Vivint Reviews

We got the door alarm, glass breakage detector, and thermostat from Vivint. We then added something else the last time they came by, and would've gotten video cameras, but my computer was too slow to carry it. We were really unhappy with Vivint during the first year, but they came back recently and did a better job. They got things corrected, and we are relatively pleased with them right now.

We've had Vivint for about 4 years. We have always had excellent customer service whenever we've called with questions. We recently had new windows installed that were in need of the existing sensors reinstalled. They had an installer at my house within a day. The installer, Brandon, was professional, friendly and helpful. He even did my requested upgrades that same day even though we're not previously schedule. Great sales technique without being pushy, instead keeping it informative. We are very pleased with their service and will recommend Vivint to everyone.

I won't review the system or customer service until I've had the system installed for a while. So far, the controls and equipment seem pretty intuitive and easy to use. I'll focus on the sales and installation experience. The sales rep did an outstanding job explaining all of the available services, equipment, and capabilities. She was very patient in answering my many questions. I think we sat together for about 2 hours!

The service package I got from Vivint included medical and fire alerts. But when I sold the house I had it installed, I had some controversies with Vivint, wherein they were going to charge me so much. But we worked it out and I didn't have any trouble when I told them I'd pay that amount for another contract period. So we negotiated a price. Then about a month ago, they upgraded everything. Now, we are about halfway through another contract.

The installer was great. He was very professional and knowledgeable. He showed up on time and took his time to do a great job installing our security system. As we expand our security system I would like to use the same installer.

I love the service! At the beginning, for some reason, the system would shut off about four times. Everybody at Vivint was always nice, and we got along well. They have a real quick response time. It’s interesting though that a bird hitting the window can set off the alarm but I had a tree fall on the house and it didn’t do anything. The doors are really where my worry is, if people shake it or come in it. Still, I recommend Vivint all the time. I’m buying a new house and I will probably select Vivint again.

Vivint has a great product in home security systems. They are technically advanced and provide an easy comprehensive product to its customers. The representatives are knowledgeable and patient in demonstrating their product. The Vivint experience is wonderful.

Our house can be very accessible - we have a deck, a kitchen window and a dining room window. So, we got Vivint, and any time their guys came out, they were very nice. I recommend and tell people about them.

The technician, Matt, came to my place on time. His conduct of service was excellent, professional and with integrity. He was very friendly and knowledgeable. He was able to diagnose, inspect and fix the problem, efficiently and on a timely manner. I would highly recommend to others. His good conduct and good image left behind is a reflection upon Vivint.

Sales was very informative, install very quick, explanation of product was clear. All done by personable, knowledgeable professionals.

I purchased door and motion sensors, and the control panel from Vivint, and have had a couple of occasions when the alarm has been activated. They have responded immediately and has resolved adequately. I've had problems with my door sensors and they’ve come to replaced them. Although they're not that close, I was able to schedule, and they came on time and did what was required. They have provided excellent service and I'm very satisfied.

I am a happy customer and would refer my family and friends to this company.

If you're interested in thinking about getting a new security monitoring service or shopping, you're around for another one. This is one you really should consider. I called my old service to see what they could offer me, but comparing apples to apples. I believe I made the right decision. I had my previous security monitoring service since 2009 and I saw what was offered to me by the new provider. I made the switched after crunching the numbers.

Your representative was very well trained in the business and explained everything to perfection. I feel so much safer now, whether I am at home or away. Thank you Vivint!

The salesman that sold me the product told me things that were not true. The system worked for about a month, then slowly started to not function correctly. Made a call, late one night because it continued to become a worse issue. (Examples: The door bell camera wouldn't notify you until 20-30 minutes after detecting someone or someone ringing the doorbell. So that automatically makes the microphone to talk to the person useless. Who would sit there at a front door for 20-30 minutes?) They suggested an update. So we did. Worked for about 1 day. Started having the same issues. Called a few days later. Nothing new. I threatened to stop paying for a service that didn't work.

I have Vivint's automatic front door lock with the keypad, the doorbell camera, two indoor cameras, and two window sensors. There's also a sensor for carbon monoxide and the glass break feature. I saw that they had an option for the other cameras for the inside of my house, so that’s what I went with. These were my personal preferences, and now, everything’s running smoothly, although I can't say the same in the beginning.

We got the basic alarm and thermostat from Vivint. Any technician from Vivint that's come out to our house has been good. Also, the installers were quick, knew what they're doing and cleaned up after themselves. It was a great experience.

I can honestly say that both the sales rep and the installation tech provided great service from beginning to end. My service was installed in less than 1 1/2 hours later after purchase, as well as the tech cleaning behind themselves.

Didn't feel like we were forced to buy the product, but felt like it was explained well & honestly. Both guys were very polite & friendly. Felt completely comfortable letting them in my house, & that is unusual these days. They did their job very well.

I've had a great experience with Vivint. When something is wrong with the system, their people get on top of it, and fix it pretty quick. I've also had false alarms, and they were quick in calling me.

So far we have been very happy and feel much safer in our home and away. We house exchange students and safety is extremely important to us.

Rep very professional and knowledgeable. Not sure how to rate system yet. This is my first time but I love the app on phone. Super great.

I would recommend this security to anyone.

It was a pleasant experience from sales to installation. I had an active security system and I wasn't looking to switch providers but Eric ** came to my home and his kind personality kept me engaged so he was able to start the conversation. I hired Vivint that day and the system was installed two days later and I'm already enjoying the added safety I get with Vivint. Highly recommended by me. I'm sure you can find cheaper but I don't think you'd find better. Loyal customer for sure.

Had system glitches with the co monitor and lamp module. Curtis was very professional and represented Vivint professionally.

Brandon ** came to check my system. He introduced his self very professional, very polite, and answer all questions. I would highly recommend him. Vivint has always been there whenever I needed them. I would highly recommend Vivint. Thanks.

We got Vivint's basic security alarm system, which has the feature that lets us know if the front doors are open or close. It also has the glass breakage feature and the video camera, which we love having. When Vivint's people installed the system, they did what they said they'd do and did a great job. They also cleaned up, and it didn’t take very long. The equipment was state of the art and it's great. When we've had a problem, they’ve taken care of it, and if we set the alarm off accidentally, we know they're going to come on that line and ask what's going on. That’s what we want. They came to our home again, we gave some referrals and there was a $50 referral fee, which was real nice. It was an extremely satisfying experience. We love Vivint and we recommend it.

We had a glass break sensor that kept going off. We notified Vivint and they responded immediately. The service professional was very confident and professional. He was willing to listen to all my questions and explained my problem. My mother was delighted to have such a pleasant young man on the service call. I would recommend Vivint to anyone looking for a security system.

Great company, great installation, lots of options, customize to your needs.

Vivint, not only have the best rates, but also one of the best customer service. I have recommended Vivint to everyone I know without hesitation because I have had the most wonderful experience in the past 8 years. Go Vivint!!!

The entire experience from the sales rep who explained the system to the technician who installed the system was extremely positive. Our questions were answered and if we did not understand something, they took the time and explained things in detail to us. The technician took a lot of time with us to demonstrate the system and answer our questions. We are older people and are not up to date on the latest technology. We are very pleased.

The salesman was very nice, as was the installation team. The only issue I have with this process was the SPEED at which it "had" to occur. I asked to postpone the meeting to the next night because I was not home, and because I think that a commitment of this type requires time to discuss between husband & wife, but we did not have a chance to do that, not In a manner in which I would have been more comfortable. Therefore, the night turned into a 5 hour installation that we were not prepared for, and that I was not here for, and now I have to rush to cancel my existing security system before the first of the month. That... at this time... is my only complaint.

Fast, friendly service, answered all my questions, respected my home and made it easy to get it installed.

Our experience with the Vivint representatives were amazing. Both Cameron and Ryan were very professional and very knowledgeable of the Vivint security system. We are going to recommend Vivint to our family and friends. Thank you both.

I got Vivint's inside and doorbell cameras, and I also got sensors on all of the building doors. The sales reps at Vivint have been very helpful and pleasant. The installation went very well, too. A couple of guys came out to install the system, and they were polite. We chattered and they knew what they were talking about. I got what I expected from Vivint and everything works.

After reviewing doorbell cameras I found out that Vivint provides one. It requires the upgraded Vivint Sky panel. My service representative, Tunta **, was just superb! He arrived early in the three-hour window provided, did a great job installing both the new panel and the doorbell, and took his time explaining everything and letting me check out everything. The doorbell camera is superb -- very clear color picture, allows two-way voice from my iPhone, and keeps a video record from the time someone approaches the door, which is great. Because so many parcel deliver people drop the package at the door and then ring the doorbell and leave, this will let me check without racing through the house to answer the door only to find no one there. And of course for security, it's second to none. And I like the new panel as well.

Nick was the most professional person I have encountered while dealing with my personal business. He was very polite and knew exactly what he was doing. If you are extremely lucky, you may get nick as your service member and you will see also.

Vivint Security System is one that I highly recommend for the home. The cameras provide good quality views on a wide range. You're able to arm the system with confidence without having to rely on numerous numbers. Their sale rep as well as installers are knowledgeable, respectful and ensure that you're comfortable operating the system before leaving.

Installation was good. Keep up the good work and Rilley is a good person and is good in his Job.

From the salesman to the installation was a great experience. We love the peace of mind that the security gives us when at home and away. It is very affordable for the peace of mind that we now have. The doorbell camera is the coolest feature ever. I never miss anyone that comes to the door even when I'm not home. I highly recommend this system!

I just want to thank your company for the security and tranquillity you provide to my family.

We have had our system for 7 years. From day one we have never had a problem getting ahold of anyone and the system has worked for us a few times that we have needed it for fire. Most recently it detected a light smoldering at 2:30 am before it actually ignited and our hard-wired system that came with our home when it was built DID NOT catch it! The system tells you what area the fire is and the company is immediately live over your panel. It is so loud you can hear the personnel throughout your house. This system totally saved our home and will always give me peace of mind while sleeping and while away! If we had not been home they would have contacted the fire department who would have been here and saved our home. Thank you.

I've had Vivint for several years and I love them. I mainly have the security feature and the emergency thing. It was set up with fire detector too. I'm 73 years old and my handicapped daughter, who is 57, lives with me. I know that when we set that alarm, I don’t worry. Once it goes off, the sheriff gets here. When we do it accidentally, I would call Vivint and we'll be good. Their staff are great, helpful, and very knowledgeable.

Technician was on time. Called ahead to confirm appointment. The install of equipment was neat and professional and thorough.

Called regarding a concern with the system. They were able to set the field rep to my schedule. The field rep was very professional and courteous. Answered all our questions with common sense answers and did not use technical jargon to try and confuse the issue. I would recommend those looking for a home security system to go with Vivint. I feel my house is safe 24/7 and am able to get support when needed.

Having a hard time with arming and disarming system. Needed more time with reviewing it before the installers left.

Thanks again for your excellent service.

The sales rep was very good. He followed up and answered my emails when I emailed him, which was helpful. The first installer did a half-butt job and somebody had to come in later and clean up his mess. I have recommended Vivint to my son. They were supposed to give me a credit but it's been several months and I'm still waiting for that.

My customer service experience with Vivint has been great. The sales rep tailored my equipment with the things that I needed. The technician Peter was quick and very detailed on explaining how to use the system. I would recommend Vivint to my friends and family. I give Vivint 5 stars.

Very nice system! More bang for your buck! A full smart home security system, with cutting edge technology, that is priced a lot less than other systems on the market. The installers took their time and did an awesome job installing the system. Super nice service reps, who are very helpful explaining everything and how to work Vivint's user-friendly system! I am convinced Vivint is the best home security system on the market!

Somebody from Vivint came to our door, and my husband took a message because he knew that I was wanting a security system put in our house. I was gone for a few days, and called them when I got back. We have a camera and two master locks included in our service package. Scott, the sales rep, helped me decide if we needed these features. I love the service. I'm 70 years old, so I had a hard time adjusting my thermostat a lot of times from heat to cool, which I have to call and ask for help. Then, my batteries went out on my door lock and I had to call and find out where to get the batteries. Also, we broke it as I'm getting the batteries out and I ordered to get the parts and Vivint sent them to me. The people at Vivint have been very helpful. They have great customer service.

The technician arrived on time, explained the tasks to be performed. He tested and explained how to operate the new equipment. He was professional and represented his company well. I would recommend Vivint to my friends and family. I have used Vivint as my security provider for several years.

I had ADT but I wasn't that impressed with them. And since what the Vivint sales rep offered sounded really good, I decided to get them. The rep showed up on my door and the system was installed two hours later. It was that fast. The installation team seemed to do a good job. They've put a camera in my doorbell and in my house. ​They gave me something I can use to turn the lights off and on. They also gave me a Space Monkey, hooked up all the windows, and put in glass breaking sensors. My two doors were not even hooked up to my old system and they told me that my old smoke detectors weren't hooked up to the fire department, which I didn't know. They then hooked all that up.

Kyle who sold us the service and Ryan who did the installation were excellent. Kyle was on time for his appointment and explained everything in detail. Ryan professionally installed everything as explained, cleaned up and took his time explaining the entire systems operation to us. At this point my experience with Vivint has been excellent!

We have the Vivint security system for a long time. I'm paying $70 a month for a service that I'm not 100% sure about. It's sporadic when the system tells me there's an issue or when there's none. I don't know if it's recording when somebody approaches the property. I can't see it on my phone. I don't know if my cameras are on or off. Moreover, I can't get a technician out here. When I call Vivint and ask for help, they want to have me do a technician's work and I'm not a technician, so I'm not very satisfied.

I was a customer for many years with Vivint. I paid my bills on time. They sent a technician to install an upgraded panel in my living room. It was out of level. In early January 2016 I was told that on 2-28-16 our house was to be sold. I called Vivint customer service and informed them of this. I said that the new homeowner may want to take over the account at that address. I was told by a Vivint representative that it would be no problem at all. "Just call us when the house is sold."

It was truly a blessing to have the Vivint representative today. He was pleasant, knowledgeable, well mannered and just an all around nice respectful guy. Wish all companies had such nice reps. Well done..

Very customer oriented service technicians...

I'm not very happy with Vivint ​right now. I got the doorbell and two cameras from them but they promised me a monitor in the bedroom where I could hear the alarm from. When my wife's alone and in the bedroom, she can't hear anything going on in the rest of the house. Vivint​ said that they were coming up with one that did do that ​but​ that's been over a year and it hasn't happened yet. I also have a problem with the doorbell ringing without nobody even being at the door.

Cory was the best!

We have recently had two great experiences with Vivint. One with Sales Rep (Cortland **). He went out of his way to help us with setting up our upgrade. We would highly recommend dealing with him. Secondly with Tech for Vivint (Denis **) also was very informative, professional and patient. We found these gentlemen to be great representatives of Vivint.

The Vivint Technician was on time, very polite, efficient and thorough. He tried very hard to accommodate my service preferences. Even though it took him several attempts to be successful he didn't give up after the first try. He was patient with training me about the system. When he noticed I was having trouble with taking my old sign out of my yard he did it for me and replaced it with Vivint's sign. I appreciate his services and I'm very happy with Vivint.

We had a great experience with Vivint from the sales through the installation. Very professional and friendly. The service is amazing and our family feels safe with the system we have. Thank you!

The Vivint Team that came to our house were well informed and presented their program in a straightforward manner. Any questions we had they answered or if they needed to, got the answer. Installation was smooth and fairly quick for as extensive a system as we had installed. Love the automation in our home and will definitely recommend Vivint to any and everyone.

Our Vivint system was installed in September. There were multiple appointments and if someone did not show up, then they had to reschedule at the last minute then claim that somebody came. On the day that they set up my account, the camera was on as the guy demoed everything, and it was fine. However, my house was broken into the following night after the installation, and the camera was not on according to their indicators. Then a couple of days ago while I was traveling, my system had come offline.

Did not get my mini iPad. With deal going on.

My contract with Vivint ended on April second of this year and I did not want to renew. I turned down all of their offers and I kept insisting that I no longer wanted their service. About 8 am almost every morning they call me with phantom alarm messages. I have asked them to stop but they persist with the harassment. Please don't use them especially if you are a senior citizen. I am 69 years old.

I asked for help for a panel volume problem. The panel volume was low for exiting and normal operation, but in the event of an alarm, when a Vivint call center member would call in and speak to me on a two-way call, the panel volume was ear-splitingly loud. They have to call in to verify who I am and if help is needed. That is good. However, customer service thought a tech could help me. The tech who came out was awesome! However, even he could not fix the issue. They texted two other techs and even called in for field support. Everyone explained to the tech that Vivint wants it that loud. If Vivint knew from the get go that nothing could be done, from customer service to tech support, we could have saved a Saturday morning and lots of irritation. Vivint needs to get all of their people on the same page. Instead, I am upset and thinking I need to shop around.

I've had folks at work ask me what alarm system I use and I do recommend Vivint. We're happy with them. It's a good deal and they get back to you quickly if anything happens. It's the first alarm system I ever owned in a home but I don't feel like I need to try any others. We have the doorbell, the crash sensor, the glass break and window sensors, and the panel that controls everything. The sales rep was very professional, honest and upfront with all the cost and the requirements regarding the contract. He explained the program and the monitoring system very well. When he didn't know a question, he didn't dance around it. He’d say he'd get back to us on it and the timeliness of getting back to us was good. There are several competing alarm systems out there and I felt that this young man did a fantastic job.

I just got my system installed and I couldn't be happier! The service team was very attentive to our needs and made both my wife and I feel comfortable about adding their products to our home.

I seldom make a purchase without spending time reviewing the proposal. However the sales representative covered everything and did an excellent job answering my questions. The product offered so many advantages over my current system. I went ahead with the purchase.

Sales and install outstanding work. The best group of technicians and the sales rep. that I have meet. Professional even to removing their shoes, I was blown away. Fast, accurate friendly, organized and what else can I say... bar none!

Another company offered a much lower monthly payment. Called Vivint and they made me a better deal. Jay ** was my rep. Very polite, professional and accommodating. Renewal was a breeze. Field professional was awesome too. Very efficient.

An excellent, knowledgeable person. Would welcome him working in our home anytime.

I got Vivint's basic package with the video cameras for convenience and added safety. Every time I call, the problems are resolved quickly and professionally. Vivint is a very good group. I have it for 6 years now, and I haven't had any problems.

Vivint welcomes us to the 21st century! Vivint really knows their stuff. You couldn't be in better hands!

Jesse came and installed my security system today. He was very professional and courteous and even put up with my yappy dogs on his heels while he worked.

I can't find my work order. Windows weren't in the system.

I would recommend this company, the service is great.

Elbert and his assistant trainee were very professional and nice in their visit. Glad for them to come anytime.

Salesman and service technicians were great to work with during the installation. Very happy with the product.

We moved into a new house so we got Vivint. I liked their system and their sales rep was really good. The installer was also awesome. The only problem I have is they wanted us to recommend it to somebody and I did. So the very next weekend, I had family my down and Mitchel came back here and showed my niece all about it. She then bought a new house in Medicine Hat and got Vivint. I also referred my friend, Leland, and he went down there and got it. But he forgot to give them my name. Still, those are two referrals that I have given, and I should have gotten a referral thing, but I saw nothing over that.

I got Vivint's basic alarm package. Their sales rep explained everything to me, and their installation team was friendly and worked in a timely manner. I'd recommend this company.

The guys that came to my house were very professional and nice. Great bunch of guys that made me feel safe in my house again.

Ashlyn ** (a very young salesperson) appeared at my door and I could hardly believe how professional she was in introducing Vivint to us. She is knowledgeable about the product and took all the time needed to help us understand every aspect of the program. She came back the following day to be sure we understood everything. She is an excellent salesperson, never pushing more than we needed. We have full trust and confidence that Ashlyn will always be there for us if we need her expertise in Vivint.

Best service for a awesome price. I would recommend Vivint to anyone who is looking for security for their home or business. From the representative to the installers, they were just a great group of people. They explained everything to me and made sure I understood everything. And the equipment is top notch and extremely user friendly. I say yes every time asked about Vivint.

A company that present professional people to represent their business makes or break them. I would highly recommend Vivint from how they handle an issue that I had. No hesitation. They sent their best to clean up someone else mess. I've had Vivint for over two years and the original guys left expose wire in my garage, now I should have called sooner, but ok I totally forgot about it. My husband return home after a year and was unhappy with the expose wires but forgot to call them.

Thermostat install - On time, friendly, good install. Made sure I understood how to use all the features. Somewhere the scheduling got mixed up. Had a date of 4-22-16. They arrived a day early. It's OK though just glad I was home. Not a big deal, just wanted to let ya know. I have been a customer about 7 years and plan on staying a customer.

Our Vivint package has about everything: a doorbell camera, some more cameras, an alarm, and a thermostat. The service has been off and on, though. Sometimes it's great, sometimes it's bad. Additionally, the sales reps are not very good at some things, but they are courteous and they try to help. Nevertheless, I am very happy with the experience. I’m also very happy with the installation team. They came right out, did everything, and made everything work fine. They were very knowledgeable, too.

Your installation technician, Kyle **, was very professional and did a great job explaining how the system worked. If all the Vivint technicians are as good as Kyle, you have a great team.

So far great customer service, and the systems work well. I would definitely recommend this system to family and friends.

As of now, I am very excited about feeling secure in my house and when I'm away. The tech was great. He cleaned up and made sure everything was back in place. He also took extra time to make sure I felt securely and knowledgeable about my system.

Brother's here in Fayetteville Ft. Bragg NC. I just wanted to put it out there. If any of you guys have an installer come out to your home be sure to ask for Patrick. He's the only Patrick in this area. He's well and more than knowledgeable about the service and product. You'll be more appreciative than ever that you asked for him.

Today's total experience was simply awesome. I was given a time frame and it was kept as promised. Upon arrival everything was explained in detail about what was going to be done and how. I really enjoyed the fact that I was made to feel like an individual and not just another customer trying to get the job done and on to the next. The services were recommended to me and I'm glad I joined the Vivint family!!!

All the experiences we've had with Vivint sales and installation team have been great. I'd recommend them.

We had the doorbell camera as well as the motion, flood, heat and door sensors included in the service package we bought from Vivint and I'm definitely satisfied with their services. Their sales rep was knowledgeable and the guys who installed the system were really quick with the installation. It was a very good experience.

Today we received our new Vivint alarm. Our sales rep Brayden was very nice and spoke in a very professional manner. I invited him in and we sat down to talk about all our options for home security. He was very knowledgeable of his product and answered all of my questions clearly. When our installer Funk showed up the customer service kept getting better and better. He was very kind and professional, let me know about all my options for installation. Funk also gave me plenty of tips and ideas that would work best for my home security. Funk walked me through operating my new system and utilizing my smart phone with my security system. I'm very satisfied with the service. I hope the alarm works as good as its employees.

Just got this alarm system. The technicians were very informative.

Switched from ADT to Vivint. I am very happy with the service I have received from Vivint. I highly recommend them as a company to use for a security system.

This is a wonderful system. We upgraded from the ten year old system, and are so far delighted.

Vivint's services are pretty good, so far. Their sales rep was very friendly and answered all my questions while the installation team was nice as well.

A gentleman came out doing door-to-door and he was wonderful. We got done with our sales guy about 10 in the evening and I thought that was the end of it. But the guys showed up and said, "No, we're here to install it." I was surprised that they were putting the system in because it was late at night, which was the only issue. But the installers were in and out real quick, and they got the work done about two in the morning. I got the package from Vivint with the smoke detector, glass breakage, camera and the doorbell. I also have the application on the phone so I can turn it on and off. I've had the system a little bit less than a year now and so far, I'm really happy with it.

Vivint first came to our door nearly 10 years ago when our son was only about 2 months old. My husband works nights so I wanted to feel safe with a new baby. Ten years later we are still with them! Their customer service is great and their response to an alarm is always on point.

I was happy with every aspect of this company, from the first phone call to the installation. I felt comfortable with the professionalism of all of your employees that I dealt with. I especially was happy the person doing the installation. He was on time, attentive to our needs and questions, was very patient when showing us how to use the keypad and all of its functions (which are amazing). I felt very comfortable with the installer in our home and was very happy with his work.

I have to admit that Vivint techs gave 110% in trying to fix the problem, after two different techs came out, they discovered it was a bad transformer. So, the problem is fixed and everything is in working order. I'm supposed to get a $50.00 credit for the month and a half the system was not working, we'll see if it happens.

My friend told me about Vivint and I got the package that includes the sensors, the alarm and some cameras. The sales reps were knowledgeable and the installers cleaned up after themselves.

The technicians were very, very helpful explaining the system's procedures to me. They were professional; but friendly.

I have the doorbell camera, thermostat, and all the sensors on the doors and windows because I've got my three little kids and wife at home. The Vivint sales rep was great and friendly. Everything went well. However, I need to call them out because the system isn't working very well right now.

We had a door that would give phantom alarms. It would say it was opened when no one was there. We called for service and the Technicians were at our door within 48 hours. The original call was on Sunday and the problem was resolved Tuesday.

If you are lucky to have Miss Alecia assigned to your home, you are in for an outstanding Vivint installation experience! She remained until the work was complete and I was impress with her skills, technical knowledge and recommendations to maximize the safety in my home and personal security. Believe me, you will be too!

I have transferred my service multiple times over the last few years and have been pleased every time. I have been treated like a priority and my requests handled in a timely fashion. The service has been excellent and I do not regret choosing Vivint for my home security.

An awesome field tech. Willing to help in any way.

I feel safe and protected. The way Vivint responds to customers is timely and professional. I was cooking, the house got smokey, the alarm went off and seconds later they were calling to make sure we were alright. Thank You Vivint.

Alexis, the gentleman from Vivint who came out to install my system was very pleasant, helpful and explained everything to me. He cleaned up after himself and did a great job. I have the doorbell camera included in my Vivint service package. I also had the thermostat which I got rid of. And then I wanted the outside camera, so I put in the order, but it’s been back-ordered for a while and I haven’t heard anything since then. Additionally, they had told me one price and charged my account that. And then they came back and charged me twice for the same month, but I was credited for the next month, and now everything has been fine.

I recently had Vivint installed in my new house. The peace of mind knowing that I have access from anywhere and someone monitoring my house for burglars, and fire is priceless. The convenience of the automatic door lock, garage, and doorbell cam is awesome. Will recommend Vivint to everyone!!!

The technician that came to my home was on time, polite, friendly and knowledgeable. I called Vivint yesterday about a new system and they were out here the following day. I haven't had this good of customer service from any vendor in years!

My experience with the technician went well. My problem was with the business office. After replacing 2 doors, we called to have the sensors replaced. After first visit I was told they no longer carried those sensors and I would have to replace the whole system. (I had the sensors and was just asking they be put back on). Loyalty program rep said it would cost $99 even though we had been customer for 8 years. I said I would then like to disconnect and they said we would have to pay early termination fee. After 8 years? I again mentioned I had the sensors and just needed them reinstalled. They set up another date with a different tech. This tech took the sensors and reinstalled them and tested them. Everything worked. Long road and lots of frustration. This experience caused a lost sale cause son was looking to have a system installed. He went with another company.

Since it’s the right thing to do for security, we got all of the features included in our service package from Vivint. The Vivint sales reps were great, and the guys who came to install were fine, too. We're good with them right now.

Vivint got everything all done here during installation, and was quick and easy. So far the service has been good.

Great modernized system. Rep was professional, friendly, and very informative. Technician was quick, also knowledgeable, and thorough in showing us how to operate the system.

Our lock system is what not working and we were unable to use our code to open the door. Additionally, the bolt was catching, so there was a combination of problems that were attend to with professional efficiency.

The package that I got from Vivint included both alarms and window detectors. Everything went good dealing with their sales rep.

Very professional workers. Great teamwork! The attention to detail was great. A complete overview was done including apps which needed to be downloaded. Perfect! Each worker did what needed to be done in its entirety. Great customer rapport. You definitely have to be a people person for this job and the workers that did the install were EXCELLENT!

Vivint personnel are the best at what they do. Before I chose Vivint, I read reviews like it's expensive and they go too far upselling, but my experience was far from that. Sure, Jonas my installation guy recommended some sensors in certain areas in my home, but in the end I was firm that I did not need certain gadgets I did not find necessary and he respectfully submitted to my decisions. He was very knowledgeable with his craft, and he patiently explained to me the details of the security system set up. Everything I expected as seen on the YouTube video instructional was performed by my installer, even putting on shoe covers when going upstairs in the carpeted bedroom, quick heads up before carrying out certain necessary work as some minor drilling work to accommodate my camera wires, etc.

So far Vivint's service has been really good. The installation team was fantastic. Two gals did it, and they were great. One of them had to do a couple of follow ups and she did it fantastically as well.

I really like the guys at Vivint. Austin was really nice. He’s very friendly, polite, and pleasant. Marco was also very nice. It was a good experience with both of them in the beginning until the end. I would recommend Vivint to anybody because the service and the response rate that I got were really good. The equipment is very nice, too. Everybody who came into our house always had something positive to say about the whole set up. I really appreciate it and I like it. I’m happy and satisfied.

Vivint's terms were a little long, so we had a shorter term. At this age, I don’t want something that’s too long, and we were able to pay by the year instead of by the month which I don’t think they usually accommodate. The pricing was a little tight but it worked perfectly for me. And so far, their products have been very good and we haven’t had any kind of glitch. We have some minor things with the continuous use of the front door, of course, with the automatic latch where we open it by a remote, but it’s due to the amount of use. Sometimes it takes a little tinkering and that in itself does not have anything to do with Vivint. A few times I’ve had to reset my wifi, but it hasn’t been that difficult to work through the panel or call for some assistance over the phone. Billings have also been pretty good. It wasn’t completely set up over the internet when we first tried to deal with billing ourselves over the internet, but it was easily taken care of over the phone.

Vivint is an awesome technology. We got the doorbell and two cameras from them. It’s really a good thing. I like it especially when I’m away. I can see what’s going on. The only disappointment I had was the doorbell camera which I thought was going to go a little further down so I could see more out. I just wish I had a camera in the front that shows me who’s on the road or who’s coming in. There are also times when the doorbell goes offline and it doesn’t ring inside. They said they'll fix it though. Nevertheless, I'm satisfied with Vivint.

My experience with customer affairs was awesome. I was able to get what I needed at a very good price and taken care of promptly.

After a bad but friendly experience Vivint made things right with my install. They sent out a more experienced installer (Kent). His care for his company's brand was top notch and he made sure I was satisfied before leaving that day. If you're choosing Vivint in the Saskatoon area I recommend you ask for this installer.

My daughter referred Vivint to me, and I like them a lot. Their sales representative was real good. Although the installation took until about 1:00 in the morning, they gave me a free month for that, so that's alright. I have the doorbell, the garage door opener, the thermostat, and the wall monitor. I'd recommend them to a lot of people.

So far so good. I believe it could be one of the best systems security and automation system on the market. Really like the doorbell and the door lock.

Very pleased with the service provided. The Representative was knowledgeable, kind and very patient. He did what he said he would do and that is very important. The installation person very knowledgeable and installed in a timely manner. Very satisfied.

My Vivint alarm system has cameras, a remote glass door opener, a keypad lock, and a remote lock with my phone which I can also use to arm and disarm the system. I also have a smoke detector. Vivint's service has been perfect and I haven’t had any issues. It's been a great experience.

I have the doorbell camera, indoor camera, fire and medical features of Vivint and I've been using them for over a year now. The salesperson that was here was extremely knowledgeable, while the installation team was a summer crew and they're college kids. So there were a couple of times I needed to call for service to come out and correct what they did. Also, sometimes the customer service really doesn't know what he's talking about but overall, I'm very satisfied with the service.

Excellent Customer Service per Santiago **.

I had a bunch of stuff going out of my garage so I walked up to the Vivint sales person and asked how I go about getting a system installed. I got the package that included the doorbell camera, thermostat, window sensors, door sensors, and an outdoor camera. The installation team was pretty quick with their work. The cameras are awesome, too. It’s nice to be able to have the kids go outside and play. I put the camera up on my phone if I’m inside doing homework and I watch them through the cameras. I'm pretty satisfied with Vivint.

I am very pleased with this new system. It fits my family lifestyle and busy day schedules.

My Vivint security system has some monitors and a doorbell camera that doesn't work. A couple of times, their staff came out but I gotta call them again. Overall, their people have been good and it's been a fair experience. But we've had the system for almost a year and it still isn't working properly. It works well for about a week and then it doesn't.

Pushed on us as salesmen do. Nice guy. Just wasn't ready to commit. And the installation guy knocked at the door and I haven't even committed anything. Nice proud icy and nice people. Good products sell themselves. Not salesmen.

I have a doorbell camera and control for my garage from Vivint. I also have an indoor camera and TPX on my door. I’m super-satisfied with Vivint and I love the service so far. I’ve not had any issues. I’ve had a good experience with the reps, as well.

Vivint as a company offers all needed in the security system that you would want to completely protect your home. Field Reps and installers were good at their jobs to ensure all questions were answered.

If you're choosing to go with Vivint ask to have your install done by Kent in the Saskatoon area. He will make sure everything is in working order and you are satisfied with your system before leaving your home. Price-wise Vivint seems expensive but in the long run after doing the research on companies their response time is amazing with alarms and very 21st century.

The sales rep and installers were all good. Everybody I've talked to in customer service have been great. I'm satisfied with Vivint's service.

I called CenturyLink to see what they offer for home monitoring. Then an independent salesperson called me back and had another company that had a better deal, and it was Vivint. It was good communicating with the sales rep. There was a gentleman named Fong who did the installation and he was very good.

I have been with Vivint for eight years and their customer service, equipment, and tech personnel have NEVER failed me. I am extremely comfortable and confident that Vivint is securing my home and I couldn't feel any safer. Vivint has the most up to date and efficient equipment in the industry. Most impressive I have ever seen and it keeps getting better and better! Thank you Vivint!

Vivint has been wonderful. We have the doorbell camera and the thermostat and it's been working. The installation team was impressive the day they came in to set up the system. They knew what they were doing, got after it and got it done. It's been smooth sailing since.

We have the smart panel, a camera, the front door entry with camera, glass breakage and carbon monoxide included in our Vivint service package. Their sales rep came in, explained it to us, told us how much it was, and showed us what it did. Their installer came the same day. They were here within 10 minutes of us signing the agreement. They came in that afternoon and were done within an hour. They were fast. I've had to call Vivint a couple of times. One of my sensors fell off the door and I had it within two days by mail with no charge. The customer service after the purchase was great like during the times I've called them to have the panel reset. The people there are very nice, very courteous and very helpful.

We have all the security features for the windows and doors, and the keyless entry system from Vivint. I have issues with the doorbell camera and false alarms going off on it, and I also had to replace the battery in it. I’ve called the people at Vivint about it. They tried to reset the panels and worked on the doorbell, but I still have issues. On the phone, it’ll log in and then it’ll keep saying ‘not responding’. Then it’ll do it on my phone and my wife’s phone. They have different kind of phones and different carriers and haven’t been too good with it.

This service man was so great and caring. He did the work with such a great skill and work was performed very clean. He did explain the work so properly. We are so pleased with his visit.

We have now had two Vivint technicians come out, and have been extremely pleased with the knowledge, patience, and service of both.

Vivint is a good company and I'm satisfied with their service so far. I got cameras and automatic door lock. Their sales rep was great and called me a couple of times to get me started. The installation team was very professional and got the work done. I would recommend them.

Very pleased with installation experience. Quick and friendly. Tech had a little trouble with Data Entry folks getting it switched over from old customer to me, but it wasn't too bad.

Have not received at this time.

My installation professional Brandon was exceedingly friendly. He explained everything in detail every step of the way and made sure I was super comfortable with the system and service before he left. Awesome job!

A Vivint sales rep came to our house, and was very friendly and explained everything to us. We got the package that included the doorbell camera, three monitored doors, and the setup was quick and simple. The installers did a demo on how to use the system and cleaned up before leaving.

Derek was an amazing help and an amazing individual overall. He was of great help and really made it easy to understand it all.

I had an issue with my Vivint service and the company sent out a technician to take care of it. Tommy arrived promptly on time. He was very professional and courteous. He is an asset to Vivint. I would recommend Vivint to anyone due to this technician. When you meet him, you'll remember him. I've never met someone so proactive and helpful. If I had a company I would hire him in a heartbeat! You need to give him a raise! He's always smiling! Vivint is lucky to have him.

I have the doorbell, the combo-lock, and the camera included in the service package I bought from Vivint. All my windows and doors are set to the alarm. The service is great! I've had great interactions with the sales reps at Vivint, and the installation guys were wonderful. Vivint is a great system with great plans. My overall experience with them was perfect.

My husband's away with work a lot and I have three kids so having Vivint gives me a sense of safety. I have a doorbell camera and a thermostat. Vivint's sales guy was amazing. My kids were there and he answered all their questions and didn't get aggravated like some people do. Even the guy that came and installed the system was super nice. I'm completely satisfied with everything.

Was having problems with the camera and Internet Jose was awesome. He handled my problem and had the best attitude. If I need help again I will ask for him.

The Vivint sales reps did what they were supposed to do. They came when they were supposed to come. It was great. Their installers took care of everything efficiently.

Cellular Upgrade - The Vivint rep was at my house at the scheduled time! Actually before! He took care of business!

An agent from Vivint came by our house and sold us on the unit. We got the doorbell camera, window break sensors, smoke sensors, and two motion cameras. When the installers came, it was really late and we were ready to go to bed. They had to come back the next day because there were some pieces they still needed. So far, one of the pieces broke and Vivint sent me a piece but I haven't been able to call to install it yet. Outside of that, Vivint has been good and we've recommended them before to our friends.

Always happy when I need to contact Vivint for assistance. Always get any concern dealt with right away. Have helped me over the phone with issues. Have replaced faulty equipment right away and with no charge or hassle.

Two technicians showed up, one in training, and they were both very professional as well as relaxed, confident and friendly. I have a Blackberry cell phone which I was told there was no app for the BB, but the technicians found a way and I now have an app for my remote keyless access to front door/back door. Highly recommend them both.

Even though I was slightly put off by the somewhat overzealous sales person on my first phone call, the installation technician more than made up for it. As a business owner, I would hire that gentlemen in a heartbeat. Absolutely the BEST!!!

My experience was very positive. Representative called ahead and was very prompt. He was courteous and knowledgeable. Was very willing to answer my questions.