Vivint Reviews

Our experience with Vivint so far has been excellent. Will was our salesperson. He was very knowledgeable and friendly. Our installer was Jake, and he worked well with Will. They weren't at my house at the same time but both have great people skills. Jake was very patient with his explanations and cleaned up after himself. The install was smooth. Overall our experience was excellent!!! Thank you!

He arrived early. He was able to answer all of my questions. He demonstrated a team player behavior. He was polite, cordial and willing to get the job done. He made sure all connections were working (even though my home was a mess). He offered a workable solutions to placing the camera even though the house was built in the 70's quickly and efficiently. He made sure that I understood how to use by app before leaving. I would say, he should be a keeper! Thanks.

A Vivint sales rep visited my front door and I got interested in what he said. The experience was positive but I didn’t agree with it right away. I wanted to check it out, do my Googling, find out about the legitimacy of the organization. Then I called their rep and he knew what he was talking about. I got their thermostat control, camera, and a motion detector which I changed to a window detector several months ago. The guy that installed the system did a good job. The last rep I spoke with on the phone was extremely cordial and knowledgeable and I was impressed. I like the idea that if I go for a walk, I come back, I just take my phone out and open and close the door. Also, I'd check the system box and check what the temperature is outside which is easy. Stuff happens and people occasionally have break-ins so I feel better that I have the system.

So far, I'm 100% satisfied with the service of Vivint. Their sales rep Chaz offered me deals because I've had about them for a while. When I moved, he gave me all kinds of deals. He was really nice. Also, the installer was very knowledgeable and efficient. I'm very pleased.

I was very satisfied with the product and the sales and techs were great persons.

I looked at what Vivint had to offer compared to ADT, which I already had, and made a decision to go with the former. I have all the current electricals so I didn't get the carbon monoxide from Vivint, but I do have their fire protection. Transitioning to Vivint was hard due to lack of communication with their personnel. One person started it and could not complete it. Another technician came out but did not have the proper tools and equipment. I, nevertheless, did have a few months free because of that. Overall, I'm happy with Vivint. I'm just a little disappointed with their price compared to some other systems in my area that offer the same tools. I have recommended the Vivint system but I do tell people upfront that there are some cheaper systems.

Vivint sales and service staff were quick, professional and followed through. Although the system costs more than the basic monitoring system I had before, it is far more convenient and full-featured. Love the door video monitoring and remote activation and monitoring! Will recommend to friends and colleagues.

I've never had a problem with the basic security package I have from Vivint. The sales rep was great, too. So far, I'm very satisfied with the service.

It’s been three years ago since I got Vivint and I like the results with them. I've called them many times and they‘ve taken care of the problem each time. They have been very good. My only problem is that I keep getting messages that something’s wrong with the box on the wall and they have to call in. Also, many times I come in the front door and my buzzer won’t go off. So that bothers me. I’m out on the road and don’t have time for me to stay or have somebody come over, so I haven’t had any time to have it fixed. But Vivint has been a reactive company. I’d recommend them.

When we had the salesman come into our home we were excited about the product. When we signed the paperwork he failed to mention it was a 5 year contract. We were in a rental home at the time 3 years ago. Now we want to cancel the service but have to pay $1500 to get rid of it. We are actually paying for someone else to use this system because they don't want to take it over. We have paid over $1800 and have to pay another $1500 to cancel. This is absolutely a ripoff. I know we have paid for the equipment several times over. Just beware when you sign because it's for 5 years.

I moved into a new house and wanted a camera and so far, Vivint's service has been good. Their sales rep was knowledgeable. My back camera wasn't working so he recalled it and got a new one. He told me I didn't need to worry about it and that he'll make sure everything works before he leaves from there. He explained all the information over to me and when my wife came home, he went through the whole thing over with her as well. With the system, I can access my cameras and lock-unlock my house online from my smartphone. Overall, great product, pricing, and service which I was impressed with. I have referred Vivint to two of my neighbors.

I have a sore feeling with Vivint because their installation never fully completed. We're missing a garage door sensor that I paid for and my request for some cameras to be installed on the back and the front of the house was never fulfilled. From that point, I lost my confidence with Vivint. I never got a callback stating that it's not off of back order or if they have more cameras in. If they had, I would definitely have bought it and if they installed it, that's additional money right there for labor. Now that I'm trying to sell the house, I'm not interested in any of those things anymore. It's up to the person who's buying the house as to what service they're going to get from Vivint. The console is fine and the application on the phone works great, but the preliminary introduction and installation were never followed up on. Vivint definitely needs to address that.

Very professional and knowledgeable technician. Very neat work on hardware installation and very meticulous. Great customer service on the phone. My only issue has been billing. I have had a difficult time getting Vivint to work with auto pay. I have gotten behind due to that issue and they have worked with me to get caught up. The systems all work perfectly in my home.

I needed security being a single 65 year old woman so I purchased the Vivint system. One time a 20 year old 275 lbs. guy walked in my house without me knowing and the system didn't record it. I was ready to cancel it until the Vivint service guy came and showed me so much more stuff that I didn't know were in the system. He was great. Still, I am not at all happy with Vivint as they are the most expensive there is. I'm paying $60 a month compared to $39.95 that others have advertised on TV.

Signed new agreement with added equipment and extended contract that would expire in December, 2016. Satisfied with company and service or I wouldn't have extended. I was shopping for better deal but your Rep. gave me a better one. I am very happy with what I got. Very professional company and employees.

I purchased a package from Vivint which includes the security window, doors and an alarm system, thermostat and camera. It was cheaper than the one I had from ADT so I went with it. So far, the service has been excellent. The technician support was very good. They're very informative and they helped me with answering my questions. Moreover, installation went smoothly. The installers installed it, explained it and everything was fine. They did it all in one day. I would recommend them to other people because of their customer service. It's been a great and excellent experience.

Took care of the problems and answered questions I had. After answering the questions took care of the other problems I didn't know I had. Great service and made sure everything worked before leaving.

The rep over the phone seemed to be reading what to do and he could not fix my problem. The serviceman who came to my home, fixed my problem quickly and knew exactly what was wrong.

I was told I was signing a work authorization. In reality I was signing a contract. Something that I stated I did not want to be under or participate in Numerous times and even as I signed what I thought was a work authorization for the installation of equipment. It was supposed to be on a month by month basis (as I only needed it for 8 months). Even when it came to the phone call he told me he would make the adjustment to the contract to make it month by month. I'm now locked in to a 42-month contract costing well over $2000.00. (Btw, the contract automatically renews itself once expired unless you write in and tell them to stop the renewal). Something I did not want or need. Do not sign a contract with this company. You can get the same service and "deal" they offer on a month by month basis with a different company. My experience with Vivint... Dirty, underhanded, sneaky, bold faced lies. Don't sign up with company.

Very pleasant professional service tech very helpful. Called prior to arrival and gave an ETA.

What a great experience. Even though there were a few hiccups with some things at installation. My installer got things corrected fast and even came on his day off to finish the job. He went way beyond the job description and finished the job. He was very friendly and professional. I love Vivint and my new system. I feel safe and can trust my system to protect my home.

I love our VIVINT home security system. It is really nice to be able to check on our home while we are away. The only thing I would improve is the speed of the app. When someone rings our doorbell I am at our door answering it before it loads the video of who it is on my phone.

We purchased our house at the time and crime is going up in our area, so we have a motion detector and the door alarms from Vivint. It's been good, but our initial setup was not great. The girl spent three and a half hours putting two door locks and two window sensors and they still didn't work right. She put a window sensor on an un-opening window in the middle of my living room. She was totally inept at what she was doing. They also didn't tell us half the stuff that we needed to know so I wasn't very happy with that.

The Vivint guys were going door-to-door back then and I invited one of the supervisors in and told him that the unit that I had was outdated. I told him if they met the price, I’d switch over. He was a little bit over but they took care of it and offered me those door things where I can open the door with just putting in the code. I can control the system no matter where I’m at - the temperature, who comes in and out. Once in a while I call for certain things and they’re very helpful. Then yesterday they sent me a message on my system that there were some people that are going door-to-door offering security systems, to be on the lookout for people that are not honest, that say they’re from Vivint but aren't. They let me know what's going on any time something happens. My neighbor across the street got it too and they’ve had it as long as I have and we’re both happy with it.

These guys were great. No hassle. Salesman and installers were fast and very knowledgeable. Highly recommend.

Vivint was doing door-to-door and offered free installation. I purchased the security system, thermostat, carbon monoxide and smoke detector, and the alarm on the garage door so that when I'm in the house and even if my alarm is off, I'll still know if somebody goes inside the house because it will say the garage door is open. The installer answered all my questions and downloaded and showed me how to use the app to control the thermostat on my phone. Recently, I needed a new thermostat because the prongs at the bottom that holds the batteries in broke off. Vivint sent somebody out and he came out at the time they said. Every time people from Vivint come out, they've always been very professional and informative. They know what they're talking about and what they're doing.

We had our home broken into so we got Vivint's security system. The sales guys were nice and very helpful. The installers put in the camera doorbell, the door sensors and the motion sensor inside. They've been great and very helpful too. I now have a smartphone so I have to figure out how to download the app on my phone. On the other hand, there’s a little light on the door pad on the inside. It’s green when you don’t have it locked and it’s red when it’s locked and it blinks. It goes out all the time and we’ve changed the batteries several times. We’re having to change the batteries a lot in order to get that to work. Other than that, everybody at Vivint has been very informative and polite. I really like the service and my experience has been great.

We previously had Slomin's Shield but we liked the idea that Vivint was wireless - that we're not relying on the telephone lines. If one cuts the telephone line, the other system would have failed. But Vivint does not rely on that. The installation team was very cordial and friendly. They were very knowledgeable about what they were doing. However, I find that it's quite expensive for what we have. Moreover, the front and side doors have the combination lock and the batteries run down quickly and need to be changed often.

The technicians arrived on time. They were friendly and worked promptly to get the job done. They appeared knowledgeable. I was totally satisfied.

Hi. We got our system install. Love it. Very happy. Our tech was fantastic but did leave a mess of sawdust from drilling. Granted he was here till 11 pm but should of been swept up. Other than that he was fantastic and knew what he was talking about and was great.

I’m very satisfied with the services of Vivint. They’re really good. There were a couple of times I set off the smoke alarm because of the cooking or burning incense and they called immediately. And also one time, I didn’t know that I had a raccoon in the basement. I came back home and I couldn’t see it at first and then I heard it moving around and saw it downstairs. The system picked up the movement and it was confirmed that there was something down there. Vivint was accurate about it.

We were unhappy with the security service that we had and we’re looking for something new. Vivint guys came to our house on a walk-by so they came at the right time. They have an awesome sales team and good installers. We had them install the doorbell camera and motion detectors. I had a problem with the apps for Blackberry at the time but all have been fixed. They have a good service and they're a great company to deal with. I'm satisfied.

New System, Vivint smart home - So far it has been a good experience. They were very good with the product, and were very professional. Explained all items in full detail & could answer all questions. The last company of jerks could do none of this even after 5 years... And it cost less in the long run. But it is new, and they need to expand some of their systems to fulfill the customer needs. As of this minute, I say see for yourself. Think you will be pleased...

The technical representative arrived on time and punctuality tells a lot of the agency they represent. The Vivint technician is well-mannered, respectful, and very professional ensuring that all points were covered. Very professional.

I have their doorbell camera and I'm satisfied with their service. So far, I've had a good experience with Vivint. I'm happy with them.

Very pleased with the installation and quality of the equipment. Clear, great range and picture clarity.

Vivint's installation guys were good. They showed me everything about the system. I purchased the thermostat, front door lock, back door and window sensors, smoke, and glass breakage. I'm all into home automation and I like the setup better than just the regular security system. The service has been very good. The only problem we've had was a backdoor sensor. They shipped one out and I still had a little trouble with it. But then they shipped another one out and then we worked through it. It took about an hour, found out it was on their end, but everything was good after that. I'm very happy with Vivint's service and with the technical support.

Only problem was that smoke alarm would come on every 4 or 5 hours every day even though service was scheduled 4 or 5 days before service on 5-16-16 at 4 p. m. I had called & was told that the alarm was shut off until detectors were replaced. I didn't want to call back & wait almost an hour before I could talk to a HUMAN BEING! My wife, dog & I were aggravated with the alarms & had to wait until the smoke detector were replaced!

I've been with Vivint for six years and I have the camera and door lock from them. When I have calls, they’ve been there for help. Right now, I need somebody to go check my doorknobs because I already put new batteries and they don’t want to work. But overall, it's been good and I'm very satisfied with them.

I got camera, window break, temperature control, and a medical alert pendant from Vivint. I got it because my mother-in-law has been sick and she's been in and out of the hospital. She comes and stays with us every now and then. We thought it might come in handy with her. It eases our mind. Also, it didn't take long for the installation guy to put everything in. So far I'm impressed with it.

I don't need guidelines to write anything. The only reason I am so happy with your company is your tech Chris is heads and shoulders above your previous employees from the men on the phone, your field techs, and mistakes made on our earlier dealings concerning service and follow up. Please check my screen from 2014. Your company needs to know the difference between Calgary and Grande Prairie.

We already had Vivint in this house when we bought it, and we just upgraded the package. We had to call customer service for the batteries and they were very helpful. The only thing we’re having a problem with is when the doorbell rings to our phones, there’s about a five-to-ten-minute delay. I don’t know if it’s the system or if it’s our phone. But still, Vivint has been excellent.

I found the whole experience very knowledgeable and the tech was very good.

Vivint was good from the get-go, from the salesman that stopped at our house to service reps to when the alarm went off because I forgot to shut it off before I came in. Their installation team stayed to work really late to get everything setup. The app has a nice feature. I work almost 20 miles away from where I live and I can arm and disarm the system from where I'm at. I also like the tornado warning because our weather alert radios our city's alarm system don't always work. I've recommended it to several people. There's a lot of people in our town that have it now since we started with it.

I really enjoyed the experience with the Vivint associates. They were very professional and showed that they have mastered the customer service experience. I was very impressed with Tye the sales associate and also Peter who did installation.

Very friendly sales and install associates. Very please with everything we got.

Josh ** employee number ** was extremely amazing. He was one of the sweetest most caring people I have ever encountered when it comes to having someone install a product in my home. I can not express how happy I was with Josh ** service. He was extremely professional and actually took time to listen to me talk about my life and took time to make a mud pie with my daughter.

Over the last 4 weeks I have attempted to resolve a false alarm which occurred on occasion at my front door sensor. After four calls and Vivint sending a new sensor the problem still existed. Talking with the last technician I asked for a tech visit to my home. I was initially told this would cost $99.00, but was finally told they would waive the fee. Tech visited the home and was able to resolve the problem. I did have to call and have a duplicate front door sensor eliminated from my system, but overall we are very happy with the service Vivint has offered.

They were great. It started fast and on time.

Salesman and our installer were very good. Great customer service. Helped us with everything along the way and made sure we knew how to operate our system before they left. Thanks guys!

After signing up for Vivint Home Security, we were not told the system conflicted with the Internet company we had (AT&T). A few techs came out to try and fix the problem and they tried to do it over the phone but we ended up having to switch to another internet provider so it wouldn't disconnect 50 times a day. Everything was working fine after that.

I purchased a package from Vivint which included a doorbell camera, inside sensor, glass breaking sensor and door sensors. It was the best package deal at the time. When I called due to an issue, the sales rep was able to help me. He got me to the other personnel so I can get all the adjustments needed. The installers were also very polite, efficient and did a good job. I've been pretty satisfied with the service so far, even though I had a few issues at first. But as soon as I made them aware of it and was ready to deal with them, they were all dealt with promptly.

Salesman and the tech team was excellent and I can really tell they believe in the product. Pleasantly surprised at the level of exceptionalism this company provides.

Every time my contract comes up for renewal, they offer me features and more items to include in my $50 a month contract. We've had several issues with their equipment, but they came out to service it and our interactions have been pretty good. They're very helpful and showed up in a timely manner. In general, the people at Vivint have been very knowledgeable and they answer questions. There’s never any question on their identity - they come up in an orange and white truck, and they’re in uniform. You never have to wonder who this person works for, which is kind of nice nowadays. Overall, I've had a very positive experience and I’m glad that I went with Vivint versus another company.

Company representatives are very personable, willing to listen to any concerns. They show up at appointed times. Company follows up on all phone calls & service calls with surveys asking how satisfied we are with work done or answers given. Vivint will call you if they see that you have concerns.

Uninstall went as planned.

We got the fire alarm, two window alarms and the door alarm from Vivint. We had Brink's before but everything was pretty expensive, and the salesman from Vivint came and gave us a deal. We could get two free services with the installation so we picked those ones. The sales rep was very professional. He's probably the only sales person I can remember that actually got off my porch after he knocked on my door and wasn't in my face. So that was huge for me. It was installed the same day that I got it. The team was doing a neighborhood sweep and did great.

The package that we got includes a doorbell camera, two cameras and three sensors, motion sensors plus door sensors. The install was great. We just called and they sent somebody out to install it. He was clean, professional, went through the system with me and answered all my questions. Anybody that I deal with from Vivint is very personable.

They have summer crews that travel around selling a product they then service only during the summer. I have had 2 different outages of 6 months and 4 months. When I tried to cancel they say "buy out the contract or we turn you in to collections."

The install went very well, no mess. Great job.

Vivint caused me a whole lot of money. When I first got the Trane, a heating system, they had a lot of young technicians come over. They hooked up the system wrongly. Their box (as far as heating or thermostat) wasn't compatible with my system. Vivint even told me that those guys were trainees. They were just really going by color code. Red to red, white to white and so on and so forth. They didn't know it and it almost caused me about $1,600. I paid $100 fee for insurance fee but it happened twice so I ended up paying the heating and air conditioning place again. I tried to get them to pay but they said, "No, we paid it once. We pay it no more." That went on and it took me probably about half a year to get $100 out of them.

I got the alarm pad, 24-hour security, motion detectors, glass break and smoke sensor from Vivint and it's been excellent. Their sales rep was very clear and understanding. He explained everything and made a few modifications. I was accommodated and he followed up. Their installation team was also professional, thorough and taught us how the stuff works. We completed our contract and signed up for another two or three years for monitoring. I have no complaints.

The salesman from Vivint set up an appointment to meet with us. He came in, talked to us about the system and its features and asked what we needed and what we'd be interested in. We purchased the package that has glass break, door sensors and doorbell camera. Their sales, installation guy and call center have been helpful and courteous. The installation guy came in, did the installation, and showed us the system. He was clean and professional. We're satisfied with Vivint.

I have been with other companies providing security services in the past but nothing can compare with the expertise and customer service that I received today from the personnel providing services from Vivint. This is a great organization that truly cares for his customers. Thanks.

I've installed two security systems before this one and the service, technology, and performance of my Vivint system exceeds both of the others. Great sales presentation. Marvelous installation. I couldn't be more pleased.

I got the window and door sensors, glass break sensor and the panel because I like to know what door is being opened and who's opening it even if I'm here. The reps were professional and knowledgeable. They pretty much gave me what would satisfy me. I made sure that every windows and doors had a sensor. At first they said, “Well, it only comes with the ones that we offered you but don’t worry about it. We’ll take care of that for you at no extra charge,” and they did. So that was wonderful. The installers were nice, knowledgeable, professional and fast.

I asked the sales reps a lot of questions so that I can be aware of what the system is and they were able to answer everything. I'm very satisfied with Vivint's service. I sometimes make mistakes by not taking the time to come in and turn off the alarm, and they respond quite quickly. I'm an elderly person and they have patience with me when I ask maybe dumb questions. They clarify every aspect of my question so it satisfies me.

The people from Vivint came in and taught us so much. We have the cameras, the motion doors that tell us which door is being opened and the monitor for the alarm, that also tells us the weather outside. The installation team was friendly, helpful and they did what worked out better for me. When I didn't know where to put the system to monitor the alarm, they suggested where and they explained why. They were awesome and great in explaining everything. The only problem is they're not local. However, whenever there's something that has happened, not just when the alarm goes off, Vivint calls us and takes care of the problem right away no matter how far they came from.

I had the pleasure of having my service transferred to my new home. The agent who helped me was Tom ** a very professional, personable and patient man. He took the time to walk me through every step of the installation and setup. Great customer service!

The Vivint rep, Angel did a great job updating my new panel and replacing the sensors. His work was fast and experienced. He also took time to familiarize me with the new features. My only disappointment was that the doorbell transducer that I presently have is not compatible to your camera doorbell. When I can figure out where it's located, I will recommend Angel to do the job! Here's thanking you for your professionalism.

Vivint's sales guys were fine, nice, and cordial. I have some window and door alarms from them. So far, I'm satisfied with their service. The installers were polite and professional too.

I have had the system in my home for 3 years and have had to have most of the system disabled to stop the system from malfunctioning and calling the police or fire department. At this point I'd just assume the house burn down.

Jo was absolutely amazing! He was very thorough and took extra time out to show us some features of our system that we were unaware of! He was very friendly and kind! We would definitely recommend anyone in our area to have him do work on their system.

Our Vivint service package includes a couple of automation. We have a thermostat, front door lock and then we have a glass break center, smoke and carbon monoxide detectors. We needed these features since we’re in a remote location. When I found Vivint online, I got called and then got set up with somebody who came out, showed me what was there and then they came back for an installation about a month later. The person who came to install knew what he was doing. He was efficient and did his thing. The system is working fine like it’s expected to do. Overall, I've had a great experience with Vivint.

Vivint is a really good company. There's an alarm service, camera monitoring, and temperature control in the service package I got from them. It was for the overall convenience and safety that I needed these features because I have a child. So far, the service has been great. The sales rep was professional, explained the system's features to me, and made sure I understood. The installers were also professional and identified themselves. They explained everything in detail -- what goes on and what I need to do, tips, and tricks -- and showed me little ways I can do to make things a bit better. Customer service was great. I've never waited on hold for more than a minute or if someone called and I'd called all different hours, these are peak and non-peak hours.

Today, Vivint made a system update to our home security service. And the representative was on-time, extremely professional and knowledgeable. Darryl ** performed his work well, explained the changes, and left only after I completely understood the services performed. Great Job Vivint.

We were very happy with the guys you sent here - very knowledgeable, polite and courteous. They asked us our opinion on what we wanted and expected from the system. Joel ** was great (Captain Vivint). He was a knowledgeable and a great guy for training your new installers.

I have Vivint's basic package and they included the camera later on. It was a friendly gentleman who installed the system. With the camera, at least I'd able to see through a window when I'm away. However, it doesn't work now, so that’s a disappointment. I haven't contacted Vivint, though, as I've been too busy. But I do like the fact that they respond quickly through a number of ways such as by cellphone, email, and calling. And although there's always room for improvement, I would recommend Vivint to a friend.

The service we received from Vivint with service professional DeAngelo was outstanding! He was very professional and informative. He provided the BEST service to our family. He instructed us on how to monitor our home service online and on our smartphones. He explained all of the features of our products and showed us how we can upgrade our service. The service was awesome! Thanks DeAngelo! Vivint did a great job when they hired him. He's an expert at what he does.

I have Vivint's doorbell camera and the interior camera. Their sales rep was knowledgeable but the first installer didn't complete the job. Vivint sent a second installer and he did a thorough job. Overall, I'm quite satisfied with the service.

I have everything except the door camera from Vivint security and so far, I have the highest satisfaction I can get with their service. Their sales rep was very professional, persistent, and was very honest about anything. The installation people came in the time they said they would, checked everything was working and were gone. I am getting ready to move, so I'm definitely gonna have to call them to install the system in my new house. Vivint is amazing

I would highly recommend Vivint and their service technicians. My technician was prompt, polite, knowledgeable. When I answered the door he immediately held up his badge and introduced himself. I was not sure where to put our equipment and he was great finding the perfect spot. He answered all my questions and did his job very well.

With Vivint, we have a window alarm, a door alarm, a motion sensor, a carbon monoxide alarm, an indoor camera and the deadbolt that has the doorbell with a camera in it. We already had the ADT alarm system before, but Vivint was offering the same package for the same price with the addition of the doorbell camera, which we thought was an innovative feature. We've been pretty satisfied and we haven't had any issues with our alarm system. One of our smoke alarms went off and set off the alarm, and we got a call from Vivint pretty quickly, so that went pretty well. The installer was real friendly and answered all of our questions while he was installing everything for us. Our main panel had an issue with Wi-Fi after he left, but then we had another installation guy come and he fixed that for us. They’ve all been great whenever they’ve come out onsite.

I got Vivint's security system with the standard features and the thermostat. The house needed to have a security system. It also definitely needed a thermostat. You want to be able to heat the house before you get home or have it off if you’re not going to be there. The reps at Vivint are great. They typically fix whatever issues I have quickly. The people who came to install were good as well. The installation was quick. Once it was done, they explained what I have, and left me their number and service department’s number. Vivint has been very good as I know their system works. When we had a hairdryer smoke in the house, everything worked. They called my cell phone really fast. It's been a very satisfying experience, and I’m very happy with them.

I am not sold on monitoring alarm services but one of the things that sold me on Vivint was the core add-on equipment which could be very beneficial in the near future. Representative and installation personnel were very professional, courteous, knowledgeable of the equipment and have the patience to explain to the prospect customer the benefit of their services. I am willing to give Vivint the benefit of the doubt on the response time if and when an emergency arise.

We wanted an alarm system and called ADT. They came out but the first thing the technician for ADT said was Vivint is better and told us to switch to Vivint. So we decided to purchase the package from Vivint which included two cameras, the front door camera or the doorbell camera and the inside camera and the sensors. We have the window smashing sensor, motion sensor, and sensors for the doors and windows. We got these features because they were the best deal and we wanted cameras because we wanted to make sure we knew who was outside or in case if they try to rob us, we got them on camera.

Joe ** was fantastic, knows his stuff. Everything is up to snuff. Love your system.

I would first off like to thank Vivint for having my family being a part of their family. I would also like to thank Brody (badge # **) for a excellent sales service. My family wasn't ready to purchase a new security system until Brody sat down with us and went over all of the equipment and what each one does, then he took the time to explain to me how much each equipment would cost and save me vs buying it at a local store. I would also like to thank the 2 service techs that came out and did the install. They were fast and accurate and took the time to explain to me how the system worked and what each button does. Thank you Vivint.

We live in the country and we have four kids, and I live on one of the main roads. I wanted a security system to be able to secure my home away, and from my sister’s on the West Coast, I can do it with my phone remotely. And if one of my kids goes out the backdoor, I would know that something’s going on or someone’s coming through the backdoor. We have the video camera inside, the thermostat by remote and the electronic front door from Vivint. In this day and age, it's all technology. And to have my home on my phone, technology-wise, I can just click in and check my kids. It gives that urgency. So having it on my phone is one of the biggest benefits of having the system.

Everything was explained in detail. They could answer all our questions and knew everything about all the equipment and made us feel comfortable about everything. We are very pleased and look forward to enjoy the safety of our home and we love Alexa!

My kids stay home alone in the afternoons after school and this summer they’re going to stay home with their stepbrother so I wanted to keep my eye on them. I bought an alarm system from Vivint and the service package includes a front door lock with the keypad on it, a camera in the living room, a window break, and front door and back door sensors.

It's been great with Vivint. I have the window sensors, video, door alarm, and Space Monkey. They recommended these features and I said it sounded good. I'm really happy with the service. At first, I wasn't sure it was going to be worth the money but they've been really great. Installation was fast and the team that did it was thorough. They knew what they were doing and didn't leave a big mess. One time we left the door open, about to head out for a trip. A rep called me about it and was really nice. She didn't make me feel like I was an idiot for leaving the door open. They have very professional people. My neighbors said that whoever we got, they would trust and they went ahead and got Vivint too. Our neighborhood now has a lot of people using Vivint.

Very knowledgeable and helpful bunch. Got exactly the system we wanted at a reasonable price!

The service person Michael was very knowledgeable, professional & went the extra mile to take care of us.

Don't know who does your hiring but these guys are hard workers, polite, just above board!! So impressed.

My Vivint security system is rocking along and doing pretty good. Their installation guy wired up all the sensors that were already here from another company and he also explained the system to me. I chatted with him a little bit and he was congenial enough. Their sales rep was also a nice fellow and I enjoyed talking with him, too. I’m satisfied with Vivint.

Wife and I had a Vivint Smarthome security package installed. Brian was our sales rep. After an awkward introduction via the local police department, Brian followed through in a professional and courteous manner, and we had our security system up and running in a matter of hours. The technicians were friendly and polite also and made sure that we were completely happy with our new system and stayed to make sure that we understood fully how our new system works. I recommend Vivint for your 21st century home security and comfort.

We had a motion detector when we first installed the Vivint system over three years ago. I had a rescue kitty and she was hopping about when I wasn't at home and setting if off. So we had to take the motion detector down. The reps were very kind and patient with me when we were trying to figure out why the alarm kept going off, because my cat had actually been here with me for several years before that. They also put in the new carbon monoxide detector for me. They did a good job and the service was excellent.

The initial installation was not coordinated very well for customer comfort with timeframes but then the installation improved toward the end of the weekly install. Was more impressed with the installers than the sales person who was pushy.

We are very satisfied with Vivint product and service.

I have first known about Vivint eight years ago. I’ve got a remote-use door lock, CO2 sensors, and break sensor from them and the experience has been great up till last year. Their sales reps are typically good and the installation guy was awesome. Vivint’s service has been good, but then they kind of forgot to answer the phone.

Amazing! I couldn't believe how fast this whole process was. I listened to the pitch, had everything installed and was trained all within 90 minutes! I can not believe everything I got for this incredible price.

We love Vivint. We have Vivint's alarm system, the thermostat control, and the Z-Wave. Their sales reps were great and super helpful. They answered the phone immediately and help me all the way through.

So far we love the Vivint Smart home security. Everyone we have encountered has been super helpful in get our system up and running -- John, Trace, and Kieran! We really appreciate all that they have done for us! We have already recommended Vivint to several of our family members, friends, and neighbors!

We had a Vivint security system in the past and felt it was time to do it again because we're getting older. Everything is upgraded a lot better this time. We got the camera, glass breakage detector, and all the doors and windows are covered. The sales rep we talked to was young and he was learning. He probably said a couple of things that didn't come out true but I let it slide. The installers made the corrections that needed to be made, but the problems were more on the billing issues. I told the sales rep in the beginning that I didn't want automatic billing but that's what they ended signing me up for. It wasn't a smooth transaction and I wasn't happy with that part. But I'm happy with the product and service. When the alarm goes off, they're on top of it within 15 seconds. I get called or texted and I also get follow-up emails.

I am so pleased that I replaced my ADT alarm system with VIVINT SMART HOME SECURITY. It is now clear to me that my home security system by VIVINT is much more knowledgeable than ADT representatives. I am a current U-verse business customer with AT&T. I reached out to them regarding their AT&T home digital security system. Unfortunately for them they didn't return my call as promised so I reached out to VIVINT... DONE DEAL!!! It's been over a week after having my system by VIVINT. Now AT&T digital home security wants to call me. Really???

The Vivint installation guys came out and wasted a whole day of my time. I had to take all the stuff out because they said it wasn’t compatible. I’ve been trying to schedule a tech to come out here and place my stuff, and I have had numerous emails that have been unreturned. I won’t use them again.

For the most part, I’m quite happy with Vivint. I got the thermostat control and the monitor that's worn around the neck for emergencies. We also have a camera in the kitchen, and a lamp or two that go on and off depending on the switch. I’m not totally satisfied because of the thermostat control as I’m not sure how to work that yet. I have a little problem in getting the right temperature and my daughter handles that all the time but their service is very effective and I’m glad we have it.

I had never heard of this company before. When the sales reps came to my home and gave the none rehearsed sales pitch I was instantly sold. Purchased the system and the rest is history. I did not have to wait for a technician two days later. It was like "Johnny on the spot". The technician came in the matter of minutes to install. All were very professional, knowledgeable and friendly. I have never meet the sales reps nor technicians before this day. It was as though I knew them all my life. Just an awesome group.

The Vivint staff at the 1-800 call center were wonderful to me and helped me troubleshoot a camera issue. Our field technician Andrew was extremely knowledgeable, articulate and professional, and corrected our minor issue quickly and also walked me through the Smartphone phone app. which is amazing. We have recommended Vivint to several family members and feel very safe with our system.

The installation and sales representative for Vivint acted professionally, were courteous, and the equipment installed is excellent. Product works as represented. Minor issues were resolved without any problems. I will recommend this product and their team to my friends and family.

I'm pretty happy with Vivint. I got cameras, door handle, door locks, automatic lights, a panel, and glass break. I had quite a few problems in the beginning with the service guy because we had problems with our doors and our cameras. Vivint just kept sending the same guy out and he didn't do what he was supposed to do. There was a time when I contacted him in the way that he told me to contact him through text or email and it took him two months to get back to me. I was getting really frustrated so I finally called the main number and they sent somebody different and everything was good.

Customer service was impeccable and we feel so much safer at home.

Panel LCD Defect - Replace old panel with a new panel. Did all systems check with all alarm coverage.

Vivint system works flawlessly. Technicians were punctual in my time window (arrived within first hour) and did a clean install. Wore shoe covers and cleaned up after themselves when work was complete! Customer service is 5 star.

I have no complaints with the service from Vivint. I have the premium service package and I have had them for a few years already. They didn’t come out to install it. What happened was I’ve already had it and someone came out because the lady on the phone told me that the old panel would have to be replaced when I renew the contract. But while he was here, he troubleshot everything, gave me some batteries and stuff, and said "No, it’s the same panel."

Was very impressed not only with the thorough and patient salesperson and installer tech but also with the ease of operation of the product. They made sure we understood things and answered all questions quickly and patiently even when repeated. Would recommend the product and the employees to anyone.

We've been very satisfied with Vivint's service. They've been very responsive and very dependable. They've done what they said they were going to do. We have the sprinkler system and all the glass breakage. The only problem we have is we got some glass that's rather sensitive. It sets the alarm off when you sometimes drop a commode seat or just bang something. We had them come out and make an adjustment. They were out here in a hurry and did a great job and it's been good ever since.

I had been talking to several security companies but never signed up with one as either I didn't like their price or contract. Then Vivint showed up at my door and I liked their contract and the price was right - it was bang for my buck. I have all my doors, garage, glass break covered by the Vivint package. I also have their window system, and I have all the contraptions of my window as they're efficient that way, but I don't the thermostat because we had just remodeled our house and already had CO2 detectors.

Excellent salesman and service team.

Vivint's rep on the phone didn’t know what they were talking about and gave me the wrong information. It almost made me spend money that I didn’t have to spend. They said I needed to use a thermostat and I needed to have a new panel. And that was completely wrong. If the installer hadn’t told me that I didn’t have to spend it then I wouldn’t have known.

Installation was quick and easy. The system works perfect and I will definitely refer Vivint to friends and family.

Two Techs called at my home to determine what my issues were with the security system. Pablo and Scott were very customer friendly, recognizing we were not too familiar with it. They were able to identify the problems, replaced right away the broken items, added a relay to let the door camera/chimes communicate appropriately with the control panel, and then took the time to ensure the smartphones were programmed correctly and that we understood how to use the application to our best advantage. When they completed their visit, they cleaned up the mess they had to create when there was some additional tooling required on the door lock. Feeling so good about being adequately informed and our home secured. Thanks Vivint for such great onsite techs. They can make or break your business with their approach to the customer. These guys know that and speak well for your product line.

I love the service provided by Vivint. I just had some issues with the install at the end of it. The gentleman that did it went over everything in the beginning before he started installing and I approved of everything that he had. But when he concluded, they said that I was supposed to have a Space Monkey and there was supposed to be an installation charge which was not on his iPad when we started. So he was on the phone for about an hour trying to get it all straightened out with how many people they transferred him to. And since then, I’ve spoken to a few people and they’ve transferred me to about six other people trying to get it straightened out.

I called Vivint last year for a security system. I wanted indoor and outdoor cameras along with traditional door/window sensors. I was reassured there is no drilling, THAT IS A LIE. They also told me multiple times that the system is wireless. Technically yes it communicates with the panel wirelessly but the cameras do require a power cable. This may be common knowledge to some people but the reason I called Vivint is because I'm not in the business of installing security systems. So where I wanted my cameras now had to change because I needed an outlet. Also when they install the panel they drilled through the drywall of my newly remodeled kitchen to plug the panel in. This I was totally unaware about until it had happened. Then when I talked to the tech about "outdoor cameras" he said "Just point the interior cameras out a window." Well all they film is glare.

When I first heard about Vivint I was worried that you guys' prices going be big, but you guys set me up with a promotion that I only pay 60 a month for a whole 60 months. I love your guys' support. My sensor went out. You guys came out and fix it for me for free and gave me a month free. Thank you guys. I love you guys. I will be a long time customer.

When I say Darryl ** came to my home to install my service both times he went above and beyond his call of duty. I think he should do training for the other techs. He was wonderful.

Everything has been great so far with Vivint other than the one smoke detector going off randomly in the middle of the night. We have the video monitoring, the light switch that turns our light on and off when we unlock and lock our house, the overhead door, and the fire monitoring. We like Space Monkey, being able to use our phones to turn up our heat and turn on our air conditioner and lock the doors. There were two guys here for the majority of the installation and they explained everything very thoroughly. They got everything set up on our phones and computer. Our sales guy was really awesome. He came back a couple of days later just to make sure if we had any questions or concerns.

I decided to purchase Vivint's basic features and the pendant for emergencies. Their installers put the unit in and explained quite a bit on how to use the system, but I didn't really comprehend everything that they were saying. Then a young lady came out and further explained how to operate all the features, and I'm still learning. But so far, my experience has been fine and I've already recommended them to a friend.

The salesman was very knowledgeable about the Vivint system and had a great personality and explained that he wasn't here to take food off my table and didn't want me to buy anything if I couldn't afford it.

We used APX alarm systems and then they transitioned into Vivint. I really like the service for my medical alert system. I have a medical condition right now so if I collapse I can just press it and it will inform Vivint so they get to coordinate emergency service to come to my home. I'm very satisfied. My interaction with their sales rep was not even stressful at all. He was very careful to listen to our needs instead of just selling us an alarm system and just focusing on a commission. He was more of a really getting to know the necessities that we needed as a family to make our home a much better-equipped for emergency situations. Like, the first one is my medical issue, and then, the second one is home security.

Vivint service is soooo cool. This is one of the best things I've done for my family. I highly recommend this service.

The technician was extremely helpful with installation of new carbon dioxide detectors. He also went the extra mile and checked our entire system. He fixed our disabled smoke alarms and ran a full system's check. He had fantastic customer service skills. Informed us of upgrades that might help us maximize our experience with our home alarm system.

I am extremely happy with Vivint's outstanding customer service. They made sure my ongoing thermostat and HVAC unit issues were fixed and I was completely satisfied and happy with the services. I am forever a loyal Vivint customer!

I live alone and was looking for a security system. I went with Vivint and got a service package that included doors and windows monitoring and motion and smoke detectors. Everything went fine and quickly during the installation. I'm completely satisfied with the service.

We have been with Vivint for about 4 years now and feel safe. Equipment is great and the service is top notch.

Ever since we 1st started with Vivint, their customer service has been amazing. They are very courteous and explain everything to you in detail. I recommend Vivint to my family and friends when they ask me about home security companies. Thanks for everything Vivint!!

Vivint is excellent. I got their automation, surveillance, and burglary detection system. Their sales rep was very friendly and very professional and the individual who did the installation knew exactly what he was doing. They are the best alarm company in the country. Everybody should have Vivint.

I got a service package from Vivint that includes a thermostat and a door camera. The sales representative was informative and the installation team was good, thorough, and clean. I'm happy with the service so far.

The house I moved in has Vivint and I continued the service. The price is a little high, but they gave me a $10 discount per month for me to continue. I have the window-break and door sensor. The system always says that one window is open, and Vivint sent me a new sensor, which I don't think is the same one as the one we have, but is still working.

Vivint is on the ball and the response time is much better. When the alarm goes off, they call. When I call them, I don't have to wait. Although I like Vivint, the way I got it was a little underhanded. I had ADT at the time and the salesperson came and said he was upgrading my ADT system with a new box and everything else. So I did that. Then I realized somewhere down the road that I no longer had ADT and now have Vivint. So I had to cancel ADT. I called the salesman on it and he didn't know what to say. My husband and I numerous times said, "So we're just upgrading?" And he was like, "Oh, yeah. It's just an upgrade." But it's a whole new system. But the service is great. Love it. I would recommend Vivint now that I have it.

I just want to tell the world and the city of San Antonio that if you need a system Vivint is the way to go. Both of the guys that came out to my house were great and know what they were doing. I was in bad shape because they had just broken into my house and my daughter was alone. But they took care of everything and put a smile back on my face!!!

My Vivint service package included two cameras, two power sources that can be controlled on and off through the app, and the normal monitoring of the doors and windows in the house. I do have a carbon monoxide monitor and also a window breakage monitor. The Vivint sales representative was sharp, good, and well-trained. The pricing was pretty much half of what I was paying anyway so I got more for the same cost. It did require a seven-year contract though. The installation happened the same night and the team was good. I’m very satisfied with the service so far and I like the way they respond. I actually had an alarm go off and they handled the event very well.

We got involved with Vivint some time back when Vivint wasn't its name yet. We had all our windows and doors done and then have the alarm. The service so far is fine and their sales reps have been knowledgeable, explained the service levels, and were easy to contact. Everything’s going pretty well.

We’ve got doorbells, cameras, smoke alarms which worked really well and screens that lock from the inside from Vivint. The installers did everything they were supposed to – only they switched the wires for the back door and the front door so when I open the front door, it tells me the back door is open. It's not a big deal and I’m really satisfied. The people were really nice and the few times that I have accidents, they called right away over the intercom to find out what’s what and I’ve been really happy.

It so happened the tech had been here before. He is always professional and very trustworthy. Has a great knowledge about what and how he's working. Thank God this company cares for us enough to have employees that care what they do. It's hard to find. Trust me. :)

We have a smoke alarm, a door alarm, a camera, and a security in the garage door entrance to the house and the back sliding door. Their sales reps from Utah who came in my neighborhood and demonstrated the system were very professional. Their installation team was very nice, too. They’re friendly young guys. I’m happy with Vivint.

I’ve had Vivint for seven years already. I had a problem and they wanted to put in the new smoke detector and charge me $50 for it. I balked so they said, “Well, if you will sign up for three more years we will put in a smoke detector for nothing.” The service is great. They treated me all right and took two months off. The installation team were good people. I can talk to them. They know what they’re doing, take care of me, and move on. However, talking to other people sometimes is a little bit troubling. One time, I had to call them because my credit card has been compromised and so I got a new card. I wanted to call them but I couldn’t get in. They put me on hold for 35 minutes at a time and so finally, I just quit trying. I thought they’ll find out when the card’s no good and they’ll call me and they did and it was taken care of. But this last time I called them, I got in right away so they’d made some improvements in that regard.

I was considering upgrading my security system, so Tyler's visit could not be more opportune. As a Sales Representative, he was very nice and he explained in detail all the advantages of Vivint, so I decided I wanted in. I thought the installation would be a few days later, but no sooner did I agree to upgrade, Kendall, the Installation Professional, arrived. He was very nice, too, and he got everything ready. He explained what we needed to start using the Security system. My family and I are very happy and grateful to Vivint, for having such a good service and such fantastic team members, Tyler and Kendall.

I've got the doorbell alarm, inside camera, all windows and doors, the garage door opener, CO alarm, and smoke alarm from Vivint. So far, it's been working very good but once in a while I get the odd error message that the transmitter for the garage door opener signal gets lost to my alarm panel. But other than that, the two gentlemen that come to the new house I bought to reinstall it was very good. The only thing that annoys me sometimes is the app on my phone. When somebody rings the doorbell of my house, it comes off on my phone and sometimes that's very delayed. The video signal only gives that little circle that's like it's trying download. By the time I answer the doorbell, the person is already walking away so there's a delay with the signal somehow. But overall, Vivint is very pleasant.

Very knowledgeable and explained everything we needed to know. Will definitely recommend Vivint!

We have Vivint for years and we have their door sensors and basic alarm system. I’ve been well satisfied with their service and I have no complaints at all. They called last week and they're courteous and friendly whenever they call.

I got the package with the doorbell camera, alarms, and motion sensors in the house and fire and CO2 in the basement furnace. So far, the service has been good. When I did an upgrade for the doorbell camera, I called them and they gave me a schedule when the guy would be here. It went really well. The guy came and he was on time and took care of it. He added the doorbell camera and upgraded the panel to the one that supported it. I would recommend Vivint, but I wish their prices would go back to the early 70s.

I was referred by a friend to use Vivint Security System to protect my home. I had to move from my residence, but my new residence was not ready yet. I called Vivint to send a service technician to take my alarm down. I am a disabled veteran and I'm not supposed to bend down because I have back and pelvic injuries resulting from military service. I told the customer service agent to please send someone out. She put me on hold for 32 minutes. I had to hang up the phone because I had a doctor's appointment. No one was sent to my house, so I had to take the equipment down myself and I was in a lot of pain. Vivint still billed my account after I asked for a suspension.

It seems as though my system simply needed only a "reboot". Bernie the tech took his time listening to my concerns and what I believed what was happening. He agreed and explained the technical part to it which was still a bit much for me to fully grasp, but we met in the middle of understanding. I appreciate his professionalism! Problem fixed!

Excellent presentation, installation timely and professional. Would appreciate commenting further after more experience with the system.

We're happy customers of Vivint. We’ve used it for over four years and haven't had any problems.

I switch to Vivint after dealing with another security company (which was a nightmare). From the get go Vivint was professional, truly caring about me and my family and did whatever they could to make me happy. Drew ** in sale took very good care of me as well as both techs that came out!!! Their equipment is top notch but their customer service is even better. I plan on being a lifetime Vivint customer and upgrading my house with them every time some new technology comes out! I wish I could give them more stars but this is all it will allow me. Thank you Vivint for actually being a true to your word - honest company!!!

Vivint's service was pretty good. I got from them the alarm, monitoring and house alarm. However, early this year I started having problems with one of the front door sensors and this hasn't been resolved to date. I've had conversations with the reps. They've sent me three different front door sensors that I installed and activated myself with help from the technician over the phone. None of them work. The technician actually came out here and installed the fourth one, but it quit working six hours later. So I'm waiting for them to come back next week to install it again, and if this one doesn't work, I'll just cancel the service.

Upon contract renewal I was guaranteed 2 cameras, and the installation service. They left both cameras sitting on a table and counter and left without installing. Now they are saying the contract is valid, after they failed to provide service.

I've had great satisfaction with Vivint. I got their doorbell with the camera and glass breakage sensor. They've also put sensors at my doors and smoke detectors and alarms. Max, the sales rep, was excellent. He was with Tessa, a trainee, and she was nice. The installers have been very nice, polite and professional. When I once opened the door but had forgotten to turn off the alarm, Vivint has been very prompt to respond and they were right there asking me who I am. Their security system has given me more comfort knowing my house is secured. And when I'm in my house, I feel more secure if somebody's trying to get in. It's an excellent service and I've recommended them.

***BEWARE, DO NOT USE VIVINT*** We signed a Vivint contract almost 1 yr ago. Brady ** was the rep who came to our door. He has been with the company for a long time he told us. This is a hard sell type of deal they make with you in the evening hours at your house. As part of our "special" deal we were to receive a doorbell camera, interior plug in style camera and 2 outdoor cameras. When you sign the contract they tell you the installers are in the neighborhood and they can install same day. This is true for the panel, doorbell and interior camera. However we were told the outdoor cameras come later.

The previous homeowner had the Vivint alarm system installed. I have the windows and door sensors and the keypad. The one time a guy went out here was a couple of years ago to install new stuff. The Vivint team are wonderful people.

Service has been great much better than my previous company. Will consider renewal.

My wife had Vivint set up and we got a package that includes controlling the system with my phone, electronic locks, and the doorbell camera. Everything was good when the Vivint installation team came. Whenever somebody’s come out to the house to do anything, they’ve been very professional, very knowledgeable, and get it done. It's been a very positive experience.

Very pleased that Ty stopped by last evening. We are now safe and secure with our new system. The installers were very professional and knowledgeable.

Charles, our installer is such an asset to your company. He is genuine, respectful, loyal, courteous, kind. Appears to be a very hard worker and takes customer service to the ultimate. Job well done Charles!!!