Vivint Reviews

In this day and age, it seems prudent to have a security system, so I purchased a Vivint package which includes a camera for inside and outside the house. I was very satisfied with their service and the installation team did a professional job. Their reps have been very polite when we have accidentally tripped the alarm, which we did more often than not the first month we had it because we kept forgetting and opening the door before the alarm had been turned off. And they call me right on our panel and they're very courteous. Vivint is topnotch, although their rates seemed to be on the high side.

We have the application of Vivint on our cell phone where we can arm and disarm and look at our security system. We also have the motion sensors and doorbell camera. I’ve been satisfied with the service. When we've had issues, the reps have been good in trying to get it fixed pretty quickly.

The best company in security. Today a installer named JR was the best, his knowledge, patience and professionalism was over my expectations. Thank you so much for your hard work JR!

I have waited a long time for this system and shouldn't have! It's more affordable than I thought and was easier than I could have imagined! The tech that came to my home...huge applause from me. He was kind, courteous, patient, and thoroughly explained everything. Getting set up was easy and I am STOKED to be a Vivint customer.

I'd been thinking I needed some sort of security system as I live in an older neighborhood with older residents. They're not getting any younger and as they get older they'll either die or move into nursing facilities which means their homes are going to be sold and I have no idea who's going to buy them and this would change the neighborhood. There was also a time when my oldest granddaughter was living with me and she had a boyfriend who became very very obsessed with her to the point that I had to call the police three times. So I thought having a security system made sense and I got Vivint.

My best friend thought that Vivint would be good for me since she put it in her home. Since I have people in and out my home, I thought the cameras would be beneficial, but it's not. The router keeps kicking offline every time there's a little bad weather, and I can't use it. I'm never home and so it's hard to get somebody to check it out. So I feel like I'm paying $85 for nothing. It's been like that for a couple of months. Vivint sent me a second set of cameras and they keep telling me that every time it kicked offline, it's doing something to the cameras which I don't understand. I travel a lot with my job so I haven't even installed the new cameras yet. The inside cameras still won't work because they need to be changed out again.

We love our new system and was very satisfied with the installation and our installer.

I have two cameras and one at the front door, which were quickly installed. I have the ability to check who the visitors were from my phone at work. Vivint's service isn't very good after they sold the program. I called them because all the time there is a battery out somewhere. But I guess it's because they used our same system and that's been a pain. Somebody came out and said that they don't have any service people and that they can direct me on how to do it myself. I said okay so we worked through it that way. We’re still using the system but if I had to do all over again, I wouldn’t do it.

Vivint is an awesome company and so far, we've been happy with them. Our service package includes the doorbell camera and we had all our windows, doors and glass shatterproof, because we wanted security especially now that my wife and I are getting ready to retire. It is very nice to be able to close and lock the door just by pushing a button, and arming the system through a phone. The sales reps were really professional and the installation team was spot on. One of the installers told us to give him a call should there be any issues. We gave him a call but he’s no longer with you guys, so we had to get a hold of the others who took care of everything.

Motion and sensor problems for over a year.

We talked about having an alarm system for quite a while for the safety and security of our home. A Vivint salesman came in the neighborhood, and we purchased the service which includes a front door camera, five door contacts, a garage door opener, motion detector, glass break, and a wall panel. The sales rep was very professional and arranged the installation the next day. Installation was done professionally and in a very timely manner.

Knowing that Vivint was available, I bought a service package with thermostats for remote functioning and a doorbell camera. However, the doorbell for the video takes a little bit to load first. But other than that, I’m pretty satisfied. The sales representative was easy to contact and explained everything to me. The installation team were pretty friendly, knowledgeable, cleaned up after themselves and went through on how it would work everything for me. They came out and got it installed without any inconvenience nor issues. I got what I expected and I recommend them to anyone else.

The installation was not a problem at all, took about 3 hours to do. The installer explained everything to me and made sure I knew how to use all the devices, and wasn't happy until I knew what I was doing. The alarm is amazing. I love it.

It's been frustrating and the Vivint system doesn't work half the time. When I disarm the garage door and open it, it says I have three doors open and I know I only have two. Then the garage door also opens and disarms by itself. We can arm it. We drove off somewhere and my wife put the phone in the glovebox. When we came back, she turned the phone on and was going to disarm the house and it’s already disarmed. It happens quite a bit and we didn’t know how long it’s been disarmed. I told Vivint that this has been when we first got it and the guy said that he didn't see it disarmed. He didn't believe what I was telling him but he was nice about it.

It's our first experience with you guys but we think is cool system because we see the experience about your technical group.

The installation technician was outstanding! He managed to troubleshoot some pretty tricky obstacles in our home to ensure all accessible windows and doors were secure. His knowledge was quite impressive and he was extremely affable. The other thing which really impressed me was the service I received from their customer service line. They were top notch! I would highly recommend this company!

The service professional was very knowledgeable and courteous throughout the process. The tutorials he gave us with the use of the system afterwards was thorough and outstanding.

I am very satisfied with the service. I have the doorbell camera, glass break protector, and all those sensors. I thought having these features is convenient because when I'm not home, I can see my dogs to make sure they're are okay and that the feeding lady comes to my door. It's also a good price because ADT was super expensive.

The security system panel quit working... Vivint was supposed to come out to fix it with a scheduled time set by Vivint. Took the day off from work... NO SHOW!!!

I bought a doorbell with a camera from Vivint. However, I should have kept my ADT because Vivint is more expensive and I should’ve read the contract a little better because I’m stuck with them for five years. I should also have had my husband sign it because he was over 70 and I could have gotten out of it but I’m okay with it. I just got to call them for them to come and adjust my doorbell. People can hear it outside when they ring it but I can’t hear it inside. Nonetheless, I'll recommend them.

Terrible online info. Could not find my current model, software version of panel and cameras. Why not? Could not get information on upgrade, i.e., resolution, coverage area, and could not compare... what I have to what I might want. Why can auto and IT industries provide comparison specs but Vivint cannot offer a simple fix? Most frustrating part of dealing with Vivint. Reps are outstanding but lack of information for due diligence is absent. Shame. Needs to be fixed. Second point. Just upgraded panel and cameras from Classic to Sky. Wasn't aware I had to get new app for my iPhone, iPad, & computer. Then lost connectivity to new cameras. Setup was not seamless and I am still trying to figure out how I can use cameras to monitor my 95 yr Mother. Poor, poor!!! Please fix!

My Vivint package included a doorbell camera, camera outside and a smoke alarm. Tyson, the sales rep we dealt with, was very nice and professional. Their installation team knew how to communicate with me as far as where to place the items, so I was very pleased with the way they performed too. Also, Tyson called back to update and make sure everything was still going good, so It was very nice working with him. I am extremely satisfied.

The guys were great. Very professional and cleaned up after themselves. They made me more confident with my decision in choosing Vivint.

We got the thermostat, doorbell cameras, and glass break from Vivint. Everything was nice with the sales rep. The installation people were nice, too, but were very late, and they didn't install everything correctly. We had to call out some air conditioning people to fix our thermostat, but Vivint reimbursed that. Apart from that, my experience with Vivint has been good, so far.

I placed my information on the website to request a quote. Was contacted by phone that day and while safely driving with hands free device, set up service and installation for four days later. So easy. My installer Reyes was on time, curious, and professional. Very conscious of my home and treated everything with respect and caution. So respectful. The equipment and its function work as well as proclaimed on the website. We are very satisfied. Thank you.

We have three little kids at home. It would be nice to have a security system so we purchased from Vivint. Our package includes the alarm system, space monkey, a doorbell camera and then devices for the windows and glass break detector in the basement. Their sales rep was very personable. I didn't realize when we're signing up that they were going to install it on that day. As soon as he left, three people came and worked until 11:30 P.M. I finally had to tell them to come back the following day because we got kids and we got to get them in bed and we also got work the next day. Overall, I'm very happy.

Did not like to them. Come out twice for the one install. The first tech, while professional and great, did not come with all of the components I discussed with the telephone rep. The second tech, equally good, came with all the necessary parts BUT not anything extra. I wanted an additional external wifi added but he did not have any components on the truck. STOCK THE DAMNED TECHS TO HELP INCREASE SALES!!!

I got an offer from Vivint to try their new system, and since we were just about to move into our new home, it worked out well. We have the camera at the main entrance, the keyless entries to the garage and the main doors, motion detectors, and we use the mobile app. We've had a couple of instances where they had to come out and upgrade a couple of things. When we had an issue with the garage door not locking on the panel or on the remote, they came in and installed a boost, so that the signal could reach down. We have a large home and that has secured that issue. And with any questions we ever had, the walkthrough has been fine.

We wanted security because we were only two women in the house. We have Vivint's Space Monkey, cameras, door and window alarms, and break-the-glass alarm. I’m not happy now because I’ve moved and I can’t get them here until the 12th of this month. I’ve been without it since January. Vivint's team were very apologetic, though, and they fixed the problems. Also, I got false alarms when the person who was living with us went through the panel trying to change things, but we got them straightened out. I was at work when my alarm went off and the police got there before I did.

The service package I purchased from Vivint has multiple features, door, window and glass break alarms, and cameras. Their staff is very easy-going and so far, I'm very satisfied with their service. I'd recommend them to anyone.

The technicians are very knowledgeable and very patient in teaching and guiding customers on how to use the system.

I wanted to feel more secure and so I used Vivint. The sales representative was professional and I got a service package with indoor and outdoor cameras, the panel and three doors. It was good when the installation team put it in. They're honest and I have a hundred percent satisfaction with their services so far.

We have the service package from Vivint that has a front door camera and has all the doors and windows attached with an alarm. The sales rep we dealt with was very friendly and confident. The installation team, on the other hand, was in the our house late at night because they didn't start until somewhat late, but they were right on and did a good job. Overall, it's very easy, and we're happy with the system and the installation.

I have enjoyed my system feeling safer when alone at night and when the volume failed to work Vivint was rapid in sending out a repair call. The service person was prompt, professional and pleasant. Turned out he did not live very far from me. This could have been why he was so prompt. I was pleased with the service and I love the app that is on my phone. I have recommended this to several neighbors around me. Thank you Vivint.

I'm not too happy with Vivint's service because it's not worth the money we're getting charged. Our package included a camera for the doorbell and then we paid extra to get a camera in the backyard. Our old company offered their system for $30 a month after already signing with Vivint at $76 a month for 5 years, which I regret. The doorbell camera does not work like it's supposed to. When somebody rings the doorbell, it won't show up on the monitor. The monitor says the system is offline. The lady that offered us Vivint told us that we would be able to talk to the person when they rang the doorbell through our monitor but the Vivint people I spoke with on the phone said it only works with my phone.

We were with ADT when we had done some remodeling at our house. When we added a room, I was going to have ADT come out and add other things to the house and update where we have taken off the door alarm systems. They were going to cost too much money for this, and I was really upset because we had our system turned off for about nine months at that time, and we were paying them every month. Everything was taking so long, then I told them we needed to have that done. We were going to need an extra door alarm because things had changed, and we did not have anything that was as up-to-date as with Vivint. I was planning on just canceling and not having any security service, but then Vivint happened to come to the house that day. When they did, we changed to Vivint, and we got their doorbell camera.

This company sends salesperson out and shows you all the cool stuff they offer and how their technology works. Be careful cause their presentation is not what you will get. Tech support stinks, cameras won't work all the time, and much more.

For our family's safety, we decided to get Vivint and chose a package that included a high water alarm, one remote camera, and a doorbell camera. Their service has been pretty good so far, although I cannot log on to my mobile app. But I'm happy with their service and the fast installation.

I have been a customer of Vivint for over 5 years and their customer service has always been lacking. I made a move from GA to FL and the plan was to rent until my family found a place to live, to buy a house. Our account was going to be put on hold until we found a home to reconnect service. The account was put on hold and then I received a call from a collection agency saying that I owe $275.00 from Vivint.

My wife and I have been victimized by a slick sales pitch from a home security company (Vivint, Inc). Several weeks ago we were contacted by a person who came to our door and said they were 'interested in our house'. At the time I was busy attending to my wife who was very ill and I told the person he would have to come back later. We first assumed he was a realtor but when he returned he said he would like to give us a home security system absolutely free. All we had to do was to allow them to put their company signage in our front yard. We are both in our late 70's and would never allow an unknown person into our home. My wife was very ill with cancer at the time and we somehow let our guard down. The salesman was extremely glib and slick with his presentation and before we fully understood what was happening his installation crew was all over the house installing the system.

The technician was exceptional. He was very professional, introduced himself and showed his ID badge during the introduction. The upgrade to the control panel was quickly and professionally performed. Additionally, the call center called to verify that the panel had been disabled within 30 seconds to a minute of the technician disabling the panel for the upgrade. I would recommend Vivint to anyone interested in a monitored system. The system, which I just renewed the contract reduced my homeowners insurance by $150. Be sure to request a copy of the certificate from Vivint since our agent needed that, which I was not aware of.

I feel safer with Vivint. I have the doorbell where you can see the person at the front door and a camera in the backyard. I chose that as I could be alerted if the doorbell rang and see who is at my front door if I'm out of town. The reps were all wonderful. Anything I've had to call about, they've been super. I'm so old school and a little older so it's a little bit hard for me to learn all these things but they were so patient and kind with me.

The technician was very courteous and professional. He checked to see if there was a second work order directing a new panel be installed since mine is apparently an older model. There was no panel directed even though I was promised one. My system was offline for four full days. I thought the panel was partial compensation other than the $6 credit for the outage. The service from Vivint has always been top-notch, but this experience has dampened my enthusiasm for promises received from Vivint and its services.

My experience with Vivint was the worst there was. Last year in June, their sales rep, Blake, came in initially inquiring about our solar in which we said we're doing great, then he asked us if we have a security system. I said "Yes, we have Royal Security." He then informed us that they have what is known as buyout where they buyout accounts from other companies so that they can have us as their client. We told him we still have four years left on our service with Royal Security but he said it's not a problem. He talked us into getting the security system by adding extra features for only $20 a month which we thought was wonderful. We have an iPad to where we can see whoever is at the front door because it was a camera. We just need to send him our final bill from our other security provider and he'll submit it. So we said okay.

Everything is good with Vivint. I haven't had any issues and if I had problems with my monitoring system, they'd fix it.

I have the doorbell camera and the garage opener from Vivint. Their installers have always been super nice and easy to deal with. I didn't feel uncomfortable with them in my home. There's been a few times I interacted with their reps too, mainly technical. I've dealt with the ITs 'cause I had a couple of issues with my monitor freezing. They fixed the issue and they worked with me. They're also pretty easy to work with. I'm satisfied. I love the features of Vivint. It's very easy, convenient and I feel safer. I think the four-year term is a really long time, though.

Larry did a great job.

Vivint came around our house offering free equipment for people who signed up for service whose homes previously had alarm systems. This was being sold as an upgrade to old equipment our house already had installed. We had purchased the home about a year before & previous owners had an alarm. There was an increase in robberies close to our neighborhood. During this time we were feeling vulnerable. I figured if it didn't work out for us after a few months, we would be able to cancel service. Maybe pay a slight fee for early cancellation. I mentioned this while talking with the representative and he said 'yeah of course'. The time the guy came to our house was at dinner. Dinner was actually on the table and we have two little kids and I was 7 months pregnant. We really just wanted them to go away however due to our friends house getting robbed we were interested in trying an alarm system out.

Vivint is necessary but sometimes frustrating because of the amount of time. When I take off work, I’m here all day and nobody calls me but an hour before they cancel. They should work consistently. My husband was deployed and my kids are getting a lot older so I thought it was a good idea where they can come home now alone and I’m able to see who goes to the house and make sure they lock the door. I can set the alarm if I’m out and about. Lately, it’s been fine.

It was kind of frustrating that the tech did not have the tools necessary to install the automated door lock due with the deadbolt hole being too small. I feel he should come prepared to do what is needed to install equipment.

I like the equipment of Vivint and the service guys seemed to know what they’re talking about. Although the installer didn't discuss with me the fact that my wireless adaptor wasn't strong enough and I didn't have good signal causing my doorbell not to work. Another drawback it takes a while to get somebody from Vivint to come if there's a problem. The first time my system didn't work I was without a system for two weeks. And this time it took a while - three to four months. Also, when I had Vivint before, I may have even paid a little less and it seems I had more features - a camera and the thing that goes in my thermostat where I can control from my phone, while this time I only got the doorbell. So I need to call Vivint and see if I'm missing out on something.

Yesterday, Zack ** installed our Vivint system. We had Vivint at our previous address as well. Zack was prompt, thorough and kind. He was very professional and efficient with the work he did. He knew that we were a little leery about arming the system and he took the time to explain the procedures in a simplified manner. I would highly recommend Vivint and Zack to friends and relatives. Zack should get a bonus!

I wanted a garage door opener and since it's two for one I got the camera, too. Every time we accidentally set it off they call quickly and we've had zero issues with them so far. Chad the sales rep is a really cool kid and a really nice guy. He's pretty funny too. He knew we would come to a deal and their installation team showed up even though we hadn't had one. He had his guy sitting up front of my neighborhood, waiting for a phone call. They showed up and we had an agreement. I'm really very pleased with Vivint. I only pay a little more for it but I don't mind. We've recommended it to a lot of people. We're not disappointed one bit.

I was interested with the doorbell camera and the rep from Vivint explained it to us. I needed the alarm for the house and never heard of a doorbell camera before so that's what we want to try. The sales rep is 100% excellent as well as the installation team. I'm very satisfied. Very trustworthy service.

Juan ** is a dedicated, loyal, and knowledgeable. He provided the best customer service that I have ever received from a technician. If I were able to hire him, I would. He is the only technician that I want to ever come back for a trouble call. Thank you for your time.

My security system gives me the secured feeling that I'm safe and the Vivint team is accessible to me 24 hr.

Installed a wireless smoke detector into our alarm system. Mr. ** was professional and prompt in his service delivery to our home. He successful completed the task which could have become a major problem. We asked Mr. ** about cameras. He explained. During the near future we will select him to install the camera(s) at our home.

I bought the doorbell camera and security camera outside from Vivint. The sales rep and the installation guys were very friendly and courteous. They have provided very good service so far.

Our experience with Vivint has been positive all around. We have their digital panel in the house, a doorbell camera, and some door sensors. The sales reps were nice and knowledgeable and the two installers who came out to our home explained and taught us everything, and were very helpful. However, we had one little problem recently that still needs to be fixed. There were some communication issues because we had a baby monitor set up in the house that was crossing up the system. Their technicians came out and replaced our panel, and then they fixed some other minor stuff. But the brand new unit is still flashing a low battery sign. So we called them back and we're supposed to have another technician out. But other than that, they've been responsive and our alarm system works well.

We've got the cameras, doorbell camera, glass shatter, and thermostat from Vivint. We live out in the country, so it's an added protection. We had really good service from the sales rep and the installation team was speedy. Everything seems to go well so far.

The representative came to our house uninvited. He cold called and my husband let him in the house without knowing him or anything about the company. The equipment was installed incorrectly and did not work. Since that time we have had numerous problems and service interruptions and cannot access our security system when we are out of town.

We have issues with gangs, drugs, and mischievous kids in our neighborhood so I thought we need something where I can answer my door and see what's going on around my property. Vivint fit exactly what we had been looking for. Their sales rep was super nice. He didn't know all the answers to all the questions that we were asking but he got immediately on the phone, called the supervisor, says "Okay, they're asking about this" or asking about that and we got the answers. He took the time to make sure that we understood everything about what we were getting, how it worked. Probably the first time I've had a sales guy come to my door and actually gave two cents of what he was doing because nine times out of ten you get them, they just want to sell and get out the door.

I have Vivint's doorbell camera, glass break, and smoke detector. The guy who installed the system was great but the salesman was pushy. And I was so disappointed about Vivint taking the money out of my checking account when I specifically told the sales rep that I absolutely did not want them to do that. I told him that I’d be happy to pay online, but they took the money out of my checking account anyway. Also, I’m not very happy because I had the system for less than a year and they charged me for someone to come out and change the battery. And it took a couple of weeks before somebody could even get here.

Very happy with the experience altogether. Thank you for everything.

We love the Vivint system! We're new to the area and their sales rep came to our door. He's a really nice guy and has been to the house three times. The system was installed the very same day that we bought it. The installer was nice and explained everything that he was doing. We have the doorbell and camera. Wherever am I, I know who's at my house when somebody comes to the door.

So far I am very pleased with your system and it is very simple to operate!

The sales guy was awesome and very knowledgeable of what he was talking about. I previously had ADT and he showed me the different things that Vivint offered that ADT didn't. What I liked most was the video camera and the doorbell feature. He convinced me that Vivint was the way to go and I'm not sorry for choosing Vivint.

Your customer service reps are terrible. They tell you one thing and it is not carried through. I have had 3 appointments and 2 were not scheduled properly. The other, no one bothered to show. I was not informed that the appointment was cancelled.

The new system is so easy to use and even my 16 year old daughter was able to use it right away.

Vivint's installation team was great. It took them a little longer than they thought it's going to take so they didn't leave my house until 11:30pm, but everything was done on the same night. I was impressed with the salesman's presence and the tech guy was really nice. When we ran into a couple of hiccups, he told me he'd come back the next day. But I told him to just try to get it done now. So the decision was mine, not his, but he did a great job. I like the alarm systems but calling them back when there are issues, that is the problem. My thermostat quit working because I have some bad wiring, which wasn't their fault. I'm paying for a thermostat I'm not even using so somebody's supposed to call me back and maybe adjust or get me a camera but nobody ever called me back.

Our guy came out.. explained everything to my wife and I. She knew nothing about the whole system. He ran into a few snags.. but got through everything and left us completely satisfied.

Vivint's service is excellent. Their sales representative and installation team are very good. It's been going well and I'm very satisfied.

The men were very cooperative and courteous. No Matter what I asked they had a ready and quick answer for me. They left my house taking with them all the wrappers etc. Everything now works as it should. Thank you very kindly for all you've done.

Albert is the only professional technician at Vivint I will ever allow to work on my system. He is the only field professional that knows his job and has genuine pride in his work. He's one in a million!

When I got the system installed yesterday, the only question I had was "why didn't I get this sooner?" Being able to monitor and lock and unlock my door from my cell phone is amazing.

I absolutely love the Vivint system. It's easy to use and I love I can control it from my phone. I don't have to worry about if I forgot to lock the door or arm the system. I'll definitely recommend this to everyone I know. And tell them to ask for Ty.

Vivint's service has been really good. I had ADT before and in comparison, if there's a situation, Vivint is on it immediately. I have motion detector, carbon monoxide, fire and glass breakage as security features, and along with these are two cameras. I have had a rep come by and check the quality of installation and when I had a situation where the power went out, Vivint's rep walked me through with the screen on my keypad, on how to reset it so I can get out of the house.

The sales representative from Vivint came over and we discussed the system and what we needed. But, the guy that came and did our thermostat set it to the wrong setting. So instead of using the heat pump on the air conditioner, the emergency electric coils were used which was costing us a load of money. We didn't realize that until it had started getting cold. However, that would not stop me recommending Vivint to people because the alarm, the app and the watch is good. The panel is okay and the doorbell works. So overall, I'm happy with Vivint.

We're very satisfied and happy with our home security with Vivint and we hope to continue to have good support. They also did a really good job explaining our options as they looked at our house and then the things that they suggested were also easy for us to understand. We also got everything we wanted to have and pretty quickly, too. It wasn’t a long drawn out process and it all came together.

We had moved into a new home that previously had ADT in it. I called ADT to try to get them tell me how to arm and disarm it without the monthly monitoring service, and they straight up lied to me and they wouldn't let me do it. Then, I was walking over to talk to my neighbor and she was a current Vivint client. One of their reps was over there talking to my neighbor, and I mentioned that I was looking to get a new alarm system. So, I went with them. All their sales representatives have been very pleasant to deal with and as helpful as they could be. The installation team was also very quick and efficient. One of the things that I didn't like about it was that my back door sensor has not been working for some time now. I've called and the lady I talked to was pleasant and polite. The follow through was an issue but every time I call, they do have very good customer service.

This Vivint service has given me peace of mind and security. Called for service. Tech came on time, immediately found problem plus two issues I had not yet reported. Instead of saying "thats not on my order". He fixed that too. Went above and beyond.

I did some homework before choosing Vivint and most reviews had them in the top 5. The drawbacks they "said" were that Vivint was too expensive and their customer service wasn't that great. That is definitely NOT the Vivint I experienced. The field rep was professional and installed everything perfectly. The technology exceeded my expectations and I can manage everything on my phone. The price was very comparable to ADT and others too. I know friends that use some of Vivint's competitors and they pay almost the same monthly price as I do, plus they had to pay hundreds of dollars for installation and they don't even have automation devices. I can assure you Vivint should be rated number 1 in my books.

I chose Vivint over another provider because Vivint seemed to keep over the technology better at that time and price was pretty reasonable. Also, I could adjust my thermostat with the mobile app and that was very important to me. Moreover, the sales representative, installer, and customer service were excellent. I've never had an issue with anything that's never been resolved immediately. I'm very satisfied.

I knew about Vivint because my sister has it. The guy who came out to set-up the system was really nice and helpful. He showed us how to use all the equipment and make sure we were comfortable with it. We had a false alarm not too long ago and they've all been good interactions. I really feel safe now that I have them.

My nephew was friends with somebody that worked for Vivint who installed the system in his house. I liked it so I got it too. I have three cameras on the inside of the house. I also have one motion detector, one fire detector, the fire alarm and then I have some of the windows and doors. I just have 2 things I didn't like. I asked for one camera in the front and one in the back of the house. They want $2000 for each plus $2000 to install it. I can go to a place and get cameras for the front and the back but I'd rather have it together with my Vivint alarm but Vivint is not giving me a chance to do that because of the cost. I'm already paying $69 a month. That's a lot because I was only paying $35 when I had Protection 1. I already called Vivint a couple of times and there's nothing they can do for me. I know at the time of the installation if I wanted the outside camera, it would have probably been a lot cheaper but I couldn't afford it at that time.

Our door camera has had issues from day one. After I think 5 service calls Jason fixed the problem by just giving us a camera by the door and not in my door! Jason is brilliant!

I have the doorbell camera and garage door opener from Vivint and I like their system. Everything was good with the installation team, too. Interactions with the people that I was dealt with in person at home were fine but interactions with the actual company suck. Their customer service was hard to deal with. They got the billing wrong and took me six months to finally get them to bill me the right price.

Highly impressed with the two gentlemen from Vivint that installed our automatic door lock and doorbell camera. Jeff and Scott went the extra mile in seeing that we were satisfied. I could not be more pleased. Thank you Vivint!

I’m very satisfied with Vivint. The initial salesman that came to my door was awesome. Not to mention, the installers were great too, however they thought it was just going to be a quick installation but they ended up being at my house until 2:30 in the morning because everything that could go wrong did go wrong. But they just kept plugging away and they were excellent. I also like the quick response and how modernized it is. I'm sitting at work then my phone beeps and I can see from my phone who is at my doorbell. I haven’t experienced that with any other security company.

I happened to be out sitting in my garage and one of the Vivint reps was walking around the neighborhood. I told him that if he comes back the next day that I was switching to Vivint if I can get a lower cost on the monitor. I had ADT for years and their price just kept going up. I just had a regular ADT service with the motion detector that was an old pad with numbers on it and it wasn't touchscreen. So, the Vivint rep came back and I switched over to Vivint which was $15 a month cheaper and I got more stuff. I locked myself in the 5-year contract so the price wouldn't change. I got the doorbell camera, the temperature thatI can do the from my phone, and I got the breakable device because my den is in the sun room where a lot of wind gets in. The box part of the system where you do everything- turning it on and off, is self-explanatory so it's not so hard to use. Service is excellent.

The batteries to my door knob were dead. I could see well enough to change them. Vivint staff came to my house, updated my system including batteries, checked that - all was functioning, responded to my request for education on changing access codes and installing new batteries. We revised app functioning. He was friendly, efficient, knowledgeable. I'm secure once again.

Since we thought they were interesting, we got the doorbell camera and sensor included with the service package we purchased from Vivint. So far, the service was okay. However, I called Vivint several months ago because the system always says that the front door is unlocked when it’s not, and they never called back or done anything about it. The sales representative was very good, but then he dropped off from the face of the earth when there was a problem. The installation team on the other hand were very friendly and knowledgeable.

When we first got our security system from Vivint, since neither one of us was familiar with it, the response of their staff was very speedy whenever the alarm went off. For the first month through sixth week, it was pretty rough, but they were very quick. I know some people that have had other security systems and when I tell them how mine is, they would say they don't have this and that. It's a good system and they're impressed with it. The rep explained the service levels and with things he didn't know, he called and got the answer. Moreover, the installation team was speedy but very informative.

I travel a lot and it felt like Vivint, which my daughter was using, was a good security to have. I have cameras, thermal access and the doorbell camera from them and so far, I've been satisfied with the service. The sales rep was professional and knowledgeable and their installer was on-time and efficient at what he did. My only dislike of the experience is we had asked back then for a sensor for our garage door and they were to return with that but they never did. Apart from that, it has been very good service by Vivint.

I've never had an alarm system before. I liked Vivint when it was presented to me and it wasn't a whole lot of money, so I got their system. I also like the doorbell camera and a couple of other little things that come with it. There's a lot of people in my neighborhood that have their system. The sales rep was very nice and he's good at what he does. I also loved the interactions I had with the installers.

The sales rep was great and the guy who installed the system was quick. They both did a good job. The package I purchased from Vivint included a doorbell camera, wireless camera, motion sensors and the SkyControl because I liked these features. Everything's great and the service has been excellent.

Vivint's service has been good although there are times when their alarm doesn't set or disarm. Then we had an episode two weeks ago where the fire alarm went off and we have no idea why. I also didn't like that it locked me out of my house just because the batteries are the ones that open the lock. So I had to call a locksmith to come and undo my doors. Honestly, I didn't think about asking Vivint's reps and I don't remember them saying anything about it. But they're the best. They were very friendly and nice and they did their job. I live by myself so I have the camera outside on the door and the protection on the windows. I enjoyed my experience and I'd recommend them.

Representative very courteous, knowledgeable and prompt (Daren I think).

My system is still NOT in operation. Very dissatisfied with this whole experience. The install guy left again Wednesday and haven't heard from anyone since. I will never recommend this company.

Vivint systems has been better than I expected. We have the doorbell and indoor cameras, different detectors (smoke, carbon monoxide and motion) and the online thermostat. They are just for security and it is a good thing to have because of the way things are these days. Service is very good. The guys that came by were excellent and any issues were handled right away.

I had Vivint for 5 years. I never had a problem until October 2015. They told me my security panel needed to be upgraded immediately because it had little signal. They had me make an appointment for a tech to come to my home. Well, to make a long story short, after 2 months, 4 times of rescheduling and talking to three managers, I decided to end my contract. My panel never was upgraded.

The technician, Keith **, exhibited the highest degree of professionalism and courtesy. I believe Vivint is well represented by Mr. **.

From the knock at the door to the finished installation to the technical support on questions to the recommendation and installation of their equipment on our friends home this was a fantastic experience. Not only we get our monitoring for our pool area which we desperately wanted, we got to do it at a fraction of the cost. We called our insurance company even though we had a discount from an existing system and because of the added monitoring we received an additional $22 off / month. The system does take some playing with for the cameras and the technical support group was a great help in this area. With all that was offered how and the quality of the system, how could anyone say no to this. We feel much safer and can monitor our home from away. Thank You Vivint!!!

I called my previous alarm company to tell them to disconnect the system. They don't see any alarms going off at my house because it's been off. When there's a problem, I want my phone to ring. If somebody disconnects, I want them to call me within a minute and tell me my alarm popped out and ask if I have a power outage. So now we have Vivint. We purchased the temperature control, the front door camera, and some cameras in the house. The sales rep was super helpful and he knew what he was talking about. There was a problem installing the system and the installer messed up our air conditioner. He got it fixed up real quick. I am highly satisfied with the service. I recommended them to my neighbor.

My parents were Vivint customers so I’ve had a little knowledge about the company. The service package I purchased from Vivint includes the mobile app, cameras and the Space Monkey. I like what these features provide. I like using the Space Monkey, as far as storing extra data and keeping it off my computer and in a safe place. I like the camera monitoring system - I can view my home when I’m away and know that it records when people come in. I like having the mobile app to have full access to my home. They added the Smart Home feature and I like that I can control the thermostat and the temperature when I’m away from home. I’m highly satisfied with the service.

I purchased Vivint's service package which includes the doorbell camera, the night vision cameras inside, the little monitor and the glass break so that my wife would feel more secure. So far, I like the services and I don't care about the high price. Their installation team was friendly, fast and professional. And, I've called their reps a couple of times when I couldn't get my camera to come on and they helped me. So overall, I'm content.

We have been with Vivint for a year. We were with a different alarm company before, but they weren’t doing very good so it wasn’t working out for me. My friend had Vivint and she really liked it and got me in touch with her representative. We then purchased our service package that includes the garage door opener, but there was some misinformation about it which is not a big deal. It also includes the locks on two doors, the doorbell camera, and all the sensors. We have sensors in every opening including the basement but not on the second floor. Most of these features were there with the existing alarm system.

Before Vivint, I had ADT and it's like night and day. Vivint is leaps and bounds better than what I experienced with ADT. The sales rep was great. He answered all my questions very clearly and concisely. I had very little to worry or wonder about after he and I were done talking. Same with the installers. I was very comfortable with what they were doing and how they conducted themselves. All my questions were addressed.

Tim was awesome, friendly and had great customer service.

We were looking for a better home security than what we had so we went with Vivint and we're very satisfied with their service. We got the cameras and monitoring included in our service package. The guy who did the installation was very knowledgeable and helpful. The sales rep was a little bit hyperactive and all over the place but she got the message across. I would recommend them - it's been great.

We got our fire alarm, cameras, doorbell, window break, and motion sensors from Vivint. I am very pleased with their service and it makes me feel a lot safer. I like the fact that even the steam from my stove sometimes sets off the fire alarm. Whenever the alarm goes off, the reps who call are very polite. I had several of their installers come in and they were awesome, very well-mannered, young guys. They were very courteous, and that's what I look for when anyone comes in my home.

I just have my system for 1 day and I LOVE IT!!!

Tech was quick and professional. Also, took the time to go over the system.

I travel quite a bit and I thought Vivint was a good thing to give to my wife while I was gone. The installer was very professional. He got it done super quick and installation was a breeze. We have all the window breaks and some other security cameras. We're still not used to having it so it tends to go off quite a bit when we walk out of the house with it set, but we haven't had any problems. There’s a sense of security.

Was going to upgrade my services. Wanted original installer. But they said he was summer help. Well, hello fools, it's winter. Why was he at my house if it was summer help? Thinking of ending services.

A salesman from Vivint knocked on our door and introduced me to them. My talks with their representative have been positive and their installers did a very good job.

I'm not happy with the service from Vivint. They've told me the interior of my house is 100% alarmed. Their salesman told me one thing and I believed him. Then I found eight months later that three different things weren't the way the salesman told us it would be. So I called them and said, "Hey, I got on the Internet. Unless you got these items after I got my system, why don't I have these items?" They said, "Well, according to our records, you do have these items." And I said, "Well, don't look at me. On the computer, it says I can just push a button and my front door will unlock. Well, that never happened."

We thought it was good to have a security system so we got Vivint's service package with camera in it. However, I don't know if it's working because most of the time it's not attaching to my phone. I have problems with my phone. I asked my husband if he's getting pop-ups when somebody comes to our door because it usually goes to the phone. So we don't know if it's just a connection or if we need to be reconnected to the phone. Therefore, I can't use my phone half of the time to alarm it or disarm it. That's the only issue I have. But I would definitely recommend them. So far, it has been a good experience.

My Vivint package includes the doorbell and living room cameras, along with the door and window alarms. The devices work well so far and when the alarm goes off, I get a notice from them. Their installers were good and their reps have been great, too. They do know that I'm having problems with the device now because I'm unable to view video clips and when I called them about it, they said it might have something to do with my cell phone coverage.

I have installed Vivint twice in homes in Hawaii and both times have had an easy, professional experience. Even their customer service people on the phone when I had a problem with my passcode went very well and she was very pleasant. I'd recommend them to friends for sure.

Was informed of arrival time, Darren walked me through the installation & how to work the system. It was a great experience. All my concerns & questions were answered to help me make the right choices for service. So far, I am a satisfied Vivint customer!!

Great company, helped us out a lot and worked with our situation. Very friendly and efficient, helped us figure what fit our family and what budget would work well with us.

What I dislike about the Vivint system is the camera on the door going offline a lot of times. One time, we had pumpkins going off our front steps on Halloween night, but our camera went offline so we couldn't even get who did it. Sometimes, our electronic door lock goes offline too, but we reset it and then it works fine again. It's frustrating, especially the time we had something stolen and we had the camera right there. It should have gotten the thief. But other than that, the system is good.

After having Vivint security installed and how much other stuff there was available I just felt sooo happy and sooo safe I don't have to worry about a thing going on around the house even when I am in it. It's just a huge relief! THANK YOU VIVINT!!!

We had somebody break in our house so we decided to get two cameras in the house and a doorbell camera from Vivint. Everything was good with the sales rep as they were able to answer my questions. Also, only one guy was needed to install the system. They sent out the box and put it in and it was quick. So far, I'm satisfied with the service.

To keep a better eye on our house, we got Vivint's service package with the alarm system and video. It's a very good product and a very valuable asset to the home. I like it a lot and will recommend the product to someone else. Their sales reps were good, positive, and provided a lot of information. They also call when our bills are behind. The installers were very good and they demonstrated how the device works. It was a good experience.

Troubleshooting and making repairs to the Vivint system. Arrived on time and was available to make necessary tests and make the repairs in a very courteous, professional manner. Would recommend to a friend.

It was fast and accurate installation. Excellent service. Had battery issue right after tech left and Vivint customer care called and took care of it and gave refund for batteries.

My security package from Vivint includes the glass breaking alarms, the door entry alarms, the cameras, the freezing on sump pump, the front doorbell and the auto-lock on the door. I needed these features as we're in a brand new area that's mixed in with an old area and want to be safe as far as the cameras were concerned. My health was declining and I wanted something simple for me to use that I wasn't gonna have to keep running up and downstairs to control, and those features came out when we went through what would be good ideas for security.

I'm happy with Vivint's service. My package includes the home alarm, emergency response and a door camera. The sales rep was good, otherwise, I wouldn’t have bought it. The installer was excellent too and explained it well.

I'm 67 years old and I live by myself. So, I got the medical alert pendant from Vivint and I wear it around my neck in case I fall. I also purchased the front door camera from them because I like to know who's at the door. The installers were very nice and asked me what I wanted. They put in an alarm at the front part of the house that if the windows broke, it will set it off. Back in my bedrooms, they also put the alarms on my windows. About a month ago, I couldn't hear my doorbell. I called the guy who sold me the system and he told me what to do. I'm perfectly happy with the guys that are employed with Vivint.

The package that we got from Vivint has a camera and it has a foul weather alert. Their sales rep explained how it works. And their installation team installed it and it worked. So far, I'm very satisfied with the service and I would recommend it.

We have the doorbell and the indoor camera that we can connect live. We homeschool our son and sometimes he's home alone and tends to wander into different websites. By having the camera in front of where he does his schoolwork, we could monitor him and feel safe about the notifications when anybody was by the door. However, the system is horrible.

The salesperson seemed very knowledgeable and explained everything very well, so I went with Vivint. The installers came in and had a few problems with a couple of their devices. They ended up having another guy come out with some new parts and he fixed the system and had it all up and running about a month. But they tried reusing some old stuff and it didn't work like it's supposed to. Everything they installed, such as the door locks, don't work right, and none of the door monitors read anymore. I have not had a chance to inform Vivint about this because I'm constantly on the go, and I was trying to find their number to get somebody out there to fix it, but I looked online and didn't see anything. But their people are great and I would recommend them,

I got cameras installed by Vivint. Their reps are good but, a couple of times, they didn't call me back on time. The installers, on the other hand, were okay but they didn't point out everything. When I needed replacement for batteries, I had to find out everything for myself. Also, I wished we got better service when we called them from Hawaii. I've called and had to wait and I kept calling back.

We love Vivint's services so far. The system is easy to use and our whole experience is awesome. We had lived in another city and they had stopped by our house at one time but we couldn't purchase the equipment then. When we moved up to San Antonio, they were talking to one of our neighbors. My husband decided we have the doorbell camera, the glass break alarm which I love because I have a big patio door, the window sensors, the digital thermostat, and the sky monkey included in the service package we purchased. We're very happy with it and we tell everybody what system we have when they come to the house and ask. We still have the sign out in front of the house and we're very pleased with it.

I wanted to be safe so bought a package from Vivint that includes cameras, a screen and a temperature thing. The installers were great. They explained everything and made sure I was okay. I like that they're very prompt in making sure that when my alarm does go off, after a certain period, they call and make sure that I'm okay. I love their service so far and they're outstanding with their customer service.

We already had a system and asked Vivint to add the glass breakage and front door doorbell camera to our package. Every person I've talked to has been very nice. Also, the installers explained everything they put in and what it did.

I'm an over-the-road truck driver and I'm gone for a month at a time. My wife is left in the house by herself. Having the security system from Vivint makes me feel comfortable knowing that if somebody comes in the house, the security system will go off. We have a motion detector, the thermostat, a monitor on all my doors, and a doorbell camera. I hope to be adding a garage security device. The installer was good, cleaned up and made sure everything was working properly. The app kicks me off every once in a while and I don't like that because I have to sign back in. One of my likes is the thermostat. We went to Florida, down to Orlando for vacation and we had cut the air so it wasn't running as much. On the way back home, we're able to adjust the temperature before we get back so our house isn't balmy and that was awesome.

I have a monitored alarm, fire monitoring, and internal and external cameras in the service package I got from Vivint. I was interested in the cameras and the fire monitoring that I didn't have before with my previous alarm system. The Vivint service was like an upgrade and I'm very satisfied. The sales reps were positive and the installers were professional.

So far, I'm satisfied with the service of Vivint. I bought a package from them which includes a screen, app on my phone, camera, doorbell, door motion sensors and window sensors. The sales rep was good but it took more time than he said he was gonna take. But he thoroughly assisted me and explained all the levels of service. Also, the tech came to my house late but he was very courteous.

Vivint was more up-to-date like what I needed with the camera and stuff like that than my previous provider. The sales rep was very professional, knowledgeable and informative. The installation team was good as well. I've recommended them and some people I know have subscribed to them now.

I've recently gone through a divorce and my ex-wife was having fun coming in and getting whatever she wanted out of my house. So I purchased from Vivint the front door camera with the doorbell and two motion detectors. So far, the service has been great. I work field service so I'm gone a lot. But it would come up and tell me even the fact that my power was off at my house. And I thought that was neat and any weather alerts usually pop up on it. It's a great system. And, everything went well with their sales rep and their installers were professional. They're quick, courteous and did a great job explaining everything.

I called in to report that the control panel felt hot and there was discoloration on the wall above the panel. We agreed to pay for a service rep to come and take a look and see if we should be concerned. He was on time and very informative. It would have been nice to know from the person answering the phone to let us know that there is a fan in the panel that is activated when it senses heat. Maybe could have saved us a service call charge.

The Vivint sales representative that we talked to was professional. He introduced himself and showed me his badge. At the time, I had one of their competitors but after we had a good talk, he actually got me to switch to them. Their installers were very professional, asked questions on what I wanted, explained everything to me, and showed me how to operate the system.

I have been a Vivint customer for the last five years... time to renew... new contract. On 2/18/2016 I contact Vivint, spoke to Jeffrey. He supposed to call me to follow up, never did. But he offer me a good deal for the doorbell camera and two indoor cameras and a new panel for the installation fee of 99 dollars. A tech came to my home today 2/27 overcharging me which was the amount that customer loyalty was going to charge me. I called customer loyalty to run the tapes that I had with Jeffrey back on February 18 when he offer me to deal. Customer service is now telling me that they do not have the tapes on file. How convenient. I am very dissatisfied with the customer service that they are now providing.

I don't understand a company that has a 3-day cancel policy which it says you will not be charged if you cancel. Then 2 weeks after you cancel you get charged. Then you call and they apologize and say they will credit the money back within 10 days. Then on the 10th day no credit so you call and they say "sorry something must of happened. It will be credited back within 3 to 5 business days." Then you check your account the next day they took out another payment.

I got kids who had been throwing rocks at my windows, so I wanted cameras. I purchased Vivint's package that had cameras, motion detector, door alert, and so far, the services have been all right. I had good interactions with their sales representative, who was courteous and explained all the products and service levels. The installation team was extremely knowledgeable, and they did everything right. Vivint is a good company, and everything's fine with it.

I was referred to Vivint by one of my friends. I was with ADT before and Vivint has a lot of features that ADT didn't have. I didn't have the digital screen and the cameras. The system was just basic, and I wasn't all into it. I like my Vivint. The guy who did the installation took his time with me and explained everything. So I was very satisfied. Also, customer service always responds quickly and on time. I've referred a couple more people to Vivint since I've had the system.

Chris was very nice and very helpful. He updated our system and fixed it. Showed me how to fix it if I ever have a problem. Made sure I had his phone number in case I needed to call him later if I had any more problems.

Great service. Glad to deal with people that work for the company not sub outs.

I had an experience with somebody coming into our home and attempting something on me. So after our police report was made, we decided to purchase a security system to help prevent something like that from ever happening again. So we got from Vivint the camera that I can leave throughout the house, the doorbell camera, sky view box, fire monitor, smoke detector, glass breaker and the glass detector. All my interactions with their sales rep had been amazing. Their installation team came in and installed the system and cleaned up afterwards. It was all around a good experience. The only negative thing is the fire alarm. Little bit of smoke already sets it off and my four year old is afraid of alarm sounds. If not for that, it would have been perfect. So far, it's been great having this security system from Vivint.

I love Vivint. I have recommended them highly to friends and family. I have had my service almost 3 years. The service works excellent. Thank you.

I have been with your company since 2000 and have moved several times. This was the best installer I have experienced yet. He was very courteous, extremely knowledgeable, willing to share information and was extremely helpful with explaining the systems, options available and why they would be important, placement of components and generally portrayed a really positive image of your company.

We got better service when we switched out our alarm systems to Vivint. Their reps who came here were great and they couldn't have done any better. I got the service package that had all the features in it, and it has been great so far. I like that I am able to watch over the house when we're not home.

The sales rep was very nice and did a good job. We had another security system and he helped us get out of that contract and sign on with Vivint because it was a much better system. The installers were very good too. They were very neat and courteous.

The guy that came to sell the service was very personable and experienced, and knew what he was talking about. The installer came that same night, so he had Vivint installed in one day. It took him a little while to hook it up because I had another system in here prior to that which didn't use the same keypads and because he had installed the door panel. The only thing that I didn't realize with the doorbell camera was that they disconnected the doorbell in my house, so when the doorbell would go off I didn't hear it unless I have my phone next to me. I called them about it and that's when I found out.

The salesman was very personable, polite, and knew his information. He came back several times because I didn't want to make the decision by myself. And he was willing to come back when my husband was home. We really like him. The installers were both young and funny kids, and were pleasant and polite. They were good and knew what they were doing. They did it quickly.

He replaced a defective smoke detector. I am very satisfied.

I have an alarm system from Vivint that has the camera on the door and the motion detector. I like that it's there with the doorbell. I used to have an ADT but it didn't have all those features at the time. The piece that they put on the wall that goes with my heat, however, wasn't working right. So, they have to come out to change it. Other than that, the experience with them was good. Anyone I have spoken to was polite, and they explained everything to me and my son. I love the system.

My tech was friendly, knew his job, explained clearly the system. Was very pleased with the experience and he completed the job in less time than I expected.

I spoke to Vivint's sales rep on the phone. He was highly knowledgeable, professional, very helpful and didn't try to oversell me things I don't need, so I appreciated that. The technician came over to our house and analyzed everything. He was great. The feature that we like is the doorbell communication and video - that was a big one for us. We saw them on Undercover Boss and we liked that. We also like the functionality of being able to manage our system from our iPhones.

Our Vivint package includes the doorbell camera and the pin pass on the door for security purposes. The installer was professional and explained to us how to work everything. So far, the service has been good but sometimes the camera or our app jams on us and it doesn't work. Overall, Vivint is not amazing but it's okay.

So far, the service by Vivint has been really good. I got the bell appliance, camera, carbon monoxide detector and the motion, glass, regular alarm as part of the package. We were hooked up with somebody else from another company, but Roman, the Vivint sales rep that came to do the chatting, was very mannerly and not pushy which I liked, so I switched over. He was also patient when I made him show me a few times on how to hook my phone to put on the heat so I don't have to get out of bed. I did recommend Vivint to two friends.

I got the doorbell with the camera and a regular panel that shows everything. So far, the service from Vivint has been great. The people who installed the system were friendly, courteous, and handled the installation very quickly.

Brief Description why Cancelling: We have had numerous problems with false alarms. It has literally cost around $200 in fines from the local Sherriff's Department. We have reported numerous problems to your company (please see record). We stopped setting alarm. Couple years ago we started using alarm again after Vivint agreed to NOT call the police, just notify the customers for alarms (this worked, police were not called again, I stopped getting fined). Twice a technician came out and tried to fix to no avail. Last couple months Vivint stopped even calling us - customer service rep (Josh) confirmed that there were no calls made from last 2 alarms (February 2013) and he was unable to determine why Vivint had stopped even notifying customer.

We are small business manufacturer and had recently upgraded to Vivint. System performance and functions greatly exceeded previous alarm system plus was less expensive. The Vivint tech came back to check on us after 90 days and installed additional cameras, HD recording and fine tuned our system after we had some use and experience. I really like the remote monitoring and being able to arm and disarm from my smartphone or laptop. I can't recommend any service we contract more the Vivint. Five star service and the best in small business security management.

I have the motion sensor, the break glass sensor, the doorbell camera and the inside cameras included in my Vivint service package. I like being able to view the doorbell camera without answering the door. So far, I'm satisfied with the service. Their sales rep was able to answer all the questions I had for him. Their installation team were very nice, prompt and really pleasant. Thus far, it's been a great experience. I've recommended them with a couple of neighbors that also ended up getting the service.

I was offered Vivint's (it was another name then) service from a rep through door to door solicitation in 2010. I opted to commit to a contract for 2 years in good faith for the equipment needed for the monitoring service. March of 2015 I called to have a broken panel fixed in addition to more equipment for another room. I paid $150.00 and agreed to another contract. This would allow them to install more equipment and fix the panel. The panel was inoperable to the point that not only did it not read the detection devices, but it would set off an alarm every 5 minutes waking our infant child. The company did not have a tech available for weeks. I followed the instructions given via phone call to disable the device until services could be rendered.