Vivint Reviews

Great team that assisted. Professional and personable. They understood the restrictions I had based on a newborn and tried to work as quietly as possible. They took the time to talk about each equipment in detail. They answered all questions and made me feel more excited and comfortable about the product.

Josiah was awesome. He was very knowledgeable and answered all my questions and made sure we had a good understanding of the product and installation. I would definitely recommend the service to others. He did an amazing job.

I had a great experience with Vivint from start to finish. The technicians were extremely polite, professional, and incredibly helpful throughout the entire process. They took the time to explain the system, answered all of my questions, and made sure everything was set up perfectly before leaving. The installation was smooth and efficient, and I felt confident and comfortable using the system right away. I highly recommend Vivint to anyone looking for a reliable, user-friendly security system with outstanding customer service.

The Vivint technician was very patient with me. He showed me how to set my security system. He completed the documents I got from Vivint for me when I couldn’t remember the code. He was very helpful. Very professional.

I had a great experience. The technician whose name was Jason was very patient and took his time was installing the system. Customer service as well great as well. All the representatives from customer service in the beginning as well as the technician towards the end were extremely helpful and explained everything to me.

Brandon was hands down one of the best technicians I have worked with. He went well beyond the scope of a standard install and made sure everything was done right, not just fast. On top of setting up the system, he took the extra time to rekey and move locks so I would not have to rely on the old keys from the previous owners. That alone saved me time, money, and a lot of hassle. He was professional, knowledgeable, and clearly cared about making sure the setup actually worked for my situation, not just checking boxes. Attention to detail, problem-solving on the fly, and zero shortcuts. If Vivint had more technicians like Brandon, their reputation would speak for itself. Highly recommend.

One of my pieces of equipment didn’t work, the garage door opener. I immediately reach out to my sales rep and received no response. I then called customer service and was eventually out to fix the product by replacing it. The tech installed the new equipment and it worked worse than the first one. Went back and forth with customer service and didn’t receive any help with getting the product they sold me to work. On top of that they doubled the agreed upon cost of their services and when I continued to try and get my garage door to work (a service I was paying for) they wanted to upsell me in a $29/month protection plan so that they could come out and fix my garage door opener.

I have been a long standing customer of Vivint, and I continue to appreciate their service excellence and their installation teams, who are extremely helpful and friendly. Recently installed a new camera and love it!

J ** is an amazing person to have as a representative. He went over all the details with how ViVint works and what is included. He also found the best rate for me that I could afford for my budget. There were so many options and I am please to have security and cameras to make me as well as my family feel safe. I would recommend him to anyone. He is very knowledgeable about the company. Tanner our tech guy who came and installed our system and cameras was nice! He went over every detail and he listened to mine and my husbands needs and wants. He showed me how to work the system and the app! He was very punctual. He gave me a time that he would be here and he showed up at that time.

Ernest was able to move my appt sooner which was super convenient for me! He was considerate, professional and polite! His work was thorough, quick and high quality! I would absolutely recommend his services to my friends and family! Top tier tech!

Amazing service! Brian came and explained everything and more about the equipment. Overall amazing customer service thanks to Brian. He made me feel like I didn't have to worry about anything other than asking me where I want cameras put and his recommendations. He installed 2 cameras, a doorbell, motion sensor, window sensors and more! Could not recommend him enough.

Very good service and detailed on explaining things. Very good customer service experience. The products offered exceed expectations. If any issues that I may have they make themselves available to resolve any issues.

I have been a customer for three years now and had nothing but complications from the cameras buffering when trying to look at important footage. When calling customer service they take you through every unnecessary steps instead of addressing the issues..I am considering going to another security company..

Friendly from the first call to the installer. They take the extra time to make sure I and my father understood the costs, set up, how to use the app, etc. The installer added and subtracted things that were needed or not needed.

My pro installer (John **) was great, very knowledgeable about the business and the process. I would/will send him to other families and friends. He was very prompt and on time as he said he would arrive.

It was a good experience. Loved my salesperson. Briannell. He gave me everything I needed. I appreciate him working with me on my limited budget. I am a widow and on my own. The tech that installed my unit was very professional. He made sure I understood how to use my unit.

My technician Jose was very nice, friendly and knowledgeable. Saying that he was only supposed to install a doorbell camera and thermostat. Well he we talked and he upsold me on a security system for my house. Wish more technicians were like him.

My Vivint technician, Lucy, was absolutely amazing! From start to finish, she was kind, authentic, and incredibly patient. She took the time to explain everything clearly and offered helpful suggestions without ever making me feel rushed. Her positive attitude and genuine care made the entire installation experience a great one. Highly recommend Lucy!

If I could, I’d give them a negative. Terrible!!! Charged for what I was told I wouldn’t be charged. Terrible equipment Customer service can’t speak English. I canceled and a month later received another bill and had to spend 2 hours on the phone and now since I don’t use their services, my equipment won’t work

Aaron was so kind and so helpful, he took a lot of time to walk me through everything and to help me decide what the best options were and during the install he took a lot of time to make everything work properly as we just moved into the house and there was a lot of chaos! Super professional and great! Currently using the system and it works great! Even better than expected really happy with it.

The tech was awesome and very thorough and informative on the new system. He took his time and made sure that everything was great and up to the Vivint standards. I would recommend to anybody to get this service.

By far the best experience! We have never had a security system before. Vivint had everything I wanted for my home and more. The tech Daniel that came out was great, he explained everything and made me feel comfortable about my system. Highly recommend!

The Vivint rep was very knowledgeable and caring. He answered each of my questions thoroughly and professionally. I am very pleased with the investment I have made to secure my home. I strongly recommend their services.

Davis ** was super helpful, extremely knowledgeable and I would recommend his service to any of my loved ones or friends, or even a stranger that’s looking into Vivint. Davis was also extremely professional. I recommend a raise!!!

I've had Vivint since 2023 and when we moved I was going to get it switched to my new address. The technician came out to my house and told me that my equipment was installed incorrectly and I was lucky my house did not catch fire. I told them that we are not going to get their system installed in the new house and I have been paying them for 1 whole year without having their service. I called and told them that I wanted to cancel on more than one occasion, and they refuse to let me out of my contract saying, "they didn't put my family's life in immediate danger".

"Had a fantastic experience with my Vivint installation today! The technician was punctual, very professional, and got everything set up much faster than I expected. They took the time to explain how to use the app and panel. Highly recommend!"

Vivint is reasonably priced. The guys that came to do the installation were friendly. They were knowledgeable about their equipment. The installation did not take very long at all. They cleaned up before they left.

On January 7, 2026, I purchased a house in Spring, TX with a Vivint Security System fully installed. The system included window and door sensors, water sensors, a doorbell camera, an outdoor security camera, and a wall-mounted control panel that serves as the system’s main hub. The system had been fully wired and professionally installed prior to my purchase of the home. I noticed that the system was protected by access codes that were not provided to me. The seller reported that he was an investor who purchased the home through a foreclosure and did not have any information regarding the previous Vivint account or owner.

Adrian, the salesman and Brian, the installer were friendly, informative and patient. Adrian went the extra mile to secure a workable plan and ensure we were satisfied. They answered all our questions. Adrian even came back the next day to be sure all was well.

Mike was great with Installation and explained what the sales representative did not. He talked me through the entire process step by step with clarity. But the sales team did not give me the clarity that the tech install did.

Diego and Athan (installers) were great and very professional. Zac (salesman) was very professional as well, but I feel he could have done a little better in covering some of our questions. We had to rely on Diego to clear up a few questions. Overall experience has been good thus far.

The service we got today was excellent! The service tech was knowledgeable and answered all our questions. He explained to us what he was going to install and how the equipment worked. We will definitely upgrade our system as needed.

When I first called all my questions were answered professionally and then Victor came and explained what our needs were and did a professional job installing the system. After he finished he went over some important things we should know.

Brittany was amazing and patient when the line kept going out. Wonderful customer service and knowledgeable about the service and products. She was easy to get in contact with and called back when the line was disconnected.

The customer service guy Tate was awesome. He explained the package, payments, and everything very precisely. My tech was very knowledgeable about the equipment and explained everything to me. He wired fast and his work was done very neatly.

I've been paying for over a year without living at the same location. Vivint trying to force me to monitor while new tenants are in the unit. Since I canceled the subscription vivint has been harassing my tenant by setting off the alarm. Customer service is the worse I have experienced. I don't recommend Vivint, highly problematic.

The tech Art was very professional and walked me through every step that he was taking to ensure I understood the process and how the products work. He also made sure to go over the products I was purchasing to make sure I was aware of what was being installed.

Exceptional! Timely, professional, respectful, friendly, knowledgeable and diligent. Cole is a valuable asset to your organization. The equipment functions like a dream. Vivint is definitely worth the investment!

Raegan, Julian and Ozzie were fantastic! They’re very informative and knowledgeable. For Ozzie’s first day, he did an excellent job as Julian was guiding him through the process. These young men have great customer service. Raegan was great at quoting and making sure we get the service we needed. Great job to those 3 young men!

Service was amazing. Explanation of the system was amazing and the installation process was seamless. I appreciated the natural customer service. The system set up was great and were technician walked through all areas when completed as well as made sure the app was up functioning.

I have had the worst luck with this company. I had a tech come out and fix my system on Dec 6, it is now Jan 21. I have made 3 calls all out the country, of which I cannot understand what they are saying. My tech told me he ordered a part for my door and I have heard nothing but crickets. I have been a customer for years. When I called to check on it, they said (I think) that there were no purchase orders and couldn't even tell me my tech's name or number. I'm beyond frustrated. I can not open my front door from the outside, and I have to leave it unlocked, of which is a major security risk. It's been well over a month that I've dealt with this.

Cristian ** is very efficient, professional, patient in informing me what I need to do with the system. I would recommend him to other customers, he did an excellent job. He explained everything to me, the procedure, the different devices, how to take care and how to manage it. I appreciate what he did, thank you.

Set up easy. However the tech had to call me to finish the set up. A little more written instruction for first time users would be helpful. If it was out there I didn’t know about it. So no real complaint, it was probably my failure to ask and communicate. I had never set up a security system or had one. Little common knowledge things for the tech may not be known by some people, such as I. However my tech did not lose patience with me and I was very thankful. All in all the experience was great and all the people I spoke to were very helpful and accommodating. I would recommend this company to others. I would say to the adults that are not tech savvy, don’t worry they will help you thru it.!!!

Really good treatment and customer service and will definitely be inviting friends and family to look into acquiring Vivint security. I like how they work with you on the manner of your financial situation

Daniel the service representative who installed our new security system was great. He was detailed in explaining what he was going to do. He worked efficiently and was very courteous during his entire visit. You are very lucky to have such a professional representing your company.

Tim was awesome. Very friendly, great communication before my install appointment, and thorough in explaining everything. He was even able to come a little earlier. A great experience so far with this company.

Jesse ** was an awesome technician! Very knowledgeable, explained everything & was so nice. Truly an asset to Vivint! He took time to recommend the best options for our home & explain all options. He went over the panel, thermostat & the use of the app. Great experience!

Working with Vivint and vivint technician has been a smooth process. Professional and informative all the way. No complaints. I recommend working with Vivint for anyone looking into installing a home security system.

I was cancelling my subscription and found out that I had a 42 month contract. I was never notified of this and would never have agreed to it if I had known. I thought it was a month to month contract. I had to pay 50% of the remaining 21 months of contract.

Franger went out of his way to a great install! Very informative, very professional! Very happy with my decision! The cost of the new alarm was in line with everyone else, the monitoring was slightly cheaper!

Representative and Technician work was conducted in a professional thoroughly manner. Both were friendly and very respectful. Both displayed their badges upon introducing themselves. Both knew and demonstrated their jobs with ease, which showed that they knew their jobs and this made me comfortable with the purchase.

Just got the system installed a few days ago, but it’s working great. It gives us peace of mind. The technician was really helpful and informative plus he helped get us a better deal than what we had already been quoted!

The technician was extremely knowledgeable and friendly. She did everything quick and efficient. I will definitely recommend Vivint to people I know. It’s easy to use the app. I can’t remember her name but she deserves a promotion,

The sales rep was patient with all of our questions and was transparent about pricing, financing and discounts. The installation tech Derrick was thorough, clear and concise with his instructions on the system. He was also professional but kind and personable, making for an easy and painless installation process.

Technician who came was very helpful and full of information. Installed everything to satisfaction. Good service. Added two new cameras and spotlight to deter juveniles who are vandalising the area, family feel much safer.

On 1/09/2026 my wife and I decided to upgrade our system to a better camera for 1200.00 for 3 cameras and a doorbell camera that Vivint said they would throw in since I kept having issues with my cameras and system. On 1/13/2026 after doing research i found that Vivint has a update camera the GEN 3s which no one ever mentioned because they are trying to push out the Gen 2s to deplete their stock so I asked if they had it available and was advised they are coming out in February 2026 and not ready for sales so I decided to have a troubleshoot call instead since my Gen 1s kept going offline and not working and cancel my upgrades.

Good luck canceling your subscription. I have told three different reps on three different phone conversations starting in August of 25 and they just keep sending me bills. I have sent god knows how many emails.

We just signed up for Vivint and the sales person Louise was great. She explained everything in detail and was so kind for purchase experience. Victor came out and was so awesome. He worked his tail end off to get all of the system installed correctly. He walked us through everything so that we could understand the ins and outs of everything.

Joseph made everything easy and effortless. His explanation of everything was flawless and Logan was very efficient with the installation process answering all of my questions. Altogether, this product is so easy to use and my home feels much more safe and protected.

From the seller to the installer team, everyone was great. They explained everything and allowed for questions. The installer although was late was very thorough with installation of equipment and fast.

Price was competitive and installation was professional. I received a reasonable quote and installation was completed on the same day. The equipment was an upgrade from my previous system and am very pleased so far.

The rep was very pleasant and friendly. He explained everything thoroughly. He answered all my questions and took the time to explain everything again. Shaq and his new rep were very knowledgeable about the product. They were able to get all the equipment installed on the same day of purchase. I was very pleased with the results. The installer arrived an hour or an hour and half later. He had everything completed within a two hour frame of time. He explained how to use the equipment very well before he left the premise.

Great customer service, easy to work and will definitely recommend service to others and technician did a great job with installing everything. Didn't damage my home like some of the other companies and the salesman did a great job as well.

Quick, easy installation and great promos. Everyone was very professional and helpful. Feeling much more secure in my home now. My daughter is even able to use it. Feeling much more prepared and safer.

I have been wanting to change my security system and out of nowhere Vivint was at my door offering everything I needed and more. They didn't pressure me and answered all my questions. The installation was fast and easy.

The technician Conrad, was excellent in his work and showing me how to use the system. I highly recommend him for any of your work that needs to be done in your home.. I give him 💯 for how he was very helpful and honest with me..

Excellent work in attack was awesome. He did a good job. I’m doing no insulation in the house. In the house and as well, very very open mind with everything you requesting is awesome worker is awesome. Customer service is excellent.

Excellent all around. Was an ADT customer for 15 years. While ADT was good, Vivint seems either on par or better equipment and materials. Install was a breeze and demonstrated capabilities was easy to grasp. Price was also far better compared to others. HIGHLY recommend.

My overall experience from the initial contact to the installation has been awesome! Everyone was very patient and detailed. The installer Ryan is the best. I give him 10 stars. If anyone is in need of a monitoring system I recommend Vivint!

Excellent service, very efficient with their work and took less than 30 minutes, very professional, nice, and fast with their work 100% recommend. They explain everything you need to know and help you if you have any problem.

The technician was very professional, he took the time to listen and carefully assess our situation. He made suggestions that would better fit our needs and enhance our experience with Vivint. We are thoroughly satisfied with the installation.

In January 2026, I received a text and email notification from our security/internet/phone provider that the company was dropping the security coverage on our home by the 31st of January. Immediately contacted a neighbour about her Vivint Security home system. She had always been very positive about her Vivint Security for the last 15 years. I contacted company through email/text and called to set up a consultation for further information. Within the first 24 hours, I had started the process and set up an appointment for an in-home consult.

Installer was very knowledgeable, courteous and professional. He cleaned up after himself and gave us valuable advice as new homeowners. He took time to help us download the app and show each of us how to work all equipment.

My installer, Chris was informative, helpful, and was able to explicitly explain which pieces of equipment did what and how best utilize them and why I needed them. I even asked them a few questions about whether or not he felt I needed certain other things and he was able to effectively explain how they worked and why I needed them. I’m happy he help sold me because I didn’t realize the gaps in my home security until he was able to point them out and he made valid points for each one.

Great experience with our Vivint security system install. The technician Will was knowledgeable, efficient, and took time to walk us through the app and equipment. Installation was clean and quick. Very satisfied.

Our Vivint technician went above and beyond during our installation. Even though our internet wasn’t working at the time, he didn’t let that slow him down. He found a solution, updated the panel, and made sure everything was fully set up and ready to use before he left. His professionalism, patience, and problem‑solving skills were outstanding. We truly appreciate his dedication and highly recommend him.

High quality and good service! Vivint did an excellent job at my house today. The technician was professional, knowledgeable, and efficient, and everything was explained clearly. The installation went smoothly and much faster than expected. I’m very impressed with the quality of service and attention to detail. Highly recommend Vivint!

Excellent service. Freddy gave 110 percent. Very knowledgeable. Considerate. Great employee deserving of a increase in pay. I would definitely recommend to others. Spencer, Vivint manager, was great too.

We met by accident in my neighborhood. The more he described Vivint the more I wanted to hear. I knew my present system did not come close. This young man was a perfect gentleman. He covered the material very well. With his personality he could sale anything. 😊

Installer was an hour late so now instead of losing one hour from work I lose three. This was all due to a loyalty price increase. So I keep discontinued service after they agreed to lower the price and then try to increase the price again using cable company tactics

The technician (Jasper) was a pleasure to have installing the alarm system. Very knowledgeable and informative! We will truly enjoy our new system! We like all the home devices that can be controlled on one Vivint App.

Getting the bill and quote written up was really straightforward and a lot cheaper than I thought it’d be and then I’m really impressed by the professionalism the technician showed when installing our system, overall I really do like Vivint for their great customer service.

I was very impressed with the entire onboarding process! The installation was seamless! My tech John was amazing and very knowledgeable about all products. He was so helpful that I even upgraded some of my products! He took his time to show me how to use my new product!

I love my tech “David”. He was very sweet and accommodating. He showed up and got right down to business with a pleasant disposition. My only negative would be that there are too many documents and forms. There has to be a way to streamline the process.

I still wish that I could sue them. We had them several years ago. A neighbor’s tree limb fell on our power line and tore it loose from the telephone pole. Our house got zapped with over 7,000 volts of electricity which burned the interior of the power control panel. In addition, several motors and appliances were burned. There was no power to Vivint’s service panel. They did not call us or check with us to see why they lost their connection with our service panel. We demanded that they remove their panel and stop service. They still demanded that we pay them for the rest of the contract. Never again. They are a sorry company to do business with. Carl **.

Happy so far, customer service and install lady on the phone very helpful and also the the installation and equipment has been very easy to use and understand. The technician was amazing, very easy to have in our home

Eaten was very nice and helpful guiding me through the process and teaching me how it work and the technician showed me how to work the panel and what is the emergency number on the panel and get done in no time.

DaKembi provided exceptional service today from start to finish. Installation is amazing. Hit a couple of rough patches in the home, not on the technician, but the home itself. DaKembi excelled even with the obstacles thrown his way.

Tanner was really great. He answered all my questions and concerns, made suggestions, explained everything well. He was also very respectful of my space. I will absolutely be asking for him in the future if I move or need additional service.

They came to our door to discuss home security with us. Great price in comparison to other companies we had researched. We were told cancellation anytime was free, that we could move the system with their help anywhere, anytime, no cost. They would even make it look like the system never existed. None of that was or is true.

Had a great experience with Vivint. The service was awesome. Everything they did was correct and to the point. Work was on time and quick with no errors. We will pass them on to everybody we come in contact with and great reviews.

I paid for a front camera, and a doorbell camera, they told me the smart thermostat was included. The technician came and installed a stupid doorbell camera and smart thermostat and left. That is not what I paid for. I have had a bad experience since day one.

Super helpful and thorough. Was very fast and efficient. Both installer and salesman were personable and knowledgeable. It was overall very professional. Best equipment and service. Vivint is top tier.

Timing was great for Mr. ** to come by. I was going to go out, get a new door and garage door camera. And it was also great to know that my other system was going to be done on the subscription. ADT was not what I wanted after I got it. So yeah happy with what I got. And the two gentleman that did the work were both very nice and very professional in their work. Thanks for a job well done.

We had ADT, ring and one camera; this was a peace of mind for our kids. And after speaking with the Rep, we hands down made the switch so fast. The reasons were just so clear and obvious. Number 1 being if we lost internet or power, we will ALWAYS have our security system on due to the backup battery and the chips built in. Number 2, the amount of security we NOW have, 2 cameras (front & back-which we never had), glass detectors if any of our windows in the back & front of the house were to break, that will now be detected, 2 smoke/carbon detectors (upstairs/downstairs), all the doors have sensors.

The technician suggested me doing better protection as much as possible. Introduced a lot of options and spent more time to explain that. It is great things I learned about security. We did multiple times on paper works for options, it is great and convenient. I appreciated his works. The online sale and financial services are great too. It is faster than I expected. Thanks.

Bryson was very knowledgeable on the system and quick to answer questions. We got to talking numbers and he gave me a great option. I had been looking for a system with a closed network without needing wi-fi and they have it. The technician arrived, cleaned up after himself, walked through the system, and was very efficient.

The functionality of the system is very easy to operate and navigate. Also witnessing the way the system works was both impressive, and gives me a peace of mind for my family's safety. I truly feel secure and well protected.

Great customer service from the beginning when I was looking life information to the end when it was installed. When I was investigating alarm systems Vivint was in the top of the list. When I called for information they were very knowledgeable but also made me feel very comfortable. When they came to install he was amazing and walked us through everything. So happy I chose them.

The technician was great. Install went very smoothly. I wish it was explained to me beforehand that the outdoor cam would require a hole drilled through a wall and that it would plug into an outlet inside. I don’t love that. Other than that I’m happy with everything and the quality of the equipment.

The salesperson and technicians were very professional and knowledgeable. I had reservations in the past about getting Vivint but the salesman eased the pain and explained everything. The technician did a wonderful job.

The sales representative was amazing as well as the installation guy. Both amazing workers. They were very effective and efficient at their job. Both of them stayed until our needs were fully met. I don’t have any complaints. Job well done.

I had a good experience from start to finish. My phone person was very knowledgeable and comforting and then we took it to the next level with my technician Cameron who was also terrific. Overall it was a seamless process. Even when I needed to reschedule, they were super easy to work with and get me rescheduled and come on a timely matter manner.

Be warned when you cancel this account. Unless you take your equipment with you or give them a phone number of the new person that is buying your house you will still be billed. I just found out today that I have been paying on my canceled account for a year and three months. Only when my credit card was stolen and credit card number was changed, did I realize that it wasn’t my current account. It was my old account and they won’t reimburse me for the funds, even though they said they saw that it was canceled, but because I didn’t give them the new homeowner‘s phone! Voice on the customer service line was electronic. It wasn’t a real person. It was hard to understand them and the way they spoke you knew it was from a person that didn’t speak English well.

I am satisfied… Our 24 hour surveillance system did exactly what it was meant to do. On Christmas Eve, we experienced a car break in, by the 26th, this system was installed. 2-weeks later, there would be thieves returned, but our spotlight deterred them and the camera recorded it all. What boosted my appreciation for this purchase is because although this scene wasn’t cut out as a clip… I was able to utilize video playback and saw what occurred to show police.

My technician Tim was absolutely amazing. He went above and beyond to make sure that my system was installed today and for that I thank Him so very much. I was very nervous not knowing if my system would be installed today or not but he made four different calls just to ensure that everything was installed today.

I had a great experience working with Alex from Vivint. He was thorough, highly professional, and worked very efficiently throughout the entire process. Alex took the time to explain each product in detail, walked me step-by-step through navigating the system, and patiently answered all of my questions. His supportive approach made everything easy to understand and comfortable, and I truly appreciated how attentive and knowledgeable he was. I highly recommend Alex and the Vivint team to anyone looking for excellent service and a seamless experience.

They were very professional and answered all my questions. I am satisfied. The seller person was very knowledgeable and helpful answering my questions, they did my service same day. I’m very impressed.

It was so great working with Vivint! From the customer service experience to our installation experience with Omar, everything was excellent! Omar drove out from Killeen area 1.5hrs to install at our new home in Georgetown due to our local installation tech having an injury and sudden cancellation of our 8am appointment. The manager texted me directly and advised he would attempt to get us on track. He was able to get our installation appointment the same day in the early afternoon. Omar came to our home and was amazing! He had great recommendations and was very friendly, knowledgeable and efficient.

Santiago was professional, friendly and proficient. I will recommend Vivint to all of my friends and family! I am new to the security protection family and I look forward to the future and what this service can provide to community safety.

Experience was good. I had a system I was not happy with. Came in, told them I would like to make the switch and I want to be paying the same amount I am now. The sales rep Nathan made it happen. The camera's better with a clear picture. Also the longer you are with them the more your price will go down.

The rep for Vivint Brian was very polite and professional, gave an in depth breakdown of all cost and services to make sure there weren't any unexpected surprises or expenses not clearly outlined. The products themselves are great, only had it for a few days now but just the comfort it gives when deliveries come by and can let my wife know and just overall security and peace of mind for my household and those in it is priority and their services and products give me everything I need.

I'm very satisfied with the service that I got today. I worked with Jack and he was very knowledgeable and answered all of my questions. I was able to get a very good price. I will definitely be recommending family and friends.

After 29 years with another security company, I decided to switch to Vivint after over a month of research and conversations with multiple providers. Many companies failed to address my concerns, focusing only on sales and, in one case, ending the call without proper answers. Vivint stood out for its professionalism, strong customer service, and technical expertise. Ray ** was especially knowledgeable and recommended a package that met my needs. When a minor issue arose, it was resolved promptly the very next day.

My smoke sensors needed to be replaced because they are 12 years old. They said they could not replace them but could add new. However, two of the new sensors chirped. Tech left and they chirped all night. One over our bed. Made for a very miserable night. The head tech is scheduled to come fix them later today. Entirely avoidable.

Awesome all around. Thank you for the time and effort and making sure everything makes sense and that we got the quality equipment we deserve for better security around our home. You’ll love the difference it makes and appreciate the professional manners.

A representative came to my house, telling me that my system was very outdated that I should upgrade it. He assured me of a particular monthly cost. He assured me there would be no auto pay. He also assured me that if I changed my mind, I had a 30 day window to do so. His information on the monthly increase to my bill was not truthful. I woke up the next morning and saw my account had been billed on auto pay and the cancellation window is three days. And of course I can’t reach anybody until Monday to speak to someone & schedule to have them come out and remove the equipment. I am very unhappy and disappointed.

Very helpful servicer, the Vivint tech answered all our questions and installed everything professionally and quickly with cameras and everything included. Feel very secure with this service, 10/10, would recommend!

ZSOLT Was amazing! He’s literally the definition of a real technician. He explained everything to me and showed me how it’s supposed to be used. Even cleaned up after hisself which I did not expect. It was a great experience and I felt comfortable with him in my house.

This was an awesome experience; great salesman and Service technician!!!! Both the salesman and technician were friendly and knowledgeable about the products and services I would receive if I were to sign up.

I appreciated the knowledge and passion Troy had for Vivint and his details about the product, services, and upgrades. The installer was courteous, professional, and respectful of my home as he provided his service.

The young man came into and install my Cameras was wonderful, nice, respectful, very smart, very patient.. Right quick and know what he’s doing.. You really took the time out to explain everything to me and made sure that I knew what to do. It would not to do any questions that I asked. He knew what is just what to say

Tech called before and arrived at the time he stated. As he moved along he explained what he had to do. I'm very pleased and hope it the same as installation with the monitor. Installed and explained the system to me.

Zach was fantastic at explaining the system, setting our home up and explaining each step of the way, and we would highly recommend his services and professionalism for anyone looking to doing business with Vivint!

The salesperson Devin was really professional, he gave us a great deal on the Cameras, Ring Door Bell, and Home Security System. And he got us installed the same day. Hannah was very polite, excellent, she knew her job and very professional, very quick, neat and clean in her installation. Overall both Devin and Hannah deserve a high five.

The cost for service compared to ADT is significantly less for a lot more features. The installation was seamless and the tech was great at showing and explaining how the new system works. I highly recommend Vivint

Be careful. Stay away from this company, don't comply with agreement, overcharge for poor quality equipment and services. Don't provide the real information, they is post to pay the bill for the company I have before I get with them. They never pay the balance. I filed complaint, now they mess my credit. Be real careful. Just stay away from THIS COMPANY.

The tech that came out was knowledgeable and helpful, took about 3 hours longer than expected for installation and there was a mess left behind and the panel in our closet was not properly screwed back into place.

I am so happy with our install and the fact that now I can sleep at peace without worry! Safety and peace of mind are priceless!! Brian installed our system and was amazing! Very helpful and informative! This was the best purchase I’ve made this year!!

My installation technician, Derrick was very knowledgeable and friendly. He also help me to add things that would help to improve my protection. Derrick is awesome. 👌 I will be recommending the company to my friends and family.

Conrad was pleasant, knowledgeable, and easy to work with. He answered all our questions ( I think) and was patient with our stupid questions. A good experience. He did the job (a big job) in less time than I expected. Showed up on time, his work was good, and other than me being ill it was a good day. He was very patient explaining the home panel and its features. This will be an adjustment but we’ll get used to it, having been with our previous provider over 20 years.

Excellent Technicians! There were very professional, very nice gentlemen with amazing energy!! Walk me through everything and made sure I understood everything! They deserve a $20.00 raise or I'll see y'all in court! 😀 #SexyBrownsuga #TammyO

Honestly it took 8 hours to do the install, Tate and his partner were outside for awhile before he even got started, he milked his time, he didn't place all cameras as we requested, he wasn't able to screw in two cameras because we still have install of wallpaper to do, so he just placed those on shelf for us. However we aren't sure why it took long for the job to get done.

The technician was polite and fast on his work. I will recommend this system to my family and friends. There's no doubt this system will be safe for my family. The technician explain everything with ease. Excellent team.

I have been waiting for 3 weeks to have my system installed and I still can't use it, they will not have an installer work around my schedule, I am paying for something I can't use. When I call they just keep giving me the run around, now I'm stuck paying for something that is useless to me, don't know how I can get out of this nightmare.

I love the new system but I'm still getting use to it. For the security that I purchase, the price is good. My technician was great. I like the whistle when someone approaches the house. The door keypad is awesome. Vivint has changed a lot.

The service was excellent and I’m just happy the team of Vivint were able to assist me and make our family feel protected. I was referred because I seen the service in my sister's home and was pleased to hear how good they were so I made the call to have them come to install my home.

Vivint tech was very knowledgeable and so helpful in getting everything in working order. He also helped me to explain what I will need in the future as I plan on upgrading later. Tech left with everything secure and working including my app.

The technician was excellent! Took the time to go over everything with me, and made sure I was comfortable with my new system. Camera quality is great and so far I’m satisfied. Will definitely recommend to others, and will be shopping for more equipment.

It may be a five down the road but system was literally installed yesterday. Install went well. Techs were knowledgeable and helpful but unfortunately did arrive 3 hours later than scheduled. No big deal except it went later than expected. Products seem to work well but because of the late finish we had to rush the walkthrough. So I will be calling them back to get a better understanding of how to operate the system.

It’s been good so far this system. I like the ease of use with everything in one app kind of fully automated. Love the outdoor camera with the LED tracking and deter system also the doorbell camera works great. Not bad for the Monthly price and I will say that sellers need to make sure they tell you the equipment is really financed with a hardpull credit approval and not a soft check just to always be crystal clear in that information.

I like the fact that the other components were left on the walls and upgrading immediately begun. The new system installed. The touchscreen pad and new doorbell is great. The technician very knowledgeable.

Luke was kind, straightforward and knowledgeable. Told me how the system works in plain, short words. Did the the job efficiently and quickly. Came on time, don't think there is more to ask from a customer experience.

Tiam & Jayden were AWESOME. Quick installation & they were very knowledgeable of product features when I had questions. From the beginning my experience was totally different than my initial encounter with a competing firm. Video is clear, system is loud & I can easily access from my phone.

Ease of determining equipment, I wanted to feel secure. Technician was extremely knowledgeable of the equipment and also reviewed items already included in my smart home. The technician also took great care to keep the work tidy throughout the install process.

Nikki and Tanner did a great job ensuring I understood what I needed to secure my home and the safety of my family. They each went through the systems with me explaining how to operate with minimal error before they left my home.

Our tech Joseph ** was excellent. He was very professional and thorough when showing us how to use the equipment. His work was excellent as well. He took his time and made sure we understood all of the features of this new system.

Service was prompt and friendly. Technician was knowledgeable and went the extra mile. Service was fast. Tech was courteous and a people person. I would use vivint again. He conducted a detailed walk thru of the equipment.

Very Friendly and professional with helping setting up services. My representative helped every way possible into helping me set up services and get started. When I called in they were not as helpful as he was.

This experience was very easy and effortless for me. The installation person did an amazing job and explained everything very perfect perfectly. I would definitely recommend this to friends and family members who are in need of some peace of mind.