Vivint Reviews

Alarm was going off. They fix it.

In Alberta we have mostly all have to downsize - it's nice that Vivint did that for us and didn't charge for the hassle. Thanks!

Vivint has always been helpful and very professional in all my dealings with them. I have been with the company since 2009 and have been very satisfied.

The best thing I got for my new business. One phone call took care of everything and best technician came to install the next day. State of the art security system and equipment. Thank you for giving me a peace of mind.

I've had Vivint service for about 4 years now. It all started with a cold call. As it turned out, I had been in the market for a home security system. My work has me traveling frequently, so I thought it was time. The Vivint rep explained their service, and demoed their smartphone app. That was very impressive and convenient. I signed up, and was pleasantly surprised that the system was installed and up and running within 30 minutes of me signing the paperwork. Whenever I've had questions, the reps on the phone are always able to help. Thankfully, I've not had to call them, or worse, them call me very often. However, there have been a few times when the alarm has gone off because I didn't arm it correctly, and Vivint called me within seconds of its activation. It makes me feel secure knowing I have them watching my house.

I just wanted to say I love this company. They answer all my questions and are very knowledgeable about their equipment and service they offer. Very pleased with them.

The technician was knowledgeable and professional.

I've had ADT and Monitronics but the service of the tech guy they sent to my area deserves to be recognize. Very professional at his job explaining and introducing their product. Anyone can hook up an alarm system but are they gonna take time to explain it before they leave? Made it easy for my whole family to used the home security he installed.

The sales rep from Vivint was eager to sell and to help us. He tried to give the explanation of the service and we like it. We got the cameras from them. My only complaint I had was that the guest shed at the first floor of my house had no coverage. I called the office and asked them to set up a sensor and they said they will check it out, but nobody came to help us. Other than that, the system works fine.

I LOVE my new security system! It's user friendly and use of today's technology is awesome. It's more than what I expected and it fits our budget. It was a pleasure having Tom do the install, great young man!

David **: professional, kind and patient in what he does. He thought about all angles and options for the work scope. I am giving him 5 stars.

Your field rep is above and beyond. Too bad I cannot say the same for the people on the other end of the line, I have never heard such a mess. Your field rep is very articulate and easy to understand. To hear the others repeat what they were told, wonder who they were listening to, it was not him.

I was so pleased with the tech that set up our panel and install. He was very resourceful and answered all my questions.

Original installers were a 3rd party hired by the company to do the installation. The hook up was done incorrectly to begin with and we were not told the exact capabilities of the equipment which had to be within a ten foot area of the cameras in order to get good reception. Our home is made of cement block with plaster covered walls. The signal could not penetrate the cement construction. Customer service handled what they could do very well but we still have the issues... Company's fault, not the customer service employees. They did their job well. Also the company tech sent out to work on the problem was, at last, excellent.

Sometimes, when I push the buttons of my Vivint system for the front door, it won't open even if I push them again. I have to jiggle the door until the button flashes red and then push the buttons again before it opens. But most of the time, the system is okay.

I'm very pleased with the product that I have with Vivint. It's awesome and I let everybody know about it. When I'm at work and when somebody rings my doorbell, I can look right at my phone and see who that is. I like that and I feel very safe. But at first, I had about 10 service calls because I would keep getting alarms saying that it was battery low. That was a little frustrating, but now everything is working fine and I'm satisfied now. The sales representative who came to my house was very awesome and helpful. He took his time with me and I really appreciate that. The installers were very knowledgeable and helpful. I really appreciate that they were showing me different features.

Vivint has been fine. Though I didn't like the way their people installed my doorbell which I can fix, everything has been great. I would recommend them.

Always have had exceptional service with Vivint alarm company the past 6 yrs now. Recently on April 4, 2016 service Tech Jody came to my home! Exceptional knowledge, friendly, professional and giving information pertaining to my alarm system. Added more features! Highly recommend request service Tech Jody for service!

My boss had Vivint installed and I got it installed too. I got everything plus two extra cameras. I've had ADT before, but I wanted the camera features because I'm single and never home. Everything was good with the sales reps, but there was one major issue with the installation team. They unplugged the plug when the installer was plugging the system and never plugged it back in but everything got right so I just let it slide. Overall, it was good.

The hardware is cheap (had several sensors replaced in the first two years, and I had to pay for the parts), batteries only last a few months, and it takes a long time to get thing done. At ADT, 9-year batteries, no cost & battery sensor replacement, usually no-cost next day service at less monthly cost.

The Installer Id # ** was very professional and knowledgeable about the products. Through no fault of his own it took the tech 3 hours to complete the job. This was because of customer service giving me the wrong information. I feel this is a tactic Vivint uses to sell more products once the installer arrives. Although the sales representatives' supervisor approved the extra points of contact at no charge... I feel this could have been avoided if I would been informed before I made the decision to use Vivint as my security system.

A friend of mine told me about Vivint. I purchased from them the doorbell camera to know who's at the door and the garage door opener as it's convenient to have one. However the application for the control of the system is glitchy. I’ve been needing to call them because we’re now living in the house and seeing how the security features were installed, their locations need to be changed. I have never had that type of system before. The doorbell camera was installed in the corner of the wall and it doesn’t give a good view of the whole doorway. I can see who’s at the door through the panel, but the panel is right beside the door which is awkward. The panel needs to be moved in the living room.

We had just moved into our new home and not before long, a salesman from Vivint came by and walked me and wife through what services their company had available. As soon as we decided on the package we wanted which included monitoring, glass break sensors, cameras, thermostat and door lock, we had installers on site putting up the equipment. I like the fact that I didn't have to make a separate appointment for the installation. They had installers in the area that came out immediately even though it was 7:30, 8:00 o'clock at night and the two gentlemen who came by were very efficient and knowledgeable. I've had a couple of instances where the alarm was triggered and their control panel would not allow us to disarm the system - I had to call customer support to get them to turn it off and send an update to the system - but other than that, I've had an excellent experience with Vivint.

I love my security system. I have a doorbell and living room camera, and several glass breaks. I live in a condo that has lots of windows. The installation team was great. They came out the same day I called them and every time I've called them for different reasons, they've always been very friendly. On the other hand, my welcome mat was stolen off my front deck a couple of months ago. So I looked on my doorbell camera because it's pointed right at my front door and I thought I might have some footage of the thief. It didn't record that happening for some reason. I had called Vivint and asked if there was a glitch or maybe it wasn't working properly. Not that I was going to solve any crime with that, but it was interesting that it wasn't recorded. That was the only thing that was a little concerning because I thought it was recording 24/7 whenever there was motion detected. But other than that, I've had no issues and their service has been great.

Highly recommend! Great product and customer service. They are reliable, and a good value.

I wanted to try something different as I was tired of the previous company I had and so far, Vivint's service has been good. We have two cameras and a doorbell from them. The sales rep explained the service levels to me and I like that Vivint had same day installation, too. I like the fact that I can monitor everything from my phone. I enjoy the system and have recommended Vivint to a friend.

My package from Vivint includes the doorbell camera, motion detector, window, door, and glass sensors, and smoke detector. The representative was very responsive and knowledgeable, and we had our security system done within a couple of hours. I have one of the best security systems that I can get for a good price, and I'm very satisfied.

It has been a good experience with Vivint, but at the same, it has been really bad. Good because every time that I have problems with the alarm or something goes wrong, their reps call me right away. But I’ve been having problems with the door lock and we already called. And last time, they were supposed to send someone to fix that but they never called back and never told us exactly when they’re going to be here to check it out. Another problem is the window sensors - sometimes they’re armed, sometimes not. Also, there's a problem with the garage sensor. Every single time that we’ve called, they always try to fix it over the phone, when it’s easier if they send the technician because he knows exactly what he needs to do. But before that, everything was perfect.

Vivint is top notch security. We have a doorbell camera, glass break monitors and two smoke detectors. We also do the temperature through them. We also have older monitors from a different system which they transferred over as well. It was a little rocky in the beginning because Vivint didn't have a lot of service people out here, but ever since everything was corrected, it's really good now and we don't have a problem. The sales reps were great, too. Lastly, we caught people knocking on our window and doors late at night and they ran away. We took a picture and posted it up. So, we're very happy with Vivint.

A young man from Vivint stopped by our house to give a demonstration. He was absolutely fantastic. We liked it, and we bought it. The man that installed it was excellent. He showed us everything, was polite, and neat as well. We have a key padlock on the basement door, a crash of a glass shutter in the kitchen where the big bay window is, and a doorbell camera that lets you talk without going to the door. When we go on vacation or some place, it rings, and I can look and answer through my phone. Although we had a problem where we couldn't lock the basement door on our cellphone, that got solved. The server is excellent, and I'm really satisfied.

The service I received today was second to none. I was well-accommodated and treated with patience and with understanding, whatever I needed! This is a state of the art system and will be a pleasure telling others about how nice the upgraded sky control panel is and its new functions and I can do all of that through my android device. Thank you, Brian.

I'm very satisfied with Vivint. We got the doorbell camera and glass break, and so far they've been good. Their sales reps were great and the installers were quick.

From the times I called through the installation. Could not have been better. We were unfortunately the victims of a burglary this past week. This we never thought would happen to us. We have lived in our home for 23 years and felt so violated. Afraid to leave our home I contacted a friend who lives on the next block Tom and Marsha ** who had the same unfortunate experience a few years ago. And I am so Thankful we did. Your company is most definitely the BEST!! Thank you. I can now rest tonight knowing we are safe again.

Vivint gave us a fair price and had great customer service. Would recommend to anyone.

We have been a Vivint Customer for 5 years, loved it. To begin with we have a large home with 5 of their door locks, 12 window sensors, 4 fire/smoke detectors, carbon monoxide detectors, indoor cameras, glass breakage detectors, in all around 31 sensors. We pay 66.00 per month, and up until about last year Vivint's response time and customer service was awesome... We thought we would upgrade to their latest outdoor cameras, doorbell camera and garage door opener. Well they sent out the first guy who stayed 10 hours, we had to ask him to leave at 8 pm due to the fact he could not get a single thing working, plus he knocked out our entire system. So after 10 hours we had nothing.

Customer service was excellent!!!

Vivint reps knocked on my door and they've been very good. However come installation day, the installer put a nail through his thumb and went to the emergency room, so somebody else came back the next day and finished it. They also left a few holes in my wall that I had to patch up because they said they wouldn’t do it. But that's no big deal. In addition, the panel went out after about a couple of months so I called them. They wanted to charge me a service call and I said how can they charge me a service call when it’s only been installed for three months. After a little bit of a hassle, we went back and forth and they finally came out and put a new panel in without charge.

Well I would say the technician did a great job.

We are incredibly happy with our Vivint security system!

Great service with great installation.

I got the doorbell monitor and the thermostat control from Vivint. Their people from sales to the installation team have been perfect and the transition has been very smooth. They were there when they said they would be and installed it with no issues. I’m very pleased with the system and it's been working great.

The Vivint system had some better features than the old system I had so I upgraded. I got a camera on the doorbell and a nice monitoring pad on the wall. They had a team of professional people who were knowledgeable about the system. Overall, it was a good experience and I am very satisfied with their services.

The first installer that came out didn't do a great job at all. He was nice but left a mess and the install was sloppy. Mike, our second tech, was great, understanding and made sure that I was happy with things he was out to fix. Not once did he say anything bad about the prior installer just said he was here to fix the issues. Before leaving made sure I was happy and if there was anything else or anything he missed. Great customer service from Mike.

We have a front door camera, motion detector, touchscreen panels, and the phone app. Vivint has been really good any time anything goes wrong, which has only been one time. It’s been a good customer service so I am very happy. They're pleasant and helpful, and Vivint is a good investment financially.

I've been a Vivint customer for several years and have nothing but positive results with them, from the call center to the sales staff and especially the field techs. Some of the best equipment and really great pricing.

Wanted to link my RV into my house system while parked at my residence. Took a little figuring how to make it all work, but this young man was up to the challenge. Very efficient.

The tech came out and fixed the system as well as upgrade for me. Spencer ** was great. He answered all questioned and he keep me inform of out and how things was done.

I had a slight problem with my outdoor camera. You guys cheerfully came over when you said you would and then adjusted my camera properly. You were very kind and helpful. I appreciate the extra help you gave me because I am disabled. Thank you Vivint!

Service professional was excellent. Total customer experience from sales to installation and operation has been great!

We’ve got door locks, video security hookup and motion detectors from Vivint and so far, it’s been great. We’ve talked to their sales reps online a couple of times and asked questions, and they've dealt with us as much to get our problem solved. Their installers also did well. I’m very satisfied with their work and with the network that I have through them.

The professionals who installed my system did a great job and were friendly and knowledgeable! I've also had one false alarm due to my error and there was a very quick response. I feel more safe knowing that I now have a smoke and carbon monoxide detector that is connected to the alarm system and I can see who is at my front door from anywhere. Awesome system!

I have the door lock, door bell and the garage door security package with Vivint and so far, it's been great service. The salespeople were very helpful and answered all of my questions.

Panel installed. Jose was great, friendly, knowledgeable and very helpful.

We have the standard package from Vivint -- everything else that was already there that the previous homeowner installed, plus a couple of cameras. They monitor and it’s an automatic payment so they’re non-intrusive in our life. But the installers, when they came, they did not have the doorbell camera on the truck so we had to wait two weeks for that. Now I don't know what I got to do because the doorbell camera stopped working.

Associate of Vivint was very professional and accurate. He was quick, but explained what he was doing and why he was doing it. Been with Vivint for years. Love the service and I do recommend people. If my alarm goes off they are right on it or if my doors are open longer than a few minutes they will call. Awesome company!!!

I have a security system with Vivint, and it includes the alarm and cameras. So far, everything seems to be all right. It was a very easy experience.

Service personnel was very professional and he explained very well how we have handle issues with alarm. We had problem, alarm had beep every 2 minutes. Now I learned how I have to handle this issue.

The features included in the Vivint service package were cool. We really like the monitor on the house, the video camera, alarm and doorbell and we’re very happy with their services. Overall, we like our experience with them better than ADT and we've recommended Vivint to friends.

Needed one of my sensors replace on my overhead garage door and camera installed. Date and time was set immediately for tech to come out. Tech showed up with great customer service and full of energy. Topped it off by making sure I had knowledge about my equipment and finished up by testing all of my previous installed equipment to make sure they were working properly. Went beyond his duties today and that was a blessing to me! Need more people like him in these fields!

My representative gave me all my equipment for free including the space monkey (which I don't use). My Bill $69.99 a month until a few months in now I"m being charged for the space monkey use which was free. This is false advertisement & fraud as Vivint is taking additional money from my financial institute that isn't theirs. I text my representative. He says "yes the space monkey was a part of the free equipment" (this rep is really nice - this isn't about him). The equipment locks, don't lock and haven't locked appropriately from the beginning of service. The techs have been out twice to fix things. Now I'm to pay $49 for service on equipment that hasn't work from the start. The last tech even said the equipment isn't connecting with the door right and said it's the door. Now why would I have a service that isn't working with my door and it's not securing my home? Wow. Unbelievable.

Vivint had great service though we don't have it anymore as we've sold our house and the new owner took it over. The sales guy didn't come through with some of the stuff that he said which was irritating, but he was fine otherwise. The installation guys were great as well. We were happy and didn't have a problem with Vivint's service.

Wiring needed to be redone.

Incredible experience, one of the most professional repair technicians I have ever had. Very prompt and quite efficient and completed the job to my total satisfaction. Very impressed with this company.

I recently had an Vivint sales associate stop by my home to sell me their home security system. It sounded like a good deal, as all the equipment ($1500 worth) was free so I let them in to assess my home. I ended up buying the system and installation was scheduled for same day at 6 pm. Installation technician didn't show up until 8 pm! He finally started installing the equipment and after taking my old system off the wall, advised me he would be unable to put the new system in its place and to "just put a picture over the giant holes in my wall."

Although we had a security system in our previous house, when we built a new home, we didn't get one thinking we might not need one and it cut back on our expenses. But then we had a break-in before we moved in this new house while we were sleeping at about 5:00 in the morning. We weren't aware that two young guys broke into our garage, into our two vehicles in the yard, and stole stuff. We've also heard of lots of break-ins, especially with seniors and then from another house up the street, and the people are bolder now. So we realized that we should get a security system.

Install not complete!! The worst service ever.

Took a long time but happy with the end result!

Great system. Give me peace of mind when we travel. The salesman was very polite and knowledgeable about the system and there was no high-pressure sales which I liked. Definitely would recommend this alarm system and their team.

Vivint is excellent and we're satisfied with it. But when we get up and open the door in the morning, the alarm goes off and the monitoring center comes on horrendously loud over the system. We've talked to their staff about that but they didn't have anything to do about it. It's just the way it works. But aside from that, anytime we call and ask questions, they tell us what we want to know and answer our questions. Their installation team was quick and professional. I like the camera in the door because when we went to Florida, our phones would go off to tell us that somebody is ringing the doorbell. Then we can look at the camera and see who it is. I would recommend the system.

Everything's been really good and worked pretty much the way it's supposed to as far as service is concerned. We really enjoy the doorbell camera and we like being able to open and shut our garage door from our phone. The app works really well. The installation, as far as the time, was really quick. However we ended up having some major problems with our installation that we didn't find out until about six months later when my panel overheated. We had a Vivint technician come out and fix it and that's when we found out that the installation was not done properly and what they did was somewhat scary. It damaged my wall and I found out that the cable that was in my wall had been spliced together and I had some open wiring that could have caused a fire. Other than that small issue, everything works seamlessly.

Ivan was very professional as well as knowledgeable on the product and about security systems. He spent most of the day/evening giving me "white glove" service second to none. He is an asset to your company. He will need to come back and hook the system up with Alexa when the new software update launches.

Thank you so much. I love it. I will recommend a friend.

Our service from Vivint has been good but we’ve got a problem right now with the thing in the back where we should be able to punch-in the numbers instead of using the key. It doesn’t work all the time. The sales representative was a good guy. The first installer that came out had an awful lot of trouble. They sent a second guy out who said, as nicely as he could, that the first guy didn’t know what he was doing. The second guy did a great job and got everything working. He was very polite, professional and his work has been excellent.

My husband & I are now customers of Vivint Home Security. We were very impressed with Vivint because of the connection through our WiFi. Then we were totally shocked by how much technology has changed in the security field. This system is amazing, you can control everything in your home, door & window sensors; thermostats; garage door opener; lights on/off; motion detector; fire & smoke detector; camera; can all be controlled by your Smart Phone, IPAD or Sky Control Panel. If that's not enough for you, they even have Cloud Storage. IT'S AMAZING.

Great service from your tech and system has been working well.

I got Vivint's service package that includes the doorbell cam, all windows and doors, and a camera on the mantle. I've got teenagers so I had these features. So far, the service is good. However, the batteries on the doorbell seem to run out without giving me ample warning. When my kids get off the bus, they can’t unlock the door without a key. I wish I got some type of message that says they’re running low. It’s working and all of a sudden it’s not working and the kids are calling me. Also, the keys on the outside that you push don’t light up. I wish there was light when you start pushing them when it’s dark outside so you could see them when you push them.

I’ve had some issues with the system that have since been rectified, but it took a lot of phone calls and frustration on my part to get the things corrected. It left a real sour taste in my mouth. My system was down and remained down for over a month for no fault of mine and no reason whatsoever because they couldn’t get anyone here to fix it. It was right around the holidays and the time that you would need an alarm system when people are going to break into people’s houses so I wanted it fixed as soon as possible. I was told three days and I accepted that, but it wasn't three days. When I called to say I want it to get fixed, I escalated the call and it wasn’t resolved. I had to wait. They credited me because I demanded that I’m not going to pay for an entire month that I didn’t have service.

Quickly installed equipment with no issues. Afterwards walked me through new system, and cell phone setup.

Highly capable and sincere technician. The Vivint tech, Marco, was exceptional and went above and beyond the issues he was supposed to fix. He installed a new thermostat and before leaving made a complete walk through and replaced a few old batteries and detected a problem with the CO detector that I was not even aware of. Great skill and sincerity.

The package I purchased from Vivint includes a doorbell camera, a second indoor camera, motion detectors, and a fire alarm. I also have the front, back, overhead garage doors, and my upstairs window monitored. I've been happy with all of them except for the doorbell camera. It's gone out three times, and a couple of times they came in and fixed it at no charge. However, the last time it went out, I was charged for the service and I don't think that was right as it hadn't even been a year that I've had the system. The reps have been fine, though, and the installation team was great too.

The technician was very nice and worked very back to get everything done.

My 85 year old mother wears her panic button around her neck faithfully. She fell in her tub and pressed the button for emergency help and received nothing. She lay in her tub for 4 hours until I stopped at her house. She could have died! I called Vivint and they would not tell me why Vivint doesn't send anything telling her that her button was not working. This really is a FALSE SENSE OF SECURITY if you have elderly parent and believe they are okay or you'd hear something from them. Shame on Vivint!

This company has the absolute worst customer service. They hang up on you repeatedly, put you on hold for 30-45 minutes, refuse to give accurate information such as email address for complaints. The best part is when you are done being talked down to and hung up on they refuse to let you out of the contract regardless of how badly they treat customers. If you are smart you will save yourself this headache and use a better more established company. Terrible experience.

If my previous comments don't make you think twice, consider the fact that the solar industry has dozens of large sales/installers of solar panels throughout the country. The lease of a system is based on an average cost of $25000. The sale is based on an average 20 year lease where the solar leasing company gets a 30% tax credit on that cost basis. As a former leasing executive I find the law surrounding the installations doubtful. The equipment is attached to real estate but considered personal property. Any time fixtures become attached to real estate they become part thereof and hence property rights flow to the mortgagor.

My girlfriend has Vivint in her house and so I went ahead and had the system installed in my own house. The security package includes windows, doors, motion detector, camera, door locks and I also hooked my own thermostat. So far, it's been excellent. The gentleman who installed the system was on time, very cordial and cleaned up after. It was installed with minimal to no mess. It was ready to go and I haven't had to do too much with it since. I rely on the system and use it everyday. It's been a satisfying experience with Vivint.

Our technician had excellent customer service skills. She was very knowledgeable of her job. She was very helpful in explaining the procedures of all the items requested. We would definitely recommend Vivint to our friends and family. We love our system.

Everything’s going well with Vivint. I have the cameras outside and when someone ​rings​ the doorbell, I don’t have to go to the door. I can look at the camera and that’s the main thing I really like about it. I feel safe having the system here. I wanted the system to have those features. I didn’t even know how to go about it or who to contact to try to get these features. My sister down in Mississippi, her phone does the same thing and I was hoping to get it up here. So when the opportunity came, I grabbed it. So far, I’m satisfied with it. I’ve recommended it to other people that I work with.

A Vivint salesman came up to the front door and said he can give me a better system and use what I already had from another alarm system and cheaper. Since I had multiple alarms going off from the other company and they don't actually tell me why, I decided to get a service package from Vivint which included the doorbell, the monitoring on all my windows and doors. The sales representative was good. He was at my house at 7:00 o’clock. I said yes at about 8:00 and by 8:50 installers were there, and they got it all installed before 11:00 o’clock. I did have to call them back because they got a system that didn’t quite match with the other system, so they need to convert a box. I called at 9:00 in the morning and they were out there by 10:00.

So far so good.

The security system was installed in a private residence. The sales rep, Stefen ** was polite, explained everything, and overall very nice and helpful. All the technicians were helpful and even came back when I had to leave for a short period! Great experience! Have seen ads on TV but until sales rep came to my house had not contacted the company. I even suggested the Vivint to my daughter who lives next door.

Our Vivint package has the garage door opener, front door automatic lock and a regular alarm, and I'm satisfied with their service. Everybody that I talked to and helped me with the issues on the phone has been great. Their installer was very professional. He asked all the right questions to figure out what we needed and managed to fix it all within 30 minutes. Really fast. Overall, it was a very good experience.

The battery was to be replaced and Josh ** was the Service Professional assigned to do the work. He arrived as agreed, worked with knowledge and expertise given his task. Josh was very friendly and thoughtful as he entered the home, worked to complete the job and leaving with friendliness and good will.

The other home security company that we had was raising their rates. We got a better deal with Vivint and we're happy with it. They take a picture when somebody rings the doorbell and my husband liked the idea of being able to use the camera to see who is at the door when we are in Hawaii or up on the mountains or somewhere else. The system works and does what it’s supposed to do other than the furnace glitch. My husband was going to call them again because the system is hooked up to our furnace so we could control the heat when we’re not home from my cell phone but we’ve had two instances where the furnace was just running. It seems to override what he sets for the furnace.

I think today when our technician was here, we should've got the upgraded panel at no additional cost, especially seeing how we're loyal customers who have been with Vivint for 5 years.

System had updated and we didn't know it. Technician explained everything we should have already knew.

I heard about Vivint from my neighbors and I purchased their package that includes the doorbell camera and glass break. The interactions with the sales reps had always been good and the installer was also a nice guy. So far, their service has been great.

The Vivint salespeople I've met were very good and nice. The installers were terrific too. They were on time and knowledgeable about the products which really work.

Very good job, great customer service and excellent neat install.

I switched to Vivint from ADT, and Vivint is clearly the better option. They had a better pricing scheme and were able to provide more security for the buck. The salesman was friendly and informative. There weren't any problems with the installer who came. He showed up pretty late at night, which was surprising considering I didn't know they operated that late. But I'm thankful that he did 'cause he got my system up and running quickly. Recently, I contacted customer support when I locked myself out of the house and couldn't get back in. I haven't had a single problem with Vivint since I've started. It's more secure with them. I have a solid peace of mind now that I know that my house is locked up. I've tried to get as many people on board with Vivint as I can.

I can't say enough positive about Vivint! The product is excellent and so very easy to use! The installer was very efficient, knowledgeable, professional and personable. He was also on time. I did not have to spend time waiting for him to show up. The features are numerous and extremely useful and provided at a very low cost. I would highly recommend this service to anyone desiring to keep their home and loved ones safe as much as is possible.

Vivint's thermostat works really well and I like it. I also have the cameras and security system as part of my service package. However, I've been having a lot of problems with the front doorbell camera as it often gets disconnected from the server. The camera is poor, but they come out to fix it and get it back on in a timely fashion, but it keeps doing it. They need to install a new camera as I think the problem is the product they used for that. All the installers were great, but the first guy who came did not clean up all the drywall dust where they had to drill. I could tell that he was a contractor and wasn’t an in-house crew. Then a second guy came and fixed everything, and he was great. Vivint's staff have a quick response time and they try to help the best they can so I'm satisfied with everything, except with the camera.

I was so impressed with the great protection that is simple to use with Vivint. I purchased a system for my business and when I saw how easy to use and the amount of protection I got we had a system installed at our home. Love the phone app and all the features offered!

My wife is disabled and I was gone a lot, so we needed a security system and got Vivint. We had a service package that included the I’ve-fallen-and-I-can’t-get-up button, camera doorbell, door lock, a couple of motion sensors, and glass break detector. We spend most of our time at the back of the house and it was really nice to have the camera doorbell which is my favorite feature. Aside from that, their people were professional and courteous. The sales representative was a good kid and the installation team knew what he was doing. He really did a good job, cleaned up after himself, and went through the product. Overall, it was a very good setup. I like it and I would definitely recommend it to a friend.

Vivint security system is impressive on how much is accessible by smart phone. Very affordable security system.

The installation was excellent and very reasonable, very friendly. I appreciate your business and your time that you took for installing.

Vivint's spectacular employee Jesse explained how to operate the equipment fast and effectively. The installation was great, just allow the Vivint employees to do their job the best way they know and everything thing will go smoothly. Thank you Vivint and Jesse.

I have had lots of issues with the panel after installation. Vivint has been very willing to try to resolve the issues but the issues continue. A new panel was installed and the very next day connection between the panel and the app was lost so I was unable to arm the system from my phone. This is a very frequent problem.

Vivint replaced two sensors from my old system including my garage door. I also got the doorbell camera, the wireless fire alarm, and the smoke alarm from them. They pretty much made the previous system that I already have better. I was always with ADT and it's a good company, but I wanted to try a different company. So I told Vivint to give me a few hours to think about what they were offering since it sounded too good to be true, so there has to be a catch. I was not under contract with ADT anymore, so I went with Vivint after I did some digging around. I was impressed with their service the very first day because I was messing with the sensors in my house and I was tampering with my sensors and I got a call, which was pretty good and it is something that ADT never did.

I had an alarm service before but Vivint seemed to be superior and had some of the features that I really wanted. Installation was easy since I already had the equipment installed. I've liked the system so far and it’s been excellent. They’ve been very good that if I had a tripped alarm, they'd call up immediately so I know they respond well if I needed them.

Outstanding value and amazing Techs!

Our Vivint service package includes the camera and the thermostat, the glass breaks and the sensors on the garage doors and on all the windows downstairs. A lot of these features are what we have from our previous alarm system. But with Vivint, I love being able to access information on an app on my phone, and I like the camera on the doorbell. These are the two biggest selling points for me.

Installing sky control panel (upgrade). Outside camera, lighting control inside, security.

Every encounter with Vivint that I have had has been most helpful and pleasant.

So far we are on a trial basis but whenever we need them they are there to help. Both times we had someone here to help us. He knew what he was doing, very customer service friendly. Follow-ups were done both times. There was no rush, no pushy or uncomfortable actions taken place. They were patient and made sure that we were happy with the services they were able to provide! We have not felt pushed or obligated to anything so far and being in sales we know what that can be like. We try to not be that pushy aggressive person. They definitely made us feel comfortable!

I liked the features of Vivint's security system. I really love the doorbell camera and the fact that I can use either my phone or the panel on the wall to talk to somebody that rings the doorbell. They've done the panel recently and I would like the ability to control all of the settings of the voice on there. I don't believe I can do that right now though. Other than that, equipment wise, everything works great.

We have the security system from Vivint. It was convenient to have at the time I got it and I'm regularly satisfied with it. It's been a good experience. I also like the ability to use their system from my mobile phone.

Really impressed with the progression of this company. Video doorbells and outdoor cameras as well as the new Vivint Sky panel that looks like an iPad. Brilliant.

The world's most annoying and stupid salespeople. Our community is clearly posted as NO SOLICITATION. 3 times now, idiots from this company have come knocking on my door. The first group didn't understand alarm systems, told me silly stuff like a landline is required in order to have an alarm system. I told them never to come back. Second group came and I sent them away. Third group came tonight, claiming to have letters of endorsement from my neighbors, our city, our community's board of directors. Complete lies! The name that they gave as being on our board of directors wasn't one of our current or past directors. Slimy, high pressure, glad handing sales droids. Avoid this sleazy company at all costs.

I am very happy with the Vivint! Rodney was very friendly, knowledgeable and professional! Glad I had this system installed. No regrets!

I'm not home all the time so I need the peace of mind to know that somebody’s looking after my home when I'm not there. I looked for different security systems and I narrowed it down between Vivint and two others. I got Vivint's whole bundle - a doorbell camera and another camera, a glass break, and door sensors. So far, it's been generally good. I've had a few hardware problems where they replaced the panel where it's been freezing. Other than that, I'm happy with Vivint. Even if I'm away, I can check and see what it looks like outside by looking at the camera. I'll know if someone rings my doorbell. They're very nice features.

First, let me say that they only got a star because I could not post with zero stars which is what they deserve. Vivint is the worst company I have ever dealt with - If you are considering signing a contract with them - DON'T - You will regret it. We had a 42-month contract where we were completely bound to this company that offered little to NO customer service. Our system never worked properly and when they came out to fix it they wanted to charge us more than the $78.00 that we were already paying monthly. One incident we had was the "automatic" thermostat turned on the heat (middle of summer in Florida) and my three English Bulldogs were extremely overheated by the time we got home from work and found our house at 94 degrees.

Your service representative was knowledgeable, courteous, and professional. He is the type employee that makes people stay with an organization.

The installation of surveillance camera - three each for my property. An excellence job by first name only Chris.

The package I got from Vivint included 100% cellular service, which is one of the main reasons I went with them, and the controllability from a smartphone. We travel quite a bit so we wanted to be able to let dog-sitters or maids in and out of the house and monitor them. The installation crew were very professional and knowledgeable about the equipment except for the garage door opener. They were unsure about it because it was brand new, but they got it installed and working. I did have a problem with it once after and I called the support line off of the app and they walked me through what to do and got it repaired. We didn’t need to get a technician involved so it was helpful not to have to wait for someone to come out.

Everything has been wonderful with Vivint. I heard about them through my sister-in-law and we got in contact with the sales rep she's been dealing with and he was very informative. He helped us out a whole lot and was very good. The installation team that came out did good clean work, was very polite and respectful. Any issues we've had, Vivint has pretty much taken care of it.

We are very satisfied with the sales reps and techs! It did however take most of our day for this but completely worth it! My kids even feel a lot more safe and get excited to set the alarm to protect us as they say ha ha. The reason why I gave it 4 was because after they left, the alarm went off for the window break in? Haven't had time to fix it. And also, it did take all day to convince to check out credit and to install. Hope this review helps!

I'm happy I decided to go with this company. I did my research! I'm very satisfied with my equipment. I'm very satisfied with my installation guy and I'm very satisfied with my sales rep! I recommend this to homeowners that want quality protection at a price you can afford!

Very pleased with the professional way everything was done. I was told about all the equipment and to operate the system. I had another system and returned it after several attempts to make it work. If anyone were to ask me I would highly recommend Vivint. I finally feel safe in my home. Living alone is not easy. Thank you.

I liked that I could be away from my home and be able to see what was going on. I got the cameras from Vivint and they came for the installation just a while ago. Everything's been great. Anytime I've had to call on things, I've always had everything answered as I needed it.

The timing was perfect to get a security system because we've been having some trouble in the neighborhood. So far, I've been impressed with the service. When the dog set the alarm off, Vivint called and checked on me. We've also had some trouble one day when I was on my way downtown and we had set off the alarm without realizing it. Vivint called my next door neighbor and she told them not to worry about it. I then called Vivint via phone and they unlocked, unfroze and rebooted the system. So whenever I call, I get through them very quickly and everything's taken care of.

I had someone steal a bunch of stuff in my house and they kept on coming by at the right time. The Vivint sales representatives were all great and they had the system in the same day when we were talking. The installation team was professional. They appreciated the business and that meant a lot to me so I took the service. I like the service so far. The price is a little high but they've been working with me because I've been out of work for a while because of a car wreck. They dropped the price a little bit so that helps. I'm satisfied with the service and would recommend them.

I had a service tech from Vivint come out to upgrade my equipment. He showed up perfectly on time. The technician was incredibly polite and professional. The customer service representative that scheduled everything was awesome. Great customer service across the board!

We had a little trouble with Vivint when we first got the system because the camera was faulty. We weren’t too satisfied to begin with but they replaced the camera and so that helped. It’s been pretty good since. Our neighbors had Vivint and so that’s how we got them. We have a camera, a box and a couple of windows, and we got what we were satisfied with. I only had to call them the other night to reset my box because it said it was under maintenance but never got updated. We went through that and it worked okay so now I’m happy about it. The sales rep, Eric, is a good person to help us out a lot. He was also courteous like the installation team and the delivery worked out good. I would and have recommended Vivint to friends because it’s a good system. They’re right on top of it when we need some help so I appreciate that.

We got the security panel, garage door opener, three thermostats, and doorbell camera from Vivint when we moved, and we're extremely satisfied. The technician was extremely helpful. He cleaned up after himself, was professional, efficient on his time, and friendly. Everything was wonderful. I would definitely install Vivint security system again if we have to.

Vivint's service was good. Everyone came out and took care of everything. They've been professional and did everything they said. I've been fine ever since from the installation to the service and equipment. The only problem I have is I referred one of my friends to them. The guy came out late at night, never ended up finishing the installation and that was only a second alarm. He made a mess out of the wall and driven holes in there. My buddy said he tried calling three times for the manager and left a message, but they never got back to him and nothing was taken care of.

We have a glass breakage detector, a medical pendant, and a doorbell camera from Vivint. I feel safer and I am glad that we are with them. Their sales rep was knowledgeable and helpful. Their tech staff was also very good. I've called twice regarding the video camera and different things and they stayed with me until they fixed the problem. I'm very satisfied with Vivint.

The tech who was in my house was very knowledgeable and courteous.

I had thought about changing to ADT but after nearly going through with the change I stayed with Vivint. They're more advanced in home security! I've been a loyal customer since 2012. I would recommend their services!

Vivint's sales representative was professional, easy to reach, and explained the levels of service to me. Their installation team was good although we were having issues with the camera and the guy who installed it was supposed to come back, but he didn't. He told me to get in touch with him so I kept contacting him for a couple of weeks instead of contacting the company, and that gave us the delay.

We got Vivint's regular package with the thermometer, doorbell and indoor cameras, and the fire alarm. The sales rep who sold it to us went through everything and he was great. We spent two and a half hours asking him a bunch of questions and him showing us what the system entails. So far, talking to the sales rep was the best experience that we've had​. As for the installer, it took him some extra time to install the system because the wiring in our house was not correct, but he was very good and he cleaned up his mess.

Vivint is hands down the best alarm system we have ever had. If Me or my wife ever have questions they are always great to deal with and super helpful. We just upgraded our system and are so impressed with the installation and the service. Sam walked us through all the cool features and explained every aspect of the install and the equipment to us. Thanks Vivint.

Our family is very satisfied with Vivint as a whole. We love all the features that Vivint has to offer. Our service guy was very helpful and explained the whole process step by step. We also got a very good step by step set up before he left. Definitely recounting to family and friends.

We had our system upgraded by a door to door salesman last summer. Paid $100 for upgrade, no problem. Didn't think of it at the time, but an account manager called a couple days later saying that buddy was supposed to be doing new installs not upgrades. Seemed odd call, I was fine, but obviously it triggered something with head office. Discovered a couple weeks ago (9 months since upgrade) that since the upgrade I was being double billed on credit and checking account each month. Wasn't too upset, called to resolve it, billing office closed, they took all info and asked me to call back during office hours. Seemed a bit odd they didn't make an effort to call me, waited a week or so, sure that they would call but no.

Vivint is a very well customer-oriented company that's willing to go that extra mile to take care of you. We're really loving our Vivint system right now. A Vivint guy came knocking on our door one night and my wife talked to him. I thought she knew him but she thought I knew him, so we talked about it. Turns out nobody knew him but we went ahead and did it.

Love the services and pricing. Very professionally dressed employees and great Customer service. Systems are by far the best.

My installation was great. Outside of my garage door opener has to be installed at a later dates, my experience was top of the line.

With all the options for security I am very pleased with our decision. Install went in flawlessly and was free of charge. Our tech guy was very thorough and patient. I love that I can lock everything with my phone from ANYWHERE. Plus I feel better at night knowing I am safer. Thank you!

So far I really like it but haven't had much experience yet with doorbell camera. Also haven't had to have experience with calling for problems which is good.

In August 2015 a Representative of Vivint came to my home selling a "New" "Better" security system than my current ADT Security. At that time I was in the process of selling my home (Real estate sign in yard). The representative said Vivint was new to area and wanted to get into our area. I explained I was selling my home and did not want to be obligated for a lengthy contract. He at this time said we could cancel the service when we sold our home, that the wiring and equipment would still be in place for future homeowners.

I purchased a service package from Vivint that included the armed away and armed stay, sensors, camera on the front door (which was a plus), and the thing that’s put on the wall, used if somebody will shatter the window. So that was good. Then I’m able to do everything and see my home from my cellphone while I’m at work or away from home. I can see who's at my house. Their people were professional and courteous. It was an A-plus experience.

We're getting older and thought that we needed home security. We've been happy with the service from Vivint except the Space Monkey, which never worked for us. They tried to do something about it. They said they would send me something to send it in to be fixed but I never received any correspondence. But they had been nice to us especially the men that were sent here. When our video camera at the front door wasn’t working right, they came right out and took care of it. It has worked fine ever since.

The representative and the installer were very professional and polite.

Install technician explained the system in a simple manner that made it easy to follow. He was also nice and friendly during the install. I would recommend this service based on the technician experience and knowledge of the system and kindness.

Carlos ** came and did our installation today. He was fast, knowledgeable, and courteous. Would recommend his service to others.

I wanted to have a security system so I got a front door camera from Vivint. Their sales rep was friendly and knowledgeable, and the installers were clean and quick. I’m pretty happy with the service thus far. I like that our home is monitored. If something happens, Vivint will call. I’d recommend them to a friend.

Great customer service skills. Love Vivint. Me and my family can sleep better days and nights. Thanks to Tony and the Vivint family. Love you guys.

On time, courteous, clean work and overall very satisfied.

One of the Vivint sellers went to our house, and we decided to get the ring doorbell camera, the inside camera, the smoke detector and glass window break detector. When the techs came in, they explained what they're going to do and did the installation. They were very efficient. And when the alarm got triggered twice, Vivint responded immediately. We're really satisfied with the service.

We knew about Vivint when a neighbor had it installed. We got our security system from them as well and my wife wanted to have the video monitoring and sensors for doors being opened and closed. So far, I have a generally good experience with their service. Everything’s been fine and the system has done what I was told it was going to do. The sales rep was a pretty personable individual and the installation team did a good job. I didn’t really expect them to come that late at night, but they came and got the installation done.

I had a quick experience with Vivint because we were looking at the time when the door to door sales people came. They were professionals, did a good job, and explained everything in detail. I'm away from home quite a bit and I wanted my wife to have more security and I can control it from my phone too. One day I forgot to turn off the alarm and within about a minute and a half they had contacted me, which at least I understand now that it does work. Also, a neighbor across the road has the system and he likes it. I would like them to stop by if they're in the area and see what else they’ve got new that’s available.

I got the motion detectors, two doors with alarms on them, the camera on the doorbell, and the monitor. We were thinking about getting them and Vivint happened to be in the neighborhood. We are gone quite a bit and out of town, so we felt like we needed something. Most of their sales rep had been pleasant. The installers were great and nice, very helpful and efficient. The service so far is good. My husband is real bad in going out and setting the alarm off, and Vivint calls me. They’ve always been real nice about it. However, we had a problem with one in the garage that monitors the garage door and when I called, the gentleman told me we don’t have anything like that. It is hanging right there at home. He kept arguing with me and it was quite a nightmare. But other than that and being a little expensive than others, everything has been great with Vivint.

The Vivint sales rep was wonderful, articulate and had great personality. She was able to translate all the detailed information so that I understood exactly what I was going to get and the benefits of having the product. The installation team was very helpful in explaining where everything was and how it works. They were efficient and did their job well.

Satisfied either service and company.

I submitted a cancellation of service request on February 3 of 2016. Vivint sent me a confirmation email indicating my request was received and to give them 2-3 days to process my order and also that one of their team member will be contacting me soon. On February 5 the alarm was trigger and it went off. Vivint contacted me and I ask them to don't send the police. I also indicated Vivint's representative a request of service cancelation was already submitted on February 5 and I was put on hold while she was pulling out my account information. We got disconnected and Vivint sent anyway the police to my old address and never called me back again.

Worst experience with any company. I sold my house and tried to cancel the alarm and was told it was cancelled but they sent me to collection 3 separate times. Now they tell me there is nothing that can be done and they want me to pay 288 to resolve and then they will cancel me. I haven't had the house or alarm in a year and a half. Oh yea and there is no supervisor I can talk to.

My brother got a Vivint system on his new house that he had built and told me about them. I purchased from Vivint a couple of cameras, smoke detector, the doorbell cam, glass break and all the door sensors. I need these features for some extra security for the house and I like that it's easy and cheap. I'm very satisfied with their service so far. Their rep was super friendly and very informational and the installer was super nice. He did a lot of stuff and that was a quick in and out deal.

Johnathan was a nice and friendly guy who also cook us a wonderful meal. :)

Since initial installation in 2011 there have been nothing but problems with Vivint. Didn't receive camera because tech did not know how to install. Still have problems with door lock. Last time tech was supposed to come out didn't show. In past 6 months spoke with 2 managers, can't cancel services unless they receive letter or email. Have letter dated 2/24/16. Claim they didn't receive and will not cancel. They are holding people hostage. 5 years of lousy service and we still can't cancel. THIS IS CRIMINAL. WHO DO I CONTACT FOR SERVICES I NO LONGER WANT AND HAVE BEEN TRYING TO CANCEL FOR MONTHS? I need help. Never sign on with VIVINT. Please help me.