Vivint Reviews

The security system was installed in a private residence. The sales rep, Stefen ** was polite, explained everything, and overall very nice and helpful. All the technicians were helpful and even came back when I had to leave for a short period! Great experience! Have seen ads on TV but until sales rep came to my house had not contacted the company. I even suggested the Vivint to my daughter who lives next door.

Our Vivint package has the garage door opener, front door automatic lock and a regular alarm, and I'm satisfied with their service. Everybody that I talked to and helped me with the issues on the phone has been great. Their installer was very professional. He asked all the right questions to figure out what we needed and managed to fix it all within 30 minutes. Really fast. Overall, it was a very good experience.

The battery was to be replaced and Josh ** was the Service Professional assigned to do the work. He arrived as agreed, worked with knowledge and expertise given his task. Josh was very friendly and thoughtful as he entered the home, worked to complete the job and leaving with friendliness and good will.

The other home security company that we had was raising their rates. We got a better deal with Vivint and we're happy with it. They take a picture when somebody rings the doorbell and my husband liked the idea of being able to use the camera to see who is at the door when we are in Hawaii or up on the mountains or somewhere else. The system works and does what it’s supposed to do other than the furnace glitch. My husband was going to call them again because the system is hooked up to our furnace so we could control the heat when we’re not home from my cell phone but we’ve had two instances where the furnace was just running. It seems to override what he sets for the furnace.

I think today when our technician was here, we should've got the upgraded panel at no additional cost, especially seeing how we're loyal customers who have been with Vivint for 5 years.

System had updated and we didn't know it. Technician explained everything we should have already knew.

I heard about Vivint from my neighbors and I purchased their package that includes the doorbell camera and glass break. The interactions with the sales reps had always been good and the installer was also a nice guy. So far, their service has been great.

The Vivint salespeople I've met were very good and nice. The installers were terrific too. They were on time and knowledgeable about the products which really work.

Very good job, great customer service and excellent neat install.

I switched to Vivint from ADT, and Vivint is clearly the better option. They had a better pricing scheme and were able to provide more security for the buck. The salesman was friendly and informative. There weren't any problems with the installer who came. He showed up pretty late at night, which was surprising considering I didn't know they operated that late. But I'm thankful that he did 'cause he got my system up and running quickly. Recently, I contacted customer support when I locked myself out of the house and couldn't get back in. I haven't had a single problem with Vivint since I've started. It's more secure with them. I have a solid peace of mind now that I know that my house is locked up. I've tried to get as many people on board with Vivint as I can.

I can't say enough positive about Vivint! The product is excellent and so very easy to use! The installer was very efficient, knowledgeable, professional and personable. He was also on time. I did not have to spend time waiting for him to show up. The features are numerous and extremely useful and provided at a very low cost. I would highly recommend this service to anyone desiring to keep their home and loved ones safe as much as is possible.

Vivint's thermostat works really well and I like it. I also have the cameras and security system as part of my service package. However, I've been having a lot of problems with the front doorbell camera as it often gets disconnected from the server. The camera is poor, but they come out to fix it and get it back on in a timely fashion, but it keeps doing it. They need to install a new camera as I think the problem is the product they used for that. All the installers were great, but the first guy who came did not clean up all the drywall dust where they had to drill. I could tell that he was a contractor and wasn’t an in-house crew. Then a second guy came and fixed everything, and he was great. Vivint's staff have a quick response time and they try to help the best they can so I'm satisfied with everything, except with the camera.

I was so impressed with the great protection that is simple to use with Vivint. I purchased a system for my business and when I saw how easy to use and the amount of protection I got we had a system installed at our home. Love the phone app and all the features offered!

My wife is disabled and I was gone a lot, so we needed a security system and got Vivint. We had a service package that included the I’ve-fallen-and-I-can’t-get-up button, camera doorbell, door lock, a couple of motion sensors, and glass break detector. We spend most of our time at the back of the house and it was really nice to have the camera doorbell which is my favorite feature. Aside from that, their people were professional and courteous. The sales representative was a good kid and the installation team knew what he was doing. He really did a good job, cleaned up after himself, and went through the product. Overall, it was a very good setup. I like it and I would definitely recommend it to a friend.

Vivint security system is impressive on how much is accessible by smart phone. Very affordable security system.

The installation was excellent and very reasonable, very friendly. I appreciate your business and your time that you took for installing.

Vivint's spectacular employee Jesse explained how to operate the equipment fast and effectively. The installation was great, just allow the Vivint employees to do their job the best way they know and everything thing will go smoothly. Thank you Vivint and Jesse.

I have had lots of issues with the panel after installation. Vivint has been very willing to try to resolve the issues but the issues continue. A new panel was installed and the very next day connection between the panel and the app was lost so I was unable to arm the system from my phone. This is a very frequent problem.

Vivint replaced two sensors from my old system including my garage door. I also got the doorbell camera, the wireless fire alarm, and the smoke alarm from them. They pretty much made the previous system that I already have better. I was always with ADT and it's a good company, but I wanted to try a different company. So I told Vivint to give me a few hours to think about what they were offering since it sounded too good to be true, so there has to be a catch. I was not under contract with ADT anymore, so I went with Vivint after I did some digging around. I was impressed with their service the very first day because I was messing with the sensors in my house and I was tampering with my sensors and I got a call, which was pretty good and it is something that ADT never did.

I had an alarm service before but Vivint seemed to be superior and had some of the features that I really wanted. Installation was easy since I already had the equipment installed. I've liked the system so far and it’s been excellent. They’ve been very good that if I had a tripped alarm, they'd call up immediately so I know they respond well if I needed them.

Outstanding value and amazing Techs!

Our Vivint service package includes the camera and the thermostat, the glass breaks and the sensors on the garage doors and on all the windows downstairs. A lot of these features are what we have from our previous alarm system. But with Vivint, I love being able to access information on an app on my phone, and I like the camera on the doorbell. These are the two biggest selling points for me.

Installing sky control panel (upgrade). Outside camera, lighting control inside, security.

Every encounter with Vivint that I have had has been most helpful and pleasant.

So far we are on a trial basis but whenever we need them they are there to help. Both times we had someone here to help us. He knew what he was doing, very customer service friendly. Follow-ups were done both times. There was no rush, no pushy or uncomfortable actions taken place. They were patient and made sure that we were happy with the services they were able to provide! We have not felt pushed or obligated to anything so far and being in sales we know what that can be like. We try to not be that pushy aggressive person. They definitely made us feel comfortable!

I liked the features of Vivint's security system. I really love the doorbell camera and the fact that I can use either my phone or the panel on the wall to talk to somebody that rings the doorbell. They've done the panel recently and I would like the ability to control all of the settings of the voice on there. I don't believe I can do that right now though. Other than that, equipment wise, everything works great.

We have the security system from Vivint. It was convenient to have at the time I got it and I'm regularly satisfied with it. It's been a good experience. I also like the ability to use their system from my mobile phone.

Really impressed with the progression of this company. Video doorbells and outdoor cameras as well as the new Vivint Sky panel that looks like an iPad. Brilliant.

The world's most annoying and stupid salespeople. Our community is clearly posted as NO SOLICITATION. 3 times now, idiots from this company have come knocking on my door. The first group didn't understand alarm systems, told me silly stuff like a landline is required in order to have an alarm system. I told them never to come back. Second group came and I sent them away. Third group came tonight, claiming to have letters of endorsement from my neighbors, our city, our community's board of directors. Complete lies! The name that they gave as being on our board of directors wasn't one of our current or past directors. Slimy, high pressure, glad handing sales droids. Avoid this sleazy company at all costs.

I am very happy with the Vivint! Rodney was very friendly, knowledgeable and professional! Glad I had this system installed. No regrets!

I'm not home all the time so I need the peace of mind to know that somebody’s looking after my home when I'm not there. I looked for different security systems and I narrowed it down between Vivint and two others. I got Vivint's whole bundle - a doorbell camera and another camera, a glass break, and door sensors. So far, it's been generally good. I've had a few hardware problems where they replaced the panel where it's been freezing. Other than that, I'm happy with Vivint. Even if I'm away, I can check and see what it looks like outside by looking at the camera. I'll know if someone rings my doorbell. They're very nice features.

First, let me say that they only got a star because I could not post with zero stars which is what they deserve. Vivint is the worst company I have ever dealt with - If you are considering signing a contract with them - DON'T - You will regret it. We had a 42-month contract where we were completely bound to this company that offered little to NO customer service. Our system never worked properly and when they came out to fix it they wanted to charge us more than the $78.00 that we were already paying monthly. One incident we had was the "automatic" thermostat turned on the heat (middle of summer in Florida) and my three English Bulldogs were extremely overheated by the time we got home from work and found our house at 94 degrees.

Your service representative was knowledgeable, courteous, and professional. He is the type employee that makes people stay with an organization.

The installation of surveillance camera - three each for my property. An excellence job by first name only Chris.

The package I got from Vivint included 100% cellular service, which is one of the main reasons I went with them, and the controllability from a smartphone. We travel quite a bit so we wanted to be able to let dog-sitters or maids in and out of the house and monitor them. The installation crew were very professional and knowledgeable about the equipment except for the garage door opener. They were unsure about it because it was brand new, but they got it installed and working. I did have a problem with it once after and I called the support line off of the app and they walked me through what to do and got it repaired. We didn’t need to get a technician involved so it was helpful not to have to wait for someone to come out.

Everything has been wonderful with Vivint. I heard about them through my sister-in-law and we got in contact with the sales rep she's been dealing with and he was very informative. He helped us out a whole lot and was very good. The installation team that came out did good clean work, was very polite and respectful. Any issues we've had, Vivint has pretty much taken care of it.

We are very satisfied with the sales reps and techs! It did however take most of our day for this but completely worth it! My kids even feel a lot more safe and get excited to set the alarm to protect us as they say ha ha. The reason why I gave it 4 was because after they left, the alarm went off for the window break in? Haven't had time to fix it. And also, it did take all day to convince to check out credit and to install. Hope this review helps!

I'm happy I decided to go with this company. I did my research! I'm very satisfied with my equipment. I'm very satisfied with my installation guy and I'm very satisfied with my sales rep! I recommend this to homeowners that want quality protection at a price you can afford!

Very pleased with the professional way everything was done. I was told about all the equipment and to operate the system. I had another system and returned it after several attempts to make it work. If anyone were to ask me I would highly recommend Vivint. I finally feel safe in my home. Living alone is not easy. Thank you.

I liked that I could be away from my home and be able to see what was going on. I got the cameras from Vivint and they came for the installation just a while ago. Everything's been great. Anytime I've had to call on things, I've always had everything answered as I needed it.

The timing was perfect to get a security system because we've been having some trouble in the neighborhood. So far, I've been impressed with the service. When the dog set the alarm off, Vivint called and checked on me. We've also had some trouble one day when I was on my way downtown and we had set off the alarm without realizing it. Vivint called my next door neighbor and she told them not to worry about it. I then called Vivint via phone and they unlocked, unfroze and rebooted the system. So whenever I call, I get through them very quickly and everything's taken care of.

I had someone steal a bunch of stuff in my house and they kept on coming by at the right time. The Vivint sales representatives were all great and they had the system in the same day when we were talking. The installation team was professional. They appreciated the business and that meant a lot to me so I took the service. I like the service so far. The price is a little high but they've been working with me because I've been out of work for a while because of a car wreck. They dropped the price a little bit so that helps. I'm satisfied with the service and would recommend them.

I had a service tech from Vivint come out to upgrade my equipment. He showed up perfectly on time. The technician was incredibly polite and professional. The customer service representative that scheduled everything was awesome. Great customer service across the board!

We had a little trouble with Vivint when we first got the system because the camera was faulty. We weren’t too satisfied to begin with but they replaced the camera and so that helped. It’s been pretty good since. Our neighbors had Vivint and so that’s how we got them. We have a camera, a box and a couple of windows, and we got what we were satisfied with. I only had to call them the other night to reset my box because it said it was under maintenance but never got updated. We went through that and it worked okay so now I’m happy about it. The sales rep, Eric, is a good person to help us out a lot. He was also courteous like the installation team and the delivery worked out good. I would and have recommended Vivint to friends because it’s a good system. They’re right on top of it when we need some help so I appreciate that.

We got the security panel, garage door opener, three thermostats, and doorbell camera from Vivint when we moved, and we're extremely satisfied. The technician was extremely helpful. He cleaned up after himself, was professional, efficient on his time, and friendly. Everything was wonderful. I would definitely install Vivint security system again if we have to.

Vivint's service was good. Everyone came out and took care of everything. They've been professional and did everything they said. I've been fine ever since from the installation to the service and equipment. The only problem I have is I referred one of my friends to them. The guy came out late at night, never ended up finishing the installation and that was only a second alarm. He made a mess out of the wall and driven holes in there. My buddy said he tried calling three times for the manager and left a message, but they never got back to him and nothing was taken care of.

We have a glass breakage detector, a medical pendant, and a doorbell camera from Vivint. I feel safer and I am glad that we are with them. Their sales rep was knowledgeable and helpful. Their tech staff was also very good. I've called twice regarding the video camera and different things and they stayed with me until they fixed the problem. I'm very satisfied with Vivint.

The tech who was in my house was very knowledgeable and courteous.

I had thought about changing to ADT but after nearly going through with the change I stayed with Vivint. They're more advanced in home security! I've been a loyal customer since 2012. I would recommend their services!

Vivint's sales representative was professional, easy to reach, and explained the levels of service to me. Their installation team was good although we were having issues with the camera and the guy who installed it was supposed to come back, but he didn't. He told me to get in touch with him so I kept contacting him for a couple of weeks instead of contacting the company, and that gave us the delay.

We got Vivint's regular package with the thermometer, doorbell and indoor cameras, and the fire alarm. The sales rep who sold it to us went through everything and he was great. We spent two and a half hours asking him a bunch of questions and him showing us what the system entails. So far, talking to the sales rep was the best experience that we've had​. As for the installer, it took him some extra time to install the system because the wiring in our house was not correct, but he was very good and he cleaned up his mess.

Vivint is hands down the best alarm system we have ever had. If Me or my wife ever have questions they are always great to deal with and super helpful. We just upgraded our system and are so impressed with the installation and the service. Sam walked us through all the cool features and explained every aspect of the install and the equipment to us. Thanks Vivint.

Our family is very satisfied with Vivint as a whole. We love all the features that Vivint has to offer. Our service guy was very helpful and explained the whole process step by step. We also got a very good step by step set up before he left. Definitely recounting to family and friends.

We had our system upgraded by a door to door salesman last summer. Paid $100 for upgrade, no problem. Didn't think of it at the time, but an account manager called a couple days later saying that buddy was supposed to be doing new installs not upgrades. Seemed odd call, I was fine, but obviously it triggered something with head office. Discovered a couple weeks ago (9 months since upgrade) that since the upgrade I was being double billed on credit and checking account each month. Wasn't too upset, called to resolve it, billing office closed, they took all info and asked me to call back during office hours. Seemed a bit odd they didn't make an effort to call me, waited a week or so, sure that they would call but no.

Vivint is a very well customer-oriented company that's willing to go that extra mile to take care of you. We're really loving our Vivint system right now. A Vivint guy came knocking on our door one night and my wife talked to him. I thought she knew him but she thought I knew him, so we talked about it. Turns out nobody knew him but we went ahead and did it.

Love the services and pricing. Very professionally dressed employees and great Customer service. Systems are by far the best.

My installation was great. Outside of my garage door opener has to be installed at a later dates, my experience was top of the line.

With all the options for security I am very pleased with our decision. Install went in flawlessly and was free of charge. Our tech guy was very thorough and patient. I love that I can lock everything with my phone from ANYWHERE. Plus I feel better at night knowing I am safer. Thank you!

So far I really like it but haven't had much experience yet with doorbell camera. Also haven't had to have experience with calling for problems which is good.

In August 2015 a Representative of Vivint came to my home selling a "New" "Better" security system than my current ADT Security. At that time I was in the process of selling my home (Real estate sign in yard). The representative said Vivint was new to area and wanted to get into our area. I explained I was selling my home and did not want to be obligated for a lengthy contract. He at this time said we could cancel the service when we sold our home, that the wiring and equipment would still be in place for future homeowners.

I purchased a service package from Vivint that included the armed away and armed stay, sensors, camera on the front door (which was a plus), and the thing that’s put on the wall, used if somebody will shatter the window. So that was good. Then I’m able to do everything and see my home from my cellphone while I’m at work or away from home. I can see who's at my house. Their people were professional and courteous. It was an A-plus experience.

We're getting older and thought that we needed home security. We've been happy with the service from Vivint except the Space Monkey, which never worked for us. They tried to do something about it. They said they would send me something to send it in to be fixed but I never received any correspondence. But they had been nice to us especially the men that were sent here. When our video camera at the front door wasn’t working right, they came right out and took care of it. It has worked fine ever since.

The representative and the installer were very professional and polite.

Install technician explained the system in a simple manner that made it easy to follow. He was also nice and friendly during the install. I would recommend this service based on the technician experience and knowledge of the system and kindness.

Carlos ** came and did our installation today. He was fast, knowledgeable, and courteous. Would recommend his service to others.

I wanted to have a security system so I got a front door camera from Vivint. Their sales rep was friendly and knowledgeable, and the installers were clean and quick. I’m pretty happy with the service thus far. I like that our home is monitored. If something happens, Vivint will call. I’d recommend them to a friend.

Great customer service skills. Love Vivint. Me and my family can sleep better days and nights. Thanks to Tony and the Vivint family. Love you guys.

On time, courteous, clean work and overall very satisfied.

One of the Vivint sellers went to our house, and we decided to get the ring doorbell camera, the inside camera, the smoke detector and glass window break detector. When the techs came in, they explained what they're going to do and did the installation. They were very efficient. And when the alarm got triggered twice, Vivint responded immediately. We're really satisfied with the service.

We knew about Vivint when a neighbor had it installed. We got our security system from them as well and my wife wanted to have the video monitoring and sensors for doors being opened and closed. So far, I have a generally good experience with their service. Everything’s been fine and the system has done what I was told it was going to do. The sales rep was a pretty personable individual and the installation team did a good job. I didn’t really expect them to come that late at night, but they came and got the installation done.

I had a quick experience with Vivint because we were looking at the time when the door to door sales people came. They were professionals, did a good job, and explained everything in detail. I'm away from home quite a bit and I wanted my wife to have more security and I can control it from my phone too. One day I forgot to turn off the alarm and within about a minute and a half they had contacted me, which at least I understand now that it does work. Also, a neighbor across the road has the system and he likes it. I would like them to stop by if they're in the area and see what else they’ve got new that’s available.

I got the motion detectors, two doors with alarms on them, the camera on the doorbell, and the monitor. We were thinking about getting them and Vivint happened to be in the neighborhood. We are gone quite a bit and out of town, so we felt like we needed something. Most of their sales rep had been pleasant. The installers were great and nice, very helpful and efficient. The service so far is good. My husband is real bad in going out and setting the alarm off, and Vivint calls me. They’ve always been real nice about it. However, we had a problem with one in the garage that monitors the garage door and when I called, the gentleman told me we don’t have anything like that. It is hanging right there at home. He kept arguing with me and it was quite a nightmare. But other than that and being a little expensive than others, everything has been great with Vivint.

The Vivint sales rep was wonderful, articulate and had great personality. She was able to translate all the detailed information so that I understood exactly what I was going to get and the benefits of having the product. The installation team was very helpful in explaining where everything was and how it works. They were efficient and did their job well.

Satisfied either service and company.

I submitted a cancellation of service request on February 3 of 2016. Vivint sent me a confirmation email indicating my request was received and to give them 2-3 days to process my order and also that one of their team member will be contacting me soon. On February 5 the alarm was trigger and it went off. Vivint contacted me and I ask them to don't send the police. I also indicated Vivint's representative a request of service cancelation was already submitted on February 5 and I was put on hold while she was pulling out my account information. We got disconnected and Vivint sent anyway the police to my old address and never called me back again.

Worst experience with any company. I sold my house and tried to cancel the alarm and was told it was cancelled but they sent me to collection 3 separate times. Now they tell me there is nothing that can be done and they want me to pay 288 to resolve and then they will cancel me. I haven't had the house or alarm in a year and a half. Oh yea and there is no supervisor I can talk to.

My brother got a Vivint system on his new house that he had built and told me about them. I purchased from Vivint a couple of cameras, smoke detector, the doorbell cam, glass break and all the door sensors. I need these features for some extra security for the house and I like that it's easy and cheap. I'm very satisfied with their service so far. Their rep was super friendly and very informational and the installer was super nice. He did a lot of stuff and that was a quick in and out deal.

Johnathan was a nice and friendly guy who also cook us a wonderful meal. :)

Since initial installation in 2011 there have been nothing but problems with Vivint. Didn't receive camera because tech did not know how to install. Still have problems with door lock. Last time tech was supposed to come out didn't show. In past 6 months spoke with 2 managers, can't cancel services unless they receive letter or email. Have letter dated 2/24/16. Claim they didn't receive and will not cancel. They are holding people hostage. 5 years of lousy service and we still can't cancel. THIS IS CRIMINAL. WHO DO I CONTACT FOR SERVICES I NO LONGER WANT AND HAVE BEEN TRYING TO CANCEL FOR MONTHS? I need help. Never sign on with VIVINT. Please help me.

New outdoor camera - Our installers were very professional and showed us how everything works. We are very pleased!

We moved into a new home last week. I did my research for home alarm companies. Spoke to at least 8 of them including few local ones. All the companies offered the same monitoring with the almost the same price. Vivint is $60 a month with a doorbell and door lock. Jason was our rep and Justin was our tech. Both awesome people took their time to explain everything. The system is up and running, no issues so far. The only sucky part is they let you try the system out for only 3 days. With all the high-tech stuff they offer I doubt anyone returns their service. The point of getting home alarm is you must feel safe. With Vivint we feel secure and safe when we sleep. It's a great company. Do your research. Don't fall for those 19.99 deals. For that you must have a home line which is another $25 so pretty much adds up to the same thing. Good Luck.

In this day and age, it seems prudent to have a security system, so I purchased a Vivint package which includes a camera for inside and outside the house. I was very satisfied with their service and the installation team did a professional job. Their reps have been very polite when we have accidentally tripped the alarm, which we did more often than not the first month we had it because we kept forgetting and opening the door before the alarm had been turned off. And they call me right on our panel and they're very courteous. Vivint is topnotch, although their rates seemed to be on the high side.

We have the application of Vivint on our cell phone where we can arm and disarm and look at our security system. We also have the motion sensors and doorbell camera. I’ve been satisfied with the service. When we've had issues, the reps have been good in trying to get it fixed pretty quickly.

The best company in security. Today a installer named JR was the best, his knowledge, patience and professionalism was over my expectations. Thank you so much for your hard work JR!

I have waited a long time for this system and shouldn't have! It's more affordable than I thought and was easier than I could have imagined! The tech that came to my home...huge applause from me. He was kind, courteous, patient, and thoroughly explained everything. Getting set up was easy and I am STOKED to be a Vivint customer.

I'd been thinking I needed some sort of security system as I live in an older neighborhood with older residents. They're not getting any younger and as they get older they'll either die or move into nursing facilities which means their homes are going to be sold and I have no idea who's going to buy them and this would change the neighborhood. There was also a time when my oldest granddaughter was living with me and she had a boyfriend who became very very obsessed with her to the point that I had to call the police three times. So I thought having a security system made sense and I got Vivint.

My best friend thought that Vivint would be good for me since she put it in her home. Since I have people in and out my home, I thought the cameras would be beneficial, but it's not. The router keeps kicking offline every time there's a little bad weather, and I can't use it. I'm never home and so it's hard to get somebody to check it out. So I feel like I'm paying $85 for nothing. It's been like that for a couple of months. Vivint sent me a second set of cameras and they keep telling me that every time it kicked offline, it's doing something to the cameras which I don't understand. I travel a lot with my job so I haven't even installed the new cameras yet. The inside cameras still won't work because they need to be changed out again.

We love our new system and was very satisfied with the installation and our installer.

I have two cameras and one at the front door, which were quickly installed. I have the ability to check who the visitors were from my phone at work. Vivint's service isn't very good after they sold the program. I called them because all the time there is a battery out somewhere. But I guess it's because they used our same system and that's been a pain. Somebody came out and said that they don't have any service people and that they can direct me on how to do it myself. I said okay so we worked through it that way. We’re still using the system but if I had to do all over again, I wouldn’t do it.

Vivint is an awesome company and so far, we've been happy with them. Our service package includes the doorbell camera and we had all our windows, doors and glass shatterproof, because we wanted security especially now that my wife and I are getting ready to retire. It is very nice to be able to close and lock the door just by pushing a button, and arming the system through a phone. The sales reps were really professional and the installation team was spot on. One of the installers told us to give him a call should there be any issues. We gave him a call but he’s no longer with you guys, so we had to get a hold of the others who took care of everything.

Motion and sensor problems for over a year.

We talked about having an alarm system for quite a while for the safety and security of our home. A Vivint salesman came in the neighborhood, and we purchased the service which includes a front door camera, five door contacts, a garage door opener, motion detector, glass break, and a wall panel. The sales rep was very professional and arranged the installation the next day. Installation was done professionally and in a very timely manner.

Knowing that Vivint was available, I bought a service package with thermostats for remote functioning and a doorbell camera. However, the doorbell for the video takes a little bit to load first. But other than that, I’m pretty satisfied. The sales representative was easy to contact and explained everything to me. The installation team were pretty friendly, knowledgeable, cleaned up after themselves and went through on how it would work everything for me. They came out and got it installed without any inconvenience nor issues. I got what I expected and I recommend them to anyone else.

The installation was not a problem at all, took about 3 hours to do. The installer explained everything to me and made sure I knew how to use all the devices, and wasn't happy until I knew what I was doing. The alarm is amazing. I love it.

It's been frustrating and the Vivint system doesn't work half the time. When I disarm the garage door and open it, it says I have three doors open and I know I only have two. Then the garage door also opens and disarms by itself. We can arm it. We drove off somewhere and my wife put the phone in the glovebox. When we came back, she turned the phone on and was going to disarm the house and it’s already disarmed. It happens quite a bit and we didn’t know how long it’s been disarmed. I told Vivint that this has been when we first got it and the guy said that he didn't see it disarmed. He didn't believe what I was telling him but he was nice about it.

It's our first experience with you guys but we think is cool system because we see the experience about your technical group.

The installation technician was outstanding! He managed to troubleshoot some pretty tricky obstacles in our home to ensure all accessible windows and doors were secure. His knowledge was quite impressive and he was extremely affable. The other thing which really impressed me was the service I received from their customer service line. They were top notch! I would highly recommend this company!

The service professional was very knowledgeable and courteous throughout the process. The tutorials he gave us with the use of the system afterwards was thorough and outstanding.

I am very satisfied with the service. I have the doorbell camera, glass break protector, and all those sensors. I thought having these features is convenient because when I'm not home, I can see my dogs to make sure they're are okay and that the feeding lady comes to my door. It's also a good price because ADT was super expensive.

The security system panel quit working... Vivint was supposed to come out to fix it with a scheduled time set by Vivint. Took the day off from work... NO SHOW!!!

I bought a doorbell with a camera from Vivint. However, I should have kept my ADT because Vivint is more expensive and I should’ve read the contract a little better because I’m stuck with them for five years. I should also have had my husband sign it because he was over 70 and I could have gotten out of it but I’m okay with it. I just got to call them for them to come and adjust my doorbell. People can hear it outside when they ring it but I can’t hear it inside. Nonetheless, I'll recommend them.

Terrible online info. Could not find my current model, software version of panel and cameras. Why not? Could not get information on upgrade, i.e., resolution, coverage area, and could not compare... what I have to what I might want. Why can auto and IT industries provide comparison specs but Vivint cannot offer a simple fix? Most frustrating part of dealing with Vivint. Reps are outstanding but lack of information for due diligence is absent. Shame. Needs to be fixed. Second point. Just upgraded panel and cameras from Classic to Sky. Wasn't aware I had to get new app for my iPhone, iPad, & computer. Then lost connectivity to new cameras. Setup was not seamless and I am still trying to figure out how I can use cameras to monitor my 95 yr Mother. Poor, poor!!! Please fix!

My Vivint package included a doorbell camera, camera outside and a smoke alarm. Tyson, the sales rep we dealt with, was very nice and professional. Their installation team knew how to communicate with me as far as where to place the items, so I was very pleased with the way they performed too. Also, Tyson called back to update and make sure everything was still going good, so It was very nice working with him. I am extremely satisfied.

The guys were great. Very professional and cleaned up after themselves. They made me more confident with my decision in choosing Vivint.

We got the thermostat, doorbell cameras, and glass break from Vivint. Everything was nice with the sales rep. The installation people were nice, too, but were very late, and they didn't install everything correctly. We had to call out some air conditioning people to fix our thermostat, but Vivint reimbursed that. Apart from that, my experience with Vivint has been good, so far.

I placed my information on the website to request a quote. Was contacted by phone that day and while safely driving with hands free device, set up service and installation for four days later. So easy. My installer Reyes was on time, curious, and professional. Very conscious of my home and treated everything with respect and caution. So respectful. The equipment and its function work as well as proclaimed on the website. We are very satisfied. Thank you.

We have three little kids at home. It would be nice to have a security system so we purchased from Vivint. Our package includes the alarm system, space monkey, a doorbell camera and then devices for the windows and glass break detector in the basement. Their sales rep was very personable. I didn't realize when we're signing up that they were going to install it on that day. As soon as he left, three people came and worked until 11:30 P.M. I finally had to tell them to come back the following day because we got kids and we got to get them in bed and we also got work the next day. Overall, I'm very happy.

Did not like to them. Come out twice for the one install. The first tech, while professional and great, did not come with all of the components I discussed with the telephone rep. The second tech, equally good, came with all the necessary parts BUT not anything extra. I wanted an additional external wifi added but he did not have any components on the truck. STOCK THE DAMNED TECHS TO HELP INCREASE SALES!!!

I got an offer from Vivint to try their new system, and since we were just about to move into our new home, it worked out well. We have the camera at the main entrance, the keyless entries to the garage and the main doors, motion detectors, and we use the mobile app. We've had a couple of instances where they had to come out and upgrade a couple of things. When we had an issue with the garage door not locking on the panel or on the remote, they came in and installed a boost, so that the signal could reach down. We have a large home and that has secured that issue. And with any questions we ever had, the walkthrough has been fine.

We wanted security because we were only two women in the house. We have Vivint's Space Monkey, cameras, door and window alarms, and break-the-glass alarm. I’m not happy now because I’ve moved and I can’t get them here until the 12th of this month. I’ve been without it since January. Vivint's team were very apologetic, though, and they fixed the problems. Also, I got false alarms when the person who was living with us went through the panel trying to change things, but we got them straightened out. I was at work when my alarm went off and the police got there before I did.

The service package I purchased from Vivint has multiple features, door, window and glass break alarms, and cameras. Their staff is very easy-going and so far, I'm very satisfied with their service. I'd recommend them to anyone.

The technicians are very knowledgeable and very patient in teaching and guiding customers on how to use the system.

I wanted to feel more secure and so I used Vivint. The sales representative was professional and I got a service package with indoor and outdoor cameras, the panel and three doors. It was good when the installation team put it in. They're honest and I have a hundred percent satisfaction with their services so far.

We have the service package from Vivint that has a front door camera and has all the doors and windows attached with an alarm. The sales rep we dealt with was very friendly and confident. The installation team, on the other hand, was in the our house late at night because they didn't start until somewhat late, but they were right on and did a good job. Overall, it's very easy, and we're happy with the system and the installation.

I have enjoyed my system feeling safer when alone at night and when the volume failed to work Vivint was rapid in sending out a repair call. The service person was prompt, professional and pleasant. Turned out he did not live very far from me. This could have been why he was so prompt. I was pleased with the service and I love the app that is on my phone. I have recommended this to several neighbors around me. Thank you Vivint.

I'm not too happy with Vivint's service because it's not worth the money we're getting charged. Our package included a camera for the doorbell and then we paid extra to get a camera in the backyard. Our old company offered their system for $30 a month after already signing with Vivint at $76 a month for 5 years, which I regret. The doorbell camera does not work like it's supposed to. When somebody rings the doorbell, it won't show up on the monitor. The monitor says the system is offline. The lady that offered us Vivint told us that we would be able to talk to the person when they rang the doorbell through our monitor but the Vivint people I spoke with on the phone said it only works with my phone.

We were with ADT when we had done some remodeling at our house. When we added a room, I was going to have ADT come out and add other things to the house and update where we have taken off the door alarm systems. They were going to cost too much money for this, and I was really upset because we had our system turned off for about nine months at that time, and we were paying them every month. Everything was taking so long, then I told them we needed to have that done. We were going to need an extra door alarm because things had changed, and we did not have anything that was as up-to-date as with Vivint. I was planning on just canceling and not having any security service, but then Vivint happened to come to the house that day. When they did, we changed to Vivint, and we got their doorbell camera.

This company sends salesperson out and shows you all the cool stuff they offer and how their technology works. Be careful cause their presentation is not what you will get. Tech support stinks, cameras won't work all the time, and much more.

For our family's safety, we decided to get Vivint and chose a package that included a high water alarm, one remote camera, and a doorbell camera. Their service has been pretty good so far, although I cannot log on to my mobile app. But I'm happy with their service and the fast installation.

I have been a customer of Vivint for over 5 years and their customer service has always been lacking. I made a move from GA to FL and the plan was to rent until my family found a place to live, to buy a house. Our account was going to be put on hold until we found a home to reconnect service. The account was put on hold and then I received a call from a collection agency saying that I owe $275.00 from Vivint.

My wife and I have been victimized by a slick sales pitch from a home security company (Vivint, Inc). Several weeks ago we were contacted by a person who came to our door and said they were 'interested in our house'. At the time I was busy attending to my wife who was very ill and I told the person he would have to come back later. We first assumed he was a realtor but when he returned he said he would like to give us a home security system absolutely free. All we had to do was to allow them to put their company signage in our front yard. We are both in our late 70's and would never allow an unknown person into our home. My wife was very ill with cancer at the time and we somehow let our guard down. The salesman was extremely glib and slick with his presentation and before we fully understood what was happening his installation crew was all over the house installing the system.

The technician was exceptional. He was very professional, introduced himself and showed his ID badge during the introduction. The upgrade to the control panel was quickly and professionally performed. Additionally, the call center called to verify that the panel had been disabled within 30 seconds to a minute of the technician disabling the panel for the upgrade. I would recommend Vivint to anyone interested in a monitored system. The system, which I just renewed the contract reduced my homeowners insurance by $150. Be sure to request a copy of the certificate from Vivint since our agent needed that, which I was not aware of.

I feel safer with Vivint. I have the doorbell where you can see the person at the front door and a camera in the backyard. I chose that as I could be alerted if the doorbell rang and see who is at my front door if I'm out of town. The reps were all wonderful. Anything I've had to call about, they've been super. I'm so old school and a little older so it's a little bit hard for me to learn all these things but they were so patient and kind with me.

The technician was very courteous and professional. He checked to see if there was a second work order directing a new panel be installed since mine is apparently an older model. There was no panel directed even though I was promised one. My system was offline for four full days. I thought the panel was partial compensation other than the $6 credit for the outage. The service from Vivint has always been top-notch, but this experience has dampened my enthusiasm for promises received from Vivint and its services.

My experience with Vivint was the worst there was. Last year in June, their sales rep, Blake, came in initially inquiring about our solar in which we said we're doing great, then he asked us if we have a security system. I said "Yes, we have Royal Security." He then informed us that they have what is known as buyout where they buyout accounts from other companies so that they can have us as their client. We told him we still have four years left on our service with Royal Security but he said it's not a problem. He talked us into getting the security system by adding extra features for only $20 a month which we thought was wonderful. We have an iPad to where we can see whoever is at the front door because it was a camera. We just need to send him our final bill from our other security provider and he'll submit it. So we said okay.

Everything is good with Vivint. I haven't had any issues and if I had problems with my monitoring system, they'd fix it.

I have the doorbell camera and the garage opener from Vivint. Their installers have always been super nice and easy to deal with. I didn't feel uncomfortable with them in my home. There's been a few times I interacted with their reps too, mainly technical. I've dealt with the ITs 'cause I had a couple of issues with my monitor freezing. They fixed the issue and they worked with me. They're also pretty easy to work with. I'm satisfied. I love the features of Vivint. It's very easy, convenient and I feel safer. I think the four-year term is a really long time, though.

Larry did a great job.

Vivint came around our house offering free equipment for people who signed up for service whose homes previously had alarm systems. This was being sold as an upgrade to old equipment our house already had installed. We had purchased the home about a year before & previous owners had an alarm. There was an increase in robberies close to our neighborhood. During this time we were feeling vulnerable. I figured if it didn't work out for us after a few months, we would be able to cancel service. Maybe pay a slight fee for early cancellation. I mentioned this while talking with the representative and he said 'yeah of course'. The time the guy came to our house was at dinner. Dinner was actually on the table and we have two little kids and I was 7 months pregnant. We really just wanted them to go away however due to our friends house getting robbed we were interested in trying an alarm system out.

Vivint is necessary but sometimes frustrating because of the amount of time. When I take off work, I’m here all day and nobody calls me but an hour before they cancel. They should work consistently. My husband was deployed and my kids are getting a lot older so I thought it was a good idea where they can come home now alone and I’m able to see who goes to the house and make sure they lock the door. I can set the alarm if I’m out and about. Lately, it’s been fine.

It was kind of frustrating that the tech did not have the tools necessary to install the automated door lock due with the deadbolt hole being too small. I feel he should come prepared to do what is needed to install equipment.

I like the equipment of Vivint and the service guys seemed to know what they’re talking about. Although the installer didn't discuss with me the fact that my wireless adaptor wasn't strong enough and I didn't have good signal causing my doorbell not to work. Another drawback it takes a while to get somebody from Vivint to come if there's a problem. The first time my system didn't work I was without a system for two weeks. And this time it took a while - three to four months. Also, when I had Vivint before, I may have even paid a little less and it seems I had more features - a camera and the thing that goes in my thermostat where I can control from my phone, while this time I only got the doorbell. So I need to call Vivint and see if I'm missing out on something.

Yesterday, Zack ** installed our Vivint system. We had Vivint at our previous address as well. Zack was prompt, thorough and kind. He was very professional and efficient with the work he did. He knew that we were a little leery about arming the system and he took the time to explain the procedures in a simplified manner. I would highly recommend Vivint and Zack to friends and relatives. Zack should get a bonus!

I wanted a garage door opener and since it's two for one I got the camera, too. Every time we accidentally set it off they call quickly and we've had zero issues with them so far. Chad the sales rep is a really cool kid and a really nice guy. He's pretty funny too. He knew we would come to a deal and their installation team showed up even though we hadn't had one. He had his guy sitting up front of my neighborhood, waiting for a phone call. They showed up and we had an agreement. I'm really very pleased with Vivint. I only pay a little more for it but I don't mind. We've recommended it to a lot of people. We're not disappointed one bit.

I was interested with the doorbell camera and the rep from Vivint explained it to us. I needed the alarm for the house and never heard of a doorbell camera before so that's what we want to try. The sales rep is 100% excellent as well as the installation team. I'm very satisfied. Very trustworthy service.

Juan ** is a dedicated, loyal, and knowledgeable. He provided the best customer service that I have ever received from a technician. If I were able to hire him, I would. He is the only technician that I want to ever come back for a trouble call. Thank you for your time.

My security system gives me the secured feeling that I'm safe and the Vivint team is accessible to me 24 hr.

Installed a wireless smoke detector into our alarm system. Mr. ** was professional and prompt in his service delivery to our home. He successful completed the task which could have become a major problem. We asked Mr. ** about cameras. He explained. During the near future we will select him to install the camera(s) at our home.

I bought the doorbell camera and security camera outside from Vivint. The sales rep and the installation guys were very friendly and courteous. They have provided very good service so far.

Our experience with Vivint has been positive all around. We have their digital panel in the house, a doorbell camera, and some door sensors. The sales reps were nice and knowledgeable and the two installers who came out to our home explained and taught us everything, and were very helpful. However, we had one little problem recently that still needs to be fixed. There were some communication issues because we had a baby monitor set up in the house that was crossing up the system. Their technicians came out and replaced our panel, and then they fixed some other minor stuff. But the brand new unit is still flashing a low battery sign. So we called them back and we're supposed to have another technician out. But other than that, they've been responsive and our alarm system works well.

We've got the cameras, doorbell camera, glass shatter, and thermostat from Vivint. We live out in the country, so it's an added protection. We had really good service from the sales rep and the installation team was speedy. Everything seems to go well so far.

The representative came to our house uninvited. He cold called and my husband let him in the house without knowing him or anything about the company. The equipment was installed incorrectly and did not work. Since that time we have had numerous problems and service interruptions and cannot access our security system when we are out of town.

We have issues with gangs, drugs, and mischievous kids in our neighborhood so I thought we need something where I can answer my door and see what's going on around my property. Vivint fit exactly what we had been looking for. Their sales rep was super nice. He didn't know all the answers to all the questions that we were asking but he got immediately on the phone, called the supervisor, says "Okay, they're asking about this" or asking about that and we got the answers. He took the time to make sure that we understood everything about what we were getting, how it worked. Probably the first time I've had a sales guy come to my door and actually gave two cents of what he was doing because nine times out of ten you get them, they just want to sell and get out the door.

I have Vivint's doorbell camera, glass break, and smoke detector. The guy who installed the system was great but the salesman was pushy. And I was so disappointed about Vivint taking the money out of my checking account when I specifically told the sales rep that I absolutely did not want them to do that. I told him that I’d be happy to pay online, but they took the money out of my checking account anyway. Also, I’m not very happy because I had the system for less than a year and they charged me for someone to come out and change the battery. And it took a couple of weeks before somebody could even get here.

Very happy with the experience altogether. Thank you for everything.

We love the Vivint system! We're new to the area and their sales rep came to our door. He's a really nice guy and has been to the house three times. The system was installed the very same day that we bought it. The installer was nice and explained everything that he was doing. We have the doorbell and camera. Wherever am I, I know who's at my house when somebody comes to the door.

So far I am very pleased with your system and it is very simple to operate!

The sales guy was awesome and very knowledgeable of what he was talking about. I previously had ADT and he showed me the different things that Vivint offered that ADT didn't. What I liked most was the video camera and the doorbell feature. He convinced me that Vivint was the way to go and I'm not sorry for choosing Vivint.

Your customer service reps are terrible. They tell you one thing and it is not carried through. I have had 3 appointments and 2 were not scheduled properly. The other, no one bothered to show. I was not informed that the appointment was cancelled.

The new system is so easy to use and even my 16 year old daughter was able to use it right away.

Vivint's installation team was great. It took them a little longer than they thought it's going to take so they didn't leave my house until 11:30pm, but everything was done on the same night. I was impressed with the salesman's presence and the tech guy was really nice. When we ran into a couple of hiccups, he told me he'd come back the next day. But I told him to just try to get it done now. So the decision was mine, not his, but he did a great job. I like the alarm systems but calling them back when there are issues, that is the problem. My thermostat quit working because I have some bad wiring, which wasn't their fault. I'm paying for a thermostat I'm not even using so somebody's supposed to call me back and maybe adjust or get me a camera but nobody ever called me back.

Our guy came out.. explained everything to my wife and I. She knew nothing about the whole system. He ran into a few snags.. but got through everything and left us completely satisfied.

Vivint's service is excellent. Their sales representative and installation team are very good. It's been going well and I'm very satisfied.

The men were very cooperative and courteous. No Matter what I asked they had a ready and quick answer for me. They left my house taking with them all the wrappers etc. Everything now works as it should. Thank you very kindly for all you've done.

Albert is the only professional technician at Vivint I will ever allow to work on my system. He is the only field professional that knows his job and has genuine pride in his work. He's one in a million!

When I got the system installed yesterday, the only question I had was "why didn't I get this sooner?" Being able to monitor and lock and unlock my door from my cell phone is amazing.

I absolutely love the Vivint system. It's easy to use and I love I can control it from my phone. I don't have to worry about if I forgot to lock the door or arm the system. I'll definitely recommend this to everyone I know. And tell them to ask for Ty.

Vivint's service has been really good. I had ADT before and in comparison, if there's a situation, Vivint is on it immediately. I have motion detector, carbon monoxide, fire and glass breakage as security features, and along with these are two cameras. I have had a rep come by and check the quality of installation and when I had a situation where the power went out, Vivint's rep walked me through with the screen on my keypad, on how to reset it so I can get out of the house.

The sales representative from Vivint came over and we discussed the system and what we needed. But, the guy that came and did our thermostat set it to the wrong setting. So instead of using the heat pump on the air conditioner, the emergency electric coils were used which was costing us a load of money. We didn't realize that until it had started getting cold. However, that would not stop me recommending Vivint to people because the alarm, the app and the watch is good. The panel is okay and the doorbell works. So overall, I'm happy with Vivint.

We're very satisfied and happy with our home security with Vivint and we hope to continue to have good support. They also did a really good job explaining our options as they looked at our house and then the things that they suggested were also easy for us to understand. We also got everything we wanted to have and pretty quickly, too. It wasn’t a long drawn out process and it all came together.

We had moved into a new home that previously had ADT in it. I called ADT to try to get them tell me how to arm and disarm it without the monthly monitoring service, and they straight up lied to me and they wouldn't let me do it. Then, I was walking over to talk to my neighbor and she was a current Vivint client. One of their reps was over there talking to my neighbor, and I mentioned that I was looking to get a new alarm system. So, I went with them. All their sales representatives have been very pleasant to deal with and as helpful as they could be. The installation team was also very quick and efficient. One of the things that I didn't like about it was that my back door sensor has not been working for some time now. I've called and the lady I talked to was pleasant and polite. The follow through was an issue but every time I call, they do have very good customer service.

This Vivint service has given me peace of mind and security. Called for service. Tech came on time, immediately found problem plus two issues I had not yet reported. Instead of saying "thats not on my order". He fixed that too. Went above and beyond.

I did some homework before choosing Vivint and most reviews had them in the top 5. The drawbacks they "said" were that Vivint was too expensive and their customer service wasn't that great. That is definitely NOT the Vivint I experienced. The field rep was professional and installed everything perfectly. The technology exceeded my expectations and I can manage everything on my phone. The price was very comparable to ADT and others too. I know friends that use some of Vivint's competitors and they pay almost the same monthly price as I do, plus they had to pay hundreds of dollars for installation and they don't even have automation devices. I can assure you Vivint should be rated number 1 in my books.

I chose Vivint over another provider because Vivint seemed to keep over the technology better at that time and price was pretty reasonable. Also, I could adjust my thermostat with the mobile app and that was very important to me. Moreover, the sales representative, installer, and customer service were excellent. I've never had an issue with anything that's never been resolved immediately. I'm very satisfied.

I knew about Vivint because my sister has it. The guy who came out to set-up the system was really nice and helpful. He showed us how to use all the equipment and make sure we were comfortable with it. We had a false alarm not too long ago and they've all been good interactions. I really feel safe now that I have them.

My nephew was friends with somebody that worked for Vivint who installed the system in his house. I liked it so I got it too. I have three cameras on the inside of the house. I also have one motion detector, one fire detector, the fire alarm and then I have some of the windows and doors. I just have 2 things I didn't like. I asked for one camera in the front and one in the back of the house. They want $2000 for each plus $2000 to install it. I can go to a place and get cameras for the front and the back but I'd rather have it together with my Vivint alarm but Vivint is not giving me a chance to do that because of the cost. I'm already paying $69 a month. That's a lot because I was only paying $35 when I had Protection 1. I already called Vivint a couple of times and there's nothing they can do for me. I know at the time of the installation if I wanted the outside camera, it would have probably been a lot cheaper but I couldn't afford it at that time.

Our door camera has had issues from day one. After I think 5 service calls Jason fixed the problem by just giving us a camera by the door and not in my door! Jason is brilliant!

I have the doorbell camera and garage door opener from Vivint and I like their system. Everything was good with the installation team, too. Interactions with the people that I was dealt with in person at home were fine but interactions with the actual company suck. Their customer service was hard to deal with. They got the billing wrong and took me six months to finally get them to bill me the right price.