Vivint Reviews

Our technician was very accommodating and helpful with scheduling (giving us a heads up on arrival), setup (both for function and appearance), as well as teaching how to use the equipment (easy breezy tutorial). We're looking forward to our new smart home system and spreading the word. Thank you! :]

Chris was a knowledgeable and helpful installer. Very happy with the system day one. The seamless use of the system will be very helpful for me going forward. I can’t wait to see what other services could added at a later time. The flexibility of set including upgrades is helpful as well.

The representative was very knowledgeable about the product. He answered my questions. I like the "no pressure approach" to buy additional products. I'm waiting for the equipment to arrive in the next couple of days. I will submit an update once everything is installed.

Very kind and Professional. Extremely Satisfied. West ** was quick and very Knowledgeable. The process was pleasant and very quick. He was able to answer every question I had asked him without hesitation. I'm very pleased with the Service and Professionalism.

The technician Jeff was very respectful, fair, helpful and thorough. Great product and apparently company that we did not know about before last week. We are looking for friends and family to recommend to. It was very important with this move to protect our investment. We feel more secure with Vivint. Again Jeff was very helpful and thorough.

Great installation services! William was very professional, courteous, and extremely compassionate during his installation process. His expertise is his craft was exceptional. I will highly recommend William @ Vivint to more clients that need the services. And he followed the quarantine guidelines with PPE.

I was a little unsure of how the process would be but after talking with the electrician and seeing how he was working, I found that it was more simple than I thought. Austin did his thing and told me issues about the home’s electrical system that I didn’t even know. Good guy, knew what he was doing and would recommend his work again.

Friendly sales and installation experience. The installation was a little late at night that went past my normal bed time, but I survived it. Great security system, I am very pleased with it. I really like the keypad too. Looks nice!

Brandon ** installed our system at our home and was so Thorough, took his time and made sure we were super comfortable before leaving! He cleaned up after himself also. So professional!!! We’ll recommend him and this company to all!

Our install team, Christian and Hector, were AMAZING! They went above and beyond to make sure we understood our new Smart Home and answered every question we had! They were respectful and courteous in our home and made it feel like we just had a couple of friends over for the afternoon!

Everybody was on time, polite. What more could you possibly ask for. Did the whole thing while I was in New York. Communicated everything the whole way through. Set my emergency code and my entry and exit code for me.

David was very friendly. Great tech. Explain how the system works. He went over how the doorbell work through the phone. David was on time when scheduled. He finish them in a timely manner as I was told how long it will take. Thank You.

John was very knowledgeable and completed installation in a professional and efficient manner. Taught me how to use my new system and how it worked. Helped me select exactly what I needed in order to make my home as secure as possible within my budget.

I got the doorbell camera. I wanted one indoor camera and he installed equipment I already had. It took longer than I planned but installer was professional except for the drywall left on floor after putting hole in my wall. I was disappointed that Vivint wasn’t recommended by the BBB. Also paid more money down than I expected. I wish I could give more stars but this is Day #1.

The tech (Luis) was very knowledgeable of your system and gave excellent instructions on how to operate our new home security system. Also Luis gave us more information on your other security items which we elected to add them to our account. Luis knew your system very well. Yes I will recommend your security system to my friends & family.

The tech that was sent out to install my system was very informative and professional. I appreciate his transparency and honesty on how to use the system. I’m very excited to use this security system and feel much safer knowing the lengths the company does to keep me safe.

Eric came out to our home to set up our system in our new home. Turns out, the previous owners took the security panel with them, so Eric was able to get us a new one, got it up and running perfectly! My husband and I work in the home service industry and we can appreciate great customer service. Eric blew our expectations out of the water! We will refer all friends and neighbors to Vivint thanks to Eric’s hard work and kindness. Vivint should be really grateful to have a guy like him on their team!

Love the that fact that he was so personable and friendly. And that he walked with us step by step on the set setup and took his time on doing his job the correct way. Thank you so much for all of your hard work.

Estyn did a great job installing our security system along with cameras. He expertly explained the system and features! Due to his enthusiasm and knowledge, we are excited to have our first home security and try out its many features.

I am so happy to have chosen Vivint! Very professional company, easy installation & our technician Ciara explained everything to us. Monthly payments are reasonable for all the security you get. I am happy to say we have peace of mind now. Thanks Vivint!

Hi, I’m just letting you know I had a great experience talking with rep Sid while trying to get my service setup with Vivint. He was very professional, helpful, and knowledgeable of what he is doing. He made the process easy and stress free and I really appreciate him for that! Yes I will recommend friends.

The original appointment on the phone was made for Saturday, 4/11. No one showed up and there was no text message or telephone call. We waited all day. I called Monday morning and asked about the Saturday appointment. The lady I spoke to said we weren’t on the schedule and it must’ve been lost somewhere. Was not too happy. I hope the original telephone conversation was taped so you will know that we did have A Saturday morning appointment. Abel, our installer, was very polite, He knew exactly what to do. He explained everything thoroughly. We really appreciate him wearing gloves and a mask.

Technician knew his product but waited for me to ask questions. Wished he would of took me around to show me where sensors were. Once I asked he did but I was curious about how it worked. Overall very nice, professional, neat and clean. I would rate it a 5 star install. Thank you Aaron.

Our Vivint tech, Tim, did a great job setting up our system and going over all the security features. The system seems to be user friendly. We would highly recommend a Vivint security system to our family and friends and definitely Tim, as the installer as he is very knowledgeable and explains the operation of the system. We are very novice with security systems and he made it easy to understand. Also, our Salesperson, Addison, was great to work with. Thanks again, Vivint, for making our home safe and secure.

Prices are fair. Tech knew what he was doing and was very informative! Like all of the polices of Vivint. I felt like vivint was the best company after talking to several other companies on the phone. Friends of ours use vivint. They are very satisfied.

I am very satisfied with my install. The previous owner had Vivint so I was glad to see that when I purchased the house as I have used Vivint previously at my other house. The install went great and he was very thorough in all aspects. I would highly recommend.

The installation was awesome and the products are the best in the industry. Thanks Vivint for the protection of the household. Much appreciated. I especially enjoy the fact that I can share tips with others on why this is important.

With Covid 19 going on, I was surprised to have to use installers phone to answer questions. I would have held off installation till the stay home order was lifted. It was hard to keep a six foot distance. Installer did use hand sanitizer and was nice.

I had such a great experience with my technician. He was super friendly and explained everything he was doing as he did it. Was very respectful of my place and privacy. He was also very thorough and answered all of my questions. I would 100% recommend Vivint Security.

He was right on time, friendly, and worked quickly. Equipment looks quite nice and fancy. I would say top notch and affordable. My tech made sure to confirm the pricing and took the time to make sure I understood how to use the equipment before he left and even was comfortable around my dogs.

I’ve had Vivint in all three of our homes. The technicians are great. The cameras and weather monitoring give us absolute peace of mind. Worth every penny. I highly recommend Vivint to anyone looking for a great alarm system and company.

Installer was great but what was not disclosed was the $15 cloud fee per camera per month. When I got my package sold to me that literally added $45 a month out of what I was budgeted for. WOW you guys could do better then that I was told it was $5 per camera a month for the fee!!!

James was great explaining the system and the equipment, he was able to demonstrate the knowledge of the service. I was able to understand how the system works, how to install and the customer service was great, he was very helpful with everything I was asking him for.

Installation help From the tech folks went very smoothly and they helped me understand exactly what I needed to do. The system is up and running and doesn't seem to have any glitches as of now. I am anxious to get the cameras operational. Seems like a really good and sound system that should protect my family for a long time.

Very nice and helpful. Answered all my questions and explained everything really well and made sure we understood everything before he left and everything he installed looks really nice and clean. Doesn’t look like he cut any corners. I would highly recommend.

The way the system was installed was very unprofessional. The tech did a crappy job. It has to be rescheduled and then the tech had to leave because he forgot parts then he was on his phone most of his installation.

Would highly recommend. Everything works well, the install tech was very thorough and helpful, and I love being able to unlock the front door from my phone when I'm at the other end of the house. I'm glad we had it installed at the beginning of the move process- it's made allowing access for service techs, movers, etc. so convenient.

Johnathan did an amazing job with our installation. He was professional and thorough with the explanation of all features. Our system has added features we didn’t even know about and we were very confident before he left. So far we are very pleased and will be recommending this system to our friends. The video quality is amazing!

He was great. The work looked great and he was fast. It was a great experience dealing with your company and. have some friends that need your service. Thank you for your excellent services and workmanship.

Our technician truly did an amazing job. His name is Michael **. We actually realized we needed to add equipment when he got here. It’s much easier to get it right when someone is there to go over scenarios with you.

Great customer service. Explained all the equipment and gave great recommendations for my new home. Thank you and I’m happy I chose this company and will definitely refer friends and family. Great company! Clear cameras and everything was neatly installed.

The tech that came out was AWESOME. He was very timely very nice and helpful. He was able to answer any question I asked. I would recommend this service to anyone. I'm excited to be apart of the Vivint family.

Josh ** was great. He took his time explaining everything to us and explaining how everything works. We will definitely recommend Vivint to our friends and family. Although we would like other equipment, we will have to wait till we can afford it and take what we can!

Jordan did a great job with the install and was very professional the entire time. Exceptional service and the quality of work as well. My system runs and works flawlessly as well as looks great. Would definitely recommend to anyone looking.

We bought a home with an existing VIVINT system. Jasmine was prompt, highly proficient, extremely skilled and had fantastic customer service, answering every one of my questions. Added a garage door sensor for a very reasonable price. Very happy with the system so far!

Our technician was very helpful and professional! Great job done! Would highly recommend him for any job! Thanks for making us feel safe! We are very satisfied with the work that was done! He was very friendly with our animals and made sure everything was exactly how we wanted it!

I am very pleased. I feel more secure and the Service technician was patient and extremely helpful and knowledgeable. Thank you so very much for all that you do to protect people and to ensure their security. This is a trying and difficult time for all. And companies like yours make me truly proud.

Thank you ACN. Being a IBO Parter means a lot to me. Thank you for giving me the opportunity to make sure my home is safe while I'm not home. I am truly blessed. I have to work at this time. Thank you.

Andrew was very thorough in explaining how to work my system and politely answered all my questions. I would definitely recommend Vivint to everyone I know! I am ready to start using my new system. Thank you guys! 10 out of 10.

Alarm. Josh the installer was very knowledgeable and was very helpful with the system. Real pleased with the service so far. During the installation he went over every item and placement. We reviewed it together on the monitor. After completing the installation Josh was very knowledgeable about the monitoring system as well as the app. It was very helpful with him.

The technician was great and would recommend him for any installation! From start to finish the installation and explanation of the app to the panel were master level. I would recommend these services to anyone who cares about their safety.

I was looking for home security and calling around to get quotes. After talking to representative decided to go with Vivint. Their prices were competitive with other companies but their customer service was excellent. They did same day installation. Technician was friendly, knowledgeable, patient, and did clean and fast installation.

Christian was very professional. He did great work and I couldn’t be happier with his work. He was on time and politely called ahead which was awesome. He took his time to look at all the sensors and maybe the necessary corrections to the equipment.

The installation was quick and the technician, who assisted me was very helpful and knowledgeable. It was easy to schedule the installation, and the technician called twenty minutes before arrival. She was friendly, and patiently answered all my questions. She arrived wearing gloves, brought sanitary wipes and was careful to observe all the currently recommended precautions.

The service provided was excellent. The representative sent was very respectful and explained everything in detailed. It is very user friendly and the app helps to control everything from wherever you are. It feels very secured to be able to control every movement and being able to connect to any emergency service.

I had a representative come to my door for a new homebuyer. Assessed my home, gave me a quote and within the hour they came and installed the equipment and cleaned up their mess and gone quick. Fast. Easy!

The salesmen were amazing. While talking to them about the product, they were joking and making it an enjoyable conversation. They gave us a really great deal and hooked up everything in a timely manner. They were really friendly and professional. Keep up the great work.

He was awesome and very knowledgeable about the system. I am very satisfied with his customer service skills. I will recommend this company to all my friends. As a Primerica representative, I am a satisfied customer. Thank you Vivint for your services.

Technician Levi ** provided superior service. He was great. He was very patient with me and answered all my questions. I would definitely recommend him to other people and he should get a raise if he can. I would recommend this service to others.

Bruce was very thorough, informative, and most of all patient in instructing us on the Vivint system. Bruce also checked every one of the many sensors in our large home making us feel confident with the extremely complex system. We are happy to be Vivint customers.

The service was great and the job was done in a timely manner. I highly recommend Vivint to anyone looking for affordable home security. Vivint has many different features with financing options. If you move your equipment will go with you.

Great service from sales to installation. Jiovanni was thorough and the explanation of the system. The insulation tech was fast needs and also thorough on explanation on how to use it. I will definitely recommend this company to my friends and family.

I should have been charged only $54 for service. I own and purchased all equipment years ago. All equipment was up and working was already in place and no new equipment was installed. I was charged $54 when I signed up and $823.75 when technician came to get system running again! BIG MAD! This mistake is really going to mess up a lot of my banking transactions.

I was very impressed with the customer service I received. The gentleman made sure I was happy with my service and familiar with my equipment. Awesome Service, looking for friends to refer! We laughed, joked around but was serious about my safety.

Chaz was great. He explained everything very well. Everything is installed and very professional looking. He showed me how to use the app and the keypad. He made sure I understand everything before he left.. He also left his number in case there were any questions afterward. Thank you.

Great job on installation, friendly service, great customer service. We are very happy we went with Vivint. THANK YOU. The technicians were awesome, and explained everything in detail. We appreciate it. We highly will recommend this company to all our friends and family. Great service and equipment as well.

My installer Elliott was knowledgeable, prompt and polite. Ordering the system I wanted was easy and the installer was prepared when he came on-site. I had a ton of questions that Elliott was able to answer with ease. I would recommend Vivint to anyone looking for home security and home automation.

He was wonderful, he was so nice. His skills are fabulous!!! Vivint, needs to have more people like Bryce. I highly recommend him to do the job. Thank you!!! Bryce, thank you for being the person to have my service install!!

My technician today was very nice & fast & I enjoyed having him as a technician! I can not be more satisfied, I will definitely be recommending Vivint to my friends so that they can experience a top notch security service just like me!

Install Technician was very knowledgeable and friendly. Although the alarm system was just installed today it seems very easy to use and has a lot of neat features. You can link it with Alexa and add extra features like telling Alexa to arm your system.

Dave it was very accurate on everything he Did. He walked me through everything every step of the way. Checked everything. Cleaned up after himself. A very polite. Checked my phones. Make sure my apps or everything was running again. He was a great guy. You need more people like that.

This may have been one of the best experiences I have ever had with a service installation. Our rep was knowledgeable and professional. He made sure we understood our product and how to use it all. I'm happy we chose Vivint.

Sean was great! Amazing customer service and was very quick and accurate! I would definitely recommend to all my friends and family and will be doing so! Thank you so much Sean! I will hopefully be able to send some people your way real soon!

Installation. The tech was extremely professional. I received courtesy call the night before and also the morning of...I had a lot going on at the house when he arrived. He walked through step by step process and was very detailed. Would absolutely recommend to others looking for Security.

The whole process from my initial call with the sales associate to the install was a breeze. The system is very user friendly and really like being able to control everything through the app on my smart devices. My home is now safe and am able to save money easily by controlling my thermostat to heat/cool at my discretion. I no longer have to live on a schedule. Very happy with my investment into this system.

The salesmen, Anthony, was professional and extremely knowledgeable about the products. I ended up getting all but 2 projects off my “dream package.” The technology and contracts were explained in great detail. The installation was simple and easy to understand how to use. Alexander was very polite and answered all my questions. He did a awesome job on the install.

They were very helpful and professional and swift in installing our system. I would definitely recommend this company to my friends and or family. I needed security and they brought it. I'll sleep comfortable tonight after the incident we had last????

Benjamin was awesome. I hate to see this man promoted, because so many people would lose such a great buying experience through vivint.But if anybody needs a promotion it’s Benjamin. Sidenote. Vivente has kept me and my family safe for 5+ years. I am a repeat customer. Looking forward to getting My hands on the new technology they are providing to their customers. Thank you so much Vivint.

The installation was outstanding. I am very happy with the service at this point. I have only just had the system installed. I hope the monitoring service is as good as the new customer startup and installation. I will recommend Vivint to my family and friends.

Sheldon was Amazing and had so much patience with me since I had horrible signal and a lot of questions. The man that he connected me to for internet service was extremely rude when I told him why I didnt want that internet provider he requested.

Harold did a fantastic job today. Really appreciate him hand-holding us through the process. Well done! I plan to survey how the system works and help to promote to my neighbors. I feel more comfortable in my home knowing it is being monitored bu Vivint.

Alex was very professional. He made sure we understood every detail of the system operation. A well valued member of the Vivint team. We are very pleased with the quality of the video the cameras provide. Using the control panel is very user friendly.

Benjamin ** was excellent! Very professional and smart! Really helped me get the best package for my needs and installed everything great! Helped come up with a different way to install the doorbell that fit my weird door. Really appreciated the help and time he took to get me secured and safe!

We had great and quick service by both our installers team and the service people on the phone. Paul was wonderful in explaining all the features of our service and making sure we know exactly how to work the system before he left.

From my first contact with Vivint’s customer service department, sales department (Steele and Collin) to my professional installation today with Brandon, I am very pleased with this company so far and am looking forward to a life long relationship with them.

Service was outstanding. Vivint representative was professional friendly and very knowledgeable. Explained use use of system in detail and addressed all my questions. System is easy to use and start of the art automation. My experience with Vivint was exceptional and I will recommend Vivint to all My friends and family

This is my second time having a system installed. Just like the previous time, the installation tech was extremely friendly, knowledgeable, and helpful. However, there is a clear lack of communication between the internal teams at Vivint. If it wasn't for the tech I would have went with a different company this time around.

Mason came out and installed the equipment in our home. He was very courteous and professional. He installed all equipment and he walked us through the entire setup. The only issue was I didn’t get the extra cameras installed. It was a mixup and it wasn’t on his work order. I was a little disappointed, but I’m not holding Mason responsible. He did his part and for that I give him 4 stars.

Just had my home security system installed. It was quick and easy and seems to work well! I look forward to feeling safe in my own home! They also helped with smoke alarms and CO2 alarms which I didn't even realize they did. I am very thankful for that!

The technician was right on time. Explained the system very understandably. Demonstrated all the functions on the keypad. Andy was very cordial with me and answered all the questions I had. I would definitely recommend your technician, ANDY, from KINGSVILLE, to anyone who wants to install a VIVINT SECURITY SYSTEM.

The installation was fast and easy. The program is very user friendly. The reason I gave it 4 stars is because they canceled on us twice with no advanced notice. They did give us a credit to our account, but the cancellation was an inconvenience.

First of all, Stephen the technician was really punctual, helpful and professional. He explained all the services pretty well. Now with all the Vivint's amazing cameras and other devices plus the 24/7 monitoring, you will definitely have a peace of mind.

Everything was accomplished in a timely manner. All my questions were answered. Work was very professional... The technician knew what needed to be done and accomplished the task with no issues. I appreciated the walkthrough and ensuring I had everything understood.

Getting a home security system is never a small step. You need to be sure the system is actually going to protect your family and assets. I had previously used other major vendors and their pro and elite packages. We had our Vivint installation done by Steven. Excellent experience. He was very professional, thorough, knowledgeable and kind. He reviewed every system capability and features with us, patiently and being a great instructor! We felt comfortable navigating our control panel and the Vivint phone app. What a powerful home security system! Six crisp color cameras and a multitude of sensors, detectors and features. There is so much I can control and see using my smart phone... is amazing! Would buy it again anytime. Dr. C. ** (Florida)

Mike from Vivint was very thorough and pleasant. He explained everything well. All cameras and sensors were installed properly. He tested the system several times. He explained what is considered "false alarms". He also showed us how to arm and disarm the alarm; and what to do in the event that someone forces their way in right behind us and demands we disarm the alarm, how we can alert the police, while quelling any suspicion.

Everything was amazing! From the beginning Anthony was very thorough, he explains everything well! The cameras and the wirings were well put, and has a clean finish. When he left we felt very confident that we're able to navigate the system. We will definitely recommend Vivint to everyone I know in the future!!

$25.00 dollars was taken from my debit card without my permission on April 4-2020. I was very upset about that transaction. I request that the $25.00 be put back on my card. I do not want any more transaction made from that card.

From my first phone call to inquire about alarms, to the installation, my experience so far has been terrific. The ease of the app is amazing! I did call almost every single alarm company in my area and really did my homework before I decided on Vivint.

I was very pleased with the service technician, Justin, as well as the service rep, Phil. They were very pleasant, efficient, professional and got the job done. I would recommend them highly!! Vivint is fortunate to have them on its team!!

Great customer service, tech explained everything very well and did not leave until we were comfortable working our system. Installation took less than expected. He was very clean and organized, did not leave a mess and walked us step by step of what he was going to install and how.

Mike was very polite, knowledgeable and efficient. Quick on his feet, very detailed from a security aspect. Showed multiple ways of arming and disarmament of the security system. Helped fellow technicians with troubleshooting as he installed my security system. Really good at multitasking.

Our technician Josh was absolutely wonderful. Great professionalism. Very helpful. Knowledgeable of all products. Excited to be able to watch over my home and family while away at work. I feel very comfortable with the fact that I can have access everything from my phone as well. Love all the features of the products. Everything is very user friendly.

This is our second time purchasing a vision system for a new home. Benjamin and Adam are on their game, very professional and had great customer service. Whenever we move to our next future home we will certainly be giving them another call and recommending them to all our family and friends.

From sales to install was smooth and great. The tech Dalvin was wonderful. He was extremely knowledgeable and patient while explaining the system. He took added precautions that I requested due to virus. Adding equipment to my order was easy. I highly recommend him!

I am a returning client and as always very satisfied with the services. The technician was amazing and took his time to teach us the new system, the application on the smart phone and website. Highly recommend due to the quality of equipment and the excellent customer support and service. Could not be happier.

My boyfriend and I love all the custom smart home stuff that we put in and outside of our home. Our tech was super friendly and very informative on what we were getting. He explained everything clearly and walked us through each step on how to use our panel and app.

Only thing that they were trying to reschedule me for the second time but got everything done and they send me a technician that day and installation was so professional and easy to work the system. I'm so happy and feel secure.

I really enjoy the product, the installer did a wonderful job. He also took time to show us all the features. He was patient and very polite. I thought I was going to need two cameras but I only needed one. I am very pleased with my new security system.

Carson was our install technician and he took the time to make sure I was comfortable with the camera setup and also with the workings of the system itself. The install took a little longer than anticipated, but I'd rather the time was taken to make sure of proper and complete job.

Excited to have a system installed! Vivint has a ton of quality products that make it a great user experience. Install was quick and field professional was informative about the products. Brief explanation of how the system works was more than enough to set us up for immediate use of system.

had a good experience and I would recommend to everyone. Despite what’s going on (Covid 19) I felt happy that I chose to get the device knowing my family and I are safe at home. I love I can control everything from my phone.

The install started at 8:30 this morning and ended around 430. Our installer was professional and friendly from the moment he stepped out of his vehicle to the moment he left. He made sure we were 100% satisfied with the product that we purchased. Just based on the installer alone I would recommend my friends.

Happy with the service and extremely happy with the technician who came to our house. Very knowledgeable and helpful. Explained and went over all scenarios. Would not hesitate a moment to recommend either Vivint or Jay the technician. Thanks so very much.

I would like to thank three Vivint team members that provided the best customer service possible, and gave my family extra peace of mind during a challenging health situation that I am experiencing. They were very knowledgeable, professional, and courteous, keeping focused on our needs. They paid attention to my questions and concerns and were able to answer them quickly, accurately, and confidently. That's communication! That's customer service! Mr. Brady **'s was my initial contact. He set the pace. I was very impressed. Brady demonstrated true concern and compassion throughout the call, one step at a time. Brady then turned it over to Mr. Devin **. Devin also expressed a sincere interest in assisting me by asking key questions and being prepared with alternatives to custom build a system tapered to meet my needs physically and financially.

Always there when I need them. Friendly and knowledgeable. Happy with the service I’ve had with this company and would recommend them to my friends and colleagues. Never had an issue, and they are available 24 hours a day. The service panel is easy to use as well.

Shoutout to Zach the sales rep. and Kriz the installation tech. They are amazing. Took their time to explain everything and answer all my questions and concerns. I would recommend their service to friends and family that are in need of a home alarm system.

We just had our system installed and the process was smooth and the technician was very thorough and nice. Everyone we spoke to from the Rep on the phone to the technician who installed my system. Thank you very much.

The process was a user friendly experience. Thanks! The staff was efficient and polite. The vending was professional. I feel safer for the experience. The disruption on my property with thief was a problem. Your company gave me a viable solution for that. I am grateful.

I was referred to Vivint after many years with another service. Did my research, watched demos, looked up the technology but I was sold by the stellar service of Chase and Brandon. The technology offered and installed has impressed me more than I thought.

At first, I had a lot of problems and was very upset and was going to just forget about everything, but James one of your associates sat on the phone with me for over a hour but help me until he transferred me then the other guy Finnish helping me. They were awesome.

The representative was on time and was very thorough activating and explaining how to set up the app and walked me through how to use it. He also practiced social distancing. And before departing provided his contact information should I need additional support.

Awesome experience with the install. Ray was super helpful and polite. Made sure everything was cleaned up as he worked. Even brought my trash can from the road up and offered to bring out the trash from the kitchen since it was full.

Kelly ** has been my Vivint rep for over 2 years. Amazing customer service and the alarm service! I wouldn’t go with any other company for my alarm service at any one of my homes; I even use them for my business.

Vivint installation. John ** was very professional and finished the job in a timely manner. He was able to answer any questions I had about the cameras and sensors. Excellent work. I would definitely recommend his services to someone else. Thank you.

Good experience. Technician was great well knowledge and explained everything nice and neat. He also was able to answer all our concerns and gave us updates and let us know step by step. We even tried to give him water and he was thankful and very polite. And once again was very knowledgeable and did his job very well.

Hands down Vivint is the most remarkable company. They went above and beyond our expectations. Very professional. And the installer Austin ** was fantastic. And very knowledgeable. He was so honest & helpful. We highly recommend Vivint for all your home security needs.

Excellent customer service from the first phone call I made all the way to the technician who visited my home. Very smooth and easy process. Josh, the tech, made sure everything was up and running and he even explained how to use the phone app as well as the home screen. He showed excellent customer service and was easy to talk to. Thanks!

Security Cameras. Our installer was awesome! Very knowledgeable and helpful with our needs! He was pleasant and kind with my wife and daughter helping them to understand the system in Spanish since that is their native language. We are very happy with the product! Thanks so much!!

My tech was finishing up my install and during our final walkthrough I noticed a blind spot. John climbed back up the ladder and adjusted my camera several times to no avail. I was already on a strict budget and unsure of what to do. John had a great idea in the moment that took care of the blind spot and worked with my budget as well! Great experience, great tech!

I received the best service from Vivint. My assigned service rep made recommendations and did a wonderful job at updating my equipment. He was kind and listened to my needs. I will likely recommend Vivint to my family and friends.

We were very pleased with Steve’s installation and explanation of how the system works. He was efficient and made sure we understood along the way what he was explaining. So far we are very excited about this system and cannot wait to see it in action.

The technician Dallas ** was very knowledgeable and professional. He needs a promotion. I think he is a great asset to the company. He answered all my questions. I was previously a Vector Security customer for 10 years. I'm just amazed of the technology and the equipment Vivint have. 5 stars rating.

I am happy with Vivint and always find dealing with the staff is pleasant. The problem this time was because I'm trying to set up the system for my parents and the house the system is being installed is in a different location than all of us are located.

Staff very professional and courteous. Arrived in a timely manner, made sure everything was working properly before leaving. Ensured that I had a good understanding of how the system works as well as the smoke alarm. Made sure my pin was working and that I was set-up to use the Vivint app.

Install was quick and technician was informative. All wires are hidden which is a plus for me. Have used Vivint for over five years and I've always been satisfied. I love all the features and affordable price of the service!

The security system came with the house we bought so it wasn’t a new installation, rather just a setup to get our account activated. The installer, Michael, was very prompt, knowledgeable, and considerate. He walked us through all of the options, features, and answered all of the questions we had.

My installer was very polite, as well as punctual. We had a few hiccups before he actually got started, however he was both patient and professional. He was also clean, knowledgeable, and even more patient when showing us how to use the system.

The whole team was was great and fast. System was installed from one day to the next. Excellent customer service very helpful. Equipment looks very modern and blends in great to my new home. Would highly recommend to anyone need a security system.

No problems at all. Everything answered, all concerns handled!! Couldn’t thank them enough. Love Vivint. They did everything I needed done. They even went out their way and did extra. I love youll’s team & recommendations are being made to have more people get the service!!!!

Lucked out buying a home that had the Vivint security installed. The Tech that came out to get me fixed up was cool and professional. Very understanding explaining the system and how it works. Looking forward to keep using Vivint in the future and for as long as we live here.

Chris ** was awesome. Tremendously helpful during the whole install process. He walked me through everything and explained everything he was doing. I couldn’t be happier with my decision on home security. I interviewed several other companies before going with Vivint. This was the best choice by far.

I am very satisfied with the work that the installer did. He had knowledge of the product. He was very detailed on how to operate the system and made the learning experience very easy to understand and use. I will definitely recommend this company and the installer to my family and friends.

Agents were very respectful and seemed genuinely concerned about getting my equipment to me, in future I will recommend company to other people. Exceptional and amazing team of individuals. Made me feel worthy in these times where security is at its most importance. Thank you for being so caring. It means a lot. And thank you to my rep Shawn. Truly a blessing.

Christopher ** need a BIG BIG FAT RAISE. He performed gallantly. He stood out for the company. He made sure we knew what we were doing and how it worked. Even when we didn’t understand he went back over it gladly. Thanks for sending him to us to install our system. Joe

Great install. On time. Polite. Had no issues. All went well. Very happy with the system. My installer was efficient and knowledgeable. Would recommend to a friend or family member in the near future. Learning all the new technology.

I had a great experience with the installation and setup. I would recommend this service to everyone looking for home security. No upsell of products. Great information regarding home security and of all products. What I don’t like is that I’m trying to leave a great review but they are not letting me submit it because they have a minimum amount of word count. Get rid of it.

Worked great for a while; but then auto door locks stopped working and was getting a number of errors in the panel, customer support transferred me to 3 different people. Problem still not resolved yet. It was going to be $2,900 to cancel.

The Service member was kind and professional. He explained everything to me. He also showed how to operate the system. He gave information to use customer service if I have a problem. Thanks to Vivint, I now feel safe in my home.

Great service and professional installation, was able to customize my home without being up sold on everything, was told how well a feature would work and asked if I wanted it. I finally have peace of mind. Very easy to use system. I give my install guy 5 stars as well. Thanks, Vivint.

Great customer service. Davis installed everything quickly and made sure I understood everything and their phone app is very easy to use. It was cheap. Highly recommend going to them for your at home security. Thank you so very much.