Vivint Reviews

First and foremost, I was incredibly impressed with the speed of service—I placed my order on Monday, and the installation was completed by Wednesday. You really can’t beat that! My technician, Howard, was punctual, highly knowledgeable, and very detail-oriented. He went above and beyond by making thoughtful adjustments that not only made his work more efficient but also improved the overall look of the camera setup—he hid wires, replaced old wiring, and made everything look clean and professional. This is the third home where I’ve had Vivint installed, and I continue to be impressed. Each time, their products, technicians, and overall process just keep getting better.

Great service providers and technicians! They were super quick and installed the same day that we signed up for the service. The salesman was not pushy and was super helpful. The technician ensured to walk us through each step.

My service provider was extremely helpful, positive, supportive, patient. He took his time to install and explain everything thoroughly. He said his English was little to no good but it was well enough for me.

Art was super friendly and helped explain a lot with pricing and extra add ons if I wanted something more. And this system is one of my favorites, super easy to use. Had it a few years ago and so glad to have it back now!

The installation went great. Granger and Andreas was very nice and extremely professional. They showed me everything about my system. The installation was not too long. I loved the entire experience from start to finish.

Good equipment. Polite and professional installation. The entire process was much easier than I expected and the final product was a clean install that was done in a pretty timely manner. I have no complaints.

My new security system was installed today and I'm very pleased with my purchase, the customer service team, the sales rep, and especially the tech, John, who did a fantastic job with the install, as well as teaching me how to work the system. Great job!

Five star installation. Sam was excellent. If the service is as good as the tech I’m in for an excellent experience…. Sam took the time to make sure everything worked correctly and was installed properly. He even took down my old ADT crap and patched the holes. Once everything was connected he even took the time to walk me through the system thoroughly. Looking forward to many years with Vivint…

The salesman, Steve, was very knowledgeable and nasally of my question. He was able to demonstrate the coverage and samples. The installer, Isaac, was clean and efficient in his service. He gave examples of the best locations for the products and the different means to place items.

I really love the co. Coner was my rep and I really love him. He went way out of his way for me. I'm glad I got to meet him. If you can get him I really recommend him. And if I didn't know something he found out for me. Thank you Coner 😊

Everything was done properly, explained throughout and professionally installed. Will refer to anyone looking for security, technician was courteous, knowledgeable and well informed and did a wonderful job on the installation.

John was an excellent representative to work with! He paid attention to details and listened very well when it came to the price margin that I wanted to stay within being a first time homebuyer! Installation was faster than expected as well!

Excellent service, he was very helpful. Great performance and personality. Make sure I understand the equipment. How to use the equipment. I’m very grateful for the young man. He makes sure everything works correctly. Blessings.

Working with Vivint has been easy. The technician was efficient and extremely knowledgeable. I was previously with a competing company, but never again. Vivint has been amazing. Highly recommend for anyone thinking about making the jump!

Both the salesman Steven and the installation tech (sorry forgot his name) were very nice and helpful. They answered all our questions and explained everything well. I like the quality of the videos as well.

I had a great experience from start to finish. Didn’t feel pressured into anything and the professional installation was professional. The installer was knowledgeable and able to show me how to work everything. Need to end it was a good experience.

The equipment is good. I personally feel the salesperson’s installers are pushing quantity over quality. My installation ran until 12:15 am. Tore up a piece of my previous equipment without telling me and just threw it in the trash. Never received the keys to my automated deadbolt on my front door. Installer was in a rush to leave because it was so late, when they were the ones who pushed to do the late install. Salesperson lied about equipment added on plan price, installer said it was never added so pricing given was more for less equipment. Just not a very professional business model.

Conrad was super helpful! I was even a little behind in my scheduled appointment time frame and Conrad was only positive and supportive. I actually didn’t have internet set up at that very moment, so he left his business card and I was able to call him later that day when the internet was set up and he walked me through the final steps. Couldn’t be happier. Definitely recommend. Thanks again!

Very unhappy. The front door is mounted way too high. The back camera is mounted where a 2x4 fills most of the screen. The tech didn't let anyone know how to work the smart hub. I was at work but he didn't tell my roommate anything. The person who sold me the system told me that the buy out paperwork was correct but the company rejected it because it wasn't correct so now I have no idea what to do. I don't know how to use the system at all and don't know what paperwork I need to send them to buyout my ADT contract. I hope this isn't the kind of consumer service I will receive in the future. Right now I wouldn't recommend this company, I may change my review if someone comes and takes care of these issues.

The whole process was very quick and smooth from talking to the sales rep on Monday to the installation being done on Tuesday. The installation technician was very friendly, informative and professional. System is up and running!

DJ did an outstanding job. Very professional and friendly. Takes his job seriously and make you feel good about the purchase. I strongly recommend him for any new installation or upgrades. This is the second home he set up for me and nothing other than a great experience.

I had a great experience with my Vivint service. They were incredibly knowledgeable, friendly, and patient throughout the entire setup process. They got my full security system up and running smoothly, including all the cameras, and made sure everything was working perfectly before they left. They took the time to explain each feature and answered all my questions without rushing. It’s clear they take pride in their work and cares about customer satisfaction. Highly recommend!

The salesperson came to the home and clearly explained the product and what it can do for us, while explaining the steps, they were executing the steps then as he explained them. Such an easy process. Loving it.

Our installer, Jorge, did an excellent job. His work is clean and he took the time to discuss the features of the system and how to use it. He was very patient and professional. I am very impressed with how my system looks and operates.

Awesome sales and service. All done last night in 4 hours. We had been talking about getting new locks and last night a sales person showed up from an install across the street. Was a great experience all the way to the end.

I had a great experience with Vivint. From sales to the technician. They were friendly polite and helped with the needs I wanted. They did not try and pressure me in getting unnecessary things. I would recommend to my friends and family.

Technician was efficient and professional. Answered every question I could think of, and provided information about each item that was installed before leaving. I have a few family and friends who I could refer this to. Thank you!

Tyrel, our sales rep, and Austin, our installer, did a great job! They took the time to thoroughly explain everything to us and we can’t wait to start using everything! I feel so much more secure knowing all of these new features are in place to keep our family safe.

The experience with our salesman Alex was great. He was very determined and made sure we understood everything. The tech was very professional and knowledgeable with installing and teaching. He ensure we was please with everything. The smart garage open was not compatible but, he called other tech and keep trying. It would not go through but his patience and determination was just amazing. Thanks Vivint for having caring and professional young men with your company.

These guys did an amazing job even though our dogs kept barking at them the whole time. They were very professional and polite. They cleaned up after themselves and went above and beyond explaining everything to us about the system.

We had a great experience with Vivint! From start to finish, their customer service was outstanding—very professional and courteous. The technician who came out was knowledgeable, efficient, and took the time to answer all of our questions thoroughly. It was clear he knew his job well and cared about making sure we were comfortable with the system. Highly recommend Vivint for anyone looking for a reliable and professional home security solution.

Pleasant and professional experience. Our Sales Representative and our Service Technician explained the intricate details of the deterrence system that we purchased and they answered all of our questions.

Absolutely tanked our internet availability for all other functions. Cool concept. Poor execution. Salesmen were pushy. But we agreed to try it. Not pleased. Want it out of my house. As soon as possible.

The staff was simply amazing. The technician was quick, very friendly. Everyone I’ve become in contact with has been very friendly and very easy to talk to and easy to work with. Definitely good quality for a good price. I highly recommend them.

Just got my services today. Install was pretty fast and professional. I feel more at ease with cameras installed at my home. They walked us through everything and was very informative. I love the services so far.

Our install was performed by Diego **. He was very kind and respectful. After a short check in he started installing our Vivint system. He was clean and efficient, and installed the entirety of our system without any us having to get involved, aside from asking us a couple of essential questions. After everything was installed he showed us how to access and control our system and made sure everything was functioning before he left. He gave us his card if we had any questions afterward. Overall 10/10 experience.

I’m absolutely thrilled with my Vivint security system. The system is clear, audio is great, and user friendly. The technician was very helpful (with my many questions). I would recommend Vivint to anyone.

The technicians that made installation were very knowledgeable and provided excellent customer service. They answered all my questions and made sure I understood settings and how the services installed work. Loved that they were very clean with the installation, picked after themselves. I would definitely recommend Vivint services.

My experiences with the representatives Braxton and Zack who signed me up for the services was very informative, polite and painless lol. The pricing was perfect as well as the suggestions on which services would benefit my family were spot on. The technician Carson who completed the install was very prompt and courteous and explained everything perfectly! 10/10. Will definitely recommend.

I had nothing less than an incredible experience with the Vivint team. They worked to accommodate my schedule and were so knowledgeable and helpful throughout the entire process of setting up the security system. They also made sure to only sell what would work best for me and I never once felt pressured to buy anything that I didn’t need.

The sales representative was extremely respectful and easy to work with. The technicians that installed everything were so polite and efficient- which wasn’t easy because my 3-yr-old followed them around asking a million questions. The technicians were also very thorough in showing me how to use the app and the system, and made sure I had a representative's number if I had questions after they left.

Quick professional service, answered all my questions. Sales process wasn't pushy but was informative and helpful. The install was very clean, didn't leave a mess. They showed us how to use the system and the app. Very helpful.

Professional support. Good coverage. They had all the necessary devices to cover every home security and automation need. I just got it installed and so far I like it. Good integration with other existing automation like Google Nest and myQ. Installer was very knowledgeable and courteous.

Relentless, persistent Sales person-Matt A. Arrived at 7:10 PM and although I asked him to leave several times, he persisted being friendly, acting like a younger brother, asking caring on about family AND wouldn't leave even after I said I was serious. Was not forthcoming about credit check??? Loan application??? I was never made aware of applying for a loan - said my SS # was for Vivint purposes. He was here until after midnight. His tech came around that time and left at 1:30 AM.

My Vivint experience couldn't have been better. To begin, William, was an excellent salesman. I mean, this dude really knew about everything they offered, inside and out... Wonderful job. And my technician, on the install, Molly, was almost as good as William. She didn't take long, and was very friendly... Keep up the good work.

Great install and the technician did an excellent job. He explained everything perfectly and made great suggestions. He also ensured I could operate the system before he left. This was a referral by my brother and I am happy to be in the Vivint family.

Was not familiar with this product, but purchased a home with this system. Was able to easily transfer ownership of account and register and set up via text and phone call. Seems to be very user-friendly and representatives very knowledgeable and helpful.

The whole process was extremely easy and straightforward. The rep that came to explain the product and services was amazing. The gentleman that came to set things up was also pretty great and worked till it was all set up. Great experience.

Vivint security system has been good so far! The sell rep was wondering talking to my wife and I about the system and was very informative about everything! The installation guy was wonderful as well! He was also very informative about the system and was great at showing my wife and I how the system operates.

I felt pressured in to this purchase. I told Lincoln twice I really wasn't interested. Then the installed, showed up about 9 pm knowing I have two babies in the house. Then she was going to stick something on my wall without telling me what it was. Then she drilled holes in my doors leaving a mess. My 11 month old granddaughter found staples that were left.. Luckily I taught her before she put it in her mouth.

Installation was fairly quick. Installer was friendly. I think the equipment inside the garage should be able to be mounted if not accessible to an outlet. Mine was not. It was only accessible to an extension cord.

Our sales guy Joel was great. Explained everything in detail and left no questions unanswered. Brandon our installer was efficient and professional. Took great care in his work. Very pleased with my Vivint experience.

I'll keep it quick. Within 3 months their equipment stopped working. When we called and asked if they could please send someone out they told us it would be a $200 service call. The initial charge was $2400 which somehow has turned into $5000. We canceled the service feeling they should have sent someone out for free considering the time frame. Their business is to sell you overpriced crappy equipment that falls, then Citizen Bank gets to finish you off by overcharging. We're finally trying to get this in court. This company is a fraud. I typically don't do reviews like this but I'm hoping to save anyone else from this aggravation.

Dariyan was very polite and was extremely knowledgeable about each feature/product Vivint had to offer. He was very good to explain everything yet he didn't push a product or pressure me to purchase anything. The product sold itself!

I was super impressed with the quality of service that was provided at my home. They were super respectful and really good at communicating everything that was going on. I would recommend this service/company to anyone.

Alyssa (saleswoman) was very nice and knowledgeable about offers and showed videos of the product beforehand. Out technician came within less than 30 minutes and he was patient and kind, knowledgeable as well. My grandfather was skeptical at first with replacing the doorbell but he explained what he was going to do thoroughly and didn’t leave until everything was good to go.

The salesman Mr. ** was very knowledgeable and answered all my questions and provide me with prices ahead of any contracts. My installer was Reina. Reina was very fast, knowledgeable and provide me with information about the installation. She asked questions about each camera location. Treated my house with respect and left everything organized and clean.

Very pleased with Vivint security system. We went from ADT to Vivint and it seems to be an upgrade in protection. The system has spot lights with outdoor cameras & deterrents to suspicious behavior or break ins. The indoor hub isn’t complicated & the screen is larger. The app is easy to use & very convenient. You can make any changes to thermostat, lights, viewing cameras, etc. Everyone I’ve dealt with were professional, personable & knowledgeable. Everything was done in a timely manner & the transition was simple. As far as ADT, I haven’t gotten a phone or any response from them since the system was taken out. It really makes you question how secure you really were. Security is my main concern & I feel safer since changing to Vivint.

I am extremely satisfied with the service that I received! The plan is affordable and customized to fit my budget! Miles was very professional and made me feel like family, instead of a customer! The installation was a quick and easy. Joseph was very professional and informative! I WILL, recommend this company to my friends and family.

Andrew was a phenomenal tech. He knew his equipment, he did a great job explaining things to me and was so quick. The biggest reason for the 5 stars is how kind and patient he was. I have a special needs kiddos who was so excited and curious. He was so kind and patient with her. Letting her help and never once seem annoyed or bothered. He was amazing.

Kind service. Lots of options to choose from. Loved that I could pick in choose my custom package. Great communication and knowledge by the representatives. Dylan and install technician were very helpful and presented options that were relatable to our needs. Easy to understand instructions. In fact, I slept better l ast night knowing the house was more secure for my family.

I couldn’t be happier with my Vivint Home Security system! From the initial consultation to the professional installation, everything was smooth and stress-free. The smart home integration is seamless, and I love being able to monitor everything from my phone — whether I’m home or away. The doorbell camera and outdoor surveillance give me a clear view day and night, and the two-way talk feature is a game-changer. Most importantly, I feel safer knowing my family and property are protected. Highly recommend Vivint to anyone looking for top-tier security and peace of mind!

Just had a whole house alarm, cameras with flood lights and smoke/fire detector installed. The tech was very professional advising me of all capabilities for every piece of equipment. The install took more than five hours so don't be in a hurry. The picture from the cameras and doorbell camera are great. The app is easy to use if you have had other alarm services before. So far so good!

The cost of the product is at a higher price point. You must spend around a thousand dollars or more to have a decent system at your house. The main issue is that their components are not compatible with any other type of security system. I also have the app and have many times tried to click on the camera, and it takes more than 30 seconds to load the camera, or sometimes it does not even load. The system is highly overrated, and I would not recommend purchasing this product. You will be extremely disappointed.

Nice service. The tech was patient and understanding of all the new and old equipment. Good customer service. Manager calm and experience In his Sale. Focus in all aspects of Vivint. Help me understand that service can reconnect with a 50 dollar for 6 months was nice. The reconnect was fast and reliable. Tech update the panel perfectly. Recommended at all time. Thank you for helping.

I just got the Vivint system installed a few days ago and so far we really like it. Great interface, very responsive. More importantly, the gentlemen installing this were super friendly and very knowledgeable!! Also the upfront sales staff wasn’t pushy and made recommendations based on my needs. Highly recommend the system and service.

The system was supposed to be the same and better than ADT! Smart switches and lights, garage door opener, door sensors, smoke and CO detection glass break detection were not compatible and I did not receive it with this new package so I actually lost services converting to your package.

Adi was in our neighborhood and randomly saw him and called him over to talk. Explained my mother’s situation with current ADT service and how unhappy she was and in need of an alarm system she could depend on. Well I’ve been with Vivint several years and it’s amazing. Adi confirmed her address and offered to help get her set up same day. My mother was so pleased with Ashton and with everything overall. Adi also had just helped a friend of mine who just moved to the neighborhood. Kudos to both of them for their professionalism and getting the job done.

I met with Chance, he explained everything thoroughly and had an installation tech (Kevin) on site within an hour. Wasn’t expecting that quick of service! Beyond happy with the service we received! Thank you so much for everything! Safe and secure in our new home! You have a great team out here and I can’t tell you how much I appreciate your team welcoming us to our new home!

From sales to installation, these two men made my return to Vivint services a seamless process. Ryan was patient and understanding with regard to our current needs for upgraded equipment. Matthew was a super capable installation professional, and also helpful to explain how to use some of the new products we purchased. 10 for 10, this team earned my business, and improved my view of Vivint services. Highly recommend.

We had a gentleman come to our door very professional by the name of Caesey advertising for Vivint home alarm system. He explained what his company was doing throughout our neighborhood areas and was very professional about it. He explain what he was offering and what pricing was. He didn't push us into getting the system and actually came back a little while later after we asked to give us a little time to think about it and we made the choice of getting our house alarm.

Jamal is personable, helpful, and knowledgeable. Tommy was kind, professional, trustworthy, and helpful. It was just before 12AM and we were both on the same page that it was a full day. But I need to know how to work the kwikset locks. And more information on the panel to navigate it. Today is Sunday, I will connect with Jamal Monday. I don’t know if I got the pendant that was ordered for mom. Maybe he can help me navigate the system a little. They both told me about the help videos too.

This was an exceptional experience. The sales rep, Adyan, was awesome. The installers, also awesome. Texted Adyan the following morning with an issue (I knocked the power plug out unknowingly) and he drove 40 minutes to help me. This was on a Sunday no less. I am in sales and this was next level service. Highly recommend VIVINT and Adyan and the installers. 6 out of 5 stars.

Incredible service. There is a reason you pay for this incredible service. Very happy. Their offers are right on with what the consumer is looking for. The tech was awesome and very helpful. He did exactly what I was looking for in a timely manner.

The representative for the company and the person who installed the equipment were very friendly and informative. The representative came back the following morning to if everything went good with the installation. Again they were very friendly and helpful. If I decided not to keep the service, the experience was pleasant.

Hakeem the gentleman that sold this to me was very nice and very patient and he even came back to make sure that everything was set up correct and showed me more on the panel and how to work and so was the gentleman that connected everything was very nice, very nice staff and crew.

The service representative was excellent. He was very professional. He explained the installation process and was very good at explaining how to use the equipment. I feel that the cost was fair; however, some of the information on the surveys about the installation cost had errors and need to be updated. The representative pointed out the correct information on the contract that was emailed to me.

My over all experience was great. The sales person was very knowledgeable and the technician was fast and very polite. They both answered all my questions and put me at ease with my purchase. The only thing I would have liked was if the technician cleaned up after himself. He left the shaving on the floor when he left the house. He did let us know but I would have liked him he offered to clean it up himself.

The initial salesperson was great: kind, considerate and patient, however, the installer thought it was okay to smoke without asking us, and when he left my phone can not access my box, my husband's phone can but mine cant. Very disappointed about that. He also kept receiving phone calls which may have distracted him from focusing on the lob at hand. Excellent installation of equipment however as mentioned earlier software not working on my phone.

All the team members were great and did their jobs fast and efficiently. Spencer, Ryan, and Aiden I believe were their names. Explained the Vivint product accurately and got us the plan that worked for us. Nice cameras and interconnected locks. Easy to use software and app. Seems like a good security system and good pricing promotion and if anyone is looking for a whole house security system and smart home hardware/software Vivint is worth looking at.

She was very kind and explained different things and asked my opinion on where to install different things and how I was comfortable with it. She truly listened and was very helpful. I can feel safe in my home again. Then she went over how my new equipment works. Very happy.

Excellent and informative tech that’s installed our system and I would recommending to all of my family and friends. Zane took his time to explain everything that we should know about the system and made sure we were comfortable with how to use the system as well before he left.

Installation of security system. The process went smooth and any adjustments to the plan were made easy. Eric, the installer, was professional, courteous, patient, and humorous. Thank you Eric for assisting us in understanding our system making the process pleasant and comfortable.

The sales agent Andrew was very accessible and easy to speak to. The overall installation was quick, but very thorough. I am very satisfied with the overall experience. Overall, I am very satisfied with the Vivint services thus far. I would highly recommend to other family members and friends. It’s definitely a step up from my previous service provider.

The guys who did the installation were friendly and informative throughout the whole process. Any questions or concerns I had, they were happy to answer to the best of their ability. They were also cooperative and accommodating when a relocation company arrived during the installation. Both teams stayed clear of each other as the other worked, aiding in one another's efficiency.

Hello, I have a complaint about your tech. He came and installed my system while my daughters were here. He showed my 15-year-old daughter how to bypass the window sensor in her room and gave her a magnet. I don’t know what type of business you guys are running, but that defeats the purpose of the alarm system. How is your tech gonna tell my 15-year-old daughter how she can sneak out of my home. I need somebody to contact me ASAP or I will be pressing some kind of charges or contacting law-enforcement. How is a grown adult going to be telling my 15-year-old daughter how to bypass a window sensor in her room after I pay money to get an alarm system?

Very professional, knowledgeable and the install service was quick and smooth. Joe examined my home, suggested the best security coverage and provided great customer service. I would recommend him to others.

Extremely Professional & Knowledgeable. Both my sales technician and my installer were extremely professional and knowledgeable it was such a wonderful experience! I would definitely highly recommend my sales Technician Jamal and my installer tech Seth! Kudos to the company!!! Since 24 hours later I have already enjoyed the service and I haven’t had any issues at all as everything was explained precisely!

The guys were awesome. They came and set up my system quick and efficient. They worked around my schedule and came by after I got off work and within 10 minutes a tech came and set it up. Only took 20 minutes. These guys are super informative and helpful and didn’t push me to buy anything. Will definitely be reaching back out to them for more equipment down the line.

From start to finish the process was seamless from being customer service friendly, answering my multiple questions and working with me on the expected financial costs. The tech that came out was very friendly, helping me to place specific electronics effectively around the house to meet my needs. Was able to show me step by step process and stayed until the job was finished despite the time of night it was when he left.

I had a great customer service rep and technician. They were both very professional and quick on their feet. I am happy with my service and installation. Teamwork is what made my process go very well. My dad even got the service and he is also really pleased when he got his equipment and his technician was also great.

I recently had a new security system installed from Vivint. The sales person and customer support have done an amazing job. My sales rep has gone above and beyond to assist me in all my needs, he was very knowledgeable on the products and services, and very customer driven. He treated me like family. Customer support was very helpful and listened to my issue and got me taken care of quickly.

Thank you for completing the security system installation. Everything looks great, and I feel much more at ease knowing our property is now protected. I appreciate the professionalism and attention to detail Marco demonstrated throughout the process. We are very excited to be part of the Vivint community. We would definitely recommend Vivint to friends and family.

The sales and tech teams were amazing. Made me feel like I was family. Impressive service, easy to use and top notch. Having my house automated has provided a whole new level of security, as well as peace of mind. My daughter has special needs, so it is comforting to know that she is being protected, no matter what. If you have any doubts, the team will address any issue and provide options to ensure you feel as safe as we do. Highly recommended.

The install tech did a great job. Caleb in sales was very professional as well. I appreciate the professionalism and quick installation for us. I can’t wait to have the peace of mind that comes with this system. Very clean install. Beautiful matching lock sets. Tech was very knowledgeable and taught us the features and benefits before he left.

My technician Dustin was so professional and charming, he definitely won a friend in me. His drilling was perfect, he made sure I was covered with VPP, his immense and natural charm even cured my depression; the bucket hat cured my anxiety. I could tell he tried to upsell a little but I was so enamored, he could've sold me a broken RV trailer I didn't even want. Would recommend.

AT first I wasn't sure about this system the sales man came on Monday and I told him come back on Thursday and he did. He was very pleasant and respectful and definitely know how to Sale, The installation was amazing the installer was very kind and mostly helpful and very kind. With both of them together made me to decide that I definitely want to buy this system. I love the system. Everything is very clear. Great job guys and thank you so kindly for providing me with a system so I can feel more Safe in my home 🏡 I rate both guys at a 10 or above 💯 percent. Great customer service, A+.

Moude was very professional, very tech savvy, and explained everything In its entirety! I would highly recommend him a thousand times over again! Thank you for having such a great work attitude and dedication to your customers and the service you provide. Definitely a ten out of ten. Again thank you for helping my self and my family feel safe again!

Brenna ** was very professional and respectful. He was very patient with me while I asked questions about the system and the cost. Brenna is an asset to your company! Mark the technician was very efficient, polite and respectful while doing his job while installing the system. Mark is a great asset to your company also!

I would have preferred to have the schedule a time to come install the equipment. The salesman came sometime after 7 p.m. When I asked if the techs could come back the following day a bit earlier, I was told they were already on their way. The techs came after 9:30 p.m. They didn't finish till past 10:30. The location of the cameras wasn't exactly where I wanted them either, but the men were all very nice.

Caleb was very upfront and honest with us about everything that was going on, explain everything very well or we didn’t have no hidden fees or anything like that. I recommend Caleb to friends and family. Also, our installer was fast, cleaned up after herself, explained everything that was going on during insulation. We decided that we wanted to add some extra equipment, she had everything on her work truck, went very smooth. Would recommend this company.

I had been interested in a security system for some time now. I’d looked at various systems, but none of what the competitors had to offer could ever “close” me, until Vivint came along. I opened the door on a random Wednesday night to Ethan, expecting to have tell another door knocker to kick rocks, but I quickly became very invested in what Vivint had to offer compared to the other competitors. Ethan was both funny AND informative, which is a nice change of pace compared to other sales reps I’ve dealt with in the past. He answered all my questions adequately, and honestly, I was already sold before he even brought up numbers. The price of the service, installation, and equipment was very fair, in my opinion.

Micheal and Christian, my salesman and install tech were very informative, professional and friendly! All placement of equipment was verified before placement to ensure my satisfaction! Christian made sure I knew and understand how to work the system before leaving! Great job, fellas!! I'm having more issues trying to upload my rating than I did having the work done! Weird.

My salesmen, Sky ** was great. He was professional, polite, answered all my questions and checked on questions that he wasn’t 100% sure about. Sky is really going to be a good team member for this company. The technician whose name escapes me was just as professional, helpful, kind and polite. He made sure everything was set up and that I could navigate the app on my phone. I look forward to doing business with you and I plan on reaching out to neighbors to see if they might be interested too.

I couldn’t be more impressed with the service we received from this security system company (Vivint). From the initial consultation (Mya **) to the final installation (Luis), their team was incredibly professional, knowledgeable, and attentive to our needs. They took the time to explain everything clearly, made expert recommendations, and ensured everything was set up perfectly. The system works flawlessly, and I feel much more secure knowing it’s in place. Truly top-notch service from start to finish—highly recommended!

I’m so happy to get this safety system! Normally I’d NEVER buy something from a guy walking through the neighborhood, but being a woman who is disabled and home during the day, I decided to listen and see what the offer was. I love having the doorbell cam and being able to speak to people at my door. And the other cameras are pointing, so my house is secure. I’m very happy!

Great service, quick and fast install, the tech that installed the equipment was very professional, would highly recommend. Only thing that didn't work was the myQ garage opener/closer. Cameras are not the clearest if you try to zoom in. But all in all, great service, would definitely look into getting a different garage door opener though. 8/10.

Richard ** the sales associate & Michael our installation technician are the examples of what customer service is. Not pushy, no pitches, just straightforward and what they said is what we got. NO GIMMICKS.

Salesmen were helpful and respectful. Installer was professional, friendly, and kind and interactive with my curious toddler. He answered all my questions, showed me how to set up and use my system, and gave me a good reference point to transition smoothly.

As of now, I am happy with the install, but the sales rep told us that we could integrate Vivint into our Google Home. So far, the only real thing I’ve been able to add to GH from Vivint is the ability to control our thermostat from the app. I have two cameras that I want to be able to see from the Google Home app and they do not come up when adding Vivint to the app.

Both the salesman and installer were very polite, professional and respectful. They are great representatives of your company. They were great listeners and make recommendations based on our conversation. I’m sure that many older prospective clients are not knowledgeable about your product but your employees answered all my questions. This made me comfortable during this process.

The person was very knowledgeable and explained everything to me. Both yourself person and your technician took the time because it took me a little bit of time to catch on but they took the time and they patient with me so I can learn what to do with my alarm.

We signed up for services and were told by the salesperson that the install would take 15-30 mins and he could have a tech run over and get it done that evening. Once the tech arrived it was apparent that there was much more work than what could be completed in the time frame given, and he was not even told what equipment we ordered so he didn’t have it all with him. There was also a thermostat listed that I did not request and we had to call the salesperson and have that removed. The technician was extremely nice and worked very hard to get everything installed and up and running, he had to come back another day to complete the install and everything is working perfect. We’re happy with the system so far but it was very frustrating to be kept awake for hours when we were told it would only take 30 minutes. There should be more transparency prior to scheduling out the install.

Thomas was a pleasure to work with! He was communicative, professional, and efficient! He patiently walked me through my home, making sure to consider all of my security needs. He addressed all of my concerns and informed me about the best way to mitigate them. I had an excellent experience and would choose Vivint again in the future.

Tech. came out to connect equipment and was informative and quick. He understood everything I wanted and was professional. He was very experienced. However I didn't like that he didn't have screws to my old equipment. I feel they should carry some small pieces for the customers with old equipment in their house considering the equipment was only 3 years old and haven't changed much since the new equipment came out.

Brandon was absolutely amazing and explained everything to me. He also showed me how to use the panel and the application. This security system is amazing and I would most certainly refer it to a friend! Thank you again Brandon and I look forward to loving my new equipment. Thank you Vivint!

Technician was on time for the scheduled appointment, very professional, courteous and very attentive to the needs of securing our home. He was very thorough in explaining every equipment and their functionality, so that me and my wife will be able to use the app and dashboard with ease. Overall great experience and service. Thank you for the great service.

The installation process seemed to take a while but the technician was wonderful and worked continuously to complete the project. My questions were answered immediately and with full understanding of what I was asking. Thank you! The technician kept working without preventing me from completing my work. I appreciate that opportunity.

Typically don’t answer for salesman because who does. Anyhow Angel and whoever the installer was were very cool and helpful. Needed security system for the house due to a few issues I have come across and you guys made it very, very easy to do it. Thank you guys for stopping by

I decided to upgrade my security from a DIY system to a just work system. Calling and asking any question I could think of, the associate answered every question and was able to explain if needed. Having the option to finance was also very helpful. The technician was here when he said he would be, polite, knowledgeable and confirmed everything I wanted and what I was looking for. The system is fairly easy to use and I like the app. So far so good. If I have an issue, I know I have two phone numbers to call/text and get a person to help me. I feel like the options available are very affordable and I have complete ease of mind that my family is safe.

Great information was given about the services they offer with a variety of products. While we selected what we needed he educated us on how to use the alarm system. We also got it installed the same evening which was fantastic. The quality of the images are impressive and the back up system is a plus in case of internet or power outages.

We have had a great experience with Austin and Jacob during this experience of getting our Vivint security system set up in our home. We had to reschedule our installation because we had an unexpected death in our family, everyone was understanding and changed the time last minute so we could be with family.

Installation was fast, easy and informative. At first they wasn’t sure if the signal would reach the garage (which would have been a deal breaker). My technician reassured me that it would work and was confident in his craft. Needless to say, my garage cameras worked perfectly fine! Thank you

The set up was easy and what we needed, but we kept having the issues of connecting to the cell tower. Kenneth, not only stayed persistent, working on the signal and equipment and making it happen, but was so sincere helpful and went as much out of his way to make everything work. Thank you Kenneth!

I'm very please with the service provide by the sales representative and the guys doing the install, very professional and from the moment I got visit by the sales representative and the moment I got everything installed it pass no more than 4 hrs, so I’m very happy with this experience.

Excellent service and installation. The person installing was courteous. Extremely knowledgeable. Helpful. Made sure that I understood everything. Was very clean. Loved the service. He worked while customers were coming in without disrupting the flow of the store. Friendly service. The service was great.

The service was excellent, showed up on time, very informative in explaining everything that was going to happen. He was very polite and considerate towards my elderly mother, would highly recommend. Very efficient, cleaned up after himself. There is not much more I can say so, please have a good night and thank you for your services.

Your tech stated our or original security firm could not provide an upgrade to our system. That is that is not true. He knew this as he was referred to us by an an employee of ADT. We took him at his word. ADT can and will upgrade our system.

Luigi was phenomenal. Thank you for the great service. He was friendly and knowledgeable and we appreciated that. He took his time to make sure we completely understood what we were getting and how exactly to use it. I can’t recommend him enough.

Mario, the technician who came to my home on behalf of Vivint, was so helpful, kind and patient. He did a great job and I would definitely recommend him to a friend. He took the time to troubleshoot issues specific to my home and situation and explain things to me. Thank you Mario, I appreciate all of your support!

My installation was performed in a timely manner and my technician was very flexible. I made a few adjustments after negotiating the items needed for my security service. Without complaint, Mocking accommodated each request. My salesman, Emmanuel was assured, knowledgeable and confident about the product, process and what he could provide.

The service was amazing and I am more than satisfied with the product. Thanks again! I will definitely be recommending this product to a few friends in the immediate future. After all, everyone needs a great security system. I think I made the right choice when I chose this product.

Salesman Charlie ** and tech installer Zsolt N. were on time and effective. This was a great experience overall. The cameras have worked well so far, and the camera/doorbell combination has already been useful. Zsolt was very good at locating the power supply needed for the cameras, and getting the job done when some bulky items needed to be moved.

The young man who came to talk to me about Vivint was friendly, respectful, and knowledgeable. He explained carefully and made sure I understood. The technician knew exactly what to do. Did his job and was never on his phone. Work continuously. He explained how to use the new equipment well.

Very nice and respectable. Knowledgeable on every aspect of the system. Upfront about all feed and tried hiding nothing. Plenty of specials and willing to work with you and your budget and needs rather being big or small. Should contact and talk to them before making any decisions on your security system. Thanks again.

The tech was very nice and polite and very friendly, professional and also was very helpful installing the equipment with the alarm system. Also then he took his time to show me step by step how to operate the system. I would also tell a friend and family about the service they y'all provide. Thank you.

Yes, I would recommend family and friends to check out Vivint. I was very pleased with the professionalism of the salesman and technician. The technician took his time to program our phone and educate us on how the products work. I highly recommend this technician for an excellent job he had done. I am thinking about putting camera on my rental property.

Their team and services were amazing. The sales rep was great, very courteous and kind. The tech was amazing, answered all my questions, gave perfect explanations on how everything worked. Overall, this was a great experience and I would recommend anyone who doesn’t have a security system to join the Vivint team. 5 stars for the entire process, beginning to end.

Our sales rep Ashlee, did a really good job communicating with my wife and I on everything Vivint has to offer and what packages we could get to fit our budget. I feel that we got everything we needed for a fair price. I had originally kicked 3 other salespeople off the front porch, not interested at all, but Ashlee had such a warm personality that she made it very easy to talk to.

I have given you 5 stars for the professionalism with Luke and David and his helper. However, the installers left my front gate and my screen door wide open. If I had not checked the screen door and front gate, my two dogs would have gotten out late in the night. Please make sure the guys lock and shut all doors and gate before they leave and /or let the homeowners know so they can secure the home.

Cameron is a great salesman and helped us get set up with this new smart home security system fast and easy. The installer Lewis came about an hour after we purchased and stayed late installing everything and making sure it was to our liking. Overall, good experience and happy with the product so far.

Great deals, great people, and peace of mind. Can’t beat it. Plain and simple. Remember people, you can’t put a price on your safety or protection of your property. My car was stolen in 2024 and it has taken me until this week for Vivint to finally convince me I need their system. I feel SO much better and the whole process was so easy and fast.

The two installers showed up on time for our appointment, introduced themselves and went right to work. They both were very knowledgeable about installing the system and explained to me what they were doing and answered all my questions. At the end of the installation they sat down with me and show me how to use the system. I am looking forward to working with this company.

Our installer and his team did an excellent job and finished in a short time. They showed up within 20 minutes of sales presentation and their system is very nice and easy to use. We look forward to feeling safe and secure in our home at all times and hours.

The most friendly, knowledgeable, informative, professional representatives. It has been my pleasure to meet. They finish the job in a reasonable time and because I had to change my password and had to wait 24 hours Ryan, along with his associate Zack, promise to return tomorrow when the 24 hours is up, and help me with the new password. Reasonable, friendly, even helped me set up auto pay with my credit union. I highly recommend Vivint and have complete confidence in my security.

The gentleman who came to our home and marketed this product to us was very knowledgeable and patient. The technician who installed everything was very professional and efficient. We're very happy with this system! Looking forward to being aware of what's happening on our property and feeling safer in our home.

I’d like to give a big thank you to the Vivint technician Perry who came to our home. They were professional, friendly, and very knowledgeable. They took the time to explain everything clearly and made sure everything was working perfectly before leaving. It was a great experience, and I really appreciate their excellent service!

On 05/03 I contacted Vivnt to activate my equipment and discuss monthly rates. During the phone conversation, the salesman looked at my account and mentioned all my equipment was in good operating order. The salesman went on to mention that if we needed to replace any faulty equipment it would be covered under the protection plan we had purchased. On 05/06 we activated the equipment and realized the doorbell camera was not functional. I was instructed to contact ATS to file a claim and that the doorbell would be covered.

Your technician was very professional, clean and informative. He took his time and explaining your device answered all questions. He was patient with us. He utilized his time effectively. I will be very happy to suggest this company to any friends or family. And as for ourselves, man, Jackson, he was funny and witty and knowledgeable about the company and the device I want you to thank your company for accepting us as a new customer, look for to many years of service.

Both the Sales rep and installer were easy to talk with and answered any questions I had! This security system is very straight forward! Glad to have this now to tie in with all my MyQ cameras and MyQ garage hub I have! Good peace of mind on top of having dogs and being very Pro2A!