Vivint Reviews

It has been a nice and pleasant experience with Vivint. Any interaction we had with them were fine. Our service package included the thermostat and doorbell. And the service from them has been great. We recommended them to our family.

When Vivint was in our neighborhood, I had a sales rep come by and tell us about the different styles that they had and wrote down the prices. He asked me which one we would like and we started service from there. The installation guy told us which is which, how to work the touchscreen pad and who to contact if something went wrong. So far, the service has been excellent.

The technician dispatched to my home arrived prior to the scheduled time. He was very courteous, very knowledgeable, and very efficient. I'm truly appreciative that he did not tie up my entire afternoon. Glad to be a Vivint Customer!!!

Initially, there was a mix up with my account with Vivint. I closed out my old account and I called them to give them information on my new account but for about two to three months I kept getting letters saying that I haven't made a payment for those months. However, I haven't gotten a letter in the last couple of months, so I'm assuming it worked itself out.

Vivint has once again provided a top notch Field Service Professional to come out and take care of an equipment issue.

The sales representative and I talked on the front porch for about 15 minutes, and then he came in. I showed him around the house and he basically stayed until the techs were finished doing all their installation – about 12:30 at night. So the entire transaction happened on the same day. The techs were great. They left the house cleaner than they came in. Though I wanted the panel on a wall on the dining room, but they said they couldn’t do that because there was no electrical there. I said, “How about the other wall on the dining room?” And they said, “Um, how about the wall in the living room.” So now it’s in an awkward location, but I have remote control so it’s okay.

The alarm on our front door doesn't work anymore, and we're also supposed to have a camera there. Then, the alarm on the back door alerts you after the thieves come in and close it. We don't have the system that would pull to show you when someone's at the door. Vivint lied, and they never came back. They ordered those things but nobody in the main office ever followed up. Their service is not good. However, the team who came to do the installation were like a family. I cannot say anything bad about them. They were wonderful. But I can't recommend Vivint to anybody. I need them to improve their service or we're going to take it down in another week or two, and bring in another alarm company.

I really like the Vivint security system but I have one big problem. When I first committed to getting the security system, one of the main reasons why I agreed was so that we could have the doorbell camera. But for whatever reason I can’t explain, they could not get the doorbell camera to work on my system. When the system was first put in, the guys did try to get the camera working and then after not being able to have the doorbell camera, I mentioned it to several people but nobody ever really followed up on it, contacted me, or to even say maybe we could try something else or get it in. I had to go and take the system without the doorbell camera and still pay the same price.

I'm not happy with my experience with Vivint. I haven't had it that long and I'm always calling because I keep having problems with the doorbell camera. I had company come over Sunday. They said, "We're ringing the doorbell, but nobody's answering!" so they had to call me on the cellphone. The service people and the sales rep have exceptional service but as for Vivint, I wouldn't recommend it.

The sales guy explained everything to me and I had a great experience. Their installation team was friendly and showed me how to use the product. I like Vivint’s system and I’d recommend them.

There was a gentleman going around the neighborhood, and he sat down and talked to us about Vivint. We upgraded the system from what we originally had and everything has been good. The installation team was very thorough and very clean after installation making sure there wasn't any debris. They were very good, professional, courteous, and even checked to make sure everything was working well. They were fast and efficient. We're very satisfied with the service and highly recommend Vivint.

The sales rep we talked to was very informative and explained everything to us. The installers were all professional, had nametags on, and were able to answer any questions we had. Installation went smoothly. We have recommended Vivint to friends.

Vivint service guy came by and very quickly establish a connection with my computer. Linked the and set them up like if nothing fast, ready, and quick. Thank you.

My Vivint service package includes the doorbell and motion detector for the garage. It's been good. However, I had to have somebody come out the other day to remove the doorbell because I put it in the wrong spot. I couldn't even have a storm door. And that cost me money. The people that installed it said it wouldn't interfere but they didn't know what they were doing because when the guy came out here to remove the doorbell, he found out that the fire alarm wasn't hooked up right and wouldn't work. We've been paying for 10 months and it was neither hooked up or working. The doorbell feature is definitely helpful though as it lets me see who's knocking at my door. I don't know if the price will be up later but I feel a lot from my money out of Vivint. I'm satisfied.

At the beginning, there were a few system issues with the cameras that took us a while to figure out, but I'm really pleased with the system and how it works. Maybe it was just the equipment that was defective so overall, I'm satisfied with Vivint.

The tech, Ted I think, was truly a subject matter expert. He had the problem figured out and fixed in almost no time. He took the time to explain the problem and use of the system. He was not rushing but did not stay longer than he need which was good. He was even bothered by my dogs. Great guy. Vivint would be blessed if all the techs were as good as this guy.

We are very satisfied with Vivint. I wish we had known about it longer than that. When their sales representative first came, they were polite and knew what they were doing. Everything went well. It was the same with their installation team. My husband and I were talking about putting cameras around the house, for a little bit more security. Overall, it's a great experience. I can't say anything but good things about the system.

I have cameras inside and out that were included in my service package, and I'm very satisfied with their service. When my alarm sounds, the guys from Vivint are on it. With the other company that I had for six months, I had never received a call and didn't even know that my alarm wasn't working. However, I'm dissatisfied with their salesman because he promised me $100 if I would switch with Vivint - I never received my $100. He also told me that he was going to give me a month or two or another $100 if I would get my neighbor to sign up with Vivint - which I did, but he didn't. But the installation was good except the one on the window is broken. Overall, I had an excellent experience with them.

I am very impressed with the level of service that was received from Vivint through my online correspondence through Consumer Affairs. They were prompt to address my initial complaint and was able to get all issues resolved. Although I do wish that this service was received from the beginning through my original calls to the customer service line, I appreciate that in the end, Vivint took the time to look into the situation and work towards a resolution. Hopefully going forward, Vivint will be a little more transparent and up front with disclosing any fees associated with service calls.

Started off a little disappointed with the communication between Vivint and I. Once the technician showed up and explained what needed to be done and did all he could with a great attitude. We talked to a representative that also did a good job and got me to a supervisor after doing all she could. The supervisor got on the phone very concerned and helpful with great customer service. So my hats off to these three people who I would love to hire them all to represent my company. So job well done.

Signed up less than 2 weeks ago, still missing equipment at my home. Disconnected 3 different times with customer service and had an installer cancel the appointment on me with no notice. Doorbell camera not operating at all, still no resolution, and was also told I'm on the wrong monthly plan and that I would receive a call back and that was 3 days ago and still waiting. This overall experience has been horrible. Sorry I just didn't go with ADT.

The product is great and service is too, as long as you want to stay with them. I had the service for several years. I called to cancel because I am moving to assisted living. It was very difficult to accomplish. I was transferred to multiple people who kept offering me extensions or discounts. They questioned why I would want to leave my family unprotected, scare tactics? Then I had to submit a letter in writing and wait 30 days. They charged me for another month even though the system was only active for 7 days of that month. Then they wanted to charge me to remove the equipment they put in my walls because I was no longer a customer. The "customer care" representative was not at all helpful. It left a bad feeling about this company.

The sales representative at Vivint was cool and informed me fully on the system, what it was going to entail and the cost required. Also, their installation team came and explained stuff very, very well. The guy that installed the alarm system personally called and made sure that everything was cool. That was awesome. But I was surprised with the cleanliness during and after the installation. The stuff that was left over and all my other parts were strewn about my work bench. Nothing was organized at all. I was annoyed by that, but it wasn't that hard for me to clean up.

Very pleasant young man. Had no problems reinstalling my system. Answered all my questions in a very courteous manner. Felt very comfortable having him in my home. The only problem I encountered was when I was trying to make an appointment to have my system reinstalled. I was put on hold so many times, I truly got frustrated and I'm a very patient person!

We purchased Vivint's doorbell camera, carbon monoxide, fire and window detectors. When their sales representative came that day, in less than an hour they had already installed it. It's been good so far. However, I have noticed a delay when somebody rings the doorbell or sometimes we can't hear it. But other than that, it was an excellent experience. I've recommended them to my sister.

My experience with Vivint has been really easy. They did what they said they're going to do and everything works like it's supposed to. The installation team was great. I'd recommend them anytime, anywhere, to anyone.

The features that came with my Vivint package were the doorbell camera, security, smoke alarm and outdoor camera. It was a little bit expensive though. The representative I dealt with was knowledgeable, but in retrospect, I think it was a very hard sell. The first installation team was not very good. But subsequently, the guys who came out to correct what the first guy didn’t do in the first place were very good.

Representative who moved/re-installed my system is Silvestre **. He is an exceptionally professional and courteous young man. He was patient with my questions, detailed in his responses, and assisted me in placing my items in optimal locations. This is my second appt with him, and he continues to be a wonderful representation of Vivint's customer service values.

We had some problems after we moved to get our system switched over, missed appointment, etc. Chance came to our home and it was a pleasure to have such a great employee help us with our upgrade and he took time to explain all the new features to us. Thank you Chance for restoring my faith in Vivint as a company.

I've been very pleased with the Vivint system all the way around. The installers were very professional and courteous.

Doorbell camera problem. Camera goes in and out of being online.

My experiences with Vivint have been excellent. Their help response to rebooting and giving instructions on how to reset our main panel was quite good. The installation team was good and efficient as well. They didn't take long installing the sensors and setting everything up. We have recommended them to a friend.

The young man came and replaced the alert chip. Was done within an hr.

Vivint is a good product. Their guys were great. I made them probably give me more cameras in the beginning but right now I can't afford it. I wish they'd reduce the prices. But still, I would recommend it to other people.

We bought a service package from Vivint that included everything and it's been horrible. The camera was our whole reason for getting the package and it hasn't worked since I've bought it in May. It's been trouble since day one, and they have horrible customer service. Their technicians have been here a lot but they couldn't make it work. It would work and then it wouldn't. They said it's defective and I need a new one but Vivint doesn't have a replacement.

Vivint makes my life easier and safer! I use their services for my home and business and could not be more pleased. They have THE best pricing and make the install process completely painless. Other companies charge outrageous fees for installation and equipment, Vivint doesn't charge a thing. Their technicians and sales representatives are always friendly, honest and accurate. The technician that installed my system was very courteous and made sure to explain how all of my equipment works. Their system allows me to control security at my home and office from my cell phone. I will never use any other security company!

I had a very pleasant experience with the Vivint representative who knocked on my door. Included in the package I availed from them is a main panel in the kitchen, a doorbell that takes pictures and videos when somebody comes to the front door, motion sensors for the backdoor, and a camera that I can place in the house so I could keep track of things like a pet sitter or a cleaning lady. Their installation team came as promised, put in whatever they needed to, and everything seems to be working the way they told me they would. However, through no fault of Vivint's, I tend to be lazy about using the system.

Excellent experience with Vivint. The only thing I dislike is how easy the glass break detector goes off every time I vacuum.

We purchased the home alarm system because I have grandkids that come home from school and they walk home. It feels safer to see what they're doing inside the home and when they walk home. All of the sales representatives were good. The installation team were awesome.

I'm satisfied with Vivint but there were few little things I'm not too happy with. I lost my doorbell on the back and I called them about it but they never changed it and they said I had to get an electrician to hook it up.

So far, I’m fairly satisfied with Vivint. We had one of their representatives come knock on our door and the installation team came and took care of it all in one day. They went over everything with me. However, I still have some questions about some things I’m concerned about but I’ll just wait until something happens then I’ll call them because everything’s running fine right now. Our service package included the fire, theft, carbon dioxide, and video for the doorbell. We travel a lot and lots of times I forget to close my garage door so it was nice to know that I can check to make sure I’ve closed it whether we’re away or anywhere I want. In fact, I was in China and still able to check my house and that was cool.

We have a door and an inside camera included with our service package from Vivint. The only complaint I have is that the system is not compatible with AT&T U-verse modems, and we’re constantly losing our Wi-Fi signal. They gave me a fix, then I called AT&T and they’re supposed to open some ports on the modem, but they don’t want to do it so we continue to have problems with it. If I’d known it wasn’t compatible, I never would’ve taken it. Other than that, we’re satisfied with it and we’ve already recommended it to friends.

The sales rep was nice and very polite. He answered any question I had and seemed very good at what he was doing. The installer came out and went through everything. He never messed around. He was very nice, got his job done. However, I sometimes hit the wrong button and the system doesn't give me time to clear the code. There's no clear button where I can clear the code and start over before the alarm goes off so I'm sitting there trying to get the device to turn the alarm off while the alarms are screaming in my ear.

I looked for a year before deciding to get the Vivint Security system. This is the only security system that I saw that had a camera in the doorbell. Not only can you see who is at your front door but you can talk to the person who is there. It doesn't matter where you are, you can see the person and talk through your phone. Getting used to the security system has caused me to set it off a couple times, like opening the back door for the dog in the morning and forgetting that the alarm system is on. A real person not a recorded voice comes through your main box to check on you. The Vivint Security System just makes me feel safe, kind of like a cozy pair of slippers.

After nearly 2 years system has been very reliable. Added the doorbell camera recently and very happy with the install/installer. Equipment is quality.

I love the product and the service along with the courteousness of the technical team.

I heard about Vivint because my friends had it. I like it. The installation team were quick and efficient for the most part. I have the doorbell camera and an indoor camera, and both are really convenient. I also like that I can do the automatic lock from my phone. It's really nice.

Currtis ** is the best. Good worker. Someone who I want to have at my house if I have any issue and he know all the question. Come to Vivint Business.

This issue has been resolved to my satisfaction in a very timely manner. I wish it could have been without involving Consumer Affairs.

My Vivint Installer was very helpful when installing my system. He made sure I understood how to use all the features contained in my system and answered all my questions to my satisfaction.

Fix my door lock and explain in depth how to repair it step by step so if it happen again I can repair it. He was great.

We had a very pleasant experience with Vivint. We have the alarm system and the front door camera. We had to have Vivint come out and redo the glass door sensor because it came out, but aside from that, the service has been good. The sales representative was really nice and informative about a lot of things. The tech who came out the initial time and the time when we had to have the repair was really helpful. He gave us a different type of system and recommended a couple of other things on how to use our system a little bit better.

I called Vivint because there were a few recent break ins in my neighborhood, and I was trying to evaluate all the top security companies and get a system installed fairly quickly. Vivint has a very competitive installation package. Though I found out once the tech arrived the terms had not been completely explained by the sales rep. We sent the tech home and I called Vivint back to work it out. Two of their reps and the second tech who came out went above and beyond to rectify the situation and meet our expectations. So far we are very happy with the system they installed, and overall I was very happy with the service we received. They seem like a great company.

We've been satisfied with Vivint's services except we've been rethinking that maybe we don't need to have a home security system, and we're a bit dismayed to find out that we've got to keep it for five years before we can get out of the contract. Other than that, they all did a fine job.

I have the camera and the doorbell, and I like it. It’s nice.

From the sales to installation Vivint employees were a pleasure to deal with. No high-pressure sales tactics, just friendly conversation about their service. Great home interface command center. I am impressed with their service.

We recently purchased Vivint Home Protection and we are very pleased with it. We can see what goes on anytime of night or day with our phones. It is an awesome thing to have. At night we arm our house and we feel very safe. We are connected to the police department and the fire department which is a great thing. We would recommend Vivint to everyone.

We love our Vivint security system. I like it because I can set it from my cellphone. It's one of our favorite things. When I leave to go somewhere, I can get in my car and just pull it up on my phone and set it. And then, when I get home, I can also disarm it on my phone. In addition, the installer who set it up was very quick and knowledgeable. He knew what he was doing and he tried to do it without making a big mess where he had to drill onto the wall to install the panel. Where he placed the sensors and everything else, they were not sticking out where everybody would see them. Compared to other security providers, Vivint seemed to be more technically advanced.

I've been with Vivint since June of last year, and I'm very satisfied with their services. The sales reps were very respectful and professional, while the technicians were pleasant and knowledgeable. They always had to do only one trip, and took care of my problems. I didn't like the fact that I had to wait long to get someone to come and fix my issues, but other than that, the service has been great and I feel very secure.

We purchased Vivint system, they came in and put alarms on the doors, overheads and smoke alarms. Now we've lost contact on our telephone system, so sometimes I have trouble with that. One day we forgot to turn off the garage door. When we came in, they greeted us on our little box telling us that there was an entry and asking who we were. It's doing what it's supposed to do and I appreciate that.

After they set up the system, the sales representative called us periodically to see if everything was going okay or if we're having any problems. There was a lot of follow-ups which we were really pleased with. The installation team were excellent. They were really professional, quick and knowledgeable. They had a few issues setting up the system but they stayed late and made sure that they had it done. Everything was working properly before they left, which was really good. It was a good experience and we're happy.

Excellent customer service. The best.

Great system state-of-the-art a must-have for iPhone users - The system is very easy to use, a total must-have for iPhone users. You can control functions of your house, thermostat, lights, video etc.

Very satisfied with product.

The representatives of Vivint are always very kind and trying to help. I don't have anything bad to say about the customer service at all. Unfortunately, except for the indoor camera, I had many problems. At the end, I had to replace it twice. So, I'm concerned because I feel like the equipment is not that reliable.

I researched all the Home Security systems out on the market. I currently have Comcast for Cable and Internet, so I figured I will try them out because having one bill and the monthly fees associated with the package that included a couple cameras was similar in price each month, roughly $60. Customer service was not that great with informing me of what I was going to get with the Plan. When the technician came out he said they make that mistake often with not informing clients with what they are getting, less than what was explained. Also, the equipment is sub-par. So I cancelled the job!! I had Vivint as my overall number one from original research so they were my next call.

We are so happy with the ease of using the system. We can arm & unarm the alarm with one finger. I'm having a little trouble getting loaded onto my phone, I have been very busy with other things in my life right now. I'm sure when I get time I will get it just fine. So far we just love Vivint. It's just what we have been looking for.

The install was quick, the installer was knowledgeable, and he kept me informed of the new technology that was now available to me with the new system! I feel 1000 times safer now.

Vivint is awesome! The people are all friendly and easy to interact with. The system is simple to use and has a ton of great features. I feel way more secure in my home thanks to Vivint.

Their sales reps were nice and explained the service levels to me. The installation went exactly as planned. Everything was fine. I got the doorbell and a couple keyless entries. It's all done wirelessly.

I already had a security system, but I needed the protection from Vivint's medical alert because I've had a stroke and I live alone. The sales rep was outstanding. The installation team was very kind, respectful, knowledgeable, very helpful, and did what they needed to do. I had issues at my home during the first week that I had the system. A young man was ringing my doorbell and knocking on my windows, and we got a picture of him on the camera. The police came out and looked at it, and found out who it was. The young man came and apologized. I recommended Vivint to my daughter and she now also has it. I was so excited about the company so she signed up too.

While the Vivint security system looks like a great deal with cool features, BEWARE! Customer service is horrendous. They won't come to your home to help you out but they can't seem to answer questions by phone. We begged them to come and then they didn't show up and claimed they had no record of a service call in the system. The key fobs do not work. They don't care. The whole thing is a joke. Going back to ADT where they care if you are actually able to use their system and if you need help they are at your door in a blink of an eye.

We got Vivint's doorbell camera, thermostat and the doors and windows sensors. The initial representative was great but the equipment never worked properly like it should. They were out of stock with the camera and he said someone should call me when it comes in stock. I never got a call and it was almost 30 days. So, I called them and it took almost two weeks to get there with the camera. Had I not called, nobody would've called me about it. I then started getting notifications every two minutes so, they walked me through how to disconnect that and now, I don't get notifications on my phone. What's the point of me having the camera with no notification? I feel I'm paying for a service that is not even there. It was too much of a hassle to call customer service. I'm a disabled person so I can't stay on the phone for 40-50 minutes. It's too exhausting for me. I'm very dissatisfied and it was frustrating.

I've had Vivint for 11 months and I haven't had any issues. Everything is good. I got the doorbell camera, the link to the access panel inside the house with the viewing screen, and indoor camera with sensors for all doors and windows, the glass break sensor, and the Space Monkey digital drive. The features are pretty neat. The fact that I can monitor what's going on and adjust the temperature in the house using my phone from other locations is great.

I'm really satisfied with the solar package I purchased from Vivint. Their sales reps were knowledgeable and explained the service levels to me. Everything went well with the installation, too. The engineer came by once, figured out the layout, and the next time they came back, it was all set up. It's beneficial.

We have Vivint's glass break, motion sensor, and the front door lock and camera, and they've been okay. The only thing I dislike is it's hard to get an appointment to have somebody come out and work on stuff.

I've had a great experience overall. They're awesome! I'm pretty happy with the service and recommend it to friends all the time.

I love it. It is great.

Vivint got nice equipment. It's nice that the lady answers over the wall set rather than the phone ringing. I've only dealt with them one time. My little girl made some noise and it was so loud it set the alarm off for glass breakage. The lady called right away and I explained it. They’re very prompt, courteous and do what they say. Before using them, we had ADT. We had a guy here in Florence that worked through ADT. Their relationship must have went flooey because all of a sudden we got a letter from ADT that said we're not theirs anymore. The whole thing was a real pain in the neck. But the people with Vivint were real good. I'd recommend them.

I have the doorbell camera and the Carbon Monoxide Detector from Vivint and their service was absolutely wonderful. I've set the alarm off a couple of times and it has been good with their reps. Also, their installers were great when they came to set up the system. Overall, it was a pain-free and awesome experience.

The doorbell and indoor cameras are excellent for keeping tabs on house pets, my parents in case of emergencies or just to check on them from afar, and when expecting deliveries or giving the impression that someone is home even when you're not.

I purchased the package with the doorbell camera and thermostat and every door and window has a sensor on it. The service is good and their sales representatives have all been fine. They seemed to be knowledgeable and easy to contact and the installer seemed like he knew what he was doing.

Fast courteous service! Fixed door lock.

We purchased the alarms, monitoring, fire alert and Carbon Monoxide monitoring from Vivint. Their sales representative came the next day after we bought it to make sure everything was good. The installers had to come back and install some equipment they did not have. One other time someone had to come and fix it and the people who have come to fix things have been especially nice. Our experience has been good and easy. However, it took them two weeks to come out when we called them when something was broken.

After moving from one house to another, we took our home security with us (Monitronics). We became dissatisfied due to a problem which continued to happen. The alarm keep going off. They said they would fix it but it was never fixed, so when Vivint came along and said they had a better security control, we said "Well we just renewed our contract with Monitronics." The salesperson said that Vivint would pay for one year of our service, since we just signed up for a three year contract and had two more years to go. So we took him at his word, we paid off the Monitronics contract which turned out to be $847.50. I contacted Joseph the sales manager three times. He said the check was on its way. You know the saying (THE CHECK IS IN THE MAIL). 5 months has gone by and now he will not answer my calls.

A sales representative from Vivint came over and because the installation crew was in the neighborhood at that time, they installed the system within the day. There were a few little kinks in the beginning, but overall, the system works great. We can monitor our house remotely from our phone, iPad or computer. Their telephone customer support is very good, too. They've got two different departments and they've been able to resolve any problems that I've had.

I purchased the alarm system from Vivint which included the doorbell camera, fire alarm and carbon monoxide monitor. Their salesman and installer were good . I gave the installer a hand of where I want to put the stuff but he knew what he was doing. Another thing was we had trouble trying to set up the account. It was about four months before they actually took money out of my account because the lady took down the wrong account numbers. Other than that, it was okay.

Vivint's sales reps and installation team were all very good. I've got their doorbell and window sensors and I'm very satisfied with them.

We had a salesperson from Vivint going around the block and one of my neighbors referred me to him. Unfortunately, that day was a very busy one since it was graduation day. I was in a hurry and needed to leave so I didn't get the proper training on how to use my alarm system. He said he would be back later that day to sit down with me, but he never did. I wish they were be back in town and stop by. Right now, the only thing I'm using is the lock panel. My front door is nice and I just enter the code to go in. I love my system because of the convenience of unlocking and locking my door, but I dislike that I haven't really used it because I don't know how to work the alarm.

I got the doorbell camera from Vivint and their representative explained everything to me and was easy to reach out to. Their installers also did a good job.

My husband likes the camera, doorbell and the apps on the phone from Vivint, so we chose them over another home security provider. The sales representative was really good and very friendly. The installation team came later that night and they were awesome. They cleaned up after themselves and explained everything thoroughly. The rep told us that if we referred somebody and they sign up, we'd get a $50 gift card which we did. Our friends signed up, but we haven't heard from him.

I am very satisfied with my Vivint security system and the installation of the outside security cameras. The employees are courteous and professional and a service call only took three or four days. I love my doorbell camera and the smartphone capability to answer. Also, I love to turn my lights on and off when away from home.

The service package that I got from Vivint consisted of the security system on my doors and windows, an automatic garage door opener, a remote keyless entry for the front door, the video doorbell, and the thermostat. So far, my satisfaction with the service and the interactions that I've had with the sales representative and the installation team has been excellent.

A friend who already had Vivint recommended one of their salesmen come by and see us. There had been some break-ins in the city at that time and so it looked like a good time to get it. The installation team did their job well. I have no complaints. We did set the locks in the hallway but that was a little too far from the doorbell camera so we had Vivint come back and remove the box from the hallway and put it up closer to the front door so the doorbell camera would work. That's been the only problem. I'm satisfied with their services so far. The doorbell rings no matter where I am. It's on my cellphone.

I always get the same friendly, knowledgeable representative/technician. He's very patient and thorough. He won't leave (thankfully) until he knows I understood his instructions.

We really like Vivint. My sons also had it and we actually found out about it through them. My mother is elderly and lived alone so we got it for her and we decided we'd get ours too just because of the neighborhood we live in. Our town is very small, it doesn't have a lot of crime, but we live in a not-a-really-great neighborhood and full of rentals that people are coming in and out of. It's expensive but yet, it gives us the safeguard of knowing that it's okay. We turn it on every night when we go to bed and having the sign in our yard is enough for our community to not have people break into our house.

We added the camera for the doorbell in our Vivint package as well as two cameras. Their sales representative was very good and professional. The installers came on time and everything was done fine. We used to have the thermostat but it is not compatible with our AC system because we have it under warranty so we had to put the old panel back. Right now, we only have the alarm, cameras and the doorbell camera. We're very satisfied.

I'm satisfied with Vivint's services. I've had good interactions with the lady who sold the system to us and the guy who installed it.

The sales rep from Vivint was really nice. Everything has been good with the system and the people that put it in. We absolutely love it.

I read negative comments regarding Vivint's service and components. We received excellent service and the components exceeded expectations with ease of use and appearance. We are very happy with Vivint.

When I signed up for Vivint I did not realize I was signing up for five years until after I had signed the paper and now I'm stuck. I should've been told that before I signed the paper. The guy was a hell of a salesman because he walked in here and I signed that paper, and it's something I never do.

The features included in our service package from Vivint work well and I'm happy with the service.

The products are amazing. It does have some hiccups but they're fixable. The only problem is that it takes forever to get a technician out here to help you. You can't leave customers waiting for more than a month to get a problem fixed. I never got a discount or anything for the wait, my house was unarmed for a month.

We like the services from Vivint, and that we can go outside and our door locks automatically. But I don't like paying $35 for something that's supposed to be put in properly. Other than that, we don't mind it. In fact, I have recommended Vivint to a friend.

Have used three different systems since living here and I am more satisfied with VIVINT than any of the other systems. The price of monthly service is very reasonable and except having to replace a battery or two have had no other problems. When I have accidentally failed to turn off the alarm just to run outside quickly they called. Has been very nice and understanding.

My neighbor used Vivint. I was having problems and so I was wanting to get an alarm, so I asked him about his experience and got his information. The Vivint sales reps were all good. The only negative was at the beginning, they led me to believe that I was going to get more of the package than what I actually got. Installation was good. When the man found out that they promised me that they were going to give me a bigger package than what they will give, and because I was really scared from some of the stuff that had happened, he hooked up a whole more of my windows than he had to.

My service package from Vivint included the doorbell and in-house cameras and their normal door sensors. I’ve had a good experience with their sales representative. I like that he knew the job and what he was talking about. The installer was really good and seemed passionate about his job. He was trying to sell equipment and sold me the doorbell camera. Vivint's services has been really good.

Very nice technology and updated equipment.

The Vivint sales rep I spoke with was accommodating. I told him any conversation he had with me would probably be better suited if it was with me and my wife who would make the decision together and he came back at a time when he could sit down and talk to both of us about the system because we had been debating on wanting an alarm system. I remember being leery about anything from a door-to-door salesman but the rep was very professional, and gained our trust. The tech that came in was very good. We had a lot of weird problems as I’m kind of techie and I had all kinds of crazy technology stuff going in there that interfered with the installation. He was super helpful and helped me work with other problems. We really like our system and I would definitely recommend Vivint.

I had quite a bit of problem with the installation team but everything got fixed and so far I like the service. My only problem is the app and being able to delete videos. You can only delete one at a time. It’s kind of stupid how it works. I pull up the video feed and hit “List all the saved videos” and then delete it. And then I got to end my session and then go back in to delete another one. If you delete more than one, it gives you an error message. I should be able to delete all that I want and then get out of the video portion of it.

I am completely unsatisfied with Vivint. The system works fine. The guy that came in and installed the system was awesome and helpful. He used to follow up with us every once in a while to see how we were doing. What's horrible with Vivint is their website, phone app and customer service. The phone app, sometimes, will give false alerts. For instance, it will tell that the garage or front door is open/unlocked but when I checked, it's completely closed/locked. It's very not trusted. I always have to double check everything.

We have a very positive and overall a pretty good experience with Vivint. The house we bought had a pre-existing system and Vivint was able to come and tie-in. When I talked to the installer about the need for glass breaks, the way he pitched the product made sense. So we had that included in the service package we purchased, along with the door sensors, motion sensors, their security panel, and a couple of cameras because we have small kids.

Louis is a catch for your company. He deserves a look when it comes to supervisor positions. His knowledge and work ethic is bar none.

We like the platform of Vivint. We have teenage girls that can be home alone because both of us work and thought it was a good time to get a security system so when they come home they can arm it and we'd feel a lot safer between the time they get home and the time we get home from work. We got the doorbell camera. Also, we have the interior camera that looks at the front door inside. Rep was great. She explained and showed us everything. We didn't have any complaints other than they sold us the doorbell camera and they turned out to be out of those and we didn't get them for a couple of months. I contacted them and complained about that and they credited us a little bit off of the price to make up for it. They made it right and it was all good.

The technician came close to the end of the window period but performed task quickly and properly.

I was looking for a good, reputable but affordable home security company and I found it with Vivint. The 800 experience was great and the installation even better. Our tech took time to review our needs and made suggestions based on them rather than increasing sales. He also was especially patient explaining everything to my not so computer literate husband.

A friend of mine recommended Vivint because he was happy with the service. Now I have Vivint in my home, too, and I’m very happy with them as well. A couple of times, I forgot to return my alarm, and they were very quick and helpful. The young guy who came to install the system explained everything. He was very good too. The price that I pay for my security system is very fair. I never had any problems for the last seven months I’ve been using it. The cameras and the applications on my iPhone work very well, and I’ve no issues at all with the company. I recommended them to my friends and they already got the system too.

I am pretty happy with Vivint so far. I don't have any complaints with it right now. I had a previous home security provider but it was hooked into our landline. You have to worry about your landline. So I like Vivint being wireless. And I like that I have a camera where I can see who’s at the door and I also the idea of the lock on the front door that I got with it. The installation team went through it pretty good. I have no problems with it.

The first couple of months that I had Vivint, I recommended it to three friends and they all bought it. But now I'm dissatisfied with it and my experience has been painful. It was the basic security system that I purchased first. Then I purchased a doorbell camera, an indoor camera, and some glass break sensors. I had existing thermostats and I also added a deadbolt. The first month, I was able to use my deadbolt from my app at my panel. After that, it stopped working so I had a technician to come out. They called and said they were coming out. The day came but nobody showed up. Nobody called, too.

Vivint has the best alarm service. Their team is always good. My house is safe and their guys are quick. That’s all that matters. I’m really happy with Vivint and I’d recommend them.

Representative knew his business and completed task successfully.

My brother worked with Vivint, which is now my home security provider. Their sales rep was awesome, down-to-earth, and professional. The guy who did the installation was very nice and knowledgeable. I got the door lock which made everything easy just knowing that my house is locked or unlocked. And then sometimes, when we leave the garage door open, or when we wonder if it’s been left open, we are able to close it from our phone. Finally, the doorbell’s cool because you can see who’s at the front door. I absolutely love Vivint. Their customer service has been great, and everything’s been fine. I’d recommend them.

At first we weren't really interested and we were still in contract with our current provider. But someone we know purchased the unit and they liked it and bragged about it. So, we decided to switch to Vivint. We got the doorbell camera, an inside camera, the glass break detector and the skyview panel. We also have some window and door sensors, the garage door opener, and the keypad lock. So far, it's been really good. We had some bumps in the road in the beginning, getting the billing situated. But the last representative that I spoke with, who was a supervisor, did a really great job in helping us get everything resolved. The technician that came out to redo our keypad door lock was great as well.

We like Vivint but we had problems with our panel freezing up all the time. We had a repairman out today because the panel froze up. He unfroze the panel but it probably won't last because it's not talking, so he's going to have to come back. Also, when we had Vivint installed a year ago, they didn't do it right because they didn't hook up our furnace and heat pump. So we had to have somebody come back out, and they were able to resolve that issue. Overall, our experience with Vivint would be great if it works all the time.

Thank you! Very professional service, all around, from your company. I love my new system!

I have a deadlock vault, the garage door opener, the lights, my heating and cooling temperature control, the doorbell camera and the inside camera from Vivint. The service has been phenomenal and their sales representative was superb. They are outstanding. Also, their installation team was awesome. I'm so glad to have them in my life. They're wonderful. Overall, it was an outstanding experience.

Our representative and installation technicians were wonderful! They were quick, friendly, and knowledgeable. They were able to answer all our questions and didn't pressure us into anything. They are very affordable and easy to use with great quality.

I had just moved into the house and I live alone so I decided I'd rather have a security system for my own peace of mind which is valuable. When I go to bed at night and I set my alarm, I know that I'm safe and secure in my own home and that is priceless to me. I really like the doorbell camera, and I like that there's an app that I can use on my iPhone so I can control things remotely.

Vivint service rep was on time, polite, helpful, respectful and went the extra mile to ensure that we're happy.

The technician was very professional and courteous. He took time to explain the new features and helped with setting up the app on my phone!

Vivint came to our door and we purchased the service package that includes the window breakage, fire alarm, space monkey, and the doorbell that records. They came in and set it up the same day. So far, their service is really good. I've had a couple of small issues but they've taken care of both of them over the phone. I just had to reprogram a couple of things. It's a good system and we feel more secure.

My installation rep from Vivint was very knowledgeable and professional. He did a tremendous job installing and setting up our home security system.

A Vivint rep gave us a brief form and we saw the flaws with our current provider at that time, which was ADT. It was a win-win deal at that point, so we decided to switch to Vivint. The service has been amazing, and whenever we have an issue, Vivint always have the service tech come out and take care of us. When the screen froze one time, I talked to the service technician on the phone and he ended up rebooting it. I also called them when the video was not working for the exterior. They didn't have anyone available immediately, but they sent a tech out as soon as they could. It was not a problem for me because I have work and had to schedule the visit so I could accommodate them. So far, Vivint has been great and I've already recommended them to a bunch of friends.

We had a young man named Jesse install our system. He was professional and courteous. Vivint has great pricing, product and customer service.

I'm happy with Vivint, their service has been good. The video camera is kinda cool. Every so often, though, I have issues with the panel. I can't always see the videos. I have to re-establish connection from my panel to the Wi-Fi network and I unfortunately had to do that quite a few times, which is a little annoying. Also, when I first got it, there was an issue with the Wi-Fi router. It was AT&T U-verse and it would knock it off and it wouldn't work, so they had to come and install a separate router. The guy that sold it to me was knowledgeable and the crew that installed it was pretty good. He explained it fine to me. But when a crew was sent out for the other router, he didn't know too much of what he was talking about. I knew a little more about it because network security is what I do for a living, but it wasn't a big deal. I recommended it to my brother-in-law and he ended up getting it.

Jeff WAS AWESOME, very friendly & great with his work.

We had ADT prior to Vivint. They did not offer wireless. It's scary I had to keep my home phone when we were trying to cut bills so everything about Vivint just seemed to be right at that time. I got a package where I chose 2 features and got the doorbell cam and the thermostat. The sales representative was amazing and very knowledgeable. He came back after hours and stayed for a couple of hours trying to ensure my husband was comfortable with the new system and answered any questions. He came out several times after that. If I had any questions, he helped me get everything set up and we tested all the alarms and it was absolutely amazing.

I have the whole home protection from Vivint and I'm mostly satisfied with their services, although I'm having some issues with the cameras and the recording. I do know that the fire protection works because we had some overspillage in the oven which caused smoke and set the alarm off. Then Vivint called me and I told them everything's fine. I'm happy with Vivint, but cost-wise, the two-year contract could be adjusted a little bit. Also, a 48-hour window is short for me to know whether I'm satisfied with the system and if it is something I need.

Tye came to our home and introduced himself and went to work immediately. He was very professional and explained everything so I could understand. He went above and beyond. I say that bc he fixed a couple things that weren't on his work order.

We have always had a positive experience any time we have had to call out a service tech. It has been for the same problem but they have worked diligently until they solved the problem with the area where we wanted the alarm placed. They are also super quick answering the alarms, our son often forgot to put in the code when it was first installed and our daughter kept forgetting the code and would set the alarm off. I have also set the smoke alarm off twice trying out a stovetop smoker. We have had our system for just over 3 years and don't plan on going anywhere.

I have the front door lock and doorbell camera system in our home. So far the service of Vivint is good and I really like it. I would recommend it to others. However, I've been having some of the recurring issues with my doorbell camera so I spoke to their representatives. They've been very helpful especially in walking me step-by-step to resolve the issue. Customer service has been great.

The Vivint system is good. I can lock and unlock my doors from anywhere that I haven't from the cell phone. We're satisfied with their services. I like them so well, I told the neighbors about it and they sold about five more systems through me. If I was introduced to them and knew their capabilities, I got signed up on my own. I'm a 53-year-old and I'm not in the best of health. I'm not in the poorest of health neither and I have the guard I wear around my neck to help if I've fallen and I've had to use it through Vivint and the guys called right out to me.

We have the control panel and glass and back monitoring from Vivint. The installer who came to our house was good! No issues. He explained everything to us, how things worked, and walked us through it. He gave us his number in case we had any problems. He's very helpful. They were able to provide what they said they would and they've been really great.

I was getting ready to call a couple of alarm companies to come out and the day that I was going to do this, a Vivint rep knocked on my door and wanted to show me what they had and I signed the papers that day. I'm very happy with it. I got the thermostat and alarm that you can program with the phone, as well as the glass breaks and monitors on the doors. They told me if this house is too cold the thermostat monitor could be used so the pipes don't freeze.

When I called for service, the customer service rep was talking nonsense. Their product had an issue and they needed a tech to come out and fix the faulty product. They wanted to charge me for a service call. I have not had their service for more than 3 months and have had issues with it. Very poor customer service.

Love how Vivint keep my house safe and great services. Technology is easy to use and convenient.

We love Vivint. We were having a lot of break-ins in the neighborhood and my husband works offshore. I wanted to feel protected and I like being able to peek who's out in our home when I'm not there so I added the doorbell camera and a camera in the house. I like that the sales representative was really nice and helpful, and not pushy. The installers were great and fast. It was late in the evening when they came but they were quick and showed us how the system worked. The experience has been great so far.

Vivint took money out of my account that they're not supposed to. I called them this morning and had them come out to fix one of my sensors. I always had to bypass on the panel in order to set my alarm and there was a sensor that they screwed up when they first hooked it up. When they came to fix it, they charged me but they didn't tell me I'm going to be charged for that. When I looked at my bill and accounting, they already pulled out $117 plus my monthly payment on top of that so I was really upset.

I felt pressured by a Vivint sales guy to get their services. I told him I had to deal with my landlord and he told me they'll remove everything when I move out. The sales guy even called his office and I had to answer some questions during that. They even told me to lie and say that my landlord is okay with putting up Vivint. They're very predatory in their sales process. The installation team was fine and they did their job. But the last time I called Vivint for service, it took them almost a month to get somebody out here. And I'm gonna have to call them again soon to get everything removed from the house and I don't know whether they're really gonna do it or not.

I love Vivint, I wouldn't go without their alarm system. One time, representatives have to replace a broken camera and they did a good job. They were really courteous and provided good customer service. It's been an outstanding experience with this company.

I was impressed with Vivint. I liked the fact that with its additional features I can control my temperature from my phone, and that with the doorbell camera, I could see people. I don't have a peephole so it was good to be able to see who's at the door before I open it. Moreover, the representative that came to my door was awesome. I really liked him. He's very knowledgeable, and explained the services and products thoroughly. Everybody in the installation team was great, too. They definitely answered all our questions and cleaned up after themselves. I would recommend it to my friends.

We got Vivint's basic alarm package. I haven't had problems with their team--professional customer service. I find their overall service good so far.

We have Vivint for a couple of years now. The two main things that we liked are the cameras and the app. We can work the system from our phones. Everything was good and thoroughly explained.

We got Vivint's package for all the windows and doors, plus the key-less entry. They were quick in installing the system and the guy came back the next day to make sure everything was good. Their service has been great so far, I like it a lot better than ADT.

It was Mother's Day and Vivint was in the neighborhood. I liked the features that they had in the system and I said, "Put it in." We added two cameras because I needed something to see my front yard, who's answering and ringing the doorbell so it's an added security. The installers were very quick, knowledgeable, friendly, and have good customer service. Vivint did a good job.

I had a fine experience with Vivint.

I called on evening and ordered my system and they came out the very next day at the desired time to install. The installer worked quietly and efficiently and was done in a short period. He explained everything perfectly and we were up and going that day with the best system I have ever had. This system is far easier to use then the ADT system I have at my work and does a lot more with the cameras. I could not be happier.

My husband passed away about a year ago, and my son said it’s very important that I have an alarm system. He said he likes Vivint, and that he’s very happy with the company and their service. So he suggested that I look into it, and he called them in. They came over, we talked about it, and I got the package which includes the outdoor camera and the front and back door locks. I have the keyboard on my wall in the den, and the best part is that I can see through the doorbell camera if there’s anyone at the front door. The installation crew did an amazing job and were very professional. They represented the company in a very good way. I’m very pleased with Vivint.

I got the camera on the doorbell from Vivint and it's good. The sales representative and installation teams were well-mannered. Overall, they give great service and I would recommend them to a friend.

Our service package from Vivint includes the alarm, cameras, sensors and glass break detector. The technology of the alarm system is very good. The sales representatives at Vivint explained the service levels to us, and the installation team showed us how to use the product. We're very satisfied with their service. Right now, our system is not working correctly because we had hardwood floors put in and we had to disconnect everything, so we need to call technical support and have them come out to help us with that.

So far, I'm happy with the service of Vivint. I got a fire alarm and the installer did a good job installing it. I would recommend it.

I got an inside camera and a doorbell camera from Vivint and a gentleman came and hooked it up. He cleaned up after himself and explained how to use the service to me. Although I am satisfied with Vivint, I will give ADT all the A's. I have had some problems with my system now and I never had a problem with ADT which I had before.

We made the switch from ADT to Vivint, we had no issues with ADT, honestly Vivint just had more to offer in terms of securing our home. We are in the South Orange County area, and a young man named Chandler was sent out to do our installation. We were blown away at how amazing he was at his job! He was at our home from 2 pm-8:30 pm, and didn't leave until we were certain we knew the system. Unfortunately this kind of customer service just does not exist anymore! I would highly recommend this company, they have certainly done an amazing job educating their service people!

We had a different security provider before but we like Vivint better. Our system now includes a thermostat which we can control using our phones and a doorbell camera which we need so we could monitor because there were a lot of break-ins where I live. The installers have been knowledgeable and showed us how to use the product. We are happy with our security system.

I’m enjoying Vivint Home Security. It’s a good system and it's working for us. I got a full system. I had motion detectors, etc. and I added a doorbell camera, a thermostat, and a door lock. I was very pleased with both the salesperson who was the first contact person who represented the company and showed me the product. The installation team was also very good. They took their time and showed me everything. They let me know what they were installing and why, and how it did and didn’t work.

I contacted Vivint over a week ago to have services installed at my home after being referred by my mom. Though she only had the services for about two month, she also had issues setting up her account which she was told she would be accommodated. She like the system now that it was finally installed. After hearing about the company "resolving" the issue and hearing such great things about the system functions I was interested in changing my current service to Vivint. So, I contacted the company for a quote and possible installation of services. After I spoke with the sales representative and was told about the equipment I would receive and the benefits that comes with it I decided to move forward.

Vivint had something better than my previous provider so we decided to sign up with them. I purchased additional features like the thermostat. I do some traveling and I can check and see from Jamaica what my temperature is here. And if there's an issue, I could call someone. During the installation, their team knew what they were doing. They were very helpful and showed me how to use it. They cleaned up after themselves very nicely. I talked to them in the afternoon and by the time we went to bed it was all done and installed.

I got the door, window sensors, a camera, the automatic door lock, lock system and the remote control of the system by cell phone from Vivint. There were two who went for the installation. The first one I wasn’t really impressed with. They made more excuses than they did actually putting the system in. The first one was a young man who told me that I would have to go with the separate battery pack system for the doorbell camera because the wiring in my house wouldn’t support the doorbell. But when another person came through to look at it, he hooked it up with the existing wiring with no problem. So the initial installer was apparently not too knowledgeable about the system that he was trying to install.

We like Vivint’s security system. However, I wish we had more cameras. Also, the billing has been a real struggle from the very beginning. They kept on not taking the money out of our account and then turn the service off because they hadn’t done so. Then they would take two or three months out at a time, which completely messed up my account, and that has been a real issue. We were ready to walk away because of that. But we absolutely love the young man that sold us the system. He was great. He would come out and make sure that everything was working properly. When we had a couple of glitches, he made sure it was taken care of immediately, and that was wonderful. I think we finally got the billing problem straightened out.