Vivint Reviews

I had someone come to my house in I believe 2021 to sell me a Vivint security system. I was excited because I had ADT when we first moved in and their cameras were horrible, then we switched to NorthStar and their system turned bad as well. Vivint had excellent reviews and better cameras. The first 6 months to a year were great. However after that year our doorbell camera would freeze, playback was spotty, sometimes I couldn't access the cameras from the app. Eventually after calling them the app started working again. Then in 2023 I got a call to upgrade our system with new spotlights which I was excited about because our spotlights on the house just didn't work. I asked for a demonstration and they told me that's usually what they did before scheduling an install and if I chose to get one it would be a couple hundred dollars, but only bring my bill up about $5 more a month. Sounded good to me. I was wrong.

The service technician mentioned “adjusting” my lock on my door so it worked better. Since installation it’s been nothing but problems. It’s been three months of constant issues. The lock will stay unlocked or refuse to lock. The app will say it’s unlocked when it’s locked. The batteries drain without fail every two weeks. You never know when it’s going to happen so your options are leave your home unlocked or risk coming home being unable to get back in. The amount of money I’ve had to pay locksmiths at this point is ridiculous. And you have to argue with them to send a technician that btw they will charge you for.

Both the sales person and the technician were helpful, friendly, knowledgeable and informative. They answered all my questions. I was able to use the system when the technician was here. It seems easy to use. I feel confident about using the features I have.

Very friendly. Excited for the new service. Overall a pleasant experience from the salesperson to the installation. The price is reasonable and the keyless entry was very much needed in our household.

I was skeptical when the sales person first came to my house. He described each tool and the unique functions they each had. He helped develop a plan with me ensuring my needs were fully met. The 3rd part was the cost for everything. I was thinking I would let the sales person complete. But, when I found out what my package would cost I just wanted to say yes. I am happy to say there was no upselling so I got what I was expecting and that was it. The installation was awesome. My installer took the time to talk to me and explained how to use my phone and panel. By the time my installer was done I had a greatly improved security system that brings me so much peace of mind. Thank you everyone from Vivint!! I could not ask for more.

Pablo was amazing. He gave us all the information we needed, offered us great upgrades at a reasonable price.. explained the service and made sure we were set up before he left. We will definitely recommend Pablo and VIVINT services!

Vivint in my mind is the best out there for the money. The service is great, monthly fee is low and the product is bar none. If you want good protection at a inexpensive price go with this company. Once the equipment is paid for, your bill drops even lower.

Peter was the best salesperson and I have referred him to several people in just 24 hours. Marcel (I apologize if I misspelled his name) was amazing! He was the best technician. Very knowledgeable, patient, professional and most of all kind. He was the prime example of customer service!

The process started with Mario knocking on our door and made everything easy to understand and sign up for. The technician was great and came out to install everything in the next 2 hours or so. Great experience so far.

The guys did a great job explaining the system and the features. Installation was great as well. I'd highly recommend using this service, we already had a notification of someone at our door and it was comforting to know who it was.

Our experience from introduction to installation was informational, insightful, truthful, personable, thorough, and professional. As professionals, everyone involved did their job, with no excuses for anything less than what they were expected to do.

I highly recommend Vivint security systems. Jason was great on answering all the questions we had and walking us through everything. The image quality is exceptional. Plus the app is super easy to navigate!

Initially I was pleased with my Vivint service and products. I was so pleased I referred 4 other friends and they also purchased cameras. Today, 6/27/25 I called to report that my doorbell camera wasn't working. I spoke with John. He asked me to perform a battery of test, that I had previously tried from the trouble-shooting panel, i.e. reboot router, disconnect box from wall, locate breaker box etc. I had contacted Vivint customer care earlier regarding a sensor issue and was told that I did not have the plan where a technician would come out. I immediately purchased that plan. Today I had the same problem and was placed on hold for over 20 minutes before a technician could be scheduled. Needless to say it was not a good experience and would I refer anyone else? Probably not!

It was an awesome experience. Thank you so much. I have been very pleased with the service that I got from Vivint. I look forward to the service in the future. The customer service was great and I believe it’s unequal.

All around great service. Very quick and efficient. My maintenance guy knew his work. He answered all my questions I had. He also ensured me on the knowledge I needed for the system I received. Good. Well done.

Love this alarm system. Very knowledgeable Mr gene, and explained all equipment in detail. The installer was amazing, Marcia’s and took his time to explain how he was setting the spot lights and did an outstanding job. Thanks!!!

They were very knowledgeable in their jobs. Polite and courteous. Looking forward to using it. There have been quite a few car ins near us and am excited to see it anyone were to attempt to do anything and see it in action

Reps were very professional and helpful. Answered all of my questions and provided great customer service. Very friendly and not intimidating at all. Great people overall. Loved my experience with each one of them, the salesman and the installation technician.

Excellent service as always and the equipment is amazing! Much faster and the camera is very clear! If you have multiple properties, the Vivint app easily allows you to switch to different properties! Thank you!

The Salesperson, Kevin N. And Marcil M. the technician are an amazing team. Careful, knowledgeable of the product and communicated until I was comfortable with my understanding. Thanks gentlemen. Stay committed to your work skills. Always Very professional.

Had a great experience with Alex, he was professional and explained everything thoroughly. I was recommended by two coworkers who have worked with Vivint for many years. Since the day I reached out to get information I felt heard, got discounts and they understood exactly what I was looking for. Customer service has been superb so far. We are happy and feel we made the right decision to work with Vivint. We really like all the features and products we purchased from Vivint. Thank you!

AWESOME!!!! Joshua explained everything with clarity. He was very professional. Same with my installer Brad. They were both clear and precise. The system is just what I was thinking of getting when he showed up.

My experience was amazing. My install was so professional, I was given options, we discussed safety and the best locations for equipment. I even upgraded to additional equipment which makes me feel ever more safe. Caleb was great! I look forward to my (business) install next week.

Besides the product being amazing the service was excellent and they were extremely nice and answered all my questions. Love the camera details and clear view. I love the camera view on the panel so we see who is at the door before opening it.

I moved to a new home and wanted to expand my security system with another company but they didn't have what I was looking for. I came across Vivint in my Web search and decided to give them a call. From the initial conversation with the sales rep to installation, they were great. I told the sales rep what I was looking for and they were very helpful. They didn't try to upsell me into some monster package I didn't need. He put together a package based on my wants and explained everything in detail. My install was scheduled for 2 weeks later. The sales rep remained in contact that entire time through text to answer questions.

Great experience, very professional technician. He was thorough and answered all question. Will recommend our family and friends. The guy showed up on time and took around 30-40 minutes to complete the process.

I just want to say THANK YOU for such great customer service and a fantastic comprehensive product! My service technician, Corey, was excellent, professional, and extremely thorough! I give him 5 stars! He is a great representative for your company. Thanks again!!!!

The Vivint technician, Daniel, was very knowledgeable and professional. He took the time to explain all the alarm system features to me. And the doorbell camera has a very wide view and a very clear image. You can zoom in and out. I highly recommend this company.

I have been a Vivint customer since 2011. The company has changed since then with new technology. With that said, it’s like cell phones with constant newer models. Well, I don’t have the funds to keep updating my security system. Their equipment is so cheaply built and so expensive. I tried to cancel service today. My agent was haggling with me about different promotions he could give me. Why???? Didn’t the company notice my longevity and loyalty and offer me something sooner and not when I want to cancel. I pay $53 a month for home monitoring and carbon monoxide detector. This is insane!!

I am very pleased with the company so far, excellent customer service, very professional and helpful. The person was very knowledgeable and transparent, ensuring that I understood the process. I would recommend.

The technician came out as soon as we were done talking to the sales rep. He was efficient and very careful. They helped us map out where to put the cameras and everything. This was overall a really great experience.

I enjoyed the Vivint installation process. Our tech Xavier was very knowledgeable, efficient, polite, and professional! He explained everything and gave us A1 customer service. I would recommend Vivint to anyone if it means they would experience the same type of pleasant experience with a knowledgeable tech as Xavier.

Very kind and helpful explaining everything. I would recommend her to friends and family. I feel confident to use everything properly as well. I give her a 10/10 with everything and hope this will help her.

Great experience! Fast service! Hayden was great! Very friendly and easy to work with! Couldn’t pass up the opportunity for the services offered with the great pricing! He was very personable and funny! I had Vivint in the past and was always happy with the service, only left before due to bundled services with another provider. The services for the price I am now receiving through Vivint is unmatched! I was even able to get the installation done same day!

Asked ChatGPT, which is the best home security system in 2024. Vivint showed up at the top. I had very little knowledge before. So I just called Vivint. The representative asked me for some basic information of my new home and made an appointment right away according to my schedule. On the day of installation, the technician Gabriel did excellent job. He is very polite and proper on everything. He made some changes according to my request. He made the walk-through session super easy. I would definitely recommend Vivint and Gabrielle to who are thinking of improve their home security system.

Very professional company. A job well done. The technician was very nice, kind went out of his way to make sure system was hooked up correctly. To hook up didn't take long at all. I'm very grateful for this company and the technician was awesome.

The salesman, Ray ** was very friendly and explained everything. After I signed up, 15 minutes later, a tech installer was at my door to install it. Corbin showed me step by step how to operate it. I feel very safe now!!!

Customer service rep said, “I’ll call you to help set up the system at 4:30.” I got a text at 4:45. They then proceeded to text me back and forth. And took a while to respond between each text. The whole interaction could have been 5-10 minutes max if he had just called in the first place. Glad that process is over, the system itself is good though.

I am a brand new customer for Vivint and thus far everyone has been helpful, professional, and interested in my needs. From my first call to our wonderful installer, no one made us feel rushed. They spent time listening, and our installer was skilled and had expertise. He spent time giving us a tutorial on the system, and demonstrated patience and kindness. I love that our installer has longevity with the company. It has been a very good experience to date.

Excellent service and product. It’s the only home system with all-in-one cameras, window and door monitors, smart locks, and thermostat. It’s nice to just have one app for everything. Thank you again, Ken for the amazing install.

Dustin was absolutely the man. He was professional, kind, and most importantly flexible. We kept changing and adding to the order and he just kept installing one thing after another. He was great to talk with and did an amazing job.

It was a great experience. It doesn't take long to see if you're qualified and the set up went smoothly. The overall price that I'm paying a month is not bad for how many cameras I got. Everyone that came to do their job did great.

Clarence was very professional and offered products and services that were specific to my needs. He did an OUTSTANDING job and I would recommend Vivint for all of your security needs. Very professional and knowledgeable. He explained EVERYTHING and I am so happy to have chosen Vivint.

Our technician Ariel was friendly, professional, prompt and super knowledgeable! He walked us through the entire process, making sure everything we selected was proper for our needs. He made sure we understood all cameras, how they worked, and explained the panel we purchased as well before leaving. He ensured we didn’t have any system issues and even was helpful in making sure we had extra protection indoors, which I hadn’t thought of prior. To say I am very satisfied is an understatement.

Tech Ron was really professional and polite. He did a clean job during the install and was able to get the job done early in the morning which was convenient for us. Will be recommending family and friends.

Buyer beware! Too much to list in one thread. Essentially they sold me a non working service and refused to let me out of the contract without paying over 10k in equipment and monitoring service that did not exist for over two years. Then threatened to send me to collections if I did not pay for the service I did not have for two years and all equipment that I tried to return shortly after their installers destroyed my house. Not once but three separate times they destroyed my house and refused to fix. Stay away from this company! They also have lost several lawsuits for stealing your personal info and selling it to other parties along with other lawsuits that are currently going on! This company is pure and simple a scam! Oh, also, When I removed there system I didn't get one phone call to say my house was being broken into or the system was being tampered with! Go to Bettershake.com to look up lawsuits.

We are Vivint customers since 2022, and now completed a new installation in our new unit. The install was easy and quick. Our technician was friendly, knowledgeable and quick with his install. I feel safer in my home knowing that I can control everything from my phone.

The whole experience from start to finish, was a pleasant one and the sales rep was very knowledgeable and answered all our questions. He worked with us and within our budget. I especially like the new setup compared to our last security service.

The sales Rep Dylan was good with us, the installer Michael did a great and thorough job, everything is working as intended. The alarm panel is easy to use including the app on my iPhone. Love the automation which makes it a great resource.

Our representative Anthony and the two installation technicians were very professional and respectful. The first technician was respectful of the fact that we were getting up early for a trip and worked with us to reschedule. The second technician did a walk-around to determine where to place cameras for best coverage. She also did a great job showing us how to use the system.

Our sales person, Trae, was amazing and very knowledgeable of the products and services. Our installation was seamless and awesome! We welcomed both into our home and had great conversations along with great sales/installation! Monthly cost is less than we thought it would be, so that's a plus! We would recommend Vivint to everyone.

Easy setup and easy to use. I’ve always wanted a security system just in case since I go out of town from time to time. Having a doorbell camera is a plus too. I can see when delivers come or whenever someone comes to my door.

The seller had always a really god attention trying to help me about what I was needing, he came back with different options, and I get the installation the same day, the technician did an amazing job and everything were fast, thanks.

I have Vivint in a different state, but I was using ADT. When I transferred my service ADT canceled me instead of transferring. I decided to go to vivint just to check them out. Within 2 hours of me calling to establish service, a technician was at my house setting me up! I hate that I didn't go back to vivint sooner. Highly recommend!

Informed me of all my options and installed equipment professionally. Explained how the smoke detectors work and recommended locations for placement. Also, helped me with my iPhone app when I was having trouble.

Salesman and Technician were very friendly and polite. (Bruno and Carson) Explained the services and how to use the equipment. Technician Carson made sure I was comfortable with how/where he was installing the equipment before he started.

Chase was awesome to work with and installer was super helpful and worked with us on what we needed. We discussed what we needed and more importantly what was not needed based on our situation. We never felt like we were being pressured or pushed to get stuff that was just extra add-ons that wouldn’t be worth it. This helped immensely with trusting their input and trusting their business. Highly recommend.

Zero stars! POS system! Always down, overpriced. What you pay for breaks more than it works. Support is offshore and they suck. Horrible, horrible, horrible, worst system on the market. DO NOT USE VIVINT FOR HOME SECURITY. HORRIBLE!!!

Sales agent Clair, was very persuasive, touted its advantages, but certain things promise, were not included at time of install. Install was rushed, same day, cameras should have been mounted a little higher, the 60 month contract unlike ADT 24 months, is too long & not beneficial to cancel early. Their APP does not since its last two updates, does not communicate with its main hub, and it's very buggy. We still don't have proper use, of the front camera. There is a period of time every morning, it does not record at all. Numerous attempts online & by phone, have been unsuccessful in remedy this problem. What good is a home security service if it is not recording 24/7? It's these reasons, I don't recommend this company. The few advantages, don't warrant the bad 60 month expensive commitment, & poor AAP build, is not worth the money we paid.

Great experience. Peter was outstanding! Everything was explained, including use of the panel, the cameras, the detectors and the app. The gear was way better than ADT. Quick installation. The process Couldn’t have been any better.

The workers were very friendly and helpful explaining everything perfectly about the home security system and how it works leaving no details out including showing how the system worked and helped set it up.

Sean, You’re a well spoken being of this earth, thank you. It was a pleasure to come into interaction with a like minded individual. One of knowledge and sincerity. Your presence here was not forgotten. Keep up the excellent work and continue your esoteric journey. Best, Alex ** & Jessica **.

Efficiency and reliability. From the moment we started till the ending process everything was quick and easy to understand. Installation was straight to the point and access was obtained quickly. App worked perfectly from the beginning and it was easy to navigate.

Your sales pitch has gaps which has stressed me out. I really don’t want your product. I have the right to cancel!!!! Management needs to give me a phone call. ASAP. ID yourself when you call. If I am not available. Leave a message with the direct line and name. Your assistance is greatly appreciated, Ms. MD

Absolutely Love This! Absolutely great products, absolutely great customer service! And it’s affordable, almost too good to be true, except for the fact that it’s actually happening to me right now. These people have an outside view and perspective. They are trained professionals and they gave me a bunch of great tips and suggestions I would have never thought of by myself. I’m so grateful for this company. Pray and hope it stays this great and that they are around to stay.

Giovanni **, your Rep, was very informative and excellent at explaining all security questions and doing a walk thru and explaining all choices of safety devices for home security. His workmanship and timely manner left a great impression and a sense of relief.

The Salesman Calvin was awesome! He was pleasant and explained everything very well. He was a pleasure to invite him into my home and feel comfortable with a stranger in my home. He walked me through everything and was very informative about the process and product.

Kamdin was great and very informative. Once signed up he had Seth over in 5 minutes to install. Seth was great. Also very informative and patient with my kids who had lots of questions. He went through all the steps not only me but my kids would need to know in case there was an emergency.

The salesmen and technician was amazing! They both was time sensitive. Respectful. I would tell my friends about this company!! I’m very glad the salesmen came to speak to me and was very knowledgeable and was very smooth in his presentation.

Edwin the service technician and JJ the account manager were fantastic. I had several hiccups along the way with this process but they were both all to get everything corrected so I could proceed with the installation. Once we got everything fixed with my package and pricing, Edwin completed the installation and thoroughly explained how to use my new devices. Thanks so much!

Great customer service. Fast installation. All around great experience. I will recommend to friends and family. This process made me feel confident in the Vivint name and what you all stand for. Can’t wait to see what the future holds.

The installer was very knowledgeable of the system, setup, and use. He walked me through using each piece of equipment and app and didn't leave until he made sure I understood everything. Great experience.

My experience with Vivint has been great so far beginning with my sales consultant, Gabriel. Mike, my installer, was excellent. He was prompt, professional, and very friendly. Mike was very patient with me with showing me the features of the system. Overall, I am extremely satisfied with choosing Vivint as my home alarm system provider.

We received excellent customer service across the board. Very pleased with installation, tech, and new equipment. Thanks to everyone at Vivint for helping us with our home safety and protection. - the **s

Great service provided! The technician was very knowledgeable of the different products available and offered great recommendations for my home. Vivint let me know in advance before they arrived to ensure my safety. I feel safe knowing my house is secure with Vivint!

I'm so happy with my new system. Kofi help with everything and was so nice. Thank you guys again. The camera is so much more clean than the last system I had. I can see who is coming and leaving my home.

Vivint was the best investment I ever made! I feel safe at home with kids while their dad's at work and we can sleep peacefully! I get notifications when someone is on my porch. I can talk from the wall monitor or from my phone when someone approaches my house.

The salesman was great. He was personable, knew his product, and was helpful in designing a system that met our personal needs. After that it was downhill. Installer started around 4 o’clock in the afternoon. He told us it would take 2 1/2 hours. He did not leave until 10:15 PM and the job is still not complete. He appeared to lack confidence, was hard to hear, and not very personable. Working at a customer's home that late at night is very unprofessional.

Fantastic service from the salesperson Rez to the installer, Charles, it was a great experience and we are extremely happy with the service and system. We really didn’t know what we wanted but both of them helped us make the best choices for us. The system was super easy to understand and Charles walked us through it. It was ordered and installed the same day!

I requested to replace thermostat. After activating our account and replacing our panel I still have problems with the AC because the thermostat was never replaced. Now I have to wait 2 weeks in an 80-degree house because they never replaced the thermostat.

Great service from our installer, Troy made sure that I fully understood everything about the service, the contract, the deal, the equipment, and that I was satisfied with my install. This is my first time with Vivint and so far the experience has been great.

Xavier was an outstanding technician! He walked me through every step of the process with patience and professionalism. He was incredibly friendly—even when my 6-year-old twins talked his ear off! He stayed focused, explained everything clearly, and completed the installation efficiently. It’s rare to meet someone so personable and skilled. We’re very happy with our Vivint service, thanks to him!

Technician didn’t check outlets for electricity. Half of our cameras don’t work. He forgot to install one camera and at the end, when we asked him to install it, this is what he did. He told me to get an electrician to fix the issues.

New Install went smooth and quick. Tech showed us all the basic features. Everything is working perfect and the features are great. Camera is crystal clear with a great range of view. Great system....

Giovanni came with great professionalism, courtesy and excellent knowledge of the install process for my home. He did an excellent job troubleshooting and solving the challenges as well as providing much-needed guidance on how the system functions. I am very happy with the overall experience with Vivint from customer support to install. Best in class service!

Installation was seamless. The tech communicated what he was doing and why l, throughout the installation process. He thoroughly explained all the available options and was concise in showing how to work the system.

The install and set up process was easy and quick. The tech was very personable and professional. He took the time to understand my household needs and went above and beyond to make sure it was an overall smooth experience.

I found Vivint out of desperation to get away from my previous security company. I was so disgusted by the others’ lack of customer service that I googled @ best rated home security” and it listed Vivint as best. From the first call to the install EVERYONE I dealt with has been both knowledgeable and professional. Top tier!!!! I highly recommend Vivint Home Security.

Very professional and courteous! I’m very pleased with the device and service we received today! Great shopping experience with an even better install. Ashley was amazing and very professional. Can’t say enough about this purchase.

I’m so very thankful I made the right choice in reaching out and having service for our home and family. The tech was so very amazing and funny. He needs a raise LOL. He showed us and told us step by step what he’ll be doing and how to use our app and panel at home. He was so amazing. Such an amazing tech. Everyone needs Vivint.

From the Sales Agents-Z and Joseph to the Techs-Johnathan and D. This was a great experience! We were treated with respect and Kindness from the first words to the last. This was my first time getting a security system.

I like how Vivint employees come to install the same day and also, it came back the next day to follow check on us. He guided us through a few more new settings on the device, along with our phone App. Love all the different doorbell chimes we can choose from, especially the Holiday sounds. Sammy and Daniel have been amazing!!

From the communication to the actual installation everything was above my expectations and I am very pleased with my overall experience. The care the technician provided was top notch and I will be referring everyone I know to Vivint.

I am 88 years old, I had ADT and a ring camera. A Vivint salesman came to my door and sold me a lie. Said it would only cost $65 per month and they could use my current equipment. After asking multiple times if this would cost me anything for equipment he kept saying, "No. Nothing. We use yours." Turns out they took all my equipment, installed new and now I'm stuck purchasing new equipment for $3000 and a monthly bill for $85. If I cancel I have no security equipment because they pretty much stole mine. I would NEVER recommend. I really feel I was misled.

I was approached by a salesperson, telling me my neighbors use their product. I immediately said how much. When he told me the price I was interested, especially after seeing what I could get as part of the package. Now I have two cameras in the front, including the doorbell, which is a big step up for me. Trying it out now and so far, so good.

The information given, account set up, and installation were easy. Josh showed up on time, explained the process and was helpful with showing me the features of my system. In addition, he assisted with installing the app on my phone. I can't wait to use my new system.

So first start by saying that the price is excellent versus what I was paying and what I’m getting for their service as far as equipment and a better quality. Now with that being said the sales representative was very friendly, very nice. Very patient with me. Didn’t quite understand the time that it takes a technician to get the stuff set up. He thought that it would only take a little while maybe an hour while the technician that came to my house was only maybe two days in new to installing. He arrived about 4:30 PM. At 9 PM he was still at my house.! And had to schedule to come back this afternoon to finish. Nothing was working when he left.

Everybody was very pleasant! They were able to finish the job sooner than I had thought. There were a few others that came by to assist even though it was not needed. Your staff seems to work well together.

Technician was prompt, courteous and knowledgeable and friendly. Equipment is top tier and service is impeccable. Customer is more than helpful. Really appreciated same day install as I signed up. I feel protected in my new place. Will recommend to others!!!

If I could give them negative stars I would. Door knocking salesboy decides to stop by at almost 9 pm. I tell him I'm not interested and he decides to still try and sell me their garbage. Vivint needs to at least have their sales boys stop knocking at a reasonable time!!!

Everything went great from the sales person to the installation. The system is very easy to use. The installation was fairly quick and not too invasive. I do wish the installation didn’t require using the interior outlets. But they did a good job hiding the wires.

Joseph was the best. So easy to work with. Explained everything every step of the way. He was excellent at his job and very efficient and respectful in how he handled everything and installed it. His tutorial of the system was on point and he offered additional support as needed…What else could I possibly ask for!

Super neat, and great customer service. Taught me how to use the device and what to do. Great installation and it was quick and simple. I will recommend them to any neighbors or friends. Great technicians

The technician was a great guy. What I don’t like is the fact that I was quoted something and then not outlined the product and once they arrived, the cameras were not on the order. So when added, it boosted the bill by $1,800 dollars. If you go with Vivint, please have them give you a price quote with items.

David was very thorough. Explained everything about the system and made sure I understood how to use the system. He walked me through the app. Showed me the parameters around the house, explained how to use the ring tones. And gave me other options.

Had an outstanding from start to completion of the installation. Dylan who came for the installation was outstanding both in terms of attitude and knowledge. Employees like him can make a huge difference for Vivint. The products are bit expensive but well worth it than the ‘the do it yourself’ kits.

The salesman and installer was very professional and knowledgeable about the service they were providing, really professional, thanks for the service, taught us how to use the equipment and the purpose of certain things with the camera installment.

Vivint was an easy choice for my home security system. The price is right. The installation team was professional, knowledgeable, polite, and efficient. The service and equipment work as expected. Five Stars!

Great customer service. Explained everything thoroughly. Worked clean and fast. Made sure to make sure I understood all products being provided and what can be added in the future. l look into getting more products.

Everyone I talked with was friendly and helpful. The installer Kenneth was great, friendly and fast. All the equipment is nice and connects to the phone. The new touch screen for the alarm system is very nice and responds quickly.

Alex had a superb working knowledge of the products & services. He was able to explain everything to me in a simple, concise manner. He was very patient with me & made sure to answer all of my questions.

STEPHAN ** was outstanding, thorough with the install process that you guys have in place and showed exemplary customer service. This is my second time using an alarm system and he made it easier than before. Thanks again.

The process was smooth from start to finish. Josh, the installer, was friendly and efficient installing my system just the way I wanted. The prices are reasonable and the camera quality is amazing. I am very pleased with the service so far and I feel much safer.

Would give this product 0 stars if it were available. I have never been more disappointed in a product or a company. They have deceptive sales practices, which Vivint has been sued for before. Looks like they have not effectively changed their ways. They consistently misdirect and misguide their consumers. They consistently bombard you with additional charges. They take no responsibility, and furthermore, it is impossible to cancel with them. Awful Company. Stay far far away. If you are stuck with them, God help you with this sham of a company.

I am more than satisfied with the products that I ordered: panel, sensors, security indoor and outdoor cameras, etc. The apparatuses have a lot of features and functionalities that are not available with the other brands. I also like how everything is connected and can be managed in one app. The system is more complex yet easier to navigate. As to the installation, two technicians came prepared and finished the job in less than a day. They took out my existing equipment and replaced them. They did not just rely on my old set up but created to wire pathways. Everything was done neatly and flawlessly. I was given significant promotional discounts and other perks like free add-on equipment. The price that I got is less than what I pay for my previous provider.

Horrific experience. They keep lying about canceling service and they make me pay. Once I pay, they continue to send invoices. It's been 6 months since I moved from the location, they promised 6 months ago to stop billing me, they have a class action lawsuit against them in Kansas, they are a fraud and very dishonest.

Basill (sales agent). I thought he was very straightforward, honest & professional and definitely knows his product. (10 in my review.) Brady (equipment tech). 🤗 A total professional, took the time to explain each product. Listened to our concerns and put us at ease. (10 in my review.) Absolutely would recommend Vivint. Thank you. 🤗

Absolutely terrible company to work with. They are scammers and snuck things into the contract making us personally liable for a business account. When requested to install the equipment in our office, they refused saying we were not in a serviceable area. This is AFTER we confirmed multiple times about installation. They sent 4 technicians all who refused to install the security system. After this they told us we signed a contract till 2028 and are demanding we pay over $5000 just to cancel the contract with them.

I recently had my old security system replaced by Vivint, after signing up with a street salesman. I'm not entirely satisfied with the installation or the service I received from the technician and his manager. The technician, Trae, seemed rushed, and I had to remind him to test several components before he left. My concerns began when he walked on my carpet with dirty shoes. I even had to contact his manager, Danny, to resolve several issues the technician would have otherwise left unaddressed.

We had a great experience with both personnel. Our salesperson was able to explained the contract with detailed. He was able to answer our questions on the spot, he was very transparent to when it came to numbers. The tech guy was in and out. Answered our questions as well. Showed us around the cameras as well.

Tim was very nice, he came in here, got straight to work and did a fast and amazing job. Did everything I asked for and placed everything exactly where I wanted it. Amazing service on Father’s Day. Highly recommend!!!

Though the sales and technician were polite and helpful. I am having serious doubts about keeping this service, as I had to buy batteries from the 10 year sensors during install. The only updates my home received was a door bell camera, an out door camera, a motion sensor, and a doorbell extender. I was quoted that this was worth $3500, which will be pull monthly. This cost is way to high for the low grade and minimal tech installed. I will be contacting the vivant cooperation to discuss. This further. Again, great salesman and technician but quality of equipment versus prices really doesn't add up.

This is the most unprofessional, security company I have ever came in contact with, although it seemed like they had some really good products, the install was horrible, tech destroyed my home, had to repaint, patch holes in my wall. I canceled within my three days. They take you though loopholes not not cancel. Customer service is horrible, getting them to come back to get their products worst experience, appt set, tech was a no show then they want to say it’ll be a month to come out like really? It took 1 day for you to install, I’m going through loopholes to get them to pay for what the tech damage, I’m just so disappointed in giving them a chance, believe me I’m not just writing this review out of frustration. I’m writing it to warn anyone else before opening up a contract for them.

The technician was incredibly helpful and thorough. He took time to get it right, and he checked with us as he did the install to make sure we agreed with the placement of everything. Would definitely recommend.

The sales guy and installers were friendly and professional. The features are more than what I had before. And the app is very intuitive. I'm looking forward to having even better options and services for my home security.

Vivint recently provided service at my home and I had a beautiful comfortable and pleasant experience with the technician Kenneth, who was very Professional, Knowledgeable, Kind, and he explain the entire process. Kenneth was very patient, because he took the time to explain the installation process, answered all my questions and addressed any concerns to make sure that I knew how to operate the device so that I can have the best experience with using the service. Vivint also offers add-ons to meet your needs for your family which can change the price. However, the monthly payments are reasonable and now I can feel more secure, knowing that my family will be much safer at the tip of my finger. I highly would recommend to families and friends, and I am definitely pleased with the Service and happy that I made the decision to move forward with Vivint.

David ** and Esmeralda took care of us with great Father's Day deal and was able to get us out of a horrible deal with Adt. Vivint provided us with a ten times better security system with way better upgrades than with what ADT GAVE US.

I needed to update my security system and I am pleased with the new upgrade. The team that helped made it fast and easy to make the change. They were very helpful and knowledgeable about their products.

On time, informative, and up and beyond service! Very friendly technician that assisted and explained everything thoroughly. We appreciate the help and our home feels much more secure. Very excited to explore more features!

They lie to get you signed up. I had them years ago. Loved the products. Hated the customer service. The rep promised they changed and everything would be different. It hasn’t changed at all. It’s been 2 weeks. They still haven't returned with my door and window sensor.

The tech was very helpful because I didn’t have the slightest clue on the operating system but he showed me the easiest way. I’d choice Vivint over ANY home system. Brand safety and peace of mind are priceless!!! Thanks Issac!!!

Vivint (Lorenzo **) scammed me, he told me I was going to get internet with the security system but the internet equipment had to be delivered to the physical address after I told him we had a third party that delivered packages and I said, "Okay let's try it." The technician that come to install the security system (which Lorenzo ** wasted no time getting the technician here, it was within a couple of days) said to me he couldn't believe they had him out here installing the security system without any internet. I said, "Well I'm getting it. I'm just waiting on the equipment." Everyday I was checking the mail thinking I'm going to get this equipment and the days went by I finally called Vivint to find out when was it going to be delivered and that's when customer service told that they don't provide internet so while I was checking the mail for those days the cancellation of 3 days had expired.

It took Brandon and his team half the time he stated to set up my system, even with the challenges my home presented (1950s row home with no major updates to the electrical). They were also very professional and kind. Will definitely be recommending.

The presses was quick and easy. The sales agent and the installer were extremely knowledgeable. When they did not know the answer to our question they found out for us and let us know. Installer was quick and painless. It was less the an hour and our system was working.

Two young men knocked on my door today. I explained to him I wasn't interested. They were both riding those hoverboard looking scooters. They parked them on my car scratching my car up. When I said something he just looked. When I said I wasn't interested he persisted to stand on my porch. I said, "You need to remove yourself now because you are violating my space". Whoever the manager is for the my Holly location this was around 3 pm today. I need information so my car can be repaired from those scratches your employees put on my car. Being aggressive trying to force someone to buy your products isn't professional. May not turn out so nice next time,.

Tucker and Andrew make a great team and made sure that all of my questions were answered. Prompt services and didn’t take long to install the system. They gave me all of the details to use the system and didn’t leave until all of my questions were answered. Thanks, Tucker and Andrew!

My experience was marvelous and no stress. Very informative and I walked away feeling empowered and relieved knowing our home is safe and secured. The service rep was extremely knowledgeable about the Vivid product and was and is willing to assist me with any issue I may have in understanding the system.

I wish I could give this no stars. This is horrible. Technician left my house. A mess left wires everywhere. Dust everywhere from the drywall. Didn’t even attempt to sweep up nothing and install the equipment incorrectly. Left my trashcan full of trash. Didn’t take the trash out. Just horrible. It looks like Chucky in a truck did this work?

Justin and his team were outstanding. They were all very professional. They knew what they were doing, and they were very understanding, and it took time to explain everything to me. I appreciate their excellent professionalism, and I think they're top notch installers.

The technician that came out was very professional and helpful and explained how to use the equipment. Good customer service. I would recommend Vivint service to others and the whole process was easy

The service people were professional and very helpful. I had additional needs that I hadn’t arranged for and they were able to call their office and get my needs met. Their installation was top notch and they explained the system control pad thoroughly. Their workmanship with the installation was very good and without any issues.

My experience with the initial staff member (Cal) who knocked on my door was good. He seemed knowledgeable, was friendly, and took the time to answer questions. About an hour later, the technician came to install the cameras. The only issue I had with him was that he went into my bedroom, which had the door closed and cats inside, and was not a part of the original work order. AFTER he went inside my bedroom (letting the cats out), he found me and asked if it was okay because he discovered he needed to go through my closet for the electrical. Obviously he should have come to me first so I could adjust the situation in the bedroom. Otherwise, everyone was nice and professional

Great experience, everyone was personable, knowledgeable and easy to work with. I would highly recommend. The guys doing the install was amazing. They trained me on the system, walked me through the entire process. Do yourself a favor, for home security you have to give these guys a call.

Both Arnold and Elizabeth were amazing to work with. They both were professional and kind. Arnold explained the sales side of things and some technical aspects, but Elizabeth drove it home with her technical skills. Both answered all my questions and made the entire experience worth it!

I just had this installed about a week ago and I’m already loving it. The day That Mo (the sales rep) came by he was very charismatic and very polite. I’m usually hesitant talking to any sales people but he put me at ease explaining everything to me. The Tech Salvador was awesome as well. He installed everything in minimal time and was very professional. He even left me his number incase I had any tech issues. I’m excited to see how this will work for our needs in protecting our home.

Absolutely thrilled with our new security system! The installation team was fantastic—super quick, professional, and efficient. They were incredibly helpful throughout the entire process and took the time to explain everything clearly so we knew exactly how to use the system. We felt confident and secure right away. Highly recommend their services to anyone looking for a smooth and stress-free install!

The salesman and the technician were very informative. They both had great energy and explained everything in detail. I am excited to see how the remainder of the service and customer service will be.

Brennon P. over at the Account Takeover team was really patient and helpful during the whole Account Takeover process! He made it very easy to understand and even stayed a bit after he was supposed to clock out to make sure we finished the process. He left a very good impression on what I expect the customer service is going to be like with Vivint moving forward.

Everything was fast and easy, explained clearly and the technician was very friendly. Made me feel very comfortable and safe with the whole process. I would recommend him and the company to a friend.

They were amazing! Very professional. I highly recommend getting service with them. I promise you won't regret it. The cameras are very clear & it's lots of things that comes with it! Thank you Conner & Technician Manager Trey.

I felt like the company really cared. Customer service and our installer, Angel, were very courteous and went above and beyond! They made me feel valued and were excellent communicators. They also were very knowledgeable about the products and options.

Staff was very friendly and knowledgeable. We found a plan that worked for us at a good price. Installment was very easy and overall I’d say we're very happy with everything. We were looking for an affordable home security system, and compared to others, Vivint came out on top.

The representative was friendly and polite. Gave me all the information I needed to make a decision. The installation was quick and surprisingly straightforward. Allan answered all my questions and when he wasn’t sure about something he called his supervisor and got me the answers I needed. I will say that some of the features aren’t working as I expected. My thermostat is not connecting to the app, so I am unable to control the temp from there or set schedules. Otherwise, I’ve been enjoying the service.

The salesperson and install guy were great. They made sure we knew how to use our new equipment. I would have given 5 stars, but they continued to have multiple issues with the app for the install. First it wasn’t registering I had already qualified, and then it wouldn’t show the install purchase complete. The salesperson and installer insisted this had never happened, but I was a bit wary of resubmitting my personal info several times. Fortunately it was all worked out. It’s day one and we couldn’t be happier minus the tech glitches. It appears sales data and install data programs may not communicate well? Spencer and Fabian were awesome polite and professional young men, who deserve more responsibility and opportunities.

We had an incredible team install our system. Not only were they diligent and responsive, they would check in with us to make sure it was what we wanted. They were kind and helpful as well. There were some placements I did not like and they were able to walk me through many options but which was best. I loved how informative the employees were.

Staffon was awesome. He really helped us understand what we needed for our property and had an amazing attitude. And the installer was very nice and did his job very quickly. And showed us how to use everything and answered all our questions. I highly recommend them to all my neighbors.

Very professional explanation of product was great and made sure all questions were answered. Will be referring everyone to Chris ** for their installs. Even had to drill a hole for an outside camera. Made sure it was at the right location we requested.

Very professional. And very clear and precise instructions. Extremely pleased with the service thus far. I spent less than anticipated. The technician was very considerate with my elderly in my home to ensure very little interruption occurred.

The buy out of the contract was nice. The overall fee isn’t bad either. They came out and installed everything with little to no interaction. The deals are simple enough. Customer service five stars. Thanks.

The technician was very kind, extremely informative and time efficient. He didn't even mind my 6 cats lol Cox had highly recommended this service and they were correct! ! I'm a satisfied customer. :)))

Worked with William in the Middle Ga area, he was ok. However he says one thing and does another in regards to pricing. I signed one contract but the date of cancellation was incorrect therefore another contract was generated that I signed which he changed to pricing after telling me $0.00 install fee and 50% off equipment. Then later backpedaled and made up other scenarios.

Professional, thorough and go the extra mile while consulting and installing a state of the art home security system. Very impressive from start to finish, plus ensuring we understood how to use all the features as well. We highly recommend!

Gio was very knowledgeable and sold me immediately. The installer Chris was prompt and very mindful of his job, quick and efficient. It was a joy doing business with them. Top tier. I will recommend to all my friends!!

The people was very courteous and knew exactly what they was the one and very fast. Thank you. I will highly recommend this to other people. They're up-to-date and has very good equipment. No problem with the installation.

Great professional employees, product looks to be what a need. Safe feeling for sure in these times of so much theft etc going on. I look forward to using it on a daily basis. As soon as I get used to it.

As a Vivint customer, my frustration stems from a security system that consistently fails when I'm away, often 1000 miles from home. The recurring issue of my system going "out of service" specifically when I'm out of town completely undermines its purpose. Vivint's customer service offers no solution without someone physically present at the house. This is absurd for a remote security system. When my system bricks while I'm away, and support tells me I need to be there to fix it, it negates every benefit. This Catch-22 leaves me feeling helpless and my home vulnerable.

Vivint is a Complete Scam. Vivint is hands down the worst company I have ever dealt with. I have "canceled" my service THREE times now — and they refuse to stop charging me. I moved out of my home 9 months ago, told them I no longer needed service, and they’ve continued to charge me $72 a month ever since. That’s $648 they've stolen from me. Stolen.

Our Vivint technician was amazing, super helpful, understanding, and quick! He set up our security system efficiently and made everything easy to understand. Great service and a smooth experience! Thank you Vivint!

Every staff member we encountered was very professional and informative. They answered all our questions and never acted impatient. The installation was fast and seamless. We highly recommend Vivint!!

Left Vivint because I sold my home and returned to Vivint at our new home based on great promotions on the new equipment purchase for returning customers and overall product offerings and user-friendliness.

I've been a Vivint customer for several years and just upgraded my equipment. The salesman, MacLane, was thorough in his explanations and answered all of my questions. The install team came in within an hour, same day, and quickly hooked everything up. Isaac even took the time to show me how to sync a couple devices with Google. Definitely recommend!

Sales rep Ryan was professional and the installer did a great job getting all the equipment installed. Love being able to see everything from my phone and it’s a night and day difference on the doorbell camera and flood light camera than any other cameras out there. Thanks again!

I would definitely recommend Vivint and my tech, Kerry, did an amazing job! He made the process very simple and easy transferring the account into my name in just 25 minutes. All I had to do was fill out paperwork on his tablet and open my windows and doors and download the app.

When I signed up with Vivint, the salesperson told me there was no contract and I could cancel any time. HE LIED! I am now stuck in a 5 year contract that they won't let me out of. I moved and they tried charging a ridiculous amount of money for my move. Add to that that I can't even use most of my equipment because I'm in an apartment now. And after the guy installed after my move, I go to arm the system at night and it says the back door is open, which it's not. I tried chatting with support but it was taking too long and he tried to upsell me so I wouldn't be charged for a visit if someone has to come out. When the issue is their fault!!!! Stay away from Vivint!!!!

I cancelled my account three times, I had moved and now they are charging me still and the new home owner. I've followed the directions emailed and mailed my cancellation notice and we are going on almost a year of charges, and nothing, this is just pure theft at this point. I am joining a class action suit now. Find another system, one that won't rob you with charges. Then when I log into the account, I have my access taken away, then when you click support you get a error page, this is a total scam, run away run far away!!!! After speaking to the 5th agent, I demanded a supervisor and after being on hold for an hour, I was forced to leave a message. This entire system is a scam!

Super easy process despite the glitch in the system, Howard remained patient and informed me of all the necessary information. He made sure I understood the system until I was comfortable and installed the system nicely.

It was great from the intro. I wasn't in the market for a new system or another bill for that matter. Everything is utterly expensive, but Michelet and Bri were amazing. We talked like we were family and the install was done the same day. The fact that they both had infectious smiles with personalities to match made it impossible to say no. This was the experience that I wish I had gotten from ADT 6 yrs ago. But as the saying goes, "good things come to those who wait!"

Knew his product very well and gave me options so that I could come up with my best plan and gave me the possibility to come up with a plan I could afford. I would recommend this product to my friends. The representative was really good.

I had a technician comes into my home to install the equipment and he steals from me and had the nerve to lie to my face and deny it. It leaves me wondering if he took something else that I haven't noticed missing yet. No telling what he's already taken from other families. I'm so pissed that this person came into my home to provide a security system and then he steals from me. The value of the item is not the point. It's the fact that he used his position, which requires him to walk through my home, and he chose to pick up an item and walk away with it.

Adam was an awesome sales rep, and our tech, Isaac that did the install was very knowledgeable and quick. We got quite a bit of equipment and the price was pretty reasonable considering. We switched from ADT and the equipment Vivint has is so so much better than anything ADT offers.

We had a great experience with Vivint and think the system is going to be perfect for our needs. Their technician came out the same day and quickly installed our new equipment. Their app is very intuitive and easy to use.

Quick turn around time—I didn’t wake up this morning planning on installing security at the home but here I am…securitized. They were able to replace e my very old thermostat when I haven’t be able to find a compatible smart home replacement. Highly recommend the Adam and Sebastian team!

Been a customer for a year and have had several issues with the alarm system. Sensors, cameras and garage opener goes offline. Tech damaged my door frame when installing the deadbolt. Tech doesn’t have proper tools to install deadbolt and used a chisel to clear space in order for the deadbolt to lock. Damages the door frame and the door wouldn’t seat properly. I have had an alarm system in my home since I purchased it and never had any issues whatsoever with other systems. In a year's time I have had Vivint at my home 7 times and have made several calls just to keep the system online. I was promised a new system but Vivint backed out of the deal. As soon as this contract is done I’m throwing the system in the garbage where it belongs. It’s trash!!!!

So far, I’m impressed, the system was installed the same day within 3 hours. Everything works good, it is easy to monitor the house through the cellphone. I like the detection zone feature and I can control the air condition temperature through the same app.

We were just introduced to the Vivint system today by a very patient and knowledgeable technician. It looks as if it will be easy to use and help protect our property. I’m counting on the online presence being easy to use.

Customer service was amazing. From being told about the service to setting it up. The salesman and technician were both phenomenal in being informative about the product I received. Not only were both incredibly informative but installation was quick and set up exactly how I envisioned for my house. Couldn’t have went any better.

The technicians were terrific and very professional. We decided to get the security system after requesting just the door bell camera and thermostats. The installation went great and the technicians were very accommodating. They explained how to use the system which went quickly because it’s easy to use.

I appreciate how well my appointment went today. Being on time is something I value a lot. My technician was efficient, thorough and he made sure that I was able to use my system before he left, I can’t wait to start using my system!

Good service and on time. The technician arrived on schedule and installed the equipments and walked me through how to use them. The app was easy to use and convenient allowing remote control and access.

Super simple approval, install and high quality cameras. The sales representatives are well trained and the technician crew was quick during install. The app is easy to use and has lots of fun options.

Communication with Vivint was awesome from the beginning, with representatives following up for the installation (call, text, email). Ryan the technician, was early to our home for the appointment and we got a heads up when he was en route and arrived (text). Ryan explained the system and contract to us, did an evaluation to validate the estimate and had a couple of suggestions to improve our security and showed us an estimate with them included (the improvements were perfect and not over the top).

I was pleased with how smooth the transaction went from beginning to end. I was very impressed and surprised how fast technology has improved when it comes to alarm systems. I think if your company advertises more than a lot people would want to sign up for your system. You do offer a lot for your money, which is very good. I also believe that you should institute a program where if a customer recommends a certain amount of people that you would discount their monthly bill, but

The technician was on time and finished the installation within the time frame he quoted. He was helpful in assisting me with the setup on the APP. The technician was polite, helpful & listened to my concerns. The only concern I have is that the quoted monthly rate with the person on the phone was much lower than the final equipment and monitoring cost once everything was installed. If I was a new customer again, I would want the two quotes to closely match.

The return call to start the process was on time, no waiting. Accurate, Knowledgeable assistance. I appreciated being transferred when he could not answer another department who handles my other questions. The young man was also patient.

Technicians were amazing. Very professional and did a great job with the install. Showed up when they said they would and had great communication before, during and after to make sure I knew exactly what they had done and were doing.

Professional installation was smooth and the technician was knowledgeable. The app is user-friendly and lets me check in on my home from anywhere. The system has helped me feel much more secure—motion alerts and camera recordings work great.

I would not recommend Vivint even to my worst enemy. There's so many options out there that don't require a 5 year contract and monthly payments even when you're not using their equipment. There's too many red flags to count. Save yourself the headache. Just move to a new location and they are charging me $700 for earlier termination fee or keeping paying until Mar 2029.

The tech was on time first and foremost which is nice. He was respectful and very knowledgeable answering all the questions I had with such ease. He walked me through each feature and had me try them all myself. The features are amazing and easy to understand and the low monthly charges are a wonderful bonus. I can now rest easier at night and while on vacation knowing my entire house and property are safe and secure.

Friendly and helpful salesman. Not too pushy. Installation was done very efficiently and professionally by Owen. Overall operation of the system explained thoroughly. Very pleased with overall experience from the sales visit to the installation.