Vivint Reviews

I had a wonderful experience with Vivint. The entire transaction was smooth, and everything was well explained, providing me with clear information on all the available options. I truly appreciate the attention to detail and transparency during the process. Moreover, I want to give a special shoutout to Kristopher, the installer. He was not only incredibly knowledgeable about the system, but also very friendly, making the installation process a breeze. Overall, I'm very satisfied with my experience and highly recommend Vivint for anyone looking for a reliable home security solution!

I would recommend anyone to do service. The young man that came out were very professional and on time, make sure everything was working and make sure that I understood how to work everything and make sure my camera and sensor was working right.

My Vivint technician did an excellent job! He took his time explaining every feature, broke down the pricing clearly, and helped me choose the best options for my home without pushing anything I didn’t need. Professional, knowledgeable, and very patient. I feel much safer and confident with my system now. Highly recommend!

Doug was punctual upon arrival as he mentioned with his courtesy text/phone call. He was cordial in his greeting and his departure. He explained the install process in simple and easily understandable literature and vernacular. He worked quietl. Not interrupting my wife’s daily routine. I appreciate his organizational set up and his clean up at the end. You would not have noticed he was ever in the home except the quality install work left behind. He even intercepted a possible conflict that could have resulted because of an apparent double booking when a second Vivint installer arrived. He assured us, it seldom if ever happens, to not worry. There would be no delay with the install or service. We could not have asked for a more professional or better installer than Doug.

Mark was on time, was very nice, was patient, told us that by step how to use it. He does his work very well. He gets a A+ from me and even gave me extra chords. I really like his service. I would recommend his service to family and friends. Thank you Mark

Amazing working with Jayson, he was incredibly informative and skilled with the electronic technology aspects of the process. Answered all my questions and helped me setup and test the system with ease. 15/10 ✨️✨️✨️✨️✨️

I’ve only had Vivint for a day, but so far I’m really happy with it. The system was easy to use, and everything works smoothly. I’m especially impressed with the person who installed it — Uriah was professional, helpful, and made the whole process super easy. Great experience so far!

Do not install Vivint in your home! Now I do not have a property to install, they have threaten me and will not stop charging me monthly when I do not owe Vivint! I was told I could never cancel service although I paid thousands for the equipment! On OCT 10, 2025, I requested service be discontinued and had a technician to remove the equipment from the rental property.

Had a great experience with Vivint! My installer, Bobby, was so kind, educated, and helpful! He installed everything very quickly, and was sure to talk me through things and answer any questions I had.

I recently had the pleasure of working with Everin, and I can confidently say that the entire experience was exceptional from beginning to end. From the moment he arrived, he demonstrated professionalism, warmth, and genuine care for the work he was performing. He was extremely informative throughout the process, explaining each step clearly and making sure I fully understood what was being done and why. His patience stood out the most—no matter how many questions I had, he never rushed me or made me feel like a burden. Instead, he took the time to walk me through everything with kindness and clarity.

Vivint is, without question, the most frustrating and unprofessional security company I’ve ever dealt with. Their customer service is awful, not just unhelpful, but downright rude. They constantly call for “check-ins,” and when I politely decline their surveys, I’ve been berated. I’ve literally been asked, “Why wouldn’t you want to help other people?” and “Why wouldn’t you want to help me?” Absolutely unacceptable behavior from any company, let alone one selling “security.”

The entire experience, starting from my initial inquiry until the service installation was a pleasant experience. I give Daniel, our technician stars. Very impressive. Will definitely recommend to others.

I researched a lot of different companies when looking for a security system. Vivint was one that not only had great pricing. But also great representative that helped me with the purchase. The technician that installed my system was knowledgeable and friendly. I would recommend them to anyone.

I was with Vivint for 10 years. After 5 years when my equipment was paid off it started not working properly and really sucked. I called to cancel and was offered a 22 dollar a month plan just to keep the service going so I could still use the cameras. That was fine for awhile, then I started getting false alarms a lot and even had the fire dept sent twice. I finally switched over to a different camera system, and so came the time to call and cancel my service. I spent 53 min on a phone call trying to cancel the service. I probably said no I don't want that or no I'm not interested over 100 times. And they still kept trying to offer me something to stay. they do not listen to their customers, hell they don't listen to anyone. I would never recommend this company to anyone ever in my life. they are way to over priced, and it take s an act of GOD to cancel. But in case anyone does not want to go through what I just did.

Mario is absolutely fabulous. He worked so quickly to install my system that includes 6 cameras, various detectors, doorbell, thermostat replacement and dashboard despite the lack of accessible electric outlets. Everything was seamless to me. He also explained how to use it and answered all questions. Very professional and friendly.

Our experience with the Vibrant representative was outstanding. He was incredibly kind, respectful, and attentive to our needs. He took the time to help us thoroughly and made sure all of our questions were answered. His professionalism and customer-focused approach made the entire interaction smooth and enjoyable. Truly excellent service.

Our technician Slater did an amazing job setting up our security system. He was incredibly knowledgeable and walked us through everything so we understood how it all worked. On top of that, he was friendly, professional, and made the whole process super easy. We really appreciate his great work and would definitely recommend him to anyone needing security system help!

Christina was amazing! She walked me through everything and was extremely knowledgeable. She was able to answer all my questions, she even went above and beyond to replace all my batteries and also suggested extra safety features.

I haven’t had any truly bad experiences, but I do think the business practices could be better. My experience with Vivint has been mixed. I’ve had a front door camera for years that alerts at the slightest movement, sensors that were suddenly “no longer compatible,” and other equipment I was told was obsolete—only for it to become usable again after the new parent company took over.

Was referred to Vivint by my sister. My best friend also has Vivint. Have only heard great things about it! Conrad was great! Service has been great so far! Install didn’t take long and Conrad was very informative! Will definitely recommend to family/friends!

Vivint is a horrible security company, don't trust them to keep your home safe!!! I made that horrible mistake only to be hacked several times, my panel was overridden multiple times to trigger my alarm, sent the police to my home from false alarms. Their secure panel flaws are the panel encryption options are a 4 digit number only and cell phone based. They removed web based options several years ago, and when your cellphone gets compromised which is the only option you have to use their service.... they blame your cell phone company or your phone!!!! My videos were deleted constantly and trespass onto my property occurred several times with the video footage being removed or the video footage was altered.

Our technician Ferdinand was great. He explained all the options. He listened to our concerns and never pressured me to buy something I didn’t want. The system and app seem pretty easy to use. I also liked the camera and the sensors.

I really appreciated how Isaac provided great instruction and clarity when explaining the systems. I really particularly enjoyed how he suggested different camera angles that I did not even think about. Something that stood out to me was when Isaac said that he treats my house as if it was his house. Overall, it was a pleasure to have him and his knowledge.

It was easy, and didn't feel salesie like a lot of installs do. Phillip helped with everything and went above and beyond everything. Only negative was having to rerun my credit. But that's not on him. He was perfect, couldn't ask for better service, and the equipment works perfectly fine.

Anyone who can stay away from this company please make it a whole ecosystem designed so that suffering, worry and disenchantment flourish. The worst decision I have made when it comes to acquiring a service if you can call it that.

It has only been a week. Door alarms installed on wrong doors. No return calls as indicated by sales person. 3 sheets to the wind. No instruction or education on systems installed, settings changes after update and now chimes and bells going off that I disabled. Phone panel /app do not sync. The tech I spoke with was patient and professional despite my frustration (positive). I felt more secure before this system. I can understand hiccups but within a week? ....Good luck.

I signed up for Vivint specifically for the discount on insurance, and my install tech Benjamin was such a professional during install and walked me through setting up an account and the features I had purchased and at the end of my experience I was happy with my decision to go with Vivint.

This is not a ring camera. That’s what I first initially wanted to purchase and the salesperson didn’t explain that to me however, the installer did and it’s hardwired to your house so you don’t have to change out batteries or anything but it. He was very efficient installing it. He eased my mind with having to drill the holes in the wall, etc. Everything worked out fine.

Been with Vivint for close to 10 years, finally did some upgrades, everything went smooth save for 1 thing, the te is didn't close a gate and had to go track down one of my dogs, so they could work on that one aspect of the.customer facing side

I want to begin by acknowledging that Vivint’s technology and camera quality are generally solid. Unfortunately, the positive aspects end there. My experience with their sales tactics and customer service has been extremely disappointing. When I purchased the system, both the sales representative and the technician assured me that, because I was living in a rental property, they would repair any holes and restore everything to its original condition when I moved out. This was a critical point for me—especially since the exterior installation required drilling into areas exposed to the elements. Had I known I would ultimately be responsible for repairing this damage myself, I would not have moved forward with the purchase.

Just moving in. Still getting used to having my own. It's been good so far. I enjoy being in my own space. Love the big space. It's quiet around. No loud neighbors. Just ready to start my new beginnings in my new home.

Sean was not only knowledgeable about the products and full system, extremely quick during installation! Fully respected my home, cleaned up as if he were never there, and recommended a few more affordable features to improve the security of my home.

Ever since I got Vivint, I feel like Buddy the Elf personally watches over my home (minus the maple syrup spaghetti). The security cameras are so clear, I’m pretty sure I could spot Santa and all eight reindeer landing on my roof. If a raccoon even thinks about touching my trash can, Vivint sends me an alert faster than Buddy can yell “SANTA!!! I KNOW HIM!!!” Setup was smoother than sliding through the seven levels of the candy cane forest, through the sea of swirly-twirly gumdrops, and out the Lincoln Tunnel.

Technician, Brandon, was great! He worked with professionalism and answered any questions my spouse had. He explained with ease, how to use the system and again answered any questions we had. I recommend!

I switched from another company after a awful experience and this company made it all better. I took time to ask all the questions and they were very kind and listened to my concerns and for that I am truly grateful.

Brittani ** was absolutely amazing. She walked me through the steps to get my services transferred and activated. She was very polite and informative. She made sure that my services are activated before getting off the phone with me. She answered all my questions and concerns promptly. She was great.!

Very good great company and good customer service support. Very helpful. He came to my house and was fast and reliable. Walked me through the process of how everything works. Great job. Thank you. We love it.

Rep was awesome, fast and accurate. He make sure I understood every detail. I would recommend his tech to anyone. The job time was 5 hrs. He completed in 3. Wonderful. Also very knowledgeable of his work.

Both representative and tech were very professional, helpful and friendly. I appreciated their patience. They explained patiently on how new cameras would operated and help me with the app. And asked if I had any questions regarding system.

The technician was friendly and quick with installation and I have been with Vivint for 11 years. They're great and help me feel safe at home. We added cameras this year and the automatic lock, being able to lock or unlock the doors from our phone is a big help.

I'm giving 5 starts to my technician Ricardo, he was very nice and professional. He did an amazing Job. There was some miscommunication with the sales reps. They promised some stuff that was not included. At the end we decided to keep the service.

I have been trying to cancel service for 3 to 5 months. I paid for all equipment. After no charges on account they said it take 3 days to cancel. NOT TRUE. They charged me again and do the same all over again. Think about it. Vivint security will change charge to keep your service to lower. Put me on hold another 4 more times and I specifically say I don’t want the service anymore. I bought a home and hoa comes with alarm system. I no longer have lived or used the home or system for 2 months but they kept a .01 cent charge on my account so that when I call in now the .01 became $_40.00 until I pay that then they will close it. I did pay the first time but I no longer will pay charges for keeping me hostage with a company that force you to continue the services.

Quick, thorough and professional and patient with instructing us on how to use the system. Made mindful recommendations on sensor placement and how to install doorbell that would have the least effect on our newly constructed doorway.

Outstanding all around! Great system, easy to use and very customizable. Technician, Aaron ** knocked it out of the park! Thanks Vivint! I ended up with three cameras plus doorbell camera and plenty of door and window sensors.

Great customer service and the system is easy to use unlike other systems. Service technician was very knowledgeable and friendly. The sales representative did not hide anything from me. I got what was told and no hidden fees.

Everyone from Sales to the technician was extremely friendly and professional. I have already referred them to my neighbors (that just recently purchased the home next door). They didn't delay. I also told them about a few new subdivisions.

Issac came to our home today for our alarm installation and education. Issac was very professional and courteous. Issac's installation was very seamless. You can't hardly see any wires or signs of his visit to our home. Issac finished in a relatively short period of time and then proceeded to explain how to use the system. Issac made the process very simple and pleasant. Issac also shared other options for my family to save money.

Sales team was great and had an installer on-site within an hour. I switched over specifically for the camera quality which is awesome! The installers was efficient and smooth, professional and polite. Highly recommend!

This is my first time with a home security system and my first experience with Vivint. My technician was Chad and he was excellent. He was very friendly and also very informative. His work was professional and clean. I would definitely recommend Vivint to my friends.

Citizens of El Paso TX please be aware of this Darrian ** or any one from Vivint who doesn’t send you a text message to authorize and accept the charges for their security system, he harrass people until you accept to talk to him and tell you a buchn of lies just to get your account and if you missing some equipment or you don’t agree with the prices or the bill, he stopped answering your calls or text messages, he offers you a one free month on my case. He told me 3 months and because he just asked you to sign electronically whatever he don’t explain to you what it is. You can’t see that you only have 3 days to cancel if you're not happy with the bullshit he said or sell you.

My installer was AMAZING!! He gave me options and was honest about the install. I didn't think about the stoneface on the outside of my house and he told me there wouldn't be a way to connect the doorbell properly. Most people these days would have tried and jacked up the wall. Instead we swapped out for another camera. He also made sure the cameras were facing how I wanted them and showed me how to set the boundaries so that it doesn't go off with every car passing. He made sure everything worked as it should and answered all my questions. Showed me how to set and change everything as well. Very friendly even when he was having a couple issues.

My experience with Vivint was great! Our installer, Mr Francisco **, was fantastic! Very professional, knowledgeable and pleasant. Vivint Co is a great security system company. I would recommend to everyone.

Best quote I got from any company. Easy to work with and the installation tech was very professional. He taught me how to use the equipment which is very easy to use. My kids absolutely love the doorbell chimes I am able to use.

Great technician. Very professional. I will recommend your service. Had a great experience. Every thing was explained and the technician guided us every step of the way in the process. We are very happy with our new alarm system.

The installers came on the same day and quickly did their job with no disruption to us. They were friendly and very professional. They also cleaned up the dust they made by drilling holes for the new camera.

I recently moved into a residence with a Vivint security system installed, which we were pretty happy about nowadays to have security system with cameras. I was having trouble setting up the wall mount so they sent a technician Mark out. Super friendly and professional. Came out explained everything to me in details. Got the system back up and running properly and walk Me step through step on how to use. The equipment was very friendly professional. Would definitely recommend this company for anybody wanting to get a home security system. Very easy to use. Self-explanatory. Their employees were very easy to work with. I’m definitely going to have Mark out to install some additional cameras on our house. We just want to say thank you again.

Technician was very kind and helpful. He explained in detail everything concerning the bill and how to use the equipments and what we need in our home. As a first-time user, I'm very pleased with the service.

Great service by the technician. He was very professional and knowledgeable about the system. I would recommend him to install for others. My initial thoughts were not to write a review but I wanted to make sure that this technician was commended for his work.

The salesman introduced cyber Monday promotion items doesn’t added to my installation. When I asked, they said that it will increase monthly service fees…. But the salesman never mentioned it. Feeling the salesman’s explanation doesn’t match the final results.

First I want to tell you about the technician! If I could give 100 stars, Greggory ** made my experience so awesome. He arrived on time to an AM APPOINTMENT. He explained service in great detail. Even though I was a little he patiently waited without being rude. Gregory treated me like I arrived at the same time. I loved his customer service. Very polite! The install was quick and thorough…. For a single lady he made me feel safe on using the equipment in an emergency. I had ADT before and Vivint gives you so much bang for your buck and so many added features. I feel secure in my property! God bless this service.

Great sales representative, he explained everything well and helped us get the right package. The tech was great as well. She got everything connected and explained the use of the system. Everything was done within a few of hours from sign up to installation.

Loyal 5-year customer relocated from Texas to NH. Vivint cannot service my new address but attempted to charge $1,500+ early termination for a contract I never signed. Supervisor agreed this was unreasonable and personally promised account closure at zero cost. Promise was not honored. Two months later: late notices. Three months later: collections agency demanding more than originally stated. Made 15+ attempts to resolve via their calls (each putting me on 30+ min hold) and my own calls (30-45 min waits). Never resolved. Referred 10+ customers over the years. This is inexcusable treatment. Company does not stand behind supervisor promises.

Overall a 4. Customer reps are nice. Monthly fee is competitive. Equipment is too expensive and often malfunctions. I’ve had to tape my doorbell together for over a year and the camera works sometimes, but more consistently in the past six months or so.

Very pleased with our overall experience with Vivint! Our technician, Walid **, was both professional /informative, made sure all questions were answered as well as a tutorial! Would recommend both service/installer to friends/family

The installer was super nice. Courteous, efficient, explained everything thoroughly and got it all installed in a timely manner. He answered all the questions I had with great knowledge and detail. Thank you.

Cody my technician has a master degree in this field. He knows everything about my needs and explains everything so fluently. I really appreciate his expertise, now I can have a better understanding of my system.

They sell defective merchandise and can’t fix anything. I had to change the battery in my smoke detector. After I changed the battery, the smoke/CO detector continuously disconnects from the panel (every 8-12 hours). The tech support can’t seem to understand my problem, let alone fix it. A big reason I have the system is for the fire and CO monitoring. It’s a shame that Vivint can’t seem to overcome a basic battery change.

Had no problems with Vivint until I tried to cancel. Paid them in full. Then got charged multiple months afterwards. Then called to "cancel " a second time.. They simply put high pressure sales people on the phone who refused to let me cancel. They then transferred me from "department to department" several times; each claiming they cannot cancel the service. Then they claimed I still owed money with their credit union. So I conference in the credit union. The credit union stated the system was paid off in full and gave the date... Then the Vivint rep asked the bank "are you sure its paid off in full?".. Then with the bank still on the line the Vivint rep again tried to get me to transfer the service to my new home. The nerve of these people. Still no refund for the money vivint charged me over multiple months after being paid in full. Terrible service to cancel. Do not under any circumstances use this company. Worst customer service I've ever heard of.

My appointment with Vivint was on a Wednesday, was a no show, did not call. Also I had it Finance but after three hours with the technician on the phone with customer support I ended up paying for it outright. Not to mention I didn't get everything I should have.

Elizabeth and Jose were very professional, patient, and very clear in their explanations and guidance. Easy to converse with and made us very comfortable. So far we are happy with the product. I enjoy using the cameras to view outside.

Technician Eric J was very efficient and professional. Installed our security system like a pro. Answered all our questions. Walked us through set up and linking our phones. Very impressed. Feeling secure! Thanks Vivint and Eric J.

Ian was great. Transparent on pricing and technical information. Gave great advice! We’re excited about our new system and look forward to him coming back and finishing it off with the missing items soon.

Hi! I just wanted to take a moment to say thank you to the Vivint team. The installation at my home yesterday was amazing. The techs were professional, patient, and made sure everything was set up perfectly. I really appreciate the great customer service — it made me feel confident and secure in my home. Thank you again for going above and beyond! ❤️

5/5 Stars! Excellent service from the technician! They were professional, knowledgeable, and installed our security system perfectly. Fast, clean, and everything works great. Highly recommend their work!

My serviceman from Vivint, Jose **, was prompt, knowledgeable, friendly and efficient. He cleaned up all the boxes and packaging. He explained everything in great detail and made sure I knew how to work the alarm before he left.

Say this at my daughter's house and feel in love with it, called on Friday and Saturday it was installed, So far everything is to my liking, very impressed with Mike the technician. Great experience. I will recommend to family and friends.

Vivint provided great value and is getting me more for my money. Everyone I dealt with was very kind and helpful. They completed the install of my new alarm system the day of. Very happy with the cameras and sensors. Enjoy the smart features of the app.

One of the best decisions I’ve made this year. Customer service was great. He explained everything very patient and I will definitely recommend to my friends and family. Customer service seems to be missed, but they did not miss.

Great customer service and professionalism. Properly installed equipment and informed customer of service. Finished service in good timely manner. Equipment in perfect condition and quality. I will recommend to other consumers.

Excellent service! The tech arrived at my home on time and was amazing with explaining the details of the services provided and was patient with all my questions. Would highly recommend Vivint Services!

Excellent customer service. The technician was professional with company uniform on, he had his identification badge and the setup experience was easy, he went over and beyond with patience and kindness throughout the experience. I feel safer now.

The Vivint technician was extremely professional, friendly, and kind. He clearly explained every device, answered all my questions, and made sure everything worked perfectly. Amazing service, thank you!

Thank you for sending on my security system. Thank you for providing the service and customer service and being very helpful setting up my security system and help me set up the app overall, the technician was very helpful.

Eric, the technician was absolutely amazing. He was very thorough and explaining everything and very efficient and quick cleaning as he went, which made for an overall wonderful experience. I would highly recommend Vivint.

Bobby walks me through everything and I’m well satisfied with his work ethic. He’s very knowledgeable in every aspect and very helpful in educating me. He installed sensors on all doors in and out and windows that are open. He also recommended a couple of things that make sense and it’s for my protection and safety.

I am very pleased to have y'all and I will tell my friends about y'all and I really appreciate everything that y'all work did. I was very grateful to get in contact with y'all and everything he do was very grateful. I will give him 100 a.

Our technician was very professional and patient in educating us how everything works. My husband told the tech what he wanted in the perimeter and was taken care of. The price for peace is reasonable.

Installation technician was extremely thorough and knowledgeable about the product. On time and helpful while settling up the service and explaining the product. Provided a detailed step-by-step description.

David was very Professional, and his work was very clean and well done. He explained the system to us and responded to all of our questions very kindly and patiently. David represents Vivint with professionalism and efficiency. He is a great asset to your Team!

The experience started off fine. Our thermostat stopped working with a few months, and we had a blizzard coming in several days. I spoke with 3 different reps for Vivint and they all seemed unempathetic about our situation. We were told it would take nearly a month to get our problem fixed. We ended up having to buy another thermostat with another company. A couple of months after that, the hub and door camera failed. Once again, I call Vivint for help and was told it would take a month for someone to fix it.

Defintinely want to start by saying DO NOT work with Zach ** (Rep at Vivint based out of Odessa, TX). He does not work directly out of the Vivint Offices. When I filed a complaint - they did not know who he was then found out he was hired as a street beater - contract worker going house to house making sales. The long and short of it is: he is a super aggressive salesman and threatens you with the "once I walk out your door this deal and all these savings I am getting for you will not longer be valid" spiel. He overuses the "now, that's a good question" statement. He had an installer start at 7pm in the evening and leave my house at 2am in the morning on a work night and still left the job incomplete. They never came back and finished the job because they had other jobs that they had gotten. What a POS.

Great, friendly and fast service. Recommend him to do everybody house! Explained everything thoroughly without any complaints. He was willing to answer any questions no matter if it wasn’t reasonable!!!

The best company ever. Got it installed in a timely fashion. My technician showed me how easy it is to arm and disarm the system and the cameras are the best ever than my other company. I definitely will pass it on to my friends and family.

Install process went smoothly. Technician kept us informed throughout the process. They were friendly and knowledgeable. Equipment is high quality and works as expected. Would highly recommend Vivint. We had their service at our previous home as well.

I’ve never had friendlier service or faster installation! The Vivint team came out, explained all my options clearly, and didn’t try to push any unnecessary products. They even had someone out to install everything the same day. I’m so impressed with how smooth and professional the entire process was!

Very professional with high customer service level. They are pending to supply all the customer needs and propose them suggestions respectfully. It is a very good team work between customer and provider.

Vivint is absolutely by far top tier horrible with customer service. Had a door to door salesman from Vivint talk me into signing up for a service that was not explained in a way that reflects the monetary value I was charged for. Of course when I called to cancel I end up being passed around from one customer service agent to another, and they can barely speak English and they just give you the run around the whole time. And when you ask for a supervisor they don’t want to get one and again just keep putting you on hold and transferring you until you get so irritated you just hang up. I wouldn’t recommend Vivint to ANYONE..there are far far farrrr better options out there. Don’t do it.

I recently had the pleasure of working with Vivint Alarm Systems, and I couldn’t be more impressed. From the very beginning, their customer service was top-notch. The representatives were friendly, knowledgeable, and always willing to answer my questions promptly. They guided me through every step of the process with patience and clarity.

Joel delivered exceptional service installing our complete Vivint system, including five cameras, sensors, and the main alarm hub. He arrived on time, worked efficiently, and kept everything clean and organized. He explained every feature in detail, helped us customize settings for our home, and tested each device to make sure everything worked flawlessly. His professionalism and clear communication made the entire process smooth and stress-free. I highly recommend Joel for any Vivint installation.

My tech was very nice and answered all of my questions. Set up did not take long and he was very friendly. Thank you Eric. I would recommend Vivint to all my friends and family. So far so good. I watch my cameras 24/7 lol.

Our technician Cameron was very professional and did a great job. Great advice and recommendations were given to us. We got 2 cameras, doorbell and multiple sensors for our new home. Camera images are great.

I recently had to have Vivint installed into my home for a personal situation I have going on. And I want to say that a gentleman by the name of, Jorge **, came to my home to install the equipment. He made the whole experience wonderful. He explained everything very thoroughly and made me feel that my family will be safe with his company. Thank you again Jorge for the amazing job you did and the wonderful experience.

Hello, I just wanna say that my technician was really awesome. He was on time and I ran a little late so he was more than kind to wait. We ended up in a situation where the account wasn’t pulled with my other one because I have the system at another address. That transaction went really smooth. Really wonderful. Everything was great. In place. On time. Perfect set up. Everything. Walked me straight through the set up. Everything come to the second house I had it put in at. It was a horrible experience. The money wasn’t right. They took it up, but I can’t say that I spoke with the lady named Kim. She got everything together. She got my discounts together. She did get the price at reasonable where it should’ve been so I can say overall, I’m completely satisfied. The system is really nice. Works well with my phone so I do recommend them but make sure that you have the price together before you just talk to some random person in sales.

The installer, Chase, showed up early (he called first) and finished the install in a timely fashion. No issues and he was able to do the work while I was at a meeting. I would definitely use them again on future projects.

I did not have a good experience with Vivint. The service is good but the sales team is terrible. Very pushy and not upfront with pricing. As an existing customer it was time up upgrade a few things. After going through the whole sales pitch I finally got the actual price when signing. At the time of install, when all the work is done, they want me to sign for an amount 30% higher. Customer service is a foreign call center and the agents are difficult to understand. I was promised the original price but they have not contacted me to confirm the contract price.

Tech was amazing. Was quick and friendly. Took great care of us. I would highly recommend using them. The system seems easy to use and the app is great. I look forward to using it in the future. Thank you.

I had an excellent experience with the Vivint technician who installed my cameras and smart door locks. He arrived on time, was extremely professional, and took the time to explain every step of the process. The installation was clean, fast, and done with great attention to detail. He made sure everything worked perfectly before leaving and answered all my questions patiently. My home feels much more secure now thanks to his expertise. Highly recommended!

I’m super satisfied with the excellent customer service I received from Cade. He was very knowledgeable about the work he was completing and took the time to explain everything thoroughly about the equipment I received. He also walked me through the device setup step-by-step. Truly great service!

Great experience! Will recommend to friends and family! They were super helpful and knowledgeable about the devices. Very kind and friendly. I know how to use the device, very easy set up and helpful when we had questions.

My tech Blake was awesome! He showed me everything I needed to know. Very simple and short… I purchased A doorbell camera. Outside camera. Motion sensor. Smart lock. Highly recommend.

Installation guy was very pleasant and helpful. Very manageable and easy to talk to. He explained the operation of the system in great detail. He came in on his day off which was commendable. Give the man a pay raise.

Excellent installer, very friendly. Thank you. Really impressed with the camera quality and ease of use. Especially like the thermostat control feature using the phone app. Very convenient. Also appreciate the "deter" feature we can turn on when needed.

My technician came with attitude, made me feel like I didn’t want my purchase no more & was super cocky when it came to naming the price of whatever add ons I was interested in. I will be withdrawing my service, I apologize in advance. I didn’t get the same customer service I’ve received with the sales rep Andrew so it’s not fully Vivint, it was the technician. Also some of my features aren’t fully working.

Both Kenneth and Noah were very pleasant to work with very friendly and knowledgeable. They both did a great job with overall sales and installation of the equipment. Can't wait to get more familiar with system.

Extremely knowledgeable install technicians, answered all questions and modified my security system to fit my needs. Detailed explanation of product as the installation was being worked on. Definitely recommend Vivint home security system to family and friends.

Their customer service is the absolute worst! I cancelled my service in May because I sold my house. They tried to charge me in September and I’m still fighting with them in November. Don’t sign up with them because it’s a bitch to cancel!

Great service. Very knowledgeable rep. Gave us a lot of good information. Showed us exactly how to use the system. Gave a time frame and was early in the time frame. I would recommend this company to our friends.

From the initial visit from Deighton (sp?) to the technician Kevin it was a very pleasant experience, very friendly and professional. I would highly encourage anyone checking into a security system to check with Vivint.

Excellent alarm installation service. I’m very happy with the work Joseph did. They arrived on time, explained everything clearly, and the installation looks very professional. The alarm works perfectly, and I feel much safer at home now. Highly recommended for their quality and great customer service.

Installer of the year! Ask for Curtis. Installation was smooth, set up was easy. Very knowledgeable and very friendly staff. The quality is top-tier and the best thing of all I can sleep peacefully knowing my 67 GTO is safe and sound!

Vivint showed what their product can do. I was impressed with the quality of product. Might be a little more expensive, but you get what you pay for. Service was great during install. Too early to rate system effectiveness. Installed yesterday

The salesman and the technician were awesome! And helpful. I would definitely recommend Vivint to family and friends. They both explained everything to me and I look forward to having this service and I feel protected in my home.

This experience was great. Working with Kenneth ** was pleasant. He was very professional and patient. He took time to truthfully explain the equipment, packages, fees, and promotions. I look forward to being a Vivint customer and would recommend the company simply from the experience with Mr. **, which is why this is a 5star rating.

Both technicians Tyler and Eric were very professional and friendly. They explained everything to us in detail. The security system and app is easy to use. I will most definitely refer Vivint Home Security to our Family and Friends.

I called for quotes for cameras, motion sensors and installation for a alarm system. After speaking with the representative Barb I really liked her attitude and communication skills! We put together a really good package whereas my husband and I were pleased. The date for installing was fast and the installer was excellent. He assisted us in answering questions and was very knowledgeable about the equipment and installation. I would rate both the sales representative and the installer a 10. I will recommend my friends and family to this company! Thanks!

Very friendly, polite, respectful and professional. I have no complaints. Everything was explained, The tech, Lincoln, had showed me how to work the main monitor and he had also so helped me to set up the app on my phone and how to access the cameras. I was really pleased. And Nelson the agent that had signed me up did a great job of explaining and made sure everything ran smoothly. He also made himself available if I had any questions or problems.

Very unhappy. We have had Vivent since 2015. They came for an update/upgrade. The first time the installer came, he argued with us about what we were getting. He actually put his tablet in my husband’s face and said, “Look. Look,” treating him like an idiot. We told him we would just cancel and he could leave. My husband called Vivint to cancel and they corrected everything. The installer was scheduled to come back. He returned two hours later than the scheduled time. He wasn’t rude but he also wasn’t cordial by any means. He installed a new panel, a doorbell, and two cameras. No door sensors were installed though. It doesn’t make much sense to me to have a security panel but nothing to “alarm” them if someone breaks in. How will they know? What is the point?

Fast and friendly service. The company offers a variety of services and solutions. Plans are tailored for your home and needs. This allowed us to easily find customizable plan for our home and family. Knowing that we can monitor our home gives our family a peace of mind.

Sales representative and installer were both informative, courteous and extremely knowledgeable about the product. Both were able to address my questions and concerns. I had used Vivint about 10-12 years ago. We cancelled the account as it had gotten too expensive. Current pricing is much more reasonable.

Jason was amazing and personable. He truly cares about giving customers a good experience. He will communicate to you when he will arrive. And he is great at explaining how to use your new system. No issues.

I had the pleasure of meeting a young man that was promoting the Vivint security system. I'm quick to send people away but he showed me how clear the cameras were and his knowledge of answering all my questions got my attention. We ended up becoming a customer. The installer was friendly, quick and gave us a quick and easy crash course on how to use the app to manage the system. I recommend this company to anyone who is interested in protecting their home. I've already told a few people.

My experience was amazing And tech did amazing job. Very friendly and made me feel comfortable and asked for my opinion and gave me suggestions which I loved. He was very professional and fast with his job.

Your installer Justin was very nice. Went over everything but I still have a few questions. I'm not much on the computer goal so I do have a couple questions. I did leave him a message and hopefully he'll call me back.

The tech did a great job explaining what he needed to do, and steps that needed to be taken. Overall very helpful. The only opportunity was he didn’t clean up after himself. There was wood shavings and debris from the wall drillings. My cats were very curious and started trying to eat the debris, until I cleaned up. Reason for 4 star rating.

Michael was outstanding as a tech. The sales team needs to get their communications more clear to be on the same page. Michael helped fix the sensor issue and was helpful throughout the visit. Highly recommend for their service.

I’ve been with Vivint for over 5 years and have paid more than $4,000 for equipment that has never consistently worked. Throughout my entire time with the company, we dealt with constant issues — sensors failing, devices disconnecting, equipment malfunctioning, and multiple replacements that still didn’t fix the problems. Despite years of frustration, none of this history seemed to matter to Vivint.

Riken, Cristian and Daniel are an amazing team! They explained the process and the importance of having a secure home to protect my family. I felt that they were genuinely concerned with our safety. Daniel did an amazing job with the installation of the equipment. He was efficient, took his time to get the job done correctly and patient when answering all my questions. All in all we were very blessed to have such a great team!!

Beware. Do Not Deal With This Company. They lie to you and make up a false name of company to ruin you credit and go through all the steps then make up another name and do it again. I keep an eye on my credit and reported them they took it off thank god. No way they have a good a good rating with all the lawsuits against them. They are horrible people.

I had their systems installed at two addresses in Aug. 2025. The systems routinely failed to notify me of large animals (moose) in my yard, despite their claims that their systems pick up animals over 65 pounds. In addition, the system began failing to notify me about vehicles entering and leaving my driveway. Also, it would regularly fail to 'notify' me when I moved from my vehicle to my door, or vice-versa. In addition, they assured me that I would receive one bill, despite having equipment at two locations. That was NOT the case, they were billing me separately for each location. It took them over a month to remove the equipment when I notified them I wished to cancel service.

My experience with Vivint was great, professional, and very smooth. Mario made our transition from Brinks to vivint hands down the best. Explained everything thoroughly from price to equipment! Was very easy going and accommodated with our busy schedule to come by and explain what vivint had to offer!

You don’t want me to do a review. I’m not happy with your company or you install you did yesterday. You put a hole in the middle of my wall. Don’t even get me started. The panel you brought doesn’t have a cord or a stand. What a mess.

Such an amazing sales and customer service team! They gave me a great deal which was very affordable for my situation and the technician Amber was so helpful and patient and spent a whole day explaining the process and systems and even helped me with a better plan to fit what I needed for my home!

Rob was great and very kind and courteous, definitely a great experience with this company. Glad I chose this company and hope to continue with you guys. Great customer service as well. My family and I appreciate you guys.

Skyler and Ryan installed my system. Walked me through everything step by step. Very professional and courteous. I researched several competitors and Vivint checked all my boxes. I am more than satisfied with my purchase. Would highly recommend.

Great service by Ricardo, our tech. He was knowledgeable, organized and diligent. We have recommended to our family and friends that are interested in adding cameras and alarms to their homes or businesses. Thank you.

I had a great tech named John and he was punctual and communicated with me throughout the entire installment. He was awesome!!! I love the Vivint system and ease of use. John was so helpful and kind. Thanks.

I have three of these systems at my home and business and I love the ease of use, and the ability to customize alerts and notifications. I love the thermostat because I can set the temp from anywhere. Ask for Bryan! He’s very knowledgeable and professional!!

I have been a loyal Vivint customer for over 15 years. Following the sale of my home, I needed to cancel my service. What should have been a simple process has become an incredibly frustrating ordeal. I have made at least 4 phone calls, each one involving an endless script of questions and attempts to dissuade me from asking why I'm canceling to suggesting I transfer the service. Each call takes 10-15 minutes, yet the cancellation is still not finalized, and I continue to receive bills. My experience serves as a strong warning: while it's easy to sign up, canceling is needlessly difficult. I would advise anyone to consider this significant hurdle before committing to Vivint.

Literally so ridiculous! Complete scam. DO NOT buy. The contract are all scams. The salesman told me I have 30 days to return. I called within the 30 days and they told me I electronically signed a 7 days return notice which I did not. I remember I was very skeptical about the whole thing so I read what I was needing to sign carefully. I have a feeling they moved my signature around on new documents.

The system has just been installed, so I have not yet had the opportunity to fully utilize it. I am having problems with the backyard camera; it will not connect. I appreciate the technicians trying to complete the installation as quickly as they could; I wasn't pleased with them being on-site until 11:15 p.m.