Vivint Reviews

If I could give zero stars, I would. Yesterday their salespeople came to my door three separate times despite the clearly posted No Soliciting sign. Later, one of them pressured my husband into letting him inside. When I pointed out the sign and told him they should respect it, he completely ignored me. Even worse, he left the door wide open, letting our cats get out. My daughter and I had to stop everything to chase them back into the house while he stood there and laughed. That is not only unprofessional, it’s downright disrespectful. This company clearly does not respect boundaries, does not train their staff properly, and does not care about the impact of their actions on families. If you see them coming, don’t answer the door.

I had Vivint installed in early 2024. The installation technician was amazing. It was the last good exchange I had with Vivint. The equipment starting failing within 6 months. I sometimes had to reboot the systems up to 6 times a day. They sent technicians several times. Twice the techs couldn't identify the issues. After a year my "free" service was no longer available but I could receive a discounted annual service plan. Otherwise it was $99.00++ if they came out to repair the faulty equipment installed. Part of my my escalating annoyance was the constant upselling every time you'd call for help. I was thinking why would i want to purchase more equipment when what you installed doesn't work!

The installer was wonderful, pleasant, sharp, kind and professional. Installation went smoothly and he walked me through every step of how to use my system from the panel and from the app. He showed me how to adjust digital boundaries on the cameras, how to reset codes, etc. It was one of the best installation appointments I’ve had with any company - ever. Highly recommend Vivint - their installers, their hardware products, their software products, and their customer service! Worth every penny. It was a white glove, personal concierge service experience!

Very professional and installation was fast and easy to understand. Would recommend. Brandon was our technician and he was polite and professional. Install was faster than I expected. The cameras seem high quality.

VIVINT is a scam just like ADT. They lied to me about everything from how much equipment I was getting to how much they would cover from the ADT bill they were supposed to buy me out. Sales rep never responded to my texts.

Really great service! Everything was laid out perfectly and not only that our installer walked us through everything! 10/10 would recommend. The service was fantastic and when it came to the plan we selected our tech showed us the pros and cons of everything.

The salesperson was on point, great pitch. Answered all my questions. The installation personnel was courteous and polite. They did a fabulous job but will have to come back on Monday to install the last camera and lights on the side of the house, they needed a longer tool to drill in the side of the house. It was also dark out at this point making it hard to see. They worked professionally trying to finish the installation. Thank you.

I am very impressed and pleased with my service. Hanna and Cameron was phenomenal. I received top tier service from them. Their knowledge and patience was all I needed to feel as comfortable as I do with my home security system. I can’t thank them enough. Outstanding Job you both

The staff on the phone and at set up were helpful, friendly, and professional! I would recommend their services to family and friends! They went above and beyond to make sure we had what we wanted and needed!

The salesman came by at 11. We discussed our options and chose our hardware and services.. The installer was on site by 2:00 pm and the system was installed by 5 PM. Fast service and a great turnaround.

Harold was exceptional, knowledgeable and kind. The app is user friendly. I am able to manage security of my home when I am away. This system is better than the system that currently have now. The price is reasonable and affordable.

We had Vivint before we were moved overseas. When we bought our forever home, we knew we would come back to Vivint. Our tech that came out today was absolutely amazing!!! I will be sure to let any family and friends know how smooth and easy this decision was.

At first I was hesitant when the sales rep came to my door. I had been thinking about getting an alarm system, or simply buying a bunch of cameras and doing it myself. They had a great promotion, sales rep was very friendly and walked through everything very clearly so I knew what to expect - was way more detailed and in the end I'd have a system I could rely on! Install technician came within a couple hours of signing up signing up and got right to work. Very polite and clean worker. I'm glad I decided to go with Vivint!

They were very helpful and explained everything to us and was very patient with us and took a time with us. Was extremely efficient and very professional. I recommend they services especially to the senior citizens!!

Great representatives. Very respectful and knowledgeable about service and equipment! A breath of fresh air in a world of poor customer service! Definitely recommended to anyone in need of home security!

Bought a house with Vivint. Complete circus. Poor and lengthy phone trees, rude and incompetent customer service. With military discount, $45 a month. Ring is $10... Wrong address on contract, had to call a third time. Supposed to be a 14 day trial. They tried to sneak a 3 day trial on the contract of a two year commitment. I called a fourth time and waited on hold for 10 minutes while they tried to get my 14 day trial "approved". I canceled service! Having an average of 1.0 stars on Yelp is tough to maintain, but somehow Vivint has managed.

Great work. Installation was fast and efficient. Technician was able to explain the function of my systems and provided resources and reassurance. Overall, experience was excellent and fast. Would recommend to others.

Friendly sales representative who went over all aspects of service and answered all our questions. The technician was also very nice and professional. Had us up and running in no time. We truly appreciated the quick setup soon after the sign up.

They got better camera than the 1st security monitoring that we had. Better system and a lot of other things my old one doesn’t have. The door camera will automatically show in the hub without opening them.

Had an excellent experience with the technician (**) who came to set up my home security system. From the moment he arrived, he was professional, friendly, and very knowledgeable. He walked me through the entire installation process, explained how everything worked in detail, and made sure I felt confident using the system before leaving.

Avoid at all costs. Lied about length of contract. Lied about home transfer fees. Refused to cancel contract. Paid on it for 5 years without using and even know I’m out of contract it took an hour of salesmen to tell me I can’t cancel till they call me back within 24 hours. Worst company I’ve ever dealt with.

They have wonderful service and love all the features! Or family is very thankful for their help and support getting us set up and patiently answering all our questions and concerns. Looking forward to using this service for many years to come.

Overall a good experience. They didn't actually send someone during the four hour window, but when he did come here he was quite professional, friendly, and thorough. Walked me through every single step of the process and how to keep my home secure. I highly recommend him!

Lied to me:

Be aware of who you do business with. You will be entering an indentured slave contract signing up for Vivint service. The monitoring service does work but the business practices are terrible. Unless you are making a payment you would not be satisfied with the customer service. They do not want to honor ending the contract unless you buy them out basically.

Very pleasant easy experience. Tech that came to my home was phenomenal. Took him 4.5 hours but everything was done perfectly and with care. I highly recommend Vivint for your home security needs. Cameras are crystal clear and sound quality is perfect.

We were charged $3600 for $2000 worth of equipment. Vivint says they have zero percent financing. If so, why is the equipment more expensive to finance? I did a calculation and they are basically charging 28% interest to finance. I will say, because we are 65, we were able to cancel our contract. And another thing, if you hear about or see one of their door to door sales people, don't answer.

My experience was awesome, installation was right away. Everyone was polite and friendly, felt like I was talking to my friends. I should’ve got Vivint sooner. I love the features of the security monitor and the app. 10 out of 10 for me. It’s just 6 dollars more than ADT and I didn’t even have a camera.

Gerry did an outstanding job installing our Vivint system at home and also set up the system at our office. He was very professional, knowledgeable, and made the process smooth and easy to understand. The installation was fast, neat, and he took the time to explain how everything works. We really appreciate his friendly attitude and attention to detail. Highly recommend both Gerry and Vivint for their excellent service.

My sales person was very courteous and knowledgeable of the security system and their promotions. Everything was thoroughly explained to ensure I understood everything. My technician was amazing too! I would definitely recommend Vivint to anyone looking for an updated security system. The camera pictures are clear, the installation was seamless, and 24/7 streaming is an added benefit. I am very happy that I switched to Vivint.

They didn't install all of the equipment. The panel kept telling me things were not working properly. Jeff, the salesman, came back the next day & I showed him & told him to look for the missing equipment. He couldn't find it either! I told him I had called & canceled everything THAT morning. He kept telling me to try it for 30 days. I said no, I have 3 days to cancel & I did within 24 hours! Even that phone call went bad as he**. Listen very carefully to the spiel... he told me free for the house they pick & then suddenly it wasn't and I'm being financed? Now they are taking 30 days to come get it? My state's atty General will be notified as well as my local news station if needed.

I’ve been a Vivint customer since 2017. I recently sold my home and cancelled my service but I continued to get charged. I called multiple times to get this handled and it wasn’t until today, September 8th that they finally processed the cancellation that I had made back in July! I got transferred to different individuals and had to repeat my story over and over. Never thought I’d say this but their customer service is trash. I had plans to get vivint again in the future but I won’t after this experience.

This complaint is to detail a recurring and highly concerning business practice by Vivint that has resulted in continuous fraudulent billing attempts and a significant amount of stress. This pattern appears to be a deliberate strategy to delay or prevent account cancellations, negatively impacting customers. I called Vivint to cancel my security system service. The representative I spoke with confirmed my cancellation request and provided verbal assurance that my account would be closed. At this time, I also discussed a refund of certain payments, which the representative agreed to process.

Daniel was amazing. Very knowledgeable and professional. He was quick and efficient. Very pleased with the customer service and time he took to make sure I understood everything. Glad to have a such a good system in our new home.

Price was good for me, the guys came in and did a decent job, just left a mess is all. Also my door lock was not programmed to the panel as agreed. Could’ve been a sales issue not relaying info but tech did not ask me either.

I had such a great experience with Vivint! The technician was extremely helpful, professional, and made the whole process so easy. He explained everything clearly and went above and beyond to make sure I felt comfortable with the system. Excellent service, I highly recommend!

Great customer service and Cris was great tech. He explained everything very well and went over things as well. He also took time to answer/find out answers for questions he was not sure about. He cleaned his mess up as well.

I’m had Vivint as my home security provider in two different states. I am very satisfied with their straightforward explanations plus their honest and professional way of doing business from the initial conversations to their package proposals to the billing process to the insulation of the equipment and also their monitoring services. They are the BEST!

I signed up on Labor Day to get the deal. The salesperson never told me about the $2k equipment but told me my monthly payments. When the technician got here and I was signing the paperwork, I was shocked to see the $2k. We called customer service and the lady snapped at me but I snapped back. They already messed up and still being rude. The technician however was great, he spent hours on the installation and did an amazing job setting it up! He’s the reason they’re getting 4 stars.

The technicians came out and explained everything that came with the systems and how it all worked! Tested everything out myself from a distance and all is good! They finished quicker than expected as well and were very friendly and open to communication after the work was all done for any questions.

Installation everything was good. My technician was great! Cameras looks good. She took her time walking thru everything with me. I would recommend this so far. Vivint’ looks good. I like the product.

Every person we worked with, from the initial sales rep, to an account manager, to our installation, person, to the people they spoke to at corporate while doing the installation, has been excellent and professional. We also appreciate that they were never trying to upsell us, and in several cases actually suggested we not as large as we were thinking of. Highly recommend and very impressed. Set up was very easy, and our installer, Tyler H, was amazing. It was a huge job, he was there about six hours, and I never saw him take a break. All of the technology works very smoothly, and from the start, everything works well together, even the couple things that we integrated from our previous system.

So far I am very pleased with Vivint. My tech James #** was very thorough and made sure I was comfortable with my system before he left. I will be recommending to my family and friends and will definitely have them request James to put in their system as well so they will be well taken care of.

Amazing. 100% worth it. The guy that installed it was very sweet and knowledgeable. Even though he faced a lot of issues due to our house not having easy access, he was always nice and calm. Installation was great! Thank you.

Vivint was good when I first purchased the system. I have since moved locations and have been going on 2 months waiting for the new install. I’m still paying for my current security system. Vivint only cares about me upgrading my current system that is in a box waiting to be installed. I do not recommend Vivint due to their lack of customer care.

It was easy from scheduling to installation. I was impressed by all communication leading up to and day of appointment. Agent (Rashid) was excellent and very knowledgeable. Made the entire installation seamless.

What a Great experience for this being my first time using a monitoring alarm company. Jordan was Great, Super knowledgeable and was patient answering all of my questions. I would definitely recommend given Vivint a try, best part NO CONTRACTS, YES!!

They were very professional and kind they hooked everything up just the way we liked it will recommend them to our family and friends. Thank you so much. Me and my wife is very satisfied with your services.

Technician was great and very informative. He was fast and explained everything great. Sales person was helpful and gave me everything I needed to fit my budget. I would recommend Vivint to anyone looking for home security.

Stefan was amazing and I’d recommend him to anyone I know! The equipment is super easy to use and he was able to walk me through how it all works very easy. I feel better having this at my home for security!

From the moment they said hello, they were very kind. Thoughtful help phone. They showed me many different products that would fit my need and when they came out to install them. It was less time than when he said they were. Yeah, musician, fast, clean and helpful right to the end. Thank you very much.

They were friendly and helpful. They explained everything and covered any questions I had to the best of their ability. The setup was easy and simple. They made sure I knew what I was getting and what I signed up for.

Exceptionally pleased with the professionalism, installation, knowledge of my Vivint rep (Chris) that install my system. Second to none customer service, attention to details with care and consideration. Well done

Tristan, Chris and Marvin were great! Very efficient and had everything set up and working in a respectable amount of time! They made sure everything was working and I knew how to work and manage the system.

We regret the day we let the Vivint salesman in our door!! The install was madness, but we already signed the contract so they didn't care. That is not the reason for this particular review. We had the service for 2 years, and decided to sell our home. We paid the equipment off at closing (10/8/24) and also cancelled our service. January 2025 I found they had still been charging a monthly monitoring fee on a credit card we no longer used. Brought to their attention, and they said they weren't made aware of the account being cancelled. We have all the records in our recorded closing documents.

They promised things they couldn’t deliver, and it’s overly priced for the offer. Very disappointing. Charged me for equipment they said I was getting for free and then made all kind of open ended promises that ended up with me still being overcharged.

Victor, the person who installed my system, was very friendly and helpful. He was patient with me, which I really appreciated. He gave me a very thorough explanation of all of the products I was given, and helped me through the technical difficulties I was having on my end.

I wanted to express my sincere appreciation for the exceptional support I received. Your team was incredibly friendly and professional throughout the entire process. The experience was very smooth, and I particularly appreciated how clearly and concisely you guided me through each step. It made everything very easy to understand and manage.

The service tech was nice and explained everything to us so that we understood. He communicated that he would be late and didn’t leave us hanging. The only thing we didn’t appreciate was cleaning up all the mess from the sawdust after he was done ourselves.

Ashton was incredibly helpful setting everything up and the features available are great! Setup was completed in one day and did not require a lot of effort on our part. Definitely feel like this is an upgrade in convenience and security.

Arrived on time, no hassle. Just overall great, very professional. No time wasted, got straight to work. 10/10 I recommend. Cleaned up mess when finished. Explained everything very thoroughly. No problems at all.

Eric and his crew member were absolutely fantastic. They were quick, courteous and professional and got everything we wanted done, done!!!! I truly appreciate them coming out and helping me. I forget Eric’s partner but please tell both of them I said thank you.

Installation was quick and easy. There was a slight issue with arriving later than notified that could have been resolved with proactive communication by the technician, but overall it was very smooth once he was on site. Thanks!

I’ve used Vivint before and was very familiar with them however in my new home buying journey, another alarm system was provided by the builder and strongly encouraged to use. I did go with them however, some things were not disclosed about setup. I called Vivint and they assured me of their system and process. I decided to go with them and cancel the other systems but it was past the 3-day cancellation. I let the operator know of my issue and they offered a $500 credit to pay me out of my other contract which didn’t need to be paid back. The install was quick and painless and Jose, my technician, was thorough. I feel safe and secured with Vivint’s home packaging.

The sales presentation and installation of equipment was epic; however, the salesman quoted me a certain amount on my buyout with my previous company and it was actually more. When I tried contacting him and Vivint by text and email, I was ignored. I had to pay my previous company an additional $277.88 that should have been covered in the buyout.

My experience as a new customer with Vivint has been good. I just feel they need to get their initial text synchronized. I received too many of the same text asking for the same information and that got a little aggravating. But other than that everything else has been on point. My installer was very friendly. Well knowledged and patient with me.

You get a thousand emails from the company but no information on how to get into the account to check out the financial part, no way to know when payments are to be taken out until it comes out the bank. Frustrating having to chase down this information. Also, in setup they show that you can zoom in on license plates for example and this is not true, it is very grainy looking.

Bratten was our Outside rep top tier! He was great to work with. James was our technician. He was very knowledgeable and helpful. Very efficient! Would definitely recommend to family and friends. My wife and I were very pleased!

My overall experience was good, but I was blindsided when I came back in the room and there were two holes in my wall. We rent and I asked if this was safe given the fact we rent and was assured it’s renter friendly… Holes in my wall are not renter friendly. I’m going to get in trouble with my landlord/management company and I’m not OK. And just now when researching for a receipt for this review, realized I was told they’re waving installation fees and there’s a fee listed on this receipt.

Salesman was extremely nice, helpful and informative. The process was super easy and camera system is sure easy to navigate. I definitely recommend getting this security system to everyone! Ten out of ten. I definitely recommend.

Chaz was amazing from start to end. Helped me through the entire process, guided me, gave recommendations and did an amazing job 11/10. The work was very clean and meticulous which shows on the inside and exterior installations.

I have no words to describe how much patience James had with us! From explaining at the beginning, during and after installation! Answering all our questions! Giving opinions, options and ideas to where we could place the cameras for better viewing! Awesome experience! Awesome customer service! Very patient! All the above! I would give him a 10 out of 10!!!! Also spoke with the resp Mich for answering all of my questions! And letting me know of all the offers they had!!!!

At first I wasn't interested but thanks to Daniel **'s persistence and professional mannerism. He took time to explain everything to me in detail and answered every question that I had. Towards the end he felt like a family member. Juan and the other two technicians that came to the house and installed everything were amazing as well. I just want to say thank you Daniel for your "won't take no for an answer" personality and the professionalism and efficiency of the technicians that came out and installed my security system. Thank you 😊 Thank you, Thank you!

Suge was a great sales guy, super personable and did a great job explaining everything. He helped us pick the things we wanted for our home without trying to force us to get extra stuff and we loved him! Dylan did the install and was super respectful and quick, showed us how to use the system before he left, and helped clean up! To the Vivint team: please add a feature where I can record my own chime so I can record myself barking as the deterrent. I'm so serious.

They were very helpful. They answered all questions and showed how to you use everything. I felt like the experience was good and that the product will be useful. I enjoyed seeing the camera's from my phone.

I had a great experience from sales to installation! My sales person was knowledgeable and thorough. He was able to answer all of my questions and was very patient with me. He was a true professional. The installer was excellent as well. He was very knowledgeable, friendly, and a true Expert technician. The equipment seems to be excellent. The quality of the camera picture is so clear. Great experience all around! Thank you!

My Vivint technician, Keith, showed up on time and promptly went to work. He knew exactly what he was doing and was able to finish the job in about 2-1/2 hours. I really appreciated his hard work and his instructions on how to use the system.

First let me thank Adrian for his insight on the Vivint brand. His diligence paid off to us finally receiving the system. Brooklyn our tech!!!! Yesss come on Brooklyn. Her knowledge, timeliness, and care of explaining the use of the system is top tier. Thank you both Adrian and Brooklyn. Now let's 👀 what we have going on.

The other bothersome part, is the deadbolt won’t lock, it just continue to click then say unable to lock, I contacted them. But haven’t had anything confirmed to when they will be here to fix it. They sold me on security. Yet the door won’t lock I’m sure my experience can be extremely different than others. This has just been my experience so far, I will say both guys are super friend and knowledgeable. Obviously sold me on the security. I am sure not every install goes perfect.

Antonio was very friendly and knowledgeable. He explained everything and made me feel at ease. Also let me know of other services they offered so I could use for later. Was very patient and provided great customer service.

Ricky and Luke were amazing and very knowledgeable. Definitely feel like I’ve made the best decision, the quality of Vivint cameras are top tier. Also being able to do everything from my phone makes things a way smoother process. Thanks again!

Decided to have our cameras from Vivint and they came to install same day! Salesman was friendly and explained all features that they offer so you can decide what equipment best fits your needs and what works for you and your home.

I had 3 people arrive at my rental unit. I had an accident and was not in good mental awareness. They drilled a hole through to the outside. When everything was up and running, I started getting bills. 1063.00 for equipment for a 900 sf apt. 89.00 per month for monitoring. I was originally told one bill. I am shocked. They have a finance company within their business. This company set me up on a 5-year loan. I am not happy and do not recommend these people.

Technician was great. However, when I spoke to the salesperson before signing up, they told me they had 360 cameras that I would be able to install at my home. Well, when the tech got here, totally different story. No 360 cameras offered; I was very frustrated and disappointed. Now I am scrambling to find a company/vendor that do have 360 cameras at a reasonable rate. Very unfortunate.

I'm very happy that I was referred by my sister. Both people I was in contact with was very understandable, very nice and friendly. Thank you. I feel safe. And I will recommend some family members. And call workers.

Hello Vivint, I want to thank you for my security system. My team of guys were very helpful. Bratton ** and James ** are a great group to have working for your company. They are very knowledgeable and Respectful. I am pleased with what I have. Thank you guys.

The folks that helped explain everything and install the system were incredibly professional and courteous. They walked is through all the equipment, made sure it was all working properly, and told us we can always follow up with them if we had more questions.

The sales person led us to believe we would be scheduling installation at a future date. As soon as I signed he promptly told us we were “lucky” and that a technician was in the area and would be here in 5 minutes. This was at 7p. Thankfully we didn’t have plans. 30 minutes later the technician showed up. At 10p they were still working. Keep in mind, they never provided how long the install would take. I had to ask her to leave because I needed to get up early the next morning. She agreed to come back at a future scheduled date/time to finish the install. She never showed up and now I have a half installed system. Horrible start. Needless to say, I’ll be cancelling.

I've had Vivint for about 3 months now. After being pestered to death I finally decided to go with them and over $140 for 3 months (equipment) which is fine, but was never connected correctly the guy that came over was nice enough but never completed the connection of the equipment specifically my Wi-Fi front door lock which is still not connected to the rest of the system they refuse to come fix it, which was never installed correctly to begin with. Instead wants to charge me to come out and fix it of course I refused. Furthermore it was super hard to ever get somebody on the phone and when you finally did was never any help and still wanted to charge to come out even after I explained the situation. I do not recommend these guys

The service man was professional and knowledgeable. He knew just where the equipment should be. He was in and out quickly and left no mess. He was personable with a great demeanor. I would recommend him to my people any chance I get.

Everything was so easy! Our representative Christian and his co-worker Wayne were very personable, assessed our needs, and found solutions that worked within our budget. Our installer, Kaleb, came quickly, worked efficiently, and recommended the best placement for each of the devices that were included in our package. After the installation, he walked us through all of the features and didn't leave until he was confident that we could easily use each of them. Kudos to the entire team! They deserve a superior commendation!

Had an amazing experience from start to finish, from my sales guy to the install tech, both were Super professional and knowledgeable but also weren’t pushy. The tech showed me how to work the system in less than 5 minutes after a seamless install. It was great.

Had a great experience with Vivint sales rep. Marcus showed up. Was very knowledgeable and professional kind guy. Saw I was straight to the point type of guy and was very quick and helpful with what I wanted to know about the service. The installation techs Fuhy and Dillon were amazing guys, quick to work, professional and very nice. Very kind techs and knew exactly what they were doing when installing, they answered all my questions and made my experience excellent! Overall had great experience with Vivint.

If I could give a zero rating, I would. Customer service is abysmal. The products don’t work as described. A camera should record what is in front of it, yet unwanted vehicles that come to the house are not detected. The excuse is that the doorbell camera cannot be set up to detect vehicle vehicles. Installer will place cameras anywhere on your home even if they are so far away as to be useless. They make promises that they don’t deliver on and schedule appointments when you pay extra for a technician who doesn’t show up. You can’t even get a supervisor on the phone to cancel their service. Horrible, horrible, horrible. I don’t understand how they have any positive reviews. Run the other direction!

Our rep John was well equipped to handle all of our questions and knew all the different hardware and their capabilities/pricing. Felt very comfortable with the direction he led us through the walk through.

PLEASE DO NOT USE VIVINT!! IT IS A SCAM. I got the service for "free" when received my solar panels. Based on a contract I have no copy of, it was free for 3 years and then I would be charged. I do not have my contract nor was I notified or reminded that this fee was starting. Imagine my surprise when I got my FIRST MONTHLY charge of $49.72 three days after it was posted to my account. I immediately called and cancelled. I respectfully requested my money back. After several follow up calls and emails, I found out not only would they not refund the first month but, since it paid in arrears, I will be getting charged a pro-rated amount to the date of cancellation. Their service is nothing you cannot get better or cheaper elsewhere. Trust me - I learned the hard way.

The sales guy is great and went out of his way to make sure we were happy. We now have 3 systems so fingers crossed they all work great all the time…. Thank you for taking care of us as we use your system

The installation was great. He was very knowledgeable, took his time explaining any questions I had, made sure I understood everything. I wish I knew his name but he was awesome. I can rest well now knowing me and my family are protected. Thanks, Vivint!

Our tech showed up right on time, was super friendly, and made everything stress-free from start to finish. The whole experience was smooth and easy, and we’d happily recommend them to any of our friends or family looking for great service!

Vivint was quick and easy to work with! I don't have any complaints about the service. I look forward to using all of my Vivint products for a long time and I know I can depend on the company for good service.

The salesman and the installer were so friendly and knowledgeable with all my Questions.. The installer was working in the rain and never complained and did an outstanding job.. the salesman was very helpful with all the updates on the installation.

I’ve been a loyal Vivint customer since 2007, and I’ve never had a single issue—until I upgraded my system in June 2024. Since then, it has been one frustrating problem after another. The upgraded equipment has been defective from the start. Vivint initially refused to send a technician, even lying about appointments being scheduled. I had to file a BBB complaint just to get the system replaced. Unfortunately, the replacement system began failing again within a month.

The service was amazing. The rep that came to install was professional and completed the job skillfully and quickly. He then walked thru the entire set up and truly prepared me to use the system without any hiccup.

Absolutely great set up and support from Vivint. TJ came out and installed our equipment with such ease. I would highly recommend you would get Vivint for your home, the security it gives is a peace of mind knowing my home is safe.

Mark did an excellent job with the installation. He took the time to explain everything to me, went over all the equipment and how it works. He was very thorough and professional. I love Vivint and will recommend your service to others.

Mr. ** delivered exceptional service! He was professional, knowledgeable, and took the time to explain everything clearly. Went above and beyond to make sure the system worked perfectly. A+ experience!

Very straightforward process. Had existing home security systems but Vivint's system is remarkably better in every way. Vivint uninstalled, disassembled our current setup and installed everything in no time at all. Once everything was installed, they then proceeded to give step by step instructions on how every component works and how to get the most out of their services. Friendly employees that were more than knowledgeable and will to assist with all questions. They even gave additional contact information in the event we had any questions in the future. Would highly recommend to others.

Both individuals who arrived were well spoken and knowledgeable about the product! They walked me through the user interface which is a very user friendly. They installed everything efficiently and followed up with me to ensure everything was operating properly.

The sales rep was very straightforward, clearly explained how everything worked and easily answered all the questions I had, the tech who came by to install everything also went over how everything worked and was very professional and got the work done without making a mess. The cameras are very clear and have plenty of customization options and settings for when you want it on alert as well as scheduling options to help automate arming the system.

Caden did a great job. Was able to upgrade our current security system to upgrade. Highly recommend for other customers. The doorbell camera has great quality. The new thermostats are very nice looking.

This company sucks I give them no stars. They think if they credit an account that makes things right. The sensors on the window do not detect the window open or close, nor do it detect if the sensor is on or off the window. The doorbell camera goes out everyday and have to be rebooted. They want to charge all this money and the service always glitching. Some footage doesn't even show up on the cameras. Nothing about this company is good and I mean nothing. They false advertise, Get you in this weird contract and want to charge all this money to cancel. I highly DO NOT RECOMMEND. Then the rep told me it's a malfunction. Told me it's an existing sensor when the damn sensor came from their company. All they do is lie and scam.... Stay away from these people.

Great personality. Very knowledgeable and very thorough. Great representation of Vivint! Should train all new technicians on how to engage customers. Very pleased! Thanks to Mike, the sales rep for his excellent customer service skills. Also a great guy!!

I would give them 0 stars if I could. Vivint agreed to cancel the service portion of my contract due to system not catching an auto theft. I paid the equipment off and Vivint sent the service portion of the contract (against our agreement) to collections without notification. They acknowledge they made this verbal agreement per call recordings, but say they are not removing the charges because I didn’t call them when I paid the equipment off? I have had the same number and email since I started dealing with them 7 years ago, so closing the account as a non payment issue with no notice seems to be unethical to say the least. Not honoring their agreement and poor service all around.

I love customer service and installment. Thanks again. He was very polite. The agent help me understand the bill and process. Please have him to deal with more clients. Thanks Vivian. I will recommend!

This is a SCAM COMPANY!!! Their equipment is faulty, they LIE about not charging you to send replacements and then REFUSE to refund you when you send the faulty equipment back! The customer service team are all trained to and say that they can't get a manager or supervisor on the phone. I've made 3 calls about this and they all say the same thing.

Usually, when I see a solicitor coming to our home, I start to cringe. But this experience was different with Quinn. He was very knowledgeable, professional and has a great personality. He can tell that he really loves his job. This probably sounds crazy, but I enjoyed the experience. Thank you, Quinn.

Install Technician James was very helpful friendly and professional. He said his goal was to make sure we were comfortable before he left and did not need to call a 1800 number for help and he held true to it.

I've tried canceling their 30 day free trial, but so far their communication skills are horrible. I'm now on my 3rd call, and only because they failed to contact me to return the equipment and now want me to pay for it! The whole trial period is a scam! Do NOT fall for it!

Matthew was very friendly, thorough about the service and setup. Allen was there about 20 minutes after signing up to install the equipment. Allen was friendly and thorough making sure everything was setup properly and we knew how to use the equipment before leaving.

Since day one I had problems with the camera system, Cameras stop working, cameras have a 30min delay, panel sometimes works, I talked to customer service and no help! Spent all this money for a system that's no good to me, I should have stayed with ADT. Never had problems. Customer service never sends a tech out. They have me doing all the troubleshooting.

I want to thank you for sending Caleb **. Technician to me. This young man did an excellent job. He was so kind, patient and informative. He came from San Angelo to Midland. Worked all day and his attitude never changed.

I am travelling and got a message from Vivint that some sensors are not responding. SO I called Vivint and they told me there had to be a person in the house do a trouble shooting, otherwise I will be charged $95 for the technician. I have purchased insurance from Vivint for repairs, this $95 charge is a rip off. This is a company which just wants your money, definitely stay away from it.

Just started with this service, so far 👌. The installers were professional and worked quickly and quietly. Axel the sales tech was well Informed of the product and easy to follow. And made purchase decision simple.

Everything was explained in detail! No surprises. Sales associate was kind and throughout. Install associate was kind, and also throughout! I was on the fence of who to go with and Vivint made it easy.

Salesman and technician were personable, knowledgeable, and professional. The quality picture on the cameras is excellent, the other feature that is great is everyone in my house can get alerts, and view the cameras also on their phone. 📱

Our Vivint installer was excellent—very knowledgeable, patient, and careful with his work. Our project was large and took many hours, but he stayed positive, explained everything clearly, and made helpful suggestions throughout. Truly a great experience with him. Overall, Vivint’s service has also been very good so far. From the installer to the agent who helped us, everything has been smooth, prompt, and easy. Since we’re new customers, we’ll see how the service holds up over time, but so far, we’re very happy with how everything has been handled.

After spending a little time getting familiar with the new system that i purchased I really must say it is amazing. I pulled to the house from working a 16hr shift and had the door unlocked and driveway light on all from my from iPhone. The convenience alone is top tier. The quality of your stream is the best I have had. This is coming from an existing ADT member and I had Arlo prior to Adt. User-friendly app so easy to navigate and this is so important!! The equipment is also very bougie I must say. I am beyond satisfied!! Plus the staff is outstanding!

Since the misleading manipulating salesmen stepped foot on my property I was lied to with every word he spoke. From that moment on from installation man to every other Vivint employee I talked to I was lied to, manipulated, and had strong-armed with low moral tactics pushed on me by every employee just so they can make a little commission. It’s sick what this companies employees do to communities by coming in with garbage equipment being sold by thug garbagemen supported by low moral having employees on the phone, the app and in person! Since minute one nothing worked right!! It slowed our WiFi down to nothing with us having the only provider with the biggest package in the area but when I asked salesman he promised it could support their garbage equipment!!

My customer service rep Steele was amazing at explaining EVERYTHING and applying all discounts possible!! I had a few issues after signing up that were VERY MUCH out of his control. Steele went above and beyond to rectify the situation and get everything taken care of. Steele provided me several updates (upon my request) regarding who my technician was going to be, name, and badge number so that would feel comfortable and know who would be coming to my home. He continued sending updates, even the morning of the install when the technician that was originally scheduled to come changed!! He’s AMAZING!!!!

It was a great experience. Tech was a veteran and we got along through the installation, he went the extra mile to complete “the mission”, went above expectations for a complete task to not have a repeat or follow up to complete the job. Explained the system well at the end

Representative and technician was courteous, knowledgeable and efficient. Job was completed in a timely manner and the product offerings met or exceeded my objectives. I will recommend Vivint to others based on their great work!

Great experience! Got my Vivint alarm system set up today. Technician Jay ** did an excellent job on installation. He was punctual, friendly and very professional. Couldn't be more satisfied. Highly recommended!

My installation tech was knowledgeable and efficient. I’m so impressed with all the things I can control and set up with this system. Having smart set ups to allow for things to happen automatically will make life much easier. No more forgetting to set the alarm or forgetting to turn up the air.

I write to review Vivint in Connecticut, and particularly Vivint employee Dave **. The home security business is competitive these days and I've become a bit of an expert over the years. While I'd like to negatively review some of the companies as of late, I do not wish for anything to take away from the spotlight that Vivint deserves, particularly Vivint employee Dave **. Vivint quoted a price, has quality equipment, installed all equipment and stuck to all promises and prices. I was a manager in my career and Dave Boucher is an employee I would have called "a keeper," meaning you want to keep him in the company. First, Dave understands the big picture mission, he knows security systems cold, what you need as a customer and what they have as a company to meet that need. Second, Dave knows the nuts and bolts literally; he was timely at the job and he installed everything, electrical lines, equipment, everything.

Really good service! Would recommend. I love how simple it is with all the equipment provided and information on how to use. I will be recommending this to some family and friends very soon. Thank you.

We had had Vivint for almost 10 years. We have had others before, however Vivint is clearly superior. Even when having technical issues they are always willing to help and own it until it is fixed. It is a no brainer.

Sales guy was awesome, really explained everything well. Technician was on-site quickly to do install and did an excellent job. They were all a pleasure to have in my home, very respectful and courteous.

My technician Tank was absolutely great!!! Not only was he here on time and prepared but he walked me through every step of the process. Even my customer service experience was great. I would definitely recommend Vivint services!

The technician arrived and walked through everything so simply! Installation was completed in a timely manner and very professionally. After completion, everything was explained thoroughly! Great experience! Highly recommend!

Luis did an excellent job installing security system. He explained everything clearly on how to use our new system. Answered all of our questions. Very well mannered young man. We would definitely recommend your alarm system to our friends and family. We give you an A+ rating. Thanks again., David **.

Very professional, friendly, and knowledgeable from start to finish. They helped me choose the right system for my needs, handled the installation quickly, and made sure everything was set up properly. They also took the time to walk me through how to use the system so I feel completely comfortable and confident with it. The picture quality is excellent, and I already feel so much more secure knowing everything is in place. Highly recommend this company to anyone looking for reliable security and great customer service!

Great communication. Was not familiar with this company until we moved to a house with their system. They were great at helping me set up the system. Works great and the app is very clear and easy to use.

I am very happy with my Vivint service. I was dissatisfied with the current service but had been confused about how to find a better solution. But your representative stopped by and explained everything to me and answered all my concerns. I didn’t know what I needed to do but I had help through all the steps. I love the service and support. I highly recommend Vivint!

So far a very good product. Expensive, but good. Your technician, Ariel **, did an exceptional job. He was very thorough and considerate. The phone app is also very simple to use. Thank you and please let me know if I need to follow up.

I do not recommend Vivint services. I got into a contract with them, had equipment installed, was charged thousands for this equipment over the course of 5 years. I agreed because I was told the equipment would be mine to keep once paid for. The service was spotty and got worse over time. After paying I called to cancel monitoring service they informed me that the equipment is mine but can’t be used without them. So what was the point of me buying it? Customers shouldn’t be paying anything more than a rental fee. Then there are techs coming to the house begging to let them install new equipment promising a free trial but omitting the double tech fees for installation and removal. Do not get entangled with these scammers.

Emmit was very informative, professional and friendly! He made me feel as I've been using this system for years! I will be recommending my family members to use Vivint as well because of him. If you're looking for a quality yet affordable system along with a peace of mind and restful sleep, look no further! Choose these guys at Vivint!!

The tech (Tyler) who came to to do my install was very helpful! He knew his stuff and was able to answer all my questions professionally. My only gripe is that the salesmen told me it was 10 days of recording (not 30 second clips like the other security companies). But that's not necessarily true. That is only on my outside cameras not the indoor cameras unless I upgrade to the more expensive cameras. Also the 10 day recording is only temporary. After a few weeks I lose that, and I would have to pay another subscription to get that feature. It was the big selling point for me and my wife and financing out thats not part of the package was pretty disheartening. I guess the other thing is that the salesman quoted me double the price, it wasn't until after I told him about the other companies I was shopping did he bring the price down to a competive number. Tyler 5/5 stars. Salesman 3/5 stars

The Vivint Representative was re-canvassing the neighborhood after visiting several weeks prior. She took the time to do a follow-up knock. She took the time to re-explain the benefits of Vivint as compared to other surveillance cameras. The quality of the equipment is impeccable and the price is very affordable. After agreeing to install the system, the installation technician arrived same day and was polite and courteous during the 90 minute installation process.

It was a seamless process from sale to installation. Marcus the salesman was knowledgeable and helpful. Daniel, the install technician was awesome! He kept us informed in every step of the installation and upon completion made sure we knew how to operate it correctly!

Good day, Our experience, as first time clients, we like the system as a whole. However, there are a few things that must be addressed: The salesmen and the technicians should never do any late hour installations within family residences. Especially not during school nights.They shouldn't be in anyone's home past 5 or 6 pm. Families need to eat dinner, do homework, take showers and get ready for the next school day. We agreed to the installation at first, because we thought it would be a quick and easy process, however, it was not that. It affected everyone involved and due to the late hour, everyone was exhausted and I am more than certain that affects the quality of the installation and start up procedures. Please take this into much consideration. Thank you.