Vivint Reviews

What really sold us on this home security system was the mobility app that you can download onto your cell phone and communicate with your home security system. Several people have told us that they are paying more for their security system and have less features than us. One of the cool features on the system is if you are expecting a package, your security system will notify you when it arrives. The doorbell has a camera installed and it takes a video as well as a photo of someone approaching the front door. That's a great feature.

Excellent product and a reasonable rate.

I am moving into my home alone and I needed to feel secure living by myself. I did not want to get a gun nor a dog for protection so I got Vivint. I feel very safe now. Thank you Vivint!!!

The tech that installed our equipment, Michael, did a fantastic job! He was knowledgeable and proficient in every aspect. We are very happy with our new system!

My overall experience was great!!!

Lots of great equipment and no contract. Great low monthly price and the service professionals were friendly and very knowledgeable of the system.

We recently had our home security system switched from ADT to Vivint. The difference was amazing. It is so much easier to use and understand. It also included two life alerts. We are older and feel so much more secure with this system. I would surely recommend it to anyone young or older. The cost was affordable which also helped.

The men who came to my home were polite, clean, didn't smell of tobacco, helpful, friendly, informed and answered all my questions and didn't leave until they were assured that I was prepared to use my security system. I will recommend this company to my friends and family based on my many experiences with Vivint.

So happy and impressed with our new Vivint system. Love how easy the system is to use and customize to fit our family. The salesman and installers were amazing. They walked us through the installation and setup of all the components in easy to understand terms. The salesman even stopped by later on to make sure we were happy with the system. Outstanding. I am so impressed and have already recommended it to all my friends.

From the explanation of the components for a security system, to the requirements and needs for their application in our home, and to its installation, Vivint performed in a professional and knowledgeable manner. Their company, their staff and their continual support are the signs of a well-run organization in the home security realm. We easily would recommend this firm as top-notch to anyone looking for a home security system.

My service technician/field agent was great, patient, experienced, knowledgeable and took the time to explain the equipment and all possible options I have with the company. Did not make me feel uncomfortable in my home, and friendly with my family without being unprofessional. He gets 5 stars! The issue I have with Vivint is their hold times with telephone calls are so long. Just to get an answer took at least 40 minutes and that was the technician calling (not that he told me I was waiting for the answer too). I also experienced these incredibly long hold times. It seems that the hold times are always longer when specifically waiting on the "moving" department.

We signed up for a security system with Vivint when we owned a home in Michigan and never had any issues as we never had to contact customer service before. Since then, we've relocated to Florida. Before our move, we contacted the customer service line to find out what we can do about our system. The representative informed us that since we were still under contract. We'd have to move the system with us. We were okay with that as we were happy with the service, but because we were renting an apartment for the first year we couldn't have the system installed during that time.

My partner told me about Vivint, she really likes it. So, I took her word for it and went with them as my home security provider. The sales rep was also the installer. He did well at explaining everything and making sure that I was comfortable with everything before leaving me with it all. He made sure that I was real comfortable with how to use the product and cleaned up after himself. I would highly recommend it.

Last year there were several break-ins and things happened in the neighborhood, and my husband got a little bit older and can't hear anymore. I got from Vivint the doorbell monitor and camera, all the other stuff for the windows and doors and a removable camera which I can put wherever I want to. Their system is a wonderful thing to have, especially as you get older. And when you want to go on vacation and leave the house, you know you've got cameras on doors and no one's going to come in without them knowing. We had an older system before and this is so much better. We're absolutely satisfied.

System went down. The Vivint techs we're able to show up the same day I called, even within the hour I called. They were able to address the problem right away and did a full systems check. They also walked me through getting the Vivint app set up so I can check on my home any time. Techs were friendly and did more than I think necessary to get me up and running again.

In the years of having Vivint as our alarm system company we have had nothing but excellent service from both the equipment and the customer support. Not the most inexpensive alarm company but certainly one of the best.

I moved after paying for Vivint for two years and then tried to cancel. I was told I had 20 months left on my contract and if I wanted to cancel I had to pay the balance - over $1000 (20 x 53.99/mo). They wouldn't make any deal and told me they would call collection agencies if I didn't pay.

My system is up and running. I love the way they quickly and neatly installed everything. They also explain to us how to access everything.

ADT had to use a phone line in order to use their system while Vivint did not. I was not going to pay for a home phone line just to get a security system so I went with Vivint. I have the carbon monoxide and smoke detectors because I wanted to keep the house a little more secure. It was 8:30 pm when the installation guy tried to come out for the first time. I told him there was no way I was staying up while he did it. The second time he came out, he was running a little bit late but he still showed me all the details and took time to make sure I understood everything before he left.

Last summer a salesman sold Vivint High Speed Internet, Telephone Service, Security System, and DirecTV at a real bargain price. This was just before football started (NFL) and our team is out of market and rarely shown on other channels. Too Good to be true? It really was. After a month of horrible phone service we get a letter saying that Vivint's tower in our area is not working and they need to cancel the phone and internet service. That should have stopped their deal but instead we were stuck with their alarm system and had to contract Century Link for phone, internet, and DirecTV. I told them what happen but they told me I'm stuck with their security system for 5 years even though the package of goods were broken by them.

The customer service and professionalism shown by Carlos is second to none.

After deciding to accept the service my partner and I tested the equipment for about 2 weeks and are very pleased with it. The mobile app feature is extremely convenient to ensure our home is protected when away. We can also see when visitors are detected and talk with them via the doorbell cam if we are away from the house as well. Utilizing all the equipment including the panel for arming the home when away our home is easy with no worry about triggering a false alarm. As of yet we have not experienced any outages, system freezes, or issues with the mobile app. We are extremely pleased with the service and have no regrets on the investment.

They were very professional and nice people. I will recommend them to anyone!!

I didn’t realize I got Vivint until I had done all the essential work and then they told me who they were. I was tricked. I'm not really satisfied with their service at all. A lot of things were not explained including who they were when I called for the service. I was calling for a different security service. It was also done for the church, but when I wanted to switch names on the account, Vivint told me that there will be another charge. They would have to start a whole new account for the same church and that would be an extra fee. That was a part of the ripoff.

We have moved 3 times and we also moved our Vivint system with us. We just moved again and we have yet to transfer the system to our new house. Whenever we need to have the system installed, we’ve had installers do it. They're very professional, knowledgeable, and were good about explaining everything to us. Also, I’ve had nothing but positive experience with the sales rep so far, except with our keypad. It seems like it melted and we had some issues with them trying to replace that. Other than that, everything’s been good.

Two knowledgeable, polite, and professional young men approached us about switching our alarm and monitoring equipment to Vivint. After a detailed discussion outlining our options, we agreed. Price was reasonable and they made it pretty painless. My only suggestion is that they make it known, upfront, how long the switching out of equipment/service can take. From first approach to installation finish, it took 5.5 hours - right during dinner time and into the evening. Lengthy for something you hadn't scheduled. That said, we are very happy with the system - particularly the camera upgrades and the garage door timer/sensor.

We already had a security system in place, but it was obviously not up to the standard of Vivint. The salesperson and the installer were courteous, helpful, and great at explaining how it all worked to give us the best security available. Thanks to those young men for stopping by, and for installing the system.

I'm so impress how safe we feel in our home. The ability to speak to whoever at my door without being home.

It would be great if you have more staff to be out in the field to service your customers... The timeline for the service is too long of a wait. Especially for those of us who live in the rural areas.

I’m pleased with Vivint's system. Their sales rep came to our door and told me about Vivint. Then, the installation team came the same day, changed everything and upgraded.

The service package we got from Vivint included the door sensors, a few window sensors, and the sensors in the main hallway. Every door has a sensor. We're very pleased with them. They've given us a couple of breaks in our charge. My husband is a stickler, so he's like the business person that does everything for the family, and he probably thinks he should get a better price because he's been such a good customer.

Forgot order number, but he arrived on time and understood the problem, as explained and observed about the control box. Replaced and reinstalled everything as they were originally installed. Everything worked good and made some changes together to make it easier. Sorry we did not test the system for when leaving, system does not alarm the house. Will call Vivint to correct this problem, as soon as I am not busy. Thank you.

Always on time, very professional and superior service on every phone call or service visit. Thank you for doing a great job every time.

We were having a problem with our thermostat and he identified the problem and fixed it quickly.

Excellent service, qualified technicians & great equipment!

We are very pleased to have a Vivint system in our home. It is just what we needed. The salesman was very polite and courteous, as were the technicians who installed the system. We look forward to years of satisfaction with our new system.

My rep Paul was very friendly and helpful. He was not pushy and was very honest about every aspect of the install and equipment. The installers were fast and friendly and made sure that wires were out of site and cleaned after they were finished.

Installation of door bell - Well I was disappointed because I had a 12 hour install the previous week and it was not installed and then it was not installed again... So that's two Fridays that I have been inconvenienced with a possible third on the 1st... Then my system is overriding the front door to arm... I don't know.

A young lady was going through the neighborhood demonstrating about Vivint. I wasn't satisfied with AT&T so I decided to try them. The sales rep was courteous and knowledgeable of the product and the installer was quick in doing what he had to do. I'm satisfied with Vivint.

I've had this company for a couple of years. I now need to cancel. I sent a cancellation notice through e-mail, mail, and over the phone. Vivint will not let you cancel. They said they never received my e-mail or letter. When I try to cancel over the phone, they continuously put me on hold and hang up on me. I have spent NUMEROUS hours and days trying to resolve this. They will only pick up the phone if you are willing to pay the bill. To this day, I am still struggling to cancel my account.

Excellent service. Would recommended to family and friends. A great updated security system with top of line smart technology. I feel much safer at home and while away. Great tool for parents with children.

Extremely satisfied with the sales rep and installer as well as the product and service.

Very happy with service.

I was not very happy with Protect America. They bought out what was left of my contract with them. Installed all the equipment very fast. People were very skilled and did very well.

We're very happy with Vivint products and services. I would recommend Vivint to anyone. We just recently had the camera doorbell installed and we love it. We can answer the door and see who's there from anywhere using our smart phones! The only issue with this installation was that I was told there was no fee for installation, but when the tech arrived I was informed that there was an installation fee of $100. I wanted the doorbell so I agreed but that was definitely disappointing.

I really like the fact that you can access your cameras from the phone & actually set the alarms from your phone, also... They were quick & proficient.

I was so impressed with the sales and install of our new system. No sell pressure needed because the quality of the product sells itself. Not only was John extremely friendly and professional, but quick and efficient. He scheduled the installation the same day within the hour. The technician was quick, efficient, and also extremely friendly and professional. I was very impressed with the whole experience. I quickly started referring to my neighbors. Thank you!

Technician was on time. Quickly finished and was polite and helpful.

Love everything about this experience. Still learning about how to work it and it is easy to find the answers to my questions.

Our technician is the only positive thing I can say about Vivint in dealing with them for almost a year. You really need a dedicated tech to decision maker phone line. Poor initial install from a year ago was finally fixed.

Love the product. Works well. I feel the monitoring is a little overpriced yet the equipment is top of the line. Doorbell camera is amazing. Interior cameras have great clarity. I love the fact that I can be a hundred miles away and when someone rings my doorbell, I cannot only see who it is on my phone I can talk to them. The salesman could of followed up better. Installers were good. I still give this a 10.

After calling multiple times and being sent the wrong part at least 3 times even after speaking to a supervisor a service man came out and quickly fixed our door only because he carries parts with him rather than order them from the office because he never gets the parts he orders... If it weren't for him coming and fixing our door in literally minutes we would have disconnected Vivint. I believe in second chances so I will give the company another chance but if I have problems again and go thru what we went thru for months again we will look elsewhere for a security system. When it's working it's great but when we have problems it took forever to fix.

The technician was very professional and precise and even though it took way over the allowed time he was patient and willing to stay until the job was done and done correct.

Not happy with payment set up. We asked them to take it out around 15 and it was debited out on the beginning of the month. Also had other friends and family that got better offers than I did - more equipment at cheap price.

This application is superb. I monitor entrances into my house remotely. I can also control the temperature of my home remotely using my android thereby saving lots of hydro bills on electricity/gas. I recommend this app for you.

In regards to purchasing Vivint Home Security it was an enjoyable experience. Ari (salesman) never pressured his pitch, showed the product in a professional manner and had the installation group at the house within a half hour. Installers were awesome and when I had a problem with the financial part the customer service people rectified the problem immediately. All around great product and greater people. Thank you for showing me a safer and better way of protecting our home and my family.

Andreas and Jacob were incredibly professional and polite. They both had great knowledge of their jobs and didn't hesitate answering any of our questions. The system works perfectly and both employees ensured we were 100% satisfied before leaving. I definitely recommend this company to anyone looking for home security/monitoring.

Friendly, professional. Didn't try to sell me things I didn't need. Listened and attentive.

We love our new system. Do wish it was cheaper. Pushing 90.00 a month is a bit steep for us.

I have had my alarm system install for a couple of months now and the guys that came in to install my system was excellent. I couldn't have asked for a better group of guys. They was very informative and letting me know exactly how the system works and what to expect.

We knew nothing about this company until Austin came along! Austin ** is an outstanding salesperson who simply showed up to our door and politely asked if he can introduce Vivint to our family. The rest is history! Furthermore, Bryan who did our installation was patience, professional, and explained everything in detail once the installation was completed. They work into late hours if necessary and they make sure you are completely satisfied before they leave your home. We are so happy with the system so far that we would highly recommended to other families! Their response to any of your alarm needs are exceptional! We got the package that included the Nest AC thermostat, and Echo (the amazon lady Iris). In addition the door bell has a camera that allows you to see who is outside your door, and even speak to them through the alarm panel. Excellent choice!

In our neighborhood, it is quiet and fairly peaceful. Nothing much goes on here and most folks feel pretty safe. That's the way it was for us until about 3 days after the installation of our Vivint home monitoring system, which included exterior cameras. A rash of vehicle burglaries occurred and guess who the neighbors and police inquired to wondering if illegal activity was caught on video?? Yep, they came and asked me. Our next door neighbor was one of several victims but we were not. Don't fool yourself and think it can't happen here. That's when it does. I would recommend Vivint for your security and peace of mind.

My sales representative and my service technician were both awesome. I love my security system and everything that has come with it. I would recommend this to anyone!! I have never felt more safe in my home than I do now. Thank you so much for everything you have done!

The reps are super polite and not pushy at all. They really sold us on the product and the product is great. Highly recommend.

Vivint is an excellent security service provider. They were able to update my system and replaced and install new parts that were not compatible with the new system for free.

Vivint is Excellent!

I really like my Vivint wireless alarm system better than any system I've had in the past. I love Vivint solar signs that light up at night! The customer service is great and the field professional agents are very competent and friendly.

We are really happy to have our security system with VIVINT. The installation was really simple and fast. He was thorough with the install and walked us through the whole system. We did not seem rushed and he took the time to educate us on the whole service. Using the system now for a few weeks, all the people we have communicated with are so friendly and professional. It's nice to know we are being taken care of and listened to.

Tech was very professional, courteous and knowledgeable. He also respected us and our belief by removing shoes before entering our home. He left our home very clean. He also took extra time to explain everything in detailed until we understood how everything works. I will definitely recommend him and this company to my friends and family. Thank you so much.

Vivint has wonderful customer service. The representative did represent the company really well and the packages were reasonable. The sales rep was a funny young man, answered all my questions, and was able to tell me all I would be getting with Vivint. The installer told me what he was doing and where he was going to do it at. He was very friendly, and he came on time like he said he would and he left me nothing to clean up. I’ve had someone come out maybe last year for repair as something was wrong with my battery and someone came out and it was good representation from customer services. I’m thoroughly satisfied.

The agent assigned to my issue went above and beyond and more than exceeded my expectations. I'm thrilled.

The installation was impressive and could be likened to a successful military operation, coordinated, quick, precise and well done. Furthermore the technicians were the most delightful my wife and I have ever met. As we say in the Marines, "OUTSTANDING!"

Once again I received excellent service from the tech you all sent. He not only fixed my panel but he replace batteries in all my stuff and set up my door lock and a/c panel without me even having to ask! I feel completely protect in my home now!

So I had someone come into my home to do a demonstration. He needed a credit card on file in case I decided to choose this company. After the demo, I told the guy I am NOT interested, remove my credit card on file and DO NOT charge anything to my card. He assured me that my card will not be charged. They only charge cards AFTER the installation is completed.

Doorbell camera replacement - Olaf was great. He is very professional and has great customer service skills. Very knowledgeable and courteous. As well as Zack and the girl from the call centers. We thank all of you.

I got the thermostat, the door locks and the security part of the Vivint system. What appealed to me was being able to remotely lock and unlock the door and reset the thermostat if I needed to. The installation team was very efficient and they answered my questions. However, there was supposed to be a camera and they were not able to set it up. They sent someone back later but they never got it to work, so I got another remote door access pad instead. However, the pad is a little high for me. It would go off even though I know the right code and it didn't always register completely. They told me to use a stylus and it worked perfectly after that.

While having service on our Monitor, was serviced by a very nice young professional who repaired and programmed our monitor. I would refer all my associates who need servicing to call.

I was approached by a Vivint salesman at my house. I purchased the package with the alarm and home internet. I've had some issues and they worked through them a couple of times. The satellite on top of my roof gets getting moved with the wind so the service is inconsistent. But when there's no wind, service is quick and that's what I need. Maybe the satellite wasn't tightened down the way it was supposed to. Other than that, Vivint has good service. The installation team was quick. The staff were friendly and were able to assist me on everything during the installation. I've recommended it to a couple of friends and family also.

Upgrade to system - Outstanding job.

System updated & checked in a very efficient manner. Very good technician.

The installation and the services are good but they need to upgrade the exterior cameras. They are not good.

I was researching for a security system and liked Vivint's doorbell camera. However, one has to actually experience the security to realize if there are other needs and I would like to have added a couple of other features once we got the security system, but the fee is astronomical to do that. Also, after getting it, there was an instance when I could not get in my house and I tried to call the installer but he never answered the phone. I asked for the key fob and was treated very rudely by their sales department. But aside from that, there were a couple of times when the system has gone off and I've been promptly notified or sent a text and I like that. One reason we got Vivint is I'm out of state a lot and travel for months at a time. Having the system gives me peace of mind and I rest easier when I'm home by myself.

I have attempted to cancel my service before the 30-day deadline. After signing a 5-year contract, and after following the steps required, I have received no feedback, no phone call, and the wait has taken me beyond the 30-day deadline. I'm now stuck in a contract that I'm not pleased with the product and the service. This company is out to get your signature and then drop all personal contact with you after that.

My other security system was out of contract and Vivint came to our neighborhood with some cool cameras. So far, I like their service.

Was told by customer service rep they had too many people to email or mail me. Did not take my monthly payment and then taken it out the next month, so that's double. They chose not to notified me...only credit me 20.00 dollars when I pay 60 or more a month. A key change would have been nice or a carbon dioxide would have been nice. They are known nationwide, plus outside the states and you couldn't do better than this...and I have referred others...no happy. System is great.

I am so frustrated, angry, and disappointed in Vivint. I had an account with them for years and had good quality service with no problems. In fact, in August 2015, I was still using them and was no longer under contract. One summer night in August 2015 a young man named Chris representing Vivint, stopped by and informed me that I could get outside cameras for just a few $ more a month. I was very interested in the outside cameras because I live on the north side of Pittsburgh and we were having our cars broken into. Chris said he would have to send me covers that would arrive in about a week for the cameras so they could be used outdoors. I signed up and locked into a 5-year contract.

When we signed a 5 year contract with them, we told them that we were going to be moving after 3 years so there would be a period of a year or more where we would not need their services. We were told that it would not be a problem and it would only take a phone call to put the service on hold indefinitely until we bought another house and reinstalled the system. When we moved and sold the house, the system was uninstalled but customer service told us that they can only put the service on hold for 6 months, after which, we would get a monthly charge whether or not we used it. If we cancelled, we would have to pay the whole 2 years' worth left of the service all at once.

I have a wonderful experience with Vivint. The two sales representatives who came to my home were very patient with me. They answered any question I had and explained everything and made sure that I had plenty of time to make a decision. They were really good. The guy who came and installed the system took his time to show me on the iPad how all of that worked for me. When I wake up, I always forget to turn it off. It happened once when I went to bed at night and in the morning I forgot to turn it off and it went off. They called right away to make sure everything was okay. The only thing I have a problem with is if I have a question, it seems like it takes forever to get a hold of somebody.

Vivint has good products and I feel secure with them. Their sales rep was courteous when we talked on the phone, and so was the guy that came and installed it. So far, it seems good and I haven't had any issues.

Vivint's sales representatives were very helpful and pleasant and I've no complaints. The installation guys were great also and they explained everything, showed us how to use everything, put the new app on my phone for me, and showed me how to install all the stuff. I had the doorbell camera and it is convenient being able to see stuff around the house while I'm gone. We're out of town right now and I am using it to see if my sprinklers are coming on when they're supposed to during the day. We're really satisfied and it's working great.

I’m an IBO for ACN and they were promoting Vivint. I set up my house for a demonstration and I have people come over here and look at the system. I got the top-end package to show people when they come over and check it out. I do the movie cameras on my cell phone, change the thermostat, the touchpad, the front lock, and everything. The sales reps have been excellent and very helpful. The installation went flawless. The installer went in smoothly and he was done in two hours. He showed me how to run the program and it ran great. I pushed Vivint to my customers because I’m happy with it and I’m sure they are all going to be happy with it.

We've got Vivint at our rental units. The sales representatives and the installation guy that came there did a great job. One of the rental units is my daughter's, so I had the installer explain everything to her. We really like their system as it seems to work really well. We also have VET at a couple locations and when those contracts are up, we're gonna switch them to Vivint. Everything they've helped us with has gone really well and we haven't had any issues so I would definitely recommend them. It's been a good experience so far.

When I purchased my home, I inquired about Vivint from the previous owner. I maintained the current package and then when I sold that home, I ended up taking my Vivint service with me. Right now, I just have the basic package which is the security system. I'm happy with it. The guy that came to hook up the service was very nice and courteous. He expedited fast service to get it up and running because he knew the area that I was moving into was scary for me because I'm new to the area. Overall, I've had a great experience with Vivint. I've had other representatives from different companies come and try to offer me a better upgraded service but I chose to stick with Vivint because of my experience that I've had thus far.

I had ADT. I was buying a house and wanted to give Vivint a try in this home. On the day that the installers came out, they were great but I haven’t heard back from them. I had called for an additional couple of pieces for my windows and they had broken one for the door, and I didn't get any of those so I just called the customer service directly. Every time I call customer service, they answer my question. I also have some issues with the system that gives off false alarms at times, but besides that the system is reliable. I'm very pleased with the service from Vivint.

We have the security and the fire included in our service package from Vivint. I love it. Their sales reps were great and their installation team were wonderful. They’re a great company to deal with.

I felt like Vivint's thermostat would be helpful so I added that in our package. I don’t use the service that much but I love the back doors wherein it can be opened without a key. I also like the fact that the fire alarm would go automatically to them to tell the fire department. Their reps were fine and their installation team installed the system that night as soon as the salesman left.

The sales reps from Vivint were friendly. The only thing was they were supposed to get me two outside cameras but they didn't. They never ever called me back to tell me where they were or if they're coming or not. The installation part was fine, though. So far, I don't have any complaints about Vivint's services. They saved my house from burning to the ground.

When I first got the system my wife was happy with the system and was ok with costs. After a year of paying for a system, which I now can get cheap, there's no way out due to way contract written. The camera no longer works and I don't want to pay just to have someone try to fix over phone. I never received replacement for the lamp on which was recalled and the front door lock did not last one year without problems which now are getting worst. The people in past were very helpful - Vivint's only saving grace. Still got a full year of the plan. Can't wait to get out. Would not renew contract. Way too overpriced for what you get in end especially since the system can be bought for far less elsewhere. Should have done my homework. Never would have done it.

Awesome product and great customer service. We love our system. Even though it's been a short time, I already see benefits from having the system in place. I can see when people come to my door and can communicate with real time. I love Alexa the Amazon Echo product. Can't forget to mention our sales, he was awesome. Thank you Timmy for helping me feel more safe in my home!

Jalon, our Vivint salesperson was upfront and honest from the very beginning. The personal approach and honest answers to our questions really put our minds at ease. But that's not the reason I want to review. The system is every bit as good as it was described. The home automation (garage door control from my phone, thermostat control from my phone, light controls from my phone as well as alarm on/off) alone is worth every penny, the fact that I get motion sensors, a doorbell monitor that records detected visitors, fire protection and a top notch alarm puts this system so far ahead of any system I have had installed.

Everybody that I've had to deal with at Vivint has been awesome. They have been the most helpful and I've had the best customer service experience with them. They're fast and courteous. The installation team were on time, very helpful, efficient and cleaned up after themselves. Because I haven't had an alarm system before and I just bought my house, they showed me step-by-step how to change the setting, what works, how to program my phone and use the app. I was satisfied with Vivint and I referred my mom to them.

It's been fabulous with Vivint. I have their glass breaker, glass break alarm, motion sensors, doorbell security camera, smoke detector and the garage door sensors and I've definitely been satisfied so far. The best thing that I like about it is that if somebody rings the bell, I'm able to see who is at my door even if I'm not around. That enables me to keep a check on who's visiting my home. I hope I never have a situation wherein there's a break-in at my house, but if I get into that part, it's definitely good to have the system. I have recommended Vivint to a friend who already had it installed.

We are so pleased with Alexandria and Josh, the saleslady and tech who sold and installed this system. They went above and beyond doing "Just their Job". Not being computer savvy, they were very patient and explained everything several times. They worked well together and made us feel very comfortable throughout the whole transaction/installation. They both are an asset to your company. Thank you.

I'm 100% satisfied with Vivint. I like their price and how they're quick to call us and ensure there's no problem since we occasionally have a false alarm when we mistakenly open the door. They do what I want and there are no hassles. The people who came to install were professional, courteous, and competent. Vivint gives me the peace of mind that I'm looking for.

I had door monitor issue after the second day of installation but they came out within a week and a half today and fix the problem. So as a customer I am very happy with Living Services. I will keep them in as long as the monthly services are as they are or lower. Thank you Vivint.

My Vivint service has been doing really good so far. I'm happy with it. I had gone to another service and then when the Vivint guy came and talked to me, I went back to Vivint. He was very knowledgeable and very polite.

I love my Vivint system because I’m able to see if someone comes to my house when I’m not there and they ring my door. That feature came along with the package that I got. The reps were great and so was the installer who showed me how to use everything and cleaned up after. It was a great deal when I was being told about it and I’m happy that I got it.

Great install, very professional, would recommend to a friend or family member.

The sales pitch was reasonable. The installation coordination was poor due to inaccurate scheduling resulting in a few more calls to coordinate the service. The point system for equipment was confusing. Controller needed to be installed twice. Cameras have not worked. Called technical service to get help and they said the work reboot the system which has not work for about a week. Submitted a question online and got an email asking for more info resulting in further delays and still not working. I have ADT in our primary home and have very few problems and pay less than Vivint. I would have placed an ADT system but they are not providing to service in the mountain environment. Still waiting and not pleased!

Happy customer. Great customer service.

I really enjoyed the gentleman that came and introduced us to Vivint, he did a great job of explaining what the product was. He set up install the same night and two other gentleman showed up and did a great job installing as well. Overall I was very impressed and I would be happy to recommend them to friends and family. Thank you Vivint!

Salesman was knowledgeable of equipment. Install team prompt, very professional. As a field service tech myself, I would hire them. Cool products. Overall GREAT TEAM!

I bought a service package from Vivint that included the thermostat, the touch screen panel, and the thing where one remotes in and adjusts the thermostat and close the doors in the front and the garage. I also have some window sensors and motion detectors. The sales representative was very nice and friendly. The installation team made sure and asked where we wanted the things put. They suggested places to install the sensors and were very good. However, I got a lot of alerts that say my door is open but it really isn't. It makes me freak out when that happens because I think it is. I wanted to know if they ever do system maintenance. Other than that the experience has been great so far.

Zach. He is very efficient, friendly, courteous and easy to get along with. He is an asset to your company.

I purchased the doorbell camera, light switch, window monitors and stuff when the windows break from Vivint. Service has been great so far. My dad was here the whole time with the sales rep and the installation team and they were fine. It's nice that the app is working with my phone.

I have attempted to call Vivint every day for the past two weeks and speak with someone about moving my service from my current residence to my new one and have had NO luck whatsoever. On each of these calls, I am able to speak with someone that says they are transferring me to the "moving" department, and that's when I am on hold for at least 20 minutes or longer. I have tried the live chat feature on their website and they are little to no help either. They say that I just need to continue to hold and wait for someone to answer in that department and that they cannot help me with my issue. This process is becoming very tiresome and extremely aggravating. I am almost to the point of taking my business elsewhere due to this.

From the sales pro Mo to our installer Nigel our experience was incredible! The install was done the next day and done in an efficient, neat manner. The explanation of the system was easy to understand. We love our new Vivint system!

I did not get his name but the guy doing the service was prompt, said he would be there at 11 and we was there at 11. He was very friendly and handled the service very well, especially since it was more user error. Thanks to him for his patience and friendliness.

I was pleased with Ryan **'s professionalism, knowledge and friendliness during his visit to update our Vivint system.

The main purpose of having Vivint is so I won't have to worry about break-ins, and they're doing a good job for me. I signed up with them through a gentleman who came to my door and offered Vivint's services, but I wasn't in a position at that time to go with them. So when I moved, I contacted him and then he made arrangements for the installation. My interactions with him have been good and the installer showed me how to use the system which was rather simple. Vivint isn't overly intrusive into my life and the less I have to do with it the better for me. As long as the system works, I won't have any problems with them. Vivint is a great company to have.

I wanted more security and also wanted to monitor my home as I go on vacation. I purchased Vivint's Space Monkey, two cameras, and got all my windows and lawn secured. Their sales rep was very courteous and presented himself very well. However, the first representative I got in touch with talked quickly and I couldn't understand half of what he was saying. He was just trying to sell the product. The installer was superb.

My technician was amazing! Super kind, helpful and thorough. Couldn't have more pleased with the experience.

We’ve got the security door on top of the service package that we purchased from Vivint. So far, we’re satisfied with their service. The first time the system was put in by their rep, it was above our fire stove. We had trouble with it. He came back and moved it over on another wall, and we didn't have trouble with it since then. It was fixed with no wires showing. He has done a good job.

Wonderful service. Tech was very polite and knowledgeable. Easy to work with.

The system has solid performance and mobile technology. My issue arose when extenuating circumstances caused my family to look at cancellation. Their cancellation policy states some specific items that can cause Vivint to release you from the policy or "other extenuating circumstances". In this case, my wife and I were both laid off following the birth of our child and needed to sell our house to live with family while on the job search. Vivint said this is not an extenuating circumstance and that if we cancelled we would owe over $3,300. Their recommendation was to get on Craigslist to sell my policy to someone else. After looking through reviews it seems getting released from your contract doesn't happen. I would have looked at this company for future homes if it wasn't for how they fumbled this chance to make a long-term customer.

Vivint's sales reps and installation team were very nice and professional. We have their camera at the front door, the fire and carbon things, and the slide doors. Everything is working great. With Vivint, it’s been very peaceful. We also don’t have to run to the door, and we feel secure.

The first few years we had a great experience however as time went on our equipment started having issues. The panel would frequently reboot which would reset all of the thermostat schedules. I eventually had a tech come out and replace the panel. The new panel rebooted as often as the old one but the new issue with the panel was that we couldn't get the app to control the various devices we had. The Z-Wave devices such as the thermostat, lights and cameras worked fine but the door open and shut and arm/disarm no longer worked through the app (iPhone & android or on a pc). What's the point of having a smart security system for your home if you can't even tell if it is armed or not when your away?

I was very impressed with the service managers and how quick they placed my order.

Update panel - Great customer service and professional service.

I am satisfied with Vivint but my experience with them went sour and I decided to leave. I was already with Vivint for five years and I fulfilled my five-year agreement with them. When I wanted to get a camera, they wanted me to sign another five-year agreement. I wasn't happy with that along with other charges just to have a camera. I spoke to the manager and they weren't helping so I left. As I left, the supervisor called me and wanted to give me all the things that I asked for and by that time it was too late.

We are very happy with the equipment that was installed in our house. The sales guy Tom was great and the tech guy Loin was great as well. If you are looking for security system get this one. Very happy. Thanks guys.

The gentleman that sold me the security system was thorough and professional. Next step, installation, was handled with professionalism. I am telling all my colleagues, family, and friends about this system! Love!!!

I’ve been with ADT since 2008 and we just recently moved to another location. I was going to stay with ADT, but when they came out, they didn’t really offer me anything. Right now, I have a doorbell camera and the cameras inside from Vivint and I'm very satisfied. They've been most top-of-the-line. Jeremiah and his partner were very professional, positive, and got everything done. I ended up cleaning up, but it wasn’t a big deal.

Excellent explanation of how, what and why the system works. Very flexible of concerns customer has. Willingness to provide efficient system better than prior service customer had.

I recently had the VIVINT security system installed. Both the Sales Professional (Chase **) and the Installer (Dallin **) were fantastic! The system is easy to learn and my family loves it.

Hahns came out and installed our system. He's super polite and very informative! Would highly recommend him to anyone here in the area. He let us know what else we could have in the future. Love the Vivint system and their team!

We had an alarm system then my husband wanted to upgrade so we got Vivint's service package which included a keypad on my front door, a sensor on my garage door, and an access of the system on my phone. Their salesman was very nice. The installation team was really good too and they came the same day that the salesman was here. We just had to wait a little bit for them to finish up another customer down the street from us and they were here within the hour. We were all set up by that night. Every time I’ve called for questions, their reps have been really good. However, I’ve always forgotten to ask how far away can we be able to set the alarm on my phone if we forget to set it. But other than that, everything’s been great so far.

The service techs are very professional. Only negative comment I have is the monitoring fee is a little expensive and frontline support is not very knowledgeable.

I priced out similar systems and this was actually a better price. Everyone we came in contact with was helpful and friendly. I'm very excited about our security system and I feel confident that our home is more secure now than it has ever been.

I got the security system from Vivint and then bought several home automation features later on. I’m very satisfied with them. I’ve had several interactions with their staff and everything's been positive. They installed the system the first time and I recently called them again to inquire about new features. I'm very pleased with the service I’ve received.

Easy to talk with. Everything was explained in great detail and did not leave till I understood everything. Jake, Mike, and Zach - awesome guys.

Everyone that I talk to were professional. Everyone on phone and in person. Thank you.

I got a Vivint system and decided to get some additional services in my package because that's what it made it not your average alarm home monitoring system. The sales rep was good and very knowledgeable. The sales pitch was a bit pushy. I also don't know if that was the sales rep's style or the style of Vivint in general. The house that we have had a pre-existing system, so there were some issues in trying to put the Vivint system in the same spot of the panel. It was a bit complicated. The installation guy was very professional and did troubleshoot a number of different things. He really put in a lot of effort and we appreciated that. I've been very satisfied with their services.

First start off by saying we are so very happy with every single interaction that we have had with Vivint! I loved the young lady Priscilla that discussed the opportunity of a Vivint system with us to the people who installed it in a very timely manner and were so polite and cleaned up after themselves, to the customer support when we had questions to the technician that came out and made sure our system was running properly! I can only sing the best praises about this company that has went above and beyond to make sure we knew how to work our system and were satisfied! Keep up the good work Vivint!!!

I was initially contacted by Eric ** as he was canvassing our neighborhood. He explained what he was doing and it piqued my interest since we'd been thinking about a security system due to some break-ins in our neighborhood. I invited him in and he explained exactly what they would install, where they'd install and why they'd put it where they were going to do it. I said we'd do it and asked when they'd be able to do the job. Surprisingly they were able to it that evening. David the installer did a fine job neatly and finished in less than 4 hours. I'm very pleased.

The Vivint representatives were very professional and explained everything about the system. They answered all of our many questions and the installation technician ensured that we were comfortable using the system before he left. The service was impeccable!

The install is incomplete. No one calls back.

I was charged erroneously and Vivint refused to refund my money. I cancelled my membership in March 2016 by email and called to verify in April 2016. Our contract was up on 5/27/16, but I was charged $73.30 on 5/26. I was told that since the payment was taken on 5/26, they could not and would not refund my payment. I disagreed with this and said I will not pay for an entire month's of service when I received 24 hours or less or service. After refusing again, I am disputing with my bank as this is a HORRIBLE way to do business!

Living in Fishers is great, but I’m a single woman by myself. And so, I decided that, “Hey, why not have some protection?” I had heard a lot about Vivint. In fact, I got it when it was called APX - that’s how long I’ve had Vivint. And I just feel more comfortable with it. I feel a lot safer. They provide signs that you can put in your yard, and little stickers on the window to indicate that this is not where you want to enter. And I just like the idea that the alarm will go off if anything happens, and then, the police will come.

Salesman and tech were down to earth/friendly! Explaining the system thoroughly and made sure we understood how everything worked and gave us their contact numbers if we had questions/problems etc.

On 2 occasions we have been called by our son, as we were heading out to meet with friends. He told us that Vivint had called to say that our house alarm was ringing. On both occasions we returned home to find that the door was locked and the alarm had been turned off by Vivint. Julio contacted us to say that he would come to our house to check out the problem. All seemed to be okay but he installed a new door box to ensure this problem would not occur again.

The Vivint sales rep who came by the house was extremely engaged, definitely knew all their system's features, and are well aware of the features of their closest competitor. They also took care of getting everything installed in a timely manner. For automation purposes and because of the functionality of the touch panel and mobile app in the new system, I switched from my old, landline-based system to have a wireless system. Vivint also offered me a deal to install everything and upgrade most of my equipment for free. The installation team showed me how to use the system, got everything installed as expected and was able to get all of the stuff that was existing from the old system hooked up with the new system and working correctly. It's a good experience and I'm satisfied.

The reason I opened my door to Brooke, the sales lady was that I had seen "Undercover Boss" on television. Anyone who cares about his/her employees that much has to care about Vivint's customers. Even though AT&T wanted to sell me essentially the same system, Vivint's system was all inclusive, and both the sales lady and the technical treated me as an important person. Follow-up is very important to me. Brooke has followed up (today), and is going to follow up at least twice more to ensure I am pleased with the system's capabilities and operation.

I recommend Anthony **. He is very knowledgeable about the service, made us feel comfortable and at ease even through the hard parts such as doing background checks using private information. He kept a professional attitude and I truly appreciate it. Thank you.

I have contacted Vivint 6 times since the beginning of May. My father passed away in March, and I brought my mom to live with me. I purchased the security service while I was living alone and wanted peace of mind while I was at work and the house was empty. Since there is always someone here now, I haven't used the alarm since. When I called to cancel the service, I was told that I was in a contract, but never did get specific details regarding the term. As I do not recall renewing the service, I asked for some proof, either my signature on a contract or to listen to the call where I agreed to the new term. I have had Vivint for years and thought I was in a month-to-month agreement now.

Fantastic service and an awesome security service Vivint company.

I understand why people are switching to Vivint from other companies now!

I have been with Vivint for over five years and I could not be more satisfied with the Vivint alarm system or its monitoring. I was experiencing some minor problems which were brought to my attention by Vivint, (such as low batteries signals and such). I got an appointment within 2 days and the most efficient, professional, and courteous technician came out and saw to all my needs. I could not be more satisfied. I highly recommend Vivint to anyone who needs alarm protection.

From the start of my initial encounter with the sales representative I had a positive experience. The technicians were professional during installation from beginning till end. Most of all, Vivint delivered on its promise. No surprises at all. I would highly recommend Vivint to any and everyone!

The young man you sent me was very sweet and respectful. Had lots of patience explaining step by step about my alarm and also my phone. I am 78 years old and I understood everything. He had very good manners. I will recommend it to any of my friends. Actually my whole neighborhood has the same alarm.

I have Vivint at my two homes. I have three doors with alarms and fire or smoke alarm service. I’ve been with them for 10 years and so far, the service has been great. Back then, it wasn’t Vivint - it was Apex, and the sales guy brought with him a lot of information. As far as the installation people, I had no problems. They got everything installed. Everyone’s been great.

My name is Mark **. I have been with Vivint for 9 years and recently had problems with my home security to where I needed tech support. I called them with the alarm codes explaining my problems so they offered to send a tech out to fix the matter at hand. I talked with them on what it was doing and they listened and responded that they were willing to help get someone there right away. And right before the conversation ended with them offering a scheduled date they asked if I was interested in resigning for an additional 3 years because I was out of contract... I said "well let's get my alarm fixed quickly like you offered and I will consider another contract because I have been with you for this long already."

The service, representatives and installers were all 5 star! Awesome awesome awesome!!!

I will say first off I have not purchased anything from this company and I likely will not! Why? All entrances to my neighborhood are clearly marked with No Solicitation signs and yet three teams of Vivint employees have been going door to door through my neighborhood Soliciting for Vivint's service. Of all companies I would think a security company would understand the dangers and reasons for a no solicitation rule. But not Vivint as they blatantly disregarded the neighborhood's wishes. Worse, though they had ID badges displayed when asked for a business card or flyer with Vivint's information - the gentleman stated they do everything on a tablet and could not provide paper copies. Before writing this I checked with a friend who recently purchased a security system from Vivint and they said they were originally approached in the same manner.

Had a very good experience with Vivint. I liked their sales pitch and was impressed with them so I used them. Their installation team was fantastic. We also liked the doorbell with the camera because even when we’re not home, we can talk to someone if they're at the front door.

The salesman and the installation crew were very polite, patient and did a great job explaining the system. So far we love it!

The team was excellent. They worked fast and explained everything well. We are excited to use our new system!!!

I’m very happy with Vivint and I wouldn’t change. They’re very good to us. I'd recommend them.

I got Vivint three years ago and I’m not really happy with what I’m paying for. I don’t have windows that go up and down. I’ve only got one sliding window downstairs, a sliding door, front door and something else that’s armed, and a small window on my basement because my condo is structured very differently. I’m paying a lot for that, which is fine. But then I asked about cameras and that was another huge price. I’m moving in about five months to Jacksonville, Florida and I will not be taking the security device with me since I have ADT in Florida with my ex-husband who’s a police officer. This with ADT was from eight years ago and we had cameras and everything else.

Sales Rep visited my home & thoroughly explained the technology & services. I asked the rep to come back in two hours to allow me to review Vivint products. He came back & listened to all my concerns & had an installer ready for same day service as I requested. We love the doorbell camera!

Vivint is a great company. We got the camera, doors, home automation and alarm in our service package and we're greatly satisfied with them. There's just a couple of hiccups here and there, especially once you move since you're already locked in a contract. If you ever get this done after moving, it’s a hassle. But other than the moving issues, we don’t have any problems with them. They respond fast even on false alarms, so we’ll probably be there for the long run.

We just had a Vivint Security/Automation installed this evening. We have just began to play around with all the settings but we wanted to review the Vivint Team Members that did the sales and install of our system. We had Sheldon as our sales rep and Kaden as our installer and both were excellent. They were friendly, knowledgeable and both seemed to genuinely enjoy their job. The install was quick and clean and we were ran through the system. Everything was demo'ed and we were given contact numbers in case of questions or issues. If the system works as well as the people we dealt with I am sure we will be life-long customers. Good job Vivint on putting a focus on hiring great people!

I had a very nice experience with the sales rep from Vivint and their installation team was very good. I'm very happy and satisfied with the service from them.

I signed up for Vivint and have all my doors and windows done in the package I got from them. The sales representative was nice and then the installation team was good and professional. I was also able to access my alarm system with the phone app. Everything is working the way it’s supposed to. They’ve been pretty good.

The sales representative from Vivint was amazing. There was just a few things I was a little frustrated with. I have solid oak doors and they drilled a hole in it to put the sensor in the door. I wished they would have said, "Hey, do you mind if we do this?" because they have ones that glue to the door rather than drilling into a solid oak door. I also not let them drill into my walls so they put a molding for the cord to run through to plug in, which was okay, except that it was super crooked so I redid it. When I have a problem, they get right on it, but I've had problems where I've walked into my house with my alarm alarmed three times now and it doesn't trigger anything. So somebody could break into my house and be stealing everything with the alarm on. But Vivint fixed it and gave me a month free so they're trying. This is my first alarm system so it's a learning experience.

First off, to readers of this review, I am sorry for my grammar throughout. I was at work and in a hurry to post this while on my lunch. Vivint Smart Home sales rep shows up at my house and was very friendly. That is the only good thing I experienced. The rest was horrible. Sales rep went through his stuff and naturally I was interested because home automation sounds cool. Well we get to the 3-day cancellation form and other crap and while going through it he kept saying the words "extension" and "extra days". At this point I was trying to keep my big dog from constantly jumping on him and keeping my daughter from doing anything stupid and getting hurt (she is 2 so need to keep an eye out for her). Well sales rep took advantage of that and kept saying "extension" and "few extra days for weekend" and we will worry about the extension later, that basic form is 3 day and extension would come later.

We had been discussing to get a security system because we live in Niagara Falls, New York which is not the safest community in the world. I really wanted to do this then, lo and behold, the Vivint salesman was making his rounds in the neighborhood and we invited him in to explain to us how a security system works, how the monitoring works, and what parts of our house could be protected. The young man was very informative and helpful. It sounded exactly what we're looking for so we signed up and here we are many years later. We have the door protections and the motion detector inside the house and we've been quite happy with what we have.

The Vivint sales rep that we dealt with was pleasant, very polite and professional. He talked us into getting the system so we bought the doorbell camera, which I liked because I can see who's at the door without going to opening it, and the fire alarm that doesn't go off with just smoke, which is wonderful. We have the Life Alert wristband too. Their installation team went through the house to see where they would place things to help with break-ins and they said the living room was protected by the lanai. So they had a window breakage unit in the lanai and it's amazing that all the windows in the lanai plus the living room window that faces it would be protected by this one unit.