Vivint Reviews

My technician Elijah was super quick and efficient. He was very thorough with the install. He took the time to make sure I was tracking everything and understood everything. Would recommend getting him for sure! He represents the company well. The salespeople were also great. Took their time with me and were kind.

The technician was very friendly, knowledgeable and helpful worked quickly to set my home security system up. He showed me everything I wanted to know on how to use it. I would recommend Vivint to anyone.

Great customer service. I was very reluctant on started but the representative had a five-star attitude. Any questions that I had he was able to answer and the technician came out not even 30 minutes later so everything was fantastic.

The salesman and technician were both very helpful in the process. Within a few hours of selling me the equipment a technician was there to install. They were both very professional and worked very hard on to get it done quickly and efficiently. We’ve had the service for about few days now and it works a lot better than our other store bought cameras.

Very happy with our decision to trust Vivint with our security needs. Within a matter of minutes, our tech knew what we needed, what was best for us. He did a very good job of explaining everything to us.. Whole was in service within a few hours.. Well worth the money.

My family and I are satisfied customers! We will continue to recommend Vivint to our family and friends. Having security provides peace of mind. My family looks forward to upgrading and adding on additional services as they become available. Our technician was wonderful!

I’m getting used to it. A survey should come after a week or so of using the system. So far, it’s ok. It does pick up a person at a good distance. It does let me know. I like the flashing lights at night. The bird chirp is different.. but it’s an attention getter. Only time will tell.

I really don’t like how you guys started off lying to me in the beginning about my appointment. Not very happy with this company. I asked the guy before he left if there was anything else. His respond was everything works properly. My cameras don’t work properly. Then they want to charge you $100 to come out for something they didn’t get right the first time! I’m not being reimburse for taking off work to call them to fix the problem so no, I don’t want to pay the $100 for them to come back out and make something right they didn’t get right the first time. I hope they treat someone else better than they did me. Not to mention the lagging the app does and takes 30-1 minute to load on phone. Feel like this is a complete waste of my time.

Incredibly disappointed in this company and its service! The app is always undergoing maintenance. The cameras constantly go offline and have to be rebooted. For a security system this is unacceptable!

Ahmed explained Vivint, and John Paul professionally installed the system. Any updates I needed they were able to assist. It was time consuming and my dogs were pretty annoying. They were patient and kind. Thank you.

I've been with ADT for years. My first system the buyout was $1200 and couldn't take it with me when I moved. My second system (that I'm throwing away now) is junk. Horrible quality! The system I got from Vivint is mine. I pay Vivint for service. Great equipment! Oscar My sales agent was good to work with. My installer Douglas was Top Shelf!

Great products! Tech was friendly, transparent and very knowledgeable. Got the job done in great time. Would definitely recommend. Tech came and did the job and cleaned up all of the mess. Very professional.

My initial thought of owning Vivint was the expense but one would need to explain customers that there are two separate billing, it is not in one setting bill. But the service overall is good. Technician was wonderful, efficient and friendly. And pricing is reasonable. Be sure to check the cost and billing. But it is worth to secure your home.

Just want to take a moment to place the spot light on the exceptional Vivint Sales Representative, Leon, 29 June 2025 and the Technician, Micheal **, who performed the installation of our new Vivint (Home) security system installed on or about 1 July 2025. Leon was professional and took the time to provide the Pros and Cons for moving from Brinks to Vivint. At no time did Leon resort to any pressure sales tactics! That was greatly appreciated. His dynamic presentation and the impressive Vivint equipment sold my wife and I on the need for switching over to the Vivint products and services. Michael was not only very personable, but went out of his way to answer all of our questions (often going in to great detail). He spent a considerable amount of time surveying our residence which served us well when it came down to determining the best location for installing the cameras. The overall experience couldn't have gone any better!

Javi and his installer are excellent and I will recommend Vivint to all my friends and family. I haven’t had Vivint very long but I am happy with the security features like the door chimes and the doorbell camera and the lights.

Sales rep came in and was great at explaining where everything was going to go and what it did. He didn’t try to force us to buy extra and waited until the installer came. The installation process was quick and very little cleanup afterwards.

A lot of people are quite happy with Vivint and it gets high marks from tech reviewers, but I want to warn you to be careful, especially if dealing with their door-to-door reps. I made the mistake of falling for the pitch from a Vivint salesman a few years ago. We had been considering getting a doorbell camera, and we were interested. But the very first thing I asked was, "Is there a contract?" I later asked that question two more times to confirm, also asking if I would be able to cancel at any time. Each time, he dismissively assured us that there were no contracts and I could cancel.

I just got it yesterday so I don’t have a lot of time with it but so far it’s been pretty good… I like the fact that it has the sensors to follow motion when detected and the entire system makes me feel safer at home.

They were professionals and did a great job! They deliver a quality product. The tech arrived within 20 minutes of signing up and placed the cameras the same day. I would recommend to my family and friends.

Jacob was a great installer. He worked hard and sweated profusely in the attic. Give this guy a raise. I assisted him with putting a centrally located outlet in the attic to speed up install and keep it clean without leaving wiring exposed on the walls. I recommended to Spencer (Salesman) that you guys should have a certified electrician on staff to install these outlets in a centrally located area in the attic. It will speed up the overall installation of the cameras. I've only had the system for 24 hours at this point. I may update review as time progresses.

The first experience was TERRIBLE! The young man took my information and never returned. This is a disservice to the company because it made it appear as a scam. Koonar did service recovery for sure. Josh and Reyna also had amazing customer service and I appreciated their time and patience with installation and explaining everything. I’m super excited to be able to control my garage and I love the month to month and buy out options! Also, the gift card which tells me VIVINT is confident in their services! So far so good! Happy Customer! Good service recovery!

10/10 on everything! Our salesman was very knowledgeable and answered all of our questions and got us set up with the service guys, not even 15 minutes after he left! We love our system so far and glad he stopped by and we made that decision! Our service guys were very quick setting everything up and showed us how to use everything and also answered all of our questions!

From the initial call, to the follow up and appt confirmation, the whole Vivint experience is one that everyone should be happy to receive. Will definitely recommend this company to anyone in the market for a sense of safety and peace. I want to give my tech Young all the praise. On time, quick, super knowledgeable and friendly!

Timely and professional install and informative salesman. Hopefully this is the start of a great consumer and service provider relationship. Bought me out a bad service providers contract. Better products and hopefully better service.

Service is nice. Installers were very professional and took me step by step, enjoying my service. I would refer others to your service, very informative and explained everything. It was installed very professionally and everything is on point.

Technician was very efficient and knowledgeable with the installation process. The areas were kept clean and everything was very smooth. Highly recommend to anyone looking for a fast and reliable security system installation.

The overall experience was good. From meeting and speaking with Henry to the technician, who’s name I forget, both were knowledgeable, helpful, considerate of my time and property and very, very good customer service.

If I could leave 0 I would. I would not recommend this company. The salesperson lied and told me it was NOT ran on WiFi which is why “it’s the best security system out there” and considering we live in Florida I was so thankful to be able to see my cameras during evacuations. Immediately I started having connection issues only to be told by customer tech support the salesman lied and it’s absolutely ran on WiFi. I am rebooting the system 2-3 x per week at minimum.

Randy came over and was super helpful! He got here very early and it was great because we didn't have to wait till the end of our 4 hr time frame. Great customer service! Very friendly and was helped us with the app to assure we were all set.

This company is amazing and patient. My technician, Brandon is wonderful, knowledgeable, and answered all my questions. I recommend this company to anyone and ask for Brandon as your technician. 10/10 ⭐️.

Hugo was my technician. Very cool guy. Knowledgeable about the products. Moved efficiently and explained everything in terms i could understand. With that, I still need something written to walk me through the how-to's later on just in case I forget how to do something. But overall I'm satisfied with the job Vivint (Hugo) did.

Great products that you can choose from to build the security system you want or within your budget. Seth did a great job explaining all the products they offer, the cost of each and for just $1.48 to get the installation completely done and ready to use in 1 1/2 hours was great. We would definitely recommend the company for the leadership honesty and commitment to make sure we understand every aspect from start to finish. Great price for what you're getting overall. Thanks to all that helped to secure our home.

We scheduled a service appointment with Vivint on Wednesday to replace a garage door sensor. The appointment was set for 4pm–8pm—no one showed up and no one called. When we followed up the next day, the customer service rep treated us like we were making it up, even after we provided screenshots of the confirmation text.

The installer was professional, knowledgeable and ensured that the equipment was located in the best position to capture any activity. He was easy to communicate with and pleasant to deal with. It was a pleasure dealing with him.

Tim was professional and went over my plan with me to start. We talked about what system would best fit my needs. Price was right and then he got to work. Everything set up and such a clean look. Even got a new thermostat. I never owned a security system. Tim made this such an easy process and did amazing job!

I have Vivint with all 3 of my stores and my house. They are as professional as you can expect and very quick to work with. I just got them setup at my new store and now we can load product into the showroom :)

The tech did a great job explaining everything and set up time was quick. He kept everything clean and tidy. Very professional, made sure I understood everything. Left his business card in case I needed assistance or had further questions.

Tech was super knowledgeable. Thoroughly explained everything that had to be done while at the same time taking time to ensure we at least had a basic knowledge of system being installed. Total installation time was less than 3 hours.

Great service. Great value. Tristin was phenomenal. And the tech guys came and did an amazing job installing the equipment. They deserve a bonus. I would recommend this company and service to everyone.

Kendrick, my salesman was very well informed on the product and was easy to talk to. The install tech was super professional and quick! I was very satisfied with them both. The product is very easy to use. I feel like I've owned it for a week already.

Everything went so easily. It's hard to believe it was so simple. The person who installed my equipment, Donnie I think was the name, was incredibly knowledgeable and wanted to make sure we were well taken care of. The system also works very easily with or without the app. I'm happy with my selection of provider and the service.

I have had Vivint Smart home for several years. After moving to a new home recently, I installed Vivint once again. Very happy with equipment used and service offered. Provided existing customer discount.

I had a great experience with this home security company, thanks to Caeden and Jonpaul. From the beginning, Caeden made the process simple and stress-free. He listened to what we needed and helped us choose the right system—no pressure, just helpful guidance. What impressed me most was how fast everything happened. We had same-day installation, which was a huge plus. Jonpaul, the technician, showed up on time and was completely professional. He got everything installed quickly and walked us through how to use the system step by step. He answered all our questions and made sure we felt confident using the setup before he left. The system itself works great, and we immediately felt a difference in peace of mind. Everything was done right the first time—no hassles, no surprises. If you’re looking for reliable home security with great customer service, I highly recommend Vivint.

I have been a Vivint customer for about four years. They require a professional installation and the monitoring service is expensive. However, I have been generally satisfied with their service. My experience with installers who came to the house has been good. The technical support I received a couple of weeks ago was also very good. Yesterday, I had the first nightmarish experience with their customer service. All I wanted to do was to receive instructions on how to return a key fob, which is a worthless product. When I called the main customer service number, I was given the opportunity to use their text option. I did that and soon enough I was told that they could not assist me via text. I called again and got to talk to Juan, who could not help and was extremely difficult to understand due to a very heavy accent.

The installer was professional and very knowledgeable. He was efficient and qualified for what he did in my home. He alone explained what he was going to do in great detail. Last and probably most important he was on time. God bless.

All personnel were patient, knowledgeable, and efficient. The installation was beautifully done. I highly recommend them for security. The technician went through everything with me and everything is linked to my phone. Easy

Installation was exceptional - so happy we went with Vivint and their professional installation. Everything seems so easy to use; cameras, doorbell, motion detectors, locks, etc. We feel very safe with the system in place.

Great experience! Easy to communicate with and positive interactions! Gavin was great to work with and was kind when being asked many question. Excited for the system and how easy it will be to manage.

Vivint's service, including a malfunctioning thermostat that's caused daily problems and additional costs. Despite paying for upgraded services, the issues persisted, and we were forced to seek temporary accommodation in a hotel during a heatwave. The cameras have also proven unreliable. I've had to contact them over a dozen times in five months, and their customer service offered me $40 off one month's service before raising my bill to $150/month.

Thomas with sales did a great job going into depth on how the system and its functions and options provided. Justin the tech who installed the system was respectful and helpful as I ask the few questions I had. Both gentlemen were kind and had a few good laughs which is always a plus!

Gavin and Michael provided excellent customer service. Gavin was particularly helpful and informative upon arrival, and he promptly set up our system. We couldn't be happier and highly recommend their service.

From start to finish was amazing. Informative, patient with questions, very helpful in walking us through the process and fast. The quality of the cameras are beyond what I expected. Jordan was very nice and Matt was very fast installing everything.

Been a Vivint customer for some time and I have experienced issues from day 1 that never went away. These included technicians running through my home, equipment failure, scheduling issues, 4 hours wait times to speak with customer service reps, lies from Vivint customer service reps, no one in area to service equipment, and the end all be all was when a rep arrived to service my equipment broke my attic door lied about it only to later admit to doing so. Then having to fight with customer service to restore back to its original condition. I would AVOID this company.

The sales rep was very professional. It is the best product for me at this time. It has stopped someone from coming in and out of my apartment. I suggest putting sensors on the windows, too. The installer was very professional as well. It did not take long to install equipment.

My salesmen Cedric and Sam were fantastic!! They felt like neighbors!! Sam did the installation and he was courteous and professional at all times. They did a great job and I got a great deal!! Oh and they got me installed same day... Never heard of!! Customer for life!!

Kaleb and Skylar were very helpful in making sure we Understood what we were getting. Most of it is self explanatory really and the install was 45 minutes if not less. Basically it was smooth and worth it. Thank you Kaleb and Skylar for stopping by.

The technicians were very professional and patient with us, and they answered all of our questions. They took the time to ask us what our preferences were and set equipment up based on what we wanted.

System has continuously failed us! Today it's 95°in Florida and all of a sudden, no notice or email or anything saying our thermostat batteries are dead! Well those batteries being dead about killed my dogs. It was so hot in my house! Door sensors say doors are open when they are not! And again had issues with smoke/carbon dioxide detector! I will be telling everyone never to even think about getting this system! Nothing stays working. Seems like every year we have numerous issues with this equipment. I have had so many problems it's unreal. Just having to deal with troubleshooting for hours sucks! Just go with Ring!

Technician came out and set up all new system in our house. We’ve used Vivint for a few years now. I set my appointment telling them we are not available before 3 pm any day, as I work days and my husband works nights. They set the appointment for noon-4 and told me not to worry! A tech won’t be there before 3 pm and they’d make sure of it. The day before they call and tell me the latest the tech can arrive is 1 pm and they’d couldn’t do a 3 pm tech arrival. Thus forcing us to move around our schedules. Anyone who renovated a house and works a corporate job with a spouse working overnights knows how hard this is when you’re using all your pro to move/renovate… So we’re already not happy about the installation times. On setup I talked to a rep on the phone and texted stating my husband would be home for the technician.

Armando your technician was very helpful and professional. We are very pleased with Vivint. Easy to manage and very efficient. They were here on time. It took longer than expected but it was done correctly and efficiently. Armando walked us step thru step and was very polite and patient.

We had a wonderful experience with the team who put in our system. They were very helpful explaining everything to us. They didn’t try to sell us more than what we needed for our home. The system is very easy to operate. We were very pleased with the team who installed it and those I worked with on the phone leading up to the installation day.

The sales rep was nice and professional. We were very well informed about all the products and what they do, so that we could what would work best for our security needs. The installation process didn't take long and the installer was very professional. They both did a great job.

I had a really good experience with both the sales rep and installer. They were both very helpful and professional. The equipment is great the visual quality on the cameras are awesome. Would definitely recommend Vivint.

You guys did a great job. Your products are top-of-the-line and the customer service was excellent. Jonathan my sales person took this time, explained everything was very patient and showed me all the advantages of choosing VIVINT.

I was told I could cancel my account at any time. I was not told that they would get a loan out to pay for equipment. I was told that was what they used to do but did not do that anymore. Well, I found out today that I have a loan for $3500 to pay for this equipment! I am not happy.

I had an awful experience with Vivint. I called for emergency help, as my carbon monoxide detector was alarming. Instead of Vivint checking to make sure I was safe they tried to sell me more product. As I was telling her that my concern was safety, and not buying more products, she continued to try and sell me cameras for my home. On top of this although I pay for a protection plan she proceeded to tell me that someone checking on this could cost me $100. To make a long story short. I ended up having to call 911 to come check my house. My experience with Vivint has been the world's worst.

Tim was very knowledgeable and professional. No complaints. I would recommend him any time. Very helpful in showing me the app and the system. Knowledgeable of other products too. Would be available. Excellent all round.

I want to take a moment to sincerely thank and recommend Marcel for the outstanding service he provided during his visit to install my security system, cameras, and thermostat. From the moment he arrived, Marcel was extremely polite, friendly, and professional. He clearly knows his work—his knowledge about the system and how everything functions was impressive. He took the time to explain what he was doing and made sure everything was set up properly, walking me through the system to ensure I was comfortable using it. He showed real patience and professionalism throughout the entire visit.

The installation process was quick and the installer was kind and efficient. I will be sure to recommend family and friends. I look forward to using this system. This will definitely bring me some peace of mind.

Great service but company needs to find a better way to have documents ready to go and signed without delay. Technician did a great job but I noticed companies policies and systems slowed down the process a great deal.

Truly I was impressed by the presentation of Vivint's first representative. She was very professionally inclined about Vivint's security system products. At first I thought why would I want to cancel my service with ADT. So she explained to me cameras for the front yard and back yard. Even the doorbell has a camera. I like it when someone approaches my home, I will hear a whistle. She explained to me that even though my rear sliding door had a sensor. The glass can be broken to gain access to my home and the alarm will not go off. I was not aware of that issue. So now I have a sensor on my sliding door and all the downstairs windows. Two smoke detectors have been installed and connected to the fire department (awesome). So good by ADT and hello Vivint. Oh by the way Vivint brought out my existing contract from ADT.

Great experience with customer service to schedule appointment. Once Vivint pro (Tim) arrived, he was on time and walked me through the entire system, costs, and setup. Installed equipment swiftly and to my preferences.

The process was easy, the installer was amazing!! Never stopped working while he was here & did everything we asked. This company offers a lot more than the previous company that I had for around the same price. Also the salesman that came to sell me a plan was not pushy at all, explained everything to the T. Couldn’t be happier.

Rep and install guy were great, had me up and running same day. Great customer service and attention to detail. The equipment and software is all very nice and easy to use. So far would recommend Vivint to friends and family.

I’m really impressed of the work ethic of Tanner and the team that Other technicians that helped in installing my cameras. The service and the technology they offer is absolutely amazing! Definitely a 5 🌟!!!!

Great job from the technician, he made it look super easy, they definitely do a good job. Excellent service, very friendly. He explained everything, very clear going through the main panel and the phone app. Super easy to use.

Our technician was very kind and patient. When worry all our construction happening, he waited patiently for our family to finish up some things before completing the home security system. We are very happy with the system. We feel safe and buttoned up nice and cozy at night and even when we leave home, we know our kitty is safe. Works great and much better than Ring. Our family feels safer with Vivint.

The sales process was a total bait and switch. The sales person came into my home saying it would be a fantastic deal, only mentioning the actual price at the very end when I was too dizzy with information to follow along. They started the installation process - which left my house a mess - at 10pm so that they could run out their three-day return policy in the blink of an eye. My system wasn’t properly up and running for two weeks, so how could I know if I liked it or not? Tried mightily to return it. Do not recommend. ***Do not let these people into your home. They are the ones robbing you.***

My experience with Vivint and the Tech that came out was AWESOME and I would recommend them to family and friends. I will be using them again when I’m ready to upgrade. Thank you for the awesome service!

I had my Vivint alarm system installed today and couldn’t be happier with the service. The installer was highly proficient, professional, and respectful throughout the entire process. It was a large and complex job, but he tackled it methodically and with great attention to detail. Everything was installed cleanly and works perfectly. I really appreciated the care he took to explain the system and ensure everything was running smoothly before he left. Highly recommend Vivint and their installation team!

Josh was very respectful and kind helped me with the app and everything. Even though I totally forgot that someone was coming he was here. Thanks you Josh for installing my equipment and everything and thank you for ignoring my nosy dogs and I appreciate that you just kept doing your job.

Logan was an incredible technician. I'm not sure I have had someone communicate so well, be punctual, be patient, and be kind ever in my life. It is no exaggeration. He knew exactly what he was doing.

Installed a security system with Vivint today. Super happy with the installation. Installers were thorough with the explanation of the equipment. Camera are crisp, clear and hard wired! Doorbell and thermostat were a must add on. I previously had a system through a popular vendor but was unhappy with the quality of the cameras. Vivint for the win!

The installation went smoothly our technician Michel was very helpful and insightful. He was on time customer service was very on point when it came to letting us know of any changes. I appreciate this company and hope our relationship continues further.

Sales person was very friendly and open. He explained he was a college student working a summer job. But very proficient in the product and services. The terms he discussed were exactly what was written in contract. Technician was very professional and knowledgeable and walked me through each step in process.

The rep Josh was very nice and professional, he explained everything very well as well as the technician that installed the system 💯 I'm loving the package I chose and how everything works..Me and my wife are very happy satisfied customers!

From the front door sales to the same day installation until they walked out the door it was amazing. The sales rep Michael was not pushy he gave us the facts and information we needed to make a decision. An installation person Erica was here quickly and 2 more came to get it done efficiently and they were all amazing. They even helped clear a path to reach an electrical outlet for installation. They all went above and beyond with customer service.

Friendly, convenient, easy to understand and work with. This is my first time with home monitoring. They made this process very informative, no hard to understand paperwork and this was done with patience and respect.

Loved how kind and caring customer service was. Had a horrific service with ADT and VIVINT was able to understand my concerns and helped me out majorly. I do feel protected and heard and my kids love the loud panel.

They came in at the appointment time. Quick &fast installation. Took about and 30-45 to finish. They were friendly. They explained everything of how to use the equipment and everything works. Nothing requires to have WiFi. I like it so far.

The order experience was a nightmare. I placed what I thought was an order and it was confirmed and when the install came it was a different order. Missing cameras the quote was off and didn’t include tax. The only thing I can say is the person doing my install was fantastic. He made up for it and otherwise I would have cancelled the whole thing.

Good experience with them. I had the alarm in the home that we recently purchased and they were able to get me activated in a few days at a fair price compared to what I previously has with my old home. Very professional and even gave me a good price for adding on to the system.

Troy was very professional and friendly. He took the time to explain all that the system offered and wanted my feedback to see if I had any questions that could be answered. He also offered his professional advice as to settings and told me about what those settings would do.

The sale representative was polite and very informative. The technician was very knowledgeable of installing the equipment. I would recommend the company to others. They definitely rate up there with ADT. I have been an ADT customer for 15 years, to make this switch speaks highly of the company..

It was easy and quick for a set up also to understand. I got a peace of mind while I'm at work being able to check on my house. The price is affordable and the salesmen were polite and understanding of the situation of my life at the moment.

Impossible to Cancel. I finally just stopped paying. Then settled the account in full with Citizens. Then Vivint starts billing me again. The number on the bank statement is disconnected. I called to cancel, and had to get in an argument about it.

They were very polite and thorough. Made sure that everything was in working order and to our liking. Offered to vacuum the mess from drilling in walls and was respectful of our home and belongings. Very happy with their service.

Very informative salesperson. Installers very courteous and cordial! Always double check to where you wanted devices installed! Follow up appointment set and went through device logs as well and the different menus. Very helpful and knew his job!

Doorbell camera, check, door sensors, check. This service is something I have wanted for our home for a while now. We are pleased with both the price point and the ease of installation. The customer sevice is great.

I have issues with scheduling. I need to upgrade. I signed 6-24-25 and have not heard anything from Vivint. I called today. Spoke with two install folks a lady and her manager. Quality of their phone system is poor. I’m waiting for a callback. This person did not escalate my concern. We will see where it goes. Not having a good experience.

The cameras are great. The view is very clear and the quality is great. The person that installed them were wonderful and showed me how to use the features and everything. Also the set up on my phone is nice.

I was skeptical at first but the rep answered all my questions and we were able to get to a monetary amount that made sense to me. Very impressed with the sales rep and then the installation team. Highly recommend them. Amazing experience. Thanks.

My technician Jason was very good, knowledgeable and made the process so smooth. Very professional. Also setting up service was easy speaking to customer service. I like how I kept receiving text messages keeping me up to date with my service and installation appointment.

I have Vivint for less than a month and it sucks. I tried to get out of the contract and they want me to pay upwards of 2k. Please DON’T get this, system is awful and customer service don’t help you is the worse

Everyone was great and professional. It happened very quickly and efficiently. I worked with Louis for information and Logan for installation. There was a young lady as well but her name slipped my mind. They worked through the rain and my barking dog.

I initiated ordering service on February 12, 2025 to have a security service on a home I was purchasing and was quoted total equipment was 772, and any other equipment can be purchased at installation. The tech charged me 728 additional equipment for glass break, 2 smart locks and I paid 465 at installation which is a total equipment cost of 1500. I paid initial down payment 234 in February, 116 and 388 in March, 311 April payment, for 0 May payment and JUNE 243 was not told my payment increased for 435 per month from the original payment of 237 per month.. I paid the 237 per month then I began getting collection notice for May 2027.

I leased a home from an owner for my company Lifeology for our young adult housing. Vivint had been setup with the previous owner so I called to get setup but it was the weekend. They set up a call for Monday, called me and walk it through my text and I was all set with a follow-up call for questions right after. Love it.

This was an amazing experience! Iziaah gave us all of the information that we needed, and Gus set it all up, explained everything, and answered every question that we had... even the once we asked twice!

The young man that came to install my system was very professional and knowledgeable. Took his time and explained everything so an old lady could understand. Would definitely recommend. Very pleased with the experience!!

I have been looking for a home security system and am excited to use Vivint! Jermaine was awesome and very friendly. He was very knowledgeable and answered all my questions! I feel so much better now that we have Vivint to protect us.

I had someone come to my house in I believe 2021 to sell me a Vivint security system. I was excited because I had ADT when we first moved in and their cameras were horrible, then we switched to NorthStar and their system turned bad as well. Vivint had excellent reviews and better cameras. The first 6 months to a year were great. However after that year our doorbell camera would freeze, playback was spotty, sometimes I couldn't access the cameras from the app. Eventually after calling them the app started working again. Then in 2023 I got a call to upgrade our system with new spotlights which I was excited about because our spotlights on the house just didn't work. I asked for a demonstration and they told me that's usually what they did before scheduling an install and if I chose to get one it would be a couple hundred dollars, but only bring my bill up about $5 more a month. Sounded good to me. I was wrong.

The service technician mentioned “adjusting” my lock on my door so it worked better. Since installation it’s been nothing but problems. It’s been three months of constant issues. The lock will stay unlocked or refuse to lock. The app will say it’s unlocked when it’s locked. The batteries drain without fail every two weeks. You never know when it’s going to happen so your options are leave your home unlocked or risk coming home being unable to get back in. The amount of money I’ve had to pay locksmiths at this point is ridiculous. And you have to argue with them to send a technician that btw they will charge you for.

Both the sales person and the technician were helpful, friendly, knowledgeable and informative. They answered all my questions. I was able to use the system when the technician was here. It seems easy to use. I feel confident about using the features I have.

Very friendly. Excited for the new service. Overall a pleasant experience from the salesperson to the installation. The price is reasonable and the keyless entry was very much needed in our household.

I was skeptical when the sales person first came to my house. He described each tool and the unique functions they each had. He helped develop a plan with me ensuring my needs were fully met. The 3rd part was the cost for everything. I was thinking I would let the sales person complete. But, when I found out what my package would cost I just wanted to say yes. I am happy to say there was no upselling so I got what I was expecting and that was it. The installation was awesome. My installer took the time to talk to me and explained how to use my phone and panel. By the time my installer was done I had a greatly improved security system that brings me so much peace of mind. Thank you everyone from Vivint!! I could not ask for more.

Pablo was amazing. He gave us all the information we needed, offered us great upgrades at a reasonable price.. explained the service and made sure we were set up before he left. We will definitely recommend Pablo and VIVINT services!

Vivint in my mind is the best out there for the money. The service is great, monthly fee is low and the product is bar none. If you want good protection at a inexpensive price go with this company. Once the equipment is paid for, your bill drops even lower.

Peter was the best salesperson and I have referred him to several people in just 24 hours. Marcel (I apologize if I misspelled his name) was amazing! He was the best technician. Very knowledgeable, patient, professional and most of all kind. He was the prime example of customer service!

The process started with Mario knocking on our door and made everything easy to understand and sign up for. The technician was great and came out to install everything in the next 2 hours or so. Great experience so far.

The guys did a great job explaining the system and the features. Installation was great as well. I'd highly recommend using this service, we already had a notification of someone at our door and it was comforting to know who it was.

Our experience from introduction to installation was informational, insightful, truthful, personable, thorough, and professional. As professionals, everyone involved did their job, with no excuses for anything less than what they were expected to do.

I highly recommend Vivint security systems. Jason was great on answering all the questions we had and walking us through everything. The image quality is exceptional. Plus the app is super easy to navigate!

Initially I was pleased with my Vivint service and products. I was so pleased I referred 4 other friends and they also purchased cameras. Today, 6/27/25 I called to report that my doorbell camera wasn't working. I spoke with John. He asked me to perform a battery of test, that I had previously tried from the trouble-shooting panel, i.e. reboot router, disconnect box from wall, locate breaker box etc. I had contacted Vivint customer care earlier regarding a sensor issue and was told that I did not have the plan where a technician would come out. I immediately purchased that plan. Today I had the same problem and was placed on hold for over 20 minutes before a technician could be scheduled. Needless to say it was not a good experience and would I refer anyone else? Probably not!

It was an awesome experience. Thank you so much. I have been very pleased with the service that I got from Vivint. I look forward to the service in the future. The customer service was great and I believe it’s unequal.

All around great service. Very quick and efficient. My maintenance guy knew his work. He answered all my questions I had. He also ensured me on the knowledge I needed for the system I received. Good. Well done.

Love this alarm system. Very knowledgeable Mr gene, and explained all equipment in detail. The installer was amazing, Marcia’s and took his time to explain how he was setting the spot lights and did an outstanding job. Thanks!!!

They were very knowledgeable in their jobs. Polite and courteous. Looking forward to using it. There have been quite a few car ins near us and am excited to see it anyone were to attempt to do anything and see it in action

Reps were very professional and helpful. Answered all of my questions and provided great customer service. Very friendly and not intimidating at all. Great people overall. Loved my experience with each one of them, the salesman and the installation technician.

Excellent service as always and the equipment is amazing! Much faster and the camera is very clear! If you have multiple properties, the Vivint app easily allows you to switch to different properties! Thank you!

The Salesperson, Kevin N. And Marcil M. the technician are an amazing team. Careful, knowledgeable of the product and communicated until I was comfortable with my understanding. Thanks gentlemen. Stay committed to your work skills. Always Very professional.

Had a great experience with Alex, he was professional and explained everything thoroughly. I was recommended by two coworkers who have worked with Vivint for many years. Since the day I reached out to get information I felt heard, got discounts and they understood exactly what I was looking for. Customer service has been superb so far. We are happy and feel we made the right decision to work with Vivint. We really like all the features and products we purchased from Vivint. Thank you!

AWESOME!!!! Joshua explained everything with clarity. He was very professional. Same with my installer Brad. They were both clear and precise. The system is just what I was thinking of getting when he showed up.

My experience was amazing. My install was so professional, I was given options, we discussed safety and the best locations for equipment. I even upgraded to additional equipment which makes me feel ever more safe. Caleb was great! I look forward to my (business) install next week.

Besides the product being amazing the service was excellent and they were extremely nice and answered all my questions. Love the camera details and clear view. I love the camera view on the panel so we see who is at the door before opening it.

I moved to a new home and wanted to expand my security system with another company but they didn't have what I was looking for. I came across Vivint in my Web search and decided to give them a call. From the initial conversation with the sales rep to installation, they were great. I told the sales rep what I was looking for and they were very helpful. They didn't try to upsell me into some monster package I didn't need. He put together a package based on my wants and explained everything in detail. My install was scheduled for 2 weeks later. The sales rep remained in contact that entire time through text to answer questions.

Great experience, very professional technician. He was thorough and answered all question. Will recommend our family and friends. The guy showed up on time and took around 30-40 minutes to complete the process.

I just want to say THANK YOU for such great customer service and a fantastic comprehensive product! My service technician, Corey, was excellent, professional, and extremely thorough! I give him 5 stars! He is a great representative for your company. Thanks again!!!!

The Vivint technician, Daniel, was very knowledgeable and professional. He took the time to explain all the alarm system features to me. And the doorbell camera has a very wide view and a very clear image. You can zoom in and out. I highly recommend this company.

I have been a Vivint customer since 2011. The company has changed since then with new technology. With that said, it’s like cell phones with constant newer models. Well, I don’t have the funds to keep updating my security system. Their equipment is so cheaply built and so expensive. I tried to cancel service today. My agent was haggling with me about different promotions he could give me. Why???? Didn’t the company notice my longevity and loyalty and offer me something sooner and not when I want to cancel. I pay $53 a month for home monitoring and carbon monoxide detector. This is insane!!

I am very pleased with the company so far, excellent customer service, very professional and helpful. The person was very knowledgeable and transparent, ensuring that I understood the process. I would recommend.

The technician came out as soon as we were done talking to the sales rep. He was efficient and very careful. They helped us map out where to put the cameras and everything. This was overall a really great experience.

I enjoyed the Vivint installation process. Our tech Xavier was very knowledgeable, efficient, polite, and professional! He explained everything and gave us A1 customer service. I would recommend Vivint to anyone if it means they would experience the same type of pleasant experience with a knowledgeable tech as Xavier.

Very kind and helpful explaining everything. I would recommend her to friends and family. I feel confident to use everything properly as well. I give her a 10/10 with everything and hope this will help her.

Great experience! Fast service! Hayden was great! Very friendly and easy to work with! Couldn’t pass up the opportunity for the services offered with the great pricing! He was very personable and funny! I had Vivint in the past and was always happy with the service, only left before due to bundled services with another provider. The services for the price I am now receiving through Vivint is unmatched! I was even able to get the installation done same day!

Asked ChatGPT, which is the best home security system in 2024. Vivint showed up at the top. I had very little knowledge before. So I just called Vivint. The representative asked me for some basic information of my new home and made an appointment right away according to my schedule. On the day of installation, the technician Gabriel did excellent job. He is very polite and proper on everything. He made some changes according to my request. He made the walk-through session super easy. I would definitely recommend Vivint and Gabrielle to who are thinking of improve their home security system.

Very professional company. A job well done. The technician was very nice, kind went out of his way to make sure system was hooked up correctly. To hook up didn't take long at all. I'm very grateful for this company and the technician was awesome.

The salesman, Ray ** was very friendly and explained everything. After I signed up, 15 minutes later, a tech installer was at my door to install it. Corbin showed me step by step how to operate it. I feel very safe now!!!

Customer service rep said, “I’ll call you to help set up the system at 4:30.” I got a text at 4:45. They then proceeded to text me back and forth. And took a while to respond between each text. The whole interaction could have been 5-10 minutes max if he had just called in the first place. Glad that process is over, the system itself is good though.

I am a brand new customer for Vivint and thus far everyone has been helpful, professional, and interested in my needs. From my first call to our wonderful installer, no one made us feel rushed. They spent time listening, and our installer was skilled and had expertise. He spent time giving us a tutorial on the system, and demonstrated patience and kindness. I love that our installer has longevity with the company. It has been a very good experience to date.

Excellent service and product. It’s the only home system with all-in-one cameras, window and door monitors, smart locks, and thermostat. It’s nice to just have one app for everything. Thank you again, Ken for the amazing install.