Vivint Reviews

Installer was very helpful. On time and I am not good with texts and etc and he helped a lot. Went out of his way to help me and he installed and we had to go to internet service as my phone would not work at the place of installation.

I appreciate Conrad service. Conrad was very prompt, on time very respectable. He helped with all of my husband and I questions. He walked me through set up and made my experience very easygoing. He was very polite and reasonable with helping me find ways to place my devices where my children could not get to them. I was appreciative and very impressed with how fast installation was. Job well done.

Bobby was very knowledgeable and awesome to work with. He completed the install quickly and educated me of each of the products! The camera quality is better than I expected! I was happily surprised by the quality of the equipment and have to peace of mind I was looking for in a security system. I would definitely recommend Vivint to friends and family!

I had a great service from Fred. I ended up getting a lot of items installed and he was great during the whole thing. He was knowledgeable about the equipment and explained everything to me. With all the work he did everything works good and my husband was really impressed on the system.

Marcus was very good tech man. He was real considerate and he knew what he was doing. I would recommend a friend because he know what he's doing. He's very polite. Marcus show me how to set up my phone. Me and my husband he showed me how all the windows and the doors work. Y'all have a good worker so keep him.

I had a great experience with technician Cendrick. He was extremely help with helping me set up the app and installing the new system. Very knowledgeable about how it worked and guide thru the whole experience

Jed ** was very communicative, helpful, and empathetic to our security needs. From the moment I signed up for services, I have been treated with respect and honesty. I am very happy with our new service, and I look forward to adding additional "bells and whistles" as time (and wallet) permits.

The tech was very helpful and very friendly and very knowledgeable about the system. Super polite and respectful and the system is great. I would recommend to anyone. Runs great and everything is working as it should. Thanks guys. I will most definitely take this system with me in the future if I decide to pcs or leave the state. It makes my family feel safe and it makes me feel better that I can leave and know my family will be ok.

Our tech, Franger, just left and we were so impressed with his professionalism, knowledge, and helpfulness. He was fantastic (and just a super nice, personable person)! Our system is up and running and we are now feeling safe and secure with this intuitive, easy to use system. We couldn’t be happier. Franger also left us his contact information so we can get to him directly if we have any issues or questions while we are getting used to the system. Top notch!

Vivint smart home security is worst experience I’ve ever had. All they do is upsell!!! Their call center and customer service is out of the Philippines and they can’t speak English. I paid them $100 to fix a broken doorbell camera. It worked for maybe 3 days and they want another $100 to come out or buy their warranty for an additional $10 a month. The Philippines has no American number they’ll give out. So you have to talk to someone with 100 Philippines’s yelling in the background and the one you’re on the phone with can barely speak English. But they’ll call you 5 days a week to sell their new equipment with Americans that speak English, but after the sell, they’re done with you - off to the Philippines you go.

We had Aaron out this AM to install the Ring bell, inside control panel, door sensors, etc. He was prompt and professional and everything went well. Aaron showed me where the products would be installed, helped me pick ideal locations for the devices and the control panel, used care in our newly remodeled home and finished installing and setting up the system in the estimated time provided. He then walked me through the set up and operating of the Vivint system. I would recommend their services and equipment to family and friends. Sincerely, Chris **

Techs were knowledgeable and thorough. Set up was timely. Explanation on ideas good. Techs were on time and had the tools to complete the set up even with several unforeseen problems in a 65 year old house. Equipment was easy to learn and seems easy to use. Will use hotline if further help is needed.

Dave and Rick were outstanding! An absolute pleasure to watch them complete the installation of our system and walk us through the steps we need to know. We can’t thank them enough for the quality work and support. We will definitely recommend Vivint to anyone who is interested in home security services.

Every component was new and great quality. Excellent customer service, planning, installation, all on time and with quality. Alarm system met all needs. Sensors, panel, door bell all has great quality and application is friendly and easy to use. Noe **, Technician, did everything ok and left all installed properly. Definitely this system and installation is highly recommended.

They enter my info wrong and the secret word incorrectly. They kept me on hold and kept giving the runaround. I am not satisfied with the overall process. I need to be compensated for this whole process. I have sensor that I have no idea where they are located at and you do have the battery size needed for the sensors. I needed to be credit or camera or something.

Great experience from beginning to end! Chris was very helpful, thorough, precise and knowledgeable in everything regarding the installation process, the amount of cameras & sensors needed, and explaining how the system works. He answered all of my questions and made sure I knew how to operate the system panel and the Vivint app. Chris was very professional and friendly and easy to talk to. And I even got to meet the manager, James, who was also very nice and helpful with some of the install. I’m very pleased with the customer service. Not to mention the peace of mind I now have from my new security system.

Technician was very patient and understanding about explaining everything. He made everything easy to understand and walk me through every step that I had to make. He was very nice and very pleasant and very easy to ask questions. I love this experience and I love my new equipment and excited to be a new customer. Thank you.

Christian was extremely professional, helpful, and efficient. He made the process quick and easy and made sure I had everything I needed to feel safe in my home. He took his time to explain every aspect of the Vivint system to me so I felt comfortable using it. I would recommend Vivint to anyone, and especially Christian!

Excellent experience overall. I noticed two of my neighbors having a Vivint signs. I was happy that I was approached by a representative to learn more about the company and the services offered as I live on a busy street in my neighborhood. Spencer the Vivint Representative offered me the best deal possible that met my needs and budget. Technician made wonderful recommendations as to where to place equipment for the best coverage to protect my property and vehicles. I will be recommending Vivint highly to family and friends.

Both the salesman who quoted me the system and the tech who did the in home consult and install were informative, low pressure, easy to communicate with, readily available, and helpful. System components are attractive and discrete. Monthly monitoring costs were reasonable. User interface on the app, base station, and keypad are all simple and functional.

Axel was very helpful and explained the system so that it was easy to understand how the different pieces interacted. He even stopped back after it was installed to help make sure I had it suited to my needs and wants. The installer was also great at explaining how it all interacted.

They were very friendly and caring. Extremely helpful in any areas we were not familiar with. They always offered help at a later time if needed.. The service was amazing. They came in did the job made sure that we knew what to do and they were on their way.

I called to set up service and was told I had a 10:30 appointment the upcoming Sunday. I received a text stating I would be getting a phone call for setup. No one ever called. I then called only to be to told to wait another 20 minutes. Still no one called. We then received a text saying our appointment was never in the system and we either had to be accommodated through texts or set another appointment. When all done, this took about 3 hours of wasted time, constantly being transferred to different departments and sitting on hold for hours. Although we finally got set up, this was a horrible first impression.

I recently purchased some cameras and the technician, which I believe his name was Marcos was so very kind and helpful with the whole process. He was ask very respectful and said it was okay when I apologized for my house being a mess since we are still moving in. As of right now, everything is going good so I would recommend this company.

The experience was wonderful. Connie worked around a lot of different obstacles in my home for putting my system in place accurately and that I enjoyed. She did not complain one time, but she asked permission for everything which let me know if she respected my home. I enjoyed her friendly countenance demeanor, and conversation. It was wonderful. Thanks For everything!

My system failed 1 day after installation. When I called I was advised a technician would come out to check it in 3 days!!! I asked for a manager and it was resolved after 45 minutes with assistance. The issue was resolved only after my constant request for service today. System failure 1 day after installation is unacceptable.

My experience with Vivint when I called to inquire about it was good. After that I called to add a couple of things to be installed, I had the absolute worst experience to where I just really thought about canceling service.

Thank you Branden for taking your time with the installation and making sure everything was explained as far new services or current. I will make sure I reach out if I want more services added to the current plan. I’m very satisfied. Thank you. No more words to be added.

Jeff was my installation technician. He was nice guy, very patient. Jeff did Explain everything and made sure to get my input before implementing. It was a Great experience, prior to his arrival I did receive text of when he was on his way as well as when he arrived. Very please with quality of the images from the cameras and the equipment is user friendly. Love the phone app.

Kerry **, Did a great job with installing our security! He was very knowledgeable with the system, He did a fantastic job with the installation. I will definitely be sharing this with my family and friends. He cleaned up everything and explained the security system to us. Thank you so much for everything Kerry!

The installer was knowledgeable and helpful! I asked for suggestions and even inquired what the installer had at his home. The fact that he had the service at his home and was able to answer all my questions make suggestions based on what my needs and home setup was.

Great product, great installation, the sales representative showed me the features of every single product and showed me how to use the system, the installation was done the same day and in less than 3 hours, very professional. Great job, I would recommend this product to my family and friends.

The process was easy. Everything worked very well. It was easy to understand the functions. Vivint is a good group to work with. Their goal is to make your home safe and secure, ensuring easy access to help when needed. Smart function being able to arm and disarm while I'm away. Check on my pets. All of this is a plus. Skyler was respectful. I once again feel secure and safe in my home. Thank you for making me feel safe. I recommend it for anyone.

The technician arrived on time. The technician explained how to use the app and the system very well, and he was very patient. He went over again what my payments would be and why, showed me how to use the key fob, automatic lock and panic button which helped me feel more comfortable.

Conrad was an exceptional installer. His knowledge and expertise allowed the install to go smoothly. Conrad was very professional and had lots of patience in guiding me through the operations of the security system. I’m thankful for the opportunity to be apart of the Vivint cloud. Thank you all for your continued support.

The team Z and Noah answered all my concerns and was able to determine a solution that was affordable and met all my needs. Ryan my installer was efficient, tidy and knowledgeable and professional. He explained how to run the system in a manner that was easy to understand. Highly recommend.

Yes we will recommend you all to people. The technician was so amazing. He deserves a raise. Really he was amazing. We will be referring to so many people. This was a great experience. We feel much safer now. Thank you all so so so much.

Nathan and Keith installed our system and were nothing short of amazing! They were very helpful and answered any and all questions that we had! Working with them was extremely easy and made us feel very comfortable with the new system! Can’t thank them and recommend them and the Vivint team!

Your VIVINT excellent installation person Sean arrived right away, was quick and efficient, taking time to explain every step, as well as walking us through how to use the system. We are very pleased, and would highly recommend to neighbors in the neighborhood. Thank you for being available and taking time to help.

Conrad did a great job installing my home security system! He showed up on time, was accommodating to my preferences for the location of the sensors, cameras, and panel, and did really clean work. I’m actually going to have him out in the near future to replace my thermostat as well!

Everyone I dealt with during this process was very courteous and patient. I must say that I had an amazing experience during the installation of my equipment, and everything went so well. The young man (Ryan **) who set up everything did an exceptional job. He was very knowledgeable and professional so I will be recommending him to others.

Converted from a competitor to Vivint! So far so good - I like the camera features, door locks, and security panel and app. Much better than Alarm.com! So far I’m happy- it’s been just day one of install but it’s pretty easy to use and lots of customization available- I have better options and equipment than with my previous provider.

The man who can to our house did really well with setting up everything. He gave us suggestions on how to make our home safer and really walked me through on how to use everything. If I ever need security for my home anywhere else or even recommend anyone for at home cameras, Vivint are the ones I am using.

Both the sales rep and the installation technician conducted themselves in a very polite and professional manner. They were very thorough with the explanation of the service and usage of the equipment. Will definitely recommend Vivint home security to our neighbors, family and friends. We do have one issue and that is we just got a notice that the sensor on the back door has a bad battery. We were not explained how to replace it but have a call out to our sales representative.

Prices for each thing installed was not explained and the amount of drilling that was done to the walls and doors I wasn’t aware. I rent so I’m a little nervous about my move out when it’s time. I still don’t know how much I’m paying for each item and I honestly don’t think I need all this stuff.

I was very hesitant upon the door to door sales representative but he was very convincing. He answered each question I had and reassured me along the way. Equipment was installed on the same day and the technician was just as good. He may have taken him about 1hr to 1/2 hours for installation. He had several things to accommodate any obstacles that he faced. The system works great - love the app.. I don’t have to leave my desk while working which is a plus!! Highly recommend.

L J was very knowledgeable and explained everything very well. He arrived in a timely manner. He worked quickly and installed everything correctly. He answered all our questions. He showed us how to use the panel and the apps, making sure we understood how they worked. Overall it was a very good experience.

I Like the cameras and the service for now. I really like how the door bell came with the speaker and the touch panel. I like how I can see my 3 cameras. The providers they help me a lot explaining everything of how the system works and all that Vivint has to offer me and if I had any problems they gave me their number to be in touch. I really appreciate their help.

First time getting a doorbell Ring camera. The installation was quick and fast. The system is very understandable. You gotta have WiFi/internet to get the most out of the system when gone. I really didn’t understand the reason to opening a credit line of $5,000 but it’ll definitely be reliable in the future.

Even though the process was very professional and lots of eye contact, there was a problem. Everything looks ugly. My door has a missing latch. My wall has a hole in it. Wish there was a way to install a bit cleaner but everything works and my girl likes it so I guess it'll be fine.

The installation crew was courteous, professional and knowledgeable of the system that they were installing at my house. They answered any questions I may have had and at the end, they showed me step by step how to work my new alarm system.

I am so pleased with Vivint. The sales rep was super friendly and knowledgeable. The tech was friendly as well and showed me actually how to work my new system. Great customer service all the way around. I would recommend Vivint to all my friends and family. This service is a value that no other company can match.

Our technician, Daniel, was very patient with us, we had a lot of questions. He was able to accommodate to our schedule. He took the time to explain every detail of how the system works. During the installation he was very professional and quiet, I almost forgot he was there. I will definitely recommend him!

Very professional and great customer service. Explained everything to me. Very knowledgeable about the products. Would recommend the company to friends and family. The prices are reasonable. Very please so far. Looking forward in keep for years to come. Do you offer military discounts. Would I be getting statements in the mail?

My tech, Aaron was great! He was professional, efficient, and knowledgeable, taking the time to make sure I was set up on my devices, and informed me how to use all the features, helped me with a practice run of using the system, before leaving. I would highly recommend this to friends and family! Great experience!

The technician was wonderful and did an excellent job with the installation. He was very helpful and knowledgeable about the product and walked me through the steps on how to set up my system. He also made sure that everything was done correctly and accurately before leaving. I would recommend to many people and also family who may be interested in a security system.

My system was installed today and it was a great experience. The installer was very polite and since I broke my hand on Monday. Helped by holding where I needed to sign. Showed me how to use the screen and how to add to my phone. Will refer friends to Vivint to them for their security needs.

Everyone was kind, thorough and efficient. They were patient to explain and answer any questions. They made sure everything worked properly before leaving. They made sure I knew how to work my app and even installed it for me. They took the empty boxes to the trash outside for me.

I installed Vivint about 3 years ago and have found it to be a great system for security and home automation. Now I’m moving to a new home and I researched the market again just to see if anything new was out. While there have been some advancements and new vendors, nothing really compared to what I am getting with Vivint. So I ended up choosing Vivint a second time. Installed today and I couldn’t be happier.

The technician was very knowledgeable and polite. He was respectful and easy to ask questions which he explained very well. The technician cleaned after him and everything back to the original place when he was done. I will recommend Vivint to my friends anytime. The technician walked us through how to use the system and we felt comfortable.

After a delivery driver was carjacked in our neighborhood. I felt it was finally time to get reliable (and monitored) security... the Vivint representative was very helpful in answering all my questions. I was able to quickly get scheduled and felt the communication was above average. The technician that came out was friendly and personable, and was able to help me quickly get set up and understand the technology at my fingertips. All in all a great experience... now I just hope I never have to need all the benefits of having a security system installed. :)

We had a great experience setting up the service from the technician Travis. He was very thorough and explained everything in detail. He made everything very easy to understand. We were very happy with the overall options and suggestions he gave. We would definitely recommend this service for your home security needs.

Matt did a very good job at installing our system. He actually listened to our needs and what our expectations are. He explained in detail how to use the equipment and made sure we were comfortable using it. I would highly recommend Matt as an installer to anyone needing a system

The interaction from the beginning to end was very easy. The gentlemen were very nice helped me with all my questions and showed me step-by-step on the process and how the equipment works. We even got everything for free for their promotion. We are very excited to enjoy these products

I have had Vivint for about 6 years. I had 2 window sensors that went bad and are no longer working. Had a tech come to the house to repair or replace the sensors. However, his best solution was to delete the sensors from the system rather than replacing them as requested leaving my home in an unsecured state with an alarm system I was paying for but did not provide complete security as expected based on the contract agreement. They are quick to sell and install your equipment but you can forget anything being resolved beyond the initial install.

My Smart Home pro first recommended my home requirements and then installed all the equipment professionally. Then took his time to explain each piece of equipment, its purpose and how to use. Installation process was excellent, great customer service and looking forward to having a monitored smart home keeping entire home and family safe and secure.

The install was very well done. And fit my needs for my house and everything was explained perfectly on how to use and what to do. Most affordable service I have seen out here and feel comfortable adding more to my house if I feel the need to. Clear communication with about the time they would be there and if it was okay if they were early. Love that we have the keychain to handle the system from anywhere in the house.

Joseph was very knowledgeable, helpful and professional. He answered all questions and showed us how to navigate through the system. His arrival was on time. We give him five stars for his service and time. Thank you. Thank you. Thank you.

Happy with everything including pricing. It was a breeze! Ryan helped me choose what was best for my home and I couldn’t be happier. Had new costs but it was all broken down for me, I appreciate his patience as I figured out my payment plan. Would recommend again. Will continue using for a long time!

Ryan explained everything to us and made our choices easy to make. He was friendly, knowledgeable, respectful and understood his subject very well. He offered to answer any questions we came up with by text. This is our first encounter with Vivint, but it won’t be our last. Douglas **

I was very pleased and would recommend to family and friends. I was happy to see how complete and professional the techs were. Jordon explained everything very well and clear. He took care with the planning of the wiring and locations of the units. They cleaned up very well and completed all necessary paperwork required.

Tech was very professional and prompt. He explained everything clearly and made sure we understood before leaving. Even though it was late he took the time to make sure everything was working properly and did not rush through. We would recommend this company to friends in the future and are happy with our purchase.

Vivint is a scam! I can’t get rid of them, I’ve been paying more than $90 per month since they locked me in a contract! Once they get you in it’s very difficult to get out. I pay more than $5000 in total for nothing!!

We would definitely recommend Vivint Security. Service was great, Jesus arrived on time. He was very knowledgeable, professional and friendly. We are very satisfied with the service he provided. He recommended other services and answered all our questions. Equipment is very easy to use and works great so far. Overall great service.

From beginning to end I am pleased with the service I received. Tyler was soooo helpful and helped me understand everything I was getting and not getting. I feel that my home will be much more safer now. Vivint was the way for me to go and it’s not overly costly.

The whole experience when the system was being set up was amazing. We got information on the entire system and how it works. The scheduling was easy and the way our tech explained everything was great. We were able to add on things to our system as well. Jason was great throughout the whole experience and really patient as well.

I’m so glad I decided to switch to Vivint! The setup process was seamless, and their team took the time to thoroughly explain how to use my new home security system. They even tested the entire system to make sure everything was working perfectly. The customer service was outstanding—friendly, knowledgeable, and patient. I feel so much more secure knowing my home is protected with a reliable and easy-to-use system. From start to finish, the process exceeded my expectations, and I appreciate how they went above and beyond to ensure I was comfortable with everything. Highly recommend Vivint for peace of mind!

Updated on 09/14/2025: WARNING, HUGE SCAM. Vivint won't tell you that they will lock you in a unbreakable 5 year contract. I sign up for Vivint service july 2024 and I'm still waiting for them to finish my install. The smart panel is junk it never works, the door bell doesn't work, the dvr system and cameras are garbage. Customer service is a joke. Vivint solution to any problem is to send a tech out but the techs say there's nothing wrong or don't show up. So yeah don't use this scam security service. Also Vivint is involved in dozens of lawsuits for dishonest businesses practices. One lawsuits was 186 million dollars. STAY CLEAR!!!!

Harold did great. He answered all my questions and addressed all my concerns. The Vivint experience leading up to the install was a little frustrating, but Harold made it all better when he came out a second time. He was there the first time because there was some confusion on the service end on what he was out here for but he was friendly and corrected the issue for next time.

I recently got the Vivint Smart Home alarm system, and I couldn’t be happier with my decision. The setup was smooth, and the system is incredibly easy to use. The features, like remote access and instant alerts, give me peace of mind whether I’m at home or away. The customer service team was professional and helpful throughout the process, making sure all my questions were answered. I highly recommend Vivint to anyone looking for a reliable and user-friendly smart home security system. Thank you, Vivint, for helping me feel safe and secure!

The service was excellent. The technician, Alirio **, was very professional, respectful and explained to me in detail how the equipment worked. He arrived at the agreed time, helped me download the App for the garage and the Vivint application. He did a very professional job, leaving everything clean at the end. He also made sure that I understood how all the equipment worked. He also informed me that I could call him without any problems if I had any questions. I will definitely recommend them due to their excellent service.

We had a very pleasant experience with Vivint customer service. The technician Simon that came to install our home alarm system was very knowledgeable of his product and very patient while explaining how the system work. Simon is a great example of person who loves his job and does it with pride.

Was on time and quick. Installed everything in a timely manner. Was polite, his name was Alex and I will be recommending him to family and friends most definitely, I also will never think about using a different consumer again. Thank you Vivint for protecting my home and my family.

During the install, the technician told me that he did not have the proper equipment to calibrate the door sensors. He let me know that he would come back, but I haven’t seen him in over three days> When I called to ask if they’re coming back, no one has answered me.

We just got this service and we almost got the whole enchilada on doorbell, door locks, back camera, front camera, and door and window alarms, etc.. and the next day came out of town. And at first the doorbell camera wasn’t working but as soon as the mail man came the camera turn itself and alarmed us… so I think we are content with it so far.

The technicians were super experts. They walked me around the entire facility. During the walk though the technicians provided their expert opinions on camera placement. Also, taking time to listen to my opinions concerning the cameras. We collaborated on fields of view to ensure every avenue of approach was covered. Other promotional offers were provided for me, my home, and family. They should me exactly how to navigate the system and even sent me YouTube videos. They ensured I understood everything before they left.

I had the absolute pleasure of having Josh ** and Jeremiah install my Vivint cameras, and I couldn’t be happier with their work! They were incredibly kind, patient, and thorough, taking the time to ensure everything was done perfectly. Not only did they go above and beyond with the installation, but they also made some awesome suggestions to improve my system.

Absolutely amazing experience with our install today. Cesar and Hector were extremely kind, courteous and knowledgeable. They answered all of our questions with a smile and explained everything clearly. The install was quick and efficient, and they even worked around some small engineering quirks in our older home. Would absolutely recommend!

He was professional, experienced, respectful, and I would recommend him anytime. They are not too many like him around these days. Vivint is lucky to have him as an employee. He made sure I was satisfied with the job, he educated me on everything I needed to know. Thank you.

I am very well pleased. Dale’s work was exceptional. The entire system is what I’ve always asked for. He was very thorough. If I have any concerns I was informed that I could contact your company at any time.

Paten was a joy. Very friendly and very knowledgeable. I’m looking forward to working with him in the future. Matt was efficient. Knew what he was doing and installed everything within an hour and a half. A minor suggestion for your insulators. When they drill through a wall, have them clean up the drywall dust before leaving.

Everything was professional from my very first call to the installer very courteous and I informative and helpful. They were very courteous. My alarm system was easy to figure out. My alarm system has given me a Sense of security. Everything works perfectly. I would recommend them to a friend.

Damon was very knowledgeable and answered all my questions. He was very courteous and professional during all installation process. He made the install look flawless by running cables inside wall and closets. I couldn't be happier and he also was very time efficient. Damon gets 5 starts from the Flores family! Thank you Damon

The installation went well. The tech was nice and explained everything. The only issue I have is Vivint didn’t make sure my indoor camera was at the time of but I paid for it already. So I had to reschedule another date to have the tech come back and install it. I would’ve preferred them to be prepared. Also I was told I would be paying $136 a month on the phone when I signed up but yesterday it said $189. Which I didn’t agree to. Other than those 2 things I am pleased.

Just our system installed yesterday and we are loving it! The sensors tell us exactly what doors open. Laying in bed last night I was thinking how I wish it was a little bit more cool in the house and I loved how the app allowed me to change the temp of the house right in bed. We love this system and are looking forward to adding more eventually!

Dakota was very informative and did an amazing and thorough job. He made me feel very comfortable and having Vivint installed has already made me and my Grandma feel safer in our home. The system itself is very easy to navigate and I love that I can control it with my phone. I would definitely recommend Vivint over any other security home system!

Alvin was very professional and helped me understand the process of handling the system. He did a great job. He made sure that I could work the system with my phone, fob or from the keypad. Great job with his explanation of each item and how it was connected and what made it work.

Yeah, the experience with the technician was wonderful. He was very knowledgeable. Did everything in a timely fashion great service so far then install went great. Trying to company for the first time. So far it’s been a great experience. Hoping everything goes well. Nothing but praise us so far. So Vivint online I read the reviews. Most of the reviews is five star and everybody that post the review had so far gave them a great response and a great review and it seem like this is a great alternative to the other companies that I had to deal with in the past. Vivint came before the holidays. I was thankful for that cause I wanted everything in before the Thanksgiving and the Christmas rush. Everything was great on time and I’m looking forward to doing business with them for a very long time.

Quick and efficient. Very knowledgeable and answered all of our questions we had. Was able to answer about certain lock compatibility and also if we needed to add additional cameras to our system. Did not feel pressured into upgrading or buying additional stuff. Really appreciated the quickness and effectiveness of the install.

I couldn't be more impressed with the entire experience. From start to finish, they exceeded my expectations in every way! Consultation & Customization: The process began with a thorough consultation with Branden who took the time to understand my specific needs and concerns. He offered insightful suggestions and customized a system tailored perfectly to my home. I appreciated his transparency and the absence of any high-pressure sales tactics. Installation: The installation tech arrived promptly as scheduled. He was professional, efficient, and incredibly courteous. He treated my home with respect, ensuring everything was neat and tidy throughout the process. The installation was completed on time, with minimal disruption to my daily routine.

The process was easy and took about 2.5 hours. The technician was thorough and answered all of our questions. Everything was installed well. It works great and even looks good in our home. The app and in home monitor are easy to use and change settings. We would definitely recommend to our friends and family.

The salesman was awesome and the installation was excellent. Security system was setup, tested, and shown all features. We tested the security features, and my kids enjoyed tripping the alarm to watch spotlight move and make sounds. All of my existing compatible devices were connected, and tested. All future expansion upgrades were covered as well. No issues to report.

Technician was super friendly, fast, informative and non judgement lol. He didn’t mind my loud messy home. I explained to him why I felt I needed the cameras and he helped me decide where to place the cameras. I’m so grateful to have an eye on my babies now and feel extremely protected.

They were super helpful with my installation. I was super busy with work and so they helped me through text. It was simple to activate accounts and I didn’t feel pressured into buying anything else. They respected that I had everything I thought I needed. Would definitely recommend Vivint to anyone that is looking for a quality camera/security system. Also would like to mention that the equipment came with the home we just bought and we absolutely love the quality in the cameras. We feel more secure especially having children at home. Thanks Vivint!

Sales team gave me one price and when the installation team came it was much higher. I had to negotiate down to get close to the original offered price. Over all the sales and marketing installation people were easy to deal with. Their equipment is very nice and their app is easy to use.

From start to finish this was easy to set up, timely and not expensive. The installation went smooth and the technician was professional and nice. The system is easy to use, and the tech stack they offer is just as good as the more expensive versions out there. Would recommended Vivint if you’re shopping for a new security company.

Great experience, the tech Blake was quick, honest, precise! Exceeded our expectations. I wasn’t in the house but my wife and children were there and he kept in contact with me via phone, text and delivered what was promised to me. He stayed 10 mins afterwards just to make sure everything was up and running and placed in the right areas. Love it!

The Vivint rep was knowledgeable and friendly. Shared all the available products and costs to help make the best decision about what was needed. Installation was flexible and not many adjustments were needed to accommodate the work. Rep was kind and respectful to all household members and shared all the features of the products chosen and operation of the Vivint box/console and app.

Jason ** installed and explained everything thoroughly, so glad I got him in the draw. Time will tell of course but I feel that we’ve made a good decision to go with this company. The best part was having professional installation and a service plan should anything go wrong.

The tech who came out was very knowledgeable and remained professional the entire time. Kriss was assisted by a trainee who was very helpful and engaging. I am very grateful to have had the opportunity to met both of them. They took their time and did a great install and made recommendations when needed.

Everyone was friendly from start to finish. I like the system and they have a lot of options for add ons. I feel it's a good system for my safety. I would definitely recommend this and the price is good. I pay less for more than I did with my previous alarm system.

The sales team and installation tech were respectful and friendly. They made the whole process easy to choose and we didn’t feel any pressure to purchase. Excellent experience all around! They were very knowledgeable about the different products and made the experience easy to my family to choose. We feel more secure with our new purchase. Thank you Vivint.

Well I think the person that sets you up should explain more about the financial part. He really didn’t explain that to me. I found out later that I am adding another card to my credit report which I didn’t want. And I am aware of the law suit against the company and I hope they don’t use my credit to allow someone else to join in your company. My tech was great. I am hoping this company will not let down!

The technician came and performed a great service, All sensors and the panel had to be changed, I recommend it to everyone. Now we have access to the panel and on the cell phone, easy and fast. We never have an alarm at home, the technician set up all the devices and we answered all our doubts, I would like to thank them for their attention.

The representative was very knowledgeable and went through the process to make sure everything was ok. She explained everything to me as far as how the system works. She made sure she explained all the installation procedures step by step. I would recommend this process to anyone.

My experience with the technician today was great. There were recommendations made but I wasn't forced to get anything I didn't need. There are plenty of options for favorite, but I got the package I wanted at a price that is fair. I would definitely recommend this service to anyone.

Gabriel and Nick came today to install cameras, a thermostat and a new system. They were absolutely amazing! They were thorough and detailed with their work. Everything came out clean and they were very detailed. They ensured that everything worked properly and that I understood how the new system worked before leaving. They were very professional and it was a great experience. They made everything very smooth and I couldn’t be more impressed by the work they did. Highly recommend them for any work and will be asking for them again in the future!!

Very nice people and very competent. Excellent install and service. Very knowledgeable and helpful in getting phones setup. Very friendly and took time to explain all of the functions of the system. Helped setting up all the components of the system and demonstrated how to use the phone application. We are very pleased with the quality of the product and the quality of the employees. They were very friendly and even pet friendly to our dogs.

I'm a returning Vivint customer. When we moved from PA to FL 7 years ago, Vivint wasn’t in the Tampa market. Very excited. They knocked on my door to say they are in the 813 now! Signed up and got next day install. Tech was great. Family feels safer. And we already know the Vivint customer service is in our corner.

We have replaced an older system on advice from family who had Vivint for several years. Our technician, Tim **, was knowledgeable, professional, detailed and patient. He explained the system, including the sensors, control panel, cameras, smoke/carbon monoxide detection, etc. He set it up according to our needs. He answered our many questions. We highly recommend Vivint and Tim!

Tyler and his co worker were very nice and informative. They let me know everything they were doing. They moved as quickly as possible. They were very professional and patient. I have definitely recommend them to a few friends. Tyler has already reached out to them. That’s great customer service.

Technician Corey was very nice and awesome. He was helpful and well manner. This is my first time using a security system and I love It. The screen shows a good and clear image from the doorbell camera. I would recommend this security system - to anyone.

This Company really does not have a clue. I have nothing but problems with the system since day one. Doorbell Camera went out and they sent a new one and I sent the old one back with the label provided. They received the old doorbell on the 8th of Nov, but charged me 308.00 on 11/21. Have been on a hold now for 23 minutes. STAY AWAY FROM VIVINT! I am now going with SimpliSafe. If I can get someone one the phone to cancel the horrible service..

I switched my security service over to Vivint and I couldn’t be more happy that I did! Our technician that came out Christian was very professional and very knowledgeable about what he was doing. Really appreciate all the time and effort they put into this highly recommend.

The service I received from both the consultant and installer was awesome. They both provided the details to make it convenient that I had not many questions. Enjoyable experience ever experienced. Thank you to both departments for the support and guidance given during my service. Convenient and timely with all details.

The technicians were very polite and knowledgeable about the product. They were very nice and they explained everything in a way that I could understand. I would recommend this to everyone. They were absolutely impressive. They made me to where I would love to get the product. I even recommended it to my granddaughter and she applied. Thank you and I appreciate you.

From sign up to installation, the Vivint team was responsive, thorough and efficient. I was kept aware of the status of my order and installation and the demo for myself and my son was very helpful for me to feel comfortable with the equipment and features of my new system.

They are the best in the business with bait and switch. I was quoted a price much lower while I was shopping and comparing prices. When I called back the next day to sign the contract, the price changed significantly. BUYER BEWARE!

Very good Service Man that came out and walk me Through everything. He was patient with me. He helped me set up my phone where I can View my home at any time. He was very knowledgeable about Vivint. Made me feel like I made the best decision about choosing Vivint.

The technician installed everything quickly and his explanation of everything was easy to follow. He was very friendly and down to earth and him installing and explaining everything as he went made me feel safer and less worried about the safety of my household. The setup was seamless and his explanation of it all made it easy to navigate and explain to my spouse.

Technician was extremely patient. I completely appreciate that from him. He has great people skills very outspoken. He walked me from point A to point B. He also offer me other options. He explain how other cameras work if I needed window sensors. He also said how Vivint system works. I give him 110%. Thank you.

Corey did a really good job installing my equipment. However, I was not aware they would need to drill holes in the wall for the wires which I wish I had known beforehand. Otherwise it was a very good experience and if anyone ask me about it, I will give them Vivint’s information.

Our Installation was flawless even though Tim ** didn't have much to work with! He was able to put our cameras where they had the best possible coverage without breaking the bank. Then took the time to explain the viewing panel to us so we could understand how it worked.

We are so excited about our new alarm system! Our installer, Brennan, was absolutely wonderful. He was very professional, kind and courteous. He also displayed great patience when dealing with all of our questions, and even helped us set up all of the parameters on our cameras. This has been a great experience so far and we hope this continues.

We have worked Vivint for about 5 years. They provide great products and we did feel more secure using their company. We eventually decided to make some changes and cancel. My disappointment comes with the customer service with this. My experience with trying to cancel was fine; they did the usual, "are you sure you want to cancel- we can make changes to the package, change prices," etc.

Eli was great, he explained every detail and worked hard to accommodate my family with what we needed. Techs were fast, respectful and courteous. Products are user friendly and installation was fast. All Vivint employees that came to my home were respectful and happy to help even after I said it was out of budget. They still tried harder until it worked out for both of us. Highly recommend their services.

The first issue I had, but this system was that a continuously stopped communicating with the mobile app. I was unable to access functionality that I had paid for. The second thing is that the keypad went out on three separate occasions over a year and a half. Even though they replaced the key that I had to go through all the manipulations to put those keypads back up call into the office and connect them to the system. What a pain in the butt. Thirdly, when I decided to cancel because I was just so through with all of the ups and downs with this system, and how things kept disconnecting and the wireless connections and batteries were just failing they disconnected my mobile app so I'm not able to access my camera even though before I have been paying for storage. Of course I thought that you could still use your system even if you weren't signed up to pay them a monthly fee for the rest of your life to use the functionality of your cameras.

We love Vivint’s system because we had it before in another State. So to get it again was a no-brainer. One thing we’d ask for in this account activation experience, however, is attention to detail when installing. Blinds should be put back the way they were before sensors were put on. Panels should be straightened, including garage mounted receiver, etc. Customer service is top-notch. Just slow it down and truly make it a white-glove experience.

The installer was wonderful, quick and helped me upgrade my plan! Now we have peace of mind with our new security system as well as a doorbell camera. He even offered to be on the lookout for security locks that will match my door handle! I am very pleased with the experience and we will certainly refer to others. The supervisor came by to check everything out and make sure it was perfect! Everyone was wonderful!

We recently got a Vivint security system. We are loving the system so far. More than anything the staff has been absolutely fantastic. The sales rep that helped us was David ** and he was incredibly friendly and informative. He was also very genuine. I never felt like he was selling me unnecessary things. I don't remember the techs name, but he was also friendly and worked at a very good pace. Hard workers all around.

Anthony was very professional and kept me informed every step of the way with the installation of my house alarm. He took in mind my budget and didn’t try to upsell unless to fill a need. He also took the time to make sure I understood how to work the alarm and if I had any questions before leaving. I will definitely refer a friend.

Very Great Customer Service, very Fast Installment and Easy to Control by phone and At Home, the Salesman Nora did Very good With me Being His First sale, I look Forward to Being a part of this Company for A Long Time, I have All Ready Told All Friends and Family about The Great Service

The inability to get your account cancelled is just AWFUL Business from this company! I sold my home in December and called to begin the cancellation process. Every month I am charged the fee to f $27.14 and every month I call the customer service to cancel the account and obtain a refund. It is now the next November and I am still being charged. Vivint owes me a refund and NOBODY has the competence to cancel the account and send a refund.

I called back on October 22, 2024 and was told I would get a $500 refund because an installation guy said he could not install my equipment in this apartment. I have called once a week for 6 weeks and have gotten no resolution. Their customer service is overseas in a country where they have broken English and the language barrier is terrible. I would never recommend this company to anyone.

Could not understand why I only received $75 for my commission when I had my system installed. Still waiting for the bonus $300.. And I also needed to find out if there are more incentive or bonuses for the installation of my system. Plus when I recommend others do I get any bonuses or other commissions.

So today I was researching security systems. Among the some of the ones I looked into was Vivint. I got a call from a representative who asked questions about the type of system I was looking for. After everything was noted, I was asked for my social security number and my personal information to be able to get a quote. When I told the representative that I would not provide that information just to get a quote, he stated that there was nothing he could do to help me out and hung up. I don't care how good of a system you guys offer. But to ask for personal information this days just to be able to get a quote is completely ridiculous. Don't even know how you can get any business like that.

Aaron who first took my call was great. He really seemed genuine and was very helpful. Alex the scheduler was horrible with customer service. I hope I don’t have to talk to him again. Harold the technician was amazing. He was so courteous and patient with me. Overall it was a good experience.

Thank you to Jedidiah for the quick, precise and thorough installation and tutorial. He explained things so well and was extremely friendly. He wore shoe coverings inside the home, never complained about the weather while raining on him. Made us feel extremely comfortable with the equipment we chose. Thank you to Jedidiah and Vivint for the great experience!

Very knowledgeable and friendly. Did a great job. As we discussed the installation we made several change and improvements because of his knowledge. We are very pleased with the system and the process. The system is an upgrade from our previous security company which give us more security and more coverage. We really like the great definition on the cameras and the ability to record and zoom in.

My installation technician Ben was very friendly and understanding. He answered all of my questions and I had many. He also was patient and showed us how to work our new system. I knew very little about the security I had purchased and was considering backing out. Ben and his friendly expertise is what made decide on Vivint.

Installer was professional and knowledgeable, installer stayed late to ensure system was properly functioning. Installer made sure we knew how system worked and went through all the available options of our system. Installer was careful and worked pretty fast. We have animals and he was aware of their presence to ensure they did not get out of the house as he was going in and out of the doors completing the installation.

My technician was professional, knowledgeable and friendly. Very quick and on time. Would highly recommend. I feel like I was given all the information needed to secure my home safely. And I know I can reach out if I have questions. I love the quality of the system I received. Thank you.

The tech was well informed. Gave clear and concise instructions on how to operate system. Tech arrived at designated time. Went straight to installation and explained each step by step process. Thank you for sending a great tech to help my family feel secure and safe in our home.

The tech actually showed up a few minutes early our appointment. Was very knowledgeable and explained everything in great detail. We double checked and confirmed he had all the equipment that was discussed and set up with the salesman before starting any work. He worked fast and with great care to our home. Before proceeding with any work made sure that’s exactly what we wanted and explained all of our options for different or better locations that he could do to make sure we got the best coverage for each camera in each area. Five star service and work in my opinion.

Daniel and Anthony were easy to work with, explained in terms you could understand. There was no mess to clean up. It was a pleasant experience. Vivint is the future of security! The process was non invasive, everything is wireless, the cameras are amazing. It is everything I could ask for.

Elijah was amazing. He did a super clean install and was very helpful. I will be referring him to others. Great work. I am a GM for an HVAC company and would hire someone just like him. He is the type of employee other companies would love. I am really happy with the way all the products work. Above and beyond on the service.

The installation of cameras and everything was quick and done properly. He was very informative and patient when going over how to use the tablet and phone app. He also had very good ideas as to where to put cameras that would be beneficial for us. Huge help. I’d recommend the Vivint team.

Christian was very professional and helpful. He seemed very knowledgeable of the product and service. I was very pleased with the service he provided. He stayed busy in an effort to make sure of a timely and clean install. He made sure that he cleaned up any mess that he made. He was also helpful with the recommendations he had on the app.

The sales reps really explained everything and promoted all the benefits! I really like the doorbell camera and the deter mode when I have packages delivered! Plus the light on the camera when I pull into the driveway! The technician was very helpful in setting everything up and the making sure it all worked!

It only took them an hour to get it all in and working! Very simple directions. The fellas Anthony and Derrick were wonderful! They cleaned up and everything was properly placed!! I feel safer already!! I've had trouble with people driving in my driveway for no reason. Or sitting in my driveway. I'm older and by myself so I have a fear of unknown people who come around.

Our person that came was very polite. Very nice person. Any questions we had he answered them. The whole install was great. Very good. Would recommend him again. He also went over everything 2 times for us to make sure we understood. The person Kevin that told us about it was also a very nice respectful person. You guys are amazing.

Customer service was good, installing text were easy. Up until they charge my account without telling me I had a fee for it other than the monthly payment. You guys need to advise a different amount of payment as you go through and not just charge it at the end.

The install was a reinstall after a rebuild from a house fire. The install was great. Didn’t take too much time to install. I didn’t have WiFi installed yet so the tech Jessica offered to come back out to help me finish setting up the app on my cell after WiFi is installed.

Great product and great service. Purchased and installed the security system the same day. From the sales team to the installation technician everyone was kind and very helpful with the finding the right solutions for the project. Would recommend to anyone looking for a high quality security system. Vivint is the best in the business. Check them out for yourself or a loved one.

My system has only two of the many cameras working after over 6 hours on the phone with four technicians on different calls. I took the panel on and off 8 times moved the box from above the garage door and back door like a prank still not working after being held on the phone for hours finally a real person is set to show up hear on 11/22/24. All this was less important in get my system running to my expectations the most important was getting my payment & yearly contact taken care of. I am most impressed with the company so far. Still waiting to see if they will be able to get the system up & running when the tech arrives at my home. My suggestion would be to improve set up experience & only start collecting money monthly after the system is set up & running correctly not before and expecting payment for part of the services that were provided.

It was a door to door approach with is usually off-putting but Kam was patient, kind, and thorough with his explanations. It was a later-in-the-day sale so installation didn’t start until 7 and lasted til 9:30 pm. We did have to split up the install for another day. So far, the system has been easy to navigate.

Had a great experience when they upgraded the outdated system from the previous owner of our new House. Very respectful, listened to our needs, didn't push any products that we don't need, made sure we were comfortable with the monthly bill. Technician came right away and did an excellent job, answered all our questions and made sure everything worked before leaving. Very knowledgeable.

VIVINT offers exceptional customer service along with quality security equipment, whole process very easy, staff very kind, Mr ** took the time to explain in detail all about VIVINT service, Mr ** made exceptional equipment installation and took the time to explain system operation, in short words high quality security system in low cost

Xiyu was very friendly and courteous. He explain everything to me about the service. The technician was very nice and explained everything about the alarm and cameras. It was a very pleasant experience. Thank you. I am very satisfied with the service. The camera has a nice clear picture. Love it

Well, since I had to change security companies I decided to go with a company that is up to date with the 21st century necessities in home monitoring security. After checking ratings (4.9/5.0 stars), and a referral from a friend who has Vivint and likes the system, she showed me the equipment and how it works, and I must say that I liked what I saw. So far it functions great, is user friendly and does not have the complications and added expense of a wired battery box in a closet. I've had Vivint for only a few days but customer service seems excellent and the tech that installed my equipment was personable and efficiently determined to get my system up and running as he worked around and helped me remove the old equipment from the prior company. So far, so good.

I had a very positive experience with the security install today. The two young men that did the work were very polite and professional. They explained everything they were going to do according to the work order, made some changes after discussing it with me, and went about their job. The install was fairly quick. They explained how to use the equipment in a manner I could understand. They cleaned the work site inside and out. I would definitely recommend Vivint to my friends and family.

I just bought an older, but thoroughly renovated house. The upgraded systems were included in the sale. The installation went smoothly, and all of the features of the new systems were thoroughly explained and demonstrated — a clean and professional job. Vivint is an excellent company to work with, and I can recommend them without reservation.

So, let’s start with my title. The reason I gave 4 stars and not 5 is because I was very uneasy. A tech came to my front door in plain clothes, no company car, and no ID. Thank God he was able to pull my service contract up and show me his info or I would have declined service. I think this is VERY unsafe considering the world we live in today.

Jacob is very knowledgeable and very friendly. His install process is flawless and very professional. All the cameras are perfectly placed to where I asked him to put them. Also Jacob went over everything with me until I felt comfortable with the new security system. For my first security system I can say I’m impressed so far. Overall very great experience and would recommend.

New system has been installed and up and running. Chris helped with all of our questions and put the cameras in secure areas of our house that we wanted coverage. All went well and he was professional and cleaned up after himself, which is a bonus. Joshua also did a good job informing us upfront of coverage and how this will help us feel more secure when we are home and away.

Tristan is very effective selling and introducing to us Vivint security. And the technician who installed the equipment cameras are very knowledgeable about the job. Excellent service. I'm glad I switched from ADT security to Vivint security. I will surely recommend this to my family and friends. Who knows maybe someday I will do a commercial about Vivint security.

Bleu, the salesman and Doug, the installation man, were Great and their timing of your Product was in time for our Holiday travels! We will be telling our 5 Adult Kids about your Company! The system is working Great.

Called to shared I was charged twice during an account transfer process, they basically told me they could do nothing about it and to ‘call my bank’ and implied I was lying. I asked for the dispute process and they declined to provide the information (billing department guy was RUDE, talked over me - mansplained me - just awful). This was after talking to 2 previous employees (who I could barely understand) and being on the phone for 1.5 hours, I was out of luck and hard earned money. Then I had called to back to move my service, to find out that they transferred my service to the wrong address, which then they couldn’t help move my service because the address was wrong and didn’t match. So then I had to call the account transfer number to fix the issue I had already paid twice for

Installation great!! Not enough time for teaching me about the system. In a hurry to get to next job. No handout to study about how to use what was installed. Brandon and Tyler were very professional and cordial. Just in a big hurry to leave. Tyler assured me I would do OK but I wasn’t as sure as he was.

Technician was incredible. Thorough and knowledgeable and quick and prompt. I will recommend him to all my colleagues. Way better experience than other companies. From start to end, he was able to guide us through the whole process. Cost was on par or cheaper than our previous company. Finally he was very noninvasive and we were able to carry on our normal routine while installation was going on.

Excellent service. Very quick, intuitive controls on panel and app. Service members were very informative and helpful in explaining how the system will operate, and how many features we will have that can be personalized for us. I am very happy and satisfied with the professionalism, timeliness, and ease of use of all the equipment installed today.

Conrad did an excellent job at my shop. He was very thorough and made sure I had perfect understanding before I left couldn’t have asked for a better tech. Thanks for sending him to my job. I have Vivint at my home and have had Hardly any issues and it exceeded my expectations. So I had them do my shop as well. Hope this helps.

Gram was so nice. Not in hurry. I like that they did the work and it didn't take that long so that was good. They ran through on how to work the keyboard so they if I understood it what I didn't they help me with it. So yes they were ever helpful through everything.

Taylor was friendly and professional. He reactivated my system. He tried getting one of our cameras back online but was unsuccessful due to some PSI missing. However he was able to do everything else. Restarting Vivint system panel, showed me how to use it, turn motion sensors on front door and back door

Grant did an excellent job this morning. He was on time as he stated and took the time and explained everything in great detail. Mr Grant also walked me through the online app. Great job Mr. Grant and thanks for the help. Highly recommend him for a raise and promotion.

Everything was fine BUT….the installer showed up two hours late... around 10:30 I think. One person. We had dinner plans for 6:30 but he was long from finished. This was clearly a two-person job. He said we could not leave and that he had to finish. We canceled our reservation but gave him a 8 pm deadline. He didn’t finish it all but apparently, it’s not much. This was unacceptable to make us miss dinner. They are finishing sometime next week.

I've had too many bad experiences with Vivint. The products are unreliable, expensive, and break easily. The app is useless, completely skipping recording for times when activity was happening and it happens way too often. Customer service is non existent unless you're willing to pay more. The experience with the sales person was uncomfortable at best. Avoid Vivint. I spent a lot of money only to have cameras that don't work and recordings of times that I don't need.

DO NOT USE THIS COMPANY. I bought a system and signed a contract. Smoke detectors started going off randomly. Service tech could not fix the issue. Called customer support no less than ten times with no resolution. I removed the smoke detectors about 2 weeks after installation. Vivint would not credit my account for faulty equipment and still made me honor the contract. I had to pay these crooks for equipment that did not work. DO NOT USE VIVINT FOR ANYTHING!

Did excellent answering all my questions and explaining their product and how it would benefit me in my home. Very professional and knowledgeable. Tech installed equipment in timely and professional manner. Very polite and explained what each piece of equipment did. Was very quick and knowledgeable about installation. Matt with sales stayed in our home till all equipment was installed and came back next day to check on us to see if we had any questions and if everything was working as it should.

The sales and install were so easy and fast! The equipment is so intuitive and easy to learn how to use. Couldn't ask for a better experience! I will recommend this to everyone I talk to! I can't say enough about how happy I am with this company. Thank you for such a pleasant experience.

My installer did a great job both explaining setup and suggested additional upgrades. He is Pro at installation and making sure he cleaned up after himself. When he completed he went over every detail of operation of the system. He helped me understand the system and answered all of my questions about the system.

I was pleased with the promptness of the technician. I was also pleased with the knowledge and the patience that the technician had describing how the system work. I even got the thermostat which came in handy and I appreciate that so we’ll see. We’ll see how I love Vivint, so far so good

From the first phone call to set things up, to the flawless installation, Vivint has been everything we could hope for in our home security setup! No hidden fees, everything was carefully explained, and we felt like we got what we needed and not just what they tried to sell us. Will highly recommend to friends and family!

Decided to go with you guys for a whole new security system and I’m more than pleased with the outcome and the service I received. Will highly recommend the company and the service tech that came out and installed my system. I will highly recommend you guys to anyone that is looking for a house or business security system

Everything went well and smooth. There were a few issues concerning equipment defects but they were replaced with new units. The installer showed up promptly and was extremely professional. He made sure that everything was to our liking. And gave us the run down on how to operate everything. Would recommend to others.

My technician was very thorough, efficient and knowledgeable. He was punctual and took his time in explaining any questions I had about the equipment, additional products and services. I am enjoying all the features I selected to assist in caring for my disabled Mother.

Vivint was very good with their information about install. I believe they were very informative and helpful. As I told them I would give them 10 stars out of a possible 10 stars! They went over the products in detail until I felt comfortable enough with them until they felt confident enough that I understood enough then they left.

From the initial quoting to installation, the entire process was very smooth. The technician that completed the installation provided a great service, and was very thorough in explaining how our new security system works. I'm extremely satisfied with Vivint. Would highly recommend to anyone that is looking to secure their home and family.

Peter was a great technician. He was very welcoming and friendly, and he did a great job installing the pieces and walking us through all of the ways that we need to use technology. Would definitely recommend him. He knew where to place the smart home equipment around our house, which made me feel very safe. Overall I’m very happy with the product as well.

Harold did an excellent job. Job well done! Pleasant person. I would definitely give a 10 on his service. What can I say? This young man provided the best customer service, didn’t try to oversell. I enjoyed his service. My neighbor is looking, I gave her the info!