Vivint Reviews

My tech Mason was amazingly patient. He helped me get exactly what I wanted in my package because more than I had asked for was on my package. He spent probably the first two hours contacting his manager and the sales rep to help fix my account before I made any commitments. When I first set up my technician appointment, I was told a certain price. And when Mason came, he was instructed to do more than I had asked for which would have been a way larger price. If it wasn’t for him, taking the time to hear my concerns and fix the issue I probably would have canceled my set up. He came to do the set up but ended up going above and beyond! 10 stars!

I should’ve known better when a young kid, a door salesman came to my house wrote down a no money down free equipment just monthly payment skit. We fell for it. 2 months after we found out we were in for $4000 for the equipment. We went back and forth with the company and their salesman. Anyways the sales pitch was all a lie. The cameras were no better than the night owl cameras I already had purchased for $400. Yes there is a fancy app. But too many technical issues. The app is always buffering. I get notifications about a person at my door. But by the time my camera stops buffering and I can actually see the camera the person is already gone.

This is the worst service I ever had. Very pricey, and the thermostat that was supposed save me money doubled my light bill. Had to call my ac/furnace guy do to other issues with it. They have been giving me the runaround for overc2 months. Hate this service, also my cameras freeze a lot and don't record right. Tech didn't fix, been waiting for a return label on thermostat for over 2 weeks. But they make sure they get there money. This happened 3 days after our trail period was over.

Great install, product seems to be functioning very well. Happy with the pricing, in addition to the monitoring cost and overall product. Would recommend as a great professional installation for anyone looking.

The tech Joseph did a great job. He updated my system. Replaced all batteries on sensors. Test ran all of my equipment. Explained in details what everything was and how it worked. Very respectful. He trained me on the app as well.

Love the fact Vicky helps the customers in every way possible. I'm happy with my service my experience was great with Jonathon. I'm pleased to say that from time we met super friends we got the plan done. Thanks Jon!

The installation will of the new security system for my home was excellent from beginning to end. The technician, Daniel was very knowledgeable, efficient and explained how to use the system in detail. I am very happy with the service.

Everyone was extremely professional and the install went smoothly. The devices are nice and the app is easy to use. This is much much much better than our experience with ADT, where there was no accountability.

Vivint is hands down the best security system we’ve had. Always very helpful when needed and has never failed us. We live in a dangerous neighborhood with vivint. We were able to save our home from robbers trying to enter our home many times when we were out of town. Their customer service is awesome as well, they are very patient and comprehensive, they also explain everything step by step and every single one of your questions will be answered.

David from Vivint did an excellent job. Soft spoken, well mannered and very respectful of my home and space. After installing he explained in detail how everything worked. He made sure to clean up after he was through and even apologized if he missed anything (which he didn’t). I am very pleased

I just switched over from ADT to Vivint so I really haven't gotten the full experience yet. But I already love their set up and what they offer. Installation happened in one day and technicians were polite and explained thing thoroughly.

I called Vivint on a Wednesday and they sent a technician out on Saturday. The technician was great. He told me exactly the security equipment that I needed to secure my home and feel safe. He installed the equipment and showed me how to use it. I feel safe and I’m sleeping well with the alarm/stay feature. Thank you, Vivint.

I chose Vivint as it was listed as #1. I am so glad I did. I have a great system I can afford and nothing extra that I don’t need. They work with what is best for you and your budget and do not try to sell you extra stuff you do not need. Daniel installed my system and went through everything step by step. It is very user friendly even for my generation! Daniel was very professional and courteous. He was patient with my questions and explained everything thoroughly. I could not have received better service! Best of all I feel safe and secure in my home! Sandy **

The installation was great except I wanted the camera floodlight 1/3 of the way across the driveway and they installed it less than 25% of the way across the driveway. I contacted the sales rep and he said he would get it taken care of and I was okay with paying the $75 if need be after spending $4,000 on equipment but have not heard back since. Once they have your money good luck with any issues

Fantastic job thank you! Very professional and installation was very quick. Explained everything thoroughly and was very nice and energetic. Answered all of my questions with zero confusion. I will recommend to everyone I know.

Installation tech was professional, knowledgeable, and friendly. He worked efficiently and cleanly. We are happy with the final product. We love the easy access through the app and all of the customizable options.

My installation was great! Jonas was Very nice gentleman. He was on time. Answered all my questions and helped us work thru the system. I love it! I definitely would recommend this system to everyone.

The technician did a great job! He was fast and efficient. I would recommend him to everyone looking for home security services. He gave us all the information and was knowledgeable on the devices he set up.

DONT USE!!! Horrible!! I have been taken advantage of for months and now they a trying to get more money for no services They like to get into contract to ruin your credit if you don't pay. Their customer services is outsourced of the US and makes communication HORRIBLE.

The installation went over fairly easy. I wish we could've gotten coverage with garage lighting though we were told the distance from our house to our garage was over the range and garage coverage played a big part of why we even wanted the system.

Amazing, technician was very helpful, knowledgeable, and professional, along with the support assistance with the operator, my fiance and I are very impressed with how clear the clarity is on both of our cameras.

I had my security system installed today by DJ and it was such a great experience. I am new to the home security as I just purchased my first home. DJ was amazing in explaining all the different options, equipment, and monitoring that was available. He answered all my questions and was very attentive and truthful, especially about the monetary aspect. I can’t comment on the Vivint security on a monthly basis as I just started but if it’s anything like the installation process, I’m sure I will be very satisfied. I was going back and forth with just using the Ring system that was already installed vs resetting and using Vivint, and I’m so glad that I went this route. If you’re on the fence about using Vivint, I’m telling you from my personal experience, go with Vivint and ask for DJ if you’re allowed to. He was amazing!!

We had a great experience with Patrick ** installing the alarm system. Patrick is very professional and masters what he does. Everything was installed very quickly and we received detailed instructions on how the system works. We feel happy and safe with the new system and the customer experience was great!

Very friendly employees. They completed the job in a timely manner. They were able to answer any questions asked and explained every detail of their job as they did it when asked. Overall I was satisfied with their work.

Great all around and quick set up. Unlike competitors whose Equipment failed within a few days Vivint equipment is top notch. The gentleman who helped was quick, straightforward and didn't try to hide anything.

I was a Vivint customer for over 3 years and then sold my home. I called to have them cancel my account and I moved to another state. Many months later, they are calling and texting me telling me that I have a balance due. I discussed the entire situation and they agreed to clear my balance, and install a new system at my new home. We scheduled the installation, only for Vivint not to show up. Two months later, they are calling and texting again saying that I owe a balance. I regret ever agreeing to go with Vivint. Their customer service is substandard and flippant at times. They had a chance and they basically told me how much customers are valued with Vivint.

Installer did a wonderful job informing me how to operate equipment and the work looks very clean and I will definitely be referring him to my friends and family who could benefit from the system. His name is Quan ** and phone number **.

Helped to show how safe we would be especially when at work and elderly mother here at house. How cameras show more of yard front and back for safety. Christian was friendly and fun to talk with about process

Everyone was very professional, yet personable. Installation was surprisingly fast and done on the same day as getting the service. We loved the on person tutorial on how to use our new equipment. Great experience!

I have only been using the product for less than 24 hours but so far I've been pleased with everything. The sales and installation staff were pleasant and knowledgeable. I like being able to access my cameras via the app and not worry about storing the info. I also love the spotlight/camera that was installed. I feel like this product is going to give me more peace of mind, especially when I am away from home.

Love my system. Very clear vision. The sound everything is great. From the installation that was so quick and how the installer explained everything so easily. It's a great choice to feel safe away and when you're home.

Love my Vivint security system. Makes me feel very comfortable when I’m sleep or away. I can turn it off from the car when I’m bringing in the groceries or when I’m leaving to go to work if I forgot when I left my home.

Billy was extremely kind and very efficient in getting our home set up with security. He made sure the installation was neatly hidden and easily accessible. 10/10 would recommend. Looking forward to getting more equipment.

Professional and explained everything and good equipment, good service. I would recommend it definitely to anyone for needing security for to their home. That's all I have to say, just typing to reach the

The installers were great and very informative. I will definitely refer Vivint to friends and family. The product is awesome. I love the smart hub and my doorbell camera gives a wider view than I expected!

Very easy set up process & installation, James was awesome and very helpful with the set up! My son thought he was cool, didn’t cry on the visit and wasn’t bothered by the little noise he made with installation… Lol! Made sure to leave contact for further help. Glad we chose this company - great service!

Installer was informative, respectable and fast install. The system is easy to work and give me a better peace when I'm away. Very updated system and the technology is a great feature to have and set of comfort at home.

We recommend Vivint! It is easy to use and Mya was exceptional in explaining everything. The crew that set up everything were friendly, professional and made the set up fast. Everyone that we had contact with was great.

In a nutshell, Tech was polite, courteous, respectful, very patient and most of Knowledgeable. He took the time to trouble any errors. Also explained every in detail which made things much less complicated.

Great customer service, appreciate the reassurance. I would definitely recommend to my family and friends. I think the service is awesome so far. I would appreciate more service in the future for sure.

There were four guys assigned to our security project. Our first contact consisted of sales, there was an electrician and two installers. The debris from the install of the system was minimal and they kindly offered to vacuum it up. After the install, we were given detailed instructions on how to use the system. After the install, the salesman came back to make sure we were satisfied, give another brief overview and answer any final questions. We could not be happier with our purchase!

I love my Vivint security system. A family member referred me and my roommate. Speaking to the person on the phone about purchasing the system honestly was not the best. He didn't really give us all the information about the system. He just gave us a package and the details and the price. However, because of my roommate's and I desperation we got it. Now, here is what sealed my confidence after purchasing the system, David F. He was our Vivint guy who set everything up for my home. He gave us all the information and breakdown on our options, even a protection plan that I didn't know existed.

Mike came over to my house, before he even stated to talk to me, Mike already had my house mapped out for where he thought my cameras should be installed. Mike was spot on with his recommendations. I had a different idea of where I wanted the cameras to be installed, but Mike’s recommendations were much better than mine. After the installation Mike explained how each camera would operate. I was so impressed by what was done, I can’t stop talking about what an awesome job he did. Thank you for your expertise Mike, it was much appreciated!

They were very professional. They explained how the system worked. We picked the exact type of devices I should have for my house. I was extremely satisfied with the whole process. I would recommend them to my friends and family.

Installation went smoothly ahead of schedule! Austin S. was a good technician, very polite and was willing to answer all my questions. Nice features to be able to open the garage door and front door remotely and the camera views are nice.

The technician was very knowledgeable, courteous and helpful. He install all the sensors and equipment very quickly and took off our old equipment, cleaned all the areas where the drilling machine made a dust.

Our installer was early and ready to go. Very polite and friendly. He was also very professional about what he was doing. He was thorough on the installation of cameras and door locks. Explained the system to us and helped us be comfortable with the system.

David was great! Very communicative and professional. He even showed up early, which I really appreciated. I couldn’t be there in person to sign the documents, but he made the process easy by letting me complete everything via text. Everything went smoothly, and we love our system!

I love that they give discounts if we make it convenient for their installations, etc. Jared was friendly and thoughtful. He looked for solutions to the issues facing him in our weird old house instead of asking us to fix it for him. That’s a huge deal to me as a renter and fellow professional. Get this guy to Disneyland!

I recently had Vivint install security cameras, a doorbell camera, and a thermostat in my home. The team was professional, and the camera system itself works well, providing the security coverage I was hoping for. However, the thermostat installation was a serious issue. Vivint installed a unit that was incompatible with my newer Lennox HVAC system, and the wiring was done incorrectly—missing several essential connections. As a result, my air conditioning completely stopped working, leaving me without cooling during 99°F outdoor temperatures and an indoor temperature of 96°F. I had to urgently purchase a portable AC unit just to stay cool overnight until my HVAC company could replace the thermostat the next day. This emergency fix with purchasing the portable ac was one cost, but the replacement of the new thermostat, cost me an additional $1,917.

I thought these two young men were very respectful and sincere. The salesman Chris was very thorough and got right to the point. The install tech Matt was in and out of the installation process within 45 minutes. Great experience with those fellas. 💯

Great customer service, very knowledgeable, professional and courteous. From the moment I sign up to installation was literally hours. We enjoy our interaction with both the salesperson who was very helpful in answering all my questions to the installer who was very easy to work with and knew what he was doing. Looking forward to a great journey with this company.

No pressure, I felt comfortable, friendly and professional. All my questions were answered. The tech. was very professional and answered my questions. He walked me through the set up and explained what he was doing, very efficient as well.

Very professional would recommend to anyone to use their system. Very helpful and will walk you through every step of the way. Quick installation and very neat and no damages. Love the new system with all its features.

Vivint sales are horrendous! Buyer beware, Their contract states that you have 3 days to cancel but the sales rep never provided a time or it has to be with a specific department to cancel. All the rep states, if unsatisfied with the product they can be contacted any time. Failed to fully explain the the "buyout" is only 1000.00 and doesn't exceed over that amount. Tried several times during that 3 day cancellation period to cancel but never was able to speak an actual person. I have text poof of chat on the website with a rep name Sheryl G that was way before 12 midnight to cancel. After finally being able to speak with a rep on Wednesday at 5:43 am to get this going, they try to coerce you into keeping their product. Finally able to speak to the supervisor in "loyalty department" for a review on this issue. Never will recommend this company to anyone.

I like the promise of my monthly payment will never go up unlike other services after contract then there’s a spike in your bill. Very professional from sales guy to the installation professional. On time for appointment and did and amazing job walking me through the process, how to use the system, set up and utilize the app.

We were required to obtain a home security system to continue our home insurance coverage through The Hartford. After checking reviews, we had a Vivint security system installed. The people who installed it were capable. When we had a problem with a water detection part, they replaced the part but we had to pay for postage. When we switched from The Hartford to Allstate, the security system was no longer required. I placed a call today to cancel service (the only way to cancel Vivint) and paid per the contract 50% of the remaining charges. It took 70 minute on the phone to pay $110 to cancel the service. This business model is absolutely terrible! Although the service may be good, we never activated it. The cancellation policy experience was so bad that we will never return to Vivint although we own the equipment. Look somewhere else if you want a service-related company.

Everything is super easy to use and installation was quick. My installer Mr Troy ** was amazing, super friendly, knowledgeable and informative on products or questions I had. Will highly recommend to a family/friend looking to get Vivint services at their home or business.

Zack (sales rep) was very thorough in explaining everything down to the cost of everything and how much we saved. His tech guy (Mark or Matt) was quick in installing everything. So far, I am pleased with the whole process and the products.

I just got my service last night so I don’t have any experience with it. But the salesman was very helpful and answered all my questions. The installer started setting everything up almost immediately. After a few hours he was done and he helped me with the setup and answered most of my questions. I am very happy with the installation and setup. They incorporated my garage door application into my new service and my A/C service as well. I’m looking forward to using my new system and I highly recommend Vivint.

I’d read some negative reviews about Vivint and was hesitant, but my experience has been genuinely positive, and I’m glad I gave them a shot. After moving into a new house, I wanted a security system that felt modern and reliable. Vivint’s setup was impressive—their technician walked me through the smart cameras and doorbell, and it’s been seamless checking on my place from my phone, even when I’m traveling for work. The app is intuitive, and the alerts give me peace of mind. The only issue is the contract feels a bit long for my liking, which knocked off a star. Still, their system has been a real asset for keeping my home safe!

Had such a great install tech today! Explained everything and installed everything while I was working. Very easy for me. Tech was a nice friendly guy! No issues with the system. Monitor is easy to use and and doorbell camera is great!

I decided on Vivint security system after doing my research online then spoke with a few companies and Vivint stood out. The customer service representative literally helped me step by step, showing no frustration or irritation when I didn’t understand something. Patience and kindness goes a long way. Especially when the person you’re talking to has dementia. The gentleman that installed the equipment was the same. Even gave me a beautiful compliment acknowledging my kindness towards him. No matter what, I didn’t understand or how many times he had to repeat himself, he did it graciously. The prod, service and pricing was worth the choice. Highly recommended.

Vivint took good care of us. Josh ** helped us build out an amazing system for our new home. Worked out all the little details and kept in touch throughout. Alex came out and installed the full system quickly and without any hiccups. He walked us through all the features and made sure we were perfectly taken care of!

One of the standout features is the intuitive mobile app, which grants users complete control over their security systems, including real-time monitoring, remote management, and automation capabilities. The integration with various smart home devices enhances convenience, making life easier for homeowners. Customer service is top-notch, with a responsive support team available to assist with any concerns. Vivint’s commitment to quality and customer satisfaction is evident in their proactive approach and dedication to keeping homes secure. Overall, Vivint is a highly recommended choice for anyone seeking comprehensive, state-of-the-art home security solutions that combine convenience, technology, and reliability.

THIEVES! THEY WILL NOT LET YOU CANCEL. LIARS AND THIEVES. INCOMPETENT. I HATE THIS COMPANY. When he refused to cancel (after my FOURTH attempt), he started talking to me about my "tone of voice". I HAD IT!!@ Don't use this company. They will INFURIATE YOU. You'll need a new keyboard by the time you're done trying to cancel.

Do not buy from this company, it is a scam!!! They put you in a 5 year contract to pay for equipment and regardless if it’s working or not you still owe. I had problems with my backyard camera for approximately a year and half. They would keep me on the phone for hours trying to convince me to buy more products but never did send a technician. I got so frustrated with them and continued asking for them to cancel my service, they wouldn’t cancel after begging them for hours! I actually had to call my bank in order to cancel my card!!! Please do not mess with this company. You’ve been warned!!

Excellent to do business with. Scheduled install, came out and no worries. Needed new home security system with cameras on outside of cabin. Installed exactly as requested. Playing with app can see outside cabin and locked/unlocked both doors. Way cool from a technical stand point.

Jacob ** and the young man that did our installation was top notch professional. They made sure I understood the terms and agreements and also ensured I knew how to operate the system and very comfortable. You all could not have come at a better time and I will definitely refer my family.

Thanks to Jack I was able to get approved and have my equipment set up the same day. The installation went really fast and quickly. Now that I have Vivint I don't have to worry much about myself and my children's safety.

The technician that came to our house was polite and professional. He handled everything well and answered all questions thoroughly. It was a pleasure having him do our install. Would work with him again if given the opportunity.

The installation was quick, easy and seamless! My installation specialist was super polite and made it easy to understand the SOP of Vivint products and services for protecting/monitoring my new home!

We had ADT, and after 3 calls to fix their faulty equipment, we called Vivint and switched to them. Once they were told we were cancelling they then wanted to send out someone to look at the system. Vivint installer was on time, polite and professional. Showed us how to work the system, and made sure we were comfortable using the new system. Love it, it is so simple and the cameras are awesome.

Great experience from sales to installation. Recommend highly. I am happy with the entire process. I will definitely recommend to friends and family. The app is super easy to use also and the entire process only took 45 minutes.

It’s our first time we get a camera service and we loved our agent that helped us. Alex explained everything with absolute patience and gave us options. Process was super quick and we had everything installed the same day. Our technician explained to us and ask where we wanted everything. He was quick and he did a great job by keeping everything super neat. He helped me set up on my app and explained every single button and its purpose. Gave me some examples and asked if had any questions but with all the explanations didn’t have any. Now we feel safe in our new neighborhood!

Had a great experience, he was courteous, and very professional at all times. He took time to explain things, show me how they work, change the battery in my smoke alarm that was beeping like crazy and being short didn’t help. Thanks.

My sales rep was friendly and knowledgeable. Explained everything in detail. Ran into a few snags with install because I live in an older home. The technician was professional and helpful during installation and showing me how to navigate my new system. Enjoying my new system and peace of mind knowing my family is safe.

The work was professional, done with precision and cleanliness. No disturbance to my routine while the work was done. It was a fast and accurate job. Everything I wanted accomplished and even more. Tonight will be the first night in a long time I truly feel safe. My technician was respectful advising and considered all options that suit my needs. I will recommend VIVINT to anyone as the best home security you could ever hope for! Thank you.

Great and very professional, well-organized and explain. Went over information on how to use system and help explain emergencies issue, help set pin and download app, showed camera features and etc. Everything went well

I had Vivint years ago and the service is still top notch. Not to mention their technology surpasses the competition. My technician was very thorough and went over everything I purchased with detail. He recommended the products that would benefit me most.

We are extremely pleased with our whole experience. The rep on the phone worked with our needs/wants to create the perfect system. The price was great! The install looks amazing and the system is super easy to use. Everyone was knowledgeable and professional. They explained the entire process from quote to install to everyday use. Highly recommend Vivint!!

I am so grateful to have this service. I don’t want to know what might have happened without our outdoor cameras and spotlights. The service has proven helpful time and time again. Unfortunately I can’t add the full video, but you can see the robbers approach our house and how the spotlight flashes on them and scares them off. Thanks to VIVINT, me and my family can rest a little easier knowing our service works and is always watching, even when we’re not.

This was actually my 2nd time using Vivint. I had Vivint on my first home. Love it! The products are user friendly and the installation is always quick. I’ve already recommended them to 3 of my neighbors!

Everything was done with total professionalism, every aspect explained clearly and in detail. Installer Travis ** made sure I was comfortable operating the devices. It wasn’t easy given the noise distractions of installation of solar panels being done simultaneously.

While Vivint has a decent product it definitely comes with its share of negatives. We had Vivint Service for a few years and then added on our home. When we had the tech come out (because it is not self user friendly and requires a tech) he said we had to upgrade the main screen/board to add more than 2 cameras. At this time, the cameras we had, the clarity was not very good. So we added the 2 cameras and continued service. A year or two later in 2023 we wanted clearer cameras and went with Ring & Reo to get the most for our money and tossed the old Vivint technology in the trash. Called Vivint and cancelled service (or so we thought). They said it has to run until September 2024 per our contract. Okay whatever! Not good but if we had a 3 year contract ok.

We are currently very unhappy with Vivint. The sales guy (Zac) came and got our business and then the installation guy showed up at 9pm. He worked for an hour and said that he would be back on Friday, Aug 1st (10-12 noon) to finish installation and guide us thru setting things up. Then we were told that Vivint would come on Monday, August 4th between 10 and 12 to finish and then the next day as well. Yesterday, we got a text at 10:14am saying that someone would come between 10-12noon. That never happened. So we have a panel installed, no cameras or lights, and $1.60 taken out of our checking account. We need answers and we need the job completed. Jennifer **

Our installation technician was very helpful and super friendly, answer any and all questions and concerns we had. Informed us on his plans of how he would tackle to install. Couldn't be happier. The system gives us peace of mind at home or away.

Representative & John the Installer very professional. They explain & answer all your questions & Concerns. The equipment was installed super fast & the panel super easy to learn. The price is super affordable.

The technician and sales men were very kind and professional. They answered all my questions. Sales man returned later to guide me through the app and settings to make sure I understood how to use it. He left me his information in case I have questions in the future.

Ray, our salesperson/technician, was very professional and extremely thorough when reviewing our contract. He made sure we weren’t paying for anything we didn’t need and explained everything clearly. Most importantly, he made our house feel secure and helped us feel safe. He took time to ensure we understood how the security system works. His honesty and attention to detail were truly appreciated.

From the salesman to the installation, your company is fast, friendly, and efficient. I would recommend your company to friends. The installation was quick and your installer, Delvin, was very knowledgeable and cleaned up after the installment. Very impressed..

I had no idea of this company and two friendly gentlemen came up to my door. We sat and they explained the whole product/services and showed me what that would look like. It felt good to learn of an advanced security system that will work to protect your home and family. My family and I are so excited about this system. Within less than an hour the technician and electrician were in our home and doing an installation. We are so grateful to be with this company and are positive about the security and our future with them

Very professional, fast installation. Very knowledgeable about the company's products and the pricing options. There were so many products to pick from. We’re so excited for all the cool new features to our home!

We were told one price of 25 then charged 975$ with no refund. Then told they buyout our contract but it's to a limit. Overall not happy with the hidden fees and false promises. Now just to wait and see if we even get a response for our cancellation notice since the reviews for cancelling and customer service are horrendous.

Guy at the door, Damien was nice and helpful. Trey, the technician was fast and efficient. Glad to get out of ADT contract, and for less per month using Vivint from now on. Month to month is the way to go!

I received very professional and friendly service. The options were explained in an easy to understand way that helped me in deciding to switch services. The technician installed all the equipment in a timely manner and showed me how to operate it in easy to understand terms. I was very pleased with the entire service.

Franco came to my door and was great! He was knowledgeable and helped me choose the features for my home. I had a same day installation with Abby. She was quick and responsive to my questions. The monthly payment is reasonable and the add-on incentives were a major perk.

Very happy with my installation experience. Extremely professional and efficient. Instructions on the system were very clearly given. Would highly recommend Vivint for anyone looking for a home security system.

Horrible services altogether. Go with someone else. Horrible install and customer service. Had to redrill the cameras twice just to still have them not right. Panel sensors falling off even before the technician leaves. Wires hanging out. Go with someone else.

I see the value in the product and I’m grateful for it. However the salesman was very unprofessional. He was extremely pushy and aggressive. The first time he came he walked into my kitchen where I was cooking. Instead of taking a seat on a chair. (my partner let him in) Super weird and was right next to me as I was cooking. Very uncomfortable experience. Not only that my partner's credit isn’t good so when they ran mine he got cocky and his responses became inappropriate.

Ragen stopped by and he's a very good salesman. I purchased a system from him. He knows his product well. Then Quntin came within the hour and did an amazing job installing. Both young men took their time and made sure I understood everything. 2 wonderful young men. Thank you.

I was paying about same for other system. VIVINT cameras have better imaging. I will initially pay more upfront but after equipment is paid my bill will be about half. Easy and efficient installation. I would highly recommend.

The installation was quick and easy. The salesman and installer was great and very professional. I want to thank both of them for being so courteous. They are both great individuals and are a real asset to your company.

What an awesome company. Our salesman Zac was just great. Very personable, knowledgeable, and helpful. He explained the set up and everything to our understanding and got us taken care of quickly. James, the install technician was just as good. He walked me through the best place to put our cameras, hub, and light. Also a knowledgeable gentleman. We are so happy with our new Vivint home security system.

I definitely recommend Vivint. The technician was very knowledgeable. Everything is working great! The camera's range is really good. I feel confident in this security system to protect my family at this point. I love all the settings to customize it. And love that it’s not reliant on WiFi. The sales rep was awesome as well. They made sure I was confident in my choices and how to work the system before leaving. They followed up the next day to make sure all was working.

My experience was top tier. Would highly recommend it to anyone who wants to secure their home. I was recommended by my mom. She’s been a customer for over 5 years. So I was happy to have her help. TY.

I felt like this was a good deal but then realized there are much better ways to go. The equipment is far too expensive. In less than 48 hours I faxed and emailed my cancellation. Confirmation by email and phone. NO one will call me back to schedule an uninstallation or pick up of this equipment. I now have to set up a stop payment through the bank. It's been 5 days and CRICKETS. Do better Vivint.

My experience with Vivint has been positive thus far. From the time I decided I would get a system to install was incredibly fast. The sales rep was knowledgeable and friendly as well as the installer. Installer went over system and made sure I was comfortable before he left.

The technician did an excellent job, and she was really polite, they did a really great job and went above and beyond. They came right on time and did everything very quickly. I would highly recommend them again!

Vivint’s setup process is quick, easy, and professionally managed to ensure a smooth start for homeowners. After a brief consultation, a trained technician installs all devices—such as cameras, smart locks, and sensors—typically within a few hours. The system arrives pre-configured for faster installation, minimizing disruption to your day. Everything connects seamlessly to the Vivint Smart Hub, allowing centralized control and real-time alerts through the mobile app. The technician also provides a walkthrough and training to make sure you’re comfortable using the system from day one. Vivint’s hassle-free setup makes home security simple and efficient.

Superior technology but lacking in customer service. Camera went out in the first month with a 27 day estimate for technician to fix. Was told I could revert to my original system but was not told they would not perform the switch. Cost me $250 to revert back.

Thank you to Vivint for making my home safe for our family! Gabriel was professional and knowledgeable! I am happy with both the products I purchased and the installation provided. Brady was also super helpful in creating the package I purchased.

From start to finish, my experience with Vivint exceeded expectations. The sales representative was knowledgeable, respectful, and took the time to walk me through every detail of the system and service agreement without pressure. It was clear he valued transparency and customer satisfaction. The installation technician demonstrated the same high level of professionalism. He arrived on time, handled the setup with precision, and patiently ensured I understood how everything worked before leaving. His attention to detail and commitment to doing things right the first time was greatly appreciated.

I’ve never had a more frustrating experience trying to cancel a service. I was a long-term Vivint customer with a paid equipment plan—this wasn’t a lease or rental. I owned the system outright and left it with the house I sold six months ago as part of the sale. I made it clear to Vivint that I no longer live at the property, no longer want any home security service, and that the system was paid for and left behind for the new homeowners. Despite that, they continued to push me to transfer the account or install new equipment at my current residence. I repeated multiple times: I do not want new equipment. I do not want to transfer anything. I just want to cancel this subscription. That message was ignored.

Good cameras, enjoying the safety of my home. Outside and inside too. Will recommend to anyone. So far a great value for my price. Still need some time to get to know the systems and see if it's worth it but right now it is. Thank you to Gage ** for recommending what he could. We will be grateful to him

Vivint tech, Gary showed up on time as scheduled. Very professional and very nice man. He installed everything professionally and neatly. He explained everything about the system and showed us how to operate it. Thank you Gary!!

We had been long term customers of Vivint for 9 years. We decided to transfer service when we moved to a new town. We asked about their ability to provide monitoring service in this new smaller town, they said they absolutely could, but informed us it would be best to purchase new updated device, which cost $1897, so we agreed. Their technician came and installed the new system on January 7th of 2025. We specifically requested motion sensors in specific areas and were told there should be no issues. As soon as the technician left, we started getting motion detector error messages continuously. We called the tech the next day and he suggested to change the batteries, which is weird since everything was just installed.

The representative Josh was very nice patient and helpful. The installer was very Knowledgeable and fast and very polite while being very patient with my children and animals and prices are very fair and affordable.

The technician was very professional and kind. I have dealt with a lot of issues in the past when it comes to feeling safe, he helped put my mind at ease when installing the system and helping me learn everything there is to know about it. Thank you for that!

Customer service was amazing, very fast and efficient. The app has every helpful features that are useful for everyday life. Could never go wrong with extra security in this day in age. Ten out of ten, would recommend to everyone!

Knowledgeable and professional technicians! Techs explained everything in detail. They were professional and completed the installation in a timely manner. Techs were able to answer all questions. They were friendly and had good communication skills.

Vivint is the top of the line security, surveillance and smart home system. The quality of the cameras and how everything works integrated with the app is very convenient. Our tech went above and beyond to explain everything he was doing, then after a long day of work, he stayed to educate us on all the features and functionality. He was so nice, I’d invite this guy and his family to dinner.

The technician communicated well before and during the set up and worked efficiently. I love that I can arm the system from the inside while we are sleeping. The devices look very nice and I like that they will come uninstall and reinstall when we move!

The technician Vivint sent out was very helpful and he installed everything quickly. He did a very good job at explaining how to use the system and made the whole experience great! I would definitely recommend Vivint.

Really nice people. The company definitely knows what they are doing and it only took them a couple hours to install and they came the same day as well. I would definitely pick them over other security companies.

Installation was great! Technician stayed late to finish installation and then explained how to use the system. Overall happy about everything and the process. Switching from ADT to Vivint due to better product and service.

Our sales person, Koonar, was so kind and helpful. We had been thinking about switching security systems and he made that decision very easy. Our installation technician, Josh, was very nice and thorough, even took the time to show us several things and help pair our garage doors to the system.

Julian our salesman was very kind and personable. He explained everything thoroughly. Our technician was prompt and answer all questions and concerns we had. Would definitely recommend to family and friends.

I’ve been wanting to go with Vivint for a while. So glad I chose them!! Awesome profits and services. You will not be disappointed if you decide to go with Vivint. Easy, fast installation and the best customer service.

Marcial was an amazing and experience technician who was able to work with my chaotic hours this week and able to install my cameras and show me how to use the app. He was the goat for all the help he gave.

Fast and easy installation, system seems to work well, Victor got things done quickly and professionally. So far the equipment seems to be high quality as well so as long as it holds up I will be happy.

Zane, my installer, was very professional and kind. He went above and beyond. Not only that he explained everything without me having to ask. Also, their prices are the most reasonable I’ve come across. I would definitely recommend everyone choose Vivint for your home security installation needs. Five Stars+!

Quick, efficient & very informative! This being a new home, we feel very comfortable using Vivint to keep my family safe. Install was a breeze and setting up the app only took minutes, even got my garage door linked up!

Mr. **, came in and handled everything, explained everything he was doing, keeping me and my husband In the loop. That man need a Raise!!! I'll recommend him to anyone. 😍😍😍 Professionalism at its best!!

Very friendly people. Install tech let me know exactly how everything worked, and answered any and all questions I had. The equipment itself is very good quality, and easy to use. Overall a very wonderful experience.

The technician was great. He explained everything to me, he cleaned up after himself. He was great. Thank you so much and keep up the great work. I will be recommending y'all to other needed customers.

Mr. ** provided excellent customer service during our equipment installation process. He was knowledgeable, friendly and helpful! The equipment purchased is high quality and I am confident it will provide years of excellent home security.

STAY AWAY. I was approached by a salesman that would not take NO for an answer. He kept pushing. He made the deal sound good, he told me that it would be 112.00 a month. Within 1 hour he had the system installed, and he discounted my ADT system. Although I had 3 days to cancel. He never once told me how much the equipment was, the next day after finding out that the equipment was over 4k, and my monthly payment was going to be a lot more then 112 a month, I cancelled. Then I find out they opened a charge card through Fortiva in my name to finance the 4k, I never authorized them to do this. I called to find out how long before they would come get their equipment, was told 30 days.

Service was great, but I didn't like the fact they ran a credit check without my permission and did and caused a hard inquiry on my report. The young man told me the equipment was cober, and after his buddy installed the equipment, I saw a $3000.00+ fee. Other than the false advertisement, the service was great.

This is the best service and equipment/set-up ever! From the sales rep to the person hooking up the equipment was nothing but professional. They were upfront with pricing, no hidden fees easy to sign up and verify all documents and information that was being presented to you. I would most definitely recommend this company to my family, friends, and colleagues. It’s just that amazing. I am definitely a customer for LIFE!

Both the salesperson and technician were patient, knowledgeable, and professional. The technician actually swept up the areas where she installed the devices. I was impressed with their maturity. Five ⭐️s.

Very capable and respectful, knowledgeable and accommodating and polite, very helpful with contract explaining and completion. Overall friendly. Willing to make an agreement with the consumer and negotiate.

He explained everything to me in detail. He was very friendly and patient with me. He showed me how to use the equipment. He was very quick and understanding and answered all questions I had at the time.

Cody was excellent, he was able to provide clarity on where to put the equipment and how to operate the app. I’ve heard nothing but great things about Vivint's quality equipment, excited to finally have it at our home!

I am loving the equipment we got. Everything is so high tech. I love having all my cameras, and everything in one app. We got the door lock with our system and that is awesome. I love how if I put the code on the door lock it I arms the system. I also love how I can lock the door and unlock from the app and the panel. I love how the spotlight light follows and the deter is awesome. The installation was fast and very professional. The salesman was absolutely great. I would recommend this product to everyone.

Great sales guy. Not pushy and very honest. I told him what I was looking for and we built a plan! The installation techs were young which made me nervous AT FIRST and I hovered and they assured me and double checked things with me and set me at ease.

After coming off a long trip to our surprise the rep was at our door. We were just talking about changing our service and there he was! Everyone was very respectful and professional. The technician explained to me and my wife. Would definitely recommend.

They left a hole in the middle of siding on the eve of our house. The technician who was installing system never informed us that he put the hole in. He said that he couldn't install there. He could have known that from looking inside the attic. Waiting for response from the claims department.

The sales rep Iziaah G was exceptional. Best rep I've ever come in contact with. He is intelligent, friendly, and knowledgeable. Steven, my tech did an amazing job! I love the products so far and having Vivint makes me feel safe and my home secure! Thanks Vivint!!

I believed everything was on track since I had just finished paying for my ADT Blue contract. I wasn’t keen on switching from ADT, especially after maintaining a commercial account for my business for over a decade. Then Rob, the representative, convinced me to consider a new system. I was approved for financing up to $6,000 and was informed that my equipment cost would be around $40 a month, with a similar fee for monthly service. Additionally, I was promised a waived installation fee in exchange for leaving a review and placing a sign in my yard. With that in mind, I agreed to the plan, and shortly after, Therren came to set up the system.