Vivint Reviews

Henry ** installed our Vivint security system. He came in, explained what he would be doing. Ask our idea on placement. He asked if we were pleased and finally helped us patiently with the App on our phone. He showed us exactly how everything worked. We are very pleased with the system and was very pleased with Henry.

Biggest mistake I have ever made. Salesman lied to me about everything. I tried to cancel the very next morning. Would not answer my texts or calls. He avoided me all weekend. When I called the office they tried to talk me into keeping the system by offering me a cheaper rate. I have 3 days to cancel. I didn’t even have it 24 hours and after reading the contract more thoroughly I wanted no part of it. Still waiting on them to pick up the equipment. It may be a good system but the salesman was a liar and a cheat. Avoid if possible.

Sold my home and called Vivint to cancel. I could sense panic immediately. Sent me to cancellation ext. he wanted new owner info. What?! He then goes down a list of questions like a survey. We oblige. He then says he has a 20-minute questionnaire to go over. I split in two. We finally get to the cancellation extension just to be told the final is prorated so I will be charged another month after selling home. NOT RECOMMENDED!! Criminals to prorate final bill, knowing I don't live there anymore.

Jeremy ** was an outstanding installer and salesman! He was professional, knowledgeable, and went above and beyond to ensure we were comfortable and informed throughout the entire process. Jeremy answered all of our questions thoroughly and without hesitation, making us feel confident in our decisions. His friendly attitude and attention to detail made the experience smooth and enjoyable from start to finish. We truly appreciated his expertise and customer-focused approach!

Everyone was professional from Aidan the young man who sold us on the service. He also made friends for life with my two sons. He didn't just sell my wife on the service he also as I said took the time to interact and engage with my sons, to the installation gentleman.

Your installer (Mike) was the best I’ve ever seen. Came on his day off to fix my system. Not sure about the system yet but the set up and install was great, system also looks very good, not cheap looking.

My name is Carol **. I’m a handicap person and I’m disabled. It’s very very sad that your company do not have no one to come out and work on your system for you. I had a door alarm that broke so I might try to break in my house and I have road cancer surgery and I had two major knee surgery and I’m raising for a grandbaby. I didn’t call five times to get someone to come out and put the sensor back up on my door. I pay extra for in case install may need to come out out, but they won’t do it. I hope I’m not on the contract cause I’m going somewhere else.

Everything started out great and worked well. Nine or ten months later front door keypad needed new batteries. I went to change the batteries and the part that holds them also came off. It controls the inside handle to the dead bolt and has the wire union to the keypad. It WILL NOT go back on. We called to get help. The lady on the other WOULD NOT send help and instead sent us a whole new deadbolt and keypad set. Their customer service is so piss poor. I AM expected to be the professional locksmith and it is up to me to repair their faulty product. If we hadn't spent the money with the equipment I would cancel this service.

Lexi, our rep, was so knowledgeable and thorough in her explanation of the services Vivint could provide at an affordable price. All made-in-America products and American representatives! Awesome company. We will use indefinitely!

Months of problems with live feed of cameras. Hours of wasted time with customer service. No solutions or attempt to fix other that we are sorry. Do not buy their services. Trips made to be onsite were waste of time. Promises to call back and send technicians were never honored. Would not acknowledge hours of phone calls or promises to fix issues.

Great service with Brad and Steven! I look forward to this service security. Brad is knowledgeable about this product! He offered me a great deal! Steven was fast installing the systems! I appreciate you both.

Nick was extremely knowledgeable of the products and showed us several different products. The Technician was extremely friendly and worked quickly. The tech was extremely knowledgeable and explained this very well.

The rep was very nice and didn’t try to talk to me into purchasing anything I said I didn’t want! System works great and very reasonable pricing. Based off of my “FAIR" credit I only had to pay $1.48 cents for a deposit, first 3 months are free and after that it goes to $48 for promotion for 3 months then when that’s over it’s 78$ monthly! Thanks. 🙃😊

Everything was wonderful, from the salesman to the technician to the service. Both were very nice and professional and definitely will be recommending to friends and family. The price was reasonable as well.

I can only leave the four stars because I am a new customer. I like the way the products look. I didn’t anticipate a technician coming out and putting a hole in the wall of the place that I am renting. The rep on the phone said that it was a handheld that I could set up anywhere in the place until I am able to move. I don’t plan on being here much longer, but I am hoping to get to know how to use it, and maybe give a 5 star review later.

Very helpful technician, the service was excellent. More wires than ADT, but the camera picture looks amazing. The driveway camera followed me as I walked by which was also something new. I find this so far to be a worthwhile investment.

Technician was on time, respectful, explained everything in detail. I made sure I was signed in before he left and explained how everything works. He explained the best areas for the cameras and sensors and panel. He made sure to clean his mess before he left.

I had an awesome technician come out for the installation. He was very knowledgeable, professional and thorough. I am pleased with the experience and I would highly recommend Vivint to family and friends.

Mr. ** arrived as scheduled and thoroughly surveyed my house. After all the paperwork Mr. ** explained everything regarding the system and set up the all the monitor based on our floor plan. 10 out of 10.

I had seen their signs in the neighborhood, so I figured they were legit. The representative was knowledgeable and polite. I am living on a fixed income and he worked out the details so I could have the safety I needed. They installed it right after I agreed, so no second day or delay in service. Javi installed and spent time on the easy to follow instructions. I was able to add an app on my phone to help me along the way. As a recent widow I am happy and relieved to have this system to give me some protection. I was excited to easily use it, and have options to see, talk to, or ask them to put my package in a safe place. Oh yeah, the camera has a sharp, color display and you can quickly review the camera, and save a picture for identification. I'm sorry to go on and on, but Daniel, from Vivint, made this an easy transition to a better and safer life. Thank you, sir.

Professional and friendly finished job in a timely manner. Suggested ideas on where I could put location of devices purchased. Ensured that I understood the way the home hub functioned before leaving. Did walkthrough on the home alarm hub with the technician to understand basic functions.

I'm a first-time customer with Vivint. The service technician Andres, was nice and professional. Andres came to the house on time with all the home security system equipment. The home security process on the system and phone are easy and user-friendly to use.

Everything was successfully installed professionally. My technician was awesome. I would give this a five star but I was told services would be from 8-12. It was well after 12 before he arrived. Awesome services from start to finish!

I had a Rep come to my door from Utah to Kansas City. They put the material in and did not tell me about a contract or taking any loan out in my name. I took him to court. They were supposed to write off the loan but they charged it off. I recently took them to court. This has been years trying to clear this up so I had to file an appeal and I am thinking about getting an attorney to get this off of my credit report because I did not approve any loan for over $3,000 in my name. This company is dishonest, fraudulent and I have yet to get rid of them. From harmful rays I don't want to deal with her fraudulent company and I'm trying to alert others; so they don't get caught up in this 3,000 loan that they take out in your name, without your knowledge and contact; neither was mentioned to me.

I am delightedly with the customer service received from Robert and his trainee as representatives of Vivint. They explained with clear detail of what the security system involved and no hard sell, which was great. Answered all of my questions knowledgeably and informative. The person. The rep who installed the system was efficient and knowledgeable. Explained exactly what he was installing and how to use the system. He was a pleasure to work with. I highly recommend this system and company.

I just started service so I don’t have a lot to review on service but the sales guy, Orion, and the installation tech JD were both very amazing and knowledgeable about the services and the equipment. They were able to answer all of my questions.

Very expansive equipment, and misleading information. I got my system installed on July 21st and already got charge on my account within 3 days later when monthly bill supposed to start next month. I wish to cancel their service.

The service tech was very thorough providing all the proper information to help me understand how to manage the system. I’m excited to have the new system. It's user friendly and very simple to operate. Thank you Vivint!!

Fast work and good service, 100% recommended. Good quality cameras and long lasting cameras. Have very good quality and high performance especially in the night, can see everything clear as day. Highly recommend this company

I just had my alarm system installed and I was very disappointed with the sales rep as he was not honest about the equipment. They had to come back to “fix” the issues I had but of course did not leave before adding extra fees to my account. Feeling like I should have stayed with ADT. Oh and my fire alarm is not functioning after the second time being here to “fix” the issues. Vivint needs to train their employees to be more professional.

Sales rep had zero integrity and turned out to be completely dishonest! Was told one thing and when I tried to terminate, he seemed to forget our convo, not admitting to the extended trial period that he supposedly gave me, and now I’m stuck with this contract coz I went over the original trial.

Tech girl came in, asked to see where everything would go and was super quick. Dev signed me up yesterday and came to see if everything was good the next day. Both service was great and made us feel comfortable enough to ask questions.

Great service and very professional technician. He was very thorough and explained how to work our security system in a clear and easy to understand way. I would definitely recommend this service to anyone.

Timely, efficient, knowledgeable install. Equipment costs were ok but the low monitoring costs made up for it. App is user friendly and easy to navigate. I like all the customization options that are available with my system.

The technician came on time. He installed all of the equipment and made sure we had what we needed. He helped me and my family get logged in and acquainted with are new set up, which was very easy. I feel safe in my home with this new system and we highly anticipate adding more equipment in the future. The monthly price is comparable to our previous provider so that helps out a lot. The equipment is must better than my previous provider and the open ability to add more equipment later is nice. My technician really made our transition smooth from one provider to another.

Mr **, was very efficient and knowledgeable. I may have a small space but there is no question about feeling safe in my own house. The installation was trouble-free and the wirings were done thoughtfully. I truly appreciated the care and thought that went into placing the devices around my house. Salamat!

My salesperson Trenton P. was excellent. He got me a great deal on a camera and doorbell camera. Even got the front door keypad deadbolt installed on the same day. Great job. Highly recommend Vivint! Thank you for everything!

Sales guy came to the door and was very nice and had a great sense of humor. Seemed very knowledgeable about the product. Installer was there within an hour and had everything set up and explained within 2 hours, again a super nice guy. Would recommend.

Super easy to use and super conveniently all in one place on one app. System has been updated since I last used Vivint and the cameras are awesome and so is the doorbell camera. Super happy to be back with vivint!

Brad was informative and the team got to work right away. It took 3 hours from when we spoke to full installation. We were able to get all of the security tech we felt we needed at a reasonable price.

I decided to go back to Vivint due to their new technology. Also good service and product. Sales and install was great. Cory was professional and efficient. Ben the sales person did not talk too fast.

Great installation service! Employee for the sales but very nice but gave some incorrect information we found out about at installation. Good training experience but overall great service! Everyone was very professional.

The installer, Alex was very pleasant, took his time to make sure the work was done right? Very knowledgeable and willing to answer all my questions. Was very happy with this service. Alex took time to show me how everything works and explained very thoroughly.

July 23, 2025. I have been a Vivint customer for approximately three years. The equipment was fully paid off within the first year. In May 2025, I contacted Vivint to cancel my service and provided the required 30-day notice. Despite multiple attempts to cancel, they have refused to honor my request and have continued to charge my credit card. Due to their refusal to cancel the service, I was forced to cancel my credit card—a major inconvenience. The customer service experience has been extremely poor. With so many alarm companies available today, I find it unacceptable that Vivint treats its customers this way.

The salesman Yoel was very polite and respectful and he took his time to explain everything. We weren't planning on any surveillance gadgets but he sold us. And so far we feel that we've made a good decision.

The sales process was very smooth and informative with Amolik and the tech, Josh was very knowledgeable and professional. He was even able to quickly troubleshoot an electrical issue with our doorbell that our previous security company could not fix or didn’t care to. I appreciate the excellent service.

I wasn't sure how well I would do getting this security system as I'm 76 years old and not very tech savvy but I'm so thrilled with it. Jamie the young salesman explained everything so well. Justin the installer was great as well.

Outstanding customer service. My technician, Kenneth, was very knowledgeable and answered all my questions. All work was completed in a timely manner. I highly recommend Vivint to anyone considering a home security system. Great job! 🤙

They were very helpful with questions, and gave additional insight with things needed to help provide additional security for my house. Nice and respectful. Went through everything going on and what was being installed.

The representatives that came to our home were very knowledgeable and patient explaining how beneficial the alarm system is for us. The sales rep explained the system and process and the service technician was very thorough. He walked us through each feature quick but made sure we understood how to operate the equipment.

Amazing customer service. Both were really nice. The process was easy and quick. They both made sure I was satisfied where everything was placed and walked me through the system on how to use it and also on my phone. I would definitely recommend them to family and friends.

I didn't realize that both selling the system and installing it on the same day as possible. So I was just a little confused. The hole thing took about 5.5 hrs. Both the installer and seller were very nice. Only complaint is that it took longer to install than expected. It was very late for us before they were finished. (After 10:30pm.)

The sales guy and tech were awesome and very nice! Shout out to David the sales guy and I believe Eric? the tech. They set up our neighbor across the street and came talk to us. We’ve had Vivint before in a different state so he showed us all the updates and deals. The tech showed up the same day and we had everything hooked up in a matter of an hour and a half. We love our set up and definitely have more piece of mind! Thanks boys!

The installation went very quickly. The technician explained everything in depth and answered all questions. He was very nice and respectful. I love the app and all I can do right from my phone. I feel much safer being in and out of my home.

Recently at 830PM I had a knock on the door. I live in a rural setting. After answering g the door I see a young man standing on the steps telling me about Vivint. I stopped him, asked him. If he knew what time it was and he said 830 pm. To which I responded, 'GOOD NIGHT' VIVINT NEEDS TO BE MINDFUL OF INTERRUPTING PEOPLE LATE AT NIGHT. NO ONE, I REPEAT NO ONE WANTS TO DISCUSS SECURITY CAMERAS AND ALARMS AT NIGHT AFTER WORKING ALL DAY.. NOT TO MENTION YOU'RE PUTTING YOUR EMPLOYEES IN DANGER, KNOCKING ON DOOR AFTER DARK.

Vivint salesmen came to my home & told me how much better they were than ADT Security Service. They offered 3 cameras for the price I was paying for one doorbell cam. I said that I had a contract with ADT, not a problem, I was told, Vivint will pay off the remainder of your ADT contract, if you switch to Vivint. So I switched to Vivint. THEY DID NOT PAY OFF MY ADT CONTRACT. Like the salesmen promised. Now I am being harassed by a collection agency for almost $ 1000.00 ADT contract, that Vivint was supposed to pay. Don't trust Vivint Salesmen!

After realizing the service wasn’t what was promised, I attempted to cancel within 20 days but was still charged the full $3,800. The contrast between what was sold to me at my door and the actual contract terms was shocking.

I recently had Vivint Security Devices installed, and I couldn't be more impressed with the entire experience. From start to finish, the process was smooth, professional, and incredibly efficient. Our technician, Tanner, was outstanding. He was knowledgeable, courteous, and clearly took pride in his work. Every device — from the doorbell camera and smart locks to the motion sensors and control panel — was installed with care and precision. Tanner took the time to explain each feature in detail, ensuring everything was set up exactly the way I wanted it.

Friendly, professional and system is easy to use. Explained everything and answered every question I had. I would recommend the person that came and installed all the equipment here to my house to anyone I know because he did the job in a timely manner.

Antonio and Calvin were very sufficient and professional. Answered all concerns and questions. Walked me through each step gently. Also didn’t rush me when I read the guidelines before accepting all of my equipment.

My family has been with Vivint since moving to Las Vegas. We appreciate the service provided. The representative, Dylan, was very professional, kind, and patient. He was very detailed with the process and explanation of the services.

The gentleman that was here to install my camera and thermostat was so professional and prompt, very knowledgeable, and very very friendly, I was much at ease with him being here. He went through everything and explained everything to me and made sure I understood everything and how things worked before he left. I am a very satisfied customer and will highly recommend. Thank you.

Had a great experience! David (the technician) was thorough and professional! Walked me through the whole set up and made sure I was confident with how to use everything! Feels good to know my daughter and I are protected and safe!

I was not informed on the fact that I was going to be paying $4000.00 on a Fortiva card which ding my credit and knocking my score down 35 points. I would never have signed up for this in a million years.

Chad came in to install our security package. He was respectful and professional. He answered all our questions and walked us through the first time set up. So far it’s been working well a few hours after installation.

Had a great experience with sales and tech installing alarm at home. Both gentlemen were experienced and very knowledgeable. Most of all they were friendly and eager to answer any questions I had. The camera system is amazing and easy to use. I would definitely recommend.

Clarence and Rodney have been absolutely wonderful!! Very polite and friendly. Very informative and very helpful, they answered any questions I had and then some. They were great with my kids. And made me fall in love with my system immediately. 100% recommend. And I will absolutely be telling all my friends!!

Excellent customer service! Everyone was professional and courteous—from the salesperson to the Vivint installation team. They answered all my questions patiently and clearly explained the entire process. I am very satisfied with the service I received!

Juan was a great salesman and gave us a thorough explanation of Vivint’s products as well as their outstanding reputation. He made sure to have our technician Noah out to the house to install the system within an hour of us talking. A really great experience and within 3 hours of completing our contract, we had access to our full system. Really a great start to my experience!

The most simple investment to my comfort I've ever made with great service and it's IMMEDIATE. KHALIL AND KD WERE GREAT AND I'D CONSIDER THEM FAMILY. That's how much I loved the people who came out to service me!

My experience was amazing. The representative was very nice and answered all my questions. My service was installed the same day. The technician showed me how to use my system and it was easy and simple to use. I feel safer now, thanks Vivint!

On 7 18 2025 a representative came to the house and told us that the equipment would be free and we just have to pay for the service only to find out hours later once it was installed that we had to pay for the equipment so now no one wants to answer the phone. This is awful. Very poor customer service. Complete scam. We were told by Catherine that she was paying out of her pocket for the equipment only to find out hours later once it was installed that we had to pay for it. Very unprofessional.

Tech and sales rep were very helpful, and answered all questions. Both did not kind answering repetitive questions and kept my best interest in mind when deciding to offer products, and services for me.

Donne ** came out with a technician and made getting Vivint enjoyable. They explained everything in detail and even though the equipment here was outdated when we moved in they didn’t try and upsell anything. Afterwards we discussed upgrade options only because I was interested in it and we decided we will upgrade to better equipment and more cameras in about a month.

Jeremy was super helpful! He made sure we understood every step of the installation process and he was very knowledgeable about any changes we needed to make to our services. I would highly recommend to anyone looking for a reliable and knowledgeable service provider.

Samuel was patient with answering all my questions while demonstrating how the system works, even created scenarios to allow me to get comfortable with system, very knowledgeable and showcased great customer service.

Very happy with the level of service that was provided on installation. First class service. The technician was very professional and cleaned the area before he left. Made sure that I had a full understanding of the system as well as. Top notch!!

My technician was courteous and knowledgeable. He ensured I got what I asked for. 10/10. He explained everything properly and made sure I knew all the details that goes with what he was saying. I would recommend for sure.

I just had it installed today. The installer was very professional. The representative was nice and made me feel comfortable about my choice to try them out. I’m excited to test out this new system. I

Very professional, great to work with. Installation was great, very thorough and fast. Very happy with the entire system. From sales to installation the people were very friendly and answered all our questions.

I am thoroughly impressed with knowledge, respect and professionalism the technician possessed. The Vivint system is by far second to none. I have recommended to my in-laws to upgrade their current security camera system. I gave him a quick look and explanation of what we had installed and how it looked on our app and they were also impressed.

First, I had been looking into home security for a while. The other day, a sales rep (Seyi) was in my neighborhood and stopped to talk to me. Very nice. Very polite. Funny young man. After talking with him, we just decided to get Vivint. The tech came to set up our home security today it was quick and he was awesome. (Kyle K can’t remember last name.) I got the panel, doorbell camera, and three sensors. Comes with emergency response and I got a flood alert thing. I did not have to pay all of those installment fee with the promotion going on. Just have the orange sign in my front yard to promote. And my bill is under 200$ for the first 4 months then under 50$ for the next 20 months. I believe I will sleep better tonight knowing I have Vivint.

Fast and friendly service. I really believe I am going to enjoy the system, I just would have liked it to be a bit less pricey maybe but other than that it'll be a great addition to my home. I'm grateful for the experience

Excellent communication with both Charles ** and DJ the Vivint lead manager on site. Made terms and options very clear and transparent to me as well as pricing. The option DJ offered with an additional camera was both pragmatic and well priced.

The technician’s installation process was very smooth. He was able to thoroughly explain everything and help us setup the app. His work is very clean. All devices were hooked up in the best way possible. Great service, thank you Johnny!

Very knowledgeable installer, detail-oriented and explained everything in depth. Left everything clean and tidy. Gave contact info in case of issues. Highly recommend. App is working well, impressed with setup.

This is the easiest install I've ever had. Zack was exquisitely sensitive to my situation. He explained everything some of them twice lol. Max was the one doing the physical install and was also caring and informative.

Very poor experience. First, Vivint sent me an email stating they changed my install date. The tech finally shows up on the rescheduled date, makes a mess, leaves his trash around, wires everywhere, isn’t prepared with the right equipment, has to borrow my ladder, doesn’t finish the install and promised me he would be back tomorrow to finish between 6-7pm. 6-7pm came and went so I called customer service only to be informed by their automated line my next appointment is in 1 week. I spoke to customer service and their leadership was “Too busy” to speak with me. Very disappointing! Overpriced garbage, no one cares once you sign a contract. I may just rip out everything and toss it in my front yard if this ain’t resolved tonight.

Listen! Stay far away from this company. Took me forever to cancel them. Went through about 10 people. Finally got someone. She was the only thing amazing about this company. Her name is heather. She should be CEO. But anyways finally got services canceled after trying and being transferred 10 times and holding for 5 hours. Then tech comes, takes all the stuff out and my doorbell is not working and he saying he does not no how to fix it. PLEASE STAY AWAY. JUST HORRIBLE. YOU HAVE BEEN WARNED!

Very timely and productive process! My Vivint technician was very thorough and made sure I was involved in the process and explained everything effectively. He even cleaned after himself when he finished, very professional.

My technician Elijah was super quick and efficient. He was very thorough with the install. He took the time to make sure I was tracking everything and understood everything. Would recommend getting him for sure! He represents the company well. The salespeople were also great. Took their time with me and were kind.

The technician was very friendly, knowledgeable and helpful worked quickly to set my home security system up. He showed me everything I wanted to know on how to use it. I would recommend Vivint to anyone.

Great customer service. I was very reluctant on started but the representative had a five-star attitude. Any questions that I had he was able to answer and the technician came out not even 30 minutes later so everything was fantastic.

The salesman and technician were both very helpful in the process. Within a few hours of selling me the equipment a technician was there to install. They were both very professional and worked very hard on to get it done quickly and efficiently. We’ve had the service for about few days now and it works a lot better than our other store bought cameras.

Very happy with our decision to trust Vivint with our security needs. Within a matter of minutes, our tech knew what we needed, what was best for us. He did a very good job of explaining everything to us.. Whole was in service within a few hours.. Well worth the money.

My family and I are satisfied customers! We will continue to recommend Vivint to our family and friends. Having security provides peace of mind. My family looks forward to upgrading and adding on additional services as they become available. Our technician was wonderful!

I’m getting used to it. A survey should come after a week or so of using the system. So far, it’s ok. It does pick up a person at a good distance. It does let me know. I like the flashing lights at night. The bird chirp is different.. but it’s an attention getter. Only time will tell.

I really don’t like how you guys started off lying to me in the beginning about my appointment. Not very happy with this company. I asked the guy before he left if there was anything else. His respond was everything works properly. My cameras don’t work properly. Then they want to charge you $100 to come out for something they didn’t get right the first time! I’m not being reimburse for taking off work to call them to fix the problem so no, I don’t want to pay the $100 for them to come back out and make something right they didn’t get right the first time. I hope they treat someone else better than they did me. Not to mention the lagging the app does and takes 30-1 minute to load on phone. Feel like this is a complete waste of my time.

Incredibly disappointed in this company and its service! The app is always undergoing maintenance. The cameras constantly go offline and have to be rebooted. For a security system this is unacceptable!

Ahmed explained Vivint, and John Paul professionally installed the system. Any updates I needed they were able to assist. It was time consuming and my dogs were pretty annoying. They were patient and kind. Thank you.

I've been with ADT for years. My first system the buyout was $1200 and couldn't take it with me when I moved. My second system (that I'm throwing away now) is junk. Horrible quality! The system I got from Vivint is mine. I pay Vivint for service. Great equipment! Oscar My sales agent was good to work with. My installer Douglas was Top Shelf!

Great products! Tech was friendly, transparent and very knowledgeable. Got the job done in great time. Would definitely recommend. Tech came and did the job and cleaned up all of the mess. Very professional.

My initial thought of owning Vivint was the expense but one would need to explain customers that there are two separate billing, it is not in one setting bill. But the service overall is good. Technician was wonderful, efficient and friendly. And pricing is reasonable. Be sure to check the cost and billing. But it is worth to secure your home.

Just want to take a moment to place the spot light on the exceptional Vivint Sales Representative, Leon, 29 June 2025 and the Technician, Micheal **, who performed the installation of our new Vivint (Home) security system installed on or about 1 July 2025. Leon was professional and took the time to provide the Pros and Cons for moving from Brinks to Vivint. At no time did Leon resort to any pressure sales tactics! That was greatly appreciated. His dynamic presentation and the impressive Vivint equipment sold my wife and I on the need for switching over to the Vivint products and services. Michael was not only very personable, but went out of his way to answer all of our questions (often going in to great detail). He spent a considerable amount of time surveying our residence which served us well when it came down to determining the best location for installing the cameras. The overall experience couldn't have gone any better!

Javi and his installer are excellent and I will recommend Vivint to all my friends and family. I haven’t had Vivint very long but I am happy with the security features like the door chimes and the doorbell camera and the lights.

Sales rep came in and was great at explaining where everything was going to go and what it did. He didn’t try to force us to buy extra and waited until the installer came. The installation process was quick and very little cleanup afterwards.

A lot of people are quite happy with Vivint and it gets high marks from tech reviewers, but I want to warn you to be careful, especially if dealing with their door-to-door reps. I made the mistake of falling for the pitch from a Vivint salesman a few years ago. We had been considering getting a doorbell camera, and we were interested. But the very first thing I asked was, "Is there a contract?" I later asked that question two more times to confirm, also asking if I would be able to cancel at any time. Each time, he dismissively assured us that there were no contracts and I could cancel.

I just got it yesterday so I don’t have a lot of time with it but so far it’s been pretty good… I like the fact that it has the sensors to follow motion when detected and the entire system makes me feel safer at home.

They were professionals and did a great job! They deliver a quality product. The tech arrived within 20 minutes of signing up and placed the cameras the same day. I would recommend to my family and friends.

Jacob was a great installer. He worked hard and sweated profusely in the attic. Give this guy a raise. I assisted him with putting a centrally located outlet in the attic to speed up install and keep it clean without leaving wiring exposed on the walls. I recommended to Spencer (Salesman) that you guys should have a certified electrician on staff to install these outlets in a centrally located area in the attic. It will speed up the overall installation of the cameras. I've only had the system for 24 hours at this point. I may update review as time progresses.

The first experience was TERRIBLE! The young man took my information and never returned. This is a disservice to the company because it made it appear as a scam. Koonar did service recovery for sure. Josh and Reyna also had amazing customer service and I appreciated their time and patience with installation and explaining everything. I’m super excited to be able to control my garage and I love the month to month and buy out options! Also, the gift card which tells me VIVINT is confident in their services! So far so good! Happy Customer! Good service recovery!

10/10 on everything! Our salesman was very knowledgeable and answered all of our questions and got us set up with the service guys, not even 15 minutes after he left! We love our system so far and glad he stopped by and we made that decision! Our service guys were very quick setting everything up and showed us how to use everything and also answered all of our questions!

From the initial call, to the follow up and appt confirmation, the whole Vivint experience is one that everyone should be happy to receive. Will definitely recommend this company to anyone in the market for a sense of safety and peace. I want to give my tech Young all the praise. On time, quick, super knowledgeable and friendly!

Timely and professional install and informative salesman. Hopefully this is the start of a great consumer and service provider relationship. Bought me out a bad service providers contract. Better products and hopefully better service.

Service is nice. Installers were very professional and took me step by step, enjoying my service. I would refer others to your service, very informative and explained everything. It was installed very professionally and everything is on point.

Technician was very efficient and knowledgeable with the installation process. The areas were kept clean and everything was very smooth. Highly recommend to anyone looking for a fast and reliable security system installation.

The overall experience was good. From meeting and speaking with Henry to the technician, who’s name I forget, both were knowledgeable, helpful, considerate of my time and property and very, very good customer service.

If I could leave 0 I would. I would not recommend this company. The salesperson lied and told me it was NOT ran on WiFi which is why “it’s the best security system out there” and considering we live in Florida I was so thankful to be able to see my cameras during evacuations. Immediately I started having connection issues only to be told by customer tech support the salesman lied and it’s absolutely ran on WiFi. I am rebooting the system 2-3 x per week at minimum.

Randy came over and was super helpful! He got here very early and it was great because we didn't have to wait till the end of our 4 hr time frame. Great customer service! Very friendly and was helped us with the app to assure we were all set.

This company is amazing and patient. My technician, Brandon is wonderful, knowledgeable, and answered all my questions. I recommend this company to anyone and ask for Brandon as your technician. 10/10 ⭐️.

Hugo was my technician. Very cool guy. Knowledgeable about the products. Moved efficiently and explained everything in terms i could understand. With that, I still need something written to walk me through the how-to's later on just in case I forget how to do something. But overall I'm satisfied with the job Vivint (Hugo) did.

Great products that you can choose from to build the security system you want or within your budget. Seth did a great job explaining all the products they offer, the cost of each and for just $1.48 to get the installation completely done and ready to use in 1 1/2 hours was great. We would definitely recommend the company for the leadership honesty and commitment to make sure we understand every aspect from start to finish. Great price for what you're getting overall. Thanks to all that helped to secure our home.

We scheduled a service appointment with Vivint on Wednesday to replace a garage door sensor. The appointment was set for 4pm–8pm—no one showed up and no one called. When we followed up the next day, the customer service rep treated us like we were making it up, even after we provided screenshots of the confirmation text.

The installer was professional, knowledgeable and ensured that the equipment was located in the best position to capture any activity. He was easy to communicate with and pleasant to deal with. It was a pleasure dealing with him.

Tim was professional and went over my plan with me to start. We talked about what system would best fit my needs. Price was right and then he got to work. Everything set up and such a clean look. Even got a new thermostat. I never owned a security system. Tim made this such an easy process and did amazing job!

I have Vivint with all 3 of my stores and my house. They are as professional as you can expect and very quick to work with. I just got them setup at my new store and now we can load product into the showroom :)

The tech did a great job explaining everything and set up time was quick. He kept everything clean and tidy. Very professional, made sure I understood everything. Left his business card in case I needed assistance or had further questions.

Tech was super knowledgeable. Thoroughly explained everything that had to be done while at the same time taking time to ensure we at least had a basic knowledge of system being installed. Total installation time was less than 3 hours.

Great service. Great value. Tristin was phenomenal. And the tech guys came and did an amazing job installing the equipment. They deserve a bonus. I would recommend this company and service to everyone.

Kendrick, my salesman was very well informed on the product and was easy to talk to. The install tech was super professional and quick! I was very satisfied with them both. The product is very easy to use. I feel like I've owned it for a week already.

Everything went so easily. It's hard to believe it was so simple. The person who installed my equipment, Donnie I think was the name, was incredibly knowledgeable and wanted to make sure we were well taken care of. The system also works very easily with or without the app. I'm happy with my selection of provider and the service.

I have had Vivint Smart home for several years. After moving to a new home recently, I installed Vivint once again. Very happy with equipment used and service offered. Provided existing customer discount.

I had a great experience with this home security company, thanks to Caeden and Jonpaul. From the beginning, Caeden made the process simple and stress-free. He listened to what we needed and helped us choose the right system—no pressure, just helpful guidance. What impressed me most was how fast everything happened. We had same-day installation, which was a huge plus. Jonpaul, the technician, showed up on time and was completely professional. He got everything installed quickly and walked us through how to use the system step by step. He answered all our questions and made sure we felt confident using the setup before he left. The system itself works great, and we immediately felt a difference in peace of mind. Everything was done right the first time—no hassles, no surprises. If you’re looking for reliable home security with great customer service, I highly recommend Vivint.

I have been a Vivint customer for about four years. They require a professional installation and the monitoring service is expensive. However, I have been generally satisfied with their service. My experience with installers who came to the house has been good. The technical support I received a couple of weeks ago was also very good. Yesterday, I had the first nightmarish experience with their customer service. All I wanted to do was to receive instructions on how to return a key fob, which is a worthless product. When I called the main customer service number, I was given the opportunity to use their text option. I did that and soon enough I was told that they could not assist me via text. I called again and got to talk to Juan, who could not help and was extremely difficult to understand due to a very heavy accent.

The installer was professional and very knowledgeable. He was efficient and qualified for what he did in my home. He alone explained what he was going to do in great detail. Last and probably most important he was on time. God bless.

All personnel were patient, knowledgeable, and efficient. The installation was beautifully done. I highly recommend them for security. The technician went through everything with me and everything is linked to my phone. Easy

Installation was exceptional - so happy we went with Vivint and their professional installation. Everything seems so easy to use; cameras, doorbell, motion detectors, locks, etc. We feel very safe with the system in place.

Great experience! Easy to communicate with and positive interactions! Gavin was great to work with and was kind when being asked many question. Excited for the system and how easy it will be to manage.

Vivint's service, including a malfunctioning thermostat that's caused daily problems and additional costs. Despite paying for upgraded services, the issues persisted, and we were forced to seek temporary accommodation in a hotel during a heatwave. The cameras have also proven unreliable. I've had to contact them over a dozen times in five months, and their customer service offered me $40 off one month's service before raising my bill to $150/month.

Thomas with sales did a great job going into depth on how the system and its functions and options provided. Justin the tech who installed the system was respectful and helpful as I ask the few questions I had. Both gentlemen were kind and had a few good laughs which is always a plus!

Gavin and Michael provided excellent customer service. Gavin was particularly helpful and informative upon arrival, and he promptly set up our system. We couldn't be happier and highly recommend their service.

From start to finish was amazing. Informative, patient with questions, very helpful in walking us through the process and fast. The quality of the cameras are beyond what I expected. Jordan was very nice and Matt was very fast installing everything.

Been a Vivint customer for some time and I have experienced issues from day 1 that never went away. These included technicians running through my home, equipment failure, scheduling issues, 4 hours wait times to speak with customer service reps, lies from Vivint customer service reps, no one in area to service equipment, and the end all be all was when a rep arrived to service my equipment broke my attic door lied about it only to later admit to doing so. Then having to fight with customer service to restore back to its original condition. I would AVOID this company.

The sales rep was very professional. It is the best product for me at this time. It has stopped someone from coming in and out of my apartment. I suggest putting sensors on the windows, too. The installer was very professional as well. It did not take long to install equipment.

My salesmen Cedric and Sam were fantastic!! They felt like neighbors!! Sam did the installation and he was courteous and professional at all times. They did a great job and I got a great deal!! Oh and they got me installed same day... Never heard of!! Customer for life!!

Kaleb and Skylar were very helpful in making sure we Understood what we were getting. Most of it is self explanatory really and the install was 45 minutes if not less. Basically it was smooth and worth it. Thank you Kaleb and Skylar for stopping by.

The technicians were very professional and patient with us, and they answered all of our questions. They took the time to ask us what our preferences were and set equipment up based on what we wanted.

System has continuously failed us! Today it's 95°in Florida and all of a sudden, no notice or email or anything saying our thermostat batteries are dead! Well those batteries being dead about killed my dogs. It was so hot in my house! Door sensors say doors are open when they are not! And again had issues with smoke/carbon dioxide detector! I will be telling everyone never to even think about getting this system! Nothing stays working. Seems like every year we have numerous issues with this equipment. I have had so many problems it's unreal. Just having to deal with troubleshooting for hours sucks! Just go with Ring!

Technician came out and set up all new system in our house. We’ve used Vivint for a few years now. I set my appointment telling them we are not available before 3 pm any day, as I work days and my husband works nights. They set the appointment for noon-4 and told me not to worry! A tech won’t be there before 3 pm and they’d make sure of it. The day before they call and tell me the latest the tech can arrive is 1 pm and they’d couldn’t do a 3 pm tech arrival. Thus forcing us to move around our schedules. Anyone who renovated a house and works a corporate job with a spouse working overnights knows how hard this is when you’re using all your pro to move/renovate… So we’re already not happy about the installation times. On setup I talked to a rep on the phone and texted stating my husband would be home for the technician.

Armando your technician was very helpful and professional. We are very pleased with Vivint. Easy to manage and very efficient. They were here on time. It took longer than expected but it was done correctly and efficiently. Armando walked us step thru step and was very polite and patient.

We had a wonderful experience with the team who put in our system. They were very helpful explaining everything to us. They didn’t try to sell us more than what we needed for our home. The system is very easy to operate. We were very pleased with the team who installed it and those I worked with on the phone leading up to the installation day.

The sales rep was nice and professional. We were very well informed about all the products and what they do, so that we could what would work best for our security needs. The installation process didn't take long and the installer was very professional. They both did a great job.

I had a really good experience with both the sales rep and installer. They were both very helpful and professional. The equipment is great the visual quality on the cameras are awesome. Would definitely recommend Vivint.

You guys did a great job. Your products are top-of-the-line and the customer service was excellent. Jonathan my sales person took this time, explained everything was very patient and showed me all the advantages of choosing VIVINT.

I was told I could cancel my account at any time. I was not told that they would get a loan out to pay for equipment. I was told that was what they used to do but did not do that anymore. Well, I found out today that I have a loan for $3500 to pay for this equipment! I am not happy.

I had an awful experience with Vivint. I called for emergency help, as my carbon monoxide detector was alarming. Instead of Vivint checking to make sure I was safe they tried to sell me more product. As I was telling her that my concern was safety, and not buying more products, she continued to try and sell me cameras for my home. On top of this although I pay for a protection plan she proceeded to tell me that someone checking on this could cost me $100. To make a long story short. I ended up having to call 911 to come check my house. My experience with Vivint has been the world's worst.

Tim was very knowledgeable and professional. No complaints. I would recommend him any time. Very helpful in showing me the app and the system. Knowledgeable of other products too. Would be available. Excellent all round.

I want to take a moment to sincerely thank and recommend Marcel for the outstanding service he provided during his visit to install my security system, cameras, and thermostat. From the moment he arrived, Marcel was extremely polite, friendly, and professional. He clearly knows his work—his knowledge about the system and how everything functions was impressive. He took the time to explain what he was doing and made sure everything was set up properly, walking me through the system to ensure I was comfortable using it. He showed real patience and professionalism throughout the entire visit.

The installation process was quick and the installer was kind and efficient. I will be sure to recommend family and friends. I look forward to using this system. This will definitely bring me some peace of mind.

Great service but company needs to find a better way to have documents ready to go and signed without delay. Technician did a great job but I noticed companies policies and systems slowed down the process a great deal.

Truly I was impressed by the presentation of Vivint's first representative. She was very professionally inclined about Vivint's security system products. At first I thought why would I want to cancel my service with ADT. So she explained to me cameras for the front yard and back yard. Even the doorbell has a camera. I like it when someone approaches my home, I will hear a whistle. She explained to me that even though my rear sliding door had a sensor. The glass can be broken to gain access to my home and the alarm will not go off. I was not aware of that issue. So now I have a sensor on my sliding door and all the downstairs windows. Two smoke detectors have been installed and connected to the fire department (awesome). So good by ADT and hello Vivint. Oh by the way Vivint brought out my existing contract from ADT.

Great experience with customer service to schedule appointment. Once Vivint pro (Tim) arrived, he was on time and walked me through the entire system, costs, and setup. Installed equipment swiftly and to my preferences.

The process was easy, the installer was amazing!! Never stopped working while he was here & did everything we asked. This company offers a lot more than the previous company that I had for around the same price. Also the salesman that came to sell me a plan was not pushy at all, explained everything to the T. Couldn’t be happier.

Rep and install guy were great, had me up and running same day. Great customer service and attention to detail. The equipment and software is all very nice and easy to use. So far would recommend Vivint to friends and family.

I’m really impressed of the work ethic of Tanner and the team that Other technicians that helped in installing my cameras. The service and the technology they offer is absolutely amazing! Definitely a 5 🌟!!!!

Great job from the technician, he made it look super easy, they definitely do a good job. Excellent service, very friendly. He explained everything, very clear going through the main panel and the phone app. Super easy to use.

Our technician was very kind and patient. When worry all our construction happening, he waited patiently for our family to finish up some things before completing the home security system. We are very happy with the system. We feel safe and buttoned up nice and cozy at night and even when we leave home, we know our kitty is safe. Works great and much better than Ring. Our family feels safer with Vivint.

The sales process was a total bait and switch. The sales person came into my home saying it would be a fantastic deal, only mentioning the actual price at the very end when I was too dizzy with information to follow along. They started the installation process - which left my house a mess - at 10pm so that they could run out their three-day return policy in the blink of an eye. My system wasn’t properly up and running for two weeks, so how could I know if I liked it or not? Tried mightily to return it. Do not recommend. ***Do not let these people into your home. They are the ones robbing you.***

My experience with Vivint and the Tech that came out was AWESOME and I would recommend them to family and friends. I will be using them again when I’m ready to upgrade. Thank you for the awesome service!

I had my Vivint alarm system installed today and couldn’t be happier with the service. The installer was highly proficient, professional, and respectful throughout the entire process. It was a large and complex job, but he tackled it methodically and with great attention to detail. Everything was installed cleanly and works perfectly. I really appreciated the care he took to explain the system and ensure everything was running smoothly before he left. Highly recommend Vivint and their installation team!

Josh was very respectful and kind helped me with the app and everything. Even though I totally forgot that someone was coming he was here. Thanks you Josh for installing my equipment and everything and thank you for ignoring my nosy dogs and I appreciate that you just kept doing your job.

Logan was an incredible technician. I'm not sure I have had someone communicate so well, be punctual, be patient, and be kind ever in my life. It is no exaggeration. He knew exactly what he was doing.

Installed a security system with Vivint today. Super happy with the installation. Installers were thorough with the explanation of the equipment. Camera are crisp, clear and hard wired! Doorbell and thermostat were a must add on. I previously had a system through a popular vendor but was unhappy with the quality of the cameras. Vivint for the win!

The installation went smoothly our technician Michel was very helpful and insightful. He was on time customer service was very on point when it came to letting us know of any changes. I appreciate this company and hope our relationship continues further.

Sales person was very friendly and open. He explained he was a college student working a summer job. But very proficient in the product and services. The terms he discussed were exactly what was written in contract. Technician was very professional and knowledgeable and walked me through each step in process.

The rep Josh was very nice and professional, he explained everything very well as well as the technician that installed the system 💯 I'm loving the package I chose and how everything works..Me and my wife are very happy satisfied customers!

From the front door sales to the same day installation until they walked out the door it was amazing. The sales rep Michael was not pushy he gave us the facts and information we needed to make a decision. An installation person Erica was here quickly and 2 more came to get it done efficiently and they were all amazing. They even helped clear a path to reach an electrical outlet for installation. They all went above and beyond with customer service.

Friendly, convenient, easy to understand and work with. This is my first time with home monitoring. They made this process very informative, no hard to understand paperwork and this was done with patience and respect.

Loved how kind and caring customer service was. Had a horrific service with ADT and VIVINT was able to understand my concerns and helped me out majorly. I do feel protected and heard and my kids love the loud panel.

They came in at the appointment time. Quick &fast installation. Took about and 30-45 to finish. They were friendly. They explained everything of how to use the equipment and everything works. Nothing requires to have WiFi. I like it so far.

The order experience was a nightmare. I placed what I thought was an order and it was confirmed and when the install came it was a different order. Missing cameras the quote was off and didn’t include tax. The only thing I can say is the person doing my install was fantastic. He made up for it and otherwise I would have cancelled the whole thing.

Good experience with them. I had the alarm in the home that we recently purchased and they were able to get me activated in a few days at a fair price compared to what I previously has with my old home. Very professional and even gave me a good price for adding on to the system.

Troy was very professional and friendly. He took the time to explain all that the system offered and wanted my feedback to see if I had any questions that could be answered. He also offered his professional advice as to settings and told me about what those settings would do.

The sale representative was polite and very informative. The technician was very knowledgeable of installing the equipment. I would recommend the company to others. They definitely rate up there with ADT. I have been an ADT customer for 15 years, to make this switch speaks highly of the company..

It was easy and quick for a set up also to understand. I got a peace of mind while I'm at work being able to check on my house. The price is affordable and the salesmen were polite and understanding of the situation of my life at the moment.

Impossible to Cancel. I finally just stopped paying. Then settled the account in full with Citizens. Then Vivint starts billing me again. The number on the bank statement is disconnected. I called to cancel, and had to get in an argument about it.

They were very polite and thorough. Made sure that everything was in working order and to our liking. Offered to vacuum the mess from drilling in walls and was respectful of our home and belongings. Very happy with their service.

Very informative salesperson. Installers very courteous and cordial! Always double check to where you wanted devices installed! Follow up appointment set and went through device logs as well and the different menus. Very helpful and knew his job!

Doorbell camera, check, door sensors, check. This service is something I have wanted for our home for a while now. We are pleased with both the price point and the ease of installation. The customer sevice is great.

I have issues with scheduling. I need to upgrade. I signed 6-24-25 and have not heard anything from Vivint. I called today. Spoke with two install folks a lady and her manager. Quality of their phone system is poor. I’m waiting for a callback. This person did not escalate my concern. We will see where it goes. Not having a good experience.

The cameras are great. The view is very clear and the quality is great. The person that installed them were wonderful and showed me how to use the features and everything. Also the set up on my phone is nice.

I was skeptical at first but the rep answered all my questions and we were able to get to a monetary amount that made sense to me. Very impressed with the sales rep and then the installation team. Highly recommend them. Amazing experience. Thanks.

My technician Jason was very good, knowledgeable and made the process so smooth. Very professional. Also setting up service was easy speaking to customer service. I like how I kept receiving text messages keeping me up to date with my service and installation appointment.

I have Vivint for less than a month and it sucks. I tried to get out of the contract and they want me to pay upwards of 2k. Please DON’T get this, system is awful and customer service don’t help you is the worse

Everyone was great and professional. It happened very quickly and efficiently. I worked with Louis for information and Logan for installation. There was a young lady as well but her name slipped my mind. They worked through the rain and my barking dog.

I initiated ordering service on February 12, 2025 to have a security service on a home I was purchasing and was quoted total equipment was 772, and any other equipment can be purchased at installation. The tech charged me 728 additional equipment for glass break, 2 smart locks and I paid 465 at installation which is a total equipment cost of 1500. I paid initial down payment 234 in February, 116 and 388 in March, 311 April payment, for 0 May payment and JUNE 243 was not told my payment increased for 435 per month from the original payment of 237 per month.. I paid the 237 per month then I began getting collection notice for May 2027.

I leased a home from an owner for my company Lifeology for our young adult housing. Vivint had been setup with the previous owner so I called to get setup but it was the weekend. They set up a call for Monday, called me and walk it through my text and I was all set with a follow-up call for questions right after. Love it.

This was an amazing experience! Iziaah gave us all of the information that we needed, and Gus set it all up, explained everything, and answered every question that we had... even the once we asked twice!

The young man that came to install my system was very professional and knowledgeable. Took his time and explained everything so an old lady could understand. Would definitely recommend. Very pleased with the experience!!

I have been looking for a home security system and am excited to use Vivint! Jermaine was awesome and very friendly. He was very knowledgeable and answered all my questions! I feel so much better now that we have Vivint to protect us.