Vivint Reviews

I had my Vivint system installed a little over a week ago and couldn't be more pleased so far. When I first called to learn more, I had a lot of questions and the sales rep was very knowledgeable and did try to push the product on me. I felt comfortable and decided to give it a try. I was a little uncomfortable up until installation because of the contract period and some other reviews I read. The installation tech was super helpful and made me feel very comfortable. Immediately my discomfort went away. It has been installed for about a week now and working perfect. No issues at all and the home automation is really neat. We accidentally set it off last night and had a call within 30 seconds and received notifications on my cell right away. Great product, even better service. Highly recommend.

The salesman from Vivint was a real good guy. I liked how he sold the service to me. Being a salesman, when somebody else is trying to sell you something, you have this automatic instinct of critiquing everything he's going to do so I started critiquing him and everything checked out good. When I told him to come back because I was busy, I was sold after he left. He respected what I was trying to tell him.

My experience with Vivint was extremely satisfactory. The technician performed her job in a highly efficient and knowledgeable manner. I was thoroughly pleased with the services provided and would highly recommend your company to my friends and family.

We were building a new home here in Altus and one of the doctors that I work for was having Vivint installed. And while we were building the house, one of the fellas from Vivint was making the rounds in the neighborhood on new houses. That’s how we purchased it. My service package includes doorbell camera, camera inside the great room, motion detector in the hallway and keypad on the outside garage door. So far, the service is good. However, we had power outage for about two days here in Altus because of storm and it went on battery back-up and I used the generator. When the power came back on, we had to reboot the system. I called Vivint and we walked through it in about 10 minutes. The salesperson was great. It was a great experience with Vivint.

We got the thermostat, doorbell camera, smoke alarm, windows and door sensors from Vivint for added security and convenience. Everything has worked as it should. I'm satisfied completely. Their installation team came in and got it installed in a timely fashion. It was effortless on my part and a good transaction. I've recommended them.

The experience I had with Vivint was very good. Giovane the tech did a lot of difference. He overcome few issues occurred during installation, explained everything very well and made us feel good with the choice we made going with Vivint. Thanks a lot.

I got the service package including the camera in the front door. Vivint's service had two selling features: the first is the camera on the doorbell so that we could see whoever came to our front door and the other part is the fact that it would notify our cell phones and they could also speak to the people that were at the front door even though we weren't at home. I had a little difficulty with the signal when it first started, and they came out and put in a wifi extender. Since then, we haven't had that many problems with it.

We got Vivint's doorbell camera, keyless locks on all the doors, motion detector in the garage and flood sensor on the pump. The remote door locks (being able to lock them with phone) was very convenient. However, we're not very satisfied with one of the door locks, and with the flood sensor as it hasn't been working for a long time. They keep telling us it's not reading. On the other hand, everybody has always been good.

-- FRAUD-- This business is a huge scam. I called them on January 2nd 2016 inquiring about their home security system. They spoke with me and said they would see if their company is available in my area. She came back and said it was and she can proceed with my order. In order to do so she would need to complete a credit check in which I gave her permission to do so. (A credit check is not good for your credit score by the way) On January 8th 2016 I received a call and a text message from this company asking me to call them to confirm my install which was scheduled for Monday January 11th. On that same day I checked my credit card and noticed they had taken a payment from my credit card, which I thought was strange because I hadn't even had my install yet.

Vivint took way too long to get installation done. The equipment are not for free so don't let the salesperson talk you into something that is not true. It took them three to four visits to complete installation. This company does not live up what they promise in their sales pitch. So disappointed when I tried to get out of the contact within 24 hours. I was told that I needed to send an email, which I did, but later received a letter telling me that I owe them over $1,000 for equipment. Also, the amount I was given for my monthly payment went up by $40.00 without any written or verbal notice. At one point I was due a refund, later I was told that they can't find it in the system; they are not a very honest company and tried to give you the runaround. I just wanted to put it out there that they are extremely dishonest.

With Vivint, we can come in any door we want to since we can now remotely turn off the alarm system. Before, we only had one alarm panel to come in and out of our house, and we couldn't leave mostly due to the arming and disarming of the old system. We always had to come through our garage and when we came from the door from the garage into the house, where the alarm panel was, to turn it off. I also love having indoor and outdoor cameras. Moreover, whether I'm home or not, when somebody rings the doorbell, the doorbell rings on my cellphone and I could talk to him.

I always get great service, however, I’m having a lot of issues with my doorbell camera. The doorbell camera is the main reason I got Vivint, and it hasn’t worked about a week in December and still isn’t working two weeks into January. This is the fourth time now since I’ve got it that they’ve had to come and do something with it, it keeps going offline. They said it’s because my panel box is too far from the front door, so they’re going to do something to try and fix it tomorrow. Other than that, I don’t have any complaints. Anytime I call, they always try to help me as best as they can from the phone.

We're happy with Vivint and until now we don't have problems. We used to have another one before which was also good, but we like this one too especially for the door. We've already recommended it to people--my sister and brother and they already have it.

Prior to using Vivint, I have used another home security provider, Guardian. So far, I haven't been too happy with the service with Vivint, so they would come out negatively when comparing the two services. For instance, some of the equipment that was promised was not installed until months later, after receiving the service. When I called Customer Service to explain to them and let them know how frustrated I was, I wasn't getting anywhere. I spoke to a couple of different supervisors and then they were able to grant me a little bit of a deduction for the months that I did not have the service because of the contract that I signed, stating that I would have certain equipment which I did not have because it was on backorder.

Vivint's system features are fine but their app is atrocious. They need to work on that because sometimes we are unable to view or to arm/disarm the alarm system. If you use them going through your cellphone, it's a little hard to do sometimes because it's not picking up. Apart from that, the system itself is good. But the back-end of it is what’s off.

We got the doorbell and indoor camera, smoke detector and all that good stuff from Vivint. I have upcoming teenage girls and I want to keep them safe, especially if they sneak out or sneak anybody in. Their sales representatives and installation team have been good. However, the alarm was set off the other night by mistake. It went off and Vivint said they were going to contact me but they never did.

I haven’t had any problems with Vivint and customer service has been good. The installation team were extremely professional and we were very pleased that there were no hidden costs. The sales rep was real upfront about how much it would cost and what he said that we would pay was what we spent. That’s contrary to the experience we had with ADT so that was refreshing. Overall, it's been terrific.

I'm gone a lot in the summer time, so I decided to purchase the general home security deal from Vivint. So far, I'm pleased with everything. However, the initial salesman lagged on with his little promise to give me a wireless camera. It took three months, but I finally got one. The guy that came to install the products was great. He was courteous and knowledgeable, and showed me how to use the products.

We have a doorbell camera included in our Vivint package. We decided to have this feature so that my wife will feel more secure if someone is at the door at night. The installation team was great. They were very professional and did a great job. They were quick, clean, they didn’t leave a mess and it looks nice. There were a few things that the salesman said that turned out to be incorrect. For instance, he said that we would be able to communicate with someone at the front door with our keypad on the wall, the control panel, but it turns out that it isn't correct. Also, he said that if we had a problem, we could just yell help and the keypad would hear and would call for assistance or something of that nature.

Vivint has sold me products I absolutely required then showed up and told me I couldn't get them (nest thermostat). They have sent installation men that were dressed in outside clothes and smelled like marijuana. Though the 3rd installation guy was exception thus the 5 rating. The people on the phone have been wholly inconsistent on what I am told I can get and nobody really offered to make it right ultimately like a reputable company would with the type of mistakes they made.

The guy from Vivint that stopped by here one night had a brochure and was telling me about their service packages and the features I can add, so I decided to get the doorbell camera. I also have the thing from my phone to plug my AC. The installation team came to my house and took about an hour and a half to install the system. The only thing I didn't like about it was some of the guys that came to the house made a huge hole in my wall as they couldn't find the stud. They just kept removing the Sheetrock, and I told them, "Hold on a minute." I shone a light in there and showed them. We got the monitor over the hall so if something happens that I got to remove it, I got to fix that hole. But other than that, everything was fine. So far, the experience has been good. One of the kids dropped something in the room and set the alarm off, and the reps from Vivint called. I showed their product to folks at work as well as how it works, and they think it's pretty cool.

We had a salesman from Vivint that had come to our house when we were building it and we were interested. He told us about the glass breakage which appealed to us and my need to make sure that we were safe and showed us the doorbell camera. He really went through all the products, and the ones that really stood out are the ones that we took and thought that we just had to have. He came back a few months later and we were ready to buy at that point, and he sold us right at the front door. We are not disappointed with anything that we got since we use everything daily.

We’ve had very good experience with Vivint. We had ADT first and we changed our minds because of our neighbors. I’m assuming other systems are copying the same thing so that most of them have the same thing but we're very happy with Vivint. They are very approachable. If I have a problem, I call them and sometimes I don’t even have to. They call me if there are any irregularities in the system which I really like. Not like other systems, they install it and then I'd never hear from them. Of course, when the light goes away it’s not their fault. But other than that, it’s okay. The only thing I wanted to ask Vivint is if I can talk to somebody that’s ringing my doorbell when I’m not home. I don’t know if we have that feature, but other than that I am so pleased with it that I have recommended it to other friends.

I learned about Vivint because a guy who worked for them knocked on my door. I pretty much got the complete package—the three cameras, the smoke alarms, and the rest that were there. And so far, it’s been good. The fact that I can be in Knoxville, Tennessee and talking to somebody ringing my doorbell, has been impressive. The Vivint sales and installation teams were wonderful - they were there on a Sunday evening.

Great service and tech's experience.

So far, so good. I haven't had any problems. The only thing was the front door bolt lock, but it's been fixed. They're quick to response. So other than that, I'm satisfied with Vivint.

I love the Vivint alarm system. Sometimes I'd have a little issue with the doorbell, but when I call, I get great service. The installer knew exactly what to do and they were in and out in no time. When my friends come over, they can't believe the size of the screen and how neat it is. It has all worked out well and I've been very pleased.

Everything went smooth and fine during the installation of my Vivint system. The installers answered all my questions and cleaned up after themselves. However, I have had some problems and haven’t gotten any response on getting that fixed yet.

Will allow the service field worker to provide services for me anytime. Very thorough and patient. Covered all my questions. Very neat with his work.

I love the camera at the door that's included in our package and I like the doorbell rings on our phone. We’ve had a couple of little accidents as far as setting the alarm off and Vivint has been prompt. Our experience with Vivint's sales and installation teams has been great and we were impressed. We’re happy we have Vivint and I’d recommend them to anybody. It’s a lot more money than what we were used to paying, but at this point, it’s worth it.

Very professional, friendly, and made sure I was using all the features that my system has. Never pushed me to upgrade anything or sell me additional services. Very refreshing to not have to fight a sales pitch during a service call! Highly satisfied!

My experience with Vivint is good. Their representatives are cool and I like them. Their installation team did what they needed to do and were excellent.

The system is working good, and we’re satisfied. The young sales guy was good. He’s very persistent, but was pleasant and got his point across. The installation team didn’t show up when they were supposed to. They were running a month behind and I was disappointed in that. Other than this, it’s okay and I’d recommend Vivint.

I first found out about Vivint from a friend and they were very happy. And so we called the rep that she utilized, he came out and we hooked the system up shortly thereafter. We have a lot of antiques and we decided that we really wanted to protect our house. So the camera at the front doorbell was a big deal, as well as having a remote camera that we could move around. Also the thermometer, being able to control the temperature from almost anywhere on our phones, those were the big features. Furthermore, their sales representative was outstanding. Installation went really smooth and well, too. We're very happy with it.

I am satisfied with Vivint. The interaction that I've had so far was exceptional. They were really on point, they called, they were really proactive. It was pretty good overall and I'd recommend them.

We got a Vivint home security system in August of 2015. We are a young military family and we recently had our first child. A man came to our door and made us an offer, that we at the time couldn't refuse. I like the idea of having some sort of security protection while I'm home alone with the baby and my husband is deployed or tdy. However, we thought the 70 dollars a month was too high. I'm a stay at home mom right now, and we live in a very tight income. Aryan (salesperson) gave us his verbal guarantee that by using the smart thermostat we would save at least 42 dollars a month on our energy bill. So we decided to get the system because with that savings we could afford it. Well, that has not been the case. We have seen no proof of savings on our energy bill. I called Vivint and they said that guarantee wasn't in my contract. Of course.

A Vivint sales person came to my door and told me about it. We needed a security system so we purchased the programmable thermostat, automated garage door, and the automatic locking of the front doors. We like the services and being able to do everything from our phone, but we've had a lot of issues with them like our panel randomly disconnecting to the internet and just not connecting so we can't use our doorbell camera. Even the people that installed our equipment couldn't get our panel to connect to the internet. We've also had a lot of the app's unresponsiveness when we've been trying to do stuff for our house.

Vivint had a crew going through the neighborhood, offering free installation to switch over from our current provider (which at that time was ADT). The sales rep happened to be the manager. He said when I get within a year of my three-year contract with my provider, or when I get out of the contract, to give him a call back and they will honor the new install. I called them back to see if he was still there and they followed through on their promise to me which was they would install the system for free and I would just pay the monthly fees and be in that three-year contract.

One of our Vivint sensors had a battery that went bad and there was nowhere around here that had it. Vivint eventually sent a battery but in the interval, we didn't have security for several months because we couldn't turn the sensor on. They also had the heat hooked up backwards. Nevertheless, I'd recommend Vivint.

Vivint's service has been good so far and everything was fairly smooth sailing. Their sales reps were knowledgeable and helpful and the installation team was nice, although they came quite late at night. But they were willing to change or fix things for me. I talked them into putting the glass break alarm somewhere else because I didn’t like where they thought it should be, and they were more than helpful of finding another spot that was workable.

We have Vivint's camera at the front door, the phone app where we can turn the alarm on and off and adjust the temperature, plus the little key fob. The camera on the front door has been wonderful because we know if somebody has been to the door, rang the doorbell and actually know what's there. For instance, if we’ve got something delivered, then we will know it’s there. There’s been a few times when we’ve called the neighbors and say, “Can you go over and get this, because it’s been delivered." We love the service so far. We like that their sales reps were very knowledgeable and not pushy. We did have a power related problem with the system but we got it fixed very quickly over the phone. The installers were very neat. They cleaned up everything and took away the old stuff. They were very friendly and went just where they were supposed to. We are extremely pleased with Vivint.

I have one of the better packages with the doorbell camera, thermostat, 911 assist, those warning things, and smoke detectors. The service has been wonderful. Everything works great and any problems or issues we’ve had with it, Vivint has been prompt in getting them resolved. I’m satisfied.

We have nothing but respect for Vivint. Their installation guys were great and we love them. They came and set up the system, and they also came right back when it didn't go well, since my husband is very particular. We even set three fire alarms off and every time, their staff were so polite. The first time the alarm system was not turned off when someone went to get the newspaper. The second and third time happened while we were cooking. My sister has Vivint, too, and she loves it.

I’ve been very happy with Vivint. I have the doorbell camera, two indoor cameras, the touchscreen panel, some glass breaks, and some door and window sensors. I also have the automatic locks on the door. When I get an alarm, they respond very quickly. I had a friend of mine accidentally set mine off, and they responded something quick. I also had an issue with the doorbell, but their guys were quick to fix all of their stuff. I was able to get reimbursed because I had to get an electrician to come out to fix the doorbell. They took care of that and they kept in contact with me. The photo feature that I have on my phone has also been pretty good. All the guys I've interacted with were great. They were prompt when they came over and they taught me how to use everything.

Everything worked like it's supposed to with Vivint. I had an excellent experience, and would recommend them.

Vivint has some of the greatest customer care I have experienced. Their service representatives are a pleasure to work with, they answered all of my questions, and are professionals in their field. Not to mention, the products that Vivint fields are the highest quality and they work flawlessly. It's been an excellent experience for me so far and I look forward to working with Vivint in the future!

I had a good experience with Vivint, but I wish they had better customer service.

The Vivint sales rep was great and very knowledgeable. And everything went fine when their people came to do the installation.

The package I purchased included the video doorbell and the two video cameras in the house and the garage door. The installation team was very efficient. So far, the service is good. Vivint quickly called one day when I accidentally set the system off myself because I forgot to disarm it. They have always returned my call in a very timely manner. I called for a booster because the house is big and the system doesn’t always work for the garage door from my phone. It has not been as easy as I had hoped it would be. When we’re an hour away and I can’t let someone in to the garage door or check to see if it’s closed or open because it will stick one way or the other. And a lot of times the garage door is open which is not good. I haven’t had real good luck remotely controlling the system. I’m not sure if it’s the satellite signal, but at home it generally does good. Overall, I really like the system and the experience has been very pleasurable.

Had a wonderful experience with this company. Customer service and product exceed my expectation when service person came out for a couple of small issues. He did more than he came out for in the initial call.

Just awesome experience! Professional, knowledgeable, punctual, caring, and efficient. On top of that, I have got a state-of-the-art alarm system!

The Vivint guy came around our neighborhood and offered me an upgrade that my current security provider didn't have. They explained everything thoroughly and were knowledgeable. Everything was fine with the installation team.

Our experience with Vivint has been great and we love our doorbell. I would recommend them.

Vivint tech called ahead of time and showed up in a timely fashion. Listened well to the problems I was experiencing and fixed them in one appointment. Stayed and walked me through additional procedures and helped me understand my system better. Good tech!

The young man who serviced our unit was on time, friendly and very nice and alert...

The concept is remarkable and that’s the whole reason why we signed up for it. The way Vivint presented it to us, the way that it's supposed to work is great. When we signed up we knew we're going to pay twice as much as what we were spending before on our services. It's nice to have a little app in my phone where if I forgot to set the alarm, I can do it right there in my phone. I'm driving with my phone app in the driveway, I want to turn on or turn off the heat, turn on or turn off the air conditioning, that’s all great.

Am very impressed by Vivint's warranty service. Our rep had to travel 185 miles to service our unit and then return to the big city. The weather was not the best either. All was done without charge.

A couple of years ago, Vivint was coming to the neighborhood and somebody stopped to talk with me about it. I liked it but I already had something at the time. And so, I waited about a year and decided to go ahead and canceled my other thing and signed up with them. I'd prefer Vivint because they have more features and great stuff that I was looking for. Not to mention, my experience with the installation team was all positive. They were very professional and quick. Overall, I've been very pleased with Vivint.

Problem resolved and working great.

It's been good with Vivint. I have pretty much everything they got and the service is good.

Vivint sounded like a good deal and the sales representatives knew what they were doing so we gave it a try. The installation team showed us how everything works when they installed the system. We have problems with it every once in a while, but any time that we've had a problem, they came out and fixed it, so we're happy with them.

We've been having quite a few problems with Vivint lately. They have equipment failures and problems scheduling appointments since around August of last year. Our service panel for our alarm system exploded and it went down. We couldn't get anybody to come out and fix it for two and a half months. When they came to replace it, they programmed some of the sensors wrong and somebody has to come back out for that.

I had a problem with our security system and Vivint sent out a technician out to work on it. They were both very professional and personable. They resolved my problem and explained everything in a very short time. Thank you Vivint for a job well done.

I recently had some stuff stolen from my house. Not while I was away, it was friends of family and friends of friends. Plus I also travel a lot and figured I didn’t want to leave my house unguarded. So I thought I needed home security and decided to go with Vivint. Their sales reps were all great. Their installation team was also really knowledgeable, entertaining and very personable. It was really a pleasure to have them put that stuff in. I'd definitely recommend Vivint.

I'm very pleased to have a Vivint Security System.

My experience went great with the installation of my security system. My only gripe was that the tech was sent out not fully stocked with equipment and now I have to wait a few weeks for the rest of my equipment to come in and get installed.

I chose Vivint because I didn't have to pay for any of the equipment. I have a smart garage door opener and am still waiting on the attachment that goes in my garage door since they weren't making the one that set mine at that time. I just wasn't very happy when the installation team took all of my locks and doorknobs except the thermostat, but didn’t leave all that equipment for me. And in the last month, it would take 45 minutes to an hour to get a notification on my phone if there is someone ringing the doorbell. Other than that, I have recommended Vivint to friends.

My ex-husband signed up for services with Vivint. Which were excellent. Absolutely no complaints with the equipment, the system or customer support. The issues I had with Vivint pertain to their billing and trying to get a refund. My husband and I divorced and sold the property that we had the Vivint System installed at. When it came time to discontinue services with Vivint due to the sale of the home, I was told by multiple representatives (3, to be exact) in customer service that I was still liable for the contract (even though I was just an authorized user and the account was in my ex-husband's name) and I had two choices: To either pay out the remainder of the contract (roughly 18 months) or persuade the new homeowner to take over the contract. I decided to "defer" the billing for 3 months and call back at the end of the three months to defer the billing again.

We decided to go with Vivint because of my son’s recommendation. The sales representative was real friendly. The young man who installed it had a bit of trouble with it. We couldn’t get the camera at the front door to work. He worked on it for two hours. Thought he had it fixed and then after he was gone it didn’t work. When they finally came back to town, they worked on it again a couple of times. The camera works, but for some reason, the battery at the front door that lets you know that the door is open and closed runs down within about two weeks, three at the most. I replaced it several times. The other batteries in the doors that open and close haven’t ever had to be replaced yet, so there is an issue with the one at the front door but I don’t know what.

The Vivint system hasn't worked as advertised since the day of installation, so I'm having a horrible experience right now.

The installers were great. There were some voltage issues that we had to get fixed on our side and they came back the day that we had contacted them and installed the rest of the stuff.

My sister had Vivint and I also got a service package from them which includes the doorbell, window monitor and wall monitor. Their sales reps were easy to contact but they don't know the service. Moreover, the installation team was very courteous but they were very swift. They installed it very fast and I was impressed with that, but they did not really explain what might happen. They were in a hurry trying to tell me how to operate it and I didn't get it so I was very frustrated. Moreover, I'm not very impressed with the door lock. I put the keypad on the door on and it was supposed to unlock when I put the number in there, but it didn't. And when I opened the door, it sounded my alarm and the monitor screen is locked. I'm very dissatisfied.

Friendly, great workmanship with install. But would like more time learning the system.

Any person that I dealt with has been very helpful & nice.

The service package I purchased includes the doorbell camera, the visible little keypad, the motion camera, the thermostat and safe animal. I got them because I have a son who stays home by himself after school. It helps to see when he got home and what he was doing while he's home. So far, I'm very satisfied with the alarm system but not with the safe thing. The sales representatives and the installation guy at Vivint were really nice. The installation team was only one guy and he was fast, cleaned up the mess and got in and got out.

We just bought a new house and we wanted to be sure that our family is safe so we got Vivint. We have the doorbell camera and video camera. Overall, we are satisfied with Vivint but not with the sales rep. He was a nice enough guy, but his follow-up is very poor. He made this deal and that was the end of it. So I don't bother phoning him anymore because he never gets back to me. Instead, there was a guy who came to the house when we were having some issues during the system set up, I phone him now cause he's very helpful.

We want to put an alarm on our house so I got a lot of stuff from Vivint. The alarm and the cameras, the doorbell camera, all the door things to monitor the doors, a fire alarm, fire detector and smoke detector. My level of satisfaction with their service is the top. Moreover, their sales guy was fantastic. He made a couple of visits to us to answer questions. And the install team was on time, did a great job, cleaned up. Overall, I think it's a great company. I'd recommend them.

The Vivint sales reps were very knowledgeable and the installer was courteous. We're having a lot of problems with the camera. They are not hooking up with the cellphone and keep going offline. It happens all the time and now I can't even check on our house because everything's offline.

My neighbor had Vivint and we're using them for security service. Their sales reps are outstanding and I had a great interaction with their installers. Vivint provides a 21st-century technology for home security that's really needed and I appreciate it. I have the video monitoring, glass break services and an app that I can look and lock the front door on.

I've been with Vivint for a few years. Never have had any issues with my old system. Had a chance to upgrade my system with the new Sky panel with the auto door locks, indoor Cam and Doorbell cam, which are awesome!!!. Can't begin to tell you how please I am with this package. This addition to my already existing package makes my home security complete. Like to take a moment to commend the installer (Chance) on a job well done. He seemed to be a very seasoned installer, took his time to explain the new additions of the package all the way to the New Sky App. You need to keep this guy around. I'm very satisfied. A+++.

Aaron was great. Answered all our questions. Great customer service. The salesman was also very polite with great customer service skills.

Vivint offered me an opportunity to be a hub home for the internet service so I took it. I'm very happy with their services. Their sales rep and the installation team seem to be fine. Every time I had a question, I got it answered. All in all, I would recommend them.

The sales representative was professional in dress and speech and was always respectful of my concerns and questions. He explained all parts of the security system and its benefits. We are satisfied with our system and the service.

We just bought our home in VA, but did not move in for a month. I called Vivint and they were understanding. No pressure to purchase until we moved and I called to set up installation. The tech, Justin, was so friendly, professional and thorough. The equipment is easy from home, away from home, cellphone or if I'm upstairs, I can easily secure my home and control the up & down stairs thermostats. Very nice! We have our own security code and code word in case we accidentally open a door without deactivating the home. I love the cameras and the motion detectors, in which I get notifications for! 5+ stars!!

Have been a Vivint client for many years. Recently renewed our contract for five years, and was offered a free upgrade to the whole system, including every single component. The service appointment was prompt, efficient, and the rep was personable. Another happy outcome of a Vivint service call; a win-win situation.

We haven’t had an alarm system ever, so we decided to get one from Vivint. The sales rep came to our door, and talked with us about the system. He explained everything and after that, the installation team came in. The installers stayed quite late in our house – it took them until 1 o’clock in the morning to finish the installation and they cleaned up after themselves.

Vivint entered us into a 5 year contract unknowingly and when we moved, I was unable to cancel the contract even though no one told us at the time it was a long contract. The contract was not explained properly. When I called to get a copy of the contract, I was given a hard time as to why I wanted a copy of my own contract. I had my account placed on hold while I moved but was still charged and had to call several times to get refunded. I find this company very sneaky and they have poor customer service and business ethics.

Vivint's sales representative was amazing and super friendly. His sales pitch was one of the reasons why we ended up switching to them. I have the doorbell with the camera that I can talk to people through and I am able to turn those lamps on and off inside my living room with my phone. I've had nothing but positive experience all the way around. If I had any questions, I call and get answers right away. I've already recommended them to five or six people.

I got the package from Vivint which includes the camera for the doorbell and the touch panel, and then the apps on the phone. I also got the monitor, the smoke alarms and the glass breaker. I'm extremely happy about everything. The sales reps were great, pretty down to earth, fun to talk to and joke around with. As far as the installation goes, it was pretty smooth and quick. The installers were helpful after everything was set up as far as directions. The only gripe that I had was when the guy installed the router. He forgot to plug up my router which went to my cable boxes to my U-verse but I figured it out and fixed it so it wasn't that big deal. I definitely recommend the service of Vivint for sure to anybody looking for any type of home security.

My satisfaction with Vivint's services is 9 out of 10. The installation guy was very professional and the sales rep is a personal friend so I didn't have any issues with both of them. I have recommended Vivint.

My friends got Vivint and they told me about them. The sales reps came and helped us out. The installation team was great. They explained and did everything. I'm happy with Vivint!

Ever since I signed up with Vivint about 3-4 yrs ago, I haven't regretted it. They have taken care of all my needs.

I've had a great experience with Vivint. Everything was quick and easy. I'm very satisfied with the services that I'm receiving. I'd recommend them.

While the person I was speaking with in customer service was fantastic and went above and beyond her efforts to assist, the problem was when a false alarm fire detector went off and resulted in emergency response being contacted. We did manage to cancel. However shortly after we cancelled we received a call from an emergency responder who was dispatched. He said they were calling as a courtesy. During my conversation with the responder I learned the incorrect emergency responder was dispatched. The responder informed us we should immediately contact our security service and update our emergency service with them... I did and they informed me they were unable to update because according to their information the correct emergency service info is associated with our account but they would look into the matter further. This is to say the least unnerving...

I switched to Vivint to update the technology of our home security system. Compared to my previous provider, Vivint is better and more user-friendly. I have more access to what’s happening within the home with my telephone, where I can connect, download the app and see what’s going on. We've called Vivint to go out here a couple of times because the battery was going out on the panel, and they were very prompt in coming out and replacing that. We had another issue when we had a power outage for over eight hours, which drained the battery, and they were very responsive with that. Vivint's very excellent, and we’ve recommended them to several of our neighbors.

My husband works out of town and I wanted some peace of mind. The installer had to come back because one of my sensors wasn't working properly but my interaction with them was good. The two other guys didn't understand the question I had for them about the temperature device but the last guy was really helpful and knowledgeable. He told me it's the way that the program worked and that it wouldn't accept certain numbers. Not everybody knew as much as him, so I had him program it. My satisfaction with Vivint services has been good and I would recommend them.

Wonderful and Professional.

I had two other security systems before selecting Vivint and the technology that they have is better. I think that's what attracted my wife to it. She is the one who did everything. She is a technology person and she liked the options that Vivint has. They showed up at the door about quarter to 8:00 at night, did their pitch and talked to my wife, and they started the installation about 10:00 the same night. The only thing that was negative was they told me it's gonna take an hour, but they were there about four hours - until almost 2:00 in the morning.

I'm happy with Vivint's service. Their sales rep and installation guys were very professional and knowledgeable. I'd recommend them.

The sales rep of Vivint was professional. No complaints with the installation team, too. They were quick, clean and did a good work. They also explained how to use the system and walked me through it.

He assessed the problem - corrected it in a fast and efficient manner and even helped me restore my Vivint Sky access on my telephone as I am not very technical efficient. My husband and I are both in our 70's and he was very courteous and never made us feel as though we were imposing on him at all! We thank Nathan for his friendly and professional service call.

I'm gonna be travelling a little more and it'd be nice to have some home security, which is why I purchased from Vivint. We've got the thing that detects broken glass and the smoke detector from them, and so far they've been very on the ball. The sales people were good. They were very clear and they described the equipment very well. The installation team was in and out of here pretty quickly. They had some issues that they had to deal with, but they dealt with them and did a nice job for us.

Our experience with Vivint went very well. The sales reps were cheerful and knowledgeable of the product. Plus, the installers were also awesome. They explained how to use everything.

I like Vivint. I like the keypad, my doorbell camera and being able to turn everything on and off with my phone.

The Vivint sales rep ran through the whole setup of the product so we signed up. The installers were quite professional, and were in and out in a few hours. They were missing one of the door's lock system and they came back and did it.

The biggest complaint that I have right now is that the package that I purchased included the doorbell that has the camera and the motion sensor. It records everything and it's all well and good, but I think it's a little over-sensitive. What I wind up with in it are almost a month's worth of videos on my phone under the Vivint recordings. When I review them, I see that a lot of it has been triggered by cars passing by on the street or my neighbor opening his garage door. So I go to delete the videos and you can only delete them one at a time. I would like to see Vivint update their software to where I could go through all the videos that are recorded and once everything looks fine, I'd be able to just select all and delete.

We had to have a couple of technicians back out after the installation. They damaged the house, and they had to do a damage claim. We were going to cancel our service, but a rep from Vivint gave us a discount price for the life of our contract and it can be seen in the notes. But when we called Vivint because we were going to be charged the regular price, they would not honor the discounted price that they told us because we did not cancel. I pretty much got a phone call which said "If you like to cancel, we will waive the charge to cancel but that’s the best we can do for you." So overall, I’m not a happy camper with Vivint.

I had a guy come to the door to offer a security system. I told him I wasn't in the mood ( I had lost my partner 3 months prior and I already had a system). He would not go away until I let him in to give his props. He told me Vivint would pay for me to give up ASG. That I would have a 1 yr. contract with them and if I didn't like it that I could cancel. So I said ok. I will try. He asked if I would sign the contract, as I began to read, he stated "everything I told you is true, could you please sign this, I have to get home my wife called and we need to take our daughter to the hospital". With that said I signed it.

Right now we’re satisfied with Vivint, but when they first put their system in, we weren’t getting feedback off of the front door camera. This went on for about two or three months. Sometimes it seemed like it was working, sometimes it wasn’t. When we called their customer service about it, they began to ask us questions - if they had an audible alarm, if we come in and had to set it off, we’d be able to hear it. We knew that there had been several times because not being used to an alarm system, we had come in and gone for a couple of hours cutting it off and it never went off. They got to checking the thing and found out that it wasn’t online and that it wasn’t hooked up right. The reps from Vivint did not put any door things on it where we could open the doors.

I had a wide system with ADT before. I had been looking into their wireless system -- the pulse system. At the time, that system was more expensive than I thought it should be and Vivint was more competitive. I had a conversation with their installation team about the products, components and its usage. They cleaned up after themselves.

My experience with Vivint was great. I had a doorbell camera and I like it. When I'm inside my recording studio, I can see who's coming up to my door. Everybody who sees my camera is fascinated by it. I'm gonna gather 12 people here and have a Vivint sales rep to pitch this and show them how it works for me and see if I can get some sales. I have talked to a rep and I have a person here who got it when I introduced him to it.

My father had Vivint before. I had ADT at the time so I forgot all about it but they came door-to-door and he reached out my memory. My interaction with them was pleasant. The whole setup was amazing. I had some follow-up with the same group of people that came around trying to sell as they also made sure everything was working and all needs were met. The customer service seems to be okay. It's maybe more expensive than it should be but the experience has been good.

I got the home automation security that was included in the service package from Vivint. The sales representatives were helpful and friendly. The Installation team did a good job. They left everything clean and got everything done in one trip.

Previous service attendant said the panel was "dead" and never returned to either fix or replace it. I had to call Vivint to get this matter attended to.

I've had an excellent experience with Vivint. I have an outdoor camera, front door and smoke alarms, a house necklace and back door and window sensors. Everything was good with the sales representatives, and the installation team was very quick and knowledgeable about their product.

Vivint's service, for the most part, has been fairly good. However, their service response at times is slow. When there were issues, it would take 4 weeks before we could get a service person out here to resolve it. But I really like their system and it was installed quickly. I had a camera, a doorbell camera and smoke alarm. I didn't expect that it would be installed the same day I bought it though it went a couple of hours, but it was fine.

I got the cameras, the alarm system and the AC thermostat from Vivint and I'm mostly satisfied. The installation guy was okay for the most part. The only concern was when he installed the dead bolt onto the front door, he left some of the door shavings where he had to re-drill the hole. But the Vivint sales representative was very personable and knowledgeable of the equipment. I even referred a few people.

I got the doorbell camera, doorbell timer and garage opener from Vivint. They are great people. Even when I call on the phone, whoever I talk to, are all wonderful. I recommended a friend of mine recently and she got Vivint's service. She came to my house and liked the service, saw the features and me opening my door through my phone. When she got there, I wasn't home, and I was able to let her in because I knew she was coming and I was running late. I let her in from where I was and opened my house for her instead of her waiting in the car. She was really impressed with some of the features and decided to get one.

I saw Vivint on an episode of Undercover Boss and got their service package which includes a front door camera, motion camera for the indoor, motion sensors, glass break and a CO2 monitor. I am absolutely satisfied with the service, it is exactly the way I wanted it to work. The original salesperson was great and knowledgeable. He laid everything out and it was very easy to understand. I have gotten back with him on a couple of occasions to check with some other things about some systems. We were able to use a lot of the existing equipment that I had. Every other company that came to my house said they couldn't do that. The installers came and said, “Yeah, we can use those motion sensors. We'll just hook it up to our system and everything will work.” And they cleaned up everything. I couldn't even tell they had been there.

Right now we have a problem with Vivint. My cameras keep going out and the system is not working properly. When someone was walking up to the doorbell, it would go off and when you open the door, it wouldn't let you know that the door is open. I am not satisfied.

So far Vivint's service has been disappointing. I've got the camera on the doorbell and the door lock that locks from the panel by them and law enforcement. The installation team was very good, but we've had numerous interactions with their sales rep because we've had a few problems with the system. Most of it has been taken care of, but there're still some stuff that happens. The doorbell rings constantly all day long even when there's nobody there, or it'll show someone on the front porch even though there's nobody there. Those are the two main things that we got it for and it's not working very well for us. I've talked to somebody from Vivint online. I told him I was very dissatisfied with their service and I would certainly like to get out of my contract, which of course they weren't gonna let me do. That’s when they came back out and tried to fix it, but it hasn’t been fixed.

My door lock failed after only a year to a year and a half of use. The company wanted to charge me to replace the equipment, which I did not feel I should have to pay as the equipment did not last long. An appointment was made and a rep came out and could not replace it with the same color as he did not have it on hand so he installed a temporary lock system. The rep stated that he would come back and replace it with the correct color as soon as it came in and to call him in a couple of weeks, which I did. We made an appointment time and he did not show or call. I continued to call him for a couple of weeks with no return call. I finally got hold of him and he said he would come out on a specific date and that he would call the day before with a time. No call.

The sales representative from Vivint must have done a good job because I got their system at my house. I had no problem with their installation team. They were all good. I had asked them at the time to give me a price on an outside camera, but they didn't have it. But I know they got it now and I will probably get it too.

Someone from Vivint knocked on our door and was extremely friendly and upbeat about the system. Their installation team was great! The only thing we regret is not getting the camera in the house. Because my husband is out of town two weeks a month, I felt creepy about him looking in on me. Now we're going to California every week for a couple of days, thinking about buying a second home and we wanted to keep a better eye on our home, so we may add it on later. We've had nothing but a positive experience with them and have recommended them to friends.

I was really satisfied with the service I received from the technician that came to my house. He explained what he was doing every step of the way. After determining the problem he fixed it quickly and then help me set up my system on my cell phone. He was very helpful.

I've been happy with everything Vivint has done. We've gotten them to lower our rate and they were definitely easy to work with. I would get them again and I've recommended it to several friends.

After calling in November to see what the necessary steps were to cancel our service. I was told by an account manager there that we needed to email them a cancellation letter and I said ok. I asked if any other payments would be taken out of our account and he said November is the last payment. November 28th the day our contract was up I emailed them the cancellation letter and then received a reply saying it can take 2 weeks to process.

Online video connect - Troubleshoot problem and repaired.

Vivint Security Co was very nice and professional and installed their product very quickly. There was a misunderstanding on my part as to what I asked for. They took care of the problem for me and everyone remained happy.

I got a bunch of door panels from Vivint which are all wired with sensors and an interior camera. I also got a doorbell camera and a doorbell button. I wish I had more. My buddy signed and he got the same deal I got at the time and he got an outdoor camera and a glass door opener. He got all his doors still pinned. I'm a little upset about that but I couldn't change it. I even had to pay extra for the doorbell button. The whole experience had been good for the most part and service has been great. Technicians were the best. I'll recommend Vivint.

I love my new system! Customer service is amazing, so professional and helpful! Love everything about it! Thank you Vivint!

Our ADT had just expired and a sales rep from Vivint was at the door, so we found them by accident. But their sales rep was good. The installation team was quick and fast, and they talked me into some things. However, there are minor issues with their system. I had little time dealing with them because it wasn't fully explained to me how the system worked, but that was a minor mistake. And now, we're seeing a software issue. The account is under my name but my wife and I share the same account. When I called, I made two accounts and for some reason her own became primary. We're still trying to figure out why my password can't be reinstated or why I don't have a second account on it. So far I've been waiting about two weeks for them to call me back and I haven't heard anything.

During the sales visit, we specifically asked about the potential sale of our home and whether service could be ended without complication. The sales person told us that we would have three options: take the equipment with us, leave it for the new owner or terminate service. All without any financial responsibility on our part. We received an offer, notified Vivint of our intent to leave the equipment in the home since the purchaser wanted it to remain and was told to have the new owner call to set up a new contract or take over our existing contract. We gave that information (it was in an email from Vivint) to the realtor to pass along to the purchaser. The purchaser contacted Vivint within a couple weeks of closing, but Vivint failed to follow up and Vivint continued to take the monthly fee from our account.

The service package I got from Vivint included the security features, thermostat and doorbell cameras. So far, the services I've received are all good. I'm very satisfied.

Thank you for the nice staff.

There was a severe storm while I was away several hours. When I returned there was an alert message and continued beeping. I called the 800 number for instructions to turn off the beeping. The attempt to tell me how to check about the battery problem was determined to be a matter that needed a technician. That was scheduled for Monday since the problem was happening on Friday, Christmas night. I came home to find it at 8:88 p.m.

Vivint knocked on our door 2 years ago and signed my 90 year old dad to a 60 month contract while I was at work. Well, the system stopped working on 12/16/15. I called Vivint on 12/28 to see if they can fix it. I was told that the panel must have lost signal and I should open it to help reboot of system. I did not have the right tool so I was instructed to knock on neighbor's door at 10 pm for help! Since I did not want to do that, I was told someone would be out January 15th! So, I called the next day to cancel and was told my dad signed up for 6 yrs. He doesn't remember yesterday or signing that agreement. The very nasty rep told me that they would credit us but I tried my best to explain that I don't want credit, they need security but he refused, to listen. I told him that Vivint took advantage of an elderly man and we are not responsible for your system failure. His only response... CHARGE OFF!

The sales rep from Vivint was going door-to-door and we had a pleasant interaction. He introduced himself and let us know about the different options that they had available, which was very nice. The installation team was also well-prepared, and they explained everything to me so that I understood exactly what it is they were doing so that I knew what was going on the whole time. They answered all of the questions that we had and they were very upfront as far as everything that was being done and what it would cost, so I was very happy.

I called Vivint on Dec 14, 2015, for home security, then I realized that I still have contract with my current security for another 6 mos. I called them on that same date to cancelled the installation, and also asking to refund my first payment back. Then I called them back on the next day, if I'm not mistaken I talked to the manager, I forgot her name, I asked her if she can give me a confirmation email for the refund, and she said she will guarantee it herself that I will get my refund. I wait for a week, still nothing. So I called them again last Tuesday Dec 21, 2015, they promised me the same thing. So far still nothing. I did called again this morning talked to Martha, I got the same promise, that the money will be back in my account within 3 to 5 days. Another 1 week wait. This is just not right. They are pretty fast taking the money from me, but take so long for me to get my money back. What a rip off.

Our service package with Vivint has the doorbell and indoor camera, glass sensor at the sliding window, as well as the garage sensor at the door, and we're able to lift it up from the application. Only the door lock system - the keypad - is missing, but we got almost everything. Their sales rep did a great job and we were happy with our interactions with him and still are. He was also there with the install tech who was very knowledgeable. The tech did very good work and he was very clean. So far, Vivint has worked out good and I have it set up so it arms by itself. A couple of times, we've opened it by mistake, and they have called or texted us right away. I know that they are really monitoring all the time, which is very good.

I was recently talking with the reps from Vivint through the Vivint control panel because my front doorbell continues to ring when nobody is there. I thought it was because I had a flag that might be blowing in the wind. I took that down and it still decides to ring periodically, so we turned the sensitivity way down to 25% on the front doorbell so hopefully that will take care of it.

We gave up ADT and switched to Vivint because they offered a better deal and gave us the cloud that we couldn't get through ADT. We have motion sensor lights, cameras inside and outside the house and the standard stuff that came with it including an alarm bracelet in case I have a fall. We had some problems at the beginning but they came right out and took care of it when it was installed.

My experience with Vivint has been excellent. The installer that came was very good and very professional. He showed us to use all the equipment and really spent a lot of time with us which was really terrific. I would recommend them to a friend.

Awesome tech experience with replacement of doorbell camera and reset of panel.

We purchased the package with the camera system from Vivint and the sales representatives did a good job of describing the product to us. The installation team came in that night which was nice because we had just moved in and we could have our home secured right away.

I received a notification that the battery was low in my motion detector and within hours all of my other sensors failed as well. By the end of that same day, nothing worked in my home. I called the customer service line and they couldn't help with anything. The first available appointment was not for another 2 weeks!!! That is a ridiculous amount of time to wait for my home alarm system to be back up and running. Very disappointed by this horrible service.

I love the system. It is very easy to use and the opportunity to use the system even when you are not at home.

My experience with Vivint has been great so far. I would recommend them to a friend.

I've been really pleased with Vivint because they are very responsive. When there had been a couple of alarms, they immediately contact me. Over the phone, setting up the system went smoothly and when there were a couple of installation mistakes, the installer took care of them. It's been a good experience so I'd recommend them.

I went with Vivint because of the equipment and the features that they offered. We didn't have any service, any paid monitoring at that time, so that helped decide to do it. I talked with the installer while he was doing the installation and that went very well. I like Vivint and wanted to get some of their equipment but this would have made it more expensive to where I wouldn't be able to afford it.

I heard about Vivint from my nephew who works for them. My purchase included the thermostat, the camera doorbell, the lock, a camera inside the house, a smoke detector and the shatter proof detector. Vivint sales representative and the guy who came to install were really good. My experience was all good.

My parents have Vivint. The sales representative I spoke with was good. When it was installed, we had some issues and now we’re starting to have some issues again with the front lock. But the team that did the installation was fine. Whenever I’m getting back, I’m going to have to make a call with them.

The Vivint sales representative that I spoke with was great. However the installation team that came and worked took an awful long time, a lot longer that I thought it would. But they got it like they wanted it and it seems to be working.

I wanted to give them no star, but that rating was not available. I had Vivint install a security system in my home. After the tech left, the panel kept saying that the back door was open. It was closed, the sensors did not meet at all. She left it like this. I called immediately and asked that she come back to fix it. I was told by the customer support person that he could talk me through the procedure to fix it. When I kept telling him that the tech needed to come back, he kept saying that I could fix it myself. He finally said that he could send her back on January 12th, three weeks later.

Vivint have been fantastic. We feel very secure. I would recommend it.

Our service agent was prompt and thorough during the visit. It was a follow-up call from our initial install and being passed around the call center multiple times I was skeptical. It is too often notes to managers are due to poor service, but I just wanted to say how great our call was handled from a procedural and customer service standpoint. Good job on the recruiting. My only hope is that this is the norm and not just the honeymoon phase with Vivint. Looking forward to the service.

Vivint sales representatives were a great bunch of guys and we loved them. We had a direct, door-to-door Vivint sales presentation and we took everything that was available - the whole package with the full alarm system and water alarm. The installation team was knowledgeable and courteous but a little rushed. When they put the system in, they had lots on their plate so we got the basic information. There were probably some things they could’ve explained a little bit better and they could’ve spent more time. Last month, we had a water alarm that went off that was most appreciated. It was after midnight and the call came in from the Vivint control center there. They called us right away and the timing was great. We were able to respond in a quick manner and saved us a significant amount of damage, which was a plus. It was well worthwhile.

Got it installed today and the tech that came was very polite, respectful, patient, and explained everything to myself and family. Two thumbs up! My family and I are very happy! Best choice I recommend to anyone! We feel very safe THANK YOU!!

The salesman from Vivint was excellent and the installation team came within minutes and had it installed that evening, and that was a good job. The only trouble that we had after was that the doorbell cam was on backwards. They never followed up. I had to follow through and then there were troubles with installation on that and it took several needed phone calls to get that straightened away, so that wasn't a good deal. But other than that, I've been really happy.

Excellent company - could not be more pleased with quality of products and service, both over phone and when a field service professional provides home service of the alarm system. It is wonderful to see a company where employees are well trained, enjoy their work, and where the company also contributes to the community and well-being of others through community service events.

I’ve been with Vivint now for at least two years. I got interested because their people kept coming around to my house even with a “No Soliciting” sign. After the third one that came by, instead of me fussing him out and making him get off my property, I heard his pitch and it sounded decent. I went from there. The installation team that has been here has been really nice. They not only talk to me as a customer, they also gave me some advice of what I can do and have actually made friends with a couple of guys.

It was good interacting with the sales rep from Vivint. Also, their installation team were very informative, able to answer questions and help you out with what type of system or what you should have in your home to protect your home. I had an excellent experience with both personnel that came out to the house and that have come out continuously. I've recommended the system to several people before I even got it.

Just a quick note to let you know why I continue to patronize Vivint home security. Cory **, field service pro, installed a new panel for me without any hiccups or confusion. He explained everything in great detail and all with a genuine smile! He even squeezed a doorbell camera installation at the last minute too. Oh, did I mention that this was on December 23rd?? He was undoubtedly a cut above, and went the distance for me. What a breath of fresh air in this day and age! Congrats, Cory for making my day with such a fantastic experience. You are the best!!

About 42 months ago we had a team come through neighborhood. They explained everything about the system. We liked what we heard but I was also in the middle of looking for a new job. I was told by the team that if I moved they would work something out with us. We went ahead and had it installed and were happy with it until I got a new job and moved out of state. We called and I was told that I had two options, get the people that were going to rent the home from us to pay or pay it myself. Well they did not want to pay so I was told I had to pay so I told them as soon as my contract was up that I was done.

Everything's great with Vivint. I'm very pleased with the experience I've had with them.

Gregory was outstanding. He was thorough, efficient, polite, diligent. Proud of his company and worked long and had to make sure all problems were solved before he left. Gave no indication of being rushed, made me feel like I was important to him and the company. Vivint should be very proud of him.

Ross was amazing. My system never worked. Ross made it happen. He is a valuable employee.

We had the camera and all 27 zones done in the house from Vivint, because they’re not capable of installing into the existing system. While it was an excellent experience interacting with their installation team during the day the system was installed, it was a negative experience with their sales representative. I've canceled 37 accounts with them and we're on the verge of being canceled because since day one when the system was installed six months ago, it’s still not operating properly. It worked for three hours and it shorted out. Then they had us hire a special electrician to come out and do some massive wiring. He got it working and the system works right now, but I’m scared to set it because it goes off every half hour. It’s too sensitive now. Vivint haven’t completed their job.

I'm very pleased with the services of Vivint. Their installer is a very professional gentleman and real quick with what he did. Everybody has been very helpful every time I've ever called. One time, there was an upgrade with the system and I needed a reboot, and when I bought new cameras, they helped me install the cameras and get them to connect. I've recommended Vivint to many different other people. It was a perfect experience.

We had an alarm that was here in the house when the house was built, and it was an old wired system and didn't function right. Vivint installed their equipment, which was like a hybrid between wireless and a wired system. They got it up and running and it worked fine for about a year and a half. It finally started giving me some trouble, so they came in and, in the meantime, we had the windows replaced. Once the windows had been replaced, they redid the whole system and upgraded the system for the video camera and everything outside, which I'm really having a good time with it. I'm also impressed with their customer service. They are great.

I'm an old customer and have been with Vivint for seven years. Their security system has been fantastic and the service is really great. I have recommend them to my daughter.

My last experience with your company was a very special one and I would no doubt recommend Vivint to everyone.