Vivint Reviews

I love Vivint, it's wonderful. I got the front door, doorbell with camera and sensors for two entries in the home. The sales representative was very wonderful, helped us get a good deal, and got everything perfectly done.

A representative from Vivint came out and met with us, and she recommended the things that she felt was best and showed us different options that worked for us. She was awesome and really good at what she was doing even though she was brand new to the company. Any questions that she didn't know, she would get an answer right back to us. She was very supportive. We've referred her to a lot of our friends because of that. We purchased a service package and we currently have outside cameras, a thermostat, the doorbell camera, the glass break and the smoke detectors. The installation team came out and they were positive and picked up after themselves. They were very respectful of my space and our home.

The doorbell, the camera that goes to the driveway, and the panel were the features included in the service package we got from Vivint. The sales representative was very high pressure and I didn't like that and it was very quick. It's fortunate that I was familiar with the company before the rep came to the door, so he was lucky in that aspect. The installation guy who came to our home was quick.

We were among the first group of Solar customers a few years ago. The service was excellent and we have been happy with the product. Recently we purchased the ALARM system. The service was again excellent. The Representatives have been courteous and provide high quality customer care.

I'm really satisfied with Vivint. The installer was very professional, prompt and did it in a reasonable time but he came back a week later for one issue. When I had a problem with one of the cameras, they have been friendly.

Service was as scheduled. Field rep was professional and knowledgeable as well as polite and neat in appearance. He stayed until he was sure all was operational. He asked if there was anything else he could help me with and demonstrated how the new install would function.

Very happy so far. Installer did a great job and was very fast.

I love my new system. I am not at all good with electronics. Was afraid I wouldn't be able to figure it out. Wow. Simple... simple... simple. Love being able to see who's at the door. Love my keypad. Would highly recommend this system.

In the service package I purchased from Vivint, I have everything: indoor camera, doorbell camera, smoke detector, carbon detector, garage door opener, and all the window units. My neighborhood has always been safe and I've never had a problem, but since I travel so much now due to business, I got Vivint's home security service. It's always great to be able to keep an eye on things at home. I love the way I'm able to answer the door, especially around this time during Christmas when I have a lot of packages being delivered. I can see when the deliveries are made. It's awesome and I am 110% satisfied with it.

He was very informant, courteous, and patient with us. I love Vivint. Every time I have called for assistance they are very helpful. I am 73 years old and things don't always come quick! Thank God for people like you, Vivint. Merry Christmas!

We purchased a service package from Vivint which includes our doors, windows and doorbell camera. The sales rep did a good job. However we continued to have problems and we’ve called a few times. First of all, we didn’t get our camera for 10 months. Then we called our installers, our sales guy, and he kept saying they were on back order. Also, when we’d call him, he wasn’t available so we’d call customer service. He said, “Call me first. I’m the one that handles it.”

It has been great with Vivint. I enjoyed the response of the particular gentleman that showed me the system.

Had a service tech respond to a window sensor problem. He did an outstanding job and was very professional.

I had Vivint install alarm on the doors and a doorbell camera. I'm happy with it so far. The sales rep and installers were good.

My installer was very helpful and very knowledgeable. I appreciate him giving me an alternative to making my system super easy for my husband. He is a keeper!!

I have had Vivint for over a years now... Installed in my house are 2 cameras, 2 motion sensors, 3 window sensors as part of my security system. I have had to have my box replaced 2 times. And door sensors have went out. My cameras never stay online more than 2 weeks nor does it record like it is supposed to. I have had my house robbed during construction so alarm wasn't set during this time. I hid over 2 thousand dollars in view of my cameras that came up missing, I check my cameras and nothing. They were offline and did not record a thing. Police report and a call to Vivint got me nowhere.

With Vivint, I feel safer. It's nice to know that when I'm gone I can lock the house and not have to worry about it. The people that work there are awesome and very friendly. They’ve helped me a lot. I walked out the door one time and the house was secured. I was outside and heard the alarm going off. Went back and the little lady was on and she asked me who I was. That's nice to know because if I didn't do the security code then she would know that I was not supposed to be in my house. I love Vivint.

On the phone, Vivint specialists were excellent, professional, and helpful. In person, they were professional, friendly, and knowledgeable. I am pleased with my system, and I would recommend this to anyone :-)

I was with Vivint for 3 years and 3 months before we needed to move. I decided to cancel the account as I didn't have a new home to transfer service to. I contacted Vivint in August to notify and they informed me my contract was through November and I would have to pay it out. I asked for a payoff and notified them to stop all monitoring as it would be illegal since the new owners of the home had not given them authority to monitor the home. I then paid the amount they gave me. A few months later I was again contacted and told I owed an additional $120 for past due amounts. We talked about the previous payoff amount and was told that wasn't binding and I hadn't given written notice of cancellation. I sent in my written cancellation.

Cancelled service and was advised I had a 60 month contract and not a 24 month contract as advised. When asked for a copy of the contract, all they could provide me was the page indicating the 60 months, not my signature. Also, none of the equipment is free. You are paying for it along with your contract and they advertise $1500 of free equipment. Not exactly true and honest in my opinion. Please read everything you are signing because I do believe they substitute the page where it says 60 months instead of 24 months. Initial all pages to ensure they do not swap pages of the contract. Very sneaky if you ask me.

I am happy with Vivint. I purchased the security system plus the video camera for the doorbell. The installation team was very good. They're a little high on the price, but the service is very good.

Service very professional. State of the art equipment. Excellent monthly service fees. Can add-in new features later (more upgrades). Surpasses by far our services with ADT.

It's a pleasure to provide this information, especially to those looking for a "top-notch" quality security system! The variety of features available to cover one's needs are exceptional. And the quality of these features are exceptional as well. To be able to control my system, and others access into my home, from halfway around the world is incredible! And I must say the field representation Vivint has is impeccable, as in courteous, knowledgeable, super kind, and sharp at what he does. Shoot, I can't wait for my contract to end just so I can extend it!!! Vivint... Super Quality, Super Service, Super Happy Customer!

I love Vivint. They are very courteous and accommodating. The installer was very informative when he put the system in. When I told him what I needed, I got exactly what I want and he didn't make me spend more money than what I needed to have spent. The only thing I have a problem with is I don't have enough cameras.

I'd recommend Vivint to a friend. I like it. The service I've gotten so far is excellent. I got the service package with the automatic door and the doorbell (which came later because they forgot to tell me about it). It also includes the glass breaker thing but I don't know what batteries to put in or how to change it.

Vivint's services are good so far. I had everything I could get included in my package. However, there was a part that I didn't like. The people on the phone that sell the stuff tell one thing, but when they come to install it's completely different.

We cancelled our old accounts on August 2015 and we have a confirmation to prove it, but they still keep on charging our account. Please don't sign up. The technology is great but they have the worst customer service.

I snowbird so I wanted my home to be secure to the best of my ability, so I got an inside and outside camera, a doorbell camera, some smoke detectors and also some glass breaks. Then I got some door and window alarms. I'm real pleased with it, but I had problems with the window and door locks falling off. This triggers the alarm and would make the police come over. This happened three or four times, so the police say that if this would keep happening, they might have to bill me. I called Vivint support, but he said there's not much they can do about it. He told me to put silicone, which I don't think is part of my responsibility but I still did anyway. Vivint should come out and fix it. Overall, I really like it.

In August I had cancelled my service with Vivint because I found a less expensive option. I have been unemployed for about 6 months now and money has been tight. In looking over things I discovered that I had been billed since August. In reading the fine print, it is completely my fault that it wasn't cancelled. I never sent a written notice to them. In calling customer service today to cancel, I inquired if I could be credited the months that I did not use them. While I know they are under no obligation to do so, I would think that after looking at the circumstances, they would decide that that was the fair thing to do.

I've been pretty satisfied with Vivint Sky. The sales representative has been good. I had a situation with my upload but they brought in a guy from out of town and he addressed the problem.

I would like to compliment my sales representative and installer. Their dedication to us as new customers were demonstrated by the efforts and endless time spent making sure my service request was fulfilled. Both employees demonstrated a high level of professionalism, kindness, patience and knowledge of the alarm system. They exceeded my expectations. I am proud to be a first time customer of Vivint and look forward to many years with your company.

Overall my experience with Vivint has been good. They are responsive.

We have Vivint in our home for security and at the office for monitoring the front desk area. The back door kept going off and it took us a few times but they were always helpful in getting that fixed.

We found the crew that installed the system most respectful, helpful and efficient. We would certainly recommend their services.

The service package I purchased from Vivint included home automation like cameras, door locks, doorbell camera, and also for security, I have motion sensor and glass breaks. I needed these features for protection and safety. It's to be more connected to my house and my kids and knowing what’s going on in the house when I’m away. The sales and installation teams were great. They were very professional, quick and easy to work with, and took care of everything I asked them to. The services so far is phenomenal. I’d recommend them.

Refreshing to have a sales rep that is happy to go through everything with me, even with an unsettled baby in my arms. He was not pushy which is what usually puts me off anything, even if I really wanted whatever it was they were selling. The installation man was fantastic. After deciding where everything would go, and installing it, he showed us how to use the system and install the app onto my phone. Was so pleased as it is nowadays very rare to have great attitudes from companies' employees like this. Enjoying the peace of mind that comes with having the system installed, especially during this time of year with a newborn. Great company as far as I am concerned.

The installation guy from Vivint came when he was supposed to. I showed him where I wanted things and he took care of the rest of it. I'm very satisfied with everything. When I call, I got a customer support line no matter what time it is. I've done it in one evening. They answered right away, and they got me all straightened out. This happened several times and I'm happy with their customer service as well as their installation. I've already recommended them to friends but, unfortunately, they don't have the system in their neighborhood yet. And I'm still waiting on the wireless internet. Vivint haven't brought in it yet.

I had two burglaries in one week and so I got my home secured. I can check my home's status with my phone when away and I feel so much better. I am able to leave my home knowing it is secure and there is a camera that will catch them if they are foolish enough to come back.

So just got installed today. If the service is half as good as the installation/installer was, I'm going to love it.

We've been with Vivint for almost seven years and we love it. If we didn't, we wouldn't be with them. I'll recommend them to other people.

Sales rep came around and seen we had a different alarm company so he told me I could get more options if I went with Vivint. So we found out the doorbell wasn't working and he said "No people. We have a tech that can fix that." So I signed up and when the tech came around to install everything he couldn't install the smoke detector that was promised because he didn't have the license to do so. And then he couldn't install the doorbell camera because no power to doorbell which required an electrician that required us to get. So after all of this was done it took them a month to schedule someone to come back out. The tech installed the doorbell camera. It worked for a couple hours and then quit working the very next day.

Their system hasn’t worked right since they put it in April, I’ve waited for them to come out and repair it over three months. They sent somebody and told me, “Oh wow, that’s broken. We got to send somebody out and it’s past your warranty so now it’s going to cost you.” They’ve taken notes, fixed it over the phone and then they'd tell me they can’t do it.

I'm pretty happy with the services from Vivint so far. The installation guy was good, very helpful and knowledgeable about everything. I had to call another guy to check out some things as I was having issues with the alarm and he was also very knowledgeable and helpful. Everybody that I've had contact with from Vivint was nice. I'd recommend them.

I've been with Vivint for over 10 years now and so far, so good. They're very professional, kind, generous and upfront and have a pretty quick response time when there is an incident. With my first package at a different home, I decided to have the basic alarm system with the window breaks and some of the windows were also alarmed. I had an upgrade last month where the door lock camera was upgraded to the new panel. But when I have wanted to get a couple of outdoor cameras, they don't have any more which concerns me and that they're doing their own and it's going to cost me almost $350 to $400 for the cameras. If I have known ahead of time, I probably would have thought differently. But that's the only negative that I have to say about them. I didn't bring that to customer service yet because I'm trying to see if there's another way for me to work it. Otherwise, I'm very happy with them and I love their service.

We're really not happy with our experience with Vivint, but we haven't got our system set up quite yet. We've got the home security system that includes the doorbell camera and the thermostat. Every time, their service has been pretty good except for the doorbell camera which we can't get anybody to fix. The installer was doing a fine job and he worked for a few days, but then he quit. So right now, we just want it installed.

I'm not too satisfied with Vivint's services so far. I have a doorbell camera and thermostat and the camera has so many glitches. Last time I called up, I had to get the manager because my pendant keeps running out of batteries when it’s supposed to last for five years; this was about the third, going on fourth time. I called up and I had paid the extra $10 a month for them to come out to put batteries in, replace things, or whatever I need. But when I called up, the lady says, “Oh no. You called up and canceled that, and the $10 extra a month you’re paying for is your doorbell.” I said, “No. Doorbell is one-time only fee, which I paid. Look, you don’t know what you’re talking about. Let me talk to a manager.” I talked to the manager and sure enough, she told me they were wrong. A lot of people down there are very rude and I’m not crazy about them, and they’re not really educated. I've only had one real nice person a long time ago.

I have the doorbell package and I like it because I know everybody that comes to the door. When I changed my windows, Vivint came and they changed the things on them. The only problem is the delayed appointment sometimes but other than that, everybody is very nice trying to work with me. The installation team was always efficient and quick. They don't waste time which is good because I have a baby. Overall, I'm very happy making sure that I and my baby are always well-monitored. I would always recommend Vivint.

The security package that I got from Vivint includes outside door camera and the lock system. I wanted these features because sometimes I'm not at home and I want to see who goes to my house or make sure that my kids are inside. The services so far have been excellent. I had good experiences with sales reps at Vivint when I called them and the installation guy was great and answered all my questions. I will recommend them.

We knew about Vivint from a friend. We got the outside camera and it's not working right but this David that has been working with it is trying his best, and he has been excellent at trying to help.

Corey is definitely my first choice for in-home tech support. He is pleasant, professional and expedient. Had to update the panel and re-program the system. Great job!!

Everything is great with Vivint and I'd recommend them.

The lady who sold me my house had Vivint and she liked it, and several of my neighbors were on it too. I purchased the Sky cam because my front door is like a hallway, it's not that deep but it's dark in there. When I'm away, I want to know who's coming in my door. The inside camera can't snap pictures, but my doorbell does. Everybody from Vivint has been nice and friendly. They came in, did the job, and left. However, it took them a long time to get everything in. They didn't put it all in at one time.

I’ve had a pleasant experience with Vivint’s sales rep, and my interactions with their installation team were good too. I’ve been pleased with the company.

I had an excellent experience with Vivint. Everything has been fine and I would recommend them.

When calling into your call center, getting quotes, deciding on what features I would want and need in my home, I was extremely disappointed and frustrated with that area of Vivint. I was VERY skeptical of if Vivint would work for me. Reluctantly, I signed up thinking that in 10 days I would be calling to cancel my agreement. However, when "John" showed up at my door, walked through my home with me, explained what would work best for me, my family and my house, I was excited about what was to come. After John, replaced my old system with Vivint and was giving me the run through, I was happy with what Vivint was able to provide.

Our initial package with Vivint had the motion sensors, doors, camera and a doorbell camera. We had ordered an outdoor camera but it has not been delivered yet. The sales representative did a good job. They moved the outdated system when we got an updated new system. They did a good job of fixing the holes where the previous ones were and it looked nice. They kept us involved the whole time. The installation team put something to fix my door and they were clean, quick, and explained how everything works. They did a good job as well. Moreover, I like the thermostat, lock and being able control everything from the phone. I can look at the cameras like when the babysitter comes over watching the kids. I also have people come over to the house like our house cleaner. I unlock the door from work so nobody can be there and she doesn't have to have a key to my house. It is awesome and I love that part of it.

Our relationship with Vivint began very good. The home two doors down was burglarized 3 days ago. I explained this to the rep who made sure we had a quick install. The sales team are very professional and knowledgeable. We were very happy with the quality of the sky unit and all of the cameras. Vivint sets themselves apart from the other guys by a long shot. They are true security and automation experts. Our tech was awesome!! He did an amazing install and spent time showing us how to operate our system in house and remotely. If you are seeking an honest and professional bunch, look no further! Way to go VIVINT. You allowed us to feel safe in our home and while we are away.

I've had Vivint for years. I have most of the security service package and I love it 100%. My install tech, Reese, is a local here in Cheyenne, Wyoming and he's the best. He's probably 90% of the reason why I really like Vivint. They got great service and is a great company. Keep up the good work.

Stan from Vivint was beyond professional. Went above and beyond as we talked about my smoke alarms and he checked to make sure cold alarm was setup which it wasn't and he set it up. Told me about the new door alarm camera and how it works and took the time to check to see if it would work should I get one. Fantastic customer service. Would recommend him and Vivint to any of my friends and neighbors.

The professionalism and execution of both the installation technician and the equipment far exceeded my expectations. Certainly an upgrade from my previous system at a greater value as well. Thank you.

I'm pretty glad with Vivint. They had me spot on and they quickly respond to everything we need. For the safety of my family, I had cameras, smoke detectors and CO detection included in my service package. I renewed my contract a couple of months ago. It was over the phone and was a very pleasant experience.

We have had our system for over three years now, and everything has gone very well. We have the thermostat, we have the doorbell, and the programmable door lock. The installation team was extremely professional and they spent the time to tell us how to work the system. They did an excellent job. Whenever there's any kind of issues, they are quickly resolved through Vivint. They're always more than helpful when I call them and we are very satisfied.

Vivint is a great program. I like it because I have an emergency lifeline. If I have any issues or somebody gets into my house, cops or Vivint would call me right away to let me know somebody was at the door. I also got a video doorbell which I really like especially when I’m away from home or I leave town. When somebody is at the doorbell, it comes to my phone, I can answer it and if it’s the mailman who has a package I can tell him to put it in the garage. They’re really good doing that. The only thing I have a little trouble with is the lamps but other than that I like everything and I would recommend Vivint.

When I first got it, all I had was the doors, the windows, the thermostat, control the lights, open the door, the front and backdoor. I think that was all I had until a few months ago when someone else was in the area and I saw that they posted that they had got one with the camera in the doorbell, and I called up to see about getting that and got that installed recently. I had originally wanted a camera at the beginning but the only camera that they had was an inside camera. They didn't have any outdoor cameras until that doorbell camera came out. The sales representatives and the installation team were very good, polite, efficient, and cleaned up. So far I've been very happy with it.

I had ADT, was not satisfied when it was time to upgrade. I had APX who change to Vivint and have been please ever since at this time.

I am very pleased that the technician showed up during the expected window and installed the system within the estimated time frame. He made great recommendations and made sure all of my questions were answered. I'm glad I chose Vivint.

The installation was great, the tech was very helpful and showed me how to work the system.

I fell in love with Vivint so I signed up that same day. Their technology is amazing. However, they're growing so much that they're getting a lot of new people. So it's hard to get everything really quick. They need to do better on training the people with the phone for the customer service. Moreover, as a client, I’m happy with the service but not with their installation guy. He didn't know much about it and made some mistakes.

Vivint sale Rep came knocking on my door. (How I wish I wasn't home!) Promised a discount and extra equipment (which I see is part of the whole package anyway) if I allowed the Tech to come the same evening June 2015. I agreed. A Tech came and finished the installation close to 11pm at night. I was impressed.

Vivint is a fantastic security company. Their technology is leading edge. They never stop trying to improve their product and advance their state of the art. Their customer service and field representatives are top-notch, highly professional and very polite. It is a pleasure doing business with the company and I cannot recommend Vivint highly enough.

I purchased thermostat, four cameras, motion detectors and two flat screens. I'm trying to get in touch with the sales representative at Vivint, but I'm having a hard time. Although, the installation team that came to our home was awesome.

The sales representatives at Vivint were good while the installation team were knowledgeable and installed everything. The equipment's awesome too. I like their doorbell camera and the new stuff that they have that you look at. The automation is sweet and I use it all the time to open my garage door.

The sales rep presented his product very well. The installation team was very professional, did a quality job, and cleaned up all their mess. Vivint stood behind everything they said they were going to do. We're very pleased and satisfied.

Vivint did a good service but I don't have a good experience. So far, my front door doesn't work anymore. I was supposed to change the code and I called the technician. He was nice, trying to help me via phone, like how I can delay my parent code so I can put another code. I had a guest at home and we shared that code. That's why I wanted a new code, but my door now is locked. Even when I try with the key manually, it doesn't work. So what we're doing now is we go to the back door every time. And if we make a mistake like we lock ourselves outside or inside, we're just going to be outside.

I have two cameras and sensors everywhere. Service is excellent. However, I had an incident which happened more than once where I paid for upgrades and Vivint probably misplaced the check and tried to make me pay again. It seems like they are not very well organized on that department. I called to dispute this and the rep was super rude. I was very unhappy and was ready to cancel. Besides her, everybody has been excellent. I will still recommend Vivint because of the service. Whenever something occurs, they call or answer me right away.

We had Vivint in Alaska. A salesman came by years ago and I like what she said. She was knowledgeable and smart. The technicians did a great job too. Then we moved and put it here in Tennessee. I really like Vivint because every time we hit the wrong button, they're extremely quick to respond.

I got a doorbell camera from Vivint and the service was great. Their sales rep was real good though the installation team had to come back several times because one of the boxes was messed up so they had to re-fix it.

Vivint did a door to door and the sales rep was very good. He answered all my questions, was courteous and professional. It was a very long and late installation but their team did it. They were very professional and did a good job. Everything was really good and never had any problems so far.

Extraordinary Service Representative.

They were very professional very courteous, showed me everything I needed to know about the system. They really did an outstanding job.

We had a couple of criminals in the block at that time and our neighbor got Vivint and we got one as well. We purchased a glass breakage, motion detectors and then the door openers. I'm very satisfied with Vivint. The sales representatives have been very accommodating. They've been excellent. They're sometimes a little late when they get here but I can understand that. The installer did get a real fine job when he was here. And he did it very fast and efficiently. It's been a good service. Anytime there's been a change, they've sent somebody out to do changing in it.

We got the alarm system on all the windows and two door locks from Vivint four years ago, and we just renewed our contract with them and bought an updated panel. The installation team is great. My problem is the telephone people. When you call them for technical support, none of them know anything. They're not passionate about their products, they're really bad. But the actual people that come out and install, they're the knowledgeable ones. I wish I had direct access to those guys.

I heard about Vivint from a coworker who has it. I purchased the smoke detectors, the glass break, cameras because of the break-ins that were around where I live. So far, the service is excellent. The Vivint installation team was great. I couldn't ask for any better. There were times, though, that we had false alarms and they're pretty fast to respond. I'd recommend them.

We got the automation system, the doorbell camera, and some Z-Wave functionality from Vivint. We're very satisfied with the services and I would recommend them.

Aaron **, our sales person, patiently walked us through the house and the options which turned out to be very generous. He then completed the order and called it in, a smooth transaction. John **, our installer, drove two hours up from the valley, called ahead when he left and again just before arrival... Courteous, very polite young man who really knows the system including troubleshooting his way out of mistakes made by the prior alarm company, ADT. John was patient with us throughout the install and operating instructions. We are extremely pleased with the results!

I was annoyed by the first representative because he was sending me on a roundabout journey for batteries that was not valid for my system and I was explaining to him that I am a 67 year old individual that was not able to get on a 8 foot ladder to put in batteries and he talked on explaining to me what I needed to go purchase as if he did not care anything about my alarm problem. When I could not find in the store what the representative had requested that I needed, I again called back and got Jason who showed compassion and concern and was very sensitive to my situation and sent a tech out to repair/replace my needed item. Thank You Jason.

What got me excited about signing up with Vivint was that I asked how long it will take installing because I didn't have a lot of time and then the guys set up and were in and out within an hour just like all wireless and I liked it. Back then, I had the indoor camera, not a night camera but a basic one that swiveled or moved, the automatic door locks and a garage door sensor, then I added the glass breaking section and a better camera with night vision. I had the same sales representative from my first purchase and my additional ones and I have nothing but good things to say about the guy.

Best tech we have ever had from Vivint! Went above and beyond. Answered all of our questions and helped us a lot. So happy Vivint has hired such a great tech/person. I continue recommending Vivint to my friends and family. Very satisfied customer.

I would have to say that the most recent technician who came to the door was the best out of them all. Elvis not only provided excellent customer service, but he problem solved the issue and did not just give up on me.

I'm trying to figure out this camera as it works sometime and sometimes doesn't. When somebody comes to my door, my phone is supposed to let me know somebody is at the door. They came and put a new camera in. That was the fourth person that had to come out here when they finally replaced it because they couldn't figure out what was wrong with it. It shouldn't have taken that long for them to figure out what was wrong with it. If it wasn't working then they should've replaced it instead of keep sending people trying to make it work. I'm assuming that this one might work better. But yesterday I was at the store and it didn't ring and my girlfriend called me on my cellphone to tell me she rung the doorbell but it never rung. I said I was going to try it out and see if it works.

The person that came out and installed my system was very knowledgeable about his work, also professional while he was installing my system. I am enjoying and feel safer than ever. I can see who are at my door without leaving my bedroom, also while I am away from home.

I love Vivint. Corey from installation was excellent. He’s a really nice guy who knows his stuff and is really easy to work with. He listens and takes the time to explain things to you. He installed our system, and a while back, the service was perfect. The only problem I had was when they put in the detector upstairs, because it kept going off at 2 o'clock in the morning, and it makes my husband irate. I finally had to take it off the ceiling and disconnect it. I had a thermostat, but it wasn’t working, so I traded it out, and I also got the doorbell camera which allows me to lock my door at night using my iPad. However, when I go into the camera and want to delete some old motion things on the door, it's bogging down my iPad. There’s no way to delete them as a group, so I have to delete each one separately.

Your installer did a good job and updated my system so that I can connect to our system, from my smartphone, from anywhere. He also did a good job explaining the new system to us.

Some of the equipment was not working and getting customer service has been difficult. As of yesterday most has been resolved. Still waiting for one piece of equipment that I've been waiting on since march and a "fix" for the phone app. Overall though the equipment is great.

I never had any issues with Vivint, it has been great. It has been a while since they came, but they came to upgrade my system. They did what they had to do and was really helpful in teaching me how to use the new system. I will and have recommended it to a couple of friends.

I absolutely would recommend Vivint to my friends and family. I've had nothing but top-notch customer service throughout the entire process. The tech who installed the service took his time and was wonderful in answering all my questions. It took us a long time to decide which company to choose because there are a lot out there. I choose Vivint because friends recommended it to me. They have the latest technology and great customer service.

I like Vivint's mobile phone features. I had a sensor and a doorbell camera put in and after sitting on the phone for about an hour, I found out that there's supposed to be some update that's not out yet. Had I been told right away, I wouldn't have sat on the phone for an hour. They told me that I would have to call back to find out if the update is ready and they will not call me for that because they can't call everybody. I have not been happy with that. Other than that, their service has been good.

The entire process from start to finish has been professional, quick and painless!!!

There's lot of break-ins in our area so I went with Vivint which is good and so far, I'm satisfied with their service. The sales rep and the installers have been nice, good and polite.

I purchased a service package from Vivint which includes home security with cameras and front door locks. The installation team was very nice and I'm happy with the system.

We just installed the Vivint Security System. The technician was very helpful and honestly answered every question. I feel so much safer for my family with all the protection services we now have and I can talk to a live person instantly 24-7.

I purchased Vivint's motion camera and doorbell camera. Their installation team was fine but their sales representative was not very pleasant. Furthermore, I feel like certain parts weren't up to expectation. I've noticed when my husband got home from work last night, the system didn't even go off and it was armed, so I haven't been very happy.

I am loving the keyless entry to my house and being able to check on my house while at work. Loving it!!!

I have everything from Vivint - thermostat control, the door lock, interior cameras, and a recently installed doorbell camera - because my house was being broken into and it was pretty bad. The sales rep explained everything to me. It was straightforward and I liked what he had to show and tell me so I ended up going with them. My house was already pre-wired so everything just connected. The installation team were cool guys and they knew what they were doing. I've read reviews online about people having issues with their installation but I didn't have any issues at all. I'm still trying to figure out my doorbell camera issue, but other than that, everything's fine. I recently renewed my contract and I'm very satisfied.

I tried to pay my Vivint account off because the service is terrible and I want to switch and go back to ADT as Vivint services were not everything they promised it to be. When I called on two separate occasions I was given two different payoff amounts but when I was sent to finance office to make the payment I received a third amount quoted. I spent over an hour on the phone trying to get a buyout amount. Then on the third call I talked with another person and he told me that I made a verbal agreement over the phone to extend my services for another 42 months to receive a lower rate. At that point he quoted me a fourth price which was twice as high as the first two and when I asked him to send me a copy of the verbal agreement he advised I would have to have my attorney to contact them to request physical proof of a verbal conversation that was not fully clear about the extension to another 42 months.

Everything is great. From sales to installation, my experience with Vivint has been positive. I have everything that they have to offer except the garage door controller. Their system is really convenient to use and gives me a peace of mind that it's right at my fingertips with the phone app. I appreciate the service.

Our interactions with Vivint's staff went fine. The whole package that I got from them is really good.

Initially, I got Vivint's lights, cameras, and doors. Now, I have the doorbell and the garage opener. One part of the process I wasn’t impressed with was the sales. The follow-up of the sales rep wasn’t very good. He promised some things which he didn’t give me. However, the service is good. I had two installations—one in McAllen, and another in Houston. Initially, I had the service done at my home in McAllen, and the installation guy they sent sucked. He ended up blowing a fuse on my air conditioning. On the other hand, in Houston, the installation representative was phenomenal. I really like the product and the service, now that I have it.

I already had a home alarm system, but wanted to get a camera and other features that I could check with online services, and have been very satisfied with Vivint, so far. Their representatives, as well as the installation team have been good, and they have been able to respond to all the service calls that we’ve made.

I have been a Vivint customer for years. I love the Vivint system's simplicity and reliability. I moved from my old house to a new home and transferred my Vivint system. I ordered a few upgrades and got a couple of bonus devices with my new package. The installer was prompt, courteous, knowledgeable and polite. I love my system and will recommend Vivint to my friends and neighbors like I always have!

One of my friends has Vivint. I got the basic package, and it's a good system. The company has taken care of everything that has happened with the system. They have timely responses on alarms going off due to my fault. Their sales representative was outstanding and knowledgeable about the system. The installation has been good and no damage was made to my house. They took the time to explain to me how to properly use the items and how to change the power sources if I needed to. They also updated the box for me. I'd recommend Vivint.

I have been very satisfied with Vivint because they have always been very helpful to me. I got the sky panel, wall type front door locks, garage door opener, doorbell camera and three cameras, a glass break and a couple of motion sensors. I want to use sprinkler systems too but I got an email saying that I was qualified for beta email for a sprinkler system. If I give them some feedback they would give it to me for free but I didn't answer the questions correctly and I didn't qualify. I don't even understand. I don't run my sprinkler system (my neighbor does for me) but I'd like to have it.

I had my security system installed July 2014 after my home was broken into while my son was home alone. One of the main components I wanted was an outside camera, but the salesman said they wouldn't sell them because he said cameras outside the home were too easy to tamper with. He recommended Vivint's standard camera and pointing it through the window toward the front walkway. I'd been doing research on other camera systems and I asked him if the system could alert me via email when it detects motion like some other systems can, he said yes (which is technically correct but it's useless to me as I'll explain later). These services were what sold me on the service and were why I agreed to pay $64 a month. The system was installed and the installers spent at least an hour working on just the camera but couldn't get it working right.

On July 15, 2015 Ed ** - Sales Representative ID #** from Florida came to NJ to make door to door sales calls. He promised us an outdoor security camera along with the rest of the service but, he said it was on back order and we would need to wait until they came in. After several months of waiting and paying for the service we followed up with Vivint and spoke to Bob - Customer Service Representative ID #**. I explained to him the situation. He called Ed ** but could not reach him. Bob never bothered to follow up with me on the matter. I called again on November 1, 2015. I explained the matter to another customer service rep. She said "it would be taken care of" and scheduled an installation for Dec. 7, 2015 between 2 to 5 pm.

I have all the features in my service package and I have enjoyed Vivint. I would recommend them.

Once upon a time I would say the experiences I've had with Vivint were good. The technicians that come out are also good but it’s the people that you don’t see on the other end of the phone that’s not so understanding and personable to customers. Just this year I’ve had a situation where I’ve called about malfunctions with the motion sensors. A technician came out and at first it was no charge. And then the second time – I forgot how it went but there was no courtesy in terms of the length of time I’ve been a customer, just the whole shebang. There was no consideration in terms of waiving an unnecessary fee, a few little things I was disgruntled with Vivint about. When I asked to speak with a supervisor, I can never really speak with one. Then when I did speak with one, they weren’t any better so I said "forget it." When I get out of my contract then I’ll make a change. I'm dissatisfied with their customer service.

It was great dealing with Vivint. I had window sensors, door sensors, glass break and then I added on some things afterwards. I'm satisfied with the service but as for the product – I think there's a big disconnect between the company and the field.

We have the service package with the whole home automation cameras, thermostats, smoke and carbon monoxide detectors, and door and window sensors. The service is outstanding. We have one technician who is phenomenal and we would request him every time. One time he was on his way here and he told us what he was bringing and it wasn't something that they gave to install. So he ended up calling another technician to get in touch with him in bringing it on his way here. They've been fantastic.

Great technology that never works. Vivint had to take out the doorbell camera they installed because it didn't work. We have these things on all our doorbells that don't work 25% of the time. We have not had the system very long. When I call the company, they want to charge me for somebody to come which I think should be warrantied. So, I'm not happy.

We never had home security before, and with the crime rates going up, I chose to go with Vivint about three years ago. I got the one with the camera inside and the doorbell video. Their service was perfect. The person that was sent, came and thoroughly went over everything before doing an update and proceeding with the installation. Afterwards, he went through everything, bit by bit, so I knew what to do. He had good understanding of the material, but it would be nice if he had a little bit of help instead of doing everything on his own. If that would speed up the process for him, that would make his day go a lot quicker and simpler. But other than that, he was good, and everything was perfect. I know that people in my area now are getting Vivint more than anything else.

We've been very pleased and satisfied with the service in Vivint. Any time that we've needed service they've been attentive and we have no complaints.

I originally got only the alarm from Vivint. But since I always get locked out of my house, I went back to get the service package with keypad lock and doorbell features. Everybody I came in contact with has been wonderful. I had an issue before, but it's all been resolved. Everything was good, and I have recommended them to other people.

My overall experience with Vivint has been kind of mixed. In the beginning, everything went well as far as purchasing the system and setting it up. This all happened in the same day. There were some issues, however, with some of the equipment during the installation, but those were resolved. Recently, we had an issue with another piece of equipment and it took them two weeks to come out and replace it. I thought that was odd that they were able to install the equipment the same day we purchased it, but it took them two weeks to get a part replaced.

We are very pleased with the services from Vivint. We got the remote lock and the video camera on the doorbell from them. Their sales representatives were very professional and did a very good job. They were conscious of our environment and our needs when they were here.

My experience with Vivint has been great.

My experience with Vivint has been great. They're awesome and I really love the company and their technology however I need more signs for my yard because my sign has completely faded so I have nothing to show that my home is secure.

I have never been so upset about an experience with a company as I am with Vivint. We had a Salesperson come and sell us this system and everything was great at first. We had ours for about a year and a half before we had an incident. During this time, we never needed them. In June 2015 lightning struck our house and caused our system to go out. We contacted Vivint and were informed it would be August before they could come out (2 months). We waited on that day in August (I can't remember the exact day right now) and they never showed or called. We waited to hear from them but we also have lives and got busy. We called again around the first part of November and told them we were still paying for a service we do not have. I asked to be released from the contract because they do not have technicians in our area.

I've got the doorbell camera, smoke-heat alarm, movement sensor; automatic door lock and the 4 door sensors in my Vivint package. The sales representative was great and I love dealing with them. There was a slight problem during the installation, but it was corrected quickly. Everybody I've come in contact with so far with Vivint has been positive. I recommend Vivint and I'm a good advertiser for them.

I'm really happy with the system. My interactions with both the installation team and the sales representative have been excellent. Brian, the technician, was very friendly and responsive. I am 100% satisfied with Vivint.

Vivint's customer service is great. They're all friendly, knowledgeable and punctual, and as far as calling them, they get to you within a matter of seconds whenever the alarm goes off. I started off with the door sensors, window sensors, and the control panel. Recently I upgraded to the video camera and the door bell. And the whole reason that had me renewed my service with them is their customer service, which is what I look for.

Know more about how your products work and both customer service and the field person work together and when you tell someone they know all what to do and don't that's an issue as well. Both customer service and field tech should know before going to a person's house. Seems I had to provide proof I paid for the equipment which you should provided this since you already had billed me 2 months ago. Having to wait 2 months for this stuff and people don't seem to know what the left and or the right hand is doing isn't good. I have been told things in the past or been lied to. Seems like not good customer service. Your Vivint employees seem not to know what they are doing most of the time!

My husband & I travel frequently & in longer stints out of the country. We've discussed home security a number of times, but a very violent home invasion in our area really pulled at my heartstrings & we made the commitment. My parents have Vivint, so luckily we had good role models to follow & didn't have to go through any previous bad experiences to find this company- we started with the good one! Everyone I've spoken to at Vivint from the first call has been kind, informative, understanding, even witty. They sound like happy employees & that's important to me because I know that means the company is stable & will have longevity. Our installation guy, Brian, was excellent. He explained all of the moving pieces of our new system & made great conversation while running around our home. He further solidified my impression that Vivint is not just an awesome service provider, but a great company to work for.

I need to keep a video on my home because I'm not at home a lot so I purchased a service package from Vivint. And, the features that I have are doorbell camera and the audio, a sky panel, thermostat, lighting, and doors unlocked. Their sales representative were informative, honest, and gave the best knowledge about the products. And, the installation team who came out were really good at what they do, and they were very informative and have good product knowledge base. Overall, our experience with Vivint has been wonderful and I'm extremely happy with their service. I highly recommend them.

We have the doorbell camera, another camera and the door lock from Vivint. We already had an alarm system but we like better what we got from Vivint because of the doorbell camera and the panel where you can see outside. Their sales representative was very nice and informative too. We had an issue with the installation team but they fixed it right away. I'm happy with their service so far. It was excellent.

I got a package from Vivint which included the cameras, doorbell, and the alarm service. Everybody from Vivint was good. I remember that the guy who came over to do the installation was very professional. He took care of everything. I also called them back out for one of my smoke alarms, and the same kid came to put up a new one for me. It was good service, so I don’t have any complaints at all. I recommended them to somebody else and they, too, have had it since they got the installation done.

My experience with Vivint was precise and professional, which confirmed my decision as I was searching for a provider. However, the service is pricey but nevertheless I'm pleased.

He was totally awesome and friendly, installed in a quick professional manner.

The service package we purchased from Vivint included the camera rod, the smoke detector, and carbon monoxide. We needed the camera for security. So far, the service was good and we're happy. The sales representative was good too. Everything's okay.

We have Vivint Security servicing two homes in two different countries and I am impressed with the consistent service on both sides of the border! When an issue arises, professional and knowledgeable staff fix it! Service persons are pleasant, professional and very knowledgeable! I am impressed. And I don't impress easily!

I would highly recommend Vivint security company. The whole company is great, from the sales rep, service rep, and the monitors.

Had issues with the software - multiple cameras but only recording clips on one. Garage doors not registering accurate status - home doors not locking properly. The technician fixed ALL of that quickly, easily and for no charge beyond our monthly contract. Also supplied me with a part I misplaced on one of my door locks. I was VERY happy with his expertise - really knows the system. Solved all my issues in one visit. Came on time, didn't waste my time. All appreciated!

I have Vivint's home automation package, and so far it's good. The installation was fairly quick and they asked before altering my house which was good, but one thing that was not quite done to my standards would be the garage door sensor. It was put to where you can actually open the garage halfway before it even activates or shows that it's open.

Scheduling department needs to held accountable for poor customer service. During the past 2 weeks I have been on the phone for over 3 hours with little accomplished. Phone and service techs do what they can but when equipment is bad it should be replaced.

When we moved into a new neighborhood I didn't know what kind of neighborhood we had. We didn't want to take chances and so we decided to get Vivint. We've got stuff on the windows and doors. The sales representative was real professional and friendly. The installers were as smooth as silk - quick, excellent people to visit with and talk to. We had a service call last night and the girl I spoke to was perfect. The service was done quickly and smoothly. It was good service all the way around and I have no complaints at all. The security system has been excellent so far and I highly recommend Vivint to anybody.

My experience with Vivint was great. The security system is very good and it's super convenient to control my home with it. And, they're very quick and responsive to any troubleshooting or any issues/questions that I have about the system.

I'm very satisfied with the service I've had so far from Vivint. As part of the service package that I got from them, I got the monitoring, the CO2 with the smoke detector, the video camera. Then I recently upgraded to the doorbell camera and window break, and I got seven windows in the back door along with an upstairs and a downstairs smoke detector. I had ADT before. In order to get some of the features like the camera, the doorbell camera, and the CO2 smoke detector, you had to have the increased deal, whereas with Vivint everything was included. I had to pay extra for the video camera and for the doorbell video camera I had. But my billing cycle hasn't changed.

Loved that when I had issue with camera and front door lock tech was sent out within a day and called before arriving. Quickly and efficiently resolved issues. Real pro!

We had just moved in the neighborhood and we have neighbors with Vivint. We wanted one camera at first and didn't need the outside cameras because we felt that was too much and the price then was a little out of my range. But we got one camera to cover the back door and then everything else was already covered by the front door that makes things better. Features included with the service package we purchased are the control panel, one camera downstairs, and the doorbell camera which was essential because our house didn’t come with a peephole and now I can see if I want to open my door or not.

I'm extremely satisfied with the service that I have received so far from Vivint. I got the glass break, window alarms, and fire – smoke detector from them. Then recently, I got the doorbell camera. We needed these features because of my wife's medical condition and because it also included the emergency response, for first responders.

Since signing my contract, it has been nothing but lies. I was originally told that I could use my military orders to cancel my service if I moved. When I was ready to move, I was told that I could not cancel my service. The equipment only worked for a couple of months. I called many times, only to either be on the phone for over an hour, while trying to fix the problem or to be told that a technician could come to my house for a large monthly fee. On a scale of 1 to 10, with 10 being the best, I would rate the service provided to me as a 0. Total disappointment.

Vivint has been very enjoyable. The last two times we had problems, we called and right out, Vivint took care of things and did an upgrade for us while they were there. We are very happy with it. They were very friendly, efficient and good. I'm in the service of providing business so I pay a lot of attention to customer relations.

I'm happy with Vivint and since they updated me with everything, it's doing great. If I have a problem, I call them. But they say that if the battery goes out, I have to call in. I can’t get a battery now and they have to order. But so far, everything's good and I'd recommend Vivint. In fact, I already recommended them to my neighbor.

I signed up for Vivint in March 2011. The contract was to run through September 2014. During the term of the contract I had a continuing problem with my dog setting off the glass break. Besides that they seemed fine until I tried to cancel service. I called them and was told that they could not do this over the phone and that I needed to go online, open a online account and look for the directions. The contract says that all you need to do is write a letter. Apparently they don't know that.

I have been a loyal Vivint customer for almost 5 years. We were offered 15 points at install, but only used 9 in devices for our small office space. The service has worked pretty good, and we have had minor issues here and there until now. In March I called into Vivint to ask about getting a replacement panel as my staff in the office kept setting of the alarm over and over with our current panel which touchscreen stopped working. I was told no problem and had someone come install one of the new bigger screen panels. We talked about updating our contract, but I said I was moving and wanted to make sure that we were NOT renewing our contract.

There were a few break-ins in the neighborhood and I said it's time to get an alarm system. Then Vivint came to my doorstep and told me that their system can lower my insurance rate for the house and I don't have to worry about it if I'm away. I bought it and they gave me extra points for buying the whole system. And every time the contract is done, Vivint always upgrades. I had them ever since and I never had any problems with them.

I have been with Vivint for the past 1 1/2 years. The customer support team they have is terrible. I have one camera which has gone out twice in the past 5 months. The customer support team has tried to walk me through resetting the camera and it failed. If they send a tech to repair the camera issue, I am charged $50. If they send me a new camera, I am charged $4.95 shipping cost. I pay timely each month and they can't stand behind the services and products they use. If you are considering Vivint as your home security provider - think twice. Vivint is over-priced and do not support the customer. The customer service reps are terrible and very apathetic in their duties. Buyer Beware!

We purchased two cameras and the doorbell camera from Vivint. We had a problem a few months ago and the sales rep was very helpful and considerate. He came, upgraded the system and the cameras, and added the doorbell camera. Their installation team got the job done. I was very satisfied with the service and will continue to use it.

Someone from Vivint came about six years ago to sell their system. We liked it so we got it. At the time, it was just smoke and fire, window break, and basic alarm. We needed those features to have a sense of security and it's been great. I've recently spoken with their sales rep because I wanted the doorbell camera but they wouldn't give me a good deal. I was about to drop the service because I didn't want to pay the $99 activation fee. I made a few more calls until a sales rep made it work, I paid for the activation fee but got the camera for a lower price. The installation team was great. The only problem I had is having to wait eight days to get anybody out even if there's a problem but overall, I would recommend Vivint. I got my neighbor to get their service.

I heard about Vivint from a friend. The initial sales representative, Brad, was so amazing that we are still friends to this day. Everybody who showed up for the installation has been great. I've been impressed with the people and the service. I'm happy and very satisfied with it, and recommend it to friends frequently.

Let me start by saying this company does crooked business. The salesman came into our home advertised we would be a model home. So he came back the next day with my wife and kids were home. I was at work. Next thing I know we have a system installed at a priced never agreed on. They took money out of my account. Be going thru customer service about 20 times now. The salesman signed my name to contract. Fighting with this company now for 6 months to get my money back. So now I'm fed up and will file a lawsuit cause nobody from Vivint will take care of issue. Even their legal department is horrible. Now I will take the next step to get my congressman and whoever to get this company out of Virginia cause they are banned from several states already.

I acquired Vivint service package which includes two cameras, the doorbell and the smoke alarm and have the security system on the doors. The interactions with the sales representative was really good. I renewed the system several months ago and I've been having a lot of trouble. As a matter of fact, my cameras are not working and they haven't worked since October.

We signed up for Vivint in 2012 and then we transferred our contract in 2013 or so I thought we transferred it. I suggested the new homeowners go with Vivint because they wanted a home security system so Vivint received a new customer from me. I then "transferred" our service to our new home. The technician who came out said he was transferring our service and promised all this free equipment, etc. I called to cancel the service this year (2015). I was told TWICE my contract ended, sent my cancellation letter in and thought everything was fine.

I got the home security and doorbell camera from Vivint for peace of mind. It's good technology and good service. Their sales rep has been good, friendly, efficient, courteous, and knowledgeable. Same with their installation team, plus they were efficient and fast. I'm very satisfied so far.

I got the alarm, a doorbell camera and a patio camera from Vivint. The sales representatives and installation team seem to know what they're talking about, and the service was very well taken care of. So far I’m 100% satisfied with the service I have from them.

We're satisfied with Vivint so far. I got the doorbell camera because I have a baby. The sales representative and technicians are polite and know what they're doing. Vivint maximized the installation fee in that they suggested one installation cost for everything. The company values the customers and how they stick around for so long.

The salesman that came to my door informed me that the equipment was free with a two-year agreement to keep the service. After the two years was up we eventually canceled because the unit did not go off when my son caught the living room on fire. Payments ceased to be withdrawn from our account. Several months after that, the payments spontaneously started appearing on our bank account again. Each time my husband called they apologized and said they would cease. However, six payments into this, the operator informed us that we had signed a 42-month contract and that is why the payments were still coming out. We now are in a position of having to fight with the company to get them to quit withdrawing money from our account. To add insult to the injury, we sold the home three months ago. I would NEVER have signed knowing the contract was for 42 months. I feel completely taken advantage of.

My mother was visiting when the sales rep knocked on the door and my mother has a lot of difficulty getting around, so I ordered the Vivint system to get the little pendant she could wear while she was visiting. The representative was polite and he was able to make me decide that it was time to put security on the house. I have alarms on some windows, a sensor inside the house, and cameras outside and on the doorbell. When my contract expired, their representative told me that I can renew and get new equipment. Also my daughter has signed on with them through my recommendation.

I have a 3 years contract with Vivint for my business. Business got sold after almost a year and need to transfer the rest of the contract to other person, because Vivint will charge you the full amount for the other 2 years. Accepted the fact and proceed with looking for a person that will handle the other 2 years, and I found it. They came to take all the devices and told me that they will hold it for 3 months for the deferment. But after 2 weeks when I checked my account, they still withdraw the money from my account. When I called they tell me a different thing that the account is not yet a year old and they couldn't do the deferment, but why nobody ever mentioned it when I called??? Nobody told me until I call. It's really pissed me off. They are very bad with customer service and telling you there is nothing they can do.

We’ve got broken into almost three years ago, so I wanted to get a security system with cameras. One of my neighbors had Vivint and it seemed like they had the best home automation. We purchased this house and we currently live in my father’s house. He wants to get Vivint as well right afterwards. I said, “Oh, easy. Just leave the equipment there, transfer to the new house, and Vivint replace my equipment. You’re going to get another customer." But since they don’t do that, I have to take all my old equipment with me to the new house and then the installer installed the new equipment at my father's, I said, “You’re really just trading double work at that point.”

In Feb. of 2015 I decided to have Vivint install a security system in my home. The Tech was at my house the next day installing the door sensors and window sensors (motion sensors and key fobs were supposed to be included in the deal, but then happened to not be with the installer and he did not even have it on his list of what to be installed) and the keypad, which they have to drill holes into your wall to set up. The entire time that the Tech was there he could not get the system to work properly and he replaced almost every sensor he had already installed. The system started working properly so the Tech left. Within an hour after he left the sensors started failing.

My experience with Vivint has always been good including their support services. I've had no problems with Vivint representatives, either sales agents or anybody who come in to install and maintain our equipment. I've always dealt with very comfortable people. Alarms are handled promptly and everyone is apprised in a very timely manner. And everything's groovy. I also feel very safe with the way they handle alarm status, so I know that nothing's going to happen without me knowing almost immediately. And I'm very impressed with my current package especially with the central monitor unit. It's easy to add in z-wave modules and it's very useful for monitoring cameras in a central location. I certainly do recommend their services.