Vivint Reviews

Installation went well. I have a difficult house to work on. Had to sign the paperwork 3 times because of changes beyond my control. All parties were very professional and helpful throughout the process. They cleaned up all excess trash.

Ethan was a great representative and answered all our questions thoroughly. Demontrey did a fantastic job installing all of our equipment. Very pleased with the entire experience! We had follow up questions after the installation and Ethan was quick to come by and answered all of our questions. We are very pleased so far with system and the protections it affords our household.

Oz was very pleasant and worked very professional. Stayed to make sure everything was working and that we were set up with everything on the HUB and walked us through all of it. Made sure we were OK where everything was being installed. Highly recommend. Seth ** was very professional and answered all questions we had.

I loved every minute of this experience. Everyone was very knowledgeable. The only con I see is the process started at 6-7pm and the installer was at my house until 11:30pm on a weekday. I would say waiting until the next day to install wouldn’t be a bad way to install the equipment.

I am very excited about my new Smart Home with Vivint. Arturo is an amazing representative and provided excellent, professional, customer service. He is extremely personable and was willing to listen to me and explain everything regarding my new Smart Home. I feel safe! I also feel like my home is safe rather I am in it, or away from it!

The technician was very knowledgeable and very thorough in explaining everything and every step he did everything right. He made sure I agreed with the location of sensors and he taught me how to use panel and cell phone, very patient with my 3 dogs. He worked as fast as he could. I asked him to move one sensor and he did it very happily. He wanted me to be happy with the set up

Excellent service. Everything was completed and explained to us and I will recommend to all my friends and neighbors and the technicians was very helpful and extremely excellent devices. Happy to be a Vivint customer. We are very pleased with the service provided by the Technician and his explanation of our new system

Price for use is pretty good but the equipment cost. Luckily 0% interest. Still +3500 for 3 sensors, 3 cameras, 1 smoke detector, and the smart hub seems high especially since the new panel is pretty darn close to an Alexa. Time will tell but everyone throughout the process is helpful. This is literally the 4th survey I’ve been requested to do per Vivint so they are really big on getting feedback.

A good job was done and the worker handled himself very well. He did a good job explaining and helping us understand how to use the smart panel. He did a good job making sure to hide the wires to make it where they are not showing. A very good mannered and handy young man.

Our installer Steve was top notch. We had to troubleshoot a few quirky issues but he is very experienced and had a bunch of tribal knowledge about how these systems work. Highly recommend Steve S. The system itself seems to be good and the app is easy to use with plenty of options to customize your options.

Amazing service and installation. Installer was professional and explain the process. The installation took about two hours. I have an older house and the technician was very adaptable and flexible and made the installation seamless. I am very happy with service so far and video quality is outstanding. Would recommend these products and services.

I am a repeat customer and hardly get to brag on people/companies in today’s world of viewing customers/clients as numbers or transactions. We can talk about how good the tech is or how awesome and easy the interface is, but that’s to be expected when spending this kind of money on a product. What impresses me the most is the ease of dealing with Vivint from the time I called to the time my system was online. Their customer service is exceptional and their installer, Christian, was knowledgeable, professional, and super easy to talk to.

I had made an appointment with Vivint for 3/13 between the hours of 8:00 - 12:00 to confirm number of desired cameras and to check current sensors (replacing prior security firm). Joe arrived timely and went over all the preliminary paperwork and cost based on minor changes. Being in agreement with terms and conditions, as well as modified cost, Joe started installation and finished same in about 3 hours. Joe took the necessary time to explain the operation of the alarm and asked if I had any other questions. It was a successful install. Thank you, Joe!

Hunter and his assistant did a great job verifying everything was in working order and reviewing how everything worked. Hunter and his assistant were polite and pleasant and courteous and professional.

Carter arrived on time for my installation. He was very personable. He did a great job installing all of my home security equipment. He also did a great job explaining how all of my home security equipment works, how to use the app, and what to expect with my new home security system.

Connie ** was so detailed and explained everything she was doing. She is a great asset to your company and very knowledgeable of the products I have purchased. My daughter Melisa ** had referred me to your company. I will record your company to my friends & other family members.

So far as a new customer, Vivint has been very pleasant. The customer support team that I called when I was trying to set up my account was very helpful and very knowledgeable. I look forward to using them for a very long time to keep my home, secure and safe, the setup on the panel was very easy.

Jay stopped by the house as a cold sale about 5pm and told me about the product. Products sold themselves and Jay was very informative. Had the technician Ozzie at the house as soon as we finished the paperwork. Had my system set up and functioning before bed. Very happy with how the system works and comfortable using it.

I am a new customer, and so far I am very satisfied. My system was installed yesterday, and I was very pleased with that process. Efficient, thorough, and informative are how I describe my Vivint tech support. I look forward to being a good customer and having good relations with Vivint.

Switched from ADT. Seamless transition. Very informative presentation before and after installation. The technology is cutting edge, along with a reasonable price. The buyout program helped me to make a decision without financial implications. The installation was quick as well even though it was done in the evening. I will certainly make a recommendation to any homeowners that I know.

It was fast and efficient and good customer service. I was very please with my service, and I really am excited to have this new service. I would definitely recommend a friend to this service. I feel safe already. My tech was super nice, and answered all my questions with ease. I’m thankful for all the information I received when going through this process.

The technician arrives and tells me that he doesn’t have the equipment that we asked for. He then goes to say that the older sensors and the garage opener is not compatible. When we called to order the service the guy said we could keep our old sensors. All in all we didn’t get our garage opener or our thermostats. The technician did not clean up after himself and he left all the old sensors on the doors/windows and the wires from the outside cameras hanging.

RJ was very knowledgeable. Answered all questions. Very polite, kind and made us feel comfortable about everything. Will be referring him to friends and family. He was very personal and easy to work with. He made sure he was upfront about all fees. Great experience. I know we will enjoy the security inside our home. We all feel so much more comfortable in our new home.

Installer was very friendly and proficient. The job has not been completed because I am hiring an electrician to install outlets near the location Cameras will be placed. This should be completed next week. After using the system for a while, I will be better able to access my satisfaction of VIVINT as it is much more expensive than my previous home security company.

I was extremely pleased with the job. I like the cameras and also the front door camera, and the panel which is very easy as well as the app on the phone. I also like that I can open the garage, and front door the the phone. I also care that I can let people in the front door without me going to the door. I love range of the cameras on the front of the garage and the side of the house. I am very happy that I let ADT go. The tech was excellent explaining and teaching the system. He also was very nice.

The installer was knowledgeable about the equipment that was installed. He was also personable, and professional. I appreciate victory's assistance in thoroughly showing me how to arm/ disarm the system. He was very patient and thorough as he explained the multiple ways to arm the new system. He allowed me to arm/ disarm the system until I was comfortable with its features. I am pleased with my decision to switch to Vivint security services.

From start to finish this was the most pleasant and professional transaction I’ve experienced in a long time. Grant is a person of integrity with a vast knowledge of Vivint security systems. It was a delight getting to know him. The technician/installation crews working with Brooklyn were top-notch people who did an amazing job all around. We went with Vivint for one reason - their people!

Great service very professional employees. Showed up on time. Employees were very respectful, very clean and and considerate. I would highly recommend Vivint versus ADT or another security company. Prices were reasonable plus they gave you a discount. If you had another house, I will definitely refer Vivint to friends and family.

At first I was hesitant to purchase and install Vivint, I did not know if I really needed a in dept system like Vivint. My Technician Drew was great. He came earlier to fit my schedule and had good customer service. Good Conversation, and outstanding knowledge of the product. Very Handy and thoughtful. I would refer a friend.

Tristan was very helpful with setting up my Vivint package that best suited my husband & I. It was quick and easy, the service tech was awesome as well and answered any questions we had! We were familiar with Vivint system and even got some new updated version of system.

Isaiah, Ananda, and the other two guys that were there were great, funny, friendly, and were quick. Looking forward to Ananda coming to get that Zaxbys lol. We had a good time while they were installing our new system. Their service was a great. 10/10 for us. Based on the things they showed us about the company we think we gonna love it and it’s very affordable and soon we hope to have someone to come out and add another camera. We highly recommend this company to anyone who seeks to have a camera system.

Representative was courteous and explained the system and operating procedures well. He was able to answer any and all questions I had And thus far the system works very good and I am happy with it and feel much safer knowing I have a great source of security for not only myself but property also whether at home or away. The pricing seems to be absolutely worth it. Thank You kindly.

My technician was patient with my questions and went over everything before the actual installation. He helped put extra sensors so my sliding glass door had two sensors for when my doggy door insert was in or out. We had to take off a flood light because it couldn't be installed with the position of the camera which was mounted upside down.

Pablo provided great customer service, friendly and helpful. I did express my concerns about privacy issues with the neighbors since his driveway is close to the side of my house. I wanted a camera by my air conditioner since my neighbor made a comment last week when I called park security about his playing his guitar at 10pm. The neighbor said my air conditioner was always turning on and it bothered him and said he hasn't done anything about it yet. Thank you Vivint.

Great experience. At first I was quoted extremely expensive without realizing there were better deals they could have offered me. When I indicated I wanted to cancel to go with ADT, I was transferred to the retention customer service and that was outstanding customer service as the rep gave me a better plan in order for me to stay. He also said it could go lower after the first year. It turned out fantastic at the end. The system is great thus far.

Excellent service by Vivint. Employees are very knowledgeable, friendly and professional. The cameras, the APP and the ability to set the alarm and to disarm the alarm from a phone device is excellent. I found out about this company from a friend. When I saw all that Vivint can do, I decided to go with Vivint.

Equipment is poor. Customer service is poor. Every 2 months or so we call and complain about the Equipment that's poor. We were told that when we sign up there is no service charge so in the beginning there was none and now of a sudden there is. We been trying to get out of contract for about a year. My family and myself don't feel protected by this company at all and in the beginning my home was never monitored at all. Worst company ever. Save your money and when we were told that someone was going to call us they never did. The Equipment is garbage.

Rep/Installer was great, answered all my questions and also worked with me as we were having a WiFi issue when setting up but that didn’t stop him. He continued as I was on the phone with tech support and followed up with me a few times to see if he could help with anything. All in all great experience!!

Seth and everyone from start to finish explained the system well which helped me decide what I needed when normally I’m an indecisive person and don’t make such important decisions quickly and definitely not the same day. I felt confident and comfortable in my decision and had install done immediately. There were 2 people installing and Dakota made sure everything was done right.

Our technician was really great and showed a lot of patience for not so tech savvy couple. Also took the time to explain the functionality of the system when linked to home Alexa and google devices as we are planning to set one up. I will definitely recommend to whomever buys the house next door.

Both our sales rep Thomas ** and technician were very friendly ,professional, and knowledgeable. They Both have great customer service skills. Very happy with our experience and service. We are very happy with our cameras and our door bell camera is great along with our security system. We have peace of mind and are. Thank you Vivint.

The technician was very helpful. Explained it to me. Made sure I knew how to work every thing before he left and explained every thing to me as many times as I asked. He was very respectful and his knowledge of the device was very good. The whole set up was quicker than I anticipated. He was set up and explained every thing to me and was out the door.

Brandon was awesome. He was professional, knowledgeable and kind. He was very patient with me, I am a senior and not very tech savvy, he demonstrated and allowed me to practice until I was comfortable. He is truly an asset to your company. Thank you for hiring him. If all of your employees are like Brandon, I would highly recommend your company. Brandon exceeded my expectations.

The installation Guy was friendly and super professional. He explained everything well and made sure I was satisfied before he left. The app works great and the cameras are awesome. I am very satisfied especially with the professionalism of the installer. I highly recommend to anyone looking for home security.

Alan was very helpful and efficient with the install. He greeted my family very kindly and I would recommend this process with anyone needing a security system install. The tutorial he gave us regarding how to use the system was seamless and I applaud Vivint for the training they give their employees.

Great sales team. Amazing tech guys. Entertained my 4 yo and his 100000 questions. They were very knowledgeable as to where to place things and how to use the system and the app. Please hire more of them. The tech guy assigned to my job was caught up doing another job, 2 more stepped in quickly.

A suggestion is to not charge the sales representative the $400 (previously waived) installation fee if the client decides not to get the system installed. This is what I was told would happen when I decided the next day to not get the system installed, which would save Vivint installers from coming back to remove the system and accessories. I got the system installed and have no issues with the system, but I told the salesman that I didn't want to account for another debt, since my primary desire is to pay down debts.

My sales and installation people were great! I am so thrilled that I made the choice to switch from ADT to Vivint. TJ was fantastic and very informative. I would definitely recommend Vivint to anyone interested in security. We were moved up due to my wife being pregnant and due close to our install date. I can not express how thankful we are for this!

The professional technician was really respectful. Explained everything to me carefully. Made sure that I understood everything. He took his time and made sure that everything was installed properly. He didn’t leave any mess. He cleaned up after he was done with the install. I will for sure recommend to family and friends.

Great sales representative, very informative and professional. Excellent install team, everything was put back in place in the house, very professional, and everything was accomplished in a timely manner. The app is very easy to use for the security system, and we are pleased so far. I would highly recommend this security system to everyone, especially if you need a little help with user-friendly apps/devices.

A great job of install by Sean. Hooked up and reviewed system with us. Worked great. I highly recommend Vivint as an alarm company. They retrofitted an old ADT system that was installed 12 years ago. There were a few hiccups that were addressed by Sean the installer. System seems to work great.

My technician’s name is Angel. He was very friendly and helpful throughout the whole installation. He was thorough and explained everything step by step. I plan on adding more products to my home in the future and will ask for Angel. I would definitely recommend Vivint to friends and family!

I had this alarm company since 2014 when we first moved. We started having issues with the equipment last year 2023. The system kept sending alerts and I called them in November. We spent a whole hour on the phone about how to reset the system and change the battery. So we decided being we started using the ring cameras, we don’t need Vivint anymore. I called at lunch, at this point they want to tell me another story how our equipment is old and it needs to be replaced. And they will give us a big discount and free equipment. They didn’t say that yesterday. So I said I wanted to cancel but she kept trying to sell me packages.

I've had 2 systems installed and the installers were careful, professional and knowledgeable and very courteous. Highly recommend! Vivint App and equipment are easy to use. Customer so far has also been extremely helpful!

Very professional. Cleaned up and made sure that I understood the system before he left. Gave me his card and said that I could call if there were any problems. Much better than ADT. Glad I switched. Equipment is better and they didn't try to sell me anything I didn't need. Recommend them to everyone looking for an alarm system

The disclosures over the phone when I was making my appointment were accurate the service to install. The system was very quick. Service guy was very thorough and explained a lot of things to me so very happy with my choice. And finally the price and the amortization of the equipment was very favorable.

I got quick response to my inquiry. I talked with a rep who answered my questions and explained things very clearly. I set up an appointment for installation the next day and the tech (Sheldon) recommended some things after a thorough walk thru both inside and out of my property. He arrived on time and very pleasant and explained things along the way. He gave us a demonstration of the installed system. All of the paper work was done digitally and easy to follow. The tech would help answer any questions along the way. A great experience!

The staff was very knowledgeable and explained everything that she was doing and the install was very quick! 10/10. I am loving my service so far. The panel is very easy to operate and I love that I can view activities on my phone. I love that I am able to communicate with someone at my door if I need to when I am not home.

Every step of my request for service to the actual installation itself has been handled with professionalism, care and confidentiality. During my inquiry I was pleased to have Angel answer every question expertly which was then followed up with Kyle (my technician/installer) delivering top-notch service and going the extra mile to ensure that I understood all aspects of my installation. I will be recommending Vivint to my family and friends. Thank you.

I have had Vivint for the past 5 years and finally cancelled my account yesterday, which took 6 days to cancel...No joke. Once I finally cancelled, and argued with several different people over the past 6 days...I got disconnected several times, nobody called me back, could never get a live person on the phone, etc., I was told it takes them 30 days to cancel my account. Seriously, I have to pay these scammers another month, but they justify it by saying they prorate my final payment. It depends on which day your fee is deducted. For me, my payment is on the 15th of the month, so they will credit me back 15 days. However, this is not why I cancelled. This is...

Sales rep didn't keep his word. Sales rep said I would get old age sensors and $200 off because my son has Vivint system. Sales rep said he would follow up in few days to insure I didn’t have any questions. The installer was good, fast, and professional. He was at my house the same night I purchased and stayed late getting everything installed. He tested everything then explained how to use console and the app. I was interested in another camera because I cannot see my backdoor.

Great installation, service and explanation of everything. It was easier than expected, system is very simple to use, the camera quality is excellent and knows the difference between people and things that don’t need recording. This is fourth set of cameras in 20 years and by far the best I’ve had. Alarm system is also easy to learn.

Daryl from Vivint was above and beyond with my services. Highly recommend him and the system so far is above excellent. He took care of all issues. Cameras look very nicer, system is flawless and easy to use. I would definitely use the services again without hesitation. Alarm system is very responsive as well.

From my initial consultation through my excellent security install, I have been very impressed with Vivint! The customer service has been top notch and my technician was friendly, knowledgeable and worked quickly and efficiently to install all of my equipment! So far the equipment has been excellent and very user friendly! I feel safe and secure in my home and have a pleasant peace of mind thanks to Vivint!

The experience was great. We ran into some issues as I had older equipment. In the end, I am a very satisfied customer and will recommend Vivint to family and friends for sure. The person who installed everything was very intelligent and helped me the most with my questions I had. He was amazing. Thank you.

Installation was a snap since I was transferring from another system. The worker was polite and efficient. I did not like trying to read documents from my phone and trying to relate to a person on an iPad. Very impersonal. All was difficult to impossible to fully understand what you were signing. Also they spelled my name wrong. All personal interventions were good.

The installer was great. Knew his product and what was the best package for me. He made the install quick and knew what he was doing. Also this is my first security system. He made sure I was familiar with app, how to check cameras and set system. Excellent service.

Franger was amazing! He was our installation guy and he was extremely thorough. He was able to answer every question we had and provided great resources for us. He was also friendly and made us feel confident in our choice for a security system. It was a smooth process from start to finish.

James was so kind!!! I was running a little late for my appointment and he waited without a complaint. When it was time to install my equipment, he took his time and talked me through everything. He walked me through the front door camera and the sensor. He also showed me how to work the alarm from my computer phone. I would definitely recommend him to someone else. My friend referred him to me and I see why she did!

Mr ** was very helpful when it came to product info. He was very respectful and knowledgeable. He is a professional with a conduct of integrity and if he was not so I would not be with Vivint. I appreciate a worker that both knows his stuff, doesn't lie to make me buy stuff (I dislike salesman strategy), and cares to make sure I'm well taken care of after he leaves my property.

It's only been a few days of having the system but it has given me such peace of mind. Very convenient setup and easy to use. Love to come home and feel safe. And when I am away I feel that my pets and belongings are safe. What a wonderful experience!

Seth and Shea caught as we were walking into our house. They were affable, professional and informative. The installation was done the same day by Oz and Hunter. They were expedient and answered all of our questions. Very happy with all services. And we would definitely recommend Vivint to anyone that wants to have a security system for their home.

The two men's that came to my house they were very kind and helpful. They came the time they said they would be at my house. They answered any questions I had. If they made a mess they cleaned it up. I would really recommend Vivint to anyone. Thank you all for your work.

My husband and I have discussed dropping our recent security service. Mohamed was in the neighborhood and spoke to my husband and presented quite a wonderful security system that our current system could not even compete with. He was extremely helpful, very informative and such a delight! We had everything installed within hours! Having that peace of mind that our home is secure with Vivint has surpassed our expectations!!!

Really good service. The sales guy was super professional and Juan the installer went the extra mile for us. I am happy to have Vivint as our security alarm. Juan was detail and verified everything before he installed everything. I was planning to go with another company, but now My family and I are satisfied with our decision.

The representative that come to my home were excellent. They explained everything in detail. They were quick, friendly, real professional. I would give them a real thumbs up. Thank you guys for everything. I had even invited the representative over for some barbecue. If you're ever in town, please feel free to drop by.

Vivint was very professional and explained and answered all questions. Guided me through all steps. Everything was neat and clean. They came within the allotted time frame. I took the survey, good way to make sure it's the right person. Informed me of the 3 day rescission period. He showed me how to alarm the system and add users. He helped me set up the app through my android phone. The overall interaction was great. The agent also left his number on the event I had additional questions.

Getting started with Vivint security system was easy with friendly and knowledgeable customer service. My Tech was friendly, courteous, and professional. He made learning the system easy for me and my husband. I have peace of mind knowing my home is protected 24/7. As someone who never knows where my keys are and with children and all of their bags, having a keypad has made getting in and out of my home a whole lot easier.

The installer was very knowledgeable and helpful with where to put the cameras and screen. He explained how everything worked. The salesman was not pushing us to buy. He explained everything thoroughly. Installation was same say. They helped us fit ours needs and got the job done as fast as possible. I would definitely recommend them.

Every interaction from sales to scheduling to installation was easy and pleasant. Our installer made sure our specific needs were addressed and his work product was very high quality. I love the easiness of the app. I love my Vivint system and I’m so glad I made the choice to go with Vivint!

Donald, the technician, was fast and efficient. He was able to get the job done expediently without rushing the job. He also took time to patiently answer my questions and review the system with us. I would recommend this company to my friends and family. So far, I am satisfied.

He showed up on time he was actually early. He let me know everything about the system so I wouldn’t be confused so he made sure I was familiar with the set up and he told me all the ways I could upgrade my system if I wanted to. So I might upgrade to something else in the future.

Sales Rep and Install Technician were courteous and knowledgeable. Both sales rep and tech answered our many questions. The Tech cleaned up and was patient in explaining how to use the system to us. We are Pleased with the whole process. The price is good and monthly fees are affordable. System seems to be very user friendly.

The Tech was great but my hubby and I are not great with Technology so was quite nervous about it. She walked me through just great but then leaving I apparently did something wrong and the alarm went off. Now I don’t dare touch it! I need more instruction as to what to do when leaving the home. I’m so thankful for people who understand all this stuff. Looking forward to trying this Security system. Thank you.

I was provided excellent service. The technician was on time and installed everything correctly in a timely manner. The technician was mindful of my wants/needs in the home. The sales person sold me unnecessary items so the technician provided me exactly what I wanted for the home. The camera installation and panel install installation look great. Technician was very professional and I highly recommend Vivint.

Jacob was very quick and was very knowledgeable. He finished the job with utmost precision and I would definitely recommend his service for anyone who needs a security system. He was very professional and got the job done very neatly, aesthetically with no mess. He explained how the system worked on my phone and on the wall mount. He even made sure it was at a convenient location as well as a convenient height so it was easily accessible.

From the moment I called for a quote for a new home security system I knew Vivint was the company for me. The representative was friendly, knowledgeable and efficient. My technician was friendly and completed the install in a timely manner. She explained the features of the new system and made sure I was able to implement them before she left.

Great sales team! Friendly, knowledgeable, outgoing guys. Explained everything. We like that the smoke and carbon monoxide detection will contact fire department. Doorbell camera has a very wide view. Camera spotlight chases the intruders outside. Installation was quick. Installer was friendly and efficient. Overall great price. I recommend this system over the other security systems. It is less expensive and offers more.

Alex was very patient and understanding and took the extra time to answer all my questions. Even though he had to keep stopping when other contractors arrived to give me estimates on other work I was having done. I would definitely recommend Alex to any friends looking to install a security system

Our price will be $62 just for monthly monitoring and one camera. That price seems too high. Also, when setting up our system the one camera isn’t working. We need a technician to call us and we were told they would but no one has called yet. Please have someone call us as soon as possible.

Tech did a great job of explaining the system, installed the system then cleaned up like he had never been here. Very professional and polite. Very pleased with his service. Educated us as to how the system works, then watched us walk through the system to make sure we understood the process

My entire experience was phenomenal from the Sales Rep to the installer. Both exemplified excellent customer service skills from beginning to end. The person who said ls me Vivint was extremely knowledgeable about the products and services of Vivint. He also shot me a reminder text a few days before installation. I definitely would recommend Vivint to others. Great job!!

I won't say our install was the most perfect because it did take some wrangling, BUT I felt so taken cared of, everyone we talked to or had on our home were kind, well informed and literally went above and beyond to make sure we got exactly what we wanted and installed professionally. Our peace of mind is so much better now that we found Vivint and got the security system we were looking for. We were previously with another company and had defective equipment, didn't get the service or equipment promised. Night and Day between the two companies. I will be recommending Vivint to any of my friends who are not getting exactly what they want for their security needs.

Today I got my alarm installed. Good experience. The guys were real professional and were pretty fast and installing. I give them a 10 rating. They’re pretty good. I would recommend these guys for future jobs and would like to have Michael if I ever have problems troubleshooting for him to be the guy to fix my system.

My Vivint Technician was pleasant to work with. I had their security system installed. Codey did a great job installing all equipment in my new home. He was on time & ready to get started. He answered all questions, showed me how to work equipment, finished early and cleaned up after himself. Thank you Codey for

Had no issues at all. Great sales person and technician. Leo was very quick with the sell and Chris was very fast with all the work he did. Can definitely see myself recommending to friends and family. The cameras work very good and everything was tested perfectly. Very good quality. Happy with my service.

The tech was knowledgeable and professional. He worked quietly for several hours and took me through the process of what I might want and where. At the end, we walked through the entire system together. Nice to know there is still this level of professionalism. So far, I’m very happy with the system.

Our installer, Kayla, was so good! She was friendly, positive and so knowledgeable. She worked without disturbing our life and then made sure everything about the security system was explained. She emphasized calling with any questions about the system. She's definitely an asset to your company. I'm really looking forward to using our new security system.

I am very satisfied with the product and everyone was very courteous by phone. However, my husband was the primary account holder and moved out of the home pending divorce. He called to relinquish the account to me. The rep would not speak to me though we were present together for the call. She indicated a need for a call back which was never received.

I had a pleasant experience with the technician who installed my system. The work was done well, efficiently and he took the time explain everything. I love the system and my family is now safe and secure in our home. I will be recommending Vivint to all my friend and family.

My technician was amazing. He called before he got there and explained everything that he was going to do before he did it. He identified a few things that I overlooked with the sales rep and corrected them. After everything was installed he showed me how to use the system and mobile app. I would definitely recommend Vivint to my friends.

Jason was great. He was so patient with me since I am technology challenged. I don't have the latest anything but he forged through until he got me all setup. Even though my phone kept failing, he didn't talk about me (LOL). I felt bad but not beat down. He made the experience bearable. I really appreciate that.

My sales person Ariel was convincing, knowledgeable and personable. I was not in the market and I bought a system. The install was quick and the guys explained everything. It was a really good experience. I would recommend to friends. I also like the upgrade from my ADT system. I recommend the system.

The tech was very nice and professional. He got everything done in a good amount of time and answered all questions..I would recommend to anyone of my friends. This is my first experience with home security and so far everything has been good.. Thank you for your service. Thank you.

Thomas was a great installation man. Very nice and fast worker. Very satisfied, my doorbell camera is very clear, my hub is touchscreen and easy to use. I can access my doorbell videos on my home monitoring hub and on the app. All my wiring to the system are hidden. I would definitely recommend this company to friends and family.

The tech that installed my security system was very professional and very quick! Very helpful with all the information that I didn’t understand, definitely way better experience than I thought I would have, would recommend tech!

I had a very pleasant experience with the Vivint service from the beginning to the end. Everything was communicated well. Mike my technician installer did a great job with the installation given the age of my home. The location of my cameras are perfect and my family feel safe with the system update we now have.

The technician was very polite and knowledgeable. The process was a lot easier and faster than expected. He guided me throughout the entire process, step by step, including uploading the Vivint application. He also helped set up my wife's application. In addition, he had numerous options and guidance in the placement of the equipment that was installed. Overall, my experience with vivint was a five star. The technician's communication and knowledge was exceptional.

It was a pleasure meeting the two door to door salesmen. My daughter was angry because she thought I was taken advantage of. Drew who put in the system was very knowledgeable. He explained the problem the workings of each piece of equipment. He made it easy for me to un.

Tech was super helpful and knowledgeable. He did a fantastic job. Very friendly. The equipment is brand new and very nice. The tech explained everything thoroughly and thoughtfully. Thank you very much. Very nice job! Everything is easy to use. I can’t wait to use when I’m at work so I can check on my dog Otis.

Joe answered all my questions and was very knowledgeable. He got my system installed soon after my consultation which also went very smoothly! Keith was my installation tech and did a great job, making sure I was aware of his progress the whole time. The app and main panel are very easy to use. I would highly recommend Vivint!

Felix was extremely friendly, clean and professional. Felix arrived in a timely manner between scheduled appointment time and also installed equipment very swiftly! The set up of the monitor was placed in a great spot and wires are not visible! Thank you so much for coming out and installing my security system!

Everyone who i spoke to in regards to getting a security system in my home was knowledgeable and so nice! The technician who came to my home was friendly and very informative! He showed me how to work everything and explained it all to me. I’m super excited to feel secure in my time now!

Tank was a very good service tech! I didn’t get many items but he did sure everything was installed correctly and took his time showing me how to set up my app. I will be upgrading soon and I definitely want him to do the upgrade! Thanks again for the great service!

In all honesty, all of these security companies have issues with tech support and software. This is why I canceled my account with ADT and chose Vivint. However, after two days of no adequate tech support to help me activate the Vivint app, I realized that I had made a wrong choice. Their pricing is very high, as well. There are also a few bait and switch issues with their generous buy out offer. If you go with Vivint, you will be on a 5 year contract if you finance the equipment. Even though the APR is 0%, the other miscellaneous charges will make up for that. The installation Tech was very efficient and courteous but everything else was a bad experience.

I am not happy with the pricing and financial details for equipment and services I am being billed. Received conflicting numbers and no schedule of equipment and services. Called support and was transferred twice. I still don't have answers for boxes checked security package and equipment. This is not good service.

Today I had the chance to work with Cameron **. Very patient and knowledgeable. Answered every question I had. Did not try and rush me into signing any paperwork. Took the time to make a call to customer service so that I was aware of what equipment I was getting, how much it cost and how long I would be paying. There were no hidden fees. Made sure equipment was installed for the best view as well as protection for my kids and I. With this being a new home installing looked perfect and wires were hidden. Installment in my new home looks amazing. Thanks Cameron.

Jeff was the tech that installed our system and he was super helpful and respectful during the whole installation process. He was very informative during the entire process from preparation and completion of system. He explained every part of the system very well and showed all parts operating. Would definitely recommend to others for installation!!

I am very pleased with my new purchase today. My technician was very professional, thorough, and explained steps in detail. The peace of mind with my new system and my old one is great hands down. Very impressed! I would recommend the same package to any new homeowner. Thank you for the amazing system.

Vivint representatives were very professional and very knowledgeable about their service and equipment. James who installed my system was very experienced installer who picked up some tricks of the trade that will help extend the life of my security system. I would highly recommend Vivint to anyone who is interested in security systems.

The technician did an excellent job. Once he arrived on the site, he was very knowledgeable and professional. The equipment is much more advanced than the equipment we had from our previous provider. Once the equipment was installed, he was very detailed with us in the usage of the system.

Sean was absolutely amazing. He took every step to ensure I was pleased with placement. He was very thorough and super clean and professional I was truly impressed with his work ethic and character. If possible I would like to speak to a manager to ensure he gets recognized for this amazing experience.

I can only speak to the sales and installation aspect of the contact. It would be foolish for me to comment on anything else one day after signing up for the service. The sales experience was extremely pleasant and it was clear the salesman knew his subject. The installer was amazing. He’s a definite keeper. You need to promote him and give him a raise before you lose him.

Took longer than expected and seemed like maybe technician was unsure of what his tasks were. Almost as if he were new and didn’t know what he was doing. Otherwise experience was well. Installment was complete. Maybe have to next time explain that WiFi is needed for update and installment as I had Vivint installed prior to internet.

Really wonderful service. Would highly recommend to friends and family. Your installers were polite and very knowledgeable. Were early and were very clear on my options and also communicated how additional options could be added in the future. I really like that I don’t have to sign a long term lease and your monthly fees are less than ADT.

My Vivint tech Miguel ** was excellent, he helped understand my system better and really took the time to do so. Also, he took the time to make sure I had everything needed for my upgraded system such as firmware update, new window sensors, let me know my front door lock was no longer working properly.

Wesley was respectful, knowledgeable, and patient. He took the time to answers all my questions. He was thorough with the instructions. He walked me through everything and showed me where to go if I needed further instructions later. I would recommend him to my relatives and friends. He came within the scheduled timeframe and called when he was on his way. I also received a text this morning about his expected arrival.

All I can say is WOW. The level of professionalism, excellent service and abundance of knowledge in the products. I wanted to buy 2 systems before he left. Thank you Mike for being so incredible. I am happy. I would not go with any other company. I am Vivint for life.

Smoothly and easily done - excellent could not have been better. Friendly, pleasant, knowledgeable installer. Assisted with a front door hardware swap-out to allow installation of the power door lock. Thanks for your efforts. So far easy - except for some issues with adding my wife as an administrator. Solved this with some effort.

Kyle was incredibly awesome. He made sure that I understood everything that was to be understood. And he gave me plenty of options on the different things that the company has to offer. Kyle definitely explained everything in great much detail. Even explaining how he uses the system at his own home.

Kyle was so knowledgeable and patient in teaching how to use the system. I will be recommending Vivint to my sphere and new people that I meet, everyone should have home security to protect their home, family and valuables, it definitely gives you peace of mind when you go to bed at night. It’s a great service to have at a reasonable price for what they offer. I purchased a package with two cameras, five windows and two doors. Living alone, I now feel safer than ever when I retire to bed every night and when I leave the house during the day I’m worry free knowing that my house is protected.

The technician came in and was done in less than an hour. The salesman was very thorough with all the packages available and their features and pricing. The technician came in and was done in less than an hour. The salesman was very thorough with all the packages available and their features and pricing.

Our technician, Kyle, was very professional and helpful! He was very patient with our technology challenges. I had read previous reviews on this system, Kyle’s customer service was spot on! We feel we are well covered not only while traveling but while at home as well! Thank you again Kyle for getting us set up!

Today at my appointment for installation both gentlemen Hector and Joe were great. They both were very friendly and detailed in giving me the information. It was a pleasure doing business with both of them. Would recommend them going forward to my friends. Both Hector and Joe answered my questions and showed me how the system works. They also gave me options in adding more features.

Very professional from the time they rang doorbell. John and Adam were very informative and could answer all difficult questions. Tech crew were fast and friendly. Overall our experience with Vivint was excellent and services offered were beneficial for our individual need. Would recommend Vivint to everyone. Thank you John!

Ryan was very knowledgeable and took the time to go over all of my questions regarding my new service! The use of the app is so convenient, and being able to make various modifications such as arming my system when the door locks is an awesome added feature.

Adrian was awesome technician, overly respectful which is not a bad thing at all. He was efficient on his job and knew what he was doing. He showed an expensive amount of knowledge in the equipment. Get this man a raise. The equipment was as advertised and seems to be working really well. I am one happy camper.

Evan was super friendly and extremely knowledgeable about home security and the technology. The install was way faster than the estimated 3-4hrs I was expecting and Mr. ** made absolutely sure I understood how to use everything. I will definitely be recommending Vivint to my friends and family that are looking to add or up their home security.

I am extremely happy with the installation service provided by Vivint today. Brad the technician texted me before his arrival then was on time which I sincerely appreciated. He was knowledgeable about the product respectful to me & my home and very professional. He did an amazing job installing and explaining how to use the technology. I have no complaints with the installation. I was given 60 days to evaluate the overall product & service which is nice.

Wonderful, polite and professional sales representative and technician. Would definitely recommend to family and friends. With having 6 kids, ranging from 3-12 years of age. With them opening and closing the door more than they need, I feel safe and protected now in my own home. With the alarm system set up to know when and what door is being opened.

My installer arrived within the window provided to me by Vivint. The installer was very well-versed in the products and installation process. He did a very good job in installing the product. There were challenges in a couple areas keeping wires hidden, but he did an amazing job with that. The only real problem I had was I had ordered the Garage Door Hub. My installer told me it was not compatible with my garage door opener. So it was not installed on my system. However, after further research, I have found the Garage Door Hub is compatible with my current garage door opener. If I want to add it now Vivint will charge me for installation and activation. This is for something that is not my fault. Without this mistake, I would have rated them 5 stars.

I had Vivint at another property. I love the quality of services provided. Made my decision easier to switch providers. Javi is a great salesperson who went above and beyond to ensure I was a satisfied customer. He really represents Vivint in a positive manner and upholds the company’s policy when communicating with consumers. Thank you for being diligent in making sure my family home is a safe place.

I love my new system! I haven’t had it very long yet, but the technician was friendly and informative, and made sure I understood my home security panel, garage door opener, and door bell camera. The ring bell camera is 4K, very clear, and picks up sound excellently! I can’t wait to get the smart thermostat, and door locks, and more cameras! They offer fair financing packages for those whose credit doesn’t quality. I definitely recommend Vivint smart home security to anyone!

The installation and walk thru for new alarm system went well. The installers called ahead, arrived on time and installed the equipment. They went over additional paperwork and made sure I knew how to use the equipment. They were respectful of my property, cleaned up after themselves and closed up installation holes. The installers were very nice and patient with me.

I would recommend this alarm system. Sales rep and technician were friendly and helpful. Alarm system works great and it’s easy to use. I like that I can access everything on one app, I control front door lock, garage door, a/c and it can connect to Alexa. I feel much safer with the Vivint alarm system.

The gentleman I had was very friendly, on time, very professional, explained everything very well, and the installation was installed very nice. He communicated throughout the whole to make sure I understood what he was doing. I'm very pleased with his service that he provided. I was referred by a friend and I’m so glad I choose Vivint.

Thanks to the amazing technicians who came out today. They was working as team getting the job done. I love that! Rob was very helpful as well. Thank to y'all I have my system up & running. Good job guys!! May God bless you guys to do plenty more smoothly job as y'all did today.

Love the services provided and the peace of mind it give me and my family. Made everything easy and tech was great and informative was very insightful and explained everything very well in a way I could easily understand. Would surely recommend to anyone in the market for a security system because these guys are great.

I am happy with the service. The technician was ethical and has explained me about everything of the system. I'll recommend Vivint to friends and families who want security systems. I hope I'll give the same kind of feedback once I use the product for an extended period of time.

Very professional agent. Explained everything so I could understand each setting. Wrote down each setting and put the keyword for a reply. Will be sure to use the link and will have to practice. He showed me which boxes to keep and which boxes to send back to the other company.

Jorge the technician was extremely helpful in establishing the full range of options our home's layout could take advantage of. Installed, verified, and trained us on how to use every feature on the panel and the app. And offered assistance at any time we had any questions moving forward. We plan on future coordination as new portions or needs arise.

I have heard nothing but good things about Vivint from multiple people before I decided to talk to someone and proceed with their services. The tech that came out Joseph was very professional and friendly and explained everything to me. Gave me more than enough information of other stuff Vivint has to offer as well without being pushy. I have already recommended two friends to go with Vivint for home security and they plan to do so.

Nice and pleasant interaction with the salespeople as well as the installer. They were very knowledgeable with the product and answered every question. The price is very reasonable and I will definitely recommend this company to all my friends and family. Hoping to be with Vivint for a long time. Thank you for your great customer support.

Terran was amazing at not pressuring me into purchase. Spoke to me as a person and not just someone he was trying to sell a product to. Answered all my questions confidently which lead to my purchase. My equipment was installed the very next day by Aaron who was friendly and patient when showing me how everything worked. He cleaned up any shavings from wall and door installs, even went beyond when my garage opener didn’t want to cooperate and got it to work. I am completely happy that I finally went with Vivint instead of giving the other company I had worked with more chances to disappoint.

Dustin came on time and was very efficient. He explained everything to me in a way that was easy to understand and follow. He was very friendly and knowledgeable. All of the equipment was placed in a non intrusive area and he was very neat and cleaned up after himself.

Ordering the system was a breeze over the phone. The representative answering all of my questions and prepared a package for my wants and needs. The technician that installed my system was very knowledgeable and was able to do everything that I asked. I highly recommend Vivint to anyone looking for security services!

This company has one of the greatest services. Customer service was great straightforward and fast. Installation was great straightforward and fast. The guy that came out to install our services was very kind, sweet understandable when he was explaining things and I would love to continue to do service. I will refer you to other people.

Great service, no mess, cameras were installed in the right area, very professional, would definitely refer out to family and friends here at work and in the neighborhood. Good quality of products. Something we as a family can understand easy. Placed at a good location inside the house, not too close to the main door which was a must.

I had a good experience the salesman Andrew. Provided all the details in detail answered every question that I had. Was very nice and the person who installed all of the equipment was super fast. Very nice. Explained everything to me and taught me how to use all of my access.

From first contact with Josh (thank you for such a perfect experience), who did a great job assisting us with what we need it (according to our home) and after that with scheduling the installation, the videos, making sure everything was good and sharp. Tech Chris was amazing too, he explained everything until we got it, made sure we got the best on the locks and making sure all worked good. Love the team that give us peace of mind! Thank you, our security is in great hands! Thank you Vivint!!!

Vivint was able to get me exactly what I needed. And have it installed the next day! The installation was quick and painless and our tech was awesome! He made some very nice suggestions on where to put our cameras and sensors. He was thorough in teaching us how the system worked as well. He also didn't leave a mess and cleaned up after himself. I feel much safer with this new security system in place.

We love our Vivint system as it gives us security when we are home and when we are away. At any time we can see what’s going on around our house and if someone comes to the door or any camera we can talk to them. And they work well, they don’t lose connection and get all wonky. We have been a Vivint customer for 4 years now with multiple locations and love the system!

I had a very positive experience. Steve was very friendly and kept me informed of when he would arrive. Steve was helpful, efficient and informative. He was easy to work with. I am hopeful that having Vivint will make me feel more secure in my new residence. The price is manageable and the products appear easy to use. I feel comfortable that if any issues come up, Vivint will assist me in fixing the problem.

The sales call and install were amazing. I really appreciate my installation tech as he worked through the challenges in my old 1947 home with a positive attitude! I woulda given up!! Major kudos to him!! My sales person was equally helpful. Excited about my new system.

The installation process was seamless. Everything was very transparent & organized. Our technician was helpful, knowledgeable, did things the right way. I would definitely recommend this company to anyone considering the experience I had with others such as Xfinity which were not great. The products are so much better. Installation was done well without making unnecessary holes in to the property which is important as a renter. Thank you to Ryan!

Hello. Hello. Good afternoon. Wanted to take the time to let you all know that the technician that you sent out to my house was very professional, very friendly and was good at what he do as a customer. Really appreciate when someone comes out and knows what he’s doing and how to do it and does it fast and well it was a delight having your technician come work out the problem, solve it and fix it. Thank you. Have a good day from the ** family.

Absolutely the worst company I have ever dealt with. My system is constantly down and useless. Try and seek help with Vivint customer service and good luck. They blamed the issues on my wifi but my wifi signal was checked and very strong. When I asked for a tech to come out "that's impossible." Yes I had to become the tech. We had a situation across the street and the police wanted to view my camera's video, sorry officer my system is down again.. Their response was, "Oh you have Vivint, we understand they are not reliable systems." Even the police know they are worthless.

Brody was such a great help with activating my service. His help allowed me to maneuver within the system while on the phone, setting my system up ASAP! Avoiding having tech come out to set up my system. I would hope that he gets the best bonus when it’s time for employee review. :)

Both sales person and installation specialists were excellent at communicating via text messages and were fully available throughout the whole process. The experience as a whole was fantastic and has given us a sense of greater peace and security when home and away.

I was very impressed with the quality of service Zachary ** provided us throughout the installation process. He was both friendly and knowledge. I felt like we were in good hands. I love having Vivint in and around our home. The cameras are excellent and appreciate the convenience of having access to the system on our own personal devices. I would definitely recommend to others!

Everyone was professional and polite. I was fortunate enough to meet the sales rep, sign up, and get installed SAME DAY!! What an experience!! I love my upgrades (better quality videos, touch screen, motion spotlight). Much better than what I had with the previous company. The installation team was at my home for not quite an hour each with their own task. Everyone was helpful and knowledgeable.

The first person was not knowledgeable at all and gave false information. The next two people I encountered were RUDE and spoke to me as if I were slow and stupid until my son took the phone and went off. THE TECH RJ who ultimately came to my house saved this sale. RJ was knowledgeable, polite and professional.

Bobby was great to work with. He had great communication the entire time. He was very knowledgeable about everything. I would refer to anyone and will definitely recommend this company to anyone. Bobby arrived on time and called upon arrival well. Most of my family have Vivint and is very satisfied with them.

Our Vivint install today was quick, efficient, and a lot of fun. Josh was very helpful, he knew the answer to every question we had, and he made us feel very confident in our knowledge of the system. I will definitely recommend this company and Josh especially to every new person and old friend I meet.

Excellent services, very professional and kind. Quick installation, I am very satisfied, and I hope the service is as good as promised, besides very technological and modern cameras, the central screen and the doorbell.

My technician, Alvin, was professional and personable. He kindly took the time to explain the different features of my current system. He also explained my options for additions to my system in the future. He was able to troubleshoot my smart hub connectivity issues, getting my home security system up and running quickly.