use security system, its features and walked us through downloading the Vivint app and getting us hooked up with it. He ran into an issue which required him to stay longer but he remained positive the whole time and ensured us he would not leave until the job is completed. The service he provided made me feel like he valued me as a customer and not just a sale. Keep up the good work Chris!

Zeon our technician did a very quality and thorough job installing our system. Thank you for sending us a well experienced technician. We feel much safer with the Vivint security system and hope to be long time customers. Kaiden our salesman was also thorough and easy to work with during this process.

My experience was very good. Nico, my salesman was very nice, knowledgeable and helpful. Installation was completed very fast and with no inconvenience at all. Matt did a good job. The equipment that was installed is a good quality and appears that I will get a lifetime of use out of the equipment. We also are excited about the additional security that we will have with our house. And also the security of knowing that our family is looked after.

I can’t say I am very impressed with the install itself, but I did not appreciate how the one younger gentleman kept slamming my doors and stomping going in and out, and then made a giant mess and then the older gentleman would not answer my questions. He would just kinda just shrug it off as if it wasn’t that important for him to even bother and then he would walk into another room. Lastly, which I kind of think is kind of petty to even stress about, but like I brought out a stapler to staple my paperwork that I just printed out and then need me to put the Wi-Fi information in, and I left it on my table out there, and when they packed up they took it with them.

My wife and I are very satisfied so far with the service provided by Vivint. We just got it during the weekend after thinking about it. The salesperson was very polite and took the time to explain how Vivint works. My wife and I decided to get what we really needed. So we decided for the doorbell camera, outdoor cameras and doors and windows sensors. The system is sophisticated and very easy to use. The installers were professionals, knowledgeable and were able to finish the installation in an hour. We will definitely recommend Vivint to anyone looking for homes security systems.

Salesman knocked on our door, sold us a system. Install crew showed 30min later started work, didn't finish, but scheduled 2nd day week later to finish with more parts but failed to remove previous cameras, stucco and paint holes. They said needed 10' ladder and would need a different crew to come back for that. Which now means a third visit which isn't scheduled, yet. We still have on going problems with our cameras working our phone apps, some days work fine. Others I have troubleshoot the app for the camera view to work on either my phone or my wife's phone.

I love it. I think I did the right thing and I love the features being able to work my alarm from my phone anywhere that I am without stressing over if I forgot to lock the door or set the alarm and most of all I can check my camera anytime any place.

Our experience with Vivint was excellent, thanks to the professionalism and knowledge of their team. Khalil was very informative and took the time to answer every question we had, making sure we fully understood the system and our options. Joe was incredibly patient and provided different placement options for the equipment, ensuring everything was set up in the best possible way for our home. The process felt smooth and well-organized, and we appreciated the attention to detail during installation. If you’re looking for a security system with top-notch customer service and knowledgeable technicians, Vivint is a great choice.

From The first call until the installation. Everything went out perfect. The customer service is 10. I’m very pleased, the guys explain everything to us and also recommend us Better thing for our home, the prices are reasonable, Definitely I will recommend. My sale guys and the installers are very professional.

Mr. Joseph did a mighty fine job. I sent in a review on him but it did not go through. I pray 🙏 this one does. Mr. Joseph is a very kind person. Knows his job. Great person, polite, helpful. Goes beyond the call. If should go wrong 😑 I want him back at my home. 🏠 He’s a wonderful. Polite. Understanding, helpful person. I would not have it Know other way. I trust him. He gets the job done in no time. I love ❤️ you guys company. You're the (BEST). I got what I prayed for. Just wonderful. I’m in love. 🥰 THANK YOU & my friend Mr Joseph that’s a (BAD) man. He knows his stuff. GOD bless he and his family & GOD bless your company always. THANK YOU. I feel so much better. You guys are awesome. 👏 Amazing. Keep up the good work. You get 5 stars ⭐️ from me & more.

From Jesse the salesman and Aaron the technician, the process was smooth! I was hesitant to get cameras but the pros outweighed the cons. Both were able to answer my questions honestly (I knew some of the answers already). I would recommend this company with anyone. I was skeptical about the pricing and also How it works with the police and outages and Jesse and even Aaron were able to give me peace of mind.

The personnel was very efficient, diligent and friendly. The installation was clean and very professional, very please with the panel used, they explain everything and all questions were answered. Thanks. It's easy to use, arm or disarm all windows and three doors are very well install, Everything working properly and the customer service is been calling me to ensure my service and equipment is working properly. And to see if I'm satisfied.

Very professional and knowledgeable. Work was done in a timely manner and explained thoroughly. Everything clean and nearly done. Everything I wanted done he was able to do. Everything was clean and installed neatly and efficiently. Explained function of equipment thoroughly. Great young man to have working for you.

The representative was very courteous and helpful. She made everything plain for me to understand. The technician was very friendly and thorough. He made sure everything was placed in the right place as we needed it to be. Everyone was pleased with the results. The pictures are very clear and located in a very good place to see everything we needed to see. Thank you so very much.

Sales guys were friendly and knowledgeable, installed same day. Installer was quick. So far I'm happy with the system. Allows my partner to see the area while he is traveling which eases his concerns. Will definitely take some getting use to but has some nifty features and it's not as expensive as I thought which is a plus.

Finally a reputable place to go. Very easy to get to the location and parking was easy. The people there are truly professional and knowledgeable. While I was there they explained everything clearly and the process of correcting my needs. Thanks to all there. Looking forward to seeing them again.

Technician was knowledgeable on time, courteous and did a great job. The technician called before he came. Once he got here he set up. He didn’t take too long to get things done. He did a great job. Everything looks so neat. All the wires are hidden and everything looks great.

Cody did an excellent job despite the crazy weather. The installation was smooth. He explained everything we go and offered some other amazing products in sit that were a great addition to properly securing our home! I would highly recommend the others that are looking to get security services for their home.

The installation went smoothly. The worker was knowledgeable on his equipment and gave suggestions as we needed them. He was very polite and courteous. He was helpful with anything we needed. He listened and answered all of our questions. He trained us on how to use our system, our apps. He did a great job!

Salesman were knowledgeable about their products and the installer was somewhat knowledgeable. Discovered the installer was only somewhat informed about the product he was working with - for example, the difference between a garage door and laundry room door. We asked for a the garage door to have a sensor and instead got a door sensor for the laundry room door?

So far everything that Vivint offers is exactly what we needed, in today’s world crime has spiked tremendously, and is not always when we can act on certain situations and know we have a security system in place it helps you know there is always an extra layer to protect us and our family members.

Missing events, not getting notifications on my phone, the app is not working correctly, the deter keeps going off when everyone is passing, I had to take deter off since I only want the deter on for in front my door activities. When chatting with technical support they informed me that I don't have 24-7 recordings and made me add on subscription for $10 monthly, which I think it's unfair, since I just got the system. Please refund my $10 and cancel the monthly $10 subscription for technical support. I don't think the tech installed the camera correctly since he didn't remove the old wires from the door nest camera we had before. I am requesting a return of a tech the installation.

He was professional. Super helpful and a fast worker. I would recommend based upon my experience. I will be a customer for a long time and I feel very confident as well as far as how to use my new equipment and navigate thru the different screens and where to find anything I might be looking for and how to make changes to any of my settings passwords or pins.

Cody was amazing! He was very knowledgeable on the entire system and customized everything for me. He also help me download the apps and gave me a detailed training on how to use them. I will recommend Vivint for my entire neighborhood! This installation was seamless and I see no wires protruding on the walls.

Sales and technician were great! They were very knowledgeable and friendly. The system was explained and the tech made sure that I understood how to work it properly before leaving. Alex was the sales rep and Carlos was the serve tech. I highly recommend going with Vivint for all of your security needs. I have been very pleased from start to finish with their service.

I feel great fully and comfortable with my cameras install from Vivint and the technician Alfredo **. He was very helpful and polite. He explained how I could use the cameras for my house phone. Thank you very much and owe an apology to Alfredo. Good Person and technician. Alfredo

The door lock buttons doesn’t work, messaged the person who installed it. Told us they would come back and look at it and never came. However we have spoke with Vivint and they have ordered us a new one. No charge for the lock but charged for the order which is fine I guess.

Tyler was very helpful, very considerate, Pleasant, quick. He said it was going to be about two maybe more hours. He was done within 45 minutes. I was very happy with the outcome. I definitely would recommend someone or friend or family to your company. Thank you and thank you Tyler for your help and assistance.

It was a wonderful experience working with the Vivint team. Communication was clear, transparency on prices and just excellent customer service, everything was explained to me and they left no questions unanswered. The technician was very helpful in explaining everything and made sure everything worked, very kind and friendly. My home is secured and my family is safe, thank you Vivint.

We had ADT for a long time and upgraded to a new "improved" system in 2020 and a couple of months in started not working correctly. After calling and trying to get it fixed they wanted to charge and I refused since we just got it. Now five years later and Vivint reps Brian and Eric helped switch us over to a really new and improved system. We all love it but most of all the simplicity. I now am able to arm and disarm with ease and paying the same amount of money. Plus several awesome upgrades.

We recently had a Vivint sales person Alex sell us a security system. The installation with installer Zekel was great. He was very knowledgeable and found the existing power supply so that the installation could be completed. Once installed he took the time to go over all the feature and set up the cameras and alarm access. Thank you guys.

Tyler was very professional and did a great job explaining the product. No issues with the installation. The new security system is intuitive, reduces the hassle of looking for the right keys, and provides peace of mind when I'm not home or when I'm sleeping. Thank you for working late and finishing the job Tyler!

We now have peace of mind when we leave and kids are home or at night when at home sleeping!

Honestly they left everything a mess. It was a young man and woman. It felt like they just wanted to finish and leave. She was very helpful in explaining some things but I don’t feel like the man explained or wanted to do anything. I wanted to be able to use the stuff I had already on a different location but everything seems broken and just thrown in the floor. They didn’t install the indoor cameras. I imagine they didn’t have them. But honestly the service could have been way better.

Everything went smoothly but I thought I was going to do a phone call, but mostly done via text messaging. I have been a customer since 2019, equipment is top-notch and very reliable! The system is great!

I had a great experience been since my initial call for information on a security system for my home. Mike was running a little late but called me ahead of time and I was able to accommodate him and be available for his arrival. The installation went smoothly. Mike explained how to operate the system and answered all my questions.

She was very detailed, made sure my business had everything needed to keep the property safe, was easy to talk to, and very knowledgeable and professional. She set up cameras, sensors, control panel, and went over everything I would need. Highly recommended and a great representation of Vivint. She wasn’t worried about anything but taking care of my business and property.

Service person was very professional and respectful. Told me everything he was doing. Very professional explaining all the things of what I can and hear. So happy with the product. Will tell others about your business and that's all I got to say. Thank you.

The tech was very respectful and did great work as needed. We even talked a little about what was on The Price is Right game show while he was still working. Great job Vivint staff. Hope I stay with the business for a while. Thanks again for the security system. It was quick, easy and not too hard to learn how to operate the system.

The installer did so well he walked away with a $100 tip. He was on time and performed the services on a timely manner. He even rewired a position that was suitable for me. The rep on the phone was also amazing. I have scheduled services for my rental property and my home. Thanks DJ.

Excellent experience! Very communicative and took the time to explain everything and options. The install was professionally done and the place looks great. Also able to review where items were installed so we had a clean install. Cannot say enough good things about the Caleb and Fred…Thank you for making this easy.

Mike was professional and throughout. He took his time explaining how the system operates and all of its many functions. He presented us many other options as well. We are enjoying the new system as of today.

The technician Andrew was wonderful, patient and went through everything that I needed to learn for the security system. I will recommend this service to my family and friends. Thank you so much for your service. May God bless you. ❤️💕🫶🏾💚. I would recommend this service to my colleagues 💚❤️🥰

Our agent was very professional and knowledgeable in his job. He explained the system very clearly so that we would know how to operate things. We are very pleased with his service. I have no complaints about his work because he was very prompt and he answered all questions that were asked.

All the personnel who helped me were exemplary in their demeanor and helpful with any questions that arose. From the person who managed the switch from the previous owner’s account to the personnel who guided me through the setup in the house, everyone was terrifically helpful and solicitous. Thank you!

We don’t have Vivint. It wasn’t what the salesman discussed with my husband on pricing…so we didn’t finish the process and didn’t agree to some terms. We didn’t get a system installed at our home. I don’t understand how it got this far if I didn’t finish the process and I feel like the salesman did it illegally. Now they keep sending messages like I have vivint and I have this loan that I didn’t authorize!!!

I would like to say thank you to Vivint my new camera and alarm system. I feel safer knowing that I can watch home throughout the day if need be. I love how the streets come to my email and my phone and through the app to alert me of packages being delivered, someone is at the door and when doors/windows are opened/closed. I just want to say thank you as well for the technician that came out. He was very friendly, knowledgeable of the service he provided, asked me questions for clear understanding, made sure that everything was set to my liking and also made sure I knew how to operate the app and the alarm system again. Thank you Vivint. I'm so glad that I am now able to feel more secure within my home ❤️

I would like to thank Joseph for setting up our system. He was very professional and knowledgeable to his job. He was very polite and respectful. He took the time to show us and explain to us how to use the alarm system. We're very happy our new security system.

Very surprised that when I decided to purchase, it was installed the same day!! Everything was explained thoroughly and after install, Jarod checked with me to see how everything went & if I was happy with my purchase. Great employees and an awesome system!! The price was very reasonable for the equipment I purchased along with the equipment that was included in the promotion. Love it!

My ex husband and I have had Vivint for our alarm system and have always been pleased with the customer service. Today, Jared walk me through transferring Vivint account to my name patiently. He is also very knowledgeable and prompt with his dealings. He is a great asset to Vivint!

I was very happy. Good communication on his arrival time and stuck to schedule. Very knowledgeable about the products. When I asked,” give me the rate, I don’t have time to read all the fine print.” He answered and I could quickly make up my mind according to my budget. BTW, he never once tried to sell me anything. We asked.

Our technician Davis #** was prompt, professional and informative. He answered any questions that we had and offered to ask any later should any arise. I added services and he was prompt in ensuring that my request was completed. Overall great service.

We had 3 salesmen knock at our door and we really didn't want to hear anything about another product but glad we listened. They were very knowledgeable and answered all our questions, even the ones we ask trying to see if there was a trick or anything but they were on point. Once they finished we were sold. The product is amazing and we feel safer then ever. Our technician came the same day, John ** and he absolutely went beyond and above the service call. He was so helpful and explained everything in detail. We are super glad we gave them a chance.

Overall my experience over the phone and with the installment was very thorough and gave me a clear understanding. They gave very friendly service and made the experience comfortable! I was also given very thorough information on how to work the system. I would definitely recommend to my friends and family. This experience has made my home feel safe and has given me and my family peace of mind.

Customer service was amazing from start to finish. Look of equipment is great, imaging on cameras clear and with a large swath of area covered. Service technician was very thorough in explaining the system and was tidy during installation. I feel very confident moving forward having this security system in place that all will operate accordingly and I won’t have to worry about the safety of myself or my home and pets. Will definitely be recommending to family and friends.

Vivint is up and down the best. I use to have the services back in 2013. So getting upgrade at my new home has been a pleasure. Brandon was professional and got the job done. Even went beyond and helped me with and call to customer service. Thanks great service great people!

The installer was very professional and knowledgeable of the equipment. He was also able to answer all my questions and recommended great camera placement to be able to see my entire property. The installer communicated his time of arrival and was exactly on time. He installed all equipment neatly and cleaned up after himself.

Vivint was responsive and professional from the first call all the way through the installation process. It was not an easy installation due to the foam in the walls. Ben the installer never complained, kept working diligently to find a solution and installed everything to our satisfaction. Ben also walked us through exactly how everything works and said to call him personally if we had an issue. Good company and good people.

Jesse and Brandon are "the bomb" when it comes to installers. They thoroughly explained all aspects of the system and how to utilize it. They were very professional and worked well at teamwork. And.. they cleaned up after themselves extremely well. I'm a happy camper! I would highly recommend the service.

My Vivint installation experience was great, and my technician was very helpful in explaining the install process and providing me with an initial tutorial on how to use the system and the app to manage the thermostat and work the security system. So far, everything has been easy to use and customize our options.

Alex was great! He is very knowledgeable and professional. He explained everything in detail. Explained all the equipment. Excellent work! He answered all of the questions I had regarding the system. I would refer your services to my friends and family. Glad to know my house is safe for my family.

The equipment I received was top notch and the technician, Corey was very knowledgeable and professional as he explained how the system worked as well as the features. It is very impressive and the ease of operation was pretty simple. I will be telling all of my neighbors about the system and ease of operation.

I have had a great experience with the installation of a new Vivint Security System in my home. The person who sold me the system and the technician who installed the system have been great. I highly recommend! The sales person and the technician were very courteous and very knowledgeable about their product.

Our technician was amazing! He made sure to explain everything to us when he was doing it and answered any questions we had along the way. He was able to help us figure out our hub and how to navigate the app. He even helped put one of our indoor cameras up on a high shelf that I would've never been able to reach. Very helpful and informative! He also made sure to let me know the motion wouldn't send me a notification everytime my cat ran around which was something I was worried about, so that eased my mind!

Installation Tech was extremely kind and helpful. He was on time and was ready to begin as soon as he arrived. He was very respectful of our home and made sure to include us in every step he was doing. Every question was answered and every part of our system was explained. The technician walked us through the entire setup.

The salesman that came to my house very respectful and love how he handled everything. But the young man that came and installed everything I want to take everything back and go back with my my old alarm company. He was rude, was in a rush, damaged my wall and tell me where he wanted to put my window breaks 'cause it can can read the whole room. Idc about reading the whole room. I wanted it right above my window 'cause I wanted to hide it behind my window curtain so nobody can see them. Then when we was trying to connect to garage he seem like he was just overwhelmed and never got it connected. When taking off the alarm system equipment he left screws in my door because he don’t wanna take time out to get the right tools for the job he made really making me second guessing every change over.

Kevin and Mike were truly exceptional. Their professionalism and dedication to service exceeded all our expectations. The entire experience was not only efficient and tidy, but their extensive knowledge shone through in every interaction. They took the time to educate my husband and me about our new home security system, making us feel confident and informed. Their approach was both thorough and engaging, leaving us feeling secure in our choices.

The customer service was excellent from beginning to end. I am thankful that I finally was able to get security through Vivint. Kariel with Vivint who did the install did great and explained everything to my daughter and I thoroughly and made sure we understood everything. I recommend this to everyone. I have been happy with the service.

From the very start when speaking with a Vivint representative I was amazed by the professionalism, their ability to explain everything and find detail and make me feel at ease when the technician arrived. He walked me through everything that I wanted plus a few things I didn’t even know I needed and things that I didn’t need. He took his time installing things and making sure it was what I wanted and where I wanted. I am very happy that I went with this company and I feel more at peace every night when I arm my system.

I’ve been given multiple different times and dates to when someone is going to go to my house and do the upgrade on the panel and cameras!!! I don’t appreciate being told different times and dates if I need the system to protect my family! I keep being told that there is nothing they can do on the time but they keep moving the date further.

James was great. He's a solid professional who does excellent work. He made sure everything was to my specifications. He provided me with honest information and reassurance. Overall I'm completely satisfied with the installation. Jeff was also there to answer all my questions and walk me through the initial sign in process. Thank you guys.

I’ve had my system for 5 years and recently needed another system at a different location. They even allowed me to refer myself for the added discount!! Fast scheduling, great customer service both via the phone and in person, system is easy to navigate once you get the hang of it. Highly recommend Vivint.

Just had my new alarm system installed this weekend as we replaced a system that was not working for us. Great job done on an older home. The whole process was great! I signed the contract and the service tech was at the house the next morning. Done in 2 hours!

Live video is great but to rewind to an event has caused me to have to reboot my cameras. Really would have wished for the installer to have gone into the addict to do the installation. Also these cameras are Power On Ethernet but they don't run data over the wire; it's still WiFi which sucks up my router bandwidth. Now that I think about it, this system sucks.

The service technician was very prompt. Even came earlier than scheduled. Was very detailed with set up and what he was doing during the entire time in my home. He showed me in great depth how to use my equinox as well. 10/10 service and customer service. Would definitely recommend their company to others. I also would recommend Evan for personally best tech ever.

Everything from beginning to finish went absolutely flawlessly. Our salesman was very nice, professional, and informative. We sat down and built a package, my husband and I took about a day to think about it, the salesman came back to the house, and we finalized everything, and the next day our system was installed. The installation was very easy and not invasive at all, and he was also very informative and gave us a lot of tips on where to put things which really helped. Definitely an overall five out of five experience, not to mention the price is very fair, so much cheaper than I would have thought a full service camera, and alarm system would be!

The sales person was great, and the installer was outstanding! He walked us through every step of the installation. He was very impressive with his knowledge and extremely courteous. He left our home very clean after he finished. We are happy with our initial experience with Vivint. We like the easy to use features of the system.

Pretty good so far. I really like how I can talk and see everything and everyone coming to my home. Now I just need to pay to add one to the back of my house. Thank you for the worker that came and installed it. I really appreciate it.

Joseph was awesome. He was very polite and answered all of my questions. He did a spectacular job installing my alarm system. He was very respectful and comes highly recommend in my book. I'm very satisfied with the work done. Vivint is an awesome company and I trust them to make me feel well protected.

Had a great experience with each customer service representative that I spoke with.. Easy from beginning to end. Each person explained in detail what they were doing and even helped me get my app working. I highly recommend Vivint to anyone looking for home security and if you have questions, customer service is excellent.

The gentleman that was here to install my camera and thermostat was so professional and prompt, very knowledgeable, and very very friendly, I was much at ease with him being here. He went through everything and explained everything to me and made sure I understood everything and how things worked before he left. I am a very satisfied customer and will highly recommend. Thank you.

Extremely helpful, quick, and efficient. They took the time to explain everything and ask question. Super friendly and everything went smooth during installation. Explained everything to us so we understood the equipment properly. Made sure we understood everything. Cleaned up before leaving, which we appreciate. Excellent customer service skills, would definitely recommend.

Thank you for your service today. Jorge did a wonderful job with the installation. Easy to understand everything that was shown to me and my family. Will be adding more cameras in the future. Will definitely recommend Vivint to my friends and family. Thank you for having such a great system that is easy to use.

My technician was very helpful and useful. My house is made of stone and he didn’t give up. He made sure to get the job done installed everything. Thank you very much! He also showed me how to use all of my equipment and I am excited to start using it.

Cesar with Vivint was knowledgeable and took the time to make valuable recommendations. High quality equipment and great technology were the main reasons for scheduling Vivint and this shown through during the install. Door bell camera, exterior camera, window/door sensors, and high quality central station all look great visually. Have used other DIY systems in the past, but the white glove service was appreciated and gives me the peace of mind for my family.

Jimmy was happy to answer all of questions and walked through everything top to bottom. I would highly recommend jimmy to all of my friends and family! He explained all of my options, other services that are needed as well! Look no further. Thank Jimmy and Vivint. He was in and out quickly and efficiently. No pressure and kind person.🧍‍♂️

I am very happy with the person they sent to my home. He was extremely helpful and explained everything clearly. He did his best to meet all my preferences, and he succeeded. I now feel super safe and secure. Will tell my friends and family. I’m extremely happy with the outcome. He made sure everything worked correctly.

Both sales representatives and technician was very professional and friendly. This is my first time using their service, so I don’t know how it will be down the road, but for now I am very satisfied both with the sales representative and the technician. I am looking forward to have a good to a great relationship with the company and will be able to give a review of the service later down the road. The service I’ve received so far is outstanding,

They were very professional and they made sure that I understood everything that they were doing. They did a great job!! They cleaned up after themselves and walked me through the process so that I can understand the system for myself. I would recommend this company to any and everyone who needs a camera.

The purchasing process was really transparent and straightforward from meeting Jack knocking door to door and I completely understood what I was buying and the monthly payments (which are my favorite) and they sent Fernando to install the entire system at my home the same day which was super helpful, seamless, easy and comprehensible. So far the system is way better than what I previously had, I feel safer and have a lot more peace of mind knowing I have the best software and equipment available! Highly recommended to anyone who's a home owner or even rents to protect their family, home, and belongings.

Like always, salesman over promises just to get the sale. I was overcharged and during installation they kept telling me that the amount I was seeing was not correct and that it's just the financing credit amount I qualified for. I keep calling or a response and they won't answer phone calls or text messages. I will not recommend this service to anyone.

Alex was very product-knowledgeable. The initial installation was quick friendly and easy. Thank you so much for that technician for making me understand and reaching out to help me if he didn’t know. Thank you!

Field worker was awesome, everything he installed was great and I would most definitely recommend this service to anyone. Thanks for my security system just what I needed to make sure me and my elderly mom is safe and we can get a good night's rest. Thanks again for you all's service.

Mr ** was amazing with his customer service and knowledge of equipment he installed today. He instructed me every step of the way and answered every question I had for him with no problem and helped me to understand. I'm glad he was the one that installed our service today. Happy with service and his help. 5 Stat Service. Thanks.

The young man, Juan, was very thorough, and patience with me, explaining to me how each security system works. He did not try to talk me into getting something, I didn’t want. I have been planning to get a security system, but never found a company I was satisfied with or trusted.

Jason was friendly and thorough! Explained everything well and was fast with install. I would definitely recommend to others. Thank you for good customer service! I look forward to working with Vivint!

So far our experience has been completely professional. I was given a thorough run down on the phone and when they installed there were zero hidden costs. We did add more but we had planned on it. Only bringing the price up by 5 dollars a month! I’ll update if something goes wrong but one day in and we are extremely pleased.

Everything is ok. I feel that the HUD in my home isn't working like it should, the screen keeps timing out at first it didn't, screen stayed on constantly. I was able to watch my Camaras as long as I wanted to. I would much rather the hud didn't time out and stayed on constantly.

I have been with Vivint 15 years. I never had an issue with them until last year when they installed a camera for what was supposed to be free and they zapped my checking account for installation fees and left me overdrawn because they had told me installation was free. They have outsourced all the customer service to where you can not speak to anyone that speaks good English. I'm feed up and called to cancel my service. They want 892.00 cancellation fee. They will not cancel my service unless I pay them this fee. I am selling my house and moving in with my daughter so I do not need their service any longer. It took me 6 months to get the unauthorized issues worked out last year and now this issue!

Terrible Billing Practices & Awful Customer Service. If I could give zero stars, I would. I canceled my service with Vivint months ago, yet I keep getting charged! I’ve contacted customer service multiple times, and not only are they unhelpful, but they also give me the runaround every time. No one seems to know how to fix the issue, and they just keep transferring me from one representative to another. This company either has shady billing practices or complete incompetence in handling cancellations. Save yourself the headache and take your business elsewhere. I will be disputing the charges and warning everyone to avoid this nightmare of a company!

The door lock doesn’t relock as it’s supposed to after coded entry. The cameras are very good and clear. The system is user friendly, easy to add users, and seems very simple to run. The technician was very neat, clean and efficient. He explained the process and the system well.

They were amazing. They took their time addressing my concerns and before the call was over. They made sure I was satisfied and conformable with services. Also, they made me feel like they cared about my specific situation. I am going through a domestic situation and they did all they can.

I found it predatory that as much information the seller provided they did not inform me that this product was credit impacting and that same day set up would require a contract “fee” if cancellation is requested there after. Definitely Predatory!!!

I will recommend this to friends and family. The service was well explained and helpful. I was shown how to use it and step by step explained the usage. If any problems to contact you and be helpful which I appreciate. The installation was explained and I'm happy for the time he took to help me understand it

These cameras are very clear and very high quality. They never have glitching. When the cameras notify you it’s with good timing of when it happening. Everyone is so nice and helpful. Will definitely recommend. Thanks Also everything was done fast. They didn’t take all day to install the cameras.

Angel was excellent installing, discussing and educating us on new equipment. Angel took the time to make sure we were comfortable and understood how to utilize all components. Angel also responded in a short time later that evening when we had additional questions. I appreciate the support and service received.

The installation technician helped me understand what could and couldn’t be done. I rent where I live, so I can’t drill holes. He set me up with a system that would work for my basement apartment as well as be the same price that was originally offered to me by the person I spoke to on the phone. The technician was also very fast with the install which was greatly appreciated as I had gotten off a 12 hour night shift that morning.

I recently had a Vivint technician come out for installation/service, and I have to say, the technician was professional, knowledgeable, and efficient. He took the time to explain everything and ensured the system was set up properly. No complaints about the service at all! However, I was shocked at how much more expensive Vivint has become since I previously had it in Colorado. The pricing now feels significantly higher, and I’m not sure it justifies the cost compared to other options on the market. While the system itself is high-quality and the app is user-friendly, the steep price increase is definitely something to consider before committing. If you’re okay with the cost, Vivint offers solid security and great service. But if you’re looking for affordability, it may be worth shopping around.

New customer, new to Vivint. I had a awesome install experience, Jason was very professional and efficient. I didn't have be to clean up after he left my home, I would absolutely recommend to friends and family in the future for all their security needs.

Gentleman was friendly, and informative about the installation. I have never had home security before so he was very detailed about everything, very patient, and helpful with understanding the equipment. Was a bit leary about getting the system but again by the end of the visit I felt I had a great understanding of how everything works. Would recommend them to anyone looking to get smart home security. Five stars all the way across the board.

Nice easy set up, professionally done. Thank you, my family and I are so happy we went with this setup, motion sensors, door Bell and sensors on all windows including back door, sliding door as well. We're very happy and pleased. I'm going to recommended customers to Vivint. Can't go wrong with being safe.

I thoroughly enjoyed my technician! He was thoughtful, friendly, and a joy to talk with. I am hoping the referrals I gave him work. He is a very hard-working young man! He needs a bonus. Chad took his time to go over all the information and other incentives. I recommend him as a hard-working technician, it was very knowledgeable of the equipment. I feel very secure at my place now.

Elaine was very patient despite my loud toddler and many distractions from moving. She explained everything very thoroughly and did not make me feel like a burden for asking questions. I did not have to wait on hold long to speak to a representative and once I was connected she was very helpful and kind.

Technician stepped me through the activation process well. Every step was given to me in an easy-to-understand way. Even then if I was unsure, technician was very patient in guiding me. He was polite and respectful. Gave me chance to ask any questions and provided me with answers. He demonstrated to be knowledgeable about the process and products.

After having several issues with the operating systems applications for my old outdoor monitors. I decided to go with a more modern and secure system. The price is reasonable, and the dedicated staff was here till almost 1 o’clock in the morning, installing all the cameras and operating systems. So far I’ve been very impressed with the system

Ricardo, the technician, was very friendly, knowledgeable and professional. His desire to help us understand the system was amazing. I would recommend him and Vivint in a heartbeat. The system is easy to use and the features are very useful. I like the motion detector and the door sensors. The help desk also is very friendly and knowledgeable.

I was very pleased with the timely arrival of Travis to implement my security services. He did all he could to ensure that my connections were live and the home was secure before he left. He walked me through how to use my panel, my apps, my locks, as well as showed me how to make changes if I needed them. He was very patient as we had a 2 hour delay due to issues with how customer service set things up. This caused Travis to have to be there much longer than he should have been. If it weren't for that, I would give this rating a 10. Travis did an excellent job completing the installation process and testing all measures.