Vivint Reviews

Mike **, Vivint installer, was excellent. Offered very helpful recommendations of security devices/accessories tailored to our homes needs. Was very professional, timely and courteous. Exceeded expectations. Only complaint was told originally by salesperson via phone call that system worked better w/ Google Home Assistant which it currently does not. This seemed a little bait & switch but installer explained capabilities before installing.

The tech was super awesome, he was very patient, very nice, resolved the problem no matter what, very professional, he should really really be a supervisor. He looks like he has very good skills to be a supervisor. Just only the way he handled the whole problem was so great.

Yes l would. The service was great. Everything work great, just like to say happy to say thank you and everything work so good and people friendly. I'm going put on my Facebook pager and let my friends know about Company and service.

The professional, Kenyan, was polite, thorough, and did a fantastic job installing my equipment. He was in and out in no time! I’m really enjoying my system and look forward to great 24 hour security!! I definitely recommend Vivint services! Thank you!!!

I order on Friday, they call me Monday. Wanted me to sign some papers. Call me again on Tuesday to sign papers that I signed on Friday and Monday. They told me on Friday that my order was shipped out but they didn't ship it until Tuesday. I still haven't received my orders.

Just got system installed and the tech was very efficient and knowledge of the system. Tech answered all my question and explained the system and how it work. Will refer to all my friends and family. Tech also help with setting up on my phone and Alexa.

Installation technician was very nice and thorough in his work. He was patient in walking me through how to use the system when he was done. I would definitely recommend this company. I decided to use this company after my daughter and son in law had it installed in their house.

We were very pleased with our experience with Johnathan! He was very helpful and informative with everything we need to know! He reviewed the details of what we have in our home and how to use it all. We feel like we got excellent service.

Security at its finest. The tech was awesome. Five mins early to the appointment, very knowledgeable and professional. He was clean and did great work. He walked me through all the paperwork and options. To me, I wouldn’t use anyone else for home security.

Representatives were knowledgeable and courteous while speaking to them. They explained everything with detail and as new clients, we were very satisfied with experience. Next step is to experience the safety of have a protected home and security for my family.

The salesperson was very well spoken, knew what he was selling, But I do have a problem with the installation of one of the cameras that's not a good location. The installer said that was the only location we can put it.

From the knowledgeable staff and how they worked so sufficient and in a timely manner to get things installed and in order and we're great at doing what they did. I would recommend these guys and Vivint to anyone of my friends and of course family members.

The install was done great and he was very helpful. I will definitely recommend Vivint to everyone I know. I feel way safer having this security system because it is the same one my dad has at his home and it works great!

He was incredible! Gave us all the info we needed to make the best decisions for our house! He explained everything very clearly and outlined all of our different options and how they would benefit us. He was very considerate of the fact that we had a baby sleeping in the house and was always checking to make sure what he was doing wouldnt disturb him.

Our technician was amazing and he really took the time to show us how everything worked and offered suggestions to fit our needs. Was very respectful and knowledgeable of the system. Would definitely recommend! I’m happy that I chose Vivint and it makes my family and I feel safer in our home! Glad we made this decision to get Vivint.

Very professional and kind. Gave us contact information just in case we have additional questions. I will recommend my co workers about the experience I have with my new security team. I feel much safer now. I apologize for taking so long to join the winning team.

A friend told me about your company and was right. Service on time as scheduled, fast, secure, very professional, friendly, knowledge of the system. I am very pleasant with your service. I would recommend your company to a friend. Right now the system is working perfect as I wanted and needed.

Had my system at my new home engaged today. Technician Johnathan ** made it easy and fun. High marks to him! I intend to tell the rest of my gated community to request Vivint & Johnathan! System is easy to learn and I feel safe with it.

Great service and friendly technician! Andrew was very helpful and knowledgeable about the security system. He walked me through everything step by step so I felt comfortable with everything before he left! I would highly recommend Vivint to anyone who is looking into getting a security system!

I recently signed up with Vivint. The equipment I received was customized to my preferences in what I felt would be most useful in my home. The technician arrived within the same evening and had the entire system configured and live, within about 3.5 hours. Great customer service.

Brinn was professional and courteous. She did a great job to explain the account transfer setup and answered all my questions. She did a great job. I am looking forward to my services with Vivint and hope that I continue to receive the same type of service as I did today.

The technicians were very knowledgeable about all aspects of this system. They were very polite and friendly. Everything went very smoothly. I was pleased that I didn’t have to clean up after them like I do my husband when he works around the house.

The technician was very polite, courteous, friendly and knowledgeable. The equipment is very useful & helpful in my day to day routines. I am very happy with the service that I have received today and in the past. I am also very satisfied with the results of the equipment installed and the app associated with the services.

Very informative introductory session. Prompt installation. Professional staff. All equipment provided is top of the line. High quality cameras, combined with easy to use technology, to secure your home. So many features/options to customize your system to fit your needs.

We choose Vivint when the sales rep seemed knowledgeable and helpful. Unfortunately, this was not the case. Placing an order on Feb 25, and almost 2 weeks later Vivint is still telling us they can not offer an installation date. This is due to our area being listed as a relocation area, so for us to receive installation services we will have to wait for another person to choose service with Vivint. It is unreasonable to tell a customer they may possibly have to wait months for installation because they will not provide service to that single customer.

The service was exceptional and responsiveness was beyond our expectation. Leonard, our service rep explained everything clearly. The plan was affordable and we received details via an interactive module. Also, the technician was there to install within 20 mins! Amazing! We highly recommend the service for safety and efficiency of your home.

Unorthodox way of sales and marketing but prospected my household well. Excellent knowledge of the product. Friendly, polite and persistent. I believe we needed this product. Great timing! Referral on his way! The technician Josh also did a great job so far but will finish the work on our scheduled appointment on Tuesday.

They went over everything thoroughly and spent a lot of time teaching me as I am all. They cleaned up their mess and left all of my previous supplies here. I would recommend them to anybody and everybody. They help me pick out all the items that was best needed for my situation. Thank you very much. This was a personal residence and not too much what’s needed for it but I am happy with everything I got and can’t wait to use.

Love the camera. Will tell all my friend Android family to get your services. l feel very protective leaving my house. Thanks so much for helping me and my kids have a safe place to stay. I will tell the world about this.

Joshua was our Vivint installation tech. Excellent customer service. Was very pleased with his patience in teaching senior citizens the Smart Home features. Explained every detail concerning the smart home program. He answered all our questions and didn’t mind if we asked twice. Thank you Joshua!

Rhett was great. Very friendly and open about services and options. Came in and walked me through everything and made it simple. Did not seem pushy with anything. Just trying to find the best deal for my home. Would definitely recommend to a friend.

So my Technician was Will.... This guy is the real deal.. polite, professional, dedicated, friendly and just by talking to him I can tell he loves his job and in my opinion when you enjoy what you do nothing can go wrong....5 stars for my tech today.

My relationship with the company is still very new but so far so good. Installation was great - Will, who installed, was very friendly. I also received text notifications and a phone call from the company leading up to installation which was nice.

He was great from beginning to end. Talked me through every step that he was doing. Made sure I knew how to work the alarm and what was what. Showed me each part and broke it down with the paper work and even stayed longer to make sure I got all the answer I needed.

The tech was very knowledgeable. He was very friendly and personable. He got our system done quickly and efficiently. Overall it was a very pleasant experience. The sales rep was friendly and did not come on too strong. We are happy with the choice in coming to Vivint for our security system. We will definitely be passing on our experience to our friends and family.

Experience was quick, and informative. Everything looks amazing. Technician was helpful and efficient. I appreciate the recommendations made and all of my questions answered. I am very pleased with my equipment. The app and panel are very user friendly. I would definitely recommend to a friend.

Jade ** Technician. My technical was nothing but pure AWESOMENESS!!! He did an exceptional job and explained everything about my system. He was patient, knowledgeable about the product and also assisted me with phone App and installing that as well. All I can say is GREAT customer service skills and they were displayed.

Very professional. Both sales and installation were outstanding. Installation tech worked until almost 1 am. He also gave a tutorial on how to operate the system. Sales representative answered all questions and helped me verify his identity as employee of the company. Highly recommended.

After years of no security system for our home, we decided to look for one that met our needs. Vivint, was the perfect match. Had what we wanted for the price. They were able to install the same day. Very happy with the service. I know we will sleep better at night.

Very friendly customer service and they were also very quick to get our house set up and ready to go. The system itself is great and we are happy we have it. They explained how it works pretty well to us.

Vivint came by my house and after doing a sales pitch offered to buy out my ADT contract and keep my door sensors as well as add cameras all at $0 upfront at just a little more per month than I was paying at ADT.

Roosevelt ** was my smart home pro. He was warm, kind, professional, friendly and knowledgeable. He made me feel like living in a smart home was totally necessary. I do feel safer now that my home has cameras and sensors. I will be recommending Vivint and RJ to my friends and neighbors.

Jared was great, very friendly and hardworking. It was late, and he didn't seem bothered at all by the time. Showed us how to work all the gadgets. We feel a little smarter now. So far so good on all equipment in working order.

Vivint is absolutely the worst company you'll ever deal with. I have constant issues with the system and they can't see it on their end so they only will send someone if I give them more money. I hate Vivint. The system loses connection all the time, glitches, and their service department doesn't care.

Jeff did a great job installing and guiding me through the process. I would definitely recommend Vivint to anyone looking for a video doorbell or a security system. He was patient with all my questions and answered them in a clear and concise manner.

Technician was great and spoke well about the system and what he was doing and why and did great. Was on time and very responsive to the questions I had asked and he answered very well and with lots of information I didn't know and very well spoken and took pride in his work.

Reinstated service with Vivint today. Tech Josh was fantastic; on time, knowledgeable, thorough, and professional. The panel had to be replaced and he spent the necessary time to help us update the Vivint app to be able to access the system remotely. Vivint gets 5 stars, and Josh gets 10 for going above and beyond the call of duty!!

We had a great experience from the initial set up to the installation. The installer was courteous on time and knowledgeable of his product. Time will tell on the service side but as of today they’ve done great. Based on the experience that I’ve had so far I am expecting great things.

Daniel ** was outstanding on the installation! On time, courteous and thorough. Love the system. If only customer service was as good as the installation and the system operations. Good company with a chance to be great if they make the call center better.

I got a call back on my request for a quite within minutes. Sales and set up was easy and quick and all via phone, text, and email. This is a thorough system. I definitely feel secure. I would recommend this system to anyone.

The young man Mike is his name was very Polite. Took his time to explain everything he was doing. It was a very nice afternoon. He did a very professional job. Did not leave till he was sure me and my husband knew how to work our security unit.

Installer was fast & precise, but no cleanup. Angel was a good sell, because I am a HARD sell! Equipment is very user friendly, but thermostat is confusing. It leaves a sense of security knowing that I can check on my Home whenever neccessary. The fact that it can be used by all of my Family members that have mobile devices is a plus, because now my children can open & close the garage for access with waiting on their NaNa.

Todd ** and Ethan ** were the nicest young men to deal with. They were very competent and explained every thing very well. I felt very safe and comfortable with them in my home while they installed the system. I highly recommend them.

Could not asked for a better service technician, made sure he treated my home with respect. Clean up after job was completed. Explained the system to both myself and husband. Double-check that the system was working before he left.

The experience with Danny was great! He made it very easy to understand everything. Was very helpful and well informed of the products that I needed! As the customer experience, I would recommend Vivint to friends and family for their security needs.

I want to let you know how much we appreciate the help you have offered us by having Mr. ** put in our security system so efficiently. After he arrived I realized I had needed more camera coverage. He complied with everything we asked for. He also explained how all of the installed components worked. We are very happy with the door camera and how clear the picture is even some of it is seen through screen on the side of the front door.

My tech was very knowledgeable and talked us through everything. He showed us how to use the app and the panels which was very helpful. The system is awesome. Very easy to use and I feel protected. The price is reasonable.

Great service and technician was very professional. Vivint’s platform is user-friendly. Now we feel safe and secure, with the service provided. Love the features that Vivint has. I would highly recommend this service to family and friends. Thanks, Vivint.

The technician was quick to install and very knowledgeable. Very helpful in walking me through the app on my phone as well as the device in my home. I would definitely recommend this service to friends and family in the future.

Great customer service from the beginning to end. The install tech, David, was professional and personable. Went through everything with us to ensure we knew how to work the system. Gave us options for upgrading our cameras in the future.

Alex the technician was excellent, very knowledgeable and professional. Everything was explained, as he installed the. Equipment, all paperwork was explained. In detail. Everything was professional done. Thank you for your courtesy and your promptness in getting the job done in such a timely manner. I Would recommend your company and the technician to anyone.

I had a rep come to my house last night because I just bought this home and it was already equipped with cameras and security system. He was very helpful and walked me through how to do everything. I would definitely recommend to friends.

The installer was great. Explain everything on how the system works. Took the time to review the existing system from the previous owner to make sure everything work. Added the doorbell to our package and even gave us a new solar security sign.

They have good services and very professional! Highly recommend to everyone. Every one should check it out for themselves. You will not be disappointed. The quality is very clear like the movies are. Love that I can see everything so clearly.

We just got the service a couple of days ago. The technician was amazing, explained everything in detail and made sure we really understood what he was explaining. He took his time with everything. No rush. So far so good with the service. Thanks.

I couldn't have asked for a better person to do my installation. I'm amazed at how friendly and professional he was. Your sales rep Nick was amazing as well. Only good things to say! We already feel safer and more comfortable. Thank you!

I was struggling with a bag of soul at Sam's club when a young man came running over to help me. He asked if he could show me the smart home system. I was not in a hurry so I gave him my ear. Long story short I booked an appointment for the next day and now because of the other really nice young man that arrived at my house I have a smart home and med alert for my husband. Great job!

I would recommend our tech. He was very helpful and had great knowledge of the product. He had a wonderful personality. I feel very secured. I would like to thank you for all the help and explaining it a couple of times to us. Thanks so much.

Our technician was thorough and explained everything to us. He came on his day off to set up our smart home. We are really pleased with the system and safety it will provide for our family. We also love the incentive you all offer for referring people.

Bought a house with Vivint system already installed. Javier came out to activate the system, provided top of the line service and communication. Answered all questions my wife and I had and made us feel very comfortable with the system.

I was told that the takeover kit would include all my previous equipment including sensors Carbon Monoxide detector and fire alarms. But once I had the system installed was told the detectors were not included and were $100 each. I called to ask for a discount on the fees and was given a discount on the smoke detectors, buy 1 get 1 free. I have several smoke detectors and could only purchase 1 smoke detector with an additional fee and 1 carbon monoxide detector. I then was thrown into a fresh hell of not knowing what my monthly fee would be with the added equipment. I had called twice and the technician had to call twice and his tablet would then update the amount due and I received 4 different amounts with every call and survey. I am very disappointed with how this new service was setup.

We are new homeowners & Vivint customers... in Spring, TX. So far, the Vivint sales team have looked after us & the installation technicians were amazing! So far, we are certainly happy to recommend Vivint for Smart Home technology & security.

I think it's Hard to Experience something that has just been installed. I think this should be asked say after 30 to 60 days after installation. I finally got it installed after about 28 days due to aligning my work schedule. It appears that everything went well so far. I also notice that there is a neighbor of mine that has purchased Vivint.

I give Vivint 5 stars today for great customer service. Very helpful, I didn’t have to wait to get my equipment setup and the tech was excellent as well! He was very helpful and knowledgeable about the service. Vivint came and saved the day now I feel more comfortable and relaxed in my home.

We were looking for a security system and didn’t know what brand to go with and we went to Sam club and they present this system and we loved it. He was really nice, had a great personality and did a great job. Explained everything which made it easy to make decisions. No complaints at all. I will definitely recommend him to friends and family.

Centric was amazing. He explained every detail, and walked us through each step of the installation. We were ADT customers back in Nevada, but using your services has been the best, especially price-wise. Thank you and we appreciate you all for doing what's best for us.

I was told that I did not need wifi to use any of the system. Technician let me know I was misinformed. This made me unhappy. Technician was fast knowledge but smelled bad. He also appeared to have a cold.

I first spoke to a sales rep with Vivint. The individual answered all of our questions. A scheduled install was initiated and a technician was sent to my home. The information he provided was more clear but caused me to re-evaluate the information provided by the sales rep. It seemed the technician knew much more than the sales rep. Had a great experience with the technician; very polite and was very friendly and helpful in providing all the information I was looking for.

Gentleman was very nice, informative, and pleasant. He made a new system easy to understand. He also was respectful of my time. Efficient. He made sure I was comfortable with the new product and its technology...

Jacob was incredibly knowledgeable and helpful with the install. He really took the time to explain and answer all of our questions in depth. He went through all the features and options available to us and explained what other equipment Vivint has to offer. We are very satisfied.

Vivint has a customer service model that is unparalleled in the business world. There's a reason why so many customers like me choose to have their security monitoring through them, despite difficulties in the past. I recently had someone try to break into my house and called them that night. They had Mr. Nathan ** at my house the very next day, first thing in the morning. I felt completely at ease with Mr. **. He talked me through the process of updating my equipment, what to expect in terms of timing and gave me explanations with patience, due to the fact that I have very little understanding with mechanical items. Mr. ** was professional, courteous and went above and beyond to empathize with my situation and listen to me.

I didn’t know that I need internet. An employee told me that the ring bell camera has 180 degrees. I asked him if he was sure and he said yes! But was a lie! He told me that everything was going to be in Spanish for my parents even the iPad and that wasn’t true! He said that after 5 years. 5 YEARS! The amount will be reduce as $29 dollars! And I didn't see this specification in the contract! Him and the technician was very very nice, I understand that you need to make sales. Just be clear from the beginning! Now I want this to be cancel as soon as possible, and I don't want to receive a NO as an answer please. Thank you.

It went well. Perfect timing for the call. The technician walked me through the activity without missing a beat. He knew all of the numbers to present and asked the right questions. The Vivint system is going to be helpful in securing my house. Trying now to get the app.

Stephane was great with his customer service skills. He was through with cameras, sensor and anything Vivint have to sell. He wasn’t pushy at all. Once he was done he made sure we knew how everything works before he left and made sure he answered any questions we had for him.

I had THE WORST experience with this crappy company. We signed the contract with them in June 2018 and since that day we had nothing but problems. Our panel hasn’t been working 40% of time (it’s currently not working AGAIN) and they don’t do much about it. When you call them and complain they tell you that technician will be at your house within 2 days or so or they send you extra equipment for you to set up in your house. The “equipment” is a another box that according to them has to be right next to the panel or internet router so in our case we would have to put the box in the middle of our leaving room where our kids play and people walk by frequently. Clearly there was something wrong with our panel from the beginning but they refused to change it until today when I told them I wanted to cancel the contract. Also, they told me they were giving us a “special treatment” by changing our panel (THAT DOESN’T WORK 40% OF TIME!).

Had to talk to several people before one woman finally understood a turning number and set it up properly. The gentleman who came out and did the install was personable and professional. Overall good experience once things were set up properly.

Service was good. It was timely and everything went well. Yes I would recommend this company to another person. The one reason why we went with this company is because we wanted to protect our family. And not break the bank doing it.

So they weren't able to complete the entire install but Woody ** and his team were extremely friendly and helpful. They'll return tomorrow to finish install. They bought new parts and did some wiring to help the setup. I would highly recommend them to anyone who wishes to install Vivint.

Everything was great and Fast. I will tell my family and my friends it's a great team and friendly and and the unit is a good system. My wife is going to be really happy and thank you guys for your service.

Very fast, efficient, friendly and explained all functions perfectly. Wish I would have been a customer sooner. Fantastic customer service, very professional. Other companies should take classes on how Vivint takes customers very serious how to protect for safety. Top notch. Thank you all very much, totally satisfied customer and will definitely spread the word.

My rep Brandon was excellent and really knew his product. He sold me just what I needed anded and took my needs into consideration. He was a pleasure to deal with. I wish all salespeople were as caring as he was.

I felt that the overall experience was great however the charges I agreed to are 100$ plus taxes more expensive that originally told and I am now dealing with disputing charges and having to deal with this along with a new house, 4 kids, and a baby due in a week. I was hoping for peace of mind and though the security system does that, the financial issues have added stress.

Great experience with my sales rep and tech. My only critique is, after my 4:30pm install time on a Saturday was pushed to 7:30pm, I was told by a manager that I couldn’t push my install appointment to a later date because then it wouldn’t count as a sale for my rep. By 9:00pm I was practically begging the tech to finish the job on Monday. They were more eager than I was to get the job done on the same day.

The entire experience was a breeze. The sales rep (Clint) explained everything with great detail and was upfront and honest with all his answers. Then came in the technician, Brandon was very professional with the install and thoroughly walked my wife and I through all the steps on the keypad and phone app.

The product is nice. I wasn't home for the installation. I must recommend that you be there for the installation. I like the product but I do not agree with where the camera was place on the house or where the smoke alarms was placed.

Vivint installation. The service was awesome and quick. I highly recommend. The sales of unit and the follow up was so quick. The doorbell is great. I had ring and Vivint's doorbell blows it away. I am so glad I got the service. Now my family is protected.

Great customer service. I love my system. We are returning customers of Vivint, love it in my old house & love it in my new home as well. Great pricing and plans. Wouldn't have any other alarm in my home now that I've been with Vivint!

Great experience and easy process! The sales representative was very knowledgeable with all products and he was very friendly! I enjoy Vivint products and services. I will be recommending Vivint to all my friends and family. I’ve had Vivint in the past before and will continue to use them.

Steven did an amazing installation job and he took time to explain all features and even help set it all up in my cell phone. System seems very user friendly and easy to understand. I am going to Highly recommend Vivint Home Security.

The tech was very polite, knowledgeable, mannerable, quick, they really did their thing. I love my security system. They showed me step by step & explained to me what I needed to know detail by detail and they were very neat & cleaned up behind themselves.

Maurice was hands-down the most caring, knowledgeable technician that I could’ve ever asked for. He made every effort to treat our home as he would his own, down to the details such as leveling and device placement. The system works as advertised, and the app/interface are so user-friendly. Would recommend Vivint and specifically Maurice to my family and friends in a heartbeat!

James is great.. As we went over my plan we talked about the motion sensors and since I have 2 cats who love to being their windows and up on counters we decided to change motion sensors to glass shattering detection. Looking forward to some peaceful sleeping knowing that I have monitoring. As I can I am sure I will add additional equipment..

Panel change out/doorbell install. Had a 10-12 appointment window. Got a call at 1155 that tech would be here at 1330. Tech arrived at 1330. Left at 1500. He did a fine job. He stated he got the tag at 1100. This is unacceptable. We have been Vivint customers a long time and were the first in our cul de sac to get Vivint. I look outside and see at least 4 Vivint signs in front of neighbor’s homes. I wasted a whole day off waiting. All our other dealings with Vivint have been great. I need a call back ASAP. Dean **

It is a very helpful system, very safe to use, and I feel as if my home is a more safe and secure place for me and my family. I recommend this system for other family’s who are willing to keep their loved ones safe.

Workers were knowledgeable and friendly. The whole process took about two hours. That’s asking a lot from a homeowner who is busy. The system seems simple to use and is convenient to operate from an iPhone. Unfortunately, technology lets us down quite a bit, especially here in the Imperial Valley.

I had a great experience with the whole Vivint team! Colt and Dan were both wonderful! I am already loving my new security and smart home features! My favorite thing is the new thermostats that I chose! Also, the doorbell and the door lock! Actually, I love it all, and I am glad Colt and Dan were there to help!

There is nothing I can say, my technician was AWESOME, explained everything from A to Z, asked for my recommendations so it seem like I was part of the install and just not someone coming to do a job. So now I know I made the right choice from switching from my previous security system which I cannot wait to tell them why I am canceling my service.

Install was very smooth and he answered all my questions. Very happy with service. Only added the services I wanted, no pressure sales upgrades! Walked me through all features and was very professional. I am loving the system and features!

Centric Smith completed my installation today and he was amazing. Very professional, extremely knowledge and just a really friendly guy! I’m just as impressed with him as I am the technology. People make or break a company, and Centric is definitely one I would want to do business with again.

Sale Rep was very professional in explaining the parts and products they have and how it's work. The Technician was very nice and respectful and full of joy. Vivint do have some nice Equipment. Just love it. Everyone that dont have it should try them out. You won't regret.

I am super excited about having an alarm system. The tech, Tyler and the sales rep, Spencer have been absolutely amazing getting me what I need and the cost is even better! My husband is usually gone or in the field for work so I am usually alone, having this installed makes me feel safer. Super easy equipment to use and the app is a plus! Definitely worth the investment.

Safety and security is very important to me, but so is not feeling pressured to purchase something I don’t want or need. The guys at Vivint were very kind and genuine. I did not feel pressured or rushed to make a decision and they made sure I understood every part of the purchase. My security system was installed within just a few hours of the purchase and it was extremely easy to use. I was very happy with every aspect of my experience.

Yesterday I had some of your personnel install your alarm system in my home and you couldn’t have sent a better group of people to do the job. I could sense their purpose of doing a good job and were very polite and very professional on what they were doing. Thank you. That’s what I was looking for.

Very professional, knowledgeable and friendly technicians. We did a walk through the house and he suggested areas for cameras and all the windows were alarmed. I appreciate their excellent and timely response to taking care of setting up your security system.

I just want to thank you guys for such a wonderful camera system. After a recent break-in inside our home' we finally had a great night sleep knowing how secure and safe we were. The first sales rep was so awesome that he left my home with UNLV basketball tickets. 30 minutes later the technicians showed up. Super impressed on the same day installation at no cost. The monthly payments are a cheap and affordable relieve. I rated 3 stars because the 3 technician that came to install, just rubbed my family in the wrong way. Explaining where I wanted my cameras outside my home was just frustrating and awkward. Right away we could tell that they didn't want to be there. I ordered 3 cameras and took 3 hours. That seemed like a long time to me but they did work the entire time and wired everything nicely. We are very thankful of course. They set everything up and started to go thru a little tutorial.

I am very pleased with my brand new Vivint Home security system. We have a great sense of peace of mind that we are safer and more secure in our home. Our install went smoothly with our technician, who was professional and knowledgeable about every aspect of our system. Everything was explained very clearly and we were given a dry run to ensure that we were comfortable with all of the features and functions of our security system. I will definitely be sharing my satisfaction with others! Thank you again for a great experience!

The marketing team is very friendly and knowledgeable. The installer was at my home for the install within 30 minutes and was excellent at explaining all the various features that Vivint has to offer. I would highly recommend them to anyone and I plan on it too! Adolfo ** did an amzing job. Five stars.

Quick, super helpful, and explained all the features in the panel and app. The panel, front door, thermostat, and garage door were all installed. He answered all my questions and even put the panel to my height level. Excited to use the system!

Great service. Cory was great. He did all the updates and replaced batteries and made sure we were up and running. As well as replacing our sign in our yard. And he was friendly and he knew his stuff. Could have not ask for a better experience.

Bill was great, very informative. Had an answer for each question I had. Got it installed quicker than I expected and with no issues thanks to Mike. He went over the setup and use and so far we have had no issues. I wish they would offer a panoramic camera but the one they do offer works just fine. My wife was happy to get rid of our Nv energy thermostats and finally be able to see that the status and be able to close the garage door and lock the front door. So that makes me happy, too!

I was given a accurate time and even came early, technician was very fast and efficient. Upon arrival, gave me the needed information on what he was doing and where he recommended certain locations for the technology. He was kind and provided a welcoming experience.

**: Our technician was very helpful and updated our system professionally. She answered all my questions and gave helpful advice on our system. She finished all work on a timely manner and made sure we were 100% satisfied with the position of equipment.

I was very impressed with the service I received today. I'm also recommending this for my mom as well. I'm looking forward to seeing how well the system works. So far, I'm very happy with I have paid for. Thanks so much.

Quickly got everything setup and was able to answer all the questions and address the concerns I had. I’m excited to use Vivint in the near future, and may even consider upgrading equipment. The phone app is pretty awesome too. It’ll be neat being able to control everything from there.

Both sale agents and system installers provided superior customer service and addressed my customer needs and wants. They were very hospitable through the whole process, sales agents provided me with great and affordable deals; and the installation guys were very hardworking, friendly, and fast through the installation process. They thoroughly explained the user alarm operational procedures and gave me a whole tour of the equipment.

The Installation was quick and easy. The technician was courteous and knowledgeable and explained all functions available on the system. The previous owner had the system so it was important for the technician to check all the previous components which he did.

Installation was good, technician was knowledgable in what he was doing. He was very professional and installed the equipment in an orderly fashion. Very polite and down to earth. I was very impressed! Would recommend this company to friends and family!

Calvin was an awesome technician. All of my questions were answered professionally and thoroughly. He made sure that all sensors were running, he made sure he did a walkthrough, and he also gave me verbal instructions on how to operate my monitor while allowing me to arm and disarm the system. He have patience and should get 10 stars... Thanks for sending someone that didn’t rush and took his time to get my system running.

Ok. I let Vivint go last time due to poor customer service. The installation yesterday started off rocky. We told the service tech the camera had stop working soon after the initial install. He looked at it and said this is not our camera (had a Vivint sticker) and tried to charge us for a new camera. I informed him that I was told by your sales agent that all equipment has a lifetime warranty. I told him to call his supervisor and it was resolved.

First, the sales guy ran my credit for the equipment loan, was supposed to be a "soft pull" but it took 4 points off my score. He had to come back the next day because something, "didn't save". He promised my credit wouldn't get hit again, but it did get hit again, another 4 points off my credit score! Then he had the installer scheduled for 10 am a few days later. The installer showed up 2 hours early, unannounced! Then the installer was trying to run my credit for a 3rd time!!!! I said “nope”! At this point I should’ve had the installer leave and gotten out of this contract and went with SimpliSafe or something else. But, I just had him charge the overpriced amount of $2000 for the new equipment to my credit card instead.

Von does excellent work, is professional, competent and takes time to answer all questions. We highly recommend him! We own the equipment from our previous home security system and Von was able to use the motion detector and program the old key fobs to work with the new system. This saved me $100, which is a big deal when you're retired.

This is an awesome security system, Ring cannot top this on any given day. I really feel much safer with this system, more relaxed and assured. I would definitely recommend this to all my family and friends. I give it two thumbs up. The salesman Diego was the best I’ve ever talked with and the installer Brian was just as great. Thanks guys.

Shopped around for a few home security system and I’m so happy that I went with Vivint - our rep was Harold and he was such a nice guy who walked me through the whole process! I hope my daily experience will Vivint will continue.

Brandon had done an incredible and awesome job on explaining each install. He was kind and professional on what his criteria is. This new system is incredible and I feel a lot more safer than ever before, thanks to Vivint.

I was very please with the service. Your staff was very kind and helpful. I will tell other about your services. I will give your service a A rating. I please with the cost of your services. I will be using your services for

Arrived early, explained everything well and demonstrated app. Clear speaking and friendly. Worked steady and offered advice when asked. Showed each door sensor and explained the pet sensor settings. Requested location of box to be installed to provide easiest access. Would recommend.

I was thoroughly impressed with the service and attention to details. I endorse the organization from sales through support! Knowing that I was skeptical Blaine took the time and effort to address and answer every question completely. Thank you Blaine and your team of professionals!

We have such amazing experiences with the technicians, great job. His provide and make sure to answer all the questions we had. We highly recommend him and Vivint for our friends and family. We have a peace of mind with our new security system.

So far so good regarding the equipment. The salesman was excellent and very knowledgeable. The young woman who installed the equipment was terrific despite having our puppy cause havoc while she was working! She was very pleasant! She was very accommodating to where we wanted to put the equipment and the house was put back and cleaned just how it was before the install.

The install was rushed and almost seemed like he was overbooked. The install took from 4 to almost 9. Needs to have a small shop vac since there is sheet rock dust left everywhere. Also irritated that he had to install a third WiFi device and I’m still continuing to have disconnects from the panel. I am unable to stream my cameras at all times. Just really not thrilled with how much I’m going to be paying for my system not to be fully functional.

Love the doorbell camera and auto door lock. App very easy to you use and love that I can check on status via the app. Tech came out and installed same day and did a great job. I love that I can unlock and turn off alarm by being away from my home.

The Rep was very knowledgeable and helpful. The alarm panel is user friendly. I feel safe knowing that our house and us are secured all the time. I still need to setup the alarm so I can access it on my cellphone which I will call in tomorrow. Thank you again.

The salesman (Adam) was a stud! Totally knew everything about the systems and was SOOO Helpful! Then Nick did the install and took extra time to teach me how it all works. I feel confident that my family is safe and that I can see everything that is happening in and around my home!

Tim did a great job to ensure that I had exactly what I needed to secure my home. He took the time to show me how to use the system and answered every question I had. He arrived on time and was super friendly.

I cannot honestly say how pleased I am with this experience from the initial consult, to installation process. Everyone I came in contact with was overly pleasant, caring and helpful!!! Thank you for a great experience and looking forward to the safety you provide my family and myself.

Our tech was very professional and knowledgeable. He answered all our questions and demonstrated how to the security panel. I will recommend them to my family and neighbors. We are happy we made the switch. Looking forward to a great security experience.

New to the service. So far it seems great. Customer service was awesome. The app seems user friendly. It has some great features. The technician was very helpful and friendly. Looking forward to the services and seeing what all we will be using. Will refer friends to the service as well.

Seth installed our Nest thermostat and showed us how to manage it through the app. He was polite, respectful, and in tune with our needs. He did not try to pressure us into buying unnecessary services or products, but helped us understand how the nest would save us money in conjunction with our solar panels.

So far I would recommend the system to someone. I have had the system less than 24 hours but I like what I see so far. There are a few things I will need to follow up on and I’m praying that works out fine.

Had a really good experience. Friendly, punctual, knowledgeable, patient and thorough. How every install should be! We would recommend Vivint and our technician to friends and family for sure! We're happy customers and are really enjoying the peace of mind that comes with our new service.